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Lenovo Recovery Q: Drive is Empty

Q: Lenovo Recovery Q: Drive is Empty

I want to create restore/rescue media for my ThinkPad X230. The idea is that at sometime in the future, I'm going to want to securely wipe the drive (using DBAN, for example), reload the factory software, and then sell it. My computer is current, and working just fine; I'm just planning for the future. In Windows Explorer, I see something labelled as "Lenovo_Recovery (Q". It shows as being empty, i.e., no files. Yes, I already have the 'show hidden files' box checked. If I right-click to show properties, I see these stats: Capacity, 13.6 gb; free, 3.3 gb, USED, 10.3 gb. That implies to me that there is indeed something there. I am already aware the Lenovo sells recovery media. But if I can do it for free, why not? And also, if I do it myself, I am certain of getting restore media that will work with MY computer. So how do I use this Q: drive to do what I want? Why does Lenovo put it there, and then hide its functionality? Thank you. Thank you

RELEVANCY SCORE 200
Preferred Solution: Lenovo Recovery Q: Drive is Empty

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Lenovo Recovery Q: Drive is Empty

The contents are intentionally hidden (otherwise they'd get messed up ...) but the capability to create media should be there.

Try double-clicking Q: and see if it offers to create media. There may/should be recovery media options via the start menu also - under Lenovo somewhere IIRC.

Z.

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RELEVANCY SCORE 66.8

Why do I get "this folder is empty" when I try to view the files in the Lenovo Recovery Q partition? This is a Windows 7 operating system, and I have the window view Folder Options enabled to show hidden files, folders, and drives.  But there must be plenty there, since only 2.96GB of 9.76 GB of the Q partition is free.  I need to edit a file in the Q partition so I can create a back-up.  Any help in making the contents visible is appreciated.  Thanks













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A:Lenovo Recovery Q partition - empty?

I have answered my own question.  The answer is that you must also ensure to uncheck "Hide protected operating systems files (Recommended)".  By default, this is checked.  All then becomes visible. Hope this helps someone else.

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RELEVANCY SCORE 53.6

Hello, everyone. I got my Lenovo T440 in late 2015. It initially had Windows 7 installed, but then updated to Windows 10. Now the thing is, I recently noticed that my Lenovo 16GB recovery drive is seen as E: drive (instead of Q. Only 4.86GB is free on this partition. Moreover, when I double-click it, it simply opens and I can't see what is taking up all the space. It only has one 'logger' file for windows, as seen in the screenshots I've attached. I assume that the recovery provided by Lenovo no longer works as it should show a pop-up when I double-click it, according to this. I would like to format and add this space to my C: drive, but I also don't want to lose the ability to recover my system to its factory settings (in case that functionality isn't already lost). Can someone please help me confirm this?

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RELEVANCY SCORE 52.8

I want to do a fresh install to a new SSD from my Lenovo Recovery but I get that message that I can only make one copy. Is there anyway to make another copy so I can do a fresh install? I also want to make another copy to a flash drive so that I can have a backup incase something goes wrong.

A:Lenovo Recovery to Flash Drive

NOYou only need one set of media. You can duplicated them as well. So you only need one recovery set.





T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bitZ70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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RELEVANCY SCORE 52.8

replaced my dead hard drive on my t60. running windows 10. but no recovery disks. how can i obtain disks or usb to recover? other pc's here running vista, so i cannot download recovery for the original windows 7 that it came with either.

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RELEVANCY SCORE 52.8

I got a new H50 desktop yesterday and I am trying to make a recovery usb drive or dvd recovery discs.  I went to the recovery area on the computer, but there doesn't seem to be anything to teach you how to create recovery media, just how to recover the system using recovery media you already made, at least that how I interpreted it.  Can anyone help me with this?  Thanks in advance.

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RELEVANCY SCORE 52.8

Hi all

I had this in the wrong section earlier and got no help, so trying again here. I'm trying to create a Recovery disc on a USB pen drive for my laptop (Asus Zenbook), as it doesn't have a CDROM. I'm following the instructions here to create the recovery disc on a USB pen drive. The problem I have is that when I look in the C:\Recovery folder, it looks empty to me. And yes, I have run the command prompt as Administrator. I can't proceed without this step in the process.

Can anyone help?
thanks

A:Why is my C:\Recovery folder empty? (trying to create Recovery Disc)

That partitcion is hidden. Use backup from controll panel or try mini tool partitcian wizard home edition.

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RELEVANCY SCORE 52.8

Hi all I'm new here, so I hope this is the right sub-forum for this question. I'm trying to create a Recovery disc for my laptop (Asus Zenbook), and as it doesn't have a CDROM, I'm following the instructions here 95 - Make a bootable Windows Recovery USB Flash drive from a Windows 7 system - RMPrepUSB to create the recovery disc on a USB pen drive. The problem I have is that when I look in the C:\Recovery folder, it looks empty to me. And yes, I have run the command prompt as Administrator. I can't proceed without this step in the process. Can anyone help? thanks

A:Empty C:\Recovery folder when trying to create Recovery Disc

   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create


Did you make the OEM manufacturer's Recovery Disks?


Before you start make your Recovery disk.
Disable Boot Booster in BIOS setup before you perform system recovery from USB flash disk, external optical drive or hidden partition.

1. Press <F9> during bootup.
Ensure to press <F9> only once during bootup.
2. Select the language you use and click to continue.
3. Repeat the step 1—2 in the previous section.
4. Connect a USB storage device to your Eee PC and click Backup in the Recovery System dialog box to start the recovery files backup.
The size of the connected USB storage device should be larger than 16GB.
Memory cards are not supported for this function.
A dialog box appears as a reminder if you have not connected the USB storage device for system recovery backup to your Eee PC.
5. Select a desired USB storage device if more than one USB storage device is connected to your Eee PC and click Continue.
6. All the data on the selected USB storage device will be cleared. Click Continue to start the backup or click Back to backup your important data.
You will lose all your data on the selected USB storage device. Ensure to back up your important data beforehand
7. The system backup starts and click OK when done.

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RELEVANCY SCORE 52.8

I am trying to set up my Zbook 15 G2It is a refurbished model with set up warranty til 8/23/16.I just got it & it was upgraded to win 10 (1511).There was no recovery partition on the hardrive. I upgraded to the win 10 aniversary edition (1607) & have been updating software/drivers as per HP support suggestions. It was recommended to create a system recovery thru a HP support message which I attempted to do but there was an error & it failed which led to a empty recovery partition being made on the harddrive. Here is the summary & details..I am trying to delete this empty recovery partition but right clicking in disk management is not giving me anything. Can someone please advise a solution... Tried to create System Recovery as suggested by HP support (Launch recovery media creation tool) & it attempted to make a recovery disc & partitioned the hard drive.The recovery failed (error 1AstorA.sys System Thread Exception not handled) & a empty recovery partition was made. I am trying to delete this partition & gain back the 784 MB space. This entry was made in $PBR_Diskpart Notepad same day rem == ResetPartitions-BIOS.txt ==convert mbrrem == 1. System partition =========================create partition primary size=100format quick fs=ntfs label="System"assign letter="S"activerem == 2. Windows partition ========================rem == a. Create the Windows partition ==========create partition primaryrem == b. Create space... Read more

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RELEVANCY SCORE 52

I apologize if this question is posted to the wrong group. As it is specific to Office 2010 installation on a Lenovo I am not sure where to post.

I installed Office 2010 from CD/DVD. To accomplish this I had to make a drive Q available for the Office installer to work correctly. On Lenovo laptops drive Q is, by default, used to store the recovery media (Windows 7, drivers, etc.). The 'easy' fix was to assign the current drive Q to another drive letter making drive Q available to install Office 2010.

The problem I now have is that I want to create a recovery DVD from the media that is normally installed on drive Q, but is now on drive Z. When I run the Lenovo utility to create the recovery media it cannot find the files. If I try to access or delete the drive Q used by the Office 2010 installer I am denied access. I assume drive Q i now a virtual drive as I cannot see it in the Computer Management >> Storage >> Disk Storage utility.

Can anyone suggest a method for removing the current drive Q (assuming Office 2010 no longer needs the drive), or how I can get the Lenovo utility to see the recovery files on another drive (Z)?

Thanks in advance for any help on the above.
 

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RELEVANCY SCORE 52

Hey guys, so I've gotten myself in a bit of a pickle. Ok, long story short, the hard drive in my Lenovo Y50 crashed and started doing the click of death.  Fed up with dealing with Western Digital, I said "screw it" and drove to the nearest computer store and bought a Kingston 480GB SSD (Which I am LOVING so far). However, because the size of the drive was smaller, my recovery USB refused to restore the operating system, so I had to borrow my friends computer, download the media creation tool and do a clean install of Windows 10 that way. Everything was totally fine, then I remembered I had forgotten something really important. Every single back up I've ever done was with Lenovo Onekey Recovery. A program that I did not have anymore. So obviously my next course of action was to get a recovery key from Lenovo. I called the number, explained the situation, and they sent me the key that I got in the mail today. I plugged it in expecting the rest of the road to be filled with puppies and rainbows... but it's not looking that way. Going into BIOS, it does not see the Lenovo Recovery key as a boot option. I've since made my own clean windows 10 recovery drive than can be booted into fine, but it doesnt recognize the lenovo drive as a bootable UEFI device either. Furthermore, it doesn't matter if I set BIOS to UEFI or Legacy Support... it still doesn't recognize the drive either way. The guy on the phone told me he'd have to send me a windows 8.1 key, si... Read more

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RELEVANCY SCORE 52

Hello,   I am trying to upgrade the Windows 10 on my P92T.  The Lenovo Recovery Drive (Q) is out of space.  How can I expand this drive from 14G to 30g.  I have 300g of free space on C    OR - Can you run the Windows 10 upgrade from a USB drive?

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RELEVANCY SCORE 52

Hi everyone,
I am new here and looking for a fix for my problem. I recently bought a New Lenovo Thinkpad T430s for my wife. It has a 3rd gen i5 intel and 500GB hard drive. After setting it up all went well and on the second day upon start up it showed a message of low disk space on Q drive. That recovery area began with approx 16GB of space but for some reason its showing 1.6GB remaining. I made NO changes and need to know how to expand Q drive so that the warning goes away, and some how check if other things are being directed to that space. If you need more info please ask. Thanks for your help

A:Lenovo T430s Q drive recovery low on disk space

Topjack welcome to SevenForums

Right-click on Computer on the Desktop or click on then right click on Computer inside the Start Menu and select Properties. Then click on System Protection on the left upper hand side . Everything but the C partition should be off.

System Protection - Turn On or Off

Does it say Q drive as being On ? If it is click on Drive Q and click on Configure . On the System Protection for Q click on Turn off system protection then click on Apply and Ok buttons

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RELEVANCY SCORE 51.2

I have a Lenovo g500s touch laptop with Windows 8 that is not able to boot. The error message occurs very early in the startup process says ?Your PC needs to be repaired. The application or OS couldn?t be loaded because a required file is missing or contain errors.  File: \windows\system32\winload.efi. Error code 0xc000000f. You need to use recovery tools on your installation media. ?When trying to use OneKey recovery from the initial image, the recovery seems to start with the progress eye bouncing back & forth for about the 30 seconds.  Then the status = Intializing, the current file is blank, speed = 0 Bytes/Minute, Time elapsed continues to increase, Time remaining is blank and the status bar is blank with 0%.  I have let this run for many hours and it does not change. Booting via a USB recovery drive seems to indicate the hard drive is correctly working.  From a command window bootrec/fixmbr = successful; bootrec/fixboot = successful;  bootrec/scanOS says 0 windows installations found; bootrec/rebuildbcd also says 0 windows installations found.Any suggestions to fix this problem?













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A:System drive/OneKey recovery for Lenovo G500S Touch

I was shocked to see if I let it run (>12 hours) the oneKey recovery advanced past the initializing step.  It then proceeded to the recovering step and semed to restore all the files.  The whole process took about 27 hours.  Now when I boot it comes up to the Lenovo screen but does not advance any further. Dave W

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RELEVANCY SCORE 48.4

Will this cause any problem? I was calling MS this am when my disc stopped as i was trying a repair install. But it corrected during our conversation so I aborted and we stop the trouble ticket.

I have had 3 installs to erase the Vista recovery D Trs or STRs.
Maybe W7 doe not have a recovery drive since they have the disc recovery.

Avie

A:W7 Recovery D is empty

  
Quote: Originally Posted by Avie


Will this cause any problem? I was calling MS this am when my disc stopped as i was trying a repair install. But it corrected during our conversation so I aborted and we stop the trouble ticket.

I have had 3 installs to erase the Vista recovery D Trs or STRs.
Maybe W7 doe not have a recovery drive since they have the disc recovery.

Avie


Did you install Win 7 with a retail disk or did it come on your computer when you purchased it? If you installed it yourself using a CD, then it will not have a recovery drive.

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RELEVANCY SCORE 48.4

My recovery is empty but the free is only 1.52gb and the used is 12.7gb....do i need to worry or not?is that normal.?

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RELEVANCY SCORE 48

As you can see from the title, my recovery partition is empty. As I was installing windows 7 RC, I went to the disk management tool in vista, and when I was there, I seen a 10 GB partition labled recovery partition, Healthy. Then when I looked at it closely, it was 100% free. I have a recovery partition with nothing on it? This makes no sense. I do not have recovery disks or anything like that either.

If it helps... My computer is: Acer Aspire M5641
Intel Core2 Quad Q6600, 2.4 GHz. 3 GB RAM, 640 GB HDD, Nvidia GeForce 6600 OC PCI-E 512 DDR2.

Any ideas? Thanks in advance.

A:Recovery partition... empty?

*bump*

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RELEVANCY SCORE 47.2

Hello and happy new year.

I'm running win 8.1 x64 on a new Samsung laptop.
Recently i noticied that in Disk Managment there are multiple recovery partitions that are stated as 100% free (they are not visible when opening My Computer). (I recently did a system recovery from recovery utility, don't know if it's relevant to my "problem").
Is it expected to have these partitions? And if yes, why they seem to be 100% free?
I'm attaching a snapshot.

Thank you in advance

A:Multiple Recovery Empty Partitions

Recovery Partitions are OK, the partitions will show HIDDEN in DM.

You also installed the Windows 8.1 update two times.

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RELEVANCY SCORE 46.8

oops I may have reinstall windows incorrectly.
My disc C is shown as recovery with only 100MB disc space while D is empty and has 650 GB FREE storage.
How can I "switch" or move free space from D to C?
Do i need to reinstall windows 7 and if so what partition should I select?
thanks
 

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RELEVANCY SCORE 46.8

Hi, I got hit with the Windows XP Recovery virus today and I thought I had removed it but when I restart, an icon for the virus still shows up on the desktop, although the program doesn't pop up or seem to cause problems other than one thing. My start menu folders are now all empty. I tried running unhide.exe, which restored my desktop icons and icons in folders when I open them from windows explorer, but not my start menu. I tried going to properties and the "hidden" box was already unchecked. I tried to go to a temp folder to see if I could get shortcuts from there but it was cleared. I can't find any answers online or in any forums. Please help!

A:Folders empty after windows xp recovery virus

Let's see, if you're fairly clean...Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txtOr at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt=================================================================Download aswMBR to your desktop.Double click the aswMBR.exe to run it.Click the "Scan" button to start scan:On completion of the scan click "Save log", save it to your desktop and post in your next reply:NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.================================================... Read more

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RELEVANCY SCORE 46.8

Having an issue with empty files left after removal (at least I think I removed it) of Windows XP Recovery Virus. I followed all steps to restore the files but am not having any positive results. I thought about just F Disking the system but I don't keep track of what I put on my system or backup very often so it is more of a pain than it ought to be. Please advise, thanks. Here are the logs from the Malwarebytes, DDS, and GMER. Disregard removal being redirected to scour sites and such...must still be infected. Please help.
Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6804

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

6/7/2011 9:41:57 PM
mbam-log-2011-06-07 (21-41-57).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 304748
Time elapsed: 38 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 3
Registry Data Items Infected: 2
Folders Infected: 22
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Software Notifier (Rogue.Multiple) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Malware Protection (Trojan.FakeAlert) -> Value: Malware ... Read more

A:Windows XP Recovery Virus - Empty Files

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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RELEVANCY SCORE 46.8

Hi there,

I followed this thread
http://www.bleepingcomputer.com/forums/topic399676.html

to restore the items of the start menu. :thumbup2:
However, I still have this isse of the folders in the All Programs section being empty. Is there a fix to that as well?

A:Win 7 recovery - empty start menu folders

Please download SystemLook from one of the links below and save it to your Desktop.Download Mirror #1Download Mirror #264-bit users go HEREDouble-click SystemLook.exe to run it.Vista\Win 7 users:: Right click on SystemLook.exe, click Run As AdministratorCopy the content of the following box into the main textfield:

:dir
%Temp%\smtmp /s

Click the Look button to start the scan.When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.Note: The log can also be found on your Desktop entitled SystemLook.txt

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RELEVANCY SCORE 46.8

I got Windows XP Recovery virus on my computer so I followed the uninstall guide on bleepingcomputer.com. I made it through all the steps but when I got toward the end I ran into a problem unhiding my files. I ran the unhide.exe program and it brought back all the icons on the desktop, but everything in the start menu shows "empty". When unhide.exe finished its process in the black window it read.
Processing C:
'PEV' is not recognized as and internal or external command, operable program or batch file.
A new box opened which read, "Your files should now be visible. If you are missing Start Menu items please temporarily disable your Antivirus or Security programs and try again in the event that they interfered with the restoral process."
I re-ran unhide.exe several times after shutting off my virus protection and windows firewall but my start window programs all still show empty. Any help that anybody can provide would be great. Thanks.
.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by PPP1306 at 9:31:10 on 2011-05-21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3326.2444 [GMT -7:00]
.
AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\WiFi\... Read more

A:Windows XP Recovery now Start Menu Empty

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that ... Read more

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RELEVANCY SCORE 46.4

Hi everyone, I have a problem with my Lenovo Companion App, all the windows still blank (like this: https://drive.google.com/file/d/0B5E-i-EaT4w6MFZSUmRyN3JhS1E/view ) I don't know if I uninstalled someting wrong (Thinkpad Settings Dependency and Hotkeys installed). I uninstalled Companion and installed back from the Windows Store but it still blank. All drivers and software up to date with the Lenovo System Update tools.  Thank's in advance Flavien 

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RELEVANCY SCORE 46.4

Mod EDIT: Moved to the Am I Infected forum ~~ boopmeHey, I figured out how to get my all programs folders restored to where they were no longer empty.1)Go to the startup icon2)then put cursor over "All Programs" and right click and click on "open"3) then select the "programs" folder and right click and select "properties"4) then select the "previous version" tab, await the previous versions to show up and select the folder that existed prior to your problems and hit restore and follow through with prompts.VOILA!Yours truly,Texcountry

A:Windows Recovery Malware - Empty "All Programs" folders

I can't find this in winxp pro.

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RELEVANCY SCORE 46.4

Yesterday, I was infected with the Windows 7 Recovery Virus.I have followed the instructions here:http://www.bleepingcomputer.com/virus-removal/remove-windows-7-recoveryAnd I think the virus has gone. I clicked on the unhide.exe and I got all my desktop icons, documents, music, pictures and videos back. I tried it a couple of times.Everytime I click on the start menu > all programsAnd everything I have installed such as iTunes, Microsoft Word, Windows Live Messenger is empty. Paint has disappeared too.Every folder is "(empty)".I have checked the C Drive through Computer and all the files are still there.Please help, I would greatly appreciate it.My pc detailsWindows 7 Home PremiumIntel®Pentium®CPU [email protected] 2.00Ghz 2.00 Ghz64-bit operating system

A:Windows 7 Recovery Virus has made all my programs empty.

Yesterday, I was infected with the Windows 7 Recovery Virus.I have followed the instructions here:http://www.bleepingcomputer.com/virus-removal/remove-windows-7-recoveryAnd I think the virus has gone. I clicked on the unhide.exe and I got all my desktop icons, documents, music, pictures and videos back. I tried it a couple of times.Everytime I click on the start menu > all programsAnd everything I have installed such as iTunes, Microsoft Word, Windows Live Messenger is empty. Paint has disappeared too.Every folder is "(empty)".I have checked the C Drive through Computer and all the files are still there.Please help, I would greatly appreciate it.My pc detailsWindows 7 Home PremiumIntel®Pentium®CPU [email protected] 2.00Ghz 2.00 Ghz64-bit operating systemCan you post the logs from the tools used in that guide?

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RELEVANCY SCORE 46.4

Newbie to this site...this is my first post here.

Last week, the dreaded Windows Recovery console malware found it's way onto my PC. First thing I noticed was the recovery icon and the transparent destop icons (which are now fixed). I spent a lot of time this week researching how to remove this, using Super Anti Spyware, Malbytes, Combo fix...Looks like the malware is gone, but here's the thing. The start up program files menu shows all programs from my C:\drive as empty folders - programs on other drive show up as normal and can be accessed. Once the Malware appeared to be gone, I did a restore point, first I went back about a week, the program files were still empty...then I went back to April 1, 2011 and they were still empty. I read that this malware somehow deletes shortcuts, but I have several programs that I cannot access (zune software, itunes etc). I tried using unhide.exe and althought it fixed the transparent desktop icons, the program file problem is not resolved. Also, my windows installer wasn't accessible (I repaired that), but when I went to reload itunes twice, to C:\drive, the program loaded, but desktop icon does not appear. When I access the program folder, there's no .EXE files. Oddly enough, when I d/l utility programs to help fix the malware problem they appear on my desktop. I run Kapersky, Iobit360 and tried using some other utility tools that I wound up uninstalling.

Any recommendations would be great!

Th... Read more

A:Windows Recovery Malware Empty Program Files

I have this exact same problem on two PCs. Any info on the fix would be greatly appreciated.

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RELEVANCY SCORE 46.4

Hello, I recently inherited a Lenovo Ideapad U310 Model 4375 and it currently has Ubuntu installed with no sign of any Windows partitions.Because of this, I can no longer make a recovery disc (if it was even possible to make in the first place). I've looked up the serial # on Microsoft's website for Windows and the windows product key is to be serviced by OEM (so can't download a Windows 7 ISO).Also, when trying to go through Lenovo's contact us page, the laptop shows warranty has been expired (whcih is fine). However. I could not find a page where I could purchase the recovery disc. Other things I've tried is pressing the Recovery button on the side and selecting "System Restore" from the boot menu. As expected, this does not work as the partition no longer exists. My questiopn is, where can I get a recovery disc to restore this laptop (Ideapad U310 Model 4375) to factory settings?   Thanks,Jon

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RELEVANCY SCORE 46.4

Sir i have lenovo thinkpad x220,unfortunatly thinkvantage blue button not working and  i had found lenovo product recovery is missing from system recovery option. i had already discuss with lenovo service centre they told me that file is corrupted. but still my win7 is running as well as updating daily, i need your help sir....I am shareing some pic
Is it possible to get defult setting, or purchage...this is my mail id: *******@yahoo.comlenovo product recovery is missing
 
Moderator note: ~ off-topic post moved to its own thread.  Email address removed to keep from the spambots.

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RELEVANCY SCORE 46

[Moderator note: Added model number number to subject for discoverability.  ^AG]
 
I had to purchase a new hard drive due to disc failure warnings via the smart tests.
I had backed up my files on an external hard drive. When I purchased my laptop, I also purchased the Lenovo recovery disks.
I installed the new hard drive with little issue.I booted the computer up, no problems. It loaded the disc 1 of the recovery set.I answered the intro questions, it started the process and in less than a  minute I received the "Product Recovery: Recovery failed" message.
I checked the forums and I do not see a resolution. Maybe I missed it. The OS is Windows 7. Machine type: 2436Model: CTOBIOS: G5ETA6WW (2.66 )
 
Any help is appreciated.

 
Moderator note: image containing serial number removed to prevent abuse

A:W530 - using purchased lenovo recovery 3 disc set - Recovery Failed

I wonder if it isn't a windows licencing issue ? I am not if M$ are still supporting installs of Win7 and maybe something is failing there if you are online during the install. Also it will not install if the previous install was upgraded to Win 10 during the period when it was offered for free.Just throwing some possibilities around.

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RELEVANCY SCORE 46

The disk that was sent to me is a USB written in Universal Disk Format - never seen this format before. It was uninitialized so i considered trying to activate it in a few ways, through diskpart in windows, and also by cloning via linux and adding boot flags to the partition it was written to. No luck, though. I'm reluctant to do much more, considering I paid money for this drive; what gives? How does one use this mysterious little drive?

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RELEVANCY SCORE 46

I ran TDSSKiller & MBAM and the computer is working now, but programs on Start menu say empty. The GMER.exe file will run for a minute then the computer reboots and does not finish the scan.DDS Log:.DDS (Ver_11-05-19.01) - NTFSx86 Internet Explorer: 8.0.6001.18702Run by Administrator at 9:35:11 on 2011-05-25Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.138 [GMT -5:00].AV: Trend Micro Client/Server Security Agent Antivirus *Disabled/Outdated* {2E43ECBB-600C-4D27-88D2-604E7CB49610}.============== Running Processes ===============.C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\LogMeIn\x86\RaMaint.exeC:\Program Files\LogMeIn\x86\LogMeIn.exeC:\Program Files\LogMeIn\x86\LMIGuardian.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\system32\HPZipm12.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\Program Files\Trend Micro\Client Server Security Agent\tmlisten.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\AGRSMMSG.exeC:\Program Files\HP\HP Software Update\HPWuSchd2.exeC:\Pr... Read more

A:Windows XP Recovery - programs say empty, GMER reboots & does not scan

Hi,Please run the following:Please download Unhide.exe to your desktop:Double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the hidden attributes from all the files on your system. Note: If you had purposely hidden any files, then you will need to hide them again after this tool has run.NEXTPlease download aswMBR ( 511KB ) to your desktop.Double click the aswMBR.exe icon to run itClick the Scan button to start the scanOn completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

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RELEVANCY SCORE 46

Please, any help would be greatly appreciated - I am so frustrated my entire sunday has been consumed by this virus....
I followed instructions on another topic but have not been successful in restoring my programs menu.
Ran SystemLook as instructed, here is my log:

SystemLook 04.09.10 by jpshortstuff
Log created at 20:37 on 05/06/2011 by owner
Administrator - Elevation successful

========== dir ==========

C:\Users\owner\AppData\Local\Temp\smtmp - Parameters: "/s"

---Files---
None found.

C:\Users\owner\AppData\Local\Temp\smtmp\1 d------ [21:38 05/06/2011]
Default Programs.lnk ------- 1282 bytes [04:46 14/07/2009] [04:46 14/07/2009]
desktop.ini --ahs-- 442 bytes [04:37 14/07/2009] [04:46 14/07/2009]
Windows Update.lnk ------- 1266 bytes [04:37 14/07/2009] [04:37 14/07/2009]

C:\Users\owner\AppData\Local\Temp\smtmp\1\Programs d------ [21:38 05/06/2011]
Adobe Reader 9.lnk --a---- 2441 bytes [03:19 06/03/2011] [03:19 06/03/2011]
Apple Software Update.lnk --a---- 2519 bytes [05:31 07/11/2009] [21:03 03/01/2011]
desktop.ini --ahs-- 1748 bytes [04:41 14/07/2009] [03:56 28/05/2011]
Media Center.lnk --a---- 1345 bytes [02:26 01/09/2009] [02:26 01/09/2009]
Microsoft Office PowerPoint Viewer 2007.lnk --a---- 2557 bytes [00:56 17/09/2009] [00:56 17/09/2009]
Microsoft Works Task Launcher.lnk --a---- 1116 bytes [00:56 17/09/2009] [15:09 04/11/2009]
Mozilla Firefox.lnk --a... Read more

A:Help!! All Programs & Start Menu Empty after Windows 7 Recovery virus

One important question.
Is your computer clean by now?

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RELEVANCY SCORE 46

This is kind of a nasty little bugger here. I got 2 computers doing this. First they got a Windows XP Recovery Popup wanting me to do a scan and register the program and buy it, I DID NOT DO THIS. when I clicked cancel it then rebooted the computer. Under the user it hides the desktop icons, removes the quick launch Icons but leaves the toolbar for the quick launch. It then also disables the task manager and right click on the desktop. It hides the contents of the computer. This is all I had seen that it had done, I then ran my malwarebytes anti-malware program and scanned the computer.

Here is the Log contents:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6788

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/6/2011 12:45:52 PM
mbam-log-2011-06-06 (12-45-32).txt

Scan type: Full scan (C:\|)
Objects scanned: 340495
Time elapsed: 1 hour(s), 17 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\Disable... Read more

A:Windows XP Recovery, Internet Redirects, Start Menu Empty

Welcome aboard First of all, your MBAM log says "No action taken".Re-run MBAM "Quick scan" and FIX all issues.Post new log.When done...Download MBRCheck to your desktopDouble click MBRCheck.exe to run (Vista and Windows 7 users, right click and select Run as Administrator).It will show a black screen with some data on it.Enter N to exit.A report called MBRcheckxxxx.txt will be on your desktopOpen this report and post its content in your next reply.=========================================================================Please download Rootkit Unhooker from one of the following links and save it to your desktop.Link 1 (.exe file)Link 2 (zipped file)Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.Double-click on RKUnhookerLE.exe to start the program.
Vista/Windows 7 users right-click and select Run As Administrator.Click the Report tab, then click Scan.Check Drivers, Stealth, and uncheck the rest.Click OK.Wait until it's finished and then go to File > Save Report.Save the report to your Desktop.Copy and paste the contents of the report into your next reply.-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside it... Read more

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RELEVANCY SCORE 46

I am having the same problem as mentioned in another topic- Got the Windows Recovery malware, ran MalwareBytes and removed the malware, used unhide.exe to show my files. My icons, start menu, and programs showed back up but all of the category files are empty (ex. Microsft Office> Empty). I ran unhide.exe several times with my antivirus turned off and still cannot manage to get them back. I saw a post by another user with insturctions on how to manually retieve/unhide them but he was on Windows 7/Vista and I am operating on Windows XP and am not sure how to do the same process.

A:Start Menu Categories Empty after Windows Recovery Malware

Can you post the logs for Malwarebytes Anti-Malware and also have you ran and temp file cleaner programs?

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RELEVANCY SCORE 45.6

I had to purchase a new hard drive due to disc failure warnings via the smart tests.I had backed up my files on an external hard drive. When I purchased my laptop, I also purchased the Lenovo recovery disks.I installed the new hard drive with little issue.I booted the computer up, no problems. It loaded the disc 1 of the recovery set.I answered the intro questions, it started the process and in less than a  minute I received the "Product Recovery: Recovery failed" message.I checked the forums and I do not see a resolution. Maybe I missed it. The OS is Windows 7. Machine type: 2436Model: CTOBIOS: G5ETA6WW (2.66 ) Any help is appreciated. Moderator note: image containing serial number removed to prevent abuse

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RELEVANCY SCORE 45.2

Hello there. I have Lenovo G50-70 type 20351 I5 bought from turkey. I bricked the hdd. I tried many several times download to original recovery from lenovo ddrs. But i cant it seems can be download without logining lenovo id. But when i login with lenovo id i cant download. How to download ? I have before preinstalled original Lenovo oem 8.1 Single Language. Please help to me please... Here some screen shoots:Without lenovo id With lenovo id     

A:Lenovo G50-70 cant download original recovery from lenovo ddrs

Hello and welcome,
 
My guess is that your G50 predates DDRS eligibility.
 
You can install a "clean" 8.1 from downloaded MS media and follow that with Lenovo drivers from support.
 
https://www.microsoft.com/en-us/software-download/windows8ISO
 
Z.

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RELEVANCY SCORE 45.2

On the Lenovo Onekey Recovery, I selected the option to restore system partition to its initial status. Now I'm not sure what this does exactly, but it then asked for what language I wanted to use and then username and password. And before I could type in anything, the screen turn black and no matter what I did, it wouldn't budge from there. Now I don't know if I accidentally removed windows and I don't know how to get it back. Does anyone know what options I have? 

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RELEVANCY SCORE 45.2

Windows 8.1
ASUS A55A with drives C & D
I bought the PC with Windows 8 preinstalled

I did both a recovery drive & a custom recovery image in April 2014. I think I checked the option to delete old disk images or similar (I do not remember clearly this)

Now when I look at disk management I see in Disk0 3 empty (healthy) recovery partitions of 20 gigas, 900 MB & 350 MB.

I have a file in path thisPc/D/WindowsImageBackUp/Asus of around 52 GB. This could be the custom image I did in April, but I am not certain.
When I do CMD command diskpart I get "ASUS"
I put a docx file with print screens on this as attachment

So
1) should I do something about the 3 empty recovery partitions?
2) what should I do to ensure that in case I need to do refresh or reset I get again Windows 8.1 (not Windows 8) and all settings and apps as recent as possible?

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RELEVANCY SCORE 45.2

Normal Drive letter vs Mounting a volume as an empty folder

Hello,

I was wondering what the prime uses for a logical drive (just assigning it as the letter F: for example ) might be vs. Mounting the logical drive as an empty folder that supports drive paths?

And why someone would want to use one option vs. the latter? (common uses).

thanks for any ideas.

(I only have one hard drive, so this would be an extended partition on the same disk)
 

A:Solved: Logical drive question: Normal Drive letter vs Mounting as a volume as empty folder

Here's a link to explain it: http://gentoo-wiki.com/HOWTO_Mount_Windows_partitions_(DOS,_FAT,NTFS))

Good luck.
 

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RELEVANCY SCORE 45.2

Hey guys,
I have an issue that suddenly appeared. My 500GB SSD has apparently not enough space on it anymore. Sadly, that cant be true since only half of it is used and I have absolutely no idea how to fix that. Not even deleting stuff changes anything about it.
So I tried to look it up in Disk Management and in there it says that the drive is fine and good, but it also shows another 500GB SSD which is not initialized. So I counted all my drives and I know for a fact that this drive should not exist. So I assume the two issues are connected.

This is how the Disk Management looks like: https://gyazo.com/d8269c646ce3d7c342b98ae01745ce29

Any idea?

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RELEVANCY SCORE 45.2

I'm in a panic mode.
My files are supposed to be inside a subfolder within the drive. Now all the subfolders are visible but there is no contents inside.
That is My Computer - DRIVE F - Subfolder A (visible) - Subfolder A1 (visible) - contents in Subfolder A1 (EMPTY).

Now when I check DRIVE F it tells me 156GB of 210GB used, which corresonds to the file sizes. So it seems to recognize files inside the drive but when I go inside it's completely empty!

Any help?...

A:SOS: Drive space shows 156GB used but drive contents empty

Hi,

Please open a CMD window, then navaagte to the drive and folder that you think has the files. Now type dir *.* and hit enter.

Please post the results here.

Regards,
Golden

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RELEVANCY SCORE 44.8

Hi. I am so utterly defeated and frustrated; I'd been having search redirect issues for weeks. I use Windows 7 Home Premium. Two days ago I got the Windows 7 Recovery virus, which turned my desktop black and hid many of my icons & files. I thought I'd removed it with Malwarebytes (fake security notices stopped). However, upon rebooting my desktop was still black, and files were still missing, and everything from All Programs shows up as (empty).
Upon prompting I also updated to the newest version of Malwarebytes, but subsequent attempts at updating often resulted in error messages.

What I've done since then:
- Downloaded and run the version of RKill (iExplore.exe) linked in the manual, though I had a previous version already on my desktop.
- Tried to run TDSS- as per the manual I moved it to my desktop and renamed it to 123.com, but after the message confirming if I want to run the program, nothing happens.
- Tried to uninstall some out of date programs like Adobe, only to get the blue screen again.
- Attempts to run full scans in Malwarebytes also resulted in blue screen. I was able to run a full scan this afternoon, however, though it came up clean.
- Changed folder viewing options in My Computer, so now most files have reappeared, but I can't access any programs from Start Menu

My Videos/My Pictures/My Music folders now have padlock symbols on them and I receive "Access is denied" messages. Also most files appear faded.

I'm completely ... Read more

A:Windows 7 Recovery virus: files empty, unaccessable, blue screen problems

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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RELEVANCY SCORE 44.8

Greetings Lenovo Community,It seems that I have accidentally deleted my recovery partition while trying to dualboot with Windows XP and Linux Mint 13.  Do I have to purchase recovery media to reverse this?  This is an IBM/Lenovo Thinkpad Z61m, titanium cover, bluetooth, no camera, and Core Duo. -E  

A:Ibm/Lenovo Thinkpad Z61m recovery without recovery...

Are  you sure the partition's really deleted? I dual-booted Linux 13 and 17 on XP and Win 7 without a hitch unless one tried to customize the parition themselves proir installation. The only time I heard user laments on this issue is if something badly mauled GRUB. Good luck!

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RELEVANCY SCORE 44.8

Greetings Lenovo Community,It seems that I have accidentally deleted my recovery partition while trying to dualboot with Windows XP and Linux Mint 13.  Do I have to purchase recovery media to reverse this?  This is an IBM/Lenovo Thinkpad Z61m, titanium cover, bluetooth, no camera, and Core Duo. -E  

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