Over 1 million tech questions and answers.

When I try to use Lenovo Companion Update, I get "...

Q: When I try to use Lenovo Companion Update, I get "...

"...Please try again later." This problem has persisted two weeks. I've shut down, restarted, etc. and its still not working. What gives?

Read other answers
RELEVANCY SCORE 200
Preferred Solution: When I try to use Lenovo Companion Update, I get "...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 73.6

In lenovo companion system update under the headline of installation history it shows me updates that i have already installed  and when i check for new updates it shows again the same updates. Anyone know how to fix this ?

Read other answers
RELEVANCY SCORE 72.8

Brand new X1 Tablet - Product Number: 20GG001NUS Did the Windows 10 update - All went fine. Tried to do the Lenovo update through Lenovo Companion - System Update keeps coming back with: "There is a problem in retrieving new Updates. Please try again later." I have been trying all day with same results. Any suggestions? -stew

Read other answers
RELEVANCY SCORE 72.8

Just so everyone knows . . . don't rely on the System Update function of Lenovo Companion to update your machine. I used it today and it told me all was good. However, when I checked the Drivers and Software section of the Support Site, it showed a new version of Lenovo Software Foundation and App Explorer to download. In a word, the System Update function is "no bueno".

Read other answers
RELEVANCY SCORE 63.2

Hello, I need help on my Lenovo Companion app with it's dust removal option. I just bought my Lenovo ideapad 700 for a week now. Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar. After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself. Would really love to see this feature again in my new laptop.

Read other answers
RELEVANCY SCORE 63.2

Recently, whenever I launch "lenovo Companion" and choose "system update", the "critical auto-updates" (under schedule lenovo updates) runs forever and never come to an end! This has never happened before and it seems to have something to do with your recent sysyem down or configuration change. 

A:Dear Lenovo: My "Lenovo Companion" checks for crit...

A known issue. Use the windows store for latest Companion version.Use SIF download from  Companion offering, not SIF10ww512.exe on the support page.Best solution: Discard Companion and install the latest System update.systemupdate5-07-0027.exe. Companion, LSC new have soooo many issues.If the support site, which is waxed for a few days, functions. 

Read other 1 answers
RELEVANCY SCORE 63.2

Hello, I need help on my Lenovo Companion app with it's dust removal option.
 
I just bought my Lenovo ideapad 700 for a week now.
 
Previously I had the dust removal option in the Lenovo Quick Optimizer widget on taskbar.
 
After I turned it on, the option never existed anymore in the quick widget and even in Lenovo Companion app itself.
 
Would really love to see this feature again in my new laptop.
 
 
Moderator comment: Subject edited to match message text.

Read other answers
RELEVANCY SCORE 58

As it says, it will not open up. I get a message saying, Check your account, Lenovo Companion is not availiable to you, go to the store. Its still on my computer though. Help please?

Read other answers
RELEVANCY SCORE 58

I tried to open lenovo companion and do the optimization but i failed due to a problem that lenovo companion has encountered. i restarted my laptop twice but the problem still exist. Also, i unistalled it and installed again but nothing happened. What else should i do to fix the problem  ?

Read other answers
RELEVANCY SCORE 58

Lenovo Companion has not detected any new updates since Apr 2. The last update installed by Lenovo Companion was the driver for "Intel(R) Rapid Storage Technology Driver for Windows 10 (64-bit), 8.1 (64-bit), 7 (32-bit,64-bit) - ThinkPad" 14.8.4.1046. Looking at the drivers web page there are a few updated drivers since Apr 2 but Lenovo Companion is just not showing any when I check for new updates. I understand that not all drivers on the website are for my particular model but these look applicable for my setup. They are not showing up in Lenovo Companion though and my current drivers are older than these. Intel Snowfield Peak 8260 Bluetooth Driver 18.1.1546.2762 on Apr 4BIOS Update 1.40 on Apr 11Hotkey Features Integration 8.80.10 on Apr 15 Any ideas? 










Solved!
Go to Solution.

A:TPY 260 - Lenovo Companion not getting updates

There is always a delay between when drivers are posted on the website, and when they show up in Lenovo Companion (or System Update).  I won't bore you with the details, but it is a internal process reason that requires additional work and testing.  Anyway, it usually takes 2-3 weeks until new drivers show up in Companion (or System Update).  Sorry for this inconvenience.

Read other 1 answers
RELEVANCY SCORE 57.2

I have a T440s which I bought in July 2014. It is out of warranty. Lenovo companion reports my "primary" battery is "BAD" but says absolutey nothing else even though it reports a full charge. In fact the lenovo battery icon in the corner of my display shows battery is green and 100%. I'd like to understand whether this battery is bad in the sense that it should be removed from the computer immediately, or whether it has detected that it is no longer holding a full charge and could be left there. I am almost always at the desktop in a docking station so I don't need the full charge. I don't understand why all they report is "Bad". Any suggestions as to how I might find more or if it is just reporting lower capacity and nothing more? Also, it was kind of confusing which battery they meant when they said "primary" is bad. I could see an argument that either is the primary battery. Better to have used the terms integrated and removable. I removed the removable battery and reran the test to determine the primary battery is actually the integrated battery. I think the service person said the opposite. The lenovo companion page that reports the battery is BAD has a link for more information and it goes to a general lenovo webpage that has nothing to do with support. They are trying to get me to apply for a lenovo credit card I think. Its so disgraceful how they dropped the ball on this one. Alex

Read other answers
RELEVANCY SCORE 57.2

Since latest Windows 10 Update  Lenovo Setting, Companion and Windows Store won't start anymore. tried different options, starting as Administrator i got the message, that this App is not allowed to start as Administrator, i should change the user account an try again. But as User the App won't start at all, even Windows Store is not reacting. Any Suggestions? Thanks in advance sonoftheboss

Read other answers
RELEVANCY SCORE 57.2

Lenovo Companion seems impossible to launch, except from the app/start menu in windows 10.I tried to copy the absolute filepath into HKEY_LOCAL_MACHINE\SOFTWARE\IBM\TPHOTKEY\8001 file entry but it does not work.I also tried to create a desktop shortcut, but the message says ?This application can only run in the context of an app container?.I don't know what the final message indicates, but it is for sure not easy to configure the blue ThinkAdvantage button.There must be a way?Thanks/Anders

Read other answers
RELEVANCY SCORE 57.2

I have just installed Windows 10 & the Lenovo Companion Package.Problems:-1 When I go into the Companion, it keeps asking me to install the "Dependantcy" package.I do this but then it asks again, & again, what is the problem?2 When I go into the "Companion" /Systems Update I turn the 3 switches "On" to get automatic installation of Lenovo & Windows updates. But the next time I go into the Companion the switches have been turned to "Off". Again what is the problem? I can't see any icon to check to keep the switches on.Also my Win. 10 set up is set to give automatic updates.Hope somebody can help an old man

Read other answers
RELEVANCY SCORE 57.2

I am currently running Lenovo Companion 3.62.1.0 on Windows 10 Pro on my Thinkpad P50.Everything used to work correctly, until Companion started giving out the "There is a problem in retrieving new Updates. Please try again later." messsage when I check for new updates. I have no idea what happened, it used to work just fine. Any help is appreciated. Regards.

Read other answers
RELEVANCY SCORE 57.2

Hello,  When I try to run the "Optimize Your ThinkPad" It hangs up on the PC Cleanup and doesn't progress to System Accelerate, or Critical Update.  Is this something I should be concerned about, as my machine seems to be running fine?  Also in Companion, when I try to run the Hardware Scan, it says it cannot run the scan at this time.  Both operated as expected a couple weeks ago.....Thanks for any guidance.John

Read other answers
RELEVANCY SCORE 57.2

Just wondering if anyone has solutions to the following solutions for my problems with my X1 Yoga - i5-6200u & regular 1440p screen...My battery life runs ~3:00 when screen brightness is 60%. The fan will go on quite loud if I have ~8 Chrome windows open on regular websites... I've run a When I open Lenovo Companion to try to run Diagnostics, I get a Windows popup that says "This app is not currently available to you."

Read other answers
RELEVANCY SCORE 57.2

I just did an update of my system to Windows 10 on my X220. Also, I downloaded the Lenovo Companion most updated version. Anybody can tell me please why I am not able to check on my battery condition; instead, I am getting the following message: "We can't detect your system's battery at this time". Thanks in advance.

A:Lenovo Companion - We can't detect your system's b...

I'm also hitting this on my Thinkpad T460s w/Windows 10.

Read other 1 answers
RELEVANCY SCORE 57.2

I have Lenovo Yoga. It's quite new. Win 10 included. Now, for some reason or another Lenovo Companion won't start anymore. It says that theres a problem and you should restart pc. But restart won't help. I also treid to re-install Companion app, but that didn't help either... Any idea what's wrong? And how to make it workagain?

A:Lenovo Companion don't open anymore

Hello tntimo,
Welcome to Lenovo Community.
Have you seen this discussion? https://forums.lenovo.com/t5/Lenovo-Apps/Lenovo-Companion-3-0-and-Lenovo-System-Interface-Driver/m-p...

Read other 1 answers
RELEVANCY SCORE 56.8

Hi, I reinstalled window 10 Pro to Factory and now Lenovo companion application is not detecting any need for drivers.I have to install the new driver manually when they come out.On the home page of Companion App my system product number and serial are detected and accurate. Is there anything to be done to reste the baseline to allow the system to dectec delta in the driver version? thanksLaurent 

Read other answers
RELEVANCY SCORE 56.8

Hi My name is K.GOPALA KRISHNA REDDY and i'm using lenovo G50-70 (20351). i have seen a post in the lenovo companian app that "Lenovo Companion users get 250MB of SurfEasy VPN service free every month. " but there it doesn't mention that how to avail this offer, so how can i avail this offer???so anybody know how to avail this offer? help me with this.

Read other answers
RELEVANCY SCORE 56.8

I have a IdeaCentre 700 27 ISH with Windows 10.  The Lenovo Companion and Setting App worked until about 3 days ago.  If I log out and log in as a guest, these apps will work.  It must be a problem with my settings or configuration in my main log in.  When I try to activate either app, the flash screen shows for about a second then disappears.  If I activate the Quick Optimizer and from there try to open the full Optimizer, I get the message "lenovo-companion  the remote procedure call failed.  Any ideas?
 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.
 

Read other answers
RELEVANCY SCORE 56.8

I recently upgraded my lenovo thinkpad sl500 from windows 7 32bit to windows 10 32bit via windows update, after the upgrade lenovo companion was automaticly installed on my laptop , it requested me to download SystemInterfaceFoundation.exe for the complete use of the program . i downloaded the file from lenovo site and restarted my laptop , after i lunched lenovo companion and i received a message "Lenovo Companion is intended for use on Lenovo devices. We do not recognize your system as lenovo device.If you feel you received this message in error, please contact lenovo support" and i woudnt allow me to use the program. i restarted my labtop several times and reluched the program alot but i still receive this message and i cant use the program. plz help how can fix this.

A:Lenovo Companion not recognizing my (sl500 windows...

Hi toto3,
Welcome to Lenovo Community Forums. Have you seen the discussion and solution here regarding Companion?   Windows 10 has quite a few security/privacy options. Perhaps reviewing your settings to make sure Lenovo Settings and Lenovo Companion are enabled will help.

Read other 2 answers
RELEVANCY SCORE 56.8

I have a T440s which I bought in July 2014. It is out of warranty. Lenovo companion reports my "primary" battery is "BAD" but says absolutey nothing else even though it reports a full charge. In fact the lenovo battery icon in the corner of my display shows battery is green and 100%. I'd like to understand whether this battery is bad in the sense that it should be removed from the computer immediately, or whether it has detected that it is no longer holding a full charge and could be left there. I am almost always at the desktop in a docking station so I don't need the full charge.
 
I don't understand why all they report is "Bad". Any suggestions as to how I might find more or if it is just reporting lower capacity and nothing more?
 
Also, it was kind of confusing which battery they meant when they said "primary" is bad. I could see an argument that either is the primary battery. Better to have used the terms integrated and removable. I removed the removable battery and reran the test to determine the primary battery is actually the integrated battery. I think the service person said the opposite.
 
The lenovo companion page that reports the battery is BAD has a link for more information and it goes to a general lenovo webpage that has nothing to do with support. They are trying to get me to apply for a lenovo credit card I think. Its so disgraceful how they dropped the ball on this one.
 
Alex
 
 
Moderator comment: Model added to subject... Read more

Read other answers
RELEVANCY SCORE 56.8

On my new ThinkPsd P50 Window 10, Lenovo Companion and Lenovo Settings start to open and then close. I have tried to uninstall (to reinstall), but they remain installed. Can someone point me to how I can get these apps to work? ThanksDan

Read other answers
RELEVANCY SCORE 56.8

Lenovo Companion appears in german for no obvious reason other than that I live in switzerland. How do I change the langauage?

A:Lenovo Companion appears in the wrong language

Yes, it's annoying. I want all my technology to be in English. Just because I live I Norway does not mean i want the program to read Norwegian. Please give us an option to change display language! We are not the only one: https://lenovocompanion.uservoice.com/forums/270555-lenovo-companion/suggestions/7410112-language

Read other 1 answers
RELEVANCY SCORE 56.8

Hi , There,  I have upgraded to windows 10 and lenovo companion was installed from the store.  After start of lenovo companion it complains that it is not lenovo product see screenshot.How this can be as it is clearly stated that it is Lenovo IdeaPad U350 in background. Best Regards, Chavdar?

Read other answers
RELEVANCY SCORE 56.8

Hi everyone, I have a problem with my Lenovo Companion App, all the windows still blank (like this: https://drive.google.com/file/d/0B5E-i-EaT4w6MFZSUmRyN3JhS1E/view ) I don't know if I uninstalled someting wrong (Thinkpad Settings Dependency and Hotkeys installed). I uninstalled Companion and installed back from the Windows Store but it still blank. All drivers and software up to date with the Lenovo System Update tools.  Thank's in advance Flavien 

Read other answers
RELEVANCY SCORE 56.8

I have a IdeaCentre 700 27 ISH with Windows 10.  The Lenovo Companion and Setting App worked until about 3 days ago.  If I log out and log in as a guest, these apps will work.  It must be a problem with my settings or configuration in my main log in.  When I try to activate either app, the flash screen shows for about a second then disappears.  If I activate the Quick Optimizer and from there try to open the full Optimizer, I get the message "lenovo-companion  the remote procedure call failed.  Any ideas?

A:Lenovo Companion and Settings Stopped Opening

I have a IdeaCentre 700 27 ISH with Windows 10.  The Lenovo Companion and Setting App worked until about 3 days ago.  If I log out and log in as a guest, these apps will work.  It must be a problem with my settings or configuration in my main log in.  When I try to activate either app, the flash screen shows for about a second then disappears.  If I activate the Quick Optimizer and from there try to open the full Optimizer, I get the message "lenovo-companion  the remote procedure call failed.  Any ideas?

Read other 1 answers
RELEVANCY SCORE 56

In the past 24 hours, my Thinkpad p50s Lenovo Companion "Battery Threshhold and Battery Reset" options are missing.  They simply disappeared. I rebooted to no avail.  I checked the other options to see if I selected any that may remove these two but, all is good.  Anyone experiencing this and have a solution?

Read other answers
RELEVANCY SCORE 55.6

Hi, i am using x201 and running windows 10 x64 + ubuntu 16.04 dual boot.  on windows when i run Lenovo Companion hardware scan , it fails at Motherboard RTC Test.   how can i fix this problem? thanks   





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

A:x201 - Lenovo Companion hardware scan - RTC test failed

Appearantly BIOS System time is also incorrect. should i replace Backup Battery or something wrong with motherboard?  





ThinkPad X201 3680-AD6 / Intel Core i5 M560 2.67Ghz / DDR3 8GB / Intel SSD 730 Series 240GB / 12.1 WXGA 1280x800p / Dual boot Win10 Pro x64 - Ubuntu 16.04 LTS 64bit + X200 Ultrabase + ThinkVision LT2252p

Read other 1 answers
RELEVANCY SCORE 51.6

I like Yahoo and have it for my home page, for lack of any other one to use; but!

Lately I am extremely anoyed because they keep asking for you to install/or update Companion. I don't want it. And I don't want it to keep asking me if I want to get it.

It's not enough to choose the option NO, because every single time you log onto Yahoo, it keeps asking. Every single time you have to say NO.

How can I get it to stop short of installing it? Any ideas? Just get a new home page probably. I did actually install it once and it would have been ok, but it dropped the one option on my toolbar I use relentlessly - the (file) option so I can open multiple windows. I could not figure out how to get both accomplished.

Anybody else have this problem or know how to solve it?
 

Read other answers
RELEVANCY SCORE 44.4

I own a Dell Latitude E6430.   I am looking for a Dell Companion 12000mAh or 18000mAh type of device to power and charge my Dell Lattitude E6430 when I am traveling (no outlet available).   When I view the compatibility list for both the Dell Companion 12000mAh and the 18000mAh I don't see the Dell Latitude E6430 in either list.  I went and purchased the 12000mAh and I am attempting to use this to charge and power my Dell Latitude E6430.  It powers my Dell Laptop for about a minute and then quits.   Is there a solution for this problem?   And/or is there another Dell Companion type device that I can purchase that is listed as 100% compatible with the Dell Latitude E6430?   I would like to either get this solution working or purchase the product that is listed as 100% compatible.  

Read other answers
RELEVANCY SCORE 42.4

What is happening with Lenovo System Update? We are getting an error that the package catalog is being updated? We have several models here and its happening on all of them. I can't find anything relating to this update on any Lenovo site, and the response I got from calling support was "Sorry." They were also not able to tell me when they think this will be fixed. EDIT: Spelling.

























LSU.jpg ?19 KB

Read other answers
RELEVANCY SCORE 38.8

How can I get the Lenovo update tool to work properly?  I've asked it to scan my system a number of times and says everything is up to date but then I find the updated drives (that I don't have) on the Lenovo site or on some other third party site. Is there some way to actually make this work or does someone have a suggestion for a program that actually does as advertised?

A:Lenovo Y50-70 Update Tool

Dear Turfy
 
Welcome in lenovo community
 
Kindly be informed that the updated driver on lenovo support page are released for the newest manufactured machine even if it's the same model, As long the application didn't ask you to install any updated softwares so nothing required to be installed
 
Let me know
 
Thanks
 




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

Read other 2 answers
RELEVANCY SCORE 38.8

Own a Thinkpad E550 for a few weeks now. OS is windows 10. When I start up I always get a screen with a Lenovo update invitation. It is always the same update text. I do not understand why the message, although I accept the update, comes back and again. By checking the laptop I cannot find any (previous) similair Lenove updates.Can someone explain this to me please. text: ...a10ba61c75c82d_0001.0005_a24dod71655ed94\lsb.exe

A:Lenovo update message

I just updated one of my machines to W10 from W7.  When looking for one driver on the lenovo site I ran a EXE called service bridge that would intentify my PC and the drivers it needed that W10 did not find.  All worked well except the service bridge keep running at startup with the pop up to install. 
 
Solution is to go to uninstall programs in W10 and uninstall the service bridge program.
 
Also a big thanks for Lenovo for replying to this issue they caused.  I'll say it as it is.
 
 
Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

Read other 2 answers
RELEVANCY SCORE 38.8

Hello there, I'm stuck with situation where i boot my notebook, and after 10 minutes of working, he just crashes.. I decided to completely remove windows, and in the middle of installing new OS it just crashed.. Now when I want to boot from USB (where my OS is) I'm getting message that Windows failed to start because recent hardware or software change might be the cause.. 

Read other answers
RELEVANCY SCORE 38.8

 Lenovo H50-50 B?OS UPDATE PROBLEM W?NDOWS 8.1  My Computer started slow opening after bios update! Can I install the old bios version? Now Version IEKT40AUS  

Read other answers
RELEVANCY SCORE 38.8

bought this recently, and must say that i am pretty pissed. i did installation of windows 7 on it and it worked fine for some 10 days till it got BSOD cause of bad system info and couldnt even load into windows. only solution was to reinstall. i did fresh install and i got BSOD with fresh install after only few days. checked internet for solution and saw that you could select windows 7 os in bios for optimized settings that should prevent BSOD. but no option for windows 7 in bios. only for win 8 and other OS. i thought ok, i will just download latest bios and flash it. but what happened when i downloaded bios (a2cn38ww) from support page?i got this message "your machine does not match with this bios". so does anyone know where i can actually  download correct bios, or how to contact lenovo support so they can tell me where to download bios?

Read other answers
RELEVANCY SCORE 38.8

hello.
my lenovo laptop wont start after i turned it off.
yesterday evening i let it on to do the update and when a wake up 8 hours later it whas still in the same process.
i whatched it and when its finished it starts up again and says the same en starts deleting the last update.
every time it finishes the update it starts up again.
 
i readed on this site that removing the batt. for 24 hour may be helpful.
how can i bypass the update so i can use it again?
 
exuse me for my bad english

Read other answers