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Q: lenovo support

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RELEVANCY SCORE 200
Preferred Solution: lenovo support

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RELEVANCY SCORE 49.2

Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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RELEVANCY SCORE 49.2

A few weeks ago I saw the Lenovo K430 on NewEgg while shopping for a new Desktop. I was amazed by the K430?s features and great looks. However, after doing some research I became very baffled about the Power Turbo Switch and the many horror stories about upgrading the graphics card. I called Lenovo Technical Support to talk about possibilities and get advice about the graphics card, a woman answered the phone and informed me she had no idea or information about graphics card; but she recommended I speak to Sales. I was transferred to sales and they too informed me that they knew nothing about the computer or graphics card. I decided to call B&H Photo, the name sounds deceiving but they really are the best with support. The Technical Support told me if I really wanted a great computer I should think about building my own. So today, I embarked on the journey to build my own computer and I want to say thank you to Lenovo. If it wasn?t for Lenovo's extremely bad Tech Support and Sales I would not have built my own computer. Lenovo you are so terrible and clueless, you have inspired me, you have driven me by showing me your lack of knowledge and sense of awareness, the idea that a company has a sales and tech department that knows absolutely nothing about their own product. Thank you Lenovo, you are simply the worse PC maker on the Planet! Thanks to you; today I have the most powerful computer I could ever imagined. The only Tech Support Leno provi... Read more

A:Thank you Lenovo | Open Letter to Lenovo Users & Tech Support

Ahhhhhhh, one of the lucky ones that escaped the powerful grip of Lenovo :-) you are sooooo lucky.

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RELEVANCY SCORE 49.2

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

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RELEVANCY SCORE 48.4

I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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RELEVANCY SCORE 48.4

"[email protected] +1-888-995-2099 for Lenovo Laptop support, fell free call us for better Lenovo laptop technical support & help. Our technician always ready to help you at any time.
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Lenovo support | +1-888-995-2099 | lenovo customer service

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RELEVANCY SCORE 48.4

Good evening! I have a Lenovo Edge 2 that has been babied since purchased. Never abused, dropped, no scratches or dents, it's in fantastic condition still. I purchased the extended warranty, hoping I'd never need it.Last year, it stopped charging properly. The battery power dropped to 0%, and hasn't increased since. The machine will only power on when plugged in to AC power, and will immediately power down when the adapter is disconnected. The charging status indicator LED on the right side of the machine flashes orange in a non-steady, intermittent pattern, and the charging indicator in the taskbar in Windows 10 does the same thing. I returned the machine to Best Buy, they sent it to their "Geek Squad" facility for repairs, and the AC Adaptor and battery were replaced, under warranty. The machine was returned to me, and still doesn't charge.I contacted Lenovo, they advised I would need to return it to their facility for repairs. I put it in the provided box, and dropped it off to FedEx on 6/24/17. It's now been 2 weeks. I contacted Lenovo to inquire about the status of the repair, and was told "The technician found evidence of damage, and the upper case will need to be replaced as well, but damage isn't covered under warranty, so you'll need to cover the cost of the repair." I asked for the price, was told "A technician will email you with the price." I inquired about the status of the original repairs, they told me the claim was on hold, pending my review and... Read more

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RELEVANCY SCORE 44.4

So I purchased a new T470s in December. After a few months, started having intermitent wi-fi, keyboard, and WWAN issues. Created support ticket was relatively easy. Spent an hour on the phone and got the RMA. Thought to myself that was easy. Next day box showed up to ship laptop back. Told me I'd have it back in 7 days.  Seven days later I go online and see it's listed as "Waiting on Customer". No big deal I thought, I'll call and straighten it out. After spending a total of 6 hours over the next 7 days trying to get in touch with someone at the Depot (an impossible task so I quickly learned), finally spoke a person. He asked me some more questions, and released the laptop from hold. A few days later I see that it is now in parts hold. Ok, I'm still patient, after several more days, we are now a long way off from seven days I originally was told. I'm still optimistic and wait it out. Finally on May 2nd my laptop showed up. It said it had a new keyboard, main board, and wifi module. I was thankful it was fixed, or so I've thought. Jump to two days later, and my wi-fi and WWAN are still intermittent at best. Running continuous pings to google and my wifi AP I have one time out from every four pings, which is enough to throughly anger Google Chrome and dramitcally kills any download speeds. So now I am torn, do I invest another month, and 10 plus hours of phone time for another repair, or do I bite the bullet and buy a new HP and count the Lenovo as a lesson learn... Read more

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RELEVANCY SCORE 43.2

hi anyone else having problems accessing there driver and software pages thanx 24 hours so far

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RELEVANCY SCORE 43.2

Hi, I have a Lenovo ideapad B50-30 (80ES)    Does  this model support a ssd hard drive in the bay for the dvd using a caddy box?  Thanks.

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RELEVANCY SCORE 43.2

My new y700 17 inch gets black screen after 3 minutes with out plug the charger   plz help me this is my second day i just recived my new laptop from amazon  2 days ago  and the proplem is the screen gets black and the system freeze after the windows 10 starts with 3 minutes i dont know whybut if i plug the charger it comes normal ...................... but i want to use my laptop with out the charger any help  i just guessing is it can be a windows 10 proplem so i can go back for win 8  

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RELEVANCY SCORE 43.2

Lenovo,I got a new X1 Carbon last year - 16GB RAM & i7. Worked great but occasional BSOD. Finally caught an error in a RAM test and the system automatically opened a ticket for repair (Nice!). A week later motherboard sent, nice repair guy comes and replaces it. RAM checks clean but the next day I realise the camera no longer works. Update the ticket. A week later, they send a new camera and the guy comes back to replace the camera. No change - no camera. Update the ticket - this time they send a new motherboard. Nice guy comes back a week later and replaces the motherboard. Camera works again. Yeay! But now it is crazy slow. Turns out the new motherboard is an i5 with 4GB of RAM. Running Windows 10 means this is pretty much unusable. Nice guy says he will order me a new motherboard with the right part number. 2 days later he calls me back. They sent another i5 w/ 4GB of RAM. He will update the ticket. 3 days later, different nice guy comes out with the new part. Checks it out before installing it - i5 w/ 4GB of RAM. I am now waiting for my 6th visit and I have had an unusable laptop for over a month. Seriously, all the people I have been dealing with have been great but why is it so hard to just send the right part? PLEASE - How do we make this all go away so i can get back to enjoying my laptop? Thank youDavid.

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RELEVANCY SCORE 43.2
RELEVANCY SCORE 43.2

Model: 80E400JEINProcessor: IntelŪ Core? i3-5010U CPU @ 2.10GHz Ũ 4Graphics: IntelŪ HD Graphics 5500 (Broadwell GT2) Can I install Intel 600P M.2 Slot 2.5" SATAIII SSD? If not what kind of SSD is supported?

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RELEVANCY SCORE 42.8

Hi Lenovo, I have a P70 with M5000M. I am thinking about upgrading the graphic card by an OEM P5000 once available. Will the P70 BIOS block P5000? If not, then a P71 thermal assembly also needed? Thanks your attention.

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RELEVANCY SCORE 42.8

Hello! I want to upgrade the system with an ssd. Does y70 support the samsung 960 evo NVMe M.2 or i should get the 850 pro?

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RELEVANCY SCORE 42.8

Hello, First of all - I am angry and I will not hide this. Polish Lenovo 3rd party support actually makes me sick of whole company, below, short story how Lenovo brand from "recommending to everyone" turned into "do not recommend at any circumstances".  I bought a Yoga 910, paid in poland 6700 PLN which after currency exchange to USD is almost $2000. Reason for this was mainly - I trusted that if I buy it, OOBE will be great for years. Turned, I was totaly wrong.  Few days after I bought this laptop, my screen started leaking pixels, on bottom right side, there were leaked pixels to the point that after long usage, especially under charger, whole right side of the screen had big color lines, right where taskbar icons were. I have send this laptop to RMA, after a week I got it back and here the extreme disappointment begins: - Screen rotation sensors were dead- Tablet mode was dead, keyboard was normally working when I tried to use it as a tablet- Hinge connecting screen and body is loose, half of the elements move, in short - in terrible state I have sent is again to RMA as service complaint stating all of above. What have support done: - Fixed sensors- Didn't fix the hinge, it is in even worse condition now- Laptop body was dirty, I had to clean up some weird red fluid from it- Camera is broken to the state that hardware managment shows it as a simple PC Camera with hardware ID of..... an chinese USB stick. Non of Lenovo drivers w... Read more

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RELEVANCY SCORE 42.8

Hello, I have a Lenovo G510 with i7 4200 MQ processor. Unfortunately, this processor does not support VT-d. I wonder if I can upgrade my processor to, let's say, i7 4910 MQ. I have read somewhere that they are still in one family. Or if there is somehow a way to enable VT-d within my current laptop. Thanks!

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RELEVANCY SCORE 42.8

Is there any way to contact Lenovo Support directly?If you go to the contact section of the support site, there is no contact option!!!!!There is no e-mail address, or chat available.My problem is that the specs for my laptop (700-15ISK) are not complete. Not a single word about the on-board M.2 slot.And i don't want to dig through the forums to get this piece of information.I want a clear statement, coming from a Lenovo representative.Thanks!

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RELEVANCY SCORE 42.8

What is Lenovo support made of, exactly? My company has bought a Thinkpad T430 from them at a good price, and there is warranty on the device for another 6 months or so. There is a software quality issue with the touchpad driver that really kills it for me, and I would like to first bring this to Lenovos attention and at least get some sort of acknowledgement from their representative to the fact that the issue exists, and also to get their response and help with it. I hit the Support link, and there is nothing there like a chat or support request links. I tried Contact Us, and at the following page, where one of the items for some strange reason is in Italian, and another is in Norwegian, even though I have explicitly configured English as language, and everything else is in English as well. ?Does Lenovo actually have any support? I mean as in real support, not automated knowledge base, where I could not find the issue mentioned above, after looking through a list of more than one hundred entries. How do I initiate some sort of support related conversation with some Lenovo people? Is it not completely appalling how you buy advertised laptop worth hundreds of dollars, that includes tens of distinct hardware components and also tens of software components (if not hundreds) and there is no *actual* support for the item?

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RELEVANCY SCORE 42.8

Hi, I am trying to install a SIM card for my new X1 Carbon 6th gen with product number 20KH007BMX but Windows 10 does not seem to recognize this and says "Insert SIM". I heard from a collegue that has the same model that the hardware is there but that there are no drivers yet to support this. Can someone bring lights on this? As from the specs on the psref site, itīs a bit unclear if itīs the SIM or SIM card reader thatīs not included http://psref.lenovo.com/Detail/ThinkPad/ThinkPad_X1_Carbon_6th_Gen?M=20KH007B%2B%2B

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RELEVANCY SCORE 42.8

Please, I need help. I have no respons from Lenovo Support and I made the request more than 10 days ago (by using the Managed Technical Support Access). How could I have respons? Thanks

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RELEVANCY SCORE 42.8

I bought a Lenovo ThinkPad product on 22.05.2015 in Guangzhou, China. I relocated to Turkey with this product that has an IWS. I faced with some problems with this product such as shutting down itself, web-cam malfunction.That's why I sent it for the support services to located authorized reseller S.B.T. in Turkey.The product waited 30 days and after this duration I took it back but some parts were not plugged in and wasn't screwed properly.I also had some performance issue and touchscreen malfunction after the first support.Then I left it back to support services and it has been waiting 50days on support services.I'm tracking the status of the product. All the parts of this product - touchscreen, hdd, keyboard etc. -has been changed, even Mainboard twice.Neither Lenovo Turkey nor authorized reseller can support me effectively. I believe that this problem can't be solved anymore, and I want this product to be replaced with another new one or similiar one but Lenovo Turkey does not support me!

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RELEVANCY SCORE 42.8

Does Lenovo Y50-70 support 4k over hdmi 2.0? I Would be thankful for the answer

A:does Lenovo Y50-70 support 4k over hdmi 2.0?

I wonder if the HDMI port is even 2.0 on my y50-70??  Anyone know?

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RELEVANCY SCORE 42.8

HiI filled-in a support request 2016-09-29, I got an automated response and then a day later I got a reply requesting more information with the case marked "Solved".Well:1) The web form has two fields to describe the problem, but both are limited to 255 characters. Hardly enough write a couple of sentences, let alone describe a complex computer problem. But as I had already descried the problem here on the forum I included a link!2) The reply I got said "Can you please respond to this email with more details on the fault you are having?" and showed the case marked as "Solved"! I find this level of stupidity insulting.3) Anyway,  the email says I can reply within seven days to reopen the case, so I replied to say I didn't know more details other than those in the linked post and that I would like to know why the support fields are limited to 255 characters.  Since then, and despite two email follow-ups, I have had NO RESPONSE. So what am I meant to do? Is this typical of Lenovo Support? Cheers    

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RELEVANCY SCORE 42.8

My Lenovo Yoga 900 has a cracked screen. I called Lenovo and the rep that I talked to told me they don't do repairs and told me to take it back to Best Buy or to another computer repair tech to have it repaired.   Best Buy said they couldn't replace the glass and neither could the tech that I took it to. This seems absurd.  Why would anyone pay over $1200 dollars for a laptop that can't be repaired if needed?  I'm at a loss, I don't know what to do and I want it fixed.  Does anyone have any suggestions? I just find it very hard to believe that Lenovo won't repair their own merchandise.

A:Can't get support for Lenovo 900 yoga

Who did you call?  If you have a nearby Lenovo Premier dealer near you, you might carry it in.  It certainly can be replaced.  (It might be expensive.) The manual indicates that the entire assembly (hinges, lid, etc.) are replaced as a unit, but I'm sure it can be taken apart, but I I have never done so I cannot describe it.  I have done similar models and they took less than 1/2 hour.  My guess is that it simply snaps together, but as I said, I haven't done it so I don't really know.

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RELEVANCY SCORE 42.8

i need to know if my laptop support TPM Or not also if some can help me with link of supported list of lenovo laptopsthe laptops that support TPM "Trusted Platform Module" 

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RELEVANCY SCORE 42.8

Hello Lenovo Support! Can the linux users of this laptop get some love, please? In my case I only need the ability to update my BIOS from liveusb, an .ISO would be perfectly fine. I don't mind all the broken ACPI tables, BIOS updates, deleting all my efivars and some entries, I'll fix them myself, but I do mind, having to dualboot Windows, so just an ISO would be great. Lastly and most importantly can we also get the option to enable VT-d in the BIOS? Both MB and CPU supports it. I'm in extremely high doubt, anything would come out of this post, just hope atleast some of the staff read this to remind them 'Windows' isn't the only OS out there Thanks!

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RELEVANCY SCORE 42.8

Hi, I brought Lenovo Y50 last feb with accidentl protection plan for a year. Then I had a problem with my laptop and I contacted them and I am busy person they wasted more then 2 hours with remote login and still problem persisted, then they said they will send In-Home person and that In-Home person came after almost 2 months at point when I even forgot I called them. Then he changed parts more problem arised, contacted them again now during my busy day they contacted me and asked me to do remote login but I can't as I needed my laptop for use at that point then they marked It as a solved problem even though it wasn't. I thought of extending warranty as problem was not solved and I was expecting that there might be more problem but they don't provide my extended warranty as I had issues, though they did not solve it. Now my laptop is acting weird, I see different error, game crash, ram currupted, and when I tried to contact them on their business hours which they specifically says that they are available for call on sarturday from morning 10:00 to evening 5:00 EST I contacted them but it says they are not available currently. I tried chat support though the don't have techinal chat but guess what they have 24/7 chat support for SALES. I tried someway found that I can chat with them atleast give it a try. I was 17th in a queue, it told me ETA was aroung 20 mins so it means that they still have agents taking request. when I was 1st in queue ETA started acting different it ... Read more

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RELEVANCY SCORE 42.8

Hi, I got problem - question. My Laptop is Lenovo B590 Model: 37612YG , xxxxx. And my question is which CPU are supported by my mainboard ?
 
I'm asking becouse i'd like to upgrade my Laptop and in datasheet that i download from suport lenovo com there is some difference between Models. They are placed in 2 categories: Lenovo B590 HM70 and Lenovo B590 HM77. My is in first one and they are only CPUs Intel Celeron 1000 and Intel Pentium 2020. 
 
Does it means that other CPU's are not supported ?
 
Thx 4 youre Help !
 
 
Moderator comment: Serial number(s) removed to protect member from mischief.

A:Lenovo B590 CPU Support

Good day.
 
Have a look at Intel's HM70 chipset CPU compatibility list: http://ark.intel.com/products/67419/Intel-BD82HM70-PCH#@compatibility
and you'll see the 1000M and 2020M listed, along with other Pentiums, but there are no Core-i CPUs.
 
Looking at the HM77 chipset CPU compatibility list: http://ark.intel.com/products/64339/Intel-BD82HM77-PCH#@compatibility
is where Core-i CPU support is found.
 
Does this help?
Regards.

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RELEVANCY SCORE 42.8

Hi, I have few issues with my Lenovo Yoga X1 and I want to contact support directly by opening support ticket describing my problems. Does Lenovo have support at all or we are left with these forums only?I have many issues like:- Integrated SIM data access card is very often not working and sometimes I need to wait for it for 20-30 minutes to "start up" until I can use my mobile internet- When I first bought my laptop I had an option for automatic keyboard backlight (laptop detects environment and sets it accordingly). That option is gone now and I cannot enable it anywhere.- Sometimes my fingerprint sensor data somehow gets reset and I have to do it all over again (set it up, etc.). As if BIOS is reset to factory settings on it's own- When I connect to my laptop using RDP  Wacom ISD Service starts killing my CPU and only way to get rid of it is to stop the service (which affects digitizer then)- Battery lasts around 5 hours at best even on power saving mode- Intel bluetooth driver cannot install. I tried more than once and it fails each time (using Lenovo companion).  I have all the latest drivers and BIOS firmware installed. Also all the Windows updates are installed.

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RELEVANCY SCORE 42.4

HiI had a lenovo Y50 after I update my winows to win 10 first my bootup speed is too long and when I try to check the drives I found  registered SN in lenovo belong to other mobile device. what shall I do?do belive that lenovo move to other chines low quality product without any after sells servises? thank you Koorosh 

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RELEVANCY SCORE 42.4

Hi, I bought my Lenovo Yoga 11e from Amazon. The specs of this laptop is 2016 model, 128GB SSD, 4GB RAM, Windows 10 64bit. I recently ran the Samsung Magician software and also Crystaldisk info software. It showed that the SSD is only running at 1.5Gbps though it is capable of SATA 2. The reason I did this benchmark on the laptop was because I frequently heard some noise from the speaker when steaming a youtube video. There seems to be some bottleneck with disk IO or maybe CPU. Memory is definitely sufficient for 4GB. Anyone has information how to upgrade to the SATA 2 interface would be greatly appreciated. I checked device manager that I am running the standard ACHI interface which I suppose comes with windows 10. Thank you!

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RELEVANCY SCORE 42.4

HiAnybody who know if my Lenovo yoga 710-14ISK 8 i7 8gb 256 can run from a 1TB SSD? I plan to clone and change the original 256 gb ssd m.2 to a SanDisk x400 1TB. However, I have seen som comments on that the Lenovo doesn't support than big SSD? Anybody who knows?   

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RELEVANCY SCORE 42.4

Plz give a update to support VoLTE on LENOVO A6000 plus.

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RELEVANCY SCORE 42.4

Hi, i had problem with my Lenovo X Carbon 3rd Gen. The screen remains blank on starting laptop. It works fine while attached to external monitor over HDMI port. I have tried all the possible software tweeks like uninstalling last security patches etc. but nothing worked. I have opened a ticket since 18.August 2018 and telephoned with Service team. They asked me to send pictures of computer that i did immediately. They told me they have ordered new parts, later told me parts are now in house and a technical person should contact me shortly. Till date no one has contacted me. I have several telephone calls every other day, and they tell me they will ask the technical person to contact me. I have more than 100 days left for my warranty. I have urgent work pending but it seems Lenovo support don't really care. It's really bad service. I now really want to escallate the case to Lenovo management. Any ideas?

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