Over 1 million tech questions and answers.

'No Internet Access' IP address shows router not the modem IP address

Q: 'No Internet Access' IP address shows router not the modem IP address

Hey everyone.

I've ran into a problem that I can't quite figure out. My internet connection shows 'no internet access' even though my ISP shows the connection is coming into the house just fine. I usually use a router (NetGear-WNR3500U) but I right now I have the Ethernet connection plugged directly into my PC. I tried directly plugging into my laptop and the internet works just fine. So I know the problem resides in the PC.

Some troubleshooting things I have tried.
-Power cycled my modem, router and PC.
-Repinged my connection from my ISP(Comcast Xfinity)
-Used the reset option on the router and the modem
-I was walked through the internet options needed with the tech support from my ISP to make sure DHCP was enabled and every other setting was correct, and he cleared me that all settings were correct.
-Tried ipconfig commands to /renew and /release my IP
When I tried ipconfig /renew I get the error 'An error occurred while renewing interface Local Area Connection : unable to contact your DHCP server'

-Restored my PC to a restore point where the Internet was working

All of these options did not work.

What I think the problem is and I am not sure how to fix it, when I run the ipconfig /all command my Auto configuration IPv4 Address shows which I was told is a router IP address even though I am plugged directly from the modem to my PC with an Ethernet cord. So I think that's my problem? But I am not sure.

I'd be glad to provide any more information needed and I am open to all suggestions. I am pretty tech savvy so any advice I will try.

Thanks everyone.

Preferred Solution: 'No Internet Access' IP address shows router not the modem IP address

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: 'No Internet Access' IP address shows router not the modem IP address

That would be your ISPs' address, the router would probably be or so, in the properties, advanced button for the ipv4 of your adapter, make sure both settings are on auto, and add the correct router address in the gateway box.

Read other 4 answers

Please help me!

I can't use my cable modem to access the Internet and can't release my IP address in IP configuration, called custom service and talk with the technical supporter many times, they said there is nothing wrong with my computer setting, and they didn't make any repair or upgrate service in my area, they don't know what happened and can't solve it! <Can you believe that? That's exactly what the guy called technical supporter told me, and they work for earthlink.>

My operation system is WIN98. Please help me!

A:HELP! - can't release IP address and can't access Internet through cable modem...

Read other 16 answers

On any LAN segment, all hosts (computers) must have the same subnet right?
How come a library has the LAN network configured as follow and still has internet connection?

IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
As you can see the router IP Address and the computer IP Address are in different subnet.

Read other answers

On any LAN segment, all hosts (computers) must have the same subnet right?
How come a library has the LAN network configured as follow and still has internet connection?

IPv4 Address. . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
As you can see the router IP Address and the computer IP Address are in different subnet.

A:router IP Address and computer IP Address are in different subnet still has internet

I don't believe that it matters which subnet the computer is in as long as it has an active connection and can reach the default gateway although it might have problems reaching other computers. If this is a home router and you are using the default settings then you shouldn't have to worry about subnets.

Read other answers

I am running xp pro. I can not get an internet connection through my ethernet card. When I hook up my modem through usb it works fine but unable to utilize my full download speed capabilities. Hooked the modem up via ethernet to laptop and it worked just fine. The only thing I can find wrong that I don't know how to fix or what is causing it is the fact that the physical address of the card comes up as the broadcast address (FF-FF-FF-FF-FF-FF). Very strange. Can someone please suggest a fix for this (and dont say update the drivers) although it could likely be something as simple that I have overlooked.

A:Solved: ethernet card shows broadcast address as physical address

Read other 16 answers

I've had a great network for years but then my DI-624 died and I replaced it with a D-Link WBR-2310. It conected to the PC just fine and using DHCP it assigns IP's to the compters. The problem is that the Comcast modem will not give the the WAN an IP or DNS. When I check status the LAN has Host, IP and Gateway. When I check status on the WAN these are blank. Thus, I can't get on the internet using the network. I used the same cables I had with the DI-624 if that makes any difference? So, the network works and the router gives IPs but the WAN has nothing coming in. Help?

A:No IP Address from Modem to WBR-2310 router

Read other 10 answers

Assuming they are two separate units and not bridged.
When you ping, tracert or DDoS attack or what-have-you my IP address, who/what do you reach ?
Im understanding that a modem is just a media converter. It's got no IP address of its own.
But then Wikipedia states (under "cable modem"): "With respect to the OSI model of network design, a cable modem is both Physical Layer (Layer 1) device and a Data Link Layer (Layer 2) forwarder. As an IP addressable network node, cable modems support functionality at other layers...] ...The Network Layer (Layer 3) is implemented as an IP host in that it has its own IP address used by the network operator to maintain the device."
If it's not the modem's ip address, are they referring to TR-69..?
A scan of an ISP subnet (e.g NMAP) returns/reaches routers or modems?

Read other answers

Hello, I am currently trying to figure out how to hook up my Desktop computer to the internet. Recently got back my DSL. The computer is trying to get my IP address from my wireless router, rather than the modem itself. It is also showing I have tried to use system restore to go back to when the computer was working properly, but system restore is not able to restore any points. Any help would be greatly appreciated.


A:Computer trying to get up address from router rather than modem. Showing up

IP address, not up address! dang phones auto correct! I talked to CenturyLink, my ISP, they told me to contact HP, contacted HP and they told me they could not help me because the computer was 6 years old. GRRR!

Read other 3 answers

I downloaded windows 10 and now my IPV4 DNS server and Modem have the same address. I set DNS and IP to Auto in windows 10 and restarted. it will not change. so I can't stay on internet. can anyone Please Help me. Ethernet hookup


Read other answers

Hi all -
we were happily getting along with our RCN cable Motorola modem and DLink wireless 655 until the last couple of weeks. The internet would intermittently not be available, without warning. First couple of times we power cycled the modem and router, and it worked, but then stopped being available altogether. I got some support from RCN, the cable provider (they own the modem and it's old, so naturally that was my first thought). I now have a new modem and the situation is exactly the same.
The error message that I get is that the IP address for the network cannot be found.

I got internet access by bypassing the router, connecting the modem directly to my (Windows XP) PC, releasing and renewing the IP address, and power cycling the modem. However, the internet still intermittently shuts down, and of course turning off the computer necessitates the whole procedure again. And now we have no wireless.

SOooo - should we assume it's the router, and a new one would solve our problem? Of do we just need to reset the IP address of the router? Or has anyone heard of this and maybe has some light to shed...???
Many thanks

A:Cable modem to DLink Router can't find IP address

I got internet access by bypassing the router, connecting the modem directly to my (Windows XP) PC, releasing and renewing the IP address, and power cycling the modem.Click to expand...

Power cycling the modem is necessary when switching the device connected to it; after that there should be no need to power cycle it until the next switch.

However, the internet still intermittently shuts down,Click to expand...

Implies ISP, modem, cable or computer problem. If you have another Motorola modem you have LEDs that give a pretty good idea of what might be happening. And most modems have some LEDs. What are they telling you on the "shut downs"?

and of course turning off the computer necessitates the whole procedure again.Click to expand...

Shouldn't have to do anything but power up the computer. Can you try another computer? If the modem has a USB port can you try a USB connection?

Read other 1 answers

Hi there,
I can't access the router's web login interface with the router's IP address for some reason. When I enter the router's IP (ie on the address bar and hit enter, it displays the Microsoft IIS page. I tried to fiddle around the iis manager but
I am not sure if that's the cause of the issue.
Any help would be really appreciated guys.
Thank you.

Read other answers

I have solved about every problem just by reading other people's questions (as the rules state).......it has worked every time until now. access violation at address 4003b648 in module rt170.bpl. write of address 0000000d I have not found this, I hope I didn't overlook it...I'm learning a great deal from this forum and I don't want to waste everybody's time...I'm still a newbie and the more I learn, the more I realize that I don't know sh**. Anyway,thanks for your help...this is a great place to learn.

A:access violation at address 4003b648 in module rt170.bpl. write of address 0000000d

Just my guess...Access violation...usually means a RAM/memory error.Address 4003b648 appears to be a memory address.Module rt170.bpl...seems to be part of IE.What's the related error data as reflected in Event Viewer?Take a look: http://www.justanswer.com/questions/uekb-c...running-windowsOne answer by Rick Rogers (helpful MS-MVP) indicated that either updating the SP to the most current or reinstalling IE would be the answer.Louis

Read other 4 answers

I just got a brand new Vaio and something happened. This message pops out on the screen - Access violation at address 036E0820 in module 'iesdsg.dll' . Read of address 25202E67

Anyone know what is this and how to fix it?

Read other answers

The problem was found when I was using the TuneUp DiskCleaner to scan the hard drive labled F (the "File" drive). The scanning was stopped when it reached a folder (a folder that contains html pages that someone sent to me and I saved there), and a error message popped up saying "Access violation at address 019C44F3. Read of address 83C70A78."

I repeated the scanning and the exactly same thing happened -- even the error address reported was the same.

I tried to delete the folder from the explorer window. But everytime after I press the "delete" button, the explorer just breaks down, while that folder remains there the next time I open the explorer. The same thing happens in when I tried to delete it in the safe mode.

Strangely, I was able to rename the folder. It just can't be deleted.

Since everytime the same error address was reported, I assumed there could be some defect with the hard drive. So I launched a thorough scan of the F drive using TuneUp Disk Doctor, which reached the deepest level by checking every 512 bytes sector. The scan took about 20 minutes, but nothing wrong was found.

Can any one help me figure out what's wrong? Thanks.

A:Access violation at address 019C44F3. Read of address 83C70A78.(RESOLVED)

Hi there and welcome to TSF.
First, check the permissions on the folder. Right click on it then select properties. Make sure the folder isn't "read-only". If you still can't delete it, try using the utility MoveonBoot. You can download it from this site.. This allows you to mark the folder for removal next time you reboot.

Read other 9 answers

i can access my router from the default gateway listing when i type ipconfig/all & i can also access my router from the ip that comes up from this site...


i think that site might be for wireless computers to access is there router address... is there normally 2 address's to access form? wireless & hardwire? im just curious ... any help would be cool thank you

A:Solved: I can access my router from 2 address's (why?)

Read other 10 answers

DDS (Ver_09-02-01.01) - NTFSx86 Run by Jordzgy at 12:57:04.56 on Thu 03/05/2009Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_11Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.766.417 [GMT -8:00]AV: avast! antivirus 4.8.1335 [VPS 090305-0] *On-access scanning enabled* (Updated)============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Alwil Software\Avast4\aswUpdSv.exeC:\Program Files\Alwil Software\Avast4\ashServ.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\system32\nvsvc32.exeC:\Program Files\Alwil Software\Avast4\ashMaiSv.exeC:\Program Files\Alwil Software\Avast4\ashWebSv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\system32\RUNDLL32.EXEC:\WINDOWS\RTHDCPL.EXEC:\Program Files\Java\jre6\bin\jusched.exeC:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exeC:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeC:\Program Files\DNA\btdna.exeC:\Program Files\WinZip\WZQKPICK.EXEC:\Program Files\Yahoo!\Messenger\ymsgr_tray.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Documents and Settings\Jordzgy\Desktop\dds.scr============== Pseudo HJT Report ===============uStart Page = hxxp://www.google.com/uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dllBHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} -... Read more

A:access violation at address 00409942. Write of address 00401000

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you.Download and Run OTListItPlease download OTListIt by OldTimer to your desktop.Open OTListIt by double clicking its icon. If you are using Windows Vista, right click OTListIt2.exe and select Run As Administrator.Click Run Scan without changing any settings. When the scan is complete, a logfile will open.Copy the contents of the log into your next reply. It will be saved as OTListIt.txt where OTListIt.exe is located.Download and Run Scan with GMERWe will use GMER to scan for rootkits.Please download GMER.zip to your desktop from any of the links below:LINK1, LINK2Right click on GMER.zip and select "Extract All".Close all other open programs as there is a slight chance your computer will crash.Double click GMER.exe. If you are using Windows Vista, right click the icon and select "Run as Administrator". Your security programs may detect GMER's driver trying to load. Allow it.You may see a warning saying "GMER has detected rootkit activity". If so, select NO.Leaving the settings at default, click Scan.When the scan is complete, click Save and save the log onto your desktop.Please include the log in your next reply.Please tell me what changes have been made to the computer since your topic was started. Also give me an update on any symptoms.With Regards,The Panda

Read other 2 answers

I have a web address that auto completes in my address bar even after I have gone to tools, internet options, clear history, delete cookies, delete temp files.

The address is www.bodymiracleatlanta.com/models03.html

Any suggestions?

A:Solved: Internet address won't leave address auto complete history

Read other 15 answers

After you install security update MS06-015 (908531) (http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx), you may experience one of more of the following issues:
• Unable to access special folders like "My Documents" or "My Pictures".
• Microsoft Office applications may stop responding when you attempt to save or open Office files in the "My Documents" folder.
• Office files in the "My Documents" folder are not able to open in Microsoft Office.
• Opening a file through an application's File / Open menu causes the program to stop responding .
• Typing an address into Internet Explorer’s address bar has no effect.
• Right-clicking on a file and selecting Send To has no effect.
• Clicking on the plus (+) sign beside a folder in Windows Explorer has no effect.
• Some third-party applications stop responding when opening or saving data in the “My Documents” folder

Read other answers

Hi all,

Just curious, but I thought that my WLAN's internal IP address for my computer (192.168....) was not accessible from the internet, only my router's internet IP address could be seen. But if you go to www.whatsmyip.org, and click on their "more info about me" option, it shows my internal WLAN address, as well as my router's internet IP.

So.... is it my Internet Explorer that provides this info to them, or how do they query for this info? I'm just a little concerned for security reasons.

Thanks for any help!

A:internal WLAN IP address VS. external internet IP address

If your computer's IP did not go along as part of the packets that go to an internet site (say, one that requests www.whatsmyip.org to return your info, how would the response get back to you?

It's very similar to wanting somebody to return your phone call or respond to your letter--you need to give them your phone number or mailing address.

Read other 3 answers

This has been happening for a few months and I have had to reset the router every time and it usually works. I have 3 laptops, normally 2 are used and a roku streaming player connected to the tv. Both laptops are on windows 7 and sometimes the wifi suddenly stops working [sometimes only stops for some devices] even though i am still connected to the my router. Some times, a popup comes up that says that windows has detected an ip address conflict, so I think that that is the problem, but when I try to do ip/release, renew, it says that the media is disconnected to wireless network connection 2 even while i can access the internet.

A:Internet connection dropping due to ip address address conflict

Read other 16 answers

laptop worked fine but now cant access internet even tho the 3g usb modem shows im connected 3.6mbs.tried ipconfig and it says media disconnected.if i ping it says request timed out.what should i do

Read other answers

Hi -- I'm new here and I'm not sure I am posting this in the right forum, but my Gateway laptop won't access the internet and gives me the error in the network and connections as "connected with limited access" or "local only". My other computers connect fine to the router so its definitely my computer. I have Vista OS -- Gateway online "help" said I have a defective network card because the IP address came back as a default. So, I bought a usb network card, disabled my other one and still didn't work. I tried an ethernet cable and that doesn't work either. I also tried connecting to my city's free wifi with the same result.
System Restore didn't work
I put my setting to find the DNS and IP automatically
My Wireless network shows as connected -- I am just not able to get an IP

I had previously had an intermittent problem with this and assumed it was the signal. Now, it just stopped working entirely.

I am thinking this must be a problem with Vista, because the other network card and the cable didn't work either. Any ideas on how to fix this?

A:"Connected w/ Limited Access" No Internet Access, Can't find IP address

Is DHCP Client started?

Read other 1 answers

Ok, So I am fixing a computer for a friend. The problem she has is that her computer will not get onto the internet for her. I did a full cleanup on her computer and finally have the computer recieving an IP address. The problem now is that I still cannot access the internet, web browsing bring up nothing, if I try and ping an url or IP address in command prompt I time out. I cannot figure out for the life of me what is wrong. I have tried everything I can think of, winsock fix, virus scan, adware, spyware. I did a windows repair and swapped network cards to make sure that wasn't the culprit. Does anyone have any ideas on what I should try next?

A:Have Ip Address But Not Internet Access

When you say you cleaned the computer...... what did you actually do?Did you remove any malware/spyware? what programs did you use?Have you tried this.......Go to Start -> Control Panel, and choose Network Connections. Then right click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and left click on properties. Double-click on the Internet Protocol (TCP/IP) item and select the radio button that says Obtain DNS servers automatically. Click OK twice, and restart your computer.It's just a thought.

Read other 6 answers

I am having a strange problem. On only one computer on my network I cannot access the site cs.com (resolves into compuserve). All other computers on the network are able to access this site. The machine is able to access any other site with no problems. I've:
1. Checked hosts file for any errors. Only found the entry.
2. Checked the lmhosts file. Nothing.

Next idea was maybe the host was being resolved and so, was there a problem getting to this address. So:

3. Used ping to resolve to an IP address ( / 7)
4. Tried entering in into the browser. Cannot get there from the problem machine. Again no problem on any other machine.

Yes, cannot even access via IP address. Now what? Getting stumped as to why only this IP set is being blocked. So:

5. Checked the registry for any problems with cs.com
6. Checked the registry for entries 149.174, 174.32 with no hits.

Now I am stumped.

I am behind a corporate firewall & proxy and cannot directly ping from the machine. Machine is running Windows XP SP2.

Any other ideas?

Read other answers

I had to change my configuration of my router in order to allow port forwarding. After everything was configured I am still able to connect via the hard wired computer. My two laptops which access the internet via WIFI can connect to the router but not the internet.
Is there a connection change I need to change in the laptops to compensate for the fixed IP addy?

A:Gave my Router a static address now can't connect to internet wirelessly

If they are running Windows please show for the computer with internet access and for one of the other ones ...

Start, Run, CMD, OK to open a command prompt:
(For Vista or 7 type CMD in the Search box after Start)

Type the following command:


[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.

Read other 3 answers

I thought this was a Vista security issue, but, on one of my computers I can't get it to work with XP either, on two other computers, I can.

When I try to access my IP address, by typing it into the web browswer, Microsoft is protecting me from activeX control and download.ocx.....I say yes to the activeX control, but, the Unknown Publisher page that comes up next with the download.ocx file only gives me the option of saying "OK"

I have googled this and have tried everything I have found, to reducing my internet security settings, to putting the IP address into my trusted sites. I must be missing something as it does work on two other computers

A:Solved: Web Cam Access Via IP Address Across Internet

Changing download "unsigned" to prompt fixed it

I'm certain that I tried that before, but, solved in record time

This might be a candidate for the "ARCHIVE" forums

Read other 1 answers

I have a dell inspiron 530s running windows vista. I have been told by comcast that the ip address is messed up and that's why I can't access the internet. How do I fix that?

A:ip address messed up and can't access internet

Read other 16 answers


I have some problem here.. so i want to connect my laptop to the wireless connection.. it show as connected but keep saying "No Internet Access"

the connection worked normally for other devices like on my PC and smartphones..
it seems like only this laptop have a problem..

I change the wireless adapter (tcp/ipv4) to obtain ip address and DNS automatically
but it always show as "No Internet Access"
when i check ipconfig on CommandPrompt
it shows

Connection-specific DNS SUffix . :
Link-local IPv6 Address . . . . . . : fe80::6423:f5a8:aab5:7842%11
IPv4 Address . . . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . . . :
Default Gateway . . . . . . . . . . . :

so how can i do now?
im using Win7 Ultimate x86

Many Thanks...

Read other answers

Hi there,
I need to setup a system where my staff can access the internet using the IP address at my buisness.
IE. My staff can log into our marketing software (which will only allow access from my buisnesses IP address) from home.
My thoughts were to leave the computer on at work all the time and then use a remote access program like logmein to remotley control that computer however I am then limited by only having one person able to do this at a time.
I want to be able to use my buisness internet connection as a proxy as such....i think?
Computers are running windows 7. Buisnesses internet connection is DSL with wireless modem

Any help would be greatly appreciated.

A:Want to access internet from remote IP address...how?

You need a VPN firewall/router/concentrator which allows hairpinning.

Read other 3 answers

As stated, I had a virus and used malware to get rid of it, which then caused my internet access to dissapear. My IP address displays as does my Subnet Mask and the Default Gateway is just blank and doesn't display anything I have re-installed a clean version of XP Pro, but it hasn't fixed it. Any help would be appreciated, Many Thanks!

A:NO Internet Access: No Gateway IP Address. Please Help

I think your DHCP client is not loading.

I'd suggest opening Control Panel > Administrative Tools > Event Viewer > System, + Application + Security.

System activity, especially, may help to identify what is happening after system start and at system shut down. Post what you find there (without including too much - it will be useful to mark the times of system behaviors as you observe them so you know what times to look for system events). Someone here should be able to help you interpret the results you see in the logs.

I suspect you will see that the DHCP client is not loading properly. The reason that might be given for that might be "false" - in the sense that it might involve a dependency of DHCP upon other Services. I have seen cases in which such a dependancy was established by malware to ensure that the other services were available for use by the malware.

On the other hand, if this is a brand new XP installation on a clean reformated drive, and it has never connected to the internet, it's hard to see how you could have malware - unless you got it from a USB drive which auto executed when attached to the machine.

Another check for DHCP client function is to open Control Panel > Administrative Tools > Services and review what services are running.

Please tell us what OS and Service Pack you are running. Also, since we are talking about internet connections, who is your ISP, and what kind of internet connection service do you hav... Read more

Read other 1 answers

First of all, hello to the BleepingComputer community.  I have been to this site before to find answers to problems, but I never had one so bad that I felt the need to create a topic.  Here we go:
I'm using Windows XP Service Pack 3.  I'm on a desktop computer with a wired connection.  The computer has a Trojan tracur virus that Malwarebytes cannot remove.  Every time I run the scan, it pops back up and this is what it says: 
Registry Keys detected: 1
HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_MESSENGER32  (Trojan.Tracur)
So I decided to install Ccleaner and run a scan.  (I know, I know).


I clicked on "Cleaner" not "Registry" on Ccleaner.  It removed over 400 MB.  I thought that the "Cleaner" scan was relatively safe.  But when I tried to get on the internet afterwards, it kept saying "Unable to renew ip address", "Unable to contact DHCP server".  When I do ipconfig/all, my default gateway is missing and the ip address and dns servers start with "fe80".
I've tried:
ipconfig /release, ipconfig /renew,
ipconfig /flushdns
I went to Network connections and made sure that "Obtain an IP address automatically" and "Obtain DNS server address automatically" were checked.
I have reset Winsock and reset TCP/IP.
I went under "Services" and everything was automatic and started.
I'm on a wireless network and the other computers work fine, but the desktop computer... Read more

A:Unable to renew IP address, I cannot access the internet

Hello Tim - Note that all programs listed can be installed via USB Flash Drive if you do not have a connection - Download Security Check by Screen317 from HERE* Save it to your Desktop.* Double-click SecurityCheck.exe* Follow the onscreen instructions inside of the black box.* A Notepad document should open automatically called checkup.txt; please post the contents of that document.Note: If a security program requests permission to access the Internet, allow it to do so.   Please download MiniToolBox, Save it to your desktop and run it.Close any Firefox browsers you may have openCheckmark the following boxes:•Flush DNS•Report IE Proxy Settings•Reset IE Proxy Settings•Report FF Proxy Settings•Reset FF Proxy Settings•List content of Hosts•List IP configuration•List last 10 Event Viewer log•List Installed Programs•List Users, Partitions and Memory size.•List Minidump Files Click Go and copy / paste the result (Result.txt).  Please download TFC, or Temp File Cleaner by Old TimerUsage Instructions:Download TFC from the download link above and save the file on your desktop.Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.Double-click on the TFC icon.When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all ... Read more

Read other 16 answers

Internet worked this morning just find. Now it will not work. Restarted computer, Restarted router. Two other wireless computers are working on the same router. In trying to repair my dell laptop it is trying to acquire network address for the past two hours.
Please help, what do I do now ?

A:No internet access - acquiring network address


In trying to repair my dell laptop

Are you connecting Wirelessly? What is the make and model # of your Dell Laptop? What repairs are you doing to the laptop? Have you tried to update the WiFi drivers from the Dell Drivers site? This may be caused by a virus.

Read other 3 answers

Hi There I hope someone can help please. I have three computers running on Virgin Broadband with a cable Modem and a Linksys router using ethernet cabling which has worked fine for the last couple of years. Yesterday Morning everything was working fine (I checked my Train was on time!) but when I came home I had no internet access.

I tried re-booting everything, computer, modem and router and finally connected my computer directly through the modem, by-passing the router, still no internet access so I called the ISP helpdesk. Tried lots of things as instructed and could get one of my sons computers up and running directly through the modem and so they told me I had a faulty network card and I would need to replace it.

However, this morning I thought I would give it one more try and it actually connected ok BUT I noticed that I had a 'strange' IP address which was 82-24-175-188 and my subnet mask and the default gate way was My IP address is usually in the range 192.168 XXX.100 with the other two computers being .101 and .102 on the end.

Having reconnected mine directly I then tried to connect my computer back through the router so I connect my sons' computers but my computer would not then work at all, and has not connected since even when I connected it back directly to the modem. One of my son's computers will connect directly through the modem but the other one will not connect at all. So only one out of the three will connect and this on... Read more

A:Lost Internet Access and 'strange IP Address'

I hate to see peoples questions unanswered on this site, since its usually really good, unfortunately i have no idea what the problem may be, perhaps one of the computers in your network was accidentally giving out a DHCP service that conflicted, but the ipconfig release and renew would normally fix that up.
Sorry no one could be more help.

Read other 1 answers

Apparently, I've got some serious malware on my desktop. My ISP (Time Warner - RoadRunner) has received complaints of mass email spamming from my IP Address and have therefore restricted my internet access. They said that I must remove this virus before they can restore my internet again. I have ran a virus scan with Avira already, but it did not supply me with a log for me to post. Here is my computer info:

Operating System: Windows XP Professional Service Pack 3 (build 2600)

Processor: 2.80 gigahertz Intel Pentium D
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded

A:My ISP has blocked my internet access due to unintentional spamming from my IP Address, please help.

Hello,And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.Malwarebytes Anti-MalwarePlease download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Full Scan"... Read more

Read other 5 answers

hey there everyone,

here's my issue:

i'm trying to use a hotel's wireless network (attwifi).

-i am able to successfully connect (well, i guess not successfully)
-i am assigned an ip address (
-i am able to see the gateway's address (
-an ipconfig/all reports that i am connected
-i CAN'T access the internet (or anything else over the network)
-i CAN'T ping the gateway (times out)
-it doesn't seem to be a network issue because no one else seems to have this problem at the hotel or even in my room.
-i don't think it's my wireless card because i CAN connect at work, starbucks, and pretty much everywhere else.
-it is NOT a password protected network so it's not an issue with that.

i am set to automatically receive an ip address so i don't think that's the problem. i have also tried letting windows manage my WiFi but this hasn't helped. so, there it is. i'm really at a loss here.

any ideas?

thanks in advance,


A:assigned an ip address but can't ping gateway or access internet

Read other 9 answers

Apparently, I've got some serious malware on my desktop (Windows XP Professional Service Pack 3 (build 2600). My ISP (Time Warner - RoadRunner) has received complaints of mass email spamming from my IP Address and have therefore restricted my internet access. They said that I must remove this virus before they can restore my internet again. I've attached my DDS and I'm trying to attach my GMER as well, but it is saying that the file was too big to upload.

DDS (Ver_10-12-12.02) - NTFSx86
Run by C. RAY at 22:31:21.26 on Thu 01/20/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.236 [GMT -5:00]

AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}
AV: Trend Micro Internet Security *Enabled/Updated* {7D2296BC-32CC-4519-917E-52E652474AF5}
FW: Trend Micro Personal Firewall *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.ex... Read more

A:My ISP has blocked my internet access due to unintentional spamming from my IP Address, please help.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

Read other 13 answers

Hello Legends,
 Iam using windows 10 pro on my Dell inspiron 15r 5537 model. From the last month i am getting the DNS problem. I make the DNS obtain automatically under ipv4 properties but after 2-3 minutes it become Specified DNS address with address and I have tried flushing DNS, Uninstalling WLAN drivers, Rolling back, Updating. Changed this address also in Registry but after 2-3 minutes again the same.It prevent me from accessing the internet or opening the new pages on browsers but some of the download will stay continued. I'am getting trouble from it. Please help me to Solve this issue. thanks in advanced 

A:DNS address keep changing from Auto to (Preventing Internet Access

IP address traces to Keyweb.de. Dubious history, and I would not put it past one of their clients:
Page here will give you an idea of how to find the dns servers in the registry (has to be the registry, you take the stuff out, then it comes back). http://windowsitpro.com/networking/where-registry-are-entries-dns-servers-located
The question is, how is it happening? Malware is capable of changing registry items, happens all of the time. Have you scanned your computer yet? Malwarebytes is free to consumers.

Read other 2 answers

I am trying to help someone who is half-way across the country to connect to the internet. He is using Win2k and just got a new laptop.

I have already walked him through using the internet wizzard, then adding his IP, Subnet mask, Default gateway, Preferred DNS server and Alternate DNS server.

He still cannot access the internet and I am just fresh out of ideas what other configurations I could have missed.


A:Win2k network: Cannot access internet with Static IP address

Read other 6 answers

Hello! I am extremely new at this and am not very technical... For some reason, whenever I click on My Computer or any other such links, I get the error "DAX Error: Access violation at address 0348DF5B. Write of address 0348DF5B."

I do not know why or how to fix it. Please please help!!!

Read other answers

When my computer starts up and after I log into my Windows account - I get this error.
If I press ESC the error box vanishes and the computer appears to work fine - but I am afraid it will
develop serious problems if this keeps happening.
Anyone have any insights?


A:Access violation at address 74ED1FB8 in module "hid".dll", read of address FFFFFFF0

Take a look at this-

hid.dll error message on reboot - Microsoft Community

does it help?

Read other 1 answers

My laptop is running Vista SP2. The machine will connect to my Belkin router with a wired connection but I have a problem setting up a wireless connection. The machine can successfully obtain an IP address from the DHCP server but it is unable to get a ping response from the gateway address or anything else on the LAN (and yes, other devices on the LAN can ping the gateway I have tried stopping the Base Filtering Engine, running 'netsh winsock reset' and applying the fix in http://support.microsoft.com/kb/928233 but none of these has resolved the problem.

In the 'Network and Sharing Center' window, the machine is shown as being connected to 'Unidentified network', but there is a red 'X' against the onward connection to the internet. Initially, I had the same problem with the wired connection but running 'netsh winsock reset' in the command window triggered it into creating a new network location the next time it connected and then it worked happily. Unfortunately, I have not been able to repeat this with the wireless connection.

The network adapter is an Atheros AR5007EG with driver version and the status show that is working properly. For information I have shown below the output from the command ipconfig /all:
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . .... Read more

A:Solved: Vista obtains address from DHCP server but cannot access internet

Welcome to TSG.
We have seen quite a few issues with that adapter.
Here is a summary of things to try:
Courtesy of ETAF and Terrynet on the Networking Forum:
Atheros AR5007EG & AR5007
We have recently been seeing a lot of problems with the above adapters over the last few months, mainly concerning WPA and WPA2 encryption and windows Vista.

The adapter gets an IP configuration, and shows as connected, but communication is non-existent or sporadic.

Log into the Router and disable the wireless security and see if you are now able to connect to the internet and surf OK.
--- Please post back here if that works or does not work.

Here are a number of possible solutions

--- 1) In Device Manager right click on the wireless adapter and "update driver." That apparently has worked for some posters.

--- 2) Download and install the latest wireless driver from your laptop manufacturer's web site support section, as some manufactures, appear to now have a working driver available.
Toshiba - update has worked for some PCs
HP The latest HP Atheros driver dated Sept 2010 has fixed the issue - so check the driver date, However, that does NOT apply to all HPs / Compaqs machines
- the poster did an online scan for driver updates on the HP website here HP Product Detection which resulted in a solution. Solved: Can't connect to internet wirelessly - Atheros AR5007 Wifi through Clear Comm - Te... Read more

Read other 3 answers

I am using Norton Internet Security in the old office I have got no problem with shared files between 3 computers, and shared printers (USB printer not network printer), and pinging

I moved those 3 computers (XP SP3) from the old office to a new office, and I changed the router from Netcom ( to Linksys WAG54G2. ip addresses for computers changed from 10.0.0.x to subnet 192.168.1.x

Now all 3 computers are able to ping (Linksys router ip address)

But those computers cannot ping each other

When I disabled 2009 Norton firewall (temporarily for 15 minute ), they were able to ping each other .

How can I fix this issue?


A:Norton Internet Security 2009 and LAN access problem when I changed ip address

Read other 10 answers

Hello everyone,

I'm having this problem for two days already.
I can't access the internet through wifi router, but when I connect the cable modem directly to my laptop, it works perfectly fine. When I try to connect again through the router it says I have "Limited" connectivity or no internet access.

I tried resetting the router but to no avail. I would appreciate your answers.
I'm using Windows 8 btw.

A:Can access internet via cable modem but not through router

Read other 7 answers

My desktop recently broke so i bought my first laptop. I have AT&T DSL and i bought a new D-Link DSL-2640B modem/router so i could have wireless internet. I called for help on installing it and i was able to use it with the ethernet cable, however when i tried to use wifi, it worked for only about 2 minutes before it disconnected.. Now when i try again it says that it is connected (full 5 bars) but it also says there is no internet access and i cannot use the internet. I need help fixing this problem.

Also, before, with the old modem i was able to just connect the ethernet cable to the laptop and just start using the internet. Now i have to connect by putting in my username and password provided by my ISP almost like if it was dial up. I don't know why i have to do this now but not before.

please help, thank you
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3758 Mb
Graphics Card: Intel(R) HD Graphics, 1751 Mb
Hard Drives: C: Total - 466182 MB, Free - 424966 MB;
Motherboard: Sony Corporation, VAIO, N/A, N/A
Antivirus: Norton Internet Security, Updated and Enabled

A:New D-Link Modem/router connected but no internet access

Read other 6 answers


I'm running SuSe 9.3 professional on a Dell Laptop with a TrueMobile 1350 Wireless mini PCI card. My broadband comes via a BT Voyager 2100 adsl wireless modem/router. I've got the Linuxant Driverloader installed and the KWifi app. recognises the signal.

However, whenever I try to access the internet I just get a message saying that the URL can't be found. I can connect to the internet by enabling my PCTel 56K dailup.

Any ideas ffrom anyone on what I'm doing wrong or not doing that I should be would be appreciated.


Terry. (Linux newbie)

Read other answers

I know this topic has been on here before, but I can't find one specific to mine. Here's what's going on:

I had my desktop & wireless router all hooked up (DSL internet) and running fine in one room. I moved the desktop to another room, so i disconnected everything to move it and hooked it back up in the new room (different phone jack).

When the wires are plugged in, it registers on the modem and on the router that I have the internet connection.

The Desktop picks up the LAC but I'm assuming its just picking up the router power and not the actual connection, because it will not let me connect to the internet.

The laptop connects to the network but not the internet.

I have the DSL line plugged into the modem; a network cable running from that to the 'internet' port on the router, and another ethernet cable running from an ethernet port on the router to the network port on the pc (sounds right, right?) lol.

Here's the catch...If I disconnect the router altogether, and connect the network cable directly from the modem to the pc or laptop, viola I can access the internet.

As you can probably tell, I've done lots of trial & error in this process. I'm thinking there's a setup or configuring thing I may be missing. I guess my mind is thinking that something like that shouldn't have to be done considering it's all hardware that was connected and installed and configured before. I'm not ... Read more

A:Internet connection on wireless router & modem, but no access

Reset the wireless router back to factory default settings. Then reconfigure it back. I would backup your settings first though on the router. That feature is hidden in the tools tab on the router. Did you have the power go out or what happen prior to this?

Read other 7 answers