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Unable to boot into any mode...storage devices not recognized

Q: Unable to boot into any mode...storage devices not recognized

Woke up this morning to find my HP stuck in a boot up mode with a message about it being unable to find any storage devices...tried safe mode (F8) but no luck...would not boot into safe mode...can not get into BIOS...F2, F10, F11 all not working...only thing that had a glimmer of hope was inserting the HP recovery disc (1 of 3) I made then restarting...seemed to work a bit as the screen changed and it said "loading windows files" but then nothing...subsequent reboots with same disc went unrecognized...even tried booting using Hiren's Boot CD but it seems like the machine is not recognizing ANY bootable drive...HDD or CD/DVD.


Preferred Solution: Unable to boot into any mode...storage devices not recognized

I recommend downloading and running Outlook PST Repair. It's a PST repair tool that I've used it in the past to recover emails, contacts, tasks and notes from corrupt Outlook files that are damaged or inaccessible. Supports Outlook 2000, 2002, 2003, 2007, 2010 and 2013.

You can download it direct from this link http://goo.gl/1bjhSi. (This link will automatically start a download of Outlook PST Repair that you can save to your computer.)

A: Unable to boot into any mode...storage devices not recognized

Most likely a power supply failure, that's a non-servicable part except by the manufacturer, so it's one you replace. [can hold a charge and possibly KILL you if opened up]

Any PC repair shop near you can verify that the PSU is croaked in a minute, with a PSU tester which you can buy for $20ish.

Rosewill RTK-PST Digital LCD Power Supply Tester - Newegg.com

PC is acting like it doesn't have the juice to run the parts, just so much more likely PSU dead, eliminate that before moving on, hopefully it didn't damage anything else.

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Yeah, sorry about the title, I tried to make it as informative as possible.

I'm asking for help. I've searched around the net for ages to try to find answers to this issue, but I can't find anything that matches my problem exactly.

My computer has issues with usb storage drivers I think. All usb stick thingys don't work. And they do work on every other computer I've tested them on... which is probably around six or so. Whenever I plug them in, it comes up with that very unhelpful message that says that "USB not recognised", and when I check the device manager, it comes up with Unknown Device.

Also, when I plug in an MP3 player, they are only read half of the time. The other half, they do the same rubbish that occurrs with my USB things...

My printer and keyboard both work fine, so I know it isn't a problem with my hardware. Well, maybe it could be a problem with my PSU, but it is a 550W, and I'm sure that my components aren't draining that much power.

Finally, my 7-in-1 card reader isn't recognised by vista most of the time. When it is finally recognised and the drives show up in My Computer, but when I put an SD card in or something, nothing happens.

I'm running Windows Vista Ultimate, which was upgraded from a buggy version of Home Basic Lite edition. And, if I can't get this fixed, I'll format my computer, but I don't really want to resort to that.

If you need anymore informati... Read more

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whenever i have either my western digital 80gb usb harddrive or a usb jumpdrive inserted and try to boot my winxp machine will not boot. i have tried to correct this by accessing the boot sequence in cmos but everything there looks in order. thanks in advance for any suggestions.

A:usb storage devices cause boot errors

"Will not boot" means what?

What does the boot sequence look like?

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7 Month old HP Win7 6gb x64 machine. Keyboard and mouse drivers unaffected.USB Mass storage device properties messagewith driver check on:"Windows cannot verify the digital signature for the drivers required for this device."with driver check off:Tells me drivers are corrupt or missing.Search show diver where it should be: C:\Windows\System32\drivers\usbstor.sys (also usbfilter.sys).Used the HP Recovery Manager to restore factory setting for USBStor.sys, it indicates it is successful but no changeon reboot, still cannot use flash drives, SD cards, external HDs. Units work find on my laptop.Called HP 4 times, after extensive troubleshooting each time, following their instructions, go to hp.com/go/instant, get screen saying request has been received. Each time tech tells me he cannot find my request.After a while, read 2 hours, told they need to talk to supervisor, will call me back, KISS OF DEATH, never hear from them.So can I fix this or am I going to have to pay for repairing a seven month old HP?Or am I going to have to buy yet another pc?

A:USB Mass Storage Device will not recognize external storage devices

Nobody has a clue, huh?
I guess I am the only one ever to have this happen!
Ok, thanks, goodbye.

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Okay, have this OLD workstation that was collecting dust in the closet. There are a couple of personal files I THOUGHT I had backed up and would like to retrieve if possible before recycling the computer. The last time I turned it on, several years ago it booted fine. The CMOS battery has died since then and the bios settings have been reset. Installed a new battery and have been tinkering with the bios settings for a couple days trying to get it to boot.
There are 3 hard drives in the system. One is just a storage drive. The other two are setup in RAID0. The OS is on the RAID.
Here is a link to the motherboard manual that shows all of the bios options: http://aliendl.alienware.com/Motherboard/Intel/X2/X2_user_manual_v2_1.pdf
The hard drives are plugged in via SATA connections but there are two IDE ribbon thingies connecting two CD Drives. Also a Floppy drive attached by a ribbon cable. My hunch is that an option is not correctly set with the IDE configurations shown on page 20 but I'm pretty sure I tried all possible settings. Aside from that, I tried researching almost every other bios setting individually briefly but after 50 restarts or so, still nothing. My next guess is the boot information is corrupt on the RAID? I see that there are two RAID options, one built-in to the bios, and another that is accessible by pressing F4 immediately after turning the computer on. Everything looks great in the RAID setup after pressing F4--it's ... Read more

A:Unable to boot old computer that was in storage. BSOD 0x0000007B

There are a few things that could be causing this, i would take a look at this link provided below.

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I have a Dell XPS 8000 with a 4 in 1 card reader. I also have a DVD and a Blu Ray drive installed in the computer.

But in the descriptions in Computer, I get this:

BD-RE Drive (G SD/mini-MMS/RS

I have even moved the two drives off of the SATA ports built into the motherboard to a Startech SATA III PCI card, but this behavior continues. I have even deleted the 4 drives in device manager and had windows reinstall them. I have also unassigned and reassigned drive letters to the card readers. Nothing I have done fixes the situation completely.

The only progress I have made is that after moving the drives to the PCI card ports, I can put a disc into either drive and it will read it, and the description will change and drop the card reader description. But the other drive will keep the wrong drive description.

What can I do to fix this?

A:Devices with removable storage combining devices?

That is supposed to be colon and a closed parenthesis on the drive letters, not smilies.

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Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

A:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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I was having issues with my external hard drive today and the event logs said something about the storage controller having a read error so I decided to try to update the storage drivers. I believe I had version 8.x and I downloaded the newest version from Intel's site, 12.x. I installed the software, and my system hung at "Starting Windows." I reverted to the last known good configuration, and I was back up and running. I decided to delete the existing drivers (8.x), restarted the computer, it automatically installed the 12.x drivers, and asked me to restart my computer, which I did. After this, my computer still hangs and I can't restore the last known good configuration.

Things I've tried:
- Trying to manually delete iaStore*.sys from system32\drivers
- Running Startup Repair
- Running System Restore (Apparently I don't have a restore point...)

I'm getting a BSOD when I try to boot into Windows now, but I can't see what it is.

I believe there may be a conflict of driver versions at this point. I'd like to manually remove all the Intel SATA drivers, if possible; however, I've been unsuccessful.

Any thoughts?

A:Intel Storage Driver Update Gone Bad -- Unable to Boot, BSOD

Have you tried starting in windows safe mode and installing the 8.x drivers?

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    I have been having problems with my old Dell Inspiron 530 computer during boot up. This computer runs Windows Vista with an Intel Inside Pentium Dual Core Processor. As soon as I turn the computer on, it loads to the Dell logo screen OK. But after that it gives me a "No boot device available, Press ENTER key to retry" error, telling me that SATA-0 (Hard Disk) and SATA-1 (DVDROM) are installed but are not recognized as a boot device. Right now the boot settings are set so that the First Boot Device is [Removable] and the Second Boot Device is [Hard Disk]. I have tried switching the Boot Configuration for First and Second Device and even tried them separately. I have tried booting Puppy Linux on the DVDROM, to see if I could get anywhere and if this is just a problem with the hard drive, as Puppy runs purely on RAM, but this is not the case. Any Suggestions, please help?

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Hey everyone.

I'm having some pretty annoying issues in regards to my USB devices. This applies to all of them; 2.0 and 3.0 on the front of the case and the I/O of the rear of the motherboard. This is what happens:

If I have things plugged in (say, my Behringer Audio Interface, a flash drive, and my USB Linksys Wi-fi adapter) during boot, they work so long as they are not removed and plugged back in. That's where the issues come into play. If I pull out my wireless adapter, say, to make room for my MIDI Keyboard or another flash drive, it will not work. The items that are plugged in during boot will work, but if something is removed and/or plugged back in, the device will not work. My Behringer USB Audio Interface, especially, will lock up the PC upon taking out/plugging back in and I'll have to do a hard reset.

One strange thing I notice is that the USB devices - although not operating once plugged back in while Windows is active - will begin to light up/work if I start shutting down my system. I run Windows 7 Ultimate x64, so when the blueish screen pops up that says "Shutting Down," the USB devices (such as my wireless adapter) will begin working, but at that point it's too late since it's shutting down. Additionally, everything works perfectly in regards to my USB conundrum when I run in Safe Mode.

I'm not sure what would be causing this. Any assistance would be greatly appreciated.

My specs:

Motherboard: ASUS P8Z77 V - PRO
CP... Read more

A:USB - Only Working Properly if Devices Plugged in during Boot/Safe Mode

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As you can see my setup in my sig, i have the two Raptors in RAID 0 (Sata) and 1 other disk on a IDE channel.

My problem is i cannot boot from the RAID devices alone, as some system files are needed from the IBM drive to boot. Reason being when i installed XP it wouldn't install without a place put to the initial setup files. After that i could install the drivers needed for my RAID devices and continue my install fine.. But alas as i mentioned before the two Raptors need the IBM to boot.

This gives me nothing but grief as it was a all day affair to install a new drive, i could not get into windows with the drive as it would give me a "Windows Hardware Configuration Error" and force me to restart and then after i was able to make a bootable CD and fdisk the drive i could still not get in, i was given the "hal.dll error" (which sadly i've become accustom to) so i disabled the drive in the BIOS and for some reason when i booted into Windows there it was?!?!

Now formatted it works fine, but there has to be an easier way to go about this.. lol. How would i be able to load windows into only the Raid drives and not have to use a seperate drive to help boot.??

It's rather important as i have a total of 8 drives i'm able to use, 4 in IDE raid 2 in Sata raid and 2 more on the Secondary IDE channel and lastly the two CD Roms. With it setup that way i use up every last power connector i have!!

Well i've rambled enough,, any thoughts?
&nb... Read more

A:Unable To Boot RAID Devices Without a Seperate Drive??

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*moved to hardware,, oops wrong forum..

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I need to make a Windows 7 Enterprise (32-bit) USB boot stick for our new T470's. (20JM-0009US). Using my personal workstation (not the new laptops), I did the following:=======================================I extracted the 32-bit ISO to my hard drive.I used DISM to open the "boot.wim" and "install.wim" files.I used "/add-driver" & "/add-package" to add the following:   - Ethernet driver   - USB 3.0 driver   - Windows NVMe hotfixes  (KB 2908787, 2990941, 3087873)   - Intel Rapid Storage Technology (iRST) I still get a "No CD/DVD device driver found" when trying to install Windows 7.  My research says this is caused by the installer being unable to access the storage. I downloaded the Windows 7 32-bit Chipset driver for the T470's, but the driver is an .EXE format and 7-ZIP is unable to extract any usable files from it.  I believe this may be my problem. Any assistance would be greatly appreciated!!!

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ok, the thing is i had this virus on my pc which i learned after a lot of research required me to boot in safe mode in order to remove it. The problem is, while trying to boot in safe mode several times, my computer just crashes to a blue screen. I then learned that besides pressing F8 there was another way to boot in safe mode by going to "Run" and typing msconfig and booting it manually that way. Unfortunetly, this technique ended in the same crash. By now i realize that it is IMPOSSIBLE for me to boot in safe mode. My one major problem now is, that i CANNOT BOOT IN NORMAL MODE EITHER. I guess by trying to boot in safe mode using msconfig, i've changed my pc's settings to where now, normal mode=safe mode, and obviously, safe mode keeps crashing. As of now i cannot boot my pc AT ALL. I thought there might be a way to recover/fix safe mode by using the windows cd, but i really dont know what to do. i hope you guys can help me out, thanx

A:Unable to Boot in Safe Mode (or ANY mode)

Since you have your Windows CD handy, you can try doing a Repair Install from the Windows Recovery Console.How to perform a Repair/Reinstall (with screenshots)How to perform a repair installation of Windows XP if Internet Explorer 7 is installedLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionNote: In order to use your Windows CD, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computer?s BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:Changing Your Computers Boot OrderHow to Set AmiBios to Boot from CDROM.If you don't have your XP CD you can download an ISO of the Windows Recovery Console files:Recovery Console ISO fileXP Recovery Console zip fileBurn it as an image to a disk with MagicISO or similar program to get a bootable CD which will startup the Recovery Console for troubleshooting and repair. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please refer to How to write a CD/DVD image or ISO and H... Read more

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Hi there!
My samsung laptop is unable to boot and it is showing an error 0xc0000001 ( you will need to use the recovery tools on your installation media). I don't have any recovery tool and I am unable to boot in any mode. I have also tried to install a new OS but no external media is working. Please help me.

A:Inaccesible boot device, Unable to boot in any mode.

welcome to the forum

first to unplug usbs, battery and power if plugged in. press the start button and hold for 30 secs. replace power, battery and reboot.

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Since just before Christmas, I picked up about 10 pcs from customers - all with the same problem. On boot up, they get the error message

"Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM. You can attempt to repair this file by starting Windows Setup using the original Setup CD-ROM. Select 'r' at the first screen to repair."

On all occasions, the only option has been to repair using the recovery console, sometimes this hasn't worked and I have had to do a repair installation. On two machines the problem has come back. The machines in question are all on xp home, sp2 with decent up to date antivirus and spyware programmes.

The main reason for posting this, is that I was wondering if anyone else has been seeing the same? I just had someone on the phone with the same problem. Seems that it is too much of a coincidence. I have looked around on several support sites, microsoft and general google, but apart from the bits about corrupt registries, there is nothing very recent. There must be something new causing this - either a windows update or a virus perhaps. Does anyone have any thoughts?

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I have a HP dv6000, I cannot boot windows from any of the choices, I try the boot it safe mode and I get a screen full of Windows\system32\driver messages. I tried to boot from last know good config. or normal and I get a black screen. I tried my recovery CD and when I get to the point where windows it is suppose to start it sticks there....any Ideas anyone. I am stuck .

A:Unable to boot XP in any mode

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My HP laptop is unable to boot, it will automatically go to the startup screen with the safe mode options, but no matter which option I choose it goes back to the same screen with the same options....Any suggestions appreciated!

A:Unable to boot in any mode

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.Type: chkdsk /rIt's important to have a space before the "/".To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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Hi all, my first thread on here and could really do with some help. I'm trying to repair a friends ACER ASPIRE M120/Vista 64 Home PC which has the following fault;

Upon switch on I get the following:

Windows failed to start and recent hardware or software change might be the cause.

Launch Startup Repair (Recommended)
Start Windows Normally

If I choose either of the 2 options above it returns to the above menu. I suspected there may be a fault with the HDD. I downloaded a Bootdisk which has enabled to me to get to the startup repair menu, alas this does not fix the fault. I therefore cancel and select the CMD prompt. I ran CHKDSK C: at the X:sources> prompt. It came back with no problems found. I then opened:

DISKPART> List partition (Showed the following

Partition 1 Primary 466GB 1024MB

I then typed:

DISKPART> detail partition (Showed the following

Partition 1
Type: 07
Hidden: No
Active: Yes


I'm unable to do a Alt +F10 recovery and have no back up discs. I also do not hold the original Vista Disc.

On only 1 occasion (When the HDD was removed completely) I managed (After restoring optimal BIOS Settings with HDD removed) to get to the Acer Recovery Menu, I selected restore to factory settings but when I typed in the serial number off the case of the pc it said it was incorrect (I triple checked the serial key!!!)

I have another acer laptop available (On XP though!!) with an exter... Read more

A:Unable to boot vista in any mode!!!

Problem Solved - Just deleted the partition on the HDD using another pc and then formatted and re-installed Vista - Viola!!!

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It's been 2.5yrs since I've had to come here, guess that's a good sign.

Unfortunately, an issue has developed on my PC that began occurring as of the 11th June and am unsure of how to rectify it.

The issue is what my subject title eludes to, in that I'm unable to boot into Windows Normal Mode. I am however able to boot into Windows with Safe Mode (currently in Safe Mode with Networking). My XP has SP3 installed and had no issues up until and the only recent changes to the PC was the addition of a new wireless modem router 2 weekends ago.

Checking the Event Viewer I have the following errors in the System section:

Error 1
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10005
Date: 16/06/2010
Time: 10:00:26 PM
Computer: HOME-2F59D1D670
DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Error 2
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 16/06/2010
Time: 9:59:46 PM
User: N/A
Computer: HOME-2F59D1D670
The following boot-start or system-start driver(s) failed to load:

For more information, see Help and Suppo... Read more

A:Unable to boot into Normal Mode

I should mention that I've tried doing a System Restore and a System File Scan, both which did not help.

Thanks again.

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Hello, forums.
I have not been able to boot properly into Vista for a while. The last good boot was on the 27th. My whole story with some other, probably irrelevant info since the first problem is here: startup - Vista Not Booting Properly - Super User
But the shortened version is, I have not been able to get Vista to run, not even in Safe Mode, and have not been able to determine the exact problem despite following numerous suggestions, like running chkdsk, using System Restore, etc. I believe my problem may stem from installing Speedfan.

Speedfan is third-party software for monitoring and controlling your fans and temperature. As so, I thought it shouldn't have to load during Safe Mode, but to my surprise while attempting Safe Mode, /Windows/SysWOW64/speedfan.sys was the last entry on the list before it froze and went to Startup Repair (which also doesn't fix my problem, by the way [also, I have read that speedfan.sys should have, if anywhere, been in /Windows/System32/, not SysWOW64]).

I am not aware of changing any of the functions of my fans at all with Speedfan; I was only using it to look at the temperature of my laptop.

I've tried deleting that file, which causes Safe Mode to freeze right before speedfan.sys would have been loaded (/Windows/System32/spldr.sys). I've tried uninstalling the program from the command prompt, which also didn't fix my problem. I have no restore points before my Speedfan installation, and none are fixes.

Right now, I am running Ubuntu o... Read more

A:Vista unable to boot in any mode

d/load and run the h/drive makers diagnostic utility on the h/drive

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

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I bought an old mouse and installed it. Computer booted to blue screen and the mouse would go up and down but not left and right. I went back to my regular mouse but now the computer will only get to the welcome screen and the hard drive has a click in it. I am able to get to safe mode and run disk recovery but it dosn't help. Have I ruined my hard drive by installing a no good mouse on the HP that didn't come with a vista premiun
disk? I am unable to format without the disk.
HP pavilion A6101n
AMD 4400 chip
4 gb of memory.

Can anyone help. Rodwell

A:unable to boot in normal mode

Go into SafeMode and Restore to a time and date before you install the Mouse

Restore PC to an Earlier Date & Time

Go Start>>All Programs>>Accessories>>System Tools>>System Restore
Click in the radio button Restore My Computer to An Earlier Time
Click Next
Pick a Date in Dark Blue only (pick a date to before you installed All-In-One)
Click Next
Then Next again.
This should restore the PC to that time & date

It will update and restart

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Hello all,

I've got a Toshiba laptop with Win XP on it. It was working fine until the last time I switched it on and since then I'm not able to boot in normal mode. It loads till the Win XP black screen and suddenly the system shuts down and restarts again. A blue screen also flashes for a second and I just get to the display where it gives options to run in various modes. I can only make it run in safe mode and safe mode with command prompt. I cannot run the normal mode and the safe mode with networking mode. I tried the last known good configuration but that didn't help either. I also restored the system to a 2 weeks earlier restore point but to no avail.
As I could run in safe mode, I presume it's not a hardware problem. It could be a virus corrupting the registry but I don't know how to go about repairing that without formatting the system.

Any tips would be greatly appreciated. Thanks in advance

A:Unable to boot in normal mode


For sure problems like this could be a hardware problem. Couple of things you can do. First you can try testing your hard-drive to see if it is going bad or not. Go to a working computer and download "powermax" and put the program onto a cd.

Boot the laptop to the powermax cd and follow the onscreen instructions. When you get to the menu, make sure to test the hard-drive with using "advaned mode". If the program gives you an error code, the hard-drive is going bad and you will need to backup your data to save the files.

Another thing you can do is to bootup the laptop to your windows xp cd. On the main menu choose "repair". Then it will go a black screen and you will need to run "chkdsk /r".

Hopefully these will help you solve your issues. If you have more questions then feel free to ask.

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Recently I downloaded "PC Tools Desktop Maestro" and tweeked my system. I can't remember what actually happened but when I tried to restart my PC it kept restarting itself. I tried starting the PC in safe mode but when I select my user account it just hangs with "safe mode" indicated in each corner of a black screen. If I try to select the admin user account, it asks for a password which I do not have. Should I try using the Windows XP CD to boot from or is there another way of fixing this?

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Hello All;

Four times previously I've been able to read through the forums and fix it myself, but this time I've got to yell "help".

I dont' remember what I clicked, (some sort of video player) and suddenly the computer became really slow. I realized what had happened soon after. I've run malwarebytes, but it would not let me update, giving an error code of 732(12029,0) It did however find 4 Trojans and quarantined them
Upon reading a little further in the forum, I read to delete MB and download a fresh copy. From your site, and another link to computer geeks, it told me I have no internet connection. I was finally able to find a link on your site which allowed me to download MB, but still am unable to update it.

I have downloaded and run combofix after shutting off all AV.

It will not allow me to boot into safe mode, locking up about half way through.
I cannot go to Malwarebytes.org or Trendmicro.com - it says I have no internet connection which is not true. I'm here.

I would really appreciate some help....I'm thinking Trojan?

Adendum 2/23 10:36am -
Ran SuperAnti-Spyware which found 23 adwares, and Trojan.Agent/Gen-Nullo(short)
I'm unable to update SuperAnti-Spyware, Malwarebytes, or windows updates.


A:XP-unable to boot into safe mode

Hello ,please try this..SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.Click the Repairs tab.Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.You may be asked to reboot your computer for the changes to take effect.Next run RKill....Then update and run MBAM, but run MBAm in Normal mode.Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.

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i seem to have some kind of problem because I keep getting this svchost.exe error popping up. I have run virus scans, spyware scans, etc. but no luck removing it. went online to the virus folks, they sent me a tool to run a startup report, but want it run in safe mode. Everytime I try to boot pressing the F8 key it gives me the option to boot in safe mode, the drivers all list on the screen then it turns off and on again and starts normally. I am really getting frustrated - can anyone help me please.

A:Unable To Boot In Safe Mode

The problem you describe could be a corrupted driver. Can you boot the system normally? If so, you can check the event viewer for errors and the device manager for warnings.

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Hey everyone, wondering if anyone could help me out here. When I try login to normal mode, it either freezes on the welcome screen (after login) or takes me to a completely black screen, sometimes with a cursor and sometimes without. I'm able to boot up in safe mode and safe mode with networking, and I've done a full anti-virus scan, as well as a malwarebytes scan which have both found nothing.

I'd appreciate any help!

Many thanks.

A:Unable to boot up in normal mode.

Hello Rose, and welcome to Seven Forums.

Since your PC will start in Safe Mode, you might see if troubleshooting by performing a clean start may help to ID the cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps,

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My name is Jay,

Yesterday I had a maleware attack (I am sorry I don't remember which "virus scanner" one) I proceeded to shut my computer down and re boot into safe mode. After that I ran malewarebytes and removed everything to the best of my ability. Upon rebooting I am unable to boot back into anything but safe mode, every other boot option just hangs and reboots.

I am writing this from my laptop, since I am unable to connect to the internet via my other pc (network connections deleted).

Windows XP
Version 2002
SP 3

Appreciate any help.

Thank You,

A:Unable to boot into anything but safe mode

I am now able to access the internet on my affected desktop. However I am still unable to boot into anything but safe mode. Each attempt to boot reboots right at the Windows screen then takes me to several options. 3 safe mode options, 1 start windows normally option, and 1 last good configuration option. The only option which brings me to windows is the safe mode choices. The other options simply start the reboot loop.

In addition I am unable to access the windows update page, each time I try to load it on internet explorer I receive an web browser error.

I have no Windows XP disc.

Appreciate any help.

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Dear All.

Pls could somebody help me with my HJT log, My laptop seems ok apart from being unable to boot into safe mode.

Logfile of HijackThis v1.99.1
Scan saved at 10:26:39, on 17/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\sony\vaio power management\SPMgr.exe
C:\Program Files\sony\vaio update 2\VAIOUpdt.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Sophos\AutoUpdate\ALMon... Read more

A:HJT Log unable to boot into safe mode?

Welcome to TSF.

We will try and complete this fix in Safe Mode, however, could you please describe to me the method you used for booting into Safe Mode and the make and model of yuor machine?

Please subscribe to this thread to be notified of fixes as soon as they are posted by our Team. To do this, please click the "Thread Tools" button located in the original thread line and selecting "Subscribe to this Thread".

Before you begin, take a read through these instructions and download the programs that I've advised. Save the below instructions in notepad or wordpad, because you also have to work in safe mode without networking support, so this page wouldn't be available then. You should not have any browsers open during the cleaning process unless otherwise prompted.

If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are carrying out the procedures below.

Please allow yourself a few spare hours. Below are instructions for a virus scan(s) that can take longer then 2 hours.

It is also important you don't miss a step and perform everything in the right order!! .


Please download these additional files/programs. Do not run them unless instructed to do so.
Unless otherwise stated, they should be stored in the same directory as the HiJackThis program.

Download and install CleanUp!. ... Read more

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Hi, i'm using Windows XP service pack 2 atm.
Currently, my PC only boots in safe mode, i've enabled networking to post here and get some help. Whenever i boot my PC normally, it always asks the option to boot with safe mode/networking/command prompts, even if it's been shut down properly.
I have just got my PC back from a repair shop after the guy finished a "soft repair", not knowing what was actually wrong with my PC in the first place (helpful >_>). It booted normally once, i went to catch up on my TV online and the screen blacked out, gave the "No signal" blue square and stayed black, all while the audio was still playing, occasionally sounding slightly distorted.

I'm not computer savvy like a lot here and any help would be appreciated. My withdrawal symptoms are kicking in

A:Unable to boot (Only in safe mode)

Is this a laptop or a desktop? This sounds like a desktop computer
A computer that blacks out and has the No Signal message on the screen means that there is a problem with either the monitor it may not be screwed in. But if it works in Safe Mode, then the Video driver. Go to the computer manufacturers support/download drivers site, type in your Make, Model # or you Service tag # and download the Video driver for your model.
Better yet, You shouldn't be trying to repair your computer after it was just repaired. Since you just got it back from repair, then take it back and make them fix it until it's the way you want it. If a desktop bring in your monitor too.

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"Cannot Display This Video Mode " is not an uncomon error. However due to additional problem, the regualar fixing method will not be sufficent.

My graphics card "Nividia 8800 GT" was buged simply due to to software gliches. And so I reinstalled the driver to restore it. After that, I had to restart the computer as usual.

This is where the problem started to happen. When restarting windows, the proggress bar is shown as usual. But when it gets to the login the screen goes blank, and the message "Cannot Display This Video Mode" is displayed.

The usual repare is to boot up in "Safe mode" and change the display settings. Unfortunatly, I can not. When booting the computer in that mode, loading stops. I belive this may be caused from a missing windows file, but cant be certain.

I dont have another computer to conect my hard drive to so I cant access any files in it. How can I get around this? My only option I can see is is to change somthing in the BIOS. But having went through it already... I dont see what can be done with it.

A:Cant boot & unable to display mode

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My name is Jay,

Yesterday I had a maleware attack (I am sorry I don't remember which "virus scanner" one) I proceeded to shut my computer down and re booting in safe mode. After that I ran malewarebytes and removed everything to the best of my ability. Upon rebooting I am unable to boot back into anything but safe mode, every other boot option just hangs and reboots.

I am writing this from my laptop, since I am unable to connect to the internet via my other pc (network connections deleted). Any ideas prior to me manual keying the hijackthis log into this post.

Appreciate any help.

Thank You,

A:Unable to boot into anything but safe mode

I am now able to connect to the internet however I am still locked in the safe boot loop. Listed below is the hijack this log. I have no XP CD to initiate an XP repair. Appreciate any help.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:24:23 PM, on 7/23/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\iTunes\iTunes.exe
C:\Documents and Settings\Joe\Desktop\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG9\avgssie.... Read more

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Hi Tech-Guy.

Last posted to you last year on a slow PC - this was my home computer which is working fine thx.

My work pc however has just decided to completely die on me. It is a HP Laptop (HP Compaq nx6125) - specific details of which I am unaware of, but runs Windows XP Professional. This morning, the screen started to go all "fuzzy" and then the PC locked up - so I switched off to re-boot.

I get a black screen (F10 - Setup) where i have a number of options to boot up, including SAFE MODE.

If I do nothing, then after about 20 seconds, the screen goes fuzzy again, and the system re-boots back to the black screen and the process repeats itself.

When i choose SAFE MODE, i get a list of system32 drivers scrolling down the screen. It then stops, the screen goes fuzzy and the PC re-boots back to the black screen.

Is the CPU screwed? or is it the hard drive/video card? I haven't attempted to re-boot from XP CD since I have files on my hard drive which are not backed up (mainly outlook express email from 3 years of project work).

please help if any - donation to follow



A:Unable to re-boot even in Safe Mode

I would suggest taking this laptop to your trusted local repair station or shop. It sounds like the power supply and/or battery might be going south or it could be a problem with the LCD screen or video card. A qualified person looking at the computer would be the best course of action to take at this time.

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Hello! I'm new and would like to ask for help!

My computer is a Dell Inspiron 1520 Laptop
My Operating system is Windows XP

Yesterday I experienced a virus that had downloaded itself onto my computer. It took over my desktop and disabled my windows automatic updates. I was using windows defender and malware bytes anti-malware at the time and they were also disabled. My first thought was to go into safe mode.
Unfortunately, when I selected safe mode during my boot up it would scroll messages and switch to the blue screen of death. Since this option was now useless I booted up with no connection to internet. This at least slowed the program from starting up. I used my system restore to go back to a couple days before the virus showed up. That restart worked and the virus did not take over the desktop anymore. However, my automatic updates were still off and I still could not boot into safe mode. I could use my antivirus programs so I ran scans.

Malware Bytes Anti-Malware turned up 3 infections.

I cleaned those infections and all seemed well. I tested safe mode and it still boots me into the blue screen of death. I also purchased Windows Live One Care to get more protection on my computer in case I'm still hacked. However, all of my antivirus scans turn up with no problems. I'm starting to think I should do a ctrl+F... Read more

A:Unable to Boot into Safe Mode

Also just tried again after a windows one care scan and have the error messages from the blue screen of death written down now.


and at the bottom it says:

STOP: 0X00000050 (0XC8105DE4, 0X00000001, 0X80537009, 0X00000000)

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I am unable to boot into my desktop in normal mode..I am able to boot in safe mode.Here are the following log files


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:14:33 PM, on 7/19/2011
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=
R1 - HKCU\Software\Microsoft\Windows\Cur... Read more

A:Unable to boot in normal mode

It would be great if someone can help me out...Not sure if this would help, the OS is windows vista.

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a few days ago my windows 7 crashed and i had to get it re installed . but a few days after that my laptop wont start in normal mode it just hangs there not starting however it starts in safe mode with networking and in command prompt . plz help me keeping in mind that i am working in safe mode here 

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Good Evening....

I am currently trying to salvage a Dell 4600 system (XP Home, 512mb DDR Ram) that I thought was well, salvageable.

It was formerly owned by a friend who shared the PC with 2 children. He does not know exactly what caused the damage other than the fact that it was never the same after his adolescent son had an overly indulgent "session".

Anyway, upon powering on, I get the message stating that "Windows did not start properly..." blah blah. If either 'Normal boot' or 'Last known good configuration' is selected, the logo'd boot screen appears and then....nothing (screen is completely black). Selecting any one of the 3 safe modes results in the same thing, only with the words, "safe mode" on a blank (black) screen.

The RAM modules are firmly seated, as is the video card. All cables and plugs appear to be in place and secure. The hard drive activity light on the front panel flickers in the usual manner.

The only thing it is able to do is boot into the Utility Partition. From there I ran the Dell Diagnostic utility (this took over 30 minutes - it extensively tested the CPU, the system board, hard drive, video card, memory - everything) and to my surprise, all the components "passed"...with the exception of the floppy drive. Thinking that this may have been the cause, I disconnected the drive and adjusted the bios settings, but the results were the same.

Suggestions, anyone


A:Unable to boot (even in safe mode)

See if you can follow some of the procedures in the enclosed document.

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Before anything else, please don't suggest a reformat, there is valuable data on my computer, and it's too much to be backed up. Nevertheless, as of late my computer had a problem booting up. Turning it on, would instantly turn off in the next second or so, or if I was lucky, about 4 seconds max. This started I'd say..., last Sunday night. My computer simply instantly turned off, while I was running a few problems and wouldn't turn off again. When I booted it up, I saw something around the lines of a shutdown caused by a thermal event. Now, I know many of you, if not all will suggest that it may be due to my fan not working properly. I'm aware of that, and tried cleaning the inside of my computer of dust and etc stuff to try to make it work.

Funny enough, it worked, I can now boot up my computer, but if I just boot it up normally, it'll automatically shut down as it's loading. If I boot it up in safe mode, that works. Networking doesn't sadly seem to work, so I'm typing this on another computer. Nevertheless, I tried playing around with it. IF your wondering, I do have the retail installation CD. Now, I know playing around with it wasn't my best bet, but I tried all sorts of things, like CHKDSK /R, but that took hours, and still didn't finish. So I simply stopped it when I saw the % go down.

I also tried things like FIXBOOT, or FIXMBR all giving no results. Oh, and before I forget, I have a Dell Dimension 8400. So, in another att... Read more

A:Unable to boot up in normal mode, please help

It looks like your computer may be still overheating.Use good computer to download following program, transfer it to bad computer, using USB flash drive and run it there....Download System Information for Windows (SIW free version)No installation required.After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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Logfile of HijackThis v1.99.1
Scan saved at 5:42:21 PM, on 4/20/2012
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\NetBeans 7.0\bin\netbeans.exe
C:\Program Files\Java\jdk1.6.0_18\bin\java.exe
C:\Program Files\Winamp\Winamp.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\YouTube Downloader\YouTubeDownloader.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.conduit.com/?SearchSource=10&ctid=CT2776682
R3 - URLSearchHook: BrotherSoft Extreme Toolbar - {51a86bb3-6602-4c85-92a5-130ee4864f13} - C:\Program Files\BrotherSoft_Extreme\prxtbBro2.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common ... Read more

A:Unable to boot windows in safe mode

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Running an Evesham pc so can't contact them ! Vista was installed as standard.

Been taking automatic updates for some time. Foolishly went to download Service Pack 1 yesterday and it's now crashed, won't boot up, even in safe mode, and the only restore point it's offering is the point at which it started installing SP1 so no use.

Going into safe mode suggests loading files but just hangs (2.1/2hrs+) part way through.

I'm also getting an error 0xc0000034 when just booting normally (non-safe mode)?

Any tools out there that will enable me to boot this machine up? or advice you can offer would be greatly appreciated!



A:vista unable to boot, even in safe mode

is this a laptop
chkdsk /r

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I have a Dell Dimension 4700 Windows XP Home Edition, Version 5.1.2600 Service Pack 3 (Build 2600).This is due to LOST and Corrupted registry by malware, adware, trojans, worms, browser hijackers. traffice advance dialers and multiple SVC Host (generic host process for Win32 Services). Also, by me trying to fix my computer by quarantining and deleting everything. I tried to restore from the quarantine folder located c:/ quarantine/1394bus.sys, but unfortunetly it was a no go. Yes, I am a newbie and you should have lots of laughs with this post, but we all have to start somewhere. 1. Spybot S&D - Did a scan and some corrections. The Paul Collins "Start-Up" List showed malware, adware, trojans, worms, browser hijackers. traffice advanced dialers, , multiple generic SVC Host (generic host process for Win32 Services).* Browser(s) have been Hijacked.* I found "unknown applications" everywhere.* Add-Ons, Extensions and programs of unknown orign.* script errors - (See below for details)* Also, my Firewall Settings keep changing to Off. * My computer is VERY SLOW.ERROR(s):Runtime Error: R6025 - Pure virtual function call - Program: c/programfiles/real/realplayer/realplay.exeIE Script Error: Dell Media (PCM2.exe)Line: 10Char: 1Error: Syntax ErrorCode: 0URL: http://www.gocyberlink.com/prog/docs-redir...x/js/PCM_SDK.js2. Installed the trial version from F-Secure Internet Security 2010 and nothing found, plus it removed my Avira Antivirus.3. ... Read more

A:I am unable to Boot-Up completly to IE8 in normal mode.

We don't laugh at users who try...we are all users and we all sometimes run into things which we have not encountered before...thus we try what makes sense to us .Since it seems that you have made various unknown changes to system files...IMO, the best thing would be to do a repair install of XP. But, since you have a Dell, I don't know if you are capable of doing that.http://support.dell.com/support/topics/glo...toggle=&dl=My suggestion would be to find someone who has a Microsoft Genuine XP CD (preferably slipstreamed to include SP3)...borrow same or ask them to make you a copy....then use that with your license...and do a repair install.FWIW: I guess that I fail to see the value of removing items from quarantine when they are known/declared to be malware items or damaged by such.Louis

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Hi all,

I have not been able to boot windows in Normal Mode. Actually, it just boots up, but before it loads finishes, it just hangs before I can even click on the start button.

Furthermore, the system protection tabs to get to my system restore has totally disappeared. Not sure what has happened to it.

I'm pretty sure I've been hit by a malware/virus.

I've included the logs of my system scan.

Hope someone can help me out with this =(

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:04:37 AM, on 25/02/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v9.00 (9.00.7930.16406)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
F2 - REG:system.ini: UserInit=userinit.exe,
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files (x86)\Orbitdownloader\GrabPro.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll (file ... Read more

A:Unable to boot windows 7 in Normal Mode

My audio seems to not be working in safe mode. Could this be a hardware error? or a serious virus?

Please let me know.

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Greetings, recently my computer became infected with the "Antivirus Plus" malware. I followed all of the steps listed in this removal guide, and that seemed to take care of the problem. However, when I started my computer up the next day, I noticed that I was getting several different pop-ups periodically while browsing in FireFox. Some were linking to bogus surveys, while others seemed to be related to something that I had typed into Google as a search. Additionally, I began receiving this error:"Generic Host Process for Win32 Services has encountered a problem and needs to close."With the additional details:szAppName : svchost.exe szAppVer : 5.1.2600.2180 szModName : mshtml.dllszModVer : 7.0.6000.21183 offset : 000733a9 C:\DOCUME~1\Unknown\LOCALS~1\Temp\WER5668.dir00\svchost.exe.mdmpC:\DOCUME~1\Unknown\LOCALS~1\Temp\WER5668.dir00\appcompat.txtSo, I thought maybe if I booted up in safe mode and completed all the steps on the aforementioned removal guide, that would help get rid of some lingering malware that may have resulted from the Antivirus Plus malware (please keep in mind that while I am fairly computer-literate, my knowledge of malware/viruses is rather minimal).Anyway, when I went to boot up in safe mode, after selecting "Safe mode with networking" from the list, I came upon the dreaded BSOD. After disabling automatic restarts upon system failure, I found th... Read more

A:Unable to boot WinXP in safe mode

i've had the exact same experience when trying to boot in safe mode. but my major problem now is that i cannot boot in ANY mode. this is because i tryed to boot in safe mode by going through "run" then "msconfig" and restarting it manually from there. Unfortunately, i had the same results. now when i try to boot in "normal mode", my computer is now stuck on trying to boot in "safe mode". basically, i unknowingly changed my computer's default boot settings, to where now, normal mode=safe mode, and obviously, safe mode keeps crashing

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I have Windows XP Home Edition, Version 2002, which I run on eMachines version T2875. I also seem to have contracted a virus that uses Microsoft Internet Explorer to send pop-ups whenever I'm using Firefox, which is my main web browser. Yesterday, I noticed the virus for the first time, and ran AVG Free and Malwarebytes' Anti-Malware. AVG only managed to catch one infection, which was quarantined. MBAM caught 12 infections, and all were removed after rebooting ... or so I thought.

The virus comes up in my task manager processes as iexplore.exe. Every time it comes up, I end the task, though of course it comes back a bit later. I downloaded ATF-Cleaner and VundoFix with the intention of clearing out all my temporary internet files and running a scan while in safe mode, afterward running MBAM once more in safe mode, and then restarting my computer normally. Once the programs had been installed, I shut down my computer, then turned it back on, repeatedly pressing F8 until I was prompted into the safe mode menu. I chose Safe Mode, and received the message:

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll.
Please re-install a copy of the file above.

My computer then re-booted and went back into safe mode. I chose to run safe mode once more, and was prompted as to whether or not I wanted to run "Windows XP Home Edition" or "Windows (default)". I tried both options, and both times, saf... Read more

A:Unable to boot Safe Mode, IE virus

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Windows XP Home SP2
will not boot into Windows; normal, "last known good config", safe mode all result in re-boot. At one re-boot was an option to disable automatic reboot after failure. I selected this, but the problem persists.

I got into safe mode once, double left clicked on HJT 1.99.1 & the PC rebooted. Now, it will not boot into Windows

Lots of spyware & trojans; diagnosed by slaving HDD into 1 of my computers.

spyware folders include FLEOK

RAM diags passed

HDD diags pending

I harvested the important data to a DVD, when the HDD was slaved into one fo my computers.

Your guidance is appreciated.


A:spyware, unable to boot into safe mode

Well, at this point I would recommend a reinstall of your OS. Luckily you were able to hook up the drive as a slave. I would save everyhing on that drive that you NEED into a single folder on the drive that is currently containing your functional OS. Be sure to scan everything in there for malware. Reinstall your OS on the other drive if you need it to function as a bootable drive in another PC.

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Hello all,

First-of-all, thank you for reading this thread...any help you can offer is greatly appreciated.

I have a Dell Dimension 8400 (circa 2006?). Not used very often. New 1 TB hdd placed approximately 1 year ago. Since it was still running slow (about 6 months ago) with occasional BSOD, took it in to local "tech guy" who added some RAM, "cleaned things up", and replaced XP Home with XP Pro....

Since then, it has been working OK (minor problems not worth mentioning here)...only used for Quicken, Rhapsody, and very light internet surfing...NO questionable websites...have ZoneAlarm firewall and AVAST antivirus...

PROBLEM showed up last night...BSOD...on rebooting, following message comes up...
The instruction at "0x77c47e9f" referenced memory at "0x00000000". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program
Regardless of which option I choose, the computer offers the same message again once or twice. After 8 to 10 minutes, my normal desktop appears. Unfortunately, there is no START or Taskbar. Whether I do anything or not, after 2 to 3 minutes, I get the following message...
System is shutting down...initiated by NT.AUTHORITY\SYSTEM

Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly.
I read that I should do the following ....reboot and press F8...I was given alternative reboot... Read more

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