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persistent malware undetected by virus scans and malware removal tools

Q: persistent malware undetected by virus scans and malware removal tools

I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\Program Files\LENOVO\HOTKEY\FNF5SVC.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\AVG\AVG9\avgam.exeC:\Program Files\AVG\AVG9\avgnsx.exeC:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exeC:\WINDOWS\system32\PnkBstrA.exeC:\Program Files\Intel\Wireless\Bin\RegSrvc.exeC:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exeC:\Program Files\AVG\AVG9\avgemc.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\AGRSMMSG.exeC:\WINDOWS\system32\WLTRAY.exeC:\Program Files\Lenovo\HOTKEY\TpWAudAp.exeC:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exeC:\Program Files\Canon\Memory Card Utility\iP6600D\PDUiP6600DMon.exeC:\WINDOWS\system32\igfxtray.exeC:\WINDOWS\system32\hkcmd.exeC:\WINDOWS\system32\igfxpers.exeC:\WINDOWS\system32\igfxsrvc.exeC:\Program Files\DivX\DivX Update\DivXUpdate.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exeC:\QUICKENW\QWDLLS.EXEC:\Program Files\Pando Networks\Media Booster\PMB.exeC:\Program Files\internet explorer\iexplore.exeC:\Program Files\internet explorer\iexplore.exeC:\Program Files\internet explorer\iexplore.exeC:\Documents and Settings\User\Local Settings\Temporary Internet Files\Content.IE5\90FWCGMU\HijackThis[1].exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R1" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\Ask.com\GenericAskToolbar.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dllO2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dllO3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dllO3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dllO3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\Ask.com\GenericAskToolbar.dllO3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dllO4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exeO4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exeO4 - HKLM\..\Run: [TPWAUDAP] C:\Program Files\Lenovo\HOTKEY\TpWAudAp.exeO4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hideO4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsersO4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exeO4 - HKLM\..\Run: [PDUiP6600DMon] C:\Program Files\Canon\Memory Card Utility\iP6600D\PDUiP6600DMon.exeO4 - HKLM\..\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exeO4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exeO4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exeO4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exeO4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exeO4 - HKLM\..\Run: [Microsoft Default Manager] C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe -resumeO4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOWO4 - HKLM\..\RunOnce: [Uninstall Adobe Download Manager] "C:\WINDOWS\system32\rundll32.exe" "C:\Program Files\NOS\bin\getPlus_Helper_3004.dll",Uninstall /IE2883E8F-472F-4fb0-9522-AC9BF37916A7 /Get1noarpO4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')O4 - Global Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXEO4 - Global Startup: caclsAllowAndDelete.exeO4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?O4 - Global Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXEO8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.htmlO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLLO9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Lenovo\Bluetooth Software\btsendto_ie.htmO9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\Lenovo\Bluetooth Software\btsendto_ie.htmO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {2DAD3559-2923-4935-AD49-B673D2539944} (IASRunner Class) - https://www-307.ibm.com/pc/support/access/a...ntent/AcpIR.cabO16 - DPF: {784797A8-342D-4072-9486-03C8D0F2F0A1} (Battlefield Heroes Updater) - https://www.battlefieldheroes.com/static/up...er_5.0.23.0.cabO16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-09.sun.com/s/ESD7/JSCDL/jdk...ows-i586-jc.cabO16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://wwwimages.adobe.com/www.adobe.com/p...obat/nos/gp.cabO16 - DPF: {CF84DAC5-A4F5-419E-A0BA-C01FFD71112F} (SysInfo Class) - http://content.systemrequirementslab.com.s...el_4.1.66.0.cabO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG9\avgpp.dllO20 - Winlogon Notify: avgrsstarter - avgrsstx.dll (file missing)O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dllO22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dllO23 - Service: AVG E-mail Scanner (avg9emc) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgemc.exeO23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG9\avgwdsvc.exeO23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeO23 - Service: DB2 JDBC Applet Server (DB2JDS) - International Business Machines Corporation - C:\Program Files\IBM\SQLLIB\BIN\db2jds.exeO23 - Service: DB2 Security Server (DB2NTSECSERVER) - International Business Machines Corporation - C:\Program Files\IBM\SQLLIB\BIN\db2sec.exeO23 - Service: Intel? PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exeO23 - Service: Fn+F5 Service (FNF5SVC) - Lenovo. - C:\Program Files\LENOVO\HOTKEY\FNF5SVC.exeO23 - Service: getPlus? Helper - NOS Microsystems Ltd. - C:\Program Files\NOS\bin\getPlus_HelperSvc.exeO23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exeO23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exeO23 - Service: Intel? PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exeO23 - Service: Intel? PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exeO23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

RELEVANCY SCORE 200
Preferred Solution: persistent malware undetected by virus scans and malware removal tools

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OTL from this link.Save it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Under the Custom Scan box paste this in:netsvcsmsconfigdrivers32 /all%systemroot%\system32\*.dll /lockedfiles%systemroot%\system32\*.sys /90%systemroot%\Tasks\*.job /lockedfiles%systemroot%\System32\config\*.sav %SYSTEMDRIVE%\*.*%systemroot%\system32\Spool\prtprocs\w32x86\*.dll%systemroot%\*. /mp /s/md5starteventlog.dllscecli.dllnetlogon.dllcngaudit.dllsceclt.dllntelogon.dlllogevent.dlliaStor.sysnvstor.sysatapi.sysIdeChnDr.sysviasraid.sysAGP440.sysvaxscsi.sysnvatabus.sysviamraid.sysnvata.sysnvgts.sysiastorv.sysViPrt.syseNetHook.dllahcix86.sysKR10N.sysnvstor32ahcix86s.sysnvrd32.sysuser32.dllws2_32.dll/md5stop%systemroot%\*. /mp /sHKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AUCREATERESTOREPOINTClick the Quick Scan button.The scan should take a few minutes.Please copy and paste both logs in your reply.We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:Why we request you disable CD Emulation when receiving Malware Removal AdviceThen create another GMER log and post it as an attachment to the reply where you post your new OTL log. Instructions on how to properly create a GMER log can be found here:How to create a GMER logIn your reply, please post both OTL logs and the GMER log.

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RELEVANCY SCORE 107.6

When I try to run a scan from usind AVG anti-virus, Avira, Windows Defender, or SuperAntiSpyware; when the scan gets to a certain point, Windows shuts computer down with a blue window. It says Kernel_Stack_ Inpage_ Error plus some standard verbage about if you recently installed sortware/hardware,see administrator, etc. At bottom it says: STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xF79B1D24). I could sometimes run AVG scan in "select drives/folders" mode but recently it quit allowing that after I upgrade to AVG 9 (free). I uninstalled AVG and went to Avira but with same results. Scanning with Windows defender did the same. I recently installed and ran SuperAntiSpyware and was able to pinpoint problem to " System Volume Information" directory. I am unable to open to see contents as Windows shows no files in it. When I ask Ariva to scan it, Ariva says no files also but if I use AntiSpyware to scan, it shows many files during it's scan but will get to a certain point and computer will shut down. I can almost see file that shuts it down but it happens too fast to catch it. I was able to run "RootRepeal" and log is below. I was not able to run "DDS.scr".

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/30 13:15
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepe... Read more

A:Unknown malware/virus won't let any anti-virus/windows defender/malware removal progran to complete scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 97.6

Hey there, Recently it seems my computer has been running a lot slower than usual, i had the same problem about a month back and decided to just do a system restore, wiped everything and started over. Things were fine up untill a few days ago where my computer was showing the same symptoms as before, Windows explorer would constantly crash and programmes such as Google Chrome or WoW were incredibly slow, others simply wouldnt evern load, all this followed by eratic CPU behaviour where it would jump from 0% to 90-100% I looked around on the internet for solutions and at first thought i had a Trojan masquerading as explorer.exe though after trying to look for it, i found nothing.I hav done scans and nothing has come up and as of yesterday i no longer have Norton 360 as some of the things ive heard about it are not so good, after deletion my computer seems to be running a little smoother though im still not certain the problem has been resoled, any advice or assistance will be greatly appreciated. HijackThis log is below, as is system spec. Thanks.

Spec: Intel(r) Core(TM) Duo CPU E6750 @2.66GHz 2.67GHz
4.00G RAM
32Bit OS
NVIDIA GeForce 9600 GSO
500G HDD
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:10:12, on 28/01/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender... Read more

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RELEVANCY SCORE 92.8

Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

A:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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RELEVANCY SCORE 92.8

i cant even get Hijack this to work as soon as i run it it disappears so i cant even post that here to show whats going on with my computer.. im using windows XP... i keep getting redirected when i try to search on yahoo or google... using mozilla firefox. ive also tried to run in safe mode but i keep getting a blue error screen and cant move past that.

A:advanced virus removal / security tools malware?

Let's see if we can get a scan to workIf this works, go ahead and repost in the HJT forum. If not, post back hereRun this application and then immediately run your scanPlease download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer or you will have to run it again

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RELEVANCY SCORE 92.8

My computer experienced Police Pro and/or Antivirus 2010 which disabled AVG 8.5 along with Malwarebytes, Norman Malware remover, spy doctor and Hijack This ... I have manually removed all registry items and files that I could locate and the computer does not show any sign of the virus while in safe mode, however it still will not run AVG scans or any other malware removal tools, so my assumption is that there is something still running that I am not seeing.

I tried to run RootRepeal, but it crashes if I request Files to be scanned. I then ran Win32kDiag and it appears to have run below is the log. Any help in getting AVG and a Malware removal tool running would be greatly appreciated!!!!!
Running from: C:\Documents and Settings\Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINNT'...

Found mount point : C:\WINNT\$hf_mig$\KB925454\KB925454

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB944533\KB944533

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB956390\KB956390

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\&... Read more

A:Anti-virus and malware removal tools disabled

Hello vjc,Please refrain from making any changes to your system (updating, installing, removing, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.Please save this file to your desktop. Click on Start->Run, and copy-paste the following command (the bolded text) "%userprofile%\desktop\win32kdiag.exe" -f -r into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

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RELEVANCY SCORE 92.8

So I had a virus that I thought I had gotten rid of a month ago, but it seems to have returned last night while I was asleep. It now freezes or shuts down anytime I start the computer normally, so I have to start it in Safe Mode to get anything running. It won't let me install Malwarebytes or SUPERspyware removal or anything like that. Ad-aware removed a few things but when I rebooted I couldnt start my computer normally. I have McAfree, but I can no longer start it. Most removal programs I try to install don't work. And when I start a firefox browser, even in safe mode, it tells me "The procedure entry point [email protected]@Z could not be located in the dynamic link library msvcrt.dll." So here is my HijackThis log from Safe Mode:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:21:53 PM, on 5/4/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wbem\unsecapp.exeC:\WINDOWS... Read more

A:Virus that prevents malware removal tools (malwarebytes, etc.)

Sorry, here is my dds file

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RELEVANCY SCORE 91.2

Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

A:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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RELEVANCY SCORE 90

My computer got a nasty little bug on it.

I believe it was one of those fake antivirus trojans. I had one before and Malware Bytes took it right off, but it couldn't do it this time. The malware keeps reloading on the system regardless of what I use.

I've used PC Tools Spyware Doctor (which I paid for and it has done nothing of note); Spybot and MBAM. The program keeps redirecting my browser to google-redirect.com or something like that and giving me tons of ads.

This is the log that I got after the most recent MBAM attempt.

I've removed and rebooted, with this and spybot, but the result is the same each time.

Please help.

Thank you.

Malwarebytes' Anti-Malware 1.36
Database version: 2084
Windows 5.1.2600 Service Pack 3

5/6/2009 7:14:22 PM
mbam-log-2009-05-06 (19-14-22).txt

Scan type: Quick Scan
Objects scanned: 86122
Time elapsed: 5 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 0
Registry Values Infected: 2
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\Temp\msb.dll (Worm.Autorun) -> Delete on reboot.
C:\WINDOWS\system32\autochk.dll (Worm.Autorun) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run�... Read more

A:persistent malware - ran MBAM, PC Tools, SpyBot, still there

i have the same issue please help. Except I only have Usernit

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RELEVANCY SCORE 89.6

I picked up a machine (XP pro, SP3) from a customer on 9/1 that had an infection that would allow you to start an anti-malware tool (I tried Autoruns first, then Malwarebytes, and Spybot S&D, along with a few other items) but the program would be killed while scanning. After it was killed, the infection would then block access to the EXE, preventing you from deleting it or overwriting it. Renaming the programs before running them did not help.SAV had been on the machine, which is what gave the customer her first warning. However, by the time I got there it had been disabled, though parts of it were still showing in the task manager.Extensive searching only found two people with similar problems and only a few hints on what to try to do.http://www.bleepingcomputer.com/forums/t/254129/cant-run-antimalware-mwaw-hjt-ddsscr-etc/ andhttp://samimikhail.blogspot.com/2009/08/vi...s-update-6.htmlMy usual procedure is to slave the hard drive in another machine and perform a virus-scan.When I did this, SAV Coprorate 8.1 found some items... Trojan.Fakealert!gen Infostealer Infostealer.Snifula.B Backdoor.HaxDoor.IMalwarebytes found "Backdoor.Sdbot"However, when I put the hard drive back, this did not resolve the fundamental issue of not being able to run the malware tools.The trick that finally worked for me (based on something I read somewhere...I must have spent 3 hours scouring posts from other people!) was to kill "explorer" via the task manager and then launch applicat... Read more

A:Anti-Malware tools being killed during scans

Please post the results of your MBAM scan for review.To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.Click the Logs Tab at the top.The log will be named by the date of scan in the following format: mbam-log-date(time).txt
-- If you have previously used MBAM, there may be several logs showing in the list.Click on the log name to highlight it.Go to the bottom and click on Open.The log should automatically open in notepad as a text file.Go to Edit and choose Select all.Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.Come back to this thread, click Add Reply, then right-click and choose Paste.Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.Exit MBAM when done.Logs are saved to the following locations:-- In XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs-- In Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware\Logs

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RELEVANCY SCORE 89.2

Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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RELEVANCY SCORE 89.2

Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

A:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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RELEVANCY SCORE 86.4

Yesterday, I had troubles with Windows live messenger where it (still) says:

"Windows Live Communications Platform has encountered a problem and needs to close. We are sorry for the inconvenience. "

although, the problem isnt about MSN. I found out that this problem was caused by having Malware on your computer. Hence, i decided to run a scan using Malwarebytes Anti-Malware (MBAM).

I noticed that my Avast was disabled and if i try enable it, it comes up with a window saying: the operation could not be completed.

My google searches also SOMETIMES get redirected to links that is clearly out of topic.
like if i google search the terms "malware wikipedia" and i click on the wikipedia link but i get redirected to some Myspace/Anz credit card crap.

Then this happened.
MBAM CRASHED after 2 mins of scanning -> tried to re-run MBAM but a window came up saying:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
I ran several other programs such as:
HJT -> scanned for 2 mins, then crashed (no logs were made)
SUPERAntiSpyware (SAS) -> scanned for 2 mins, then crashed
and same goes for any other programs that searched for any malware.
The only program that worked was TROJANHUNTER and came up with a couple of false positives
I also tried using Avira's Rescue CD (the one where you boot up with it and it does a scan)
A scan using Avira was also successful but failed to... Read more

A:Malware/Anti-virus tools wont run due to a rootkit/trojan/malware

i am having the exact same problem!
i have no clue what to do, any help would be amazing!

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RELEVANCY SCORE 85.6

I am running WinXP Pro, and I recently got a windows alert warning me of a spyware infection. Trusting Microsoft (fool), I followed instructions and I now have Winavxx.exe in my system32 folder.

I have tried AVG antispyware, CyberDefender, and Spyware Doctor.

The first two recognise it as a malware downloader, but can't deal with it, and it won't allow Spyware Doctor to open.

It has removed control Panel, disabled AVG antivirus, and my Keywallet form filler, and everything it DOES allow happens in geological time.

I can't afford expensive software, and a format C would cost me years of work.

Can anyone help. please.

Don T
 

A:Persistent Malware-Removal?

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RELEVANCY SCORE 84.8

My computer has begun to run EXTREMELY slow. It takes almost half an hour to download 9mb. I normally use Google Chrome to browse the web but lately the plug-ins mainly Shockwave have been crashing. I also receive a lot of pop-ups that say google chrome has stopped responding. This also happens when I use Internet Explorer and when I use some of the programs on my computer including my antivirus. I have noticed a lot of DLLs now running on my system and some duplicate processes as well. However, I am not very computer saavy so Im not sure if that means anything or not. I have run MBAM & Vipre both have come back clean. DDS logs are pasted & attached. I am operating on Windows 7 64 bit so could not run GMER.

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by SNPG2 at 8:46:06 on 2011-12-27
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3935.2456 [GMT -5:00]
.
AV: Sunbelt VIPRE *Enabled/Updated* {BE5DD172-7F42-7948-1A60-E6A720288F81}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Sunbelt VIPRE *Enabled/Updated* {053C3096-5978-76C6-20D0-DDD55BAFC53C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted... Read more

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RELEVANCY SCORE 82.8

Hello,

I've been getting virus popups on my browsers lately, I tried using the malware removal guide this site has. But the "virus" still wasn't detected no matter what I did.

I also used: Windows Defender quick scan, BitDefender 2017 Full System Scan, Malwarebytes threat scan and full system scan (scanned all drives), RogueKiller (detected some PUMs and removed it but the popups were still there), Junkware Removal tool, all of the tools listed How to easily clean an infected computer (Malware Removal Guide) here (including Zemana Anti-malware), used MalwareBytes anti-rootkit tool even. Some of these scans were done in safe mode w/ networking aswell.

But the popup would still appear, it appears on my Internet Explorer and Steam Browser which don't have adblock on them, it doesn't seem to appear on Chrome though (as I have AdBlock installed on them, might explain why). I still feel unsafe with the popups so I'd love to get it removed if it's possible.

I don't know if this is important but I also saw a suspicious looking program/service in task manager called "7-zip standalone console" while I do NOT use 7-zip at all, when google'd I found Have a PUP that poses as a 7-zip standalone console in control manager. - Am I infected? What do I do? on the first results, so I have been feeling really paranoid about all of this lately.

I'd really appreciate any help I could get with this, thank you for taking your time... Read more

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RELEVANCY SCORE 82.8

I've heard that some malware can be crypted to become fully undetectable (FUD) by an anti-virus, but then again nothing can truly be fully undetectable if you do a little digging and use various second opinion scanners. Anyway how does one detect this? Eventually the malware will become detected after a few days to weeks, but don't advanced crypters automatically update? It's scary to think about but i saw some crypters being advertised as 0 detections for months. Being the security paranoid person i am, i want to know if i am still infected, i got a virus around a month ago and I've been reading thread upon thread on the best security tools to add to my system.

A:Can Malware Go Fully Undetected By An Anti-Virus?

Yes, if you're dealing with zero-day malware it's unlikely the anti-virus is going to detect anything. It takes time for new malware to be reported, samples collected, analyzed, and tested by anti-virus/anti-malware researchers before they can add a new threat to database definitions.That's one reason to use second opinion scanners. Another is that an anti-virus program alone does not provide comprehensive protection and cannot prevent, detect and remove all threats at any given time. Anti-virus software is inherently reactive...meaning it usually finds malware after a computer has been infected. Anti-virus and anti-malware programs each perform different tasks as it relates to computer security and threat detection. Essentially, they look for and remove different types of malicious threats.In simplistic terms, Anti-virus programs use massive databases with different scanning engines and detection methods to scan for infectious malware which includes viruses, worms, Trojans, rootkis and bots.Anti-malware programs use smaller databases and generally tend to focus more on adware, spyware, unwanted toolbars, browser hijackers, potentially unwanted programs and potentially unsafe applications.Anti-virus and Anti-malware solutions with anti-exploitation features protect against zero-day malware, drive-by downloads, exploits and Exploit Kits.

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RELEVANCY SCORE 82.8

Alright, so a little setup. I have a hp pavilion that runs windows 7 and mcafee running as protection (what a waste of money that proved to be). I don't download anything illegal. My computer normally runs smoothly and fast.

Now some shady things started happening all at once, but i'm not sure if they're related to what's going on now.

First, my google search bar got hijacked- sometimes I'd search something, and when i clicked on a response, it took me to different websites instead. Mcafee said it found something and removed it. I left it alone.

Then i started getting run dll errors. Then stuff hit the fan and my screen got crowded with fake virus warning signs and av guard somehow downloaded itself onto my computer.

I ran malaware bytes and it found a staggering 10,000 infected items. it removed a lot of stuff (seemingly av guard amonf them), and i no longer saw av guard but my computer remained clearly infected.

I can't open up firefox or google chrome (but internet explorer continues to work for some reason). When I tried to run mcafee scans and firewall automatically gets turned off. My computers running slower than it did just a day ago before this all started. I also tried system restore, which is always futile, and was futile again here.

Now here's the frustrating part: I have run malaware bites, panda cloud, mcafee, and avast (preboot scan and regular scan). All of them detect absolutely nothing. not a single infected file. But there's clearly something ... Read more

A:Puzzling virus goes undetected in malware scanners

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined below.

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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RELEVANCY SCORE 82

Hello All,
I have tried all possible tools
SpySweeper,Kaspersky,Spypot,Spyware Doctor,Adaware
SuperAntiSpyware,MalwareBytes,CCleaner,RogueRemover

I think its the virtumonde...The thing is I have a couple of registry entries pointing to Dlls that do not exist but even if i remove them they keep coming back.I have tried booting into safe mode and deleting them but it does not help.I am posting my HijackThis log.I have disabled system restore as well

I keep getting random Ad-Websites and messages that my computer has been affected.

I have highlighted the susicious registry entries.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:56:00 PM, on 03-Dec-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system3... Read more

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RELEVANCY SCORE 82

Hi, I think my computer is hijacked by a Vundo or some rootkit. All processes are slooooow, pages take forever to load on IE, all Google searches are redirected to various other sites, Google chrome opens but will not load any pages and just stays blank. I've run Malware Bites and Spybot S&D, but they found nothing. I don't know what to do at this point. I don't really have the money to take my machine to have it looked at. Can you help me?

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RELEVANCY SCORE 81.2

When I go to download ie:  RKILL or malwarebytes they do not download.  I am running firefox.  I have tried explorer.  I have an HP windows XP. 

A:cannot download any malware removal tools

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/518053 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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RELEVANCY SCORE 81.2

Running windows xp media edition on e machine. Will not run any spyware programs. Will not run HJT. Found BRAVIAX.EXE in sys 32. Ran killbox to delete. Could not delete braviax sys32.exe. Had killbox replace file with dummy file then marked read only to stop the red x
trying to sell me its programs. Tried to down load several other spyware removal programs. Get message Access Denied no matter what.
Browser has been taken over by redirect program. HELP! WARNING I am NOT computer literate.

A:Nasty Malware. Can't run any removal tools.

Hello fxstc1340 and to BleepingComputer.WARNING I am NOT computer literate.Not a problem. If you don't understand something, feel free to ask questions and I'll explain it better. The same holds true for any helper you work with here.Now. . . let's see what we're looking at here.Please install RootRepealNote: Vista users ,, right click on desktop icon and select "Run as Administrator."Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorDisconnect from the Internet or physically unplug your Internet cable connection.Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection.After starting the scan, do not use the computer until the scan has completed.When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.Extract RootRepeal.exe from the zip archive.Open on your desktop.Click the "Drivers" tab, and then click the button.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the... Read more

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RELEVANCY SCORE 81.2

can anyone tell me if there ar any bootable malware removal programs other than avg

thanks in advance

ray

A:bootable malware removal tools

Here are a couple:http://www.free-av.com/en/products/12/avir...cue_system.htmlhttp://www.freedrweb.com/livecd/

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RELEVANCY SCORE 81.2

I am getting an error "unable to connect to the proxy server" while opening chrome, firefox or IE.
 
I have unchecked the proxy setting and it still reverts back when I try to open a browser.
 
I am pasting the results from the mini tool box. below -
 
I also ran  ADW Cleaner , TDSSkiller and malwarebytes.
 
 
 
 
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by jints1234 (administrator) on 02-02-2015 at 23:43:08
Running from "D:\adware"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# -----... Read more

A:tried several malware removal tools and still cant connect

Sorry, not at home, report's too long to read -- what firewall, anti-virus, anti-malware are you using?  One thing I can recommend is you "sneaker-net" [via usb stsick or CD/DVD] Tweaking.com's Windows Repair (All in One), install & run it.  Accept defaults checkmarks, add #26 & 27 [if memory serves me], ones that indicate normalizing Windows operations.

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RELEVANCY SCORE 81.2

My Windows 7 x64 machine is presenting Antivirus 360 malware. I am looking for tools that will work with Windows 7. I tried combofix and some others but I am finding out they are not made for Windows 7. Please help. I am not even sure what to use to collect logs to submit here.

--M


Submitted DDS log in log submit forum but I would still like suggestions on Windows 7 compatible removal tools.

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RELEVANCY SCORE 79.6

Hey Guys,
 
I Follow the 

CryptoLocker Ransomware Information Guide and FAQ
http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information#decrypt
and set the security policies to avoid CryptoLocker attack my computer which are these 
 
Block CryptoLocker executable in %AppData%

Path: %AppData%\*.exe Security Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block CryptoLocker executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*.exePath if using Windows Vista/7/8: %LocalAppData%\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block Zbot executable in %AppData%

Path: %AppData%\*\*.exe Security Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block Zbot executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*\*.exePath if using Windows Vista/7/8: %LocalAppData%\*\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block executables run from archive attachments opened with WinRAR:

Path if using Windows XP: %UserProfile%\Local Settings\Temp\Rar*\*.exePath if using Windows Vista/7/8: %LocalAppData%\Temp\Rar*\*.exe
Security Level: DisallowedDescription: Block executables run from archive atta... Read more

A:Security Policies doubts after Malware Removal Tools

Instead of playing with the Local Group Policy Editor manually to set these GPOs, you should just download and use the free version of CryptoPrevent that will do everything for you and also offers you various options when it comes to the "thightness" of the settings.https://www.foolishit.com/vb6-projects/cryptoprevent/This tool was created following Lawrence Abram's instructions you just followed, plus some custom made rules, so you'll be good if you use it.

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RELEVANCY SCORE 79.6

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

A:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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RELEVANCY SCORE 79.6

I have attempted to run the following programs:MalwarebytesNorton Power EraserMcAfee StingerI am able to install them and get them up and running. They run for 30 seconds or so then the programs get killed. When I try to restart the programs, I get the following message: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.This problem occurs whether I run Windows XP Home SP3 as a regular user, or as an administrator in Safe Mode.

A:Malware Removal and AV Tools get killed when attempting to scan

Hello,This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.FixNCR.reginsert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes'... Read more

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RELEVANCY SCORE 79.6

I've followed the Prep Guide but have been unable to get DDS to run despite repeated attempts. I've also tried to run Root Repeal several times without success. I then downloaded RSIT. Here's the log file:
"Logfile of random's system information tool 1.06 (written by random/random)
Run by GREG GOODFELLOW at 2010-01-04 15:32:45
Microsoft Windows XP Professional Service Pack 3
System drive C: has 52 GB (34%) free of 153 GB
Total RAM: 1015 MB (28% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\OGADaily.job
C:\WINDOWS\tasks\OGALogon.job
C:\WINDOWS\tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
C:\WINDOWS\tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-07-28 882416]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\... Read more

A:Infection Preventing Malware Removal Tools from Running

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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RELEVANCY SCORE 79.6

Hi, apologies If I have not done this correctly.... First post.

I am unable to run Combofix in Safe Mode or Unsafe, Spybot and Malwarebytes, I can click the .exe shortcuts but nothing happens. I realised I had a problem when my google started redirecting to other sites then just crashing or going to blank screens. See my scan below, and attached unfortunatley unable to run any other screeners etc as I cant get them to startup.

Not sure how complex this problem is but it would allowme to login or register to your site on the problem pc, when I clicked agree to terms it came up you didn't agree etc. Then when I registered on the other comp I still could'nt and can't login on the problem pc....

Thanks in advance for any support
Kevin
DDS (Ver_09-02-01.01) - NTFSx86
Run by kev at 16:52:41.02 on 22/02/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.536 [GMT 0:00]
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)
============== Running Processes ===============
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EX... Read more

A:Unable to Run any Malware removal tools Combofix Spybot etc

My Combofix log after running, I got this running after changing the name.

ComboFix 09-02-21.01 - kev 2009-02-23 22:15:15.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.701 [GMT 0:00]
Running from: c:\documents and settings\kev\Desktop\ComboFix1.exe
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\_006126_.tmp.dll
c:\windows\system32\_006127_.tmp.dll
c:\windows\system32\_006128_.tmp.dll
c:\windows\system32\_006129_.tmp.dll
c:\windows\system32\_006135_.tmp.dll
c:\windows\system32\_006136_.tmp.dll
c:\windows\system32\_006137_.tmp.dll
c:\windows\system32\_006138_.tmp.dll
c:\windows\system32\_006139_.tmp.dll
c:\windows\system32\_006141_.tmp.dll
c:\windows\system32\_006142_.tmp.dll
c:\windows\system32\_006145_.tmp.dll
c:\windows\system32\_006146_.tmp.dll
c:\windows\system32\_006148_.tmp.dll
c:\windows\system32\_006149_.tmp.dll
c:\windows\system32\_006150_.tmp.dll
c:\windows\system32\_006152_.tmp.dll
c:\windows\system32\_006155_.tmp.dll
c:\windows\system32\_006156_.tmp.dll
c:\windows\system32\_006160_.tmp.dll
c:\windows\system32\_006161_.tmp.dll
c:\windows\system32\_006163_.tmp.dll
c:\windows\system32\_006166_.tmp.dll
c:\windows\system32\_006168_.tmp.dll
c:\windows\system32\_006169_.tmp.dll
c:\windows\system32\_006170_.tmp.dll
c:\windows\system32... Read more

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RELEVANCY SCORE 79.6

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

A:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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RELEVANCY SCORE 79.6

I'm having difficulty figuring out this persistent malware. I think it's likely that there are multiple issues.

I'm running Windows Vista.

The malware started off with "google redirect" symptoms, and disabling my Symantec software

Shortly following, I could no longer access the web. However, the malware itself would create an internet explorer popup every 5-10 minutes (not my default browser) that would go to "search sites" (none that I recognized....) and search for lewd topics. Running the taskmanager would show multiple instances of iexplore.exe running on my machine (one for each popup). The popups would have to be eliminated one by one using the task manager.

Trying to run a system restore, I discovered all restore points had been deleted.

I installed AVG antivirus and got it to run once which seemed to help the problem. However, upon restart, all issues were back and I could no longer run avg. Windows defender constantly pops up that a new trojan is attacking my machine.

At this point, I unplugged my internet connection and started using another machine. I had left my problematic computer alone for about a month.

Upon turning it on last night, each time I logged on, it gave me a warning that "Windows had encountered a critical error and will restart in one minute" and would restart. I tried running cmd (in that one minute) to intercept it, but the task manager would freeze if I tried to run it from there and explorer wo... Read more

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RELEVANCY SCORE 78.8

System is an IBM thinkpad P4 running XP Pro SP3.
Initially I thought fixing it would simply be the removal of "Security Essentials 2011". I removed it, cleaned up the hosts file, and then tried running Malware Bytes, SDS, SAS, and even AdAware. MS Security essentials gives an access denied error 0x80070005 and will not start.

I know, run HijackThis and post the log. Well, when i go to fire it up, it begins the scan and then just closes without any error message.

So the weird thing is that when I go into the folder of the tool that won't run, the program file is there, but has lost its icon and is read only in some odd state that I cannot delete or change the permission of. I am logged in as Administrator, but do not have access to these files.

Any help out there??? I am trying NOT to format this machine.

A:The most persistent virus/malware I have seen

I should also mention that I have even tried scanning this hard drive attached to another machine. It found a few files, but my infection remained.

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RELEVANCY SCORE 78.8

Hello,

I've been trying to rid myself of this one for some time. Using a combination of Malwarebytes and Sophos I've tried hard, and was able to remove it for several days, at which point it came back with a vengence. I did this DDS scan as soon as I realized it had come back, without taking any additional removal steps. Something is being left behind...

Malwarebytes finds the following: Trojan.Zlob.H, Trojan.Agent, Trojan.Vundo, Malware.Trace, Trojan.Downloader, Virus.Virut, Hijack.Regedit, Hijack.FolderOptions

I've also tried vundofix, which wasn't helpful. I've tried turning off system restore, booting into safe mode, and running all removal software. Nothing has been able to completely rid me of this.

Thanks in advance for your help, it is very much appreciated.

Below is the DDS log:
DDS (Ver_09-05-14.01) - NTFSx86
Run by Trevor Hodges at 21:41:00.20 on Mon 05/18/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_13

============== Running Processes ===============
============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Connection Wizard,ShellNext = hxxp://esupport.sony.com/EN/info/vaioupd/noupdates.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/keywo... Read more

A:Malware / Virus, Very persistent!

Hello northwest_trail,I've tried turning off system restorePlease turn system restore on. Do NOT start your fix by disabling System Restore. This rule applies to any manual fixes and is especially true for spyware removal. That is because disabling System Restore wipes out all restore points. Should a problem arise during the fix you would have NO good working configuration to go back to get the computer up and running. Even if you have to start over removing infections, this is preferable to a dead PC thanks to having System Restore turned off. Clean the restore folder and set a new point AFTER the PC is clean and all programs are working properly. Are you a Java programer? Do you use Java DB or the Java Developemnt Kit in your work?If not, then uninstall these:Java DB 10.4.1.3Java™ SE Development Kit 6 Update 12Uninstall these old versions of Java, as they are malware magnets.J2SE Runtime Environment 5.0 Update 10J2SE Runtime Environment 5.0 Update 11J2SE Runtime Environment 5.0 Update 7J2SE Runtime Environment 5.0 Update 9Java™ 6 Update 2Java™ SE Runtime Environment 6 Update 1Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt.Please post the contents of that document. Please post the Malwarebytes log so I can see what is is finding.

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RELEVANCY SCORE 78.8

I need help please, I have been battling a virus/malware problem for 2 weeks. I've used MalwareBytes, IOBit Security 360, Spybot and they all find lots of issues each time I run. I've also got McAfee running but even though I try to clean everything using these tools I find that once I strat browsing again strange things happen - the browser closes unexpectedly, or it spawns multiple instances of IE, or I get intermittent ads possing up. When I run the cleaners again they find lots of nasty stuff. I'm using XP SP3, IE8 and everything is incredibly slow.

All help / ideas much appreciated
Thanks
 

A:Persistent malware / virus

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RELEVANCY SCORE 78.8

Hi there,Can someone have a quick review of this hijackthis log and see if there is anything obvious? My pc is randomly openning IE and Firefox windows and runs very very slowly. I have avast installed as well as zone alarm and ad-aware. Have tried running malware bytes, spybot, ad-aware etc and although they find some things, the issue is still present.thanks in advanceSteveScan saved at 11:34:10 PM, on 8/5/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Alwil Software\Avast4\aswUpdSv.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\Program Files\Alwil Software\Avast4\ashServ.exeC:\Program Files\PC Tools Firewall Plus\FirewallGUI.exeC:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exeC:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exeC:\WINDOWS\system32\rundll32.exeC:\Program Files\HTC\HTC Sync\Application Launcher\Application Launcher.exeC:\WINDOWS\system32\... Read more

A:Persistent Virus / Malware help

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

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RELEVANCY SCORE 78.8

Hi,

My son's Laptop has a nasty redirect virus that also prevents the execution of malware removal programs and also prevents the logging tool from working. The icons for both Malwarebytes and the dds tool have a colored "shield" that is imposed on top. Any help would be greatly appreciated. OS is Vista Home edition.
Appreciatively,

A

A:Malware with redirect prevents removal tools and logs from executing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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RELEVANCY SCORE 78.8

I have 2 problems, the malware(Guard Online) and the google redirect problem so I look at the steps in "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". I followed the steps until I got to step 8. I have a problem with thePart of Step 8 that says "Please double-click on the gmer.exe program. Once you double-click the icon a Windows security warning may appear asking if you are sure you would like to run the program. If this warning appears, please click on the Run button to allow GMER to start. If no warning appeared then you should just continue with the guide". When I click gmer.exe, an error pops up and says "Windows cannot access the specified device,path,or file. You may not have the appropiate permissions to access the item.". This error pops up when I try to use malwarebytes and SuperAntiSpyware as well. What do I do?

A:Problem with---> Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hello,Forget about GMER for now and please post the DDS logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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RELEVANCY SCORE 78.8

Hello. I was visiting a few websites and all of a sudden my computer blue screened and started doing a "file dump" it then reset itself.

I tried to go on and fix it, but it wouldn't let me access any antivirus/spyware/malware downloads. Norton, mcafee, spydoctor, malwarebytes anti malware.

I started getting popups stating "this site is unsafe download this.." it was a windows/microsoft grey box message. It seemed legit, but I did not actually download it. I cancelled. I got it every few websites I went to. Mostly from the antivirus sites.

I restored my computer to factory settings (didn't need anything on it).

I have since been able to run several virus scans and download several malware softwares. I have malwarebytes anti malware, norton, and spydoctor. They all have run and found nothing.

I just want to make sure I have gotten rid of everything.

I downloaded hijackthis and this is the log it just returned.

I don't know what to do with all this, but it has been suggested I find a help forum for some advice.. Anything anyone can tell me is much appreciated. Thanks in advance.

Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:55:26 PM, on 8/7/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Normal
Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.... Read more

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RELEVANCY SCORE 78

Hi everyone

Thanks for all the work you all do here. It's a great service to users everywhere.

I'm having a hard time removing various malware that were downloaded by a trojan or virus. This is extremely frustrating -- I think its all gone and bam, restart and its all back again. My gut tells me its Virut, but let's see what you guys think.

A couple notes: I've already done ComboFix to get rid of the Google Redirect virus. Installed Spybot to protect hosts file. I've run MBAM, AVG, Spybot, and HJT a ton of times. I just can't get it out! Most recently, two programs have showed up: System Security and Malware something. MBAM tries to remove them but they're still here. My wallpaper keeps getting changed to some black background with a huge warning on it.

Thanks for the help!!!

*edit: I'm thinking about just reformatting/hp-restoring the computer. Any thoughts on saving this computer before I do so?

Here's HJT:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:49:30 AM, on 6/15/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
... Read more

A:Persistent Virus/Malware/Trojan

Just did a MBAM scan in Safe Mode (this is the most recent scan). Here's the log below.

Malwarebytes' Anti-Malware 1.37
Database version: 2225
Windows 5.1.2600 Service Pack 2

6/15/2009 11:47:00 AM
mbam-log-2009-06-15 (11-47-00).txt

Scan type: Quick Scan
Objects scanned: 77147
Time elapsed: 6 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 4
Registry Data Items Infected: 2
Folders Infected: 2
Files Infected: 14

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{aff01325-0fc2-4749-8914-fbf0565ad9cc} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{aff01325-0fc2-4749-8914-fbf0565ad9cc} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{aff01325-0fc2-4749-8914-fbf0565ad9cc} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\AGprotect (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\avast!Antivirus (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\18296714 (Rogue.Multiple.H) -> Quarantined and... Read more

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RELEVANCY SCORE 78

I want to run Combofix with expert help, but do not know how to Disable ESET Smart Security, malwarebytes,ccleaner,spybot S&D and Windows Installer Clean-up before running Combofix. I would rather not uninstall them all if possible, just disable. I didn't know Windows Install clean-up was on there until saw it listed in programs.

Thanks so much for any help.

A:How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I found out how to disable ESET, but not the others....Thanks in advance for help....

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RELEVANCY SCORE 77.2

What are the best scans I can preform to make sure my computer is virus/malaware free?Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum.~ Animal

A:Best free virus/malware scans?

Just like with anti-virus programs...there is no universal "one size fits all" solution that works for everyone and there is no single best anti-malware solution to supplement your existing security protection. You may need to experiment and find the most suitable combination for your needs.
Please see: Supplementing your Anti-Virus Program with Anti-Malware Tools
 
List of Free Scan & Disinfection Tools which can be used to supplement your anti-virus and anti-spyware or get a second opinion:
Malwarebytes Anti-Malware
SUPERAntiSypware Free
Kaspersky Virus Removal Tool
Sophos Virus Removal Tool
ESET Rogue Applications (ERA) Remover - How do I use the ESET Rogue Application Remover (ERAR)
Panda Cloud Cleaner - How to disinfect computer with Panda Cloud Cleaner
Dr.Web CureIt
Hitman Pro
HitmanPro.Kickstart
SecureAPlus Freemium <- comes with a one-year free user license
MicroWorld eScan AntiVirus Toolkit (MWAV)
Microsoft Safety Scanner
Norman Malware Cleaner
Windows Defender Offline
McAfee Labs Stinger Tool
Trend Micro Fake Antivirus (FakeAV) Removal Tool
Trend Micro System Cleaner
VIPRE Rescue
Note: Many of these tools are stand-alone applications contained within zipped files...meaning they require no installation so after extraction, they can be copied to and run from usb drives.
You can always supplement your anti-virus or get a second opinion by performing an Online Virus Scan. ESET is one of the more effective online scanners.Not so Free malware scanning/removal ... Read more

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RELEVANCY SCORE 77.2

New to this but anyway, I have successfully removed stuff and junk from the old box but this one has me stumped. I have scanned with Malwarebytes, Spybot, Adware and Avast and nothing is recognizing that I have something going on. Hit a site yesterday that wanted to "scan" my computer. Avast caught it right way but when I hit "Abort Connection" it started to do it's little trick anyway, defeating my Avast and disabling the resident Scanner. Before writing down any info (like a rookie) I panicked and Xed out of Firefox. This morning when I went to take it out of Stand By it was froze. So I reluctantly rebooted and went strait to the Scanners above. All four of them said "No Prob" "0" infected files.

Still can execute in Safe Mode but the system completely freezes up after about 2 min of use in normal mode causing me to reboot. So what the hell do I do now. Hopefully you say, "Back up all your stuff and Buy another computer "

I run my own business and don't have a lot of time to mess with this and if it's going to cost $100+ to send it in, then I may as well just spend the few extra $100 to get a new tower. I know that is a little dramatic but as you can see I'm a little worried.

"Give me, give me. I need, I need" Bill Murray, What about Bob

Thanks

Bob

A:virus/malware not showing up on scans

It ended up being my registry. I downloaded "Free Windows Registry Repair" and it did the trick. I also went to Window Safety Check and did a scan

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RELEVANCY SCORE 77.2

Hello,

Thank you in advance for your help. My name is Chris. I am attempting to fix and clean my friends computer, however it is giving me some problems. The hijack, dds, and attach logs are posted below. This is a 64bit system so I didn't do the other scan. And by the way, If all you want to view is the logs just scroll to the part where you see a row of smiley's and thumbs up. The Hijack log starts immediately after. You may see a log before the row of smileys but thats a malwarebytes log that I posted during the explanation of the steps I have taken so far. The first few paragraph's is me rambling on about what I've done so far, and you probably don't even need to know hence is why you ask people to copy the 3-4 logs in their postings, but it makes me feel better that I explained it lol.

I would consider myself to be above average when it comes to removing viruses, malware, etc..When I first got the laptop in my possession it booted right up and the first error message I got, after windows had already started, was something like this:

error: c:/users/jameson/appdata/local/easybits/hjpasmpe.dll missing entry: register change callback

I'm not sure if this has something to do with the virus or if my friend ran a spyware program that deleted a necessary registry file by accident. I first established a network connection which said I was connected to the Internet but could not access the web with any browser installed on the pc. I checked to s... Read more

A:FBI Virus / other malware - ALL SCANS POSTED

51 views but no replys must mean this laptop is all jacked up lol. Here is an update.....

I was finally able to download AVG 2013 Free and installed the complete protection trial for 30 days to make sure it would catch everything possible. I ran the scan overnight and this morning I checked it and saw something I've never seen before. This pc has to be bad off ....

The AVG detected 40 something trogjans and multiple corrupted executable files which it says it fixed. However, it couldn't fix an infected rootkit that reads - Rootkit.TDSS.TDL4 (Master Boot Record) and it couldn't fix multiple anti-rootkits that read - IRP hook, \Driver\iaStor IRP_MJ_CLOSE-> 0xFFFFFA800529274C. The other ones like that all start the same but instead of where it says "CLOSE" in the one above the others say "SET_SECURITY" "SHUTDOWN" "SYSTEM_CONTROL" "WRITE"

I'm assuming this pc is infected with multiple viruses and has been for some time now. The guy who owned this pc lives on campus at a large university and he said many people used his computer for the last few years. I would like to post the log but I don't want to do anything right now with the AVG because I don't want to remove all the TROJANS it found for a good reason. (PLEASE READ THIS PART IF YOU ARE THE VOLUNTEER THAT IS GOING TO HELP ME.)

In the 40 something Trojans AVG found some of them seem like ok files associated with ok programs. One of the fil... Read more

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RELEVANCY SCORE 77.2

Hey, I?m really stuck on a problem and I hope someone can help me.

A few days ago, my AVG Free informed me that a virus had been found, so I performed a full system scan. Unfortunately, the scan froze a few minutes after it began, and I had to terminate the program because it wasn?t responding. Then I ran Spybot and AdAware. AdAware ran for about 5 minutes, picking up 2 critical objects, and then also decided to freeze. With Spybot, the scan was ridiculously slow, but was still scanning at least. Then, after 5 hours, it too decided to freeze. I ran these programs again, thinking I could pause or stop the scan after an infection was found and try and remove it there and then, but I couldn?t, because it would just freeze as soon as I hit pause and/or stop. They don?t all freeze at the same point either, in case that matters (though both AVG, McAfee Stinger and McAfee Online froze at "activeskin.ocx").

Then I ran Trend Micro Housecall, Ewido, Panda, and a-squared online scanners. All these programs, after scanning through a few files, would freeze and become unresponsive. No error messages or anything. I downloaded the Ewido Anti-Spyware software, which did the same thing. There was definitely some sort of pattern emerging here.

I thought perhaps there were inconsistencies in my hard drive that were causing problems in the scan, so I ran chkdsk, which told me everything was fine.

Now before some of these programs froze, they picked up a few things. Trend Micro pi... Read more

A:Have Virus But All Malware Scans Freeze

Hi,with these problems i think your best bet is to submit a Hjt log to the forum and let one of the experts look over it and working together you can sort this out.If you need a link as to what to do.... click this....Preparation Guide if you scroll down this link it will tell you exactly what to do.Please remember..... once you submit a Hjt log...... please do not alter anything or try to change anything on your computer. (as this could well change your log)Good luck.

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RELEVANCY SCORE 77.2

Hi,

I recently noticed symptoms of a malware/virus infection. Some .exe files stopped working (e.g. Spotify and Malwarebytes) and their icons disappeared for no reason. I tried to install antivirus software such as Malwarebytes but failed as I got errors during installation. I now have issues installing and uninstalling some software (especially antivirus software). I did a bit of research and followed some instructions from various sources and it seems that the process that may be causing these symptoms is RuntimeBroker.exe. I tried to end the process but several instances of the same process are running at once, and they seem to be restarting every time I end the process. Could anyone please help me resolve this issue? I have attached some scan logs to this post and I hope they'll be of use.

Thanks in advance!
 

A:Persistent Virus/Malware (SysWOW64 and RuntimeBroker.exe)

Nevermind, I ran HitmanPro again and it seems like RuntimeBroker.exe is no longer running. I ran RKill and there were no issues at all. I also seem to be able to install and uninstall software again.
 

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