Over 1 million tech questions and answers.

Pavilion x360 u004tu Hangs Issue

Q: Pavilion x360 u004tu Hangs Issue

Hi , I Bought New HP Pavilion 13 x360 u004tu laptop. After 30 mintues of usage ,I physical converted my laptop into tablet, when it prompt for tablet mode I give NO. now in start menu I'm trying to drag a App from most used app column to Some groups(Ex: life at a glance group). While dragging like above mentioned, laptop hangs. Thereafter complete system not responding. No keyboard/touch input are working. Even Alt +Ctrl + Delete not working. Only way is to power off the PC by long pressing the power button and then starting again. This hang issue happens frquently. This issue lead to do hard reset often ,which is not good for laptop.And also i feel laptop is littel lag in speed. Please give a solution for this problems. Thanks with Regards ,Surendran T

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Pavilion x360 u004tu Hangs Issue

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 100.8

Hello Everyone! Its been 5 hours since i have started using my brand new HP Pavilion x360 u004tu, and it's touchcreen has started misbehaving. By this i mean there is an invisible line about 1.5 inches from the left margin of the screen on which suddenly a lot of touch marks appear and the screen starts taking these bizarre inputs. Then so many things open on the screen interrupting my work. I even tried to turn off and then on the touchscreen. But this problem has persisted. WHat could be the possible cause for this? is the screen defective? What should I do? Should i send back the laptop or is there any driver etc whose installation might help me in troubleshooting this issue. Thank you in advance.Foxstar

Read other answers
RELEVANCY SCORE 66.8

I bought this laptop, new, yesterday.  It charged all night.  The specs say it has a battery life of 11.75 hours.  That is the sole reason I decided to go with this laptop over one with better RAM.  I just turned it on 30 minutes ago and it is 100% charged yet it only has a battery life of 5hr, 26 min.  After 30 minutes of light use, it is 85% charged with 4hr, 3min left.  Is there anything I can do to fix this issue short of returning the computer?

Read other answers
RELEVANCY SCORE 66

Hi everyone, So, yesterday I started up my computer and the fan was running unusually high and then shut off immediately.  I plugged my charger into my notebook and then started it up only to find the Primary (internal) Battery (601) message popping up.  This laptop is just over a year old so I searched up on HP forums and found the fix where you uninstall the 'ACPI - Compliant Control Method Battery', turn off your laptop, unplug the charger and charge it into a wall outlet, and then starting up your computer.  I repeated that process twice and then my battery worked again.  I ran a diagnostic test and it showed that my battery was still at 90% capacity.  All seemed well so I went to sleep, only to find that the same problem occured when I woke up and tried to turn on my computer - wouldn't start, alert message, uninstalled the driver twice and then it finally worked, and my battery is holding its charge now.   Does anyone have any suggestions or input that might be helpful? Thank you.

Read other answers
RELEVANCY SCORE 66

Hi,  bit help needed please,  since updated my laptop to windows 10 it just will not shut down, i have tried all the usual power options etc but if I am on it longer than half an hour and shut down, the screen goes off but nothing else, power button still lit up and discs whirring, i always have to shut down by holding the power button in for several seconds.I have searched the forums and seen downloads for EMEI driver, but not sure if this is the same driver for all laptops, or if this will actually fix the problem and not cause any other problems.Any help would be appreciated as I am getting nowhere with HP, Thanks

A:pavilion x360 shut down issue since win 10 update

tracy44 Hello;Allow me to welcome you to the HP forums!I read your post about shutdown problems since the Win10 Upgrade and wanted to help.Here are some troubleshooting steps you can try:Sleep and Hibernate Issues (Windows 10, 8) | HP® Customer SupportHow to Resolve Post-Win10 Upgrade Issues on HP Laptops ... - HP Support Forum - 5209825Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================

Read other 2 answers
RELEVANCY SCORE 65.6

Unless I go to the BIOS on startup of the laptop, by pressing F10, and then selecting reset to Factory Default, the wireless adpator does not show in Windows. I have run the Startup Diagnostics, by pressing F2. The System Fast Test states 'Not Installed' against the Wireless Module Check. I have updated the BIOS to the latest version and still no change. The wireless module is there, just being bypassed on system startup, unless BIOS is reset each time the system is powered on. Any help greatly appreciated, otherwise this unit will have to be returned to retailer.

Read other answers
RELEVANCY SCORE 51.2

TPM support in the BIOS avaialble?How to access the Bios? 

A:HP Pavilion x360

Hi EmilLuca, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion x360 and you needing to gain access to the BIOS. I do not recommend messing with the BIOS it could brick your system. If upon startup you click F10 and this should get you to the BIOS. Hope this is helpful. Thanks. 

Read other 3 answers
RELEVANCY SCORE 51.2

Hello, I have HP Pavilion 13 x360, L8V89AV_1, but it is not backlit keyboard, Can I upgrade it to backlit keyboard? Thanks

Read other answers
RELEVANCY SCORE 51.2

Buongiorno, il sito specifica "Tastiera retroilluminata disponibile su determinati modelli." ma non dice quali sono questi modelli! E' possibile saperlo?Mi interessava HP Pavilion x360 13" i3 o i5 con tastiera retroilluminata. Grazie. Hello, the website says that certain models have keyboard backlight bui it does not say which models. Do you know? I am interested in HP Pavilion x360 13" i3 or i5 with italian keyboard backlight. Thank you.   

Read other answers
RELEVANCY SCORE 51.2

Good day everyone, My HP pavilion x360 asking for a bios password at startup, I can't remember passwording it. Please, anyone with a solution on how to remove the bios password. Thanks

A:hp pavilion x360

Dear Customer,Welcome and Thank you for posting your query on HP Support Forum. Please HIT ENTER KEY 3 times and you will get a error code, kindly provide that code. Once I get the code from you I will ask you few steps to perform to over come this issue. Hope this helps, for any further queries reply to the post and feel free to join us again.**Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.Thank You,VSL85Although I am an HP employee, I am speaking for myself and not for HP

Read other 4 answers
RELEVANCY SCORE 51.2

Is it possible to install Windows 7 Home Premium on a HP Pavilion 11 x360 that comes with Win8.1? I've been trying for a couple of weeks and failed. Working from a USB thumb drive, Win 7 will load files, show the first two screens, but when the actual install begins, everything stops for the message: "A required CD/DVD device driver is missing." Of course the 11 x360 has no optical drive and has gotten this far with the USB drive.  I have tried different ISOs and many suggestions from the Windows 7 Forums to no avail. Suggestions anyone?

A:HP Pavilion 11 x360

HiHave you tried this:https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=22676Select either first 64-bit or second 32-bit, download depending upon the OS version, save & unzip, burn the setup file into USB, plug in this along with the installation disc,When ask, click load drivers, select the file from this USBRelated: http://support.hp.com/us-en/document/c03027843If that doesn't solve read this:http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/a-required-cddvd-device-driver-i...Regards

Read other 9 answers
RELEVANCY SCORE 51.2

I recently received the HP Pavilion x360 laptop as a gift. By the second use it was evident that something was wrong with the touchscreen. It will occasionally go berserk and self-activate, in which a poltergeist is seemingly tapping my screen incessantly and opening programs, windows, and files. The touch screen animation of little taps across the screen clicks up and down the left side of my entire screen, causing the most disturbance when it clicks within the Windows 10 start menu, where it clicks open programs, etc. While this is happening, I cannot even control the mousepad, as the cursor is incessantly being dragged back to where the touchscreen is being activated. In the end I always have to force shut-down, and generally I can reuse it for a while (maybe like four hours or so?) before I have to go through the whole cycle again. I have not noticed a pattern yet regarding when it occurs. Sometimes it's write when I start the laptop; sometimes it's after I've been using it for an hour or so. Tactics I have tried:Uninstalling and reinstalling touchscreen driverChecking for updatesRe-Calibrating the touchscreen Eventually just going into Device Manager and disabling the touchscreen altogether. Here's a video of my HP Touchscreen ghost in action:https://drive.google.com/file/d/0B1R-obFJQJotNG52YzZkcFpKRjQ/view?usp=sharing

Read other answers
RELEVANCY SCORE 51.2

Lately when I turn on my laptop it turns on in tablet mode and won't allow me to switch to normal mode as it is not recognising it is in tablet mode. It only allows me to use the touch screen function and I cannot use the mouse or keyboard. I have to shut down and restart the laptop several times before it turns on as normal. This is not happening because I have shut down the laptop in tablet mode as I have never done this. It is extremely inconvenienthe and I would appreciate some help.

Read other answers
RELEVANCY SCORE 51.2

Hi, guys!
I bought HP Paviion 130 x360 from Future Shop a month ago. At that time, I didn't get any pen or pen drive software. So I'm just wondering if it's their mistake or I should buy one.
If possible, I'd like to use one of these pens: Lapazz tablet ??8060 pen, stylus pen, and a pen for HP tc4400 tablet pc. 
Also, I want to use pen pressure for photoshop.
 
If I have to buy the pen:
1. What pen will fit for my laptop?
2. What pen drive do I need to install?
3. Do I have to buy both of them?  can I download a free software from HP website ?
 
I really need the pen pressure system. 
 
If I don't need to buy:
1. Can I get a digital pen from Futureshop/Best Buy? (I don't know much about Tablet PC and It was first time to buy a laptop by myself) 
2. Unless, Does one of pens on top work on my laptop and to use pen pressure?  I tried to touch the screen with them. Only stylus worked.
3. Can I use Lapazz tablet pen as a digital pen/ a stylus?

A:Pen for HP Pavilion 130 x360

Unless I'm missing something, this is a touch screen which you use your finger to navigate rather than a mouse.  If you are more comfortable using a mouse you can use a usb type with the laptop.  I personally don't know anyone who uses a stylus on a laptop touch screen.
 
Just out of curiosity, where did you read that you needed to use a "pressure pen"? 

Read other 1 answers
RELEVANCY SCORE 50.4

After several months of inactivity, the HP Pavilion x360 notebook won't boot up. When turning on, all I get is a blue screen. If I hit a funtion key, I'll get a brief description of the key in the lower left hand side of the screen which remains there but nothing else happens. Can anyone suggest a solution to this problem. The laptop is virtually brand new.

Read other answers
RELEVANCY SCORE 50.4

I just got a new pavilion 360 and it wont  download chrome, when checked the storage, It says 422gb used out of 449. How can this be if I havent download or add any files or pictuers?

A:Storage on HP pavilion x360

Hi,Use this software and find what is utilising the space: http://mobile.jam-software.com/treesize_free/RegardsVisruth

Read other 1 answers
RELEVANCY SCORE 50.4

I would like to know if I can upgrade of my HP Pavilion X360 4GB RAM with Intel Celeron 2,16GHz, to 8GB RAM and a processor with more power to run games ?Thank you.Best regards. 

A:Upgrade HP Pavilion X360 4GB RAM

Please provide model number, but generally not. The processor is soldered to the board and on some models even the memory is soldered on. 

Read other 3 answers
RELEVANCY SCORE 50.4

Please can someone tell me if this model can have a ram upgrade or if the RAM is soldered to the motherboard. Also can it support PCIE SSD or M.2. There is absoutly no information on the internet and the link to the manual from HP goes to a error page. Some help would be greatly appreciated )) thank you  

Read other answers
RELEVANCY SCORE 50.4

Hello ! I have choice betwen two models of Pavilion x360 13" : 13-a202nj  13-a201nj The 13-a202nj have a "ssd M.2" and the 13-a201nj have a sata SSHD.  I wanted to know if these two models have the same mother board with a slot M.2 and a slot Sata or if they have two diferents boards one only with M.2 slot and one with only sata slot ?  I also wanted to know if the memory ram is upgradable from 6 to 8 GB ? Thanks !! 











Solved!
View Solution.

A:M.2 and Sata on pavilion x360 and ram

Hi,Yes it does have regular SATA slot too.Manual is the same as what I posted in this thread - my first post.Have a great week to you too!RegardsVisruth

Read other 10 answers
RELEVANCY SCORE 50.4

Hello, i would like to ask if there is the possibility to upgrade my memory to 8 or 16 GB and my M2 disk to 256 or more GB.Furthermore, i am seeking for the manual of my product but i cannot find it. Thanks in advance.SL

Read other answers
RELEVANCY SCORE 50.4

Hi all, I've recently (October 2016) bought a Pavilion x360 (model 13-0004nl); the internal 5400rpm 1TB disk is extremely slow so would like to upgrade to a SSD disk.I'm not able to find info on this machine and if it can be upgraded to a SSD disk or not, someone have info?Some link to the documentation would be appreciated, thank you in advance. 

A:Pavilion x360 SSD upgrade

Hi, It uses a 2.5" thin HDD, you can upgrade to SSD BUT you need to ask an HP authorized service provider.  Please read a manual called Maintenance and Service Guide on a following link (similar/older machine):      http://support.hp.com/us-en/product/HP-Pavilion-13-x360-Convertible-PC-series/6936239/model/7200476/... Regards.

Read other 1 answers
RELEVANCY SCORE 50.4

hiwhats the small controller board thats connected to the digitizer and any idea where i can get 1

A:HP Pavilion x360 - 13-s150sa

Here's the Manual for the 13-s000-s099 models perhaps you can find the part you are asking about in here and it will have the Part Number. Or give us a picture maybe?  Manual

Read other 2 answers
RELEVANCY SCORE 50.4

HP Pavilion x360 - 13-u135tu This model says 256 GB M2 SSD.M2 is only small factor.But didnt mention type anywhere. I want to know wether it is sata based ssd (usually used in hybrid 1tb hard disk and 128gb ssd) or nvme based faster type ssd.They are many hybrid models out there with graphic card for this price range. This 256 GB M2 SSD if its sata low speed SSD then Can I just replace it with traditional Sata hard drives. So this type SSD is pretty much useless when compared to other pce nvme based SSD. In technical specifications there isnt mentioned anywhere.I am real worried about this SSD please help me finding out this SSD Type.Planning to Buy this if it is higher end SSD.













Solved!

View Solution.

A:HP Pavilion x360 - 13-u135tu

Hi, The following link shows its specs:    http://www.hpshopping.in/hp_pavilion_x360_-_13-u135tu It has  256 GB M.2 SSD which is SATA III next generation form factor (NGFF). Regards.

Read other 2 answers
RELEVANCY SCORE 50.4

Hi there,new to forum posting so forgive if in wrong section. Just wondering if HP Pavilion x360 11-u002na has capactive or aes technology, basically I want either a wacom smart 2 in 1 or an adonit pro stylus but not sure if they will work on this device which i'm excited about buying, any ideas please? thanks

Read other answers
RELEVANCY SCORE 50.4

I7-7500U8GB 2133 DDR4LSSD M.2 128 GB I'm considering of buying this model. I'd like to know if RAM could be upgraded to 16gb. 

A:HP Pavilion X360 13-U113NL RAM

Hi, The series has Support DDR4?2133 Dual ChannelSupports up to 16?GB maximum on?board system memoryDDR4?2133 Dual Channel Support? 16384 MB (8192 MB × 2 pieces)? 12288 MB (8192 MB + 4096 MB)? 8192 MB (4096 MB × 2 pieces)? 8192 MB (8192 MB × 1)? 6144 MB (2048 MB + 4096 MB)? 4096 MB (4096 MB × 1) Normally on-board means soldered to the montherboard or NON-upgradable. Please check OTHER models/products (UxxxNL), they may have 16GB pre-installed. Regards.

Read other 2 answers
RELEVANCY SCORE 50.4

which pen/stylus should i purchase for my hp pavilion-13-u004tu

Read other answers
RELEVANCY SCORE 50.4

The operating system is windows 8.1, I'm unsure of the bit size. The first thing that happened was the screen kept going black, I sent it off and it got fix, was never told what was wrong with it. A few months later it started to freeze up after being on it for a few minutes, I can shut it down and restart it and it does the same thing. 

Read other answers
RELEVANCY SCORE 50.4

Does anyone know if there is a pen that works on a Pavillion x360?

A:Any pen work with a pavilion x360

Hello meesa,  Welcome to FORUM !!   You might want to take a look at this document : http://support.hp.com/au-en/document/c05166879   Hope this helps, for any further queries reply to the post and feel free to join us again  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

Read other 1 answers
RELEVANCY SCORE 50.4

Hello,Seems that all of the teardown guides I found online are of an older version with the big rubber stoppers. Mine is unfortunately the newer version with the wide u shape stoppers. But ya! I'm trying to install another 4gb of ram and can't figure out how to dissemble it! Help!

Read other answers
RELEVANCY SCORE 50.4

Any key combinations or simply holding power button do not work. Have the boot disk not found, please install an operating system on your hard drive, hard disk 3f0 screen. Sealed unit.Does anyone know a secret?

A:need help with pavilion x360 reset

Jacsteel Hello;Allow me to welcome you to the HP forums! I wish I had good news for you -- but I don't ... There is no "secret" that will fix this, as this error code indicates that your hard drive has encountered a hardware failure -- and needs to be replaced. If the PC is still under the original one-year HP warranty, you paid for HP Tech Support as part of the warranty coverage, so you might as well make use of it.While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about diagnosing and repairing your machine remotely.You should ask them about getting a driver replacement, with this PC, you might have to send it in to HP to have that done. If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836 --------------------------- It it's not still under warranty, I would not attempt the drive replacement yourself as the days of loosening one screw to open a hard drive access panel are long gone.  Forcing the case apart could easily damage the PC beyond repair,... Read more

Read other 1 answers
RELEVANCY SCORE 50.4

KBoa noite, estou configurando um notebook novo há pavilion x360 comprado nos USA, novíssimo. Ao configurar as contas solicitadas, acabei criando uma conta outlook.com. Ao reiniciar o notebook na tela de inicio, apareceu uma conta outlook.com solicitando uma senha. Quando vou colocar a senha recem criada ele não reconhece a senha. Diz que eu não tenho acesso ao notebook e que eu tenho que ir no account.live.com to fix the problem, ou tentar outra senha. Estou desesperada e não sei o que fazer. Por favor, ajudem-me.

Read other answers
RELEVANCY SCORE 50.4

Bought this laptop, working just great but the wife wants a stylus pen for it. Does this laptop support an active stylus?

A:Pavilion x360 13-u151TU

Hi,Please check the following list   http://support.hp.com/au-en/document/c05166879and come back later for more updatesRegards.

Read other 1 answers
RELEVANCY SCORE 50.4

I have just purchased a Pavilion x360 15 bk100na. There was no digital pen offered as an option. My PC came with Windows Ink Workspace loaded which suggests I may be able to use a pen. My question is, Can I use a pen and which model? Thanks

A:digital pen for pavilion x360

Hi,This would help you: http://support.hp.com/in-en/document/c05166879RegardsVisruth

Read other 1 answers
RELEVANCY SCORE 50.4

Searched forums with no luck . Power cord plugged in with white light ,no other lights flashing or blinking . Tryed the hard reset for model with sealed batery (holding power button down) no response. Looking for some model specific answers because standard trobleshooting has been tried and failed . Thanks in advance.

Read other answers
RELEVANCY SCORE 50.4

Hello!I would like to know,how much RAM i can add to my notebook?Today i have 6 Gb (6 GB DDR4-2133 SDRAM (1 x 2 GB, 1 x 4 GB))Thank you.













Solved!

View Solution.

A:Pavilion 13 X360 u116ur

Hi, The guide says: Support DDR4?2133 Dual ChannelSupports up to 16?GB maximum on?board system memoryDDR4?2133 Dual Channel Support? 16384 MB (8192 MB × 2 pieces)? 12288 MB (8192 MB + 4096 MB)? 8192 MB (4096 MB × 2 pieces)? 8192 MB (8192 MB × 1)? 6144 MB (2048 MB + 4096 MB)? 4096 MB (4096 MB × 1) The interesting point is ON-BOARD that normally means "soldered to the motherboard". Regards.

Read other 2 answers
RELEVANCY SCORE 50.4

Can the HP pavilion x360 13-s120 use an SSD for Windows 10? I have cloned my hard drive to SSD and when I install it says please install an operating system. I have also tried a fresh install of Windows to the SSD and it (and I) cannot find the required drivers. Is there a new BIOS that needs to be installed?  Or is this scenario impossible? I will welcome any suggestions at this point. Thanks

Read other answers
RELEVANCY SCORE 50.4

Hi I've read through some other posts but cannot seem to find the definitive answer. Can anyone please advise if they have or recommend an active stylus for HP Pavilion X360 s150sa. Many thanks in advance

Read other answers
RELEVANCY SCORE 50.4

Hello  I am in need of an Intel Virtual Button Driver to support Windows 7. Thanks for you help!

Read other answers
RELEVANCY SCORE 50.4

Pavilion X360 11  will not start. LED-power input from charger works fine. When press the power button the LED comes alive and stays on for 12 seconds. The fan works at about the same period but in two segments, one for 6 seconds, pause for a split second and continue another 6 seconds. Then LED and fan stops for 2 seconds and the cycle begins again and again.Tried the hard reset, the hold of power button for 15 and + seconds, the hold of F10 F 11 etc keys, the hold of WIn + B, opened computer and reset battery cmos battery, HD, etc... Nothing change this nuisance.Btw the screen never turns on, and no blinking lights anywhere.The only difference is when removed the memory card, the LED remained on but the fan off and the caps lock key blinked three times only. I am trying to make this junk to work out of pure curiosity, is not worth it really. Rather buy a MAC....... I really tried....

Read other answers
RELEVANCY SCORE 50.4

Hello.I have the HP Pavilion X360 13-u001ur  with SATA 1 Tb HDD. Can i use this HDD and add a new M2 SDD ? Or this notebook can have only a one hard drive - HDD or m2 SDD.Thanks.

Read other answers
RELEVANCY SCORE 50.4

I wanted to buy a stylus for my HP Pavilion x360 but I don't know what stylus is compatible with my laptop? Model 13-s120nrThanks!

Read other answers
RELEVANCY SCORE 50.4

I try to turn on my pc but nothing happens. I pressed down and held the power button but sadly it doesn't work. If anyone know how to solve this, please help.

Read other answers
RELEVANCY SCORE 50

Is this model allows RAM upgrade to 8gb and addition of SSD to existing Sata HDD? If possible please give instructions on how to do so and what RAM and SSD model/version would fit in. Thanks

Read other answers
RELEVANCY SCORE 50

I am trying to find a stylus that is compatible with my touchscreen laptop so i can use it for onenote and things like that. I've tried a few styluses like the surface pen that didnt work and was very unresponsive. My laptop is: HP Pavilion x360 (Model: 13-s060-sa) if anyone knows of or has found a stylus that works with this model i  would be very grateful to know what it is. I was looking at the HP Active Pen but this model wasnt in the compatibility list. Also, does anyone know how to calibrate the screen so it will work better with a stylus?Many thanks!

Read other answers
RELEVANCY SCORE 50

 I read on a memory site dealer that HP Pavilion x360 laptops provide 2 slots for ram sticks so I could install a 2x4Gb kit. But Piriform Speccy software gives a total memory slots of one. Is this model 13-s121ca an exception? Thanks for any answer

A:HP Pavilion x360 - 13-s121ca how many ram slots

This is from the Manual HP has assigned to that model: Manual Memory 2 SODIMM slots DDR3L-1600 Support for DDR3L-1600 Support for dual channel Supports up to 16384-MB maximum on-board system memory See page 38. You have to remove the motherboard from the chassis to access the memory slots.  Information is a bit hard to find but it appears your laptop has an i3-6100U processor and the only mnodels I have seen with just a single slot are Celeron and Pentium models.   If this is "the Answer" please click "Accept as Solution" to help others find it. 

Read other 3 answers
RELEVANCY SCORE 50

Hey there,Just literally unboxed my refurbished HP Pavilion x360 13" and it wouldn't start up. White light comes on - then goes off. Did this about 5-6 times and it came on to a dos style screen with white text telling me the fan was broken. Not sure whose problem I am now! I have emailed the company who sold me the laptop (laptopsdirect.co.uk) but haven't heard from them yet. Not sure if my warranty is with them or with HP? Cheers for any help,Mark

A:Just bought HP Pavilion x360 - fan is broken

Hello Mark,  Verify the warranty status here: http://support.hp.com/us-en/checkwarranty    If you PC is under warranty contact HP and get it FIXED ,  IF NO, then you will have to contact (laptopsdirect.co.uk) Click here : Contact HP  Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

Read other 1 answers