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Cryptowall 3.0 - what type of files does it encrypt?

Q: Cryptowall 3.0 - what type of files does it encrypt?

I see tell-tale signs of Cryptowall on my Act! server - HELP_DECRYPT.* files dropped in a bunch of folders.  However, database is fully functional.  Does anyone have an idea of what type of files get encrypted? Had this happen before on a file server and just about everything was unusuable - doc, xls, pdf, etc.  

RELEVANCY SCORE 200
Preferred Solution: Cryptowall 3.0 - what type of files does it encrypt?

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A: Cryptowall 3.0 - what type of files does it encrypt?

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Last week I have been messing around with Windows Firewall Control, and have enabled Medium Filtering.
This denies all apps from accessing the internet, unless I allow them manually, one by one.
Is this boring process going to increase my ransomware protection (refer to title)?

PS. Please don't hijack this thread with recommendations of anti-ransomware protection like CF, I already know them. Thanks in advance.
 

A:Do all ransomware files require an active Internet connection in order to encrypt your files?

I am under the assumption that Ransomware encrypts files upon execution.

Wait for an expert to reply.
 

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I have been trying to encrypt a folder using PGP 9.0.6 and Cryptainer Secure It 3.1.7.

http://www.cypherix.com/

http://www.symantec.com/business/theme.jsp?themeid=pgp

What's weird is that the folder and the files within it will not encrypt and I don't know why? Further more the folder will actually be missing files. Can anybody explain to me? No, I am not setting the applications to erase files after completion.

PGP Conventional Encryption has worked finally. I tried all the obvious stuff first like closing all non-essential volumes (virtual disk that are created and encrypted by PGP), transferring the files to another drive, etc.

On a slightly separate issue. I did have some data corruption involving an older and separate group of files. However I deemed that to a hardware failure or a OS/Software failure. Figured it might provide valid insight.

Update: Now my PGP conventional encryption, non .exe file generation worked. I don't understand why it wouldn't work? Going to rename the source folder and try again. MY encrypted .exe file generation with PGP should work.

I tried again. PGP conventional encryption and PGP Zip both encrypted fine. I tried creating a PGP .exe file and again it failed and files are missing; why?

I've done a full virus scan and spyware scan. No known threats detected that would cause this. I've done two system wipes in the past months. I've also removed, reinstalled, and or repaired the installation of both a... Read more

A:Unable To Encrypt Files & A Number Of Files Are Missing After Attempt.

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A few days ago, I noticed a popup saying computer wanted to reboot and would if I didn't postpone it. I wasn't doing anything, so I went ahead and did it. The windows updates (running Windows 7 Professional 64-bit) applied and I got back to the desktop. Adobe put up a box saying there was an update for it too, so I clicked on it. Before I could start it though, I got a windows box that said "Encrypting File System" and told me to backup my file encryption certificate and key. After some searching on google with a different computer, I found that this sometimes come up even if you have never encrypted anything as I have not. So I went ahead and let it save the key to a flash drive. I did the cipher /u command to find if any files were encrypted. It found thousands of files in 7 directories. Mostly pictures (.jpg) on the second hard drive and they weren't viewable.

Error: "Windows Photo Viewer can't open this picture because you don't have the correct permissions to access the file location."

Filenames were green in explorer. So I tried using the backup of the encryption certificate and key. It seemed to restore just fine, but all the files were still encrypted. I tried the decript command "cipher /d" but that wanted to either be in the directory or specify the directory/filename and the list from the /u just flew by and would only scroll back so far.

After some more searching, found a .vbs script to find all the encrypted files... Read more

A:decrypt files files that I didn't encrypt

Well, from what I've been able to find and try, looks like those last two directories are simply not recoverable. Since I didn't encrypt them in the first place, I don't seem to have a key for it.

So, for the future...
What made it encrypt those directories so I can not do it again?
What should I do now to prevent problems like this again? Just backup my encryption key and try and remember where I backed it up to? The current one should be good for a while. One of the many things I tried was extending the expiration date to 2113.

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Hi i encrypt my word excel or powerpoint files. afte that my system got crash . so i install the win XP again . but now when i am trying to open any file ( word excel or powerpoint files) its giving me the error. user does not have access privileges. i try to remome the encryption from the files but its also giving me the error.
these files are very important. kindly help me.

Sunil

A:Encrypt files

Quote:





Originally Posted by skaundal


Hi i encrypt my word excel or powerpoint files. afte that my system got crash . so i install the win XP again . but now when i am trying to open any file ( word excel or powerpoint files) its giving me the error. user does not have access privileges. i try to remome the encryption from the files but its also giving me the error.
these files are very important. kindly help me.

Sunil




I believe it is becasue when you originally encrypted the file, it used the original user account information to create the hash, etc for the encryption. When yoou reinstalled, did you recreate the user accounts with the same names as originally created?

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Hi All
i encrypt some files (Properties ->General ->advanced ) but from that time any file i created it , it become encrypt defalutly , how fix it?

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a while back i encrypted a file useing winzip, and now i want to open it but i dont know what that password i set for it was. is there any program that will unencrypt it or a way to find the password? thanks
 

A:How to un encrypt .zip files?

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If your computer ever becomes permanently unbootable and if you didn't back up your key with those files then Windows encrypted files will be lost. Beware of that. Accordingly people recommend True Crypt instead.

A:Don't want others see your files. Encrypt them with XP

Blade Jones makes a good point regarding NTFS encryption. It is a very valuable feature but you must understand the implications of using it. On this forum and others I have seen many cases where a user has reinstalled the OS or upgraded to a later version, only to find that important encrypted files are no longer accessible. This is a serious matter. NTFS encryption scrambles the contents of a file using a key that is a part of the user account. If that key is lost, and it will be when the OS is reinstalled., it is almost impossible to decrypt such files. Creating a new account with the same name and password will not create the same key.

It is possible to backup the encryption key before an OS reinstall but few people do so, or are even aware of the need.

With any encryption method involving a password be very sure you do not forget it! Forum rules do not permit help with lost passwords.

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I looked up how to encrypt files and it said windows 7 had a encryption software built in. I went to properties and went to the advance options and there was encrypt file for secure data or something like that. But it was unselectable.

A:How do encrypt files on my windows 7?

Whether you need to protect internal or removable drives, BitLocker in Windows 7 makes that protection easy because it works with almost any drive. Windows 7 simplifies the encryption of internal drives by automatically creating the hidden boot partition
necessary to use BitLocker to protect the OS volume, eliminating the need to manually select that option during installation or to repartition the drive afterward. Best of all, BitLocker can be enabled on drives running Windows 7 with a simple right-click...STEP
BY STEP GUIDE FOR SIMPLE ENCRYPTION IS:-
1.To enable encryption you would right click a folder or file and then choose Properties from the displaying menu.
2.Once the Properties page appears you would click the Advanced button on the General Tab and choose the Select the Encrypt contents to secure data check box, and then click OK.
3.Another dialog box will come up to give you the option of applying the changes to the folder only or to the folder, any subfolders found and the files within.
[NOTES FROM THE FIELD] – It is important to note that once you start encrypting information that you should back up your encryption certificate which is the “key” to lock and unlock the data. If your certificate and
key are lost or damaged and you do not have a backup, in most cases where a local system is involved, that encrypted information is lost as it remains forever locked.
 
 
There are more recovery options available to you when ... Read more

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Hello,

I'm looking for advice on how best to encrypt a few files.
Nothing huge just a meg or two of Word & XL files.
At the moment I just burn on disc & do not keep on the computer & hide the discs.
Looking for some "better than what is available on XP Pro" program that is less than $50.

Any ideas?

fmg

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i use encrypt files v1.5 to encrypted some word, excel and pictures. but today when i input the right password, it said: "check message log for errors"
and now i cannot see those files,what's the problem?

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RELEVANCY SCORE 53.6

Is there a way for me to encrypt files in Windows 7 Home premium? When I go to Properties > General tab > Advanced, the option to encrypt it is greyed out.

If possible, without 3rd party software please. If not, a link to some good free software.

A:Encrypt files in W7HP

I recommend truecrypt it's free software. You can encrypt os drive, data drives or folders.
TrueCrypt - Free Open-Source On-The-Fly Disk Encryption Software for Windows 7/Vista/XP, Mac OS X and Linux

if you want to encrypt without 3rd party you need to get higher version of windows 7 because i think home premium doesn't have that functionality

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I am attempting to encrypt files on a Windows 7 OS using EFS.
Receiving an error that states "The File Recovery certificate being outdated or expired is the most frequent cause of this invalid recovery certificate message".

I have located this to an expired certificate under RSoP, belonging to an account called sysadmin. The problem is that this laptop was a computer that I was given when I left my previous job. I'm presuming that account belong to the tech support team. It no longer exists under user accounts.
I've logged on with the Administrator account and recreated a certificate and generated the DRA, but still receive the same error. The certificate for sysadmin under RSoP still remains.
 

A:Unable to encrypt files using EFS

You're up a creek without a paddle man. EFS is non-trivial and you need the original Recovery Agent to access it.

Consider this scenario:

disk is EFS
user X has a password
user X account is deleted, but the data is kept
we discover, oops, we need something
recreate user X and even reuse the same original password
ACCESS DENIED results.
The encryption key is created such that it is unique to

the HD
the partition
the user
his/her password
time of day the password is created
The ONLY choice is to have created the Recovery Agent while the account was still active.
 

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Hello!
I installed clean windows XP on my "C" disk and i moved some files to "D" disk before installation. And now i can't access them, because i didn't save profile.
I tryd Advanced EFS Data Recovery (full version), but i can't decrypt files because they can't find profile.
 

A:Encrypt files after install

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Hey Oh My,
 
I got a mess and I cain't get up. Okey dokey. I is gonna start the puzzle. I was watchin a movie (okay streamin) and some pop up pages, popped up and as usual I closed them. Well one was stubborn and kept askin me, Iffen I wanted to leave the page, I wanted to, but it decided I shouldn't, so I pulled out the ole ctrl alt delete bat, and hit em onna haid. Upon restart I was reintroduced to said previous page requesting the $300 bucks. So now I looked at it and lo and behold the FBI, Cyber somethin or tother had been watchin my travels and decided I should go purchase a 300 dollar card and submit it to a certain site.
Okay I got nervous and google became my friend, till I remembered, I had much better friends, that prolly knew something about this stuff. Hustlin over to Bleepin Cornpruter, I frantically started readin posts and decided I was way over my head and had no Idea which way to turn. Got out the discs and burner, and comenced draggin n droppin.  Since I was afraid it might get to my external hard drive I burned most important files and looked to see if some of them were already encrypted. Okay now I gotta tell ya I don't know what an encrypted file looks like, so a fine tizzy I find myself in.
 
Now I am waitin for the whole thing to implode and wonder if there is something to be done, before Armaggedon arrives. Yeah, I  supposedly have been backin up but my external is too small and wont hold but one back up atta time, I have been dere... Read more

A:They want $300 to un encrypt my files, not so quick big fella I know somebody.

So now I looked at it and lo and behold the FBI, Cyber somethin or tother had been watchin my travels and decided I should go purchase a 300 dollar card and submit it to a certain site

Hello -
1 This is just a Scam infection, and the FBI never saw anything
2 Do not panic.
3 There are Self Help guides, or ...............
4 Guided help in the Malware Removal forums
 
Please advise us of the option you wish to use, and post a link back to your new topic.
 
U.S.A. Cyber Security Ransomware is part of the Troj/Urausy Ransomware family <= Link - This is a typical example of the infection.Read Entire Removal Guide <= Link - At the bottom of the article
You have the choice of attempting the above guide, or just posting directly to Malware Removal area.
Please note there will be a wait of about 3 days for the Experts to reply.
 
As you are badly infected, you can follow the instructions in the Preparation Guide starting at Step #6.
 
NOTE :If you are unable to complete any step, please post the topic and leave a full description of your problems
 
When you have done that, start a new topic and post the required logs to  Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
 
 Please Use Copy and Paste for all your responses, and Do Not Attach any unless your helper specifically requests this.
 
 If Help Bot responds to your t... Read more

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is it possible to change the extension of the file...let's just say a file is called wallpaper.jpg

can i change the extension to let say instead of jpg and change it to pgj...or somthing else...so the file now is wallpaper.pgj...

would this stop the file from opening..

i know u guys must be wondering why ...it's because i have some adult wallpapers from sites like desktop girls and others... which are in jpg format ...i don't want to delete them...
 

A:how can i encrypt or hide jpeg files

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RELEVANCY SCORE 52.8

Is there a secure and low-cost way to encrypt Quicken, Excel and PowerPoint files and email them to yourself, so you'll always have backups of your personal data?
I've seen free utilities advertised, but don't know whether it is safe to use them.
Is any of these utilities suitable for dial-up... My area does not have DSL, and won't have cable for a few months yet!

Thanks

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Hello,

Please help!
I have a 64-bit Windows 7 Professional O/S.
I've used external HDDs for months now, but today when I plug any external/portable HDD/SDD in it prompts me "Before you can save files on this drive, you need to encrypt it using BitLocker"...!!!
See attached screen shot.

I can open the drive, but I cannot do a thing with it. This is causing me all kinds of grief.

I didn't even know I had BitLocker on my laptop, as it is Windows 7 Pro. I don't want it.

There is no BitLocker option when I write-click my drive. There is no BitLocker To Go installed etc...

Can someone help me to write to my drives and remove BitLocker if needed??

Kind Regards,
LB

A:Before you can save files, you need to encrypt with BitLocker

Hi and welcome to SevenForums,
BitLocker Drive Encryption - Windows 7 Drive - Turn On or Off with no TPM

BitLocker Drive Encryption - BitLocker To Go - Turn On or Off

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Hello,

1) What are encrypted files and how do we know which files are encrypted and which are not.
2) i know its against the TSF rules to discuss anything related to password recovery or anything like that but just curious to know when anybody forget the password and if they are able to remove or change the password , would it affect encrypted files in anyway ??

3) Is their any way we can make any file encrypted or if we need to how we can remove encryption of any file.

Thanks

A:what are encrypted files ?? do we have any way to encrypt or decrypt and file ??

An encrypted file or folder is a file or folder that only someone with the appropriate permissions can view.

If you are the administrator of a computer with folders or files on it that you have created then you can encrypt them and only someone with the appropriate permissions i.e you and anyone else you give permission to can see and view the contents of that folder or file.

You can only do things with the file if you created it or are the administrator or have the appropriate permissions.

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Well crytowall got me, almost all my files. 
can't even open outlook. 
having to use my yahoo account to make contact and just barely remembered that password.
1. What is the best recovery tool to try to use?
2. On a USB drive, when crytowall deletes the file does it stay on the flash drive or go somewhere else?
3. Lots of pictures lost.
4. Was using Mcafee AV.
 
Mess, mess, mess, all day today...

A:CRYPTOWALL: got all my files, even .pst

A repository of all current knowledge regarding CryptoWall & CryptoWall 2.0 is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ
Reading that Guide will help you understand what CryptoWall & CryptoWall 2.0 does and provide information for how to deal with it and possibly decrypt/recover your files. At this time there is no fix tool for CryptoWall.
CryptoWall 2.0 uses its own TOR gateways...see Updated CryptoWall 2.0 ransomware released that makes it harder to recover files.
There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense.
Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.
Thanks
The BC Staff

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RELEVANCY SCORE 51.6

Hi,

When I got my Flash Drive today it came with a small application called SecretZip which runs from the drive and allows me to encrypt and password protect the files on there, Of course I could use WinRAR but as I use it for College and other places i cant install WinRAR on them PC's.

I have used our friend Google to try and find this program but I cant.
Does anyone know where I get it or a application like it that runs from the drive?

Thanks.

A:Encrypt and Password Protect files on Flash Drive

http://www.linova.com/software/SecretZip/

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Kids, I am not sure iffen this corntraption is soon to explode or collapse. I had a page pop up while watchin a streamin movie, said page seemed to represent the "Mandiant U.S.A Cyber Security Ransomware" or some similar nefarious scoundrel. I shut the page down only by resorting to Ctrl-Alt-Dlt, went to draggin and droppin files to Discs, cuz I ain't set up a big enuf external hard drive, to hold two backups atta time. Tho I don't actually know what a backup file looks like, nor how to access the files in said backup file. Mea Culpa, I gotta remedy that shortcomin. Well low and behold to this point my files do not yet seem to have changed and I can access this cornprutter so I may not have a problem. But its been a year or two since i got this gem and it prolly needs a good tendin to,
 
So I have available the two DDS files  to begin a cleanup process. First the dds.txt
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428
Run by Dave Haddad at 10:33:24 on 2014-02-01
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2013.748 [GMT -6:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost... Read more

A:I got skeered when a page popped up and wanted $300 or they'd encrypt my files

Please remove this reply. Thanks Dave

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i am not able to open some encrypt files....when i try to remove encryption it say that error applying attributes access is denied ....

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RELEVANCY SCORE 51.6

My daughters computer was infected with Cryptowall 2.0 in November 14. I was able to remove the virus.  Virus took over the ability to complete system restore, and of course, no back up!  Will we ever be able to get these files decrypted?  All of her life's pictures are on the computer.  She is a writer and all of her work from years and years is gone.  I don't want to pay the ransom, but I can't  let all of these important memories and works just disappear :/ I have been waiting and hoping a fix may come, but I am just not seeing it.  Any advice?

A:Please help with encrypted files from Cryptowall 2

Unfortunately there will be no way for us to decrypt the files. I will close this topic but feel free to send me a Personal Message if necessary.

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RELEVANCY SCORE 51.6

Hi everyone,
So yesterday I got to my computer and all these popups came up about my files being encrypted. I disconnected from the network, stopped all unknown processes and checked my files.
My second partition with all my data looks fine but then I found out that I have cryptowall on my machine and I shut it down right away to prevent any further damage.
I'm on windows 7, 32bit. In the past when I had a nasty virus I would boot with a Linux CD to get all my files off. I just want to know if cryptowall can still do anything if I boot into Linux though.
Does anyone know? Or is there a better method to get my files off?
I don't care about formatting everything after I'm done.
Thanks!

A:How to get files without cryptowall doing more damage

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===This topic is devoted to the infection.http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-informationIf you have a good backup you can restore your files.We can help in cleaning anything that was left over by the infection.When done then you can restore your files.Download the version of this tool for your operating system.Farbar Recovery Scan Tool (64 bit)Farbar Recovery Scan Tool (32 bit)and save it to a folder on your computer's Desktop.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.How to attach a file to your reply:In the Reply section in the bottom of the topic Click the "more reply Options" button.Attach the file.Select the "Choose a File" navigate to the location of the File.Click the file you wish to Attach.Click the Add reply button.Wait for further instructions.

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RELEVANCY SCORE 51.6

my computer is infected with cryptowall 3.0....it has locked up every file on my computer...is there a way to get my files back or am I out of luck? Help

A:cryptowall 3.0 - can i restore my files???

My guess is that your files are gone for good if the time limit has expired and you haven't paid the ransom, which is generally not recommended as you might not receive a decryption key.  If you have a recent backup of your files, then you will be in good shape ONLY after you have successfully removed Cryptowall from your computer.  You should post in an appropriate malware removal forum for assistance.  After the infection is removed, you could restore your data files from your backup.  In future, ensure that you have good anti-virus and anti-malware programs installed with real-time protection and practice safe computing to avoid future infections.
 
Hope this helps.  Have a great day.
 
Regards,
-Phil

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RELEVANCY SCORE 51.6

Hello, some months ago i received 1 email with 1 link after i click this link my files was been crypted. ( Movies, Songs, Photos )
After i reinstall the windows, i install antivirus, malware, i use ccleaner and more malware programs. (hitman pro ...)
I do this: 
i do this: 
I dont have previous versions for make back up...
Sorry for my english.
i attach 1 files crypted.

 Daft Punk - Get Lucky __ George Barnett cover.mp3   3.53MB
  0 downloads

A:My Files Crypted by Cryptowall 2.0

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===This is the infection - CryptoWall and HELP_DECRYPT Ransomware Information Guidehttp://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-informationOther than paying the ransom if it's not too late there is nothing we can do to restore your files.I know one thing I would not trust them, your call.If you want us to clean what has been left over the the infections please run these tools and submit the logs for my review.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Check off the element(s) you wish to keep.Click on the Clean button follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log ... Read more

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RELEVANCY SCORE 51.6

As a rule, I don't run NTFS on any of my systems and I advise against it in most situations. The reason is that I consider the additional stability and security that NTFS offers to be outweighed by the disadvantage of making it impossible, if not near impossible, to clean adware/spyware/viruses from an infected machine. But now I am presented with a new dilemma:

I have a laptop that I am using more as time progresses. It has a lot of information stored on it about my clients' user names, passwords, e-mail configurations, product keys (which they do lose, occasionally). Losing the laptop to a thief and the potential that the thief would discover the valuable and sensitive information stored on it . . . Well, I think you get the idea.

I am thinking of converting the laptop to NTFS and encrypting the many folders that contain sensitive information, thus protecting my clients from any potential damage due to loss of the laptop.

Here's the proposed scenario and conditions:
The laptop's hard disk is converted to NTFS.
Folders containing sensitive information are encrypted.
The OS on the laptop crashes and is unrecoverable.
I am forced to trash the existing OS and set up Windows 2000 or XP fresh and clean and start over again.
What must I do now to prepare for this day so that after the OS is loaded again, I can access those encrypted folders?
 

A:To encrypt (folders) or not to encrypt--that is my question.

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RELEVANCY SCORE 51.2

How do I get back the files that were in an encrypted folder in Windows XP? I went to the User I used to encrypt them (right click on folder->encrypt folder and subfolders) and undid that option, but even though the folder and subfolders are no longer listed in green color (the color of encrypted folders) the files themselves are still gone, just the folders themselves remain, but no files at all that used to be visible in those folders. I hate encryption. I never thought it meant "hide these files from everyone, including ME." It's so stupid. How do I decrypt my folders, or, perhaps more accurately, how do I decrypt the files that used to be visible inside the folders and subfolders in the previously-encrypted folder? I even did the lengthy thing related to Certificates and still the files themselves are hidden from me. And they're not simply "hidden files" because I tried that option in options->View but it didn't do the trick. There's gotta be another way.
Thanks

A:How do I get back the files that were in an encrypted folder in Windows XP? I went to the User I used to encrypt them (right cl...

It sounds like you may have already tried one of these steps.Perhaps one of the others will restore the files for you.

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RELEVANCY SCORE 50.8

Hello There, I am not sure if this is the right section to Post my problem,

I Got a CryptoWall Virus, So they Encrypted all my files and blackmail me to Decrypt them back, So Does anyone knows any way to Decrypt this ?
Please anyone can help, It's Excel and Word Work Files.
Once they do this Encrypted they delete Previous Versions, Restore Point and Windows Shadow Copies, I tried everything,
1-I run scan from Dos, by Kaspersky-Rescue-Disk-10.
2-Boot into Safe Mood with Network and Download Safety Online Scanner from Microsoft.
3-Then Downloaded and Scanned PC with RogueKiller.
4-Then Malwarebytes and Scanned PC.
5-Then I tried ShadowExplorer To Look if there any Previous Versions in Folders but got nothing.

For Sure i tried normal Methods, By changing the file extension, Copy it to another PC, Reinstall Office.

So Please Any one can Help in this, i have looked up and i found a lot of methods they say what i said so please can you help.

This the TxT they left in each folder

What happened to your files ?
All of your files were protected by a strong encryption with RSA-2048 using CryptoWall.
More information about the encryption keys using RSA-2048 can be found here: http://en.wikipedia.org/wiki/RSA_(cryptosystem)
What does this mean ?
This means that the structure and data within your files have been irrevocably changed, you will not be able to work with them, read them or see them,
it is the same thing as losing them forever, but with our help, you can restore th... Read more

A:CryptoWall Ransomware, Please Help To Decrypt Files.

Unfortunately there's nothing you can really do if you wish to have your files back short of paying. I know they managed to help people who were infected by Cryptolocker so they can go to the site (https://www.decryptcryptolocker.com/) and get their keys but no idea if they can help you as it's CryptoWall

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RELEVANCY SCORE 50.8

I am watching as folders are being created and files being corrupted. There are files on the desktop that are changing and being moved into new folders that were just created.
 
Almost positive this is Cryptowall and wondering what I can do to stop this!
 
HELP!!!

A:Watching Cryptowall effect files right now!!! Help!!!

disconnect from the internet and turn the computer off now!
 
The process will then be stopped and you can look at rescuing unencrypted files, though you will lose any encrypted ones.
 
If you choose to go this way.
 
It is a hard choice, you may wish to let it finish and pay the ransom

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RELEVANCY SCORE 50.8

Hi, a client brought my on an external disk a copy of all his files. Most of them got encrypted by cryptowall 3 but not all of them. I don't have access to registry or to the PC that got affected. Is there any way to identify infected only files? I also have the decrypter from the hacker, how this decrypter works? Does it needs the registry list or can I just put all files to the same folder and it will just decrypt them? Will it try to decrypt the unencrypted files also so it will destroy them?
Thank you.

A:cryptowall 3 files on external disk

Encrypted files usually have random character extension,others mostly have regular extension. Not sure how decrypter works,but you can try it though. If that didn't help,those files are lost forever.

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RELEVANCY SCORE 50.8

Please help, I can't access any of my photo's or Word documents.

Supposedly all of my files have been encrypted with RSA-2048 using Cryptowall and I can pay $500 in Bitcoins to have them restored. Can anything be done?

Thank you in advance for your help!

My Hijackthis.log;

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:53:09 AM, on 6/1/2014
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16545)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Sharon\AppData\Roaming\Yszezaxu\geepm.exe
C:\Program Files\Constant Guard Protection Suite\IDVault.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Fi... Read more

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RELEVANCY SCORE 50.8

Hey, I need some help removing CryptoWall 3.0 and decryting files/pictures. Can this be done? Thanks in advance.
 
Jeff

A:Help removing CryptoWall 3.0 and decrypting files

sorry, i forgot to include the logs
 
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 31-01-2015
Ran by john (administrator) on JOHN-PC on 31-01-2015 13:48:45
Running from C:\Users\john\Downloads
Loaded Profiles: john (Available profiles: john)
Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
 
==================== Processes (Whitelisted) =================
 
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
 
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgrsa.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgcsrva.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(SUPERAntiSpyware.com) C:\Program Files\SUPERAntiSpyware\SASCore64.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgidsagent.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgwdsvc.exe
(Microsoft Corporation) C:\Program Files (x86)\Skype\Toolbars\AutoUpdate\SkypeC2CAutoUpdateSvc.exe
(Microsoft Corporation) C:\Program Files (x86)\Skype\Toolbars\PNRSvc\SkypeC2CPNRSvc.exe
(Dritek System Inc.) C:\Program Files (x86)\Launch Manager\dsiwmis.exe
(Acer Incorporated) C:\Program Files\Acer\Acer ePower M... Read more

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RELEVANCY SCORE 50.8

The virus is gone, but I'm left with every document, picture, video and older saved emails all encrypted.  I haven't been able to find a remedy for getting my files restored to their original state, and just wondered if anyone was working on a cure.

A:Has there been a "fix" published for Cryptowall encrypted files?

Please refer to the following:
 
http://www.bleepingcomputer.com/forums/t/532879/cryptowall-new-variant-of-cryptodefense/
http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

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RELEVANCY SCORE 50.8

I have scanned my computer using Malwarebytes, Spybot, and Avast 2015 antivirus, and quarantined/fixed whatever was found.  BUT I cannot open my data files.  There are files named help_decrypt, and when I open the help_decrypt.txt, it says: All of your files were protected by a strong encryption with RSA-2048 using CryptoWall 3.0.  When I open help_decrypt, it takes me to the following website: paytoc4gtpn5czl2.torpaysolutions.com/zzcQYe
 
I ran FRST, and below is the text from the FRST.txt file.  I have also attached the Addition.txt file
 
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 11-03-2015
Ran by Rosie (administrator) on GW-LPTP on 27-03-2015 11:34:34
Running from C:\Documents and Settings\Rosie\Desktop
Loaded Profiles: Rosie & Administrator (Available profiles: Rosie & Administrator)
Platform: Microsoft Windows XP Professional Service Pack 3 (X86) OS Language: English (United States)
Internet Explorer Version 8 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(AVG Technologies CZ, s.r.o.) C:\PROGRA~1\AVG\AVG2015\avgrsx.exe
(AVG Technologies CZ, s.r.o.) C:\Program Files\AVG\AVG2015\avgcsrvx.exe
(Synaptics, Inc.) C:\Program Files\Sy... Read more

A:Data files encrypted with Cryptowall 3.0

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===This is the infection - CryptoWall and HELP_DECRYPT Ransomware Information Guidehttp://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-informationOther than paying the ransom if it's not too late there is nothing we can do to restore your files.I know one thing I would not trust them, your call.We can only clean your computer of the bad files. Hope you have a good backup of your important files.Execute the following to clean the computer.=== ATTENTION: System Restore is disabled.Before proceeding with this fix restore it.How to:http://support.microsoft.com/en-us/kb/310405===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.start

CloseProcesses:

HKLM\...\Run: [KernelFaultCheck] => %systemroot%\system32\dumprep 0 -k
Winlogon\Notify\SDWinLogon: SDWinLogon.dll [X]
URLSearchHook: HKU\S-1-5-21-195908757-649669058-3365430507-1006 - Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll (Yahoo! Inc.)
SearchScopes: HKU\S-1-5-21-195908757-649669058-3365430507-1006 -> {6F9CF7B0-AD7C-4C61-B323-BF4B09373575} URL = http://websearch.ask.com/redirect?client=ie&tb=ORJ&o=100000031&src=crm&... Read more

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RELEVANCY SCORE 50.8

Fantastic website and great tools. I Used the listwall tool to identify the corrupted files and then deleted them. Upon running the Listwall scan again, the same files appeared in the list. Do I need to clear the previous search or is there another issue.
 
Thank you!

A:Deleting Cryptowall corrupted files

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/591116 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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RELEVANCY SCORE 50.8

Im posting some logs I ran with the help of Alexstrasza hope this gets the ball rolling also note I cant change the name of my computer from TONI :/ kinda annoying... I'm currently following the Help guide  Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 29-04-2015 01Ran by User (administrator) on RAGNAROK on 29-04-2015 15:37:01Running from C:\Users\User\DownloadsLoaded Profiles: User & The Worm (Available profiles: User & The Worm)Platform: Windows 7 Home Premium Service Pack 1 (X64) OS Language: English (United States)Internet Explorer Version 11 (Default browser: IE)Boot Mode: NormalTutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/==================== Processes (Whitelisted) =================(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgrsa.exe(AVG Technologies CZ, s.r.o.) C:\Program Files (x86)\AVG\AVG2015\avgcsrva.exe(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe(NVIDIA Corporation) C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe(NVIDIA Corporation) C:\Windows\System32\nvvsvc.exe(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.... Read more

A:All files encrypted and 50Gbs of HDD have been taken by CryptoWall 3.0

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.

start

CreateRestorePoint:
CloseProcesses:

() C:\Program Files (x86)\AVG Web TuneUp\vprot.exe
() C:\Windows\FrameworkUpdate\Update.exe
(AVG Secure Search) C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\ToolbarUpdater.exe
() C:\Program Files (x86)\Common Files\AVG Secure Search\vToolbarUpdater\3.2.0\loggingserver.exe
HKLM\...\Run: [] => [X]
HKLM-x32\...\Run: [vProt] => C:\Program Files (x86)\AVG Web TuneUp\vprot.exe [2662424 2014-10-11] ()
Startup: C:\Users\Tonir\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HELP_DECRYPT.HTML [2015-04-29] ()
Startup: C:\Users\Toni\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HELP_DECRYPT.PNG [2015-04-29] ()
Startup: C:\Users\Toni\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HELP_DECRYPT.TXT [2015-04-29] ()
InternetURL: C:\Users\Toni\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HELP_DECRYPT.URL -> hxxp://7oqnsnzwwnm6zb7y.gigapaysun.com/140U38f
ShortcutTarget: WarframePlatinumHack.lnk -> C:\ProgramData\{337bc086-5cd8-f54b-337b-bc0865cd0219}\WarframePlatinumHack.ex... Read more

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RELEVANCY SCORE 50.8

Hi everyone, first post here, hope this is the right forum section for this sort of question, hope I've provided details usefully
 
So...
 
I've got my teeth very firmly into a recovery from CryptoWall on Windows XP.
 
Now I need to, not just search/find, but copy, retaining folder structure, all the files that have not been affected.
 
I'm thinking things like:
Are there file managers can do copy jobs retaining folder structure? Can Total Commander do that?
Comparing headers of files to what they *should* be, given the file extension, could be a way to spot encrypted files
Better be sure which filetypes have been affected first...
Can *possibly* get my head round writing a script (in PHP though!) to show me all the file Exts that appear in the ListCWall log that just finished
No idea about reading file headers though, particularly working in Windows
 
 
I've got some valuable stuff back (Outlook and Quickbooks), found and recovered some non-encrypted deleted files using R-Studio (seems very good, I might buy it).
 
I've avoided working on the original drive almost completely and I've got the WinXP install running in VBox (Windows 7 Pro 64bit host) so I feel I'm doing pretty well!
 
Next move is to scout around a bit with Shadow Explorer before seeing if System Restore helps...
 
 
 
It's a whole lotta fun but I'm stumped so far for a practical solution for collecting together the *good* files that are left.
 
What... Read more

A:How to gather the files that are *not* encrypted (CryptoWall 3)

to Bleeping Computer.A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQThere are also ongoing discussions in these topics:CryptoWall - new variant of CryptoDefense Support & DiscussionCryptoWall 3.0 Support & DiscussionRather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in one of those topic discussions. Doing that will also ensure you receive proper assistance from our crypto malware experts since they may not see this thread. To avoid unnecessary confusion...this topic is closed.ThanksThe BC Staff

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RELEVANCY SCORE 50.8

Although CW3 writes the list of all encrypted files to the registry (which you can get from ListCWall), our attempt to restore those from our backup was incomplete. We ended up with encrypted and unencrypted files all mixed together and needed a way to find out what was still encrypted.
 
This open source tool I wrote solved this problem for us. If it's something useful to you, feel free to use it; if you need it to do something it currently doesn't, add an issue to the github project and I'll try to help you out.
 
https://github.com/pettys/CryptoWall3Finder/
 
I also needed a way to recover previous versions of encrypted files that are sync'd with Google Drive. I was able to create a script to do this automatically through Google Drive's API. I don't have the source available for that, but if it's something you need I'll see if I can make it available to you.

A:CryptoWall 3, list all files currently encrypted

Hi pettys Lawrence Abrams (aka Grinler), the Founder and Owner of BleepingComputer also wrote a small utility for that, with the help of a member here on BleepingComputer. It's called ListCWall and it has been available for a few months now. Here it is:http://www.bleepingcomputer.com/download/listcwall/

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RELEVANCY SCORE 50.8

Yesterday I found that I could not open any of my files. I then noticed a couple of new icons on my desktop that made me realized I had been infected. Here is the note:
85E41FAFD20DB9781D1D9D0B2E1D5387
What happened to your files ?
All of your files were protected by a strong encryption with RSA-2048 using CryptoWall.
More information about the encryption keys using RSA-2048 can be found here: http://en.wikipedia.org/wiki/RSA_(cryptosystem)
What does this mean ?
This means that the structure and data within your files have been irrevocably changed, you will not be able to work with them, read them or see them,
it is the same thing as losing them forever, but with our help, you can restore them.
How did this happen ?
Especially for you, on our server was generated the secret key pair RSA-2048 - public and private.
All your files were encrypted with the public key, which has been transferred to your computer via the Internet.
Decrypting of your files is only possible with the help of the private key and decrypt program, which is on our secret server.
What do I do ?
Alas, if you do not take the necessary measures for the specified time then the conditions for obtaining the private key will be changed.
If you really value your data, then we suggest you do not waste valuable time searching for other solutions because they do not exist.
For more specific instructions, please visit your personal home page, there are a few different addresses pointing to your page below:
1.https://kp... Read more

A:I have Cryptowall Virus. Can my files be saved?

CryptoWall is essentially a new variant of CryptoDefense.A repository of all current knowledge regarding CryptoDefense is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoDefense and How_Decrypt Ransomware Information Guide and FAQReading that Guide will help you understand what CryptoDefense does and provide information for how to deal with it and possibly decrypt/recover your files. At this time there is no fix tool for CryptoWall.There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense. Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.ThanksThe BC Staff

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RELEVANCY SCORE 50.8

My Dad got Cryptowall 3 recently maybe about a week ago from an email (my guess).
 
I brought his computer home and was able to shutdown most of the virus to allow me to copy off the files he needs from it.
 
Most are infected some are not.
 
I have old copies of some of his files and in at least one case I have a copy of a file that is encrypted and the same file not encrypted. Dates match.
 
I have copies of the EXE and associated files that I could find that infected his computer or are part of the infection. I am not interested in cleaning the computer, as I will be redoing the computer. Combofix caused the computer to blue screen anyways. Yes I know I'm not supposed to use it, I have been using it to clean computers for years now (part of my job).
 
his computer was windows XP Pro, and I have removed the hard drive, I am installing Windows 7 now on another hard drive.
 
My question is, does anyone know if it is possible to obtain a decryption key if I have a copy of an encrypted file and the same file not encrypted?
 
If anyone wants copies of the suspected infecting files I can provide them.

A:Cryptowall 3 question about decrypting files

Hello, Welcome to BleepingComputer.I'm nasdaq.===I do not think that your files can be restored.Read about it.CryptoWall and HELP_DECRYPT Ransomware Information Guidehttp://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information

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RELEVANCY SCORE 50.4

Dear All,

One of my Laptops got infected with Cryptowall 3.0 malware. it had decrypted all possible files like word, excel, pdf, txt, etc.
Its a ransomeware and is asking for a payments of $1000.00 for decryption key.
Windows, macafee and all possible malware removal tools used but the files are still encrypted.

Anybodies professional advise is highly appreciated

Regards
Z
 

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RELEVANCY SCORE 50.4

Hello everyone,
 
My PC got infected a few months ago(around April) with the virus "cryptowall 3.0". This means it has corrupted many files on my pc and it is impossible to open any of them. The bad news is that I have no backup files(I know this is anacceptable and naive, but it happens), these files are really, really important for my career(my diploma thesis is one of them).  I haven't been able to find a solution since then so I decided to give it a last shot here. If you guys could help me you would literally save my life.
 
Thank you in advance,
Stella
 

A:cryptowall 3.0 virus infection- Corrupted Files

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQCryptowall typically deletes (though not always) all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try in case the infection did not do what it was supposed to do. Another possible options is to try file recovery software such as R-Studio or Photorec to recover some of your original files but there is no guarantee that will work.At this time there is no fix tool and Decryption of any CryptoWall Files...is impossible since there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom. The only other alternative is to save your data as is and wait for possible updates...meaning, what seems like an impossibility at the moment (decryption of your data) there is always hope someday there may be a breakthrough or possible solution so save the encrypted data and wait until that time.There are also ongoing discussions in these topics:CryptoWall - new variant of CryptoDefense Support & DiscussionCryptoWall 3.0 Support & DiscussionRather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in ... Read more

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RELEVANCY SCORE 50.4

Hello everybody! I have a friend whose laptop was infected by Cryptowall 3.0. The laptop is fairly old but it's still very usable for the usual work. I already told my friend that there's still no decrypter as to date that could decrypt the files that were affected by Cryptowall 3.0.
Basically I want to backup some unaffected files on the laptop and I plan to remove its hard drive and plug it on my PC and perform the necessary things.
Here are my questions:
Will my PC be infected too with the Cryptowall 3.0 virus given that I'll be pluglling the hard drive on my PC? 
Will the encrypted files still carry the virus if I will also backup them?
Is there a way to determine which files are encrypted considering that I'll be using the laptop's drive as secondary drive on my PC?  (Or does running ListCwall program on the affected laptop the only way to determine the files that are currently affected?)
I would really appreciate your help in dealing with this situation. I have had perform several malware removal before but this is my first time to encounter Cryptowall.
 

A:Backing up files from Cryptowall 3. 0 infected laptop

1. If you remove the drive from the infected PC and connect it to your PC that is not infected, you should be safe provided you DO NOT BOOT from the infected drive.  If you boot from the infected drive, Cryptowall may be active and will now have access to the disks attached to your computer. (Note: i'm not an expert on Cryptowall...I'm erring on the side of caution by assuming that Cryptowall remains active until the ransom is paid.  Possibly it goes dormant after it alerts the user that the files are encrypted, but I cannot confirm or deny that.  I advise using caution and never booting from the infected drive.
 
2. The encrypted files do not carry any malicious code.  You can safely copy/back them up.
 
3. I seem to recall that Cryptowall wrote a list of infected files to the registry somewhere... you'll need to Google to get the specifics.  I'm not familiar with ListCwall, but I suspect it simply reads the applicable registry key value(s).
 
I also recommend keeping an exact copy of the infected drive (before removing Cryptowall).  The exact copy you can stash in case your key becomes available in the future.
 
Good luck,
 
AF

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RELEVANCY SCORE 50.4

My daughter's laptop (Windows 7 home premium) started to give her trouble a few days ago - would not play audio on youtube, running slow, not letting her get to hotmail.
 
I ran AVG scan (is normally running with resident shield active) and malwarebytes scan as well. Both programs found problems and seemed to fix them.
 
Then today, checking it again for problems, it came up with the message about all the files being encrypted and needing to pay to get them back!!
 
I just want to clean the laptop completely. I assume the encrypted files are lost forever except those we have backups of.
 
Please help me clean the computer.
 
Here is the DDS log:
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16464
Run by bob at 21:06:00 on 2014-10-28
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.1.1033.18.3893.1428 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG10\avgchsva.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Wind... Read more

A:Laptop attacked and files encrypted by CryptoWall 2.0.

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