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hp 2000 laptop black screen visible and mobile mouse. PLEAS...

Q: hp 2000 laptop black screen visible and mobile mouse. PLEAS...

Hi. I had to hard reset my laptop last night and ever since it won't boot. The screen is cracked so i use it on an external samsung tv screen. The screen is just black but you can see and move the mouse. I don't have a recovery disk. Im not positive which laptop it is. It just says 2000 on it. It does have windows 10 but idk if it is 32 or 64 bit. Please help. I use it as a dvd And netflix player for my family. It's all we have to watch tv with. I don't know how to start it on safe mode. I am hitting ctrl f8 but nothing is happening. No blinking lights or anything. It's connecting to wifi.Thanks.

RELEVANCY SCORE 200
Preferred Solution: hp 2000 laptop black screen visible and mobile mouse. PLEAS...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: hp 2000 laptop black screen visible and mobile mouse. PLEAS...

Hi @miablack, Welcome to the HP Forums! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. Learn How to Post and More How Do I Find My Model Number or Product Number? I understand that you had to hard reset your notebook and now on restart you get a blank black screen. As the display on the notebook is cracked and you are using an external. Here is a link to HP Notebook PCs - Computer Does Not Start (Windows 10). Should you need to do a recovery as you stated you do not have recovery disks, you will need to contact HP support to obtain a recovery kit.Please contact HP support at Contact HP Support. Please let me know the outcome. Best of Luck!





Sparkles1

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RELEVANCY SCORE 98

I was given a rundown HP 2000-2b19WM laptop to try and fix. The problem is when it boots up past the windows logo screen it just stays a blank screen and eventually the mouse cursor shows up. I left it sitting over night still never fully booted up. I've followed all of the HP troubleshooting steps. I've removed battery held down power button plugged ac adapter in turned back on and nothing. I've reseated the memory sticks. I've ran the startup fix and says it can't repair problems. I also ran sfc /scannow in cmd prompt and it fixed some errors. I would factory restore the computer but I don't have the reset dvds nor does the person that owns the laptop. Is this a driver issue ?

A:Blank screen only mouse cursor visible. HP 2000 laptop

Oh my gosh im having the exact same problem when i turn my laptop on i get taken to a blank screen with only my cursor and just like u i dont have a usb or a disk/dvd and ive tried the battery method as well its hopeless there must be a soloution or were screwed :?/

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RELEVANCY SCORE 84.4

So I'm posting this for a friend. They have a Dell Dimension E521 desktop running Vista. Last night they just went to restart the computer, and when it went to start back up it went to run Chkdsk (I think that's how it's spelled). Well, before that finished running, they restarted it again and then got a blue screen when it started up. So they shut it down again and when they restarted, the blue screen was gone and the windows loading screen was there (with the windows logo and the blue bar underneath). But when it went to load, it only loaded a black screen. The mouse pointer was still visible and you could move it, but that was it. The same thing happens when you go to start it in safe mode. It just keeps reloading with the black screen and the movable mouse pointer.
Any ideas? The computer was running fine before this happened.

A:Black Screen with Visible Mouse Pointer

Did the computer shutdown unexpectedly, that may be the reason the Chkdsk started to run. Have they recently installed any new hardware/ software which may have caused the problem. Could also be a virus.

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RELEVANCY SCORE 84.4

I start up my PC and after the Windows logo load I receive a black screen with the mouse cursor still visible. I have tried restarting my PC, still no luck. I restarted again but this time went onto safe mode (which works perfectly). I ran spyware and virus checks (Spybot and AVG Free Edt) and found a few spyware but no viruses, so I deleted the spyware then restarted Windows normally. Still doesn't work.

This first occured whilst I was playing Oblivion. The game just crashed unexpectadely, and the screen just went black with the cursor still visible. I then just shut down my computer by the power switch because I was unable to gain access to the desktop. after this I turned on my PC and receive a black screen with the mouse cursor still visible after the Windows loadup. (where it shows the Windows logo)

Any help will be much appreciated! Thanks!
 

A:Black screen with visible mouse cursor

Uninstall your video drivers from Add/Remove programs in Safe Mode (assuming you have an add-on card) and then see if you can boot normally into Windows.

If you can, the vid drivers were at fault.

If not, then some other drivers are.


 

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RELEVANCY SCORE 83.2

Hello Forum,

A friend of mine has a Toshiba laptop with Windows Vista Home Premium 32bit. He says that since about two weeks the screen turns more and more often black when the computer is on but not in use for some time but the Taskbar and the mouse pointer remain visible. The only thing to do then is to switch the computer forcibly off and on again. Then everything works fine until he leaves the computer alone again for some time ... and very often the same thing happens again. He says that this started some weeks ago and happened only rarely but is now happening at least once every day.

Any idea what this might be and how it can be stopped?

Thanks and greetings - resucami

A:Black screen but Taskbar and mouse pointer visible

In Control Panel Power settings, he should be able to turn off screen dimming to save power. That may be related. Or it may be a hardware thing. How old is the machine?

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RELEVANCY SCORE 68.4

Trying to fix this laptop for a friend of mine.

It is a HP 2000 / Windows 8
insydeh20 bios v3.7

When the laptop is powered on, it goes to a black screen.

Now, upon pressing F10 for BIOS it just reads "F10...BIOS setup options" in the bottom left corner and does absolutely nothing.

Occasionally on power up, it will give a "Hard Disk - (3F0) BootDevice not found" Error, here if I press F10, I can open BIOS

I have tried booting with legacy enabled:

UEFI boot Order:
OS Boot manager
Internal cd/dvd rom drive
USB Diskette on key/usb hard disk
usb cd/dvd rom drive
! network adapter

I dont see the HD, lets say the hard drive is bad, can i get stuff off it still?
 

A:HP 2000 Laptop, black screen on boot, not responding

that sounds like the HD died. You can try a usb enclosure to see if you can get the data off.
 

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RELEVANCY SCORE 67.6

I went to turn on my laptop this morning after it was charged. The screen is complete blank except the curser mouse. I've had this laptop for about 4 months and nothing has ever gone wrong. When I push the airplane mode buttons the pop up box is visible, but nothing else. I'm not very computer savy and have no idea what to do.<br>Help?

A:Laptop shows black screen with only mouse

Hi BonkerzMommy13, Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and getting a blank or black screen on startup. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices. If that does not help try to turn on the computer you start to press F11 repeatedly till the menu opens. You can do a system restore. I would be happy to assist if needed as there are many models of HP I would need the model number. How Do I Find My Model Number or Product Number?Please respond with which Operating System you are running:Which Windows Operating System am I running?Please let me know. Thanks.

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RELEVANCY SCORE 66.8

Hi all, My laptop model no is HP Pavillion. My OS is Windows 8 64 bit. So today I shut my laptop down forcibly pressing the power button as it was not responding for that time. So the next time I switched it on this erroneous problem started. Everytime I switched it on the HP logo comes and then the Windows logo also comes. But then the screen stays black and only the mouse cursor is seen. So what can be the cause of this problem?  Note- I already tried the discharging method after taking off the battery and holding down the power button. It could not help. All LED's are working fine. I have no extra monitor, so I cannot check the display elsewhere. 

A:Laptop screen stays black with mouse cursor only after HP an...

Hi, Try the following. Shutdown the notebook and leave it like this for 10 seconds. Tap away at f11 as soon as you press the power button until you see a 'Windows is loading' message. On the next screen, select your Keyboard Layout and on the following screen, select Troubleshoot. Select 'Advanced Options' and then select System Restore. Click on your Operating System and then wait until the System Restore window opens. Pick a restore point at least 24 hours before the issue first occurred and then proceed with the system restore. Regards, DP-K

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RELEVANCY SCORE 66.8

I have a Gateway MX8738 laptop and I recently installed Windows 7 as an upgrade from Vista. After the install everything was fine for a day until I noticed that ALL PROGRAMS on the Start Menu was empty so I attempted to reboot to see if it would resolve the issue. It then went into a scan/repair mode and attempted to reboot after scanning and now it's stuck in the Black Screen. It never gets to a Windows logo or the login screen, it just freezes. It will boot up to the Windows 7 CD and to the System Recovery Options but none of these options are working. I even attempted to reinstall the 'upgrade' but it won't let me unless I'm in Windows. I DO NOT WANT TO DO A CLEAN INSTALL BECAUSE I HAVE TOO MUCH INFO TO LOSE.

HELP!!!!!

A:Black Screen w/mouse pointer - Gateway Laptop

Use an Ubuntu Live CD to move your important stuff to another location, and then perform a clean install. Your data that was carried over from Vista is in C:\windows.old.

Have you tried accessing the command prompt from your CD? If you can, use the fixboot command. You should always perform a clean install because stability is more important than convienience. Most people will tell you that.

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RELEVANCY SCORE 66.4

Ok, so the problem is that this computer refuses to boot it is in some kind of sleep mode after it boots with black screen nothing works so i have to press once power button to go to sleep than press it again so i can see the mouse pointer with black screen(this is the only path i am able to hold shift and reach recovery mode) , so far i tried refresh i got message this computer cannot be refreshed same goes for reset and when i tried system restore it said no restore points added also safe mode does not work - SO i guess failed update to 8.1 or something worse i tried also sfc /scannow repaired something but no help(run it 4 5 times to make sure) I can't tell what kind of Samsung model is cause while i type here i am running chkdsk /r on windows partition also i can't lift it cause the case is broken and the owner has created some stand that holds the laptop so i will guess series 6 or 7 , any clue on what to do next will be appreciated. (there is f4 factory recovery that prbably works but if there's a chance to save data easily than copying 300 gb to external disk via ubuntu.

Also ran Hdat2x for 30 minutes no hdd errors.
 

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RELEVANCY SCORE 66.4

Hi.I hope everyone reading this is having a better start to their day than me. My Toshiba laptop (satellite L850-166) has stopped working and i know nothing about computers. After an hour looking on the net for a solution i am even more confused, so any help offered will have to be in noob language please.
So here goes.
I was watching a youtube video and my computer froze.
 
I left it for a bit to see if it would sort itself but it didnt.
 
I tried to start the task manager but that wouldnt open.
 
I then held the power button down and shut the computer down.
 
When i restarted the computer it showed the Toshiba screen (as usual) giving me the F2 and F12 options for setup and boot menu.
 
It then went to a screen saying windows was loading files (not seen this screen before) the progress bar underneath the message then filled up.
 
After about 30 seconds a new screen showed with a coloured progress bar with  microsoft corporation  written underneath. This bar only filled to a quarter then the screen went black. There is a mouse cursor on the screen that i have control of.
 
I have left it for half an hour and nothing changes. I have also tried to start the computer a few times but its the same every time.
 
If anyone knows what my problem is or can offer advice on it i would be most grateful. We have some family photos on the computer and i need to get them 
Also Minecraft is calling and all my saves are on the computer.
... Read more

A:Laptop wont start. I just get a black screen with the mouse cursor on it

Hi, can you get it to boot into safe mode?
To do so, from start up keep tapping the F8 key, that should give you the Advanced Boot Options screen, use the up and down keys to highlight Safe mode, or safe mode with networking, then press the Enter key. If it boots into safe mode, or not, let us know, whoever comes next will help further.
 
Nev.

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RELEVANCY SCORE 65.6

Mouse pointer not visible in my laptop.laptop working properly .any hardware problem r software problem

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RELEVANCY SCORE 65.2

im using window vista home basic,i got the vista icon on start up and also sound,by i cannot choose any user because screen got blank, i try reboot using safe mode,also blank screen with few word of safe mode on left and right below my screen,how to solve this

A:blank screen only mouse visible

Hi tini, welcome to the board,

I believe if you at least let us know some info on what computer you are using would really help people to figure out what is wrong with the problem.

On the other hand, the problem seems to be corrupted window. You may try to recover it to original factory setting to see if it helps. Post back.

Bruce

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RELEVANCY SCORE 65.2

Hello everybody, When I booted up my PC all I got was black screen with white cursor
I tried pressing Alt Ctrl Delete but it didn't work
I restarted the computer manually a few times and it got back to normal, this happened to me few times already, anything I should do to prevent such thing from happening?
Also what may be the cause of this?

A:Black screen with visible cursor

Welcome

See if the following tutorials are helpful:
SFC /SCANNOW : Run in Command Prompt at Boot
Startup Repair - Run 3 Separate Times
Troubleshooting Windows 7 Failure to Boot
Troubleshooting Steps for Windows 7

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RELEVANCY SCORE 64.8

Hi,
 
I have a 4 year old Windows 7 laptop which has suddenly started playing up. Last night, I received a runtime error, which when I clicked OK shut down Explorer and removed the start bar from my screen. I was unable to get it back or to make my laptop restart via ctrl+alt+delete. When I forced a restart by removing the battery, I ended up with a black screen with a movable mouse cursor. The same happened when I tried to boot into safe mode, but with the standard 'Safe Mode' text in each screen corner, and Microsoft ® Windows ® (Build 7601: Service Pack 1) at the top edge of the screen.
 
Can anyone provide any help to revive my ailing laptop?
 
Thanks,

Steve

A:Laptop won't boot properly, persistent black screen with movable mouse cursor

An update on the situation as it's been a day.
 
I can't bring up standard desktop in safe mode, or by holding F8 and selecting the low resolution option. Weirdly, I can activate sticky keys, and can see the standard windows sticky keys dialogue box which pops up when you hit shift 5 times in a row.
 
There are plenty of 'try this' suggestions when I google the issue, but I'm holding off on trying anything at the moment, as I'm hoping the experts here will be awesome.
 
Cheers!

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RELEVANCY SCORE 64.8

My acer laptop running windiws 7 and vista operating system suddenly stop to boot , it only boots and shows a black screen with movable mouse pointer before login , alt+ctrl+del shows nothing, it cant boot from the cd or recovery cd, i have tried to boot with the windows 7 and vista cd/dvd but still only goes to that black screen, tried alt+f10 this only gives me edit boot options for windows 7 , i have also tried to boot in safe mode but still the same issue, when i click on repair my computer after pressing f8 it still gives me that black screen .
Pliz help cause i want it to restore it to earlier settings or to reset to factory default state or to install a new windows 7 but it cant boot even from cd or dvd . thanks
 

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RELEVANCY SCORE 64.4
A:black screen no text visible everything else working

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RELEVANCY SCORE 62.4

Hi guys at seven forum again, I am using an ASUS laptop running Windows 7 premium 64. After a virus scan with MBAM and removal of infected files, windows will not load correctly. After windows logo appears, the screen goes black and after i while i can hear the desktop load, but the screen is totally black. Ive been able to boot into safe mode, but i am unable to access device manager (related files may have been removed by mistake with MBAM) to check drivers. I also dont have a back up, or a restore point . Any ideas from the guru's here at sevenforum? All help and responses appreciated. thx.

A:Black screen after windows logo. login audible but not visible.driver?

Hi ... Looks as if the Infection has left your System with a lot of corrupted Files ...

I think your best option would be a Clean Install of Windows ..
Follow the Tutorial below ...
Clean Reinstall - Factory OEM Windows 7

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RELEVANCY SCORE 61.2

My mouse freeze's on my advent mobile AMD Turion 64 MT-30 laptop when it starts up. This stops me from getting any use from it. Could any1 help???
 

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RELEVANCY SCORE 61.2

Just out of warranty(of course). Recently i noticed these moving bubbles(circles) that are gray and white translucent popping up on the left side of the screen and when they do mouse take on a life of its own and windows start opening and closing and all hec breaks loose like the laptop is possessed. then just as quickly it sometimes stops on its own- other times if i move the screen a bit forward or backward it stops.Other times thicker vertical bars show up along with the circular bubbles and again the laptop freaks out and windows open and close and shrink and enlarge without me even touching the mouse pad. All drivers are up to date-even bios and all win10 updates are fine as well. No new software added at the time or since the issue.It happens sometimes and not always.If i move the screen all the way back and put pressure on it the black likes will show up.Not always but sometimes. My feeling is this has something to do with the cable that connects the screen to the main part of the laptop but i just dont know how to get to it to maybe seat it better if it is the issue...if anyone has any ideas please do let me know.Thank you
Hsuru4u at yahoo.com

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RELEVANCY SCORE 60.4

The image displayed on the screen of my Toshiba Satellite laptop is offset so that not all of the tray at the bottom is visible, and there is about 3/4" of black screen at the right side of the display.



It seems to have coincided with my having installed a malware-ridden application. Although I think I have expunged all of the malware, the screen display problem persists.

I have tried restarting, and I poked around in the Control Panel options, but no obvious solution has presented itself.

Any suggestions?

A:Screen display on laptop offset so not all of screen visible

try right clicking your desktop, click resolution, then see if your computers on the correct resolution, i've never seen this happen on a lappy before

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RELEVANCY SCORE 60

I have a Fujitsu siemens Amilo 7830.
What can be done
 

A:Laptop screen vaguely visible

Sounds like the backlight needs to be replaced. This may help: http://www.laptoprepair101.com/laptop/2007/12/09/replace-laptop-backlight-ccfl-lamp/
 

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RELEVANCY SCORE 59.2

HDD 1 tb Seagate hardisk not working,is not visible in the laptop, can b seen in device manager for 1min then gets disconnected automatically and the light on the hard disk starts blinking
 

A:HDD hardisk not working,not visible in the laptop,visible in device manager for 1min then disconnect

If the system worked before with this drive, I would say the drive is bad.
 

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RELEVANCY SCORE 58.8

Hello there, my Lenovo y50-70 laptop has an EXTREMELY dim/dark screen and changing brightness settings doesn?t change anything, a mate told me it could be something to do with backlighting. I?ve restarted and tried many solutions but none seem to work. Here?s what it looks like ( if you can see anything) if you look closely in the to on right habd corner of the screen some folders/files are barely visible, this is the problem I?m having  Any and all help would be greatly appreciated! Thanks

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RELEVANCY SCORE 58.4

Ok so i bought this laptop about 15 months ago, It is a toshiba satellite c660-28t. I have been really happy with it. However yesterday my girlfriend was using it as normal with nothing out of the ordinary , then this morning I tried to use it and it goes to the toshiba screen then says windows is loading files. after that it goes to the blue welcome screen and the only thing I can do is move the cursor (which is now about twice the usual size).
would really appreciate any help with this.
thanks

apologies if this is in the wrong section. I was not sure where to put it.

A:laptop stays at welcome screen. only the cursor visible and it is enla

Are you able to boot into safe mode?

As the computer is booting press and hold your F8 Key which should bring up the "Windows Advanced Options Menu"

Use your arrow keys to move to "Safe Mode" and press your Enter key.

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RELEVANCY SCORE 58

Hello,
We recently purchased a Dell laptop and later found that we cannot transfer what is seen on the laptop screen to the TV using an HDMI cable (the cable works fine, as shown when used with my other laptop). What happens, though, is that we hear a noise on the laptop when both ends of the HDMI cable are plugged in, but the TV screen remains black.
What could be the problem?
Any assistance would be greatly appreciated!
~Trav.~
 

A:Solved: Dell laptop HDMI output not visible on TV screen - please help!!!!

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RELEVANCY SCORE 56.4

Why is HP not responding to all users that have a monitor that turns black.?  I have the same problem and it appears that there a lot of customers who have the same problem. 

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RELEVANCY SCORE 56

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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RELEVANCY SCORE 56

my screen stays black and shows the mouse icon and won't load my home screen?

A:my home screen won't load up my screen stays black and shows the mouse

Hello,

Try booting the PC into Safe Mode. Start your computer in safe mode

If successfully able to boot into Safe Mode try running a System Restore back to a date when it was working properly

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RELEVANCY SCORE 56

Hi, please i need help.
i just installed some updates on my windows 7 Dell Laptop, which the updates includes: Microsoft Essential and i updated my vlc. later on i did restart and after welcome screen i just saw my laptop black out with mouse cursor. i thought it will just be for
some minutes or maybe due to some changes i just did. but it was all like that for more than 30 mins. it was so really frustrating, i wanted to browse to do some work i couldn't do anything again i have to stay awake for two hours shutting the laptop down
and booting again still  the same thing.
after on i tried to boot in safe mode, which was successful but i realized that some of my softwares would not open, i shutdown again to boot to normal windows thinking maybe is because i boot in safe mode. it was so worst in normal windows. still on black
screen but it didnt last long for 15 mins and the desktop background came up. i was happy  but still my softwares like browser, corel and some other apps will not open, i decided to uninstall the vlc again, but showing me you dont have sufficient permission
to access the application please contact your computer administrator. i was just helpless.
the screen task bar atimes turned to white if i restart the windows or shut it down and put it on again. but windows media player works perfectly i can watch film and i can scan with the Microsoft Essential. i checked the settings to see maybe is the Microsoft
Essential i downloaded that deni... Read more

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RELEVANCY SCORE 56

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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RELEVANCY SCORE 55.6

Hi Everyone!

Im not so smart about computers so please try to explain it to me in the least complicared way, When ever i start up windows it get threw the Windows boot screen then whens it suppose to come to the logon screen i see only black for no matter how long i leave it on!, i can still move the mouse, and thats all that happens i have a operating system cd, and if i got to repair windows what config do i type??

Thanks Please help i have really important stuff, Including a project for school i've been working on for 2 weeks please Help! Thanks
 

A:Windows get black screen after boot screen and mouse is there????

Anyone??
 

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RELEVANCY SCORE 55.6

it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-d...me-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here

A:fail to boot, welcome screen followed by black screen W/ mouse

One of the Forum experts prepared this troubleshooting tutorial for failure to start issues. Try doing each step in the order given rather than jumping around because each step builds on the previous step(s). The tutorial is time consuming but has helped many.

Troubleshooting Windows 7 Failure to Boot

If still having problems he also prepared this general troubleshooting tutorial.

Troubleshooting Steps for Windows 7

And if all else fails you can do a clean install. The first tutorial is if you have a self built machine and the second if you have a factory installed operating system.

Clean Install Windows 7

Clean Reinstall - Factory OEM Windows 7

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RELEVANCY SCORE 55.6

Hi People!!

I have been a member of this forum and most often I have found a solution by just searching but today I have a problem which I have not been able to find a solution for, therefore I am listing my problem.

I have Windows 7 installed on a desktop since 3 months now, it was working fine till yesterday evening but don't know what happened, it was loading windows.

Basically what is happening is that it is booting fine, then the windows logo comes and after that I get a black screen with mouse cursor, whereas it was supposed to have the login screen.

Now I had this same problem 3 months back with the same computer but then I was unable to solve it using the MBR repair commands and so I formatted the drive C of my computer then.

Now I am determined not to format the DRIVE C, so I went to the command prompt using system repair tools from the DVD and went into DISKPART. When I selected disk 0 which is the only disk installed and entered detail disk this is what I got:

Disk ID= SOmething
Type=ATA
Status=Online
PAth=1
Target =1
LUN ID=0
Location Path= Something
Current Readonly State = No
Read Only= No
Boot Disk=No
Pagefile Disk = No
Hibernation File Disk= No
Crash Dump Disk= No
Clustered Disk = No


-----------------------------------------------------------------------------
Volume|#| Ltr | Label1 | FS | Type | Size | Status|
Volume|1| C | System Rese | NTFS | Partition | 100 MB | Healthy|
Volume|2| D | | NTFS | Partition | 48 GB | Hea... Read more

A:Black Screen with Mouse Pointer instead of Login Screen

Have you tried Startup Repair from the Win7 installation DVD?
Have you tried System Restore to a point in time before these errors occurred?

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RELEVANCY SCORE 55.6

Hey everyone,

Iíve recently had this problem occur to a computer I am working on for a friend. I've moved my questioning to here after using combofix went disastrously wrong after being suggested to use it here.

Problem: I have a black screen (after windows load screen) that has an active mouse but with no capability of getting into the Windows Task Manager. I tried rebooting in VGA mode, all 3 safe modes with no luck

Here is a chain of events leading up to my problem

1) Cleaned up her hard drive because it was riddled with spy-ware and viruses (with Hijackthis, Ad aware, and house call)
2) Her computer was still having issues with a few spy ware programs, mainly Think-adz and the fact that her WHOLE desktop screen would invert 90 degrees to the left.
3) It was suggested that I run combo fix, follow the prompts and post a log for the person whom was helping me.
4) I installed and ran combo fix on the laptop, it never got past Step 1 (after waiting for 30+ minutes). I ran combo fix again and the same thing happened.
5) I rebooted the laptop and got a lsass.exe error.
6) I went into bootup with my XP CD and manually repaired lsass.exe with the friendly copy and rename commands
7) Currently I am here; I have a black screen (after windows load screen) that has an active mouse but with no capability of getting into the Windows Task Manager. I tried rebooting in VGA mode, all 3 safe modes with no luck

I fear that combo fix deleted A LOT more than I know. I really want... Read more

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RELEVANCY SCORE 55.2

My cpu lets me log into my profile but it goes to a black screen from there. Is there anything that can be done to help?











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A:Hp 2000-2c29WM Black Screen

Hi, Try the following. Boot the computer normally and log-in. At the black screen, old down the ctrl and alt keys and press delete. Select Task Manager. Click on File and select Run new task. Type rstrui - also enter a tick in the box for 'Create this task with administrative privileges' - and click Ok. When the system restore interface has loaded, pick a restore point at least 48 hours ( and preferably before August 12th 2014 ) before the log-on issue first occurred and then proceed with the system restore. Regards, DP-K

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RELEVANCY SCORE 54.8

Hello sir,I am Having similar kind of problem and i am unable to find service manual for my laptop HP 2000 2120tu.It would be great if u make it available for me.Thanks in advance.

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RELEVANCY SCORE 54.8

my laptop is hp 2000 . its having problem with display . while power on nothing we can see in the display but everything else work fine (fan , caps lock, wifi light , etc ) after that i can see light variation on display . i found everything showing in display but we cant see . if we put a tourch light on display we can see the content . after that i swtich my lap and turn again and close the lid and open suddently display came as normal . again if it goes on sleep mode or shutdown same problem will araise . everytime i have to close the lid and open in the begining .. some one tell whats the problem on this .. how can i overcome this problem.













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A:HP 2000 display black but screen showing everything

@KRISHTVM1, Hello and thanks for posting on the HP support forums.  Please post back with the full model and product number of your notebook.  This will help me get you to the link of your maintenance guide. The problem you are having is the cable going to the screen or the inverter.  It has come loose or has broke. Here is a link to help you with that. HP Notebook PCs - How Do I Find My Model Number or Product Number? Please post back when you have a chance.  Thanks again for the post and have a great day

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RELEVANCY SCORE 54.4

Have win 7. I've tried at least 4 times to start in safe mode but all that happens is it says resuming windows and then goes to the black screen. I've tried F8, but it won't work. I'm not the best at fixing problems so is there anything else I can try? I need my laptop!!! Thanks for any help.
 

A:Black screen with mouse, HELP!

Reinstall windows.
 

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RELEVANCY SCORE 54.4

Hi all, unfortunatley I dont know a whole lot about how computers work and all I know is that I am running Windows XP Home on a Toshiba Laptop. (The computer I am typing this from is seperate and working fine.)

My issue is that over a period of about 3 days my laptop started going slower and then one day when I tried to turn it on it would run through the windows boot up screen, get to a black screen and just stop there. Only the mouse is showing. I can move the mouse around and I can tell the monitor is lit up but there's nothing on it, just a plain black screen. The computer wont let me get into any of the safe mode/ last known configuration modes or anything like that. I DONT want to do anything that will cause me to loose all of the information I have stored on the computer as its hours upon hours of work.

If someone could help me get my computer going again without having to clean everything out and re-do it I would appreciate it!!
 

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RELEVANCY SCORE 54.4

1st post here so sorry if I don't give you all the info you need at 1st

Here are my specs
CyberpowerPC Gamer Xtreme 1012 Intel Core i7 920(2.66GHz) 6GB DDR3 1TB ATI Radeon HD 4830

I was running fine for about 2 or 3 months or so but last night after a slow down on comp I decided to restart my computer and that did not go so well and i ran into what is below

Here is my problem

I have a Black screen with a mouse cursor that I am able to move around.

I usually run on a dual monitor set up, but per some advice I have found on this site i went to a single one tried both ports on my vid card. That did not work.

Pressing control alt delete does nothing, same with shift 5 times in a row I don't even get a beep.
When I try a the windows 7 disk it looks like its working loads files and the such but then once it gets to the screen where you would normally select repair, install and the such. That window does not even pop up it just sits at the windows 7 desktop background, I don't even have mouse functionality.
So I now I am lost on what I need to do to get my system up and running again

A:Black Screen with mouse

Hi and welcome to the forums , if I were you I would start my computer in safe mode (tutorial at Safe Mode - Windows 7 Forums ) and do a system restore (tutorial at System Restore - How to - Vista Forums ) to before your PC went wrong.

Post back with any results.

Oli

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RELEVANCY SCORE 54.4

I was going to use a computer today is not my main (specified in my profile), but the screen is black with the mouse and more.
It was normal yesterday.
The security modes do not apply.
Task manager does not open with keyboard shortcuts.
System Restore does not find errors.
I do not have windows 7 installation CD.
I disconnected until the mouse and reboot, but nothing happens.

But...

I managed to open a command prompt, through the advanced options of Boot, and performed this code:

REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY HKLM\COMPONENTS

This is the result:
Microsoft Windows [vers?o 6.1.7600]
x: \sources\recovery>_
D:\Windows\system32>REG LOAD HKLM\COMPONENTS D:\Windows\System32\config\COMPONENTS
A opera?o foi conclu?da com ?xito.

HKEY_LOCAL_MACHINE\COMPONENTS
StoreFormatVersion REG_BINARY 30002E0030002E0030002E003600
StoreArchitecture REG_BINARY 09000000
LastScavengeCookie REG_QWORD 0x1d0ec3eeb5f6159
LastScavengeFlags REG_DWORD 0x7

HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData
HKEY_LOCAL_MACHINE\COMPONENTS\ccpinterface
HKEY_LOCAL_MACHINE\COMPONENTS\Configuration
HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData
HKEY_LOCAL_MACHINE\COMPONENTS\Installers
HKEY_LOCAL_MACHINE\COMPONENTS\ServicingStackVersions

If you need something else, please tell!

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RELEVANCY SCORE 54.4

So my computer boots goes through all processes and once the desktop is supposed to open I get a black screen with my mouse and
Once I open task manager and close it the desktop boots (makes the desktop ding and everything starts loading like normal I have
used window disk to try repairing but no luck

A:black screen with mouse

Try in safe mode

For Vista and Seven
http://www.sevenforums.com/tutorials...safe-mode.html

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RELEVANCY SCORE 54.4

I am needing some major help. Everytime I turn my computer on, it boots normally but instead of loading windows, I get a black screen with a mouse that I can move around. I have tried starting in safe mode, using the Startup repair, and restoring last known good configurations all with the same result. Diagnostic tests also say there is nothing wrong with it. I have a Dell Inspiron 1720. I went to the Dell website and they were useless and said I had to restore everything back to the factory condition. I dont have a recovery disk and I have a lot of work files on here that I cant lose. Can anyone help?

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RELEVANCY SCORE 54.4

Where i started was here: http://www.bleepingcomputer.com/forums/ind...p;#entry1703122_____aaah! I have a massive problemI uninstalled Norton and then it told me to restart so i did as it said, and now when my PC loads up, it just stays completely black, all i can see is my mouse and i can only move my mouse around.Please help, it's stayed black for like 10mins, and I've even tried booting in safemode.If there is no way around this i don't mind reformatting my PC as i think its slow enough lol, but it came with NO CD, so how do i do it )?Thank you soo much for your time!

A:Black Screen [w/mouse]

actually if you want and if you have the money i would go out and buy a copy of windows 7 and do a clean install.

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RELEVANCY SCORE 54.4

Computer model: Lenovo Y700
Microsoft 10
6th gen i7 processor
It has 2 graphics cards:

NVIDIA? GeForce GTX 960M 2GBNVIDIA? GTX 960M 4 GB GDD5
​16 gigs RAM

Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much.

A:Black Screen---No Mouse---Please help

Please help me, I am getting kind of irritated at windows, as IOS was like computers with training wheels, but now I have a dirt bike. This may be in the wrong section. I cannot (I think) access bios or whatnot, because the screen isn't showing. I have not dropped the computer. I think I had McAffee running. Please, if anyone has anything to offer.

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