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T480 mouse cursor freezes sporadically when plugged into ultra docking station

Q: T480 mouse cursor freezes sporadically when plugged into ultra docking station

I have a new Thinkpad T480 docked to a new ultra docking station. I have a new Logitech M500 (corded) mouse plugged into a USB port on the docking station. As I am using the mouse, the cursor will sporadically "freeze" on screen for a couple seconds and then go back to normal. This will happen frequently as I am using the computer. Very frustrating. Substituting this mouse for a Logitech MX400 yields the same results. If I instead plug (either) mouse into the laptop directly (instead of the dock), the issue is does not occur. Any ideas as to why this is occuring and what I can do to fix it? I have already installed the latest updates from Lenovo Updater and for Logitech Setpoint as well. Thank you,CJ

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RELEVANCY SCORE 200
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RELEVANCY SCORE 110.4

We have two laptops T470 & T480 with docking stations. Both run Ubuntu 18.Everything is working ok if the laptop starts while already in the docking station. But, if I'm trying to dock it while running or while sleeping it never recovers for that the screen freezes.Only restart will be make it run again. BTW, many times I see two strange things:1. Undocking releases it, but only as long as it's not docked.2. When the screen freezes the only thing the sill work is the mouse which I can move around but I can't really use for anything else.

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RELEVANCY SCORE 106.4

Hi guys, anyother with some issues with the docking station and wired mouse?I've a lot of lags, but if i put the mouse directly in the pc usb works perfectly. Some advice, please? Thanks.

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RELEVANCY SCORE 93.6

I would like to know if I can use a USB 3.0 dock with T480 or it must be an USB-C dock? I think to use this USB 3.0 https://www.tutti.ch/de/vi/zuerich/computer-zubehoer/komponenten-zubehoer/thinkpad-usb-3-0-dock/2899... and then maybe exist an USB 3.0 to USB-c adapter? Thanks













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A:T480 docking station

Hello mrripe, yes you can use the ThinkPad USB 3.0 Dock (pro or ultra) with the T480, not necessarily only the USB -C Dock

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RELEVANCY SCORE 91.6

Hi, all USB ports on docking station seems to be not working (Mouse/Keyboard... etc). I have 2 same docking station, both have same issue, so problem may be more propably in laptop (or drivers). But i updated everything...  LaptopModel: ThinkPad T480Product Key: 20L50002MCS/N: PF1827RMWindows 10 64bit, Version 1803BIOS: N24ET43W 1.18 DockModel: ThinkPad Pro Docking StationsType: 40AHS/N: M3F070GM Any ideas?

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RELEVANCY SCORE 91.6

Hi *, I'm looking for a docking station, that supports most to all features of both T420 *and* T480.Does a docking station like this exist? And if there is more than one, which one would fit best? TIA.Bye.Michael.

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RELEVANCY SCORE 91.6

Hello All, I have a Thinkpad T480 and I'm trying to use  a Dell TB16 dock station I have available. Has anyone tried that combo before?  So far it recognizes most of the components, but only one out of the three screens comes up. It doesn't detect the other two.Also, in the device manager I see the "ucm-ucsi acpi" device showing "Windows has stopped this device because it has reported problems. (Code 43)". I try unininstalling, updating, rollback, etc. but nothing. 

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RELEVANCY SCORE 91.6

I recently purchased a T480 and ThinkPad Pro Docking Station (40AH).  While the laptop is docked it does not recognize the USB ports that are on the docking station but other ports (Dual DisplayPort and ethernet) work fine.  I am able to plug a device into the always on charging USB port and it will receive power, however, the laptop does not see it.  I have tried updating all drivers on the T480 and Pro Docking support pages including the firmware updates for the dock itself but nothing will get them to be recognized.  Running the USB firmware for the docking station repeatedly says no devices found and goes no further than that. Already have tried replacing the docking station through Lenovo Support and the same issue was seen with the replacement.  Both the laptop and docking station were new out of the box when this started.  Unsure what else to try to get the USB hub inside the dock to be recognized.

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RELEVANCY SCORE 90.8

Hey, I have a T480 with all driver up to date. I'm bougth a Lenovo USB-C docking station, but it doesn't work properly.The sound-, the ethernet-, and usb ports, don't work.  only the VGA port works. Well then connected vga switch also loses the connection from time to time. in the device manager I get unreconized USB device,  the hardware ID of the docking station is USB\DEVICE_DESCRIPTOR_FAILUREThe firmewire update tool for the dockingstation can't find the docking station. and also my laptop freezen when I want to shut it down with the docking station connected. The driver package  thinkPadthunderbolt-3dock_and_usb-cdock_driver_v10013  is installed. Does anyone have the same problem ? Kind regards

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RELEVANCY SCORE 90.8

Hi, I'm using a T480 with Lenovo Basic Docking station and it doesn't work I can't find the driver anywhere.windows 10 sees it as USB BRIDGEWhere can I get the proper driver for itThanks

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RELEVANCY SCORE 90.8

Dear all, I have T480 which used to work fine with ThinkPad Pro Docking Station. About a month ago, after connecting laptop to the dock I could not get it to display video on external monitor. I managed to fix the issue by pulling the power out of dock, waiting for five mins and then putting it back in. It was fine for some time, but today I put my laptop in the dock and it won't display video on external monitor, power trick not working anymore. If i open the lid, while laptop is in dock, screen constantly flickers, laptop making USB connection|disconnection sound, mouse cursor (mouse connected to dock) disapperar and appears - so it does not look healhty. I thought about updating firmware on the dock, ut considering abovementioned sympomts I am afraid that dock does not have stable connection with laptop and updating firmware in this conditions may make things worse. Is there anything else I can try other than throwing dock out of the window? Thanks. 

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RELEVANCY SCORE 90

Hey all,?I just grabbed a new ultra docking station for my X1C6 - and want to know if anyone's managed to get two 4K external monitors running at 60hz? (with lid closed).?I've hooked up two 4K dells to it via mDP, but can only get one of them at 60hz, while the other seems stuck at 30hz. Looking up the docking station here seems to imply that it CAN'T run two 4K displays at 60hz. Am I reading that right?https://support.lenovo.com/us/en/solutions/pd029622#Ultra%20Docking?If so, this is somewhat disappointing - getting a brand new machine and dock only to discover that it can't even run two displays at full refresh and resolution. I wonder if a thunderbolt adapter for one of the monitors might help??Thanks.

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RELEVANCY SCORE 89.6

I'm considering buying a docking station to go with my T480 but I'm not certain what solution is best for me.I want to connect two monitors, one runs [email protected] (VGA or DVI) and the other [email protected] (VGA or HDMI). Initially I was considering the 'ThinkPad USB-C-dockingstation (40A90090EU)' and use the VGA plus one of the DP ports with an adapter. However, when I was reading the display configuration options for this dock I came to the conclusion that this does not seem to be possible. (https://support.lenovo.com/nl/en/solutions/pd029622#USB-C%20dock) Browsing through the forum the second best option appears to be the 'ThinkPad Thunderbolt 3 Dock (40AC, 40AC0135XX)'. The advantage is that it supports higher resolutions and direct HDMI connectivity. What I read from the display configuration options my configuration should not be an issue. (https://support.lenovo.com/nl/en/solutions/pd029622#thunderbolt)However, I cannot confirm that this dock is compatible with a T480. I think it should be as the T480 manual lists one of the USB-C connectors on the left as Thunderbolt-3 compatible. Does anyone have experience with this combination of hardware or otherwise can someone confirm this solution is going to work?The docks are just to expensive for just giving it a try in my opinion.   

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RELEVANCY SCORE 89.6

Hey there,I tried to update my Lenovo ThinkPad Basic Dock with the FW Utility, but it gives me the following: ThinkPad Basic Docking Station FW Utility v3.0
==============================================================
Date:05.03.2019
Time:17:29

Checking current Dock FW version.
USB Audio: 0012
USB Hub: 02C3
PD Control: N/A

PD Control can't be detected.

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RELEVANCY SCORE 88.8

Hi- I'm considering buying an Ultra Docking Station (40A20090US with the bottom mechanical dock connector) for my recently purchased T470. My intention is to use this computer for home music production, and I need to make sure that I can access the USB-C/TB3 port without difficulty. I plan to purchase a USB-C external sound card for recording, so this is a *must*.  Can anyone confirm that you can indeed plug in USB-C peripherals without difficulty (or sharp right angles that could damage the USB-C cord) while connected to an Ultra Docking Station?  Thanks!   

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RELEVANCY SCORE 88.8

I have a Yoga 260, and have been given a Lenovo Ultra Docking Station.  Is there any way to get this combination to work?  I know the recommended is either of the USB Hubs, but is there a cable or driver available to enable the Yoga 260 work with the other Lenovo Docking Stations?  I have tried to get a Male : Male USB 3.0 cable (Only possible option given the ports available), and installed some drivers for the dock, but will not connect.

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RELEVANCY SCORE 88.8

I have a T440s presently with a T480s due for delivery this week - It seems that the docking platform for the T440s won't work with the T480s - correct?  I have looked for a similar dock for the T480S without success (though this doesn't always mean something isn't available, just impossible to find on the Lenovo website...)  Can anyone pont me to an Ultr Dock for the T480s - and/or confirm that the one for the T440s won't work?  Is the Thunderbolt 3 dock the closest I can get to the same functionality (without the usefulness of an actual docking base) for the T480?  Thanks for any assistance in advance. 

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RELEVANCY SCORE 88.8

Good Morning, First of all thank you very much in advance for your support... I have a problem with this product, I have plugged in an EliteBook HP, but unfortunatly when docked the VGA of the laptop could not be used. I would like to use the VGA embedded in the docking station AND at the same time the VGA of the laptop. Any solution? many thanks Solution already tried but still not working:1) I have already tried to move to the screen page on the control panel, but the monitor linked to the laptop VGA is not working (when the docking station is plugged in)2) sp65034.exe returns me an error "Faild to find synaptic mst dp hub ic" so I cannot install ithttp://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=ob_128239_1

A:HP ULTRA SLIM 2013 docking station

I don't know which notebook model you have, but I'm finding random posts online about HP notebooks only being able to drive one analog monitor at a time, so you may be out of luck there. That docking station firmware update is for Displayport hub built into the docking station.  It can only be updated if you're connected to at least one monitor using displayport.  And it has nothing to do with analog port anyway, so it won't help you even if you could update the firmware. 

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RELEVANCY SCORE 88.8

I have a Yoga 260, and have been given a Lenovo Ultra Docking Station.  Is there any way to get this combination to work?  I know the recommended is either of the USB Hubs, but is there a cable or driver available to enable the Yoga 260 work with the other Lenovo Docking Stations?  I have tried to get a Male : Male USB 3.0 cable (Only possible option given the ports available), and installed some drivers for the dock, but will not connect.

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RELEVANCY SCORE 88.8

when i dock my laptop my monitor plugged into the vga port works fine, but when i undock & later redock the monitor will not work. it goes to sleep & the only way to wake it is to open the lid on the laptop. we have 25 of these laptops & only 3 of them are doing this. anyone know how to fix it??????

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RELEVANCY SCORE 88.8

HiI have a docking station pro and a T480s with windows 10.Probably since the last firmware update for the T480s (but this might not be related), my external monitor (display port) isn't recognized anymore (I have a Samsung 28 Zoll 4k monitor). I can only connect using the HDMI port from my T480s to connect.Any idea how to solve this issue? I updated everything today (Lenovo, Windows as well as drivers/firmware for docking station) but this didn't resolve the issue. CHeersRenger

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RELEVANCY SCORE 88

Hi, My laptop updated to Windows 10 OS and now my docking station is not working on it anymore as the current update only supported Windows 7 or 8 Version only. Need help please.  Thanks,chelle

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RELEVANCY SCORE 88

I have an A485 with the ultra docking station using ubuntu 18.04 and 18.10. Whenever I undock the laptop, the USB ports stop working completely. Docking or undocking does not help afterwords. Removing the USB and reattaching does not work. Adding a USB after the undock does not work. It's like the USB ports don't even exist. The only thing that makes the USB ports work again is restarting. I have upgraded the dock firmware, BIOS firmware and upgraded the kernel to the latest version to no avail. Anyone have this issue or know of any fix? Thanks!

A:A485 and Thinkpad Ultra Docking station USB issue

 Whenever I undock the laptop, the USB ports stop working completely. Docking or undocking does not help afterwords. Removing the USB and reattaching does not work. Adding a USB after the undock does not work. It's like the USB ports don't even exist. The only thing that makes the USB ports work again is restarting. I have upgraded the dock firmware, BIOS firmware and upgraded the kernel to the latest version to no avail. Anyone have this issue or know of any fix? Thanks!

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RELEVANCY SCORE 88

I have a new LG ultra wide monitor that has support for HDMI and DisplayPort that I cannot seem to get working.  I have tried connecting the displayport cable to the dock and montior and I do not get a signal at all.  I have also tried the HDMI connection but I cannot get the resolution to the recommended 2560 x1080. Any direction would be very helpful/.

A:Dell XPS with Docking Station and LG Ultra Wide Monitor...

DisplayLink can support that resolution, but the D1000 is a very old dock that uses a very old DisplayLink chipset, and that particular chipset probably doesn't.  However, even with a newer version of DisplayLink such as would be found in the D6000 dock, DisplayLink would give you an inferior experience at that resolution anyway if you ever did things like gaming or full-screen video.  You really want your display to be directly controlled by the GPU.  So, considering that you have a 9550 that has a Thunderbolt 3 port, you have two options:
- Buy a USB-C to DisplayPort adapter, which would tap into the native GPU DisplayPort output wired to that port.
- If you want to have everything connected to a dock, buy either a WD15 or TB16 dock.  Either one would allow the attached display(s) to be driven directly by your GPU rather than through DisplayLink, and unlike your D1000, these docks can additionally charge your system via their USB-C/Thunderbolt 3 cable, so you'd have a true single-cable solution.  The WD15 allows a single display of that resolution (or dual 1080p), and the TB16 allows up to dual 4K displays or three 2560x1600 displays.  Since you have an XPS 15 9550, with the WD15 you'd need the 180W adapter version and with the TB16 you'd need the 240W adapter version.

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RELEVANCY SCORE 88

I hooked up DP cables on the docking station and the maximum resolution that I could get is 2560x1440.  When I tried to connect directly from the laptop to the monitor I was able to get 3840x2160.  So I know that the laptop is able to display at 4k. Does anyone know whether the docking station has a limitation or whether there is some firmware that needs to be updated? Thanks.

A:HP 2013 Ultra Slim Docking Station can't display at 4k on Be...

I got the same issue. Did you ever find a solution? I've got a HP Elitebook 840 G3 with BenQ BL3201 4k monitor. I get signal directly from my computer but not when connection through the docking station. I've also updated the dockingstation firmware (http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=7815295&swItemId=ob_165723_1&swEnvOid=419...) but issue persists. //Mattias

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RELEVANCY SCORE 87.2

Hey Lenovo Team, I have a T580 laptop connected to a Lenovo ThinkPad Ultra Pro docking station. There are two monitors connected via Displayport and a third (which is actually a projector) via HDMI. I read that if you were to use three external monitors on a docking station, that you need to get an Ultra Pro Docking station, but I didn't know if that meant three not including the external display. As of now, I can't get the extended desktop to display on the projector, unless one of the other monitors or the built-in monitor on the laptop gets disabled. On the Intel Display software, I am only given three monitors that I can configure, even though there are FOUR on the pull down list. In the Windows Screen Resolution settings, you can see there are four monitors detected, but the fourth one, you can't do anything with and it says it's not active. The graphics drivers software, BIOS, and Ultra Pro Docking station firmware are all up-to-date. I tried configuring the other monitors' resolutions as requested on the support site for resolutions/refresh rates supported (they are all 1920x1080 @ 60 Hz) and yet I still can't get the fourth monitor to work. I'm not sure if there's a BIOS setting that needs changing or what I need to do to get all the monitors to work or if, in fact, you can't get the three external monitors plus the internal laptop monitor to work.Could someone provide some assistance or suggestions to get the monitors working? That would be appreciated!

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RELEVANCY SCORE 87.2

Hi, I have a HP 2013 Ultra Slim Docking Station with Elitebook pro 840G1 but I can't display op either DP ports from the docking station when I connect my Dell 2516Q 4k monitor. When I plugin the DP cable directly on the laptop it works like a charm. Seem that the dockingstation doesn't support this monitor. Is there a firmware or driver I need to install to get this working? Thank you for the feedback and assistance. Jack

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RELEVANCY SCORE 87.2

I have a ThinkPad X240 laptop with Windows 8.1 Enterprise x64 installed. Sound plays just fine from the laptop's speakers, and when I plug external speakers into the laptop's 3.5mm audio port they work just fine too.But...when the laptop is docked in my Ultra Dock 90W docking station and the external speakers cable is plugged into the dock's audio port, no sound is heard. If I'm playing music through the laptop's speakers, as soon as I plug a cable into the dock's audio port no sound is heard. I can still use the laptop's audio port to connect external speakers, but that defeats the object of having an audio port on the Ultra Dock.The Ultra Dock has (I believe) the latest firmware installed (version 2.22.000) and I have the latest audio drivers installed: in Device Manager > Sound, video and game controllers > Realtek High Definition Audio > Driver version is 6.0.1.7188 which is the latest available from Lenovo Support downloads.What do I need to do to get the Ultra Dock's audio port working?Kind regards,/Neil PS. Apologies - I mistakenly posted this message on the "X Series tablet ThinkPad Laptops" board. Can a moderator please remove the post from that board?











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A:Audio port on Ultra Dock docking station not worki...

Hi Nwgarside,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing issue with Audio not working from Ultra docking station with your ThinkPad X240.
 
Have you check with different system/Ultra docking station?
Check with running ThinkVantage system update tool, so that it will update all the required drivers and application for your system.
 
Hope this helps.
 
Best regards,
Hemanth Kumar




Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 86

Hey all, I cannot hook up my Laptop to the aforementioned docking station without experiencing one or more of the following issues right upon booting up the system: 1.) Video signal does not seem to go through to monitors (black screen).2.) USB periphery (keyboard and/or mouse) is not recognised / usable.3.) Short periods of black screen while windows is running. The issues can be circumvented by either repeated hard reboots or by hooking the laptop to the docking station after the boot up process is completed. Occasional black screens will remain however. I already tried running all Lenovo Software / Firmware updates available for the laptop as well as the docking station - to no avail. Is anyone experiencing similar issues or has anyone figured out a solution yet? Cheers

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RELEVANCY SCORE 86

Hi I have searched on Lenovo's pages and cannot find any documentation that confirms that "Thinkpad Ultra Dock" docking station (in my case 40AJ0135EU) is compatible with the latests T490(s)/T590(s) series. Does anyone know? ThanksKind regards

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RELEVANCY SCORE 86

I plugged in my docking station after not using it because of audio problems with it.  I believed the audio problems had been fixed on my laptop so plugged in the docking station and  now no audio.

A:No audio after docking station is plugged in

In Windows 7 I had this same problem when I first connected my laptop to my dock. I had to right click on the small speaker icon down by the clock and choose playback devices. There was a playback device 'Speakers / HP' that I right clicked and chose to set as default. Now the audio out jack on the docking station works. It might be necessary to make another manual change after undocking to get the headphone jack on the laptop to work again, but I haven't tested yet, so it might just work... Good luck.

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RELEVANCY SCORE 86

I've just got one of the new HP 2013 ultraslim docking stations connected to a new HP 840G3 but it just tells me it's "plugged in, not charging" Can anyone advise please

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RELEVANCY SCORE 85.2

Hi,i bought a Lenovo Docking station 40A1 because i needed to work using two monitors at the same time.The problem is that, using this docking station, apparently i can't use two monitors simultaneously. If i plug in both VGA and DVI-D, the monitor on DVI-D can't receive any signal from the laptop.How can i solve this problem? Is, in your opinion, possible to use two monitors with the docking station 40A1?Thank you. 





Lenovo T440          Intel Core i5 4300U | RAM 4GB DDR3 | 128GB SSD

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RELEVANCY SCORE 85.2

Recently, I installed Linux on my zbook and  removed window. I realized that headphone is not working anymore when I am pluging into the docking station.  I would like to mention that earlier my headphone was working well when I had window.  Laptop speaker is giving sound even when headphone is plugged into the docking station. On the other hand, headphone is working fine when I am plugging into the laptop.

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RELEVANCY SCORE 85.2

Hi. I am not a computer tech, so pardon my lack of pc language. I have a Dell Studio, running Windows 7 Ultimate (64 bit OS). I have a docking station that I plug into with a monitor, keyboard, etc. For the past few months, I have not used the docking station, but this past weekend, I plugged my laptop into the docking station. I got a request for some sort of update (sorry I don't remember what for, but think it had something to do with video/monitor maybe). I went through the motions, and I think the update failed to install. I rebooted the system, and it runs fine. The only problem I encounter is when I play Runescape online, my laptop provides no warnings, and it just shuts itself off after about 15 minutes of play time. I have tried using different internet browsers (Firefox and Google Chrome) and that does not seem to help. I unplugged the laptop, and played RS and I had no problems, so I feel that the issue is with the docking station or monitor. I have no idea how to proceed in attempting to fix this issue. Please help.
 

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RELEVANCY SCORE 85.2

Hi,i've searched on internet but i haven't found nothing useful.I've bought a docking station for my lenovo t440.When the laptop is plugged in the docking station, the battery is always in charge.Could this be a problem for the battery's life? I've read that li-ion battery haven't memory effect, is that correct?How can i do to prevent battery lifespan?Thankyou. Bye





Lenovo T440          Intel Core i5 4300U | RAM 4GB DDR3 | 128GB SSD

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RELEVANCY SCORE 84.4

I'm experiencing an issue with intermittent shutdowns on my new T580 (20L9) with the Ultra Docking Station (40AJ). The issue appears to derive from the Intel Dynamic Platform and Thermal Framework driver, as I typically see a corresponding error (DPTF Event ID 256 - Unhandled Exception) in Event Viewer, the details for which I'm including below. I'm running Windows 10 x64 1803 (Build 17134.81). It appears that certain CPU/GPU-intensive tasks will tip the driver to immediately put the system in sleep mode, so not technically a full system shutdown. Most recently, I attempted to restore a browser session in Chrome after an OS restart, opening a number of browser windows w/ multiple tabs each, which triggered the issue. Over the course of my daily use, it will happen anywhere from one to five times, and it's extremely annoying.
 
I have not experienced the issue with the system undocked, however, my computer is docked about 90% of the time I'm using the machine, and I did recently update to Win 10 1803, which could be part of the problem (?) I am using **all** of the latest drivers available on Lenovo's site, including that for the Intel Dynamic Platform and Thermal Framework, version 8.3.10207.5567 as of the time of this post. I'm also running the latest BIOS, i.e. 1.10. 
 
I'm not sure if there's a BIOS setting available that could help with the issue or some power management setting? I'm including the full Event Viewer details below. Please advise.
 
... Read more

A:Random sleeps on T580 w/ Ultra Docking Station - Intel Thermal Framework issue

Did you ever get this resolved?  I have a user with the exact same symptoms, but we haven't done a lot of testing off the dock yet.  We've updated to the latest Intel Thermal Framework drivers from Lenovo (Just came out on 6/8) but that didn't help.  Updated to the latest drivers from Intel, no better.  Tried dock firmware, nothing.  Lenovo came out and replaced the system board - no better.  We push a clean corporate image to ALL machines, include a few hundred Thinkpads we have out there, and this is the only one exhibiting this behavior (Also the only T580 we have out there so far, everything else is T480.)  Lenovo wants their image back on it before we do anything else, which is tough because the user is a few hundred miles away.

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RELEVANCY SCORE 84.4

I'm experiencing an issue with intermittent shutdowns on my new T580 (20L9) with the Ultra Docking Station (40AJ). The issue appears to derive from the Intel Dynamic Platform and Thermal Framework driver, as I typically see a corresponding error (DPTF Event ID 256 - Unhandled Exception) in Event Viewer, the details for which I'm including below. I'm running Windows 10 x64 1803 (Build 17134.81). It appears that certain CPU/GPU-intensive tasks will tip the driver to immediately put the system in sleep mode, so not technically a full system shutdown. Most recently, I attempted to restore a browser session in Chrome after an OS restart, opening a number of browser windows w/ multiple tabs each, which triggered the issue. Over the course of my daily use, it will happen anywhere from one to five times, and it's extremely annoying. I have not experienced the issue with the system undocked, however, my computer is docked about 90% of the time I'm using the machine, and I did recently update to Win 10 1803, which could be part of the problem (?) I am using **all** of the latest drivers available on Lenovo's site, including that for the Intel Dynamic Platform and Thermal Framework, version 8.3.10207.5567 as of the time of this post. I'm also running the latest BIOS, i.e. 1.10.  I'm not sure if there's a BIOS setting available that could help with the issue or some power management setting? I'm including the full Event Viewer details below. Please advise. Log Na... Read more

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RELEVANCY SCORE 84.4

Hi, Thinkpad Ultra Docking Station - 40AJ0135EU Thinkpad X1 Carbon 6th - 20KH006JMXBIOS: N23E56W 1.31 Recently installed updates: ThinkPad BIOS Update - 10 [64], version 1.31Synaptics Touchpad Firmware Update Tool - 10 [64], version PR2698617 / PR 2812761ThinkPad Hotkey Features Integration Package Setup - 10 [64], version 9.0.2.15 Everything was working fine before these updates, but now I can't get the wireless mouse and keyboard (usb dongle) or the usb headset to work connected to the dock. Works fine when connected directly to the X1 Carbon. I suspect the BIOS update, anyone got any tips? The dock is listed as "Unknown USB Device (Device Descriptor Request Failed)" under Windows settings. I have of course tried to uninstall/remove device and install it again, but it won't work.  I have a colleague who also has a X1 Carbon, with recent updates and his X1 Carbon works perfectly with my dock. And similarly, my X1 Carbon works perfectly with his dock, which is a Thunderbolt 3 Dock. Edit: Tried to update Dock firmware with driver from https://pcsupport.lenovo.com/no/en/products/monitors-and-projectors/docks/thinkpad-ultra-docking-sta... But problem still remains When I try to run automatic scan for updates through Lenovo support I get the failure message: "The package catalog for your system is currently being updated on the System Update Server. Please try again later" 

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RELEVANCY SCORE 84

Hi,I procured a Lenovo Yoga 370 about 6 months ago. Aside from some of the lenovo software randomly crashing on me due to whatever bugs exist in the s/w, it's been working pretty well... until recently. About two months ago, I bought a Type 40AC docking station, which comes with a large power adapter. I was able to use both of those successfully for a month+. About three weeks ago, the power started trickle discharging, even while plugged into the docking station. The battery discharges at a rate of about 8% per hour. When the problem started, the laptop would also avoid charging while plugged directly into the wall (no docking station). However, by disconnecting the internal and bios batteries and running the static discharge sequence (which I had learned about because my previous lenovo laptop also had a power issue :/), I was able to at least get the laptop to charge when plugged in directly to the wall. I've called lenovo tech support 3-4 times about this issue. To their credit, as part of the troubleshooting process, they've replaced the motherboard, replaced the battery, replaced the docking station, ushered me to install the latest power management drive (which I did), flash my motherboard bios (which I did but was silly, because it was a "new" motherboard), and flash my docking station (which I did but was silly, because it was a "new" docking station). I also tried another large power adapter that I use on a power-hungry lenovo laptop. However, the laptop i... Read more

A:Yoga 370 trickle discharging while plugged into docking station

Found the thunderbolt driver, which has an update yesterday.  Will report back if it works. https://pcsupport.lenovo.com/us/en/products/monitors-and-projectors/docks/thinkpad-thunderbolt-3-doc...

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RELEVANCY SCORE 83.6

Hello,before I updated the firmware utility, my thinkpad A485 was recharging witht he 65 watt adapter attached to the docking station.However, now I need the 135 watt adapter attached to the docking station?Why is this happening?is there a way to uninstall the driver update? I cannot find anything related to dockign station in the contorl panel-->uninstall programs. Please help me, this is very frustrating. I am using the docking station for just one 1080p  display, it was able to work smoothly with the 65 watt adapter plugged to the docking station.My laptop was charged and the ports and the 1 1080p display was functional. Please help me, I do not want to use the 135 watt adapter as I need it for another lenovo dock.

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RELEVANCY SCORE 83.6

I have ThinkPad T470 laptop with Windows 10 pro x64 installed. Sound plays just fine from the laptop's speakers, and when I plug external speakers into the laptop's 3.5mm audio port they work just fine too.But...when the laptop is docked in my Ultra Dock 90W docking station and the external speakers cable is plugged into the dock's audio port, no sound is heard. If I'm playing music through the laptop's speakers, as soon as I plug a cable into the dock's audio port no sound is heard. I can still use the laptop's audio port to connect external speakers, but that defeats the object of having an audio port on the Ultra Dock. I believe the driver of external speaker plugged into dock is well-installed and well-detected by the device managerI already set it as default audio output and can see the volume symbol up-and-down while testing it.I also had my T450 docked and the audio port from this Ultra Dock worked just as expected!! It seems everything works fine but still no sound can be heard when T470 is docked.Is it a bug when using Dock with T470 docked ??What do I need to do to get the Ultra Dock's audio port working?Anyone can help ?? Thanks a lot in advance!Kind regards,Jimmy


























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A:Audio port on Ultra Dock docking station not working with T470 docked, but it worked with T450.

But...when the laptop is docked in my Ultra Dock 90W docking station and the external speakers cable is plugged into the dock's audio port, no sound is heard. If I'm playing music through the laptop's speakers, as soon as I plug a cable into the dock's audio port no sound is heard. I can still use the laptop's audio port to connect external speakers, but that defeats the object of having an audio port on the Ultra Dock. I believe the driver of external speaker plugged into dock is well-installed and well-detected by the device managerI already set it as default audio output and can see the volume symbol up-and-down while testing it.I also had my T450 docked and the audio port from this Ultra Dock worked just as expected!! It seems everything works fine but still no sound can be heard when T470 is docked.Is it a bug when using Dock with T470 docked ??What do I need to do to get the Ultra Dock's audio port working?Anyone can help ?? Thanks a lot in advance!Kind regards,Jimmy

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RELEVANCY SCORE 83.2

My Inspiron 15 5000 is hooked up to a Docking Station USB 3.0, which is hooked up to a U2410 Monitor via HDMI cable. I am not getting sound from the laptop speakers when I have the Docking Station hooked up. I tried what has been already mentioned. Like going to the control panel, sound, speakers, default. The Dell USB Audio is checked and showing sound in the bars, but no sound is coming out of the speakers in the laptop. Please help.
THANK YOU, Jim G.

A:Inspiron 5000 No sound when plugged into docking station and monitor

If USB Audio is selected, that would be the audio output jack built into the dock. You need to choose the Speakers/Headphones output as the default device to get audio from the built-in speakers.

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RELEVANCY SCORE 82.8

I have a t480s coupled with basic docking station type 40AG. everything was working perfectly fine until yesterday I updated the Thinkpad docking station utility unsuccessully. this generated an error message any attempt to load the docking station driver (see enclosed file description) proved unsuccessful. Any possibility to restore the situation ex ante or to overwrite these errors> thanksenclosed file description and error message

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