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(Dell Inspiron 15 7000 Series) Keyboard, Touchpad, and Display all Stopped Working.

Q: (Dell Inspiron 15 7000 Series) Keyboard, Touchpad, and Display all Stopped Working.

I was playing a video game on my laptop around 4:30, when the keyboard suddenly stopped working. The mouse still functioned, so I tried clicking around to see if it was just a problem with the game. Then at 4:32, the mouse stopped working, too. I decided to try turning it off, but neither holding nor pressing the power button worked, so I unplugged the laptop from the charger and left it to run out of power on it's own. At 4:35, the display froze. I know this, because up until then the clock was still working. Currently, the vent fan is still running, and the screen is frozen. No keyboard buttons work, and neither the built-in trackpad nor an HDMI mouse is working. Is there anything I can do to fix this, or do I need to send it in?The laptop was a brand new Dell Inspiron 15 7000 Series, with Nvidia GeForce GTX and an Intel Core i7.

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RELEVANCY SCORE 200
Preferred Solution: (Dell Inspiron 15 7000 Series) Keyboard, Touchpad, and Display all Stopped Working.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 128

My 
dell inspiron 17 7000 keyboard and touchpad not working. 

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RELEVANCY SCORE 127.6

I was playing a game and the keyboard stopped working I thought it froze but the screen still worked and so did the mouse but the keyboard wouldn't work. I managed to exit the game and click sleep by mistake (wanted to click shut down) and all I have is a black screen with h keyboard lit up. Holding the power button does nothing. Pls help

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RELEVANCY SCORE 124

Hey all!
 
My keyboard backlight was working fine but then one day it just stopped.
I've pushed f10 and fn + f10 doesn't give any feedback
 
I've gone to the Windows mobility center and made sure things are fine there but still no feedback.
When i push the f10 key the setting in windows mobility center changes but it shows no light on the keyboard

But the CAPS LOCK Light and back light works  
Apart from that nothing else
 
Tried restarting also no feedback from the lights
Also could it have been a recent update that might've caused this?
Is there a driver for this?
 
Please Help

A:Keyboard Backlight Stopped working Dell Inspiron 7000 13

Does the keyboard backlight come on when the system is powered up?  If it does, you may have a software issue.
If it does not, you have a hardware problem.  
First thing to check is that the backlight cable is firmly connected to the system board (this will require removing the keyboard to check).

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RELEVANCY SCORE 120

Hey guys,
Ive recently purchased a Dell Inspiron 15 7559 laptop and installed windows 7 x64.I've installed all the drivers from the Dell website that matched my model, however i still have issues with the touchpad. I'm able to right/left click but not scroll. I tried downloading the alps and synaptics drivers for touchpad and restarted the pc without any help.
Anyone experienced issues like this and found a solution?

Cheers

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RELEVANCY SCORE 117.2

Has anyone used an Inspiron 13 7000 touchpad two-finger scroll gesture and also compared it to a Surface Pro 3?
I've been using the Inspiron 13 for months but just reformatted Windows on a Surface Pro 3 last night and wow - the 2-finger scroll responsiveness is virtually instant on that device.  On the Inspiron it always seems to take a bit of time to get going. 

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RELEVANCY SCORE 117.2

Hey all,
Before begining to explain how it got fixed it, please get to know what was wrong first. Here's the text of the original blog I posted months ago: 

Dear all,                                                             
These (MJU7NHY6) keys in my laptop dell (Inspiron 11-3000 series) keyboard stopped working this May 13. They wouldn’t function unless pressed so hard.
The onscreen keyboard is working fine. I updated the keyboards driver but it didn’t help. I’m sure that no liquid was spilled over the keyboard. Maintenance shops where seem they can’t help. Some said would give it a try but that there’s a chance it may screw up the whole. Please advise what to do. Enclosed is a snapshot of the keys in questions.
I appreciate your advice.
Best

Here's the fix: Please note that I'm not an expert in whatever has to do with laptop and my suggestion here, however crazy it sounds, shouldn't be taken for granted. So, here's how it was fixed. I was carrying my laptop while switched off with the lid closed the other day in hand while heading to my bedroom when the laptop accidentally fell to the ground (some 8-10 feet long).... Read more

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RELEVANCY SCORE 115.2

The touchscreen on my Inspiron 15 7000-series started to go black, 15 months after buying the laptop.  I don't watch movies or play games, or use the touchscreen-feature more than 1% of the time.  The servicer said it cannot be repaired and the entire screen (laptop cover) needs to be replaced by Dell. Is this a common experience -- that is, do touchscreens go bad just after the warranty expires? 

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RELEVANCY SCORE 114.8

I just purchased a Dell Inspiron 7579.This is with the 15" screen and the hinges that let the system be used as a laptop, a tablet, or in "tent" or "stand" mode.When using it as a tablet, the keyboard is down, resting on the table or my lap or whatever.I'd like a cover that goes over that entire side of the computer.I *don't* want a "keyboard cover" that just covers the keys. But when I search, that's all I find.Anyone know of such a product?
Thamks.

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RELEVANCY SCORE 113.6

So I was hoping to be able to add a second monitor with my Dell Inspiron, but I didn't have an extra monitor just lying around, so I was hoping to be able to use my old laptop for the same purpose. I tried hooking up the two computers with an HDMI cable, but there was no response. I'm fairly certain that the issue lies in the Inspiron's Display Adapter, which uses the Intel graphics card instead of the Nvidia one that is also installed. Is there some way to change the display adapter that the computer uses?
Or, if I'm just completely wrong about what's causing my problem, is there something else that could be making it so that my two laptops won't connect via HDMI?

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RELEVANCY SCORE 111.6

Hi, I have Inspiron laptop 15 7000 series (7537) laptop and some of the keys are not working. When I press them to type..the letters are not typing . Not sure the exact reason. Can you please help in fixing it

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RELEVANCY SCORE 111.2

I have Dell Inspiron 13 7000 series laptop, recently I came up with having trouble with the keyboard, it behaves oddly. The "tab" key acts as windows key, "windows key" acts as "letter v" key..some keys are not working at all.. The behavior that I found is , every time I update BIOS with the update from Dell Site, the keyboard starts working..but the next day (shutting down and accessing the system the other day), the same thing happens. I have to re-update the BIOS to make the keyboard work

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RELEVANCY SCORE 111.2

Hi I need some help. this morning, I was going to play a DVD on my DVD player for my morning workout but there was no sound. I have no idea what to do and it's bugging me. Sound on my computer is really important to me.

A:Sound not working on Dell Inspiron 15 7000 series

Did you right click the speaker icon on the taskbar and make sure it was not in mute mode? Right click that icon, click Playback devices. Speakers should have a green check. Does anything else play audio (music CD, youtube, etc.) ?

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RELEVANCY SCORE 110.8

Hello everyone,
I would like to start by saying this is my 3rd 15in 7000 series (7537) laptop. My first was shipped with dead pixels. My second had awful wireless performance (had to be within 5 feet of a router) among other issues. I've already put 16+ hours (+$100s of dollars) into troubleshooting between being on the phone with Dell, in-home repairs, and prepping for depot repairs/reloading the laptop. They've even had me take apart a laptop and reinstall parts over the phone. It has been an awful experience.
Im really hoping I can fix these issues without sending this third laptop out, but I currently I have 3 problems-

The backlit keyboard does not timeout. The first and second laptop, after no use for ~15 seconds, the backlight would turn off. However, this laptop does not timeout. In fact, even when the computer goes to sleep, the keyboard remains on. When I asked Dell Support, they said it was a "feature." This is not a feature. Lights should not remain on when not in use and when the computer is sleeping. It will stay on for hours at a time.
The screen randomly goes black for approximately 5 seconds. It will just cut out and nothing is displayed. I also have an issue with the screen not being nearly as bright as the other laptops Dell sent me, but I gave up when they tried to fix this over the phone and kept asking if it was better when they ran an update. Im not sure if these are connected.
The laptop will say its charging for 6+ hours. Is anyone ... Read more

A:Dell 7000 series issues - Keyboard, Display and Charging (7537)

So, the tech support think it is my Motherboard, but have given me no reason why as all diagnostics have came back clean.
The noise when playing videos has come back in full force and it is getting much warmer than it used to.
Here is a link to the dump file. Let me know if it works.
liveuclac-my.sharepoint.com/.../guestaccess.aspx

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RELEVANCY SCORE 110

I have a Dell Inspiron 13 7000 series laptop.  It is 11 months old.  It has worked fine since day one until today.  Today the touchscreen quite working.  All the helpful hints from the internet do not work.  Some ask me to click on the TABLET PC icon in the Control Panel, but there isn't one.  Some tell me to turn off and back on the HID compliant Touchscreen control in the device manager, but there isn't one.  I am running Windows 10 which came installed from the Dell factory.  What else can I try (that I really can try)?

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RELEVANCY SCORE 110

So I recently bought a Dell Inspiron 17 7000 series laptop and was super stoked.
Then I got home and noticed it has a lot of audio problems.  
When I plug in my external speakers I get a sharp, loud, startling crackling noise when I sometimes change windows.
More importantly, my external speakers are not working with this Dell.   The subwoofer has NO SOUND coming out at all.  The non-subwoofer speakers seem to work fine.

I tried downloading both audio drivers that were mentioned by the verifed answer in the thread here  but I get this error message each time:
Some one please help!  I spent too much on this Dell to get this problem.  Every laptop I've boughten has worked perfectly out of the box except this Dell.   

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RELEVANCY SCORE 103.6

I have W10 on a new Inspiron 15 7000 Series 7559. When I have a mouse or trackball connected, I would like to turn off the touchpad. Otherwise stray fingers from typing move the mouse around.
I went to the control panel and found an option that says "Leave Touchpad On When Mouse is Connected". If I turn that off, then the touch pad is disabled. But I'm using a wireless trackball. When I turn the trackball off, the touchpad doesn't start working. I have to remove the trackball's USB dongle before the touchpad starts working. Ideally, the touchpad would work whenever the trackball isn't working. But it's not that convenient.
On my old Dell laptop, there was a hotkey for enabling the trackpad. That would be ideal. I'd like to enable it quickly depending on whether I'm using the trackball or not. I can't find any hotkey on this laptop. And I can't even find a quick way to get to the control panel setting.
Any way to make this more functional? Possible solutions would be (in order of preference):1) Have the control panel setting work whenever the trackball is turned off or missing, even if the trackball dongle is still in the USB port.
2) Have a hot-key that could enable and disable the touchpad.
3) Create a shortcut directly to the relevant control panel page.
Thanks for any help,
     DaveT

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RELEVANCY SCORE 102.4

I have recently installed Windows 7 on my Inspiron 15 7000 - 7559. I managed to found most of the drivers and get the hardware working.
However for the Touchpad, I cannot find driver or software for it. Windows 7 just uses the default drivers PS/2 Compatible Mouse. When in the Dell drivers site, it does not have drivers for input devices.
It works fine as a regular touchpad but it does not have the additional function such as two finger scrolling etc. 
This is still fine to me until I realized that my palm will accidentally hit the touchpad when typing. Looking  at my older dell laptops, I saw that there is a palm rejection feature for the Dell touchpad.
Windows detect this trackpad as Atmel Maxtouch.
Can anyone please advise me were to find a compatible driver to solve this issue?
You help and assistance is greatly appreciated.

A:Inspiron 15 7000 Series 7559 - Touchpad Windows 7

I run the laptop Dell 7559 Inspiron i7. I had the same problem but I have found the drivers that worked for me.Here is a link which has the drivers i was able to get my gestures back downloads.dell.com/.../7559_Input_Driver_GJ4DY_WN32_15.3.1.1_A00.EXE

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RELEVANCY SCORE 98.4

For about two months now, the touchpad on my Dell Inspiron 1420 has not worked properly. The touchpad does not respond to touch (at all) nor do the buttons work. Additionally, the touchpad driver does not show up in ?Device Manager? at all. The files do still exist under ?Dell Drivers? though and the application can be found under ?programs?.

So far, I have:

-uninstalled and re-installed the touchpad driver (many times). If I remove all files and re-install the drivers, and reboot as instructed by the prompts; the touchpad will usually work until I put the computer to sleep or restart it. Then, once again, no response at all. The icon in the bottom right of the desktop also disappears, as does the driver in ?device manager?. The files still exist though in ?dell drivers? and under ?programs?.

-started the computer in safe mode. The touchpad works fine anytime I am in safe mode.

-disabled all programs (programs that had that option) that run on start up. I did this thinking that a start up program was controlling the touchpad since it starts fine in safe mode. The Alps driver (for the touchpad) that should appear under start up programs does not and I have never disabled it when it did show up. Stopping all programs that run at start up did nothing to fix the touchpad.

-I run AVG anti-virus software every day and have run Ad-Aware antispyware multiple times but this seems to have no effect on the touchpad problem.

At this p... Read more

A:Dell Inspiron 1420 Alps touchpad stopped working

Hi,
I am thinking that maybe that is a 64bit, if so then you are having a driver conflict, i suggest that you make sure you have the right drivers from the Dell website for your Laptop, or check you Even viewer logs to see what could be the cause of that problem.
If that isn't the problem, then lets us know...
 

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RELEVANCY SCORE 98.4

So I recently bought this new laptop(windows 10) and I discovered something wrong.
It's a qwerty keyboard, and the letters work fine.However, the buttons in the top row are reversed; meaning that when both shift and caps lock are OFF, these buttons show numbers, not symbols.
When I enable caps lock, I get capitalised letters and the numbers stay the same.
And when I press shift, I get capitalised letters and the symbols instead of the numbers.
So essentially, if I want it to be normal(lowercase letters + the top row giving symbols) I need to enable both caps lock and shift.I tried it using the touch keyboard.
I tried every language I can find that has QWERTY and although some of the symbols change, I always get numbers when shift and caps lock are off.However, any azerty keyboard works fine..
I have been googling for days and looking at dozens of forum threads but NONE of them matched what I was looking for...
I don't know if this is supposed to happen, nor do I care about it.
I just need help in making it stop.
Thanks !

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RELEVANCY SCORE 98.4

So I recently bought this new laptop(windows 10) and I discovered something wrong.
It's a qwerty keyboard, and the letters work fine.However, the buttons in the top row are reversed; meaning that when both shift and caps lock are OFF, these buttons show numbers, not symbols.
When I enable caps lock, I get capitalised letters and the numbers stay the same.
And when I press shift, I get capitalised letters and the symbols instead of the numbers.
So essentially, if I want it to be normal(lowercase letters + the top row giving symbols) I need to enable both caps lock and shift.I tried it using the touch keyboard.
I tried every language I can find that has QWERTY and although some of the symbols change, I always get numbers when shift and caps lock are off.However, any AZERTY keyboard works fine..
I have been googling for days and looking at dozens of forum threads but NONE of them matched what I was looking for...
I don't know if this is supposed to happen, nor do I care about it.
I just need help in making it stop.
Thanks !

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RELEVANCY SCORE 98

My computer is exactly one month old.  I have move it to tablet mode 5 times.  The sixth time the left hinge literally snapped and disconnected from the computer.
I have always been a Dell customer, but I will not purchase from them again.  I see many people have had this issue.
It is not because of wear and tear. It is because this model has a defective hinge and dell should honor replacements.  I am so disappointed in the craftsmanship of this computer.  Dell used to be number 1... not any more in my book.
Now I have to deal with sending it somewhere to get the hinge repaired and be without a computer for 2 weeks.  Thanks Dell for standing by your products.  NOT
I will never recommend a Dell purchase to any person I know.

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RELEVANCY SCORE 97.6

There seems to be a adaptive dimming function on battery where the desktop dims a little when no programs are open. I really don't like that feature and see no option to turn off in Windows 10 settings under display?

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RELEVANCY SCORE 97.2

Hi there everyone,
Can anybody please help me,I set my keyboard backlight to dim but everytime I turn on my laptop again after shutting it down the backlight is at full brightness.I know this doesnt sound like that big of an issue but its bothering me alot.I have windows 10 and updated Dell  software that comes with the computer.
Any help will be greatly appreciated.
Thankyou.
Regards,
Khizer.

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RELEVANCY SCORE 97.2

I have done config:
msconfig -> boot -> advanced options -> (unchecked) maximum memory
But when i restart my computer than it not work.
Please help me fix it.

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RELEVANCY SCORE 96.8

Hi 
Recently my dell inspiron 7537 is having problems opening properly. I am not sure if it is the way I carry it in my back back (college student) but I always use a case with it and make sure to be gentle setting my backpack down, etc. I have had this computer since 2014 and never had any problems, I love it!. But recently when I try to open the laptop for use the right side makes a popping noise at the crease and the bottom right of the screen (not the touch screen portion but where it is black at the corner) is popping off. I can see the lights behind it. I am able to press on the screen to get it to pop back in place but even when it is in place and I test it by opening and closing it the same popping noise happens and the portion of the screen is raised again. 
Is this a problem I live with now? Any solutions? I bought my computer at costco but I can't remember if I had a warranty or if it even lasted this long. Any suggestions?
Also the actual computer functions just fine, no problems booting up or anything.

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RELEVANCY SCORE 96.8

I am not happy with this product. I have submitted a second trouble ticket today. The first was for a hard drive issue and the second is probably a motherboard as the customer support alluded to. Less than 6 months and now twice I am going to be without my laptop for an extended period of time. The first time was a for a week. For the second issue, I will have to send my laptop into the service center and even though they said they would expedite it, it will probably take at least two weeks for just shipping back and forth. 
I was thinking of getting something similar for my daughter, but after my experience with how inconsistent the laptop has been and how fixing the current laptop I have will take awhile, I can't see buying another Dell laptop. I was thinking of starting on my Master's next year, but obviously I may have to think about purchasing a second laptop to ensure that I have a trustworthy device to use for my school work. 
Honestly, right now, I feel that with every new Facebook post that Dell has about new products, I would like to tell my story on each and every post to ensure everyone thinks twice about buying a Dell computer. Just looking through the posts in the forums, it doesn't seem like many people are getting the support that they should be getting for spending a good chunk of money on these computers. The last time I had this much trouble with a computer was with E-Machine and their service was terrible. Is Dell going the way of E-M... Read more

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RELEVANCY SCORE 96.8

So, this happened a long  time ago but when ever I try to turn my computer on it wont start up, but when I plug it in there's a weird buzzing noise you can hear it if you put your head near the laptops keyboard and also if you put your head near the bottom of the laptop and there is also no display when plugged in. I really need a solution without buying a new laptop. 
Please help 

A:Dell Inspiron 14 7000 series - 7437

Hi Charlierca
Thanks for writing to us. 
When did the issue start? Have you made any hardware or software changes? 
Please try an external monitor if available. 
Almost all the parts in this model are quite complicated to remove including the battery. 
The noise can be from fan or the hard drive. 
Is it possible to record the buzzing noise and send to us. ? /
Should your system be under warranty we can get it repaired. 
Await your response.
Regards

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RELEVANCY SCORE 96.8

My charger is good. The light indicator on the lap top is working so it's taking the charge. When I press the power button the keyboard will light up but never turns on. It's has an internal battery so I cannot perform a reset as so many post and videos suggest. Please help.

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RELEVANCY SCORE 96.8

Can someone help me please.... I got a newly bought dell inspiron 13....it wont boot to windows now...it just stucks with the dell logo and after a few minutes a blue on screen will appear and turn off.   I notice also that it heats up...the back side of the laptop is getting hot

A:brand new dell inspiron 13 7000 series

Hi FOXNIGHT,
Rather unfortunate you had to face issues on a new machine. 
What is the exact blue screen error message / code? Does the system restart after the bluescreen crash or does it power off? Are you able to boot to f2 or f12 on startup?
Press and hold the fn key + power button to turn on the system and it should initiate the diagnostics - check for any possible beep codes.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 96

So Dell made a really terrible decision.  They have a transparent strip in the power button for an LED light to indicate if the power is on.  A power indicator is a given in any laptop, no matter how cheap it is.  However, Dell in all of it's genius decided to not include an LED bulb on laptops up to the Inspiron 7000 Series, despite leaving a transparent slot for it.  Seriously, what happened to this brand?!?  Do children make these laptops now?
I want to fix this, as my laptop is no longer returnable and a power indicator is absolutely necessary.  So the only thing I can think of is replacing it with one from the 7000 Series somehow (with some help probably).
This is a Dell Inspiron 5559.  I also have an Inspiron 5547.  Not sure which exact 7000 model I should get the part for...
Are they compatible?
Is there an easier way? Like how Fn+H turns on the hard drive indicator?
Thanks.

A:Can I replace a Dell Inspiron 15 5000 Series power board with a Dell Inspiron 15 7000 Series power board?

The systems use different case and mainboard designs -- and may even be made by different companies.  The answer in all likelihood is no.
I don't think Apple has produced a Macbook with a power indicator -- the PC vendors are playing follow Apple.

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RELEVANCY SCORE 95.6

Hi,
I am planning to buy New Dell Inspiron 15 series 7000. I would want to replace the harddisk with SSD by next year or so. But i wanted to know if i can have SSD along with hard disk in this laptop.
I wanted both good performance along with large storage. So i was wondering if i can have two disks at once.
Thanks in advance

A:Can i have SSD along with hard disk in New Dell Inspiron 15 series 7000

mSATA and mini-PCI express have the same form factor but are electrically different.   It doesn't look like any of the newer Inspiron 7000 series models have mSATA connectors -- the older 3rd generation ones did, though.
If you want an SSD along with a hard drive, you'll need to consider  an XPS system - not an Inspiron.

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RELEVANCY SCORE 95.6

Hello, I purchased this touch laptop months ago and it has barely been used or even mobile. I have had an issue with the screen flickering for quite some time, it came out of nowhere prompting me to use the laptop less. 
The screen does NOT have an issue with flickering and brightness. The screen flickers EVERY time I move/touch the monitor at all. Sometimes when I move the entire laptop. Please give advice on what I should do as I don't have a ton of $$ to go anywhere to get it fixed and I bought the laptop in brand new condition from Craigslist so there is not a warranty.
Thank you for the help and please do not respond if you have the same problem, but you do not have a viable solution, that helps no one. 

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RELEVANCY SCORE 95.6

Hi All,
I just bought my Dell Inspiron 13 7000 Series 2 in 1 for 2 weeks, I found out that my casing color from
silver grey color became dull color. Anyone facing this kind of issue before?
For the images below, you can see what happen to my casing just in two weeks after I purchased.

A:Dell Inspiron 13 7000 Series 2 in 1 Casing Issue.

Any Dell Inspiron 13 7000 Series users face the same issue?
Hope you can share with me if you purchased this laptop.

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RELEVANCY SCORE 95.6

What pens are compatible with dell inspiron 13 7000 series???????????????

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RELEVANCY SCORE 95.6

Hi, 
I just bought this touchscreen 2-in-one laptop with Dell Active Stylus for Dell Tablets (750-AAGN) .
my question here is :
1: Do Photoshop , Zbrush  support this laptop / stylus pressure sensitivity ? 
2: how good is the pressure sensitivity on this device ?
3: how durable is the screen ? if i draw on it for 4-5 hours per day it wont get damaged in short time ?
Thanks .

A:dell inspiron 13 7000 series 2-in-1 (7347) for drawing.

I have a Dell Inspiron 7000 series 2-in-1 and the newest version of the stylus (half silver half black). It worked amazingly well with all the software I tried including PhotoShop. Didn't try it with ZBrush. Pressure is pretty good. My kid is an artist and she said it compares favorably with her tablet for responsiveness. 

No idea about the screen, but since it is glass, I wouldn't think it would be a problem.

HOWEVER - the stylus completely stopped working with the upgrade to Windows 10 and so far there has been nothing from Dell about it. If you are using Windows 10 and the stylus is working, cool - you shoudl be in great shape. 

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RELEVANCY SCORE 95.6

An FPS I play utilizes some of the function keys. They are not working in-game (namely F5 and F7). In case it helps, the game is Combat Arms. The laptop is brand new.

Any help is appreciated

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RELEVANCY SCORE 95.6

So, I've had my Inspiron 13 for about a year or so. I've had no real major issues or complaints, including upgrading to Windows 10 and those that I did have were solved with a simple search. After having my laptop for a year, its storage eventually filled up. I used a program called CCleaner to delete any junk files on my system, doing my best to make sure the program didn't delete any files that I needed, or that were necessary to the system. However, my best wasn't good enough as my system lost its functionality to automatically rotate depending on what orientation the system is in (Auto-Rotate). I went to the support page for my model, ran the system diagnostic more times than I can remember, as well as doing a full system scan twice, but all the tests showed that my system had no errors and was up to date. I reinstalled all the drivers on the support page, and uninstalled and reinstalled QuickSet64 and the ST Microelectronics 3-Axis Digital Accelerometer Driver, as this thread had suggested the problem may lie there. I also downloaded the Dell "Intel Chipset Driver" as this thread had suggested, verified that QuickSet64 was starting up with my system as this thread had recommended, and disabled the sensor in Device Manager and re-enabled as this thread writer had done, along with updating as many items in Device Manager as I could. I did however notice that I only had one sensor whereas others have seen two, and the numerous t... Read more

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RELEVANCY SCORE 95.6

Hey everyone. Recently, my computer's screen has been on the fritz, and I'm wondering if this might be something I can replace by myself with a part or if it's something that requires sending it back to Dell.The screen can still look normal, but will sometimes freeze completely if the computer lid is moved from a certain angle. When this happens there's also visual artifacts and a change of colour - sometimes the screen goes completely black. The problems are mostly gone whenever I'm moving the lid, but come back when I stop. Can I replace the screen my myself do you guys think? Or is it a cable that needs replacing/ a more solid connection

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RELEVANCY SCORE 95.6

While I am using my laptop my keyboard will suddenly stop working, my mousepad will still work but I can't type on anything. Whenever I try to restart or shut down my computer to try and fix this it doesn't shut down properly and the power light is still on but the screen is black. I can't turn the laptop on or off there is just a black screen but the power light is on.

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RELEVANCY SCORE 95.2

About once every month, my laptop keyboard will freeze up out of nowhere. It doesn't matter what I'm doing at the moment. However, at the same time, the power button also stops responding. In order to turn off my computer, I have to unscrew the panel under my laptop and unplug the battery cable. After re-plugging the cable in and rebooting, my laptop works fine... until the next time the keyboard fails and I have to do everything described above again.
I have attempted factory resets and system restores but nothing I have done seems to resolve the issue. I suspect that the issue may be related to the actual keyboard's hardware but I am hesitant about opening up my laptop unless it's actually necessary.
Anyone who has experienced this problem or has any insight would be greatly appreciated.
I can post specific specs if needed but here is a screenshot of some of my general specifications: i.gyazo.com/da92a4946a6acafa272ec0811f14c5e3.png

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RELEVANCY SCORE 95.2

About once every month, my laptop keyboard will freeze up out of nowhere. It doesn't matter what I'm doing at the moment. However, at the same time, the power button also stops responding. In order to turn off my computer, I have to unscrew the panel under my laptop and unplug the battery cable. After re-plugging the cable in and rebooting, my laptop works fine... until the next time the keyboard fails and I have to do everything described above again.
I have attempted factory resets and system restores but nothing I have done seems to resolve the issue. I suspect that the issue may be related to the actual keyboard's hardware but I am hesitant about opening up my laptop unless it's actually necessary.
Anyone who has experienced this problem or has any insight would be greatly appreciated.
I can post specific specs if needed but here is a screenshot of some of my general specifications: i.gyazo.com/da92a4946a6acafa272ec0811f14c5e3.png

A:Inspiron 7000 Series 7559 Keyboard and Power Button Failure

I am having the same issue. Updating the bios hasn't solved anything. Calling support now to have the system replaced

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RELEVANCY SCORE 95.2

Hi, 
I purchase this Dell Inspiron 15 5000 Series 15.6 Inch Laptop last December and it was great to allow me to interchange the use of touch screen and keyboard with mouse. Suddenly a couple weeks ago, the keyboard and mouse were not recognized by the system when I turned on the laptop. I got the touch screen working but I need to use keyboard and mouse most. Any advice on how to fix it?
Many thanks! Jade.

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RELEVANCY SCORE 94.8

I purchased the Inspiron 15 7000 series laptop 1-1/2 weeks ago at Best Buy. The salesperson had me buy a VGA to USB adapter and suggested I plug it directly into the USB port and not through the USB hub I also bought. However, I cannot get the monitor to work. The computer is running Windows 10. The display shows 3 monitors (I also have a monitor on the HDMI port) but the settings for the Dell are greyed out. On other computers, shutting the laptop cover allowed the use of two external monitors, but I haven't been able to get this to work. Even unplugging the HDMI monitor doesn't allow the Dell monitor to display. Does this monitor work on the newer laptops? If so, what else can I try? And am I limited to two monitors on Win10 with this computer?

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RELEVANCY SCORE 94.8

Hello: 
I have a Dell Inspiron 15 7000 Series 7559 laptop that came pre-loaded with Windows 10.  The Anniversary update  for WIn 10 refuses to install with error code 0x80070003 and I have tried multiple things from online research all to no avail.  Tired of the thing constantly downloading the update for it to fail... Sick of Win 10 frankly as well as it truly is horrid.  My question:  is there anything preventing me from reformatting my C Drive and installing Win 7 Ultimate x64 on this laptop model?  I assume I could pick up the needed Win 7 drivers from the Dell site.  Please advise.

A:Dell Inspiron 15 7000 Series 7559 - Install Windows 7

It can be done, but because Microsoft removed the ability to boot Windows 7 USB media on Skylake platform system (which your system is), it is going to require the preparation of a new set of boot media -- you cannot simply make a Windows 7 or 7-SP1 boot medium and do the install.  It isn't a trivial exercise.  And because Windows 7 lacks support for the advanced power management of the Skylake platform, the system will run hotter and with reduced battery runtimes.
You might be better off doing a clean install of Windows 10 including the anniversary update (the ISOs are available from Microsoft) than in downgrading to Windows 7.  Also, unless you have 10 Pro, you don't have downgrade rights so you'll need to have an unused license key for Windows 7 (they're no longer legally available for sale).
For the process, see
www.dell.com/.../SLN300564

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RELEVANCY SCORE 94.8

Just got my new laptop today, and of course first thing I do is open it up and put in an SSD. Well it looks like the "holder" that you put the drive in before screwing it into the actual laptop is warped... Photo attached. If you look, towards the left of the pic is where the screw is, then the caddy slowly protrudes out, then goes back in closer to the second screw. Do you guys think this is cause for concern (ie will it randomly one day destroy my entire laptop due to the pressure)? Or if I leave it alone should it be fine.

Thanks

A:Warped HDD caddy Dell Inspiron 15 7548 (7000 series)

You could take it out, take the drive out, then use light finger pressure to straighten it out. From what I can see, it wouldn't cause me any undo concern. If the retaining screw isn't binding I wouldn't worry about it.

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