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Lenovo Ideapad 310 Stuttering Sound & Customer Service Problems

Q: Lenovo Ideapad 310 Stuttering Sound & Customer Service Problems

I purchased my computer on Nov. 26, 2016 less than 3 months later, on Feb 2, 2017, the sound when I played music or videos started to stutter and become distorted. This happened when using the laptop speakers, external speakers and headphones. If I restarted the computer the stuttering would stop for a few hours then come back. I researched online for a fix and couldn't find one that worked. After a month of this happening I finally called Lenovo customer service. They had me reinstall the drivers. That didn't work so they suggested a factory reset. So I backed up my files and did one. That still didn't make the stuttering stop. It was still under warrenty, so per their advice I had to send the laptop in to Louisville, KY. (Which I had to pay $60 to ship them, because they only cover return shipping, this is the sign of a terrible company.) I sent it in on 3/13 and they have been waiting on a part since 3/20. Today 3/30 I call costumer service for an update and they tell me the part will not be in until APRIL 10th!!! Of course costumer service can not tell me why the part is taking so long to get there. I'm very upset with this whole process. My computer only worked for a little over 2 months and now Lenovo is keeping my computer for a month at least? This is not what I paid for. I use my computer for work so this is a major. Has anyone else had any of these same issues?

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Ideapad 310 Stuttering Sound & Customer Service Problems

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 107.2

I am very dissatisfied with the lenovo services, that can not be accepted. I sent my laptop to the lenovo uk service to repair it on 06.12.2017 and since then I have not repaired it until now, already there for two and a half months. Only promises and lies come from them. I bought the laptop with 2000 euros and I invested in upgrades 600 euros to fill the empty slots (rams and ssd disks) and broke after 3 months of operation, but I still have not got my laptop repaired or new one. In this way, lenovo appreciates customers who give a lot of money on their products.. so their customers are so appreciated..I have decided if the case will not be resolved soon, I will sue (will go to the court) and complain to the police.. It's a big shame for such a big company to do that with his clients..there are many incidents in which customers are cheated.. manny people i have the same problem with customers lenovo just look: https://youtu.be/g5s35cfqeKUhttps://youtu.be/mwHGZ4MJFvc and there are many cases of that kind.... so this is lenovo's support!!!!

A:Terrible Customer Service Problems With "Lenovo Ideapad y910

Same, I have issues with lenovo 910 too... 2000 euro is a lot too. I will post my problem as a new topic. If no solution is made, I am in with you to take it to higher level. 

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RELEVANCY SCORE 85.6

Hello everyone, I would like to share my Lenovo Customer Service experience. While on holidays in Poland last August, I decided to buy a new laptop in one of the big electronic stores. The laptop, however, developed a fault on the second day. I thought it was a case of bad drivers causing the problem. After I returned from my holidays, the fault was still there.  I contacted the Lenovo Customer Service who requested a proof of purchase. I explained that the laptop was bought in Poland on holidays and sent them on the receipt. A day later, I got an email saying: "Your machine has been booked in for a full repair at our service centre. Thank you for your proof of purchase. In 2-3 working days you will receive a letter containing instructions regarding the booking of your collection. The letter will also contain very important terms and conditions in particular with regards to data loss. Please follow the instructions and your machine will be repaired under warranty." A few days later the machine was taken off me by a DPD courier for almost 2 weeks. In the meantime I had no other option but to use my father's laptop to do my final year college project. I was delighted when I got the email: "We have completed the servicing of your item.Your item is now being packed and prepared for dispatch. You can track your package online..." However, 30 mins after using the "newly repaired" laptop, the stripy screen came back! Needless to... Read more

A:Truly Terrible Customer Service- Problems With Lenovo U410

I find it absolutely deplorable of Lenovo that there has been no posted response to this customer service issue. I have been trying to decide for a while now if it was worth purchasing a Yoga 2 Pro as it looked to have all the specs of a PC Hybrid I was hoping for. Well....how wrong could I have been...I had no idea how appalling the customer service is from this company! Firstly, in the UK...there have been some nightmare stories of faulty items and ridiculous product shipping delays that just seem to keep changing without any thought for the consumer in explaining what the hold up is. If you want to see a fantastic daily updated example of this alone just have a look at the Lenovo UK Facebook product page. Just reading it for ten minutes is tragic. There are so many upset customers in there that it almost seems comical.  The shipping delays are pathetic, they will glady take people's money (including warranties on items that arent there!) and hold it in the Lenovo bank accounts but the slow service and response to those with faults displays a complete disregard for the consumer. I can understand a company being unable to keep up with high demand of a product if it is very good and in demand but this needs to be addressed with admission in communication. Simply advertising a product that people cannot access and dealing with the irate customer-in-waiting afterwards is not acceptable. Let it be known that Lenovo through their own incompetence have lost a c... Read more

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RELEVANCY SCORE 77.6

I have a lenovo yoga 710 that has a screen flickering problem (just like everyone else on the forums with a yoga 710 because you seem really good at making faulty products) which i sent in for repair in october, it started in april but i never bothered to send it in until the flickering would turn from just flickering to the screen being completely black.I got the laptop back with the screen not replaced or anything (and with the spacebar not working) but the flickering stopped and that was okay by me. just a week afterwards the flickering starts again but i was due for a trip to egypt and had no time to bother with your customer support specially because i needed my laptop and wasn't going to wait 3 weeks without it again.after i was back from the trip a couple of weeks latter i called in to arrange another fix and complain that my screen is flickering again and i'm told that it's been too long since my first repair and that it's out of warranty so there's nothing they can do, so i chose to live with it..it's been a couple of months since then where i hardly use my laptop because of the fact that it hurts my eyes whenever i do, then a couple of weeks ago my screen completely stops working again, with ocassional flickering and a second of working properly. I contact customer support to ask if there's anything they can do. After ages on hold the agent tells me they'll speak to their supervisor and surprise, there's nothing he can do except arrange a paid fix, I ask if i can to... Read more

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RELEVANCY SCORE 74

Hello all, I purchased a Lenovo Ideapad Y700-17ISK part # 80Q00011US, and according to case manager assigned to my case, 100 days ago. The notebook was mis-represented by a sales rep, and when I got the machine and it didn't have the second hard drive bay in rear of machine, which I was told the 80Q00011US had. The machine also had a mild display issue, but rather than report it and spend 2+ weeks without a machine, I ignore the issue. It didn't affect daily usage anyways. So 10 days ago, the machine dies during a reboot. Seems the MB fried. I have been fighting and waiting (mostly waiting) for over a week for a case manager (Crystal) to contact me, which finally happen @ 7:30 AM PST yesterday. The case manager was not customer friendly, refused the replacement or refund options I requested, stated they would ONLY repair the system. Her cause for "rejecting" those options was because I didn't report the display issue in the first 30 days (I have enough exp. (35 Yrs.) in computers to know a bad spot in display is NOT going to fried a MB). Conservation got heated. I refuse the repair option because I know what they will do is replace MB & Display, and return other parts back to the machine (parts that very well could have been damaged when MB died, leaving me with a US$1,300 refurbished machine). I then requested to speak with her supervisor since I was tired of being BS-ed, only for her to claim there was no-one higher to speak to, and her actually hang... Read more

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RELEVANCY SCORE 73.6

Anyone else have issues with customer service giving them a runaround?  Sent my computer in a month ago and repair hasn't been started yet.  I'm at the point where I need to buy a new system as I just can't work without a computer.  I keep calling every few days and they just tell me the parts are in but they haven't had a chance to get to it and will escalate the issue.  At what point am I entitled to a refund?

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RELEVANCY SCORE 73.6

HI, I am having unbelievably poor customer service for my P70 warranty repair which has now been away for almost 4 weeks now with no sign of return. Phone calls promise a follow up email which never happens, Status reports don't change and emails don't get answered. Is there a UK address I can complain to?

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RELEVANCY SCORE 72.8

I bought a brand new Lenovo Yoga 13 from a Lenovo shop in China. Windows 8 was pre-installed. In the shop, I requested (on 3 occasions) that Windows 8 be set for English. They told me that I could easily change the language settings when I got home.

However, when I got home I was unable to change the settings. After a quick google, I discovered that Windows in China is a special single-language installation named Windows 8 PRC. It is impossible to change the language.
Obviously, this is no use to me as I don?t speak China. I contacted Lenovo who passed me on to Microsoft. I contacted Microsoft who said that I had to go to Lenovo. Microsoft insisted that Lenovo could simply change the installation to a multi-language version. Here is part of the transcript from online Microsoft chat support:

?Since this is a preinstalled product or Original Equipment Manufacturer (OEM) This was bought by the manufacturer of your computer to Microsoft and they were the one who installed it as well on your computer. The manufacturer have the capability to change the installation to all language installation.?

I have been back to Lenovo (both the original shop and the after sales service office) several times but have had no success. On my latest visit, 4 days ago, I refused to leave the shop until I received a full refund or a multi-language edition was installed. In the end (after a lot of arguing via a translator), they agreed to install the multi-language version. They said I could collec... Read more

A:Microsoft and Lenovo - VERY poor customer service

I also have a Lenovo that I just bought here in the US (G700 model) and like it quite a bit. I cant speak one way or the other on Lenovo's customer service, since I've never dealt with them. I hate to say it, but your best bet is to download a Windows 8/8.1 iso from the Net (make sure it's multi-language/english first!), format your HDD, and then do a clean install and call MS. The downside is that they may or may not help you activate it. Good luck!

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RELEVANCY SCORE 72.8

Lenovo has the worst customer service I have experienced in years.  This is regardless of industry or product.  My ThinkPad recently displayed a message indicating it had an internal defect and directed me to place a service call.  I called repeatedly -- at least 6X -- and the Lenovo phone system kept hanging up on me!  This happened over a 3-day period.  I finally gave up, turned the machine off, rebooted and was up and running again.  Is the problem still out there?  Probably.  But I can't rely on Lenovo to stand behind its product and help get it fixed. I received a new error message from Lenovo Solution Center today and was directed to contact support for assistance.  I tried this time to do a live chat.  After repeated attempts to log into this so-called service, I received a grayed-out live chat window which did absolutely nothing.  I shut down the window after 10 minutes and tried live chat again.  I received a grayed-out live chat window which has been spinning for 45 minutes and I'm still without someone to talk to about the problem.  I guess the answer from Lenovo is to make it so difficult for customers to reach them that they finally give up.  Saves on support expense.  I can't wait for this machine to die -- I'll take great satisfaction in throwing it in the trash ... where it belongs! I will never again use a Lenovo product and would strongly recommend anyone reading this entry ... Read more

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RELEVANCY SCORE 72.8

I have been working with lenovo customer service for the past few weeks. Originally I sent my Yoga3 in for warranty repair a which took almost three months.  The notebook was damaged in shipping on the way back to me and my case was authorized for replacement. I last spoke to  my case manager( Terry Nesbit)  for a repalcement ten days ago and he has not responded to any of my emails since then.   I have called the office number and sent emails to see what is going on with no reply. Any help would be great as to what I should do next.  Lenovo SF Case# 02514352 Replacement YOGA 3 14

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RELEVANCY SCORE 72.8

Dear Sir,                                I was purchase a Lenovo PC(SR NO. R300QH0Z) from you on date 06/04/2015 and it was working fine, but some days ago I face a problem in system that it did not given display  and I logged a complaint to Lenovo customer care(COMPLAINT NO.7008317030), they sent an engineer  Mr. Ashok  Malviya ,he was attended the system problem and opened system and change some parts after that he called on mobile  some one that he did not understand the problem and he tried as he can.The company person called me and requesting me for that by mistaken he ordered SMPS and the problem is related to systems mother board and give him some time to resolve this issue  after few days they sent a Motherboard and told me that it is chargeable.                According to My invoice the Machine is Under Warranty then why should I pay for this then his engineer said that if you want this product to repair under warranty  then wait for approval.                                Yesterday they called me to inform  that they were unable to complete this call w... Read more

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RELEVANCY SCORE 72.8

I was hoping someone here might have a corporate number where I can contact a customer service manager or someone higher than that.  I am currently getting the runaround on a replacement laptop and no one will return my calls or help me with my issue.  The representatives I have talked to refuse to provide me with any type of contact information for anyone that can resolve the issue. Thanks!James

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RELEVANCY SCORE 72.8

I placed an order for  Lenovo IdeaPad Laptop : 1 YR to 3 YR ONSITE warranty more than 15 days and status showing shipment delayed (Order #100105965) . Could you please expedite this order and activate (I want to apply 3 year ADP for my laptop after this) ???Order #100105965 I raised this concern to the below mail ID's, and phone number  but no help [email protected]@shoplenovo.co.in  Also please note your 022 - 40174621 is not able to reach, I tried more than 50 time in last 6 days, always it says All our executives ate busy at this time. if you have no plans to attend the calls, kindly remove the number from your web site. 

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RELEVANCY SCORE 72

Some years ago I came to the IBM/Lenovo brand and immediately got hooked up. From an IBM R61 (inherited from deceased friends) I was able to upgrade to a Lenovo W510 - a true workhorse! After two years of saving I intended to buy a W701DS to do professional photo work. However, no new machine was still available. So I opted for a ThinkPad P70. At the end of May 2016 I found a brand new Xeon-processor based P70 laptop on ebay USA which I bought. It was considerably less expensive than here in France and even less expensive than advertised on Lenovo US homepage (please note, I have little money?) At the beginning of June 2016 friends of mine brought the computer from the States to Paris, France, where I live. While setting up the computer I noticed that some pixels on the display were defective ? a major blow to my conviction that Lenovo builds the best computers in the world. I contacted Lenovo repair service and got instructions what and how to do to send the laptop to the appropriate service center (in France). Having sent it off on the 10th of June (including my coordinates ? address, email etc.) a few days later I got an email confirming the reception of the computer and also letting me know that repair would take a maximum of 5 working days! With it I also got a link to be able to check the repair status. I had to go to Hamburg, Germany, for the following two weeks. My next check on the indicated repair status link now stated a different message:... Read more

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RELEVANCY SCORE 72

After having waited for an answer for about a week I start to strongly believe that Lenovo will NEVER EVER return my property. But then, 11 days later, a miracle (email received the 12th of August 2016):Dear Sir or Madam
Your complaint is placed in Lenovo Customer Relations Manager team for EMEA region.
We are currently investigating the background of your case. We strive to contact you with a resolution proposal on the next days.
If you have any questions, please do not hesitate to respond to this email.
Kind regards
Markus K.
Lenovo Customer Complaint Resolution Team  The subsequent communication with Markus shows the same arrogance, ignorance and incompetence of Lenovo staff and, it goes on and on. What is there to "investigate", you owe me my computer, repaired and fully functional ? or a replacement device. And, neither do they ?strive?. They even don't know the meaning of the term! On the 17th of August 2016 Markus ? finally - proposes a replacement computer with quite different specifications, though (also in regard to already purchased upgrade material - see above). Fed up and angry once again I insist on a brand new P70 with the newest Xeon processor plus some other items as compensation for the simple reason that had I known this incredible delay of getting back the P70 I eventually would have bought a different model with the latest processor as I need speed for the treatment of high resolution pictures. I shall NEVER EVER hear of Markus... Read more

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RELEVANCY SCORE 72

Many had similar issues if you check forum. So, my laptop did not start someday. I sent it for repair and I was told to pay 500? because some liquid was dropped. I am 100% sure that no liquid was dropped. I treated my laptop like gold. It cost me 2000?...I didn't even let a dust get near it. It almost feels like they sets this up for me to pay that money.The problem with my laptop is a problem that many lenovo 910 user had. Its the battery not chacharg up and the charging light not turning up. https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/yoga-910-battery-not-charging/td-p/3513243...So, a huge amount of people did have the same issue with the 910 laptop. I called customer service and they said that they do not deal with this issue and gave me another number. I called that new number. . Same, they told me to call that other number again. So, the customer service is very bad. I didn't get a single answer.  I was one of lenovo's biggest fan. I was recommending lenovo to everyone. For lenovo campaigny to do this... It's really dissapointing.

A:Lenovo 910 not working... Bad customer service and scam warranty

All this people having the same problem is not good for lenevo...as I said I was a big fan of the campagny. So, I really want a solutions 

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RELEVANCY SCORE 71.2

I bought my Lenovo Y700 laptop last December and I started having battery issues around 6 months back. The battery randomly goes to zero even when the charge is at 30-40% and the charger is not connected. The battery of this laptop doesnt last more than 90 minutes even when full charged on moderate use(browsing/reading word docs). First raised this issue with Lenovo around July and did many troubleshooting steps but to no avail. Finally I ended up shipping my laptop to Lenovo depot for a week to get this fixed but even when the laptop was returned from the facility it had the SAME ISSUE!Called the customer care yesterday to ask for a Refund but they denied and asked me to send the laptop back to the facility for another repair. Horrible customer service. How is a customer supposed to keep sending their device back to their centers every other week? Asked the customer service people to escalate this to Customer Relationship team and they denied saying there system wont let them escalate the issue. They offered a warranty extension but then backed out of it saying we can only offer that when you send the device back to us. I cannot send the machine back without having a spare machine as it obstructs my work. This is by far the worst customer service I have ever experienced.

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RELEVANCY SCORE 66.4

I have been a Dell user for many decades.  For decades, I have bought Dell computers and even Dell cash registers.  Tech support has always been a problem, but the machines haven't fairly maintenance free. So I haven't needed to use tech support much. 
A week ago I ordered a new XPS as my current one is 5 years old and has a few problems.  So I went to the Dell website, opened my longstanding account and ordered a new XPS loaded with options.  I received an email giving me my purchase ID, and I thought I was good.  But my purchase never generated an order number.  
A few days later, I checked the order status only to find no order number.  So I inquired using the Purchase ID number and received a message that my order had problems and instructed me to call a number.  So I did. 
After waiting on hold for a long time someone answered.  I gave her all my particulars and explained the problem.  She then transferred me to another person and I again explained all my particulars and the problem once again.  He then told me I needed to talk to someone else and promptly transferred me back to the answering machine.  So after repeating all the routing questions again, and again waiting for a person to answer,  a person finally answered, and I gave all my particulars and explained my problem again.  That person again explained Dell's processes and transferred me to someone else in "Order Ful... Read more

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RELEVANCY SCORE 65.6

I bought a Dell XPS 8700 last Aug ('15) for $999 from Costco online. We had problems almost immediately with the PC not powering up (at all). but since it occasionally worked, we waited too long to actually return the PC to Costco (beyond 90 days). We also did not install the PC until Nov '15 because we bought 5 PC's at once and it took time to install them all.
We called tech support and after four hours of getting the run around and "trouble-shooting" via phone with Dell's non-English speaking tech support staff, they finally agreed to send out a technician. Technician replaced power supply and on/off button. We thought it was fixed but no. We didn't really call Dale back because we never had time to spend another three or four hours on the phone and schedule another technician just way too time-consuming for us to do that and run a business so instead we suffered a long barely using the computer and using other computers that were working fine instead.
Fast-forward the clock today May 30, 2016. The computer is still under warranty till August 2016 I call Dell and explain the situation, and that we've already unsuccessfully had a field technician trying to fix the problem and they were unable to do so. I respectfully ask that they send a replacement computer as we didn't have the time to spend another 2 1/2 days troubleshooting with their phone tech-support team, and also field technicians they declined, stating that I should've cal... Read more

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RELEVANCY SCORE 63.2

Hi,

I'm having problems with my sound, i am getting a stuttering sound more and more frequently when watching videos online/dvds.

I have tried going into the device manager and updating my drivers in the sound section, but apparently they are up-to-date. Really don't know what to do next!

I have a Toshiba laptop, satellite series. I've had no joy on that website with support. I am using Windows 7.

Any ideas?!

Thanks!
 

A:Problems with sound when watching dvd, stuttering sound

Hmm well first of all Id make sure that you are experiencing this problem while watching dvds as well as online. The reason I say this is because if its just online it could be bandwidth and if its just the dvd, it could be the damaged media.

Assuming you are consistently having sound issues watching videos online and via dvd my first guess would be overheating.

Do you have the ability to play sound files without issues? Is the problem only with video?
 

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RELEVANCY SCORE 62

Recently on playback of MP3's, videos, anything, the sound stutters every so often, the CPU usage can be at 0-1% when running foobar, or 1by1, or any other media player, and nothing else (nothing in the background anywhere) and still stutter, I don't understand it, before my sound worked fine, this is a new motherboard (approx 3 months old), its a Biostar NF61S Micro, using the onboard Realtek HD audio, Geforce 6600 PCI-express card, PCI 1x SATA RAID card (with 2 hd's running in raid0) and one sata drive single on the onboard nvidia sata controller (just going into detail here so people can help me figure it out) I'm running Windows XP x64 bit edition (I was running XP Pro 32bit for a while, didn't have the problem initially then it popped up just before I upgraded to x64).

I have no standard PCI cards installed, just my Geforce 6600 on the PCI-E x16 slot, and my SATA raid controller on the 1x slot, I'm using the onboard lan, I don't know why it stutters, but heres a list of things I've done so far to try and fix it:

I've defragmented my HDD, ran AV/Spyware checks, everythings clean, I disabled the onboard sound and I tried a different soundcard (albeit not a great soundcard, some cheap crystal soundcard that I had on hand, I do however know the card works as it works fine in other systems), I tried the soundcard in every PCI slot, no fix.

I also changed the DirectX acceleration on both the onboard and PCI card to try and ... Read more

A:Sound stuttering problems as of recent.

So any ideas? And sorry for the double post and the long first post, I'd just like to get things solved so if anyone has any ideas please let me know, and thanks.
 

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RELEVANCY SCORE 60

Hello I just bought this laptop last week and I am already having trouble with the sound. I have recorded something on Adobe Audition, but when I hear it back, it sounds choppy with the volume. I did update the sound card, but it still sounds choppy. What else can I do to make it sound better?

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RELEVANCY SCORE 60

Hi,need help on improving sound volume pleasewin 10, 64bit, Conexant Smart Audio HD. Driver date 15June2016, ver 8.66.29.53. Provider:Conexant Systems, Inc. 2013. file ver 7.122.0.0 Volume is turned up to 100% but sound is so soft that we cant hold a Skype conference.I don't want to purchase an external speaker & haul it around the country (extra baggage). Is there any way to improve the ound output?? very disappointed as my old ideapad S510p has all the sound output needed & works well. hopefull of solution, thanks

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RELEVANCY SCORE 60

I have just purchased this laptop which is marketed as being supplied with a " Harman" sound system. "Audio by Harman" is printed on the laptop. The Device Manager shows the sound card and driver as being "Conexant" There is a Harman App provided and also a Conexant App. Are these 2 sound systems related, same system or is there something wrong with the build or system ? Any advice would be appreciated, thanks in advance. John   

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RELEVANCY SCORE 59.6

I turned on my laptop this morning and I heard a crackling sound coming from the computer. The crackling wasn't coming from any speakers, rather what sounded like the right side of the laptop. I then checked my task manager to find that I was at 100% disc usage. I updated windows then I used Lenovo update to update the bios. Still at 100, I checked online for solutions. Did all the common ones, including setting my power option to high performance and running chkdsk. Didn't work.I then ran a hardware scan using Lenovo vantage, which made my fans go crazy, but eventually after about 45 minutes the scan ended and the disc usage went down to around 30%, then down again to start hovering around normal levels. However, the crackling sound still happens sometimes. The only tests that failed were the SMART short self test and the SMART drive self test.Why was it that the scan ending prompted the disc usage to go back to normal? And how can I stop this crackling? I didn't do anything abnormal with my laptop before the problem occured, and I travel with it carefully.

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RELEVANCY SCORE 59.6

I knew that this laptop had one tiny speaker but I didn't really mind because I use extra speakers. To my surprise, even if you connect a stereo pair of speakers the sound that you get is mono. I tried different kinds, of jacks, headphones and what so, but no stereo sound. It seems that the combo jack provides mono sound. The sound card is a realteck HD audio ALC233. Have all updates and laptop had windows 10 Home preinstalled You can check for your self doing the "left an right test" through control panel.  I also went back to the store and checked for my self on other demo laptops. Same issues there too. Went to other stores  same issues on all ideapads 100 seiries.I contacted Lenovo in Greece. They advised that the sound out the combo jack must be stereo in all occasions  and to send them the laptop to check it.But what are they going to check? All ideapads 100 series laptops in the market, at least the ones I tested provide mono sound out of the combo jack.Laptop specifications mention availability of a mono speaker and nothing about the combo jack. i will apreciate an official answer on this matter which will be beneficial to lenovo customers. 

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RELEVANCY SCORE 59.6

Hi there! I have a Lenovo Ideapad 710S that has really bad sound quality all of a sudden.When plugging in headphones the sound works great, but unplugging them makes the speakers on the laptop sound tinny and very low. It kind of feels like when you walk past people with earplugs that has full volume on. That "distant" sound. Almost as if my own headphones is still plugged in and lays beside my laptop or something.I've tried searching for a solution to this issue, without any luck at all. Can someone tell me what or how the problem may be solved? Maybe the speakers is bad and needs to be replaced, or can it be software issues?

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RELEVANCY SCORE 58.8

Hello everyone, I have recently purchased brand new Lenovo IdeaPad 710S-13IKB. It had Windows preinstalled. The problem is that there is no sound from the speakers, headset works fine. I have tried everything, even reinstalling Windows. Downloaded both drivers via Realtek, Lenovo official website, via Windows Device Manager. When something plays, the speakers indicator shows as on 'sound' screenshot attached. I am really lost here, can anyone please give soem advise. I read on some forums that there might be some conflict between Microsoft and Realtek driver versions. Perhaps, the directory to where the drivers are isntalled is not proper. Does anyone has any advice on this issue. I am ready for a remote session via TeamViewer or Supremo if possible as well. Best Regards, Dmitri

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RELEVANCY SCORE 58.8

Hello Sorry If this is in the wrong place but I couldn't find a board for IdeaPad 700. I've had this laptop for a decent while (almost a year) and although it hasn't really bothered me much in the past, it's really starting to bother me now as I'm now usually in an area with more people (libraries, lecture theatres etc.). Everytime I start up my laptop, I can hear a constant crackling sound (which would continue until I shut down the laptop but would continue again right as I turned it back on) and sometimes a beep or two but mainly from underneath my laptop where the fans are located or where my right speakers are located. I'm not sure if it is a sound card issue or a driver issue as I don't hear anything like that through my headphones and the sound is perfect, however, the crackling noise still continues on my laptop itself. When I play music or watch any video through my speakers, the sound from the left speaker seems fine but the sound from the right speakers sometimes becomes distorted and you can hear like a quiet mumbling sound of the music or video underneath. I've also noticed that when I am using my scroll wheel on my mouse or scrolling using my touch pad, the crackling gets louder but as soon as I stop scrolling, it goes back to its "normal" crackling sound. I'm not sure if this is enough information but I really have no other idea of how to accurately describe the sound. I've also tried changing driver versions but it did not seem to work or do anything... Read more

A:Lenovo IdeaPad 700-15ISK crackling sound (speaker?)

Hi VinceZent , 
 
Welcome to the Community Forums. 
 
Try booting on the BIOS using the Novo key (item6 page6) to turn on and press a bit on the scrolling on the touchpad.
Check if same sound appears booting on another live media is available.
 
Reviewing the placement of the touchpad to the systemfan and right speakers , I think mechanically is an issue with the fan. Pressure can be done by the touchpad passing it to the fan and underlying structure including the speakers as ,maybe just a cable on the wrong place since expected that it would be silent on this model. 
 
You don't have to change on the softwares but I would encourage you giving technical support a call for in warranty service and option that you can decide on. 
 
Hope this help answer your query.
Update us how things go.
 
Regards

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RELEVANCY SCORE 58.4

Hi All

i am at the end of my tether with this machine. the sound quality is terrible. the only way i can hear anything is if i am in a silent room and then its difficult to hear. i bought the laptop brandnew so i doubt its the speakers as the sound as always been this bad. i have updated my drivers and still my audio is woeful. please help!

regards

Rich

A:poor sound quality Lenovo Ideapad Conexant Audio HD

Originally Posted by mightycee79


Hi All

i am at the end of my tether with this machine. the sound quality is terrible. the only way i can hear anything is if i am in a silent room and then its difficult to hear. i bought the laptop brandnew so i doubt its the speakers as the sound as always been this bad. i have updated my drivers and still my audio is woeful. please help!

regards

Rich



Hi,
Welcome to the forums, you could try installing Dolby Home Theatre 4, installation instructions are in this link:https://forums.lenovo.com/lnv/attach...eater%20v4.pdf
HTH.

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RELEVANCY SCORE 57.6

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RELEVANCY SCORE 57.2

I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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RELEVANCY SCORE 57.2

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