Over 1 million tech questions and answers.

Need some diagnostic help with hard drive(s), CD problems, CD reader problems, etc..

Q: Need some diagnostic help with hard drive(s), CD problems, CD reader problems, etc..

The particulars are regarding a 32 bit version of Vista Home Basic Edition on an Everex laptop. It began giving startup error messages about an imminent hard drive failure months ago, requesting F1 to continue. Eventually the messages began to appear while the PC was running. The user disabled the msgs and the laptop continued to function for months, without any apparent problem beyond the boot msg.

I ran chkdsk 3 times in a row and saw the exact same named cluster errors every time, although the utility said after each pass that they'd been repaired. Then I ran the HDAT2 utility. It ran for about 7 hours, and it also said that it had repaired clusters. Subsequent boots however. always gave the same imminent HDD failure msg, press F1, etc....

Although it's an Everex laptop, I have no Everex CD, so I tried to boot using a 32 bit Dell Vista Home disk. I hear a lot of noises. But I never get a thing to pop up on the screen. Same non-result with a Spotmau Bootsuite CD. The only thing I got to work on a disk was the one with the HDAT2 utility. So I put the Vista disk in a disk reader which plugs into a USB port. (It's a Targas DVD-ROM reader). I wasn't sure just how to change the boot order in setup to access the disk in the reader so I simply put the hard drive last. Didn't do a thing - it just attempted to boot from the HDD. By this time it was blue screening with an unmountable boot volume, so I put another hard drive in the laptop. It won't boot from it - although I am offered to 'repair the computer' on startup.. Doing that repair, It says it can't identify the startup problem. Advanced options give me a command prompt where I performed a fixboot and a fixmbr successfully. I also performed a chkdsk /r, which found no errors (remember this is not the original HDD). I still can't get it to do anything from a disk in the optical drive, and I still can't get it to do anything through my disk reader.

I made no changes to the BIOS (I wouldn't know what TO change), although I do see that the BIOS screen recognizes that this HDD is a Hitachi, and I actually don't remember what machine the hard drive came from. Since Launch Repair brought up the Vista repair screens, doesn't that mean that this drive came from a Vista laptop?

Read other answers
Preferred Solution: Need some diagnostic help with hard drive(s), CD problems, CD reader problems, etc..

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Hey Guys, first things first. I had an old hard drive from a crapped out laptop. My uncle gave me an USB Hard drive converter(unsure on it's brand, after it worked i threw out the box). Problem is that I used it several times between a mac and a pc(school and home computer) and now it give me an I/o error when I try to copy stuff and says it can't find the item when I try to delete something. I tried reformatting(all this is on a PC BTW). I tried plugging it into a mac at school, but it wouldn't show up as connected.

I just realised that I had a driver cd for it, but I have lost it and cannot find it(too many CD's to keep track of, lol), I was wondering if there was anything I could do to fix this problem. It is a fujitsu, 30 GB hard drive(though it when I was using it, it showed as a 20 GB) I would prefer not to have to buy a new adapter or hard drive. I would just like to use this, to store all my music on, because the hard-drive on this computer(it's only 40GB getting a new one soon) is getting cluttered with music.
Now for my second problem, which isn't really my problem at all, but I digress. My friend was using her microphone(on an XP Home) and half way through her conversation it cut out. I have got her to check all her sound settings, no low sound settings on her computer. She has tried recording messages but nothing happens as if a microphone is not plugged in. I gave her my microphone to try out with no avail. I had a feeling that it... Read more

Read other answers


I am in the process of doing a clean re-install of Windows XP for Home on my PC. I have 3 hard drives:

c: 200gb Maxtor SATA drive - bootable with Windows XP (existing Windows install)
d: 20gb Maxtor IDE drive - non bootable data drive
g: 160gb Maxtor IDE drive - bootable with the clean install of Windows XP for home on it

Windows is not seeing all the sizes quite right yet but I will tackle that when I have solved this major problem that follows:

If I boot from the C drive - I have no problems at all. Windows will see all the different drives as it should do, I can access them all and they all work fine.

When I come to boot the clean install on drive G windows changes the drive letters - G becomes C, D remains as D but the 200gb Maxtor SATA drive isn't seen at all and might as well not exist.

Disk Management within Windows is no help as it can't see the drive, Maxtor software MaxBlast 4 is also no help as it can't see the drive on this install either.

I have checked and rechecked the BIOS but have pretty much discounted any issues here as it clearly shows all 3 drives and all 3 drives are listed on boot up. It's just when Windows kicks in that I have the problem.

I guess it's a simple setting somewhere, but I am pulling out what little hair I have left trying to think what it is - so any ideas would be very gratefully received.

Thanks in advance and kind regards


A:Hard Drive Bootup Problems, Help required - Windows not seeing new hard drive Options

This is what I would do to enhance performance and storage strategy:

1. Use the 20g for the os and housekeeping utes such as av, spyware, etc only, nothing else goes on that drive.
2. Use the 160g for apps installs.
3. Use the 200g for data.

This might get you past the bios/firmware/os/drive letter issue and make better use of the drives. The 20 isn't really good for storage anymore, but would be great for an os/system ute drive. It's performance is less than the other drives, but that's ok, most of the os will stay in ram anyway after boot, you won't make any real diff having a faster os drive.
You might want to place a pagefile on each drive so pageing can occur concurrently too.

Read other 7 answers

I REALLY hope someone out there can help me with this!

I have a failed hard drive/ stuffed partion, and i DESPERATELY need the data from it!

A computer was brought into me with two hard drives. The owner asked me to set up a duel boot with vista and XP on the first hard drive, and to leave the second hard drive alone (its his backup drive with all his photos, movies etc) I was working away as per usual, when i noticed the second hard drive was no longer coming up in Windows Explorer. Well it was, but not correctly. whenever i clicked on it it said 'would you liket to format the drive?' obviously, i didnt want to do that.

I ran Partition Magic 8.0 which showed the drive was only 8Gigs (it should have been 1T or 1000Gigs) Partition Magic also said there was a problem with the drive and offered to fix it. I agreed, however there was no change.

I've run a number of programs to try and fix the drive:
Acronis Disk Director Server 10.0
Partition Table Doctor 3.5 Demo
Dtidata Partition Repair Tool
Recover My Files v3.98

However, all the partition repairers claim that the drive is only 8 Gigs, and they can go no further. All the File Recovery Programs will only scan for 8 Gigs, and thus, i can not recover my clients precious photos and videos.

The BIOS comes up as recognizing the drive as 33Gigs?

I really REALLY need the data from this drive! Does anyone know how to fix my problem?

Thanx heaps in advance,


A:Solved: Hard Drive/ Partition Problems! My 1T Hard Drive appears as 8Gigs?!

I've used ZAR to recover files from a RAID box that seemed to have been corrupted due to a bad power supply.

You might check it out. It's free. Meaning it will only allow you to recover so many files at a time. I bought it, and like it.

They have a forum that is monitored quite often, from the developer too.

Good luck.


Read other 3 answers

OK, here's the deal: I have an old Quantum Fireball ST hard drive. It hasn't worked for some time, and I keep trying to run a diagnostic on it. I've tried Maxtor's PowerMax (downloaded the latest, version 4.09) and it won't detect the drive at all. Just for grands, I tried Western Digital's diagnostic on it. WD's diagnostic pulled up the drive name and everything, but said it couldn't run any tests because it's not a WD drive.

So here's my question, why can't Maxtor read their own friggin drives!?!?? And if they can't do anything to it, is there another program out there than can test the drive?

A:Need a Hard Drive Diagnostic

Read other 9 answers

I have had the same problem, I did your method but only about half of my hidden stuff have reappeared and the quick launch bar next to the start button is still missing

A:Hard Drive Diagnostic

Hello I split you to your own topic titled "Hard Drive Diagnostic"

you have run UnHide?? I have asked someone else to look here as they are handling these issues.

Read other 2 answers

Somehow.. I have been infected with "Hard Drive Diagnostic" software. Of course it find everything wrong and I am in danger..... right. Does anyone know how to get it off the machine? I am running XP professional for an OS.

A:Hard Drive Diagnostic

Welcome!Please follow our Removal Guide here Remove HDD Diagnostic (Uninstall Guide) .You will move to the Automated Removal InstructionsAfter you completed that, post your scan log here,let me know how things are.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Read other 1 answers

I have a deskstar HD that I believe is failing. I am looking for a utility that will scan the HD and let me know what might be wrong.
Anyone know of any good utilities??


A:Looking for a Hard Drive diagnostic utility

Read other 7 answers

Is anybody familiar with the Drive Health program from Helexis Software Development? I would
like to know how reliable it is. I have been running it for about 10 or 11 months, and it now says
that my HD is going to start to deteriorate on or about Tuesday and I should backup my data.
I also ran into a problem trying to backup my C drive (NTFS) onto an external HD (FAT32). The
error message said it could only backup about 4g, when there is about 111g more space on
the external HD.

A:Hard Drive Diagnostic Utilities

Lone Star:I am not familiar with the tool that you mentioned. I would be inclined to try a tool from the manufacturer of the hard disk to check the integrity of your drive. What is the make and model of your drive? The following link should be helpful in troubleshooting this problem.Hard Drive Installation and Diagnostic ToolsYou also mentioned backing up files to your external hard drive. I am not sure if you are trying to backup the entire drive. I would suggest that you try copying only data files that are critical. At least, you will those backed up in case something goes wrong with the drive. What was the exact message that you received when you attempted the backup. Is your hard disk under warranty?Hope that helps.

Read other 3 answers

I have this seemingly unbeatable malware called hard drive diagnostic. It is basically a program that hides all desktop icons, removes all program files shortcuts, installs crap on your computer, hides all the folders in "my computer" and pretends to be a crappy antivirus.
I have tried following this guide: http://www.bleepingcomputer.com/virus-removal/remove-hard-drive-diagnostic
It worked fine once, I started the malware program which eliminated the adware files, restarted the computer and found the same malware files again. Now I can no longer run Rkill or MBAM, not even off of a usb drive.
Any other suggestions before I start formatting my hard drive?

Read other answers

Hello, Im having probs with my hard drive making harsh grinding noises, is there a test I can use? Any help is appreciated, cheers

A:hard drive diagnostic test

Depends on the make/model of your drive. Western Digital has an excellent little utility to check THEIR drives. Do you know what kind of drive you have? You may need to open the computer and have a look on the drive. Then go to the drive's manufacture's web site and see if anything is offered.

Read other 3 answers

When i was first infected with the above virus i ran the Rkill which was successful. Based on the steps provided i than ran Malware removal program which required update. When performing the update it failed so i continued with the existing version and removed what it found. Based on the instructions i than restarted the laptop but the Hard Drive Diagnostic came back. Please help me to remove this virus. I'm attaching the DDS log below:

DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Run by Komal Sharma at 17:10:10 on 2011-06-24
============== Running Processes ===============
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spools... Read more

A:Infected with Hard Drive Diagnostic

Hi, Welcome to Bleeping Computer.My name is Shannon and I will be working with you to remove the malware that is on your machine.I apologize for the delay in replying to your post, but this forum is extremely busy.Please Track this topic - On the top right on this tread, click on the Option button, and, in the drop-down list, click on 'Track this topic'. Under Subscription Information, click on 'Immediate Email Notification' and then click on the Proceed button at the bottom.Do Not make any changes on your own to the infected computer.Now, let's look more thoroughly at the infected computer -If you need to run RKill to get past the XP Diagnostic infection, do so.We need to see some information about what is happening in your machine. Please perform the following scan:We need to create an OTL Report -
Please download OTL from here:Main Mirror (If you are unable to download it, you might need to download it to flash drive using a clean computer and running it from the flash drive.)Save it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Change the "Extra Registry" option to "Use SafeList"Push the button.Two reports will open, copy and paste them into your reply:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedPlease note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disab... Read more

Read other 26 answers


Looks like my laptop became infected while I was having help fixing my desktop! When I try to start up my computer, immediately I get a pop up from Hard Drive Diagnostic saying that certain programs are "not supported on this machine." My screen stays black without any icons and the systems tray doesn't come up either. It pretty much stays black with the Hard Drive Diagnostic screen staying on top of anything I try to open. I can open up in safemode and I went through the protocol for posting a gmer log. DeFogger worked, DDS downloaded but there was a pop up saying this file dosen't have a program associated with it. When I ran GMER, it seemed tobe doing fine but my computer shut off and rebooted about half way through the scan.

Sorry I don't have any logs...


A:Virus - Hard Drive Diagnostic

Hello and welcome to Bleeping ComputerPlease refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.First, please try following these steps here in the removal guide, specifically the Automated Removal Instructions for Hard Drive Diagnostic using Malwarebytes' Anti-Malware section.http://www.bleepingcomputer.com/virus-removal/remove-hard-drive-diagnosticPlease post the TDSSKiller log, the Rkill log and the MBAM log in your reply...and a DDS log after all that if you are able.

Read other 22 answers

An icon named "Hard Drive Diagnostic" just showed up on my desktop and later that day I had pop ups about threats to my computer and missing hard drives appear so I restarted to safe mode and ran MBAM (after updating it). After removing infections I thought it would be done but after rebooting to normal mode the pop-ups showed back up. I re-ran MBAM but again it did not solve the problem.
DDS (Ver_10-12-05.01) - NTFSx86 NETWORK
Run by Miami Student at 20:46:14.39 on Mon 12/06/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1022.557 [GMT -5:00]

AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Miami Student\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = https://www.google.com/a/muohio.edu/ServiceLogin?service=mail&passive=true&... Read more

A:Hard Drive Diagnostic Malware

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

Read other 14 answers

Hi Guys,

Let me start by warning you that I am not a whiz when it comes to computers!

My Dell Dimension 4600 has been getting a little cantankerous of late, to the point where it failed to boot up today (I'm on the laptop!).

I've looked for solutions, and the end result after getting a "blue screen" with an "Unmountable Boot Volume" message is the following:

IDE Hard Drive Diagnostics
Primary SATA
Drive 0: No device
Secondary SATA
Drive 0: No device

Primary IDE
Drive 0: WDC WD600BB-75CAAO - Fail. Return Code: 7
Drive 1: Maxtor 6E040l0 - Pass


Is this the dreaded hard drive crash?

Any advice gratefully received!


A:Dell IDE Hard Drive Diagnostic: Fail!

It is either a dead hard drive or the motherboard has stopped talking to it. My bet would be the drive, given the symptoms.

Read other 5 answers

We had this problem on my wife's computer running Windows XP and tried to remove it ourselves. First, I did properties of the icon on the desktop labeled "Hard Drive Diagnostics". I went to the location shown in the properties and tried to remove the 3 files and got a message couldn't delete, so I renamed them with the extension .old to no avail. We tried to use the Uninstall guide that was posted by Grinier on Dec. 6, 2010, but after running TDSSKiller, IExplore.exe, and then running Malwarebytes' Anti-Malware, Anti-Malware scanned and returned nothing found. We have also tried to revert to last known Windows download as suggested by another PC support person at my wife's work. I hope you can help us as nothing seems to help. We have 4 users setup on this PC by my wife and the original problem was on the "Jennifer" user. We used the "Jennifer2" user and at first it showed no sign of the malware, but the next day it showed up there as well. I am attaching the requested logs. If you need anything else just let me know. Thanks in advance for your help. Ed
DDS (Ver_10-12-05.01) - NTFSx86
Run by Jennifer2 at 10:33:41.25 on Tue 12/07/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1014.469 [GMT -6:00]

AV: McAfee Anti-Virus and Anti-Spyware *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *enabled* {94894B63-8C7F-4050-... Read more

A:Infected with "Hard Drive Diagnostic" malware

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

Read other 3 answers

Hi All

Can anyone recommend a hard drive diagnostic
tool for Toshiba MK6465GSX.

Have done some research on this topic and from
my understanding, there is no tool released by the
manufacturer which actually works - the story is
that Toshiba tests come back as failed even if the drive
is OK.

I currently have no problem with my drive but am
interested to know in case of any future problem.
Therefore a solution is not urgent.

I also looked at DOS Seatools however it seems
that the DOS version can only be used on Seagate and
Maxtor drives.

So if anyone has any suggestion on a bootable diagnostic
tool for my make of drive please post.

Ty in advance for replies

A:Hard Drive Diagnostic Tool For Toshiba

I have used Hitachi drive fitness test. It seems to work with all brands of hard drives.
Not as good as a manufacturer's specific diagnostic, but good enough.

I have also heard that Hiren's Boot CD has a Toshiba diagnostic on it, but it is probably the same tool you used.

Read other 9 answers

Running win XP. Hard drive max space is 300gigs. Deleted old photos and videos now at 250 gigs.

Is there a diagnostic tool I can run to figure out what folders and files are taking up all this space?

A:Hard Drive Space Diagnostic Tool?

Try WinDirStat, it's a good freeware drive space manager. It'll help you find the space hogs.

Read other 2 answers

External backup for 2 Win7 home computers.

Prices are currently at a premium for a 2T 2 1/2" USB 3x external backup drive.

I will retire the XP machine soon that is being replaced by the new Win7 machine. The XP machine has 2 drives--one of which is slower than molasses and you can hear the thing churning away when nothing should be going on (indexing off).

I've never had much luck with diagnostic software--in particular PC Doctor when it was shipped with Lenovo systems.

Given the costs involved buying the software makes little sense.

Is there, in particular, hard drive diagnostic software that really can diagnose a problematic drive?

If I knew which drive was bad then I'd put the good one in a container and use it until the USB 3 externals come down in price.


A:Existing hard drive diagnostic vs. new external

I believe all hard drive manufacturers offer their own diagnostic tools. Seagate, just for example, offers SeaTools which can be used on any hard drive.

SeaTools for Windows | Seagate

These tools try to stress the drive to expose any problems. The stressing could possibly push a failing drive over the edge. If you need to find the hard drive manufacturer, a free tool called Speccy would hold.

Speccy - System Information - Free Download

Read other 2 answers

My computer keeps showing a screen that says Hard Drive Diagnostic and makes my background black. It will not let me take it off or shut it down and keeps telling me all these kinds of errors such as "Boot Sector of the hard drive is damaged- Critical error". I have searched for hours and found no info on how to go about removing this. Any info would be greatly appreciated!

Read other answers

Hi all, got some trouble with (I think the hard drive) and I need to run some diagnostics. It won't boot though, so I need something bootable.

I am looking at:

Ultimate Boot CD
Packard Bell diagnostic CD

What do you use, and what do you think is the best?

A:Best Bootable Hard Drive Diagnostic Tools

The UBCD contains numerous diagnostic tools, the most important ones in regard to hard drive diagnostics are the ones from the hard drive manufacturer's themselves. You can also download the same diagnostics or newer versions of them from each hard drive manufacturer, for example if you have a Seagate hard drive you would use/download the Seagate SeaTools diagnostics to test the hard drive.

The PB diagnostics are likely similar but customized for PB.

Read other 2 answers

My son has an acer notepad. It has suddenly stopped connecting to the internet and says there are diagnostic problems. I have made sure all updates are up to date, taken out the battery and put in again but still cannot get a connection. Wha can I do as there is no button on the notepad which switches on the wireless connection

A:Diagnostic Problems

Welcome goatie1635!

Can you post a screenshot of ipconfig /all (run it from a command prompt: type and then run cmd at the Windows Start Menu).

Read other 1 answers

I just need to know how to disable HP Hardware diagnostics UEFI from startup. It keeps saying my hard drive is bad, even on a new hard drive. I just want to bypass the diagnostics and have been searching for hours.

Read other answers

Bootable, in-Windows, any would do =).


A:Best (free) Hard Drive Diagnostic Tool for Windows 7

I have not tried this program yet, but it was featured on Lifehacker, so it caught my eye.
Windows Surface Scanner Freeware Data Recovery Utility

Read other 4 answers

OK I'll try to be as clear and direct as I can.

Running: Windows Vista Home Premium

The first sign of trouble came when I got a "hard disk failure" warning and Windows crashed. I restarted the computer and to my horror, the desktop was black, with only an Internet Explorer icon. Everything else was gone, even the Start Menu was blank. Then the fake antivirus popups and this message popped up: "The system has found problems with one or more installed IDE/SATA hard disks." I first ran a full scan on my PC with McAfee AntiVirus Plus, which I have. It found 2 problems and I restarted, but got the same popups/warnings/missing files upon rebooting. Crap.

I Googled and found out it's a trojan called Hard Drive Diagnostic, so I used bleepingcomputer's official thread about removing it, found here: (http://www.bleepingcomputer.com/virus-removal/remove-hard-drive-diagnostic) and followed the steps first in Safe Mode with Networking (I've been told this is what you do to remove viruses). However RKill found no processes to stop, so I rebooted in Normal mode and ran Rkill again. This time it stopped a malware process, and I proceeded to run a full MalwareBytes scan (without rebooting, as instructed). After a 2 hr 30 minute scan, it found 10 Objects Infected (never had a number this high before!) and I Quarantined/erased and rebooted.

To my dismay, the fake virus scanning popups/warnings popped up. Still, I proceeded with the next step and downl... Read more

A:After trying to remove Hard Drive Diagnostic, my computer is seriously messed up

Please download exeHelper by Raktor from one of the two links below and save it to your Desktop.Link 1Link 2Double-click on exeHelper.com (or exeHelper.scr) to run the fix tool.
If using Vista, right-click on exeHelper and select Run As Administrator. A black window should pop up, press any key to close once the fix is completed.A log file called exehelperlog.txt will be created and should open at the end of the scan)A copy of that log will also be saved in the directory where you ran exeHelper.comCopy and paste the contents of exehelperlog.txt in your next reply.Note: If the window shows a message that says "Error deleting file", please re-run the tool again before posting a log and then post the two logs together (they both will be in the one file).This is a manual fix for Vista/Windows 7 users:1. Copy the entire content of this folder:C:\Users\user_name\AppData\Local\Temp\smtmp\1and paste it to this folder:C:\Program Data\Start Menu2. Copy the entire content of this folder:C:\Users\user_name\AppData\Local\Temp\smtmp\2and paste it to this folder:C:\Users\user_name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch3. Copy the entire content of this folder:C:\Users\user_name\AppData\Local\Temp\smtmp\3and paste it to this folder:C:\Users\user-name\AppData\Roaming\Microsoft\Intern... Read more

Read other 1 answers


Can anyone recommend a hard drive diagnostic tool for Drive Model: WDC WD5000AADS-00S9B0
I am having this constant freeze and BSOD, i already posted a thread related to that expert suggested me to run hard drive diagnostic. If anyone has any suggestion on a bootable diagnostic tool would be really helpful

A:Hard Drive Diagnostic Tool For WDC WD5000AADS-00S9B0

i got it

Read other 1 answers


I recently had a hard drive diagnostic virus that I removed following the guide on bleeping computer. I'm now left with browser redirect problems. Internet explorer is unusable, firefox is manageable.

Search results in google appear, but when you click a link the redirect kicks in and sends you to an unrelated page, although it's typically to random search pages, kelkoo or out of date websites. Nothing commercial or obviously malicious.

If you frantically click a link you can bypass the redirect. Or clicking the link and then "back" and repeat 4 or 5 times will also bypass it. Once you've bypassed the redirect you can generally browse ok, except that it's quite slow.

If you open a new window or tab then the problem starts all over again.

Any advice would be gratefully received.

My system info:

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 3069 Mb
Graphics Card: NVIDIA Quadro FX 1700, 512 Mb
Hard Drives: C: Total - 715386 MB, Free - 667345 MB;
Motherboard: Dell Inc., 0TP412, , ..CN7082183A5095.
Antivirus: Kaspersky Anti-Virus, Updated: Yes, On-Demand Scanner: Enabled
Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 19:31:51, on 11/07/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)... Read more

Read other answers

Hi everyone, I have been pointed here by my friend Chris who I think is admin here?

He told me to do the tests of which I have done and have attached the results.

For some reason my PC keeps making sound advertisements out loud even though I don't see anything turned on to do this? Its usually Xfactor ones!

It also sometimes when on google redirects me to pages I didn't actually click.

Here are the logs:

DDs log:

DDS (Ver_10-12-05.01) - NTFSx86
Run by Dan at 1901.14 on 09/12/2010
Internet Explorer: 8.0.6001.18975 BrowserJavaVersion: 1.6.0_14
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.3325.1950 [GMT 0:00]

SP: Spybot - Search and Destroy *enabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Wind... Read more

A:Help HDD DIagnostic deleted but still problems!

Hello, and Welcome to TSF.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper at this forum.


Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Place ComboFix.exe on your Desktop
Disable your AntiVirus and AntiSpyware applications,... Read more

Read other 19 answers

I am building a new computer from scratch. It is has an Intel Motherboard, 1.8Ghz Pentium 4 Processor, 2 IDE Ports + 1 for the floppy drive, I have 4 External 5-1/4" slots, 2 External 3-1/2" slots and 3 internal 3-1/2" slots for hard drives. Here are my problems.

I had a Compaq Presario with a 5-1/4", 12gig Hard Drive. That motherboard went bad so I decided to build my own computer from scratch and everything was going fine until now. I took the 5-1/4" hard drive out and put it into my new case. It had Windows 98 on it and so I upgraded to Windows XP Professional. That solved many of my problems but I am still stuck with the following problems.

1. My Hard Drive Light on my Case which is suppose to light up when my hard drive is active, doesn't work. I can see a little green light on my hard drive itself light up but not on the front of the case where it is suppose to.

2. I decided that the 12Gig hard drive from my old system is a little too slow, so I bought a 40Gig, 7200 rpm Western Digital Caviar Drive. It is a 3-1/2" drive which I put into one of those internal drive bays. When I boot up, I go to CMOS by pressing F2 and then I go and see that the computer is recognizing it and it is. My problem is when I go to Windows and to "My Computer", it isn't there. I am sure it is something small that I am overlooking but I am new to this. I bought the hard drive as an OEM and it came with nothing. I am wondering what I need to do... Read more

A:Hard Drive Light / Hard Drive Problems

Hi sdh31873

Do not put both hard drives on the same string as the controller will default to the lowest speed hard drive. In fact I would think about getting rid of the old drive entirely as its age means that it should be very slow.

Have you tried turning the led HD connector to the motherboard over?

You can get an Promise PCI controller card that will allow you to add some extra IDE ports. The controller will show the devices on it to be D0, D1, D2 etc. It looks like a SCSI device to the system but hooks up IDE devices.

You need to FDISK and format a new hard drive before windows can see it.

Read other 3 answers

I'm not really a newbie wit comps but installing a hard drive is pretty new to me. I installed a hard drive but my windows 2000 doesn't detect it. then i relized that i should try to format it...

but then comes another problem i dont know how to format a hard drive...

but even so, shouldn't my computer detect the hard drive?? or should the formatin fix all that?

A:Problems with hard drive

Hi masterjtp01,
A few questions:
I assume the drive is a second Hard drive? ( dumb question I know)
Did you set the jumper on the back of the drive to slave?
The jumper is between the power and cable plug ins.
Is the drive on same cable as original drive, in second plug?
If so go to start, settings, control panel, administrative tools ( assuming you are using this at home and have administartor rights), Computer management. Click on disk management.
Right click your second hard drive ( the new one) and select format. If you use NTFS on the first one select NTFS, click quick format. Hit ok. One thing I forgot, When you boot go into BIOS (F2 at starting up screen, I think) Make sure it is reconozing it there. Set it to Auto in CMOS settings.

Read other 2 answers

I was using WMM and it suddenly froze (shocking I know). but instead of just itself freezing, my whole computer froze and I had to do a hard shut down. Ever since my computer just hasn't worked right. It now slows up every now and then and sometimes freezes again. Once a blue screen came up and it just restarted (couldn't read what the blue screen said, but it wasn't the blue screen of death). It started back up and a message came up that said something like, "Windows was temporarily unable to read your hard drive and had to restart". I ran a disk check but on step 4 of 5 it would get stuck on 3%.

Mainly what I want to know is:
Could this be fixed virtually, or is it physical?
Is it really my hard drive?

OS: Windows XP SP3
Computer:Gateway MX6214 (Had 2GB of RAM put in a year ago so the performance shouldn't be RAM related)

Don't have an XP disc, so formatting is not an option for me.
Computer starts and works, but not well.

A:Possible hard drive problems? Need help bad!

Read other 6 answers

I am trying to replace a hard drive in a Gateway computer. The current drive boots up fine and is seen at post. I am trying to install another drive. It is not seen by this computer at all. I have checked all the bios settings, the hard drive is set to auto detect. I have tried every jumper setting, different places on the cable. I know this drive is good. I put it in another PC formatted it and installed windows without a problem. Does Gateway do something to the bios that makes it not see other drives? Thank you for any help.

A:Hard Drive problems

How old is the Gateway, and how large is the drive? Some bios cannot see hard drives over certain sizes.

Read other 1 answers

Hi folks

I was experiencing some problems last week with my PC not booting up properly, it was freezing on the windows xp Knight rider screen and was giving me a whole bunch of issues.

I ripped everything out of the machine and tried it with the bare minimum of components plugged in i.e. harddrive and dvd drive. Still no good.

So I though I would install Windows XP on a spare hard drive that I have and then plug in the other hard drive a secondary drive and see if there is anything that I can do with it.

Windows XP installed no problem pc now starts up OK, plugged in the original hard drive as a slave and on boot up the pc detects the drive no problems, then goes to the windows startup screen, but once it leaves this screen rather than going into windows I just get a black screen??

Any ideas? If I remove the secondary hard drive then no problems. I am guessing it could be something wrong with the hard drive, but I have a whole bunch of stuff on there that I really need to pull off before I do anything with it. Anybody have any ideas of the best way to solve this problem?

A:problems with second hard drive.

Read other 16 answers

I was running Windows XP and i had a Riva TNT2 Model 64 video card. Constantly my computer would freeze, and when started again, XP would report an "Infinite Loop Error" due to my video card. So i bought a Geforce 2 and when replacing the TNT2, I accidently snapped the edge of my AGP slot on my motherboard. It still works but only if the chip is placed perfectly. My first question is this:

Is there anyway to get a new AGP slot without getting a new motherboard?

Later when booting up again, my hard drive started clicking faintly. It said the usual "Detecting IDE Drives...", but just hung there (apparently not being detected. I know it's a hard drive problem because my other drives boot up fine. After stalling for a while, the computer asks for a system boot disk. I have over 10 gb of data on the HD and i dont want to lose it.

How can i fix this?

THANK YOU SO MUCH. If you have a PayPal account, i'd gladly give you some money for your advice.


A:AGP and Hard Drive Problems

Hi jim,

Welcome to TSG !! There is no charge here as we are all helping each other.

Please give us the specs on your computer---hardware and software, so we won't be "flying blind". You can disable the AGP in your BIOS and use a PCI video card if it would give you more stability or hot glue the AGP slot or replace.

There are many, very knowledgeable people here that will help you. They have me.


Read other 2 answers

Hi guyz,

major confusuion here.
So that i dont bore you with a long story heres the final gist and you can read the rest if you want.

When i boot my Dell Optiplex gx270, it takes ages to get past the initial boot up screen showing dell logo and then decides to tell me that "Primary Drive 0 not found" and Primary Drive 1 not found"

Also says hit f1 to continue or f2 to enter setup.
When F1 is hit the windows operating system still loads and pc seems to work fine
Now before we go into the things to try this is the final stage of the problem where ive just run out of things to try since initially the hdd wasnt recognised at all and just would not boot as the hard drive wasnt being recognised.

1st i made sure power was getting to the drive.
then i tried replacing the IDE cable

After this i thought it may have been a faulty hard drive, so tried the hard drive in another PC but it worked fine in the other pc. (so its not the hard drive)

then trying another hard drive in the machine(no luck)

At this point i thought the IDE port on the motherboard was at fault so swapped IDE ports with CD-rom, however the CD-rom worked fine from the IDE port i thought was at fault.

Tried screwing around with the Bios to recognise the hard drive with no luck and then booted machine with Windows xp disk.
NOW it recognised the Hard drive...................

Swapped IDE cables back over, corrected Bios to boot from hard drive but still met with "primary drive 0 not found, pr... Read more

A:Hard Drive Problems

Read other 7 answers

Hi I just joined up here because a little while ago my secondary 320gb internal hard drive was acting up, it started making a noise like a bearing was gone, or similar sound, my dad pulled it out of the case to try and look at it (while it was running) and suddenly he must of jolted it around by accident, and my computer locked up, so I turned it off then tried to turn it back on, and it told me it couldn't find either of the hard drives, so I unplugged the secondary hard drive, and its been fine.

My problem is that I cannot access this hard drive anymore and i have data I would like to get off of it (3d modeling data mainly) from what I can tell from trying to run it before there might be something wrong with the board outside. I have tried different sata cables without any luck, also tried it in another computer without any luck.

And the 320gb hard drive in question is a Seagate Barracuda 7200 reman (had another one just like it before suffered from what I can only imagine as a bearing failure). personally never going to buy a seagate again. One small question I have is, is there any real problems with mounting a hard drive upside down (like they do in my Dell Dimension E510 case)

A:Hard Drive, problems

You can mount them on their side, vertically, etc.

It used to be an accepted idea that a drive mounted in one position should not be moved to another position however I have never had any problems. This was due to the drive bearings taking a "Set" or developing a wear pattern. Moving the drive was supposed to cause problems. As I said, I never had any issues and I have not heard this mentioned in years.

As to your drive, it sounds like at the very least you fried the electronics. If you have another drive of the same type, you can attempt to swap the board and see if you can access the drive. The only other option is to take it to a shop that does data recovery and they can open the drive and read the platters however this is NOT cheap.

Read other 2 answers

I have just recieved a new computer and I am trying to download the old hard drive into The new one but I am having a hard time getting the computer to acknowledge the other hard drive HELP

A:Hard drive problems

Read other 6 answers

let me start by saying that this is the best forum around..and iam glad to be hear...... my problem is the hard drive....its been acting up since today morning...it starts..it loads..and as soon as it comes on the windows screen....it just stops doing any kind of activity...i tried to reinstall windows...but half way thru the installation...it gives an error sayin "error 45....CRC data error", click ok...as soon as i do this..it reboots all over again...and the whole process again continues....iam worried because i have important files on the hard disk...which i fear i will not be able to recover... please help

A:hard drive problems

Read other 6 answers

I think my computer was infected with a virus and it wiped the MBR. The computer would start up and I'd get a message that the hard drive MBR was not detected. I didn't have a recovery disk (it's my son's computer) so I purchased a disk that has various programs to clean up viruses and repair boot issues (Hiram). That didn't work. I then purchased a Windows 7 Recovery disk. Had it worked it would have installed a clean copy of WIndows 7. That didn't work. So a friend suggested I just wipe the HardDrive clean and install Windows 10. I did this, but now when I try to install Windows 10 (custom install) it tells me there is no hard disk drive to install to. The Bios says the following when I look at the system information (Boot Order): NO letters are assigned to any of the below components.  UEFI     USB Hard DRIVE              ATAPI CD/DVD              USB Floppy Legacy boot     USB Floppy/CD                              ATAPI CD/DVD                              Hard Drive                              Network Controller I don't know if the problem is an issue with the hard drive itself or it's a software/programmming issue I don't want to buy a hard... Read more

Read other answers

A while ago I had to relocate my hard drives which resulted in a CMOS reset being required. Since then, my computer has been very sluggish in games and browsing the internet. According to the experience index, the hard drive is the system bottleneck but according to the windows manager, the drives are healthy.

I'm using windows 7, if that helps. Thanks

A:Hard drive problems

Read other 14 answers

I am wondering could my new computer woes be due to a hard drive going bad. Please take a look at my rundown of facts.

Here is the rundown

1. I have an Pc with 1.7 gigahertz with XP OS. Port on motherboard goes bad and is replaced. Drivers for motherboard were installed.

2. After drivers for motherboard were installed, I started having problems with sound,IRQL blue screen messages, and crashes/reboots.

3. Tech attempts to install an additional driver to correct IRQL problem and disables onboard sound and computer continues to crash and starts making high pitch sqealing/light grinding noise.

4. I reinstall OS at the advisement of PC warranty company. PC now refuses to boot at times, continues to crash, and makes slight high pitch noise with some light grinding.
Please tell what you think

A:Please Help Me:Possible Hard Drive Problems

Read other 8 answers

I not so recently acquired a P5P800 3GHz HT machine with 2Gb Ram. I tried putting in a new HD with 300GB on it, but the computer only reads it as 120Gb. I'm short on space now, and need an answer to why this is happening. I'm running xp w sp2. The sp2 was downloaded off the internet, and did not come along with the os. If you need further information, or can give me an answer with the existing, I'd appreciate it.

A:Hard Drive Problems

Was it a new 300gig drive you installed? If not then how did you prep the drive? It sounds a bit like you may have a hidden partition on the drive.

Read other 5 answers

i just built a new computer and when i tried puting my old harddrive in it it fails to enter windows and brings up this blue screen that says that i need to disconect any new hard drives i tried another hard drive too and it did not work either then i tried a 4 gig i had sitting around with windows 98 on it and it worked -----my other hard drives have xp on them------------i tried to fornat the hard drive with a boot disk but i dont know the right codes--------just wondering if someone could give me some input on this....... thanks

A:hard drive problems

Read other 7 answers

hey guys, i need some help...i want to upgrade my original hard drive wich has 19 gigabites, to a new one that has 40 gigs. i opened my computer up, and i took the old one out, and put the new one in, wich already has windows xp professional installed, and it doesnt work...it goes to the screen that says if you want to start windows in safe mode and all of that....so i took the hard drive out, and tried it out on my lil brothers computer, and it works fine on his...wut am i doing wrong on mine???? and then when i try to put the 19 gig hd on, it starts up and then it my computer freezes...wats goin on??? now im screwed cuz none of them want to work on my computer!!! i cant put the new drive on slave, cuz i can only have one drive mounted on...please help me, as i am going crazy!!!!

A:New Hard Drive Problems

How did it already have Windows installed?

If it was installed on a different computer it will have an incorrect registry for the one you put it in, and besides, XP won't recognize the installation as legitimate either. It isn't the computer that XP was licensed in.

If your original installation of XP was installed using a retail version CD, you may be able to reauthenticate it, but you will have to either reinstall it on the new hard drive using the retail Windows CD (and the 25 digit key number that came with it) or migrate it from the old hard drive using migration software.

If it came preinstalled in a different brand name computer and you don't have a retail Windows XP installation CD (and the appropriate 25 digit key), the license is not transferable.
(i.e. If it came preinstalled in a Dell computer and now you are trying to put it on a different computer even if it is another Dell.)

The way you install a new hard drive is to put your old one back in and then use the software that came with the new hard drive to transfer everything to the new hard drive which must be installed as a slave to recieve the migrated data. Once that is accomplished you can install it as the master and remove the old drive or use the old drive as a slave.

Make sure the jumper settings on the hard drives (both) are installed properly as master or slave (and reset when you move them).

If you don't have the migration software you can download it from the new HD manufactur... Read more

Read other 4 answers

Hi guys,

Installed XP Home on a old Samsung hard drive. Installed it no worries. I then tried to add a second hard drive acting as a slave (THIS WAS A NEW ONE). It all then went wrong. The samsung hard drive would then not boot. It was recognised in the BIOS as SAUSUMH """. The partition that Windows was installed on had disappeared so that the 30GB of the drive was recognised as 7GB (the unpartitioned space).

The newer hard drive also will not allow installation of Windows or act as a slave.

One of the typical messages on the drives is:

INT13/ 02h Read error (AX=0101, DL=80).
The other occurence may be a lockup at system bootup or a message saying hard drive read error.

I am thinking that both hard drives are dead. Any ideas?

The thing is though I have tried hard drives (I know to be working in other computers, and still work after being in the duff computer) in the computer not working and I get the same sort of errors.

I have tried different IDE cables, hard drive combinations, memory the lot. A have cleared the CMOS (loaded BIOS defaults).

The only things that haven't been changed are the power supply. Could such a terrible problem be caused from a power supply (its running at about 11.5volts).

Please, please, please help!!!!!

A:Hard Drive Problems

This Should help lots.

After Complete exhaustion and trying to figure out whether the ide controller had gone bad or the hardrive had failed. Replacing hardrives to make sure that there wasn't two bad ones in a row. Checked the Ram because that could be a possible problem. Ok time to go back to the basics. Took the Jumper off the motherboard to reset the motherboard back to factory settings. Ding Ding Ding. we have a solution.
When u get this Problem INT13/02h Read Error (AX=0101,DL=80)
Just go straight to the mother board and reset it however you have to do since each motherboard is different. Hopefully this will resolve everyones problem in the future or present.

Read other 2 answers

I have a 433 AMD K-6 with 128 Mb of ram... I have a primary master hard drive with about 19 gigs partitioned into about 16 and 3 gigs each... I also have an older drive, with 6 gigs. Without the older drive hooked up, the computer runs relatively fine, but when I connect it to access the files stored therein, the computer slows down to less than a fourth of its usual speed, crashes MS Outlook, Winamp, and some other programs, and Explorer often 'performs illegal operations.' Whenever I access the drive, or anyhting on it, performance is choppy, and I can't run more than one program at a time. The only thing I could imagine it being is that somehow the drive is using up all the memory, but I can't understand why. Any suggestions?

A:Hard Drive Problems

Read other 16 answers