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Black Screen of Death combined with desktop freezing

Q: Black Screen of Death combined with desktop freezing

Let me start at the beginning of my current saga.

1. I received a blue screen of death about 4 months ago, the first time I had ever received one before. I restarted my computer and everything has been fine since then.

2. More often than not, I close my laptop at the end of the night and let it hibernate, only shutting it down every once in a while or restarting for windows update. Last night, I opened my laptop and had a few Chrome tabs open, as per usual, and everything was fine. Then for some reason everything froze. A freeze that locked everything up. I want to attribute this to windows update reminding me to restart after my previous update. I proceeded to force shut down and restart, then the black screen of death hit me. Just the mouse on the pitch black screen. Prior to the initial black screen of death, a popup occurred wanting me to end the process of "Windows Operating System" if memory serves. Since the computer is frozen, rarely can I click cancel on this. (Note: this popup will continue to happen later on)

3. I did a system restore to the first previous date at the F8 screen upon startup. It was successful but same result. I attempted further system restore points to the 3 other restore points but they all failed.

4. Several attempts to boot into Safe Mode were unsuccessful. Further attempts to boot into the regular startup resulted in being stuck at the Black Screen of Death.

5. Finally calling it quits for the night, I started back again this morning with a chkdsk from the F8 screen upon startup. It came back with the first stage reporting: "2111 large file records processed, 0 bad file records processed, 2 EA records processed, 53 reparse records processed." All other 4 stages were clear.

6. Following this, I booted into Safe mode successfully and was able to save important documents and went to msconfig. There, I did a diagnostic startup with nothing running, rebooted and the computer worked correctly. I switched over to selective startup with very little running upon startup and everything was fine. This makes me think that it is a software issue.

7. I eventually got back into my normal startup that loaded everything on startup. The result almost looked good but then it froze once more, turning into the Black Screen of Death.

I am unsure where to go from here. I will post my computer's specs below. Thank you for any and all comments and support.

HP DV8t-1100, Windows 7 Professional x64

Processor (CPU)
Type : Intel? CoreTM i7-720QM Quad Core processor
Speed : 1.6GHz with Turbo Boost up to 2.8 GHz
Cache : 6MB L3

RAM : 8GB DDR3 System Memory (2 Dimm)

Graphics Card
1GB Nvidia GeForce GT 230M

Preferred Solution: Black Screen of Death combined with desktop freezing

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Black Screen of Death combined with desktop freezing

Also, when the Black Screen of Death occurs, no keys work. Not ctrl-alt-del. Not shift 5 times. Holding the power button to shut down is the only thing to do.

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I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!

A:blue screen of death,black screen,freezing...

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So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled

A:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.

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Hi allI got hit with a Trojan last night - thread here: Trojan horse: Backdoor.Generic12.GOG.dropper and having done a GMER rootkit scan, I'm left with a black screen no matter what I do.Even in safe mode, I get the black screen with "safe mode in the corners" and all I can do is use task manager. Am also getting a dialogue box that says "FFE.EXE has stopped working ..." - could be a virus offspring or something else. Can no longer get on the web via any browser, so downloading fixes appears to be a challenge.I don't have the original Vista discs so is there any way to fix the black screen or at least retrieve all my files (via some kind of cable or USB card)?ThanksNS

A:Black screen of death on bootup - no access to desktop at all

Why don't you post back in your original thread?

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Hey All,

Ive been searching on the net since Friday and found a variety of "solutions", but none of them have worked... Here's my issue:

Back when it was released, I installed Windows 8 preview on a new partition of my Windows 7 laptop. Ive been switching back and forth no problem, but about a month ago when trying to log in, I typed in my password and was stuck at the black screen with a cursor. After a few restarts and startup repairs it sorted itself out.

Now, it's happened again, but this time, startup repair isn't doing the trick. It reports no OS found in the error.

I am dual booting between 7 and 8, and in trying to login to 7, typing my password, it again brings me to the black screen with a cursor. I cannot press Ctrl+Alt+Del to reach the task manager and manually start explorer.exe, and same thing happens in safe mode.

I have checked my C drive and saw there were backups of my explorer.exe, so I tried to switch them up with the current one. At one point, I could get to my desktop and see all of my taskbar icons, however hovering over the taskbar would show a loading cursor and I could not open anything. Restarting again brought me back to the black screen.

I have tried fixboot, fixmbr, BCD editor, etc, to no avail. I have also tried "last known good configuration", system restore (which reports no restore points...) and checking the registry to verify explorer.exe is the only listing in the Shell file.

Also, virus scan MBAM and othe... Read more

A:Black Screen of Death, Cant Access Desktop, errors 0xc0000185


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So i got this pc a few years ago, i havnt treated her too well, i will be getting a new one v soon if this cant be sorted.

for last couple years maybe i always had these dots that appear on my desktop, they flicker but go away when im running a game/video.
heres a link of the dots

randomly but fairly rarely my pc has frozen, but over the last couple of days it keeps freezing in game and today it froze again loading skype after i had to restart because of a freeze. So done a disk clean up, removed as much as i could.
any ideas/help would be great

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I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

A:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

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I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.

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Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.

Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)

OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).

AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.

AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.

CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366

GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.

Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM

PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver

CASE: Antec 900 Two Black ATX Tower Case, lots of fans

System manufacturer: ?
Exact mode number: ?

A:Black Screen of Death or Black Gaming Screen of Death


How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes

Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.

Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.

There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.

Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.

Common Platform Error Record @ fffffa8008925038
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError

Section 0 : Processor Generic
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more

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My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more

A:Black Screen of Death or Black Gaming Screen of Death

First things first update your BIOS it is very old:

BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:

Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more

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Not sure what is going on right now. My computer was fine this morning before I left for work. My wife said it was working fine this morning, and then she left it for a while and when it came back, she was getting blank screens.

When I took a look, it was blank. I did a hard shutdown and after the welcome screen, got a black screen of death. After several reboots, it finally got to the tile screen, but froze there.

So, right now, I'm operating out of safe mode where things seem more normal. Anyway, here are the logs.

Thanks in advance.

A:Computer freezing, and black screens of death



Rt630x64 Rt630x64.sys Mon Jul 30 12:03:12 2012

Uninstall or update:

FNETTBOH_305 FNETTBOH_305.SYS Fri May 13 01:09:28 2011 (4DCCBD08)
FNETURPX FNETURPX.SYS Wed May 30 23:00:47 2012 (4FC6DEDF)

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i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help

A:Black Screen of Death true black no keys work at all!!!HELP

Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
cd repair disc .... you mean this? System Repair Disc - Create

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Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

A:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem


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I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

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Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

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Keyboard and signal light are lighting,, fans run for a short time,, then stop.Need helps. I do a lot of steps that learn from internet like 1. Click the power 30 s 2.reconnect the cmos battery 3.bios resetBut no one idea workssss,, computer still at black screen and the system can't run. 

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Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.


Forum example of a successful recovery here:


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Hi, I've been going through some problems with windows, I'll try to be the more clear and organized I can, let's start with my config and the symptoms I'm getting:PC Config:Core2Duo E6550GA P35 DS3 (rev.2.0)2x 1GB DDR2 800Mhz Kingston (in dual channel)GeForce 7200GS 256mb (512mb with turbo cache)HD321KJ Samsung Hard DriveSamsung SH-S203B DVD driveCorsair VX450W Power SupplyOS: Windows XP Pro x64 SP2 (I upgraded to sp2 just yesterday, before that I was running sp1)Symptoms: There are three types of symptoms, the most common is the pc simply restarting, note that I've already disabled the "automatically restart" in the system properties window and it keeps happening, other is the screen freezing, and then I have to restart it, and the last and less common is the famous Blue Screen of Death, also, but for only two times, instead of the freeze or the blue screen I got an empty black screen. All these types of crashes can happen independently of what I'm doing, It has happened while burning dvds with Nero, scanning with anti-virus, browsing the net, or even while I'm asleep and only the bittorrent client is up. Though, there is one peculiarity I think should be important, there's one program, the VirtualDubMod (build 2540/release), which is used for various kinds of video manipulating jobs, that every time I'm enconding a video with it, there is a crash, and I'm convinced it's not only coincidence, cause I have tried a... Read more

A:Pc Restarting, Screen Freezing, And Blue Screen Of Death

Sounds to me like a hardware problem, but the stability test should have revealed that.I'd suggest searching your hard drive for files that end in .dmpThen use this post to perform an analysis on the .dmp files: http://forums.majorgeeks.com/showthread.php?t=35246Make sure you select the Debugging Tools for x64 Windows when downloading them.Then post the results here for us to have a look at.

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The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

A:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

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I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

A:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

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While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,

A:Black Screen of Death during boot, before login screen


Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

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I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

A:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

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I have an older dell latitude D610 laptop and recently went to turn it on and just as soon as the loading screen goes off it turns black with a cursor in the left hand top of the screen. That's all it does. On other computers i' ve had you could press F8 on the load screen and load windows from an earlier point but this one only has F2 and F12. I need help please

A:Black screen of death

The Dell Latitude D610 is a 2005-era laptop that came with Windows XP.

When was Windows 7 installed in it?


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Ive had my Hp laptop for a good while now and never have i had any problems until yesterday, when I closed my laptop without shutting down (ive done this many times before) putting it into hibernate mode. Today I opened it back up and the screen is total black. All the lights on the keyboard work and the fan seems to be running fine. Ive watched many yotube videos on how to resolved it and followed the tips given such as, linking my laptop to a tv, taking out the battery and just using the charger, I even try switching out the ram. Not sure what to do now any ideas please

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1st time here so please bare with me
Upon start up recently my computer (Window 8 Asus NoteBook Model: S551L)
-the desktop is black

(No Icons, no task bar and nothing at the side *Only mouse is available*)
For now what im doing to overcome this is open Task manager, end task for the window explorer and then click new task explorer.exe and then my desktop, task bar and everything will show up again. (This is ok but its pretty annoying to have to keep doing it again every time i turn on my computer. so is there a way i can make them standard again like i turn on my com and the desktop and all just show up normally.)

Is there any easy way to like reset this without losing all my files.

Prior to all of that, the 1st few signs of my computer having some issues is that whenever I would login, there would be a light blue covering over my whole computer screen (All features worked fined except that it required some loading before any of the things I clicked opened which only after awhile, the blue screen would lift and then computer speed were back to normal.)

Extra info would be i've asked answer.microsoft
Did a Clean Boot, SFC scan details of the SFCdetail.txt

2015-01-25 21:49:58, Info CSI 00000509 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate&qu... Read more

A:Black Screen of Death

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I can boot to any user account and ALL of them 'except' the main or administrator account works!

I get a completely Black screen with only the cursor showing.

I get a pop up saying "Windows Explorer Has Stopped Working And Will Close Now" message and .. that's it .. just a black screen?

I CAN and have started the Task Manager but I have tried every 'New Task' option that I can think of and either the task manager freezes or nothing at all happens!

I Think that a system32 may also be a problem but .. I just don't know!?

As I said, the other two user accounts work with no problems but they're usless for anything other than web surfing because they are restricted to being 'regular user' accounts!

I can't download and install programs or run advanced options with them.

I am down to two options and I'm not sure which one to use?

I have the Vista64 recovery disks (4 of them) that I made from the computer when I first got it and I have the "Operating System Disc" that came with the computer?

That one says "Windows Vista Home Premium 64-Bit/32 with SP1" on it.

My question is .. What is the difference between the 4 recovery disks and the Operating System disc and Which one would you recommend that I use?

Thank You Everyone


A:Black Screen Of Death

Simply put the System Recovery disks, will restore your computer to the way it was right before you created the restore disk. Programs, settings etc...

While the Vista HP OS Disc is primarily intended for the installation/repair of the Windows Operating System.

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Hello,I have spent a considerable amount of time googling for a resolution to the Windows 7 black screen of death. Sadly, I have not been able to find a solution on my own. I would appreicate any help with this. I've seen this before on Vista, but none of the fixes have resolved my issue.I am not exactly sure what was done to cause this. I last used my pc on Sunday to google a few things. No updates were installed, no drivers updated. Just 10 minutes or so of googling.Today, I turn on my pc and I get the black screen with the white mouse cursor. I have been able to bring up sticky keys and than from there open explorer. At this point I have ran Malwarebytes and NOD32 scans. All of which have come up clean. I was not surprised as these scans are ran on regular intervals.The only solution I have found that regularly poppped up in google searches was the registry change to add NT/Authority as the data value for one of the reg keys. However, this was already set on my pc and did not need changed. I have also tried the solution Here, but I think it was just the same thing as the registry change I did manually.I have also tried to restore the pc to an earlier time. This also did not work.-Thanks

A:Black screen of Death

Try here: http://www.troublefixers.com/black-screen-...ter+troubles%29

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Hello, My sister has a computer with a BSOD (black screen of death). I have tryed opening Task Manager with CTRL-ALT-DEL but it will not work. Besides reinstalling, Any ideas?
It started when Roblox was installed,using Windows 7 Home Premium N

A:Black Screen Of Death.

Did you have any errors installing/using Roblox?
Oh, and it's BLUE Screen of Death, not BLACK

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Everytime I turn on my computer, after the Windows 7 logo appears, there's nothing but a black screen. I can still move my cursor but I can't do anything. I tried the Prevx fix but it doen't help. What should I do ?

Thanks in advance.

A:Black screen of death!?


Can you boot up in Safe Mode?

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I'm running vista sp1 on an alienware m9750 laptop. Until recently I've had no problems with it, but this past week I've been having a strange problem. After logging on, vista fades into a black screen with a mouse pointer and nothing else.

Strangely ctrl-alt-delete still works and I can bring up the task manager and go back to the login screen as normal, though I can't seem to start any programs from the task manager like some other black screen sufferers have done.

I can log in normally if I restart the machine a couple of times. The only other thing I've noticed is that when the problem occurs there is a lot more disk activity when I log in or shut down.

I've investigated some of the many "black screen of death" reports on the net, but none of the solutions they propose seem relevant to my problem (being instructed to change registry keys back to default values, when mine are normal. etc).

I've tried doing a system restore and it did nothing except screw up some of my program installations.

I'd appreciate any information that could help.


A:Black screen of death when I log in

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Hello everyone,
Just recently i got a problem with my pc running windows 7. what happens is, everything works fine to the point where i reach the login screen, i click on my user icn, enter my password and then it loads and i get a blank black screen with only the cursor showing.
what's weird is when i switch my user account and use guest or administrator (i have 3 accounts), i can successfully login and see my desktop and task bar and icons. it's only when i log into my user account that i get this problem.
i have searched everywhere for a solution but with no luck.
someone please help me!

thank you!

A:Black Screen of Death

Hi realnsleo and welcome to SF.
It's just a hunch but it looks like explorer.exe isn't started/crashed due to a possibly corrupted profile.
press CTRL-ALT-Del and check the task list, if explorer exe runs.
If not, in Task manager go to File/New Tasl(Run) and start explorer.exe from there.
If that works, we'll figure out how to fix your probably corrupted user profile.


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I am getting frequents black screen of deaths.

Very few times, what I see is Black screen while working on After effects or browsing internet or watching movies, today I got 2 black screen while playing multilayer MW3 and even on Batman.

What it does?
The screen goes black and CPU is running. Keyboard lights goes off.
1 in 10 times I see that whole system gets restarted again.

Graphic driver is latest updated.
CPU temp are 30-34 C idle and 45 C while playing games
Mobo temps around 38 C normal, 50 while playing games.
RAM are okay in MemTest.

I recently tested my system with Performance test with all test and it shows result as 2022.4

What can be the issue of black screens?

I checked my CPU it has black lines.. See images.
I tried to rub it with cloth and it was getting off, is that dust? Will that effect? If yes, then how can I clean it in a better way? Is this CPU is issue?


My system specs:
Mobo: ASUS M4A88T-M
CPU: AMD Phenom II X6 1090T BE
CPU Cooler: CM Hyper 212 EVO
GPU: EVGA GeForce GTX 560 Ti DS Superclocked
PSU: Seasonic Gold X 650W
12gigs RAM

Dump files:

A:Black screen of death :( Help!

This could be caused by a power related problem.

This could be the power supply - power levels dropping below the minimum requirement.
Do you have a multimeter you can use?

This could be a motherboard problem - one part of the Power Logic Circuit that is malfunctioning.
Check all you cables from power supply to motherboard for positive connection.
A test: unplug the lead from your computer case power switch and reset switch from the motherboard and run it without those for a while. You can start the PC by briefly touching the 2 leads on the power switch pins with a screwdriver.

This could be a problem with a failing component - causing a short circuit that resets the system.
The most likely suspect is the video card, only because the symptoms happen during video tasks.
The quickest and easiest way to diagnose or eliminate the graphics card from the equation is to borrow a known good card and test the system with that.
But it could be any other attached component too.

The black marks on the processor pins looks like corrosion, but that could be normal, especially on an older motherboard. The key is if the pins are relatively smooth it is OK, but if the corrosion creates a raised surface, or can flake off, then it can become a problem.

As always, the more information you can give on what the system is doing when these problems happen the better we can understand what is happening. And telling us the results of the tests above can help narrow down the possible causes.

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Not a blue screen of death, but rather black.

Here's my issue. Shut computer off during vacation. I have a surge protector. Came back, boot up, no go. Boots until windows logo appears, then it just goes black with only the mouse cursor up. Nothing will exit from this screen. CTL-ALT-Del, no go.
1. Rebooted in safe mode and same deal and same black screen before login prompt.
2. Enabled low resolution to verify its not video card. nothing.
3. Entered BIOS and switched to boot from dvd drive with install disc. Went to Start up repair. said it could not fix. here is the readout on the bottom:

Root cause found:
Boot manager is missing or corrupt.
cannot repair automatically
Repair action: File repair
Result: Failed. Error code = 0x15
Time taken = 0 ms

4. Went to system restore: Cannot restore no points
5. Went to system last known image: No images created (my fault) just installed windows like 2 months prior with no issues.
6. Went to command prompt and did a Bootrec /bootfix and Bootrec /rebuildbcd. Nothing, still black screen.

Some background info in case it relates to the dillema. I have windows installed on my E:/ drive and seperate from my data HD (C:/), so I can run a bit faster. But, I still have some old data on the E:/ drive that I absolutely need and subsequently never moved to the C: drive. The E: drive is from my old computer, so I have some important photos and documents I do not wish to lose. So, I'm contemplating reistalling wi... Read more

A:Black Screen of Death??????

have u booted without restart after system failure from 'F8' to get a bluescreen error code?

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Have Dell PC XPS 410, Windows 7 64 bit.
1. Turned computer on
2. BSOD appears with some system info
3. ending with a request for a password, 
4. this is a first time since acquiring the computer in 2007,
5. typed some of the password used in the passed and present,
6. when tried to type, no letters would appear, just a blinking cursor
7. what should I do so that I can sign on and gain control of my computer?
Thank you. 

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I am running Windows XP and was using IE 6.0 when this happened.

I was on-line searching for info on the tv series house (I wanted to know what time it's on). I clicked on the fox website and was able to watch full episodes of the ones I had missed, but I had to install their movie player first - which I did. Towards the end of the episode I noticed that the audio was a little off from the video and the video was slowing down/stopping and starting again. In my bar at the bottom of the screen I noticed that Mcafee was running it's updates (which was odd because it's supposed to do this in the middle of the night, not the day. So I stopped the movie player and tried to expand the mcafee scanning icon. It wouldn't do it. So I tried to close IE and it wouldn't do it. I pulled up task manager to terminate IE that way after I did this I noticed there were 2 files running called "dumprep.exe" and 1 called "mcupdump.exe"?? that had really high numbers by them - so I terminated them hoping that it would make mcafee stop. (I figured since mcafee was the only thing running and everything else was locked up it had to be those files that were causing the problems).

Well - the entire system locked and wouldn't unstick itself. So I did a hard boot (held in the off button until the computer shut itself down), waited a few minutes and then started it back up again.

The computer comes up and sounds like it's running through everything ... Read more

A:Black Screen of Death Need Help!

It sounds like for some reason the monitor is stuck in power save mode. Try turning off the computer. Then turn the monitor off. Now unplug the monitor from power and wait 1 minute. Now plug monitor back in and power on. Then power on PC.

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I'm having issues with random freezes (crashes) with my laptop that I upgraded from pre-loaded Vista to Windows 7 Enterprise.

I'm not exactly sure where to begin, and searching the internet brought me to this forum. Any and all help would be appreciated.

A:Black Screen of Death??

I get something like this also. It is a black screen with a blue square in the middle. It says something like dumping memory to somewhere, then shuts off.

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helllo everyone!!! first post of this forum for me. start this off... YES, i have researched on Google to no avail. That is why i decided to make my own thread. situation: i start up my computer boots up fine, it gets passed my mobo start up (where im able to press delete to go to bios) and gets all the way to where i am supposed to click on my icon to log into windows (it doesn't automatically just log me into my desktop i have to click my icon...im sure there is an option to change it, i never did, stupid i know) besides the point, i DONT see my icon it doesn't get to that point but its right before. My screen is completely black. no cursor no nothing. So i am forced to manually shut down the computer and power it back up....it'll bring up the options like start windows normally, with last known working config, start with safe mode all that. NOW...i am able to go into safe mode....i found system recovery and i set it back to like a month before...nothing. still that dreaded black screen 20 seconds into startup uggggh. what else can i do? i absolutely do not want to do a fresh install of windows. please help!!!!!!!

A:BLACK screen of death

Go in with safe mode,
If you can
and make a clean boot
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If you work OK then, follow safe boot instructructions to resolve the problem.

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I have Windows 7 Ultimate 64bit on my main hard drive, with XP Home SP3 on my second hard drive as a backup. A couple of days ago I had to use system restore in Windows 7, which seemed to go okay until it rebooted and I got the normal welcome screen and then the Black Screen of Death. I have tried all the Advanced Options, Repair your computer Safe Modes etc but every time I end up back at the BSOD. I cannot do a Repair Install as I cannot get into Windows 7.
Has anyone got any ideas on how to fix this?
Thanks for you help.

A:Black Screen Of Death

Quote: Originally Posted by johnp

I have Windows 7 Ultimate 64bit on my main hard drive, with XP Home SP3 on my second hard drive as a backup. A couple of days ago I had to use system restore in Windows 7, which seemed to go okay until it rebooted and I got the normal welcome screen and then the Black Screen of Death. I have tried all the Advanced Options, Repair your computer Safe Modes etc but every time I end up back at the BSOD. I cannot do a Repair Install as I cannot get into Windows 7.
Has anyone got any ideas on how to fix this?
Thanks for you help.

Boot from the dvd and do a repair install from there.

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I've had my dell studio 15 laptop for about four months now. The only problem I've been having with it is that the screen tends to go completely black when I run too many tabs and doing a bit too much at once. Sometimes the laptop makes a really loud buzzing noise. Sometimes it just goes black and I would have to restart the laptop. I am most definitely sure that the sound is coming from the internal parts of the laptop. There are also times where I watch a video on firefox and my screen freezes up for a few seconds and returns me back to normal but the video is green, the audio still working. Anyone know what my problem is?

A:Black Screen of Death

Several things to check
I will give you a memory test
Download memtest86 and test RAM

In addition
Go to device manager and make sure all graphic and sound cards are up to date and have no yellow warning markers.

From a previous post on freezing
Blurry screen
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.


This seems like a lot, but go slow, ask questiions and you will be up and running.

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I have a Windows Vista SP1 64-bit with 8GB RAM and 2 ATi Radeon 3850's CrossFireX; Anyways, I have a program called System Mechanics, you've all probably heard of it before, it's a great program for cleaning up your hard drive and defragging your memory. However, I ran it last night and told the program to automatically restart the computer when it was finished, after it finished and restarted I was greeted with the atrocious Black Screen of Death with a Cursor though it isn't blinking and I can move it freely, however there's nothing I can do with it considering the bottom task-bar is nonexistent and the entire screen is black.

I've tried some of the solutions, I can't even do the CTRL+ALT+DELETE to get into the Task Manager and manually start explorer.exe; Help me please. The only sort of reaction I can get from the system is to get Stick Keys to pop-up when I hit the shift-key five times. I am very confused. I have no external Hard Drives hooked up to it and there are no thumb-drives connected via USB either. I'm a thoroughly stumped here. Please help me.

A:Black Screen of Death

Hi and welcome,
Can you at least boot in to Safe Mode as described here: http://windows.microsoft.com/en-GB/windows-vista/Start-your-computer-in-safe-mode ? Someone may then be able to try to help you further.

Unfortunately it's too late for now to tell you that reg cleaners/boosters are not well thought of here at TSG, but for the future here's why: http://library.techguy.org/wiki/Registry_Cleaners

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I'm working on my son-in-laws computer, a Toshiba Satellite P25 laptop, running XP. He recently had trouble with the screen going black, and usually a restart would fix it. Now, when you turn it on, all the lights work, but the first screen we see is covered with zeros. Then we see the XP splash screen, then it goes black, and we see nothing else. With tthe volume on, you can hear it starting up, the XP music plays, but no screen. (lights are on, nobody's home...) If you boot it into safe mode, it boots fine-no problems there. I had previously installed AVG, Ad-Aware, Spy-bot S&D, and Spywareblaster-all have been recently updated, and running. Could this be a display issue?? And if so, how can I change display settings in normal mode if I have no screen??? Thanks for any advice anyone has!!!

A:Black screen of death???

if you login fine on safe mode then this is a problem with your display drivers or user profile so lest do this login on safe mode click on start run type msconfig click on the Boot.ini tab and put a check on Basevideo and check if the computer will boot on normal mode if it those update your display drivers

Now about your user profile you need to login on safe mode as administrator and backup your profile and delated and make a new one here is a link that can help you with that http://techrepublic.com.com/5100-22-5481772-1.html#

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so i dont know much about computers so no fancy talk thanks.

heres my problem i have a HP computer, windows 7
my computer was walking all fine until suddenly switched it on next day and it says window is loading
but when its done it just have a black screen with a cursor icon that i can move.

ive tried google help and youtubing it but to no avail. because ctrl alt delete dont work when i press it nothing pops up.

i tried system restore but it cant find system restore point. i dont want to reinstall everything if theres any to fix it without that
would be much appreciated

thanks im loosing my mind trying to find out how to fix it

A:<<HELP Black Screen Of Death>>

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Please help, i have a Toshiba laptop Satellite series L505-S6947

Problem- Once i hit the power button nothing boots, only power and charging status lights come on, number lock flashs for a second, no beeps,its just completly dead.

Trouble shoot-
1) checked battery / power drained
2) removed both RAM cards
3) Tried using multiple Boot from CD disk for BIOS
4) i reset the battery CMOS on the laptop, to no avail after taking it apart to the motherboard and resaldering the battery hoping it would reset it still does the same thing.
5) still thinking....

Im thinking either the graphics card is dead but not so sure since the computer just has no response to anything im doing...

please any help would be appreciated ill try anything, im thinking i might need a new CMOS battery but come advise would be nice before i go buy one...i bought a soldering tip and you can see how that didn't help much.

A:Black screen of death

"Problem- Once i hit the power button nothing boots, only power and charging status lights come on, number lock flashs for a second, no beeps,its just completly dead"...

The motherboard is probably bad, and it will have to be replaced

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alright, where to begin. I've reached a dead end with this problem and I cant determine what could possibly be causing this issue. so any feed back on any level is valued and appreciated.

I have not had any issues for probably a few months now. after the mini dump problem everything was fine once i had corrected the issue. now the problem im facing is black screens of death ( at least I think its a bsod). the problem presents it self while playing certain games. lately its happened while playing world of warcraft.

this is what happens; I start playing wow, after a certain period of time the screen locks up and turns black. while this is occurring the sound pushes out the last bit of music/sound through the speakers. the system does not reset, the only way i can get it running again is by hard booting it. once I have rebooted and entered windows the system has no logs or events of the problem ever happening. not even an error message shows up on why it crashed. So i end up searching for the dump file and no file is recorded as well.

so what could possibly be causing this?

cpu: quad Intel 6600
vid: 8800 gts 640mb evga
sound : creative xtreme music card
mb: abit board ( cant remember model)
ram: corsair dominator ram dd2
os: vista 32 pro

A:black screen of death or what?

also I've checked the power settings, memory, and so on. ive done ram tests, video card tests and stability tests. no problems have been registered nor have they presented them selves during tests. some people that I have talked to said it could be due to gpu over heating. I checked all the temperature and nothing shows up as being to high.

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