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BSOD - Kmode exception and System Service exception

Q: BSOD - Kmode exception and System Service exception

Hi Guys,

I'm a composer working on a deadline and have started to experience quite intermittent BSOD's.
It appears to happen at higher system loads.
I'm reasonably experienced in building custom machines (this is my third on), and so far have never experienced issues with them.
This current one is a racked i7 3930K Hexacore on a Sabertooth x79, with 32gb of Ramm and a GTX470.
I'm using Nuendo 6 in 64 bit mode (Cubase's bigger brother) with an RME Fireface 800.
The fireface runs via firewire and has its own pcie card for this.
In addition there is an external G-tech drive connected via Esata.

In the last week I've been having 1-3 bsod's a day..a real productivity killer and I hope someone can help me out. I've used Whocrashed to at least get an indication of what it might be, but I don't have much experience with minidumps.

The only thing that I have noticed is that Windows is attempting a surface scan during startup, which fails due to a 'recently installed software package' I have no idea what that might be.
I've not been able to do a diskchk on C:
Regardless, C: seems to work fine and I've not noticed any issues.

Drivers are pretty much up to date.

I'm attaching a dump, would someone mind having a look and giving me a clue? Thanks in advance!


link to dump:

Preferred Solution: BSOD - Kmode exception and System Service exception

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD - Kmode exception and System Service exception

We need a few more files. Please follow the instructions in this thread:
Blue Screen of Death (BSOD) Posting Instructions

Then attach your files here directly using the paperclip icon.
Attachment 280245

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For a long time now i have been getting BSOD's, pretty much all of the time from System Service Exception and KMode Exception Not Handled. Sometimes the PC never gets to the BSOD and just freezes up and restarts. This happens at any time whether im doing nothing or on the internet, sometimes it happens before the PC can load up fully. Most of the time though it happens when i am gaming. I rebuilt most of my PC but this still carried on. The parts that i have replaces are the PSU, RAM, Graphics Card and the case as well as adding in 2 extra fans. The temperature stays withing good values. The PC also often gets stuck on the post boot screen where it says "SMART Check Capable and OK" and it will take a few minutes for it to get past this stage and carry on loading, but this doesnt happen not all the time. I have tried diagnosing this myself but i have hit a wall. I ran Seatools and the HDD failed all of the tests, however after checking the fail code this was simply because it couldnt find the serial number. The HDD then passed tests from both CrystalDiskInfo and DiskCheckup. I thought that it was either the HDD or the MB as they are the only components not to be replaced. Since HDD seems to have passed its SMART tests i am inclined to believe it is the MB. PLEASE HELP!!!

example of BSOD's in attachment

A:BSOD from System Service Exception and KMode Exception Not Handled

Hello Perry, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

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So I built a new pc on June the 2nd.
CPU intel i5 4670 3.4ghz
Mobo Asus Z87-k
RAM 16gb corsair vengeance low profile ddr3 1600mhz CL9 1.5v
GFX MSI GTX 770 2gb
PSU Corsair TX650w (From OLD system)
Soundcard Creative Soundblaster Xtreme Gamer (From OLD system)
Storage 1tb and 640gb WD Caviar Black HDD (From OLD system)
OS: Win 7 SP1 fresh install

So here's a quick time line
build pc the first time; two faulty RAM slots that won't POST and turns out RAM is 1.65v which is technically not recommended so swapped for one above which is the recommended 1.5v for haswell cpus (further reading on this says 1.65v should work fine but trying to maximise compatibility here). Motherboard replaced as faulty. Problems were recurrent BSODs after and during fresh install of windows 7 of the KMODE_EXCEPTION_NOT_HANDLEd, IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION with bluescreenviewer citing ntoskrnl.exe as the culprit (which it isn't). Memtest was clear over 12 passes. Hard drive diagnostics checked out perfectly.
Received the replacement gear and rebuilt but still got the same problems. RAM slots tested fine, Memtest is clear over 8 passes. Tried without sound card, still BSODs. Without graphics card, still BSODs. BSODs occur when idling, when trying to install drivers or when trying to install windows occasionally.
My current thoughts are it must be the only other component I haven't tested since I dont have another socket 1150 motherboard - the CPU. Kind of at m... Read more


I personally can't get anything from your logs, there are certainly no drivers showing up and it does seem to be pointing towards hardware. If you're suspecting the CPU, which it could well be, run Prime95 to stress test it.

Run Prime95 to stress test your CPU. Hardware - Stress Test With Prime95

Two things I would ask though is what copy of Windows media do you have, a DVD? It may be worth using an ISO from Digital River to rule that out. The other would be is your BIOS revision the latest?

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I keep getting BSOD every few hours randomly. I've tried updating drivers, removing AVG, Registry cleaners, MemTest64, and Seagate drive test. Here are my dump files. Attachment 240526 I'm just stuck and need some help. Any ideas will be much appreciated.


A:BSOD IRQL Not Less or Equal, KMode Exception Not Handled, Service Exce

The dumps are blaming sptd.sys so if you have Daemon tools please uninstall it and see how you go.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck A, {200, 2, 1, fffff80002ad6065}

*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys
Probably caused by : sptd.sys ( sptd+45c7e )

Followup: MachineOwner

3: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get t... Read more

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Laptop: Toshiba Satellite S955-S5373, Windows 8.1

Earlier today, my computer (which has been failing on Windows Update recently), started blue screening with the error "System Exception Not Handled." The computer would then continuously restart and go straight to that BSOD. After googling the issue, I (after many failed attempts) managed to enter safe mode and uninstalled/updated the GPU. The computer worked for the next few hours, and is now randomly blue screening again with similar errors, except it's not a loop like previously.

Only recent change/download/installation is I have begun using the TRENDnet AC600 Dual Band Wireless USB Adapter so that I can access our 5GHz Wi-Fi network.

I have attached the requested files. Thank you for your help!

A:BSOD, System Exception Not Handled, Kmode errors

Hi Lionheart & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

**************************Fri Oct 24 09:17:38.802 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\102314-27343-01.dmp]

Windows 8 Kernel Version 9600 MP (4 procs) Free x64

Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035

System Uptime: 0 days 1:08:50.735

*** WARNING: Unable to verify timestamp for rtwlanu.sys

*** ERROR: Module load completed but symbols could not be loaded for rtwlanu.sys

Probably caused by : rtwlanu.sys ( rtwlanu+163163 )

BugCheck 1000007E, {ffffffffc0000005, 0, ffffd0006f79be28, ffffd0006f79b630}

Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: 0000000000000000, The address that the exception occurred at
Arg3: ffffd0006f79be28, Exception Record Address
Arg4: ffffd0006f79b630, Context Record Address




CPUID: "Intel(R) Core(TM) i5-3317U CPU @ 1.70GHz"

MaxSpeed: 1700

CurrentSpeed: 1696

BIOS Version 1.10

BIOS Release Date 09/25/2012

Manufacturer TOSHIBA

Product Name Satellite S955

????????????????????????????????... Read more

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I keep getting blue screen and this error "kmode exception not handled" at random times.Dont know what to do.

A:BSOD and kmode exception not handled

Only 17 Windows updates installed ensure that you haveALL Windows Updates. Most Windows 8.1 system have around 55 or more updates onaverage). Please also install the windows 8.1 update 1. (KB 2919355 ). This Windows 8.1 Update and Windows RT 8.1Update also include security and performance updates, and they must beinstalled for your PC to receive any future security updates for Windows 8.1 or Windows RT 8.1.

Both your dumpfiles blames Probably caused by : bwcW8x64.sys ( bwcW8x64+37f0 )
This is Killer Bandwidth Control Filter Driver related or part of your Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Please update your Killer e2200 device from here Killer? Technology | Qualcomm Atheros, Inc.

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I have been trying to find an answer to this issue. I've started having a lot of BSOD errors this past week and can't seem to diagnose the issue. I've updated video drivers, updated my BIOS, un-installed and re-installed programs. I'm wondering if anyone can spot my issue in these files.

Windows 7 Home Premium 64-bit
AMD Phenom II X4 945
OS has only been installed once, when I built the machine just over a year ago.

Thanks for your time.

A:BSOD: kmode exception not handled

Hi Shinyranger and Welcome to the Forum.

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure[b]
Usual causes: System service, Device driver, graphics driver, ?memory
The majority, including the latest, of your dump files return:
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

Your latest dump file lists dxgmms1.sys as the probable cause. This is a Windows System graphics related driver and for it to be the cause of your crash is highly unlikely.
Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.

As a Priority:

You Mention "I've updated video drivers". It may be a good idea to "reset" them:
Download and install Driver Sweeper.
Boot to Safe Mode
Uninstall your current Graphics Driver set up using Driver Sweeper.
Reboot to Normal Mode.
Install your new Graphics Driver set up.
Outdated Drivers. Update:

AsIO.sys Mon Aug 03 08:03:16 2009 Asus PCProbe Utility involved in some BSOD's. Possibly uninstall.
AsUpIO.sys Mon Jul 06 03:21:38 2009 ASUS hardware monitoring ASUS Support Update or uninstall both these ASUS Utilities.

nvm62x64 nvm62x64.sys Fri Oct 17 22:01:06 2008 nForce Ethernet

TBPANELX64.SYS Tue... Read more

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Hello, I have been getting BSOD's for a while with this error. It seems to happen when I am playing League of Legends, but can happen other times as well. Thanks for any help you can offer me! Hopefully I followed the instructions properly.

A:BSOD Kmode exception not handled

Check the Dell site for an updated BIOS/UEFI (this is my standard speech now :0)

This device is disabled. Is it deliberate? If so, why?

Bluetooth Device (Personal Area Network) BTH\MS_BTHPAN\6&1FE4CFC8&0&2 This device is disabled.

Please re-enable the device and then update it's drivers. Feel free to disable the device again AFTER the drivers are updated.

Lot's of Windows Update failures. If they continue, please post over in the Windows Update & Activation forum located here: http://www.eightforums.com/windows-updates-activation/

There's a good chance that this is a hardware/low-level problem. Here's my canned speech about them:

Out of 33 memory dumps there were 7 different BSOD error codes (to include several STOP 0x124/133's). The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things (the list is not in any sort of order):
- borked (broken) hardware (several different procedures used to isolate the problem device)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
- dirt/dust/hair/fur/crud inside the case. Blow out the case/vents with canned air (DO NOT use an air compressor or vacuum as they can cause damage to the system)
- missing Windows Updates
- compatibil... Read more

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ive been getting lots of blue screens lately with different messages. can someone please look at the attached zip. the computer can be idle for hours almost all day but as soon as i use google for 1 to 20 minutes it crashes. takes a lot longer for my laptop to crash when im just playing mmusic from my computer or loading a dvd like spiderman but definitely crashes when im trying to surf the internet

A:Bsod kmode exception not handled

Hi Jiveman & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

**************************Tue Oct 14 22:15:39.759 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\101414-36921-01.dmp]

Windows 8 Kernel Version 9600 MP (4 procs) Free x64

Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018

System Uptime: 0 days 0:05:14.839

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : win32k.sys ( win32k+12a433 )

BugCheck 3B, {c0000005, fffff801b0963bd9, ffffd000261851b0, 0}

Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801b0963bd9, Address of the instruction which caused the bugcheck
Arg3: ffffd000261851b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.



FAILURE_BUCKET_ID: 0x3B_VRFK_win32k+12a433

BIOS Version F.15

BIOS Release Date 06/03/2014

Manufacturer Hewlett-Packard

Product Name HP Pavilion TS 15 Notebook PC

*********... Read more

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Hi everyone I am getting random BSOD's

Here are some of the whocrashed it and bluescreen view summaries - I have also attached the dmp files

I also have 300 something errors in the memtest too.

The bluescreenview summary of dump files show a range of problems all with ntoskrnl - vwifibus, parport, netbios.sys dump_pciidex
Dump File : 050214-21481-01.dmp
Crash Time : 2/05/2014 11:38:09 AM
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`030ef1e0
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : dump_pciidex.sys
Caused By Address : dump_pciidex.sys+2eaa150
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050214-21481-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 288,872
Dump File Time : 2/05/2014 11:39:30 AM

Dump File : 050214-20108-01.dmp
Crash Time : 2/05/2014 11:10:28 AM
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0... Read more

A:BSOD - KMODE Exception 0x1e ffffff'c....

Hi mos3110.

The output of WhoCrashed or BSview is not very trustworthy. Specially when it contradicts with your physical finding.

I also have 300 something errors in the memtest too.

So RAM is failing. One single error is enough to decide that memory is failing.

Now follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

testSlot1Slot2RAM1ErrorErrorRAM2GoodGoodIt is a RAM, a bad RAM.

But if you have got a result like that:

testSlot1Slot2RAM1ErrorGoodRAM2ErrorGoodIt is a motherboard issue. The particular slot is bad.

When the bad RAM is detected, replace it with one that is of same specs of the existing one. Or you may change the entire RAM kit too.

BugCheck 1E, {ffffffffc0000005, fffff800030ef1e0, 0, ffffffffffffffff}

Probabl... Read more

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Hello, and thanks very much for providing this service.

I've been getting intermittent Netio.sys BSODs, typically while browsing using Chrome, or doing nothing. I was having a bunch of them in September, but they seemed to go away for a time. Now I'm having them again, and would really appreciate direction/help.


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Hello there, I just got an Asus Q501LA notebook and while connecting to a wireless network I get a BSOD with this message kmode exception not handled (netwew02.sys) Any help would be greatly appreciated.


A:BSOD - kmode exception not handled (netwew02.sys)

All 5 dumpfiles blame Probably caused by : NETwew02.sys .
The netwew02.sys is the driver for Intel? Wireless WiFi Link Driver - Intel? Wireless WiFi Link Adapter (Windows 8 only AFAIK).
Your netwew02.sys drivers is from Tue Feb 18 17:43:42 2014(53038dbe) 003565c4 None NETwew02.sys
Where did you get this driver from?
According to Asussupportsite of your model ASUSTeK Computer Inc. -Support- Drivers and Download Q501LA you must first uninstall the older driver before you install the new driver.

You are also using a AirPcap a wifi capture adapter for windows with drivers from 2011, who according to WinPcap site are not compatible with windows 8. There is a new version 4.1.3 which added windows 8 support.
It could be that these 2 drivers are interfering and give problems
Hopefully updating the winPcap driver to windows 8 version will solve the BSOD.
Another possibility is that your netwew driver is corrupted, uninstalling it and reinstall may solve this.
Or that your version is not compatible with your system, take the version of the above Asussupportsite.

Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000094, fffff88004eefb1e, 0, fffff8800098f180}
*** WARNING: Unable to verify timestamp for NETwew02.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwew02.sys
Probably caused by : NETwew02.sys ( NETwew02+c9b1e )
Followup: MachineOwner
1: kd> !analyze -v
************************************... Read more

Read other 2 answers


I recently have been having a few BSOD's and they all point to netio.sys. Unfortunately it happens very random with me doing different tasks. I'm unable to duplicate it. I've have run a System File checker on it and that's come back fine. The only apps I usually use and all at the same time are Google Chrome, Football Manager, Skype and Microsoft Excel. Appreciate all the help!


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So i was just playing some games and out of no where a BSOD appeared! This now happens often... Dump file is intended.

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I've been getting this BSOD a couple times of day and haven't been able to fix it. I believe its a problem with the Killer Network drivers but I updated to latest drivers provided from my motherboards website: MSI. They happen randomly and it doesn't occur when I'm doing something specific. I uploaded my minidump files.


Hi Ski3high & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

1: kd> k
Child-SP RetAddr Call Site
ffffd000`67deb928 fffff802`abdf5eda nt!KeBugCheckEx
ffffd000`67deb930 fffff802`abd761ed nt!KiFatalExceptionHandler+0x22
ffffd000`67deb970 fffff802`abd033a5 nt!RtlpExecuteHandlerForException+0xd
ffffd000`67deb9a0 fffff802`abd0225f nt!RtlDispatchException+0x1a5
ffffd000`67dec070 fffff802`abd7a8c2 nt!KiDispatchException+0x61f
ffffd000`67dec760 fffff802`abd77ce8 nt!KiExceptionDispatch+0xc2
ffffd000`67dec940 fffff801`838f98e8 nt!KiDivideErrorFault+0xe8
ffffd000`67decad0 ffffe001`3969ec38 bwcW8x64+0x38e8
ffffd000`67decad8 fffff801`838f91d7 0xffffe001`3969ec38
ffffd000`67decae0 ffffe001`396002b8 bwcW8x64+0x31d7
ffffd000`67decae8 ffffe001`396002b8 0xffffe001`396002b8
ffffd000`67decaf0 00000000`000005cf 0xffffe001`396002b8
ffffd000`67decaf8 ffffe001`3969ed58 0x5cf
ffffd000`67decb00 ffffe001`396002b8 0xffffe001`3969ed58
ffffd000`67decb08 fffff801`838f8c67 0xffffe001`396002b8
ffffd000`67decb10 ffffe001`396003b0 bwcW8x64+0x2c67
ffffd000`67decb18 ffffe001`396002b8 0xffffe001`396003b0
ffffd000`67decb20 ffffe001`3a8cdd20 0xffffe001`396002b8
ffffd000`67decb28 00000000`00000001 0xffffe001`3a8cdd20
ffffd000`67decb30 00000000`00001000 0x1
ffffd000`67decb38 00000000`00000000 0x1000

So the Killer Network Driver caused a Divide Error which caused the BugCheck.
There is ... Read more

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Hi guys. Recently I have been getting a few BSODs. I have attached the requested .zip file of the most recent crashes (some previous ones have been wiped for disk clean-ups and reformatting etc.). Thanks in advance for any help. The only things I can think of that made the problem happen are the installation of Sandboxie and/or updating my Intel Graphics card for another program. I put my specs on my profile and the rest of my story is below in case it also helps:

I have since un-installed everything from the time I have been getting these BSODs, reformatted, updated the BIOS and a few drivers, and I still get them... although less frequently and they change a bit in type. The other things I get are appcrashes, originally with explorer.exe, and more recently with firefox, and a few other programs (it could be more frequent when I use more RAM / have more windows and Flash Player open, but also appears pretty random in some other instances).

I have tried repairing Windows but I am having errors backing up, just about managed to keep installing Windows Updates after reformatting, and I can't create a repair disk as I have no drive to do so. When I downloaded another repair disk and booted it via USB I got a few more issues like "Startup Repair Offline".

sfc /scannow also found errors but was unable to fix. I also ran a memtest86 and it had 65535+ errors before I had to stop it because it was running for many hours. I have just completed the first year with my lap... Read more

A:BSOD, Memory Management + Kmode Exception Not Handled

Hi n3rv.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If memtest shows no error, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

&... Read more

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I was having BSOD issues and did a clean install of windows 8. Now I am still having the same issues, but they are more frequent. I thought it might be Avast, so I removed that and am running Win Defender now. Same issues. Graphics and network cards both updated with latest driver from AMD and Ralink. Not sure where to go from here. HP Sleekbook 6 with Win 8. I've attached my logs. Thank you!

Edit: I thought it might have been a win update as well, and I rolled one back. It was an optional one, around 700mb, but am still having the same issues.

A:BSOD Bad Pool Caller and Kmode Exception Not Handled

Please update Driver Reference Table - appexDrv.sys as it seems to be the cause of your crashes.

BtAudioBus.sys Fri Jun 15 05:17:09 2012 (4FDAA935)
IVT Bluetooth Audio Bus Driver for Windows 7 (IVT BlueSolei)

BtL2caScoIf.sys Thu Jul 19 11:47:36 2012 (5007D7B8)
Ralink L2CAP_SCO Interface Profile Drivers at Bluetooth Stack for Windows 7

stwrt64.sys Sat Jul 21 15:36:42 2012 (500AB06A)
SigmaTel High Definition Audio Codec

RtsBaStor.sys Mon Jul 30 08:08:03 2012 (501624C3)
Realtek Pcie CardReader Driver for 2K/XP/Vista/Win7

SynTP.sys Sat Aug 25 01:20:26 2012 (50380C3A)
Synaptic Touch Pad Driver

WirelessButtonDriver64.sys Thu Aug 30 05:11:29 2012 (503ED9E1)
HP wireless driver - 1st seen in Windows 8[br]Apparently related to various keyboard functions and FN key

hpdskflt.sys Mon Sep 24 17:31:14 2012 (50607CC2)
HP Mobile Data Protection System Disk Filter

Accelerometer.sys Mon Sep 24 17:31:45 2012 (50607CE1)
HP Mobile Data Protection System Accelerometer

... Read more

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[EDIT part deux... I made a text file of the last 9 minidump files with Bluescreenview... and have attached that instead]

[EDIT: the ZIP file dm_log_collector created... is sadly empty... only just noticed. I restarted my machine, and ran it immediately.... that failed. I downloaded dm_log_collector again. empty ZIP.... again. This seems like a totally bizarre failure. No idea what to do next.]

Hi all,

Win 8.1, in a Digital Storm PC, over 1 year old. Multiple BSOD each day. WhoCrashed reports various Errors:

-KMode Exception not handled
-Memory Management
-Critical Structure Corruption
-Page Fault in Nonpaged Area

No warning, not related to any particular software, however I always have Chrome running. Chrome is also acting up... pages become unresponsive.

I don't overclock.

Core temps are stable ~33% generally, but can get very hot if I abuse the system (prime 95) to the point of failure. I don't know if it's memory or CPU (other?) that dies... but prime 95 can do it... but I am rarely at those temps, and I don't consider them part of my daily multiple BSODs

Should I be suspecting memory?

Thank you for your kind help.

A:BSOD daily, KMode Exception, Mem Manage, Crit. structure.

Please upload a new zip, the current one is empty.

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Hi all. I had a previous problem which was different to this current one that just occurred, before it wouldn't boot sometimes or able to wake from sleep and get BSODs, my laptop has been working for last few months after a complete clean re-install of Windows 10 but now i just got another dreaded BSOD.

I took a photo but i think it's too big too attach here, i tried but it didnt work. I am looking at the photo now and this is what the screen info said:

"Your PC ran into a problem and needs to restart. Just collecting some info.....etc..."

What failed: igdkmd64.sys

Below attached is the zipped log-file using the dm log collector application.

Would really appreciate some help. Like i said, some months earlier i had alot of problems, i completely re-installed Windows 10 clean and if hasn't had any problems for a few months until just now. I was only browsing on a forum website that i browse alot on when the BSOD occurred.

Thanks again,


P.S. My current NVIDIA driver version is 369.09 and i just opened the NVIDIA control panel & it says an update is available (version 373.06). If you do advise that i update the driver, what is the best and cleanest way to avoid any more troubles/conflicts? Do i just go ahead and download & install the new version? Do i need to first un-install current one? What is the best & cleanest way IF i should indeed update my NVIDIA dedicated driver.

Thanks again.

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Hello! For the past few months I've been dealing with a "Driver Power State Failure"
I am using Windows 8.1 on a custom built desktop.

Suddenly as I was playing Titanfall I got a "Kmode exception not handled" bsod. [followed by (lan..something)]
I have tried a few solutions to the problem to no avail, I thought it was my graphics card (msi 660ti) which I sent in for a RMA, I uninstalled those drivers and put in a temporary msi 560ti and reinstalled them.
My most recent "Driver Power State Failure" has been saved and uploaded as "bsod view"
I also ran the SF_Diagnostic Tool and will upload that as well. -Not sure how to upload .zip, will upload .rar
SFdebug is SDdebugFiles-Cryloc attachment.
I went to command prompt and did sfc /scannow The main results are as follows:

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

If I should upload this as well let me know.
I'm unsure of what other details you all need, I thank you in advance for your support.

-Edit: I should also mention I was having this error before I did a clean install from Windows 7 to Windows 8.1

-Edit 2: When I power on my PC there is some kind of recovery error each time it boots cold, I must hit the reset button each time.

A:BSOD Driver P State Failure & KMODE Exception Not Handled

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Because the error continued after a clean install, please try these free diagnostics: Initial Hardware Diagnostics

Problems with SFC.EXE can be addressed in the Windows Update forums located here: Windows Updates & Activation - Windows 8 Forums
Please be sure to let them know that you also have a BSOD topic that's being worked on.

The memory dumps seem to point at the hard drive, but this can also be the connections/caling, the storage controller, your chipset, or even the Daemon Tools software. If you remove Daemon Tools and pass the hardware diags - then we'll move on to updating chipset and storage controller drivers.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable ... Read more

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I've recently been getting a BSOD about 3x times a day, so, i stuck a new HDD, installed Windows fresh (dual booted with another copy of Windows 7) - updated fully, etc.. and it happens again - the amazingly vague Microsoft messages indicated win32k.sys however, not really sure.

I've attached a memory dump, if anyone could take a look, it would be much appreciated! Can't for the life of me figure why all this is happening all of a sudden.


A:BSOD - System Service Exception, 3b

If you've reinstalled Windows and still have errors - it's most likely a hardware or a compatibility problem.
To check compatibility, look up your hardware and software at this link: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads

Try these free hardware diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Then, if the above tests pass, I'd try these free stress tests:

FurMark download site: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Prime95 download site: Free Software - GIMPS
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- se... Read more

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I got a BSOD with "System service exception (dxgmms2.sys) when trying to play a game, after the first time it happened I ran it a couple more times and got it every time about 5 min in. I opened BlueScreenView and two (errors)? (dxgmms2.sys and ntoskrnl.exe). Just no idea how to fix. If I could get any more info and a fix that would be much appreciated

A:BSOD System service exception

Programs that claim to update your drivers install either the wrong or corrupted drivers.
If you have installed any driver with Driver Booster 3, please remove them as it may cause trouble.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from Nvidia. Be sure the clean install box is checked and only install the Graphics driver and the PhysX driver.

5: kd> lmvm nvlddmkm
start end module name
fffff801`21740000 fffff801`22234000 nvlddmkm (deferred)
Image path: nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Sat Oct 03 04:08:52 2015 (560F38B4)
CheckSum: 00ABDFB7
ImageSize: 00AF4000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

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Just this morning, I've gotten two of these. I'm sorry, but at the moment I just have the dump file on hand, so I don't have the exception codes on hand....unless this happens again. For the record, I just migrated Win 7 to a new SSD drive, and I never got this BSOD until after I did so. Any help is appreciated. Thanks.
edit: Noticed the .dmp would not upload. Figures. Attached are the sysnative zip and perfmon zip. Apologies.

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Hi everyone. I am hoping i can get to the bottom of what causing this issues on my computer. I started having this BSOD 2 weeks ago. At first they were very infrequent thus I wasn't paying much attention to them. But as they began happening once every two to four days, I decided to check online for this issue. And came across your forums.

Following a thread of someone who was having the same problem i did do the driver verifier, but all it did was run until it got to driver problem in the booting process and then freeze the computer. Where i had to restart and try again only to Freeze at the same spot or so i think. After 3 reboots i tried to do safe mode to turn Driver Verifier off and found the Windows 8 wouldn't let me go to Safe mode and my only option at that point was to do a System Recovery. Which I did and decided to let it be.

The Computer has kept Crashing/Freezing at odd times, whether i am playing WoW or if i am just watching a movie it will do just that out of the blue.

Today it was the last draw. I work from home creating websites and while i was working it just froze giving the System Service Exception Error. In trying fix the problem i ended up having to do another System Recovery.

This has me very worried. I have attached SF zip file. I just hope you guys find the solution.

Thank you.


A:BSOD: System Service Exception

No replies from here, thus i decided to try it fix it myself with a reformat of the c drive. I also had a new CPU, Motherboard and Memory installed and in a few days i am bound to get SSD. Everything was going great after the re-install of Windows 8 until this morning when i got the following BSOD Error:


I dont know what is causing this from a new install but am attaching the SF file. Hopefully i will get reply this time

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I am having an issue with my computer and its been going on for a while now. I notice that everytime i have World Of Warcraft going, I get a blue screen after I play it for a few hours. I dont know whether its an add on not working right or bad hardware, or whatever it could be. Its at any point of the game that this randomly happens. I have all the drivers and bios updated. My system is as follows:

AMD 965 Quad Core Phenom 2
Gigabyte GA-770T-USB3 Motherboard
Corsair 16GB DDR3 1333 RAM
2 x 128GB Kingston Solid State Drives - Striped Mode Raid
nVidia GTX670 Video Card

Im clueless as to what to change....Ill add the mini dump file in here

A:BSOD - System Service Exception


Please take a look at the following link and attach the requested reports.

This will provide valuable info to help diagnose your problem.


Does this only happen when playing games?

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Recently after adding new RAM. I've been getting some random BSOD System Service Exception messages. They usually pop up right after startup (from shutdown or hibernation). Its quite sporadic...sometimes it happens a few times in a row, other times its days between them. I'm wondering if its the RAM (only thing i've changed since the BSOD started happening) and if theres anything that can be done short of not using it.

Heres the message i've been getting and i've included the dmp file.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960001A1509
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

A:BSOD System Service Exception

Ram would be the obvious thing to check first, i would check ram settings in bios timings/voltage/frequency to make sure they are set correctly
I personally believe its best to manually enter this info rather than having it set to auto as sometimes it will not auto set properly, is new ram the same make/speed etc as the original ram as if not that may cause some issues, if they are rated at different speeds then you will need to set it to run at the speed of the slowest ram

Also try downloading and running memtest to check the ram for errors, more info here Memory Diagnostics i would recommend running this for minimum of 5 passes or overnight if possible as sometimes needs multiple passes before errors are found

Hope this helps

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I keep on getting this error all the time. I tried running your SF Diagnostic tool in Safe mode because I cant get to windows without getting this error. If I am lucky sometimes it loads to Windows but for 10 mins or so and I get this error. Even when I restore to Factory I get this error in the checking video performance screen and Welcome screen. I have attached the required files. Please help.


A:Bsod's system service exception.

Naheed, your crash dumps are not saying anything precisely. But lots of possibilities are there.

Disable RAID. Then run the computer normally. Let us see the further BSODs.

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Hi 7Forums,

I hope I can get some assistance on decoding a .dmp log.

Some background:
I've recently been getting some BSODs, I built my computer roughly three years ago, and clocked it at 4.0ghz with the neccessary volts. I had tested it when I oc'd initially and it was stable in prime for 8 hours no problem, back then I also ran memtest and the ram passed easily.

So recently i've been unable to figure out why i'm getting BSODs. I've attributed it to the fact that it might be because my computer is beginning to age and I have a relatively aggressive overclock. However, even when downclocking and watching the CPU temps, there doesn't seem to be a problem. I've also taken the time to rebuild my PC with new artic silver TP.

I've attached the my latest .dmp log with this post in the hopes that someone might be able to open it and give it a look. I'm having some trouble installing the debugging tools for some reason, but will surely figure that puzzle out later on!

Thank you very much and I appreciate you!

P.S i've compressed it into a zip because I can't upload .dmp files, sorry for the trouble!

A:BSOD System Service Exception

BugCheck 3B, {c0000005, fffff960002cdf35, fffff88009862150, 0}

Probably caused by : win32k.sys ( win32k!MulAssociateSharedSurface+15 )

Followup: MachineOwner
A single crash dump is not enough to debug a stop 0x3B. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

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BSOD during playing games.
They have started glitching or freezing for 5 seconds and sometimes the screen would turn off.

I know my computers getting older and it does have a few problems it just needs continuous maintenance, any help would be appreciated because I won't be able to buy anything until I can get a job.

Attachment 291197

EDIT: This might help,

"The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff800032ad19c, 0xfffff88007598030, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 102613-35053-01."


Hi Pheoxy.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus (you may keep dual monitor program and fences .
Apply > OK
Accept then restart.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight. If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If memtest comes free from errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there i... Read more

Read other 2 answers

If someone can tell me what files to post here to troubleshoot with that would be amazing.
Specs: i5 4690, 8GB RAM, 2TB HDD, GTX 960, H97 MSI PC-MATE MOBO, Windows 10 Enterprise edition

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Good day to all,

I'm new to this forum. I intentionally registered in this forum because I have experienced successive BSODs with my pc recently.

I experience it randomly especially when I play games like batman arkham asylum, assassin's creed 2, etc.

I have reinstalled the driver of my Gpu (HD 5870) many times hoping that it would fix the problem.
My OS is Windows 7 64bit.

Please do help me because I don't know what to do

A:BSOD System Service Exception

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Stop 0x124 is caused by a hardware error
Stop 0x124 - what it means and what to try

BugCheck 124, {0, fffffa8004cf34e8, 0, 0}

Probably caused by : hardware

Read other 3 answers

Hello, my friends. Posting here because I desperately need someone to check my dump files to see why my netbook keeps crashing on me a couple times every day. It's only happened while using Google Chrome or Windows (File) Explorer.

I would have more dump files, but I accidentally deleted them with CCleaner (remembered to turn off that checkbox now). But I still have two from crashes today.

I'm running Windows 8 on an Acer Aspire One AO725-0687 Netbook with an AMD C-70 APU and 2 GB RAM.

Included in the attachment are two dump files from the crashes. The BSOD mentions it as being a SYSTEM_SERVICE_EXCEPTION, and the Action Center once claimed that one of the crash occurrences was caused by the AMD video driver and that there was an update available to fix the problem (though I have the latest driver version for it as far as Acer is concerned because AMD doesn't even publish the drivers for the Radeon HD 7290 on their website). Other than that the only thing the action center has told me is that the reliability curve graph took a nose dive. I did re-install the AMD drivers just to be sure.

Only software I know of having installed before the crashes started occurring was a program called Desktop Restore that saved the position of desktop icons on Windows 7 but apparently didn't work with Windows 8, so I uninstalled it today. Also installed before the crashes started was Quicktime Player and the Windows SkyDrive program that adds the Skydrive folder to the Windows Explorer Libr... Read more

A:BSOD System Service Exception

Hi and welcome to the forums.

The BSOD is caused by your Wireless Network Adapter Driver (Broadcom 802.11 Network Adapter wireless driver).

I did a quick Google search but couldn't find the updated Windows 8 driver on the manufacturer's website.
Perhaps you can check in Windows Update if the updated drivers are available for you.

Bugcheck Analysis:

You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff80205884000 nt


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`0753ef31 488b01 mov rax,qword ptr [rcx]

EXCEPTION_RECORD: fffff88000b73798 -- (.exr 0xfffff88000b73798)
ExceptionAddress: fffff8800753ef31 (bcmwl63a+0x000000000005bf31)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

CONTEXT: fffff88000b72fd0 -- (.cxr 0xfffff88000b72fd0)
rax=fffffa8002e0b9a0 rbx=fffffa8002f2b6c0 rcx=00fffffa8002e5e0
rdx=0000000000000000 rsi=000000000000252a rdi=00000000deadbeef
rip=fffff8800753ef31 rsp=fffff88000b739d0 rbp=fffff88000b73ae0
r8=fffffa8004cb56f0 r9=0000000000008509 r10=0000000000000014
r11=fffffa8002f2ba98 r12=0000000000002546 r13=fffffa8003b76996
r14=fffffa8002e3a010 ... Read more

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Hi everyone, as a computer geek normally I'd try and solve it myself but in this situation I'm lost so I'm asking for help.

Now basically I'll run through how these problems occur. My laptop is Acer AO725 with Windows 8 64 Bit and I upgraded to a Sandisk 128GB Pulse SSD where I cloned the old HDD to this and I got 8GB RAM. Before the upgrade I didn't notice this problem but I only had it for a few days. After the upgrade, everything was running fine for about a week until I switched to using Firefox from IE10 and had to disable Protected Mode in flash or else it'll run buggy and slow. Then couple of hours into using Firefox I got my first BSOD which was System Service Exception and I noticed I had Youtube on at the time so I guessed it must be Firefox and flash being buggy. I thought it was a one off so I just carried on after the reboot, then on the following night the BSOD System Service Exception came back again. So I reverted back to using IE10 and then boom another BSOD showing System Service Exception an hour into using IE10 again. Then I realised that I forgot to turn Protected Mode back on for flash so I did that and it was all good for about 2-3 days until the BSOD came up last night which is System Service Exception again. So now I'm completely lost, I ran the WMD test twice and it passed so I doubt its the RAM. I used Bluescreen view but couldn't make any sense for it so could someone have a look at my logs please. The only drivers I've installed was the GPU driv... Read more

A:BSOD Another System Service Exception

I"m sorry that I missed this post.
Please reply back if you still need help. I'll reply after work today (after 3pm Eastern time in the US).

Read other 4 answers

I've gotten two of these BSODs this morning. I have just migrated Win 7 onto a new SSD drive, and its only now, with that having been done, I'm getting this. I assume it has to do with the video card driver causing conflicts (according to system info's conflicts list), but I really don't know. I have also gotten one "irql not less or equal" BSOD. They seem to occur randomly, nothing strenuous happening during those episodes. Any help is appreciated.

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Hello again,
I've reinstalled windows 8.1 since the previous crashes and it was okay for a while. But recently playing a bit more and I get bsod's again. I know I have tunngle installed but we use that to play, I really hope that isn't the reason I get these bluescreens now.

Thanks in advance

A:BSOD system service exception

Hi Catblaster & welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

**************************Sun Mar 29 16:43:25.480 2015 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\032915-22390-01.dmp]

*** WARNING: Unable to verify timestamp for ntoskrnl.exe

*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Windows 8 Kernel Version 9600 MP (6 procs) Free x64

Built by: 9600.17668.amd64fre.winblue_r8.150127-1500

System Uptime: 4 days 18:02:17.416

*** WARNING: Unable to verify timestamp for ntoskrnl.exe

*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe

Probably caused by : ntoskrnl.exe ( nt+3713e )

BugCheck 3B, {c0000005, fffff800f9c4e13e, ffffd0002a1e2770, 0}

Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800f9c4e13e, Address of the instruction which caused the bugcheck
Arg3: ffffd0002a1e2770, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.



BIOS Version FB

BIOS Release Date 01/16/2013

Manufacturer Gigabyte Technology Co., Ltd.

Product Name To be filled by O.E.M.

... Read more

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Hi guys, having probs with pc crashing, keeps coming up with service system exception?? Tried re-installin windows several times, checked ma ram (all ok) even changed ma internal hd but still gettin the same probs? Pls pls help, its driving me nuts

A:BSOD Service system exception

Sry forgot 2 add ma system details, windows 7 ultimate 64 bit,intel core 2 extreme cpu [email protected] 4gig ram, geforce gtx 550ti, 750 power supply, not sure of motherboard sry. System is 3 yrs old, apart from graf card & power supply which are 6months old. hope this helps? Thanx in advance 4 any help or advice. Gaz

Read other 4 answers

I got a bsod with this message.

system service exception(kif.sys)

And the SFdebugFiles are attached as instructed.

Thanks in advance.

Attachment 55860

A:bsod : system service exception(kif.sys)

Update drivers in red. Remove Kaspersky with its removal tool (first). Service articles

supersafer64.sys Fri Dec 26 10:19:49 2008 (4954A1B5)
Spotmau Person Safe Driver

dokan.sys Mon Jan 10 13:49:42 2011 (4D2B0066)
Dokan Library driver ( Dokan ? Dokan library ) used to create custom file systems/drivers.

MIPDISKv564.sys Wed Mar 7 00:21:12 2012 (4F569BE8)

MIPDISKv564.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

MIPDISKPNPv5.sys Mon Mar 19 01:27:38 2012 (4F667D7A)

MIPDISKPNPv5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

MIPFSv5.sys Tue May 1 09:07:24 2012 (4F9F8BAC)

MIPFSv5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

ASACPI.sys Fri Nov 2 02:54:34 2012 (509327DA)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)

ambakdrv.sys Tue Dec 25 09:46:35 2012 (50D967EB)
Aomei BackUpper driver
http://www.carrona.org/drivers/driver.php?id=ambak... Read more

Read other 4 answers

Hello All,

I must say, I am at my wits end and am really hoping that the wonderful folks here at TenForums are able to help.

My computer frequently, yet seemingly random, BSODs. The error it throws on the Blue Screen is "System Service Exception" with no numbers, or anything other than that.

I have attempted a number of things to resolve, but as of yet, no success. Ive run MemTest a few times at boot, all good there. I disabled or uninstalled a some drivers, applications, services etc that I thought may be causing the problem, but no success there either.

Anyway, I really like this computer when its working and would really hate to have to get a new one and am hoping that the collective genius here at TenForum and pinpoint the problem so I wont have to replace everything. Thanks in advance for any assistance.

I have attached my recent log as per the forum instructions, and additionally added my system info for reference.

Thanks you!

DESKTOP-DQ56031-Fri_11_18_2016__81915_35.zipSystem Info.txt

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I have gotten this crash while the computer is idle for a few hours, I come back to a blue screen and have to reboot, which works, but a few days later it happens again, three times so far in this very new system, only about 30 days old, built by a local shop which installed Windows 7 Home Premium, 64-bit and Microsoft Office. I installed Google Chrome, AVG and Adblock. I followed the instructions to obtain a Windows_NT6_BSOD_jcgriff2 folder and a System Health Report, which are attached. Appreciate any help.

A:BSOD System Service Exception

Hello Jim, Welcome to SF!

In these cases my first answer is... use your warranty.

But if you do want to look into things yourself:
1. As a test, please un-install AVG.

Please see these links for uninstalling your AV:
Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
or here

Ultimate Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software - Tweaking with Vishal

Then reboot.
Sometimes these uninstallers do not remove all they should out of Registry:
Run CCleaner, both regular and registry.

Next install your preferred AV immediately. You can try Avast! for free until proven stable. AVG is known to often cause problems in W7.

Second; there is no dump file. Dump creation might be off:

To ensure minidumps are enabled:

Dump Files - Configure Windows to Create on BSOD

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

You also have some HP drivers/dll's that I don't recognize. As your system is a custom built one and I have no dump, I can't tell whether they are a problem... Let's... Read more

Read other 2 answers

Hey everybody, thanks for taking the time to read this.

I recently did a fresh install of Windows 10 Home on my home build after getting a new SSD. Since then I've been dealing with pretty consistent System Service exception BSODs. A few times I got DPC_WATCHDOG_VIOLATION BSODs, which I used WhoCrashed to diagnose, and identified my Ethernet card driver as the issue. I uninstalled that and the DPC_WATCHDOG_VIOLATION BSODs seem to have stopped, but the System Service Exceptions have not. I tried briefly using Driver Verifier to identify any other issues with drivers, which caused BSODs pointing to Scsiport.sys. I did a bit of research but could not figure out where to go from here. The Scsiport.sys driver verifer BSODs should be the ones that happened on 4/7/16.

The crashes happen under various circumstances, ranging from full idle to under load playing games, and during moderate load with netflix and other random web browsing tasks.

I attached the .zip made with the program provided on the BSOD posting guide.

Thanks for the help!

*edit*: I forgot to mention I've been having thermal issues as well. Nothing that has manifested itself in a lockup or crash as far as i can tell; however my system tends to run hot. 50C idle and 70C under load (gaming etc.). I'm planning on replacing my cpu cooler but dont have the cash to right now.

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Got my first BSOD in quite a while. I just installed Hexagon 2.5 from DAZ 3D and I think that did it but I need help to be sure. Maybe there are drivers that are more current?

Windows 7 Home
64x bit
Original install
2.5 year old system
2.5 year old OS install.

A:BSOD System service exception

I note you have AVG.
AVG can be a contributing cause of BSOD'S .
Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows

Read other 2 answers

Today I have had a few instances of the BSOD stating a System Service Exception. I have tried to do a system restore as there was a windows update last night but It keeps failing to restore at all restore points (even in safe mode).

The BSOD happened while watching videos, so it maybe a hardware problem? I have checked and my graphics card is up to date.

The PC seems to be running fine now but I am not running any videos..

Help to resolve this will be greatly appreciated

TSG SysInfo:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 4094 Mb
Graphics Card: NVIDIA GeForce GTS 250, 512 Mb
Hard Drives: C: Total - 710400 MB, Free - 414082 MB;
Motherboard: Foxconn, G31MX Series
Antivirus: avast! Antivirus, Updated and Enabled

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I hope someone can assist me here. My new computer is just out of warranty and dispite trips to the tech support at the store where I purchased it, I'm still getting BSOD.

I have an AMD Athalon quad core Processor 2.80GHz
4.00 GB RAM
64 bit OS
Windows 7 Pro

While under warranty I was getting BSOD crashes - 1st time the tech guys diagnosed problems with one of the cores and updated the BIOS. This solved the problems for a couple of months, then the BSOD started up again. 2nd time in the shop they found bad sectors on the hard drive and fixed them. Less then a month has passed since I got my computer back and again with the BSOD.

The crashes occur at random, sometimes when I'm working with the system, sometimes when it is sitting idle, not in use. I installed BlueScreenViewer and it is consistantly coming up with the crashes being caused by either Ntfs.sys (varying addresses) or ntoskrnl.exe (always at 70740).

I'm hesitant to take my computer back for tech service and end up paying for nothing and I'm hoping someone here can shed some light on what is wrong with my system and what steps I would need to take to fix it.

Let me know it additional information is needed and thanks.

A:Win & BSOD - System Service Exception

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Hello. I keep getting BSOD messages whenever i alt tab out of games. Any idea whats causing it? I have several dumps 2500k P8p67 16gb Ram DDR3 2x 6950 crossfire windows 7 64bit ultimate

A:BSOD System Service Exception

Rt64win7.sys Fri Jun 10 02:33:15 2011 (4DF1BAAB)
Update your Realtek drivers - Realtek

atikmdag.sys Wed Nov 09 21:52:46 2011 (4EBB3C7E)
Update your video card drivers - ATI Radeon

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests



Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 14:58:04.599 2012 (UTC - 5:00)
System Uptime: 0 days 0:06:05.770
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceHandler+7c )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID: X64_0x3B_nt!KiSystemServiceHandler+7c
BiosReleaseDate = 11/30/2011
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
CPUID: "Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz"
MaxSpeed: 3300
CurrentSpeed: 3300
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 14:51:21.642 2012 (UTC - 5:00)
System Uptime: 0 days 0:16:08.438
Probably caused by : ntkrnlm... Read more

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Hello everyone!! I'm back yet again with another BSOD problem. I'm uploading all of my recent BSOD dump files. Please take a look and help me sort out this issue!
The most recent BSOD was titled System Service Exception.

A:System Service Exception BSOD

Quote: Originally Posted by Danwindows

Hello everyone!! I'm back yet again with another BSOD problem. I'm uploading all of my recent BSOD dump files. Please take a look and help me sort out this issue!
The most recent BSOD was titled System Service Exception.

Two problems both video related.

1-Related to CtClsFlt.sys Video Class Upper Filter Driver from Creative Technology Ltd. This was the cause in two of the crashes.
2-Your video driver/card was blamed in the other two. Please re-install newest driver using this method.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper
Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

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I had a BSOD and the system is super slow now.I'm attaching the minidump files here...
This is what i got from who crashed ur system...Thanx for the quick help.....
On Tue 12/25/2012 10:56:54 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\122512-21481-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003213B05, 0xFFFFF8800BDF8B50, 0x0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

A:BSOD system service exception

Hello Sachi ... the latest dump you have uploaded is of 20/10/2012 ... and that is a driver power state failure. Analyzing that dump may not help you properly, still ....

Get rid of intel rapid storage.
Right click on "my computer" icon and click "manage" on the context menu.
It will open the "computer management" window.
Select "Device Manager" in the left pane, It will list all the existing devices up.
Expand "Disc Drives" by clicking on the triangle in front of it.
Select one item under it, right click, uninstall.
Continue the process for all items under "Disc Drives"
Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.
Do some USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including ... Read more

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