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Vista error while booting: 0xc00000e9 unexpected error has occurred

Q: Vista error while booting: 0xc00000e9 unexpected error has occurred

While trying to start up my Dell laptop with Vista Home Basic installed on it, I got an error saying that the winload.exe is missing. I ran the bcdedit commands to set the osdevice and device partitions. While trying to boot again, got an error again this time saying that Kernel is missing or corrupt. I tried to run a repair using the Vista installation cd but the repair failed midway. I tried to do a clean reinstall on the machine which completed successfully. But when I tried to boot the machine again, it gave an error 0xc00000e9 unexpected error has occurred with no other options. Running repair and reinstallation again did not work. I see that a lot of people have faced this problem but I could not find any solution which would work for me. Any clue about how to solve this and what is the cause of this problem? It has been really frustrating till now

Preferred Solution: Vista error while booting: 0xc00000e9 unexpected error has occurred

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Vista error while booting: 0xc00000e9 unexpected error has occurred

Hello IamThe,
If the E9 code is correct, then this is the bugcheck for your error.


Usual causes: Device driver

As you can see, the most probable cause is a driver.

Have you tried to boot into safe mode ?.
If you can get to safe mode with networking, go to C > Windows > Minidump and upload the files. You may need to save them to desktop before you zip them up and upload them.

Take a look and post your results, good luck.

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I have an HP G60-635DX Notebook. When I turned it on today, this came up:
Windows Boot Manager
Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.
If you continue to receive this error message, contact the hardware manufacturer.
File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.
I'm unable to get to Windows 7. I can't even use safe mode. I tried System Diagnostics and got these results:
Start-up Test
100% of the system memory test OK
3,113,721,856 bytes of system memory tested OK
Memory Test Passed
Primary Hard Disk Self Test
Quick Test is Executing
00% Complete
#10008 - Replace Hard Disk 1 rent test item
SMART check
SMART Hard Disk Passed
Run-In Test
100% of the system memory test OK
3,113,721,856 bytes of system memory tested OK
Memory Test Passed
"Hard Disk 1 Quick" (303)
"Hard Disk 1 Full" (305)
Should I try System Recovery, which I can do by pressing F11? Should I use a recovery disk? Would doing either of those cause me to lose all my files? I can't afford to lose those files, so if there's anyway to fix my laptop without wiping... Read more

A:An unexpected I/O error has occurred (0xc00000e9)

Unfortunately, this message -- "#10008 - Replace Hard Disk 1 rent test item" -- indicates the hard drive is essentially dead and needs to be replaced.
You might try burning a copy of Puppy Linux to a CD, or installing it on a USB drive and attempting to recover your user data.

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I'm getting 'an unexpected i/o error has occurred 0xc00000e9' in  my new dell windows 7 laptop. Pls help me to fix this asap. I don't have a Win7 CD.

A:Dell Inspirion - an unexpected i/o error has occurred 0xc00000e9 windows 7

Welcome to the Community. Start by running a diagnostics on your computer. Press the F12 key at the Dell Logo on startup, select Diagnostics, and run an extended diagnostics on your computer. Post back with any error codes.
If diagnostics pass, and if you have backed up all your data, try a PC restore.
Thank you

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Everytime I try to create a bridge in Vista I get "unexpected error occurred when creating bridge". I have been searching for a fix in multiple forums but all fixes are for XP. Can someone lend me a hand?

A:Unexpected error occurred when creating internet bridge in Vista

I'd try over in the Networking forums: http://www.techsupportforum.com/f134/

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hey friends this is a tougher one. I get this error using both a HOme premium DVD and using the HDD on this system ... best I can tell it is not giving me options about what sort of boot to attempt. Not sure the hardware is healthy but there are no removable devices present [that is no sd card, no usb thingies plugged halfway in, just the dvd drive which is either empty or with the win7 disc, depending on attempt]

someone pls give me the magic incantation...

A:Dell inspiron 14r: Error 0xc00000e9: Unexpected I/O error

Work through all of the steps given here for Troubleshooting Windows 7 Failure to Boot including the hardware tests..

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Hello guys, I'm a bit desperate with this issue.

My girlfriend was playing a game in her laptop. Something in her game made her a bit upset that she hit her laptop. She says that as soon as she hit the laptop, the laptop froze, so she shut it down. When she turned it back on, Windows displayed 2 messages, (bare with me, I'm Mexican and I'm about to translate spanish messages into english) Startup repair (recommended) and Start Windows Normally. Whichever I chose, Windows went into a "Loading Windows Files" with a big gray bar below, it fills to about 1/4, stops and then shows:

"Big long message detailing how I might have a flash memory inserted and or faulty HDD" along with

"Error 0xc00000e9: Unexpected I/O error" and then it loops, showing the first 2 messages and into this error message.

I have been searching everywhere, and even though I haven't tried many of the solutions for this problem I can at least say what I have done so far.

First, I can open F8, Advance Boot Settings. No matter what I do, if I Startup Repair, Safe Boot, Avoid restarting, etc, it ends up at the I/O Error, meaning F8 is useless so far.

F2, F12, do not help. There is no USB, SD and such connected to the laptop.

I have opened the laptop, removed the HDD, re-inserted it and nothing. I connected the HDD to my laptop, ran "chkdsk /f /x /(other command which I already forgot)" in cmd as an administrator and scanned the HDD with Windows Defender in Windows 8 r... Read more

A:Windows 7: Error 0xc00000e9: Unexpected I/O error

First of all Reg mate she hit the laptop and you don't need to be rocket scientist to know they are easy to break. The bang could have damaged all manner of thing from small ribbon cable joints to the drive itself - what was she thinking??

The chdsk you mentioned did you try the chkdsk C: /r option?

Try reseating the RAM and anything that is removable - easily.

If you have data backed up then you may be up for a system clean install and for that you can use this as long as you have the activation code on the sticker and pick the right version of Windows.
Clean Reinstall - Factory OEM Windows 7 < read tis carefully and see my pic for getting the version.
Plus doing this you will get rid of all the bloatware that Lenovo put on the machine.

But check out the other stuff first.

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I need help!!! I recieved the following error message when I power on my windows 7 PC.
I/o error.
Win Boot Mgr Error 0xc00000e9: Unexpected I/O error

Here is a picture

Anyways, I narrowed down the problem to a secondary harddrive on the computer. I was wondering if this means that harddrive is broken or something else is up. I just want to know if it is recoverable.

A:Win Boot Mgr Error 0xc00000e9: Unexpected I/O error


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Hey there,

My father's computer refuses to start. It's running Win7 Pro x64. When I attempt to start it up, it starts up the Windows Error Recovery program, suggesting that I launch Startup Repair, and allowing me to start Windows normally. In both scenarios, I get the same error. When I start normally, I get the Starting Windows text, then I get a solid white bar with Windows is loading files... above it. It fills up halfway, then I get Windows Boot Manager error 0xc00000e9: An unexpected I/o Error has occurred.

This computer is a stock Dell Inspiron 530s, with no new hardware devices added or removed in recent memory (other than starting from a USB stick once or twice, but not since I installed Win7 Pro x64 on here).

How should I proceed? Should I plug in a USB stick I have Xubuntu 9.04 on and backup all his files before I do anything?



A:Win Boot Mgr Error 0xc00000e9: Unexpected I/O error

Try this:

Startup Repair

System Repair Disc - Create
System Recovery Options
Repair Install

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When booting my desktop computer I get a windows boot manager black screen with” File:\boot\BCD Status: 0xc00000e9 unexpected I/O error has occurred” message. If I boot to CD/DVD using my windows recovery disk and select keyboard US, I get two options: Restore using system image or use recovery tools. When I select system image and next, no image is found. When I select recovery tools, I am asked to choose an operating system. Now my problem is no operating system is listed. What can I do now to recover my system? My hardware has checked out ok and I suspect something in windows 7 has messed up. Any suggestions? In troubleshooting, I replaced the suspect hard drive, installed windows 7 and the computer works great. So how do I recover my original hard drive?
Update: Booting to installation disk and running startup repair results in Root cause found: The partition table does not have a valid system partition.

A:boot\BCD Status: 0xc00000e9 unexpected I/O error

Solution: I bought a new 500 gb drive and installed windows 7/64. The computer booted and operated normally. This verified the hardware end. I then installed the suspect drive and the windows installation disk in the dvd drive and booted to the dvd drive. This brought up a boot menu and booted to dvd and this brought up a repair menu notifying me that there was a problem with the boot partition. It asked me if I wanted it to repair the problem. I selected yes and then rebooted the computer to the suspect drive and all is well. From now on, I will always clone the drive so as to have an instant duplicate backup.

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So I'm trying to upgrade my Dell Vostro 3550 hard drive(300gb) to a 500gb hard drive. I placed the new one in correctly, but I keep getting Unexpected I/O error 0xc00000e9 when I try to run the recovery disc. I'm really new to this, so I might have messed up somewhere.

A:Problem Upgrading HDD Unexpected I/O error 0xc00000e9

Sounds like a registry poblem try the following
Option 1:
Restart your computer using an anti-virus recovery boot disk, and perform a complete and thorough scan (including the MBR if you can) of your computer for viruses.
If a virus is discovered then this may very well be the cause of your problem. Unfortunately however, removing the virus may not actually fix the startup problem, because it has already corrupted the registry files.
Option 2:
Insert the Windows Vista installation disk, and restart the computer. This should automatically start the installation program, but you may need to press Enter during startup to confirm you want to boot from the installation disk.
Select your Language etc, and click on Next.
Near the bottom of the screen click on Repair your computer.
Select the operating system (if it isn't already selected), and click on Next.
Select Startup Repair and follow any instruction on the screen. Eventually you will need to restart the computer (don't forget to remove the installation disk first).
If the Startup Repair doesn't solve the problem, repeat all the step above and select System Restore, and follow the on-screen instructions. (This option will only be of use if a System Restore point was previously created while the computer was still functioning correctly).
If the System Restore option indicates that the disk has errors, click on the Check the disk for errors option. Note that this may possibly indicate that your hard disk may be getting bad and n... Read more

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Hi all,

I have a laptop running windows 7 professional 64 that gets an error message every time it tries to boot up. I am unable to run it in safe mode without this error happening. I know it is the hard drive that is the issue because it does the same thing in another computer. I ran diagnostics on the HD and got these results:

Quick Storage Device Test
Smart short self-test: Failed
Drive self test: Failed
Targeted read test: Failed
Result code: LHD01V016-WHD9PH

I have a windows 7 Recovery cd and I can't seem to get chkdsk /r to successfully run (It just sits there on 4 of 5). I need to get some data off of this hard drive and since it is encrpyted with bitlocker, when I plug this into another computer as usb, it doesn't even see it is there. I have the bitlocker encryption key and I was wondering if there is any way to extract data from this HD.

A:unexpected I/O error 0xc00000e9 Bitlockered HardDrive


If you boot into safe mode, can you copy the data to an external USB drive?


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I have a Toshiba Satellite C660 and it is failing to start up. A few days ago i was on my laptop and i turned it off, the next day when i turned it on it came up with an option to chose " launch start up repair" or "start windows normally" but when i chose either the same error message appears after 2-3 minuets of waiting.

The error message says:

"Windows has encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the devise is in use, or faulty hardware such as a hard drive or CD- ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this message, contact the hardware manufacturer.

Status: oxc00000e9

Info: An unexpected I/O error has occurred."

I have looked everywhere for a solution and cannot find one, please will somebody help me fix this problem?

A:Unexpected i/o error, error 0xc00000e9. How can i fix it?

I/O errors like this are most often due to the hard drive.
Try these free, bootable hardware diagnostics: Initial Hardware Diagnostics

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i got this error on a win 8.1 pro after a total transfered amount of ~41 MB :
Error 0x8007003B: An unexpected network error occurred.

- connection via sslvpn using a ntfs share on a dfs in a Domain network as letter-mapped share via gpo.

If i use map networkfolder without a letter, it will work fine also with large files with more than 80 MBThe symantec endpoint protection was turned of! Same error...

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I have been receiving this error message for the last two weeks while trying to transfer files from a network drive into my laptop. I have a 3TB WD My Book Live connected to my home network through a netgear DGN2000 router. I also use it to stream videos
to a smart tv.
I didn't have any problem ever since I connected it the first time. However, it has started showing up this error message now. I can't copy or move files either way. I tried a number of options, such as reset my router, shut down and reconnected the network
drive but none seem to have worked now. Now, I can't stream videos. Also, I am not able to upgrade the firmware of the network drive.
Any help please.

A:Error 0x8007003B: An unexpected network error occurred.

Do you have some anti-virus software installed and set to scan network drive, temporarily disable it, check if that is the cause.
I also suggest you update the firmware of your router.
Please alos share more information in event viewer with us as mentioned by ZigZag31343x

Meanwhile you can contact the support of My Book Live
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
does not control these sites and has not tested any software or information found on these sites.


TechNet Community Support

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I recently switched out an older Netgear router for the Netgear WNDR3300. I have a 1TB WD MyBookWorld connected via ethernet to the router. Ever since the router switch I have been having two specifice issues:While uploading videos to Facebook, the video will upload anywhere from several MB up to over 100 MB, then stall, saying it's still uploading but trust me, it isn't.
I can copy files/folders from the networked hard drive to my computer flawlessly, but when I try to copy files/folders from my computer to the networked hard drive, it copies anywhere from a few seconds to maybe a couple minutes then stalls out, giving the error message:
"Network Error. There was a problem accessing [\\SERVER\FOLDER]... Make sure you are connected to the network and try again." with Retry, Skip and Cancel. When cancel is pressed it gives: "An unexpected error is keeping you from copying the file. If you continue to receive this error, you can use the error code to search for help with this problem. Error 0x8007003B: An unexpected network error occurred.

Other useful information: on the new router, the WNDR3300, if I use WEP security, I can copy files/folders to the hard drive, no problem. However if I try to use WPA/WPA2, the abovementioned problems occur. I would use WEP and just forget the hassle, but WPA2 is much faster and more secure, so I really want to get this fixed.

I also believe the two problems are somehow related, considering they both involve... Read more

A:Error 0x8007003B: An unexpected network error occurred

Hmmmm, Tough Problem.

One of the things it could be is a loose connection, and it keeps on dropping out. Try checking all of your Patch (Ethernet) Cables and reconnecting them all.

As you can copy the files on WEP, it seems like windows is preventing a so called 'Hacker' (You) from copying a 'Virus' (Files) onto the HD. Try to edit the security settings yourself, edit the sharing options in the HD's properties and that might fix it...

Sorry about the long wait.

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OK so my computer has to cd drive so don't comment saying use a cd to fix the problem i dropped my computer now it has stopped working every-time i try one of those F8 options the computer loads it for 5-10 seconds then restarts
itself a blue screen appears before it dose there is some sort of system failure when i go on to stop the automatic shut down option i can read the blue screen it says
A problem has been detected and windows has been shut down to prevent damage to your computer.
if this is the first time you've seen this stop error screen.
restart your computer.if this screen appears again, follow 
these steps :
check to make sure any new hardware or software is properly installed.(i cannot check this because i do not know how)
if this is a new installation, ask your hardware of sortware manufacturer
for any windows updates you might need.
if ay problems continue. disable or remove any newly installed hardware
or software.disable BIOS memory options such as caching or shadowing.
if you need to use safe mode to remove or disable components, restart
your computer, press F8 to select advance startup options, and then
select safe mode.
technical information:
*** STOP: 0x000000ED (0x8570FD28, 0xC000009C, 0x000000000, 0x000000000)

A:windows boot manager status: 0xc00000e9 info:an unexpected I/O error has occured.

It sounds like the drop has damaged the hard drive, it is quite possible that the drive will need to be replaced, at the very least it should be scanned for surface defects.
Turn the computer on and press F8 repeatedly until the Advanced Boot Options screen appears.
If you are lucky the first option will be Repair Your Computer, slect it and press enter.
If the hard drive is not too badly dammaged it will boot into the recovery environment.
If you can't get this far you will need to find an external DVD drive to boot from to try repairs.
If you do managed to get to the System Recovery Options screen, click Command Prompt
At the command prompt type CHKDSK C: /R and press enter
Type  Y and enter if prompted to force a dismount.
The full disk check will take quite a while, once it is done restart and see if the system boots.
If it still will not boot, repeat the above steps to get the the System Recovery Options screen again.
This time click Startup Repair and follow the on screen prompts.
If a full surface scan and startup repair does not get it booting its probably time to look at recovering any data you need to save from the drive starting with a fresh install of windows on a new hard drive. That may be beyond what you want to do yourself.

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I am the owner of an HP Chromebook and I have recently had to go into recovery mode and several times I have used a 16GB USB stick as my recovery media and everytime after verifying my media it says, "An unexpected error has occurred. Please refer to google.com/chromeos/recovery for trouble shooting issues." Please help.

A:An Unexpected Error Has Occurred

Hello, and Welcome to the HP Support Community! My HP ChromeBook 11 has an option called "PowerWash".  It wipes the tablet clean, then reloads the OS. All your data saved in the cloud returns. Have you tried this? WyreNut

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Everytime I try and start up my Toshiba Satellite laptop I get the following message after a few minutes of a blank screen.

Windows has encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external usb drive whilst the device was still in use. etc etc (there were no devices plugged into my laptop)

File: \Boo\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.

I cannot get any further than this as when I press to continue after a few minutes of a black screen I get the same message. I've tried pressing F8 but it just doesn't work.

Can anyone help!!!

A:Unexpected I/O error has occurred

Hi EJH and welcome to SF
For future reference:
Based on what you wrote, it's either a bad plug somewhere or a damaged device driver or worst case scenario: some faulty hardware.
Since it's a Laptop, please check if all those removable devices (like HDD, CD, DVD etc.) Take everything out (incl. RAM), clean it and carefully reconnect the pieces.
It appears you can't boot into safe mode. So let's see how far you get with this. If you get to a point where you can work safely again, I would recommend to update the Chipset drivers (in case the unresponsive device is part of your North bridge)


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I’m trying to install windows 7 onto my HP 6710b laptop. But keep getting same error come up. (this also happens with 2 older hp laptops I have!) From start of boot with disc I get the following...

Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.
If you continue to receive this error message, contact the hardware manufacturer.
Status: 0xc00000e9
Info: An unexpected I/O error has occurred.

Any ideas please.

A:An unexpected I/O error has occurred

Probably a bad burn to disk. Create a usb boot key to install from instead.

USB Windows 7 Installation Key Drive - Create

If fail, redownload .iso or use real "pressed" DVD.

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Hey guys. I am afraid that I have screwed up my acer laptop, which had fallen to the ground(I was actually sleepwalking and I somehow knocked it down really hard).
Starting up the computer, I got:
Unexpected I/O errorhas occured.
Windows had encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable stoarge device such as an external USB drive harddrive....bla bla bla

I am very much unacquainted with computers when it comes to solving problems like this. I'm afraid I screwed up my harddrive...
What is the cause of this?
And can you please explain to me how I can rectify this problem in different ways(as I know it may not necessarily be the harddrive I wrecked)?

I also have windows 7 Home

A:Unexpected I/O error has occurred

Hello yellowkataki. Welcome to the Forum.

That error is most often associated with a failed hard drive. But since you knocked the PC to the floor the possibility that the hard drive is simply disconnected is pretty good.

If you are handy, and have a set of small screwdrivers and such, then you could open the laptop up and check it for any loose or disconnected parts.

It is best to download the PDF copy of your laptop's Service Manual and read it before attempting this. There will be pictograms and they will give you the order that things must go in and out.

If you are not mechanically inclined then my best advice would be to take it to a repair shop, or if that is a funny idea in central Australia then you could ship it to an authorized repair center.

Most disappointingly, that error could also be caused by a cracked or broken motherboard, or an actual hard drive failure. Shock is a common cause of hard drive failure. So you've got to hope that something just got jarred loose.

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My computer is compaq CQ43-416TX Ci3-2330M

and it is displaying the error as follows:

status: 0x00000e9
Info: An unexpected error I/O has occurred

so...I am unable to start up my windows or computer...and can't even repair it or restore...

so what should I do?

A:unexpected I/O error has occurred!

You might find some help here: Google

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Dell Latitude D520 running Windows XP Pro and all updates and service packs and 1 Gig of RAM. The wired network on this system works fine for internet and LAN shares. The wireless works fine for internet only. The D520 can access all shares on all other computers on the network; but no other computer can access the D520 when it is wireless. If I Search for the D520 from any other computer, it is always found but inaccessible.

I get the following error:
\\D520 is not accessible
An unexpected network error has occurred.Click to expand...

Running Windows XP Pro on all systems except one which is Windows 2000 Pro.

Permissions on the D520 are set to full control for Everyone and Administrators. I am logged in on all systems with the same name and password. I even installed NetBEUI in desperation; but, there was no change. No third-party firewalls are installed and all Windows firewalls on all systems is turned off. ESET NOD32 Antivirus is installed on all systems; but, it is temporarily disabled.

To be clear, the wired network is okay; it is the wireless that is giving the problem.

I have been through the network checklist as follows:
- PCs which are not XP must have TCP/IP installed.
- Each PC must have a unique computer name.
- Each PC must have a network share defined.
- ALL NICS must be on the same subnet (e.g. IP 192.168.0.* subnet mask
- XP PCs must have Netbios over TCP/IP enabled (only essential for XP to talk to W9X PCs).
- MS Client and file &... Read more

A:Unexpected network error occurred

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I have a dell Inspiron 1505 and I installed a new hard rive because I was getting the blue screen. Now I was installing windows vista again but then this message came up.

0xc0000017 an unexpected error occurred

Any idea what else could this be?

A:0xc0000017 an unexpected error occurred

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The past couple of days I've had an error in avgcsrvx.exe of my free version of AVG Antivirus 2014. I haven't noticed any particular performance issues, although this is a fairly old machine (2007) and it doesn't have enough memory, and so I often get the alert thing that comes up from AVG telling me about that deficiency.
I'm pretty much completely ignoarnt of tech issues and I realize I'm probably not providing enough information. I'd greatly appreciate any help. It may be that this is inconsequential.

A:Unexpected error occurred in avgcsrvx.exe

Since these errors are so common and there have been numerous complaints, AVG created this topic: How To Troubleshoot Unspecified Error Reported By AVG

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Applies to 

Windows Windows 7 Security, privacy, & accounts Security and privacy

Windows 7 Ultimate- error regarding allowing Log in as Service "An unexpected error has occurred, Failed to save Local Policy Database"


TageAndersson asked on <button aria-label="Date" class="msaActionText msgHistoryBtn info-panel-toggle-link"
data-panelcontainer=".userInfo" data-paneltarget="#message-history-holder-4326ef11-7243-4aff-947a-6bf7ef764212" style="color:#006cd8;font-style:inherit;font-variant:inherit;font-weight:inherit;font-size:inherit;line-height:inherit;font-family:inherit;margin:0px;cursor:pointer;padding:0px;border:none;display:inline;"
title="See post history">April 7, 2016</button>

During a long period, I'm  doing a huge jobs to take back ownership for files, as attributes (write protected) atrib. My database for network policy setting, secedit.sdb have problem, corrupted(?). So to check my database, I went to CMD as
administrator. From CMD I run:
esentutl /g %windir%\security\database\secedit.sdb

C:\Windows\system32>esentutl /g %windir%\security\database\secedit.sdb
Extensible Storage Engine Utilities for Microsoft(R) Windows(R)
Version 6.1
Copyright (C) Microsoft Corporation. All Rights Reserved.
Error: Access to source database 'C:\Windows\security\database\... Read more

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I've got a week-old HP Pavilion dv4-1114nr laptop. This is a huge upgrade from my old clunker. I'm running Vista for the first time, and never ran pre-loaded stuff on a computer before, as someone always built them for me. So I have no idea what's needed and what's not. Here's my HJT log, so please let me know what to take off and what to keep, so that I can learn more about this new system from real people. Thank you in advance! I'll check back. Oh, before I do, I want to add that any sort of streaming video thus far - whether it be on youtube or cnn, is start-y and stop-y. Even with my old clunker that barely had any RAM, it was never choppy like this. Do I need video drivers? Thanks again!

Logfile of HijackThis v1.99.1
Scan saved at 8:24:37 AM, on 12/6/2008
Platform: Unknown Windows (WinNT 6.00.1905 SP1)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)

Running processes:
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Inter... Read more

A:New An unexpected error has occurred at procedure: modMain_CheckOther1Item()Laptop

and may I add that whatever says "An unexpected error...", etc., I have NO idea how that got there.

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Hi there, Iím having a problem when I try to install the Virgin Media Hub to add internet security to my pc. I have taken some screen shots from my pc to show you what Iím dealing with. (See below)
An unexpected error has occurred that this application cannot recover from. It will now close.

[FONT=Times New Roman][SIZE=3]Exception Code: 3221225477[/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Exception Address: 77C46FA3[/SIZE][/FONT]

I have done a lot of research on search engines about this error and a lot of people are saying it is something to do with the start up registries and that one of my previous programs hasnít been uninstalled successfully Ė even though I have deleted all files I could find about my previous internet security programs.

So, if they are correct about the start up registries being wrong I tested it and unticked everything from the start up registry. (Displayed in the image below)

I rebooted my pc and still had no luck when trying to install the virgin media program and I am still stuck with the same error.

I called up virgin media but they said the problem is on my side.

Any help would be great!

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I'm encountering an issue with a relatively new Windows 8 Pro x64 install (Been running about a week).
When attempting to right click on the Network Connection and select "Properties", I receive the following error:
"An unexpected error occurred"
The error also occurs when trying to disable the adapter. The network connection DOES work though. I have received an IP from my DHCP router and have network/internet access.
I have tried the Windows XP/7 "fix":
1. Click Start, and then click Run.
2. In the Open box, type regsvr32 %systemroot%\system32\netshell.dll, and then click OK.
3. In the RegSvr32 dialog box, click OK.
Test to see if you can open the properties of the network connection in the Network Connections folder.

1. Click Start, and then click Run.
2. In the Open box, type regsvr32 %systemroot%\system32\ole32.dll, and then click OK.
3. In the RegSvr32 dialog box, click OK.
4. Restart the computer.
Both did NOT work. I have also attempted uninstalling and reinstalling the Network Driver. I have also tried "SFC /scannow".
Neither of these worked either.
Windows 8 Pro x64 with all current windows updates
Xeon W3520 CPU
8GB generic kingstom RAM
EVGA X50 SLI LE Motherboard (PN: 141-BL-E757)
Crucial M4 128GB SSD Primary OS Drive
Hitachi 500GB Secondary Storage Drive
Note: C:\Users is remapped/linked to D: drive.

A:Windows 8 - Right Click Network Connection Properties - An unexpected error occurred

Note: C:\Users is remapped/linked to D: drive.

undo this and try again."A programmer is just a tool which converts caffeine into code"

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Got my grand-niece a Dell ChromeBook for Christmas a year ago - no problems at all.
Her grandmother bought a Dell ChromeBook a few months ago and today she got the "Chrome OS is missing or damaged ..." screen.  
I followed the instructions and created a recovery drive (using my MacBook) and after a few seconds I see "An unexpected error has occurred..."
Looks like she has warranty coverage on it, does it look like a hardware problem?  Anything else I can try?  
Going to make another recovery drive using a different brand of USB and creating it on my wife's Windows 10 laptop - just in case...

A:Chrome OS is missing or damaged - recovery USB stick resulted in: An unexpected error has occurred

I have found out that my Dell Chromebook will do this if I let the battery completely drain. The resolution is to plug it into the a/c adapter and then subsequent ally continue to reboot it about 30 times until it will boot up. Then once it boots up let it charge and it will not do it again unless I let the battery complete drain. The laptop does go into sleep mode when it is low on power if left on, but I have found this to happen when I completely drain the battery. It must be a glitch in the OS for every time I have done this I have been successful in restoring the laptop.

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I have a Toshiba Satellite laptop. I recently tried to start it and everything froze within a minute after boot. I shut it off, waited and restarted it. When I restarted it prompted me to "Repair My Computer" so I did. When I did, in the middle of the loading files part, a black screen came up saying something about USB connection not being connected right. Error 0xc00000e9. I have seen many posts about this all over google but I don't know what i should do to fix it.

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I have had this Barbie Super Sports CD for a couple of years and have an error with this game "an unexpected error has occurred" while running OS XP, I have tried this game on the OS Vista and it works yaaaaa, the problem is it's my laptop and not the kids computer, which by the way has never seen the light of Internet ever.
Anybody has any idea on what to fix to make this run on XP, registry, display settings, a patch from Barbie, their web site is not very user friendly by the way, did some basic checks and found nothing obvious.
Looking for some help with this issue.

Thank you for any help that can be provided.


A:barbie super sports "an unexpected error has occurred"

Weird hearing something work in Vista but not XP. Does the laptop meet the requirements to run it?

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I'm trying to access the network settings on my Windows 7. When I click on "Properties" I get a message saying "An unexpected error occured."

Tried this solution on Microsoft KB, didn't work - I get an error when I enter ole32.dll in the "Run" box.

This is the error:

"C:\Windows\System32\ole32.dll module was installed, but DllRegisterServer failed with the error code 0x80070005."

Thank you.

A:"An unexpected error occurred" Trying to access network settings (Win 7)

Perhaps time for an SFC Repair?

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Im getting this when I try to open any of my Network Items in Network Connections; "an unexpected error occurred". I have found the supposed solution on the Microsoft Knowledgebase but the answer did not fix the problem for me.

Any Ideas... (other than reboot)

oh, i also have used system restore to no avail.

A:Network Properties "an unexpected error occurred"

Network Neighborhood issues .. is the computer stand alone or networked? .. was it once networked and not anymore? .. if it is networked with another machine are the workgroup names the same?

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Hi all, I'm a bit of a noob and this is my first post here. Here's my problem:

I have an Acer Travelmate 6293 and have been dual-booting XP and 7 (on separate partitions) for about a year. Suddenly today, when I tried to boot up my laptop into XP, I got a BSOD with the error message 'UNBOOTABLE_PARTITION' or something along those lines. So then I restarted my laptop, and managed to get into the 7 Built-In Recovery Partition. So I went into that and selected Startup Repair. When it said it was completed, I proceeded to restart my laptop and I was greeted by a message: 'A disk read error has occurred. Press CTRL + ALT + DEL to restart.' Again, I did this and when it restarts it shows the same message. I then rebooted and inserted my Windows 7 Disk and went into Repair Your Computer. However, when it searches for a Windows installation, it finds no Operating System and I am prompted to Load Drivers, so obviously I can't Restore your computer using a system image that you created earlier. So I restarted my computer, and booted up again from the Windows 7 Disk. On the language screen, I opened up a Command Prompt using a shortcut which I found on the internet (ALT + F10 IIRC). I then typed in diskpart, and then list volume. This is what comes up...

Volume 0 F UDF DVD-ROM 2386MB Healthy (Windows 7 Disk)
Volume 1 C RAW Partition 90 GB Healthy (This is my XP Installation)
Volume 2 D NTFS Partition 48 GB Healthy (This is my Windows 7 Installation)
Volume 3 E RAW Partition 10 GB Heal... Read more

A:Dual Booting Problem (XP & 7) [Startup Repair Failed]{A disk read error has occurred

Have you performed any ChkDSK yet? If not do so. Use your Windows 7 Disk Go into command prompt type in


When completed.



If that don't work go back to your Win7 disk at the command prompt type
bootrec.exe /Fixboot
bootrec.exe /Fixmbr

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I am trying to configure a wireless network on my desktop pc. I am using a IOGEAR Wireless-N USB 2.0 Adapter. The drivers are the latest ones. No wireless networks are showing up. Whenever I try to manually connect to a wireless network, I receive the message "an unexpected error has occurred". I am unable to troubleshoot it or continue. At first i thought it may be the adapter, but it works fine on other computers. I also tried a different adapter with the latest drivers installed; same problem. I tried a direct connection, and I am able to connect perfectly. It's solely a problem with the wireless and thus it leads me to believe that windows 7 is the problem. I'm running 32 bit windows 7. (the drivers are 32 bit for the adapter). Tried a fresh install as well. Same issue. I have a fully updated version of windows. I've been trying to solve the problem for several weeks, I need wifi for this computer. Any help would be appreciated. Thank you!

This is NOT a router problem. I have 4 other pc's, all which are able to connect flawlessly. My issue is with windows refusing to even let me create some form of connection.

A:Wi-fi - "An unexpected error has occurred"

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Hi there
I have a Vista box, I have to logon to the novell network, and then I am prompted to logon to the box, but I get the error: An Unknown logon error has occurred

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I purchased the factory cd for my laptop to re-install my os (Windows 7 64 bit) but when I try to boot from it I get an error \boot\bcd, 0xc00000e9, An unexpected i/o error has occurred. It happens when I try to boot from my internal cd-rom drive and also from an external usb drive. I can view the contents of the cd from either drive. Any help would be appreciated.

A:Error 0xc00000e9 (|boot\bcd) i/o error when attempting to reinstall

Try wiping the HD first with Diskpart Clean Command using the Win7 disk or Repair CD System Recovery Options.

If Recovery disks still fail to complete then using the installer provided to do the vastly superior Clean Reinstall - Factory OEM Windows 7.

If this has the same problem then test the Hard Drive with the maker's bootable HD Diagnostic CD scan.

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I am 2nd or later owner of my HP Compaq 8000 Elite computer.  I bought it used it from my computer repairman's store a couple of years ago with Windows 8 Professional installed.  It was upgraded by Microsoft for free to Windows 10 Professional. Everything was working fine until a couple of days ago.  My computer became unresponsive when I was editing a PDF file in Adobe Acrobat.  Thereafter the computer was operating very sluggish.  I got a message saying that my McAfee Security Suite (free from my ISP) was outdated and not working and that Windows Defender was being turned on.   This made no sense to me because it was not outdated and should be working fine.  Anyway, I unstalled McAfee and reinstall it and unstalled it a couple of more times.  It is uninstalled now.  When it is uninstalled my computer is no longer sluggish.  Anyway, in the process of trying to disgnose and fix the problem I tried to restore my computer to an earlier time and I tried to run a Start Up Repair program in the normal mode and the safe mode and neither were able to run.  I got a blue screen message that says: "Recovery There was a problem with a device connected to your PC An unexpected I/O error has occurred. Error code : 0xc00000e9 This problem can happen when a removeable storage device is removed while it's in use or is failing. Properly connecting any removeable storage and restarting your PC may fi... Read more

A:Microsoft Error # 0xc00000e9 - Input/Output Error

> I don't  have a removeable storage device, except for a flash drive.  It is possible that I may have removed the flash drive from the computer at some point in time in the past without the message saying it was safe to remove, but I am not sure that this caused the problem because I have not used a flash drive in the computer for a few weeks. Insert your flash drive into another computer running Windows.As the device is detected, if there is any "corruption" within the file-system on the media, Windows will ask permission to diagnose and repair the file-system. When your computer is "sluggish", press hold down CTRL and ALT, press DELETE, and release all 3 keys.Select "Start Task Manager".Click to the "Performance" tab.You should see something like: On my computer, the CPU is only "3%" busy, and "1.95 GB" out of the 8070 MB (8.0 GB) is being used.Thus, my computer is extremely "idle". What numbers do you see? Click to the "Processes" tab.Click on the column-heading labelled "CPU".Click it repeatedly, until you see a tiny "downward-pointing-triangle" immediately above the letters "CPU".Which processes are at the top of the list? What percentage of the CPU are they using? It's possible that your disk-drive is failing, causing Windows to try and try and try and try to read (or write) files.Of course, these "retry" operations really slow-down the input/output, i.e., "sluggish" performance.    

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Hello everyone!
Since 3 days i have a problem with my PC.
So 3 days ago my pc has been frozen, so i restarted it by pushing the power button for aome seconds.
After that my pc starts and the ASROCK windows appears, and shortly after that the message "a disk error occurred". The hard disk is shown in bios, but still it doenst boot up to windows.

Pc Hardware:
2x 8GB RAM

The solutions i tried.
-resetting bios to default
-changing the bios priority
-booting from usb
-changing the RAM slots
-checked all cables

To the booting from usb:
I installed windows 10 per iso on a 1tb usb hard drive. So i booted the computer per usb, at first it boots up until the windows logo and the wheel shows up. After the appereance the screen went black and then to
blue (without any letters).
-booted from usb
-windows logo appears
-shortly after a black screen appears for 5 min
-after that a blue screen appears and stays at the blue screen
I ordered a SSD Hard Drive. I hope it works out on the new SSD. Since i cant even boot Windows 10 from the USB Hard Drive. 

Thanks everyone in advance!

And i apologize for my bad english skills

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Upon booting from the Vista Beta 2 5536 dvd, I continuously recieve the message "Unexpected I/O error" and lists a memory address that's always the same. The description of the error on top explains that it could pretty much be anything: "...may result from a USB External hard drive, or faulty Hard Drive or Cd-ROM." What is going on?

A:Unexpected Error in Vista installation

It could be a bad burn. Microsoft recommends buring at the slowest speed your drive supports. Vista uses a new UDF format which may cause problems with some DVD burning programs and some drives. Burning at a slower speed seems to work.

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Hi All,

I have read most of the messages related to this. Unfortunately ASUS doesn't ship with a Vista disk and the Recovery DVD doesn't boot.

Details shown are

File:†† \Boot\BCD
Status: 0xc000000f
Info:† "an error occurred while attempting to read the boot configuration data"

Operating medium - Windows Vista

Any suggestions, Pls? I may have to return to Techs who MAY have a Vista disk.


A:an error occurred while attempting to read the boot configuration data (Vista)

Hi Wawny,

Thank you for the post.

The error message usually indicates that the boot sector is damaged or missing.

We can try to use the following methods to troubleshoot the issue. However, performing the following steps requires a Windows Vista installation disk. If you do not have a disk, please contact your computer manufacturer or Microsoft Customer Service or to obtain one.

Microsoft Customer Service: (800) 426-9400, available Monday through Friday, from 6:30 A.M. to 5:30 P.M. Pacific Time.

Note: Microsoft Customer Service mainly handles issues regarding replacement manuals, disks, drivers and service packs, product IDs, lost CD keys, product orders, policies related to copying software on additional computers, licensing, and product registration.

Method 1: Startup Repair from the Windows Recovery Environment (WinRE)
1. Insert the Windows Vista installation disc into the disc drive, and then start the computer.†
2. Press a key when the message indicating "Press any key to boot from CD or DVD ?". appears.
3. Select a language, a time and currency, and a keyboard or input method, and then click Next.†
4. Click Repair your computer.†
5. In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next.†
6. At the System Recovery Options Dialog Box, click on Repair your computer.
7. Click the operating system that you want to repai... Read more

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I have exactly the same issue as the person on this page, however I have already tried the three solutions and neither work, further explanation below.


I was watching a DVD on my PC last night when it began to stutter and finally the system completely froze. I would like it 5 min and then the PC would work again for roughly 5 sec before crashing again, I let this go on for about 20mins but the PC never fixed itself so I rebooted. On rebooting I got the above message.

1. My first attempt to fix it was using safemode, this however didn't work and it prompted me to use the repair progam on the Vista installation disk .

2. I booted from the vista disk and tried a start-up repair. This ran, said something was fixed and asked me to reboot. I did this but to no avail therefore I went back to the repair centre.

3. I did not have system restore turned on so this option was not useful to me.

4. I then read something suggesting I use Bootrec. However I tried running bootrec /RebuildBcd but it could not find my OS, instead I used the following commands;

* bcdedit /export C:\BCD_Backup
* c:
* cd boot
* attrib bcd -s -h -r
* ren c:\boot\bcd bcd.old
* bootrec /RebuildBcd

This however didn't work either.

5. I left the PC overnight and now things seem to be worse. When I try and use repair centre it does not actually detect a HDD with Vista installed, it does however still let me p... Read more

A:Answer an error occurred while attempting to read the boot configuration data (Vista)

If you can take the HD out and put it into another PC as Slave and see if your data is still readable.

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This is the error message but control alt delete doesn't restart it.
I hit F11 and it starts in Windows Vista(recovered). It will open up and I can do anything from there, but very very slow. I do not know how to get it to boot up properly.

I have run all hardware checks, everything passes,
Virus program is secure.
I can get into the Performance information and Tools and it shows critical status for Log Name: Microsoft-Windows-Diagnostics-Performance - Boot performance Monitoring. It also shows Error for Shutdown Performance.
If you could walk me thru the fix it would be greatly appreciated.

A:windows vista "a disk read error has occurred...press control alt delete to restart..

1)Disk read error could mean HDD beginning to fail (need to check the SMART data).

2) You're info on the errors isn't enough to go on - need more details on critical status & errors.

3) Can you do a system restore or have a BU image of the HDD that you can restore, from before the prob began?

I've seen that "type" error - maybe not verbatim, but for either when HDD is failing, or even a loose / bad HDD cable. Could check those are snug. Can unseat the cables & reseat them. If don't know what you're doing w/ the cables, either leave alone, or read up on how to BE CAREFUL working w/ the cables.

I've seen cables go bad for NO reason - no one touched them; just one day were "flaky."

You could break sockets on the mobo if get rough. Cables themselves are cheap.

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Hey guys. I am afraid that I have screwed up my acer laptop, which had fallen to the ground(I was actually sleepwalking and I somehow knocked it down really hard).
Starting up the computer, I got:
Unexpected I/O errorhas occured.
Windows had encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable stoarge device such as an external USB drive harddrive....bla bla bla

I am very much unacquainted with computers when it comes to solving problems like this. I'm afraid I screwed up my harddrive...
What is the cause of this?
And can you please explain to me how I can rectify this problem in different ways(as I know it may not necessarily be the harddrive I wrecked)?

I also have windows 7 Home

A:0xc00000e9 Unexpected I/O errorhas occured


Be careful with that sleepwalking, they may decide to put an end to it!


It does sound as if there's a hard drive issue; it may be that it has a bad connection, or perhaps the drive is dying.

If you look at the service manual for your laptop, you can see how to gain access to the hard drive compartment. Make sure it's in there securely.

You might also run SeaTools for DOS.

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Hello, TSF.

Now, as you may have taken in from the stated title I seem to have had a run in with a computer problem. Now as i was happily playing Team Fortress 2 and speaking to a couple of friends on Skype, my computer froze. Now, being the person I am, my first instinct was to CTRL ALT DELETE and exit TF2. But nothing worked, so i shut down my computer and waited about a minute. Afterwards, i turned my computer back on, only to find i am sadly stuck at the windows logo screen, mockingly showing "Starting Windows." I went searching around the internet for a bit and found i should try and do a "Last Known Good Configuration" loadup. Not to my surprise, it didn't work. After more fix hunting I found i should attempt system repair and system restart. However, when i attempted system repair, it failed, saying it "couldn't find any problems.' I looked in the advanced diagnostics report and it said that there was one root source. Not understanding what that meant, i attempted system restore, only to find 0 restore points. I pretty much gave up and quit so i attempted the ole' restore to factory settings, with the abhorrent Error 0x45d. I went around my house, searching for a restore disk, and didn't find one. I do know that Windows came preinstalled with my computer, though.

My computer is a Gateway SX2370 w/ W7 Home Premium.

Is there anything that i can do to fix this? Any help at all would be greatly appreciated.

Oh, by the way, I am but twel... Read more

A:Error 0x45d and Error 0xc00000e9

Your best option in that case is to run the CHKDSK and SFC in offline mode from a Recovery Environment boot.

Reboot the computer, and tap the F8 key until you get the advanced boot menu up - one option should be 'Repair your computer'. Pick that one.

Log into your normal account.
You'll get a set of options - pick the Command Prompt one.
At the command prompt, type DIR C:\
- if we're lucky this will bring up a listing of your normal C: drive contents, including the Program Files folder(s) and the Windows folder.
If not, try D:\ or E:\ (etc. until you get the right letter)
then type the following command

CHKDSK <drive>: /R

and wait for it to complete - it could take a few hours, depending on the size of the drive.

Once complete, type

sfc /scannow /OFFBOOTDIR=<drive>:\ /OFFWINDIR=<drive>:\Windows

where <drive> is the letter you found above.

Wait for the command to complete. (make a note of the response!).

Once it has, type EXIT and the pick the option to reboot.

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Hello,When I try to access system restore in windows vista (on the pc of my kids) a pop up warns me that the name of the file, dir. or volume isnt correct ( 0x8007007B ), so the system restore doesnt seem to work !Would appreciate very much if anybody can tell me how to correct this problem (and how this happened!)?Many thanks in advance.(PS the code in the topic item is wrong...but I dont know how to change that !)

A:cant access system restore in windows vista: unexpected error (6x8007007B )

Hi There marilou!Is 0X800700B the actual stop error that you are experiencing?What are your system spec's? regards,ranger72

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