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v3-772g won't enter sleep mode when lid closed.

Q: v3-772g won't enter sleep mode when lid closed.

v3-772g on Windows 8.1 won't enter sleep mode when lid closed. Was working a while ago. All power management settings remain the same. What could be the problem?

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Preferred Solution: v3-772g won't enter sleep mode when lid closed.

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Noticed that my Bluetooth headphones are connecting to the laptop while it's supposed to be sleeping with its lid closed.All the settings are configured to put it in the sleep mode when lid is closed. Is there anything else that would cause the laptop to wake up?

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I purchased my Hp envy 360 laptop at Best Buy about a week ago. It was an open box purchase because It was in near perfect condition . I tryed charging it but it only charges when it is in sleep mode or either closed . When I plug it in while its in it has a white light and the battery days plugged in ; not charging . But when I close it there is a orange light and a couple hours later it's fully charged . I assumed I had a bad battery but I ran a battery test and it said my battery was fine . Because it charges when it's closed I assumed their was a setting I could just switch but i don't know what to do .

A:Computer only charges in sleep mode or closed

Hello Leroyfour, Please try with system restore i think that should help you with the issue. Steps to do a system restore Open Reset this PC. Go to Start > Settings > Update & security > Recovery and click Get started below Reset this PC.Reset Windows 10, but save your files. On the next screen, click Keep my files and follow the on-screen instructions to reset Windows 10.Reset this PC from Safe Mode. RegardsSATISHP4 Click " Thumb's up " icon if the question is answered/resolved.

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Howdy folks, I did some quick searching and could not find an answers to my problem and thus am posting here. I have a X1 Carbon 3rd Gen (Type 20BS) with Windows 10 and over the past 2-3 months have noticed the following problem: Problem: After placing the computer into sleep mode via the start button and closing the lid the computer will randomly start back up. I will often open my pc after noticing how overheated it is and find that it came back on and for some reason the touchscreen has been typing and opening applications. Obviously this is very annoying and results in my computer draining its batter and random applications being opened. Any ideas on what may be causing this and how I can fix it?  Happy to provide driver details and any other diagnostics if you think it would help.  Thanks,Andy

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I have a HP DV6 7000 laptop. Battery charging only works when lid is closed (sleep mode). If I close the lid and plug in the charger, the indicator light shows orange, and the battery will then proceed to charge to near full. If I open the lid prior to the orange light changing to white, the battery icon always says: __% available (plugged in, not charging). Several different chargers give identical outcomes. ALL of them will fully charge the battery in about two hours; provided that, the lid is kept closed. If I open the lid, even at say 50% charge, the orange light switches to white, and the battery icon always says: __% available (plugged in, not charging). Thanks, Ed.

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A:Battery charging only works when lid is closed (sleep mode)

Hi @ElyMayor   Thank you for your reply. The last thing I can suggest trying is a restore back to factory.  Performing an HP system recovery (Windows 7) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7) You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties.  Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.World Wide Phone Support 

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G50-45, model 80E3I have connected a 2nd monitor.In power settings you are supposed to be able to turn off sleep mode when the cover is closed.After changing the power settings I still enter sleep mode when I close the cover.Is there a way to NOT enter sleep mode when the lid is closed, as the power settings do not stop sleep mode from occuring? Thanks for any help.

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I have a home built machine running XP Pro. It is a clean installation since had some recent other problems with it and completely formatted hard drive and reinstalled XP. I have added all the Window updates including sp3. I have a GE Force 6200 video card and have installed all the drivers but the machine will not enter sleep mode either manually or automatically (I mention this because I have read elsewhere this was a problem for Vista but haven't seen anything anywhere for XP). I even set the bios to force sleep mode and nothing happened. Any and all thoughts would be appreciated.



A:XP Will not enter sleep mode

hey bweissman
sum times when your sharing files folders media or anything like that your computer doesn't go to sleep thats what i'm thinking is your problem mate.

are you network sharing coz most of the times that is the reason y sleep mode doesn't work .

reply back with info.

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Windows 10 is simply not able to enter sleep mode. Whenever I try, the monitor shuts off, but the computer power does not. When I move the mouse, the log-in screen appears (as it would when your computer comes out of sleep).

I looked at Windows Event Viewer, and this is what I found for my attempt to sleep just a moment ago (Event 10016, DistributedCOM):

"The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

I went to these IDs in regedit, and attempted to change their security permissions. I received an error message saying "Unable to save permission changes on {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}" (or the CLSID).

Looking at the above CLSID registry entry more closely, I find that it corresponds to a program called RunTimeBroker.exe. The official Windows website has instructions on how to change the permissions for this program, namely, by opening Component services, going to RunTimeBroker, opening its Properties, and adjusting its Access Permissions in the Security tab. However, the entire tab is greyed out for me. Any help here would be appr... Read more

A:Cannot enter sleep mode

Just something that is not so "high tech ".

1. Use a different mouse if it is a wireless mouse. The wireless mouse might be too sensitive to pick up everything and triggers the computer.
2. Put a mouse pad under the mouse, if you don't use one.
3. Remove/unplug the mouse and see if Sleep mode will commence without interruption.

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My Y50 Will not enter sleep mode when I close the lid but it will if go to sleep when it idles. I think there might be an issue the magnet sensor but I don't know where it is or how to check if it works. I've already checked too see if there was a problem in the settings when closing the lid but it's already set to sleep when it closes. I have tried pushing the lid down really tightly since it's a little bit loose but even when it's as far as it will go it still won't go to sleep mode.

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After entering sleep mode, when I hit the keyboard instate of awake it go shut down directly, when I hit the power button the windows show I impropriate shut down.

A:After Enter Sleep Mode, it goes Shut down

First let's make sure your system is fully patched. Enable hardware auto-updating via Windows Update (Steps 3 and 6) then Check for Updates, install all Important and Optional, with reboots, until there are no more offered. This may take a day or more.

Next see if there's an Update for your Display driver on the Sony Support Downloads webpage for your model. This is the first suspect in any Sleep problems. I'd also update any other drivers including chipset if newer are available.

After reboot if the problem persists work through these other Sleep Mode Problems - Vista Forums

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Just recently, I noticed that my Yoga 710-11ISK Laptop (ideapad) is not entering sleep mode. When I select the sleep option, the laptop screen goes black for a moment before the start up menu appears. This is causing my battery to deplete pretty rapidly, especially since the only way I am able to turn it off is holding down the power button. Spring semester is starting soon so I really hope I can get this resolved before then. Any help would be awesome, thank you.

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I have a computer with vista and it cannot enter into sleep mode even though I have it set at 20 minutes. I even have to monitor set to shut off every 10 minutes but it doesn't even do that. The only thing it will do is enter into screen saver. My guess is that its the monitor causing it not to enter into sleep mode. My monitor is a 24" samsung 245bw. Thanks in advance for your help.

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Okay, so i installed Windows vista home premium 32 bit and on my laptop will not use sleep mode or hybernation, I even formated it again to see if there was a problem. When i go to close the lid it shuts down or if i go to start menu and go to sleep it shuts down. Same goes with the power button. I went through power options and still nothing. Ideas please?

A:Laptop won't enter sleep mode

1. In the command prompt type "powercfg -h on" (with no quotes)

2. Press Windows Key and R to bring up the Run Dialog box and type "powercfg -h on" (with no quotes)

Tell me if that fixed ur problem.

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Has anyone else had problems with the X1 Yoga falling asleep? About 1 out of 6/7 times the X1 Yoga will not enter sleep mode - pretty random when it happens. When I select sleep from the Windows 10 menu or close the lid (so this happens both with the OneLink+ dock and when using standalone as a notebook) the computer seems to go to sleep, the displays turn off, USB devices turn off, but then the small led just stays on. It never really enters sleep mode. And there is no way to wake the computer up, just press the power button for 4 seconds and turn it off. Which practically means cold booting again. Usually the last item in the event log is a Kernel-Power event announcing the system is entering sleep mode. Today there are two more events after that, but then just nothing. (this is from the System event log). Really bothersome issue, probably related to Windows and/or firmware/BIOS. There does not seem to be any connection to what the computer is doing. It happens when no programs are running, and also when lots of programs are open. It happens as the fan is on (because the computer is doing something heavy) and both when the fan is off (the computer is idling). It happens while connected to the dock and also while not being connected to the dock. There does not seem to be any pattern to it. Anyone else experiencing something similar? Most drivers are updated to latest version, and BIOS is also latest.

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Hi all,

I've been experiencing this issue with Win 7 for a while now, I recently formatted and reinstalled a clean copy of Windows 7. I also made sure all of my drivers worked with my current laptop model, and made sure they were the most recent ones I could get. Finally I've got good protection software, I know as a fact I haven't got any virus or malware, however my problem lies when I set the system to go to sleep.

It doesn't always occur, but sometimes the screen will quickly dim black as it usually does when entering sleep mode, and then it will just hang there, the power lights will stay on, however I don't seem to notice any hdd activity according to the light. IF I let it run, it just seems like the screen stays black, the lights stay on and nothing happens, even after pressing the keyboard or moving the mouse. In order to fix it, I always need to hard reboot, holding down the power button for a few seconds.

Anyway I'm guessing what may be causing this is maybe a driver issue, possibly. Also I've got Hibernate disabled.

My system specs :

eMachines E625 Laptop Computer
Windows 7 Home Premium 32bit
AMD Athlon Processor TF-20 1600 MHz
ATI Radeon X1200

I think it's worth mentioning also, that I updated the BIOS (Flashed it rather) a few months back. As far as I know I've got the latest version.

I guess what I really want to know is, is there any way I can view system logs for when the system enters sleep mode ? Perhaps next time th... Read more

A:Laptop does not fully enter sleep mode

To try to find the cause, do you think using the clean boot method, before putting it to sleep may help?


Check event viewer when it happens.

For both Vista and 7

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I've got an HP laptop (dv6568se) and lately it has been having issues going into sleep mode. I close the lid, but it remains on and doesn't go to sleep. I open it back up, and the screen remains black, as if it had tried to go into sleep, but didn't. I can't do anything at this point except power it off by holding the power button.

This started happening around the time I got a base with two fans that plugs into the USB port, could that be the root of the problem? When it booted back up, it gave me this error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 84A2B700
BCP3: 864591B0
BCP4: A3265068
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Users\Nathan Wilson\AppData\Local\Temp\WER-29514780-0.sysdata.xml
C:\Users\Nathan Wilson\AppData\Local\Temp\WERA3C6.tmp.version.txt

I have copied the files above and attached them.

A:Black screen when trying to enter sleep mode

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Hi everyone, I do have a strange issue with a Thinkpad S1 Yoga: after a fresh (clean) install of Win10, I have installed the relevant drivers - including the Lenovo power mgmt driver. So far, everything is ok. However, the device does not enter sleep mode when I am closing the lid. It seems that it rather changes to tablet mode.  After x minutes of inactivity, the devices enters sleep mode - also if I manually select sleep mode via Startmenu. So I think this is related to the detection of the lid function. Any chance to correct this? thanks. best, axeon

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Whenever I try to put my laptop into sleep mode, it just kind of freezes with a black screen, with the HDD indicator blinking once in a while, then it turns off after a long time. When I boot up, it gives me a 'Windows has recovered from an unexpected shutdown' error, and it states that it was a BSOD. I tried looking at the dump myself, but I just got confused. Here's the system information and dump:

Model: ASUS F50Sf-A1
OS: Windows 7 x64 (OEM) and Ubuntu with GRUB first
CPU: Intel Core 2 Duo P8700 2.53Ghz
Video Card: NVIDIA GeForce GT 220M
Motherboard chipset: SIS 671DX + 968
Laptop age: about 1 year old
OS age: at least a couple months old

Uploading to the forum kept failing for some reason, so here are download links:
FileDen (direct link)

Also, here's a quote of the dump file, in case that's all you really need to see:

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004743a20, fffff80000ba2748, fffffa800453e1f0}

Probably caused by : pci.sys

Followup: MachineOwner

0: kd> !ana... Read more

A:Apparent BSOD while trying to enter sleep mode

Hi -

All 5 BSODs list the probable cause as -


SiSG664.sys Thu Feb 26 04:42:27 2009 (49A66403) - SiS191 Ethernet Controller - http://www.sis.com/download/agreement.php?id=155880

Update your SiS191 Ethernet driver.

Silicon Integrated Systems drivers --> http://www.sis.com/download/agreement.php?id=155880

Preventive maintenance -- see if update available for GeForce GT 220M video drivers -


nvlddmkm.sys Tue Mar 16 22:00:40 2010 (4BA037C8)
nvBridge.kmd Tue Mar 16 21:31:37 2010 (4BA030F9)

NVIDIA drivers --> http://www.nvidia.com/Download/index.aspx?lang=en-us

If BSODs persist, run the Driver Verifier -- http://jcgriff2.com/driver_verifier.htm

Windbg Logs
--> http://jcgriff2.com/dbug_logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.com/dbug_logs/_99-db...riff2_.txt.zip

Regards. . .





Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 10 14:33:58.191 2010 (GMT-4)
System Uptime: 1 days 10:14:25.233
*** WARNING: Unable to verify timestamp for SiSG664.sys
*** ERROR: Module load completed but symbols could not be loaded for SiSG664.sys
Probably caused by : SiSG664.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`04743a20 fffff800`00ba2748 fffffa80`0453e1f0
????????????????????????????????????????????????????????... Read more

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Hi all,

Yesterday, I formatted my hdd and installed a fresh new copy of Win 7 Home Premium 32bit. I installed all of my regular Vista drivers and for the first 6 hours or so my system was fine, I was able to fully enter sleep and hibernate and resume from both states without any problems.

However, It wasn't until the end of the night when I was about to head to bed, that I decided to put my computer in sleep and call it a night. That's when my laptop wouldn't enter sleep mode.

This is what happens :

I press the sleep button on the start menu, the screen then fades to black then nothing happens, it just hangs there, the lights stay on but nothing happens. Then, after roughly 10 minutes, the system will automatically shut itself off. When I press the power button to turn it back on, I get a message saying something like : "Windows did not shutdown successfully". After booting into Windows, I get a message saying : "Windows Recovered from an unexpected Error". And it gave me the minidump BSOD file (please see attached file).

I'm thinking that something, either an application or Driver perhaps is preventing my laptop from fully entering either sleep or Hibernate ?

Like I mentioned, for the first 6 hours or so, I was able to enter and resume from both sleep and hibernate without issue.

I hope someone can help me with this, it's been going on for months now, my laptop is almost a year old and far from being top of the line. However I can't afford to buy a... Read more

A:Laptop won't enter Sleep or Hibernate Mode ?

here's the youtube link again :

YouTube - Sleep Problem on Laptop

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This computer has worked great for several years but recently it will not enter sleep mode on its own.  It will go to screen saver and it will turn the monitor off but will not go to sleep. I can request it to go to sleep with the power options in the power menu. It does not go to sleep automatically in safe mode either. I have been in the Power Options menu and believe everty thing there is set correctly...  Help!

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Having some problems with bluescreen of death I make a thread here in the bsod forum and I'm adviced to reinstall gfx card drivers. I do. And it seems to fix the BSOD.

After that, things went a bit weird. I'm not 100% sure if the problem is caused by the driver reinstallation, but now sleep mode no longer works.

Previously the computer would enter sleep mode after 30 minutes of no activity. Now it no longer does.

After a fair amount of googling I found instructions on how to run "powercfg /requests". It should apparently tell me what is keeping windows awake, but the only thing it tells me is that a "Legacy Kernel Caller" is blocking sleep mode.

That tells me absolutely nothing. Googling it yields no information either. What IS a legacy kernel caller anyway?

I am hesitant to do any kind of roll back with system restore because of the fact that the driver reinstallation was specifically done to avoid bsods. I don't want to go back to an unstable state.

A:Computer refuses to enter sleep mode

Well, maybe you should start then with double/triple-checking that your gfx card driver reinstall was done correctly, i.e. with the right driver for your machine.

BSODs normally signify a hardware, or a DRIVER problem; maybe you need a different/better driver. I would do a System Restore and then try again with the gfx.

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I'm looking for some help here. I'm running Vista Ultimate x64. It no longer enters sleep mode on its own. It used to. I can force it into sleep mode by clicking on the Vista Orb and selecting "Sleep". It won't do it on its own - which is what I want it to.

I've run through the Control Panel/Power Mgt troubleshooter on these forums. All my settings seemed to be correct. Using the CMD prompt and powercfg -devicequery wake_armed yields one device: my logitech g15 keyboard. (Using powercfg -a shows that the only sleep state available is S3. That is correct for my motherboard, an Abit IP 35 pro.)

If forced into sleep, the keyboard will wake it up.

The problem, again, centers on the automatic sleep entrance. Currently set for 1 hour of idle.

It seems to me that the machine never thinks it's idle. Is that where I should start? Finding processes which are running in the background?

I'd appreciate any help.


A:Vista Ultimate x64 won't enter sleep mode

Originally Posted by iamc3k


I'm looking for some help here. I'm running Vista Ultimate x64. It no longer enters sleep mode on its own. It used to. I can force it into sleep mode by clicking on the Vista Orb and selecting "Sleep". It won't do it on its own - which is what I want it to.

I've run through the Control Panel/Power Mgt troubleshooter on these forums. All my settings seemed to be correct. Using the CMD prompt and powercfg -devicequery wake_armed yields one device: my logitech g15 keyboard. (Using powercfg -a shows that the only sleep state available is S3. That is correct for my motherboard, an Abit IP 35 pro.)

If forced into sleep, the keyboard will wake it up.

The problem, again, centers on the automatic sleep entrance. Currently set for 1 hour of idle.

It seems to me that the machine never thinks it's idle. Is that where I should start? Finding processes which are running in the background?

I'd appreciate any help.


Hello Ken,
Is it possible that the problem started after you switched to a wireless mouse/keyboard ?

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Hi all,

About a week ago I ran into this issue:

My machine won't fully shut down and it won't enter sleep mode without crashing. When I boot back up it gives me an error report and said that it didn't shut down properly. I tried doing a system restore to before this happened and it is still going on. I use a Crucial SSD for my OS, not sure if that could be the issue but I've used it without problems for about a year and half now.

Thanks for the help.

A:My machine won't shut down properly or enter sleep mode

Scan for viruses and run chkdsk /f from the command prompt for errors.

Lets start there

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Windows 7 working fine on my Aspire pc 6 months; past few days, three problems have appeared;
won't enter sleep mode; the display turns black, but less than a minute later reappears showing same desktop programs running
after running an rkill/malwarebytes/superantispyware scan which was negative except for adware, I noticed 2 areas only of the display were flickering rapidly but were still visible; the trash can, and the up arrow on right end task bar which opens up the programs with messages, or just plain active; Windows update appears, flag appears if there's a message. when i click onto one of those program icons, they don't open up GUI
restart, the boot up is interrupted with a black background with 2 options; "Normal Windows 7 start", and "other options" with F8 or F10 showing repair, last safe start, etc. options for starting up. And, both those two options to select are flickering rapidly. if i select Windows Diagnostics, the result of that scan is everything working properly. If Normal start-up is selected, it does continue the normal boot up and works fine...but still won't go into sleep mode. and each re-start is the same; i have to select.
the only changes i recall are the rkill/malwarebytes/superantispyware scan, which i did just thinking good idea, as i'm going to change the Avira antivirus and the firewall freeware, for Norton Symantec 360. After running those scans, that's when i noticed the flickering and boot-up problem.

I did ins... Read more

A:Suddenly 7 won't enter Sleep mode; start-up freezes

Did you ever resolve the problem with Windows 7 not going into sleep mode?

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I just got a brand new HP Pavilion dm4t CTO notebook PC, and when I tried to put it into sleep mode, the system not only failed to go to sleep, it also failed to break the sleep operation when I attempted to "wake it up". This was when the computer was running on battery power; the computer has successfully gone to sleep when plugged in. The power plan tells the computer to go to sleep on lid close whether or not it is plugged in. What should happen is this:
* Display turns off
* Three to five seconds pass
* LEDs for Mute and Wireless turn off
* The round HP logo backlight on the lid turns off
* The hard drive (and fan, if spinning) stops spinning
* Upon opening the lid, everything turns back on and the system asks me to unlock my ID
* I/O devices respond normally

What happens is this:
* Display turns off
* LEDs for Mute and Wireless remain lit
* The round HP logo backlight remains lit
* The hard drive continues to spin. Not sure what the fan does as I haven't let it get to that point yet.
* Upon opening the lid, no status change occurs i.e. everything that was running keeps running and everything that was off remains off, as if the lid were never opened
* Input devices elicit no response

Similar problems were experienced with an HP Pavilion dv3 notebook PC running Windows 7 RTM (Vista upgrade using HP's discs). (The dv3 is close to being retired due to insurmountable hardware problems.)

To return my computer to working state, I have to po... Read more

A:New PC w/ native W7, but system failed to enter sleep mode

I'm bumping this topic because the situation has not improved.

It seems that if the computer is powered on (awake or asleep) when I remove the AC adapter, and then I try to put it into sleep mode while on battery power by closing the lid, the exact events I described in the first post (see "What happens is this:") occur. This is a fundamental flaw that should be fixed.

I have received only those updates that were applied automatically either by Windows Update, by HP Support Assistant, or by individual software items (Adobe Reader, Adobe Flash, Google Chrome, etc.). My BIOS is the same as it was when my computer arrived: F.15 (I believe it's the same as on HP's webpage).

I have installed the following software on my computer. Perhaps one of these applications is known to cause this problem?

- Microsoft Office Academic Professional 2010
- Trainz Railroad Simulator 12 by Auran
- Sony Vegas Pro 10.0e
- Google Chrome
- ChemDraw Pro by CambridgeSoft
- MiKTeX and TeXWorks (LaTeX typesetting)
- SynthFont MIDI mixer
- Anvil Studio MIDI composer
- Steam Client with Portal 2 and Garry's Mod
- iTunes x64
- aTube Catcher (YouTube downloader)
- Skype

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I have a few computers running Windows 7 and I'm using Homegroup cause it's very useful.

But I've discovered the problem that all of my computers no longer enter the sleep mode (suspend) in idle. There're no problems if I push the button, but never by timeout defined in Power Schema.

I've tried all the group policies like Allow programs to prevent machine from going to sleep automatically, but nothing helped.

Only screen goes black by timeout, but not the computer!

I've even tried from scratch:
1. On clean installed Win 7 I defined sleep-timeout as 2 minutes. Works.
2. Defined network shared folder. The computer didn't go to sleep until any file is opened, but when I close all the files it goes to sleep normally.
3. Joined the Homegroup... and that's all - even when I go to sleep no one of my computers won't! I had to manually push them to sleep, or to pull the network cord off - only in case when network is down (or all the devices are turned off) the computer will go to sleep.

A:Doesn't enter Sleep mode in idle with Homegroup

So, are there really no ideas?

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Hello, I recently started having a problem with my laptop where when I attempt to start it up I get an error message that says

LogonUI.exe - Bad Image
c:\Windows\system32\certCredProvider.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media etc.

I am able to exit out of this dialog box and im eventually able to log in and get on but it takes much longer than normal.

I also get the same errors but they have Chrome.exe, skytel.exe, AsScrPro.dll, and DirectConsolee.exe, as the bad image. And in the box it says that PowrPROF.dll is either not designed to run on windows or it contains etc.
I get the chrome.exe ones while im browsing the internet and they pop up like 5 at a time and are really annoying, but once I exit them I can go back to surfing.

This is probably related to my other problem which is that my laptop will not enter sleep mode when I close the lid. It just freezes with a black screen and I have to reboot.

I did a scan with Microsoft Security Essentials and it didn't find anything.

I'm running 64 bit Windows 7 Home Premium, and have an Asus G71GX-RX05 Laptop.

Thank you in advance for all of your help.

Also I attempted to do a system recovery but that wasn't successful. In fact I think I got more error messages after this :/

. I no longer get errors in chrome. But the other issues persist.

I was told to come here for help. Could someon... Read more

A:Startup Errors, Laptop wont enter sleep mode

you seem to have fallen through the cracks if you have not had a reply in 24hrs pm a mod with the link to your thread and ask them to look at the problem

in the device manager is there any yellow alongside of anything

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Hello, I recently started having a problem with my laptop where when I attempt to start it up I get an error message that says

LogonUI.exe - Bad Image
c:\Windows\system32\certCredProvider.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media etc.

I am able to exit out of this dialog box and im eventually able to log in and get on but it takes much longer than normal. This is probably related to my other problem which is that my laptop will not enter sleep mode when I close the lid. It just freezes with a black screen and I have to reboot.

I attempted to run GMER but I got an error message that made all my boxes on the right greyed out. So i just have the other dds log attached. The GMER error message said

C:\Windows\system32\config\system: The system cannot find the file specified.

Thank you in advance for all of your help.

Forgot some system info. I'm running Windows 7 Home Premium, and have an Asus G71GX-RX05 Laptop.

DDS (Ver_10-03-17.01) - NTFSX64
Run by Joe The Burninator at 14:32:19.77 on Thu 07/29/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_20
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.6143.4609 [GMT -5:00]

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A:Startup Errors, Laptop wont enter sleep mode

Bump, please

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I am using lenovo G580-20150.
I know this problem have been opened a tread but the problem i dont' think it's same so i woud like to ask for some solution after listening to my problem.
I have been user of windows 8 and 8.1 for quite some time.
everything works fine for me for the windows that i currently using , windows 8.1.
including i can put in sleep and wake it as usual.
but ! since past few days i notice that my computer getting weird when i enter sleep mode (for example closing the lid)
it crash... it bsod.

And it occur since the day after i installed somekind of VPN software and wiFI sharing that my friend gave me.
After that day, i can't put my computer into sleep. whenever i do that it keep crash.

at first , i thought lenovo energy management that cause the prob
so i uninstalled... it still makes no different , still i can't put my computer to sleep.
after that i uninstalled the vpn and wifi sharing software, it still makes no different.
But i am very sure that the vpn and wifi sharing software cause the problem.

Because before this everything works fine until that two software comes to my computer. I really need someone that able to analysis the dmp file. TQ

I willing to learn and contribute if i were given the opportunity . tq

A:Driver Power State Failure after enter sleep mode

Hi Eric & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

0: kd> !irp ffffe00175b29e10
Irp is active with 3 stacks 2 is current (= 0xffffe00175b29f28)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 ffffe00177cc0050 00000000 fffff8025f7952d8-ffffe00173c59d60 Success Error Cancel pending
\Driver\tunnel nt!PopRequestCompletion
Args: 00015600 00000001 00000004 00000003
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe00173c59d60
Args: 00000000 00000000 00000000 00000000

Now, as we can see from the Dump file analysis, "tunnel.sys" has been blamed which is the Microsoft's Tunneling Driver but since it is a component of Windows, chance of it being the culprit is extremely low. This means your guess that the BSOD are caused by the VPN Software.

On checking the Drivers, I found the SoftEther VPN installed on your system. Please uninstall it from the system and see if the system still BSOD's or not.

Let me know how it goes ^_^.

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After replacing the LCD screen on my laptop, closing the lid will not force the system to sleep anymore. I ran a scan for new hardware and all drivers are up to date. I have checked all of the power setting and set them to sleep when the lid is closed. I have also check the advanced power settings. I have also replaced the screen hinges thinking there was something in there broken that may be preventing sleep mode from being triggered. I can force sleep by pushing the power button and all other commands so that's awesome but it is driving me crazy that it won't sleep by closing the lid. At this point I'm not sure if it is a hardware or software issue. Any advice would be greatly appreciated.

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  I have an Acer Aspire V3-772G laptop.  Upon powering on the device, it sits with a blank/black screen.  The fan is running, but it doesn't appear to be able to get past POST. The first time this issue happened, it sat like this for about 30 mintues and then suddenly the ACER logo appeared and it booted to Windows.  Once Windows was running, the device worked 100% without issues. The next time this issue happened, it sat like this for about 2 hours and then it booted normally. This time I have let it sit for ~12 hours and it will not boot. I've done a lot of searching, including this community.  This post seems very related: http://community.acer.com/t5/V-and-VN-Series-Laptops/Aspire-V3-772G-bricked/td-p/462723 What I am attempting to do is recover or update my BIOS using the Crisis Disk.  I've followed the exact steps that others have provided (power off, unplug, insert thumb drive with bios .fd file, hold fn+esc, plug in, power on), but the laptop doesn't do anything. The thumb drive light illuminates for about 5-10 seconds, then goes off and nothing shows up on the screen.  Does this model support the Crisis Disk? I can't do anything in Windows at this point, so any BIOS recovery from Windows is off the table.  Is there anything else I can try besides tearing the computer completely apart to pull the CMOS battery?  Watching videos it looks like you literally have to take off every single ... Read more

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My WINDOWS 7 PRO LAPTOP, a VOSTRO 3560 model, had a motherboard replacement with an original DELL motherboard P/N PYFNX.  However, it can't select a sleep mode or hibernate since the repair.  In addition, I can't connect it to an external monitor. 
Any ideas how to overcome these issues?
Thank you -

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My WINDOWS 7 PRO LAPTOP, a VOSTRO 3560 model, had a motherboard replacement with an original DELL motherboard P/N PYFNX.  However, it can't select a sleep mode or hibernate since the repair.  In addition, I can't connect it to an external monitor. 
Any ideas how to overcome these issues?
Thank you -

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As the topic says! My laptop had its HDD die, and replaced with a new, I erased the 32 GB samsung M.2 SSD cache drive, installed Win 8.1 and re-registered windows with key from BIOS. Updated all drivers, BIOS etc.
Now, I've updated to Windows 10. Installed latest Intel Rapid Storage drivers, and acceleration seems to be working again on regular startup. After upgrade, ran windows update for everything, ran through all Power options, even tried 'powercfg /h off' but to no avail.
When I set the laptop to Sleep/Standby mode, it shuts down the screen etc. as it should when entering sleep mode normally, but almost immidiately after turning off screen etc, the HDD (or SSD, i can't tell) is 100 % active for a loong while (1 minute or more) - sometimes with full fan speed- before the laptop is finished entering sleep mode. It's as if it still uses hibernation mode, writing to the hiberfile on the HDD, and not using the SSD.
How can i get the speedy sleep-mode from windows 7/8.1, where it enters and leaves sleep state almost immidiately?
Cheers, Gabriel Hansen

A:After windows 10 upgrade, Vostro 3460 wont enter correct sleep mode, proceeds to hibernation

There is a well-hidden file named "Hiberfil.sys", in C:\. Without it, the computer cannot hibernate. To see it...
(1) Open File Explorer to C:\
(2) Click the "View" tab, & then the "Options" button at right.
      Folder Options opens.
(3) At its View tab, uncheck "Hide protected operating system files".
     Put the check back in when done.

The file is over 3 GBs for me...

When "PowerCfg /H OFF" is issued, the hibernate file is immediately deleted...

It is immediately created again by issuing "PowerCfg /H ON", which you should do. Windows wants to hibernate after a period of sleep, even if you haven't yourself clicked to hibernate. It is set to do so at...
(1) R-Clk Power icon in Tray, & select "Power Options".
(2) Click "Change plan settings".
(3) Click "Change advanced power settings".

You have proven you don't have a hibernate problem by having the computer sleep w/o a Hiberfil.sys.
My HDD spins to sleep in a few seconds after the screen goes black (whether or not I've got a Hiberfil.sys). Sleep doesn't write to a file (until enough time has passed), but it does write to RAM. Do you have Support Assist? Open it, click Checkup, & have it do a System Scan - of the memory, especially. Also, check its System History for any recent trouble.

Also, better have it scan the hard drive. I don... Read more

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Hello all, I've been messing with and Googling this problem all day and am stumped. Any help will be greatly appreciated.

My laptop:
Toshiba A105-S4134
MCE 2005
Intel T2400 Duo Core

1. Two days ago I had a glitch - a bunch of browser windows were open and the system just sort of froze up. I ended up doing a hard restart. The PC then took a longer than normal time to boot back up.

2. That made me nervous, so yesterday I made True Image images of both partitions on the HD, that is C: (OS and apps) and D: (data).

3. This morning I decided to run a memory diagnostic disk (I had memtest86+ and Windows Diagnostics CDs on hand). I set boot priority to CD/DVD ROM using Start > All Programs > Toshiba > Utilities > Toshiba Assist > Optimize > Toshiba Hardware Settings > Boot Priority

4. When I restarted the PC, I heard the CD Rom drive spin for a few seconds, but the screen stayed lack and didn't boot. After some time passed with no activity, I hit control/alt/delete a couple of times and XP then booted form the HD.

5. I unsuccessfully tried multiple times with three bootable CDs (that worked on another Toshiba laptop), including the Recovery and Apps disk that came with the laptop. Same result. I re-checked boot order a few times and the setting priority was still as I had set it.

6. I then found that I was unable to get into either safe mode or BIOS, or to get the PC to boot from the CD ROM during startup using any of F12, F8, F2... Read more

A:Solved: Toshiba: Cannot boot from CD or enter Safe Mode or enter BIOS on startup

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Hi,guys , im brazilian so.. sorry for my english... I have a problem.. how do enter in safe mode without enter in windows?
I tried this mode but, dont show this option. help me

thanks for all

A:How do enter safe mode without enter in windows ?

Command prompt > bcdedit /set {default} safeboot network then restart.

Option 3 here Safe Mode - Start Windows 10 in - Windows 10 Forums

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I've had this problem intermittently on my laptop for the past 2 years however it has been occuring more often recently.

Basically sometimes when I click the sleep button on Windows 7, the screen fades to black as usual. However the fan keeps running (sounds like when it's on full load) and the power button light stays on endlessly. I always have to force shut it down and restart it.

What can be the issue?

A:Laptop freezes between entering sleep mode to being in sleep mode

Hi joseph10444.

Such a situation may occur when some driver (mostly the PnP device drivers depending on the ACPI configuration) fail to response within a stipulated time period during the power state change.

Let us see some data. Upload your MSINFO32.nfo file.
Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.
Upload the list of all the third party drivers Using NirSoft DriverView :
Download and execute Driverview
View > Hide Microsoft Drivers
Edit > Select all
File > Save Selected Items
In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
Zip the .txt file and upload it.
Those files will give us a closer look to the issue.

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hai.. help needed.... i am having the exact problem as op.. when i press sleep button, screen goes black (as usual).. but fan, and other keyboard lights are still on... it just freezes... i have to force shutdown to again use my laptop...

i am attaching the msinfo32.nfo, driverview.txt...

and one more thing... i dont have problem of bsod... thanks..

A:Laptop freezes between entering sleep mode to being in sleep mode

Original Thread

Laptop freezes between entering sleep mode to being in sleep mode

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I've had about 5 instances where I've closed the laptop and put it in my laptop bag to pull the laptop out an hour later and have it be super hot.  It seems something has hung the system up from sleeping like it should when I close the lid.  I'm sure eventually I'll start getting thermal damage, especially the Samsung 950 NVME drives, so I am a bit concerned.  I usually pay attention now that I know this happens, but occasionally forget like today and worry about the damage that could be caused if it was left for an extended amount of time. Thanks in advance for any help! Laptop is a Lenovo P50 with a Xeon processor. Memory is Kingston HyperX 4x16gb 2400mhzHard drives are Samsung 950 m.2 in raid 0, and a Samsung Evo SSD 

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I have a Pavilion g7 series laptop.  I just pulled it apart to replace the fan, and now when I close the lid the laptop no longer goes to sleep.  I did not make any changes in the power options, so I assume I didn't get the laptop reassembled correctly after replacing the fan.  What makes the laptop know the lid is closed to sleep, and where do I look to make sure I get it put back together correctly?  Thanks!!

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I have an odd problem. I've noticed that when I close my XPS 13, it shuts down (as indicated by the annoying front LED) but then later on it will start back up while it's being transported. Sometimes I'll get home, take it out of the computer case, and it will be as hot as a thermal missile because it's been running.
I'm not sure why it would just randomly start up like that? I have the power options to "sleep" when lid is closed, as seen here: http://i.imgur.com/p0x1C86.png.
I don't believe I have malware because I have reset my computer to factory settings on multiple occasions and scanned with SpyBot and Windows Defender.
In Bios "Wake on LAN" is Disabled.
For the life of me I can't think what would be triggering this besides the NSA (I joke). Does this happen to anyone else? Did you find a fix for it? Was it a dell program? Or is there a faulty piece of hardware on this computer?
Any comments/suggestions would be appreciated. Thanks :)

A:Dell XPS 13 powers up after lid is closed and put to sleep

This is happening to me too. Did you ever find a solution? I just got an XPS 13 9360 and the only solution I have found is to hibernate it instead of using sleep, but this is annoying because it takes longer to wake up.

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My Yoga 700 refuses to go to sleep when I close the screen yet if I log out and with screen open and wait a bit it does go to sleep but will awake if I close the lid I installed to latest software from your site but no difference.I would appreciate any help getting this fixed.Thank you.

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Hey hey, so the problem is i want to leave my laptop running when doing renders that take hours on end. I've disabled the sleep mode in every way that I know how to (see screen shots). When the lid is open it doesn't go to sleep, but when it's closed after about minutes it goes into sleep mode (all fans off etc).

This never happened with windows 7 and i've triesd programs like insomnia which haven't helped at all. Id really love to get to the bottom of this, otherwise I might have to reluctantly revert to windows 7

Anyone offering ideas would be much appreciated. Cheers

A:Unwanted sleep when laptop is closed

Hi safety1g,

FYI, I have seen this behavior before on a few Sony Vaio models, and each time it was referred back to Sony support, where they said the option to "change what the lid does when closed" is/was not supported in their power management scheme and there was no workaround for this issue. So, just consider this an FYI at this point; however, if you can't get your issue resolved quicky, I would spend 10 minutes on the phone with your laptop's manufacturing support group to see if they can confirm a similar issue.

Good luck,


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Hi All
This is my first time on any forum so forgive me if I have gone to the wrong place. I have had the common problem of broken hinges on my L50 B. I have replaced both hinges and to all intent and purpose ever thing went well, i.e. the lid opens and closes great now. I have however done something wrong, the laptop now doesn't sleep when I close the lid. I have checked all the power settings and the advanced settings and they are set to sleep when lid is closed. Has anyone any idea what I may have done wrong. Can anyone tell me what the motherboard connection of the lid sensor switch looks like? Any help gratefully received.

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I bought this, hooked it up to my monitor and keyboard when at my desk... close the lid and it goes to sleep.  I checked forums, they assure me I can turn this off under power settings... but they of course show images of earlier Windows version.  is this no longer available in Windows 10?

A:Inspirion 15 7000, no sleep when lid closed

So you went to settings-System-Power and Sleep-Additional Power Settings and changed what happens when you close the lid  and it had no effect?
You might open an admin command prompt and type the command below and see what it shows about the Sleep option.
powercfg /a

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Hi!I have a bizzare issue with my Gen 1 X1 Yoga. The machine will not sleep when the lid is closed. I know this is not a software issue as holding a magnet above the sensor (in between the caps lock and shift key on the left keyboard bezel) sleeps the machine. Does anyone know where / what the magnet is thats meant to interact with this sensor? I assume it is meant to be positioned somewhere in the Screen bezel? if so does anyone know if this is something that could potentially be checked / serviced by a user or will i be bringing my machine to a repair centre.Cheers

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