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Thank you Lenovo | Open Letter to Lenovo Users & Tech Support

Q: Thank you Lenovo | Open Letter to Lenovo Users & Tech Support

A few weeks ago I saw the Lenovo K430 on NewEgg while shopping for a new Desktop. I was amazed by the K430?s features and great looks. However, after doing some research I became very baffled about the Power Turbo Switch and the many horror stories about upgrading the graphics card. I called Lenovo Technical Support to talk about possibilities and get advice about the graphics card, a woman answered the phone and informed me she had no idea or information about graphics card; but she recommended I speak to Sales. I was transferred to sales and they too informed me that they knew nothing about the computer or graphics card. I decided to call B&H Photo, the name sounds deceiving but they really are the best with support. The Technical Support told me if I really wanted a great computer I should think about building my own. So today, I embarked on the journey to build my own computer and I want to say thank you to Lenovo. If it wasn?t for Lenovo's extremely bad Tech Support and Sales I would not have built my own computer. Lenovo you are so terrible and clueless, you have inspired me, you have driven me by showing me your lack of knowledge and sense of awareness, the idea that a company has a sales and tech department that knows absolutely nothing about their own product. Thank you Lenovo, you are simply the worse PC maker on the Planet! Thanks to you; today I have the most powerful computer I could ever imagined. The only Tech Support Leno provides is the word Support on their website. Here is a little taste of my complete Specification; please enjoy: Motherboard:ASUS Sabertooth X79 LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 ATX Intel MotherboardProcessor/Chipset:Intel Core i7-3820 Sandy Bridge-E 3.6GHz (3.8GHz Turbo Boost) LGA 2011 130W Quad-Core Desktop Processor BX80619i73820Video Card/Graphics:EVGA 03G-P4-3668-KR GeForce GTX 660 Ti FTW+ 3GB 192-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video CardPower supply/PSU:CORSAIR HX Series HX750 750W ATX12V 2.3 / EPS12V 2.91 SLI Ready Crossfire Ready 80 PLUS GOLD Certified Modular Active PFC Power SupplyProcessor Fan:COOLER MASTER Hyper 212 EVO RR-212E-20PK-R2 Continuous Direct Contact 120mm Sleeve CPU Cooler Compatible with latest Intel 2011/1366/1155 and AMD FM1/FM2/AM3+RAM:Four CORSAIR Vengeance 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3 1600 Desktop Memory Model CMZ16GX3M2A1600C9. 64BGMy new computer is called Endeavor; with the tagline, Inspired by Lenovo.Thanks again! Goodnight & Good luck! Your friend AMP.

RELEVANCY SCORE 200
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A: Thank you Lenovo | Open Letter to Lenovo Users & Tech Support

Ahhhhhhh, one of the lucky ones that escaped the powerful grip of Lenovo :-) you are sooooo lucky.

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RELEVANCY SCORE 92

I have been dealing with Lenovo Tech Support for months now and it has been absolutley horrible the entire time. I have never had as poor of an experience with any company ever as I have with Lenovo. My laptop had a factory issue with it that led to it not turning on at all. I sent it in to be repaired in August and no progress has been made since then. I called over two weeks ago to inquire about getting a replacement laptop sent in lieu of waiting a ridicuolous amount of time. I was lucky enough to be assigned the wonderful Michael Summey as my case manager and a quick Google search reveals that my experience that I had with him was similar to that of many others. Michael failed to do ANYTHING whatsoever. I received an email asking what laptop I'd like to receive and where I'd like it to be sent. I replied and waited 3 business days as instructed. Nothing followed. There was no confimation, no laptop was sent. Michael failed to accomplish a single thing. So I called again 10 days after the original to see about finally sending a laptop, I was then promised "a new case manager will call you TOMORROW". As anyone who has dealt with Lenovo would expect, I received no call. I called today to try and remedy this and guess what? Nothing changed. Both myself and the customer service rep spent over an hour trying to contact Mr. Summey and we received no answer. I also left a voicemail and email and received no response. The level of unprofessionalism with this entire ordeal is absol... Read more

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RELEVANCY SCORE 88

i cant fix my lenovo laptop problem .I installed ms office which gives me error now

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RELEVANCY SCORE 85.2

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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RELEVANCY SCORE 83.2

New low in customer service. Had a Lenovo tech here to do a warranty replacement of the display on my laptop and he left it in much worse shape than he found it and gave us a scare as an added bonus. He was yelling and clearly kicking things around out of frustration several times while he was here and then just left. I had debated asking him to leave but was honestly afraid to engage him, but having him just leave was really odd. Called the cops to be sure it was documented and to see if there was anything else we should do. And while that was all odd enough, then I called Lenovo to see what they would do to sort this out and all they can do is escalate me for a call from a supervisor in 2-3 business days.  Got an email yesterday saying they would get back to me in one business day and then tonight got this gem from escalated support: Subject: 02554745 [ ref:_00D30V2Wu._5001412BHaF:ref ] Hello Mr FreemanThis is regarding your Lenovo computer and the recent onsite service for your unit. I certainly apologize if the onsite technician did not repair your computer to your satisfaction.It is Lenovo's policy to ensure complete customer satisfaction and professional service to our customers. Please advise if your machine is still inoperable.Thank youRosemaryLenovo Case Managerref:_00D30V2Wu._5001412BHaF:ref***They seem to be missing the fact that the tech broke the machine and was so creepy we called the cops.

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RELEVANCY SCORE 78.8

Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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RELEVANCY SCORE 78.4

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

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RELEVANCY SCORE 77.6

"[email protected] +1-888-995-2099 for Lenovo Laptop support, fell free call us for better Lenovo laptop technical support & help. Our technician always ready to help you at any time.
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Lenovo support | +1-888-995-2099 | lenovo customer service

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RELEVANCY SCORE 77.6

I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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RELEVANCY SCORE 77.6

Good evening! I have a Lenovo Edge 2 that has been babied since purchased. Never abused, dropped, no scratches or dents, it's in fantastic condition still. I purchased the extended warranty, hoping I'd never need it.Last year, it stopped charging properly. The battery power dropped to 0%, and hasn't increased since. The machine will only power on when plugged in to AC power, and will immediately power down when the adapter is disconnected. The charging status indicator LED on the right side of the machine flashes orange in a non-steady, intermittent pattern, and the charging indicator in the taskbar in Windows 10 does the same thing. I returned the machine to Best Buy, they sent it to their "Geek Squad" facility for repairs, and the AC Adaptor and battery were replaced, under warranty. The machine was returned to me, and still doesn't charge.I contacted Lenovo, they advised I would need to return it to their facility for repairs. I put it in the provided box, and dropped it off to FedEx on 6/24/17. It's now been 2 weeks. I contacted Lenovo to inquire about the status of the repair, and was told "The technician found evidence of damage, and the upper case will need to be replaced as well, but damage isn't covered under warranty, so you'll need to cover the cost of the repair." I asked for the price, was told "A technician will email you with the price." I inquired about the status of the original repairs, they told me the claim was on hold, pending my review and... Read more

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RELEVANCY SCORE 76.8

Since you have to hunt around different Lenovo sites (and other sites) to find out about these softwares, I decided to make a post to get feedback from actual Yoga owners on how these programs interact, what they do, which ones are prerequisite, and which ones are unnecessary. Please don't take this as a blanket answer. This is just what I have found. It might be right - it might be wrong. I'm looking for others to post their experiences as well. Lenovo System Interface Foundation Driver - Necessary prerequisite (missing driver in device manager without it). It allows the Lenovo Utility and Lenovo Companion to work. Lenovo Yoga Mode Control - Necessary if you want to use your yoga to seemlessly change between all the different modes (laptop, tablet, tent, stand). This software is responsible for autorotating and putting Windows into tablet mode. Lenovo Utility - Recommended(?) This one I'm not too sure on. I remember that I was missing some function that I wanted but I can't remember what it was now. Maybe battery cycle count and health? Lenovo Companion - I don't have this one installed and don't think it's necessary but would like someone else to shed some light here.

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RELEVANCY SCORE 76

having had this yoga700 14 for a year ,a nd today it is dead , no power at all , the  the LED indicator light is not on even with the adapter plug in . ONE year , this is the shotest life laptap that I have ever own. And I have had it sent to Lenovo's depot center four times in this one year . I can only say that their skill is terrible , every time I received my computer from the cemter , my computer would have some new ugly scratches and some sign and distorting edge which was apparently caused by improper disassembly operations. A month ago the computer could not boot up , and it was sent in again and they replaced the motherboard . in just a month, it completely  dies now ,  it does not have power at all, the power led indicator does not turn on at all , even if I have tried several confirmed working adapters. So you can see how poor their quality is   warranty is expired now , I m really disappointed with this first lenovo product I owned  , it was the first and it would be the last lenovo product in my life.       

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RELEVANCY SCORE 72

after i choose for the option in lenovo vantage battery to keep it between 55/60% now i can't turn it of because i can't open the lenovo vanatge settings .... any way to turn it off ? 

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RELEVANCY SCORE 70.8

Your website is very similar to OTS.
 

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RELEVANCY SCORE 70.8

Hi,
I am operating windows xp. Yesterday I downloaded and installed Norton 360. The message that appears is "cannot connect to live update server"
"Norton 360 has detected that you PC is connected to the network, but was unable to connect to Symantec Support." I can't get any live updates or any tech support.
Please Help
 

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RELEVANCY SCORE 70.8

Running W2K, Tomcat 4, and Internet Explorer on Pentium III.

The name of my Java servlet class file is GetAccessData.class.

In IE I am able to display data from a MS Access database by typing the following into the address line:

http://localhost/servlet/GetAccessData

But I am not able to display this data when I try to call the servlet from a JSP page.

Here are the contents of my servlet and my JSP page:

********** Servlet: “GetAccessData.class” **********

import javax.servlet.*;
import javax.servlet.jsp.*;
import java.util.*;
import java.io.*;
import javax.servlet.http.*;
import java.sql.*;

public class GetAccessData extends HttpServlet {

public void init(ServletConfig config) throws ServletException {
super.init(config);
}

// Process the http Get request
public void doGet(HttpServletRequest request, HttpServletResponse response)
throws ServletException, IOException {
String address = "/GetAccessServlet.jsp";
RequestDispatcher dispatcher = getServletContext().getRequestDispatcher(address);
dispatcher.forward(request, response);

response.setContentType("text/html");
PrintWriter out = response.getWriter();

try {
Class.forName("sun.jdbc.odbc.JdbcOdbcDriver");
Connection con = DriverManager.getConnection("jdbcdbc:LoganContacts", "", "");
Statement statement = con.createStatement(ResultSet.TYPE_SCROLL_INSENSITIVE,
ResultSet.CONCUR_READ_ONLY);
ResultSet rs = statement.executeQuery("Select FullName from ... Read more

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RELEVANCY SCORE 68.4

I am an owner of a ThinkPad T450s. I just want to describe the recent horrible experiences I have had with Lenovo Tech support. There is an issue with my battery where it doesn?t securely snap into the bottom case and it always rattling and loose. I called Lenovo Tech support and they set up a depot service to be repaired at the repair center. Having had a bad experience with Lenovo repair center in the past, I took pictures of the laptop in various angles as well as put a note on the laptop stating that the laptop is in mint condition and please be careful with it. I received the laptop back on June 21 and immediately I saw scratches on the laptop lcd lid. It was very clear that while replacing the bottom cover, the technician didn?t place the laptop on the soft surface with ended up damaging the top lid. On top of the damage, the original issue of the lose battery wasn?t fixed. I didn?t know how it passed QA. I immediately called Lenovo Tech Support again and was on the phone for an hour and was told that an onsite tech support would be scheduled. I was told that the only the lcd lid would be replaced and the bottom cover would be replaced again. I told the agent that replacing the bottom cover wouldn?t fix the issue as they have already tried that at the repair depot. I also told the agent that you can?t just replace the lcd lid alone as the middle and outer lcd bezels aren?t salvageable. Once they are taken off, they can?t be reused. The support agent didn... Read more

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RELEVANCY SCORE 68

HiI had a lenovo Y50 after I update my winows to win 10 first my bootup speed is too long and when I try to check the drives I found  registered SN in lenovo belong to other mobile device. what shall I do?do belive that lenovo move to other chines low quality product without any after sells servises? thank you Koorosh 

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RELEVANCY SCORE 64

hi all i have a big problem! i have a lenovo laptop which runs windows vista and by a big mistake i have seemed to deleted all of the laptop users and cant do anything with it. i get to a page where i would normaly click on a user but there is nothing there to click on. any ideas would be very helpful thank you by the way i dont seem to have the widows recovery disk either

A:how to reload users on a lenovo laptop

hi i think you may need to restore your comp to factory condition and then make new accounts this is only my opinion

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RELEVANCY SCORE 63.6
RELEVANCY SCORE 63.6

Hi, I have a Lenovo ideapad B50-30 (80ES)    Does  this model support a ssd hard drive in the bay for the dvd using a caddy box?  Thanks.

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RELEVANCY SCORE 63.6

Lenovo,I got a new X1 Carbon last year - 16GB RAM & i7. Worked great but occasional BSOD. Finally caught an error in a RAM test and the system automatically opened a ticket for repair (Nice!). A week later motherboard sent, nice repair guy comes and replaces it. RAM checks clean but the next day I realise the camera no longer works. Update the ticket. A week later, they send a new camera and the guy comes back to replace the camera. No change - no camera. Update the ticket - this time they send a new motherboard. Nice guy comes back a week later and replaces the motherboard. Camera works again. Yeay! But now it is crazy slow. Turns out the new motherboard is an i5 with 4GB of RAM. Running Windows 10 means this is pretty much unusable. Nice guy says he will order me a new motherboard with the right part number. 2 days later he calls me back. They sent another i5 w/ 4GB of RAM. He will update the ticket. 3 days later, different nice guy comes out with the new part. Checks it out before installing it - i5 w/ 4GB of RAM. I am now waiting for my 6th visit and I have had an unusable laptop for over a month. Seriously, all the people I have been dealing with have been great but why is it so hard to just send the right part? PLEASE - How do we make this all go away so i can get back to enjoying my laptop? Thank youDavid.

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RELEVANCY SCORE 63.6

Model: 80E400JEINProcessor: Intel® Core? i3-5010U CPU @ 2.10GHz × 4Graphics: Intel® HD Graphics 5500 (Broadwell GT2) Can I install Intel 600P M.2 Slot 2.5" SATAIII SSD? If not what kind of SSD is supported?

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RELEVANCY SCORE 63.6
RELEVANCY SCORE 63.6

hi anyone else having problems accessing there driver and software pages thanx 24 hours so far

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RELEVANCY SCORE 63.6

My new y700 17 inch gets black screen after 3 minutes with out plug the charger   plz help me this is my second day i just recived my new laptop from amazon  2 days ago  and the proplem is the screen gets black and the system freeze after the windows 10 starts with 3 minutes i dont know whybut if i plug the charger it comes normal ...................... but i want to use my laptop with out the charger any help  i just guessing is it can be a windows 10 proplem so i can go back for win 8  

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RELEVANCY SCORE 63.2

I have a Lenovo Y510p with 2x GT 755m cards in SLI. When playing games like WoW the MAX GPU temps on Card 1 reach 90°C. On Card 2 85°C.At this point the game starts to stop responding. The screen will go black for about 1 second andthe laptop's fans will slow down for just a moment before the game resumes and the fans go back up.This will happen pretty much any time the temps hit 90°C again. I have a Notepal U3 laptop cooler with 1 fan on each GPU intake slot and 1 on the center of the laptop.I have also repasted the CPU & BOTH GPUs with Arctic Cooling Silver 5.I have modded the bottom case of my laptop to allow more air into the laptop.The BIOS is also modified (so are the GPU BIOSes) To stop the crashing I tried upping the voltage on both cards by 012.5mV - 025.0mV. This didn'twork at all. Games always seem to stop responding when temps get to 90°C. However my laptopshouldn't even techinically be getting this hot in the first place. I'd rather max temps to sitaround 80C. This laptop has always run pretty hot and I've always felt like I got a lemon as others haveexplained to me that their laptops don't get anywhere near as hot as this. As such I have some questions for other Y510p users: 1. What are your MAX temps whilst doing some extensive gaming?2. Have you repasted your CPU & GPU?3. Have you modded your Y510p fan intakes to allow for more air?4. Do you use a cooler?5. Do any of the games you try and play ever stop respo... Read more

A:Questions about Temps for ALL Lenovo Y510p Users!!

???? ?????? ?????. ????? ??????? "Intel® Extreme Tuning Utility". ? ?????? ??????????. ?????? ??????? ??????? ?????? ?????????? ? 3.4 ?? 2.4. ??????????? ??? ????????? ? ?????? 75 ????????. ???? ???????? ???????, ??? ???? ??????????? ????? ?? ????????. ????? ? ?????? ???????, ??????? ??????? ???????? ??????? ?????????, ????? ?????????? ?? ?????????????.????? ? ?????? ?? ??????:https://download82.files.attachmail.ru/6A32D1112DF94C2093B85DBB64A206D3/6f0a2098da09b88c3e7588cc5723...

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RELEVANCY SCORE 63.2

Hi My name is K.GOPALA KRISHNA REDDY and i'm using lenovo G50-70 (20351). i have seen a post in the lenovo companian app that "Lenovo Companion users get 250MB of SurfEasy VPN service free every month. " but there it doesn't mention that how to avail this offer, so how can i avail this offer???so anybody know how to avail this offer? help me with this.

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RELEVANCY SCORE 62.8

Does Lenovo Y50-70 support 4k over hdmi 2.0? I Would be thankful for the answer

A:does Lenovo Y50-70 support 4k over hdmi 2.0?

I wonder if the HDMI port is even 2.0 on my y50-70??  Anyone know?

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RELEVANCY SCORE 62.8

Hi Lenovo, I have a P70 with M5000M. I am thinking about upgrading the graphic card by an OEM P5000 once available. Will the P70 BIOS block P5000? If not, then a P71 thermal assembly also needed? Thanks your attention.

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RELEVANCY SCORE 62.8

Hi, I brought Lenovo Y50 last feb with accidentl protection plan for a year. Then I had a problem with my laptop and I contacted them and I am busy person they wasted more then 2 hours with remote login and still problem persisted, then they said they will send In-Home person and that In-Home person came after almost 2 months at point when I even forgot I called them. Then he changed parts more problem arised, contacted them again now during my busy day they contacted me and asked me to do remote login but I can't as I needed my laptop for use at that point then they marked It as a solved problem even though it wasn't. I thought of extending warranty as problem was not solved and I was expecting that there might be more problem but they don't provide my extended warranty as I had issues, though they did not solve it. Now my laptop is acting weird, I see different error, game crash, ram currupted, and when I tried to contact them on their business hours which they specifically says that they are available for call on sarturday from morning 10:00 to evening 5:00 EST I contacted them but it says they are not available currently. I tried chat support though the don't have techinal chat but guess what they have 24/7 chat support for SALES. I tried someway found that I can chat with them atleast give it a try. I was 17th in a queue, it told me ETA was aroung 20 mins so it means that they still have agents taking request. when I was 1st in queue ETA started acting different it ... Read more

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RELEVANCY SCORE 62.8

My Lenovo Yoga 900 has a cracked screen. I called Lenovo and the rep that I talked to told me they don't do repairs and told me to take it back to Best Buy or to another computer repair tech to have it repaired.   Best Buy said they couldn't replace the glass and neither could the tech that I took it to. This seems absurd.  Why would anyone pay over $1200 dollars for a laptop that can't be repaired if needed?  I'm at a loss, I don't know what to do and I want it fixed.  Does anyone have any suggestions? I just find it very hard to believe that Lenovo won't repair their own merchandise.

A:Can't get support for Lenovo 900 yoga

Who did you call?  If you have a nearby Lenovo Premier dealer near you, you might carry it in.  It certainly can be replaced.  (It might be expensive.) The manual indicates that the entire assembly (hinges, lid, etc.) are replaced as a unit, but I'm sure it can be taken apart, but I I have never done so I cannot describe it.  I have done similar models and they took less than 1/2 hour.  My guess is that it simply snaps together, but as I said, I haven't done it so I don't really know.

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RELEVANCY SCORE 62.8

Hello, First of all - I am angry and I will not hide this. Polish Lenovo 3rd party support actually makes me sick of whole company, below, short story how Lenovo brand from "recommending to everyone" turned into "do not recommend at any circumstances".  I bought a Yoga 910, paid in poland 6700 PLN which after currency exchange to USD is almost $2000. Reason for this was mainly - I trusted that if I buy it, OOBE will be great for years. Turned, I was totaly wrong.  Few days after I bought this laptop, my screen started leaking pixels, on bottom right side, there were leaked pixels to the point that after long usage, especially under charger, whole right side of the screen had big color lines, right where taskbar icons were. I have send this laptop to RMA, after a week I got it back and here the extreme disappointment begins: - Screen rotation sensors were dead- Tablet mode was dead, keyboard was normally working when I tried to use it as a tablet- Hinge connecting screen and body is loose, half of the elements move, in short - in terrible state I have sent is again to RMA as service complaint stating all of above. What have support done: - Fixed sensors- Didn't fix the hinge, it is in even worse condition now- Laptop body was dirty, I had to clean up some weird red fluid from it- Camera is broken to the state that hardware managment shows it as a simple PC Camera with hardware ID of..... an chinese USB stick. Non of Lenovo drivers w... Read more

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RELEVANCY SCORE 62.8

Please, I need help. I have no respons from Lenovo Support and I made the request more than 10 days ago (by using the Managed Technical Support Access). How could I have respons? Thanks

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RELEVANCY SCORE 62.8

i need to know if my laptop support TPM Or not also if some can help me with link of supported list of lenovo laptopsthe laptops that support TPM "Trusted Platform Module" 

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RELEVANCY SCORE 62.8

I bought a Lenovo ThinkPad product on 22.05.2015 in Guangzhou, China. I relocated to Turkey with this product that has an IWS. I faced with some problems with this product such as shutting down itself, web-cam malfunction.That's why I sent it for the support services to located authorized reseller S.B.T. in Turkey.The product waited 30 days and after this duration I took it back but some parts were not plugged in and wasn't screwed properly.I also had some performance issue and touchscreen malfunction after the first support.Then I left it back to support services and it has been waiting 50days on support services.I'm tracking the status of the product. All the parts of this product - touchscreen, hdd, keyboard etc. -has been changed, even Mainboard twice.Neither Lenovo Turkey nor authorized reseller can support me effectively. I believe that this problem can't be solved anymore, and I want this product to be replaced with another new one or similiar one but Lenovo Turkey does not support me!

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RELEVANCY SCORE 62.8

What is Lenovo support made of, exactly? My company has bought a Thinkpad T430 from them at a good price, and there is warranty on the device for another 6 months or so. There is a software quality issue with the touchpad driver that really kills it for me, and I would like to first bring this to Lenovos attention and at least get some sort of acknowledgement from their representative to the fact that the issue exists, and also to get their response and help with it. I hit the Support link, and there is nothing there like a chat or support request links. I tried Contact Us, and at the following page, where one of the items for some strange reason is in Italian, and another is in Norwegian, even though I have explicitly configured English as language, and everything else is in English as well. ?Does Lenovo actually have any support? I mean as in real support, not automated knowledge base, where I could not find the issue mentioned above, after looking through a list of more than one hundred entries. How do I initiate some sort of support related conversation with some Lenovo people? Is it not completely appalling how you buy advertised laptop worth hundreds of dollars, that includes tens of distinct hardware components and also tens of software components (if not hundreds) and there is no *actual* support for the item?

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RELEVANCY SCORE 62.8

Hello, I have a Lenovo G510 with i7 4200 MQ processor. Unfortunately, this processor does not support VT-d. I wonder if I can upgrade my processor to, let's say, i7 4910 MQ. I have read somewhere that they are still in one family. Or if there is somehow a way to enable VT-d within my current laptop. Thanks!

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