Over 1 million tech questions and answers.

Windows Explorer crashes when I open File Explorer

Q: Windows Explorer crashes when I open File Explorer

So whenever I click File Explorer on the taskbar or in the start menu, Windows Explorer crashes and I need to go into task manager and restart it. But if I click a folder on my desktop it doesn't crash?

Read other answers
Preferred Solution: Windows Explorer crashes when I open File Explorer

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hello everyone.

I have been unable to view the properties of certain files. Whenever I select the file, right-click, and select Properties, Windows Explorer crashes and restarts. The same thing happens when I try to select Properties through the Organize menu dropdown.

I found a couple of relevant threads in this forum, but they don't seem to have been resolved:

Right Click Properties Crash

My issue is more similar to the first thread. It is only files, not folders or drives. And it is only certain types of files; the affected file types seem to be video files in general, while all other file types seem OK, although mp3 files seem to be a mixture of both (some works and some fails).

Anyway, I have tried all 4 methods provided by Sir George in the first thread. My graphic drivers are up to date, the sfc/scan came up clean (screenshot 1), the Microsoft Safety Scanner came up clean (screenshot 2), and the problem persisted after booting in safe mode, as well as after a clean boot.

I have even scanned and fixed the registry using AVG PC TuneUp, turned off the Data Execution Prevention (DEP) feature, and scanned the hard drives for errors. There were no errors found from scanning the hard drives, and the problem remained.

Can anyone please provide me with further advice or instructions? Any insight would be very much appreciated.


A:Windows Explorer crashes when trying to open certain file properties

Have you tried uninstalling AVG?
What is the file association of video files (avi mpg mp4 etc.)

Mine is set for
.avi - Windows Media Player.
all .mp* - Windows Media Player

Look in Control Panel, Default Programs.

Read other 9 answers

My computer specs:

Windosw Vista Home Premium
Service Pack 2
Manufacturer: TOSHIBA
Model: Satellite P205 Laptop
Rating: 3.5
Processor: Intel(R) CoreJ(TM)2 Duo CPU T5450 @ 1.66GHz
Memory (RAM): 3.00 GB
System type: 320-bit Operating System

When I open a mp3 or mp4 video file, everything freezes and I get a message that says the following:

Windows Explorer has stopped working
Windows can check for a solution to the problem
> Check online for a solution and close the program
> Close the program

And the following is the problem signature:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: 80000003
Exception Offset: 0004884e
OS Version: 6.0.6002.
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79
Read our privacy statement:
Microsoft Online Crash Analysis

I need some assistance and a possible fix as soon as possible for this issue.

Thank you,


A:Windows Explorer Crashes When I Open A mp3 or mp4 Video File

Exception Code 0x80000003 = hard assert - breakpoint.

Are you using WMP or other?
Does it occur with EVERY mp3 & mp4 file?

Read other 2 answers

I cannot click on Windows File Explorer in my task bar or start menu. No error, just a spinning circle and then my icons disappear and come back immediately.

Windows key + E does nothing. Literally, nothing.

If I use other programs to view file in original location, I can sometimes get it open. I can also get it open if I type c: in the search box. However, if I use these methods and dare to right-click, it immediately crashes.

Google search gives me other people posting this issue, with no real fix.


Read other answers

Hey guys, thanks for viewing my post... This has been going on for about 2 weeks now and I can't figure out the cause...

Every time I open "My Computer" or anything with windows explorer, everything is fine for a few seconds... then starts to slow... then explorer completely locks up and crashes without an error message... screen shows only the wallpaper for a few minutes... then explorer starts back up, icons come back, etc and all is normal again.

This only seems to happen when utilizing Windows Explorer. I've tried to change the settings on the automatic thumbnail view thinking THAT was the problem, but it always crashes before I can go in there. (Plus I haven't changed settings in that area any time recently, and I do a lot of graphics so a thumbnail preview is a must)

I assume this is just a dumb XP problem, but searching for it with terms like "windows explorer crashes" etc comes up with only Internet Explorer results... I have 1.5g of ram and a decent processor in my HP Pavilion a535w... and only since a few weeks ago have I had any problems like this. NEED HELP!

Also, ever since about a month after getting a new graphics card... sometimes it takes 1-5 tries to get my computer to boot if just recently shut off or restarted. The computer appears to come on, but it doesn't make any loading clicks, and the monitor won't turn on.

I don't think they're related, but both are equally annoying.

Here is my HJT log bel... Read more

A:Every time I open windows explorer, explorer must exit, crashes.

Read other 6 answers

I have a problem. Everytime I try to open Internet Explorer the home page dosen't load up. The page freezes then windows explorer crashes. I get random messages from the avast, virus scanner, saying :Blocked malicious site windows32installer.com/pack/ and a bunch of numbers and letters.

I have vista 32 bit.
Please Help!

Read other answers

Desktop, Intel 920 i7, OC to 3.7 GHz, 12 GB RAM, ATi 6800 Video

All of a sudden I can't open my file explorer. The window pops up for a second then it crashes. Otherwise the PC is working fine as far as I can tell... except I can't get system restore to complete with an unspecified error. I have tried 3 different restore points, no joy. I restarted in safe mode and the issue goes away, file explorer works fine. Any ideas?

Read other answers

my win7 x86 sys infected by a virus. it was clean now. but now i can't open the Control panel. when i try to open it, it crashes the explorer.exe. I tried to open *.cpl in system32 folder seperately most of them restarts explorer.exe.. i don't want to reintall my win7. please help me...

A:Infected .cpl file, Crashes Explorer.exe when open Conrtol Panel

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Third party programs if not up to date can be the cause of infiltration an infection.Please run this security check for my review.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.===Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).===Please download ComboFix from any of the links below, and save it to your desktop. For information regarding this download, please visit this web page: http://www.bleepingcomputer.com/combofix/how-to-use-combofixLink 1Link 2IMPORTANT !!! Save ComboFix.exe to your Desktop1. Close any open browsers.2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.3. Do ... Read more

Read other 2 answers

Hi to all, i have a laptop running Windows 7 Professional. The problem is strange and havent had it on any other Windows 7 machine.

If i click the folder icon on the bottom tool bar (windows explorer) then in the left hand pane expand the C drive then right click on any folder it instantly displays a dialog saying Explorer has experienced a problem and needs to close, windows is
looking for a fix for this problem (cant remember exact wording) then Explorer.exe restarts. This happens on the local C drive and Network drives. 
I though it could be a permissions problem so have taken ownership of all files & folders on the C drive which made no difference, i have removed the laptop from our server / domain and it is still the same / no change.
Can anyone shed any light on this problem or offer any ideas on fixing it? the laptop is only a few months old and is i5 / 4GB RAM Dell machine running Windows 7 Pro SP1 office 2003 Pro, checked for virus & adware & all clean.

A:Explorer.exe crashes when righ click on item in left pane on windows explorer nothing in system logs, explorer.exe restarts.

The faulting module (Fault Module Name: SHELL32.dll) shell32.dll is a Windows system file however the file that is actually causing the crash may be a third party file which from the symptoms
may be a third party context menu handler.
The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:
You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem.
BTW, the error should be logged in the Event Viewer Application log as a Application Error involving explorer.exe

Read other 11 answers

My OS is Windows XP and the message I get is "Windows Explorer has encountered an problem and must shut down. Sorry for the inconvienence."

This also happens when I right-click on the desktop, but after that message, I get a similar one from Dr. Postmortem Debugger (or something like that) and the computer freezes.

Thanks in advance for any help.

A:Windows Explorer crashes when I open My Music

Read other 11 answers

My OS is Windows XP and the message I get is "Windows Explorer has encountered an problem and must shut down. Sorry for the inconvienence."

This also happens when I right-click on the desktop, but after that message, I get a similar one from Dr. Postmortem Debugger (or something like that) and the computer freezes.

Thanks in advance for any help.

Logfile of HijackThis v1.98.2
Scan saved at 10:00:56 AM, on 11/27/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Logitech\MouseWare\system\em_exec.exe
C:\Program Files\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R0 - HKCU\Soft... Read more

A:Windows Explorer crashes when I open My Musi

Read other 12 answers

Please help! Explorer.exe crashes when folder windows have been open for a while. No useful information seems to be given in Event viewer and I've tried disabling everything attached to explorer using the "autoruns" utility. Nothing seems to work. I've also tried sfc /scannow and most other suggested fixes. I've added tge sevenforums registry fix and have attached the dump files that it produces.

Thanks, Steve

A:explorer.exe crashes when folder windows have been open for a while

Seems to be a problem with IObit uninstaller shell extension.

Unable to load image C:\Program Files\IObit\IObit Uninstaller\UninstallExplorer32.dll
You won't get many recommendations for IObit products here. Personally I do use IObit Uninstaller sometimes but it's blocked from dialling home by my firewall and the shell extension has been removed. The problem is that I removed it so long ago that I don't remember exactly how I removed it.

If you've got Ccleaner installed have a look at startup entries and disable or delete any IObit entries.

Read other 8 answers

windows 7 x64bit home sp1


when i open the recycle bin it crashes after 5 seconds:


Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: msmpeg2vdec.dll
Fault Module Version: 6.1.7140.0
Fault Module Timestamp: 4a5bdff2
Exception Code: c0000005
Exception Offset: 00000000000a80f5
OS Version: 6.1.7601.
Locale ID: 2057
Additional Information 1: 157c
Additional Information 2: 157c8b2638efd604f74d89935d9a0992
Additional Information 3: 6496
Additional Information 4: 6496ba3188636da259d515b634b984b6

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Log Name: Application
Source: Application Error
Date: 21/05/2012 19:20:49
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: dell
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: msmpeg2vdec.dll, version: 6.1.7140.0, time stamp: 0x4a5bdff2
Exception code: 0xc0000005
Fault offset: 0x00000000000a80f5
Faulting process id: 0xa70
Faulting application start time: 0x01cd37... Read more

A:Windows Explorer crashes after i open the Recycle Bin in Win 7!

You may want to take a look at: Fix a corrupted user profile

Read other 4 answers

Hello Everybody, thanks for taking the time to have a look at my thread.

Basically, I am running a hp G70 laptop and it's all good apart from.. I bought some blank cd-rw discs to burn some mp3s to play in my car. This worked well, discs play well etc..
but now I have come to overwrite the discs to put something new on them, afterall they are rewritable discs. When I insert the disc into the machine, nothing pops up and the laptop doesn't think a disc is inserted. I open "computer" and look at cd drive (e) and it doesn't find the cd. then I rightclick the e drive icon and the blue circle icon spins round for a while then windows explorer crashes and have to ctrl-alt-del to get it up and running again. It only affects the windows explorer, everything else runs as normal.
It happens on all 3 discs I burnt and now want to overwrite. Am I being silly and missing something obvious or is it a fault in Vista

Please help...Ste

A:cd-rw crashes windows explorer, cant open disc

Try this procedure for capturing a memory dump (it should work with Vista): [2-Int] Generating a memory dump for a crashing process - Windows 7 Forums

Read other 1 answers

So i have been fighting this issue for days and i am at my wits end. I have bitdefender total security as my antivirus but i also run malwarebytes anti-malware and super anti-spyware. To attempt to fix this issue i have also run windows defender (found and fixed one issue but not the one causing the crash), the root-kit finder from malwarebytes (no issues), spyBHOremover (3 found no malicious), the command prompt windows integrity scan (i forget the command just now but i ran that too with no issues found). I've used file assassin to delete anything that would even have a remote chance of being corrupt and causing issues. I have defragmented my computer, done registry scans/fix, but every time the result is the same. i checked the windows forum where there was a similar complaint and an admin there told the person to reset their IE as it is apparently closely linked to windows explorer. I updated and reset my IE as well but still have the same issue. I feel like i am going to lose my mind if cant get this to stop. I also noticed (which prompted the mass virus hunt) sluggish start-up and my bitdefender options kept changing on their own and the auto-update and auto scan kept turning off. Having done a repair install on my bitdefender and fixed a few other minor issues I've managed to get bitdefender to behave more normally and my start-up is faster, but my downloads folder is stubborn. Any suggestions would be appreciated. Oh and i have a legitimate copy of windows 7 but becau... Read more

A:Cannot open downloads folder windows explorer crashes

Hello and welcome Shadowdancer

Mate a couple you could try are


TDSSKiller Download for starters and then do some of this

Optimize Windows 7[2]=Performance Maintenance

Just as a by the by I tested Bitdefender and while very good was touchy with other anti malware stuff I always run the free Malwarebytes and SuperAntiSpywrae too.

Best idea is not to run two AV's (full versions) at ant one time anyway

Don't worry about not having the disk for reinstalling as you can do a factory default or download the ISO and activate it with the code from the machines COA sticker.

USB Windows 7 Installation Key Drive - Create this option lets you install without the bloatware that Lenovo would have put on

Read other 1 answers

Actually i don't know i am using Windows Professional SP2.
Nowadays whenever i open a folder in windows explorer, automatically windows explorer error comes, closing.
Can't able to open the drive directory[not in C drive] contains videos,movies,photos,...
Please help me how to solve this problem,
i am a beginner just bought a new PC experiencing this problem first time.

Read other answers


My windows explorer.exe has been crashing for the past few months when I open up a folder (e.g. My Documents, My computer). It doesn't happen everytime and I think I need to have all the folders closed and then open one up for explorer.exe to crash.

Here's what I found in event viewer:

Event ID: 1000
Faulting application explorer.exe, version 6.0.2900.3156, faulting module unknown, version, fault address 0x025d6810.

0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 70786520 65726f6c 78652e72
0020: 2e362065 39322e30 332e3030 20363531
0030: 75206e69 6f6e6b6e 30206e77 302e302e
0040: 6120302e 666f2074 74657366 35323020
0050: 31383664 0a0d30

Let me know if you need any other information.


Read other answers

Window XP pro, all updates current
2 gig memory
amd 4400+ dual core

I tried to open a video file saved to my desk top but got a data entry protection (DEP) warning that made it close. This happens with every video folder on my computer. I am able to open VLC and load the videos from there, but not the actual video folder so that I can burn them. I logged off and restarted in safe mode. While in safe mode I ran Spybot S&D, AdAware, and CWshredder. All three programs removed items. I then rebooted in normal mode and I am still getting the same problem I have a hijackthis log.

I deleted the HJT log after surfing the web somemore. All my problems started after I installed the k-lite codec pack. I have now uninstalled the program, but still have the problem. I reinstalled the program and still have a problem. How do I clean up k-lite? What is a better solution?

A:Unable To Open Any Video Files, Windows Explorer Crashes

I found out that if I disable the thumbnail view for videos that It will not crash. I went to start-> run and typed: regsvr32 /u shmedia.dll. Now it works fine. It should work with the thumbnails though, as it did before.

Read other 7 answers

I have a file on my desktop folder where I keep anything that I've downloaded. its a pretty hefty file but its never caused any problems for me until now. when I open it, I have about 5 seconds before a message box appears that says "windows explorer has stopped working" and it has to restart, closing any explorer windows. no other file does this and it only just started the other day. I haven't downloaded anything recently that could cause this. I've tried deleting it but I have to permanently delete the entire folder because it's too big for the recycle bin. I don' want to delete it in case I delete something that I would prefer to keep, and I can't move anything out of it because it crashes before I can C+P or move the file. Any help would be appreciated

A:Windows Explorer crashes when opening a file

Try running a checkdisk How to Use Check Disk in Windows Vista — MAXIMUMpcguides – Windows Vista tips, tricks, help, and how-to guides Also run SFC: System Files - SFC Command Post back the results.

Read other 1 answers

Ok, so I've got a bit of a doozy here.

Like many people out there I'm having problems renaming, deleting, moving, copying, and playing mkv files. If I attempt to do one of the above tasks, windows explorer will crash and I have to restart my computer. I ran a cmd scannow and there indeed was a problem with my cbs log. However, that has since been repaired yet the mkv problem persists. I've also adjusted my viewing options to only show details in the folder, hoping that perhaps it was the thumbnail generator that was to blame. This also did not work.

The mkv file itself doesn't appear to be corrupted. I've been able to successfully transfer some files to an external hard drive. I've been able to play these files no problem on my work computer running windows xp.

I have a feeling it's somehow tied to divX. I've attempted to uninstall the program several times using the normal process from the control panel, once with ccleaner, and currently attempting a forced uninstall with a trial version of revo uninstaller pro. None of these has so far worked.

Anyone have any bright ideas, save for reinstalling my OS? Also, please keep your suggestions in layman's terms. I'm by no stretch well versed in computers.


A:Cannot modify mkv file / windows explorer crashes

Where did you get the mkv files? Do you know what was used to actually create them (makemkv, etc)? If you view the directory by details instead of tiles/thumbnails, do you still have crashes?

Read other 1 answers

I'm really at my wits end on this one (I'm even seriously thinking mac for the first time in my life)....

I'm a photographer and ofter shot literally 1000s of images per week. Lately windows exporer crashes about half the time I am trying to move images from the CF cards to my hard drive... generally after about 10 or 11 files have transferred... sometimes it takes 5 minutes for explorer to get over the "stopped working" message so I can restart... only to fail again. This happens on my desktop with Vista Ultimate and on my laptop with Vista Home.

I can't find any help anywhere but I can't use windows the way it is working (not).

any ideas GREATLY appreciated.


Tom O'Connell

A:Windows Explorer crashes during file transfers

Just a couple more facts... both pc's have 4 gb ram, both are Sony Vaio, I have the problem whether I use Copy or Cut commands. The files are all RAW files at 12-14 mb each. It doesn't help if all apps are closed or not. It doesn't seem to matter whether the files are coming from a card via usb reader or from an external hard drive.

thanks again,


Read other 1 answers

Hi all, whenever I try to perform any file operations (delete, cut or paste) Windows Explorer hangs for a couple of seconds, then crashes to desktop without displaying an error. This occurs with files on any drive, including network ones. I'm able to download files without issue, I just can't move or delete them. I can install and uninstall applications fine. I don't know exactly when this began, but I do have a file in the recycle bin (can't empty that either) from 23/02 so deleting must have been working at some point.

I've not had any look finding a solution on Google so I'm hoping somebody here can help diagnose and avoid having to reinstall everything. The Event Log contains the following indicating something called CHARTV.DLL is responsible, but I've not been able to find anything online specific to errors with Explorer caused by this.


Faulting application name: explorer.exe, version: 10.0.14393.1198, time stamp: 0x590281fa
Faulting module name: CHARTV.dll, version: 10.0.14393.447, time stamp: 0x5819bda8
Exception code: 0xc0000005
Fault offset: 0x000000000000aec1
Faulting process id: 0x420
Faulting application start time: 0x01d2cc1d25bee24d
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\CHARTV.dll
Report Id: 29ee500b-8b92-4f65-ad13-e3d47e24ceba
Faulting package full name:
Faulting package-relative application ID:

System Specs are:
Windows 10 Home 64 Bit, 17-2600... Read more

Read other answers

For some reason when I select one of my Excel 2013 spreadsheet files, right after my system boots the Windows Explorer crashes. I've ran virus scans and malware scans and found none.

Any suggestions?

A:excel file crashes windows explorer

Have you waited a few minutes before trying [could be something has not completely loaded]? Does the problem exist when double-clicking the file in Windows Explorer to see if it opens Excel? Or is the problem within Excel when going to File, Open?

Read other 2 answers

I had an F/ drive failure. Got the files recovered and transfered to a backup drive, installed a new F/ drive and as I began re-installing program files, discovered I couldn't use Explorer right-click to copy data files to a different directory.

I tried the NirSof shexview program to disable all context menu items, no joy, even in safe mode. I made a crashdmp file, but don't know how to open or read it. Per other threads, I've uploaded that to skydrive. Could I trouble someone to take a look at it? I'm stuck.


Thanks, I'll owe ya bigtime!

Laree Draper

A:Windows Explorer Crashes on Right-Click, have dmp file

Quote: Originally Posted by ldraper

I had an F/ drive failure. Got the files recovered and transfered to a backup drive, installed a new F/ drive and as I began re-installing program files, discovered I couldn't use Explorer right-click to copy data files to a different directory.

I tried the NirSof shexview program to disable all context menu items, no joy, even in safe mode. I made a crashdmp file, but don't know how to open or read it. Per other threads, I've uploaded that to skydrive. Could I trouble someone to take a look at it? I'm stuck.


Thanks, I'll owe ya bigtime!

Laree Draper

Hello there!

Have you tried all these steps? Troubleshooting Explorer.exe Crashing Issues

Read other 1 answers

Hey there,
I was wondering if any of you could help me with a little problem. I just changed computers, and copied all of my files from XP onto an external hard-drive. When I plugged this HDD into Vista I could open the hard-drive it's self but not the "Freecom Sync" briefcase which contained all of the files on the hard-drive.

Any suggestions?


Read other answers

HI guys im having a serious problem with my computer. I tried to rename a file earlier and did. I changed the file extension accidentally, and as soon as it saved the problems started! A message popped up saying rundll32 has stopped working, then about 3 seconds later Windows explorer has stopped working. The messages keep just parrading on. I can not acces start menu bar, or anything related to windows explorer. I know this file has to be the problem but I cannot delete it!. Every program i use to try to get at the file explorer crashes and restarts and im back where i started. I need a way to delete this file because i basically cant use my computer!! I tried using command prompt but I dont know how to delete a file on the desktop using it. Your help would be appreciated! Thanks, Josh

A:Serious File Deletion Problem & Windows Explorer Crashes!

Hello ilovesd90macs and welcome,If Explorer crashes and you can't get to the start menu you can press CTRL+ALT+DEL this will bring up the Task Manager click New Task and type explorer.exe this will restart explorer. To delete the file, firstly, what is the file? is it a system file? Or is it a user created file?If you want to delete the file using command prompt. use the dir command to list all the directories in the location the prompt is pointing to. Then the cd command to change directory i.e cd Documents and settings. then the del command. i.e del random file.If the file refuses to go quietly then you can use Unlocker this tool will unlock the file from the process that is using the file and allow it to be deleted.

Read other 6 answers

Hi everybody,

so, I've been looking on the internet for a solution, i found similar cases but it often stayed unsolved or the solution didnt work for me.

Yesterday I was saving some files on my external Hard Drive (a Toshiba, if it may be relevant), it was working as usual but suddenly, it made the windows explorer crash.

So the symptoms are : whenever I try to open it, or right click on its icon, the windows explorer freezes and only comes back if i unplug the device. I also cannot access the Disk Management anymore when its plugged.

What I've tried so far is :
- uninstalling every USB Device pilot with a small soft i dont remember the name : it reinstalled the pilot when I plugged back the harddrive without any trouble, but I still counldn't access it.
- analyze it with Seatools : it simply couldn't detect it
- desactivate the device then reactivate : no effect
- using Minitool partition wizard : that was more interesting : it struggled to detect it but ultimately i could see the disc. No problem detected, I could even see my files inside but it was really slow. Today, I sadly cant even see it anymore....

Does anybody has another idea ? I would really like to recover my files. The device is not even that old, I've been using it for 2-3 years now, only to save pics and files from time to time. I'd really appreciate your help


A:External Harddrive crashes windows file explorer

Please give full details of your Toshiba External drive.

Model Number, capacity, whether it is a desktop external powered by an AC adapter or a USB powered portable external .

If it shows up in My Computer post a screenshot of it. ( Plug in only your Toshiba drive. Remove all other external drives/pendrives.)

In Device Manager, expand Disk drives and post a screenshot. Right click > Properties. Does it show the device working properly?

Your Toshiba drive should also appear as USB Mass Storage Device under Universal Serial Bus Controllers. Is the device working properly?

Do other external drives work properly on your PC?

Have you tried the Toshiba External on another working PC? If not do that and report what happens.

Read other 6 answers

Windows Hello for Business provisioning will not be launched. 
Device is AAD joined ( AADJ or DJ++ ): Not Tested 
User has logged on with AAD credentials: No 
Windows Hello for Business policy is enabled: Not Tested 
Local computer meets Windows hello for business hardware requirements: Not Tested 
User is not connected to the machine via Remote Desknbsp;
User certificate for on premise auth policy is enabled: Not Tested 
Machine is governed by none policy. 

Faulting application name: explorer.exe, version: 10.0.15063.447, time stamp: 0x951324bb
Faulting module name: PerformanceMonitor.dll, version:, time stamp: 0x5864e930
Exception code: 0xc00000fd
Fault offset: 0x00000000002ba7d5
Faulting process id: 0x3344
Faulting application start time: 0x01d3102fa6ba90de
Faulting application path: C:\WINDOWS\System32\explorer.exe
Faulting module path: C:\ProgramData\Microsoft\Performance\Monitor\PerformanceMonitor.dll
Report Id: aa4a6b1b-75e7-4b61-a1db-0755e0c9c872
Faulting package full name: 
Faulting package-relative application ID: 


whats the problem?
i can't' use my lap.
when i open my lap anyway need to open file explorer but after a 5 second it crash/close
so the above things may help you to find what happening....

.. & tell me how can i use my Windows LAP... :(

Read other answers

I have 4 android devices and I have a Dell laptop running on Windows 8. Whenever I connect any of my devices to laptop it gets detected. But whenever I try to move file to and fro, the windows explorer just restarts all by itself and no transfer takes. I tried doing the same using my office laptop running on windows 8 and works perfectly fine. So something must be wrong with laptop. Is there anything I need to do my laptop to fix this? Somebody please me out with this.

Read other answers

I have a brand-new Sony-Vaio notebook with a pre-installed version of Windows Vista Home Premium. After setting up the notebook, the latest patches and fixes were downloaded via Windows Update. Everything seemed fine until yesterday, when I wanted to transfer a Word document from the laptop to a (new) USB drive (SanDisk Cruzer Micro USB 2.0 Flash Drive, compatible with Vista, U3 software deactivated). Right after the transfer, a window popped up saying that Windows Explorer had crashed and whether I wanted to restart the program. I restarted it, and it worked. I would like to know what happened to make Windows Explorer crash while transferring a Word document to a USB flash drive and how to prevent this from happening in the future...? I cannot remember Windows Explorer ever crashing in XP Home!
I also have Bluetooth software installed on the notebook (which I'm not using and which I don't need). I read something about Bluetooth being responsible for Windows Explorer crashes. Is that likely?
Scans with Windows Defender and Norton Internet Security did not dig out any malware.

A:Moving file from computer to USB drive: Windows Explorer crashes

Read other 16 answers

I am currently unable to right-click on any file using Windows Explorer and, for example, delete a file. Windows Explorer crashes and I get an error message with the following details:

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 04/29/2009
Time: 5:50:06 AM
User: N/A
Faulting application explorer.exe, version 6.0.2900.5512, faulting module kernel32.dll, version 5.1.2600.5512, fault address 0x0000cffd.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 6b 65 72 6e 65 in kerne
0038: 6c 33 32 2e 64 6c 6c 20 l32.dll
0040: 35 2e 31 2e 32 36 30 30 5.1.2600
0048: 2e 35 35 31 32 20 61 74 .5512 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 30 63 66 66 64 0000cffd
0060: 0d 0a ..

The following is the text of an accompanying output file about the error:

<?xml version="1.0" encoding="UTF-16"?>
<MATCHING_FILE NAME="advapi32.dll" SIZE="617472" CHECKSUM="0xA3... Read more

A:[SOLVED] Windows Explorer crashes when attempting to right-click on a file

Hello, discoden77. Welcome to TSF!


Faulting application explorer.exe, version 6.0.2900.5512, faulting module kernel32.dll, version 5.1.2600.5512, fault address 0x0000cffd.

Man, that's not good.

Do you happen to have your original XP disc? If so, follow this guide.

If you don't happen to have on lying around, get back to me.

Good Luck!

Read other 3 answers

this is the log i did with hijackthis! Please advice
and also my download speed varies when i check it on the online speed-o-meter, is there like a downloader or trojan of some sort?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:37:05 PM, on 8/30/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Documents and Settings\All Users.WINDOWS\Application Data\EPSON\EPW!3 SSRP\E_S30RP1.EXE
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDet.EXE
C:\Program Files\ASUS\GamerOSD\GamerOSD.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Com... Read more

Read other answers

Last night, out of nowhere, I noticed that every 15 seconds or so the computer would seem to freeze and then unfreeze after about 5 seconds or so. The computer has never done this before. I decided to restart, and this is when things started getting bad. After restarting, the computer seemed to boot up fine, but when I clicked on firefox, it seemed to lock up completely. The taskbar didn't seem to be affected, so I clicked start. The frame of the start window opened, but everything inside was white, and that too appeared frozen. I hit ctrl-alt-del, and nothing happened, the computer stayed locked.

I turned the computer off manually and tried restarting in safe mode. The computer started to boot until it reached a specific process (I don't remember which). It was stuck on that process for about 15 minutes, and then it just turned itself off.

I turned the computer back on again and let it boot fully while I took a shower, so it had about 30 minutes to fully boot. I come back and everything seems to be working, icons are highlighting as I hovered over them, the start menu worked, right-click menu's appeared, etc. I opened up a folder with some movies on my desktop. It loaded fine. I click a movie, and it begins playing, but then all of the sudden the whole thing freezes, and I can't open anything in the background. I hit ctrl-alt-del, and this time it actually worked. I chose task manager, and although it took 5 minutes to actually appear, I was happy to ... Read more

A:Windows Explorer Freezing, extremely slow, safe mode crashes, programs won't open

hi have you tried running sfc /scnw or chkdsk

Read other 1 answers

i cant seem to open or acces anything that has to do with my file explorer, i can launch it just fine, but thats pretty much it, it does nothing after that, the computer works just fine, no crashes, but i cant do anything with my file explorer, i have had
this with my Skype and steam as well a few months before, and i dont know how to fix it, can someone please help me?

Read other answers

I`m trying to copy and paste a video file from one folder to another. I opened the video file to check it was okay, closed it and then tried to move it but got a message "This action can`t be completed because the file is open in windows explorer"
The file is not open, so i rebooted the pc but still the same problem. The file will copy but won`t cut or delete?
Anyone any ideas?

A:file open in windows explorer

Read other 8 answers

We have started seeing this issue with our new deployments of Windows 8.1 - we have around 7 drive mappings pointing to a n EMC NAS (VNX7600) and although I can access all drive4s if I drop to the command prompt -windows explorer FAILS to display all mapped
drives. We see this issue over the VPN which would indicate this issue is somewhat related to network latency and Windows Explorer trying to enumerate and display all pertinent info such as free/used disk space.

Any help will be appreciated.

Read other answers

A company uses iPhones to take movies of on-site assessments. They burn these to CD and insert into a Windows 8.1 Pro laptop.
When they hover the mouse over a MOV file, Windows 8.1 File Explorer crashes repeatedly and the computer become unresponsive. If the file is copied to the laptop hard disk the problem is worse with repeated File Explorer crashing and the file cannot
be deleted until it is renamed to .TXT
Windows Update KB2975719 causes this problem so I uninstalled it and everything is fine.

Please advise on the status of this issue, when it will be fixed and when the update can safely be re-installed.

A:Windows 8.1 File Explorer crashes repeatedly with iPhone movies (MOV) files

After waiting for months for a resolution the users found their own answer to this problem:

Upload the MOV files to OneDriveOpen OneDrive on their iPad or other compatible deviceWork with MOV files no problem

Read other 44 answers

Is there any way in doing this automatically without right click> open in a new window and when you click on diferent folders for the current open one not closing?

A:[File Explorer]how to keep multiple windows open ?

Sorry, don't understand. Please given an example of what you would like to happen automatically.

Read other 28 answers


I have been troubleshooting explorer.exe crashes for the last few weeks.  I have read many of the other threads on explorer.exe crashes and tried most of the different troubleshooting steps, with no success.  So hoping someone here might be able
to assist.  Running Win 7 Pro SP1 x64.  Windows Explorer crashes regularly, usually as a result of double-clicking My Computer or other Folder shortcuts located on my desktop.  I can report the following:

-When reviewing the crash reports in AppCrashView or via Action Center, I see that Fault Module Name is StackHash_xxxx (where xxxx is a417, fa09, d638, 3d5b, 7f3f, c1c9, e2b0)
-Tested RAM modules using MemTest86 - PASS.
-Ran virus and malware scans - CLEAN.
-Ran SFC - NO integrity violations.
-Ran chkdsk /f - NO problems
-When booting in Safe Mode, the problem does NOT occur.
-When doing a Clean boot (with only MS services loaded) or a Diagnostic startup, the problem still occurs.
-Ran ShellExView and disabled all non-MS extensions, problem still occurs.
-Turned off Thumbnails, problem still occurs.
-Installed HotFixes KB2494427 & KB2638018, problem still occurs.
-Running Webroot AV.  Uninstalled and problem still occurs.
-System Restore is not an option as the restore points don't go back far enough.
-Enabled CrashDumps for explorer.exe and ran dumpchk on them, but don't know how to read them.

Crash Report summary and dump files are posted here.  Hopefully one of y... Read more

Read other answers

Help! I seem to have picked up a bug somewhere that I can't seem to do anything about. The situation is as follows:Whenever I attempt to use windows explorer, i get an erroe reading "Microsoft Windows has encountered a problem and needs to shut down". Then, I am given a chance to report the bug - but regardless of what i select - i lose all my desktop icons, my toolbar, and the ability do do anything other than look at my background. I need to power down at that point and restart.I have tries running spybot, cwshredder and adaware. Norton crashes when i try to run it and when i tried re-installing, the installer crashes and won't let me continue. Microsoft INternet Explorer has also taken to really chugging aloong and is extremely slow. I also cannot download any files without the whole system crashing as noted above. Firefox does not seem to be affected.I have run hijackthis and here's the log:Logfile of HijackThis v1.99.1Scan saved at 4:35:41 PM, on 4/3/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:&#... Read more

A:Windows Explorer Crashes And Microsoft Explorer Slowdown

Hi Eric and welcome to the forum. You have some junk that needs to go, and I need to run a good scanner. Since you are having trouble downloading, I will use HJT first, then you should be able to download and run the scan. Follow these directions in the posted order.1) C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe View the links then I suggest you use Add Remove program to uninstall this junk.http://www.clickz.com/news/article.php/3561546http://www.greatis.com/appdata/u/v/viewmgr.exe.htmhttp://www.spywareinfo.com/newsletter/arch...4.php#viewpoint2) C:\Documents and Settings\All Users\Start Menu\Programs\Startup\palstart.exe <<< this program is nasty, see this: http://www.superadblocker.com/definition/palstart/ If you see anything about in in Add Remove programs, uninstall it also.3) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/...rch/search.htmlR1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.comR3 - Default URLSearchHook is missing(items with (no file) are not working right if at all. If you are sure they are safe, and you use them, install them again after we are done)O2 - BHO: Yahoo! Toolbar Helper - {02478D3... Read more

Read other 2 answers

Hi all,

I really hope someone can help me out here, as this is my work box, and it will take me about a week to get everything re-installed and configured if I have to format :-(

The problem is that if I try to open windows explorer or internet explorer, they immediately crash. I suspect that this is due to spyware / virus.

I have since upgraded from service pack 2 - 3 and run scans with McAfee, Avast and SpyHunter3. Can't find anything ...
All open / save dialog boxes work fine though ... which is luckily the only way i can work now ... through firefox

Windows Explorer
Error signature
AppName: expIorer.exe AppVer: 6.0.2900.55l2 ModName: msvcrt.dll
ModVer: 7.0.2600.5512 Offset: 00037678

Thanks in advance!

Read other answers

this is my godmother's system so for the most part i've had to peice together the exact issues but from what she's told me internet explorer and windows explorer crashes constantly while she is online gaming (e.g. pogo.com) and i have noticed on a previous visit that her homepage was indeed changed without her doing so.... now she has said that is has happened before... another thing is that the pc is running slow over all but imo i don't really see it.... i have so far run the online scans as well as her av that runs daily (avast)... also she has run spyware doctor and ccleaner as well as reg mechanic.... now the only firewall she had which is listed in one of these logs, was the windows firewall, i installed comodo personal firewall right after the scans were done.... she has a habit of running 2 av's at one time (which was the case up til today) and i have put a stop to this however i'm sure there's bits and peices left on her system from norton, avg and trend micro pc cillin..... if you have any advice where to look to get these fully off that would be greatly appreciated but not the main concern right now....

i have gone online and gotten instructions on how to remove some of the tracking cookies that panda pointed out... those would be Zedo, Mediaplex, Casalemedia and Fastclick... but i have not done anything to remove them yet, i thought i'd talk to you guys first....

any and all help is greatly appreciated and thank you in advance...

Logfile of HijackThis v1.... Read more

Read other answers

till yesterday everything was ok but today suddenly when I start windows File explorer open automatically without any command, I did restart system thrice but same was happening.

How do I remove this auto open of file explorer when I start windows.

A:File explorer auto open at startup of windows

Hello & welcome to the Ten Forums

It looks like File Explorer has somehow been added to your Startup items. Have a look in Task Manager (right click on the taskbar or Start button to select this) and see if it appears in the Start-up tab.

This tutorial should help you solve the problem:

Startup Items - Add, Delete, Enable, Disable in Windows 10

Read other 0 answers

Hi all, can't seem to find anything relating to this issue but feel free to send link if already discussed..

On my Outlook 2003 (Yes I know!), I often add/remove my pst archives via File>Data File Management.

The 'Open' dialog opens and defaults to the 'C:\Users\myname\AppData\Local\Microsoft\Outlook' folder. Because we keep our PST files on the server and not in this local location I have a shortcut in this folder that links to the server folder.

Since upgrading to Windows 10, when I go to add my PST it takes me to this local folder but the shortcut to the server folder isn't there. At the bottom of the Open box if I change the Save As Type to All Files (*.*) then I can see the shortcut to the network folder but when I double click on it, it complains because I haven't clicked on a PST file.

Would anyone have any idea why this is happening and a possible solution please?


A:File Open\Windows Explorer Shortcut Problems

Could you provide a screenshot? Does the short cut have a proper icon to indicate its associated with Outlook or is it a default icon.

Read other 0 answers

I need help. About a week ago Windows 10 started working in an abnormal manner on my PC: I wasn't able to open File Explorer or Control Panel, whether from the start menu or from basically any application that calls for those (file explorer or control panel).

I tried running command prompt (admin) sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth commands several times but that doesn't fix the problem at all. As a last resort I downloaded a brand new Windows 10 ISO file from the Microsoft site and performed a clean installation formatting my HDD. Things were OK the first minutes, but then the problem starts again with the each new installation of Windows. I don't know what is causing File Explorer and control panel to crash, maybe its a faulty driver or windows update itself. I have installed Windows 10 from that ISO file several times and every time after a few minutes of me doing nothing with the computer, it fails again.

The first driver I update to be able to use my monitor is the nVidia driver (361.43).

A:Windows 10 can't open File Explorer or Control Panel

Hi, do you have any such crashes in Safe Mode? Please try- you would not be using the Nvidia driver then.
(You could access Safe Mode via SHIFT + restart and work through the rather confusing set of menus to Safe Mode).

The clean installation would seem to eliminate 3rd party programs as it sounds as if you hadn't time to install any.
Can you find any useful reports in the Event Log? (See event viewer).

If you complete your system specs, someone might be able to offer advice on your hardware.
System Specs - Fill in at Ten Forums - Windows 10 Forums

Another completely different line would be a hardware fault, of course, as you say the problem developed suddenly with your PC, and persists after a clean install.

Read other 0 answers

I am noticing that when I click to open a folder in the File Explorer, the folder automatically opens in a new window.

Then if I click on another folder or file, that automatically opens in a new window as well and so on. It is annoying to have to keep closing windows.

I cannot locate how to change that behavior back to where I had it where it only opened in another window if I clicked for it to do so and not by default.

I am not seeing that as an option in the menus.

Any suggestions or advice here?

A:File Explorer Windows Automatically Open in New Window?

Quote: Originally Posted by Sunrise12

I am noticing that when I click to open a folder in the File Explorer, the folder automatically opens in a new window.

Then if I click on another folder or file, that automatically opens in a new window as well and so on. It is annoying to have to keep closing windows.

I cannot locate how to change that behavior back to where I had it where it only opened in another window if I clicked for it to do so and not by default.

I am not seeing that as an option in the menus.

Any suggestions or advice here?

Hi sunrise12,
you can certainly turn that off, go to any folder or file and press "alt", then press T (Tools) and then press O (Folder Options), this is your folder options, the first thing you come to is this :

select "open each folder in the same window", apply and click ok and that should fix this for you.


Read other 9 answers