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Globalroot\Device causing empty device manager? No audio and print?

Q: Globalroot\Device causing empty device manager? No audio and print?

Hi Malware Specialist!

I started out in the "Am I infected?" Forum and a junior specialist sent me here to get further help, here is the link to the 4 logs I ran for him:

For several days I have been trying to complete the preliminary steps required by this forum, I can not back up to windows/microsoft program (Backup Configuration not valid 0X8100029), but hopefully the two other programs I used were successful, namely cobaine and driveimage. At the end of the driveimage session, it frozen and there was "Globalroot\device" followed by various endings. Then it completed and said finished. Also it went to blue screen the firsttime I tried to run GMER and rebooted.

The main problems of slow programs from startup, no devices in device manager, no audio device and no printing capability began after I ran some kids software games that kinda of frozen the computer, although I believe whatever is making my computer upset has been there for awhile and may have something to do with remnants of roxio 2009 and other shared folders. In services it says "Configuration Manager machine selected for remote communication is not available at this time."

Reliablity Performance Monitor stated failed system services: audio srv, EMDMGmt, Mccicm service, Shared Access ICS, SysMain, Tapisrv, Wudfsvc and LanmanWorkstation and Printing Device Status Failed, Security center has not recorded an antivirus product.

Ok, so back to the logs:

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_01
Run by member at 8:40:49 on 2011-11-19
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2047.397 [GMT -5:00]
AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\IObit\Advanced SystemCare 4\ASCService.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
C:\Program Files\Norton Security Suite\Engine\\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Norton Security Suite\Engine\\ccSvcHst.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Hewlett-Packard\HP Advisor\SSDK04.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Athan\Athan.exe
C:\Program Files\Cobian Backup 10\cbVSCService.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files\IObit\Advanced SystemCare 4\ASC.exe
C:\Program Files\IObit\Advanced SystemCare 4\ASCTray.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
============== Pseudo HJT Report ===============
uStart Page = about:blank
mStart Page = hxxp://www.google.com/
BHO: 1 (0x1): {02478d38-c3f9-4efb-9b51-7695eca05670} - &Yahoo! Toolbar Helper
BHO: KeyScramblerBHO Class: {2b9f5787-88a5-4945-90e7-c4b18563bc5e} - c:\program files\keyscrambler\KeyScramblerIE.dll
BHO: {5b0a01d2-b8a0-4e56-9e6b-cba0ef4b4eb5} - Constant Guard Protection Suite
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\\coIEPlg.dll
BHO: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - avast! WebRep
BHO: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - SingleInstance Class
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\\coIEPlg.dll
TB: {E67C74F4-A00A-4F2C-9FEC-FD9DC004A67F} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [CCUTRAYICON] FactoryMode
mRun: [<NO NAME>]
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish picture mover\SnapfishMediaDetector.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: LocalaccountTokenFilterPolicy = 1 (0x1)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\npjpi160_01.dll
IE: {5C106A59-CC3C-4caa-81A4-6D909B5ACE23} - {B745F984-EF2E-40D6-A9AC-D8CED7230E61} - c:\program files\keyscrambler\KeyScramblerIE.dll
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/
DPF: {44990B00-3C9D-426D-81DF-AAB636FA4345} - hxxps://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlcm.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
TCP: DhcpNameServer =
TCP: Interfaces\{143CE527-4382-4EFC-8499-5EEB1F70437A} : DhcpNameServer =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
================= FIREFOX ===================
FF - ProfilePath - c:\users\member\appdata\roaming\mozilla\firefox\profiles\q90goi5e.default\
FF - prefs.js: browser.search.selectedEngine - Ask.com
FF - prefs.js: browser.startup.homepage - www.google.com
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
# Mozilla User Preferences
/* Do not edit this file.
* If you make changes to this file while the application is running,
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* To make a manual change to preferences, you can visit the URL about:config
* For more information, see hxxp://www.mozilla.org/unix/customizing.html#prefs
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FF - user.js: browser.cache.disk.smart_size_cached_value - 1048576
FF - user.js: browser.download.dir - c:\\users\\member\\Downloads
FF - user.js: browser.download.manager.retention - 0
FF - user.js: browser.download.useDownloadDir - false
FF - user.js: browser.formfill.enable - false
FF - user.js: browser.history_expire_days.mirror - 180
FF - user.js: browser.history_expire_days_min - 3
FF - user.js: browser.migration.version - 5
FF - user.js: browser.places.importBookmarksHTML - false
FF - user.js: browser.places.smartBookmarksVersion - 2
FF - user.js: browser.privatebrowsing.autostart - true
FF - user.js: browser.rights.3.shown - true
FF - user.js: browser.sessionstore.resume_session_once - true
FF - user.js: browser.startup.homepage_override.buildID - 20110413222027
FF - user.js: browser.startup.homepage_override.mstone - rv:2.0.1
FF - user.js: dom.event.contextmenu.enabled - false
FF - user.js: extensions.blocklist.pingCountTotal - 2
FF - user.js: extensions.blocklist.pingCountVersion - 2
FF - user.js: extensions.bootstrappedAddons - {}
FF - user.js: extensions.databaseSchema - 3
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FF - user.js: extensions.enabledItems - {20a82645-c095-46ed-80e3-08825760534b}:1.1,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.5
FF - user.js: extensions.installCache - [{\name\:\winreg-app-global\,\addons\:{\{20a82645-c095-46ed-80e3-08825760534b}\:{\descriptor\:\c:\\\\windows\\\\microsoft.net\\\\framework\\\\v3.5\\\\windows presentation foundation\\\\dotnetassistantextension\,\mtime\:1251889257277},\{bbda0591-3099-440a-aa10-41764d9db4db}\:{\descriptor\:\c:\\\\programdata\\\\norton\\\\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\\\\n360_5.0.0.125\\\\ipsffplgn\,\mtime\:1305806057106},\{2d3f3651-74b9-4795-bdec-6da2f431cb62}\:{\descriptor\:\c:\\\\programdata\\\\norton\\\\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\\\\n360_5.0.0.125\\\\coffplgn\,\mtime\:1305806044360}}},{\name\:\app-global\,\addons\:{\{972ce4c6-7e08-4474-a285-3208198ce6fd}\:{\descriptor\:\c:\\\\program files\\\\mozilla firefox\\\\extensions\\\\{972ce4c6-7e08-4474-a285-3208198ce6fd}\,\mtime\:1305905888136}}}]
FF - user.js: extensions.lastAppVersion - 4.0.1
FF - user.js: extensions.pendingOperations - false
FF - user.js: extensions.update.notifyUser - false
FF - user.js: idle.lastDailyNotification - 1305907301
FF - user.js: intl.charsetmenu.browser.cache - windows-1252, ISO-8859-1, UTF-8
FF - user.js: microsoft.CLR.auto_install - false
FF - user.js: network.cookie.prefsMigrated - true
FF - user.js: places.database.lastMaintenance - 1305907302
FF - user.js: places.history.expiration.transient_current_max_pages - 64379
FF - user.js: pref.advanced.javascript.disable_button.advanced - false
FF - user.js: pref.privacy.disable_button.cookie_exceptions - false
FF - user.js: pref.privacy.disable_button.view_cookies - false
FF - user.js: pref.privacy.disable_button.view_passwords_exceptions - false
FF - user.js: print.print_printer - EPSON Stylus Photo RX595 Series
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_bgcolor - false
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_bgimages - false
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_command -
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_downloadfonts - false
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_edge_bottom - 0
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_edge_left - 0
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_edge_right - 0
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_edge_top - 0
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_evenpages - true
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_footercenter -
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_footerleft - &PT
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_footerright - &D
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_headercenter -
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_headerleft - &T
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_headerright - &U
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_in_color - true
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_margin_bottom - 0.5
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_margin_left - 0.5
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_margin_right - 0.5
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_margin_top - 0.5
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_oddpages - true
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_orientation - 0
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_pagedelay - 500
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_paper_data - 1
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_paper_height - 11.00
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_paper_size_type - 0
FF - user.js: print.printer_EPSON_Stylus_Photo_RX595_Series.print_paper_size_unit - 0
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FF - user.js: privacy.item.cache - true
FF - user.js: privacy.item.downloads - false
FF - user.js: privacy.item.formdata - false
FF - user.js: privacy.item.history - false
FF - user.js: privacy.item.passwords - false
FF - user.js: privacy.sanitize.didShutdownSanitize - true
FF - user.js: privacy.sanitize.migrateFx3Prefs - true
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FF - user.js: urlclassifier.keyupdatetime.hxxps://sb-ssl.google.com/safebrowsing/newkey - 1308515492
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============= SERVICES / DRIVERS ===============
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\symds.sys [2011-5-18 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\symefa.sys [2011-5-18 744568]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20111027.001\BHDrvx86.sys [2011-11-1 818808]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20111109.030\IDSvix86.sys [2011-11-9 368248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\ironx86.sys [2011-5-18 136312]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\0501000.01d\symtdiv.sys [2011-5-18 331384]
R2 AdvancedSystemCareService;Advanced SystemCare Service;c:\program files\iobit\advanced systemcare 4\ASCService.exe [2011-5-5 328536]
R2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files\cobian backup 10\cbVSCService.exe [2011-11-18 67584]
R2 DQLWinService;DQLWinService;c:\program files\common files\intel\inteldh\nms\adpplugins\DQLWinService.exe [2006-9-3 208896]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-11-4 21504]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\\ccsvchst.exe [2011-5-18 130008]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-11-9 106104]
R3 HSXHWBS3;HSXHWBS3;c:\windows\system32\drivers\HSXHWBS3.sys [2007-8-23 206336]
R3 KeyScrambler;KeyScrambler;c:\windows\system32\drivers\keyscrambler.sys [2011-3-14 114952]
R3 xcbdaNtsc;ViXS Tuner Card (NTSC);c:\windows\system32\drivers\xcbda.sys [2007-9-7 156928]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 IntelDHSvcConf;Intel DH Service;c:\program files\intel\inteldh\intel media server\tools\IntelDHSvcConf.exe [2006-5-10 29696]
S3 HPFXFAX;HPFXFAX;c:\windows\system32\drivers\hpfxfax.sys [2010-8-24 20504]
S3 MCLServiceATL;Intel® Application Tracker;c:\program files\intel\inteldh\intel media server\shells\MCLServiceATL.exe [2006-9-11 167936]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
=============== Created Last 30 ================
2011-11-19 04:05:04 -------- d-----w- c:\users\member\appdata\local\Safe mirror
2011-11-19 04:04:39 -------- d-----w- c:\program files\Cobian Backup 10
2011-11-19 04:01:14 -------- d-----w- c:\program files\Runtime Software
2011-11-19 03:10:17 56200 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{2cb5ecec-5642-458d-a82a-f7fc4b0c5b4d}\offreg.dll
2011-11-19 02:52:22 -------- d-----w- C:\perflogs
2011-11-19 00:02:32 6668624 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{2cb5ecec-5642-458d-a82a-f7fc4b0c5b4d}\mpengine.dll
2011-11-18 23:39:56 -------- d-----w- c:\users\member\appdata\roaming\HpUpdate
2011-11-18 23:39:55 -------- d-----w- c:\windows\Hewlett-Packard
2011-11-17 05:20:05 -------- d-----w- c:\users\member\appdata\roaming\Malwarebytes
2011-11-17 05:19:57 -------- d-----w- c:\programdata\Malwarebytes
2011-11-15 06:35:06 -------- d-sh--w- C:\$RECYCLE.BIN
2011-11-15 06:34:31 -------- d-----w- c:\users\member\appdata\local\temp
2011-11-15 06:26:47 98816 ----a-w- c:\windows\sed.exe
2011-11-15 06:26:47 518144 ----a-w- c:\windows\SWREG.exe
2011-11-15 06:26:47 256000 ----a-w- c:\windows\PEV.exe
2011-11-15 06:26:47 208896 ----a-w- c:\windows\MBR.exe
2011-11-15 06:26:40 -------- d-----w- C:\ComboFix
2011-11-15 04:32:06 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-11-14 23:15:44 -------- d-----w- c:\users\member\appdata\local\ElevatedDiagnostics
2011-11-14 15:48:49 -------- d-----w- c:\program files\Startup Optimizer
2011-11-14 15:25:04 -------- d-----w- c:\program files\WinASO
2011-11-14 15:19:48 -------- d-----w- c:\users\member\appdata\roaming\RegGenie
2011-11-09 21:45:52 -------- d-----w- c:\program files\common files\Knowledge Adventure
2011-11-09 21:45:51 -------- d-----w- c:\programdata\Knowledge Adventure
==================== Find3M ====================
2011-10-19 17:20:01 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-09-30 12:56:32 472808 ----a-w- c:\windows\system32\deployJava1.dll
============= FINISH: 8:42:09.51 ===============
Let me know if you can help,
Thanks for your precious time,


Preferred Solution: Globalroot\Device causing empty device manager? No audio and print?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Globalroot\Device causing empty device manager? No audio and print?

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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I'm wondering if someone could help me.  I went to print something yesterday, and it just didn't do anything.  After looking into it some more, I've noticed that the printer is offline, but it will not allow me to get it back online.  Trying to go into the device manager, nothing comes up at all.  Right clicking on the printer properties shows no ports at all, and I am stuck in that window because it is telling me that I have to select at least one port.  I try to add lpt1, but it says it already exists - but it doesn't show up?
I ran an Anti SuperSpyware scan yesterday, and it came up with some advertising cookies which I deleted.  Today I am running my Malwarebytes AntiSpyware scan.
Anyone know what to do?  Am I infected with something?

A:Cannot Print, Device Manager Empty, No Ports and Cannot Add

I had a very similar problem today. I went to services. http://postimg.org/image/l4xlp0fij/ The description had funny letters not Print Spooler. Once I changed the description it worked. What does your description say for the Print Spooler service?

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Need help,restarted computer and now I have an empty device manager and my speaker are not being detected.I am running XP Pro Sp2.Have tried running anti-virus-spyware. Tried almost everything I could find on the internet. I get error 1075 for Windows Audio.

A:Empty Device Manager, and no Audio

Hi Kyrie and welcome to the forum

Tacke the device manager issue first and then the sound as device manager will show you if there is a sound driver problem.

Make sure that plug & play is turned on

1. Click Start, click Run, type services.msc, and then click OK.
2. Double-click Plug and Play.

If you receive a Configuration Manager message, click OK.

3. In the Startup Type list, click Automatic, and then click OK.
4. Close Services.
5. Reboot

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Guys im stumped and or screwed!

First my audio went so I checked my device manager, ohboy it's EMPTY.
I then check the services well no icon for that now so I use CMD, I can't get the services to DO anything!

Im wiggin out!
FYI: I do not have the Windows XP pro x64 install disk.

A:No audio, empty device manager.

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Hi to all.

On my Dell OptiPlex 755 E6550 2.33, I've had intermittent issues with the headphone socket suddenly stopping working for quite some time,sometimes problem is auto detected and fixed, sometimes I download a driver or three to resolve. This time nothing is helping no matter what drivers I've tried. Have Win 7 Ultimate installed with just on-board sound. No sound or audio shows up in device manager? Are 755's fickle with on-board sound or just too many sound drivers installed? Any ideas please.

A:Dell OptiPlex 755 No Audio Output device and no Sound/Audio in Device Manager

There could be multiple hidden audio devices.
* Press windows key + R* Enter cmd, click OK* Type cd\ [press Enter]* Type set devmgr_show_nonpresent_devices=1 [press Enter]* Type devmgmt.msc [press Enter]* Once the Device Manager opens, open Sound and see if you have multiple grey out items. If yes, delete them, then restart the computer and retest

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I'm trying to fix an hp pavillion dv6704nr laptop running windows vista home premium. It has the little red x on the speaker in the lower right hand corner. The owner said it has been there for some months. I have tried downloading the current audio drivers for the computer but every time I try to install the driver, I get an error that says the device couldn't be found.

The first time i restarted the computer, after the driver installation failed, the audio came back and worked fine, until I had to restart the computer. Now I keep getting the same error and nothing i have found so far online has helped.

There are no yellow triangles in the device manager and the device list isn't showing the category for "sound, video and gaming etc." at all.

Please help. I did a search but the other threads didn't solve this problem for me.
Thanks in advance.

A:No audio device installed error and devices wont show in Device Manager

I see three different audio driver packages at http://h10025.www1.hp.com/ewfrf/wc/softwar...ct=3646926#N661.You need to find the right one to install. If you install one and the system doesn't work properly...please uninstall it before trying the next one.Installing the wrong one won't do anything harmful to your system...it just won't do any good to leave it installed.Louis

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The AUDIO FADE PROBLEM is an issue with this laptop and I am wondering if it is related to the above.
I have upgraded to the latest BIOS and drivers using the Dell Product Support pages.
Every other day I have to reinstall the Realtek Audio Device to get audio from streaming media.
The current Driver Version is from Realtek Semiconductor Corp. Date 12/08/2016 which is what it defaults to upon reinstall.
I suspect that for whatever reason Dell has not yet come up with a fix. Has it something to do with the fact that although I bought the laptop new, it had been upgraded from Windows 8 to 10? (A fact that I only discovered later)

A:Inspiron 13 5368 2-in-1 High Definition Audio Device in Device Manager - no available driver

There are a couple of suggestions about the fading issue in the Recent Issues FAQ, under Inspiron 5368.

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My integrated speakers and audio port do not seem to be working. It happened after I was playing around with bluetooth trying to get that to work. Now only bluetooth is able to connect. 
So far I have tried:
System restore
Deleting and redownloading audio drivers
Adding legacy hardware for Realtek
ePSA test was able to hear the tones
The audio logo has a red X through it and only the bluetooth headphones drivers appear in device manager. Any ideas what might be the issue and how to solve them? 

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I had some trouble last night and today with getting rid of a virus. Now that it is gone, I am having sound problems (maybe related, maybe not). This morning, when I opened iTunes I got a message that there was no audio device detected. After trying several things, I rebooted. Magically, I could play music again. However, a short while later, I again got an error message telling me that there is no audio device found, even though it shows up in Device Manager as working properly. The problem goes away for a short time after I reboot, but returns. It is Realtek AC 97. Why won't my computer keep recognizing it?

(It tried going to Realtek's site to download an update. It has updates for Windows 98, 95, etc., but not for XP. Or at least I couldn't find it.)

A:Solved: Audio device not found; listed in Device Manager

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acidentally uninstalled my speakers in the device manager...how do i reinstall them

A:Audio device - Reinstalling audio after removal from device manager

This is the Chat & Socialize forum :rolleyes:
We cannot supply technical support in this forum
You could select: Audio and Video forum, for your issue

Hi ypamela0912 :wave:

Please read the following:

B00kWyrm said:

You should read how to post a new thread in this Guide.Click to expand...


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I have Windows XP Home Edition w/ Service Pack 2 on a Dell Dimension 2400. No audio devices detected. When I open Device Manager it is completely blank - no devices of any kind are shown. Same with Hardware. I haven't made any recent changes to anything having to do with audio, just a System Restore or two, and I don't know if the problem started before or after that.

Edit: Ok, I got the devices to show up by enabling Plug and Play. None of them have the yellow exclamation mark. Gonna try troubleshooting the audio devices...

Troubleshooting didn't work, updating drivers didn't work, Windows Help and Support was no help.

Please help

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I am having a few problems with my OS (XP) First my network connections went away. When I tried to get them back, I looked in my Device Manager and there is nothing there, even if I turn on the unhide key, still nothing. Any one with any ideas?

A:Device Manager Is Empty

According to http://support.microsoft.com/kb/311504To resolve this behavior, set the startup type for Plug and Play to Automatic. To do so, follow these steps:Click Start, click Run, type services.msc and then click OK.Double-click Plug and Play. (If you receive a Configuration Manager message, click OK. )In the Startup Type list, click Automatic, and then click OK. Close Services.Restart the computer.

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hi when i go into device manager it is empty i dont see anything but the pc runs fine.
i have rebooted and still the same.
any ideas ?

thanks J

A:Device manager empty

Many posts about this the last few days.

Look on the third page of this thread and try the AproposFix. It worked for me and many others who were having empty device managers.


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I'm not sure what the entire problem stems from, but there are a few issues with my Presario S4330NX... I cannot connect to the internet, but... when I hit Ctrl./Alt./Del, it shows that I am receiving 100 mbps from my router... I have pinged the ip address of the tower with my laptop, and it came back 100%. I then started to question the hardware, but... when I go in through my computer to the device manager, there is nothing on the list... How do I re-populate this list, at this point, I have nothing to go on. I have been re-installing drivers via flash memory from my laptop to the tower. I'm running out of options here, and, as well, for some reason, the help files are unavailable.

A:Device Manager Empty

When you reinstall the drivers - do the devices show up in Device Manager?

I'd suggest downloading a free antivirus program (and it's definitions) along with a free anti-spyware program (and it's definitions) and installing them on your system. Then perform a complete scan of the system to ensure that this isn't an infection (it will also be a "double check" on your current protection).

Once assured that the system is clean, there are other steps that can be taken to "refresh" your view in Device Manager.

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I am using windows xp. When I turn on the computer, the toolbar on the bottom is grey. I can use most of my programs, but cannot get online or use system restore. The device manager box is empty. No devices are listed. When I turn off the computer, DDE server window is not responding. Please help!!!!

A:device manager is empty. Please help

read microsoft knowledge base article

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Hey there.
Compaq Evo N600c
old notebook, reformatted with Win XP Pro. No other programs except Office XP Pro, and some ATI drivers.
Well, I'm trying to set up a wireless network with a linksys USB adapter but i can't because my Device Manager is empty. Nothing in the Network Connections either. I tried restoring back to when I installed windows and its updates, but to no avail. I've connected to the net before via ethernet, so I'm not sure if this problem was existing then or not.
Anyone want to take a stab at it?

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All the icons in my Device manager are gone! Any ideas??

A:Device Manager Empty

reply quick, i have also d same problem

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after an incorrect windows xp clean boot.my device manager is empty.pls help

A:device manager empty

have a read here please
& this too if need be

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Trying to install a new video card but the drivers won't install. The instructions say that the old drivers need to be deleted first and to do this in Device manager.... but when I go there the page is completely empty...

What would cause this?

How should I fix?


A:Empty Device Manager?

Please read THIS.

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My computer had a bunch of virii and spyware on it. I ran Symantec Anti Virus and got rid of a few things, mostly Win32.Trojan's, but when I boot into non-safe mode for some reason 1) my graphics card isn't detected (desktop -> properties -> settings says "Default monitor on [blank]"and won't let me change the resolution past 1024) and 2) My device manager is empty when in non-safe mode.

Here's my HJT log, hopefully someone can help.

Logfile of HijackThis v1.99.1
Scan saved at 16:51:43, on 14/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.20935)

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\New\Desktop\spybotsd162.exe
C:\Documents and Settings\Owner.ANONYMOUS\My Documents\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Micros... Read more

A:Device manager empty?!

I should also mention that I've tried the various methods to restore my Device Manager to its former glory, including actions regarding the Plug and Play service and ENUM registry keys.

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Hi, I have tried to access the device manager by way of computer right click manage, when i go to click on device manager the page is blank. I have tried several different suggestions, That i have found on here but none of them work. I have spyware and virus scanned and nothing.The suggestions were turn off restore and restart and then turn back on. didnt help. Another was to download devicemanger registry fix, I backed up my registry and then merge the fix into my registry and then restarted.Didnt help. Another was to download a apropos fix. boot into safe mode and start the fix.Did it Didnt help!i have tried live one care nothing.HHHHHHHHEEEEEEELLLLLLPPPPPPPPP!

A:Device Manager Empty

Hi Patty,I googled the issue and found a Microsoft Knowledgebase article. Take a look at this and see if it helps...KB311504 - it's an old fix, but it is worth a look.

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I have no idea what happened, but when I open device manager there is nothing there. My roadrunner connection also doesn't show in my network connections, just the dial up. Could someone please help

A:device manager empty

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Hello! I know that you guys are probably really busy trying to help everyone and I really appreciate any help that you can give me! Last night I restarted my computer and everything just went nuts! I don't know what happened but when I went to device manager, there was nothing there. I went to Administrative Tools then to Services. EVERYTHING was disabled so I just changed everything to Automatic start and enabled and started everything. Everything is working now but my computer is running really, really, really slow! I have no idea what to do now to get my computer up and running right. I have Windows XP and I connect to the internet with a cable modem through Comcast. My computer usually is really fast and I miss it! If anybody can tell me what to do to get everything running right I would greatly appreciate it! Thanks!

A:Device Manager Empty - Need Help!!!


This is strange. I am thinking malware might have played a part, but why don't you try a system restore to before this happened first. That should fix the Windows issues.

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I went to look at the device manager cause I am having problems with a camera, it was blank! I am a little confused. Anyway, anyone know how to fix a blank Device manager? PNP is started in services....

A:Device Manager Empty

Do a repair install would be my suggestion....

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When I look at my Hardware > Device Manager, the screen is empty.
However my external modem , printer , etc is working but the device manager is completely blank.
I think the problem started when I installed software to link my GSM to the PC with a USB cable.

thanks for your help.


A:Device Manager empty

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I saw a thread on this in December of last year, and have tried all the things listed in that thread, but I still have nothing in my Device Manager. Running XP Pro, SP1. Noticed it yesterday when I got a USB error. I had the choice of hitting "Reset" or "Close". When I hit Reset my USB ports went dead, and they're still dead. Went to Device Manager - blank. I'm running Avira Antivir PE, Sypbot, and Ad-Aware. I tried aproposfix.exe, and looked for Security Update For Windows XP (KB905749) - wasn't there. I removed all hotfixes that had a number above 900k for good measure. I'm pasting my hjt scan log below.

Any ideas?

Logfile of HijackThis v1.99.1
Scan saved at 6:53:22 PM, on 8/18/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Kerio\Personal Firewall 4\kpf4ss.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program F... Read more

A:Empty Device Manager

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Windows XP Pro SP2

I hope this is the right forum, but could anyone tell me why my Device Manager is empty? Now that I look, My Network Connections is empty too. What can cause this? Is it viral? I run SPS&D on a regular schedule and I've been using Norton SystemWorks 2004 for my AV/Utility purposes.

Any help appreciated. Thanks!


A:Device Manager empty?!?!?!

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My Dell XPS M1530 Vista SP2 all of sudden had the icon for volume/sound disabled. When I did some investigating;
- The machine seems to be working fine but it appear to be very slow, backing up my machine took for ever, sometimes it see my external disk and other times it didn't
- I received a message stating that I need to check windows latest update and I tried to install an important SP2 but it failed
- Device Manager is showing no device, it's looks completely empty
- called Dell support, they were unable to figure it out, even though I have 3 year warranty they are saying they will have to charge me for s/w support, which was never a problem before.
- I tried to do restore but it states there is no restore points
- I tried to see if I could start the Plug & Play but it gives error
- I tried to install the Audio driver from the Dell Disk and that gives errors

I really need some help!

A:Device Manager Empty

The first thing I would do is to make sure that the problem is not bigger than it appears to be. Run an antivirus scan and download and run malwarebytes.

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i am trying to fix a computer for someone. it does not connect to the internet, and when i open the device manager it is blank. there is nothing listed there at all. the cd rom drive works perfectly, but when i plug in a usb flash drive the pc does not detect it. the light on the flash drive turns on, but when i go into my computer it does not show up. i also tried plugging in a usb mouse. it also does not work. is this a sign of a virus or something else? right now i installed antivirus and running a scan to see if anything comes up. how should i fix this problem?

A:Device Manager is empty

This issue seems to be related to missing permissions in the registry.

You must use regedt32.exe in Windows 2000/XP AND be logged on as the local administrator to perform this task:

1. Go to Start, Run, and enter regedt32 and select OK
2. Maximize the HKEY_LOCAL_MACHINE window.
3. Scroll down to SYSTEM\CurrentControlSet\Enum
4. With Enum selected click the Security option from the Top of the screen then the Permissions menu.

Note: At this point you will probably notice there are no permissions on this key.

5. Click Add
6. Add the group Everyone and the user SYSTEM
7. Select Everyone and check only the Read box
8. Select SYSTEM and check Full Control
9. Click the Advanced button at the bottom of the window.
10. On the Advanced window check Reset permissions on all child objects
11. Click OK
12. On the warning window click Yes
13. Close REGEDT32

Re-boot the system if necessary and then check the device manager to see if everything is showing now.

If not, then Click start, select run, type services.msc in the run box, hit your enter key.

Look in the list of services for Plug and Play. If plug and play is turned off, device manager won't list any devices and of course, most of your devices like a printer connected to USB wont work.

If it is turned off, right click it and select start

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My "Device Manager" box is empty!
Peripherals still seem to be working to a point
Would really appreciate some help with this.
Many thanks.

A:Device Manager box empty!

No Items Appear in the Device Manager List When You Open It

Use that first.

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My first time on this forum, I am hoping for help, I have recently been on an other forum trying to get help, but i feel like I am waiting for a bus that never comes, it seems that the admin staff that was helping a US guy would only answer my posts a 4am, and I would have to wait for replies the next day a 4am, I am posting from Denmark, but I am Irish, my problem is
no device manager, slow when trying to access the net, My computer takes ages to open, my internet connection window is empty of connections, but I do have a connection, this problem started a week ago when my son connected his nokia mobile via usb with nokia pc suit, we have done this numerous times without problems, this time i noticed first that my online connection on my startbar was gone, thats when i started to investigate,and found other problems as I described above, all mt HJR are good all spyware
scans good, ran panda and rootkit revealer everything seems fine all services are started on auto, plug and play etc. registry enum set on full permission.
but I do seem to have about 4 CurrentControlSet/Enum all set on full permission, Ran backlight beta found 2 suspicions SFCDWWIN.EXE, and
imambios.sys, the previous forum did'nt get back to me about those, so I have not changed them, would someone please give me something new all options have been tried, this is doing my head in, I hate the words paste HijackThis I must of sent about 10 along with other scan reports HELP

A:device manager empty +++

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I am running windows xp w/sp3. A few days ago my sound stopped working, went into my device manager which came up empty. I checked my services and my PnP is enabled, I am now booted on in safemode but my device manager is still empty. I have read a few old threads here with the same problem but didnt see anyone get it fixed. I have tried a few of the things that were recommended but nothing fixed it. Any help is greatly appreciated!

A:Device manager empty

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My device manager is empty (I mean totally blank). Also, sound and internet do not work. Can I do something? I'll probably reinstall windows tomorow. I don't want to, but I don't know what else to do. Thanks. I know its a not virus or malware problem. My hjt log is clean.

A:Empty device manager

Hi cout12

Have you tried using System Restore yet? You'd restore to a date when the Internet, sound, and device manager were working.

It sounds like problematic entries in your Registry. Even if you no longer have any malware present, if you've had to clean any in the past, this may have left damaged entries.

If System Restore isn't an option for you (no restore points go back far enough, for example), try a Registry Cleaner like CCleaner (cnet's download.com has it). Then, if Device manager, sound, and Internet aren't back - you can try removing the kelley's corner fix for Device Manager http://www.kellys-korner-xp.com/regs...gerrestore.reg [that file is from this webpage http://www.kellys-korner-xp.com/xp_tweaks.htm]. If Device manager then works, remove/reinstall your sound devices from Device Manager. Then try the same for your ethernet device (if your Internet is broadband), followed by a repair install of IE.

If none of this helps, is it a Re-install of Windows XP or a "Recovery Disk" you are considering? If it's a "Recovery Disk" - be sure to follow your vendor's instructions exactly (and unplug from networks, printers, cameras, scanners, memory-card readers, joysticks, etc. - until you're done). If it's a "Reinstallation", have a look at a few guides first, it can help you avoid losing your data unnecessarily http://forum.pcmech.com/showthread.php?t=151522 http://www.michaelstevenstech.com/XPrepairinstall.htm
... Read more

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On occasion my computer crashes and I get the BSOD. I get a message which says that the Blue screeen error is caused by a device or driver. I go to the Device Manager and it is empty. To reactivate the Device Manager I have enabled Plug and Play, enabled Window Services, edited the Registry permisson so that it shows Systems and Everyone, downloaded and applied Microsoft's fix KB953979I since I have Service Pack 3 and finally I disconnected all peripherals excluding the screen, mouse and keyboard from the CPU to see if that would work. My Device Manager is still empty. I regularly scan my computer with AVG 8.5 and Ad-aware. I started getting these errors very infrequently about a year ago after installing several programs including Google Earth and Virtual Earth. Now the crashes are much more frequent. Appreciate any advise you can give about what to do now.

A:Device Manager is empty

When you get the BSOD what code is displayed? This sometimes will give you a clue to what's happening.

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i've been trying to install this new USB 2.0 card on my computer. the driver CD has soooooo many drivers for different chipsets. i found out what my chipset is and opened the right folder, but there's no driver for windows xp sp2, only sp1. im getting frustrated then i see this readme file on installing it on xp.

ok, so it says open up the device manager. i do and......... its empty! ok, not completely empty, there is one icon, my computer. and thats it. i dont know whats wrong. ive opened up the device manager before and it was fully populated.

oh, AND there is not plus sign on the left of my computer icon to open it and display whats there.

whats happening? how do i fix this? coz these USB 2.0 ports are driving me half crazy!

A:my device manager is empty!

This issue seems to be related to missing permissions in the registry.

You must use regedt32.exe in Windows 2000/XP AND be logged on as the local administrator to perform this task:

1. Go to Start, Run, and enter regedt32 and select OK
2. Maximize the HKEY_LOCAL_MACHINE window.
3. Scroll down to SYSTEM\CurrentControlSet\Enum
4. With Enum selected click the Security option from the Top of the screen then the Permissions menu.

Note: At this point you will probably notice there are no permissions on this key.

5. Click Add
6. Add the group Everyone and the user SYSTEM
7. Select Everyone and check only the Read box
8. Select SYSTEM and check Full Control
9. Click the Advanced button at the bottom of the window.
10. On the Advanced window check Reset permissions on all child objects
11. Click OK
12. On the warning window click Yes
13. Close REGEDT32

Re-boot the system if necessary and then check the device manager to see if everything is showing now.

If not, then Click start, select run, type services.msc in the run box, hit your enter key.

Look in the list of services for Plug and Play. If plug and play is turned off, device manager won't list any devices and of course, most of your devices like a printer connected to USB wont work.

If it is turned off, right click it and select start.


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This could be a problem. haha =) Any tips? Thanks.

A:Device manager list empty?

try Start > Run > msconfig - under services tab click Enable all services and click apply and close & restart computer

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I run 2000 Prof,so,
settings-control panel- systems-systems properties-hardware-device manager.
So when I click on the device manager tab, the window is empty.
Please help !!


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I fixed a svchost.exe error and stopped the mouse from becoming an hourglass when it touches the Start/TaskBar/Systray, by using MSConfig, and Safe Mode in an Acer Aspire 3000 laptop. However, now the USB ports are inactive, and I cannot diagnose them because both accounts show Device Manager as an empty page.

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Ok i have been googling this for a while and have not come up with any answers.
Last night i went in to check something in the device manager only to find that it was empty. Now knowing I do actually have devices and such I thought this strange.
Has anyone come across this.

A:[SOLVED] Device manager empty

it's ok, all is well. I had been playing around with services and had one or 2 back in manual

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Device Manager Blank

Sony Vaio VGN-NW120J (4GB, 2.1 GHz, Intel Core2 Duo T6500)
Windows Vista Home Premium 64 bit, Service Pack 2
When I open Device Manager no devices are shown. No error message is given.

I am using a Sony Vaio laptop running Vista Home Premium 64 bit updated to SP2 (system is updated to most recent config.)

Plug and play is set to automatic and is started. Enum permissions in Registry are correct.

Device Manager View is set to 'Devices by type'.
Device Manager Blank. Box appears with icon and title in upper left corner, pull down menus and tool bar buttons, but main body of the box/window is blank.

I do not know what to try next. Any help is appreciated. Thanks.

A:Device Manager Blank or Empty

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I'm experiencing some weird behaviour.

Running Windows XP. Last weekend, I tried to hook up an old Logitech webcam that had been lying in a drawer. Somehow, installing it just froze up my computer and I simply couldn't get the installation to work. The webcam light came on when it was plugged in a USB port, but I couldn't get my computer to recognise it.

Anyway, gave up on that.

However, have just noticed that my printer is now not working. It hooks up through a USB port, too. Have tried uninstalling and reinstalling software and drivers, but still no joy. Tried the Windows utility to install new hardware and it couldn't find a connected printer. (Incidentally, I'm using a different port for the printer than the one I treid for the webcam).

Decided to look in Device Manager to see if that gave me a clue, but was surprised to find it completely empty. No devices recognised at all.

I'm getting a little worried now and frustrated that I can't hook up printer.

Can you help, please?



A:[SOLVED] Device Manager empty

Look at this link re PNP devices. This applies to XP and just noticed your running Win98?

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A freind of mine has a PC that I am working on repairing. When he first gave it to me it had a virus Spyware 2010 I beleive. I remember being able to remove it using some software tools on my USB drive. And afterwards I remember seeing it work and hit the internet.

After I gave it back he told me the internet wasn't working I just checked it out and its having issues with Device Manager. I never worked on a custom machine so im not sure what is going on but heres a description:

When you boot up it seems all the hardware it picks up the USB ports and the CD-Rom for example. But when you get to Windows the Device Manager is empty the USB ports no longer work except one. And there is no network card.

I figured I could go to the add new hardware option and search for it but that produces no result. You can click it but its not seeing it.

From there I tried doing a Windows Repair but Windows didnt see the installation of Windows and it prompted me to just install it on the partition.

My current idea is to take the hard drive toss it in another PC and try a repair through those means but I was curious if anyone had any other ideas?

A:Empty Device Manager (Custom PC)

Check out the link below.

No Items Appear in the Device Manager List When You Open It



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Please, please, please can somebody help?

After trying to install a new printer, discovering that my USB ports won't detect anything, My Computer and IE suddenly taking ages to start, everything hanging everywhere, I find that my Device Manager window is completely empty!!!!!!

PnUP is activated.

Can anyone help????

I've tried:

is PunP working?
Tried Apropos fix
Tried correcting registry entries in ENUM permissions

Nothing works.

Also system was hanging on startups and shutdowns, sometimes needing the big switch to get out of it. Now you can click on IE or My Computer or Control Panel and it takes ages for them to load. Usually I find myself with about five instances of each all loading at once.

Frequently web links wont work. The only thing I can do is avoid a left click - use right clicks to save shortcut and then paste it into address bar.

Please can somebody help. My kingdom for a horse!

Thx Thx Thx in advance

A:Device Manager EMPTY??!! USB ports u/s??

Does nobody have any ideas on this???? Please....................

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Hi all,

Tried to install drivers for my phone but computer failed to install so I checked out device manager and noticed it is completely empty.

Trawling through the web I found many forums giving the same two answers. Check Plug n Play is started and automatic which is fine for me.

The other one was this;

1. Go to "Start", "Run", and enter "regedt32"
2. Maximize the "HKEY_LOCAL_MACHINE" window.
3. Scroll down to "SYSTEM\CurrentControlSet\Enum"
4. With "Enum" selected click the "Security", "Permissions" menu.

Note: At this point you will probably notice there are no permissions on this key.

5. Click "Add".
6. Add the group "Everyone" and the user "SYSTEM".
7. Select "Everyone" and check "Read" ONLY!
8. Select "SYSTEM" and check "Full Control".
9. Click the "Advanced" button at the bottom of the window.
10. On the Advanced window check "Reset permissions on all child objects..."
11. Click "OK"
12. On the warning window click "Yes"
13. Close REGEDT32

Following this instruction however the groups and permissions were fine, and there was a third group named OWNERS RIGHTS which is not mentioned in the solution and when trying to "Reset permissions on all child objects..." it did not let me despite being on a hidden(?) administrator account.

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A:Device Manager Completely Empty

There may be a system file that has become corrupt. Trying SFC /Scannow may help. See the following link;

SFC /SCANNOW Command - System File Checker

If the above fails to help, go to the following link and read Post #22 by Jenae;



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I have Dell comp with Windows XP. It won't do anything, no internet, doesn't recognize flash drives, the device manager is completely empty. Can someone please give me an idea of where to even begin with this problem?

Thank you,

A:device manager is empty! help! where do i begin?

Hi, Melissa. Let's try to get this straightened out.Is your Plug and Play service turned off (disabled)?1. Click Start, click Run, type services.msc, and then click OK. 2. Double-click Plug and Play. (Do not start UNIVERSAL PLUG AND PLAY service. Just the PLUG AND PLAY service).If you receive a Configuration Manager message, click OK.3. In the Startup Type list, click Automatic, and then click OK. 4. Close Services.5. RebootIf that doesn't help, try clicking START - RUN and typing "sfc /scannow" (do not type the quotes and there is a space between sfc and /).If that helps, post back with what other issues you may be having, plus a little detail about the specs of this computer. What type of Dell? What version and service pack of XP, amount of ram, etc. Could be useful if this problem is persistent.

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