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Laptop Charging Port Broken---Paid for Support---Got No Support

Q: Laptop Charging Port Broken---Paid for Support---Got No Support

I paid for 3 years of support and accidental damage in home support. Together, it cost around $400 on my new XPS laptop. Afew months after I bought XPS 15 9560, I pulled out the charging cord, and a round piece of plastic that was inside the port came out too.
I called technical support at 5 pm EST, and received someone in Southern India. I gave them my information, and they confirmed that I had service. They then fought with me for 15 minutes, telling me I could NOT have any in home service. The representative, who kept calling me by my first name (no respect) said I had to send my laptop to a depot in Texas for them to identify the issue. Finally, after I insisted, the representative, S. Sirya Kiran, FINALLY allowed me to get in home support IF I sent him photos of the damage. I did. Finally, I received an email telling me to select a date for service, which I did, 12/18/17 between 9 am and 1:00 pm .
I took time off and waited. No one came by 11:30, or called. So I contacted World Wide Tech Services. They then told me they didn't have enough techs to handle my area, so they were NOT coming. I asked why no one gave me the courtesy of a phone call and they had no answer. They said a new company, Unisys, would contact me. (I doubt they ever will.)
Is this what Dell gives people for their money as far as support and accidental damage in home service for $400? This is an outrage.

Nelson Timken

RELEVANCY SCORE 200
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A: Laptop Charging Port Broken---Paid for Support---Got No Support

repeat of his earlier post from this morning http://en.community.dell.com/support-forums/laptop/f/3518/t/20026628

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RELEVANCY SCORE 116

I paid for 3 years of support and accidental damage in home support. Together, it cost around $400 on my new XPS 15" touch screen laptop. The laptop was plugged in, and when I unplugged it, the round plastic center of the charging port came out. 
I called technical support at 5 pm EST, and received someone in Southern India. I gave them my information, and they confirmed that I had service. They then fought with me for 15 minutes, telling me I could NOT have any in home service. The representative, who kept calling me by my first name (no respect)  said I had to send my laptop to a depot in Texas for them to identify the issue. Finally, after I insisted, the representative, S. Sirya Kiran, FINALLY allowed me to get in home support IF I sent him photos of the damage. I did. Finally, I received an email telling me to select a date for service, which I did, 12/18/17 between 9 am and 1:00 pm .
I took time off and waited. No one came by 11:30, or called. So I contacted World Wide Tech Services. They then told me they didn't have enough techs to handle my area, so they were NOT coming. I asked why no one gave me the courtesy of a phone call and they had no answer. They said a new company, Unisys, would contact me. (I doubt they ever will.)
Is this what Dell gives people for their money as far as support and accidental damage in home service for $400? This is an outrage.

Nelson Timken

A:XPS 15 Charging port plastic center broken, no support

You may have to pay extra for North American-based support and those come with the business-class Dell PCs. Not to say that your experience will be any different, but at least their English would be more understandable.
The XPS are considered consumer-class.

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RELEVANCY SCORE 90.8

I was wondering if anyone here had succesfully charged+USB hosted with the yoga book via a USB y cable or a charge and data hub? I'm an artist and I recently invested in a windows Yoga Book. I often have a USB drive, keyboard and mouse connected to the device via a powered USB hub. This is great, except for the fact I can't charge my yoga book while I do this- so the time I can spend working on projects that require both the keyboard and realpen is limited (and I like to really hunker down for many hours at a time. If I'm not using it it charges up to full in about 2 hours, which isn't bad in the great scheme but it's not always great).I know some devices support simultanious USB charging and USB hosting, but it's unclear to me if the yoga book's USB hardware in particular does. I checked the specification sheet for the intel xHCI chipset, but I'm not an engineer and the 500 pages didn't convey much to my tiny brain at all, which is why I'm asking here.

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RELEVANCY SCORE 77.2

If you think this story is too long, please jump to the end for the executive summary. I bought a Thinkpad Yoga 15 a little over a year ago. I live in Belgium, but close to the Netherlands and Germany border. I bought my laptop in Germany as it was the only place in a 200 km radius that had the laptop on display. After slightly more than a year, the middle part of the power connector on the machine broke. Not because of a fall or something else, just daily use. The machine itself basically moves from the downstairs desk to the upstairs desk, so the only thing that happens that the power cord is removed and reinserted at its new station. This is covered under European Warranty Law, but as I had a 3YR NBD Warranty Extension, I expected this to be fixed without problems. I created a ticket through the (rather archaic) ticketinterface, and expected to be contacted the next day. However, it took 7 days for an IBM Global Services employee, to whom Lenovo apparently outsourced their technical support, to contact me. I was asked to provide some photographs of the problem and to e-mail them to the support person ? he neglected to provide an e-mail address. The ticket system does not support attachments. As a workaround, I uploaded the pictures to my Google Drive and put the link in the ticket tool. This was not seen by the support person, who had told me that a technician would stop by the next day. I made sure there was someone home, but no technician showed up. This was, it turned... Read more

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RELEVANCY SCORE 76.8

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

A:call @ dell laptop support 877-773-3202 toll free , hp laptop support, dell laptop service, hp laptop customer service, hp laptop service centre, dell laptop help, dell laptop customer service, dell laptop helpline, hp laptop helpline, dell support

Spam.

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RELEVANCY SCORE 75.6

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

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RELEVANCY SCORE 72

please delete
 

A:Help and Support Broken

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RELEVANCY SCORE 71.6

The charging port for my Lenovo Thinpad Yoga 15 is broken. A small part in the charging port fell out.When placed back into the port it will cause the laptop to turn on but not charge.Below you will see the charging port with and without the small part inserted and the small part itself.The error message which is also shown below pops up when the small part is re inserted and laptop powered on. I think it could be a problem with the AC power jack.Machine Type : 20DQCTO1WWAny suggestions to fix this problem.Thank you.

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RELEVANCY SCORE 71.6

The charging port for my Lenovo Thinpad Yoga 15 is broken. A small part in the charging port fell out.When placed back into the port it will cause the laptop to turn on but not charge.Below you will see the charging port with and without the small part inserted and the small part itself.The error message which is also shown below pops up when the small part is re inserted and laptop powered on. I think it could be a problem with the AC power jack.Machine Type : 20DQCTO1WWAny suggestions to fix this problem.Thank you.

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RELEVANCY SCORE 71.6

Hello. I have a dell inspiron 5559 laptop. A few days ago I dropped it on the floor while charging and the port was hit by the ground. The charging port became a bit loose but it was working fine. But after some days it started showing "pluged in not charging". I took it to my local dealer and after diagnosis they said the power core (which supplies power to motherboard) is damaged and need to be replaced. But the parts are not available in the local market yet. So he suggested me to replace the charging port and charger jackk with parts from a different model. Does it work? Is It safe? Mine is 65 watt adapter with small radius pin and the replacement will be 90 watt adapter's jack (bigger radius) and port. My expert says this will just pass the power from charger to motherboard. Is he right? Should I go with his suggestion?

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RELEVANCY SCORE 71.2

I bought a HP Spectre x360 13t last June, with the hires screen. Today, as I was sitting here working on it - a part of the backlight went out. Now there is a dark streak from top-to-bottom, about 2 inches wide - about 1/5 of the way from the left edge of the screen. It does not seem to be affecting the normal operation of the computer, and I can tell that the color is still functioning, but the backlight is off. It literally happened without me even touching it (I was reading a web page when it blinked off - and I heard a 'pop" sound - so it sounded like a lightbulb burned out...) What do I need to do to get it fixed?

A:How do I get support for a broken screen

I think that we need a service of the dislay since it is an issue with the backlight, please contact the HP tech support for the service. HP contact info : http://www8.hp.com/us/en/contact-hp/ww-contact-us.html   RegardsSATISHP4 Click " Thumb's up " icon if the question is answered/resolved.

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RELEVANCY SCORE 71.2

Hello folks.

After much head scratching I have discovered that the wifi 6300 card by intel featuring tri band connectors is no longer supported by them and broken in windows 10 creators update.

The symptoms are identical on two laptops.  

When attempting to connect to a netowork you are prompted for a password
Once entered it thinks for a while then says could not connect
Now it says there is no wifi networks found. Restarting the pc and they are seen again but only for the same problems to occur.
Intel have confirmed these tri band cards are 'end of life', which is somewhat frustrating as this was the last card made in the tri band configuration, there is no replacement.
I have inserted a wifi 7260 card which only has two antenna in one of the machines and sure enough I get wifi again, however the bluetooth then misbehaves, saying that dell bluetooth module could not load error 10.

This is all very frustrating:

Windows 10 offers the latest software and security updates is fast and much nicer to use than 8 and quicker than 7. Its inevitable that end users will upgrade.
Windows 10 forces updates on users, there is not really a way to stop them
I have two perfectly functional i5 and i7 laptops here which function as modern fast hardware in all other aspects
decisions by large corps means that one of the most important aspects, wireless connectivity is no longer supported and no longer works
There is no other option, no other hardware, so far as I can ascerta... Read more

A:Broken wifi and Pro Support

Hi garethsnaim,
Please send me a PM with the service tag and I'll look into your options.
Thanks

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RELEVANCY SCORE 71.2

So I installed Dreamweaver 8 and help brook (gets the "internet explore cannot download / from help" error). I googled the issue and found a solution that edited the registry using the below values.

[HKEY_CLASSES_ROOT\.xml]
@=?xmlfile?
?Content Type?=?text/xml?
?PerceivedType?=?text?

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=?"

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@=?{7E9D8D44-6926-426F-AA2B-217A819A5CCE}?
Well, this worked for the admin, but help is still broken on my standard account (and on the new one I made as a test).

The problem is that when I go to regedit under my standard account it gives different keys than the admin account (.xml content type is set to application/xml instead of text/xml. I can't change the setting when I open regedit as a standard user and when I open it as and administrator the registry shows what it should (the code above). Does anyone know how I fix this?

Thank you

Patrick

A:Help and Support Broken - only for non-admin

Hi Patrick,

Welcome to Vista Forums.

You might try merging the REG file from within the Standard account in OPTION TWO here. You will still have to approve it with your Administrator password, but it should change it for the Standard account.

Help and Support in Vista

Shawn

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RELEVANCY SCORE 71.2

I bought a HP Spectre x360 13t last June, with the hires screen. Today, as I was sitting here working on it - a part of the backlight went out. Now there is a dark streak from top-to-bottom, about 2 inches wide - about 1/5 of the way from the left edge of the screen. It does not seem to be affecting the normal operation of the computer, and I can tell that the color is still functioning, but the backlight is off. It literally happened without me even touching it (I was reading a web page when it blinked off - and I heard a 'pop" sound - so it sounded like a lightbulb burned out...) What do I need to do to get it fixed?

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RELEVANCY SCORE 71.2

Hi. I have a problem with my HP 15-r127nl that I've bought on october 2015. It's hardware problem that I think is not under warranty. Yesterday I closed my HP like always, very carefully but one thing has broken: the right support of display. It all works perfectly but I cannot close it anymore without forcing it..What can I do? What can I buy to replace this part and use my pc like always?I put photos here.. thanks!    

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RELEVANCY SCORE 71.2

Hi there! I had an incident today morning. The battery icon had showing the charger had been disconnected and the battery level had reducing. I pulled out and put in power plug. Then I restarted Windows 10. Then I turned off the laptop (Thinkpad P50). I found that power led indicator near power socket at back became on (orange) when laptop was off.  When I turn on the laptop then power led became off. I checked charger voltage and it was OK. Next I detached battery, waited few minutes and put in back. Nothing had helped. So, at last I called support (in Poland). They advised me to check BIOS version. I have 1.46, so they recommended me to upgrade BIOS and they sent me email with the link to download. They said, that if BIOS upgrade not fixed the problem they would send technician for repair (I have on-site warranty). Advise was WRONG, because BIOS upgrade cannot run without charging. Instead of calling support again for on-site repair I tried last time on my own to fix it and I found that the problem was Windows 10 AIRPLANE MODE turned on accidently! So, I clicked that icon and have got charging again!   

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RELEVANCY SCORE 70.4

Hi, i'm wondering if the s340 supports the ability to be charged with the usb-c port on the side? Thanks.

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RELEVANCY SCORE 69.6

I not going crazy, but I cannot access ANYTHING for a T400 for example.  The website will not acknowledge anything that is not under current payable support. Help, please prove me crazy! cjl

A:As of recently, support website totally broken.

A lot of us are crazy here, but in this case, some older models are simply being migrated to the end-of-life portal.  Everything should still be there for you.  Use this link:
https://download.lenovo.com/eol/index.html
 
 

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RELEVANCY SCORE 69.6

Memtest86 works great to ID a bad memory module. But the only recourse with a Windows system is to throw away the module and replace it, which is spendy (and more likely with more RAM/stick) and very wasteful (if only a few addresses are defective, as is common). With Linux, Rick van Rein and Michal Schmidt built a sister program for Memtest86 to support RAMs with defective addresses, the Linux kernel support for broken RAM modules (version 2.6.18 as of today). Re: http://rick.vanrein.org/linux/badram/

Does anyone know if work is being done or has been done to build a BadRAM Patch for Windows similar to the BadRAM Patch for Linux?

Also, van Rein built an extension for Memtest86 to print badram=... to ID the specific bad RAM addresses, lines that can be entered on the next boot of a Linux system with the BadRAM Patch, so it knows the bad RAM addresses. Is anyone working on a similar extension for Windows?

Rob

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RELEVANCY SCORE 69.6

Does the ThinkPad X1 Extreme support any sort of charging over USB-C, be it trickle/regular/fast(er) charging?To clarify, does it support receiving a charge via USB-C in the case that the (slick) 135W charger is not in my bag? A) If it does support charging, where can I find:specificationsdetailed instructionsdescription of expected behaviors (e.g. one port is "better" than the other, or "never plug in the Lenovo charger while charging via USB-C", or "to charge via USB-C the X1 Extreme must be sleeping")B) Will any/all of these work in a pinch, or better than a pinch?Anker wall chargers?Anker power banks?Apple MacBook 87W power adapter?Nintendo Switch default AC adapter? (5V*1.5A) or (15V*2.6A)Plugging into the Thunderbolt3/USB3-C port on my gigabyte motherboard tower PC?C) Bonus question: What are the specifications on providing a charge to other devices via USB-C? Thanks!   

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RELEVANCY SCORE 69.2

I've noticed a few posts on this issue (lenovo Y50-70 touch screen hinge breaking).  I bought my laptop via Amazon in July 2015 so it should still be under warranty (even though the tech support website says it is not....it also thinks that the warranty started in January 2015).  I, however, have had zero success with contacting technical support for help (I talked to a representative on the phone; she couldn't help me but said I would be called withing 48 hours.  It has now been 168 hours and I've received no phone call; I also submitted a request via the web 72 hours ago and have received nothing.  And I can't get anywhere with the online "contact us" since it won't recognize the serial number of my machine).  Anyone have a phone number or other suggestions?  At this point, I'm very frustratred with (a) the product and (b) the technical support from Lenovo. 

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RELEVANCY SCORE 69.2

I bought the notebook last December with 1-year warranty in the US.Now I'm working in Vietnam and my screen is broken. but it isn't covered although I still have 4-month warranty (stated on the Hp support assistant). I have contacted the local support center and they refuse to cover this under warranty even though my notebook still has 4 months until the warranty period ends, unless I submit the original invoice (which I lost 2 months ago) after moving.How can I solve this problem and guarantee my warranty rights?

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RELEVANCY SCORE 69.2

Does anyone know the part number for a set of hinge/display supports for the T110-121?

Mine broke last week and I can't seem to source a replacement or suitable alternative.
Thanks in advance.

A:Satellite T110-121 - broken hinge/support bracket

Huh... it is not easy to get such information but, in my opinion, you don't need it. all Satellite T110 have the same hinges and there is no difference.
Different can be only mainboard and some other hardware components like HDD, Ram WLAN card and so on.

Basic stuff like hinges is the same. I don't know where do you live but try to use Google for your country and check if you can find ?Hinge Bracket Set or Laptop Hinges for Toshiba Satellite T110?.

Check also eBay for your country.

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RELEVANCY SCORE 69.2

Like many, others, I have the faulty hinge issue on my laptop. Broken hinge and top and bottom case is pried apart. The unit was never dropped or abused in any way; the hinges are faulty and the plastic holding them breaks from normal opening and closing the lid. I was on the phone with HP support for an hour with no luck; they couldn't even verify my serial number and product number. Very dissapointed in this and still no way to fix it. Please help.

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RELEVANCY SCORE 68.8

Bought a fully loaded 7370 from the outlet to replace my MacBook 12 inch that seems to be unreliable when it comes to connecting anything to its only USB-C port.  Very happy with price and hardware but have a serious issue with charging it.
- Incapable of charging past ~54%, once it hits this level I get 'plugged in, not charging'- Behaves this way with the supplied AC USB-C adapter, or my WD15 hub
..Dell advised me to downgrade my BIOS (I'd updated to latest as per forum advice) but unable to do this due to hardware preventing downgrades.  They also tell me categorically that the WD15 doesn't support charging anyway, which I don't think is true but that's another matter.
Would love someone from Dell to pick this up, I can IM the support ticket number, and resolve it.  I want to keep the laptop but it has to work properly.  I'm very close to returning it and just buying another MacBook which is what everyone is telling me I should have done in the first place.
Thanks in advance!

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RELEVANCY SCORE 68.4

I was trying to set-up a home network so my second computer (upstairs) can access the network through ICS via my new gaming rig. My mobo is a MSI K8N Neo4 SLI Platinum with 2 LAN ports. On is Wavell LAN and other is 1394.

The Wavell is working correctly and is currently connected to internet through my ISP cable modem. The 1394 will NOT configure for this because I get a Windows message saying TCP/IP not activated on this network connection.
The properies window shows the TCP/IP protocol and it IS checked. I can set auto detect IP or I can set it to 192.168.0.1 with subnet 255.255.255.0 as instructed from web site about setting ICS network on the 1394, but it's like Windows doesn't recognize this.

My OS is XP SP2. I've not used 1394 before so not sure if it supports TCP/IP.
The two computers are connected via a cross-over cable. The upstaris computer (also XP, but no SP2 yet)is all set with the workgroup and set to auto detect IP etc.

Any suggestions, or am I barking up the wrong tree with the 1394 port?
 

A:IEEE 1394 port can it support TCP/IP?

IEEE 1394 (Firewire) requires a very special E X P E N S I V E cable and running it
that distance will be prohibitive. Ethernet CAT5 cabling is typically ~$80/100 feet, and that's plenty enough.

The easy (&cheap) solution is a router;
modem-->router-->both PCs, both config'd to use DHCP.
 

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RELEVANCY SCORE 68.4

Hi.
I have a DELL Latitude E6540 with Win7/64.   I also have a USB audio interface with its own control software.  The device doesn't play nice with Win7's USB3 drivers.  The control software can't communicate with it reliably.  I've contacted the manufacturer and they suggested to disable USB3 alltogether.  This worked.  But, now I have USB3 completely disabled in the BIOS.
 
I have done some research and I am curious if it is possible to force the Intel USB 3.0 xHCI driver to use EHCI (USB2.0) for a specific port?
 
I found some information that makes me believe it is possible, but I am not finding anybody on the Windows side of things trying to do this.   Mostly Linux users are doing this.
 
Can anyone help me?  As I would very much like to keep USB 3.0 support for hard drives I have, but still be able to use this audio interface on one of my ports using the USB2.0 driver.
 
My laptop has 4 USB ports, but they are all "SS" USB3.0 capable.

Here is the info I found that eludes to this fact:
http://superuser.com/questions/719079/usb-3-0-ports-function-as-usb-2-0-ports-on-windows-7-with-an-intel-usb-3-0-xhci

A:Can I force a specific port to use USB 2.0 and keep USB 3.0 support for others?

I don't think it's possible. Those 4 ports are controlled by only one card. If you change one, it will be the same for all. There is no way you can install separate drivers for each port unless probably each port is coming from separate controller cards.

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RELEVANCY SCORE 68.4

Hi All,I have a question T490 support 2nd SSD on WWAN port?  Thank youBOSS

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RELEVANCY SCORE 68.4

Just a quick question: if I buy a dual mSata cards to SATA controller to be placed in the 2.5" bay, does the P51 supports port-multiplication i.e. will I be able to see the two mSata cards as two distinct drives? 

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RELEVANCY SCORE 68.4

Does the USB Type-C ports on the Thinkpad P70 support powering the computer? I have this Kensington SD4600P USB-C? Universal Dock with Power support but it doesn't power the computer or charge the battery.

A:Thinkpad P70 - Does the USB Type-C port support po...

The port supplies power to devices.  Not the other way.  USB has 5V.  You need 20V.

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RELEVANCY SCORE 68.4

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

A:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

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RELEVANCY SCORE 68

I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

A:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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RELEVANCY SCORE 68

i bought a lenovo thinkpad edge which is missing the model sticker from the bottom left of screen
 
all i need is a link to the most recent windows 7 drivers including bios update
 
and i would like to know a list of processors i could upgrade to current cpu is i3 m370 @2.40ghz
 
 
this website does not recognise serial number or product so i will post all th details i can below .... please help !!
 
 
 
LENOVO THINKPAD EDGE
 
STICKER ON BOTTOM ......
 
TYPE 0319 - 2AG
S/N LR - xxxxx     11/10
PRODUCT ID: 03192AG
 
Mod edit: S/N removed

A:Unknown thinkpad bios support and processor upgrade support needed

Welcome to the forum!
 
Your model is a ThinkPad Edge 15
 
ThinkPad Edge 15 0319-2AG
i3-370M(2.4GHz), 4GB RAM, 500GB 5400rpm HD, 15.6in 1366x768 LCD, Intel HD Graphics, CDRW/DVDRW, 802.11bgn wireless, 1Gb Ethernet, UltraNav, Camera, 6c Li-Ion, Win7 Pro 64
 
You can get the drivers from the EOL page: https://download.lenovo.com/eol/index.html 

 
Since you have an Intel model, you can upgrade to any of these CPU's:
 

Intel Core i3 370M, 2x 2,26 GHz, 3MB Cache
Intel Core i5 450M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 460M, 2x 2,40 GHz, 3MB Cache
Intel Core i5 480M, 2x 2,66 Ghz, 3MB Cache

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RELEVANCY SCORE 68

I have just sent a thinkpad back for repair for the first time in over 20 years of owning  Thinkpad.  I have had 8 thinkpad  series laptops in my time as well as a few desktops and now lenovo phones. I am absolutely horrified with the diabolical Thinkpad support. This is meant to be business level support. I feel like I am phoning up Curry's.  Laptop sent back with hard disk in it and I am being told now that it "turned up without a hard disk in it". Now undercurrent of me lying. Original problem had not been assessed and I still don't have my laptop back after 3 weeks. Customer service agents just tell you anything they want to get you off the phone. I suppose all things come to an end but my loyalty to the Thinkpad brand is probably over now.  I am sure I am not the first. Has anyone else come across this?

A:Terrible Thinkpad Support Premium Prices for Sub-Standard Support. Business users avoid now.

Oh, yes. I'm going through something similar over the last few weeks. Here is my thread on it.Been updating it every week. All I ever get is blown off no matter who I talk to. Good luck getting your situation resolved. I'm guessing it was sent to their depot in Tennessee?

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RELEVANCY SCORE 68

Sent: Wednesday, December 25, 2019 1:55 AMSubject: 12/25/2019 1:00 a.m. Reminder 1 : STRONG COMPLAINT ABOUT EXTREMELY POOR SUPPORT FROM LENOVO FOR LAPTOP IN FULL WARRANTY AND ON SITE SUPPORT (Service Order # 7009854929 / CRM COMPLAINTS TICKET # 04150305)Importance: High Service Order # 7009854929 for laptop repairCRM COMPLAINTS TICKET # 04150305 for a full replacement Laptop Serial # MP19HSZWCustomer Contact Name : Sandeep AichCustomer Contact Phone : 1-908-380 1362 (US Cell phone)Customer is on US East Coast and is available for contact from 9 a.m. to 12 midnight EST on this matter any day of the week including weekdays.THIS PROBLEM MUST BE SOLVED BEFORE JANUARY 3, 2019  I AM AN EXTREMELY UNHAPPY OWNER OF A LENOVO YOGA 720 LAPTOP WHICH IS UNDER FULL ON SITE SUPPORT CONTRACT. THIS IS A STRONG COMPLAINT ON THIS MATTER. PLEASE NOTE THAT THIS DEFECTIVE LATOP MUST BE REPLACED / REPAIRED BEFORE JANUARY 3, 2019. MY DAUGHTER USES THIS FOR HER COLLEGE AND SHE IS LEAVING AFTER JANUARY 3, 2019 FOR COLLEGE. IF SHE DOES NOT HAVE A WORKING LAPTOP THEN SHE WILL NOT BE ABLE TO JOIN HER CLASS AND WILL NOT BE ABLE TO GRADUATE ON TIME. Going forward I will call LENOVO COPORATE OFFICE and send 3 emails every day till this situation is resolved. Lenovo Yoga 720 laptop purchased on July 18 2017 with 3Y On-site + ADP (Details at the bottom of this email).Repair request submitted on December 15, 2019 Service Order #: 7009833214 (See below)Delay notification was sent on... Read more

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RELEVANCY SCORE 68

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP
Regards

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

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RELEVANCY SCORE 68

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

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RELEVANCY SCORE 67.6

Hello,

Is any one running Windows 7 Pro 32bit on a R700 and using the Hi Speed Port Replicator? Part No PA3838D-1PRP.

I read on a revew site that there are no Windows 7 drivers for for the port replicator.

Thanks

A:Portege R700 and Win 7 Port Replicator Support

As far as I know you don?t need any special port replicator driver. If this port replicator is defined as compatible for your notebook model and you use original Toshiba recovery image it will be recognized automatically and you will be able to use all available ports on this port reflector.

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RELEVANCY SCORE 67.6

I bought a new 2in1 laptop HP Envy 13t-Y000(from costco) a week ago, I would like to know whether stylus or hp pen work on this touch screen . i have a usb-c port on this will this work for charging and support display port?, the manual is very genric does not say whether this one support that. Please help.  I7 7500U, 1tb SSD and 4k ultra screen is the some of the config. Can I use stylus with this laptop or it is not supported ?.Please provide which stylus can be used with this laptop, This laptop with this config  is fairly new on the market.Thank you in advance fo rthe people who is trying to help me.

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RELEVANCY SCORE 67.6

I've been trying to install windows 7 to an external hard drive because one of my computers is effed. It's a 1 TB external hard drive that I've done the following to: Format NTFS, mark partition as active in disk management, created a bootable sector via command prompt and updated mbr, and tried using Universal USB-Instaler. This is the error I get every time I select the external hard drive to install to:

"Windows cannot be installed to this disk. Setup does not support configuration of or installation to disks connected through a USB or IEEE 1394 port.

Windows cannot be installed to this disk. This computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu."

Please let me know if you have found a solution to this, thanks.

A:Setup does not support USB or IEEE 1394 Port

I do not believe Windows 7 can be installed to a USB hard drive.

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