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Lenovo Flex 3 14'' Touchscreen Not Working?

Q: Lenovo Flex 3 14'' Touchscreen Not Working?

I've had this computer for a couple months now and recently, my touchscreen has been on and off--sometimes it works, sometimes it doesn't-- and I have no idea why. The touchscreen function just randomly stops working. I've tried searching for solutions, but to none avail. Has anyone else experienced this problem? Does anyone have a solution?

RELEVANCY SCORE 200
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A: Lenovo Flex 3 14'' Touchscreen Not Working?

Hi Gvee,

Welcome to Lenovo Community!

We are sorry to hear that touchscreen is not working in your Lenovo Flex 3.

Please do confirm which operating system is running on your laptop.

Best Regards,
Poojitha.
-------------------------------------------------------------------------------------------------------------------
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RELEVANCY SCORE 98

Hi everyone, The touchscreen of my idepad flex 14 stopped to work suddenly. I have upgraded to Windows 10 recently and  didn't have any problem but now the defect came up. I have checked the device manager and the HID compliant touch screen driver is there (Version from 2006) and seems to be ok. I have tried to upgrade the driver but Windows says that is the latest version. Is there a driver from Lenovo for the touchscreen device? I really would appreciate any help. Thanks,Mike   

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RELEVANCY SCORE 98

Installed Windows 10 on it, and it didn't fix it, reset to Windows 8, no fix, upgraded to 8.1 and still no fix, all updates and drivers installed, tried the device manager thing, yet still no touchscreen response. It doesn't even show up in device manager. Also, now the display, doesn't cover the whole screen, there are black bars all around the edges. 

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RELEVANCY SCORE 98

The touchscreen on my ideapad flex 14 laptop is not working. I've tried uninstalling the driver in device manager and then restarting my computer. I've also checked that all drivers are up to date. I'm on wondows 10 and I think it has worked since the upgrade (though I'm not 100% sure). Any ideas?

A:Lenovo Ideapad flex 14 touchscreen not working

Welcome to the Forums Bevvy! 
 
Press Windows+X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that ?Star? button below to award a Kudo if I helped.If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 83.2

Recently my touchscreen of my laptop stoped working. I reset the laptop and everything, looked for solutions online, but I cant find any solution. Sometimes it worked again out of nowhere. But i prefer that it works all the time. So if anybody has a solution? Thank you in advance!

A:touchscreen Lenovo ideapad flex 14

Same problem here. The touch screen suddenly stopped working this evening. Reinstalled chipset but to no avail.

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RELEVANCY SCORE 82.4

Hi, since a few weeks i had an issue with my Flex 140D Notebook - the touchscreen doesn't work. What i've done was to uninstall the 3 USB-Devices below the HID-Section and the Touchscreen itself and rebooted the System. I did also an "Reset", see the link below, for the Mainboard but it doesn't fix the problem. Can someone give me a hint ? OS: Win 8.1 Pro Regards Mike http://answers.microsoft.com/en-us/windows/forum/windows_8-tms/touchscreen-not-working-windows-8-len...

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RELEVANCY SCORE 77.6

very frustrating issue just started very recently - have a refurb flex 2-15 laptop that is two years oldafter booting up i can login only with main keyboard, 10 digit numeric does not work at all, num l˘ck is ltafter logging in, i have no access to the keyboard whatsoever. i have run diag, virus scan, lenovo ˙pdates and ?indows (8.1) updates.i am thinking its a driver issue, but maybe not. what could it possibly be?hopeful that someone has had this issue and resolved it. thanks,looking forward to a solutiondavid

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RELEVANCY SCORE 76.8

I  have an Ideapad Flex 15.
 
Since I upgraded yesterday to Windows 10, I have lost the touchscreen ability I had up to that point on Windows 8.1. On search for pen and touch, I was given this message on a system information page: "No pen or touch input is available for this display." I have looked in device manager under Human Interface Devices. Expanding the view to show hidden devices, I see "HID compliant touch screen." When I click to get device status, this is the message:
 
"Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
 
How do I do that? I note a similar problem in Windows 8.1 on this posting:
 
http://answers.microsoft.com/en-us/windows/forum/windows8_1-hardware/touchscreen-not-working/c48cda2...
 
Does anyone have any idea how to reconnect the hardware device -- or at least to solve this problem? Thanks!
 
 
Mod's Edit: Added model to Subject line for clarity










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A:Ideapad (Flex 15) touchscreen not working on upgra...

I solved the problem here for my sister's Flex 14.Press Windows+X and open Device Manager, go to Mouse and uninstall USB touchscreen.Solved the problem here...

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RELEVANCY SCORE 76.8

The Touchscreen of my Flex14 Notebook is not working.I tried all hints like deinstalling the HID Interface Device Drivers.I also took out the battery.After all I went back to factory setting. - touchscreen / tabletPC still not working.I reinstalled Win 8.1 and made upgrade to Win 10 - touchscreen still dead.How can I test if touchscreen hardware is functional.Any suggestions or help would be much appreciated. Best regards Siegfried

A:IdeaPad Flex 14 Touchscreen not working after upgr...

Welcome to the Forums Invertore! 
 
Press Windows+X.
- Select Device Manager.
- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.
- Restart your computer.
- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.
 
Let us know how you get on.
Regards,
Shashi
 
Tap that ?Star? button below to award a Kudo if I helped. If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 70

the Airplane button on the keyboard has not been working since update to windows 10 and the energy manager software which came in win 8.1 version 1.5.0.20 is unable to gauge reset ( calibrate the battery). i recently noticed lenovo released energy manager and airplane mode fix for other laptops http://support.lenovo.com/in/en/downloads/ds103640 like flex 3, should i install this update will this solve the problem. Battery is in dire need of calibration. 

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RELEVANCY SCORE 68.8

Hi all. So 2 days ago I was using the laptop for some course work, I then went asleep for maybe 2 hours and when I woke up I was unable to use the touchpad or kyboard. Now I had this issue before but it seemed to fix itself after a day or two. So far I have reset the computer while keeping all my own files, updated, deleted, reinstalled the drivers multiple times, removed the keypad to ensure the ribbon wasn't loose etc etc. I have since been able to get the touchpad to work by messing with the drivers but the keyboard remains the same. I oticed I am able to use it when either the laptop is held at an angle or if the screen if opened up almost flat. I'm guessing this is a driver issue but I can't for the life of me figure out how to resolve this. The laptop is a few years old so no warranty. I've done a lot of reading online about this issue and it seems many people have had the same problem but no posts gave me any real solution. Any help is very much appreciated. I relly don't know what to do now. 

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RELEVANCY SCORE 68

Dear experts,My keyboard has completely stopped working and cannot activate it with any Fn key... what should I do? how can I fix this please? Greatly appreciate your urgent help!

A:Lenovo Flex 2-14 keyboard not working / URGENT HELP PLEASE

Hi,
I do have this symbol on my space bar, but still my keyboard is not working and cannot activate it. Can you please help me with a solution? Thanks.
 
Mod's Edit: Merged this post with existing thread on keyboard issue.
 

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RELEVANCY SCORE 68

My sound on my Lenovo Flex-2 15 has not been working at all lately, despite the fact that I have downloaded both sound drivers. I have Windows 10, which I installed shortly after getting my laptopn refurbished in September 2015. (It came with 8.1.) Please let me know of any solutions that you have found to work. Thanks,Jeff

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RELEVANCY SCORE 67.2

the lights just randomly turn on (i tried pressing Fn + space and from the lenovo settings) like one day off and then suddenly they turn on. but then when i turn them off again or flip the computer 360 degress they just remain off (can't turn them on)help please

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RELEVANCY SCORE 66.8

Just today, the touchscreen on my Yoga Plus stopped working. I have tried everything, including reinstalling drivers, but I just get the message "driver is not intended for this platform." Can anyone help? I love this PC, it's great, I am just really disappointed Lenovo support doesn't seem to do what it promises. Thanks very much!

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RELEVANCY SCORE 66.8

Recently the touchscreen on my Lenovo Yoga 3 Pro stopped working. It is running Windows 10 and the most recent update it received was KB890830. I am getting an error code 10 for the I2C HID device ("A request for the HID descriptor failed"), but when I try to update it, I get a message saying it is already up to date. Disabling and re-enabling hasn't worked and I cannot find the driver on the lenovo website to do a fresh install. Any suggestions to solve this problem would be greatly appreciated.

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RELEVANCY SCORE 66

respected all,lenovo companion not working properly after upgrade to Windows 10 v 1703 (creator update)its shows errror even after update of system interface foundation driver Modle no: flex 3 1580 type 80R4system interfae foundation driver v 1.0.76.0lenovo companion v 3.72.1.0Windows 10 - 1703  requsted to all please informe me if any has fix for above issue.i had attached screen shot for above reported problem too. thank     

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RELEVANCY SCORE 62

Hi. Touchscreen just stopped last week. No idea what caused it. Have tried some of the solutions suggested such as disabling and re-enabling "HID compliant touchscreen" in device manager but no success. running windows 10.Any ideas gratefully appreciated?

A:Touchscreen stopped on ideapad flex 15

Hi there, Trevorb?
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
You could use the System Restore feature to get your computer back the time when it worked.
 
Update us how it goes.
 
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 62

I've had my Lenovo ideapad Flex 15 for just over a year now, so I guess this is the time at which things start going kerplooey. Today my touchscreen started going haywire, clicking rapidly and repeatedly in one random spot in the top left corner of my screen, so fast I couldn't use my touchpad to get the cursor away from the spot. After closing and reopening the computer, the problem stopped momentarily but then came back. I rebooted and when Windows restarted I received a pop up that "Windows Mouse and Keyboard Center has stopped working." The problem returned shortly after, and now my touchscreen has stopped working altogether. Can anyone help me?

A:Ideapad Flex 15 touchscreen woes

Update: The problem is now intermittently returning. If I close my laptop and reopen it, it seems to disable the touchscreen for a period of time so that I'm able to actually use my computer for a bit before it starts feverishly attacking that one area of the screen. All instructions I've found online to disable the touchscreen haven't worked... I'd love to have it functioning again though. Help? 

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RELEVANCY SCORE 62

Hello! I'm experiencing a somewhat common-sounding problem with my touch screen.  It's not listing under Pen and Touch on the System Information page of Control Panel, but I can locate it in Device Manager under Mice and Other Pointing Devices>USB Touchscreen Controller(A111).  I can use it like a mouse but it doesn't work like a touch screen.  I'm not quite savvy enough to uninstall the drivers in Device Manager and hope for the best - I feel like I'm going to wreck something by accident.  Any advice?












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A:Touchscreen issues on Flex 15, showing "No Pen or ...

Ditto. On the other thread for this problem, uninstalling did not help one person, so it looks like we'll have to wait for a fix, but I'm not super-saavy either, so maybe one already exists?

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RELEVANCY SCORE 61.6

I am currently using a Lenovo Flex 3 1470 and the keyboard for it stopped working and now I can't type any numbers or activate any function keys. I have spilled tea on my laptop and got it wet in the past so I am now looking to get my keyboard replaced.  I have managed to find some Flex 2 14 inch US keyboards on eBay for less than $20 that look exactly the same as the one on my laptop, but I can't be certain unless someone confirms.  Are the 2 keyboards the same? 

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RELEVANCY SCORE 61.2

Issue just started this morning. There is small mouse cursor inside a shadowy box that remains on the screen. I can use the mouse but it will dissappear and is slow. I saw a solution for another lenovo laptop running Windows 8 but nothing for a Flex 2 running Windows 10.
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 58

Hey guys, first time here and I just want to inform you that I'm not a genius so please talk like you're talking to a 9years old kid..

So my problem is as the title says.. Well it started when I opened my laptop from sleep mode then it was hanging up and then it suddenly turned blue with sad face.. I didn't read the problem clearly but i remember it saying a problem about "kernel_????_????"..

I tried to hard reset my laptop cause it was taking so much time then it ended up stuck on the logo... Now I'm the one with the blue sad face...



Hope you guys can help me as soon as possible., thanks in advance..

A:lenovo flex 15 is stuck on lenovo logo

Right, you mentioned it turned blue with a sad face, that is a Blue Screen of Death (or proper term is Kernel bugcheck) which indicates something has gone wrong.
In order to help we'll need the .dmp files.
Follow these instructions:

http://www.techsupportforum.com/foru...ta-452654.html

Post back the correct files in your next reply, do note that it would be helpful if you uploaded them in another reply and not edit your first post as I won't get a notification via email you've edited the post.
It just helps me get back to you easier.

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RELEVANCY SCORE 54

Hi guys first post ever making and i am going to ask you guys if there is anyways i can add more ram to my flex  3 model 80ly i bought a 4 gb hoping to make a total of 6gb ram but cant figure out where it is 

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RELEVANCY SCORE 54

Hi,I have a lenovo flex 2-15(model name 20405) but my motherboard (PN: 5b20g36374) is fried. Is a motherboard PN:5B20G36277 compatible to my system?Thanks

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RELEVANCY SCORE 54

Problem: Press power button, turns on and no display. Press power button to turn off then press to turn on, doesn't turn on but power button light is flashing. Plug in the charger and turn the Flex 10 off and on again, still not on. Tapping the keyboard, touchpad hoping something happens, no. Give it a couple more seconds then it turns on. Lenovo loading sign comes up then goes to blue screen saying "collecting data because there was an error then will restart for you", restarts. "There was an error with loading Windows. Given two options; option 1: Choose a recovery setting or option 2: restart". Both options have been clicked before and nothing has happened. This time tried choosing option 1 again and the screen starts flickering and Flex 10 turns off. Flex 10 has been opened from the back to check if memory, HDD and all else is correctly in place.  Any solutions? Could the battery be the problem?Is it worth replacing it altogether? Thanks,Scott

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RELEVANCY SCORE 54

Hi All, my laptop was accidently fell down and the right side panel of the screen is broken. To make it precise - the display panel edge right side is broken. Can this be fixed. Also from the day it has fell down when I restart or start the laptop post shut down it takes almost 10 mins to login. Pls someone help me how to fix this.

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RELEVANCY SCORE 53.6

I am looking at buying a Lenovo Flex 14 at a reasonable price but Im struggling to find if I have options that I want for HD.
I was going to go with a 1TB Hybrid drive but Im hearing bad reviews on them. The SSD that comes with it isnt near enough storage for me.
Then I thought, I could keep the SSD for the OS if I could install and additional HD for storage.
Can anyone tel me if there is a slot for an additional drive either as M.2, NGFF, mSATA or with an expansion using the optical drive slot?
Lenovo isnt very forthcoming with information on this that I can find.
 

A:Lenovo Flex 14 additional HD

According to the reviews I have read there are different versions of the flex 14. Some come with a 128Gb SSD, others come with a 500gb HDD. Also in the different version there are different CPUs. None of the reviews mention an optical drive and from the appearance of the case I see no ports that you could install one. Judging by the size of the case it doesn't appear to have a slot for a second hard drive.
 

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RELEVANCY SCORE 53.6

hello I bought this laptop at christmas and I start loosing the rubber when you close your laptop screen.http://postimg.org/image/iutvlhtz1/I have trouble finding on the website how to get replacement . thanks 

A:lenovo flex 2 15 rubber

Dear Imanu
 
Welcome in lenovo commuinty
 
Kindly refer your machine to the place of purchase 
 
Thanks
Alaa





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 53.6

I am thinking about purchasing the following and wonder if someone would tell me what they think about it or if they already own one and how they like it:

Lenovo - Flex 4 1470 2-in-1 14" Touch-Screen Laptop - Intel Pentium - 4GB Memory - 500GB Hard Drive Weighs 3.86 lbs. and measures 0.8" thin

http://www.bestbuy.com/site/lenovo-...D=1&siteID=je6NUbpObpQ-X_jbAmd8IenR6wnXAaenjQ
 

A:Lenovo - Flex 4 1470

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RELEVANCY SCORE 53.6

Need Some help to try understand what really went wrong. My Girl Friend was using the laptop good, This is just some months old. She left it on over night, the next day it had issues then when we finally got it to power on it would not start properly. It goes in to bios to ask to select the hard drive to start. All it does it come back to that same screen even if you try to boot from a USB drive it would come back to the screen to select boot option. Has any face such similar problem and wish to guide me to help rectify please. Or anyone with advice for such issue, will appreciate your tips.

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RELEVANCY SCORE 53.6

I need Windows 8
I need a really small laptop
I need fast booting
I need to have 20+ Chrome tabs open + a few more on Firefox

I was thinking of getting the LENOVO Flex 10
Seems really cheap. Has a touch screen

Good idea? Bad idea?

Thanks
OM
 

A:LENOVO Flex 10 + SSD - how fast?

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RELEVANCY SCORE 53.6

Bought my Flex 4 several months ago and every so often IO get a little pop-up at bottom right of screen saying something like "Lenovo Credential Needed."Just what is this and what do I have to do? I don't want to click on it and then find out I did something I should not have done or have signed-up for something I didn't want, etc.Can someone enlighten me?

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RELEVANCY SCORE 53.6

Hello. Thank you for taking the time to read this.I got a Lenovo Flex 2 15 a while ago. Over these three months I've tried to find information wether this laptop supports a stylus to draw with to begin with, and which models would those be.After searching in forums, sent pms to Lenovo support via Facebook and being utterly ignored, contacting support of styluses makers (Adonit for example) I always get the same copy pasted get X stylus for Ipad and X for *other lenovo models, like Yoga700, etc* which do not seem to list my model among them. Perhaps it is because of the year or because Lenovo Flex 2 is not being made anymore, which I noticed after getting it, sadly. So I ask once again... perhaps this time someone will know! Does the Lenovo Flex 2 15 support Wacom or any other brand styluses to draw on the screen with? If so, which is the model I should go for? Thank you again for any answer that you could provide.













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A:Stylus for Lenovo Flex 2 15

It doesn't support Wacom digitizers, but you can get a capacitive stylus and that'll work.
Here's a good one: https://www.amazon.com/dp/B01AUVS3HU/?tag=thewire06-20&linkCode=xm2&ascsubtag=WC20560

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RELEVANCY SCORE 53.6

Hi everyone! May I check if Lenovo Flex 2-14 (Model: 20404, Core i7 4510U) support 2TB 2.5" Seagate Firecuda HDD? The z-height is just 7mm so it should fit perfectly. Just that I am not sure if the particular size and model are supported or not. Hope to hear from you guys soon, thanks in advance.

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RELEVANCY SCORE 53.6

Does the Lenovo Flex 4 15" have a removable battery?

A:Lenovo Flex 4 15" Battery

Hi Forrest_Canton , 
 
Welcome to the Community Forums. 
 
Based on the hardware manual page 36 , battery is internal and is considered FRU (field replaceable unit). Removing it would require opening the base cover. 
 
?
 
Hope this help answer your query.
 
Regards

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RELEVANCY SCORE 53.6

Not sure whats going on with the website, I entered in my serial number to make sure I was getting the specific drivers.  But nearly all the pieces of hardware have two different drivers. I havent had to download any yet so far since I havent done too much.  But, when it came down to video card drivers it listed Nvidia drivers and when I tried to install it it said that the compatible hardware was not found. Shouldnt there be only one driver? I mean.. maybe multiple versions, but they are listed completely different so I would believe they are different drivers completely. 

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RELEVANCY SCORE 53.6

Hi Sir i have problem about Fn key on the Lenovo Flex 14it can't press F1-F12 directly because it must press the Fn+ these key.do you have the way for solve this problem? Best Reagard











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A:Lenovo Flex 14 Fn key problem

hi synes55
 
Welcome to Lenovo Community Forums!
 
When you press the Power to turn it on start hitting the Fn+F2 and F2 only simultaneously.
It should get you to a bios settings
   Go to the Configuration tab and look for the "Hotkey Mode" option Toggle that to Disable the hit F10 or Fn+F10 to save and Exit
 
It should switch the use of F keys to legacy
 
Hope this helps
Cheers!
 
 




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RELEVANCY SCORE 53.6

I am looking to get a decent stylus so I can take better notes using my Flex 4, but I have found that none of the active stylus on Amazon say that they work specifically for the Flex 4. I contacted support through web chat earlier and they informed me that if it says Lenovo Yoga 900, it should work. If it's marked for the Yoga 900s, would it still work? Does anyone happen to have a suggestion for a stylus that will be primarily used for taking notes and writing in general?

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RELEVANCY SCORE 53.6

Hi ,I try to have linux in flex 2, I use UBUNTU 16.04 and i high fan speed and high temperature ,is there any body use linux in Flex 2 and satisfied with the performance of linux distro?plz help me

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RELEVANCY SCORE 53.6

My Lenovo Flex won't respond at all when I try to wake it up from sleep mode. I've tried to unplug it and hold the power button down for 30 seconds, but the light just keeps flashing. It's been unplugged all day, so to help battery should be really low, but it's not turning off. Any ideas or suggestions on what to do? I go back to classes soon and I need it for my classes, so I really need it up and running asap.

A:Lenovo Flex Won't Wake Up

This seems to be a widespread issue with Lenovo laptops for a very long time, but there appears to be very little effort being taken by Lenovo support to provide its customers with the solution, or a document with the steps to resolve the issue. Holding the power button down for 30 seconds should (on nearly all laptops and desktop computers) forces a hard power off, but apparently that does not work on Lenovo Laptops when they gets stuck in this state. From what I can gather from various forums on the Internet, the only way to get the system booting again, sort of waiting until the battery dies, is to remove the rear cover, and unplug the battery, wait a minute or so, and and then pug it back in.   Some users also report that updating the video driver, and perhaps the BIOS, will resolve the issue, but Lenovo Support has chosen to remain silent (publicly anyway) on which one, if any, is an actual fix on any of the many forum posts regarding the error, which leads me to believe that they haven't a clue. You do not mention what exact model of Flex you have, so I cannot point you too any of the instructions online on how to remove your cover and unplug the battery, so you might post the model number (not the serial number) in the forum,  or open a ticket with Lenovo Support, although I sounds like their phone support has not been too much help for others.  Good Luck,

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RELEVANCY SCORE 53.6

Does anyone have a Lenovo - Flex 4 1470? (Win10/64bit) I bought mine in July 2016 and yesterday when I signed on I got a pop-up from Lenovo telling me about a "critical" Lenovo update. I am pretty sure if was referring to BIOS update = v.0vcn.22ww / 120 MB.
I clicked for it to install and then another pop-up saying something about it (possibly) changing binaries, etc. I didn't know what that was all about and so I cancelled the downlod.
Today I phoned Lenovo and spoke to a woman who said "they" didn't recommend downloading/installing updates to BIOS unless I was having problem with this laptop.
As I asked, does anyone else have a Lenovo Flex 4.1470? If so, did you get this critical update notice and if you did, did you install it?
I am 81 years old and know nothing about these things and wonder if I should just forget about downloading the BIOS update? Or whether it MUST be downloaded for this Lenovo to operate properly.
Thanks for any help.
 

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RELEVANCY SCORE 53.6

Bought my Flex 4 several months ago and every so often IO get a little pop-up at bottom right of screen saying something like "Lenovo Credential Needed."Just what is this and what do I have to do? I don't want to click on it and then find out I did something I should not have done or have signed-up for something I didn't want, etc.Can someone enlighten me?

A:Lenovo - Flex 4 1470 2-in-1 14"

Hi there, Alicez           -
 
Thank you for writing in to the Lenovo Forum - happy to have you here today.
 
You can try setting the credentials for this device in the Windows Credential Manager: http://windows.microsoft.com/en-us/windows7/what-is-credential-manager You can locate the Credentials Manager by clicking the Windows start button and typing in "Credentials".
 
Update us how it goes.
 
 
 
Regards,
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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