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Black Screen of Death combined with desktop freezing

Q: Black Screen of Death combined with desktop freezing

Let me start at the beginning of my current saga.

1. I received a blue screen of death about 4 months ago, the first time I had ever received one before. I restarted my computer and everything has been fine since then.

2. More often than not, I close my laptop at the end of the night and let it hibernate, only shutting it down every once in a while or restarting for windows update. Last night, I opened my laptop and had a few Chrome tabs open, as per usual, and everything was fine. Then for some reason everything froze. A freeze that locked everything up. I want to attribute this to windows update reminding me to restart after my previous update. I proceeded to force shut down and restart, then the black screen of death hit me. Just the mouse on the pitch black screen. Prior to the initial black screen of death, a popup occurred wanting me to end the process of "Windows Operating System" if memory serves. Since the computer is frozen, rarely can I click cancel on this. (Note: this popup will continue to happen later on)

3. I did a system restore to the first previous date at the F8 screen upon startup. It was successful but same result. I attempted further system restore points to the 3 other restore points but they all failed.

4. Several attempts to boot into Safe Mode were unsuccessful. Further attempts to boot into the regular startup resulted in being stuck at the Black Screen of Death.

5. Finally calling it quits for the night, I started back again this morning with a chkdsk from the F8 screen upon startup. It came back with the first stage reporting: "2111 large file records processed, 0 bad file records processed, 2 EA records processed, 53 reparse records processed." All other 4 stages were clear.

6. Following this, I booted into Safe mode successfully and was able to save important documents and went to msconfig. There, I did a diagnostic startup with nothing running, rebooted and the computer worked correctly. I switched over to selective startup with very little running upon startup and everything was fine. This makes me think that it is a software issue.

7. I eventually got back into my normal startup that loaded everything on startup. The result almost looked good but then it froze once more, turning into the Black Screen of Death.

I am unsure where to go from here. I will post my computer's specs below. Thank you for any and all comments and support.

HP DV8t-1100, Windows 7 Professional x64

Processor (CPU)
Type : Intel? CoreTM i7-720QM Quad Core processor
Speed : 1.6GHz with Turbo Boost up to 2.8 GHz
Cache : 6MB L3

Memory
RAM : 8GB DDR3 System Memory (2 Dimm)

Graphics Card
1GB Nvidia GeForce GT 230M

RELEVANCY SCORE 200
Preferred Solution: Black Screen of Death combined with desktop freezing

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Black Screen of Death combined with desktop freezing

Also, when the Black Screen of Death occurs, no keys work. Not ctrl-alt-del. Not shift 5 times. Holding the power button to shut down is the only thing to do.

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RELEVANCY SCORE 76.8

I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!
 

A:blue screen of death,black screen,freezing...

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RELEVANCY SCORE 76.8

So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled
 

A:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.
 

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RELEVANCY SCORE 73.6

Hi allI got hit with a Trojan last night - thread here: Trojan horse: Backdoor.Generic12.GOG.dropper and having done a GMER rootkit scan, I'm left with a black screen no matter what I do.Even in safe mode, I get the black screen with "safe mode in the corners" and all I can do is use task manager. Am also getting a dialogue box that says "FFE.EXE has stopped working ..." - could be a virus offspring or something else. Can no longer get on the web via any browser, so downloading fixes appears to be a challenge.I don't have the original Vista discs so is there any way to fix the black screen or at least retrieve all my files (via some kind of cable or USB card)?ThanksNS

A:Black screen of death on bootup - no access to desktop at all

Why don't you post back in your original thread?

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RELEVANCY SCORE 73.2

Hey All,

Ive been searching on the net since Friday and found a variety of "solutions", but none of them have worked... Here's my issue:

Back when it was released, I installed Windows 8 preview on a new partition of my Windows 7 laptop. Ive been switching back and forth no problem, but about a month ago when trying to log in, I typed in my password and was stuck at the black screen with a cursor. After a few restarts and startup repairs it sorted itself out.

Now, it's happened again, but this time, startup repair isn't doing the trick. It reports no OS found in the error.

I am dual booting between 7 and 8, and in trying to login to 7, typing my password, it again brings me to the black screen with a cursor. I cannot press Ctrl+Alt+Del to reach the task manager and manually start explorer.exe, and same thing happens in safe mode.

I have checked my C drive and saw there were backups of my explorer.exe, so I tried to switch them up with the current one. At one point, I could get to my desktop and see all of my taskbar icons, however hovering over the taskbar would show a loading cursor and I could not open anything. Restarting again brought me back to the black screen.

I have tried fixboot, fixmbr, BCD editor, etc, to no avail. I have also tried "last known good configuration", system restore (which reports no restore points...) and checking the registry to verify explorer.exe is the only listing in the Shell file.

Also, virus scan MBAM and othe... Read more

A:Black Screen of Death, Cant Access Desktop, errors 0xc0000185

bump.......

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RELEVANCY SCORE 70.4

So i got this pc a few years ago, i havnt treated her too well, i will be getting a new one v soon if this cant be sorted.

for last couple years maybe i always had these dots that appear on my desktop, they flicker but go away when im running a game/video.
heres a link of the dots

randomly but fairly rarely my pc has frozen, but over the last couple of days it keeps freezing in game and today it froze again loading skype after i had to restart because of a freeze. So done a disk clean up, removed as much as i could.
any ideas/help would be great

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RELEVANCY SCORE 65.6

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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RELEVANCY SCORE 65.6

In need of serious help.*
To begin, I am stupid and haven't backed up any of my files so for now a windows reinstall is out of the question. (unless it's completely necessary) okay, so the problem: I was using my computer as normal. Then while on Google Chrome, it started getting slow and said "not responding" this happens all the time, to everyone so I waited and then the dreaded Blue screen of death appeared. Didn't get a look at what it said because it shut down almost immediately. After that it loaded as normal? Which is weird, I think. But got stuck after startup on the black screen of death. All I have is a cursor. Can't do ctrl+alt+del, can't load any of the safe modes. When I go on startup repair, it says "no restore points" on system restore and "could not detect a problem" on system repair or whatever it's called. There must be something to fix this?! :/ I live in hope that the whole system doesn't need to be wiped clean because as I said, I stupidly haven"t backed up my files.*

Can anyone help?? Please?

A:Stuck on black screen of death, after blue screen of death

this sounds like it should be a BSOD thread, post a seperate thread in the BSOD section following the posting instructions for BSODs, make sure you include the dump files, if you don't know how to do that, it should tell you in the BSOD posting instructions.

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RELEVANCY SCORE 65.6

I just got the new HP Envy a few days ago, and regularly every 30 minutes or every few hours I am getting a black or white screen of death. Leaving the computer on does nothing; though stopping it and restarting has always worked thus far. It is not overheating.

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RELEVANCY SCORE 64.8

I have a Yoga 920 Glass that started freezing, last image on the screen. Hard freeze, the only thing possible is to hard re-boot the machine using the power button. It does it within 30s to 5 min. It freezes even in BIOS mode. Any ideas? Of course any attempt at recovery fails since the machine freezes early in the process.Currently going through LENOVO support to get it fixed. Couple of issues already:No email for Lenovo support.They messed up my tech order so five business days of my warranty was wasted on me waiting for a shipping box.I can't find a written privacy policy on LENOVO for protection of my user data located on my hard drive I'm about to send to their depot for repair.On hold now for 30 min, waiting for the phone tech, to fix LENOVO's mistake to send me a shipping box.Stay tuned for morep.s. What kind of high end laptop suffers such a malfunction within one year of purchase? I only use it for e-mail, and Netflix. Very disappointed in LENOVO so far.

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RELEVANCY SCORE 64.4

Hi
My first time I had this BlackSOD problem was while playing BF3 , a few months ago, one day all good , next BlackSOD , the only way out, was a reboot , as keyboard and mouse where non- responsive. The only thing I had done was install an ATI 13.1 beta driver. I got rid of it and went for the normal one ATI driver 13.1
Since then I have come to suspect the drivers for ATI, ( now using 12.10 non Beta, tried ATI 13.1 ones still got the BlackSOD) & Razer deathadder when I was using the Synapse 2.0 version. I'm now using the legacy DeathAdder_driver_v3.05_Eng instead. Still getting BlackSOD.
But since I'm here posting , I would like know how to stop the BlackSOD. as would half the planet.
At this time 3/5/2013 my PC has been running for hours will out any problems , using the ATI 12.10 but last week , when I was using the ATI 13.1 drivers it took 6 attempts of trying to get the PC to stay ON.
As of the 3/5/2013 PC boots up with out any problems , Until of course I run anything like a GAME!. Then I can be certain a BlackSOD will happen at some point. like a few nights ago while playing BF3 for a few hours. BlackSOD in the middle of a game, The BF3 gamers nightmare!.
I tried to do an Up-grade using my Win 7 64 home , that is, keep all my stuff and let window re-install itself , but the Windows Compatibility Report comes but BLANK , only saying "An error prevented a required compliance check from completing. Cancel the installation... Read more

A:Black Screen of Death or Black Gaming Screen of Death

First things first update your BIOS it is very old:


Code:
BIOS Version: American Megatrends Inc. 1304 , 2/08/2011
Next uninstall the following it is likely doing more harm than good:


Code:
Start Menu\Programs\Wise Care 365
Start Menu\Programs\Wise Disk Cleaner Free
Start Menu\Programs\Wise Registry Cleaner Free
Start Menu\Programs\Wrye Bash
Next run some hardware tests the errors you are getting indicate possible hardware failure / defects:
Furmark will stress test your GPU
FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net





Quote:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature" (BurnIn test in newer versions).
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit


Also report the temperatures of your GPU at idle, and when it maxes out during the stress test
Next run prime95 this will stress test your ram/CPU:
http://www.mersenne.org/freesoft/





Quote:
Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTe... Read more

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RELEVANCY SCORE 64.4

Hi been tying to solve BlackSOD for awhile now, can be very in frequent problem , then at other times, I will get a lots of Blacksod all at once.
PC will fail most of the day for days on end. Then Balcksod stops for while , like right NOW. Today PC booted no problems able to post.
Last night PC would not work at all, for hours. PC was going into a BlackSOD , when staring Windows. or soon after desktop appears.

Here are my specs: All compents where bought in 2011 at PC D.I.Y , store PC D.I.Y then built the PC. , not me :)

OS: win 7 64 bit Home premium , purchased at PC D.I.Y install by PC D.I.Y on the 17/01/2011 or thereabouts, ( reading off invoice).

AGE OF SYSTEM HARDWARE: All components where new when built on the 17/1/2011, or thereabouts.

AGE of OS: OS has not been re-installed since it was first installed, but have re-installed from a backup 12/12/2012 approx. ONCE, to try and stop BlackSOD. which started sometime in FEB/March 2013.

CPU: Intel 17650/3.00Hz/4.8GTs QPI/8M CACHE/LGA1366

GPU: ATI 6950 using ATI 12.10 version using older driver as 13.1 driver Blacksod still happened.

Motherboard: ASUS Sabertooth-X58 LGA1366,6DDR3,SATA3,UBS3,RAID,RMGS-6GBRM

PSU: PWCO-HX-750 , Corsair HX-750 ATX Modular PSU 140mmFAn 80Plus sliver

CASE: Antec 900 Two Black ATX Tower Case, lots of fans

System manufacturer: ?
Exact mode number: ?

A:Black Screen of Death or Black Gaming Screen of Death

Hello,

How are the temps and voltage readings? If the PC is currently overclocked please reset back to defaults for testing purposes

Boot into the BIOS and post the temp and voltage readings. Usually Under Hardware Monitor,PC Health Status, or similar.

Once you have this info Install HWMonitor and take a screenshot of the program at idle and under load.

There could be a possible problem with the processor that could be caused by heat or voltage, or a bad CPU.

Download and install Prime95 (if you don't already have it installed) and perform the test
-Open Prime95 and choose Just stress testing
-Run each test (Small FFTs, In-place large FFTs, and Blend) for a few hours each to see if there are any errors produced or critical temps reached.

Code:
===============================================================================
Common Platform Error Record @ fffffa8008925038
-------------------------------------------------------------------------------
Record Id : 01ce475c64645785
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 5/2/2013 17:42:27 (UTC)
Flags : 0x00000002 PreviousError

===============================================================================
Section 0 : Processor Generic
-------------------------------------------------------------------------------
Descriptor @ fffffa80089250b8
Section @ fffffa80089251... Read more

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RELEVANCY SCORE 64

Not sure what is going on right now. My computer was fine this morning before I left for work. My wife said it was working fine this morning, and then she left it for a while and when it came back, she was getting blank screens.

When I took a look, it was blank. I did a hard shutdown and after the welcome screen, got a black screen of death. After several reboots, it finally got to the tile screen, but froze there.

So, right now, I'm operating out of safe mode where things seem more normal. Anyway, here are the logs.

Thanks in advance.

A:Computer freezing, and black screens of death

Hi,

Update:

Rt630x64 Rt630x64.sys Mon Jul 30 12:03:12 2012

Uninstall or update:

FNETTBOH_305 FNETTBOH_305.SYS Fri May 13 01:09:28 2011 (4DCCBD08)
FNETURPX FNETURPX.SYS Wed May 30 23:00:47 2012 (4FC6DEDF)

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RELEVANCY SCORE 62.8

Hello everyone.

I have a Toshiba Satellite L450D-13X computer for the kids, and for the price it's a good laptop. Have had no issues with it until two weeks ago when the screen froze for the boys whilst playing a game and downloading a program from the net. Had to do a force shutdown and since then we have a BSoD on every boot-up. This is what we have tried:

On 'Starting Windows' we are given an option of either 'Launch Startup Repair' which ends up as BSoD or 'Start Windows Normally' which reverts back to the 'Starting Windows' option list.
Any attempt to enter 'Safe Mode' results in BSoD.
Attempting to boot an ISO of the Windows Recovery Disk on a USB key (we did highlight it and promote it to the top) results in BSoD. Borrowing a proper Window 7 installation DVD and highlighting this as an option results in BSoD.

In fact, the only option we used that threw up something different was using advanced boot options. On one of these options we got the Blue Screen of Death with the following information:

Unmountable_Boot_Volume
Disable Bios Memory Options such as caching/shadowing

Tech info

Stop: 0x000000ED (0xFFFFFA80023C2CDO 0xFFFFFFFFC0000185 0x0000000000000000 0x0000000000000000)

I don't mind erasing the hard drive and starting again, there's nothing on it that's critical. I'd very, very much appreciate a steer on this. Checked the web for stuff and nothing seems to assist in any other options. I am not particularly tech literate but can follow instructions.

Thanks in... Read more

A:Black Screen of Death/Blue Screen of Death

Hi, malbekh; and welcome to the forum. Please read these threads and post back. We will be glad to help you.

[1 - Novice] How to ask for help with a BSOD problem

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

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RELEVANCY SCORE 62.8

i believe virus deleted a system 32 exe file it is a confident guess. I have a true black screen nothing at all comes up doesn't load anything no hot keys work. windows 7 hp laptop I need to know if I can get into bios if f keys don't work, cd repair disk don't work. what can I do power button and wifi button lights up on keyboard and fans are running but black screen no response. it is not a graphic card problem not a hardware problem at all. please help

A:Black Screen of Death true black no keys work at all!!!HELP

Do you see the bios splash screen?
Did you ever enter BIOS before, so you know how to do it?
Do you see the win7 animated welcome screen (prior to logon)?
------
cd repair disc .... you mean this? System Repair Disc - Create

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RELEVANCY SCORE 60.8

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

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RELEVANCY SCORE 60

Hi, I've been going through some problems with windows, I'll try to be the more clear and organized I can, let's start with my config and the symptoms I'm getting:PC Config:Core2Duo E6550GA P35 DS3 (rev.2.0)2x 1GB DDR2 800Mhz Kingston (in dual channel)GeForce 7200GS 256mb (512mb with turbo cache)HD321KJ Samsung Hard DriveSamsung SH-S203B DVD driveCorsair VX450W Power SupplyOS: Windows XP Pro x64 SP2 (I upgraded to sp2 just yesterday, before that I was running sp1)Symptoms: There are three types of symptoms, the most common is the pc simply restarting, note that I've already disabled the "automatically restart" in the system properties window and it keeps happening, other is the screen freezing, and then I have to restart it, and the last and less common is the famous Blue Screen of Death, also, but for only two times, instead of the freeze or the blue screen I got an empty black screen. All these types of crashes can happen independently of what I'm doing, It has happened while burning dvds with Nero, scanning with anti-virus, browsing the net, or even while I'm asleep and only the bittorrent client is up. Though, there is one peculiarity I think should be important, there's one program, the VirtualDubMod 1.5.10.2 (build 2540/release), which is used for various kinds of video manipulating jobs, that every time I'm enconding a video with it, there is a crash, and I'm convinced it's not only coincidence, cause I have tried a... Read more

A:Pc Restarting, Screen Freezing, And Blue Screen Of Death

Sounds to me like a hardware problem, but the stability test should have revealed that.I'd suggest searching your hard drive for files that end in .dmpThen use this post to perform an analysis on the .dmp files: http://forums.majorgeeks.com/showthread.php?t=35246Make sure you select the Debugging Tools for x64 Windows when downloading them.Then post the results here for us to have a look at.

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RELEVANCY SCORE 59.6

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was securevista.net, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

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RELEVANCY SCORE 59.6

Keyboard and signal light are lighting,, fans run for a short time,, then stop.Need helps. I do a lot of steps that learn from internet like 1. Click the power 30 s 2.reconnect the cmos battery 3.bios resetBut no one idea workssss,, computer still at black screen and the system can't run. 

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RELEVANCY SCORE 59.6

Hello.

Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.
 

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;307545

Forum example of a successful recovery here:

http://forums.techguy.org/showthread.php?s=&threadid=195985
 

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RELEVANCY SCORE 59.6

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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RELEVANCY SCORE 58.8

Hello

I have a computer running Windows 7. Last night the computer was running fine. This morning when I turn it on, i get a black screen. To fix the problem I conducted a system restore. After it finished restoring, the computer restarts and everything worked fine. To make sure if everything was in working order, I restart it again. After the "Starting Windows" screens comes up, I get the Blue Screen of Death. I can't even read what the error says because the computer just restarts itself. I did not connect anything new to the computer. I performed a hardware diagnostics to see if it was a hardware failure but no error was found. I can't even get into safe mode. The SFC.exe will be my next step.

A:Windows 7 Black Screen then Blue Screen of Death

The SFC.exe did not work either.

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RELEVANCY SCORE 58.8

I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/

I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.

ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8

Thanks for the time, if more info is needed I willl gather it and post it

A:How do I fix windows blue screen of death and black screen

Update, seems that some tweaking did fix the problem, go to search and type power, in the left click on the one that says change what power buttons do, then uncheck the box that it says turn on fast startup (recomended) then save changes and a restart and youre done -at least for me it worked-

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RELEVANCY SCORE 58.8

Problem:
1) When booting the computer, after the motherboard splash screen the screen turns black and nothing happens. Everything is still on and the fans are running.

PC Spec's:
Motherboard: Asus M4A78-E SAM3 780 ATX
Processor : AMD Athlon II X4 620 2,6GHz 2MB, 95W, AM3
RAM: Corsair 4GB DDR2 800MHz/Cl5/XMS2-6400
Graphics (x2 Crossfired): XFX PCIe HD5750 512 MB
Power supply: Corsair VX 450W
HDD1 (Windows 7 (64) installed): HD500GB Samsung SP SATA-2 7200RPM Spinpoint F3
HDD2: 250GB storage
DVD: DVD RW Samsung 22X DL

This PC has been in use for approximately a year.

Facts:
1) When I turn the power on, all fans start running like they normally do
2) Using the ASUS Express Gate splashtop that launches before the motherboard splash screen I'm able to browse all my files on both harddrives
3) Pressing DELETE at the motherboard splash screen takes me to the Bios Setup Utility, which I can navigate
4) At the Bios Setup Utility, it says that the Primary IDE Master and Primary IDE Slave are "Not Detected". Not sure if this is significant.
5) According to the Bios Setup Utility it should attempt to boot from the correct HDD. Trying to boot from the second HDD yields the same results.
6) Pressing TAB at the motherboard splash screen to view BIOS POST Message only leads to the same black screen
7) Switching the monitor made no difference
8) The monitor can't find a signal from any other ports

I'm at my wit's end. I do not und... Read more

A:Motherboard splash screen - then black screen of death =(

I went into the Bios Setup Utility and reset to factory defaults. I then changed the boot order so that I would boot from DVD before HDD. For some reason this did it. It now works. Maybe it just needed time to rest? Because this hardly sounds like the solution to my problem.

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RELEVANCY SCORE 58.8

While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,
Amplitude

A:Black Screen of Death during boot, before login screen

hi,

Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this http://www.everything-microsoft.com/2009/12/01/windows-7-bsod-black-screen-of-death-freeze-and-potential-fix/

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

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RELEVANCY SCORE 58.8

I have a Windows Vista SP1 64-bit with 8GB RAM and 2 ATi Radeon 3850's CrossFireX; Anyways, I have a program called System Mechanics, you've all probably heard of it before, it's a great program for cleaning up your hard drive and defragging your memory. However, I ran it last night and told the program to automatically restart the computer when it was finished, after it finished and restarted I was greeted with the atrocious Black Screen of Death with a Cursor though it isn't blinking and I can move it freely, however there's nothing I can do with it considering the bottom task-bar is nonexistent and the entire screen is black.

I've tried some of the solutions, I can't even do the CTRL+ALT+DELETE to get into the Task Manager and manually start explorer.exe; Help me please. The only sort of reaction I can get from the system is to get Stick Keys to pop-up when I hit the shift-key five times. I am very confused. I have no external Hard Drives hooked up to it and there are no thumb-drives connected via USB either. I'm a thoroughly stumped here. Please help me.
 

A:Black Screen of Death

Hi and welcome,
Can you at least boot in to Safe Mode as described here: http://windows.microsoft.com/en-GB/windows-vista/Start-your-computer-in-safe-mode ? Someone may then be able to try to help you further.

Unfortunately it's too late for now to tell you that reg cleaners/boosters are not well thought of here at TSG, but for the future here's why: http://library.techguy.org/wiki/Registry_Cleaners
 

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RELEVANCY SCORE 58.8

Everytime I turn on my laptop I get a black screen after the Dell logo pops up. This has been happening for atleast a month now. The last time I got it to completely boot up I ran virus scans, malware scans, and tried doing a restore with all no such luck. The last thing I did on my laptop was create a PowerPoint presentation with no new hardware or software configuration. I took my laptop to my schools IT department and couldn't get it to boot up as well. any suggestions?

The laptop is Dell Studio 1558 with Windows 7 and an Intel Core i3.

A:Black Screen of Death

Does it boot fine sometimes? Can it boot from bootable DVD for example a win7 install DVD?

do you have a win7 install DVD or win7 system repair disk?

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RELEVANCY SCORE 58.8

Hello, My sister has a computer with a BSOD (black screen of death). I have tryed opening Task Manager with CTRL-ALT-DEL but it will not work. Besides reinstalling, Any ideas?
It started when Roblox was installed,using Windows 7 Home Premium N

A:Black Screen Of Death.

Did you have any errors installing/using Roblox?
Oh, and it's BLUE Screen of Death, not BLACK

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RELEVANCY SCORE 58.8

Windows 7 ultimate 64bit with 3 internal hard drives ubuntu 14.04 and windows 8, 8 gigs of ram, intel core(TM) i7-3770 cpu @ 3.40 GHz

I was following somewhere on here how to change fonts on my windows 7 ultimate 64bit and did it through personalize>windows color>advanced and after i did i logged out then back in to see changes but i got a black screen with only my cursor i tried going to safe mode and doing a system restore (because i created a system restore point just in-case this happened) but that did not work and i tried last know configuration which did not work either so what else can i do to fix this?
Thank You in advanced
BTW i can't go back into any safe modes and i tried all knids of scans on command prompt like "chkdsk /f/r" which said it could not fix all of the problems and SFC /Scannow which came out fine still no dice please help.
 

A:Black Screen of Death Help!!

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RELEVANCY SCORE 58.8

I'm working on my son-in-laws computer, a Toshiba Satellite P25 laptop, running XP. He recently had trouble with the screen going black, and usually a restart would fix it. Now, when you turn it on, all the lights work, but the first screen we see is covered with zeros. Then we see the XP splash screen, then it goes black, and we see nothing else. With tthe volume on, you can hear it starting up, the XP music plays, but no screen. (lights are on, nobody's home...) If you boot it into safe mode, it boots fine-no problems there. I had previously installed AVG, Ad-Aware, Spy-bot S&D, and Spywareblaster-all have been recently updated, and running. Could this be a display issue?? And if so, how can I change display settings in normal mode if I have no screen??? Thanks for any advice anyone has!!!
thyme
 

A:Black screen of death???

if you login fine on safe mode then this is a problem with your display drivers or user profile so lest do this login on safe mode click on start run type msconfig click on the Boot.ini tab and put a check on Basevideo and check if the computer will boot on normal mode if it those update your display drivers

Now about your user profile you need to login on safe mode as administrator and backup your profile and delated and make a new one here is a link that can help you with that http://techrepublic.com.com/5100-22-5481772-1.html#
 

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RELEVANCY SCORE 58.8

After spending about an hour on hold/speaking with a representative at HP, I decided to post here. They wanted a ridiculous amount of money for an extended warranty that I'm not willing to pay just yet.

Last night my desktop was turned on for the first time in about a week or so. I was able to login to my account but never got past that. The black screen with a white cursor popped up. I didn't have the time to really mess with it last night so I just left it up. When I woke up this morning, it had booted up just fine. Everything was In working order so I decided to clean up a little bit. After deleting a few items, I was directed to restart to complete the uninstall.

When my computer restarted, the black screen was back in full force. I'm definitely not an IT person but I have a general understanding. If anyone can help out it would be so very appreciated.
 

A:Black Screen of Death

First of all, I need to know your Operating system version. If it is Windows 8 then you can make a bootable cd to fix the problem using Windows Boot Genius: http://www.windowspasswordsrecovery.com/windows-boot/ but there is a charge. Let me know about your OS. The black screen of death is different than the blue screen of death. Blue screen means a hardware issue. black means software.
 

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RELEVANCY SCORE 58.8

I just recently encountered my first BSOD. It's not just while doing something in Windows, it's on start up. I have a Toshiba Satellite L305 laptop, running Vista Home Premium 32bit. While starting up, after the Toshiba start up BIOS screen, or whatever it's called, the screen goes black and has a blinking cursor, like so, _, at the top left corner. I've tried everything... I put in my recovery disks (which I got from Toshiba), no go. It loads up then goes back to a blank screen, I've tried pressing F8 to go into Safe Mode, a no go as well. Pressing 0 at start up, nothing. I've tried asking on numerous forums about what is wrong, but I get nothing. Hopefully, one of you guys will have experienced this before or know what is going on and you will be able to help me. My father is going to take the laptop in for inspection at Best Buy tomorrow, so to save us some money, please help us soon. Thank you for your consideration.

A:Black Screen Of Death

Difficult problem to solve, seems to have several causes. Heres one possible fix
0xc01a001d message as sp1 installed..(froze) no movement

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RELEVANCY SCORE 58.8

I can boot to any user account and ALL of them 'except' the main or administrator account works!

I get a completely Black screen with only the cursor showing.

I get a pop up saying "Windows Explorer Has Stopped Working And Will Close Now" message and .. that's it .. just a black screen?

I CAN and have started the Task Manager but I have tried every 'New Task' option that I can think of and either the task manager freezes or nothing at all happens!

I Think that a system32 may also be a problem but .. I just don't know!?

As I said, the other two user accounts work with no problems but they're usless for anything other than web surfing because they are restricted to being 'regular user' accounts!

I can't download and install programs or run advanced options with them.

I am down to two options and I'm not sure which one to use?

I have the Vista64 recovery disks (4 of them) that I made from the computer when I first got it and I have the "Operating System Disc" that came with the computer?

That one says "Windows Vista Home Premium 64-Bit/32 with SP1" on it.

My question is .. What is the difference between the 4 recovery disks and the Operating System disc and Which one would you recommend that I use?

Thank You Everyone

MC

A:Black Screen Of Death

Simply put the System Recovery disks, will restore your computer to the way it was right before you created the restore disk. Programs, settings etc...

While the Vista HP OS Disc is primarily intended for the installation/repair of the Windows Operating System.

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RELEVANCY SCORE 58.8

Hey, I have a Compaq Presario CQG1 and am using Windows Vista. Two days ago I deleted a couple of files for games I used to have installed on my laptop but have uninstalled, these files were in the program files folder (I mention this because I initially worried this might have been the cause). When I turned off the computer 15 windows updates were automatically installed, the windows updates that occasionally come up on vista.
The next morning when I started up my laptop I had a black screen rather than the log on screen, I restarted it and used system restore which did the restore where it starts it up in the last known working condition or whatever. It then started up properly and quickly. I had to reinstall the updates but afterwards it started up fine again so I thought it was sorted.
However whenever I turn on my laptop now it goes to the black screen and I have to restart it, or wait for ages. I also got a malware virus but my security software noticed it and got rid of it and I am currently running a whole computer scan to see if I have any others. The last time I turned my laptop on I had to restart it twice before the log on screen popped up in normal time. Does anyone know what may have caused this and how I can fix it? I will take it to a local computer shop if I don't find a fix but it would be nice to sort it myself if I can
 

A:Black Screen of Death

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RELEVANCY SCORE 58.8

HI,and hope all is well with the members....i turned my laptop on and received this message...
windows could not start because of the following file is missing or corrupt:

\windows\system32\config\system.....

I am trying not to loose my files, when doing this but if i have to, so be it...

i also put the original cd in to reinstall, and repair, and both would not install...pleaseeeeeeee if there is anyone that
can get my pc back up and running ...my family and myself would gratefully appreciate it..thank you and GOD BLESS YOU!!!

Also i am willing to give my phone number if it would be easier....

A:BLACK SCREEN OF DEATH

Do you have your Data backed up?

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RELEVANCY SCORE 58.8

Hello, have a Big problem
Yesterday i booted my pc and eyyyyy only a cursor with black screen
I tried all possible fixes but Nothing worked, all steps in yt, Nothing, running in safe mode, same all f8 tasks tried, can topen? task manager, Nothing im forsted up with it,
Maybe Its because i delayed last ntfs scan but idk...
Please help, i have there to many documents for reinstal it

A:Black screen of death

But i can run in fix the cmd so if can be there any comand to scan ntfs OR kill the black death screen pls reply

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RELEVANCY SCORE 58.8

1st time here so please bare with me
Upon start up recently my computer (Window 8 Asus NoteBook Model: S551L)
-the desktop is black

(No Icons, no task bar and nothing at the side *Only mouse is available*)
For now what im doing to overcome this is open Task manager, end task for the window explorer and then click new task explorer.exe and then my desktop, task bar and everything will show up again. (This is ok but its pretty annoying to have to keep doing it again every time i turn on my computer. so is there a way i can make them standard again like i turn on my com and the desktop and all just show up normally.)

Is there any easy way to like reset this without losing all my files.

Prior to all of that, the 1st few signs of my computer having some issues is that whenever I would login, there would be a light blue covering over my whole computer screen (All features worked fined except that it required some loading before any of the things I clicked opened which only after awhile, the blue screen would lift and then computer speed were back to normal.)

Extra info would be i've asked answer.microsoft
Did a Clean Boot, SFC scan details of the SFCdetail.txt

2015-01-25 21:49:58, Info CSI 00000509 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate&qu... Read more

A:Black Screen of Death

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RELEVANCY SCORE 58.8

Afraid my laptop may have crapped out. I installed the iCloud control panel for Windows and got a restart prompt. It has happened several times where the screen stayed black after a reboot or coming back from suspend, but it always worked again after a hard restart. Not this time...
Windows won't boot to the login screen regularly OR in Safe Mode. It just stays on a black screen with the mouse pointer. I don't have any boot disks to try either but might be able to make one at work with a little direction. I'm generally fairly savvy but not so much with new OS/BIOS stuff. Chk Dsk actually ran once and found no problems. A few other Windows utilities from the F8 menu also found no issues. Windows Memory Diagnostic Tool is running now - no problems yet.
I was thinking it might be the graphics card (comp has an onboard Intel GPU plus a discrete Radeon card, which had been turned on 24/7/365) but can't find a way to enable/disable them in the BIOS to test. Trying to boot with low resolution or last good config don't work either.
Random note: there were a couple profile IDs that I didn't recognize when I logged in to the F8 menu. Not sure if they might be default ones (ASPNET and HomeGroupUser$)?
Anyone have any ideas? I have a bunch of files I would really like to avoid losing...

A:Black Screen of Death

You can try to retrieve your valued data files by several methods.
 
The simplest (IMO) is to remove the hard drive and connect it as a secondary drive to a working system...then move the files to either hard drive, USB, or other storage.
 
Louis

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RELEVANCY SCORE 58.8

Hi, I have a Dell Inspiron 17R. The problem started when my daughter was using it to watch Netflix. The movie froze and so did my laptop. She held the start button down until the computer shut off. When she tried to restart it we got an error message. So went into shift + F8 and did a diagnostic but it came back with no errors. So then I told it to do a fresh install (thinking if any drivers had been corrupted, it would replace them with good ones). It did its thing, and all seemed well. Gave it back to her, she went back to Netflix and locked it up again.. and yes, she hard crashed it with the on button again. Now the screen will not light up unless you keep trying over and over, and even then it only stays lit for a few minutes. I did manage to get it work long enough to see the error code Oxc0000001 (graphics error). I do not have a recovery disc for this (thank you son), and even if I did, I cannot get it to go into bios (either F2 or F12) so cannot make it read from the dvd drive or the usb. I have read a lot of forums and took the laptop apart and removed the cmos battery (left it out for over 15 minutes), when I got it all back together, it still would not let me go into the bios. So, any help would be greatly appreciated.
 

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RELEVANCY SCORE 58.8

Yesterday I was watching a movie on VLC media player when my whole laptop started freezing randomly, and I had to wait 1 minute until it unfroze, and after that it was slow as sh*t and I couldn't even restart it, it would stay stuck on my desktop wallpaper. Then I just got impatient and removed my laptop battery and unplugged the AC cord. Then I restarted my laptop and I couldn't get passed the BIOS, it just showed a black screen with no cursor or anything.

I tried pressing F8 to enter safe mode but the safe mode screen doesn't appear. I also tried doing a system restore from my BIOS but it would just give me an error saying that the restore point was corrupted. Also, I did drop my laptop about 30 mins before this happened, but it wasn't even a 1 foot drop and it was on carpet, but I'm guessing by this that something inside the laptop got dislocated or something. And yes it was the only time I've dropped it. Also, when you let the black screen on for about 15 mins it goes into System Repair but that doesn't do anything at all.

I wouldn't mind just taking it to the shop and completely reinstalling Windows, but I have about 10gb of music and I seriously don't want to lose it. Yes I know I should have backed it up but I've never had a problem before so I didn't expect this.

I have an HP G60 if that matters at all.

Thanks.
 

A:How do I fix a black screen of death?

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RELEVANCY SCORE 58.8

my dell xps 420 was on and the power went on and now when i turn my computer on all i get is my cursor and a black screen. I can get to the BIOS though. Has anyone got this before and fixed it without replacing any hardware?
 

A:Black screen of death?

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RELEVANCY SCORE 58.8

Alright I just got a new PC on Thursday and everything was going well untill Yesterday, I don't know if this is a hardware issue or a issue with my OS or what but as I have been playing World of Warcraft (only time it has happened so far). My Monitor will just go black the No Signal box will pop up and my computer freezes with nothing I can do but hard boot it back. It happened after I was playing for about 4 or 5 hours on sunday and then repeatedly after that point probably within 30 minutes or so of trying again.

Here are my Specs:

Intel Core 2 Duo E8400(3.0GHz)
64 bit Dual Core Processor
6MB L2 Cache
4GB (2x2GB) DDR2 800
500GB SATA-II 3.0Gb/s 7200RPM HDD
NVIDIA GeForce 9600 GT 512MB PCI Express Video Card
Realtek ALC883 Audio
Windows Vista Home Premium 64-bit
ASUS P5N-E SLI Motherboard
NVIDIA nForce 650i SLI Chipset

Anyone have any ideas let me know.
 

A:Black Screen of Death?

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RELEVANCY SCORE 58.8

I am having trouble fixing my black screen of death, I have tried updating my BIOS and tried re-inserting my ram stick. Both method didn't work, I am only able to see what's on my monitor when I connect it to my tv with an HDMI cable. Any solutions for this problem? Answers would be much appreciated. Product number: W8X36UA#ABL

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RELEVANCY SCORE 58.8

Hey guys,

This is my first post and I really need help. I just purchased a brand new HD for my comp and reinstalled a fresh copy of windows XP home on it. Everything "seemed" to be working fine, but now the system hangs for literally 20 minutes when I boot. All I get is this black screen and then after 20 minutes windows pops up.

The same thing happens during game play. If I exit the game, I get a black screen, the system hangs, and after 20 minutes it comes back on. I have a Radeon 9500 and I tried the newest drivers and it started. I tried older drivers (catalyst 5.5) and it continued. I updated the BIOS and edited the settings for AGP and it worked for one reboot, but the problem came back once I played a game. I have the right monitor installed and everything...but the problem persists!

I could really use the help here. ANy suggestions will be throughly appreciated! Thanks!
 

A:The BLACK screen of DEATH! Need help!

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RELEVANCY SCORE 58.8

Hi, I posted on a already started topic so my apologies if I've repeated.  Mod Edit:  Deleted that post, topic at http://www.bleepingcomputer.com/forums/t/567383/computer-help-forum-black-screen-of-death-help/ - Hamluis
I'm having the same problem. I have a Sony Vaio running Windows 7 64 bit and I'm unable to boot up to the normal desk top screen. It just ends up a black screen, with only the mouse curser showing.
I've tried booting in safe mode, no success, I've tried booting from cmd promt which only takes me back to a few days ago to restore, no joy ether. I've read various solutions on how to fix this but again it's a negative! Having been recommended to your site I'm now hoping you can help.
All the Best,
Karl

A:Black screen of death

Can you boot into Safe Mode with Command Prompt?

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RELEVANCY SCORE 58.8

Hi I recently started up my desktop and suddenly it was a black screen with only the cursor. There was nothing I can do, can't get into task manager or anything. I tried going into repairs during the startup and tried system restore and the others but no go. Safemode does not work either same black screen issue. We tried putting in a Vista upgrade disk in but after you click on install vista, I receive a message stating "A required CD/DVD drive device is missing. If you have a driver floppy disk, CD, DVD, or USB, please insert it now." I tried downloading the driver file from the hp site and also extracted the setup file which I then put in the usb. But when I plugged in the usb and tried going to that file I still get the message no driver.

Any help is much appreciated!

Computer:
HP Pavilion Elite m9715f
Windows Vista home premium x64
8 GB
AMD Phenom x4 9650 Processor
750 GB Hard drive

A:Black Screen of Death

Hi why are you using a vista disc you could do better with a win 7 disc and run a start up repair

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