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X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

Q: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

Since the update to Windows 10 1709 (Fall Creator's update) my fingerprint scanner & Windows Hello doesn't work anymore.I own a Lenovo Thinkpad X1 Carbon 5th Gen (20K3).In the device manager the fingerprint reader seems to have an issue... And Windows Hello doesn't recognize the device anymore. I already tried to enable SGX in BIOS - but that didn't change much...Thank you for your help -

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RELEVANCY SCORE 200
Preferred Solution: X1 Carbon 5th Gen Fingerprint scanner after Windows 10 Update to 1709

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RELEVANCY SCORE 116.4

I have the same problem. However, I own a Lenovo 720-13 IKB.
I updated BIOS and firmware which I found on the lenovo support website. Still it shows error code 31 for that synaptics WBDI - SGX device.
 
I also uninstalled the device (with deleting the drivers), rebooted and tried to install the drivers from lenovo page, or by using the windows update. Still error 31.
 
Any other ideas?
 
thanks
 
Moderator Note: Moved and edited subject to match content.

A:720-13 IKB Fingerprint scanner after Windows 10 Update to 1709

instal driver 5.1.311.26 for Win 8.1, it works
Windows change it automaticly to new driver, but you change manually to previous driver 

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RELEVANCY SCORE 82.8

Hi, I have x1 carbon 20FB and I have Synoptics WBDI bio scanner. Device is working fine when I try to use scanner to log in to the computer. I'm interested in ability of using the scanner to store other passwords from secured web sites utilizing the scanner. Is it possible? If so - what do I need? Thanks, Jakar55

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RELEVANCY SCORE 82

Hey, About a week ago I came back from vacation, Jan 20-29, and I installed a bunch of updates through the lenovo service center. A couple days later I noticed the fingerprint scanner had stopped working and a couple of days ago I noticed my usb ports weren't working either, with several usb drives that I had proven functional on a friends computer. After reinstalling some BIOS and usb drivers I have solved the usb problem, and I'm almost positive the fingerprint scanner is the result of some software. The timing is way too convenient to be anything else in my opinion. When trying to set up fingerprints through the "fingerprint enrollment" window it'll say "Cannot communicate with the sensor, please confirm the sensor is ready." Any and all suggestions are welcome. Morten Nissov

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RELEVANCY SCORE 77.6

Fingerprint scanner is not working after windows update - Lenovo X1 Yoga.In device manager I can see that there is corrupt type symbol for Biometric Devices -> Synaptic WBDI(SGX Enabled) I tried updating all the drivers, also uninstallated and reinstalled this particular driver but no luck.Please help. Thanks.

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RELEVANCY SCORE 72.8

Help! I have a Lenovo Thinkpad X1 Carbon 5th Gen (model 20HRC) that's about three months old. I've successfully used it with an Anker USB 3.0 hub that offers an Ethernet port and three USB 2.0 ports. After upgrading to Windows 10 build 1709 in October, the Anker Ethernet connection is no longer detected when I insert the USB C connctor. Neither port works. If I put a USB memory key into the Anker hub, it is not recognized, either. The same USB memory key is recognized if I insert it into the USB 2.0 connector on the right hand side of the laptop. When I connect my phone to the USB C connector, it is not recognized, either. The Anker USB Hub and my phone are both recognized when I connect them to my other laptop, so I have no reason to believe they're defective. Before I call Lenovo for support, what else can I check?

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RELEVANCY SCORE 71.2

So after I updateded Windows 10 to the latest update, my fingerprint won't work anymore. I tried to download the original driver, it won't work. When I swipe my finger over it just keeps blinking but if I hold a finger over it the blinking stops. But when I try to register a finger in Windows Hello or HP Simplepass, it doesn't recognize me swiping my finger over it.

A:Fingerprint scanner won't work after update

@Nicolaj123dk? System:HP ENVY 17-j015eo Notebook PC Eagle Validity Sensor Driver:File name:  sp63418.exe(26.2 MB) (At writing) current HP SimplePass program:sp76923 HP SimplePass V8.01.62A W7-W10 32/64bitS Nicolaj123dk wrote:So after I updateded Windows 10 to the latest update, my fingerprint won't work anymore. I tried to download the original driver, it won't work. When I swipe my finger over it just keeps blinking but if I hold a finger over it the blinking stops. But when I try to register a finger in Windows Hello or HP Simplepass, it doesn't recognize me swiping my finger over it.Commentary The recommended Eagle Sensor is actually rated for Windows 8.1 (and 8); the driver will work in Windows 10.The supported Series 8 HP SimplePass program is rated from Windows 7 through Windows 10.    IF you were previously using Series 6 HP SimplePass (any HP SimplePass version 6.x): It is time to switch over to the supported Series 8 HP SimplePass program suite.Even if you have an Export file of your webcards (websites / passwords) from that older version of SimplePass, you cannot use (import) the Series 6 .tsd file into Series 8 HP SimplePass.  The two program series are NOT compatible.  There is no encryption conversion program between the two programs.When you switch to the supported version of HP SimplePass, you must create a new database of your websites / passwords.   This means you must create al... Read more

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RELEVANCY SCORE 70.4

Yesterday I ran Driver Booster in an attempt to improve Netflix playback. It said I had 72 out of date drivers. After running it and restarting, the fingerprint reader permenently said "Reader not detected". I have it set to require password and fingerprint for all accounts, so I cant log in to try to fix anything. Any ideas what I could do aside from factory reset? Unfortunately dont have any backups (But I did pull all the files from the drive so not THAT concerned about them, but would prefer to just fix the issue)

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RELEVANCY SCORE 68

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 67.6

Après avoir fait la mise à jour vers w10 mon lecteur d'empreinte ne fonctionne pas. Dans la gestion des périfériques il n'est pas visible. J'ai installé le pilote mais c'est toujous pareil, il n'est pas visible.. quelqu'un pourrait il m'aider ?
Merci
 
Google translate: French >> English
After upgrading to w10 my fingerprint reader does not work. In the management of the pheripherals it is not visible. I installed the driver but it is always the same, it is not visible .. could someone help me?Thank you
 
 
Moderator comment: Please feel free to post in your native language, but as the principal language of this community is English, please include a translation alongside for the benefit of other members. Regards.
Commentaire du modérateur: N'hésitez pas à poster dans votre langue maternelle, mais comme la langue principale de cette communauté est l'anglais, veuillez inclure une traduction pour le bénéfice des autres membres. Cordialement.

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RELEVANCY SCORE 66

Windows pesters me weekly about a windows 10 upgrade.  Every time it attempts, it fails.  Has anyone had this problem and found a solution?

A:ideapad 520s / windows update fails ( 2018-05 Cumulative Update for Windows 10 Version 1709 for x64)

Gg

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RELEVANCY SCORE 66

My X1 Carbon 5th Gen type 20HR just updated to windows 10 version 1803 and suddenly the Windows Hello Fingerprint will not work. It appears as if the fingerprint scanner is not on at all. I have tried:1. Checking for windows updates, everything is fully up to date2. Double checked that biometrics are enabled in computer configuration > administrative templates3. Uninstalled fingerprint scanner device and driver with restart None have worked. Any idea? 

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RELEVANCY SCORE 66

Just purchased the x1 carbon, upgraded to windwos 10 and I cannot install the Lenovo Fingerprint reader software! I only see 8.1 avaiable. No option for Windows 10?Anyone? Nevermind! Found a fix. https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/Fingerprint-support-on-Windows-10-ThinkP...











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A:2015 X1 Carbon fingerprint reader and Windows 10?

Man, the 2015 X1 Carbon is crap! The 2013 model, I could turn the laptop on with the fingerprint sensor!

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RELEVANCY SCORE 65.6

My fingerprint scanner has been working just fine but recently kept having trouble recognizing it. Now it won't work at all on any finger and it is clean...

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RELEVANCY SCORE 65.2

In the settings menu under Sign In Options, when I select Fingerprint Set Up it at first appears that the command is working, but the setup window never opens. I see a waiting wheel for a few seconds and then the execution fails. Can anyone help me to diagnose this?  I had a fingerprint set up and it was working fine. I noticed the issue when I went to add a second. Some diagnosis forums suggested clearing saved fingerprints and starting over, but this didnt work and now I cant use the fingerprint reader at all...

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RELEVANCY SCORE 65.2

Hallo,nachdem Windows 10 update 1709 geht einiges nicht mehr am X121e.Lenovo Companion App meldet "Lenovo Companion hat einen Fehler festgestellt, Aktualisierung"Wenn man Aktualisierung aufruft wird SystemInterfaceFoundation.exe heruntergeladen.Bei der Installation dauert die Ferigstellen Phase sehr lange und ein Neustart wird gefordert.Beim nächsten Start zeigt Companion die gleiche Nachricht.Msiexec hat mehrer logs in user.AppData.Local.Temp angelegt.Ein Fehler ist aber nicht zu sehen.Die Logs sind leider zu **bleep** und kann man nicht anhängen.Product: Runtime x64 for Power Manager -- Configuration completed successfully.Es gibt noch ein paar andere Probleme am Laptop.Beim Herunterfahren muss man immer zum Abschluss den Netzschalter drücken, weil die Netzlampe anbleibt.Windows scheint wichtige Lenovo driver überschrieben zu haben und ich weiß micht wie man das beheben kann.Hat jemand eine Idee, wie ich weiterkomme?  





X121e, Samsung SSD 840 EVO 500GB , Intel Centrino Advanced N 6250 AGN, Windows 10 Pro

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RELEVANCY SCORE 65.2

Since updating to Win10 1709, unlocking via fingerprint needs to be done twice (or I have to hold my finger on the pad continuously while it's checked twice). I get my normal startup screen, put my finger on the pad when the green light comes on, and Windows recognises me (it says hello to me) at which point I lift my finger. Then it asks me for my fingerprint again. This only happens when turning on from a shutdown. If I sleep or hibernate, fingerprint unlock works as it always has. Any thoughts? (Just installed a new BIOS update via Lenovo Companion, but that didn't help.) 

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RELEVANCY SCORE 64.8

Hi all I am trying to help my uncle update his windows 10.. He has an Asus Model X551MA Laptop 64 bit and 4 gigs memory.

The problem is I cannot get it to update to Feature update to Windows 10, version 1709

How can I fix this problem?

Also I have another issue The device, Intel(R) Trusted Execution Engine Interface , cannot start properly. It may not have the correct driver installed or may be experiencing a hardware failure. The Plug and Play ID for this device is PCI\VEN_8086-DEV_0F18-SUBSYS_14DD1043-REV_0E\3-11583659-1-D0.

I tried uninstalling the driver but that did not work.

Thanks for any help you can over.

Have a great night
 

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RELEVANCY SCORE 64.8

Hello,

I am using a HP ProBook 6560b (Win 7 Pro x64) laptop which comes with a fingerprint scanner, which I want to be able to use to log in to Windows. This has got me stumped right now though, and I can't find a solution for this problem online. Here's hoping you guys know what the problem is

A few more details: The computer came with a bundle of HP programs, and after considering them and what they had to offer I uninstalled nearly all of them. As I said before, I want to be able to use the fingerprint scanner, and the only thing I've found so far which uses it is the HP ProtectTools. This program only allows me to link my fingerprint to credentials FOR various login screens (websites, programs, etc) AFTER I've logged into Windows using a password.

This function doesn't interest me. Do you guys have any idea how I can start using the fingerprint scanner to log in to Windows ?
 

A:Log in to Windows with fingerprint scanner

I would think that theres a driver for that and when installed it sometimes asks you what kind of install do you want a typical one or a custom one. I think under typical it should give you the option of just having it scan when you first log into windows only.Be careful tho i have that feature in 2 of my older ibm laptops and somehow i messed up and got locked out of my computer. i had to pull out the drive and remove the driver and never used it again.I guess its a nice feature to have when its done right but if not it can create a headache you dont need.
 

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RELEVANCY SCORE 64.4

I have a X1 Carbon 20A8 2nd Gen which I have clean installed Windows 10 on today. It's a replacement laptop which I received. The fingerprint scanner does not show up in the Device Manager, even after installation of the Validity drivers for Windows 10. Resetting fingerprint data in the BIOS shows there is no fingerprinter reader detected Any ideas?

A:X1 Carbon 2nd Gen fingerprint reader not showing up after Windows 10 clean install

Actually can anyone help me, the model is 20A8-S00C00, does this particular model actually have a fingerprint scanner?

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RELEVANCY SCORE 64

Fingerprintscanner not available for signing in to my laptop anymore. Before (I think when using Windows 7, for which my Z-book was configured upon purchase) I used it to sign in without password. No option for fingerprintscanning is available in the sign-in setup dialog  (Settings\ Accounts\ Sign-in Options)The scanner is working fine, as is the driver, according to Windows. No update available for the driver either.

A:fingerprint scanner not available to windows security

Hello @duub,  Please go to device manager and check for Bio Metric and see if you see Validity Sensor drivers installed.   Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 64

Hi Team, The fingerprint scanner is not working. When I checked for details in the device manager > Biometric Devices, the following message is displayed. PLease help 

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RELEVANCY SCORE 63.2

My Carbon X1 20bt is experiencing major problems with fingerprint reader and Windows 10. Everything was working fine with Windows 8.1 and the Lenovo software. After upgrading to 10, the Lenovo software was automatically deleted I guess because Windows 10 fully supports sign in with fingerprint. When I read my print in to Windows HELLo, it NEVER recognizes it when signing in. I have read it in to the system multiple times, but have never succeeded to log in with it. This problem has been existing for some time, but yesterday I was doing maintenance to my friends x240 and noticed her reader work without enabling Windows Hello. She didn?t have the pin installed for Hello and the reader worked just fine. On my X1, I have to put in the pin number to Hello or the whole reader is disabled. There was fingerprint reader driver update coming to x240 which I didn?t instal naturally. I tried to instal the 8.1 drivers back, but was unsuccessful. Any help would be appreciated, this is anoying!

A:Carbon X1 fingerprint sign in problem after Windows 10 and Windows Hello

Here's the driver that you need to enable the Validity Fingerprint scanner on the X1 Carbon under Windows 10: http://support.lenovo.com/us/en/downloads/ds103635

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RELEVANCY SCORE 63.2

I downloaded the Validity driver from the website, but my fingerprint scanner isn't working. When I was running the Insider previews it did work and I was able to use Windows Hello. But now with the full version, it does not work. Is there an updated driver or one from another device that would work?











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A:Validity fingerprint scanner not working on Windows 10

@ironbesterer? Your solution might depend on your particular setup. Reference:HP ENVY dv6t-7300 CTO Quad Edition Notebook PC ========================================================================Scenerio 1You have HP SimplePass installed -- and you did not say whether or not this is the case -- AND you are running (some version of) the original Series 6 HP SimplePass program that was installed (shipped) with your computer.  This Series of the program may, or may not, want to run in your new Windows 10 Operating System. I have read one member's claims that Series 6 HP SimplePass, that is, HP SimplePass probably version 6.0.100.276 -- does run in Windows 10.  I cannot verify that is the case. How? Reinstall the existing Validity Driver:Uninstall - do NOT delete the Driver from the Device ManagerReboot (Restart) the computer and log inCheck to make sure your Sign-Options are set in PC Settings If your Series 6 HP SimplePass program is not behaving itself, that is, the program starts and then balks, the Splash screen starts / stops / flashes / freezes, then you might try:  Hard Reset / Forced Reset"Repair" the SimplePass program (Programs and Features)Tryoverloading the program, that is, installing the program over the top of itself without removing the existing program from the computer. ========================================================================Scenerio 2 You have been running Series 8 HP SimplePa... Read more

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RELEVANCY SCORE 63.2

I finally got Windows 10 installed via the update method from Windows 7 Pro 64 bit.  But now I am unable to get the fingerprint scanner to work. It shows up in Device Manager as working okay and drivers installed. However in Win10 Settings, Logins, the option to enable the fingerprint scanner does not appear.  Now what? One of the prerequisites to enable the fingerprint scanner in Win10 is to first set up a PIN login, which I did. After that and rebooted  I was offered the PIN signin, which worked.  But STILL, nothing I could do would let me setup the fingerprint scanner in Windows login settings. It's as though there was no fingerprint scanner installed on the machine. I checked the HP Support website for an updated fingerprint scanner driver, but none was offered. I tried uninstalling the hardware in Device Manager. It appears under Biometric>Validity Sensor.  After uninstalling I made it search for new hardware. It found that sensor and reinstalled the drivers. It said the device was working.  But after reboot I am still unable to see an Enable Fingerprint Scanner choice in Windows 10 Settings>Accounts>Sign-in Options. The items in the right column in that section are Require Sign-In; Password; PIN; Picture Password; and Related settings. When I search Win 10 settings for Fingerprint Scanner, it provides a link that takes me to that Sign-In Options page, but there is no item for Hello or Setup Fingerprint Sign-in.&... Read more

A:Windows 10 - can't activate fingerprint scanner login

After much trial and error, I have finally found a way to get the fingerprint scanner on select HP laptops to work with Windows 10 ?HELLO?. First, one needs to verify that the machine has the required scanner. The scanner is usually already installed in Device Manager, but not recognized anywhere else. So, to check that the device is the correct one for this process to work, its ID should be checked in Device Manager. To do this, follow these steps:Click on the Start button and type ?Device Manager? and ENTER. This should launch the Device Manager.Expand the Biometric devices. You should now see an entry for the Validity Sensor (It sometimes has additional descriptions, but all we need is to ID the VALIDITY device).Double-click on the VALIDITY device to open its? PropertiesClick on the Details tab and select Hardware Ids in the Property entry box.If the device can be ?fixed? with the process detailed below, it will have a Hardware ID of: USB\VID_138A&PID_0007You can now close all open windows until you are back at the desktop.Nothing has been changed yet, BUT?if the Hardware ID matches the entry above, you are ?good to go? in performing the procedures below! Hopefully, the Hardware ID will match on your machine and you can now proceed with the actual download and upgrade procedures as detailed in the following stages: Stage 1 - DownloadFirst, we need to get the correct driver for Windows 10. This can be found at: http://catalog.update.mi... Read more

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RELEVANCY SCORE 63.2

I have a Dell M6800 laptop with built-in fingerprint scanner and I've upgraded to Windows 10. It works usually after a restart, but many times when I awaken it from sleep mode, it completely ignores the scanner like it's not there. I notice disk activity when it works after placing my finger on it. But when it's not working, there is no disk activity. In that case, I have to login with a password. When awakening from sleep mode, It's about 50/50 that it won't work. I have the latest drivers for the fingerprint scanner. But I don't think it's the scanner, I think it's the OS or the Control Vault related to the fingerprint scanner. Please help as this is annoying and time consuming. I paid the extra money for this feature so I could login fast, but that's not happening. Thanks.
 

A:M6800 with Windows 10, Fingerprint Scanner Intermittent

kkazem,
You can click the link below to download the 2 files for the Windows 10  Control Vault as well as any other Windows 10 driver you need.
Precision M6800 Windows 10 Drivers and Downloads
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

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RELEVANCY SCORE 63.2

Hello,Today I updated my Thinkpad X1 Carbon 5th Gen with the latest drivers recommended by Lenovo Vantage program, as well as the latest Windows 10 Pro updates. After conducting those updates, I can no longer sign in using the Fingerprint sensor.When I open the Device Manager to check the status of the Biometric Device driver, it shows the following message: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"The sign in option using the fingerprint does not even show up in the Windows settings for Sign In. Things I have already tried:1) Update the driver through the Device Manager 2) Download and reinstall the fingerpring driver from the Lenovo drivers website3) Reset fingerprint settings in the BIOS and making sure it is enabled4) Change configuration in "gpedit.msc" -> computer configuration -> administrative templates -> windows components -> biometrics -> allow the use of biometrics and allow users to log on using biometrics set to enabled None of the 4 attempts above solved the problem.Can anyone please provide any solution for this case? It looks like a lot of people have been experiencing this issue and no one from Lenovo provided a clear and definitive solution. The latest drivers must have bugs and, in my opinion, Lenovo must stop distributing them until this issue is fixed. Thank you very much.Best.  

A:Fingerprint stopped working after latest Drivers and Windows updates (Thinkpad X1 Carbon 5th gen)

I know you have a X1 carbon and not T570 but did you see the below post from a Lenovo employee?  Specifically the part about SGX?  It fixed my problem on my TP25.
 
https://forums.lenovo.com/t5/ThinkPad-T400-T500-and-newer-T/T570-Fingerprint-stopped-to-work-after-d...
 
Hope this helps

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RELEVANCY SCORE 62.8

I have a Dell Inspiron desktop with Intel i5-7400 cpu 3.00GHz with 12 GB ram 64-bit running Windows 10 Pro. The windows 10 update 1709 continues to fail. It downloads and runs for about 2 hours and then fails. I get the message. Windows Setup could not configure Windows to run on this Computer?s hardware.
I found on a Dell support site to press Shift + F10 to bring up a command prompt, but when I do that nothing happens. I have tried several times and nothing happens.
 

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RELEVANCY SCORE 62.8

Hi!I use a Lenovo Yoga 720 15-inch which supports Windows Hello.  In the beginning of January the fingerprint reader stopped working for some reason. Device manager showed Driver error, which after a few log ins changed to Error 45. Then, in Device Manager, the biometric scanner fell of the visible and hidden devices lists altoghether. Since I was doing a heavy amount of work on a tight schedule I decided not to deal with such a incovninience back then. Today, I did a complete PC reinstall due to some performance issues after the April update. Unfortunately, that didn't fix the problem with the fingerprint reader, as Windows Hello still shows up as unavailable. The Biometric category in Device manager is nowhere to be found. My PC is up-to-date both in terms of Windows updates and Lenovo Driver updates. The device is still in warranty. Current Os & Build: Windows 10 Home, ver. 1803, build 17134.112 Local Lenovo Support didn't do much work, unfortunately. Also, I wasn't able to find an appropriate solution in other threads. Could anyone help me out with this issue? All ideas and advice are welcome. Thanks!

A:Yoga 720 - Fingerprint scanner & Windows Hello not working (showing up)

I don't have a 720, so I don't know if biometrics is a setting in the BIOS or not. First thing to do is update all the drivers and the BIOS using Lenovo Vantage. Once you're sure all that's up to date, then boot into the BIOS and look for a biometrics setting.
 
If it's not there, then you might want to open up the computer and reseat the ribbon cable that connects the sensor to the motherboard. If it's still under warranty, let Lenovo do it. Since there's no biometrics device listed in Windows, windows isn't seeing it for some reason.

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RELEVANCY SCORE 62

Hi.
I have 3 of Optiplex 790 with windows 10 all of it cant install Windows 10 Fall Creators Update 1709.
They find it download it and when install crash. Same problem with all PC. When i run update from microsoft website same problem install and after 10 - 15 min crash. Any idea ?

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RELEVANCY SCORE 62

When are you going to issue a fix that enables this update to work?????

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RELEVANCY SCORE 62

Hi all, I have a Inspiron 5567, i5-7200U, 8GB ram laptop. Before the update to Windows 10 build 1709, I could connect the laptop to the TV via HDMI without any issues. Since the update, all I get when I connect is an error message on the TV stating Resolution unsupported, change resolution on external device. The laptop will detect that the TV is connected and tells me that two monitors are connected if I go into the graphics driver properties.
I have tried a different HDMI cable, a different HDMI port on the TV, made sure all of the drivers are up to date, changed resolutions, changed display output type (extend, duplicate etc), checked for any device errors, but no luck. I have even got Microsoft involved to see if they could fix it, but no joy there either.
I have noticed that the Intel driver is a little ahead of the Dell/Intel driver version installed on my laptop, but when I go to install that, it fails saying that I need to go back to the manufacturer (Dell). I have even contacted my TV manufacturer, and they had no help either.
I'm 100% convinced that the latest 1709 build broke something, as I can roll back to the previous build and it works again. Unfortunately, I can't check against the latest Intel video driver, because it won't let me, even if I uninstall it first.
Is there anyone else having this issue? is there anything else I can try?

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RELEVANCY SCORE 62

Hi.
I have 3 of Optiplex 790 with windows 10 all of it cant install Windows 10 Fall Creators Update 1709.
They find it download it and when install crash. Same problem with all PC. When i run update from microsoft website same problem install and after 10 - 15 min crash. Any idea ?

A:Optiplex 790 Windows 10 x64 and x86 1709 update failed

ANDROIDE_PL,
You can click the links below for information getting the update to install. Unfortunately. Dell does not support Windows 10 on the Optiplex 790 and no Windows 10 drivers were created for this system.
"Fall Creator's Update" (version 1709) failed to install 
Below is a youtube video that also may help you resolve the update issues. This is not a Dell Video.
Windows 10 Fall Creators Update Won't Install FIX! 

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RELEVANCY SCORE 62

Every time I try to install the feature update for Windows 10 feature update version 1079, it downloads fine but does not install.

After waiting for hours, I check it again, and my monitor is blank and frozen; whether I hit Enter, Spacebar, or hit the mouse twice, the screen stays the same. I then power off, power back on, and am infomed that my previous Windows version is restored.

How do I install this 1079, and is it that important? Thank you.
 

A:Windows 10 Feature Update, Version 1709

Are you talking about build version 1709?
 

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RELEVANCY SCORE 62

This is a tablet Lenovo Yoga tablet2-1051F.It runs under W10-32bits -64 processorThe C (internal memory and not ssd, so non-removable) is 32 GB (currently used at 24.3 GB)64 GB microSD memory card is in "D"The only connection is a micro USB, but that seems not to want to work with external devices (USB key, DVD player, ...)Almost all programs are installed on the D. So, on the C subsite only the OS.I have tried all possible cleanings, all program shifts to the D, I think I'm at the maximum of possibilities.How do you proceed to update?-How to free space on the C (but moving what else?)-How to reinstall an OS-Is it possible to rename the "D" after installing a "C" OS?-Other solution ? + How to enter the BIOS to possibly boot from the micro USB port?

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RELEVANCY SCORE 62

Hello,
I've installed Windows 7 Enterprise on my Dell Vostro 3360, and want to install fingerprint driver. Also I've installed Validity Sensor driver from here. And I still cant use my Fingerprint sensor. Please suggest me what am I doing wrong. 
Thanks
Regards,

A:Fingerprint scanner dell vostro 3360 not working under Windows 7

Hello Vgalav,
Have you tried these steps?
(1) Update the Bios. 
(2) Enable biometric support:  BIOS > System Configuration > Biometric Device Option > enable
(3) Clean the fingerprint reader with a soft cloth, dampened with an ammonia-based glass cleaner.
(4) If the problem is not resolved, check to see if the Fingerprint Reader is detected in Device Manager.  If not, reinstall the drivers.  http://dell.to/1lAGqoK
(5) If the drivers do not resolve the problem, repair/reinstall the operating system.
(6) If reinstalling the operating system doesn't resolve the problem, the finger print reader may need to be replaced.
I hope this helps to resolve the problem for you,~Maureen#Iwork4Dell

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RELEVANCY SCORE 62

I want to save my online passwords using my fingerprint so that I can log in with the fingerprint scanner. I've found some forums that discuss how to do this on other models, but not the P50 Windows 10. I can't find a "Password Manager" or "Thinkvantage" in my start menu. I'm using google chrome as my browser, if it makes a difference. Thanks.

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RELEVANCY SCORE 61.6

I manage to get to the point where it installs and restarts the computer but then after the restart it goes to a blue screen and resets to a previous build of windows. Per review of several articles this should be compatible with my computer and am not sure of the issue. The error I am getting is
IQRL_NOT_LESS_OR_EQUAL
Anyone else having this problem?

A:Windows 10 1709 update failing to install on Alienware 17 R3

Generally, the IQRL error is a memory problem.  
Here is one explanation doing a search for that error:
"This Stop message indicates that a kernel-mode process or driver attempted to access a memory address to which it did not have permission to access"
Which in your case is the upgrade detected an error and fell back.
Have you tried the upgrade more than once?  
FWIW, I'm having a similar problem on a Toshiba laptop.  It gets to the "Preparing to install updates" but then aborts and then starts over.  Haven't figured out what is wrong yet.

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RELEVANCY SCORE 61.6

my 320-15IKB (Type 80XL, 80YE) Laptop (ideapad)   type 80XL00HVADafter i make computer reset always make trouble , windows update error message "There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x800705b4) "and when shutdwon or resart take about two hours to work again and i tried to stop update service and rename softwareDistribution folder give acces is denied till i change permission ,  

A:windows 10 Fall creator 1709 update fail

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RELEVANCY SCORE 61.6

After installing Full Creators update 1709 in Windows 10 64 bit Prof. in the laptop HP EliteBook 8540w, the logon screen appears without the text box where to enter the password. Only after about half an hour appears this text box and Windows 10 can be started. We have returned to the previous update and installed again the 1709 update, but the problem appears again.

[Moreover this update marks the checkbox labeled "turn on fast startup" (in: Power Options, choose what the power button does, change settings that are currently unavailable), which prevents Windows 10 to shut down.]

Thanks for any help you can give.
 

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