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Spectre x2 detachable 12-a009nr will not turn on

Q: Spectre x2 detachable 12-a009nr will not turn on

We have had the spectre x2 detachable 12-a009nr for less than one week. My son was using the notebook, then left it alone for a few hours and now it will not turn on. I have attempted to charge it, still will not turn on. Is there any way to do a hard reset or some sort of reset while it is not on?

RELEVANCY SCORE 200
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A: Spectre x2 detachable 12-a009nr will not turn on

Hello mjtwitch, Welcome to FORUM !! Please try this document : http://support.hp.com/in-en/document/c01684768 You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article. Hope this helps, for any further queries reply to the post and feel free to join us again !! **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

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RELEVANCY SCORE 81.2

Dear Experts, In my HP spectre X2 12-a009nr laptop, LTE service is not working in india as it seems to be equipped with lte4110/4112 driver modules. It came with verizon SIM inside it but after inserting local operator's 4G SIM, It doesn't recognize the local lte network may be it is mapped to vz lte. I tried installing 4112 gobi driver but then cellular service itself is not recognized. Any help will be of great appreciation. Regards,RV

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RELEVANCY SCORE 68

I am unable to get a definative answer from any one whether of not this new 12" (not the 13") model support an external monitor.  Specs and screenshots show only USB-C ports.  Is there another port?  Can you attach one with an adaptor via the USB-C port?  A support export said he saw an HDMI port, but I suspect he was looking at at the 13" Spectre.










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A:New Spectre 12 x2 Detachable

 Great Question @meisenman?  With the upcoming Spectre 12 x2 PC the USB type-C ports can be used to plug in an external monitor. You will need an HP USB type-C to HDMI  or VGA adapter to allow one to be plugged in. USB Type-C Compatibility Chart for computers, adapters, docks and hubsDescription HP Spectre 12-a000 x2 Detachable PC     HP USB-C to USB 3.0 Adapter  x    HP USB-C to HDMI Adapter  x    HP USB-C to VGA Adapter  x      

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RELEVANCY SCORE 67.2

I have had my Spectre x2 for 6 months. In that time it has turned itself off and won't restart x 3 or 4 times; won't start when I first turn it on after being shut down, twice. It has taken from 3 to 30 minutes of trying to turn it on before it will start. When it starts (anytime) the light on the caps lock button flashes; when it won't start no light flashes-nothing happens. I don't believe this is a power issue. I read on another forum that some of these models have needed to be returned to HP for repair as there is a hardware fault.

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RELEVANCY SCORE 66.8

I am having an issue with my Spectre x2 detachable windows 10??. the detachable keyboard has been a great pain this last weeks. It started by giving not working for some seconds then it would work until just recently it fully stopped working the backlighting doesn?t work the keys don?t work nor does the touch pad work the only thing that is working fine is the bang and olufsen speakers in the keyboard I have tried everything, reset my computer, detached it and attached it back again and even troubleshooter my entire computer nothing seems to work and real pain is that I have only had this 2 in 1 for 4 months and my warranty has already expired?? hope someone can help?..

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RELEVANCY SCORE 66.8

Does anyone know of an external battery pack that will work with the Spectre x2? I've tried 2 packs and various cables and nothing seems to work. I even wasted my time and bought the HP external battery that the HP support staff promised me would be compatible. Thx

A:Spectre X2 12" detachable external battery via USB-C

Why HP's the odd duckIn the chart above you can see there?s one vendor with a glaring-red problem: HP with its Spectre X2. Keep in mind, I?ve updated the Spectre X2 with the latest UEFI and it still won?t work with third-party chargers. Here?s why.After speaking with HP officials about the issue, it appears the company is just playing it safe. Fearing that a counterfeit or out-of-spec charger could make the touchscreen or audio subsystem flaky, HP has limited the access non-certified chargers have to the device. For now, HP exec Mike Nash told us, only ?overnight? charging, or charging while the device is off, is supported.?Are we being too conservative?? Nash asked. ?I don?t think so.?HP is committed to USB-C?it already has four or five devices that use it for charging. The company just doesn?t believe the spec is ready for interchangeability yet.Lee Atkinson, a distinguished technologist at HP who?s been leading the effort to corral PC makers around USB-C, said the upcoming Power Delivery 3.0 spec should solve many of the outstanding issues, such as how much voltage to supply and how to control which way power flows between two devices. Atkinson said OEMs all agree it has to be done correctly and with group consensus. 

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RELEVANCY SCORE 66.8

Can any one suggest an external battery that can charge the Spectre X2 12" detachable via USB-C?

A:Spectre X2 12" detachable external battery via USB-C

I too would also like to find an external battery pack and/or cable that can charge the x2. Although the Spectre x2 has relatively poor battery life, I was willing to purchase it as it charges via USB-C and I incorrectly assumed any high-power USB charger or external battery pack would charge it. I've tried a number of USB chargers and battery packs with a Belkin USB-A to USB-C charger cable and have had no luck charging the Spectre x2.

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RELEVANCY SCORE 66.8

My Spectre X2 Detachable tablet/notebook was bought in June 2016. It has been turning off unexpectedly for around a month now, making a 'click' noise when it does this. After it has turned off it can be difficult to turn back on. I have checked the  HP Support Assistant and everything it up to date. Any other ideas of what could be wrong? Thanks in advance Laura

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RELEVANCY SCORE 66.8

One of my charge ports stopped working shortly after I got the tablet.  Is there any software setting that could have shut it off or will this be a warranty issue?

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RELEVANCY SCORE 66

I upgraded to the creators update yesterday and my battery is no longer charging.  Windows give the message "plugged in, not charging." There is a possibility that reverting the battery drivers might work, but I don't see any listing for battery drivers in particular.  I've tried the processes mentioned around the place about power cycling, and/or uninstalling the battery from device manager and then scanning for hardware changes  No luck. Is there any approach I can take without reinstalling windows from the recovery partition?

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RELEVANCY SCORE 61.2

Does anyone know how to fix/ solve my problem?

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RELEVANCY SCORE 61.2

Laptop will not boot. It had booting problems from day 1 but I've always found a way for it to turn on. Now, nothing works. It has full power. Any suggestions? Also, is the a live telephone support for HP? The online support isn't helping me, at all. If there is no telephone support, I'm never buying another HP!!!

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RELEVANCY SCORE 61.2

HP Split 13 x 2 Detachable PC 13-r010dxWindows 8.1Couple years old, but in immaculate condition, hasn't been used much. Charging light comes on when plugged in. Computer won't start when tablet/screen is docked or undocked. Screen is completely black in all circumstances.

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RELEVANCY SCORE 60.8

The HP ENVY x2 Detachable PC 15 will no turn on. Holding the Power button for 10 seconds produces a whirring sound but does not turn the tablet back on. The AC adapter light is white when the power cord is turned on. The Power Light on the opposite side is off. What else can I try?

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RELEVANCY SCORE 60.8

I bought this at the end of August, as something to use when I was away from home. Took it away in Sept, all worked fine, til one day I tried to turn it on and it wouldn't. Eventually got it to work by holding down the power key. Now it's intermittent: sometimes works fine, sometimes takes repeated attempts, sometimes I have to hold it down and get the CMOS message. Any ideas how to fix this?

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RELEVANCY SCORE 60.8

We bought brand new - and pluged in to charge and we can't get the PC / Tablet to turn on?  We have connected to the AC Power cord...we have unconnected all items and charged for 30 mins and still nothing.What are we missing??  

A:HP Pavilion x2 Detachable PC - brand new won't turn on.

@tsmith223 , Hello and welcome to the HP support forums. First thing I would try is a full charge for 24 hours and see if that helps if not please post back. Thank you agian for posting and have a great day.

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RELEVANCY SCORE 60

Product name: HP X2 Detachable 10-PO19TU
Operating System: Windows 10 (64 bit)
Purchase: Jan 18 2017, Local HP Dealer
Battery: Built in
AC Power Adapter: Works on another detachable (different brand)

Hello, WF here. I asked the retail assistant what to do when my notebook battery went down to 5%. Advised to completely shut it down, after charging, instead of sleep. I left it shutdown for a week or so only to find the battery completely drained. Even after charging for 20 hours yesterday there is no LED charging light. The notebook will not turn on at all despite holding the power button for 30 seconds.
I can't test and calibrate the battery by pressing the F2 key as suggested by the HP Forum post since the notebook won't turn on. Neither can I use the HP Support Assistant to check the battery.
It is such a pity to see my new notebook like this as the rear camera works excellently and there are folders stored on the 500GB hard drive. Sending my notebook for battery replacement is not an option as there are confidential files on both drives. Could you help?
 

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RELEVANCY SCORE 50.8

 I was in the process of worling on my 1 1/2 year old Spectre when it beeped and shut down. I checked the power cord and plug in to very whether it was the problem or not, it isn't....Cannot get the computer to boot up and it appears to be totally dead. Does HP have an address where  can send it for service and or repair, If so can anyone provide me the address and/or telephpne number

A:My HP Spectre won't turn on

Hi,Please try:http://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlhttp://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlRegardsVisruth

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RELEVANCY SCORE 50.8

Sorry to say that I have joined the club. My 7-month-old HP Spectre also won't turn on. Got the message that the battery was low, plugged into the socket to no effect.  By the looks of this forum, the problem is unusually common. HP should practice better customer service and recall their faulty product. I will avoid HP products until they re-establish their reputation, if ever.

A:HP Spectre won't turn on

My Spectre just did the same thing. I tried posting in the primary thread for this issue, but aparently it has been closed.So, my $1400 notebook that doesn't have a scratch, dent or ding was sitting on a table, then suddenly, a quiet pop noise, and then no power, no lights, nothing. I'm 28 days out of warranty and HP has refused to repair this as a warranty claim.

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RELEVANCY SCORE 50.8

Hello, I have  spectre x2 12" detachable laptop. It was working just fine, but suddenly one mornng it is not turning on! I would appreciate any help in getting it to start up again! Here is what I have observed so far:  1. I checked the forums and tried the suggested fixes, such as holding the power & volume up together for 15 secnds. It had no effect. 2. I tried the sam with power + volume down button - again no change. 3. Sometime when i hold the power button the caps lock lights just flickers, then goes off.  It never comes back on afterwards. 4. Sometimes after keeping the power button pressed for 15 seconds and seeing no change, i have left the laptop in the case. But when I opened it next day, i found the laptop to be quite warm. So it appears that the system may actually have been on, but the screen as still blank, no sign of anything coming on. I am out of the warranty period, since the piece is now 1 year & 3 months old! So any help in reviving it will be great!! Please help. Thanks in Advance.

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RELEVANCY SCORE 50.8

Hi!  was using my Spectre x2 earlier in the day and now it won't turn on.  only wi-fi light on.

A:Spectre x2 won't turn on

Hi stampdame, I would like to welcome you to the HP Support Forums!   I am sorry to hear that your HP Spectre x2 will not turn on. I will try my best to help you with this problem. To guide you better, could you please tell me the full model number and the operating system that is currently running on it. Here are some guides for How Do I Find My Model Number or Product Number? and Which Windows operating system am I running?.Are you getting any error messages? In the meantime, here is a document for Computer Does Not Start (Windows 8) are steps that should help you with this issue. I hope this helps, please let me know how it goes. Thank you and I hope you have a good day!




I worked on behalf of HP.

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RELEVANCY SCORE 50.8

Been plugged in but no led light by adaptor in socket. Window logo on screen flashes4 timesTried power via the tablet portion and keyboard

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RELEVANCY SCORE 50.8

Just recently whenever I try to turn my HP Spectre X2 Detachable on after shutting it down, it won't turn on. The F6 Mute button has the light on, suggesting that the device could be on, but the screen isn't. To turn the device on, I have to hold down the power button until the F6 Mute light goes off, as if it has been force shut down, and then press the power button again to start the device up. Has anyone got any idea what could be causing this problem or how I could go about fixing it? Thanks in advance.

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RELEVANCY SCORE 50.8

I have had my machine for 4 weeks and it has been problematic from the beginning. At this point it will not turn on at all. I participated in a help desk chat this afternoon. It was extremely courteous and helpful. I expect a box tomorrow and a repaired computer back within a week. Fi gers crossed

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RELEVANCY SCORE 50.8

Been plugged in but no led light by adaptor in socket. Window logo on screen flashes4 times

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RELEVANCY SCORE 50.8

Suddenly my hp stopped turning on! I tried buying a new charger but it doesn't turn on anyway!Even the caps lock light doesn't come up anymore.

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RELEVANCY SCORE 50.8

Hi, I was using my HP Spectre x2 earlier today and when I came back later it wasn't turned on. Now it won't turn on at all. If I plug in the power adapter to either of the usb ports, the light does not turn on for either one. I have tried pressing the power and volume buttons together as well but nothing happens. If I attach the keyboard to the tablet, the F6 light does not come on either. It is completely dead and won't turn on and appears to have no power at all. What should I do?

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RELEVANCY SCORE 50.8

Yesterday my HP Spectre was working. Today, laptop won't turn on at all. It is completely dead and won't turn on despite power cord being plugged in. Spent over $1400 at Best Buy in May of 2015 thinking I was investing in a high end laptop that would last me years. Called HP support after reading the hundreds of other posts about this problem and now have to pay an additional $320 to get computer fixed bc I am out of warranty period! They only give a 90 day warranty after it is fixed and I am now worried the Spectre is a "lemon" and will have to eventually buy a replacement. It seems this issue is not isolated, but rather an inherent design flaw as many people have expressed they had a similar issue. You would think a company like HP wold want to keep its customers happy and repair the laptop at a minimal to no cost to its customers. Was a loyal Hp customer but not anymore! Total investment I'm this laptop is now over $1700! Not a happy camper.

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RELEVANCY SCORE 50.8

Hello, just after some help, My spectre is not turning on. It is fully charged. I have looked at all the trouble shooting tips and googled everything I can  and nothing. I can't even find the product number or serial number. Any help would be very much appreciated..thank you

A:Spectre x2 won't turn on

The product and serial number should be on a sticker on the box it was delivered in. I have been advised that disconnecting the power adapter and holding the power button for longer than 8 seconds should hard reset the Spectre X2. Is your ultrabook still within the warranty period of one year?Check your warranty status Here.

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RELEVANCY SCORE 50

My laptop is just over a year old and is not heavily used. When trying to use it today, it turned off, despite being plugged in and now will not charge (no light comes on, even when connected to a power source). It looks from the forums as though this is a known issue. I'm really disappointed as it was an expensive product and should not fail after a year. Has anyone been able to resolve this?

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RELEVANCY SCORE 50

Unfortunately our machine is 1 year + 1 month old and they won't give us a break on the repair. They estimate that it would be $300. I agree with many folks on this topic that this is a design issue and they need to do a recall instead of having their customers pay to replace the faulty parts.

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RELEVANCY SCORE 50

My HP spectre x 360 was working fine a couple days ago. I was using it on battery power and got a note that battery power was low. I was finished for the night so I closed it up without plugging it in. The next day I tried to turn it on it wouldn't power up at all, even when plugged in. When I plug the AC adapter in, there is a steady white light that comes on next to the port. I have tried the troubleshooting tips attempting to do a hard reset and there is no response whatsoever. I am extremely upset to read that this is a common issue. I am two months past warranty, and the timing seems very odd. I am self-employed and cannot afford to be without this laptop, which I spent a lot of money on. What is my recourse?

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RELEVANCY SCORE 50

Model 13-4003dx.  Owned computer about 2 years. Powered on computer at approx. noon today.  At approx. 12:20pm, computer shut itself off while in use (was sitting at desk, playing a game).  Computer would not turn back on.  Power light next to the power cord was not illuminated; there were no signs of life.  I let it rest for a while, blew compressed air around the vents - still nothing.  Took laptop to Best Buy to let Geek Squad look at it.  While I was there, attempted to turn on computer at approx. 3:00pm - voila, it was working normally.  Geek Squad person looked through events log and noted that at the time of the crash, Windows had successfully installed an update. Felt stupid, went home, backed up my files, continued using my computer normally. At approx. 8:00pm (same day), computer shut itself off again (was sitting at desk, typing in a Word doc and had 2 browser tabs open).  Computer will not turn back on.  Light next to power cord port does not illuminate (whether plugged in or not) - no sign of life whatsoever.  Has been about 3.5 hours now. I have tried:- Blowing compressed air around vents (again)- Performing a hard reset - nothing happens- Following other troubleshooting options for Windows 10 in this support guide - AC adapter is in perfect condition; electrical outlets definitely work; room temperature is approx. 75 degrees.  Can't run any diagnostic programs since I can'... Read more

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RELEVANCY SCORE 50

Hi! was using my Spectre x2 yesterday and now it won't turn on.only Caps Lock light on / off

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RELEVANCY SCORE 50

My laptop won't turn on, even when plugged into a power source.  No lights at all.  Holding down the power button for 30 seconds did not help.  There is no removable battery.  Please advise.  

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RELEVANCY SCORE 50

I am having the same issue as other people in this forum: http://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-spectre-x360-13-4005dx-will-not-turn-on/td-... My laptop will not turn on, it is less than 18 months old. I tried to raise a support request on HP's UK website but it does not allow me to proceed and speak to anyone as it is now out of warranty but instead directs me to the forums. I think that personally this is a joke, since most mobile phones and other electronic devices have 2 year warranty - for such an expensive laptop to fail just after the warranty period expires leaves me no trust in the HP brand! @Omar-E Can you or someone else in the team help me and raise a repair request for me? It seems that other customers have been having their devices repaired with the same issues out of warranty, as it seems to be a design fault with this motherboard. Please help!!! 

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RELEVANCY SCORE 50

Like several others on this Forum, I came home to find my Spectre x360 laptop shutdown, and it won't turn back on.  I tried using my spare charger to no avail.  I called HP.  The support guy told me to try holding down the windows keyand the V key together, and trying to turn it on again.  No dice.  My warranty expired last year.  $659.99 without taxes to fix it! I could buy a new computer for that kind of money.  Very frustrated to see that so many other people are having the same problem. Although I loved this computer up to this point, I will not buy another HP.

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RELEVANCY SCORE 50

When I try to turn on the laptop and press the power button it just blinks once and then nothing happens. I tried holding it for 15-20 seconds already and it's a spectre so it has a built in battery that I can't take out. Please help

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RELEVANCY SCORE 50

I work on it the night before and it was working perfect. It had 50% of battery when I turned it off. Today I tried to turn it on but it didn't. I tried to charge it but even if the charging indicator light is red it doesn't turn on. It seems to be dead. What can I do?











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A:My spectre x2 doesn't turn on at all. What can I do?

Hello Anitamira, -Could you please try removing the battery and the charger and Holding the power button for about a minute. -Then connect once again the battery and the charger and try to turn on the computer. -If that does not work, please try only with the charger and  remove the battery to see if there is a problem with the battery. -Also check if when the computer turns on shows leds on the bloq mayusc button. Please let me know if you have any question. regards    

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RELEVANCY SCORE 50

I was using my spectre x360 with the battery charged to 100% and plugged in. Then suddenly the entire system just shut down. It won't turn back on (even after a hard reset) and the charge indicator light no longer turns on when its plugged in. So I've basically got a $2,500 paperweight sitting on my desk, and I must say I am extremely disappointed in this less than 2 year old supposedly premium laptop from HP. This device should have easily lasted 4-5 years not a little over 1. The laptop itself is in prime condition and looks brand new, there are no dents or scratches, and it has not been dropped once in its entire life.  Reading through this forum it looks like this is a very common problem with this particular laptop from HP, so I hope that there is some reasonable solution. 

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RELEVANCY SCORE 50

Good afternoon!I have an hp Specter X360 model 13-4003 DX purchased in July 2015 at Best Buy in Miami. He not turn on have 1 month. I already consulted the hp specialist technician in Brazil and after many tests the problem was not discovered. I'm resorting to this forum to try to find out what have happened and how to solve it.Awaiting return.Thank you!

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RELEVANCY SCORE 50

I am adding to this forum because this is May 4, 2016 and the problem has been noted on the forum since October 2015. If I had read the forum prior to purchasing, I would not have purchased this laptop or I would have investigated to be certain the problem has been fixed. I am sooooo disappointed in HP.I really don't know what to do now.

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RELEVANCY SCORE 49.6

I too have same frustration as many - my spectre worked fine and next day wouldn't power on.  I purchased my Spectre 360 directly from HP online at full price, believing I would receive GREAT service if any issues.  Much to my disappointment this was not my experience when I contacted support - they told me most likely the motherboard failed and I would need to pay parts & labor to replace the motherboard.  My laptop stopped powering up after owning for only a year and a half and would expect for $1000 this would perform at least as well as my hp Pavillion dv7 - it still works!  I tried a hard reset, no success.  The computer was connected to AC and the battery was full when it died.  HP needs to take responsibility for selling defective computers, delaying the launch would have saved much heartache.  It is clear that my problem is not isolated. Appreciate being directed to an appropriate contact whom can take action in repairing /replacing my laptop.  Thank you! 

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RELEVANCY SCORE 49.6

It will not turn on any more after my HP Spectrum x360 turned off. My warranty was expired. I replaced the battery, but It is no help. It is still in like new shape!  It seems to be a Motherboard defect but I think It is Hardware design problem, The fan  turned on after it was extreamly hot. I sometimes turn off laptop after extreamly hot, and I turn on again, but Motherboard does is not working any more now - It won't turn on.  I used samsung or apple before, but thoes laptops's fans turn on after slightly warm. HP Spectrum x360 Series make damages of Motherboard due to It has a bad ventilation and fan control system to protect Motherboard Heating .This expensive HP Spectrum laptop  is blown out now because of the bad cooling system design. I found  lots of HP Customes were the same problem for "Won't turn on or Audio Problem". This Motherboard is very expensive, so, I am thinkig I have to purchase other brand. This is Bad Experience!

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RELEVANCY SCORE 49.6

It will not turn on any more after my HP Spectrum x360 turned off. My warranty was expired. I replaced the battery, but It is no help. It is still in like new shape!  It seems to be a Motherboard defect but I think It is Hardware design problem, The fan  turned on after it was extreamly hot. I sometimes turn off laptop after extreamly hot, and I turn on again, but Motherboard does is not working any more now - It won't turn on.  I used samsung or apple before, but thoes laptops's fans turn on after slightly warm. HP Spectrum x360 Series make damages of Motherboard due to It has a bad ventilation and fan control system to protect Motherboard Heating .This expensive HP Spectrum laptop  is blown out now because of the bad cooling system design. I found  lots of HP Customes were the same problem for "Won't turn on or Audio Problem". This Motherboard is very expensive, so, I am thinkig I have to purchase other brand. This is Bad Experience!

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RELEVANCY SCORE 49.6

My Spectre 360 made a fizzling sound then turned off. There was a slight odor from the vent. It will not turn on. It's completely dead and even the charge light does not come on when plugged in. I did a search to trouble shoot the problem and it seems that this is a very common issue with this particular laptop. I'm disappointed that HP hasn't reached out to owners with this model to rectify the problem. I have been a very loyal HP customer for many years and spend more on their computers because I know they will last. My previous HP cost about $2300 ( it's still kicking) and this one was around $1000. I'm 8 months out of warranty and frustrated that I spent the extra money only to have a really big expensive paperweight. if anyone has any input or solutions I would really appreciate it.

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