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FIngerprint stopped working following Creator Update

Q: FIngerprint stopped working following Creator Update

I recently updated Windows 10 Pro x64 on my Envy 14 to the new Creator Update from Microsoft and now Windows does not recognize the fingerprint reader. HP Simple Pass recognizes it when I manually open the app but will not recognize any fingerprint. I updated the driver manually through device manager to no avail and HP Update Assistant says there are no updates for my computer. Help please.

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RELEVANCY SCORE 200
Preferred Solution: FIngerprint stopped working following Creator Update

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 111.2

I've now tried installing the Windows 10 Pro Creator's Update twice, and both times my fingerprint reader stopped working for Windows Hello. I just get "Your credentials could not be verified". I've tried uninstalling and reinstalling the driver (and I'm on the latest), removing and re-registering my fingerprint, and I've also tried the trick I saw suggested elsewhere of switching to a local account, then back to a Microsoft account. That works temporarily but as soon as I switch back to my MS account, it breaks again. I've rooted around the BIOS but everything seems fine. I have the same fingerprint set on startup and that still works fine; Windows just doesn't recognize it, either when it's passed on from the BIOS or when I try to do it again manually. Has anyone had this problem and managed to fix it *without* reverting permanently to a local account? I don't see why that should be necessary and it definitely isn't supposed to be. I have reverted back to the Anniversary Update both times because of this issue.

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RELEVANCY SCORE 80.4

Hi
Have seen several posts but no solutions. After a windows 10 update a couple of months ago, the fingerprint scanner stopped working. It recognises me but then says "your credentials could not be confirmed".
Microsoft have sent endless messages blaming the driver, the scanner etc etc. Finally they say it is an issue with the update, but they have not solution at this time. Good old Microsoft and their helpful updates, which you cannot avoid.
Anyone have the same problem and how did you fix it??
Thanks

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RELEVANCY SCORE 78.8

Hello. . .
I use the fingerprint reader to login to my Latitude E5550 every time.  However, I was unable to do so after the latest Windows 10 update (version 1607).  

It did still show in the Windows Device Manager (i.e., no "Unknown Device" listed)
I went into the DDP Console to try to register a new fingerprint (for troubleshooting), but it wasn't reading the swipes
I attempted to update to the latest firmware/drivers, but that only caused unknown devices to show up in the Device Manager (ControlVault Firmware v3.3.15.0 and ControlVault Drivers v3.3.14.68)
Switched back to the older driver (v3.0.48.26) and all devices were once again recognized

Any suggestions for how to get around this?  It's not the end of the world, but I *really* like using the fingerprint reader (I paid extra for) to login.  If I can provide additional helpful information, please let me know.
Thanks!

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RELEVANCY SCORE 68.8

I get a "CD Creator has stopped working" message when trying to run Recovery Media Creation.  I am trying to create a system backup on a 32 gigabyte flash drive.  USB 3.0

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RELEVANCY SCORE 68.8

HP dv9812us Laptop. Vista Service Pack 1 3.00 g
I'm having a serious problem with my CD/DVD burner including an exclamation point beside the drive in Disk Manager. The drive won't work. The driver has been reinstalled with no solution. A friend thinks it's a bad drive. There are no recovery disks in that an error message "Application SoftThinks CD Creator has stopped working" came up, and it will no longer produce the backup disks. Could this be the problem for why the drive won't work?
Jim
 

A:SoftThinks CD Creator has Stopped working

hi and welcome to TSG this may help with your cd/dvd drive
http://support.microsoft.com/kb/314060#fixit4me
 

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RELEVANCY SCORE 68.8

My Roxio Creator Pro 2010 worked perfectly before, but after some microsoft updates that were automaticaly installed I get the "Roxio creator has stopped working" error and it wont open. I went back and deleted some og the updates but it didn't help. Anyone else have this pro?blem

A:Roxio creator has stopped working

Hi and welcome to TSF try system restore to before the updates were installed

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RELEVANCY SCORE 68.4

i am using a Toshiba Tecra running windows vista business with fingerprint sensor. now the finger print sensor has stopped working. the error message reads like this 'Fingerprint Server Process for Vista stopped working and was closed'. can someone help me out with the solution?
 

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RELEVANCY SCORE 68.4

Dear all, I've just received my P50 (20EQS00600, M1000M, i7-6700HQ, 16 GB RAM, 512 GB SSD) about a week ago, and I quite like it. However, there is one thing that is driving me nuts: after I upgraded from Win 7 Pro 64 bit to Win 10 Pro, the fingerprint functionality stopped working. This issue seems to be related to the ones reported in these two threads for the P70 but at the same time appears sufficiently different to warrant a new post: https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P70-fingerprint-software-issue/m-p/22517...https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/Fingerprint-and-Sound-problems-P70/td-p/... So, here's what I did:1) I clean-installed Win 10 w/o retaining any data/settings from the previous Win 7 installation; I even reformatted the SSD.2) Upon initial installation I was asked by Windows Hello to enroll fingerprints which I did.3) Fingerprint worked on the first login but then magically vanished. Windows Hello is no longer showing up as a login option in the Win control panel.4) I discovered in Device Manager that the Synaptics WBDI reports the following problem: 'This device cannot start. (Code 10)'.5) Repeated uninstall and reinstall of the drivers are to no avail. I tried both having Win look up a driver and manual installation of the drivers I downloaded from the Lenovo page.6) When I uninstalled the drivers and then wiped the stored fingerprints in BIOS, I was again able to enroll fingerprints with Windows... Read more

A:P50 Win 10 Pro -- Fingerprint stopped working

Same problem on my W550s under essentially the same circumstances.  Unfortunately Lenovo is taking the tack that FP problems on new machines are the fault of the software not the hardware so they will not warranty the bad FP sensor. I had 3 FP sensors in my W520 over the 3 years of its warranty as they are far from foolproof devices.  But now that Win 10 has taken over the software side of the usage, Lenovo has apparently decided they will save some service calls by not warranting the FP sensor and blaming the problem on software which they don't warranty. Good luck.  If you do find a solution, I will be listening closely.  



PerryW550s I5 QHCD, W520, I7 2720QM, M4 512 GB SSD OS/Program Disk, C300 256 GB Data Disk in Ultrabay Caddy; X220, I7 2620, Samsung 256 GB SSD, Intel 310 mSata Drv, T61, ancient but working, Asus MoBo, I7 2600k overclocked

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RELEVANCY SCORE 67.6

I tried doing a search but came up with nothing. The fingerprint scanner on my P50 just stopped working last week. No changes were made by me. In device manager there is an exclamation under Biometric devices/Synaptics WBDI. I tried disabling/reenabling and also tried uninstalling that and re-installing the Synaptics drivers from the support page but nothing is helping. I'm working on a project right now so don't have the time to do a Windows 10 re-install or contact support and inevitably ship this computer in for repair....so I thought I'd ask and see if anyone was experiencing this lately and if there was a simple fix (assuming the hardware just didn't fail suddenly). Thanks

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RELEVANCY SCORE 67.6

This problem has been reported several times before, but no answer whatsoever  The fingerprint reader stopped working, apparently after a windows update upgrade I have tried EVERYTHING there is, from uninstalling and deleting the driver files then reinstalling, downgrading the drivers, rebooting, upgrading, updating chipset, video card and display drivers, updated BIOS, etc. etc. etc. and the best thing that can happen is for it to work a couple of times and stop working again... it is a less-than-a-month-old computer and it seems  MANY users are having this problem....I already ran Lenovo Diagnostics tool, Lenovo system update tool, Microsoft's windows update and have latest definitioins for everything, Microsoft trouble shooter recognizes the problem but can't fix it. the only thing I haven't tried is downgrading my windows 10 to a previous version... computer: Lenovo Ideapad Flex 5 Model 81C9Processor Intel Core 17-8550U @ 1.80GHzOperating system: Windows 10 Home 64-bit  Ver. 1803 Synaptics WBDI driver version: 5.5.2613.1050 Intel(R) UHD Graphics 620 ver. 23.20.16.4973 BIOS version 4QCN43WW(V2.07) Thanks for any help I can get to solve this annoying situation

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RELEVANCY SCORE 67.6

Lenovo yoga 900-13isk Bios c6cn39ww, I have been having trouble using the laptop, as soon as I move the screen it will go off, if I slowly move the screen back to a certain spot it will show again. it as if I just dim the screen, if I hook up an external monitor it works fine. what I've done so far, removed and reloaded the complete computer to factory, no help, I then removed the battery - reinstalled and again same problem., next I read the ribbon cable might be loose, I removed the back and moved the ribbon and did not get any flickers on the screen so My thoughts are the ribbon cable is good. I then re installed the lenova drivers and I'm having no luck repairing. I then ran the lenovo diagnostic, all passed until I got to Accelerometer interactive test it failed (9s)??? the error is unexpected values read from the sensor.and Gyrometer interactive test failed (39s)?? unexpected values read from the sensor.. I'm not sure what the 9s or the 39s stands for.also these test were run while the external monitor was connected in extended screen mode. nothing on the laptop monitor back light on just no desktop, the external monitor was perfect..Ideas appreciated. this laptop has been great its been used very little, basically just to read the paper in the morning, never droppedthank you

A:Fingerprint Sensor stopped working

I think you mistitled your post. 

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RELEVANCY SCORE 67.6

The fingerprint reader on my W541 laptop stopped working.  It's been working for more than a year, and worked last week.  Now it's not working - not illuminated & doesn't read my fingerprint.  Going into 'Settings' (Windows 10), 'Accounts', & 'Sign-In Options', it says "Windows Hello is not available on this device".I believe 'Windows Hello' is the software that runs the fingerpront reader.Any ideas of what to look for to get this working again? I have not loaded any new software since last week (when the fingerprint reader was working).The last system update installed was:"Intel Corporation - Bluetooth - 11/14/2016 12:00:00 AM - 19.30.1646.853" - installed on 2/1/17 (4 days ago).The fingerprint reader worked OK after that update.  

A:Fingerprint Reader stopped working

First, look in the device manager and see what it says under Biometric Devices

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RELEVANCY SCORE 67.6

Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it

A:Fingerprint reader stopped working

  
Quote: Originally Posted by Kika


Hope someone can help me with this, Windows update offer me newer driver for my fingerprint reader AuthenTec AES2501A and after that update reader simply stopped working. If I try to enroll fingerprints it sais Windows did not find any biometric devices, also it says same at logon screen and I always need type password which is annoying. There are no 7 drivers for my laptop model, only Vista. I upgraded from Vista to 7, driver was installed under Vista and it did always work with 7 with no problem, stupid me I went and updated it I removed driver and now when I do new hardware scan Windows can not find driver for my device or if I tell it look online, it will install same driver that does not work. Vista driver comes with ThinkVantage security solutions and the installer simply will not run under 7 (operating system not supported error). What to do? Is there any way to make installer not check my system? Or how I get driver out from exe file? I don't want install Vista and then 7 again and all the programs, I will spend all day on it



You can use the vista driver if you install it in compatibility mode. to do this right click the installer>properties>compatibility mode>check vista. then install

Ken

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RELEVANCY SCORE 67.6

My fingerprint reader has stopped working again. It started working after the last Windows 10 update, but after some time it just stopped working. I got a message saying to "swipe my finger slowly". Other times it said to "swipe finger more to the left" But no matter how many times I tried the reader just did not recognized my fingerprint. Now the reader's light is not even visible when I swipe my finger. I have not updated Windows again since I'm waiting for the latest update of Windows Creator to be available for my laptop.  All the other available updates for my laptop were supposedly installed on 4-17-17 Any help? Thank you.       

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RELEVANCY SCORE 67.6

I've been using the new 6th gen X1 Carbon for about 2 months now. All of a sudden today, my fingerprint sensor does not work. When I turned on my laptop, I tried using the fingerprint sensor for log-in. The sensor won't even flash (orange for failed, white for success). Did anyone have this similar issue? How do I fix it?

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RELEVANCY SCORE 67.6

My fingerprint reader randomly stopped working a few days ago. I first noticed it when trying to log on to my computer because the reader doesn't respond at all and now it doesn't even give me the fingerprint reader option when it comes to the welcome screen.

Thanks in advance for this help, please let me know anything you need informationwise.
 

A:Fingerprint Reader Stopped Working

The only thing i can think of is uninstall then reinstall the driver for it and see if it works again. i have two ibm thinkpad laptops with that feature and i dont even use them because to me personally they are a nuisance and after one went haywire and locked me out of the computer i said i dont need this headache anymore.i had to take the hard drive out remove the driver for that and reinstall the hard drive. no more problems after that.
 

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RELEVANCY SCORE 66.8

I woke up this morning, turned on the laptop, and completely out of the blue the fingerprint detection stopped working with the message "Sorry, something went wrong" (It had been working for months).  So I removed fingerprint detection in Windows setup so I could reset it, however it will not let me set up a new fingerprint.   Here is what happens when I try and reset it: 1) Click Setup.2) Click Get Started.3) Message comes up "Touch the fingerprint screen" (NOTE: The green LED illuminates).4) Place the finger on the screen and the following message immediately appears:     Sorry, something went wrong.  Close Windows Hello, and then try going through the setup again.5) So rebooted to make sure that was not the problem and tried again and it still does not work. What else I tried: 1) I uninstalled the Biometrics Driver and reinstalled it from the Lenovo site.....Same problem. My laptop = T470OS = Win 10 Pro 64 bit (Latest Updates from Microsoft)All Drivers = (Latest Updates from Lenovo)Biometric Device = Synaptics WBD(SGX enabled)    The device is working properly    Driver = 5.2.3515.26 (05-23-2017)

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RELEVANCY SCORE 66.8

Two weeks ago I bought a Yoga 720 and it has worked fine (including the fingerprint scanner). Three days ago it just stopped working. Now the Windows Hello says that my device doesn't support that feature. In the device manager it indicates that the Windows can't load the driver (Code 31?). I have been trying to reload the drivers for the fingerprint scanner from Lenovo without success. Any help would be greatly appreciated. 

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RELEVANCY SCORE 66.8

Hello,I recently formatted my system with a clean Windows 10 install (Fall Creators Update). Everthing went good and the fingerprint correctly worked after the new install. I also registered my fingerprint and used it several times. However, when I run a driver update from Lenovo Vantage and the system found the new driver for the fingerprint sensor, after the new update the fingerprint stopped to work. This is what I get:  and clicking on the device I got this:The error code is 31. I tried to remove the device also removing the driver, reboot and reinstall the latest driver. However, nothing is changed and I alwais got the same error.Any solution? Thanks in advance

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RELEVANCY SCORE 66.4

Latitude E6230 fingerprint reader stops working after Windows 10 upgrade. Reader is recognized in Win7 but not in Win10. Reinstall OS several times, same results. Applied Dell security driver P5T4G but same result. Device status: This device cannot start (code 10) Current device power state cannot support this request. USB\VID_0A5C&PID_5801&MI_03

A:E6230 fingerprint reader stopped working in Windows 10

I am having the same issue on my latitude E6430

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RELEVANCY SCORE 66.4

I am running Windows 8.1 that is up to date with maintenance, etc. Windows fingerprint login was working fine until a few days ago when it stopped working. I have done extensive research online to no avail. I have restored my system to a point in time (3/15/2015 via a system image restore) when fingerprint login was working and still have the problem. My system is

Product name:HP ENVY TS 17 Notebook PC
Product number:E1P13AV
Serial number:5CG3487Y00
BIOS (Configuration):F.65-11/20/2014 (097F110000405E00000620000)
Keyboard revision:KBC Version 93.52
Total memory:8.00 GB
Processor name:Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Can someone please help get this thing going again? I'm completely out of guesses!

Thanks ...

A:[SOLVED] Windows Fingerprint Login Has Stopped Working

Check HP Support for updated fingerprint software -

HP ENVY TouchSmart 17t-j000 Select Edition CTO Notebook PC Drivers & Downloads | HP? Support

(Not sure if the above link is for your exact model or not)

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RELEVANCY SCORE 66.4

Hi,I am suspecting a hardware failure, but wanted to check the forums first anyway.I have an X230 Tablet running Windows 8.1 Update. Fingerprint software 6.0. Was working fine (i.e. swipe to power on and log on to Windows and the Lenovo Password Mgr) until this morning. No more green light on the sensor, no function. Windows says that the fingerprint sensor is not available.It was still showing up in Device Manager, I uninstalled it as part of some troubleshooting and it's not being detected anymore now.Any ideas other than hardware?Thanks,SA.

A:X230 Tablet fingerprint reader stopped working

It sounds like hardware failure but try one more thing:
 
Reboot into BIOS setup (by pressing F1 at the ThinkPad logo screen).
Go to the security -> fingerprint menu.
There's an option about clearing the fingerprint sensor storage (or something like that).
What happens?
 
 

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RELEVANCY SCORE 66.4

After a Windows update, I can no longer use my finger print to sign in! It says "Your credentials could not be verified" after the fingerprint reader goes green and says "Hello <my name>" This is windows Hello with Microsoft live. If I try another (wrong) finger, the reader LED will go orange and will not even say "Hello" so I know the reader is working... but something broke after an update. I tried changing the group policy settings to allow biometric sign in, but I still get the error... Please advise, this is annoying!!

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RELEVANCY SCORE 66.4

I upgraded to Win10 last year. The fingerprint reader has been working fine since then. Recently it stopped. Device Manager says the device is working properly. SimplePass doesn'r report an issue. I'm still prompted for my fingerprint when logging into web sites. But the reader doesn't appear to be on. The light doesn't flash and my fingerprint isn't read. Device Manager lists the driver as: 1/7/20124.3.301.0 My SimplePass is: 6.0.100.276

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RELEVANCY SCORE 66.4

im using a toshiba satellite p300 laptop with a authentec aes1610 fingerprint reader

when i updated to windows 7 it worked fine and i could log onto windows using my fingerprint, then i installed all the toshiba drivers to get my webcam and bluetooth working. when i did that it installed the toshiba finger print logon software and after removeing the toshiba fingerprint software i can no longer see the finger print logon option (the standard windows one) at the logon screen. i have checked the biometric settings and it is all turned on.

how do i get the standard fingerprint logon back?

A:standard windows fingerprint logon stopped working

Try device manager, personal identification devices, right click on the fingerprint reader and rollback driver.

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RELEVANCY SCORE 66

Hi,I just upgraded to Windows Insider 17074 and now the Fingerprint stopped working. (Error 31) in Device Manager (Windows is not able to load the driver)I already tired to reinstall Synaptics Metallica MOC Touch Fingerprint Driver for Windows 10 (64-bit) - ThinkPadAny idea? Regards Dirk

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RELEVANCY SCORE 64.8

A couple of days back, after a windows update, the fingerprint scanner on my Thinkpad X270 has stopped working.  Initially, in Device Manager, it displayed the following:  "This device cannot start (Code 10)" But after I tried to update the drivers, it now displays: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31){Operation Failed}The requested operation was unsuccessful." Any ideas what I can do to fix it? It's as if it just suddenly stopped working overnight.

A:Thinkpad X270 - Synaptics WBDI Fingerprint Scanner Stopped Working

Did you see the below thread? https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...  





If a post answers your question, please mark it as an?Accepted Solution?!TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 64

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 62.4

Hello,      After upgrading to the Windows 10 Creators Update (1703), the HP Accelerometer driver does not work properly.     I have tried to reinstall the HP 3D DriveGuard Software (ver 5.2.2.1) on the ProBook 6570b product support website (http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5212928&swLangOid=4&swEnvOid=4192), but it still does not help solve this problem.      Could you please help solve the issue? Since the 3D DriveGuard feature is necessary and critical in my daily work.     Thank you !  

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RELEVANCY SCORE 62

Hello all - my system updated last night, it took over 30 minutes to do, and this morning when logging into my system I find the fingerprint app is not working at all. I dl'd the app and program and after loading, there was an error message: rnpipe: svr(00000001fusserver) not found I tried dl'ing more software for this to no avail.... Anyone else encouter this issue? There must be other issues of which I have yet to encouter with this update... TIA for your assistance and input. bo1953





T61, 6465, Vista

A:T460p Fingerprint App Not Working After W10 64b Update....

Hi, Not sure if this will fix your problem but did you update your fingerprint software?  After I upgraded to Windows 10 FCU my windows hello camera quit working too until i got my SGX issue fixed. https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-T-SERIES-LAPTOPS/THINKPAD-...   





TP 25 Retro, W510 850 EVO, A30pRetired 385D, A20p, A21p

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RELEVANCY SCORE 62

ThinkPad T440p. Win 10 Pro 1703, OS Build 15063.632, Synaptics FP Sensors (WBF) (PID=0017) Driver 4.5.514.0 dated 5/23/2017. Since the last update having difficulties signing in from a cold start. Takes 4 or 5 swipes to log on. Resuming from sleep the reader doesn't work at all. Tried to update and/or add a fingerprint. When I use the finger I usually use it recognizes the print and says that it is already registered. When I try to add a fingerprint the app reports it is having trouble recognizing the input. Result is I have to enter password to resume from sleep.Any ideas or suggestions greatly appreciated. 

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RELEVANCY SCORE 62

The Fingerprintreader on my x240 worked fine until last week. After installing recommended software via Lenove, Win 10 donīt recognises der reader / sensor anymore. Windows Hello can not be enabled (was runnig fine before). How can I fix this? Thank you in advance

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RELEVANCY SCORE 61.2

Hello, above Problem accoured on my thinkpad T470.I work with this notebook 1 1/2 month on a daily basis and all fine, until now. After a windows 10 update I can not use the fingerprint anymore for log in.I can register new fingers, but its not showing anymore. I found this hint from Lenovo, but the shown way is not working, because there is no software, I can deinstall, like descripted. https://support.lenovo.com/th/de/solutions/ht104227 So, how can I get the fingerprint again, please. Regards Torsten

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RELEVANCY SCORE 61.2

Good evening, my fingerprint reader/simplepass stopped working after my computer received an update this past tuesday. Let me give you a timeline of event. I tried to reinstall simplepass- it would not let me do it because I was told to remove aunthentec driver. I wasn't able to remove authentec driver in the begining, so I used the instructions in another post and did it via the registry. I tried to reinstall simplepass, it would not allow me to do it, saying I already had a software that perform the same function. tried system restore, failed about 6 times. deleted all programs and restarted to download simplepass and it worked, however, It is not the one that uses fingerprint data. I tried to reinstall my old simplepass, and it work This is the error I get after I finally was able to reinstall simplepass "The truesuite engine failed to initialize properly. Restarting the application, restarting the computer, or reinstalling the application may fix this problem. The application must now exit" so, how can I find the truesuite engine? thanks

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RELEVANCY SCORE 61.2

Yesterday I ran Driver Booster in an attempt to improve Netflix playback. It said I had 72 out of date drivers. After running it and restarting, the fingerprint reader permenently said "Reader not detected". I have it set to require password and fingerprint for all accounts, so I cant log in to try to fix anything. Any ideas what I could do aside from factory reset? Unfortunately dont have any backups (But I did pull all the files from the drive so not THAT concerned about them, but would prefer to just fix the issue)

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RELEVANCY SCORE 60.8

We have just purchased the XPS 13 over the past weekend.  The laptop was working great, until the creators update occured.e 

once the update occured the WLAN auto-config service appears to crash during the association phase when the laptop is attempting to connect to an SSID.  It starts to connect, then the autoconfig config crashes and the laptop stops probing for beacons.  I am able to get Wi-FI to work with one of my USB Wi-FI cards.
I have had to roll back to windows 10 in-order to get the wifi card to work.  I have tried the latest drivers from intel and the Dell site and I have been unable to get the wifi-card to function.

A:XPS 13 2-in 1 (9365) intel 8265 no longer working after creator update

The Creator's Build did not bother my system.  Other than always having to set my system to a Private network after such an upgrade/update, it works normally.
Can we assume all of your Drivers/Bios updates are done?  If you want to give some info regarding your configuration, we can compare systems.
Windows 10 seems to have a built in driver for that Wi-Fi adapter.  The Dell driver should work better, so you might try to reinstall it, just in case or vice versa..

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RELEVANCY SCORE 60.4

I am working on an Ideapad Yoga 13 and after the Creator's Update was issued I have not been able to run dual monitors on this PC. When I open the device manager, the graphics driver is showing an error and the properties menu returns the following message:"Windows has stopped this device because it has reported problems. (Code 43)" I have tried reinstalling the Intel HD Graphics 4000 driver about 10 times, including the most recent version from Intel, and about 5 previous versions. None have been operable. I did also try resetting the PC, which worked for about 5 minutes before reverting back to the current state. Is this something that can be resolved? Or has this graphics card simply reached the end of its run? 

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RELEVANCY SCORE 60.4

My fingerprint reader will not start under Windows 10 Creator when my external keyboard which has a builtin fingerprint reader is attached. The Device Manager shows that the internal reader is enabled but cannot start (Code 10). If I disable the device and then re-enable the device, then the fingerprint reader starts and will continue to function normally until shutdow. I have the latest Synaptics driver installed 5.1.327.26, but no change. If I do not have the P70 docked, then the fingerprint reader works fine. Suggestions?

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RELEVANCY SCORE 60

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled) I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.Please help. Thanks.

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RELEVANCY SCORE 60

Windows update caused this problem on 22-12-2008 and I noticed this error last week.

Problem with Video Driver :
NVIDIA GeForce Go 6150 Video Driver - 7.15.11.5682
This is the video driver version for my HP tablet(HP Website). But windows update installed the latest version(7.15.11.7770) from NVIDIA. From that time onwards, my touch screen stopped working.
I contacted HP care and they advised me to follow these steps.
1) Uninstall the latest driver and install the 7.15.11.5682 driver by giving the video driver (devicemanager ->display adapter -> Nvidia 6150 -> uninstall)
2) Bios Flash (they provided the software)
3) Calibrate
I am done with the first two steps but still my touch screen is not recognizing the pen. So I couldn't calibrate.
When I contacted the HP care again, they are telling it may be because of hardware failure. My notebook is working perfectly except this touchscreen problem.

Again they asked me to do the driver installation in safe mode.
(Add/Remove Programs -> Remove only display adapter)
Driver installed successfully but in device manager it is showing the latest version.
I tried two times, but couldn't help. I can't install the older driver. pls help.


Problem with Fingerprint reader :
Finger print reader has not detected.
I contacted HP care and they advised me to install the driver for fingerprint reader.
After reinstall and restart, I am able to see that driver is installed ( through control panel -> add/remove p... Read more

A:touch screen and fingerprint reader not working after windows update

Full system recovery solved the problem.

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RELEVANCY SCORE 60

Hello Community,I just installed this driver this morning :Driver installation doneBut since then my finger print is not working, i noticed in the windows control panel that there was a little warning sign next to it.I uninstalled it and re-downloaded the latest version on the Lenovo support page, but it does not seems to change anything...Here is the windows control panel and the Windows Hello (also unvailable).Thanks for the help!





My config: ThinkPad T520i : 42405BG : serie [removed] : Bios 8AET65WW (1.45) + win7 Pro

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RELEVANCY SCORE 59.2

After windows 10 updated itself to version 1703, the TrackPoint on my X1 Carbon stopped working. It's enabled in the BIOS, and uninstalled and reinstalled the Ultranav drivers. When I go to the Ultranav settings the "Enable TrackPoint" section is grayed out. It there a new driver or fix for this issue?

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