Over 1 million tech questions and answers.

Dell Latitude E5470: windows pointer on the black screen

Q: Dell Latitude E5470: windows pointer on the black screen

Hello to all,
I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hundreds of notebooks in the same way...); I confirm the language and the region (italian and Italy); I made an user "User" and after the login I disable the automatic updates and the power saver. I put the machine-name in our domain with the unique machine-name, I set the local administrator rights for the domain user the will use the PC and stop. After 2-3 hours if I reboot the notebook I'll see the windows screen "configuring windows features, xx% complete, do not turn off the computer" and after the reboot the black screen appears. The problem appears only after the windows feature screen notice... The last system recovery point set shows "language pack removal" and it is the same in all notebooks...I tried to unistall Dell's software, setup the BIOS, and many other actions that is too long to explain. Believe me: we tried many and many solutions without any results (I also tried to install the notebook without the domain but the problem appears).
Thanks to everybody. I hope to have explained in the right way and in the right forum.

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Dell Latitude E5470: windows pointer on the black screen

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 151.6

Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

Read other answers
RELEVANCY SCORE 89.6

Hi
I recently bought a new Dell Latitude e5470. It is running Windows 7 Pro, but I received Windows 10 on a CD with the laptop. The laptop doesn't have a CD-Rom drive, so I obviously can't install it using the CD. 
On the CD it says "Already installed on your computer", but I don't understand what it means. 
How can I install or activate Windows 10 on my laptop?

A:Dell Latitude e5470 has no CD Rom drive, but received Windows 10 CD with. How do I install?

I'd suggest you purchase a portable disc drive at your local Walmart.
Portable Disc Drives - Walmart.com

Read other 3 answers
RELEVANCY SCORE 89.6

Hello All,
I have a Latitude E5470 on Win 7 x64 that I am not able to use the soft key toggle switch (FN + Prtscr) to turn on or off the wireless connection. This functionality works perfectly in the Win10 laptop, however seems that the driver does not allow or is not functional in the Win7 environment. (In Win10 the airplane mode appears when I toggle the option.)
Have anyone experience this issue or knows of a workaround to resolve this in Win7 ? 

Thanks in advance. - Ron

Read other answers
RELEVANCY SCORE 88

We have a number of Dell E5470s which have Intel HD Graphics 520 chips. Since upgrading the computers to Windows 10 version 1703 (Creators Edition), when the computers are undocked (E Port Replicator), 99% of the time the built-in display will go entirely black or, black with the mouse pointer flashing. The computer will remain in that state until the computer is re-docked. Once re-docked the computer display will work as expected. This is not an issue when the dock is eliminated; connect and disconnect monitor from the VGA port on the computer.
The laptop has the latest bios (1.44.4), latest video drivers from Dell (21.20.16.4627) and Synaptics VMM3320 MST Hub Firmware (3.10.3).
I have contacted Dell support and they confirmed that this is not a hardware issue. I was fairly certain of that going in since this issue is consistent with multiple E5470s and multiple EPort Replicators and EPort Plus Replicators. Dell support then had me contact the Dell Software and Driver Division and they too said it was not a hardware issue, but would not help me try to resolve this issue or tell me if this was a known issue or if anything was being done to try to resolve this issue.
I would appreciate suggestions you might have to help resolve this problem.
Thanks
Randy

Read other answers
RELEVANCY SCORE 86.8

Hello,
where can I find the Driver for my Dell Latitude E5470 Windows 10 Driver for this unknown Device: ACPI\DELLABC6\2&DABA3FF&1

mfg
Carsten

Read other answers
RELEVANCY SCORE 84.8

Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions". 
Dell Latitude E5470/ Windows 7
Bios version 1.14.4
Please Advise

Read other answers
RELEVANCY SCORE 82.8

Hello Everyone!I bought an open box Dell Latitude E5470 today at a very cheap price. Unfortunately this laptop had a non backlit keyboard and a TN (1600 x 900) panel but it had the much needed 6300HQ, so I went ahead and bought it thinking that I can always buy a backlit keyboard later from aliexpress. I looked at aliexpress again today and noticed something I had overlooked before purchasing the laptop and that is that all backlit keyboards available for E5470 have a different shape thanks to the two stupid top mouse buttons that are not present in my variant of E5470. I now have to find a new top panel with frame that has the cutout for those two extra mouse buttons. This is a nasty situation for me as I am not even sure if the required top panel will be compatible with my variant of E5470. Any advise on what I should do?

Read other answers
RELEVANCY SCORE 82.8

Hello, 
I have installed the latest september version of bios and we still have problems initialize tpm. It says 
"Cannot take ownership of the TPM. Access is denied. error code 0x80070005"
I have checked on the bios to see if the TPM is still on and activated. 
I have reinstalled windows twice. Please let me know what I can do avoid this error. 

A:Dell latitude e5470 unable to initialize tpm

The latest bios is November 2016 www.dell.com/.../DriversDetails

Read other 2 answers
RELEVANCY SCORE 82.8

Hello!
Please, answer for shure - is it possible to put into Dell E7470/E5470 inside WWAN-slot second SSD drive??
(Because I really dont need WWAN modem, but already have M.2 2242 SSD 256Gb from previous notebook.)

A:Dell Latitude E7470 E5470 SSD to WWAN

Found this post with confirmation that E5470 detect SSD in WWAN slot:

Read other 1 answers
RELEVANCY SCORE 82

Hi,
Recently I have bought my Dell Latitude E5470 laptop and from the beginig I have annoying touchpad issue :(
When trackpoint and touchpad are active at the same time, cursor freezes for 3-5 seconds and moves to the left at a small angle. When trackpoint is disabled, cursor freezes for 3-5 seconds and doesn't move at all. If I use touchpad actively, this happens each minute or two.
I have checked this situation from the BIOS and the case looks slightly different, but still the same.
Please, help me to solve my problem. Thank in advance!
I have Windows 10, BIOS 1.9.4, Dell Multi-Touch Touchpad Driver 10.1207.101.113 A06

Read other answers
RELEVANCY SCORE 82

I decided to update my drivers and BIOS this morning. My laptop encountered an error during BIOS update and I was stuck in Automatic Repair.

1. I tried restarting the laptop several times.
2. I tried system restore which worked after my second try. The problem is Windows applications like Calendar, Mail, Cortana are not working. It doesn't run and the application is grayed out.
3. So I tried resetting Windows, remove everything which was not successful. Problem got worse, I got stuck on the Dell logo.
4. I ran Diagnostic. No hardware issue found.
5. I tried booting from my bootable USB which contains Windows OS. But my laptop is unable to detect it in BIOS.
5. I read some forums and learned about Legacy vs UEFI and Secure Boot. I disabled the Secure Boot and enabled Legacy ROMS. My laptop was able to boot from the USB and I was able to reinstall Windows 10.

Now, the problem is I want to change it back to UEFI with Secured Boot.
From what I gather, I should do the following:
1. Download Windows OS
2. Make a bootable USB in UEFI mode and GTP partition
3. Change laptop to UEFI mode while Secure Boot is disabled.
4. Re install Windows 10

Am I going in the right direction? Please help me.

Read other answers
RELEVANCY SCORE 82

Fingerprint recognition on this laptop is really difficult to use. My old Vostro works quickly and easily, but it has never worked well on this machine.
I have to hold my finger down and press hard, sometimes it doesn't work at all.
I've tried deleting then reinstalling & updating the driver, which has no error message. Tried hardware scan also.
Is this a common problem with the E5470. With this type of fingerprint reader. Or is the hardware just faulty and in need of repair?
I also find that the headphone socket doesn't work sometimes, it doesn't recognise when a headphone is plugged in, and volume continues from the speakers.

Any help appreciated.

Read other answers
RELEVANCY SCORE 82

Hi
Just received my new e5470 with 4GB RAM, I wanted to upgrade to 16GB (2x8GB) which I have from my previous laptop. I found only one slot underneath, the usual place for the 2nd slot next to it does not have the slot set up and it is blank. I have also removed and checked under the keyboard but it was not there either.
The BOIS setup stated that I have two slots, one is 8GB which is I know I have (I changed the 4GB which came originally with one of the two 8GB that I have) and the other is "not slotted" which I am unable to locate.
Does anyone know where is the other slot located?
Thank you

A:Unable to find the 2nd RAM slot Dell Latitude e5470

The manual will have that info. It is most likely under the 4 gb. 
www.dell.com/.../Removing-the-memory-module

Read other 5 answers
RELEVANCY SCORE 81.2

Hi,
Recently, I disabled the Bluetooth icon in Network Connections. After that I could not enable it back as the icon is missing. I tried to search in Device Manager but there is no Bluetooth Radio item.
I tried to use C:\Windows\System32\fsquirt.exe to receive files but got an error message "The file could not be sent because the connection could not be established. Check to make sure the Bluetooth radio is plugged in."
In Services, I can see the following:
Bluetooth Device Monitor, Bluetooth Media Service, Bluetooth OBEX Service, bthserv.
How do I install back the Bluetooth Radio in Device Manager?
Any help is appreciated.

Read other answers
RELEVANCY SCORE 81.2

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

A:DELL Latitude E5470 unknown device ACPI\DELLABC6

www.dell.com/.../driversdetails

Read other 1 answers
RELEVANCY SCORE 80

I would assume this issue is because our company images laptops and removes all of the Dell software.  Can someone tell me what I need to download to be able to see on-screen volume and brightness?

Read other answers
RELEVANCY SCORE 79.2

Hi Dell!
Recently we buy 12 laptops Model Latitude E5470 for our company.
So, after we installed Epo Encryption, laptop is going on reboot loop
Any ideea?
Regards,
Iulian

Read other answers
RELEVANCY SCORE 77.6

Hello, today i recently accquired a Dell Latitude D630,
but it has an issue when i power it on all it does is boot up and remain black, any ideas?
Thanks
Ninja 

A:Dell Latitude D630 Black Screen

Try an external screen - if it shows a good image, it is likely a bad display panel (and/or backlight, part of the display).
If not, it's a bad video chip - - and you'll need to replace the mainboard.

Read other 3 answers
RELEVANCY SCORE 77.6

Hello 
Today I recently accqired a Dell Latitude D630, but it boots into a black screen and beeps i don't know why can anyone help me?
Thanks
Ninja

Read other answers
RELEVANCY SCORE 77.6

I am trying to fix a friends Dell D600 Latitude Laptop.

They are not very good with computers, and they thought it had a virus so gave it to me to look at.

But when i try to turn it on all the lights light up and it makes a sound like it is going to boot, but doesnt actually boot up. The screen is completely blank. I have taken out the memory and put it back in, tried pressing every F button and using Fn which some people suggested online.

But nothing works, i have also tried putting in the XP disc and also connecting it to another monitor and pressing Fn +F8 but still nothing.

I don't want to give up on it. :(

I am not a computer expert but it makes a noise when i press it on, so to me it still has life

Is there anything i can do??

Thanks.

J

A:Dell Latitude D600 black screen.

Hi and welcome to TSF can you get to the bios by tapping the del key or enter key when booting

Read other 4 answers
RELEVANCY SCORE 76.8

Woke up the computer and all I got was a black screen and a white arrow (mouse cursor). Safe Mode all Version Give the Same. Can only use the computer from bootable media and the repair option under F8. Not sure what programs I need to download / run. Typing this on a different computer. Ran Superantivirus from a Hirens Boot USB and it found things on drive "X" ( likely false positives) and the cookies. Last working did not change anything. Awaiting your answer.

A:Black Screen of Death. Win 7 Dell Latitude D620

Start with these free bootable hardware diagnostics:  http://www.carrona.org/hwdiag.html
Also, use the Hirens disk to backup your stuff - just in case this isn't fixable.

Read other 3 answers
RELEVANCY SCORE 76.8

Hello

We have a batch of these laptops and several of them keep black screening after undocking, the laptops then may take ten minutes to come back or may even require a reboot,  I have tried the following but to no avail.
updated the bios to E7x70_1.15.4  (07/06/2017)
updated the Graphics driver to Intel-USB-eXtensible-Host-Controller-Driver_4H5XG_WIN_5.0.3.42_A02 (10/07/2017)
Can someone please advise on the next possible action to be taken?
Thanks

Read other answers
RELEVANCY SCORE 76.8

Woke up the computer and all I got was a black screen and a white arrow (mouse cursor). Safe Mode all Version Give the Same. Can only use the computer from bootable media and the repair option under F8. Not sure what programs I need to download / run. Typing this on a different computer. Ran Superantivirus from a Hirens Boot USB and it found things on drive "X" ( likely false positives) and the cookies. Last working did not change anything. Awaiting your answer.

Read other answers
RELEVANCY SCORE 76

hello my friends got a quick question for you i have a dell latitude e6430 i wiped it stuck on a fresh windows 7 and well all going great apart from one small problem when i plug in and out my ac power jack the screen goes black for a second or 2 it happens when i plug in and pull out both dont know what is causing this do u have any ideas

A:dell latitude e6430 screen gose black for 2 seconds

Hello Joseph mate I take it this is not your main machine or at all? The Dell site as always not helpful but I would suggest downloading and installing the driver for the graphics from Intel https://downloadcenter.intel.com/sea...+graphics+4000
I always use manufacturers site rather than the Windows feature because I am not so sure it is that reliable. Now you might get a message that says the download is older than what is installed and in that case leave it.

Read other 7 answers
RELEVANCY SCORE 76

My Dell Latitude E5440 won't boot. Just black screen with power light on. If i pres the power button, the fan running and turns off
I have tried the following:
- Pulled the battery out, connect the charger and turn on
- Removed BIOS battery, connect the charger and turn on
- Swapped RAM
- Removed both RAM, and try 1 RAM 
None of these helps. I have tried to remove all RAM and turn on, fan running and turns off. It is out of warranty and I'm lazy to fully disassemble my laptop
Video: www.youtube.com/watch

Read other answers
RELEVANCY SCORE 76

Hi, 
I have a latitude E6440 running the latest Win 10. In the last few days, every time I start my laptop from sleep or off, a black block (see pic) appears on screen but otherwise the function of laptop is unaffected (I can click behind it etc). 
The block goes away after anything from a few seconds to a few minutes, not seemingly after any particular actions. Occasionally the block has gone grey or to flashing lines.
I updated to latest intel graphics driver but have seen no change.
Any thoughts very welcome.

Read other answers
RELEVANCY SCORE 75.2

I'm able to get to a command line from a Win 7-64 retail install disk - and have tried sfc /scannow but it hasn't fixed it - 'Windows Resource Protection did not find any integrity violations'
If this is in the wrong forum please advise
- not sure if that's because it's started from outside the original OS - awaiting delivery of recovery media shipped from Dell -
- farbar recovery scan tool log below
 
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 15-04-2015 04
Ran by SYSTEM on MININT-MM3RG1V on 16-04-2015 13:57:09
Running from F:\
Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 9
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST must be run from normal or Safe mode to create a complete log.
 
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
 
==================== Registry (Whitelisted) ==================
 
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
 
HKLM\...\Run: [Apoint] => C:\Program Files\DellTPad\Apoint.exe [611192 2011-07-20] (Alps Electric Co., Ltd.)
HKLM\...\Run: [SysTrayApp] => C:\Program Files\IDT\WDM\sttray64.exe [525312 2011-01-25] (IDT, Inc.)
HKLM\...\Run: [Broadcom Wireless Manager UI] => C:\Program Fil... Read more

A:Black screen of death on Win7 64 dell latitude e6520 laptop

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/573468 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

Read other 2 answers
RELEVANCY SCORE 74.8

I just got this computer, but the fingerprint scanner does not work.  It seems not to have a driver, and I suspect that the Windows 7 was loaded by our IT folks.
Can I get a driver?

Read other answers
RELEVANCY SCORE 74.4

So my laptop is an old one however I know it can be fixed. I closed the top when it was updating the computer. Will that cause it to not start up within hours. It comes on shows the Dell symbol then goes to a black screen with a bliking underscore in the top left corner. What should I do? Will I be able to savee any of my work on it?

Read other answers
RELEVANCY SCORE 73.6

My Dell Latitude E6420 has black screen of death. Let me explain what happen. My friend bought a battery for his E6440 laptop and his laptop not starting (no display) he asked me to check on my laptop for that battery.
My laptop display gone after inserting his battery and changed to my battery still didn't worked. I connected external monitor display coming there (external monitor is showing primary). but laptop display not coming to make it secondary.
I did steps.
1. drained power 30-1-2. still didn't work
2. changed RAM slots with another still didn't work
3. tried D+ power, did not see anything.
this morning I observed If close display 70 to 80% I can see barely light on the screen window login in the angle. 
Is that means back light gone? What are solutions have now? Do I need to change display? give me suggestion.

Read other answers
RELEVANCY SCORE 73.2

We recently purchased some Dell Latitude D830 laptops and are using them on a Windoows XP system.

Each laptop has a docking station and USB mouse.

The issue is that some users are experiencing a type of "jumping" of their mouse pointer. They could be moving fine then it would just stop, and then reappear somewhere else on the page.

So far we have:
Replaced the mouse.
Replaced the laptop.
Re-imaged the laptop.
Replaced the user's profile.
Removed the docking station.
Swapped the jumper cables at the workstaion and in the server room.
Tried a ps/2 mouse.

Nothing has helped.

Has anyone else had this problem and if you so, how did you resolve it?

Thanks for any help.
 

Read other answers
RELEVANCY SCORE 72.4

I have a Dell laptop that boots to a black screen with only a mouse pointer.
 
OS - Windows 7 HP 64b
 
This is what I have done so far;
 
I have run both the onboard and PCDoctor diagnostics (purchased the professional version) All hardware has passed.
 
I tried to do a system restore, but it failed because it was unable to extract a file from the restore point (malware file), so I removed the hard drive and mounted it in my Linux machine, and manually copied the 5 hives from RegBack to system32/config and put the ones that were origionaly there into a backup folder.
 
This allowed me to boot to the desktop, where I ran MalwareBytes and found 4 traces. After removing these, it is again booting only to a black screen with a mouse pointer.
 
Safemode produces the same results.
I cannot access Taskmanager by any means, right click does not appear to work.
 
I am able to mount the registry offline and the HKLM/Software/Microsoft/WindowsNT/Winlogon apears to be all correct; Shell is Explorer.exe
Explorer.exe is located on the HDD in the proper places.
 
I am very comfortable working in the registry, and with Windows in general, however I am stumped on this one.
 
Another set of eyes on this would be appreciated.
 
Thanks.
 

Read other answers
RELEVANCY SCORE 72.4

I have a Inspiron 15R N5110.  Windows starts, then goes to login. After login a black screen with no icons or task bar. The only interaction that will take place is Control-Alt-Delete and the ensuing screen options. So I choose Task Manager to try and restart explorer.exe. But Task Manger screen never displays.
I am running Windows 7. I have tried the following:
sfc /scannow
chkdsk / r
Malware check - did find some, nothing serious, but it still does not come on.
Runs fine in safe mode.
Did notice their is a 2016 driver update for the Intel 3000 display adapter. Cannot get it to load new driver in safe mode.
Thanks for your assistance.

A:Windows restarts, but black screen and pointer only

FIrst run an extended diagnostic on the hard drive - F12 at powerup.

Read other 1 answers
RELEVANCY SCORE 72.4

hello this is my first topic here and i really need help on this
 
yesterday i found that my pc has been attacked by virus from adware (trojan) and somehow i managed to get rid of them  and this morning when i tried to restart my pc (after i scan my whole pc with antivirus and malwarebytes), my pc screen become blank and there was only pointer and windows script host setting popped up out of nothing (do we really need this be concerned of too?) but i could fix them with accesing through task manager and i managed to emerge the screen but i think this doesnt really fix my problem because when i tried to shut my pc off and turn it on again, it booted into a black screen again.
 
 
then i found some topic concerning what i had through in bleeping computer. i tried to do the steps that i should take  but here my low experience about this make me so hard to fix this only by myself (btw i 'm working on this Farbar Recovery Scan Tool but i dont quite understand how i fix the problem with this). Since i'm out ideas. and i dont want to format or repair that could erase my data. i'm asking for your help. please go soft and slow on me too.
 
I expect a help from the community and last but not least Thanks

A:Windows 8.1 black screen with pointer after login

Greetings whoisthat and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter proble... Read more

Read other 0 answers
RELEVANCY SCORE 72.4

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Turion(tm) 64 Mobile Technology ML-37, x86 Family 15 Model 36 Stepping 2
Processor Count: 1
RAM: 1534 Mb
Graphics Card: ATI MOBILITY RADEON Xpress 200 Series, 128 Mb
Hard Drives: C: Total - 63404 MB, Free - 5148 MB; D: Total - 12256 MB, Free - 38 MB; E: Total - 76316 MB, Free - 29232 MB; H: Total - 1907726 MB, Free - 1415602 MB;
Motherboard: Hewlett-Packard, 309B
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: No, On-Demand Scanner: Enabled
This info above is not for the PC in trouble.
I have an ACER laptop and it all of a sudden went to a blue screen and then tried to reboot to a black screen with mouse pointer only. Tried my win 7 upgrade CD to see if I could repair and it only loads to the same end. No options are asked for.
The blue screen has appeared a couple of times and states a unusable boot sector.
I would like to run a checkdisk but cannot find one to put on a memory stick with a minimal operating system.
Any help would be appreciated. I have tried all the reboot choices, F8, F2 and F12.
I tried to use an old windows XP install CD and when I select install it says a HDD can not be found.
 

A:Windows 7 black screen with mouse pointer

Welcome to Tech Support Guy
This info above is not for the PC in troubleClick to expand...

so may I presume then it is totally irrelevant, insofar as it has no relationship whatsoever to the computer with the problem

Now the next question is -
On the Acer that is the problem
What please is the full model details
Which operating system is installed Windows 7 as an upgrade from the original and if so which windows 7 please
What happens when you try and boot to F8 advanced boot options please
Why would you attempt to install XP if it is 7.

I am sorry I cannot follow what OS you have
Did the blue screen have any message in otherwords was it a BSOD = Blue Screen of Death
 

Read other 3 answers
RELEVANCY SCORE 71.6

Help! I have tried many things and have not come to a solution. I do not want to reload my system if i do not have to

Here is a software installation log diagnosis I got from "startup repair"

error code 0x490

System files integrity check and repair.

When I attemp to do this thru Dos it says there is a repair pending so i cannot commence with sfc.

A:Windows 7 black screen with mouse pointer before logon.

you can perform a sfc in a command prompt from a win 7 oem cd. all win 7 cd's have the option to repair. it does not force a re-install, rather you will get options to perform a restore from a system restore point, cmd prompt, mem test, and a restore for a win restore partition. (created at oem or by win pro/ult)

Read other 2 answers
RELEVANCY SCORE 71.6

I currently have a toshiba laptop I am running windows 7 home  here is whats happeningI turn it on and right after i get the windiows logo the screen is black with the mouse pointer in the center of the screen i am able to move the mouse but nothing happens  ctrl alt del does nothing.I started in safe mode with the exact same results.   I tried  "last known good configuration "  same results black screen with a mouse pointerI tried the windows 7 recovery disks it asks me to boot from cd dvd i hit any key and the cd rom spins it then seems to start loading up but after the logo appears the same black screen comes up.from what i can see i cant even reformat and install clean ( i have all my dtat backed up so i have nothing to lose )Ps. i can hit f8 and get in safe mode i can also get into bios but as soon as windows seems to start loading i have the black screen and mouse pointer no matter which modes i am in.Can anyone give me a few ideas on what to do next?

A:windows 7 black screen with only the mouse pointer showing

In the end i fixed the problem  I put the windows 7 repair disk in started the computer and again got the black screen with only a mouse pointer just happens i left the room came back apprximately 2 hrs later and the screen was displayed. i started the repair and it literallly took 4 hrs to run just clicking next took 10 min to respond.   in the end though system repair did the job.seems to me that this all started after i did an update.   my system is still sluggish atm but im working on that now hope this helps you

Read other 19 answers
RELEVANCY SCORE 71.6

I have a lenovo laptop, it has windows 7 premium x64.
i took out its hhd and then put it back in but it boot to black screen with mouse pointer. i also try to run repair from the installation CD but it only stake to windows logo and it stays like this please help me

A:Windows boot to black screen with mouse pointer

Hello and welcome Francina - have you tried safe mode yet? If you can get into safe mode try these

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f and /r options in Option2 if necessary
Now just as a matter of curiosity why did you remove the hard drive? and when you did was it dropped or exposed to strong heat or any other types of physical stress as they look fairly rugged but in actual fact can be easily knocked out of alignment or the read / write arms bent.

Read other 1 answers
RELEVANCY SCORE 71.6

We are facing issue with few of users that if they login to any system with their respective AD user accounts they are getting a black screen with the mouse pointer for first 5-10 minutes.

Client System OS: Windows 10 Pro.
AD Server OS: Windows Server 2012.

Read other answers
RELEVANCY SCORE 71.6

I'm trying to boot from the bios into a Windows 8.1 Recovery USB. When it loads it just goes to a black screen with moveable mouse pointer and will sit like that endlessly. However when I boot with an Acronis USB for example everything comes up on screen fine.

Can someone explain why this is happening or what it indicates?, all this is occuring outside of Windows so things like drivers shouldn't be affecting the display.

Thanks

A:Black Screen & Pointer When Booting Windows Recovery USB

Depends on the Recovery USB that you are using.
How did you make/create it?
How do you select it to boot from in the BIOS/UEFI?
Is this this Surface Pro that's in your sig?

If it's the standard Windows USB recovery drive, then you should be able to boot to the System Recovery Options ( Recovery Drive - Create with USB Flash Drive in Windows 8 )
If unable to boot to that, the drive may be corrupted/damaged.
Try it on another system (don't install anything, just see if it boots) in order to see if it works there.

Read other 12 answers
RELEVANCY SCORE 71.6

Hello,

I hope i am writting this in the right thread. I decided to lend a hand to my friend since his pc is having some issues and he isnt too good with computer. But I ALSO NEED YOUR HELP.

So its a Sony Vaio PCG-5G3L laptop, running I believe on Windows XP if I am not mistaken.

The windows starts and loads to a black screen where I can only see a mouse pointer, whch moves but nothing else. My friend not being soo good in computers has not changed any component in the computer. He just told me he started his laptop one day and this is whats going on
ANY HELP WOULD BE MUCH APPRECIATED
ANYONE???

THANKS,

A:Windows starts to a BLACK screen with MOUSE POINTER

Hi -Try this fix from Prevx Here and see if this helps -Thank You -

Read other 10 answers
RELEVANCY SCORE 70.8

My computer (Dell Dimension 2350 running Windows XP SP2, no new hardware or software added in years) turns on, asks me if I want to 'Start Windows Normally', 'Last Known Good Config' and 3 different Safe Modes. It doesn't matter which one I pick, it always starts the Windows splash screen, then goes to a black screen with my mouse pointer (which I can move, but cannot right or left click). Also, the keyboard controls don't seem to work, no ctrl+alt+del, nothing (though if I press shift 5 times it gives me the beep atleast letting me know the keyboard is working). Safe Modes do something a little different, but end up in the same place as the other modes. Safe mode will hang on Mup.sys for a long while before it goes to the black screen with the mouse pointer.

I have pulled off the user files (pictures, documents and so on) while connecting the drive to a different computer and making it a slave. Also while it was connected to the other computer, I ran MalwareBytes on it. It found a trojan on that drive and cleaned it up. I thought that may be it, so it booted the hd as a master in it's own box. I still get the same thing as before (black screen with mouse pointer).

I made a BartPE boot CD and booted the computer to that. I ran a chkdsk on it then restarted with a normal boot. I still got the same black screen and mouse pointer. I booted with BartPE again and checked to see if Explorer.exe existed anymore. It was there.

Now I am stuck. I ... Read more

A:Windows Splash to black screen with mouse pointer...Mup.sys hang

Read other 8 answers
RELEVANCY SCORE 70.8

Ok, so the problem is that this computer refuses to boot it is in some kind of sleep mode after it boots with black screen nothing works so i have to press once power button to go to sleep than press it again so i can see the mouse pointer with black screen(this is the only path i am able to hold shift and reach recovery mode) , so far i tried refresh i got message this computer cannot be refreshed same goes for reset and when i tried system restore it said no restore points added also safe mode does not work - SO i guess failed update to 8.1 or something worse i tried also sfc /scannow repaired something but no help(run it 4 5 times to make sure) I can't tell what kind of Samsung model is cause while i type here i am running chkdsk /r on windows partition also i can't lift it cause the case is broken and the owner has created some stand that holds the laptop so i will guess series 6 or 7 , any clue on what to do next will be appreciated. (there is f4 factory recovery that prbably works but if there's a chance to save data easily than copying 300 gb to external disk via ubuntu.

Also ran Hdat2x for 30 minutes no hdd errors.
 

Read other answers
RELEVANCY SCORE 70.8

After the windows update ran while I was at work I came home to the computer only showing a black screen with just a pointer showing.
I can use ctrl+alt+dlt to open task manager as well as log out.
 
Using task manager, I can run programs such as explorer, skype and google chrome.
Even though this is a 'quick patch' to my issue, all of my tool bars are a 'solid color' instead of the normal 'transparent'.
The computer is running slower but that is most likely due to programs that -should- be in use aren't.
 
On top of this, attempting to run things such as Civ 5 in DirectX 9, 10 and 11 refuse to work completely and do not provide an error.
 
Please assist me with this and thank you in advance!

A:After Windows Update: Black Screen W/ Pointer and DirectX Issues

First...try restoring to an earlier point via System Restore.
 
Then, try running the chkdsk /r command on the Windows partition.
 
After that completes...
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Does the system work normally in safe mode?
 
Louis

Read other 10 answers
RELEVANCY SCORE 70.8

I have a Dell Inspiron 1440 ran sweet before windows 7 update. I don't do the automatic install of updates. I don't remember exactly what all the updates were but I do know that one of them was a windows 7 service pack update. It showed 7 updates that I needed, I only picked the 5 critical ones & did not pick the optional ones. I walked away while it was updating. These are all the things that have happened and I've tried since I updated windows 7 . Comp shut down after updates to restart, its said on screen installing updates...BAM..stops mid way through updates with FATAL ERROR C0190003 applying update operation 5311 (wmplay...)
1) Tried ESC, Cntrl+Alt+Del...nothing, did HARD SHUTDOWN
2) Tried to reboot, BLACK SCREEN NOTHING ELSE, NO MOUSE CURSOR/ POINTER, tried ESC, Cntrl+Alt+Del..nothing again. Had to do a HARD SHUT DOWN AGAIN
3) Found alot of forum posts about black screen with cursor but not without cursor..found 1 that said to take out battery,& unplug, hold down start button on laptop for 30-60 seconds, do not put battery back in yet but plug in and hit start button. Then if all boots ok you can put battery back in. My comp did start to load Dell Logo then SAME FATAL ERROR C0190003 blah blah blah came up, so I know the updates caused whatever it is. HARD SHUT DOWN AGAIN
4) Started Computer again computer went to System Start up Repair by itself, that went on forever & then said CANNOT FIX SYSTEM START UP, HARD SHUT DOWN AGAIN
5) Started computer again, pr... Read more

A:Help! Black Screen NO MOUSE pointer/cursor After Windows 7 Updates

Ok, so I just tried Last known Good Configuration and that did not work as well. I also did something else right now & got this message Cannot open volume for direct access. Autochck cannot run due to an error cause by a recently installed software package. An unexpected error occourred (766f6c756d652e63 3f1)
I have not installed anything remotely recent except Windows 7 updates.
Hope this info is important in helping find a solution.Thanks again for any help you might be able to give me!

Read other 11 answers