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Lenovo Y700 where to send for repair after expired warranty

Q: Lenovo Y700 where to send for repair after expired warranty

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Y700 where to send for repair after expired warranty

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RELEVANCY SCORE 152.8

My Lenovo Y700 is dead just passed warranty. I am wondering where I can send to have it repaired. Thanks,

A:Lenovo Y700 where to send for repair after expired warranty

Hi MikeY700,
 
Welcome to the Community Forums.
 
Here is the article guide for locating a service center:
 
How to Locate a Repair Center or Service Provider 
 
You can also review similar discussion here that can also get you options. Basically, the closest trusted service centers in your area can help as well as company/ campus IT department.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 78.4

I've been trying to reach Lenovo customer support through phone number but nothing is working. I keep getting a dial tone and then call is hung up automatically (really frustrated how they don't even have an email address). Since I just dropped my laptop and the parts that was bent are FRUs only, I was wondering if Lenovo will still take mine in out-of-warranty (it expires on 11/28/18). Although only the two corners of the keyboard are bent, they're pretty noticeable and I'm fine with paying for repairs as long as it's reasonable. Thanks guys!

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RELEVANCY SCORE 76.8

I own a ideapad z580 with windows 8.1 64 bit since 2012. I need to replace the hard drive due to bad sector issue. The system is extremely slow response. I tried the recovery function through the control panel. But, it says some of the files are missing. I cannot run the recoevry itself. I plan to replace the hard drive. But, I need a recovery disc. Then, I tried to order it. However, it does not allow me to order the download because my warrant is expired. I am so regert that I should have order the recovery download within the warrant. Please help how to resolve it. I hope to have it resolve before my current hard drive is totally dead. Thanks,  

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RELEVANCY SCORE 76.4

I bought an HP laptop from the USA.  I tried to repair it under warranty but HP offices in DUbai turned out to be crooks and liars.  Now i have to send it by courrier back to the USA to repair it.  Can you pls provide me to which address I need to send my HP laptop so they can repair it to me under warranty and finish with this nigthmare?

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RELEVANCY SCORE 75.6

Hello, i  have lenovo y700: i5 6300hq,GTX 960m,256gb SSD m.2.I want to  insert new sata  hard drive  into  notebook. Can  i   open back  case  and  insert  hard drive into  notebook  without loosing  my warranty ?

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RELEVANCY SCORE 74.4

The HDD on my 10 month old Envy has encountered a fatal error.  I chatted with HP and the only recourse I have is to send it in for a warranty repair. I am two concerns regarding the data on the disk.  We have a good bit backed up, but it has been six months or so since we did a backup so there is a good deal of data on there that we will likely lose. First, I would like to try to recover the data (pics, files) but know that HP will simply replace the drive.  I also understand that getting someone to try to revover the data is likely prohibitevely expensive. Second, and most important, I am concerned about private data (tax returns, medical records, etc.).  Is it safe to send the laptop into HP with reasonable assurance that me data will be secure?  Or am i better off trying to replace the HDD myself and somehow reimage the drive with Windows? Thanks for your input and guidance!

A:Crashed HDD - Safe to send to HP for warranty repair?

Is the hard drive the source of the fatal error? Or, as far as you know is it still in good condition? Personally I would remove the hard drive and make an image of it and send it to HP with a blank drive. To their techs re-imaging the hard drive is a trivial matter.  You can trust HP with the private data on the hard drive if you do not want to do the above or are leery of opening it.  See p. 34 of the Manual here: Manual Accessing the hard drive is not very easy. I assume the system can no longer be booted to get at the data while the hard drive is still in place?  If you choose to replace the hard drive yourself this is a good oportunity to upgrade to a solid state drive or at least a faster 7200 rpm mechanical drive. The 5400 rpm drive you have is the performance bottleneck of the machine.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

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RELEVANCY SCORE 74.4

Where do I send the laptop if it is not working? My husband had the computer in Ecuador for a few months and said it had never worked properly and had been showing signs of a faulty drive. This laptop was bought at Best Buy in March and of course we need to to use the warranty protection as long as it is still within the year since it was purchased.

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RELEVANCY SCORE 73.6

My ThinkPad W541 crashes and restarts on an almost daily basis now. In Windows 10, if I go to View Event Logs -> Windows Logs -> System I see Critical events with Kernel-Power is the source: 2/3/2018 1:44:56 AM2/4/2018 12:58:29 AM2/4/2018 8:18:56 PM2/6/2018 9:44:39 PM I'm also seeing lots of WHEA-Logger entries:  A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Internal parity error
Processor APIC ID: 4

The details view of this entry contains further information.https://social.technet.microsoft.com/wiki/contents/articles/3567.event-id-18-microsoft-windows-whea-... discusses this error some but pretty much says the error can come from anywhere. I tried to do a ram test with Windows Memory Diagnostic Tool and that didn't show any RAM issues so I have no clue. I was thinking the easiest thing to do now would to send it to the depot for diagnostic / repair (it's still under warranty). The problem I have with that proposal is two fold. I'd just not ship it off with the hard drive inside it, which I imagine could hinder diagnostic.The problem is intermittent enough such that I can't guarantee the depot will if I were to mail it back to them.Any ideas? 

A:ThinkPad W541 keeps crashing - should i send it in for warranty repair?

Personally I would do the following if I were in your situation.1. Do HDD and RAM swap (If you have spare). If you have dual or quad RAM then maybe try running single RAM first to see if problem persist. If able to narrow down to RAM or HDD then at least the service guys can just CRU the part to you instead of sending the whole laptop in. Also personally when it comes to random reboot, memtest doesn't do justice based on previous experiences.2. Ship the laptop to service partner without the HDD however do inform them that its an intermittent issue however if you have any way to "trigger" the issue then it would be great. Example using Chrome or any specific application then the chances of it random rebooting is higher.

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RELEVANCY SCORE 70

I am from Belarus. I bought Lenovo Y700. Few month ago it broke, motherboard died. I tried it repair it in Poland and Belarus Lenovo Service Center. But none of them didn't accept it, they said I should send it to Germany for repair. How I should do it?

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RELEVANCY SCORE 70
RELEVANCY SCORE 70

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

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RELEVANCY SCORE 69.2

I just want to describe my experience about a problem i had with my Y700 laptop around one year or so back. I had a problem where my laptop battery will not accurately show the percentage, so i would never know when the laptop will turn off due to the battery being dead. I went to Lenovo Support for this issue. I remember calling multiple times trying to resolve this issue and became very frustrating for me. It ended up that Support thought I need my laptop battery to be replaced entirely. So i sent in my laptop with their instructions. This entire process including the repair took longer than was appropriate. When i got my laptop back, i found that there was a dent in the front of my laptop where the bottom connected with the keyboard. The dent caused gap where it seems like things could get into the interior of the laptop. At the time, I could not send the laptop back again to repair the damage because I was worried about it taking a long time to repair. I also needed to use it as i am still a student in school. Right now it is already too late for me to do anything as my warranty has already expired and because of this unsatisfactory experience with the Support and repair I do not trust that a proper repair will be done. This is a record of my experience if anyone cares to read it. Thank you

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RELEVANCY SCORE 68.4

It all happens in Poland, but I am curious as to how customers are treated by Lenovo in other countries.  The story in short: An E31-70 laptop bought 5 July 2017, end of June - does not open due to broken hinge. the shop/service where I have bought the laptop contacts the customer support only to get back reply that I must have act with undue force thus the problem. But there are no traces of "undue force" treatment to the exterior, so upon pointing that out the support changes the tune and says that it is a "secondary failure" not under the warrranty because I should have reported immediately after the first signs that something is wrong. Since the first sign was that day, this is BS, again I point it out but unfortunately in their third communication Lenovo ultimately refuses to repair under warranty. Since I had to open the laptop pretty soon having data on hard disk which I had to access (work deadline), I decided to have my service conduct the repairs and contacted the customer rights advisor. According to her instructions I sent a request for reimbursement after having received the invoice. Lenovo refused again. So I am forced to enter judicial proceedings. I have heard that Lenovo does not try to escape responsibility for shoddy products in such blatant way in other countries. If anyone from the Lenovo is reading this sad story, I would be interested to hear their opinion...Z... Read more

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RELEVANCY SCORE 68.4

Having continuing problems with the Yoga 710-11 that is now out of warranty. Techical support advises that I must seek service from a local vendor/service location and the machine can no longer be returned to a Lenovo Depot Repair Center. I have spoken to a local vendor who said he would be able to have it serviced by Lenovo. Is that my only option for repair service at this time? Seems strange that I can not deal with the Lenovo Depot Repair Center as I have in the past with or with the warranty. Not really the type of service I expected from a former IBM Company. 

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RELEVANCY SCORE 68

I bought a Lenovo Flex 5 14" and at first really enjoyed the product, but it quickly had screen flickering issues. Thankfully, it was still in warranty, so I shipped it back and the LCD was replaced. However, the testing must not have been very rigorous at all because after a while, it still has the same flickering issue. The root cause analysis was incomplete, the problem was not completely fixed, and now my device is out of warranty. I tried to contact Lenovo months back, but because my device was out of warranty, I couldn't get through. Now I really need to use this laptop again and it is basically useless without an external monitor. I am very disatisfied with the level of service received.

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RELEVANCY SCORE 67.2

I am writing this message in order to inform the Lenovo English Community about Lenovo Turkey's unjust and unlawful policies that neglect customer satisfaction and violate Turkish Consumer Rights Law. 3 weeks ago, I bought a brand new Lenovo Yoga 720, with the financial support of my university's scientific research projects office. But, once I opened the original case of my brand new laptop, I realized that there is a tiny crack on the bottom-left end of the LCD beneath the touch screen (see the attached picture). Afterwards, I contacted Lenovo Turkey Customer Service, and sent my laptop to them for free service. After initial inspection, however, they asked me to pay 1.092,92 TRY (approximately $290) for repair service. I told them that they can not ask for money for this service, because it is a defective good and according to national conumer rights law they  (as the producer/exporter of the good) are obliged to replace the defective good or repair it for free.  In response, they unlawfully denied my demands and claimed that the crack is a result of user error. But when I asked them to prove their claim, they couldn't. Because, as you my guess, there is no trace of damage or usage on the laptop that may have caused such crack! Although I sent my complaints to Lenovo Turkey by both e-mail and post, they did not reply. Now, I will use my legal rights before Turkish authorities to claim a replace or free repair serv... Read more

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RELEVANCY SCORE 67.2

My X1 Carbon 5 Gen was bought about two weeks. After one week, it has found Lib Switch problem with blank screen. I reported to Sydney Services Centre for warranty repair. They sent the Field Technician onsite to repair the X1 Carbon. Without any diagnostic, the Technician roughly peeled off the Bezel  of the LCD FRU  and then replaced the Glass of the LCD., The Lib Switch problem did not solve, but the LCD FRU (Assembly Panel) is damaged without loosen Bezel. I asked the Technician why he damaged the LCD FRU instead of replacing the whole FRU (thus, my orginial LCD FRU can be recoverable). He admitted that it is very unprofessional, but he just carried out the instruction order from Sydney Services Centre. I can complain to Sydney Service Centre as he cannot do anything to recover the original fitting of the LCD FRU. I call Sydney Service Centre requesting the replacement of the damaged LCD FRU. Their reply is that the Technician suggest just replacement of the Bezel sheet with his manual fitting. I will not accept my new X1 Carbon?s LCD FRU being damaged and remediated with manual fitting. It is very unprofessional that the replacement is not the whole LCD FRU, and damage my original LCD FRU for glass replacement. I am going to lodge the complaint against Sydney Services through ACCC if they refuse to recover my LCD FRU with new LCD FRU.

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RELEVANCY SCORE 63.6

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Professional , Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz, x64 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3007 Mb
Graphics Card: Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM) , 256 Mb
Hard Drives: C: Total - 238464 MB, Free - 113431 MB; F: Total - 238472 MB, Free - 155608 MB;
Motherboard: ASUSTeK Computer INC., P5B, Rev 1.xx, MB-1234567890
Antivrus: Microsoft Security Essentials, Updated and Enabled

I received a strange phone this evening from someone prporting to be from Microsoft telling me my MS software warranty had expired and my computer was filled with malware. Now my computer has been running slow and I have been kicked off or unable to load some webpages and even desktop things like opening recipes are very slow. However I had just run Microsoft security essentials, malware bytes and superantispyware and they all came up clean.

This man directed me to go to several places on my computere thru RUn/CMD and pointed out PNF files he said were bad. He KNEW my license numbers, My name , address and phone number. He directed me to a websire techassist24x7 and carecmop and said microsoft reccomended I pay a yearly relicensing
fee and they would fix my computer. He wanted me to let a tech into my computer remotely but at that point I tod him I had toget off phine. He is supposed to call back tomorrow. Even now my computer isn't re... Read more

A:Warranty expired

I ran a HiJack this scan. It is as follows.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:49:00 PM, on 27/10/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Uniblue\SpeedUpMyPC\spmonitor.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\WordWeb\wweb32.exe
C:\Users\Dianne\AppData\Local\TheWeatherNetwork\WeatherEye\WeatherEye.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Program Files\Microsoft Works\WksDB.exe
C:\Program Files\Microsoft Works\WkDStore.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Softwar... Read more

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RELEVANCY SCORE 63.6

Hi I am Kartick Manna I brought an hp laptop on 21 february 2017 but when i check the warranty status it shows warranty has expired. Please help me sir
 
Model NO. HP Pavilion Notebook 15
(removed content)

A:Warranty Expired

Please sir help me to fix my problem Thank you

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RELEVANCY SCORE 63.6

I purchased a HP Pavilion Notebook on 04/01/2017, and I keep getting a message saying that the warranty has expired. The end date given under warranty and services remaining in the message is 02/09/2016, which is 4 months before I actually purchased the product - how can this be?

A:Expired Warranty

@aspind1

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 62.8

I purchased a HP pavillion desktop PC on 17 Mar 2016, I'm now getting messages saying that the warranty expired on 21 March 2016. Is this right? I was expecting a 1 year warranty. Thanks

A:Warranty expired after 7 days

Hi: The same thing happened to me. You will have to call HP to have the warranty date adjusted.  If you live in the USA/Canada, Call this number and explain the situation.   1 800-474-6836  The customer services rep will send you a link to upload a copy of your invoice or sales receipt showing the purchase date. Once they get that, they will adjust the warranty start and end dates accordingly. I seem to recall they adjusted mine within 3 days of getting the receipt info I scanned to them.

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RELEVANCY SCORE 62.8

Product Name: HP Notebook 15ay168saOperating System: Microsoft Windows 10 (64-bit)Hi All, I have purchased a new laptop HP Notebook 15-ay168sa on 14th January 2017. when I open HP support assistant application, the warranty period information showing EXPIRED status.It also showed standard warranty start date: 14-01-2017 and standard warranty end date: 14-01-2017. However, this product come with 1 year warranty period. I could not understand how come the warranty is already expired. Can anyone please advise on how to get this fixed? ThanksMukesh

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RELEVANCY SCORE 62.8

I had the wireless part of my mouse plugged into my laptop and it fell. The hard drive inside was shifted, when I opened it the screen was all glitchy and had ink leaks on the screen. My warranty is up, how much would it cost to fix it?

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RELEVANCY SCORE 62.8

i buyt 4 day agi a laptop from currys with warranty expired its ok?the guys from there dont say nathing about that.

A:hey is possible to buy a laptop with warranty expired ?

Hi,Thanks for using the HP Forums. Is it a brand new laptop?  If it is brand new, the warranty should not be expired. You may want to check with Currys. Thanks.

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RELEVANCY SCORE 62.8

MY LAPTOP'S WARRANTY IS EXPIRED.I WANT TO EXTEND IT AND WANT TO GET BENEFITTED THE ONSITE SERVICE AND REPAIRING. CAN YOU TELL ME THE PROCEDURE OF EXTENDING THE WARRANTY AND COST. WILL I BE BENEFITTED THE ONSITE SERVICING AND REPAIRING AFTER EXTENDING THE WARRANTY AS I GOT BEFORE IN WARRANTY PERIOD?

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RELEVANCY SCORE 62.8

about 2 months ago, a message popped up and i clicked "remind me later" (or whatever), then........not a peep since. NOW IT'S EXPIRED!  UGH!!! can i still renew it?how? a relative bought it for me, so i don't have it in a purchase history anywhere.

A:MY WARRANTY EXPIRED W/O IT WARNING ME!!!!!!!

paradive wrote:about 2 months ago, a message popped up and i clicked "remind me later" (or whatever), then........not a peep since. NOW IT'S EXPIRED!  UGH!!! can i still renew it?how? a relative bought it for me, so i don't have it in a purchase history anywhere.You can contact HP by phone to renew your warranty as long as your notebook is still functional.  The number is 1-800-474-6836

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RELEVANCY SCORE 62.8

I recently bought a new HP pavillion x360 about 2 weeks now and I found out that the warrantly has already expired. Does that mean that the item may have been previously used? I bought it through a well-known online store in the UAE. What are my options?

A:new laptop w/ expired warranty

HP Accept the Date of Retail Invoice. Just SAFE your Invoice.





"I am not working for HP"Certify: For HP Desktop, Workstation and Notebooks for Service Technicians

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RELEVANCY SCORE 62.8

I bougth the laptop about 6 months ago and now suddenly the screen died. When i contacted customer support a guy came to my house and examined the laptop. He then told that while the rest of my laptop is still under warranty the warranty of the screen has expired. How the hell is this possible that the rest of my laptop is covered in the warranty but the screen warranty expired?

A:Screen Warranty Expired? How?

rahul0907 Hello;Allow me to welcome you to the HP forums!Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty issues.For these issues, you will need to contact HP Customer Support directly.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!---------------------------------------However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.---------------------------------------If you have trouble finding a phone number, then try: 1 (800) 474-6836Good Luck

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RELEVANCY SCORE 62.8

I wanted to renew my warranty when it expired in August, however every time I've tried it hasn't let me or it has told me that my product does not exist. And then, yesterday a notification from HP popped up telling me I could renew my warranty and then when i clicked on the link it wouldn't. I really just wanted to renew it and it has caused me so much hassle the last few months, how do i fix this?

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RELEVANCY SCORE 62.4

Hi I recently purchased a Lenovo L380 from a PC shop brand new (all bags sealed etc.). I can confirm this is not a Refurbished product.  however when I open the Lenovo Companion, it tells me that my Warranty started April last year and expired a month ago. Is this ?Normal? or anyone else had this experience? I also just discovered the Left USB defect that L380s suffer from - so without a warranty cover I am a bit concerned. how would you recommend I proceed?

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RELEVANCY SCORE 62.4

I purchased my laptop HP 14 R212TX on 18th October 2015. My HP Support Assistant as well as the HP support website shows that my warranty is expired.I had a One Year Warranty for my laptop. I have the invoice with me.I don't think my warranty should have expired. Please look into the issue urgently. P.S. Also I have tried the Warranty Dispute procedure two times and stil no response from HP.

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RELEVANCY SCORE 62.4

About a month ago my computer would not charge. Purchased a new power cord but that was not the issue. The motherboard has went out on the computer. I paid about $1200.00 for this computer hoping it would last me through college. Now halfway though my second year, I'm looking at having to buy a new computer. I have read that the issue I'm having is common for my computer. Have there been any recalls or are there any options I have to get my computer fixed.  Thanks for your help. JTS

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RELEVANCY SCORE 62.4

I purchased the notebook on 20th February 2017, but the warranty expiry date is shown as 20th February, 2017.

A:Incorrect Warranty Expired Date

Hi: Initiate a warranty dispute claim at the link below. http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=10180321&docLocale=en_US&docId=emr_na-c0... I had to do the same thing, and they fixed the warranty start and end dates within 3 business days.

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RELEVANCY SCORE 62.4

hii, My laptop warranty was expired last year january. can i take hp accidental care plan now because i travel a lot now. so i am thinking to take accidental plan now. can i take hp accidental care plan for the laptop which had warranty expired. Thank you in adavance.   

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RELEVANCY SCORE 62.4

Hello all, Today i noticed that the casing around my screen is seperating from the hard plastic in the front, and that the lcd panel is developing a lot of white spots.  Normally, I would just submit a ticket for service, but my warranty expired two weeks ago. Is there anything I can do, so that i dont have to spend $500 fixing my screen? Thanks.

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RELEVANCY SCORE 62.4

Why does the warranty on my recently purchased new notebook show it expired on the day it was de;ivered to me?

A:HP Warranty expired on day I received from supplier. Why

Hi,Contact HP in your region to rectify this. It's pretty simple procedure.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlhttp://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlThe date you're seeing is manufacturer/distribution date.Just keep invoice receipt/bill ready while contacting them. They may need scanned copy of this to be send to them.RegardsVisruth

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RELEVANCY SCORE 62.4

Hi guys Purchased my laptop 22/1/17, registered the following day, the HP assistant originally said warranty expired in November 2016 and now is saying my warranty expired 22/1/17. That can't be right, right? I purchased it brand new from Currys PC World in Bristol, UK. Any help would be greatly appreciated. Kind regardsIbb 

A:Just bought Laptop, but warranty already expired?

Hi: HP sets the warranty date starting when the PC is shipped to the vendor from the factory. Since I do not work for or represent HP, I do not know why they do this. In any event you can call HP support, and ask them to adjust the warranty start and end dates. You will have to provide them with a copy of the invoice or sales receipt showing the date of purchase. I had to do that too. The customer services rep should send you an e-mail with a link to upload your scanned copy of the proof of purchase. Then in about 3 business days, they will adjust the warranty period accordingly.

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RELEVANCY SCORE 62.4

I bought a HP Envy laptop a month ago brand new. Today the HP support assistant popped up and said my warranty has expired on 9 february 2017 This is a month before I bought the laptop How can I get this corrected?

A:Brand new laptop says Warranty Expired

Hi: See if the info at the link below is of help to you... https://support.hp.com/gb-en/document/c05084516

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RELEVANCY SCORE 61.6

MY NOTEBOOK POWER ADAPTER(seperately purchased) HP 65W SMART AC ADAPTER WARRANTY SHOWS EXPIRED BUT ACCORING TO MY PURCHASE INVOICE THIS ADAPTER IS IN WARRANTY KINDLY LET ME KNOW WHAT TO DO.  MY EMAIL ID [email protected]

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RELEVANCY SCORE 61.6

Two issues here: 1. purchased the laptop 12/04/2016 - Warranty expired 14/08/2016 (4 months) 2. Laptop has been increasingly unuseable due to significant flickering on screen then moving to sleep mode.Ive updated all drivers, also completed a reset but to no availAlso when coming out of sleep mode I get a black screen but if I run my finger along the top bar (the F keys) the display re appears until it starts flickering again and then to sleep mode Ive a couple of videos that shows this in action Any help would be greatly appreciated Nick   

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RELEVANCY SCORE 61.6

Hello,I'm not sure if this is the correct place for this kind of query or if I'm just ranting rather than asking a legitimate question but I'll post it anyway.I purchased a hp-15ba055sa from PC world 04/02/2017.  It came with the HP Support Assistant installed which prompts me to read its messages.  There is only one message and that is that the warranty expired 04/02/2017 and I can purchase more if I like.  I contacted HP support and put in a warranty dispute request to which I attached a copy purchase receipt.  The response was less than helpful and amounted to "not our problem, speak to PC world".  I telephoned the HP GB helpline indicated in the e-mail and their advice was to uninstall the HP support assistant.My question is: As this is a new laptop and proof of purchase has been provided why can't HP just change the warranty date and re-enable the HP Support Assistant. 

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RELEVANCY SCORE 61.6

Hi All, I have bought my new laptop HP Envy AE101NX yesterday (25-May-2016). However, when I open HP support center application and recovery applications, where we see the warranty period information it is showing incorrect information. The store supervisor informed me that it is in 2 years warranty period. The information being showin in these apps is 6 Months and that too Start Date : XX/08/2015End Date :    XX/02/2016. This Feb-2016 is already passed. I could not understand how come the warranty is already expired, even though it is for 6 months for some reasons. Can anyone please advise on how to get this fixed? ThanksVamshi

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