Over 1 million tech questions and answers.

New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Q: New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

I am trying to take back up of the files from my Laptop.
I used it for 2-3 days.
Stages followed.
I connected my laptop with a hard disk.
1. Welcome
2. Factory recovery media. After starting the application, following error poped up:an error occurred while creating the factory recovery media dell
3. Data back up to hard disk. No issues for this point
4. Finish

RELEVANCY SCORE 200
Preferred Solution: New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: New laptop 5558 Windows 8.1 Dell recovery and Back up, Error: an error occurred while creating the factory recovery media dell

Hi,
Thank you for writing to us!
Kindly click on the following link:
https://www.dell.com/support/home/us/en/04/media
This link will give all the information as to how you can use Dell backup and recovery and if there are any other issues with the same.
Thanks
Robin

Read other 1 answers
RELEVANCY SCORE 119.2

I am replacing the 500 Gb HDD on my daughter's Inspiron 11 3147 laptop (bought Dec 2014) wit a comparable sized SSD. Dell sent me USB factory image recovery media that I have used successfully previously to reinstall onto the HDD, so I know it works with the original drive.  But when I use it to try to install Windows 8.1 onto the new system, it fails.  Boots into the Smart Restore, no other option.  The drive passes the initial diagnostics, I skip it trying to recover user files (the SSD drive is blank) and gives me error message: 
     Could not  read Operating System image
I tried using a couple of different methods before now:
Used Acronix Truedrive to clone the HDD onto the SSD - did not work
Tried using Dell's Backup/Restore tile/app in Windows 10 - that also failed.
Went into Setup, turned off UEFI SecureBoot; still fails.
Booted into Diagnostics, ran that, the drive passed (as did everything else).

Don't know what else to try - maybe reformat the SSD to wipe out anything on it from prior attempts with the other methods?  If so, how?

Read other answers
RELEVANCY SCORE 118.8

Hi,
Just upgraded my new Inspiron do Windows 10.  Eveyrhing is now up-to-date (Windows updates, drivers, Dell updates, etc...).

Windows 10 has the ability to create a "Recovery USB Drive"... as well as the Dell Backup & Recovery application.  Which one should we choose ?... can they both be used to fully reinstall Windows 10 on a brand new disk drive ?  Is the USB recovery drive created with the Dell Backup & Recovery app is the same as the one created with Windows 10, except with a few more Dell applications ?

Oh and one last thing... let say in more than one year my hard drive crashes and I have to completely reinstall Windows 10, will I have to pay for it (since the 1 year free upgrade from Microsoft will have expired) or will I be able to reinstall and activate it ?

Thanks guys ! 

A:Dell Factory Recovery vs Windows 10 Recovery Drive

You'll need to use the windows 10 recovery, if what you want to do is restore windows 10. As for reinstall after 1 year, you won't have to pay anything, as your computer is activated under your Microsoft account.

Read other 3 answers
RELEVANCY SCORE 118.8

i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
 
 
however...its cant recovery or reset my laptop back to factory image...

Read other answers
RELEVANCY SCORE 117.6

Hi
I have a DELL Touch screen Inspiron running Windows 10. While doing the Factory recovery media for the first time, after I connect a USB extrenal hard disk and choose that the continue button does not get active even after 1 hour. Please help!!!

A:First time Dell backup of factory recovery media

Please list Dell model number. Example: Dell Inspiron 3543
In the meantime, you might be able to download factory recovery media from the link below.
www.dell.com/.../OSISO

Read other 1 answers
RELEVANCY SCORE 116.4

Hi.I am trying to perform a factory recovery test boot using my Dell Factory Recovery Media Flash Drive.Getting this error msg:Boot Manager:Windows failed to start. A recent hardware of software change might be the cause. To fix the problem:1.Insert your Windows installation disc and restart the computer.2.Choose your language settings, and then click "Next".3.Click "Repair your computer."If you do not have this disc, contact your system administrator or computer manufacturer for assistance.Status:0xc000000fInfo:Required device isn't connected or couldn't be accessed.History:About a month ago I created a Dell recovery media on my Seagate external hard drive using DBaR 1.8 utility. Result: I successfully booted into Dell Backup & Recovery window using this external HD.What I have done today:Successfully created a Dell factory Recovery Media with a flash drive using DBaR 1.8 utility.Restarted, hitting F12. Inserted FD. Received error message (see above) after option selection.Fixes Tried:Recreated recovery media (for a second time) on same Flash Drive using DBaR 1.8. Result same error msg. From Command Prompts entered /F & /R with flash drive. Result: No errors detected.Ran sfc /scannow from command prompt on C:\. Result: No errors detected. Notes of Interest:.Selected option UEFI Pny USB 2.0 FD1100 as my input source.When using Flash Drive was presented with option “Windows Setup” on Boot screen. Whe... Read more

A:Cannot test boot my Dell Factory Recovery Media FD - 0xc000000f.

WIN 10 requires newer version of DBAR.
http://www.dellbackupandrecovery.com/Windows10Installer/Dell_Backup_and_Recovery_1.9.0.22.exe

Read other 2 answers
RELEVANCY SCORE 116.4

Hi.

I am trying to perform a factory recovery test boot using my Dell Factory Recovery Media Flash Drive.
Getting this error msg:

Boot Manager:
Windows failed to start. A recent hardware of software change might be the cause. To fix the problem:
1.Insert your Windows installation disc and restart the computer.
2.Choose your language settings, and then click "Next".
3.Click "Repair your computer."
If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

Status:0xc000000f

Info:Required device isn't connected or couldn't be accessed.
History:
About a month ago I created a Dell recovery media on my Seagate external hard drive using DBaR 1.8 utility. Result: I successfully booted into Dell Backup & Recovery window using this external HD.
What I have done today:
Successfully created a Dell factory Recovery Media with a flash drive using DBaR 1.8 utility.
Restarted, hitting F12. Inserted FD. Received error message (see above) after option selection.
Fixes Tried:
Recreated recovery media (for a second time) on same Flash Drive using DBaR 1.8. Result same error msg.
From Command Prompts entered /F & /R with flash drive. Result: No errors detected.
Ran sfc /scannow from command prompt on C:\. Result: No errors detected.

Notes of Interest:.
Selected option UEFI Pny USB 2.0 FD1100 as my input source.
When using Flash Drive was presented with option ?Windows Setup? on Boot screen.
When using Seaga... Read more

Read other answers
RELEVANCY SCORE 110

I ordered the recovery media from the product support page -- http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5186791/model/5218395 Today I got the recovery media usb in the mail. I plugged in in, booted from the usb, and began the recovery process. Going through the factory image preparation wizard things went well until 100%. When it reached 100% I got an error saying that  -- "Windows cannot find 'D:/System.sav/Util/RStone.exe' make sure you typed the filename correctly and try again" I'm assuming that "D:/" refers to my usb recovery media. Anybody got anything? Not sure what to do here..

A:Factory recovery media error

Sounds like the Recovery Media is faulty. Fill out the request for help on your support page with details and hopefully you can get some help with a replacement.https://support.hp.com/us-en/contact-hp/product/HP-ENVY-15-3000-Notebook-PC-series/5186791/model/521...

Read other 2 answers
RELEVANCY SCORE 109.6

I wanted to upgrade my hard drive and couldn't because the dell windows 10 OEM media DVD wont reinstall.. Why is that?  I had to put the OEM hard drive back in the PC because the dell windows 10 media only is a repair dvd not a full restore to factory DVD like Dell had in the previous operating systems.  I have a Dell E7470 laptop.  Can someone tell me why they include a DVD repair instead of recovery dvd with your computer now a days?

A:Dell Factory Windows 10 Recovery DVD

Do you have an option to Reset using the DVD?  Did you make a Recovery Drive from your current install?
Did you make a System Image/

Read other 1 answers
RELEVANCY SCORE 109.6

Newly arrived Inspiron 5558 working fine except when Quick Start Guide has me creating recovery media. When I try to create a recovery drive with backup file box checked off, I get an error. We can’t create the recovery drive. A problem occurred while creating the recovery drive. Any suggestions?

A:Dell Inspiron 5558 Recovery Drive Creation

Hi,
Thank you for writing to us!
Kindly try the following steps :
Method 1: Perform Clean Boot.
Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. Check this issue in clean boot state.
 

Press Windows key + X key. And select Run.
Type msconfig in the Run box and hit Enter.
On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
Close Task Manager.
On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Note: After clean boot troubleshooting step, follow the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.
Method 2:
Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.

Press Windows key + X, click Command Prompt (Admin).
In the Command Prompt, type the following command, and then press ENTER: sfc /scannow

Thanks
Robin

Read other 2 answers
RELEVANCY SCORE 107.6

Hi,
I have Alienware Aurora R5 (Windows 10) system. Something went wrong with windows update and I could not boot Windows.
Steps taken:
1) I followed the following link to download the software:
http://www.dell.com/support/home/us/en/04/drivers/KeyInCloud
2) I installed it in my different Windows7 laptop. After that I ran it to create Dell Recovery and Restore on a 8GB USB pen drive.
3) I followed these instructions to boot from this USB drive: (Step 2)
 www.dell.com/.../how-to-create-and-use-the-dell-recovery--restore-usb-drive
4) After booting I get this error:
    Protection Error: The key that you are using is either not entitled for this PC or has been modified. Please recreate the key and use it for the designated PC.
I am not sure what key it is talking about. I made sure the Service Tag used to download the software was correct.
Did anyone encounter this error before? 
- Krishna
 
 

Read other answers
RELEVANCY SCORE 107.2

I'm trying to Restore Corrupt BIOS On HP Pavilion Dv6 Via USB (windows 7)(based on this great website http://support.hp.com/us-en/document/c02693833?_sm_au_=iJVNRSL4Rk4sP3fj)Any ideas how to solve this are welcome! I downloaded the BIOS file from http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-dv6-6000-entertainment-notebook-pc-serie... And when installing this file I get following error at step 2-7.first: IHISI: Get support mode fail in SMI!second:  BIOS did not support InsydeFlash! The files are partially installed of which a log indicating:"--- Log started: 2016/06/21 23:53:36Initializing...Log file : C:\SwSetup\sp51795\InsydeFlash.LogSettings file : C:\SwSetup\sp51795\platform.ini (found)Executable : C:\SwSetup\sp51795\InsydeFlash.exeVersion : 4.0.2.0 Build : InsydeFlashDate : Mon Sep 27 18:58:26 2010Resource file : C:\SwSetup\sp51795\iscflash.dll (loaded)App name : InsydesFlashOS Information : Microsoft Windows 7 Service Pack 1 - supportedPreparation stageIHISI Version : 193SMI_IsSupport failError code : 259(0x00000103)Cleanup StageStage Completed--- Log Stopped: 2016/06/21 23:53:39--- Log started: 2016/06/21 23:54:37Initializing...Log file : C:\SwSetup\sp51795\InsydeFlash.LogSettings file : C:\SwSetup\sp51795\platform.ini (found)Executable : C:\SwSetup\sp51795\InsydeFlash.exeVersion : 4.0.2.0 Build : InsydeFlashDate : Mon Sep 27 18:58:26 2010Resource file : C:\SwSetup\sp51795\iscflash.dll (loaded)App name : InsydesFlas... Read more

Read other answers
RELEVANCY SCORE 106.4

Working on a Inspiron 530s, it was brought to me and said I can't fix it, help. The problem is: loads to Dell screen then to Windows Error Recovery black and white screen. It says windows failed to start. A recent hardward or software change might be the cause. Launch Startup Repair (recommended) or Start Normally neither works. Launch Repair is a loop and Normal just leaves a black screen. I know it runs Vista. I cleaned all dust, changed COMS battery, tried F8 all lead to black screen.
Updated:
I know that its a Inspiron 530s shipped 10-2008. Who to possible rent a center. She bought it for her gamer son, three years ago, i know she sent it back in to be rebuilt about two years ago.
I can get to the F12 and run diag. testing I get error codes: 0F00:137B (there is not a disk in the drive I know what caused that) Then I get on the extended test: Error 1100:012A : 1100:022A : 1100:052A. Every thing else checks out ok on that test. I have noticed it only beeps once on start up, and the motherboard has and yellow light that stays on. Beyond that I know nothing else. I asked him what happened he said he turned it off after gaming when he turned it on in the a.m. it was in this condition. I don't know if any of this helps.

Read other answers
RELEVANCY SCORE 105.6

Before I updated my laptop to Windows 10 I created a factory recovery media with Dell Backup and Recovery as suggested by Dell.  The upgrade went very well, but now I am getting reminders from Dell to update my recovery media.  However, when I use Dell Backup and Recovery and click the Update Your Recovery Media option, it always says near the end of the update that an error occurred during the process.  What is the cause of this error?  Is it possible to create another factory recovery media using the same USB drive that I used to create the current one, i.e. overwrite the current recovery data with new data?  Thanks for any information. 

A:Dell Backup and Recovery not updating recovery media

I have the same issue.

Read other 10 answers
RELEVANCY SCORE 105.2

Hi anyone can help me?
I lost my entire recovery drive when i use a partition tools (Paragon Partition Manager)
And unfortunately I don't ever backup my recovery drive to disc or flash disk, but I have copy a recovery partition to a external hard disk using Paragon Partition Manager. But I have try to copy to my XPS 13 Hdd but I couldn't launch the recovery from the recovery partition that i copy.
Can I get back my factory default recovery partition? so I can restore my laptop to the factory original state.
Can I download it online? or where I can buy it?

Regards
Benni Kie

Read other answers
RELEVANCY SCORE 105.2

Hi anyone can help me?
I lost my entire recovery drive when i use a partition tools (Paragon Partition Manager)
And unfortunately I don't ever backup my recovery drive to disc or flash disk, but I have copy a recovery partition to a external hard disk using Paragon Partition Manager. But I have try to copy to my XPS 13 Hdd but I couldn't launch the recovery from the recovery partition that i copy.
Can I get back my factory default recovery partition? so I can restore my laptop to the factory original state.
Can I download it online? or where I can buy it?

Regards
Benni Kie

Read other answers
RELEVANCY SCORE 104.4

Hi!
I've a DELL INSPIRON ONE 2020 All-In-One PC (purchased on 15th April, 2013). I installed the Insider's Build of Windows 10 x64 about 2 months ago. I wasn't satisfied with it's performance, so I decided to reinstall Windows 8 in it (which came preinstalled as OEM when I purchased the PC). But unfortunately (for me), the DELL BACKUP AND RECOVERY software which I discretely installed in it failed to apply the factory image with error somewhat stating, "DBAR failed to apply the image". Also, the Dell Backup and Recovery is not even available in the Bootup Recovery mode and not even if I press F8 or other function keys. I googled and found methods to apply the image using ImageX tool in boot mode. I put the hotfix KB2525084 (actually the ImageX tool) in my Pendrive and in the recovery mode, I used Command Prompt and typed the follwing command:
j:\imagex /apply f:\DELL\Image\PART0001\EFI.wim 1 c:\
where j:\ is my pendrive ; f:\ was the partition with .wim image in it ; c:\ was the OS path to be recovered.
It completed in just 4 seconds! But other websites stated that it would take around 15-20 minutes to complete applying the image. I understood that something is fishy, and I was right! The PC didn't boot again. Also the apllied image showed just somewhat 250mb of data, but my hard disk (named PBR Image) was of around 9gb in size. The swm files in it (2 in nos.) were around 4gb each. I looked another forum and that stated to format the C:\ drive. I... Read more

Read other answers
RELEVANCY SCORE 104

Hi Team,
I have Dell Inspiron 15R, which came with pre installed Windows 8. I had its upgrade to Windows 8.1 and 10 as well with the same product key and dint face any issue doing so.
Recently, I had some software issue, which was making my system slow. So I did a factory reset on my laptop using the Dell backup and recovery tool. The laptop was up and running with Windows 8, but the activation was not proper the expiry date for the product key was provided with one month.
I tried activating the product key of the Windows 8, it throws with Error code 0xC004F074. I googled the error code did almost everything to resolve the activation, with no success.
Could you please how to proceed further?

Read other answers
RELEVANCY SCORE 103.6

So I have been messing around with this laptop for weeks now trying to figure out how to get it back to normal loading and everything. What happened at first was that my husband noticed the computer was very slow in responce to just about everything. We checked internet connections and nothing helped. Well one night he shut it down, and the next day when he tried to turn it on, it would state "Checking Media (Fail)" then change to another screen that said "No Boot Device Found. Press any key to reboot the machine".  After attempting to reboot the machine, these same notifications came up over and over.  So, I researched tons of forums on tips of how to get it "re-booted" This was a few weeks ago so I dont remember exactly what I did. I changed boot options, this and that, and nothing helped. However the absolute last thing I did was changed something to "Intel Smart Response", and now my computer will NOT move past the Dell logo. even f2 and f12 wouldnt work. The loading bar under the Dell logo will pop up, but it will say like that. I have tried waiting it out for hours and nothing changes. My brother did try a Recovery USB, but he forgot that my laptop is Windows 8 and his is 7, so needless to say that didnt work at all.
 
So my problem is now that I need to create that Recovery USB thing. I was not aware that I should have made this as soon as my computer came in. I have nev... Read more

A:Creating a Windows 8 Recovery Drive for an Inspiron that will not load past the Dell logo screen!! HELP

"Checking Media" and "No Boot Device Found" sounds like it's trying to boot from the DVD drive but not finding a Windows system disk.  You can try putting one in the drive.  If you don't have a Windows 8 system disk, you'll have to keep trying the F12 bypass (keep pressing it repeatedly...don't hold or only press once) to get you into boot options, and then make sure you select your hard drive.  You should be able to request a system disk from Dell (and you should anyway...even if you do recover from the USB drive).
ALSO: please remember that, unless you made an image of your hard-drive or used backup software, your "recovery" options will be limited to repairing the existing installation or reinstalling altogether.  If you reinstall, you could lose your files and settings.
For what it's worth,  my Inspiron started acting up after about a year (Windows 7) with overheating on high-demand programs (even with a cooling pad, plenty of ventilation and a desktop fan blowing on it).  That was followed by the slow performance you described and now I'm getting a "hard drive failure" error. 
I've seen other users report the similar issues with their Inspirons on these forums (and others) so I think we just got stuck with a lemon .  Hope you have better luck with yours....I've pretty much given up on mine and moved back to my old desktop.
 

Read other 3 answers
RELEVANCY SCORE 102.4

Hi.
The HDD on my laptop crashed recently after which Windows was not booting. I had started the reset process using Dell Recovery but I do not have the recovery media of the original OS (Windows 8.1) which came with the laptop. 
I have following questions regarding same:
1. What is the procedure of obtaining the Windows 8 operating system iso from DELL?
2. If dell can provide the requested, what are the charges for the same?
3. If the license key is embedded in the hardware then can I use any windows 8 installer iso to reinstall the OS?
Regards,
Nishith

A:How to get the WIndows 8 installation recovery media from dell?

nishith17,You can click the link below for information and download link to Windows 8. These are windows iso files that you can use to for installation.Dell Media Backuip http://dell.to/2jsio3D

Read other 1 answers
RELEVANCY SCORE 102.4

I am in a bind with a corrupt OS (recovery media on the way)
Can anyone tell me if  Windows 8.1 64 bit system recovery media distributed with my HP Envy would be okay TO USE with my Dell XPS 8700 that came with 8.1 preinstalled ?
System refresh asks me to insert disk.

Read other answers
RELEVANCY SCORE 101.6

I have a Dell 7559 and need to reset it back to factory settings/ configuration.If I try to use the recovery partition I get a 'Something Went Wrong' error, no error code and need to reboot.If I try the recovery USB I made, it goes so far then fails with a non-paging fault and I need to reboot.I have tried the Dell OS Recovery Tool but apparently there is no OS image for my tag.Do I need to buy windows 10 again to and have to re-install?

Read other answers
RELEVANCY SCORE 101.6

 I am facing Media missing Error in my Dell Laptop (Windows 10 OS) . Windows screen is not booting. F8 button  is also not working.While working with external hard disk . Lap keupad got strucked.I Switched off the Lap directly using power button. when i switch it on ,i am facing this issue. What to do.

A:I am facing Media missing Error in my Dell Laptop (Windows 10)

Please list Dell model number. Example: Dell Inspiron 3543
In the meantime, I'd suggest powering off the system, disconnect AC adapter and all peripherals. Remove battery, press "Power On" button for 15seconds, and then release. Replace battery, adapter, and then power on the system. Hopefully, your system starts normally.

Read other 1 answers
RELEVANCY SCORE 101.2

Hey guys, longtime user of Sevenforums, here with a question about a computer I am fixing for a co-worker.

Specs:
Dell XPS 12 Ultrabook
Windows 8.1
Intel Core i5-3337U 1.8 GHz
4 GB RAM
128 GB SSD

Trying to use the Dell Backup and Recovery Option to get this back to factory settings for him. It's fully updated, Dell Backup And Recovery program is also updated to the latest version. When I go into the program, it gives me this error:

Attachment 56586

Any thoughts? Anything I should try? Otherwise, where can I find a Windows 8.1 Image for my computer to download and install via usb?

A:Dell Backup and Recovery Error?

try using windows recovery

Right Charm -> Change PC Settings -> Update and Recovery -> Recovery ->

or
post a picture of disk management
and this from command prompt admin>

reagentc /info

Read other 6 answers
RELEVANCY SCORE 100.8

Hello,

I had Dell Factory Image Recovery files created on a USB drive, I needed that USB Stick urgently so I copied all the recovery files to my laptop HDD, then I formatted the USB to its default settings "from NTFS to FAT32", now I need those recovery files to get back to the USB, so I can boot from it and have my laptop preloaded to its factory status but I don't know how.

Would you please advise! Thanks.

*Attached screen shots included, please have a look. (5 Images)

http://img856.imageshack.us/slideshow/webplayer.php?id=0068factoryimagerecover.jpg

*Dell DataSafe Local Backup is limiting the Recovery Disc creation to one time, so I can't re-creat the Recovery USB from this software again, also tried to uninstall/install it but this doesn't work.
*The Recovery Partition is corrupted so I can't creat Windows 7 Image instead of Dell Recovery Disc.
*I tried creating Windows 7 Bootable USB and shifted the recovery files into it and the result was Boot MGR is Missing, I think I need to get the USB bootable / execute the same commands Dell does, which I don't know.
*I tried the .exe files included in my Recovery Files, they doesn't work.
 

Read other answers
RELEVANCY SCORE 100.8

Hey,

I've just bought my new XPS 13, and after starting the PC, i noticed that Dell Backup and Recovery software is not available, and the recovery partition is missing, How can i get a set of recovery disks to recover my PC back to factory settings?.
I tried going to this link to order a new recovery disks, but i keep getting the error "Sorry we appear to have an issue with one of our services (ASQ) , please wait a few minutes and try again."

Please help me as i don't know what to do?

Thanks

A:NEW Dell XPS Factory recovery disks

 ahmedabdulamir,
The site may have been having issues. Try again to see if you are able to proceed on the site.

Read other 8 answers
RELEVANCY SCORE 100.8

Is this true that it will restore your system to factory default settings? Is it activated through CTRL+11 when in boot up mode? I am assuming that CTRL+11 cannot be accessed through conventional Windows operation correct? (Meaning that this function will not do something if accidentally pressed in the Windows Desktop environment?) What are the advantages and disadvantages of this operation?

Jack
 

A:What is Dell's Factory Recovery Tool About?

Hi Jack1000, asuming your talking about "Dell system restore". This can be a handy little operation to carry out, BUT only as a last resort. It works in a similar way to system restore but different in the way that it will totally reset your system. Basically once it has completed, your pc will be as if you have just taken it out of the box. Everything you have done or installed will be reset to factory settings.
 

Read other 2 answers
RELEVANCY SCORE 100

I have a Dell laptop running Windows 8.1 x64 with UEFI boot. I've been having problems with the Dell Backup & Recovery Utility showing errors. I've uninstalled and reinstalled the program but this results in additional partitions being created on the hard drive! I now have 10 partitions on the hard drive ( mostly small) - see the enclosed reports.

Is there a way of reconfiguring the partitions on the hard drive to the configuration of a standard Windows 8 installation without having to wipe the disk and reinstall everything? I have Paragon Partition Manager and Paragon Backup in addition to using the Microsoft utilities (DISKPART). Note the laptop operates normally despite the extra partitions.

DISKPART Report:

Partition ### Type Size Offset
------------- ---------------- ------- -------
Partition 1 System 500 MB 1024 KB
Partition 2 OEM 40 MB 501 MB
Partition 3 Reserved 128 MB 541 MB
Partition 4 Recovery 750 MB 669 MB
Partition 5 Primary 911 GB 1419 MB
Partition 10 Recovery 900 MB 913 GB
Partition 9 Recovery 900 MB 913 GB
Partition 6 Recovery 450 MB 914 GB
Partition 7 Recovery 8 GB 915 GB
Partition 8 OEM 8 GB 923 GB

A:Dell Backup & Recovery Keeps Creating Partitions

I've uninstalled and reinstalled the program but this results in additional partitions being created on the hard drive!



Stop using the Dell Backup and Recovery program - every time you install it It creates the OEM factory recovery.. It is known as First Run Software..

Good to run after a clean install to create the factory option..

The problem now is determining which partitions are good and in uses.. (which ones to remove)

Laptop came with windows 8 ???

Read other 24 answers
RELEVANCY SCORE 100

I'm not too savvy about tech stuff; please have mercy on me! LOL, 
I have a Dell Optiplex 780 running Windows 7 Pro. Other than it's 64-bit and was refurbished when it was purchased for me 3 or 4 yrs ago, I don't know anything else, and can't find out because it won't boot. 
I have been having issues recently (within the last six months) with it slowing down and sometimes shutting off due to "a thermal event" (does that mean it's getting too hot?) so I decided to back up and restore it completely. I did the backup on a USB flash drive, which took all day and a 64GB to complete, then I was ready to restore. (I'm using the Dell Backup and Recovery Basic.) When I started it, it said to create a system restore media; I don't have an external hard drive so I was going to use a flash drive, but it needed 32GB of space and the only drive I had big enough was the one I did the backup on! I went and got DVD-R discs, and got to work. It took 9 of the 10 pack I bought, and about 6 hours to complete it, but I did it! Then I began the restore process. I went through inserting all 9 discs, and went I got to the end of the final one, up pops an error message. I didn't know what the error message was, there was no explanation, so I went ahead and clicked OK. The computer hummed for a second, then shut off and restarted. It said "Loading files", then I got the message "Boot Manager not found, press ctrl-alt-dlt to restart&... Read more

Read other answers
RELEVANCY SCORE 100

Hello,

I want to do factory settings on my system as it is running very slow now. But when i do F8 ----> Repair my system , i get an error saying windows failed to start. STATUS: 0xc000000f INFO: The boot selection failed because a required device is inaccessible.

What does it mean? it has something to do with my recovery partition? i have given snapshots of my recovery partition. i added a label/drive H to it. When i open the contents of recovery partition i see nothing. check attachments. but the size of partition is 8-9GB.

Help me out. Read so many articles on recovery partitions, backup, restore. Nothing helped. So, at last joined this forum and posting my problem.

Regards

Piyush

A:Error (STATUS:0xc000000f) while doing recovery on Dell win 7

Searching on my problem i got this:

Can't see "Dell Factory Image Restore" for Win7? - Microsoft OS Forum - Software & Operating Systems - Dell Community

See the Suggested answer Posted by SpeedStep on 12 Apr 2012 9:27 AM. Scroll bot you will find this comment. Just use the Dell Datasafe Local Backup. Now i have a bootable USB and my lappy is back to factory settings.

I hope this will help others who have the same problem.

Regards

Piyush

Read other 1 answers
RELEVANCY SCORE 100

I am having problems with installing the latest version of Dell Backup and Recovery software on my laptop (Latitude 3440). Whenever I run the wizard and get to the Update PE Environment setting, it gives me the "factorysetup error 2" message.
Here is the installation log:
[02/13/17 08:50:31] Update Package Execution Started[02/13/17 08:50:31] Original command line: "C:\Downloads\Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00 (1).EXE" [02/13/17 08:50:31] DUP Framework EXE Version: 3.4.1.76[02/13/17 08:50:31] DUP Release: GX7TXA00[02/13/17 08:50:31] Initializing framework...[02/13/17 08:50:32] logo.png[02/13/17 08:50:33] User Command: attended[02/13/17 08:50:33] DUP Capabilities Value: 2097151 (0x1FFFFF)[02/13/17 08:50:33] DUP Vendor Software Version: 1.9.2.8[02/13/17 08:50:33] Local System/Model Compatible with this Package? Yes[02/13/17 08:50:34] Local System OS Version: 6.1.1.0[02/13/17 08:50:34] OS Compatible with this Package? Yes[02/13/17 08:50:34] Local System OS Language: EN[02/13/17 08:50:34] Language Compatible with this Package? Yes[02/13/17 08:50:34] Extraction-miniunz path: C:\PROGRA~3\dell\drivers\BACKUP~2.8_A\miniunz.exe[02/13/17 08:50:34] Extraction-arguments: -x C:\DOWNLO~1\BACKUP~2.EXE -o -d C:\PROGRA~3\dell\drivers\BACKUP~2.8_A[02/13/17 08:50:35] Extraction-GetExitCode: 0[02/13/17 08:50:35] Identified Behavior : attended[02/13/17 08:50:35] Temporary payload log file name: C:\ProgramData\dell\drivers\Backup-and-Recovery_Applica... Read more

Read other answers
RELEVANCY SCORE 99.6

Hi,
I'm getting 'an unexpected i/o error has occurred 0xc00000e9' in  my new dell windows 7 laptop. Pls help me to fix this asap. I don't have a Win7 CD.
Thanks 

A:Dell Inspirion - an unexpected i/o error has occurred 0xc00000e9 windows 7

Hi,
Welcome to the Community. Start by running a diagnostics on your computer. Press the F12 key at the Dell Logo on startup, select Diagnostics, and run an extended diagnostics on your computer. Post back with any error codes.
If diagnostics pass, and if you have backed up all your data, try a PC restore.
support.dell.com/.../document
Thank you
Royan

Read other 4 answers
RELEVANCY SCORE 99.6

I have made backup of default partition C of my Dell Inspiron 15 3521 on three DVDs. Then I resized the C partition Keeping C of 75GB and remaining into two new logical drives through an easeus Software. Now my OS (windows 8) is infected with viruses So, I want to recover the original OS . I pressed F8 but no vain. When I try to recover from DVDs an error occurred ‘0x4001100200001005’   after completion of two percent of dell recovery setup. Default drive (C partition) also contains hidden recovery partitions.
Please guide to solve the issue

A:Factory recovery on Dell Inspiron 15 3521

Hi mimran143,
I appreciate that you have made a copy of the system image. However it seems to be not working due to the changes in the partitions. As you rightly mentioned, you can try performing a PC restore (factory default settings) which is in build in the system. Follow the steps below.
You can restore the system to factory state by following the steps mentioned below in a Windows 8 system.
1. Plug in the AC adapter.
2. Point to the right hand corner of the screen to bring up the charms bar.
3. Click Settings.
4. Select ‘PC settings, In the PC settings window, select ‘General’.
5. Once “General is selected, on the right side scroll down to click on ‘Restart Now’ under Advanced settings’
6. In the next screen click on ‘Trouble shoot’.
7. Click the Dell Backup and Recovery icon.
8. The system restarts and comes back up, click ‘Next’ on the Dell Backup and Recovery Screen.
9. The system would be checked to see if the smart repair option can fix the issue, click ‘Next’ once this is done.
10. You will be prompted to select the backup to be used, click the factory image option or select from one of the backups. Click Next.
11.You will be prompted to back up your files, if needed do so by selecting the option ‘Yes, backup my personal files’ (Make sure to have an external backup hard drive handy.) or select No, Erase my files.
12. The system goes ahead and completes the restore of the opera... Read more

Read other 6 answers
RELEVANCY SCORE 99.6

Hi Guys can I ask for a little help please
My Dell Vostro laptop was running Windows 7 (64 bit) professional but a few months ago I made a backup of the windows partition with True Image Plus 2013 as a back-up, I then upgraded to windows 8 all was working ok for a while but I decided Windows 8 was not for me and decided to use the true image backup I had made of windows 7.
I booted my computer with the true image boot cd and selected the relevant backup image file, all was ok until One second from completion and then true image said the restore had failed.
I then tried to boot my computer but the MBR was missing I then tried to use a Windows 7 system dvd to repair the MBR but it would not work.
I then found out that when the restore failed it had destroyed my windows partition and my factory recovery partition, and a partition I had my data stored on, so now I am unable to restore my computer with the factory restore option.
Fortunately I had made some rescue dvd and I have my computer working again but I would like the recovery partition back working if I can
I you look at the disk management screen shot I have attached you can see that I have a partition with a size 750.0 MB and 750MB free.
But now I am using Macrium to make my backups and when I run a back-up it reports that a partition is called Recovery and it is 750.0 MB with 212.0MB used and 537.0 MD free please see second screenshot
Can anyone tell me what?s going on and can I get the recovery partition to work again... Read more

A:Lost Dell factory recovery partition

The 750mb partition contains the files needed to boot windows. It is quite large because there may some oem tools on there as well.

You don't have an actual recovery partition containing the files needed to reinstall.

You can make one easily enough. It doesn't need to be a separate partition , you could use your data partition for that and still keep all your stuff on there.

I would use the latest installation media for that.

You can get it from here: Windows 7 Direct Download Links - HeiDoc.net

Or you could use what is on your recovery discs if you really want.

Read other 9 answers
RELEVANCY SCORE 98.8

I have a Venue 11 Pro (7130 Pro/7139 Pro) and I was trying to make a new recovery drive before I upgraded to Windows 10.  Everytime I tried using the Dell Backup and Recovery software (Basic) the program was locking up or giving an error.  I also noticed it had an error the other night when it tried to install an update.  Today I uninstalled DBAR and downloaded the most current version available, Backup-and-Recovery_Application_GX7TX_WN32_1.9.2.8_A00.EXE.  Now, every time I try to install it, I get an error, "Factorysetup Error 6" and the program won't install.
I searched Google and the best that I came up with is a forum relating to "Factorysetup Error 5": http://en.community.dell.com/support-forums/software-os/f/4677/t/19538385.  I tried some of the fixes listed there, but to no avail.  I tried the C:\REAGENTC /info but my Windows RE status: was Enabled already.  I even tried disabling and reenabling, but that didn't work.  I also tried right-clicking the installer and running it as an Administrator but that didn't work either.
I have attached the log file from the most recent failed installation.  Any help anyone can provide would be greatly appreciated.
Thank you for your assistance!!!

A:Dell Backup and Recovery Factorysetup Error 6 HELP NEEDED

Try backing up with the Windows System Image Backup. program. Look in File History in Win 8.1. In Win 7, Look in System and Maintenance and then Backup and Restore.

Read other 4 answers
RELEVANCY SCORE 98

I have the same problem.
Recently I updated my PC from windows 8.1 to windows 10.After almost a month I returned back to windows 8.1 from windows 10.
When I tried to install dell backup and recovery (Backup-and-Recovery_Application_64M9D_WN32_1.8.1.71_A00) I got factory error 5.
I cannot refresh my PC from windows also. I am getting the error “could not find the recovery environment”.
Now in command prompt
1. reagentc/info

2. reagentc/enable

3. Exit and reboot.
After the reboot I tried to install dell backup and recovery again. Then also I got the same “factory setup error 5”.

Then I checked the reagent/info in command prompt after reboot. It shows it is disabled.

Please help me.
Thank you

A:windows 8.1 recovery problem and install dell backup and recovery software...

LRKRAO,
Click the link below for information on restoring the OS using DBAR.
http://dellwindowsreinstallationguide.com/dell-backup-and-recovery-1-8-1-71/

Read other 1 answers
RELEVANCY SCORE 98

i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
 
 
however...its cant recovery or reset my laptop back to factory image...

just like this photo...
recovery cant... refresh also cant...
 
 

A:windows 8.1 recovery problem and install dell backup and recovery software...

just similar same with my problem, my one is factorysetup error 5, i think its different...
however my recovery software uninstalled, because installed new version need to uninstall old version, after it cant install new version....
then ur laptop can launch recovery or not??my one cant just show above picture.....

Read other answers
RELEVANCY SCORE 97.6

Hi
I decided to create a backup of my system for the first time as follows:

Xp was already installed on my pc so i didnt have a cd to retrieve the
'backup' facility, so I tried to create the 'dell OS Recovery CD' by going to
Programs>dell accessories>dell os recovery cd, this took ages and ended in an error saying something about not enough space.
Fair enough I have now read more about backing up & am getting an external drive instead.

But since then everytime I boot up my laptop I get a blue windows page saying:
"Checking file system on C:
the type of the file system is NFTS
Can't open volume for direct access
windows has finished checking the disk"

it clears after say a minute and completes start up as normal.

I have since downloaded the xp backup program from
http://home.comcaast.net/~cerelli/ntbackup.msi which caused no probs.

Before all this I downloaded registry booster, which i have now stopped it
scanning but think I will uninstall it until after i have created a backup.

I hope you are able to follow this, I am running XP home edition on an
Inspiron 1300 laptop and the only real changes i have made recently are those above

can anyone help with the blue screen error?
thanks for reading
Rhi
 

A:blue screen start up error since tried Dell OS recovery cd creati

Read other 7 answers
RELEVANCY SCORE 97.6

I bought a dell inspiron mini with Win 7 Starter for my younger brother but managed to destroy it in just a couple of weeks and now, i cannot recover it to the factory default. He reformmated the hard drive entirely and lost everything on it but I had created a set of recovery disks(2 DVD) from it. So i tried re-installing via the DVD's but i get the error message. A recent hardware or Software change might have installed a file that is incorrectly signed etc. File: \windows\system32\winload.exe. Status: 0Xc0000428 But the win7 he installs boot up normally. The error message only shows if I try booting from the set of recovery disk I created. Really need ur help on this bcos I want the system back in its original factory state.. Will be waiting for your replies.
 

A:DELL INSPIRION MINI RECOVERY HELP ERROR MESSAGE 0Xc0000428

some on it here

http://answers.microsoft.com/en-us/...rify-the/61e0a86d-b444-4d79-a027-46edb6a62aed

http://blog.cheesesoft.com/error-0xc0000428-at-startup-steps-to-fix-error-0xc0000428-effectively/

tap F8 when you boot and choose disable force driver signing
 

Read other 2 answers
RELEVANCY SCORE 97.6

I bought a dell inspiron mini with Win 7 Starter for my younger brother but managed to destroy it in just a couple of weeks and now, i cannot recover it to the factory default. He reformmated the hard drive entirely and lost everything on it but I had created a set of recovery disks(2 DVD) from it. So i tried re-installing via the DVD's but i get the error message.

A recent hardware or Software change might have installed a file that is incorrectly signed etc. File: \windows\system32\winload.exe.
Status: 0Xc0000428”

But the win7 he installs boot up. The error message only shows if I try booting from the set of recovery disk I created. Really need ur help on this. Will be waiting for your reply.

A:DELL INSPIRION MINI RECOVERY HELP ERROR MESSAGE 0Xc0000428

Running Dell Windows 7 PC Restore from its partition or disks you made is an inferior install, which is why Dell normally also provides the Win7 Reinstallation DVD to get the vastly superior Clean Reinstall - Factory OEM Windows 7 - if not it is provided in Step 1.

If you're set on running Recovery and it won't run from partition when attempted several times, then make sure you are booting the disks using the Dell F12 key to trigger DVD drive. It sounds like your booting the HD instead.

If you decide to do the Clean Reinstall use the same F12 key to trigger that DVD, delete all partitiions except the small Dell OEM diagnostics partition if Dell Diagnostics will still run from F12 menu. Try it now to see: Dell Diagnostics Utility - How to Run the

Read other 4 answers
RELEVANCY SCORE 97.6

i am fed up with this, firstly i installed win 10 , getting same error so i shifted to win 8.1 now again same issue, that is really sad, why you create laptops when you cant upload proper drivers, laptop is useless without drivers and my laptop have 4gg graphics card also but its *** as all game etc use local hd driver instead of my card and i get o performance in running any game.

please help me with drivers i am fed up with this.

A:"the update installer operation is unsuccessful" getting error on each driver installation on my new laptop dell 5558 black one window 8.1 pro 64 bit.

Hi,
Thank you for writing to us!

What driver are you trying to install in particular and what hardware IDs do you have?
http://dellwindowsreinstallationguide.com/downloading-drivers-checking-hardware-ids-and-downloading-and-installing-dell-system-drivers-in-the-correct-order/checking-hardware-ids-in-the-device-manager/
Also the size of the downloaded driver, in case its an incomplete download. 
Windows Reinstallation Guide and Related Wikies See here for other wikies such as Customising and Using Windows 8.1, Dell Wireless Cards and Unofficial Drivers.
Thanks
Robin

Read other 2 answers
RELEVANCY SCORE 97.6

Dear Dell,
I am trying to create recovery discs from "Dell backup and Recovery application" however when i was asked to insert the second DVD,the optical drive keeps rejecting the DVD. The application will not continue to burn the second DVD and appears to be frozen. I tyied with different brands/makers of DVD and also -/+ R. Unfortunately .Issue remains. I was able to find this article   593906  Published on 2013-01-21  ( relative link http://support.dell.com/support/topics/global.aspx/support/kcs/document?c=us&cs=19&docid=593906&doclang=en&l=en&s=dhs   ). Although i have done the updates ,i am still not able to create recovery discs !!   Current Issue:  after inserting the  3rd Disc application gives the following message "Dbr.exe -No disc found" and stays there and rejects the DVD.  I spoke with Dell's Greek Support team. I was told that warranty does not cover sw support even if my unit is less than a week old. Furthermore i was informed that although "Dell backup and recovery" application says DELL is not actually a Dell product thus they can't support it. They suggested my to use windows 7 file recovery instead (which needs at least 8 DVDs !). As you can understand this is a workaround and not a Solution.
I hope that someone from Dell is going to look into it and revert with a specific answer and permanent solution.   (Model  : inspiron 15  3521)&... Read more

A:Dell Backup and Recovery is Unable to Create a Recovery DVD on Windows 8

Hi ylikonomos,
You can try to uninstall and re-install Dell Backup and Recovery Manager and Dell Support Center. Follow these steps: 

Press Windows+ 'X' key on the keyboard.
Select 'Programs and Features' from the context menu that appears on the left bottom corner.

 

Uninstall Dell Backup and Recovery Manager and Dell Support Center from the application list.

Hereafter, check the BIOS version installed on the laptop. Press Windows + 'R' key, type msinfo32 and press Enter.   Locate the BIOS version. If it is A04, the BIOS update is not required. If not, update BIOS. Before flashing the BIOS please check the following:* No external devices (printer, USB drive, SD card, DVD) should be connected.* All other programs should be closed and documents saved.* The AC adapter and battery should be connected during this process. The battery should be 10% or more than 10% charged.  
Here is the link for BIOS update: http://dell.to/VBwSAh. The laptop will reboot after this update. Visit this link: http://dell.to/VBz1fr and click Dell Support Center. Download and install the application. Once done, visit this link: http://bit.ly/UUjIs0 and install Dell Backup and Recovery Manager. Reboot the computer and check if you are able to create the recovery media.
Please try these steps and share the status.

Read other 23 answers
RELEVANCY SCORE 97.6

Hi Dell Experts,
Please kindly advise  on the procedure to restore the software after the replacement of mother board.
From where do I download the  OS software for the newly replaces Mother board. 
My XPS 2710 becomes faulty with recent upgrade to Window 10 , further research in the forum shows that XPS 2710 does not support Windows 10 config and will make the screen black out.

Only option is to replace the motherboard.  Now even with the replacement motherboard , not sure how the recovery of  OS softwares will be done including  other softwares ? Any guide or manual to follow . 

With recent upgrade of Windows 10 upgrade, my computer XPS 2710 totally black out.  I have been told that mother board is gone and have to replace. With the replacement Mother Board , I think I am required to re-install the Windows 8  and I think it will ask for a Product key , since it is a replacement mother board. Please advise, with the faulty motherboard, forced to replace the Motherboard. how will be go with the reinstallation of Windows 8.   With so many details in the forum about the faulty motherboard of XPS 2710 just because of the Windows 10 upgrade. I am planning to fall back to Window 8 with the replacement mother board, pleaser advise.

Regards,
Sathish.

A:DELL XPS 2710 -Recovery of OS - Motherboard replacement and recovery of Windows

The license is OEM and the product key is embedded in the UEFI BIOS of the motherboard. If you replace the motherboard and it doesn't have a UEFI BIOS embedded Windows 8.x product key you will be unable to activate Windows 8.1 and may have to buy Windows 8.1 again.

Read other 1 answers
RELEVANCY SCORE 97.6

I am just about at my wits end with this. My computer will not load past windows error recovery page and I have read and tried all of the options i can find. I just want to to get my laptop to factory restore but when i try to do that i cannot get past the repair your computer button without it going back to advanced boot settings. I really need help and ive tried reading other forums but im confused and frustrated. Please help me if you can. I have a dell inspiron laptop with windows 7 loaded on it. I have had thoa laptop for 2 years and have not been able to use it for the past 6 months.

If any more info is needed i will suply it,
Thankyou,
Victoria.

A:cannot factory restore- cannot get past windows error recovery

Go here: Restoring Your Dell Computer to Original Factory Installation with Dell DataSafe Local Backup 2.0 | Dell

Read other 3 answers
RELEVANCY SCORE 97.2

I have tried unsuccessfully to do a Factory Image Restore on my Dell Inspiron laptop with Windows 7 but that's not a choice on the Factory Image Restore welcome screen. So, I thought I would try using my System Recovery disks if possible. I'm not that computer literate but could you help with the proper steps to take? Thanks!

Read other answers
RELEVANCY SCORE 97.2

I just purchased a new Dell Insprion 3650 I7 16G 2TB Win 10 Home. It arrived yesterday.
The very first thing I did, without even download Google Chrome, was try to create a Factory restore image of the system, for safety and for preparation of migration to SSD disk.
I have downloaded the Dell Backup and Recovery Software and try to do that. I tried a few times, used a brand new and tested 32G USB stick to create a backup image. But when I try to boot it up for re installation test, it keeps saying "IDS_ENVIRONMENT-INCOMPLETE", "The instruction at 0x00007ff77acdf43b referenced memory at 0x00000000025f6ec0. The memory could not be read"
Anyone can help me how I can create an factory image for backup and SSD migration?
Thanks
  

Read other answers