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Validity Fingerprint Reader Stopped Working Win10

Q: Validity Fingerprint Reader Stopped Working Win10

I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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RELEVANCY SCORE 200
Preferred Solution: Validity Fingerprint Reader Stopped Working Win10

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 117.2

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 96.4

Hi,I was wondering, whether there are actually some Lenovo guys around, or at least people who can get in touch with them. Many people have been trying to get the new fingerprint reader (by Validity / Synaptic) to run under Linux. However it seems, that there simply is no driver around.I'm talking about the fancy new fingerprint reader found in the current Thinkpad generation (Yoga X1, X1 Carbon, X260, X460, T460s, T460p).The linux community already tried to develop some driver, however it seems, that the traffic is encrypted. The only, however very tiresome possibility would probably be to port the Windows driver... See https://bugs.freedesktop.org/show_bug.cgi?id=94536 for infos.However in the recent years Lenovo did quite some good work for Linux support, thus I was wondering, whether it would be possible for this to continue. Greetings,grb19

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RELEVANCY SCORE 94.4

Please advise where I can get the validity fingerprint driver for Windows 10 for my PC.  It is not on the driver page for this laptop, yet should be available I think.

A:Validity fingerprint reader for Elitebook 8540W Windows 10 6...

Hi: HP does not support your notebook for W10. https://support.hp.com/us-en/document/c05195282 The only suggestion I can offer would be to try the W7 fingerprint sensor driver from your PC's support page. This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications. 4.5.133.0 Rev.A    Jun 20, 2014 http://ftp.hp.com/pub/softpaq/sp66501-67000/sp66915.exe If that works, and you want to use the fingerprint sensor to log in, see if installing the W10 Client Security Manager software works to enroll your fingerprint. This software supercedes the HP ProtectTools software. HP Client Security Manager provides enhanced Windows login and website single-sign-on capabilities. Security Manager is also the host for HP Client Security plugins, and therefore should be installed before other Client Security modules. This package is provided for supported models running a supported operating system. http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74101.exe  

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RELEVANCY SCORE 93.6

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 93.6

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 93.6

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 93.6

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 91.6

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 91.6

Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

A:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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RELEVANCY SCORE 89.6

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 88

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 86

Dear All, I am coming to you today as I already tried many (maybe all) of the suggested solutions posted on this forum.Unfortunately, I never managed to get a proper, working install. After updating to windows 10 (Auto update from windows - Online) the Validity Fingerprint Sensor (VFS451) just stopped working. When trying to uninstall VFS driver using device manager, the biometric will dissapear from the device list. After restarting, the biometric will show the Validity sensor as if nothing happened, same driver version (2.3.0.0) and same driver details???. Tried updating, manually uninstalling, third party drivers (Lenovo) etc... without success. I never got to the point where Windows Hello would show up and let me configure the sensor.Hope someone has a solution, at least to uninstall the driver as it seems to be the main problem. Many thanks in advance for your time and advice. Olivier











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A:Validity Fingerprint Sensor and windows 10: Not working

Olivier i see did not work Check your windows 10 Features for the Framework installation Update the Frameworks Install the HP ProtectTools Security Manager ftp://ftp.hp.com/pub/softpaq/sp63501-64000/sp63727.exe 

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RELEVANCY SCORE 86

I downloaded the Validity driver from the website, but my fingerprint scanner isn't working. When I was running the Insider previews it did work and I was able to use Windows Hello. But now with the full version, it does not work. Is there an updated driver or one from another device that would work?











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A:Validity fingerprint scanner not working on Windows 10

@ironbesterer? Your solution might depend on your particular setup. Reference:HP ENVY dv6t-7300 CTO Quad Edition Notebook PC ========================================================================Scenerio 1You have HP SimplePass installed -- and you did not say whether or not this is the case -- AND you are running (some version of) the original Series 6 HP SimplePass program that was installed (shipped) with your computer.  This Series of the program may, or may not, want to run in your new Windows 10 Operating System. I have read one member's claims that Series 6 HP SimplePass, that is, HP SimplePass probably version 6.0.100.276 -- does run in Windows 10.  I cannot verify that is the case. How? Reinstall the existing Validity Driver:Uninstall - do NOT delete the Driver from the Device ManagerReboot (Restart) the computer and log inCheck to make sure your Sign-Options are set in PC Settings If your Series 6 HP SimplePass program is not behaving itself, that is, the program starts and then balks, the Splash screen starts / stops / flashes / freezes, then you might try:  Hard Reset / Forced Reset"Repair" the SimplePass program (Programs and Features)Tryoverloading the program, that is, installing the program over the top of itself without removing the existing program from the computer. ========================================================================Scenerio 2 You have been running Series 8 HP SimplePa... Read more

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RELEVANCY SCORE 82.4

Hello! Does anyone know what is the correct driver for the fingerprint reader on a ProBook 4530s?I'm running windows 10 Thank you.

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RELEVANCY SCORE 81.6

Hi

Has anyone got the fingerprint reader working on the Dell e7250 with Windows 10 ?
I have download just about every driver Dell has to offer with no success - in Control Vault I have a yellow warning triangle and (code 10).
Is there any switch in the BIOS that needs to be activated? the laptop has had a clean install of Windows 10
Also in the device driver there is no reference to any Broadcom hardware.

thanks for any help
Alex

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RELEVANCY SCORE 72.4

I have upgraded my laptop from Windows 7 to Windows 10. During the procedure a screen showed that Dell Access had to be removed before Windows 10 could be installed.
It was removed, and everything else went smoothly.
Now during logon, at the login screen, the system will take a while to initialize, and say "Failure to initialize". Luckily I am able to login using a password.
I want to use the fingerprint reader to login. Dell says that this system have no issues with upgrading to Windows 10, but not now. So how can I solve this problem?
I will like to do either the following:
1. Get the fingerprint reader working.
2. If it cannot work, I want the logon screen to stop trying to initialize and just use password to logon.

Also, I am getting 2-3 nos of the same user on the login screen. There is only 1 user on this computer but I see mostly 2 but sometimes 3 of the same on the lower left of the logon screen. I also want to remove the extras. Not an issue, but I think it may be related to the above as well.

Thanks.

M.Wan

A:Precision M4700 Win10 upgrade - Failure to initialize fingerprint reader during logon, and multiple same users on logon screen

I'm getting the same thing and the same lack of response.  Has anyone from DELL done any research on this?

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RELEVANCY SCORE 72.4

how can I use my laptop fingerprint reader it's not working 

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RELEVANCY SCORE 72.4

I have a Lenovo W530 with fingerprint reader. In the past it would both turn the computer on then log on and wake the computer from standby or sleep. About 4 weeks ago I upgraded from Windows 10 to Windows 10 Creator and the fingerprint reader will now wake my computer from sleep but requires the Windows password to be typed in. When turning the computer on the reader still works. Has anyone heard of this and a solution?
 

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RELEVANCY SCORE 72.4

Hello,          My fingerprint reader doesnt seem to be working, i have tried installing the latest drivers viz. validity sensor driver 4.5.133.0 and also hp client support. But still neither is it showing in the device manager nor is there any lead. Please helpThanking in anticipation

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RELEVANCY SCORE 72.4

Hello, My notebook is an HP DV7T-6000 CTO Entertainment Notebook that I have upgraded to Windows 10 64 Bit.  The original operating system was Windows 7 Home and the fingerprint reader worked at that time.  After I upgraded to Win. 10 it had stopped working.  I tried to look for a solution but didn't have any luck.  I made an image of my notebook, about 6 months ago and saved it for a later time.  Some time after making the image, I found a way to make my fingerprint reader work again, but didn't save the instructions or the downloads for it.  I know, I'm beating my head against the wall.  Because of suspecious notebook behavior, I reloaded the image I saved and now I can't seem to find a way to make my fingerprint reader work again.  I do remember that it was an updated driver for my laptop that made the fingerprint scanner work again, but I don't remember what the updated version was.  If any of you could help, I will be truly greatfull.  Maybe, at some point, I can stop banging my head against the wall.   Thank you!

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RELEVANCY SCORE 72.4

Hi guys, this is my first post here.I just bought an HP ENVY a week ago, and everything was working fine till I updated the fingerprint reader and now it isn't working anymore. I can't set up the login by Windows Hello, it always says that I'm not scanning properly and flashes with a red light, but the thing that worries me the most is that the light on the sensor turns on and off even when it's not supposed to. For example: I open a new tab on Chrome and it goes on and off for like two minutes. Yesterday it went on and off all the time. This obviously this drains out my battery, so I wonder what could I do to solve this. The problems started when I updated it. Thank you for your attention.

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RELEVANCY SCORE 72.4

fingerprint reader not working dv7t window 7 64bit











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A:dv7 fingerprint reader not working

Hi,Uninstall current driver and software for fingerprint reader and restart system. Resource:Uninstalling Software in Windows 7Uninstall or change a program in Windows 7 Download and install Validity fingerprint reader driver from here.Download and install HP SimplePass Software by DigitalPersona for fingerprint reader from here.Restart system and check the results.

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RELEVANCY SCORE 71.6

I have a P70 with Windows 10. After I suspend, when I wake up my system, fingerprint reader has stoped working.

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RELEVANCY SCORE 71.6

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 donīt recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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RELEVANCY SCORE 71.6

Does anyone else have the problem of the fingerprint reader not working after hibernate? This is an intermittent problem, doesn't happen all the time, but frequently. Come out of hibernation, it is blinking, swipe my finger, nothing happens, blinking stops and the reader doesn't work after that. I have to enter my Windows password and it doesn't work for any websites. Have to reboot to re-engage the reader. I'm on Win 7 Home Prem 64 bit with latest drivers for the fingerprint reader and lastest update for Authentec software.











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A:Fingerprint reader not working after hibernate

So here's the solution(s) as found by Pokey and me: Option 1:  Computer, Properties, Device Manager, Biometric Devices, Validity Sensors, Properties, and the Power Management tab, Uncheck "Allow the computer to turn off this device to save power." Option 2:  Try disabling and enabling the "Credential Manager" service by going into Control Panel, Administrative Tools, Services, Credentials Manager.  Even though the Credentials Manager status is ?Started,? stop the Credentials Manager service and restart it. Find more information here:  https://support.authentec.com/Forum/tabid/318/forumid/49/threadid/600/scope/posts/Default.aspx Option 3:  Do both.

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RELEVANCY SCORE 71.6

I've been using this fingerprint reader for 1.5yrs now. Lately when I turn on my computer, sometimes it's working and sometimes it has a red "x" over the icon in my startup menu in bottom righthand corner. I had to reboot 3x this morning before I could get it to work. It worked for a while and now nothing. There is no red x showing, but it's not scanning at all.

I went to HP site and downloaded lastest version of the reader, rebooted and still nothing. Any ideas?

I use Vista Ultimate op sys. My computer is HP HDX18t, 64 bit. (I installed Vista, 64bit version update from HP site.)

Thanks for your help!
 

A:Solved: HP fingerprint reader not working

http://www.paralaptop.com/hp-compaq...eader-not-detected-on-hp-pavilion-dv6700.html
some options on that site, if drivers are all ok and you sure device manager all happy then may be actual reader,dirty? greasy?
 

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RELEVANCY SCORE 71.6

Just upgraded from Windows 7 Pro to Windows 10 Pro. The fingerprintreader has stopped working. I can find the option to set this up but instal is greyed out as no driver available. Cannot find one on any support forum? Anyone else with this problem and sorted it please?











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A:How do I get the fingerprint reader working on Windows 10

Aug 11. I have been running Windows 10 updates each day since upgrading and today after a reboot the finger print reader started working? and remembered my print as well. I guess Microsoft dropped in a fix for this (which works for me) so maybe something to try?

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RELEVANCY SCORE 71.6

Hello,I have a brand new T540P with a Validity fingerprint reader.  Rougly 80% of the time, the Fingerprint reader is unresponsive at the windows login screen after waking the computer from sleep. It works 100% of the time when booting from an off position, however. Once logged in, it also works 100% of the time. The issue only arises when logging into windows. Things I have tried-uninstalling/installing device in device manager and finger print manager pro software-setting fingerprints through both fingerprint manager pro software (lenovo) OR through the built in windows fingerprint control panel options-disabling "allow windows to turn off this device to save power" in device manager. I should note as well that I have another T540P that I ordered as a replacement. Both models experience the same issue. Is this a platform wide issue affecting all T540P models? This is frusterating.   










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A:Fingerprint Reader not working upon waking from sl...

Haven't heard about this issue before.If it stops working after resume, does putting it back into sleep then resuming again make it work?

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RELEVANCY SCORE 71.6

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 71.6

Hi all,
These two pieces of hardware have been working intermittently for the past several months but now have failed completely. Device manager recognizes them as on and working properly but neither of them detect anything, which makes me suspect a ribbon cable or something similar. Any leads on what could be causing this, or quick hardware possibilities to check? Thanks!

A:Touchpad and fingerprint reader not working

There is a ribbon cable connecting them to the motherboard but usually to reach it you have to first remove the keyboard and maybe the palmrest to see where it plugs in.

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RELEVANCY SCORE 71.6

Lenovo T430 2344BPU, BIOS G1ETB0WW (2.70 )      I had this laptop 2 year ago, last year i've recieved the automatic update from original OS 7 64 bit to 10 64 bit when the OS 10 rolled out to the public.
the fingerprint stopped working , i tried every solution possible over the internet and provided in this forum unfortynately nothing work .
unfortunately i dont have any support center in Cairo, Egypt although Lenovo provided service center numbers.
Does anyone know how to solve this problem!!!!
Does anyone from Leovo read our posts and feel our pain and suffering!!!
ANYBODY home could Help !!!!!!!!!!!!!!!!
 
 
Mod:  edited Subject line with a problem description

A:T430 - fingerprint reader not working after Win 10...

I cannot confirm that the steps listed in this document work, but you might give it a try.     https://support.lenovo.com/us/en/documents/ht104227

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RELEVANCY SCORE 71.6

Hi. I probably damaged the fingerprint reader, trying to clean it ... Does anyone know if it is possible to fix or replace and who shounld I contact? Thanks, D.

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RELEVANCY SCORE 71.6

When running on AC, close lid, open lid, and fingerprint reader does not work. Only functions after reboot.



T61p type: 6460-67U

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RELEVANCY SCORE 71.6

I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610

A:Fingerprint Reader Not working with Win7

  
Quote: Originally Posted by dinomon


I used to use the Fingerprint Reader to login into my account, after installing Win7 (from Vista), finger-swipping is not working or not found as a device.

Biometric Devices: Authen Tec Inc. AE1610


Hi dinomon, Welcome to SF,

Have you install proper drivers for your Finger Print Reader device. If not go to their website. Download the Lastest drives for Windows 7 then install it. See whether it works or not.

P.S. Please fill the System spec so we know what are we dealing with.

Hope this helps,
Captain

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RELEVANCY SCORE 71.6

Hi everyone, hope u'll be fine.. i bought new laptop hp probook 450 g3 last week.. but i m facing problem form 1st day.. The problem is my lappie fingerrpint reader/sensor not working . I update all drivers from hp site but fingerprint reader still not working.. if anyone know how to fix this problem kindly help me out of this problm please.. regards,awais











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A:hp probook 450 g3 fingerprint reader not working

@Muhammad-Awais? When you say not working. Do mean it will not scan??? Does it show in Security Settings??? REO

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RELEVANCY SCORE 70.8

Dear all, since a few days my fingerprint reader is not working anymore. The device manager shows the reader but says it's not working (Code 10). I deinstalled the driver and downloaded it again as well as all other updates via Lenovo Companion. Does anyone has an idea what to do? Thanks in advance. 

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RELEVANCY SCORE 70.8

I periodically have to reinstall the Fingerprint drivers to get the reader to be recognized & WORK. This time when trying to get the diagnostics, I get : ? Yes, but it's not in my Add/Remove options :  ? Then I get this:?  It's all a big black box with no,user visible, physical dialog.  I never know when an update/install is finished or locked. Waste more time waiting, not knowing if the task completed.  Yes, I can find out using rigmarole procedures that I SHOULD NOT have to do on a WORKSTATION.  I waste more time cajoling this system, then doing actual work. Question:  Anyone else have intermittent issues with the Figerprint Reader on a W540 using the latest Win 10??

A:Fingerprint Reader Randomly Stops Working on a W5...

Still trying to solve the Fingerpring Reader failure.  This time, even after reinstalling the reader, I see nothing.  No reader, or activity. Trying the Solution Center, all I see - stalled - just sits and stares at me: ? No activity notes, the logo just stays there, no [X] to close.  I have to do the Win command Alt-F4, and it closes but I have no idea if something is being written when closing.  Rebooted, checked the disk, tried again, same thing, just a pretty logo and a fingerprint reader that no longer works. Event Viewer tells me [Service Control Manager] event id 7000 error.  The error link to MS, just takes me to an infantile MS page telling me how great the Surface Pro 4 is.... no help screen as in the past. Note that I wasted more time testing  for Malware or Virus. System is clean, everything else works fine.

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RELEVANCY SCORE 70.8

My T440s' (20AQ) fingerprint reader constantly failed to be recognized by Windows 10. The system has been updated to the latest status with Windows Update and Lenovo System Update.  The LED of fingerprint reader does not blink at logon screen. Device manager cannot recognize its VID or Hardware ID. Resetting BIOS worked at beginning, but no longer work today. Separately resetting fingerprint reader in BIOS prompt "No Fingerprint reader attached" message. Does anyone have similar issue? I know I'm not alone.

























Screenshot (5).png ?240 KB

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RELEVANCY SCORE 70.8

Hi all, I recently purchased a ThinkPad E550 (20DF0040US) and the Fingerprint reader (Synaptics) was working when I first set up the machine but now, after a week's worth of ownership, it is no longer recognized. I searched the forums here and found that an older driver worked to solve the problem for others but it did not solve the issue for me. I tried to reinstall the most up to date driver and that didn't solve the issue either. I am running Windows 7 Pro which came installed on the machine. Some users indicated that Windows updates are the culprit but I cannot confirm this. All my Windows updates are current and there are no updates pending from Lenovo. Any suggestions would be appreciated. Thanks in advance.

A:Fingerprint Reader not working / no longer recogni...

Hi spinnin,
 
Welcome to Lenovo Forums!
 
Have you tried updating BIOS to the latest version, if not please find the below given link and update it to the latest version.
http://support.lenovo.com/in/hi/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-e550/do...
 
 
Keep us posted with the results, so we can assist you further.
Thank you, have a good day.
 
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RELEVANCY SCORE 70.8

So my fingerprint reader isnt working. Tried hp simple pass but fingerprint option doesnt show up. Windows hello doesnt show up either. Tried updating the driver still nothing. Have tried a few different things from other forum posts to no avail. Any help will be greatly appreciated.

A:fingerprint reader on hp 8460p with windows 10 not working

1. Try steps from: http://support.hp.com/us-en/document/c037182402. Since this is a 8460P unit, install HP Client Security or HP Protect Tools software instead of SimplePass.

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RELEVANCY SCORE 70.8

Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

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RELEVANCY SCORE 70.8

In the last few weeks, I have noticed the fingerprint reader on my 4th Gen X1 Carbon works infrequently. I find that upon boot, it only works about 25% of the time. The remaining times, I am forced to enter my password and the fingerprint driver shows an error in Windows Device Manager. I am running the lastest version of Windows 10, have completed all recent BIOS updates, and have attempted to reinstall all relevant drivers several times.  Wondering if anyone has had a similar issue or if support can provide a solution.

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RELEVANCY SCORE 70.8

Hi All, I recently (about a month ago) was one of the unlucky fellows who had microsoft sneak the windows 10 upgrade onto my W530 laptop. Long story short, everything seemed to be OK, with the occasional blip with the fingerprint reader when I had to manually enter my windows password. However, on a hard boot, the fingerprint reader always worked, which was critical as my computer has 2 passwords on start up that I do not remember and thus had always relied on a swipe of my finger.  Well that all changed yesterday. I was in windows when my computer crashed. Upon start up, i was immediately asked to enter in my supervisor/bios password without getting the chance to finger swipe. After multiple reboots, the same. The fingerprint reader wont turn on any more and I am locked out my my laptop.  Can anyone please help? anyway to get the fingerprint reader to switch back on???

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RELEVANCY SCORE 70.8

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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