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When I try to use Lenovo Companion Update, I get "...

Q: When I try to use Lenovo Companion Update, I get "...

"...Please try again later." This problem has persisted two weeks. I've shut down, restarted, etc. and its still not working. What gives?

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RELEVANCY SCORE 200
Preferred Solution: When I try to use Lenovo Companion Update, I get "...

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RELEVANCY SCORE 72.4

In lenovo companion system update under the headline of installation history it shows me updates that i have already installed  and when i check for new updates it shows again the same updates. Anyone know how to fix this ?

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RELEVANCY SCORE 71.6

Just so everyone knows . . . don't rely on the System Update function of Lenovo Companion to update your machine. I used it today and it told me all was good. However, when I checked the Drivers and Software section of the Support Site, it showed a new version of Lenovo Software Foundation and App Explorer to download. In a word, the System Update function is "no bueno".

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RELEVANCY SCORE 71.6

Brand new X1 Tablet - Product Number: 20GG001NUS Did the Windows 10 update - All went fine. Tried to do the Lenovo update through Lenovo Companion - System Update keeps coming back with: "There is a problem in retrieving new Updates. Please try again later." I have been trying all day with same results. Any suggestions? -stew

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RELEVANCY SCORE 70.8

Hi, tried several times to update the Intel Graphics Driver V.20.19.15.4703 using Lenovo Companion for my ThinkCentre M600 in Windows 10 Professional. But it did not work corresponding to a message I get by Lenovo Companion. What can I do?

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RELEVANCY SCORE 70.8

In the past, I have been able to receive the latest updates via Lenovo Companion > System Update (while occasionally accessing the actual System Update program). But lately when I access both System Update - the actual program - as well as the System Update option via Lenovo Companion, I am greeted with the following error message after loading at around 15% (or after not loading at all): "The System Update Server is currently unavailable. Please try again later." Is there a solution for this issue? I would appreciate assistance on this problem. I am currently a Windows 10 Home (Build Version 1703) user with a Lenovo Companion at Version 3.73.1.0. The last time I have checked my ThinkPad T450s for updates was yesterday at 10:40am HKT (Hong Kong Time) and the last time I made any updates to my computer was on May 31st at 10:37am HKT.

A:Lenovo Companion - System Update Server Error

The Lenovo server has been down all day today. https://forums.lenovo.com/t5/Pre-Installed-Lenovo-Software/Lenovo-System-Update-5-07-failes-to-downl...===https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/System-Update-no-longer-works/m-p/3695514#M77...

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RELEVANCY SCORE 70.8

Hello,I am using Lenovo Companion on my W530 running Windows 10. Recently I installed the Windows 10 version 1703 (Creators Update), and checked for Lenovo updates with the Lenovo Companion.  The software found 1 recommended update, Intel PRO/1000 LAN Adapter Software - 8.1/10[64] - V.12.9.15.0/12.9.16.0. However, on several attempts I am getting the same message, "Failed installed". Does anyone know the cause?Regards,bostjanv

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RELEVANCY SCORE 70

I recently used this tool for the first time and used it to install all my latest Windows updates. Since then, the machine has never been able to connect to any WiFi network at all and the only option I have to connect to the internet is to physically connect the machine to my phone and use the its hotspot. Clicking on the list of available networks successfully displays all the networks in range, including my home networks - if I select my network and enter the password for it nothing happens - I am left with the greyed out wifi icon on the task bar with an asterisk in the top left hand corner of the icon. I have been through all the steps on the troubleshooter including going through all the NETSH commands on the command line and disabling all the network adapters but still nothing works. Note that I can successfully connect to the wifi networks from all the other devices in my house including my MacBook Air and my iPhone. This is a Yoga 910 512GB (16GB RAM) machine - has anybody else had this issue after proceeding with any updates recently? 

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RELEVANCY SCORE 70

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 62

When I do a Hardware scan using the Companion all areas go through OKButWhen I use the Solution Centre for Hardware scans it stops at Mathermatical Operations test & goes no further.Question why?

A:Lenovo Companion v Lenovo Solution Centre Hardware Scans

(1)Update your Intel Graphics driver from your support page.(2)Install LSC 3.6.002 from here:https://pcsupport.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview This should clear the math error.

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RELEVANCY SCORE 61.2

Hello, I need help on my Lenovo Companion app with it's dust removal option. I just bought my Lenovo ideapad 700 for a week now. Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar. After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself. Would really love to see this feature again in my new laptop.

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RELEVANCY SCORE 61.2

Hello, I need help on my Lenovo Companion app with it's dust removal option.
 
I just bought my Lenovo ideapad 700 for a week now.
 
Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar.
 
After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself.
 
Would really love to see this feature again in my new laptop.
 
 
Moderator comment: Subject edited to match message text.

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RELEVANCY SCORE 61.2

Recently, whenever I launch "lenovo Companion" and choose "system update", the "critical auto-updates" (under schedule lenovo updates) runs forever and never come to an end! This has never happened before and it seems to have something to do with your recent sysyem down or configuration change. 

A:Dear Lenovo: My "Lenovo Companion" checks for crit...

A known issue. Use the windows store for latest Companion version.Use SIF download from  Companion offering, not SIF10ww512.exe on the support page.Best solution: Discard Companion and install the latest System update.systemupdate5-07-0027.exe. Companion, LSC new have soooo many issues.If the support site, which is waxed for a few days, functions. 

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RELEVANCY SCORE 57.2

Within the Companion there used to be a section where you could run & be informed of items that should be deleted to improve m/c performance.I can't find this area of the Companion now.Has it been deleted?If not where is it located?

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RELEVANCY SCORE 57.2

Hi everyone, i don't know why but, from this morning, i can't pass in "lenovo companion" app from 'cause it reveals that i most control my account. Anyone know something about it, as a solution?!

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RELEVANCY SCORE 57.2
RELEVANCY SCORE 56.4

Hola Buenas noches, tengo un G505s, y hay una extension llamada Lenovo Companio, que funcionaba mjuy bien hasta que un dihe visto que la funcion de optimizar y limpiar no estaba. ¿que ha pasado?, se va a volver a poner esta funcion?. Gracias.Buenas noches.

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RELEVANCY SCORE 56.4

As it says, it will not open up. I get a message saying, Check your account, Lenovo Companion is not availiable to you, go to the store. Its still on my computer though. Help please?

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RELEVANCY SCORE 56.4

Lenovo Companion has not detected any new updates since Apr 2. The last update installed by Lenovo Companion was the driver for "Intel(R) Rapid Storage Technology Driver for Windows 10 (64-bit), 8.1 (64-bit), 7 (32-bit,64-bit) - ThinkPad" 14.8.4.1046. Looking at the drivers web page there are a few updated drivers since Apr 2 but Lenovo Companion is just not showing any when I check for new updates. I understand that not all drivers on the website are for my particular model but these look applicable for my setup. They are not showing up in Lenovo Companion though and my current drivers are older than these. Intel Snowfield Peak 8260 Bluetooth Driver 18.1.1546.2762 on Apr 4BIOS Update 1.40 on Apr 11Hotkey Features Integration 8.80.10 on Apr 15 Any ideas? 










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A:TPY 260 - Lenovo Companion not getting updates

There is always a delay between when drivers are posted on the website, and when they show up in Lenovo Companion (or System Update).  I won't bore you with the details, but it is a internal process reason that requires additional work and testing.  Anyway, it usually takes 2-3 weeks until new drivers show up in Companion (or System Update).  Sorry for this inconvenience.

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RELEVANCY SCORE 56.4

I tried to open lenovo companion and do the optimization but i failed due to a problem that lenovo companion has encountered. i restarted my laptop twice but the problem still exist. Also, i unistalled it and installed again but nothing happened. What else should i do to fix the problem  ?

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RELEVANCY SCORE 56

Hello,  When I try to run the "Optimize Your ThinkPad" It hangs up on the PC Cleanup and doesn't progress to System Accelerate, or Critical Update.  Is this something I should be concerned about, as my machine seems to be running fine?  Also in Companion, when I try to run the Hardware Scan, it says it cannot run the scan at this time.  Both operated as expected a couple weeks ago.....Thanks for any guidance.John

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RELEVANCY SCORE 56

Hi,I have Lenovo ideapad Y700 with WIN10.Today I tried to open Lenovo setting and I got this error message:"Check your account Lenovo Companion is currently not available to you. go to the store" pressed close on the popup message and get anouther error:"file system error (-2413322111)".The same happen when i tried to open the lenovo companion.I went toi the store and its written that its already installed (as should be).What can I do? and why do I got this error message. Thanks in advancedMeir


























LE1.png ?72 KB

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RELEVANCY SCORE 56

I have just installed Windows 10 & the Lenovo Companion Package.Problems:-1 When I go into the Companion, it keeps asking me to install the "Dependantcy" package.I do this but then it asks again, & again, what is the problem?2 When I go into the "Companion" /Systems Update I turn the 3 switches "On" to get automatic installation of Lenovo & Windows updates. But the next time I go into the Companion the switches have been turned to "Off". Again what is the problem? I can't see any icon to check to keep the switches on.Also my Win. 10 set up is set to give automatic updates.Hope somebody can help an old man

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RELEVANCY SCORE 56

I have a T440s which I bought in July 2014. It is out of warranty. Lenovo companion reports my "primary" battery is "BAD" but says absolutey nothing else even though it reports a full charge. In fact the lenovo battery icon in the corner of my display shows battery is green and 100%. I'd like to understand whether this battery is bad in the sense that it should be removed from the computer immediately, or whether it has detected that it is no longer holding a full charge and could be left there. I am almost always at the desktop in a docking station so I don't need the full charge. I don't understand why all they report is "Bad". Any suggestions as to how I might find more or if it is just reporting lower capacity and nothing more? Also, it was kind of confusing which battery they meant when they said "primary" is bad. I could see an argument that either is the primary battery. Better to have used the terms integrated and removable. I removed the removable battery and reran the test to determine the primary battery is actually the integrated battery. I think the service person said the opposite. The lenovo companion page that reports the battery is BAD has a link for more information and it goes to a general lenovo webpage that has nothing to do with support. They are trying to get me to apply for a lenovo credit card I think. Its so disgraceful how they dropped the ball on this one. Alex

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RELEVANCY SCORE 56

I am currently running Lenovo Companion 3.62.1.0 on Windows 10 Pro on my Thinkpad P50.Everything used to work correctly, until Companion started giving out the "There is a problem in retrieving new Updates. Please try again later." messsage when I check for new updates. I have no idea what happened, it used to work just fine. Any help is appreciated. Regards.

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RELEVANCY SCORE 56

Lenovo Companion seems impossible to launch, except from the app/start menu in windows 10.I tried to copy the absolute filepath into HKEY_LOCAL_MACHINE\SOFTWARE\IBM\TPHOTKEY\8001 file entry but it does not work.I also tried to create a desktop shortcut, but the message says ?This application can only run in the context of an app container?.I don't know what the final message indicates, but it is for sure not easy to configure the blue ThinkAdvantage button.There must be a way?Thanks/Anders

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RELEVANCY SCORE 56

Hey guys, I have installed the Lenovo Setting and Companion apps into my new Ideapad 110 laptop.The apps auto closed after few seconds of running. I have the latest window updates installed in my laptop.Also tried the answer from the website below but still not working. https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/settings-doesnt-launch-o... Any idea how to solve this?Thanks

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RELEVANCY SCORE 56

I just did an update of my system to Windows 10 on my X220. Also, I downloaded the Lenovo Companion most updated version. Anybody can tell me please why I am not able to check on my battery condition; instead, I am getting the following message: "We can't detect your system's battery at this time". Thanks in advance.

A:Lenovo Companion - We can't detect your system's b...

I'm also hitting this on my Thinkpad T460s w/Windows 10.

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RELEVANCY SCORE 56

Since latest Windows 10 Update  Lenovo Setting, Companion and Windows Store won't start anymore. tried different options, starting as Administrator i got the message, that this App is not allowed to start as Administrator, i should change the user account an try again. But as User the App won't start at all, even Windows Store is not reacting. Any Suggestions? Thanks in advance sonoftheboss

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RELEVANCY SCORE 56

I have Lenovo Yoga. It's quite new. Win 10 included. Now, for some reason or another Lenovo Companion won't start anymore. It says that theres a problem and you should restart pc. But restart won't help. I also treid to re-install Companion app, but that didn't help either... Any idea what's wrong? And how to make it workagain?

A:Lenovo Companion don't open anymore

Hello tntimo,
Welcome to Lenovo Community.
Have you seen this discussion? https://forums.lenovo.com/t5/Lenovo-Apps/Lenovo-Companion-3-0-and-Lenovo-System-Interface-Driver/m-p...

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RELEVANCY SCORE 56

Just wondering if anyone has solutions to the following solutions for my problems with my X1 Yoga - i5-6200u & regular 1440p screen...My battery life runs ~3:00 when screen brightness is 60%. The fan will go on quite loud if I have ~8 Chrome windows open on regular websites... I've run a When I open Lenovo Companion to try to run Diagnostics, I get a Windows popup that says "This app is not currently available to you."

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RELEVANCY SCORE 55.2

Hi, I reinstalled window 10 Pro to Factory and now Lenovo companion application is not detecting any need for drivers.I have to install the new driver manually when they come out.On the home page of Companion App my system product number and serial are detected and accurate. Is there anything to be done to reste the baseline to allow the system to dectec delta in the driver version? thanksLaurent 

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RELEVANCY SCORE 55.2

On my new ThinkPsd P50 Window 10, Lenovo Companion and Lenovo Settings start to open and then close. I have tried to uninstall (to reinstall), but they remain installed. Can someone point me to how I can get these apps to work? ThanksDan

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RELEVANCY SCORE 55.2

Lenovo Companion appears in german for no obvious reason other than that I live in switzerland. How do I change the langauage?

A:Lenovo Companion appears in the wrong language

Yes, it's annoying. I want all my technology to be in English. Just because I live I Norway does not mean i want the program to read Norwegian. Please give us an option to change display language! We are not the only one: https://lenovocompanion.uservoice.com/forums/270555-lenovo-companion/suggestions/7410112-language

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RELEVANCY SCORE 55.2

Hi My name is K.GOPALA KRISHNA REDDY and i'm using lenovo G50-70 (20351). i have seen a post in the lenovo companian app that "Lenovo Companion users get 250MB of SurfEasy VPN service free every month. " but there it doesn't mention that how to avail this offer, so how can i avail this offer???so anybody know how to avail this offer? help me with this.

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RELEVANCY SCORE 55.2

I recently upgraded my lenovo thinkpad sl500 from windows 7 32bit to windows 10 32bit via windows update, after the upgrade lenovo companion was automaticly installed on my laptop , it requested me to download SystemInterfaceFoundation.exe for the complete use of the program . i downloaded the file from lenovo site and restarted my laptop , after i lunched lenovo companion and i received a message "Lenovo Companion is intended for use on Lenovo devices. We do not recognize your system as lenovo device.If you feel you received this message in error, please contact lenovo support" and i woudnt allow me to use the program. i restarted my labtop several times and reluched the program alot but i still receive this message and i cant use the program. plz help how can fix this.

A:Lenovo Companion not recognizing my (sl500 windows...

Hi toto3,
Welcome to Lenovo Community Forums. Have you seen the discussion and solution here regarding Companion?   Windows 10 has quite a few security/privacy options. Perhaps reviewing your settings to make sure Lenovo Settings and Lenovo Companion are enabled will help.

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RELEVANCY SCORE 55.2

Lenovo companion missing optimizer in the app

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RELEVANCY SCORE 55.2

I have a T440s which I bought in July 2014. It is out of warranty. Lenovo companion reports my "primary" battery is "BAD" but says absolutey nothing else even though it reports a full charge. In fact the lenovo battery icon in the corner of my display shows battery is green and 100%. I'd like to understand whether this battery is bad in the sense that it should be removed from the computer immediately, or whether it has detected that it is no longer holding a full charge and could be left there. I am almost always at the desktop in a docking station so I don't need the full charge.
 
I don't understand why all they report is "Bad". Any suggestions as to how I might find more or if it is just reporting lower capacity and nothing more?
 
Also, it was kind of confusing which battery they meant when they said "primary" is bad. I could see an argument that either is the primary battery. Better to have used the terms integrated and removable. I removed the removable battery and reran the test to determine the primary battery is actually the integrated battery. I think the service person said the opposite.
 
The lenovo companion page that reports the battery is BAD has a link for more information and it goes to a general lenovo webpage that has nothing to do with support. They are trying to get me to apply for a lenovo credit card I think. Its so disgraceful how they dropped the ball on this one.
 
Alex
 
 
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