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USB sleep bug - Thinkpad X1 Carbon G5/Thunderbolt 3 dock

Q: USB sleep bug - Thinkpad X1 Carbon G5/Thunderbolt 3 dock

I have a bug that is fairly repeatable where when my laptop goes to sleep, the USB ports on the Thunderbolt 3 dock are not active when I wake the computer up. I can unplug the TB3 cable and plug it back in to regain access to the ports. Where can I report this issue?

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RELEVANCY SCORE 200
Preferred Solution: USB sleep bug - Thinkpad X1 Carbon G5/Thunderbolt 3 dock

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RELEVANCY SCORE 93.6

Just got purchased the x1 carbon 5th gen along with the Thunderbolt 3 dock.  However, the dock will not charge the laptop.  Every time I get the error message "The dock is not supplying enough power to your computer.  Please use the ac power adapter that came with the dock".  I am, in fact, using the ac adapter that came with the docking station.  I have updated the bios as well as all of the other recommended updates and still get the same error message.  Does anyone have a solution?

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RELEVANCY SCORE 93.6

I recently purchased the X1 CRBON 5TH Gen (2017)...type 20HR plus a thunderbolt dock.I connected them together with a Dell 28" 4K (@30Hz) screen (p2815q) connected through DisplayPort from the dock, plus a Microsoft keyboard and Jabra 510 USB speakerphone.Using the Windows 10 stock image from Lenovo, plus Office 2016, Chrome, Visual Studio, Skype,  and various other apps (putty, RDP, SAP GUI, others) the video performance was atrociously bad. Alt-Tab, which I use heavily would take 3-4 seconds to respond, switching between applications, Windows would freeze and sometimes crash, I would often get blank or black windows in Chrome and Office. This was on the embedded Thinkpad screen as well as the external monitor.I ensured Windows Update was up to date, as well as Bios, Drivers etc through the Lenovo companion app. So...I dove into the BIOS and voila! There is a switch that lets me change the Video memory from 256 to 512 MB allocated!I went to change it, and it would not change until I changed the setting:BIOS > Config > Thunderbolt 3 > Security Level = from "User Authority" to "DisplayPort and USB"I switched that setting, and then set my video memory to 512 MB, rebooted and voila! Problem solved. I worked that way for a little while, took it into my office and plugged it back into my Thunderbolt 3 dock and while my video and LAN connections worked...my wireless keyboard (USB dongle), and Jabra 510 did not. Curious. I r... Read more

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RELEVANCY SCORE 92.8

Does the Thinkpad P51s support the Thinkpad Thunderbolt 3 Dock? I have the Thinkpad P51s with stock Windows 10 Pro and updated to latest drivers and Windows version and installed the latest Thinkpad Thunderbolt 3 Dock drivers. Attaching the Thunderbolt 3 Dock to the P51s as described in documentation, it charges the notebook, however, noting attached to the dock is recognized. I've tested with attaching USB flash drives, headphones, Ethernet, HDMI, and DP, but nothing is recognized nor are any warnings/errors displayed in Windows. While the Thinkpad Thunderbolt 3 Dock is listed as being compatible with the P51s and T570, the notebook order page does not list the Thunderbolt 3 Dock in any of the accessories lists. Lenovo Sales also confirmed that the Thunderbolt 3 Dock is fully compatible with the P51s.  However, I needed to purchase the Thunderbolt 3 Dock separately from the notebook order. What's going on? Has anybody successfully used the P51s or the T570 with the Thinkpad Thunderbolt 3 Dock? Or is this something I need to wait for full support via a future BIOS/driver update? Or perhaps my Thunderbolt 3 Dock is defective? Thanks,Boris 

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RELEVANCY SCORE 92.4

Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock.  The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?

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RELEVANCY SCORE 92.4

Hello everybody, We have purchased the X1 Carbon 5th Gen Laptop, which by the way is a great piece of hardware, with Thunderbolt 3 dock.  The problem: the laptop does not recognize the dock. other laptop (identical with the problematic one, works perfectly... Any sugestions?













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A:X1 Carbon 5th Generation problem with Thunderbolt 3 dock

There are BIOS settings related to Thunderbolt (in the "Config" menu of BIOS setup), are these settings configured identically on both ThinkPads?  As an experiment, try setting the security level to "No Security" and see if you can get it working that way...
 
Same BIOS version on both ThinkPads?

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RELEVANCY SCORE 91.6

Hello Everyone, I am new here so please go easy on me.I just bought and X1 Carbon 5th Gen laptop c/w Thunderbolt 3.0 docking station.The problem that I have is that the docking station won't recognise any of the external screens that are connected.I am using two Acer screens (one is connected using HDMI port on the dock and the other one uisng Display port).I have tried by connecting just one screen but nothing.I can see that Thunderbolt software is installed and its connected to my laptop.The laptop will charge through the docking station and also the wireless mouse and keyboard will work fine through the dock.Lenovo recommended that i should update my drivers.So I installed Lenovo Companion from Windows store. But it won't update my system. After clicking on System Update, I will get an error message saying "There is a problem in reteriving new updates for your system.Please try again later".Hence I downloaded all the drivers from support website and installed them manually but my docking station is still not working with the external monitors.The monitors works fine when connected directly to the laptop using the HDMI cable. Thanks in advance for your help.

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RELEVANCY SCORE 90.4

Machine model: 20HRCT01WW At seemingly random intervals the Dock stops working (for USB perphirals) and my wife has to move keyboard/mouse to the machine itself - defeating the purpose of a very expensive dock. Machine is fully up to date the current version of windows and all drivers (including the Thunderbolt dock). I would report this directly to support but Lenovo it won't allow to me register my wife's X1 with my account inspite of the fact that I'm the one who ordered it. Ugh. ThanksMark Levison

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RELEVANCY SCORE 90.4

Received the Thunderbolt 3 dock today, though the display works fine, the dock/laptop won't recognize any external USB devices such as mouse. keyboard, webcam, etc. I tried installing the latest drivers to no avail, from: https://support.lenovo.com/us/en/solutions/acc100356 Anyone else havign this issue?  

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RELEVANCY SCORE 90.4

I am considering to add a dock station to my Thinkpad P50.I have seen that Lenovo is starting to sell a new shiny ThinkPad Thunderbolt 3 Dock (40AC0135UK).It doesn't seem to be available in the Uk Lenovo Shop but I have a found a distributor who's selling the product.Is the ThinkPad Thunderbolt 3 Dock compatible with Thinkpad P50 ? Thanks

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RELEVANCY SCORE 89.6

Is the new ThinkPad Thunderbolt 3 Dock compatible with P50? Dock details page (https://pcsupport.lenovo.com/cz/en/solutions/acc100356) only list P51s, but not P50. But P50 claims support for Thunderbold 3. If yes,  can I connect Ethernet LAN over the dock? And what driver I need to install?    

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RELEVANCY SCORE 89.6

https://support.lenovo.com/us/en/solutions/acc100356 Hello I have the new X1 carbon laptop (5th gen).  I also have two 24 in thinkview external monitors with hdmi/display port inputs. If I buy the above adapter will I be able to run the two external monitors in extended mode so I have can have three different screens  total (laptop screen, monitor_1, monitor_2)?  

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RELEVANCY SCORE 89.6

Hello everyone, I am new to this forum and have a problem regarding setting up 4k displays:Equipment: Thinkpad x1 carbon 2017 (5 gen) with wqhd, thunderbolt 3 dock, 2 4k samsung displayshttps://support.lenovo.com/de/en/solutions/pd029622This is my target setup:1. 4k display at 60 hz connected via dock at dp1 (display port)2. 4k display at 60 hz connected via dock at dp2(ideall: 3. x1 carbon wqhd internal display on) My problem is that the second 4k display (a Samsung TV) did not connect when I connected it via the dock (picture shortly present, then goes away again, when trying again no picture at all). However it works (all 3 displays on) when I connect 2. via the hdmi connector directly at the laptop. Hence: is there any way to get it working like in my target setup? Thank you very much for your suggestions and ideas!Besterev

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RELEVANCY SCORE 86.8

How to reproduce:1. Remove charger and close the lid.2. Power up.Note: the Windows 10 Fast Startup feature should be disable for reproducing this issue robustly. Issue:1. Windows 10 boots very slow.2. After boot, Windows 10 will detects two ejectable device: Base System Device and USB Root Hub 3.0.3. If reboot, it will freeze at the Lenovo logo. Environment:1. Thinpad X1 Carbon 2017 [20HR000FUS]2. BIOS Version: N1MET31W (1.16)3. Windows 10 Pro 1703 x64 There are several ways to fix it:1. Disable Thunderbolt in [BIOS]-[Security]-[I/O Port Access].2. Hibernate and recover, everything will fine.3. If Windows 10 Fast Startup feature is enabled, manual power off and power up again without closing the lid may fix it. 

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RELEVANCY SCORE 86.8

In the last month I purchased a Thinkpad X1 Yoga 2G and the Thuderbolt USB C dock. Since the USB C cable that comes with the dock is too short to allow the dock on the right and laptop on the left (in laptop mode), I put the notebook in tent mode and all works fine---except... Everytime I power up from hibernate it starts beeping about once a second and does not stop. I have to disconnect from the dock, flip it to laptop mode (this is where the beeping stops), return it to tent mode, and then plug the dock back in. It seems that Lenovo, like everybody else, is rushing things to market with plans to fix bugs later (maybe). Any thoughts I how to stop the beeping?  The first time it happened I closed all the apps to reboot and it still was beeping. Thanks.

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RELEVANCY SCORE 86

Hi,I have X1 Carbon 5th Gen. When I connected ThinkPad Thunderbolt 3 Dock to my notebook fingerprint reader stop working. After it i tried to disconnect dock, restart my laptop, fingerprint reader started to work fine. When I connect dock again fingerprint reader stop working.

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RELEVANCY SCORE 83.2

Hello - I have a X1 Carbon with the ThinkPad USB 3.0 dock.  Everything worked great under Windows 8.1.  I would occassionally have an issue with the dock not coming online after resuming Win 8.1, but it was easy to fix by powering the dock on/off or rebooting. However since upgrading to Win 10, I have a very frustrating audio issue.  Application seem to have trouble picking between the sound device inside the laptop and the dock.  For example, I'll get an incoming call from Skype, and it will start the call on the laptop internal speakers, then say the "Realtek audio device is unavailable".  If I call the person back, it then completes the call and works fine through the dock audio device (which is what it should have done the first time). However the issue isn't only with Skype, it's with all apps.  For example, if I start Pandora in the Chrome browser, it will start playing the audio through the laptop speakers for about 1 second, then stop.  I then have to refresh the web page a few times to get it to start playing out of the dock sound device.  All the while, Windows is configured (and properly reports) the dock sound device as the default (which is what I want). I suspect this is an issue with the drivers for either the dock or the X1 not properly talking to Windows 10, but both are up to date, and either Lenovo or DisplayLink (who makes the dock drivers) have any noted issues with audio-switching. Has anyo... Read more

A:X1 Carbon ThinkPad USB 3.0 dock audio issues

I'm having the same exact issues !Have you find a solution yet ?

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RELEVANCY SCORE 83.2

Hi, My setup is a Carbon X1 4th gen and a LENOVO ThinkPad OneLink + Dock. I want to buy two monitors to connect to my dock's Display Ports, what is the maximum resolution that I can get out of them? Regards,

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RELEVANCY SCORE 82.4

Hi, Everyone. Got me a nice little x270 to replace my old x201.  Happy enough with the machine, but getting it connected to my accessories (monitor, keyb, mouse, ethernet) is a bit of a chore. This machine appears to have a "proper" dock port on the bottom.  Is there a compatible ultradock available for the model 20HN x270?  By proper - I mean, Not USB.  A nice dock I can simply drop the machine into when I'm at the home office.. Thanks!

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RELEVANCY SCORE 82.4

I have read a lot and tried updating the firmware - nothing works.When I put the laptop in the docking station - it does not recognize the monitar and also says AC power is not connected when it is. Help appreciated!

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RELEVANCY SCORE 76.4

I have 20A7, since I received it a couple of months ago, it  had this problem. If I use sleep mode it never wakes up. Unless I disable usb3.0 mode in BIOS setup. In this case it goes to sleep and wakes up, but after waking it up the adaptive keys are gone and not functioning. It's speakers also doesn't work (mute) until the next reboot.

A:Thinkpad X1 Carbon sleep problem

Also have a 20A7 and the same thing occurring, the adaptaive keyboard bar is frozen and the laptop will not wake from suspend.  I have updated all drivers using the Lenovo Update utility so the laptop should be current.  Any update or resolution on this issue?

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RELEVANCY SCORE 74

Hi All. I have a Thinkpad X1 Carbon 2nd Gen 2014 (20A7/20A8),  Win10 64bit, all drivers updated. The problem is that the Adaptive Keyboard always went off automately everytime I resume the ThinkPad from sleep.And it remains off (black) until I reboot the ThinkPad. Or turn off and on the ThinkPad. I have tried to replace my Adaptive Keyboard with another new spare part. But this problem remain unresolved.Could anyone give me some advice? Thanks a lot.













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A:Thinkpad X1 Carbon 2nd Gen - Adaptive Keyboard went off everytime resuming from sleep

This problem has been resolved by installing the latest driver:  Hotkey Features Integrationhttp://support.lenovo.com/gb/en/downloads/ds031814 suggested by:https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/2014-X1-Carbon-Adaptive-Keyboard-sometimes-no...  

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RELEVANCY SCORE 74

Been going back and forth and can't seem to find a screen that can replace my Thinkpad x1 carbon 3460 1f4 screen. Have found one for the 3448. Don't know if they use the same screen and pins?  See photo for description of the replacement screen I'm looking at.  













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A:Can the Thinkpad x1 carbon 3448 laptop screen replace a Thinkpad x1 carbon 3460 1f4

The 3448 and 3460 machines use the same panels, hinges, lid, cables, etc.

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RELEVANCY SCORE 72.4

Over the past several years there are many posts of users experiencing variations on this problem with X1 Carbon and X1 Yoga of various generations, including the latest ones (I provide a list below). That is, the systems often cannot come out of sleep mode in some way, shape, or form. I had this problem on my own brand-new X1 Carbon 5th Generation, right out of the box. In my instance, I noticed this issue in the following two scenarios: -After having gone in to sleep mode, once I opened the lid, or press power button once:power light goes from blinking to solid onscreen stays blank/blackseems that if the machine is going to be in the frozen state, keyboard presses do not "unsleep" it (which they normally would). Closing the lid causes the power light to go to solid on, but then opening it again does nothing.in a couple of rarer instances, the machine actually did come out of sleep but then instantly the screen froze (but this was quite uncommon, mostly it just wouldn't come out of sleep at all)-After passing the initial boot screen of Lenovo, the next part shows the Lenovo logo but without the swirling dots and is frozen (the power light would show on)Under both conditions: The power light is solid onThe keyboard lights functionality works: backlighting, FnLock light, mute lightSometimes you can hear the fan workingPlugging in to external display does not display anything on itThe only way to rectify is to do a hard shutdown by holding the power key With... Read more

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RELEVANCY SCORE 67.6

To back up Dell-Brian B's threads you can find all the available Dell documents for the Dell Dock and Dell Thunderbolt Dock here. 
TB

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RELEVANCY SCORE 67.2

Hi Issue: Thinkpad X1 Carbon 5th Gen black screen / 'screen off' on resume from sleep I know this issue has been posted about several times regarding the X1 series but .... none of those threads seem to have any kind of answer to this problem. This seems like quite a horrendous issue for a +1500 to have !! Constantly 'hard rebooting' and losing all my open work is seriously seriously annoying. Please note: My drivers are 100% up to date based on Lenovo's own update software. I have all official Windows 10 updates issued to date (21 aug 17). These are the patterns I've noticed: - It doesn't always replicate the same behaviour: after resume from sleep sometimes it's 'black' and other times it's fine. I'd say 66% of the 'lid openings' it's OK but 33% of cases it's not.- I've found that if I shut the lid again and reopen (often 3 or more times and waiting 30+ seconds on each open then 30+ seconds on each close) then I can eventually 'force' it to turn the screen on.- If I 'manually' set the unit to sleep from the start menu rather than just closing the lid, I'm pretty certain that it *does not* exhibit this problem. I'll be 100% certain once I've tried this a few more times.-  I've removed all USB devices from the laptop one-by-one and waited for the problem to reoccur thus ruling out any single or combination of USB devices.- I have the 'lock screen' shown when it does successfully resume from sleep. - The screen 'blackness' looks t... Read more

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RELEVANCY SCORE 66.4

I contacted Lenovol support and they send me a replacement unit. The the replacement unit has the same problem. Thinkpad Thunderbolt 3 docking station does not charge Thinkpad P51 battery.  I need to plug in the power adapter for both docking station and notebook.  Does anybody have similiar problem? 

A:Thinkpad Thunderbolt 3 docking station does not charge Thinkpad P51 battery.

Everbody's p51 would be the same.  The thunderbolt port won't work as a charging port.  The thunderbolt specs specify 100w max.  That's not enough.  Your thunderbolt port is not for charging.  To charge via the dock, you need a workstation dock, not a thunderbolt dock.  A thinderbolt dock can charge things like an x1 carbon (5th gen) or x1 yoga (2nd gen)

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RELEVANCY SCORE 65.6

HP ZBook Dock with Thunderbolt 3 usb device issues. USB Keyboard randomly sends a stream of a repeated character.  I will be typing and mid worrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr d will get results like in the word above.  The inverse happens alot too, were it just drops a few characters i have typed. USB Mouse lag is horrible. Both devices will stop functioning, need to reboot the dock to recover them. Any one have any suggestions or which drivers are the most stable?

A:thunderbolt dock

#HPExpertDayYou will have to update BIOS/Firmware if any. Install the docking station drivers. Try using a different keyboard, if the issue stops then issue was with keyboard.http://support.hp.com/us-en/document/bph07165

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RELEVANCY SCORE 64.8

Hi,
I've seen that the Thunderbolt TB15 Dock is not valaible anymore in Italy due to hw problems. Do you know if a new one is arriving?
Thanks

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RELEVANCY SCORE 64.8

Hi,I have a Thinkpad P50 and today my Dell Thunderbolt Dock arrived.Unfortunately, it doesn't work  (= it is not recognized in any way), although Dell specifically says that the dock also works with non-Dell Thunderbolt 3 machines. I have installed the Thunderbolt software from the P50's driver site and updated to BIOS 1.17.Lenovo released an "Intel Alpine Ridge Thunderbolt Firmware" for the P70. But there's no such firmware update on the P50's site, just the Intel Thunderbolt Software from November.The 1.17 UEFI/BIOS Update says it fixed a Thunderbolt issue, but apparently not mine Has anyone ever gotten some Thunderbolt 3 device working on the P50? I just hope this will be fixed soon, because the Thunderbolt dock seems to be the only convenient way to drive three 4K displays with the P50 (2 via Thunderbolt 3, 1 via miniDP).  

A:P50: Thunderbolt 3 dock not recognized

What's the model number of the dock?  Thanks!

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RELEVANCY SCORE 64.8

I want to buy the Lenovo Yoga 920 (i7 with 16 GB) and I?m used to work with 3 external full HD Monitors. Since it has 2 Thunderbolt ports, it looks like the Thunderbolt 3 Dock may work with the 920. However, it is not listed on the compability list for the dock. Therefore: are the dock and the 920 working together?  

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RELEVANCY SCORE 64.8

So I have a Precision 5510 laptop with Xeon processor, no 4K screen.  My question is about this thunderbolt dock TB16.  I have one HDMI out and was asked if I can make that work on 3 external monitors.  None are 4K.  Is that possible?  Can it function as extended desktop, not duplicated? And if so, is that 3 external plus laptop? Or is the laptop screen on of the 3? 

A:Thunderbolt Dock & 3 Monitors

Depends on resolution - see this article for more information:
www.dell.com/.../SLN301105

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RELEVANCY SCORE 64.8

As the only docking solution available and moving from a more traditional dock, its less than suitable.  HP needs to make a longer cable and the end that connects to the laptop should be at a right angle.  The cable is so stiff and thick it takes nearly 4" to make the turn.  HP makes it impossible to find this out how long the cable is with out purchasing and at that point your stuck with it.  Hardly a customer satisfaction issue they should want to propigate!

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RELEVANCY SCORE 64.8

Hi allWell we all now about the fan issue which is much better since the last BIOS update.Nevertheless I have sometimes fluctuation fan noise, although there is no load. This is mainly when the notebook is at the thunderbolt docking station.I found out, that as soon as I connect my notebook to the docking station more or less all app-processes suddenly move over and start running on the GPU. The CPU has virtually no load.Why do all processes start to run on GPU when the notebook is connected to the dock? Is this an issue or is there a good reason for this behaviour?My Notebook and Windos has the latest drivers/bios and updates installed.Regards,Sebastian

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RELEVANCY SCORE 64.8

I just picked up the TB3 dock and all seems to be working, however it is not charging my laptop using the included Thunderbolt/Power combo cable. The power light shows on the dock, and connected devices work on laptop, but no power. Any ideas?

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RELEVANCY SCORE 64.8

I have a Yoga 370 (Win10) and a Thunderbolt 3 dock & Thinkpad USB-C dock and i cannot get them to play nice. I am using the USB-C cord on both devices, it transmits video and power but not USB or Ethernet. I have downloaded drivers and firmware from Lenovo and still no luck, the computer does not see the dock BUT the video and power are there. I changed my BIOS settings per the firm ware update well and no luck. any help would be much appreciated!

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RELEVANCY SCORE 64.8

Love the concept of the thunderbolt 3 dock, can't fathom how it was designed though.  On my zBook 15 G3, the power and thunderbolt ports are on the right side of the laptop.  The dock has the cable port on the left rear side, completely crossing over all the ports when you put the dock on a desk with the back facing away from  you.  Then they ship a cable that is barely long enough to put the dock directly behind the laptop and connect it.   Where do I buy a longer cable HP, please!

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RELEVANCY SCORE 64.8

I have a new ZBook G3 17" with ThunderBolt 3 dock station.I have install my laptop with boot up finger&password protection.I have connect display, keyboard and mouse to this dock.Every time  I bootup, I have to open laptop to insert access data.This look like a stupid solution compare the old HP docking station that I have on my HP 8760W where dockingstation are working from first second and I can insert my access data (password) without opening lid.There are any solution to this problem ?I have also another problem. On the old PC was possible create a protected area of HD using a little part of it withHP ProtectTools. This SW is not possible to install on ZBook G3.I don't found any solution to create it. Only using Windows 10 (that I don't want to use) functionality.More we go on and worst SW/HW are delivery to user. AC

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RELEVANCY SCORE 64

everybody.I'm trying to find the correct thunderbolt 3 dock station for my new Specter x360 . I noticed that HP has 2 dock stations offered for the Zbook. However, the wire from the dock station to the laptop is a dual USB-C & power jack.1. If I will buy a standalone thunderbolt cable, will it work with my Specter x360 and the Zbook dock ?2. I noticed there are 2 models of the Zbook dock : 150W and 200W . Which one should I get, if at all?Thanks for your help!

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RELEVANCY SCORE 64

I have a HP Zbook Thunderbolt 3 Dock, 150W (part number p5q58aa#aba).  It is connected to an HP Zbook Studio G3 running an intel core i7-6700HQ CPU. I have two HP EliteDisplay E231i displays connected to the display port ports on the dock, and am also using the Zbook's own display.   Intermittently, the displays will go black for a few minutes then turn back on.  Also, intermittently the dock will seem to disconnect and I loose my displays as well as the ethernet on the dock.  When this occurs I must restart to restore dock functionality. I have the latest driver (ASMedia eXtensible Host Controller (xHCI) Driver 1.16.38.1 Rev.A) and firmware (ASMedia ASM1042A Firmware Update for HP Thunderbolt 3 Dock 131025.10.11.23 Rev.A). Any tips as to how I can get more consistent performance out of this dock?  It is kind ruining the experience of an otherwise fantastic notebook.

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RELEVANCY SCORE 64

If I put my computer in "Sleep" mode and turn it back on, I can never get the dock to work again. I have tried to upgrade BIOS and drivers as described in several posts, but it doesn't work. The only working solution is to restart the computer. Has anyone got the same problem?

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RELEVANCY SCORE 64

hello, we have a brand new spectre. first the device is amazing, i love it. but we have the following problem with the  HP Elite Thunderbold 3 65W Dock, if the Spectre is connected over Thunderbold Cable and on the Dock with Thunderbolt/Power combination cable connector, One 4.5mm power input every Device is working, Network is working, USB, both Display Ports are working, but the Spectre does not charge. i have installed the newest FIrmware Update  for the Thunderbold Dock Driver and i have updated BIOS, Intel Thunderbold Drivers on the Spectre. We have changed also the Thunderbolt 3 Dock with an new one, same problem.  one thing, on the front the light is off and i cannot turn on the spectre with the button.  any ideas, hints??? and yes i have connected the spectre over one of the 2 thunderbold ports, because the spectre has only 3 usb-c ports but 2 of them have thunderbold technology. i see also that the tb3 dock is recognized in windows at the thunderbold software.  kind regards, sebastian   

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RELEVANCY SCORE 64

I have ethernet issues with my Thunderbolt 3 dock 150W and my Zbook 15G3, running on windows 7 / 64 bit. I had many issues before with the system after a BIOS update (slow performance, usb poorts that would't work, windows that would not download updates, ect.). I read many postst with similar problems. The hardware was exchanged by HP but the problems remained and I was left alone to install the BIOS and updates. Thank you HP!After a long period of fiddeling I got everything back to work. Exept for the ethernet connection on the thunderbolt dock. Somehow the drivers are not inatlled / available. The ethernet connection / WLAN on the laptop work fine, but not on the dock. I don't know where to find the right drivers / how to install them. Who can help? 

A:Ethernet on thunderbolt dock won't work

I have the Zbook 15 G3 Mobile Workstation using the Zbook Thunderbolt 3 dock: http://www8.hp.com/us/en/workstations/zbook-dock.html I am sending this on the Zbook connected to the dock using its gigabit ethernet port. HP Support Assistant provided all the drivers needed for the dock. Here is the screenshot of my device manager:    What does your device manager look like under network devices? The Intel ethernet is the built in and the Broadcom NetXtreme is the ethernet in the dock. HP has drivers for both on the support page for Windows 10 64 bit under the Zbook G3 Home page.  I did have a bit of a struggle initially getting the dock to work but I went into the BIOS and disabled all Thunderbolt security settings. If you need any more help post back. If this is "the Answer" please click "Accept as Solution" to help others find it. 

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RELEVANCY SCORE 64

The thunderbolt dock was working.  I was gone for a week.  Came back and plugged laptop into dock.  No longer works.   The dock will charge the laptop, but none of the devices are recognized. Drivers are up to date.

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RELEVANCY SCORE 64

I can't update my dock since it gives an error every time I try to update. I tried manual updates but BIOS files never show up, I think the problem lies with my service code not being in the system.
I tried entering the service tag and express service tag but it says it's not a valid product. If I provide the service tag and express service tag on this forum, would it be entered in the system so to speak? I also get critical updates and when I click update, an error occurs so my dock is not in sync with my XPS in terms of drivers. When I try to do manual updates, I'm only given 3 files and can't find bios files anywhere.

A:Service tag not in system for ThunderBolt Dock 16

My service tag is not in the system either but I can update my software.  The Firmware and drivers are not for the Dock but for your computer and can be downloaded from the TB16 support site.

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