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Backed up corrupted files from failing disc

Q: Backed up corrupted files from failing disc

I am using Rebit backup software on a Windows 7 Professional 64 bit machine which monitors file changes and backs them up immediately. The PC has two internal hard drives. Drive C which is for Windows only and Drive D which is only for my data. The Rebit backup drive is an external drive. Rebit is running with no issues and making daily Recovery Points.

A few weeks ago the D drive with all of my data failed. I installed a new drive and did a Rebit recovery - the recovery process went well with no problems. I am a photographer and I have many Jpeg image files on the D drive. When I try to open some of the Jpeg image files I get a message from Adobe Photoshop "Could not complete your request because an unknown or invalid JPEG marker type is found" and the image does not open. This message usually means that the JPEG file is corrupted and I have not found any method to repair and open the file if it gives this message.

I have tried to restore several files from the Rebit backup/s and I still get the "corruption" message. I think this tells me that before the D drive actually failed, Rebit probably was backing up the files that were corrupted as caused by the drive going bad.

Do you have any ideas or suggestions how I can recover good un-corrupted files? I still have the bad D drive.

I have always trusted the "backup process" but obviously if the backed up files are damaged the backup will be bad. I don't know how I would know this in advance to take pro-active measures.

Thanks for your help.


Preferred Solution: Backed up corrupted files from failing disc

I recommend downloading and trying SP Photo Recovery. It will help find and retrieve your lost files.

I've used it in the past to recover photos, music, videos, and other multimedia files, regardless if the file has been deleted, lost, damaged or corrupted.

You can download it direct from this link http://goo.gl/UDbKNE. (This link will open the download page so you can save a copy to your computer.)

A: Backed up corrupted files from failing disc

I empathize, but I have no sure-fire solution. I've always worried about something like that because, as you say, if your originals are unknowingly corrupted, any backup of them will also be corrupted---and you likely have no way of knowing the originals are corrupted if they aren't opened periodically.

Only ideas I can think of:

Have you tried to open the files in several different photo editors, other than Photoshop?

There may be some type of sophisticated JPG editor that can show you the internal makeup of the files and may reveal the point of corruption, which could then be corrected--by hand if necessary. I know this is sometimes possible with audio files and assume there is a similar method for images. I have no idea how complicated or time-consuming that might be.

You may get somewhere with ordinary file recovery programs like Recuva working on either the D drive or the Rebit backup drive. You'd just have to experiment.

I'd probably try to make an image of D and the Rebit drives in their current state in case any of your recovery attempts further foul the files. You'd at least be able to revert to the current status quo if necessary.

This has undoubtedly happened thousands of times to other serious photographers, so I suspect there are forums on the net that have some excellent recommendations. I'm not a photographer any more and can't point you to them. I'd suggest you pound on Google with some well-chosen search terms.

A recommendation for the future if you ever get these recovered: make an ordinary drag and drop copy (NOT using Rebit or any other software) of all pictures to a known good hard drive and then put that drive in the closet and don't overwrite new backups to it.

I think there is something called "bit rot" which eventually affects files on drives that are unused in longer term storage. I don't know the details of it, but it would be a concern if you tried to archive pictures by putting them on a drive that then sat in a closet for a long time, unused. You could of course recopy the files to make a new archive once a year or so, but you'd always face the possibility that any new archive would only be replacing good files with corrupted files.

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How can I copy xp installation only to a smaller drive, programs don't matter, only xp, I will reinstall the few programs that I need.
I have the product code, but no install disc and need to transfer xp to a good drive very soon.  I'm afraid if I try to uninstall all the garbage, the drive will fail before I get done.  I do not think a cloning will clone to a smaller drive, don't
have the disposable income to buy a drive that I don't need. 
Can this be done?  please help, thank you


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I'm quite confused on the exact cause of this, so I'll start from the very beginning. I downloaded a virus, Ultimate Cleaner to be exact
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from a file I was trying to download. At first my computer lagged, which worried me a bit, but when I saw the ad for the product, I knew it was the same problem as I had dealt with before.
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I unplugged my internet and found the shortcut to the same debugger I used last time
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and, as before, went into safe mode, and used it. halfway through the removal, Disk Cleanup auto-activated. When the fix finished, I canceled the disk cleaner, being too impatient to wait an hour for it to search through hundreds of files so it could tell me to defragment my computer once and awhile. I restarted my computer, loaded it up normally, and ran Ad-Aware SE Professional (Definitions were 41 days old) to clean up the rest of the garbage the malware brought in with it. After which, I proceeded to gloat to my friends online (I have no life ) about how smart I was. Strangely enough, many of my shortcuts no longer worked, saying they could not find the location. I tried to reroute them, but couldn't find their .exe's, even WinRAR wasn't working. The next morning, I wake up, start to turn on my computer, and after the loading screen (with the windows logo and the little blue bars ru... Read more

A:Reg files corrupted; Explorer.exe failing; Vitals fading

I think you might still have an infection....

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
Good luck

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

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I have a DVD RW disc with photos burnt onto it.
When I open the file it shows all of the photo folders, along with default logo thumbnails as opposed to an actual thumbnail of the photo. When I click on properties of each photo it shows the size of the photo as well. But when I click to preview the photo it won't open and shows that the photo may be corrupted, damaged or unsupported.

I no longer have these photos on my hard drive, as may disc's before this one burned properly, so I deleted as I went.

DISC SIZE is 4.7GB, My files on it are 3.56GB


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More than two years ago, I accidentally did a Docs and Settings backup to hard disc. How can I undo this? (computer illiterate!) My virtual memory is overloaded, computer slow, unable to backup to floppy because I have too much data because everything is duplicated. Help!

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I've recently upgraded my windows 7 to windows 10 enterprise. I have onedrive account with files synced to cloud, before upgrading i've backed up onedrive files locally in my computer. Some of those files can't be opened after upgrade, formats include
.docx and .xlsx and .png. Most of these files were in direct onedrive main/root folder rather than in subfolders. As i can see those images in subfolders can be opened but not doc and excel files.

How can i view those files again, why have they become corrupt, what could I do in future to prevent these problems

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How do you manage backing up your files efficiently? Say you have hundreds of folders in different places on one computer. If you want to back them up onto external drives, how do you manage how to backup ONLY the files or folders that have had changes made to them since the last backup?Edit: Moved topic from General Chat to the more appropriate forum. ~ Animal

A:How to backup files without wasting time on already backed up files

If you only want to back up files that have changed? You do what is known as an 'incremental' back up. Just make sure that what ever application you employ for backing up you data has that capability. Acronis is one I am quite familiar with and use and it has that functionality. It however is not free.

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Heres my situation.
My laptops stuck in a startup repair loop. Start up repair is unable to fix the problem and sends me to recovery manager. However, before I move on to getting my computer back under control (wich will be on another thread on another day) I need help with something else.

Above all else, I want to preserve my favorites. Theres tons of websites and stuff on there that id never ever find again if I lost them now. I used the file backup program in recovery manager to back up stuff like music, pictures, documents, and among other things, internet settings.

What I want to do now is go into my flash drive and find where all my favorites are. I went to the only other computer in the house besides my hp, a mac, and plugged in my memory stick. What's in it is nothing I understand.

Now Im sitting in front of the mac, typing out my situation on the sevenforums.com and just wishing there was a simple way to get my favorites up on the screen...Or at least understand enough of whats inside the memory stick to be able to extract them once my laptop is fixed.

A:Looking at files backed up to a USB

Hello caste, and welcome to Sevenforums!

Try this method out first, and if it doesn't work, skip down to the next tutorial: Startup Repair Infinite Loop Recovery - created by Dzomlija

Troubleshooting Windows 7 Failure to Boot - created by gregrocker

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When I try to back up files from an external drive to my computer, not all the files are backed up. For example, the number of files read by windows 7 to be backed up is 13,490, yet before backup Memeo Premium Backup reads only 13,777 files of this folder to back up and after the backup, just 13,777 are backed up. This problem is the same on other folders in that not all the files are being read for backup. I contacted Memeo about this, and the steps I took to try to find a solution to fix were,
1. Re-installing Memeo software.
2. Sending screenshots of the issue.
3. Sending the log files to Memeo Technical Support.

Memeos support final reply was if there were any hidden files or files with special attributes by default Memeo software will not backup these files.
.that I need to perform a side by side comparison of the local files on drive the with folders selected in Memeo software. However since I have so many folders this would take me a very long time to find the folders with the missing files.
Is there any way I can find hidden files or files with special attributes without having to search manually through my folders?
Any information to fix would be appreciated.

OS is Win7.
Processor: Intel dual core i3-2120 3.3Ghz

A:All files not backed up

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i have compressed some DVD'S i have and have the files stored on my computer
does anybdoy know of a program with which i can see these movies (without having to burn them onto a DVD)


PS: (why won't this forum let me post images???)

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I have hundreds of backed up files on my D drive, nearly 100gigs of them over the course of a year or so. (which is just a partition of my hd)

I have lost everything on my computer somehow, and when i attempt to restore these files , the computer states "There are no backups on this computer."

Any ideas?

A:PC does not recognize that i have backed up files

What did you use to back up your files?
Did you ever attempt to restore the files prior to this successfully?

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I have a backup on my external drive. One of the backup directories was Windows. I cannot delete some of the windows folders as I get an error saying that I have to be an administrator. I am the administrator, and after I click a button confirming that, I still am not allowed to erase the folder. Any suggestions?

A:Cannot delete backed up files

Hello Bob,

If you are using the Windows Backup feature, then the tutorial below can help show you the proper method for deleting backups.

Backup User and System Files - Delete Backups

If you are no longer able to use the method above due to what you already deleted, then you could see if using the free program Unlocker may allow you to delete them. Afterwards, you can use the tutorial below to reset Windows Backup so it will not continue to reference what you deleted.

Backup User and System Files - Reset to Default Configuration

Hope this helps,

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Periodically and without any warning my new hp envy x360 running windows 10 on an intel i5 dual core processor with 12 GB RAM I bought last August so it came preinstalled with windows 10 will freeze on me and nothing except hitting the power button and restarting it fix the problem. I've been on chat and twitter support for what seems weeks now to get this fixed and nothing seems to be working, I've updated windows, updated the bios, all the drivers, done hardware checks and none of this has solved the problem. HP support now suggests that reset my laptop to the factory settings but before I do that and all the hassles of reinstalling my data (just backed it all up) I want to make sure this will once and for all solve the problem.  I've done some research and this seems to be a common problem on windows 10 laptops, that there may a way to fix this by adjusting something the BIOS or in the windows power settings. I've also been told to just go back to an earlier version of windows. Its been driving me nuts for months and whats worse is if this is a "common problem" why doesn't tech support seem to know about it?

A:restoring backed up files



Welcome to HP Forums, 

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out


As I understand the HP x360 freezes randomly,

Thank you for providing such details that help me get right to the point, rather than probing for more information, I appreciate it.


That said, I must let you know that the tech support is aware of the solution, however, that doesn't mean this is a common issue,

I suggest you perform the steps below to resolve your concern,

Lets start with performing a hard reset on the PC to release any excessive static/power that could have to cause the issue.


Turn off the computer.

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

Unplug the AC adapter from the computer.

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory.

Press the Power button to turn on the computer.

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.


Second, you can check if there is Bios update available for your PC, here is the link to download.


Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics: 
1) Shutdown the computer.
2) Turn the computer back on a... Read more

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I had to restore my files to an external hard drive and restore my computer to factory settings to get it running again. The backed up files are now in a .wim form. How do I restore this information to my computer in Windows 7?

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Hi, I am running Vista Home Premium. I set a Back Up to run weekly a few months ago on my D: drive, I have however now removed some of the pre-installed programs that came with my Dell PC and others that I had installed myself as I knew that I was never going to use them/not going to use them again. I would like to know if I can remove these files that have been backed up on my D: drive. I'm thinking that it's an obvious YES answer but for peace of mind I am hoping that one of you clever dudes/dudettes could confirm this for me. Thanks in advance

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While using Vista I backed up my HD using Windows Backup to a 250GB Seagate FreeAgent Go USB drive.

I then installed Windows 7 Professional using a clean install.

The backup files on the Seagate can be viewed as the F drive. However, when I use Windows Restore function no backup files are listed.

Any suggestions on how I get my files back?

A:Restoring backed-up files

Have a look here:

Restore Backup User and System Files
Backup User and System Files

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I've been backing up files to dvd's by sending to dvd-r and all has been working fine. I can add or delete files. Normally what occurs is when I'm ready to eject dvd there normally is a message to wait so dvd can be used on other computers. But something happend in the middle of adding addtional files and things got stuck so have to shut down computer. When back up I could not locate any of the files I sent to the dvd. I ejected and that message ...so dvd can be played on other computers... did not come up. I inserted it but then had difficulty even opening it and when I did no files appeared. So my question is can I retrieve the files from that dvd and it so, how. I already deleted the orginal files and empytied the recycle bin since up to that point I had not had any problems. The computer I'm using is a compaq laptop with 2 gig ram and 137 gig hard drive not the one in my signature in this post.


A:Can't access files backed up on dvd-r

You can use an app such as ISOBuster. With that said, as the burn didn't complete (properly), the files may not even be on the disc.

On a side note, if the files are important, there should be more than a single copy. As you are deleting the originals after burning, you aren't really making a backup, you are simply moving the files. "Backup" would imply a copy in case the originals are lost/damaged.

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I have now managed to Install the IDT High Definition Audio Codec buy doing a factory restore, as I found it wouldn't be compatible with Windows 10 unless I reverted to Windows 7 and upgraded from there. In doing a Factory Restore, I backed up my files and was told they would be backed up to G:\hpDVDRAMGT30, but can't find this on my Computer, I wonder if you could help me find them please? I also backed them up to 3 CDs, but the 2nd CD keeps getting ejected.

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Hi all, I was wondering if you could help. Last night i did a fresh install of windows 7, I backed up all my friends music and photos to a empty 16gb memory stick and proceded to install windows 7. Once it was installed i went to copy the pictures and music back to find that the folder i coppied the files to had disapeared yet the space that the pictures took up had clearly been used as the memory card almost full (14gb full), I checked to see if the files in the folder were hidden which they wernt, I also checked anyother folders which were there and they were fine (a handful off word documents). Does anyoe know how to retrive these photos from the memory stick as im told there is alot off personal memorys on it. If it helps the PC was infected with spyware but the pictures were still ok and readable at the point off back up.


alex cargill

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Hello, this is my first post on this site. I signed up for help on backed-up files.
I have been thinking about reformatting my Dell laptop, so before I did, I backed up all of my files onto my 2 GB WD My Book hard drive using the Windows Image Backup feature. It took me about three or four tries before backing up it successfully, because I would get random errors for some reason.
I finished the backup afterwards, not bothering to look inside of the external hard drive because I was tired. I finished reformatting the laptop, and was going to drag all of my needed files into the now-fresh computer. I go into the external hard drive and see this:

All of the files in here are .xml, .vhd, and just ".file" files. Is it possible that I can convert these files to regular documents?
I'll appreciate any help. Thanks.

A:Can't import backed-up files

Hi  To BC.
You can mount the VHD image file and access the files inside by following this Tutorial starting from the Mount VHD part.

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On 18th May I had to use the system recovery disks to do a factory restore, because Windows wouldn't start, so I backed up my files, and it said it would back them up to Drive G:\, but I can't find them to restore.

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This maybe a stupid question, but I suck at all things that have to do with computers.

So, my computer was really messed up and I decided to do a system recovery. I backed up my files onto my computer before doing this. I still have my backup folder and everything on my computer... but is there a way i can restore it so my computer was as it was before I did the restoration? (all my program files in the right place, all icons on desktop, etc?)

Please let me know!!

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Here's a screen. It shows the size of the C:\Windows\winsxs folder which is takin up an awful lot of space which I wonder if I can reclaim somehow.
Click here for Image
The reason for me to post this thread in Windows Updates section is because I know that this is the folder used by Windows Update to back-up files. On my dual boot XP install I have sometimes reclaimed space by deleting a few of the windows Update back-up folders.

I wonder If the same can be done for Vista?

Now, I know that it's not right to delete such system back-ups but If my system is running fine after a month of installing the update, then I guess, it should be fine to delete them.

Also, I wouldn't mind it if it was a few MB but this folder's a whooping 8gigs which I could use in a better way for sure!

Any reply is greatly appreciated, Thanks!

A:Any way to clean backed up files?

Hi Dragor,

You might find this Tutorial helpful in cleaning up the extra files

Extended Disk Cleanup


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I just wanted to know what happens when I back up a file from my mom's Windows XP Professional Desktop Computer to my Windows 7 Home Laptop? Will all the files automatically update with my system or do I have to manually update them myself? Please help. I'm still learning about how the two different Windows OS work. Thank you.

A:I have a question about backed up files?

What type of files are we talking about. And why don't you back them to an external disk on the XP system.

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I would like to format my laptop and install a new version of Windows 8 and I've backed up all my files in an external hard drive.
Now, the files are in a folder of the hard drive and they are divided in lots of Winrar files.

My question is: after I will have deleted everything from my laptop and installed the new Windows 8, how do I restore the backed up files? Do I have to extract the files from every Winrar file? I bet there is a much quicker way of doing it!

Thank you for you help

A:How to I restore backed up files

Did you use WinRAR to make the backups? That would not be my first choice. But if yes, then you should use the same program to extract them. You would need to extract each file to the new folder (such as Documents folder). I think WinRAR lets you move/extract groups of files, so you would just select all the files in the Documents folder on your backup drive and WinRAR will extract them all at once to the new Documents folder.

But I would suggest you look at Macrium Reflect (free) Macrium Reflect Free It designed for backing up computer files. You can backup your files/folders, make a clone, system image, etc.

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I don't know of the proper terminology to express this but I'll try my best. Have a Gateway computer that was riddled with viruses that was completely rebooting the machine every two minutes and wouldnt even boot into safe mode. Using the gateway system recovery disc on xp, I backed up all of the previous files and reinstalled windows. The machine now works normally but I dont know how to reuse the backed up files to restore the machine to its previous state. Any help would be greatly appreciated.

A:Reusing Backed Up Files

Gateways generally have an operating system restore disk that will restore the OS - but not the drivers.
You usually have to make the Drivers and Applications disk in order to have that information saved. Did you use that disk during the restore?
If not, go to Start...Run...and type in "devmgmt.msc" (without the quotes) and press Enter. Are there any devices there with red x's or yellow !'s ?

After that, it depends on how the backup was made. The only info that I can find is that the backup is stored in the C:\Backup directory. Do you have this directory on your system? What are the contents of the directory?

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Ok Here is a quick run down of what happened.... I had decided too reinstall vista and have a fresh clean operating system.. i have 3 hard drives
1: Windows and program files etc.
2: Media work etc.
3: Videos

Now 3 had alot of free space that i used to copy my document files from HDD 1 too a Backup Folder in HDD 3
once all files were copied over i then rebooted and formatted HDD 1 then installed VISTA Back on..

when i got into vista everything seemed too work fine TILL... I went too my backup folder (On HDD 3) to start installing drivers and programs etc. (seeing all my downloaded files were under backup) everytimes I tried too open an EXE file a command prompt window would flash open then close again without opening the program. also when i try too open some zipped files it will display as damaged or corrupted. every data that was backed up are at the right sizes so there is no doubt that the data is there. apart from zips and exe's i can seem to open all my documented files eg. word files and text files also the cd imaged files are fine. yet all my mp3's were affected also, once i try too play an mp3 WMP says its got the worng codec blah blah blah yet i know it hasnt because it has never been modified...... I have been through this procedure so many times with out any hassles so why is this time any different? where have i gone wrong? There must be a way to get my files back too normal seeing that there is definitely data there its just not being processed proper... Read more

A:Backed Up Files Won WOrk

Can u please explain as to how u backed up the files on the hard drive?
Did u use the vista backup program or just copied the files urself?

If U used the windows backup and restore software... u would need to use the windows backup and restore center again to bring them back.

please explain how u created the backup.
U do not have any updated antivirus program installed...do u ?

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i recently had to format my computer so i backed up my personal data using the windows xp backup tool, it was seperated into 8 diffrent backup files in the process. Now when i try to restore them in the middle of restoring them it says insert media #2. if i press ok it just pops up again and if i cancel it aborts the whole thing. what gives?

A:Restoring backed up files

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On 18th May I had to use the System Recovery Disks to do a factory restore, because Windows wouldn't start, so I backed up my files, and it said it would bck them up to drive G:\, but I can't find them to restore them. My favourites in Internet Explorer were restored, my PDF's in Adobe were restored, and some of the videos in Real Cloud were restored, but I can't find their locations. My computer is out of warranty, and when I try to get support for this issue I get  this message:-

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I found some files and folders I was looking for from my computer backup but when ever I try to access them I get

Folder is not assessable access denied


A:Cannot access backed up files

How are you backing up files? Locking the files may be a feature of the back up software your using.

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Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?I am having problems opening .doc and .xls and .jpg files in some (but not all) folders in my folder tree, e.g. C:\Documents and Settings\(username)\My Documents\Folder X. However, Folders Y and Z are apparently unaffected. This has arisen only recently.My system is Windows XP (Home), and SP2 upgraded to SP3.MSWORD EXAMPLE:- On opening a Word file (whether from Word or from Windows Explorer) I receive this dialog box;"File Conversion - (filename).doc""Select the encoding that makes your document readable." The already selected button is "Other encoding" and the suggested code is "Japanese". The preview pane shows only an array of characters, all the same.On trying to select the button "Windows (Default)", the preview changes to a continuous array of lower-case xxxxxxx. On returning to the "Other encoding" option and trying "Auto-Select", the selected code returns itself to "Japanese" with the display as already noted above.On returning to the "Other encoding" option and trying "Western European (Windows)", the display reverts to the Windows Default style as already noted above, lines of xxxxxxx. I am unable to open the file.MSEXCEL EXAMPLE:- On opening an Excel file, all I get is an immensely long string of a character in ... Read more

A:Unwanted encoding messages on opening MSWord files. Inability to open MSExcel files and picture files. Apparently corrupted files?

This sounds like it might be a malware infection.

Have you run any scans lately?

Did you download BackUp4All from a reputable source?

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So recently I worked on my laptop and installed a used mobo. I got it to run and ran backup and restore to save a bunch of emails and docs. It ran fine the next day I started to have trouble which eventually turned out to be the HDD. I've replaced the HDD and now am trying to run the restore discs and I can't.

I click restore files and get a window with 'what do you want to restore" at the top and the two options are greyed out. There is a yellow triangle with an exclamation point in it and it says next to that "there are no backups on this computer" The backup disc(s) I made are in the drive.
Advanced restore gets me the same result.

Am I doing it correctly? did I miss something? Did the previous HDD go bad before I knew it?
I explored the disc earlier and the files were all numbered 1 to 20. For some reason I installed winzip when I did that. I tried to restore file 1 and failed. I just opened it again and looked after I uninstalled Winzip and the computer could see what was in each folder now. I still don't know how to get it to restore though. and File 1 is gone, looks like it may be rolled into File 2.

The disc won't autorun and restore center doesn't provide an option for opening it.
I cannot find an autorun.exe in the disc. There are 4 main folders;
HOMEPC, Autorun setup information, MediaID.bin, restore icon.

HOMEPC seems to contain all the information that was saved. It opens to a file named Backup Set 2009-10-10 150701. The next cl... Read more

A:running a restore disc to restore the stuff that was backed up?!

Try making a backup to your existing drive. Look at the structure and copy your backup from cd to the harddrive using the same structure.


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I own an HP computer, currently running Windows Vista. It wouldn't start so I performed a system recovery. I backed up my files before doing this with the recovery manager. They were not saved to an external device or a disk. I'm not very familiar with the technical side of computers, but I'm assuming they were saved to my D drive (labeled recovery partition).

I've been searching online for hours and hoping someone could help me directly. Is there any way to recover the files I backed up before the system recovery, and how would I go about doing that? Thanks.

A:System Recovery and Backed up Files

Hi see if the info by sidrah here helps http://en.kioskea.net/forum/affich-2...ive-to-another you may need to change the drive letter if yours is C:

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Hi Guys hopefully someone can help me, my laptop was in a sorry state with viruses that i could not remove so in the end i backed up some files and reinstalled the OS. I felt i was limited to this option as the virus/'s would not let me even run a scan and when i tried to use online scanners it would redirect me away from them before i could even start the scan. Anyways my laptop is now running great, responsive and fast and im pretty confident there are no nastys on it, i run Trend Micro AV, Windows own firewall and NoScript in my browser which is Firefox (Latest Version). The problem is i now need to get access to some files on my Passport drive but don't want to infect my PC again so how would i go about this? The drive is the type that does not show up in my computer until it runs its unlocking prog, you enter password and then it appears as a drive on the PC. Any ideas the best way to go about this? Thnx El.

A:Need Backed Up Files on WD Passport after Reinstall of OS

I have decided to post the DDS log just in case i may still have something on my system which would make my original problem pointless lol I did not disable NoScript within FF as i didn't think i needed to, let me know if thats wrong thnx.

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Before I ask for your help, please indulge me to vent on my frustration. A few months ago I was attracted by the total coverage advertised by Symantec with their product Norton 360, so I ended up buying it and installing. To date I had to contact their support at least 5 times, with various problems going from the liveupdate not working properly to the my network or computer not working as it used to. But nothing matched what happened two days ago. In fact, during one of N360 routine optimization of the system I noticed that while N360 was deleting temp files, on the command line, it showed running .dll files. At first I thought it was weird but did not interrupt the process because I trusted the software (yeah I know...what was I thinking). Once N360 completed its optimization, I began receiving a message from XP stating that some system files had been corrupted or manipulated. The computer shut down and never again rebooted in windows XP because vital system files had been removed. Using the recovery disk that came with the PC, I had to reinstall the system and in the process....I m gonna cry....all my files were gone. I was upset, but I knew I used the N360 online storage backup and, beside wasting time, I would have had to simply restore them. ***and here is where I need help*** Norton 360 acknowledges that I had used approx 500 MB (those were exclusively files I "really" needed) of the allotted 2GB, but when I try to run restore it indicates that there are no f... Read more

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I had to revert back to XP/sp3 from Vista Ultimate (worst decision I'd ever made in my life).

The reasons are too many to list but suffice it to say I'd rather be marooned on a desert island than use Vista again.

Anyway, I had created a backup of my data files from the VISTA backup program...is there some kind of software out there which will allow me to recover those data/music/email files?

A:Recover files backed up in Vista with XP?

There's a chance I'm gonna answer my own question here but..since I've rolled backward to XP, I imagine that I could re install Vista on my USB 500Gb drive, as a "dual boot" and recover the docs that way..then just move them to C drive.
Music, pictures, and word docs should be fine that way.

Emails may be a different issue but we'll see.

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I just backed up my email to external hard drive and got these strange looking files at the bottom of my folders. Do I need to delete them or leave them alone? What are they?

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Hello.I wasn't sure whether to put this in the Virus section or a different section, so I apologise if I got it wrong. I used Norton 360 to backup my files onto my external harddrive.However, I would like to remove all files backed up by Norton and 'start over'.Is there a quick way to do this, please?To clarify, I would just like to remove the files that were backed up onto my external harddrive.Thank you.

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Can someone advise me on how best to encrypt files that I backup - whether backed up onto discs or an external hard drive

It just dawned on me that files I have just backed up onto discs could just be taken and accessed!
(To be honest, I'm not really that concerned - nothing worth selling anyway!)

Are there any open source programs that I can use?

ALSO: should I be bothered about enrypting files on my machines??
I only thought of this when asking the above question
Surely this would add an extra overhead that might make any machine really slow?


A:Advice on encrypting files backed up

TrueCrypt is open source and often suggested here at TSG. I'm not sure if you can apply it retrospectively to CDs/DVDs but it's easy to use with USB sticks and external hard-drives. Also works in Windows and linux (eg Ubuntu)


Hope this is of interest.


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I have an old e-machine with XP and I have a passport external drive that I backed up the entire computer on.
I just got a new Asus computer with windows 7 (64).
Can I just hook up the passport external drive and transfer a bunch of files onto the new computer?
Or is the information only available to a machine with XP os?

A:transfering backed up files between computers

It depends on what you define as "a bunch of files". If you are referring to documents, music, photos, etc...yes, you can copy them to any computer you wish and open/modify/etc them.What you cannot do is copy programs from one computer to another. I've seen people try to just copy their Program Files from their old computer to a new computer, and then they wonder why they don't work. There is more to your programs than just those program files you see (lots of registry stuff, too).So if all you want to do is copy your data (documents, music, etc.), then, yes, you can do that. But if you want your programs on the new machine, you will have to install them like normal. And if your old XP programs are fussy when installing, try Compatibility Mode.Does that answer your question?

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I got a nasty virus trying to sell me the removal kit, it was called (AV Scurity Suite) Had a computer repair man come to my home to remove the virus, he backed up all my files, (PDF, Word Doc, Excel, and all my pictures) onto a flash drive. The virus came back, the computer was old, got rid of it and got me a new one. Plugged in my flash drive did not copy anything to my new computer but ran the free versions of Nod 32, Malwarebytes and Superantispyware on my flash drive. each program found nothing. Should I be safe now to copy my files on to my new computer?? I am super paranoid about getting this virus back!
Thanks, Al

A:Backed Up Files From Infected Computer

Please Respond

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I deleted several files with HJT tonight and I backed them up.
The thing is I don't know how to restore the backups to their proper folders.
HJT placed the backups on my desktop so they aren't within the HJTprogram anymore.

assistance on that?

A:restore backed up files deleted with HJT

Thats why people are advised to place HijackThis in its own folder.
Ive never tried this but if you create a folder for H/T and place the backups in there as well.......re-boot and then see if H/T see`s the backups....."Config">"Misc Tools">"Backups"


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I thought I was saving back-ups of my programs, drivers and files by dragging and dropping them on an external hard drive, but I don't have the "set up" files. I read some where to look for the "inf" file but I can't find that either.

Is there a way to install these programs and drivers?


A:loading backed-up program files

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had to restore computer back to original factory settings using hp recovery program.   i backed up my files on 3 dvds and all backed up properly.   i have computer reset to original factory settings now and have loaded the three dvds and they left a shortcut on my desktop.   not sure what to do next as i was hoping there would be an automated way to restore all my files in the appropriate places.  

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So i want to do a clean install of Windows 7 and i want to backup my system before it do it. I think it might have a virus, so will that virus be backed up as well? or be in the backup folder when i ready to restore it?

A:Will a virus get backed up with my backup files?

Yes - If you have a virus , it will be backed up also . Have you tried "herd protect" ? I have been having great success removing the bad from computers with this FREE program .

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