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Advanced slow pc troubleshooting

Q: Advanced slow pc troubleshooting

Hi I have just bought a friends old pc that was previously running as per normal, He took his HDD out for his new pc and I installed my HDD into the new pc and installed all of the drivers. I found that the machine was running extremely slow at boot up and in general making it almost impossible to use. I tried everything I could and ended up buying a new HDD for the machine, installed it, installed a fresh OS (XP home professional)and installed all drivers. I ran checkdisk, defrag, msconfig utility, disk cleanup. Still the problem remains, looks like its taking longer to boot now. the specs for my machine are..
AMD 64 Duel Core 2.41 Ghz
3Gig Ram
600W PSU
XP Service Pack 2 
x2 SLI Nvidia Geforce 7800 GT      

Preferred Solution: Advanced slow pc troubleshooting

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Advanced slow pc troubleshooting

What type of Hard Drive did you install?  Are you using IDE or Sata?

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I recently purchased an Open Box monitor, ASUS VW246, off of Newegg. It seemed to work fine from the intial start up, but after working for a few hours online (nothing graphics intensive) it went randomly went black. The power light was still blue as if it still had signal. Tried turning monitor on and off, also removing the power cable for a minute. Once it restarts it will flash the input (VGA) and show the home screen for literally a second then fall black again. Occasionally i can "catch" it by pressing the menu button. Yet, upon computer and monitor restart it will work again for a matter of time, sometimes hours. After blacking out, the monitor will respond to stand-by modes showing an amber light, but once woken, flash input screen and fall black again. No bent pins on VGA cable. My display drivers are up to date as with Direct X. I still have plenty of time for the 30-day return policy. At this point i've done what i know, but i want to be sure it's defected before i send it back. This was my first LCD anyhing, coming from a 17' CRT, it's beautiful and i'd rather not part with it.

Any help would be much appreciated.

Compaq Presario 061
AMD Athlon 64 +3800
ATI Radeon X1600/1650 512mb

A:New Monitor, defected or advanced troubleshooting

Time to get a replacement from NewEgg.

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Random Request timeouts that happen enough to affect my connection. This started several days ago and locks up webpages and game sessions, often kicking me from a game if there are enough timeouts in a row.

- Comcast Blast (75+mb download)
- Netgear C7000-100NAS (Nighthawk)
- Hardwired at 85-95mb DL/12-15mb UL
- Wireless 80-90mb DL /10-2mb UL

- 3-5% packet loss, regardless of the time of day
- Happens with the leased Comcast Modem/Router as well as my newly replaced Netgear Nighthawk
- Pings, trace routes, ping paths have been completed, but they're only as consistent as my timeouts
- First call to Comcast yielded a low signal, so they corrected this (verified on later calls that this was not a continuing issue)
- Comcast guy came out today and could not find an issue from my PC to the router, Router to coax, coax to drop connection. He replaced the drop cable out of courtesy.
- Flushed DNS, released/refreshed IP, disabled IPv6

I am happy to provide any logs you may need and I am sure I forgot a few things, so feel free to ask. The only thing left I can think is possibly too many connections on the node, but not sure if this is accurate as I have this issue at any point in the day (regardless of peak hours).

A:Request Timeouts (advanced troubleshooting completed)

If drop is replaced and still have issues, it may be faulty wiring from the access point on house to the outlet. Could be bad connector in the outlet.

Did he check the connections at the tap and verify the integrity of the taps' ports?

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Ok, this is one of the reasons I REALLY hate Windows 10. When I go to the RECOVERY menu get to ADVANCED SETTINGS the only option is to RESTART NOW.......there is NO SUB-MENU to choose USB BOOT, NO CD BOOT, no option to boot into UEFI...ETC....how do I fix????

A:LOST troubleshooting option, advanced settings

You might want to try clicking on restart now. You might be surprised at the result.

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The Reliability and Performance Monitor found in Vista keeps a heap of data sets for response times, processes, configuration data, diagnostics, debug logs, registry keys and performance counters. This tool will help you diagnose windows errors, slow performance or anything else you would like it to help you track down.

1. Open the Start-Menu and search for Performance Monitor.
2. In the performance monitor there is a folder called "Data Collector Sets" found in the left open it and click "System"
3. Here you will find some default diagnostic tools to run on your vista machine, just right-click the name and click start, scroll down to the Reports folder to view your results.

You can also add your own customised monitors under the Data Collector sets folder for a more complete view of the systems performance handling, Just remember too many sets might slow your system down and vista allready runs a Reliability Monitor every hour.

This tool will point anyone in the right direction to solve issues they are having with vista or the hardware, Include the report in a support request and it can help diagnose the problem very quickly. Its proberly the most usefull feature found in vista.

A:Use Advanced System Diagnostics/Performance Reports for troubleshooting

For those of you having trouble finding it perfmon.exe at the run command

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I've worked on a lot of systems but one thing keeps puzzling me, whether in Windows XP, Vista, 7, or 8.

PC's acting real slow overall; not talking internet, talking the whole system stop responding for period of time, hanging/freezing for a little bit and then back to normal, not even taking things like ctrl-alt-del command (at least not for 30-60 seconds).

But at the same time you can view TaskMgr and it is showing 20-50% of CPU and memory used up, Peak RAM not even near top, over 1gb free, no applications or only 1 or 2 running, only 1 user, show processes from all users checked. Why in the world should any system run slow with all those resources open?

Half of the time this is even after I've run ccleaner, disabled extra stuff then, defrag if needed, disabled any extraneous startup entries, rebooted, scanned for and/or cleaned up any malware with malwarebytes and/or super antispyware and rebooted. And you can get it running fairly well and then go on using it and it starts to do the crazy behavior again of lack of responding or everything loading very slow.

A:Slow PC troubleshooting

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Recently, one of our old servers died. It was expected, so it wasn't to big of a problem.

I got a new server up and running, it was working awesome. So much faster than before. Anyways I re-installed my Panda Business Secure and pushed out the communication agent to all of the office PC's.

After doing this rollout of the communications agent, the network seems to be slowed to a crawl. Is there some free program that I can get or use to check why its going so slow? I am new to this job and unfortunately have no one to help me, so Im completely at a loss here and people are slowly getting mad.

Thanks in advance for any help.

A:Slow Network - Need Help Troubleshooting

What's it plugged into? (Switch, what model, what type of cable, etc)

What type of server?
What's processor load? (CPU, disk IO, etc.)
What processes are loaded? (Look at taskman)
What's it connected to? (Do netstat -no)

For what it's worth, a very common problem on switched 10/100 networks is Link Speed/Duplex. I wouldn't exactly call FastEthernet link negotiation reliable. If the NIC is forced 100/FULL, or the switchport is forced 100/FULL - the other side will never try PHY negotiation and will more often than not end up with mismatch duplex.

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At our company we have a LAN with about 15-20 computers (win xp/vista) mostly HP within 1-5 years old, a linux mail server, a win 2003 domain/file server with DNS and intranet HTTP. The network also has an ADSL wi-fi router with DHCP for the Wi-Fi (wired systems are on static IPs), another wi-fi access point, about 3 or 4 switches, about 10 IP phones and an asterik phone server. A few (not all) of the workstations are actually daisychained through the IP phone where there aren't enough network points available. We're using some network applications such as Sage Accounts, and Clik Service. The network infrastructure is heterogeneous, mosty netgear but I think there's some belkin and belkin devices. There's also a backup server, one networked printer, and a couple of shared printers hosted on workstations. The network has built up over the last decade or so and hasn't actually been designed, it just grew by itself. There's probably other things I've forgotten to mention too.

It may not be surprising, but our network is running quite slow (both using the Internet and LAN) and has been for a long time. Is there a way to track down the main sources of slowness without going to huge expenses such as hiring a network consultant?

Any suggestions appreciated. Thanks.

A:Troubleshooting a slow company LAN?

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Hi all,

Looking for some assistance in figuring out why mt machine has slowed down remarkably.

I originally thought it was high disk activity but that does not seem to be the case. I did some digging with Process Explorer and Process Monitor and could not nail down any individual program that was really thrashing the disk. The high activity was from running uTorrent, but even when I pause all of my torrents that I'm seeding, the machine is still slow.

Now that I've gotten through the disk activity, I'm really not sure where to go.

The machine was running great and then after installing SP1 a week or so ago, it's been a bit of a dog. I saw some stuff about the disk indexing being a problem right after installing SP1, but that it calmed down after a while for people, but mine never sped back up, so I don't think that is the issue.


A:Troubleshooting system slow down

The first thing to do is run a full updated anti virus scan, the second thing to do is run a full updated malwarebytes scan.
Optimize Windows 7

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I have tried Zazula's steps for troubleshooting a slow startup and have the results if anyone can help. 7 minutes reg. time to startup

1. Will attach the two logs

2. Under Non Plug and Play, I have two with yellow exclamations - Parport and Serial

3. 11 minutes to start

4. Tried this but the black screen only flashes on and then is gone

5. 6 minutes to start

6. 47 processes running

7. Unable to do this one

8. Unable to do this one

9. Done

10. Ran the CleanUp! program so this should have been done

11. Didn't even attempt...have learned lots from TechSupport but I'm afraid not enough!

12. See #11 answer

13. I share an iternet connection through a router and a switch

14. Done

15. Tried this but Windows Messenger was greyed out (unavailable)

16. done

I also was online and tried a link which was sent by Dai


I had some luck with that but couldn't find some of the programs listed. I am virus free. Thanks so much for any help! You are all awesome!

A:Troubleshooting steps for slow startup

Hi TooTired

I wouldn't worry at all about the yellow exclamation points next to the ParPort and Serial devices in Device Manager, if your motherboard has neither of these devices. Many modern boards do not, especially laptops. The reason these show up in XP's hidden devices list at all is that some "superIO" chips are still used that have a built-in capability to control parallel and serial ports, when such are wired in to the board. If no such devices are wired in, it doesn't hurt anything - other than the mysterious exclamation point you found in Device Manager. The "SuperIO" chips, by the way, are still there for a reason - there are many other devices that they enable you to use, that are still used by laptops and desktops alike.

I am curious to see what the "Details" are for the EventViewer errors for F-Secure Antivirus (event 103), Application Error/Hang (events 100/101), WLTRYSVC (event 2), Service Control Manager (events 7000/7009), and "Disk" (event 7). To view the "Details" of an EventViewer event, right-click on the event, and select "Properties". I'm especially curious to see what disk is mentioned in the disk errors - there are quite a few of those errors, not good if they stem from a hard drive (no big deal, however, if they stem from a dirty/scratched CD). Also worth investigating is the setup of your F-Secure Antivirus. You have a lot of errors, consistently, associated with that progra... Read more

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Alright, so I'm a former IT Systems Analyst (Glorified tech support junkie).

As such, I've built my family's computers, and exist as the home IT/nerd. My girlfriend's computer is the byproduct of a Windows 7 HP system's components being migrated to a new chassis and upgraded motherboard. Processor and RAM are from the HP. The HDD is a Hitachi Deskstar 250GB I picked up from a spare parts store, and the original WDBlue 1TB has been plugged into the board as a second drive to provide access to the original files (documents, etc.).

But lately, the computer has been running slowly, with Word freezing up, not responding, and even crashing on occasion.

Windows seems to be running normally, but other programs, (including Chrome) seem to be extremely slow to respond to interaction. My girlfriend wants a new computer. I would like to fix it without spending incredible amounts of money on a new machine.



A:Troubleshooting Help? Win 8.1 programs slow/ unresponsive

Think be best to try to list all components here,make and model, amount of hardware and RAM type processor and speed, for us to know exactly what is in there first ,as only listed HDD as Seagate 250 GB,( RPM of Drive ?) Chrome can be resource hog a bit for a browser, how is IE ?
First rule check amount of startup and running processes.

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I got my Fiber line installed about 2 months ago. The offer I pay for says 1Gbits/s down and 200Mbits up. Naturally, I've never even gotten close to those speeds. At first, when the guy did his thing, I didn't have an Ethernet cable on hand (despite being a network and IT student...I know, the irony), so I used the router's Wifi. I was averaging 70 Mbits down. At first, I was thinking, 'this seems a bit low'...for fibre of course). I went into lectures the next day and people said, you may need to wait for your line to be properly activated...this seemed plausible, so I waited. The next week I stuck an RJ45 on some CATVE and immediately went to average 500Mbits/s (688Mbits/s record). Now, this is great, but it's still half of what I'm paying for.

However, for the past 2 days, I've been having problems. My Desktop (after coming out of sleep) always has the yellow triangle symbol over the wireless icon (faulty ethernet cable so was back to WiFi). I disconnect and reconnect to find the same problem. I restart the wireless on the router, to find the problem is persisting. Only after 3-5 tries does it work. My phone too has been having trouble connecting to WiFi (Authentification problem).

The original CAT5 cable has since 'developed' a problem and has been changed. The Pc hasn't been having the connection problem out of sleep, but Chrome is very slow to do anything. Youtube loads every other time, social media too. I... Read more

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My machine has been experiencing intermittent BSODing over the last few weeks and I wonder if you could give me a hand troubleshooting it? I'll summarise what i've done so far. It's not given me anything today, as I say, it's intermittent.

System Info:
Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Information: Intel64 Family 6 Model 60 Stepping 3
Graphics Information: NVIDIA GeForce GTX 780 Ti
Mobo: Z87I-PRO
System BIOS: 0903
Installed System Memory: 16 GB
Operating System: Microsoft Windows 7 Home Premium 64-bit (originally installed on system)
Age of system: 1 year, 1 month
OS Reinstalls: None
This is a desktop PC
System Manufacturer: Purchased from ChillBlast
Troubleshooting so far:
* Checked EventViewer for after the crashes. The only useful thing showing is that the Kernel service is shutting down - which I suppose it would if power to it was interrupted.
* Opened up case to check components. Everything seated well. Extremely tidy cabling (if I may say so myself; nothing getting in any fan's way).
* Ran GPU stress test - all fine.
* Ran Processor stress test - all fine
* Ran driver verifier (ran for about 20 minutes) and nothing crashed.

Attached Files:
* PerfmonReport
* Your app collection dump
* IPDT Processor Test results

Appreciate your support :)

A:Intermittent BSOD (full troubleshooting included) - need troubleshooting advice

Bump please :)

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I recently purchased a new laptop running Windows 7.  On setup, I was pleased to find that it connected to my home network without much complaint.  However, I soon noticed a misstep -- after putting my laptop to sleep, upon waking, it
would consistently fail to connect to network.
I've tried disabling IP Helper, as well as the wireless adapter's IPv6 protocola
la advice on other forums.  I've also ensured that the driver settings do not allow for disabling to save power.  Seeing that none of these worked, I decided uninstall and delete the driver and install a newer version (in a related issue,
the driver update feature failed to detect the existence of a newer version -- why?).
This appears to have fixed the connection issue.  However, still, after sleeping the laptop and waking, although it connects to the router, I still need to reset the IP command-line via ipconfig /release + /renew.
I was running Vista on my previous machine, and I know that its Network Diagnostic tool would, when presenting solutions, frequently suggest that my computer had the wrong IP and that I should reset it.  I was hoping throughout this process
that the Network Diagnostic troubleshooter would present a similar option.  Instead, however, no matter what I do with my wireless, the troubleshooter only ever returns the message "Troubleshooter couldn't identify any problems."  Whether or not
I check the box for auto-repair or run ... Read more

A:Troubleshooting the Network Troubleshooting Utility / After-Sleep Connection Problems

To avoid confusion Let us focus on the first issue within this thread first.
Can you access internet when connecting the laptop directly via cable?
Where did you download the newer version of network card driver? Usually, the “driver update” feature from device manager will go to Microsoft update catalog website for the corresponding driver instead of the manufacture’s website. AT
this point, I would suggest install the latest driver
here. Please note: Microsoft don't write drivers, for any driver related issue, the OEM is always the best resource to turn to. Your understanding is appreciated.
As a workaround, you can prevent the network card from sleeping by the following method:
Open Device manager->expand Network adapter-> right click on the wireless adapter->Properties->under Power Management tab, uncheck the box before “Allow the computer to turn off this device to save power”.
Is anything unclear, please feel free to post back.
Regards,Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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I would very much appreciate an expert's help here. I believe I have some adware/malware on my computer that may be causing it to boot slow (hangs on the windows flag in XP for 4 minutes at boot up) and then load slow with erratic mouse/cursor movements. Everything seems functional but just slow and erratic. Sound and video is also erratic with skipping and freezing. Below, I have included the file I got from HijackThis. Please assist if you can, thank you.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:42:56 PM, on 9/25/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\WINDOWS\sy... Read more

A:HijackThis file for troubleshooting slow, erratic computer issue in Windows XP

Hello, seminoviceboy
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:In the meantime, please refrain from making any changes to your computer.
Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Finally, please reply using the button in the lower left hand corner of your screen.
Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .

We need to create an OTViewIt ReportPlease download OTViewIt by OldTimer.
Save it to your desktop.
Double click on the icon on your desktop.
Click the "Scan All Users" checkbox.
Push the button.
Two reports will open, copy and past... Read more

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Super frustrated.

I have used Advanced Systemcare 10 and also earlier version. It seemed to do a good job at uninstalling, registry cleaning, program startup control, process management and defragmentation. So I purchased the FULL pro version which unlocks many other features. One such feature is Internet Boost. So, excited and hoping for a difference, I used it and it changed many of my default settings, (supposedly to increase my wireless browsing to my Uverse Router. We use the highest net speed that AT&T will allow through Uverse without it being "business class". After this, I noticed the speed was odd on ALL computers (3 desk pcs, 3 cell phones using the net,) acted weird. It would go fast for maybe all of 5 minutes, then go REALLY slow, (like freezing on web pages and pausing for minutes before loading.) I have tried using both Firefox and Chrome browsers and there is no difference. When trying to pay online bills, post in Face Book, do research etc this can become exclusively aggravating. What I do notice is that the cell phones (all 4g,) seem to be unaffected when ONLY using the "Wi-Fi" setting, (thus not using data but using my home router.) ___________________________ Please. I know I adjusted a few small things on the router but I don't think that this is the issue, as this went on BEFORE I tinkered with the router. NOTE = I also had uninstalled Advanced System Care and ALL of the Iobit side programs it comes with. Nothing I am afraid... Read more

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I have been working on my dad's computer. He kept getting adware and spyware on his PC that would slow it down. He used Norton Antivirus for awhile. We have removed it and now are using Avast Free. I need help removing Advanced System Protector and any other infections on the PC. Any help would be appreciated.
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 11.0.9600.17280
Run by Owner at 22:21:27 on 2014-10-01
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2013.1220 [GMT -5:00]
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
============== Running Processes ================
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Online Backup\OnlineBackup.exe
C:\Program Files\Garmin\Express Tray\ExpressTray.exe
C:\Users\Owner\AppData\Local\Amazon Music\Amazon Music Helper.exe
C:\Program Files... Read more

A:Advanced-System Protector and Slow PC

Hi & to Bleeping Computer Forums!My name is Jürgen and I will be assisting you with your Malware related problems.Before we move on, please read the following points carefully: My native language isn't English. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.Please read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while you are follow my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or Add/ Remove Software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all Logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 5 days from this initial or any subsequent post, then this thread will be closed.If I don't reply within 24 hours please PM me!Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.Step 1Please run a FRST scan. This will help us diagnose your problem.Please download Farbar Recovery Scan Tool and save it to your Desktop.(If you are not sure which version (32-/64-bit) applies to your system, d... Read more

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Here is the log file from HighJackThis
any and all help greatly appreciated, thank you.

Logfile of HijackThis v1.97.7
Scan saved at 12:48:48 AM, on 2/17/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Winamp\Winampa.exe
C:\Documents and Settings\Administrator\Desktop\MSNProxy.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Sygate\SPF\smc.exe
C:\Documents and Settings\Administrator\Desktop\MPower.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Local Settings\Temp\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\M... Read more

A:win2k advanced server really slow running

You can delete the following entry from Winampa.exe

Also try to uninstall the antivirus and test. Then reinstall the antivirus.

What are the system specs?
Is this a domain controller?
Are you running IIS, DNS, DHCP, SQL all from the same machine etc...

What is slow?

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I just recently upgraded to Windows 10 and now my printer is not allowing me to "enable advanced printing features" in the printer properties under the advanced tab.  The box is checked however it is grey'd out and not even an option for
selecting  and deselecting.  Neither Dell nor HP support had any idea how to correct this issue.  Can someone please help me with this issue?

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I've been trying to configure my network so i can use hamachi, and one of the steps is to move hamachi top the top of the list in Advanced Settings -> Adapters and Bindings, but the thing is, there's just one item there, called (remote access connections).

I'm puzzled on what that means and how/if i can fix it

Any help/insight would be greatly appreciated.

A:Solved: Can't see anything under Network Connections -> Advanced -> Advanced Settings

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I have set up a new account with incredimail, but it will not allow me to send/receive. I get a failure and then when I hit details, it keeps saying redirecting. Can anyone tell me how to rectify this so it'll allow me to send/receive again. I had it working fine and then had the computer upgraded, now it won't work at all.

A:troubleshooting help

There have been a lot of posts to this site asking about issues with IncrediMail. Most people end up un-installing it and not using it.

Here is a sample of some of the questions posted at this site relating to IncrediMail, you might want to browse through some of them.


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My girlfriend has a Sony VAIO pc. She has recently started having difficulty in browsing. We have checked for virus & spyware... called her isp & had them check her connection speed and still she is having problems. There is a serious lag between everything she does & the response time. At pcpitstop she was told she needed to possible defrag . She just did that yesterday.
She is on dialup but this is sam as it has been & the pc performance has deterioated.
pcpitstop results...

Drive C has an uncached speed of 1.73 megabytes per second.

Drive D has an uncached speed of 2.45 megabytes per second.

For comparison, systems with the same CPU, clock speed, and memory size as this one have an average uncached speed of 5.25 MB/s .

I know nothing about XP & Im somewhat limited to be able to help her.
Cache & other clean ups have been performed as well.

Thanking you in advance for any help you may give us.

btw........ she has the telephone company coming out to do a check of her data on her phone line on Friday.

A:XP troubleshooting

Here's a link with utilities that may help: http://www.ed3k.com/internet/connect.html

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Hi guys (n gals)

So this is my problem
When the usb memory stick is connected, and i try to access the drive, its empty, just a blank screen.

When i try to copy files onto the memory stick(drive e), i get an error message saying "cannot find specified file. Make sure u specify the correct and file name".

Now im really frustrated and dont know what to do. PLZ HELP :-(

PS: the drive is saying that i have a kingston usb memory stick attached, but when i go to "manage disk drives" on my computer, its not reflected there.

Thanks guys, any help appreciated!

A:USB Troubleshooting

Does another USB memory stick work normally?

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how to retify trouble of win xp while on switch on the button

Reboot and select proper boot device and press enter

plz send me asap



what error does the pc / laptop return ,
or what does the system do that its not suppose to

or if you will , what percisely do you need the diagnose steps for ?

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Hello. This is my first time to post a thread here at Techguy.org so I hope this site would make a good impression for me. I am
currently studying IT so this techie forum stuff would soon come in handy. I would just like to know why does each time I troubleshoot my netbook device (Acer Aspire One 722) under Devices and Printers it fails to install and fix itself. The devices are
microsoft teredo tunneling adapter and the microsoft ISATAP adapters (1,2 and 3). First of all what are these devices and their importance and how to troubleshoot it manually. Then is there anything I can do to Prevent this, an exclamation mark next to my device is for me irritating to see. . Any help would be greatly appreciated.


One more thing. Is it safe to uninstall it?? How about reinstalling it after that??

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Epox 8RDA3+ w/ AMD XP2800
Crucial 512mb DDR 3200 (took the other one out b/c of the W98 issue)
MSI GeForce FX5200
500W psu

Problem 1: System resource issue

Everything is recognized in the BIOS, but when it gets to the start up screen, it sits there for over a minute before it finally decides to finish booting up. Start to finish, it takes about 2 1/2 minutes. Even at the very start, system resources are at 69%. Now, with only the modem and netscape running, system resources are at 43%. This is ridiculous. Even before I started to add programs, it would take forever to boot up. I've used the Epox book and double-checked all the settings in the BIOS.

Problem 2: Windows installer issue

After the Fdisk and reformat of the hard drive, I thought I'd licked the problem of windows installing things over and over again, but apparently it's back again. In normal mode, device manager shows 3 motherboard resources, 5 NVIDIA nforce2 memory controller, 2 PCI-to-PCI bridge. (I'm almost afraid to view it in safe mode). If I remove anything, windows puts them right back when I restart. If I do it manually, I still get multiple entries.

Problem 3: Video issue

After I've been online awhile, I'll open up a new tab and the video freaks out. It starts with a black outline around the open tab, then seems to spread to the rest of the browser window. Sometimes I can close the browser, other times, I have to do C-A-D to close it.

I have uninstalled, reinstalled... Read more

A:Need troubleshooting help

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My friend came to me with his PC full of viruses.So I thought I should use DBAN and I formatted his hard disk.now when I try to install XP the system does not go through the rebooting process while installation.As a result I have to start all over again.please help.
Thank You

A:troubleshooting a PC

System manufacturer and model?

What media are used for this install effort?


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Hi .. Might be some interest to others , I just notice this in the
Microsoft newsrooms from Carey Frisch

Please follow this WGA troubleshooting procedure:

1. Download and install the WGA Diagnostic Tool:

2. After running the WGA Diagnostic Tool, click
on "Copy to Clipboard".

3. Visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in your post.
4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.

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My computer has problems running IE, it is very slow and freezes a lot. The toolbar also freezes, i usually bring up task manager to un- freeze or speed up the waiting process. I downloaded firefox browser, but this runs even slower. I have a wireless cable internet connection, so internet speed shouldnt be a problem... This is why i decided to come to the site for help.. I went through, step by step, in your "read this before posting a log," and downloaded dds and saved both files. I then downloaded RR, and proceeded to run the program. As soon as it tried to "run," the screen turned black and then immediatley went to a Blue screen error. I couldn't really read what it said, but i did get "irq_not_less_not_equal" out of the quick glance(the blue screen was only up for about 2 seconds before computer restarted.) After computer restarted, i tried running RR again, with the same exact result. The computer is a E-machines model: w2047- Here is the DDS log file:
 Attach.txt   2.41KB
DDS (Ver_09-07-30.01) - NTFSx86
Run by eric at 11:37:14.17 on Mon 09/07/2009
Internet Explorer: 6.0.2800.1106
Microsoft Windows XP Home Edition 5.1.2600.1.1252.1.1033.18.95.9 [GMT -4:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WI... Read more

A:dds/rr troubleshooting

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Good Morning I hope you can help me with my question. I have a Cisco 827 ADSL router. The dsl line went down the other day. I still was able to ping the internet because we have a backup line so when I did a trace ip; it showed it was going out the other line. The DSL line is back online now; but when I do a tracert still it shows it going out the other line; If I change my gateway( on my pc) I'm able to go out the DSL line but I need to know how can I force a "ping" to go out the DSL line so I could know whether is down or not? or how would you approch this issue to find out if DSL is down?

Thank You.

A:DSL troubleshooting

forcing a path is not possible.

whatever program we use, we connect to the socket and then SEND packets.
The SEND will route traffic according to the routing table
(see yours using run->cmd /k route print)

the important like is the DEFAULT GATEWAY address; unless your target is on your
LAN (where traffic will flow there), getting outside your system is via the default gateway.

How to change the default gateway?
disconnect all devices from the router and disconnect any dial-up connection.
wait 30 seconds.
reconnect the link you wish to become the default

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I recently signed up for DSL (3m/768) from cincinnati bell's zoomtown.

I have had trouble maintaining a constant connection at any speed around 8pm to 2am in the morning.

I've only had it a few days but during that time span I would have problems at 3m speed, 2m, 1m, or even 768 settings from the provider.

Today the connection has been stable since about 7am.

Here is a list of my speeds (when the provided set me at 3m) from dslreports.com



Today (sun):

As you can see my download speed is all over the place (and nothing near 2-3m). My upload speed is more consitant around 640 (probably 768 including overhead)

I called tech support many times. zoomtown has sent out a tech already and he couldn't find anything wrong with the line meter reader with regards the connection dropping. When he came he called to set the speed to 3m (was 768 down) and said with 3000/768 I had 16dB s/n. Is that good?

I called zoomtown again and they are going to send out another tech when the problem time is (most likely evening around 8pm). The soonest they can come out is friday.

Has anyone seen this happen before? any ideas what is wrong? Again the speeds listed above are for when they set my connection to 3M. When it was at 7... Read more

A:New guy here needs some help troubleshooting

As some of you know my DSL service has been cutting off on me. For the past 4 days (3 of which I have proof) my connection would drop like clockwork around 8:20PM at night and not come on until morning. Last night I was using xbox live and right at 8:20 or so my connection was lost. I looked out the window and the street lights were just powering on. I called my provider and they said it is likely that could be the cause since they have seen it before.

The only odd thing is that on Sat & Sun night the connection went out around 8:20pm and didn't come back until around 7am. But last night it cut out at 8:20PM and came back on at 9PM or so.

Below is a history of my connection. The green is the ping delay and the blue is packet loss (they have 3 locations pinging my IP):

They are sending a tech out friday evening and to try fix the problem. Hopefully it is as simple as the lights causing the problem (interfering with poorly sheilded cabling). Any other ideas what it might be?

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A computer reports "non-system disk or disk error" at boot. What is the logical troubleshooting process?


Check for a floppy disk

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Okay, so recently I built a system with some pretty nice stuff. I ordered all of it from newegg.com, as I'm sure most of you are familiar with.

The build looks something like this...

CPU: AMD Phenom II Deneb X4 940 (3.0 Ghz)
Video: Radeon HD 1950
Sound: Creative Soundblaster Audigy SE
Mobo: ASUS M3A79T-Deluxe
Memory: 4GB OCZ Platinum DDR2 1066Mhz
OS: Windows Vista Home Premium 64-bit

Anyway, I booted the computer, ran fine and everything, when I noticed the video quality was poor. After some contemplation, I realized I had placed the card into a PCI-E x1 slot, instead of x16. Upon replacing the card in the proper slot, the video had gone out. I suspect the card received ESD sometime during the transfer, but I'm not totally sure it was the card.

EDIT: The card was originally running in a PCI-E x16 slot, but the mobo runs it as a x1 slot.

My brother recently sent me is old Radeon HD 4850, but unfortunately, it is missing somewhere in the postal service.

Is there any way that I can tell if my card has received ESD or if it's a mobo/processor problem?

Any help would be greatly appreciated.

A:Need Help Troubleshooting

Here's a pic: (click to maximize)

Your card can't fit into a PCI-E x1 slot

Anyway the best way to test is by installing another card
Or possibly downloading a Motherboard diagnostic tool from your motherboard's support website (if the tool exists)

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Troubleshooting used to work but now it doesn?t. How can I fix the error message that says an error occurred while troubleshooting.


Check that your Intel Rapid Storage driver is up to date, then look in services to see if the Diagnostic Service Host is running.

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My buddy's computer started acting up recently, where it started to freeze or restart his computer while he was doing intensive tasks(tabbing out of games to do some web searching, raiding in games, etc...). So after some searching online he replaced some parts in order being: HDD, Power Supply, Memory, and Videocard. After replacing all of these we gave up and went with a new motherboard as well. AM3 motherboard w/ matching processor(not sure what his model is at the moment). When he starts his computer now it says "CPU Fan Error" while his fan is working. So after bypassing it he now gets the blue screen of death. Any suggestions at this point? I told him to try reinstalling windows 7 but haven't heard any word yet(he's been at work now since). If this does not fix it, any suggestions of what to do? From what I understand if a CPU is dead then his computer wouldn't start up at all... it's getting frustrating since we're so close to Diablo 3 launch!

A:Help with troubleshooting

You mentioned BSOD's...
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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I'm helping a friend repair his PC, but I've tried pretty much all I can think of.

So far I've ran CHKDSK /R /P, the results of which were no errors...

His description is that it runs a CHKDSK, then tries to boot, but never does. Same goes for Safe Mode, Run Last Good Config. It just freezes on spot.

It's almost as if it is stuck performing CHKDSK, but never actually completing it. (Aside from the Recovery Console) It completes it, but leaves me at the end message: "Windows has made corrections to the file system."

"Various data storage numbers ...

And a single period at the very end, and that's where it freezes.

He doesn't want me deleting any data on his hard-drive either.

Any further suggestions I can try?

Oh, I've also tried testing the memory modules, tested to see if it had sufficient power (Removed the CD ROM power, etc), all checked out fine.

I was actually considering taking a backup of his entire disk, formatting in NTFS, installing XP again, and transferring any remaining data needed back. I don't have his reinstallation disk, but I do have his serial key. I was wondering if I can use the CD I used for my own XP Home installation, except using his serial key (Since it's located on the case.)

If that's at all possible, please let me know what steps I should take. Or, even, I could do a 'Repair Install'?

A:Troubleshooting XP

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Hi,its hawkns my laptop went blank on the screen but fun do operate as well as power on indicator.i tried hold a power button for a munite but nothing worked pliz help me

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When I go get on my laptop , I think it's a hp alter landing not for sure, it won't connect to the wifi hooking up to the house, and when I go to troubleshoot it it says that the problems are wireless capability is turned of not fixed and a network cable is not properly plugged in or may be broken ? But the wifi works on our phone , tried unplugging and everything, what could I do ? HELP ! Please .


hp alter landing - do you have the model number
Most laptops have a wireless switch on/off or FN key

Check the wireless is switched ON
theres often a physical switch or a combination of the FN and one of the F keys to toggle the wireless on/off
often F2 is used - but note , not always - look for a symbol that looks a little like (( i ))

is the wireless on?

post back an ipconfig /all

ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Win + X and choose Command Prompt or Command Prompt (Admin) ... Read more

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Im having a problem with  my hp notebook . Everytime I turn it on , it takes me to the same screen . It brings a small window that says "Recovery Manager" I exit out then it restarts . It keeps happening over and over again I dont know what to do anymore. 

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You cannot, usually, release a 169.x.x.x IP address or 'get' a new one
with the Repair or Renew feature, it doesn't know what connection to
repair other than the 169.x.x.x one and so will nearly always return a
fresh 169.x.x.x. It could be worth a try all the same though:


A:Troubleshooting the 169.xx.xx.xx IP

How is your network built? The router ought to assign you an internal IP address using a DHCP assignment system. If you're just using a hub then that's another problem.

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Really stinks. My wifes computer is aboslutely INFESTED with spyware and she refused to use Norton antivirus because there were good "free virus programs on the web." So I buy Norton, install it, reboot then get "application failed to initialize properly (0xc0000005) click ok to terminate application. I click ok and the backround loads.... and thats all. How do I fix this and get windows to load up properly? Any help would be appreciated. Thanks

A:My troubleshooting....

Hello and Welcome to TSF

Did you ininstall the current anti-virus program before installing Norton ? Running 2 anti virus programs can cause system slow downs/instability and conflicts.

Try booting into Safe Mode and using System Restore. If you have no luck you may be able to do a repair install. If it is that ifested with spyware the easiest way out is a reformat and install.

If you get the system back up, follow these steps to removing spyware/malware.

First Steps at Removing the Malware and Posting your Log

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when trying the update on Windows 7 64 bit keep getting message "troubleshooting has experienced an unexpected problem and cannot continue"


Hi drusus What are you trying to do exactly? Install Windows Updates? If so, what error message and code are you getting when the installation fails?

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Hi,its hawkns my laptop went blank on the screen but fun do operate as well as power on indicator.i tried hold a power button for a munite but nothing worked pliz help me

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My sister had a major power surge in her home recently, and her computer seems to have been damaged. I have been trying to help her get it running again. I know her power supply was blown and was hoping the damage did not reach the motherboard or other components. I tested it to make sure. We have the new supply (after a fiasco with Gateway). I installed it last night, but her computer still won't boot. I am now trying to find the faulty part(s).

Her monitor works fine. Her CD-Rom also opens and closes when power is on. All internal & external cables are correctly plugged in. One thing I noticed is that the new power supply fan DOES NOT spin at all. It's connector is properly connected to the motherboard.

Also, her floppy drive light NEVER goes on when powering up. The cable is NOT reversed and power is properly connected. Is this drive dead?

I cannot tell if the HDD spins either. What should I look for?

How can I tell if her motherboard or processor is indeed fried?

I am going over tonight with bootable floppies, etc to see if I can get anything going; however, if the floppy is dead......no luck. I will also try to put in the XP CD to see if that will boot.

Any other suggestions?

She runs XP Pro on a Pentium III 800Mhz cpu. Not sure model or make of motherboard. She has 384MB RAM. (not sure if that is dead either)

Thank You All!


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I have Windows Vista, Service Pack 1 on an HP a6142n with AMD Athlon 64 x 2 Dual Core Procesor 4400+ 2.3 GHz. RAM = 2GB. 32-bit OS. I have hard drive space used of 220 GB and free of 143 GB. It is a desktop. I have been through the malware log forum and am certified as "clean." My ISP is Charter, and I confirmed with them that our "link" is at 16MG.I'm sort of in the "if it ain't broke - don't fix it" category. I am, however, currently having a problem with a slow machine. It is especially noticible when downloading my email (Outlook 2007). It often goes a byte at a time and heaven help me if someone sent a photo in the email. It can take 10 minutes to do what used to be done in a second or two. There haven't been any new applications loaded in ages. Does SP2 contain anything that might be a remedy for this? Or, is there something that I can specifically do in Outlook to troubleshoot why this is happening and get it speeded up? Does it care about sizes of files or anything like that?Thanks in advance for your help.

A:Need help troubleshooting. Do I need SP2?

For system security reasons I would strongly recommend updating to SP2.

As for your computer running slowly, there are several reasons why this happens.

Fragmented hard drive---defragment the hard drive.

Too many programs running in the system tray---disable their automatic startup feature within the program's settings.

Bloated hard drive with too many non-used programs----uninstall programs you do not need.

Too many address bars in Internet Explorer-----remove all but one, it also gives you more browser space.

Too many add-ons in Internet Explorer---most are not needed, flash players are okay, but too many add-ons slow the browser down.

Too many browser helper objects in Internet Explorer---Most don't help at all.

ActiveX control files------again depends on what its for and if its really needed.

The list goes on, but these are a few that can slow down a computer while surfing the net.

Firewalls, security settings in browsers can slow you down a bit to, but they are worth the the protection they give you----Do not disable those.

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System Specs:
Motherboard Asus P8Z77-V Pro
CPU: i7 3770k
PSU: Antec EA650 Green
GPU: Gigabyte GTX 670 2GB OC
SSD: OCZ Vector 128GB SSD Indilinx Barefoot

First problem, every time I started my system, it would run a scan on the SSD for no reason. Figured there was something wrong with it, and exchanged for a new one. Same problem.

Today, suddenly the SSD disappeared from my boot devices completely. I am unable to find the SSD in the bios, and the system can't boot up.

About to give up on it and just use the HDD. Any suggestions on troubleshooting?

The ssd is connected to the Intel Z77 Sata 6 Gb/s connector on the motherboard.

A:Need help troubleshooting SSD

So the SSD is the primary drive with the OS installed? Is it set as AHCI in the bios?

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