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Yoga 720-15IKB Laptop touchscreen not working

Q: Yoga 720-15IKB Laptop touchscreen not working

bought my laptop today, and can't seem to get the touchscreen working or the pen for that case. In pc settings it says that there is no pen or touch avalabe. But for this model there shoud be touchscreen. Can someone help me find a solution. Running windows 10 atm. Any help would be nice. Thanks in advance.

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RELEVANCY SCORE 200
Preferred Solution: Yoga 720-15IKB Laptop touchscreen not working

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RELEVANCY SCORE 96

Yeah so,I use my lenovo YOGA as my primary laptop for half a year now. No problems, everything runnying smooth. Now however, since yesterday my touchscreen stopped working. I stayed up th whole night troubleshooting, to find what's Wrong but nothing. I even used the Touch Firmware Update Tool, but it only tells me: "Target device not found". I am now at my breakingpoint! I just don't know what's wrong. Please help.

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RELEVANCY SCORE 94

The touchscreen for my Lenovo 720-15IKB ideapad is not working. It stopped working after a two-week period of not using it. I have tried several solutions without any success. 1) I tried going into Device Manager and disabling then reenabling the touchscreen.2) I tried updating everything.3) I tried doing a factory reset.4) I tried running a BIOS setup. No luck. Any ideas? Thanks.

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RELEVANCY SCORE 81.2

Please understand this is my first post and I am a novice in this community. Suddenly my F1, F2, and F3 keys stopping working. I can use the sound if I use the sound icon or with the Fn key. Most inconvenient. I assume this means my media is in default. Please help me fix my sound.   

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RELEVANCY SCORE 78.8

Recently I found out that my lenovo yoga 710-15ikb laptop doesnt support digitizer active pen technology. Its hidden in online talks and also frustration when you buy a $70 wacom bamboo ink pen to find that it doesnt work. I understand that most active pens wont work with my computer because the screen (and maybe motherboard) dont have a digitizer. However, I have been looking online and some retailers appear to be selling digitizer lcd screens for my specific model. My question is whether or not these retailers are selling aftermarket screens and if they are will the digitizer work once one is installed? Also, I have a lot of experience doing repair work, mainly with digital cameras and building my desktop, so the task of replacing my laptops screen is not a problem Im just unsure as to whether or not buying a new digitizer lcd screen will work. I dont want to spend money that I dont have to if it turns out that I am just being misled.

Thanks!

Let me know if you need more clarification I'll be around for a while.
 

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RELEVANCY SCORE 77.2

It's hard to pinpoint when/ how this started. Occasionally the screen wouldn't turn on. Laptop would otherwise boot normally. At first I thought it was related to coming out of sleep, but then one day I noticed the display would work by pressing (applying pressure) to the lower right portion of the screen (above the hinge). So for a few months I did this whenever it happened. Eventually I had to do it every time I turned it on. This is a touchscreen, but the pressing I applied seemed to be affecting a connection behind the screen. Sometimes I needed to apply decent pressure (actually flexing the screen some), and sometimes it took a couple tries to find the right spot to apply it. Eventually this stopped working altogether, and have resorted to using a 2nd monitor. I started researching the issue again, and have not found much related to my exact issue. The interesting thing is I realized that the touchscreen is still functioning. I had set the display to duplicate, and noticed I can still perform touch functions on the laptop screen that showed up on the 2nd monitor. I watched a screen replacement vid for this model to try and understand what's behind this screen. I'm hoping it may be a simple fix with a bad connection going on. It appears all the main connections are at the bottom center of the screen. Nothing near the spot I had to press to get it to work, but maybe I was still flexing enough in that area to affect the connections at the center. I can't... Read more

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RELEVANCY SCORE 76.4

Touch Screen feature is not working on Lenovo Yoga ThinkPad 260 (Type 20FD) after recent Windows Updates.Could you please advice on remediation actions ?Thanks in advance

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RELEVANCY SCORE 70

I am a very frustrated and angry customer at the moment as i keep running into Road Block and unacceptable answers.  This issue is enough to cause me to never buy another Lenovo laptop or any laptop at Best Buy!I bought my computer in July and in September i noticed a key had popped off-  the "< ," key next to the M key.  I have used the key board only when i was setting up-  now at my office and at customers i set it in downward dog mode ;-) and use a blue tooth key board.    So it is not from use that it broke.   I took the laptop into BEST BUY and was told that the key was missing a metal part on the back so they could not fix it onsite-  i would have to send it in and be without my laptop for a week to 10 days - unacceptable -  this was a month or more ago. I searched on the LENOVO website and could not find a way to purchase a single or the entire set of Keys!  I am self employed as a software consultant.   My life is pretty busy and i finally decided today to bite the bullet and ask for a call from Lenovo support.  Again i am told the only way to fix this is to send my laptop in for a repair.  I asked to just be able to buy a KEY - i am told that well they do not sell individual keys - they would replace the entire keyboard!  So sell me the keyboard and or send me one an i will take into best buy to have them replace it while i wait.  They cannot do that.   I live... Read more

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RELEVANCY SCORE 68

Hello. From recent Windows update I get this issue. Not sure if it's connected to Windows update or not, but the touch screen is not working anymore when touching with fingers! I'm on latest Windows update OS Build OS 17763.529 (https://support.microsoft.com/en-in/help/4497934/windows-10-update-kb4497934). It's working fine with Lenovo Active Pen 2.  Tried everything on the Internet that I could find and nothing helped. There are also similar issues with 720 model (https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-720-touch-screen-stopped-worki...) Anyone with similar situation on 730? What can I do?

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RELEVANCY SCORE 66.8

I have been trying to get my Yoga 710 to work with a mouse, as I realy do not care for touchpads, but no miceI have used work. I have tried 5 mice, including 2 wireless ones, and all of the mice work on my other (Desktop) computer. When I plug the mice into either one of the USB slots, the computer doesn't notice anything. There is no sound like on other computers, and the mice do not glow red from the bottom like they usualy do when I plug them in. One of the mice did blink red when I plugged it in, but it immediatly went back to no light. This is a new computer, I got it for christmas and the only program I installed on it is microsoft word and my printer driver, both of which I have on other computers that work fine with a mouse. The USB ports work for other things, I am able to charge my phone on either one.  On device manager, under the Mice and other pointing devices tab, it says I have "Synaptics Pointing Device". This is different than my other computer which has "HID-compliant mouse" under that tab instead. My Operating system is Windows 10. Please forgive me if I'm missing something simple, I am not the most tech savvy. I'm also sorry if this is the wrong spot to post this, I'm not quite sure if this goes under this section.

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RELEVANCY SCORE 66.8

I have been trying to get my Yoga 710 to work with a mouse, as I realy do not care for touchpads, but no miceI have used work. I have tried 5 mice, including 2 wireless ones, and all of the mice work on my other (Desktop) computer. When I plug the mice into either one of the USB slots, the computer doesn't notice anything. There is no sound like on other computers, and the mice do not glow red from the bottom like they usualy do when I plug them in. One of the mice did blink red when I plugged it in, but it immediatly went back to no light. This is a new computer, I got it for christmas and the only program I installed on it is microsoft word and my printer driver, both of which I have on other computers that work fine with a mouse. The USB ports work for other things, I am able to charge my phone on either one.  On device manager, under the Mice and other pointing devices tab, it says I have "Synaptics Pointing Device". This is different than my other computer which has "HID-compliant mouse" under that tab instead. My Operating system is Windows 10. Please forgive me if I'm missing something simple, I am not the most tech savvy. I'm also sorry if this is the wrong spot to post this, I'm not quite sure if this goes under this section.

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RELEVANCY SCORE 66.8

Hi Team, I'm facing issue with my Yoga laptop touch screen. There is a severe lag in the left side of the screen, works fine for right portion of the screen. Screen starts flickering after sometime ( Ghost touch Issue). I have updated all the drivers incuding BIOS but still the issue persists.I'm running on Windows 10 Home edition. Let me know if any details are required. Thanks in advance. Hope so issue gets resolved ASAP. Sreeram Myneni.

A:YOGA 710 15IKB Touch not working

I have observed one more thing, touch works fine when it is in tablet mode. 

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RELEVANCY SCORE 66.8

My Active Pen 2 is not writing on my Yoga 720 anymore. I had to replace the screen a few weeks ago because of a ghost touch issue, and now while the touch screen works, the pen does not. I've tried everything: reinstalling the Wacom Drivers, buying a new Active Pen 2, resetting and reinstalling the OS, but nothing seems to work. I can't seem to find anything wrong in Device Manager, and everything looks like it should be working, but it is not. The top Bluetooth section is working fine, the top button works and opens Windows Ink Workspace, but the tip and side buttons are completely unresponsive. I've searched all over for a solution, but I still haven't found one that works. Any ideas? Thanks in advance!

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RELEVANCY SCORE 66.8

The motherboard was just replaced for the same issue. I have a RazerCoreX eGPU with an RX580 connected via Thunderbolt port. It worked without issue for the first few weeks on the original motherboard, this time around it worked for all of 3 days before it stopped workiing again. This time around I don't have 3+ weeks to wait without a PC. It's not the eGPU because it works on my macbook pro, as well as another macbook pro I borrowed to test.  Any suggestions, or is the Thunderbolt functionality on the YOGA 730 trash all around?

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RELEVANCY SCORE 66.8

Hi Team, I'm facing issue with my Yoga laptop touch screen. There is a severe lag in the left side of the screen, works fine for right portion of the screen. Screen starts flickering after sometime ( Ghost touch Issue). I have updated all the drivers incuding BIOS but still the issue persists.I'm running on Windows 10 Home edition. Let me know if any details are required. Thanks in advance. Hope so issue gets resolved ASAP. Sreeram Myneni.

A:YOGA 710 15IKB Touch not working

I have observed one more thing, touch works fine when it is in tablet mode. 

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RELEVANCY SCORE 66

Recently after performing a Windows 10 update i lost all touchscreen drivers from my laptop, and there are none under any device manager sections. Ive tried everything and really need help, surely all i need is to find the correct driver to download or something, any help would be greatly appreciated, thanks!

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RELEVANCY SCORE 66

So a couple months back, my touchscreen and pen stopped working.I suspect that it was a windows update which caused this. I've tried following the steps on this forum, but installing the Wacom 7.3.4.28 driver hasn't fixed the issue.  

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RELEVANCY SCORE 66

A few months ago I started experiencing problem with constant error of I2C HID driver on my Yoga 510-15ISK. I used to "solve it" by turning the driver off and on in device manager and it worked for some time. This week it said that "A request for the HID descriptor failed" (code 10) and I can't do anything with it. I tried to update and reinstall the driver, online Lenovo diagnostic, Windows troubleshooting with no luck. Is there anything else that I can do besides sending Yoga to service? Help, please! Windows 10 Home x64Intel i5-6200 2.3 GHz8GB RAM

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RELEVANCY SCORE 66

Hi all, I've seen a few other posts on this subject, but haven't noticed anything too recent.  I've run into an issue with my brand new Yoga 720 where my touch screen fails to work.  Upon opening device manager, I see that my Wacom Device has a little alert next to it.  The error reported by the device is: "This device cannot start. (Code 10)  A request for the HID descriptor failed." I have tried to reinstall the driver multiple times.  I've grabbed both the Lenovo and the Wacom versions of the driver with no success. I just got the machine today.  The touch screen did not work during the initial installation process, so I don't think the updates are what killed it (as reported elsewhere).  It's also not promising that things magically started to work again after some amount of time. I suppose I don't mind taking the laptop back, but it's otherwise such a nice little laptop (widespread issues with cheap display parts notwithstanding) that I'd really like to be able to hang on to it. Any assistance and / or updates on this problem would be appreciated! 

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RELEVANCY SCORE 66

i am using Lenovo Yoga 3 and after i downloaded Microsoft Office 2013 it stopped working. I tried going through the control panel and the human interface, tried enable and disable but it still didnt work. Also tried the Mouse and Touchpad setting but still nothing happened.Even if i use it as a tablet or at tent mode the touchscreen wouldnt work. I am very frustrated here. If anyone could help me with this issue i would highly appreciate it. Thanks
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 66

Hi after the windows update, I am unable to use the touchscreen feature with my fingers. Any solutions to fix this?

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RELEVANCY SCORE 66

Hello, i bought a Yoga 720 i5-7200U, 8GB ram. After Win10 installation and all updates the touchscreen stops working.I already reinstalled Win 10 two times.Maybe there are some problems with the HID drivers?  These drivers will be installed with every reboot or reinstallation of Win10. Thank for your help. Kova  

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RELEVANCY SCORE 66

Hey everyone, I picked up my Yoga today, and I love it. However, about an hour ago the touchscreen went completely unresponsive. The last thing I remeber doing, before noticing the touchscreen becoming unresponsive, was installing the Android SDK. (Well, I ran the installer, but it didn't recognize JDK). So, here I am, with the touchscreen not functional at all. Has anyone else had a similar problem? Does anyone have any suggestions? I tried the "refresh" and that didn't work. I'm probably going to try the wipe/clean install option in a bit. I guess that would tell me for certain if it's a hardware problem or not. I'm really hoping this isn't a design flaw with the 360 hinge causing issues. I really like the laptop, and would rather not have to deal with hardware issues like this down the road. :/ I'll be calling support in the morning, but was hoping to get this resolved tonight if anyone has had a similar problem.  Thanks!










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Go to Solution.

A:Yoga touchscreen not working...

Hi,
 
perhaps that program just donīt work with WIN8?
 
Try a Windows system restore and restore it to a point before you tried installing Android SDK.
 
Best
Andreas

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RELEVANCY SCORE 66

Dear All, as many of you, I am also facing an issue with my new Lenovo Yoga 720 15'. Suddenly my Touchscreen is not working anymore. Of course, I tried to search a solution on the web, but until now, I was not lucky. Some of you mentioned; it's an HW issue, but some else also wrote, it's due to Windows 10 upgrade. Do we have more information now? Were you able to find a solution? At the moment I decided to contact Lenovo directly and let's see what they will tell me. Thank you so much in advance for your support

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RELEVANCY SCORE 66

I just bought the yoga 720 and the touch screen doesnt work. It randomly starts working for a short while then goes back to not working. The laptop lags allot too I updated alll drivers please help. I also live in jamaica so i need to know if i can still send it back for repair because i bought it in New york when i travelled

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RELEVANCY SCORE 66

Hi thereFew months ago I bought a Yoga 520, and I never had any problems with it. Mostly used it for work, and drawing with my wacom tablet. Tried the touch screen a few times, everything was fine. However, today I wanted to try drawing with my finger on the screen, and I realised the touch function of the touchscreen is not working. I always allow WIN10 to update itself, but since I'm not using the touch function regularly I couldn't say when it stopped working. What I've tried so far:Updated drivers, all of them. Checked Lenovo Vantage for new drivers, everything is the latest. Tried uninstalling the driver of the Wacom device from device manager. (btw in device manager, the wacom device has a yellow ! and on the Properties windows it says 'A request for the HID descriptor failed'.Again, installed every driver from Lenovo Support page I could. Tried basically everything suggested in the similar topics in this forum, and on Microsoft's page. Please tell me, you have something figured out other than 'reinstall your PC', because I don't think a notebook in this price range should be reinstalled after 3 months. Is it because a windows update? So should I wait for another update to fix this, or should I just bring it back to where I bought it?Thanks in advance, have a nice day.

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RELEVANCY SCORE 66

Please HELP!!!My Lenovo yoga 720 just stopped working. It was fine this morning and three days ago. And now it doesnt turn on. The charging button doesn't glow when I plug it in. I tried to turn it on by kepping the tirning on button for 15 sec - nothing. Tried the recovery button - nothing... It's only 1 year old. It's my first laptop that i had bought for myself. Please!!! Help

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RELEVANCY SCORE 66

Alright, my pen input works but not the touch input.Drivers are up to date, so is windows. Device manager shows all devices as working, incl. the wacom device and the HID-compatible touch screen.I tried to:- unistall the driver HID-compatible touch screen driver and restart- unistall the wacom driver incl. deletion of drivers, restart and reinstallation via lenovo vantage- downgrade the bios as per a solution here- reinstall of windows, one time via a lenovo restore usb, one time with a windows media creator usb In the same thread as the downgrade bios solution One of the Lenovo reps posted about upgrading the ... I contacted the Lenovo support as well and they want me to send in the device. BUT it was purchased in Germany incl. 2 year extended warranty and I'm currently residing in Denmark. Lenovo says that I can't send it in for a warranty claim without a German address and also tells me that international warranty is not an option for this device.It's quite the rollercoaster, really. Especially since I'm 99% it's not a h/w failure but some kind of low level software problem. Touch doesn't work in the bios or during windows install either. Or while booted from a ubuntu live usb. Is there anyone with the same issue and a potential solution?

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RELEVANCY SCORE 66

Hello, I have just purchased a Yoga 720-15IKB last week which worked perfectly until yesterday, where the tactile stopped working. Everything seems ok but I cannot use the tactile. What can I do?

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RELEVANCY SCORE 65.6

I have Sketchup Pro 2017 installed on my Yoga 720 laptop at work.  On paper it seems like this computer should be more powerful than the machine its replacing, but its performance in Sketchup is really slow.  It makes the program really difficult to use because its freezing and lagging so much.  I've run a quick diagnostic on the machine and it passed.  I also have run Sketchup with the task manager window open and it seems to be using about 35-45% of the memory while its running.  Is it a graphics card issue?  My collegue ran one of the same files I've been working on and it worked fine and her machine is in theory less powerful.  She is using Windows 7 however.  Could it be an operating system issue?  Any other ideas?

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RELEVANCY SCORE 65.2

Hello everyone, Around 1-year ago, I bought this notebook, Lenovo Yoga 300 11iby, and searching and trying to customize it a bit, and I don't know how, but now my touchscreen (not the touchpad, just the touch-screen) doesn't work... I was searching for some information about to make it work againg, but nothing works ... What can I do, or where can I go to make it work again?

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RELEVANCY SCORE 65.2

Hello, I recently purchased a refurbished Thinkpad Yoga 14. The touchscreen has never worked, so I'm wondering if there's any driver I'm missing? What is the driver for that? Thanks!

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RELEVANCY SCORE 65.2

I bought this laptop one month ago, but my touchscreen doesn't work for no reason, the Wacom device can not be detected, I tried to reinstall the driver it says no supported device detected. Does anyone know what should I do, if I need to send this laptop back for repair how long it will take? * I downloaded the Wacom device driver says:   a supported tablet was not found on the system DOES ANYONE CAN HELP ME PLEASE!!! I have a presentation at the end of this month, and I need it.

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RELEVANCY SCORE 65.2

I am running Windows 10 on my Thinkpad Yoga, and a few days ago the touchscreen simply stopped working. I do not remember installing any new upgrades, or tinkering with system settings; it just stopped. I still go automatically to tablet mode when I twist the screen around, and everything else functions fine.Any advice is appreciated, thank you.

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RELEVANCY SCORE 65.2

Hello, The touchscreen on my Yoga 720 stopped working as soon as I plugged a HDMI cable through an adapter for USB-C. The laptop is not even a month old and the touch screen was working before I plugged the HDMI cable into the adapter. I tried desactive and activate the touch screen but it didn't work. Any solutions? Thanks

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RELEVANCY SCORE 65.2

hi,Ive only had the laptop about a month and the touchscreen was working fine until tonight where it just stopped working whilst i was using it. I have tried a few things but the device manager says the device is in working order. Ive tried restarting and even disabling and re enabling the driver but to no avail. any help?

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RELEVANCY SCORE 65.2

Hello, I have Lenovo Yoga 720 15'', Windows 10 home, FHD, i7, 1050 4GB, 16 GB of RAM, 512 GB SSD.I saw there are many cases like mine, that is... Touch not working on this laptop.I tried all the recommended solutions, but without success.I would be very happy if you would share your ideas with me.Thanks, MR. 

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RELEVANCY SCORE 65.2

Hello, my Lenovo Yoga 310 after reinstalled win10 doesnt work. Already tried to reinstall drivers, doesn't help. Everything other works well. I didn't find any online solution that works for it.

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RELEVANCY SCORE 65.2

Hey there, I just bought a brand new Yoga 720 13IKB yesterday. Now I just configured Windows 10 and realized that the Touchscreen doesnt work. Like, at all. Which is funny, because it worked once, at the first screen of the Windows initialization, where I pressed "Next" on the touchscreen. After the whole procedure, when I got to the desktop, however, it ceased to work. In the device manager it says 'this device cannot start" (Code 10)'  on the 'Wacom Device'. It also has the yellow exclamation mark on it. So I assume, that's what causes the problem. I just don't know how to fix it, though. I'm absolutely out of ideas at this point. The list of things I've tried includes:- Deinstalling Wacom Drivers entirely- Reinstalling Wacom drivers, first time from Wacom directly, second time from Lenovo page- Installing every othe driver, including chipset drivers- Installing all availably Windows Updates- Installing newest Lenovo Firmware- Installing new BIOS (which didn't work since the newest BIOS was already on there)- Giving up and doing a complete factory reset, including reinstalling Windows 10 None of these things did anything. Even now, after the factory reset it still has the same issue and the same yellow excalamtion mark. What the hell. It has to be some driver issue, since the touchscreen itself worked (once).  So what am I supposed to do?? I can't even return my machine and request a new one, since the st... Read more

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RELEVANCY SCORE 65.2

Hello, My Lenovo Yoga 720 13's touchscreen seems to not work with finger input. However, the touchscreen still responds when connected to the compatible Bamboo Smart Pen I have for this laptop. When accessing device manager, the Device status for HID-compliant touch screen, HID-compliant pen, and Wacom Pen seem to be working correctly. I was wondering whether there is any solution to this problem. Attached below are relevant images

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RELEVANCY SCORE 65.2

Here is how the problem appeared:1. I received a new 20FQCTO1WW. First-time booted fine, touch and pen were working at this time.2. Repartitioned the drive and installed Windows (10 pro, the retail version)3. Installed wifi driver from Lenovo support page (http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-...)4. Installed Lenovo System Update and used that to get all the drivers, etc. At this point device manager shows nothing missing, I see all touch screen, pen, Wacom device and all the things but touchpad and pen input doesn't register anything.  I suspect firmware/driver issue. Any help would be greatly appreciated.  Just as a side note, touchscreen as well as brightness adjustment doesn't work out of the box on Ubuntu 16.04 LTS, if anybody has ran into this and found solutions. 

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RELEVANCY SCORE 65.2

I am running Windows 10 on my Thinkpad Yoga, and a few days ago the touchscreen simply stopped working. I do not remember installing any new upgrades, or tinkering with system settings; it just stopped. I still go automatically to tablet mode when I twist the screen around, and everything else functions fine.Any advice is appreciated, thank you.

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