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Unable to install printer drivers, uninstall old printer, update Windo

Q: Unable to install printer drivers, uninstall old printer, update Windo

My Mom has an HP laptop. She recently purchased a new HP printer and I have been trying for the last 4 days to get it to install/connect. I've been in touch with HP but the links they provide aren't resolving the issues.

First, using the CD that came with the printer: hangs up at around 85-90%. It doesn't not show up as installed. I copied the CD to the desktop, modified Setup.exe in CFFExplorer and Run as Administrator and it appears to completely install; however, when I go to Device Manager, it says no driver is found. I sometimes have the option to update and sometimes that seems to work but I can't access it through Add a Printer (which has the green bar run across the top, then pulsate and freeze).

Trying to install using the driver I download from HP results in no installing screen appearing but it does hang up in the background and the only way to stop it is to Restart. The same thing happens if I try to use HPs Wizard.

I've installed several HP printers through the years and not had this much trouble. That doesn't even include the dozens of times I've had to reinstall my own HP printer because of its contrariness!

Additionally, attempts to uninstall the old printer results in it hanging up/freezing soon in to the process, whether I try to uninstall from the Start menu, file or Uninstall program. I'm not even being able to get the Windows Updates to install - that process also just hangs up/freezes. FYI - I've not checked her machine in a while so there are many updates; however, when I just choose 1 at a time, it still sits at 0% and never moves.

FYI, the printer, when connected, is with the USB and I've tried all 4 USB ports on this just in case. Am still in touch with HP but they are sending me the usual links so I'm hoping perhaps someone here can think of something a little less ordinary!

Thx

RELEVANCY SCORE 200
Preferred Solution: Unable to install printer drivers, uninstall old printer, update Windo

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unable to install printer drivers, uninstall old printer, update Windo

Hi columbia93, welcome to 7F!

Printers are touchy animals, when installing any printer you have to follow the install procedures exactly as described by the manufacturer.

This may be the root cause:





Quote:
FYI - I've not checked her machine in a while


Not that you haven't been able to check it, but there may be an accumulation of problems on your Mom's machine that also are stopping the update process.

I am trying to find one of 7F's tutorials on improving performance of a computer, but it boils down to cleaning out all detritus that a machine can accumulate of a period of time.
I did find this but there is another one: Hard Disk Space - Free Up and Recover The first three options would help

Run Antimalware/virus scans, run a Check Disk then a sfc /scannow then try to uninstall that old printer driver, and if that works shut down the machine, and try to install the printer without the HP disk, when it looks, but asks if you have the disk say no and allow the OS to install what it has.
It is my understanding that HP Printer drivers already come with Windows 7.

But do the cleanup first and see if that helps.

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RELEVANCY SCORE 93.6

I am trying to install my Epson workforce pro printer (WP4530) on my laptop and I keep getting the message  "Windows was unable to get a list of devices from windows update. Please try again later.
I had previously installed it, and had removed the program
This has been going on for several weeks
My laptop is a Lenovo
OS is Microsoft Windows 10 Pro
Version 10.0.16299 Build 16299
System type x64

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RELEVANCY SCORE 93.2

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 16342 Mb
Graphics Card: AMD Radeon HD 6450, 1024 Mb
Hard Drives: C: 465 GB (343 GB Free);
Motherboard: LENOVO,
Antivirus: Windows Defender, Enabled and Updated

I am unable to install printer drivers. Have tried three different printers. NO LUCK!!

Anybody have any ideas?????
 

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RELEVANCY SCORE 88.4

Tried adding new HP printer drivers (m177 to a m452dn) however, now receiving a printer spooler failure with the resulting output:
Windows can't Add Printer.
The remote procedure call failed
and
Windows can't open Add Printer.
The local print spooler service is not running. Please restart the spooler or restart the machine.
I've tried windows recover, importing a registry known working registry file and copy /spool from working donor, but continuing to receive the problem. 

Is there a good resource or troubleshooting guide or documentation online to reference?
Running system file checker now to see if that will discover what occurred (sfc /scannow)

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RELEVANCY SCORE 82.8

I just bought a kodak esp 7 printer. The printer sees my wireless network, and my computer sees the printer. BUT the printer drivers won't install. I spent two hours on the phone with kodak last night and they tell me that i probably need to uninstall my HP 810c printer drivers. Does anyone know how to do that manually? I can't find the disk and don't really know if there is an uninstall on it anyway.
Windows xp sp3

My personal opponion is that they should make better software for their priinter. I build computers and do IT work and have never spent this much time just trying to install print drivers before.

Thanks

Cosmo
 

A:uninstall printer drivers

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RELEVANCY SCORE 82

Hi folks,

Recently I discovered a text file at C:\Documents and Settings\All Users\Application Data. It is named hpzinstall and is a log of the installation and uninstallation of the drivers and programs associated with an HP printer I used to have.

Reading it, I found out that All-In-One Series and Photosmart Printer Series did not uninstall. Instead, each one got this error:

<Software Uninstall=No>
<Result of Uninstall=9:The storage control block address is invalid.

I am wondering if anyone knows what I need to do to finish uninstalling this software. I now wonder if the failure to uninstall it is the reason I can't get my new Canon scanner drivers to install properly (the scanner has never worked).

I would greatly appreciate any help!
 

A:HP Printer drivers uninstall error

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RELEVANCY SCORE 81.2

Here is the problem: my mother in law lives in another state and knows very little about computers. Her very old HP printer finally died and I had one that was a friends and she gave it to me to give to her since she had just gotten a new printer. I was able to download the drivers for this HP F380 all in one and I put them on a CD & mailed it to her with a note to call me before trying anything. Of course she tried it first and then called to say that it wouldn't work. I asked her to uninstall any HP files that were on her computer. She tried to uninstall from add/remove programs one at a time. She was able to get some off but there are still 4 she can't remove that way. She also says that every time she tries to remove it that the last date used is changed to a date ahead of the day she tried. (I don't know if that means anything to you ).
I have posted this 3 times on the HP printer forums and they don't get what I'm saying. I keep getting to tell her to click on start & then control panel and add/remove programs etc. etc. She knows how to do that and has been doing it. Last night I had her run CCleaner and Malwarebytes and then try. She says she got a lot of junk off with the programs but still can't get the printer files off using add/remove in xp. Is there something that can be downloaded from HP to remove files that won't come off???
Thanks for any help.
 

A:unable to uninstall printer files in xp

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RELEVANCY SCORE 80.4

I have a Dell laptop running Windows 10 and an HP Envy 7640 AIO printer that will not allow me to print borderless photos.  It the past the solution to this problem was to uninstall and reinstall the complete HP suite of printer software.  However, this time no matter what uninstaller I try to use I am not able to completely uninstall all of the HP software package.  I believe that failing to totally uninstall the software is precluding me from reinstalling it cleanly to resolve the problem.  Point of information - when I look for the HP software in Program Files there are many files dated prior to yesterday or dated when I was last able to successfully install leading me to believe that they are not allowing software to reinstall again. 
 
Is there someway someone can steer me through a process to completely remove all traces of the HP software so as to appear that it was never there before?  I greatly appreciate the help.  Bleeping Computer.com has helped me several times in the past so I have confidence that someone can help me again.  Thanks in advance.

A:Unable To Completely Uninstall HP Printer Software

Well, in theory, you don't even necessarily have to install all the printer software to get it to work. You can just access it via wifi-direct. Press windows key type in "add a device" wait about a minute, you should see your printer broadcasted. Just select it and it should automatically set it up. Let me know if this works or not. I've had to do this several times. 
---
Now, as for your way. Have you tried Revo Uninstaller? Advanced Uninstaller? Those are my two trusted uninstallers, they never go wrong or leave left over files. Ccleaner?

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RELEVANCY SCORE 80

Just got the printer repaired but it won't connect with the computer. Checked connections...seems ok. Tried to uninstall driver from programs uninstall but the ok box is greyed out. Tried to install new drivers from Epson but it repeatedly fails. Any ideas. Using Windows 8.1. Thanks in advance!!
 

A:Need to completely uninstall epson 3880 printer and drivers.

What error message when you attempt to install the driver?

Have you installed the firmware for the 3880?
https://www.epson.com/cgi-bin/Store...1552&infoType=Downloads&platform=OSF_W_8_1-64
 

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RELEVANCY SCORE 79.6

Hey guys, at 1st i thought I had a solution with

HTML:
http://forums.techguy.org/windows-nt-2000-xp/568893-solved-print-spooler-service-not.html
but my problem persists. I was about to print pictures using Windows Picture And Fax viewer when the power cord got unplugged. I rebooted and now i can't see my printer in Printers and Faxes! I can't add a printer because it keeps saying "Operation could not be completed. The print spooler is not running." I tried everything to get the spooler to run but it always stops when I try to uninstall/install/or add a printer. I'm thinking it could be spoolsv.exe is corrupted? Anyone have a copy? Many thanks
 

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RELEVANCY SCORE 79.6

when i go into control panel, uninstall the HP psc 1600 software it stops uninstalling at around 43% and will not complete. Also under printers there are 2 icons for the printer, one is a copy and says Error deleting.

Any help with uninstalling this would be great. I do not have the CD software any longer for this printer. Thanks
 

A:Unable to uninstall HP psc 1600 series printer software

You can get the software Here
What is your operating system ???
 

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RELEVANCY SCORE 79.2

Periodically, the printer driver for my HP Deskjet 710C crashes. When that happens, it must be uninstalled and reinstalled. Sometimes, the uninstall program freezes before it completes its work. Until today, that has not prevented me from reinstalling. Today, however, it did. Now, the entry for the printer driver is done from the add/remove list, and when I try to reinstall, I get a message saying it won't do that until the uninstall is completed. Since the driver is no longer on the add/remove list, I cannot complete the uninstall. What do I do now?
 

A:Printer install-uninstall

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RELEVANCY SCORE 78.4

Hello All
This is my first post so please bear with me as I am not the brightest bulb alight !!!
This is my computer woe ...
I have a old Lexmark printer 1100 series, am using XP proffesional OS, I have found drivers for this printer which I have downloaded to my C: drive, the problem I have is that when I try to install the drivers using "add printer wizard" every time I try to install I get message "hardware not installed because the wizard cannot find nessarry software" along the bottom start bar a message "new hardware found" appears so from that I am guessing that I have downloaded the drivers correctly.
One piece of info I need to say is that I have loaded the XP OS from a cd about a month back as I had a total failure could not work the pc at all, prior to that failure this printer worked 100% o.k.
Maybe I need to tick a box somewhere or maybe more complex, I like to solve problems myself but have run out of any ideas so am throwing myself at your mercy for some help here please.
Thanks you for any advice/help.
 

A:unable to add printer drivers

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RELEVANCY SCORE 77.6

I installed Windows 10 on my company computer but then could not use some company programs. The company IT manager uninstalled Windows 10. Now my HP Deskjet will not print text. The printer will print pictures but not text. Ink cartridges are all good. Big puzzle.

A:HP Printer Problem after install/uninstall of Windows 10

You know that only your company can make any changes to that unit. If you are wanting to print at home, they can stop that from happening also.

Let your IT staff handle any of these issues, before you lose rights to take that unit home and also risk losing your job.

Very few companies allow workers to install printer software, to be able to work at home.

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RELEVANCY SCORE 77.6

I installed Windows 10 on my company computer but then could not use some company programs. The company IT manager uninstalled Windows 10. Now my HP Deskjet will not print text. The printer will print pictures but not text. Ink cartridges are all good. Big puzzle.

A:HP Printer Problem after install/uninstall of Windows 10

You know that only your company can make any changes to that unit. If you are wanting to print at home, they can stop that from happening also.

Let your IT staff handle any of these issues, before you lose rights to take that unit home and also risk losing your job.

Very few companies allow workers to install printer software, to be able to work at home.

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RELEVANCY SCORE 77.6

I have an old Laserjet 1012 that works on Windows 7 using Microsoft's Laserjet 3055 PCL driver. On Windows 8 when I select Add A Printer a Window open but after a moment there is a message that no printers were found.

How can I access the printer driver that worked for Windows 7 so that I might give it a try?

A:Unable to Add A Printer - No Drivers Found

u have to understand almost all hardware work with drivers..when u dont have to install driver yourself that means that windows wanted to make your life easy and itegrated the driver in the OS/Updates..
look for the driver manually and install

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RELEVANCY SCORE 75.2

HI,I have a CANON IMAGE CLASS MF 4450 printer that i have been trying to install on my PC it appears that i got all of the drivers except the one for the scanner because when i get to where i think i have all of the drivers installed it then tells me i need to install scanner drivers which so far is almost impossible i must have missed a step somewhere along the line any ideas would be appreciated thanks.
Heres my PC specs.
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
AMD Athlon 64 X2 6000+ 123 ?F
Windsor 90nm Technology
RAM
4.00GB Dual-Channel DDR2 @ 375MHz (6-6-6-18)
Motherboard
Dell Inc
Graphics
Panasonic-TV ([email protected])
1023MB NVIDIA GeForce GT 610 (EVGA) 123 ?F
Storage
931GB Seagate ST1000DX 001-1CM162 SCSI Disk Device (SATA) 101 ?F
465GB Western Digital WD My Passport 0740 USB Device (USB (SATA)) 90 ?F
Optical Drives
TSSTcorp DVD+-RW TS-H653A SCSI CdRom Device
Audio
NVIDIA High Definition Audio

A:install printer drivers

Do you have aAdobe Acrobat Professional or any program which you can use to create PDF images?
I use Acrobat Professional and pull the images from the scanner
I'm not familiar with the device Canon model but you may need to set it up for scan to folder or scan to email. If is anything like what I used to work on and set up for Ricoh devices, it's more than loading a driver.

I'm jealous, you live up there in a beautiful place.

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RELEVANCY SCORE 75.2

I tried to login to a university network and that went fine but then when trying to install the network printers it stopped responding. The way I do it on XP is I connect to \\IP.ADDRESS\Printer.name and then it automatically installs the printer drivers but on Vista it doesn't work. Any ideas?
 

A:Printer drivers will not install

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RELEVANCY SCORE 75.2

I have recently tried and failed to install two different printers on my laptop and neither would complete the installation process.
The most recent problem is with a canon mg5250 printer. It does not matter whether I install from the DVD or from a downloaded file (mg5200swin104ea24.exe) the installation stalls with the error message "An error occurred while files were being copied.:0001 0000"

My computer is an acer aspire 5580 running vista. It is not short of disc space.
The antivirus software is Sophos

I can't seem to get past this block.

Any suggestions?
 

A:printer drivers won't install

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RELEVANCY SCORE 75.2

Hello, I am making my old USB printer to a wireless printer. The only problem is that, all my other computers are x86 and my computer is x64. My printer is Brother HL-2140. I have tired download windows XP x86 drivers from brother website but it did not work.

A:How to install x86 printer drivers on x64?

Usually both versions of the software for printers come on the same disc, may even have the Macintosh software on it or on a separate disc. But you do have to have the correct version for the version of Windows, e.g. x86 for 32-bit computers and x64 for the 64-bit computers. You can't use 32-bit drivers for most hardware on 64-bit computers nor vice versa. If the printer is too old there may not be suitable drivers for Win7, have seen a number of times where folks getting a new computer couldn't use the old one, same with separate scanners. But one can find 3-in-1 printers sometimes for less than a replacement set of ink cartridges. The 4-in-1 units include a Fax function for the Dial-Up phone line.

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RELEVANCY SCORE 75.2

I have Vista 32bit Home on an HP Pavillion laptop. When I try to install a new Brother 2140 printer USB, I keep getting "drivers not installed." Yes, I've followed every installation step precisely, uninstalled and re-installed several times, talked extensively to Brother helpdesk. Earlier I was just getting "access denied". The USB port sees the printer as "ready" but there are no drivers. HELP

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RELEVANCY SCORE 74.8

I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the “Devices and Printers” all the printer drivers seem to be disappeared.

I checked the “Print Spooler” in the “Services” tool; and set the "Recovery after subsequent failures" option to “Restart the Service”. Therefore all the printer drives coma back after 1 minute. However the spooler stops immediately again when the uncompleted printing job starts; hence I can not print anything more than a page.

Earlier in this forum, someone posted that Microsoft issued a hotfix for this problem ( hotfix 2388142) which can be downloaded from article: http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142.

I downloaded this hotfix and tried to install, however it gives an error message of: “The update is not applicable to your computer” and quits installation.

I did uninstall and reinstall all the printer drives, but this did not help either.
Any suggestion?
Thanks,

A:Printer spooler keeps stopping and printer drivers keep disappearing

Yeah, I had the same issue. Even when I went into services and restarted it, it would shut back down and the printers would disappear. I tried working with the registry like a few suggested, but didn't help. The only fix that worked for me was to go back about a week on the restore point, and then all the printers reappeared and worked...








  
Quote: Originally Posted by p33174



I use Windows 7 Professional 64 bit. My problem is: Whenever I try to print something (word, pdf, or any other file); printer spooler stops working and when I check the ?Devices and Printers? all the printer drivers seem to be disappeared.

I checked the ?Print Spooler? in the ?Services? tool; and set the "Recovery after subsequent failures" option to ?Restart the Service?. Therefore all the printer drives coma back after 1 minute. However the spooler stops immediately again when the uncompleted printing job starts; hence I can not print anything more than a page.

Earlier in this forum, someone posted that Microsoft issued a hotfix for this problem ( hotfix 2388142) which can be downloaded from article: http://support.microsoft.com/default.aspx?scid=kb;en-US;2388142.

I downloaded this hotfix and tried to install, however it gives an error message of: ?The update is not applicable to your computer? and quits installation.

I did uninstall and reinstall all the printer drives, but this did not help either.
Any sugge... Read more

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RELEVANCY SCORE 74.8

Hi guys,

Kind of annoying problem here... I have an HP LaserJet 1200 hooked up via USB to a Mac that is running 10.5 (Leopard). For the printer's first 5 years or so everything was great. I could get new computers set up to print to the printer with no troubles, until recently.

Recently, I upgraded my computer to Windows 7 and wanted to get the printer working again. I attempted to install the printer using the HP LaserJet 1200 PCL 6 printer drivers. It connected to the printer alright, but every time I printed it came out with a PCL XL Error: "Error: UnsupportedProtocol" instead of my document.

Now, every time I try to connect a new computer (Windows 7 or Windows XP, doesn't matter) the printer automatically installs the PCL 6 driver for the printer... which always prints out an error instead of the document I want. I can't find a way to manually choose the driver when I'm adding it because it's a network printer, not one that's locally hooked up.

I tried installing the PCL 5 driver manually, but the printer still ONLY wants the PCL 6 driver that gives me the errors. I tried to go to "Server Properties" while in Printers and Faxes to roll back the PCL 6 driver, but Windows can't find a driver to roll it back to.

Now, if I physically hook the printer up to the computer via a USB cable, it installs the PCL5 Driver and it works... but that's only when it's plugged directly in.

I'm extremely frustrated a... Read more

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RELEVANCY SCORE 74.8

Hey guys Its InferneX, I've recently changed one of my PC to Windows 8 and I'm already having a huge issue installing a printer I bought a new printer

Cannon Pixma MG3100 though whenever I try to install the drivers and all the other program from the disk I get this problem that shows?

Now I've already restarted the PC and I still get the same problem.
I tried installing it without the printer on the PC, now also there's another thing I don't get, which is when i plug in the printer to the USB the computer does recognizes it.
Now please could someone help me solve this issue please thank you for your time.

A:My printer Drivers wont install: MP Drivers?? please help

Did you check printer site for updated drivers?

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RELEVANCY SCORE 74.8

I tried installing HP Laserjet P2015 printer in my system, but each time i tried it keep telling me "Executable 'D:\P2015 eGSG.exe' had the following unrecoverable error: Couldn't find library MSVC80.dl". Please what will i do?

A:Unable to install my printer

Can this help you ?http://h20000.www2.hp.com/bizsupport/TechS...rodTypeId=18972From the same website :http://h20000.www2.hp.com/bizsupport/TechS...ectID=c00763654Did you install the software of this printer properly without any problems ?D:\P2015 eGSG.exe ? Harddisk D: ? not C: ?I always install my printer software on C: where Windows and all drivers are installed.

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RELEVANCY SCORE 74.8

Win7 OS on Dell4550

Have a HP2500L color laser installed on USB001 virtual port and running fine. I cannot add another USB printer (Canon S900) without Win7 deleting the HP or apparently overwriting it's driver. When the hp has been deleted, the Canon S900 printer test is printed on the HP printer but only prints one line of misc. characters on each page.

When I get the S900 installed the icon for the HP disappears from the Devices and printer window and the S900 appears but when selected the print the job goes to the HP printer.

Is it possible to have two usb printers installed in Win 7? If so how is it done?

A:Unable to install 2nd USB Printer

Try this:

Control Panel, Hardware and Sound, Devices and Printers and right click to select add a printer. I hope this helps.

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RELEVANCY SCORE 74.8

i have a printer on a pc (running win xp pro) that i share on the network...i've successfully been able to install and share this on other xp machines...when i try to connect with my vista laptop i put in the name of the printer (\\pc-name\printer)...it starts to install and then i get a message that says "Windows cannot connect to the printer. There is not enough memory to complete this operation. Please close some programs and try again."

nothing is running except the "Add printer"...any suggestions to get the printer installed correctly...
 

A:unable to install printer

Connect it as a network printer andclick "printer I want is not listed",then put in the ip address of the printer (under "select a shared printer by name")you can find on the router screen. You will also have to install the driver int the Vista pc as well at some point.
 

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RELEVANCY SCORE 74.8

I cannot get my printer to install on my system, since I refreshed the system from about a week ago. It keeps saying "The Printer Installation Failed".

Can someone please assist me on getting this issue fixed?

A:Unable to Install Printer

You don't tell us which make and model printer you are using -- but my experience with HP printers doing this has required removing all trace of the previous HP software and the printer drivers, rebooting the machine, and then rerunning the HP-specific printer installer again. That usually requires that you do NOT reconnect the printer to the PC until you are prompted to do so. IF you try reinstalling with the printer already connect, it often will not work.

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RELEVANCY SCORE 74.8

Hello,

I have an Acer 5741 with Windows 10. Back when I had Windows 7, I was able to use my HP Deskjet F4580 without problem. However, when I try to install the printer, it always fails. I have tried using the driver installer from HP website (which fails in one of the steps after plugging in the printer USB cable) and also just plugging the printer to the computer to see if Windows was able to solve the issue (control panel --> devices and printers --> the detected printer --> solve problems of bad driver).

I don't know what to do anymore. Strangely, in another laptop with Windows 10 this printer works fine. So I don't know what I am doing wrong.

Thanks in advance!

A:Unable to install HP printer

uninstall reboot and re intall the printer

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RELEVANCY SCORE 74.4

I have a Toshiba Satellite with Windows 7 64bit. I have an older printer (HP Photosmart C5280) which I downloaded the updated drivers when I got the laptop. They would not install. There is a fatal error at the end of the installation every time. The error does not have a number associated with it. I eventually ordered the disk from HP and tried an install from it. Same results.The print spooler is constantly being turned on by the install program so that means its always off which doesn't seem right to me. I think something is keeping that service off and may be the cause of my problems. Although I could be completely wrong too. lol I have no other printers installed.I have scanned the laptop with Malwarebytes, SuperAntispyware, AVG, and Advanced System Care. Then tried installing the drivers again with the same results as before.I posted in another thread on this website I was instructed to uninstall Advance System Care and then run the following programs: Adware Cleaner, Security Check, and Junkware Removal Tool. The results are attached in the preceding link.Thanks for your help!Shannon

A:Printer drivers wont install

Are you trying to use the standard HP installer? I wouldn't do that because of the amount of bloated and useless software that it installs along with the printer driver. Try to find the .inf files in the setup files and let the Windows Found New Hardware Wizard install the driver. When the wizard asks for the location of the driver file, give it the location of the .inf files on the installation CD. I did that for my HP Deskjet F4580.

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RELEVANCY SCORE 74.4

I am unable to install printer drivers!! Have tried three different printers.....NO LUCK!!!
Anybody have any ideas????

 

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RELEVANCY SCORE 74.4

I apologize in advance if this is not the proper forum for this thread.
Since AOL software was loaded on my Sony Vaio desktop w/ Windows XP Media Center Edition w/ sp2 I have not been able to use or install successfully printer drivers. I am no longer able to use my HP Phototsmart printer that was working without any problems before AOL 9.0 was installed.
When installing the driver for this printer and a Canon printer the failure to load the drivers is at the same exact point. When the software requests to attach the printer to the computer (I use a USB cable) the computer recognizes the printer in the system tray. Eventually, it states the the hardware did not install correctly. I received a printer device failure with the Canon and a similar error with HP.
I have went into Add/Remove programs to remove all instances of AOL but I noticed there are still references in the registry of AOL. I am still not able to install printer drivers successfully. A virus scan has found nothing as did a check of malware with ThreatFire 3.
Do you have any suggestions on how I can clean my registry completely of anything associated with AOL? My hope is that this cleaning will enable me to print again.

Thank you for looking.
 

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RELEVANCY SCORE 74.4

I just bought a printer off the internet about a week ago. I plugged it into my computer and tried to install the drivers, but when I did they wouldnt install. I think the drivers might be outdated, if that is possible. I went on the companies website to look at their selection of drivers, and I found the printer that I purchased, unfortunately the drivers they had listed for it were for Windows 95, and 98 I believe. I have Windows XP on my computer, so I think that might be why they arent working. When I direct the computer to the folder where the drivers are it say something like "this folder doesnt contain information on your printer", or something like that. But that is the disk and software that came with the printer, and I even downloaded it off the website to be sure it was right, it still didnt work. Im truely a noob at this, so any help would be great. Thanks!
 

A:Printer drivers wont install

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RELEVANCY SCORE 74.4

Hi,

I cannot install drivers for HP 4110 All-in-One printer. Been using printer for years. HP's

All-in-One Web Release Photo & Imaging 2.0 was installed [nw2_021_W02_enu.exe but did not work.

HP Full Solution rw2_021_w02_enu.exe did not work.

HP Basic Feature installation gc_ep_w01_enu.exe did not work.

Installed software with USB disconnected. Connecting USB [with printer on] does nothing.

Please advise.

Thanks,

Joe
 

A:Cannot install drivers for HP 4110 All-in-One printer

What were you doing when the printer stopped working? Are the drivers that you are installing coming from HP's website?

What is the exact model of the printer? Is the C4110, the 4110v, the 4110xi, or the regular 4110? Also, what operating system are you using? Windows XP, XP 64-bit, Vista, Vista 64-bit, Windows 2000, Windows ME, Win98, OS X, OS 9, or Linux? HP has a different driver for each combination.
 

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RELEVANCY SCORE 74.4

I am trying to set up a new printer attached to the network. We have a cluster and need to install it on both nodes of the server, ie/ 1 and 2.
I have managed to install it on 1, but I am getting an error on the second one. At the end of copying the files, get an error saying that unable to install drivers for the printer and at the end it says "The operation has failed"
The drivers are PCL and PS. The PS works on the second, but the PCL fails.

The drivers have been downloaded from the net to have the latest.
Printer is HP Laserjet 3380.

Why is it that it installed on one node, but not the other.
Please help
 

A:Printer drivers fail to install

bumped and moved to Hardware.
 

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RELEVANCY SCORE 74.4

I'm trying to install the driver for my HP Photosmart 1215 using the download from HP's website. But when I run the exe file to install it, I get an error window which reads:
"There is no disk in the drive. Please insert a disk into drive \Device\Harddisk0\DR0. I click on "continue" or cancel and this window appears:

My next step was to download the "iomdisk.reg" patch on HP's website which is supposed to correct any driver installation problems. I tried downloading the driver a second time, and got the same results....nothing.
I'm not sure why this won't install, but I should probably mention these 2 things:
1- I'm using a Sata harddrive (Western Digital model WD2500KS)
2- I installed a multi USB disk drive:
In addition I have a floppy, CD-rom, and Iomega zip. This has (by default) placed my harddrive at i:\ instead of c:\. I don't know if that has anything to do with it or not. I just need to get my printer working. Can anyone help me?
Bryan
 

A:Solved: Can't install printer drivers!

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RELEVANCY SCORE 74.4

Hi
I hope someone can help me with what, to me, is a great mess I have made in my computer (no blame, no excuses - well perhaps a little tolerance of my kackhandness would be appreciated ^_^).

Computer: HP Presario AMD Athlon 64 3500+ 1.77GHz, 1 gig RAM
Operating system: XP sp2
Printer: Epson Photo R245 (USB connected)

It all started with MS Net Framework trying to install every time I started the computer.
I foolishly followed net suggestions to remove various 'stuff' in /windows/system32. Now don't ask me what and why I didn't make a backup or do anything else sensible - I plead being not with it due to gnawing and grinding MS - sigh.

Then when I tried to reinstall the printer - it would no longer work - Windows was trying to install a "USB mass storage peripheral" every time I tried to add the driver. (Oh yes, just to add to your joy, my OS is in French, so the last is a translation.)

Now when I try to reinstall the printer driver, in safe mode, I think it's installed, but I think that the USB connection is not being found.

As you can see, I am in chaos. I can code in (simple) html, I can run up a HiJackIt log, I can usually fix most problems, both mine and those of others, but I know nothing of drivers, printers and USB sockets and USB root hubs (one of the messages suggested I check to it it there).

Please would someone help me? (I'd much rather not have to reinstall my system - I there is so much to saved/reinstall).

Maybe ... Read more

A:is it that printer driver won't install, or is it the usb drivers?

What is the general state of your USB devices? Do the ports work? Do other USB devices get deteccted and work when plugged in? How does USB look in Device manager?
 

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RELEVANCY SCORE 74

I have an epson CX5800f printer. Recently, it stopped responding to printing commands. The printer spooler frequently shut itself off. Since then, I have uninstalled my drivers for the printer. However, now when I try installing any drivers, I get messages saying installation has failed.

I have checked to see if the printer itself is unable to print, and I have found that it still can. Maybe parts of the old driver are still in my computer?

Thanks for any help

A:Unable To Install Printer Software

Right click on "my computer" and click on "properties"
click on the "hardware" tab, then click on "device manager"

locate the printer, then rightclick on it and choose "uninstall".

Once the printer itself is gone, then go and uninstall the drivers

to do this:
Click start > settings > printers and faxes > file > server properties > drivers

locate the drivers you wish to uninstall (all of them if you don't have any other printers or programs that use print drivers) and click "remove".

Then reboot your computer and start from scratch.

HTH

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RELEVANCY SCORE 74

Hi I can't seem to to be able to install my HP 1410 all in one printer. i am getting the message that the operation cannot be completed as the print spooler service is not running. i did net start spooler. i also cleaned out all the drivers and those from HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers.HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors key and click the plus (+) beside Monitors.. No success. i am running XP pro SP2. Can someone help me please.Andy(Moderator edit: thread moved to more appropriate forum. jgweed)

A:Unable To Install Hp1410 All In One Printer

Hi Andy.
Did you check to see if the print spooler service is disabled or is actually not listed as "Started" under Status?
Control Panel>Administrative Tools>Services.

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RELEVANCY SCORE 74

Hi there I am trying to network a Lexmark printer on a nas and enabled sharing but it will not print

Does anyone have any ideas?
 

A:Unable to Install network a printer on a NAS

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RELEVANCY SCORE 74

I have removed the anti virus software and turned the firewall off

I am using windows 10

I am unable to install my printer driver
 

A:unable to install printer driver

What's the make & model of the printer? How are you trying to install it, e.g. via USB, wireless, or with Ethernet?
 

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RELEVANCY SCORE 74

I just re installed windows 8.1 on my new SSD and all went fine except that I just canít re install my Epson wireless NX230 printer. When I bought 6 months ago my Asus K750J laptop never had a problem installing the printer.

The installation program from the DVD says it encountered a problem and I must reboot which I do and the same message repeats. The network light on the printer is ON which indicates that the printer is connected to my network but Iím missing the driver

I downloaded the driver from Epson and I get the same problem

Any ideas where to look for?
 

A:Solved: Unable to Install Printer

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RELEVANCY SCORE 74

Hi,

I need help, I can't seem to install my HP Printer,

It says that the computer can't find the c:\windows\system3hpzprl40.exe

I've check the windows installer and it's not set as automatic, and I can't change it, the options are disable.

Can you please help me out.

Thank you so much

A:unable to install HP Printer to PC (windows 8.1 os)

Which printer is that, HP has tons of them ?
That file is part of the driver for printer, should be installed with it.
I have an really old HP4L and HP 1300 and win8 found drivers thru internet, by itself, they are not "Full" drivers with all bells and whistles but they both work.

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RELEVANCY SCORE 74

I have tried to install HP2840 software, and cannot complete install. I get message saying I need admin rights. I checked, Start>>Run>>control userpasswords2 >> OK, and under Properties and I have admin rights. In fact I am the only user of the computer. I was told by HP that I might need to debug the user accounts. Any suggestions would be helpful as this is for a business computer and my "tech" guy has no answers for me.
 

A:Unable to complete printer install

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RELEVANCY SCORE 74

Help please.
I've tried unsuccessfully to install my Epson R200 (USB) printer on to my laptop. I used the disc that came with the printer to install the drivers and then tried to install the printer. I tried over and over again to install the printer and each time I kept getting a message to say that it was unable to complete the installation. The R200 was showing in my printer & faxes folder on each occasion. I then downloaded drivers from the Epson website...still no luck.
After that I tried to install my HP printer - same thing happened.
I then tried to install another piece of hardware - a USB multi-card reader. Still no luck.
Can anyone help?

A:Unable to install printer on laptop

Hello and Welcome to TSF

Its possible your usb port has gone bad. Or you dont have your drivers for the mobo installed. Go to Device Manager and look for any yellow ? or !

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RELEVANCY SCORE 74

Hi

I have shared a printer on Windows 7 and in the security tab I gave "Everyone" access rights. I still get the error message - I keep getting the error message ?Windows cannot connect to the printer????.
I was able to shared directories and able to access them without any problems. It's the darn printer that I can't connect.
It's part of my assignment to test the printer to see if I can install the driver via point and print to a shared printer on Windows 7. Someone told me it's a Windows 7 security issue.
On both another Windows XP and another Windows 7 PC able to to connect to a second Windows 7 PC and see the printer, but it won't let me connect to it. Any ideas how to resolve it.
Is it because one pc is on a domain while the other is in a workgroup? If so why am I able to access shared folder, but cannot connect to a shared printer.

Thanks

A:Unable to install shared printer

Hi dlee4000 and welcome to Seven Forums. I am not quite certain the exact problem you are having, but if you check this link, it will take you to our search section and perhaps you can find the problem you are having. It is all topics relating to sharing printers. I hope it helps. If not, be patient and someone will probably give you a more accurate answer. There are a lot of very smart and very nice people here and I'm sure we can come up with an answer to your problem. Again, welcome and the best of luck!

P.S. You can also try this link, it is to our tutorial section.

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