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backup of windows not working displaying error 0x81000031 after downgrading from Windows 10 to Windows 7

Q: backup of windows not working displaying error 0x81000031 after downgrading from Windows 10 to Windows 7

IN Windows 7 my back up was working fine. I then upgraded to Windows 10. Due to heating problems with my laptop I downgraded back to Windows 7. Now I find that many systems are not working including the back. It just gives me this error.

I have already done the " restore default libraries" as suggested in some blogs but the problem persists.
Can you help me this problems and the other issues of programmes not updating automatically.

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Preferred Solution: backup of windows not working displaying error 0x81000031 after downgrading from Windows 10 to Windows 7

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Windows backup ran, and my once-pristine and empty backup drive now has something filling its space, so I assume some files were successfully backed up. Thing is, the Action Center icon has the red x on it and it comes up with one issue: Check, your backup (Important). Clicking this issue produces the following dialog:

Windows Backup: Troubleshooting Options
Check your backup
Windows Backup failed while determining libraries location of one of the users included in the backup.
Details: BitLocker Drive Encryption cannot be used because critical BitLocker system files are missing or corrupted. Use Windows Startup Repair to restore these files to your computer.
*Try to run backup again
*Change backup settings

Error code: 0x81000031

Thing is, I'm using home premium. I don't see bitlocker as an option and I'm not terribly enthused about having to repair bitlocker when I can't use it to begin with. (Primarily, because I use Windows 7 Home Premium. Even if I used a version which supported bit locker, I'd never use it to begin with - I lack a TPM chip which means that anybody who has physical access to my machine could compromise my security regardless of bitlocker, it'd just take slightly longer for them if bitlocker were present.)

I'm digressing, the point is I don't use bitlocker and I don't know how not having bitlocker prevents Windows 7 from copying files from one drive to another and making a note in a logfile that the files were backed up. I reali... Read more

A:Windows 7: Windows Backup failed 0x81000031

Reply to both bump the topic and mark an answer.
As it turns out, the error occurred whenever I tried to back up any of my Libraries. By selecting "Let me choose", unselecting all the pre-selected libraries, and finally manually telling Windows Backup to back up my profile folder (C:/Users/Philbert), Windows Backup was able to successfully locate all my personal files for backup and then back them up.

First, start windows backup. This is accomplished by clicking start and then typing Backup and Restore into the start menu search box, then clicking the icon for windows backup.
Second, make sure to select change settings in the backup and restore window.
Third, the set up backup dialog box will open. Select the drive you wish to use for backups.
Fourth, the what do you want to back up? dialog box will open. Make sure to select let me choose before clicking next.
Fifth. Un-select any and all libraries which may start off selected. Additonally, unselect include system image. I'll just have to live with doing that manually from time to time.
Sixth, pick-and-choose which files you wish to back up. Odds are you'll want to back up your profile folder (usually C:/Users/yourname), then click next.
That's it! Everything else should work as expected.

Big thanks goes out to Microsoft Customer Support, specifically Srinivas and Pradeep, the email support technicians w... Read more

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I recently installed windows 10 (august 6). The same day I decided to revert to windows 7.
Now, a few things don't work as before, one of them very worrying: my automatic backup is not working and, when I try to set up backup, I get the following message:

The task image is corrupt or has been tampered with.(0x80041321)

Even the restore point for that day (august 6) failed. There is no earlier restore points.

Any idea anyone?

A:backup problem after downgrading from windows 10 to windows 7

Do you have any method of doing a clean install of Windows 7?

Did you by any chance make a "system image" of Windows 7 with Windows Backup or some other application before ever upgrading to Windows 10?

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8104 Mb
Graphics Card: Intel(R) HD Graphics, -1988 Mb
Hard Drives: C: 223 GB (124 GB Free); G: 596 GB (195 GB Free);
Motherboard: Dell Inc., 0GDG8Y
Antivirus: Webroot SecureAnywhere, Enabled and Updated
Every time I try to backup my machine I get an error message that backup failed, error code: 0x81000031.

I'm backing up to a Western Digital external hard drive, My Book. It has 195 GB free of 596 GB which should be enough free space for a backup. The previous backup only used 161 GB. I have a few small files on the external hard drive that total only a few MB of space.

Knowing how to resolve this problem is way above my pay grade....LOL.

Does anyone know how to fix this?



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Hello, i have a custom built pc with an MSI motherboard and a western digital 500gb hard drive. My pc's bios is in cmos setup. The layout of the bios (ui) is alot different from other uefi but standered to usual custom builds. I also bought a legit microsoft copy of windows 7 home premium 64bit for oem builders. The error i am having is during the installation process. I found that there was no security in my bios for secure boot so thats not the case. I booted my pc via cd drive. It started up with no errors. I Deleted all the partitions from windows 8/8.1 during win7 installation and started from a fresh unallocated partition. I made a new system partiton with the 100mb and here comes the error. Whether I click next or format the primary partition drive. It gives me that error saying that it cant format the selected partition [0x80070057]. I even deleted and recreated the partions but nothing. I have gotten it to install almost all the way through a couple of days ago. The computer reset and then booted up and said that the registry was not found or created. Thats as far as i have been in the installation process. Any knowledge or help is appreciated thanks.

A:Error while downgrading windows 8.1 to windows 7 [0x80070057]

Work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums.

If all fails report back exact failure error, step number and behavior. Let us also see the exact settings choices for UEFI, Legacy BIOS, CSM and Legacy Boot on all of your BIOS Setup Tabs.

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Hello everyone,

Title says it all. Backup keeps giving me this error now out of the blue 0x8007045D "The request could not be performed because of an I/O device error". I've done the disk check (finally) and it came back clean. I've tried the shrink volume tactic as well, which of course didn't work. So once again i'm stuck. I'm starting to think windows 7 doesn't like me lol

I'm trying to do this back up on an HP 500gb external drive

A:Windows backup no longer working: Error 0x8007045D

Were you able to perform backups before to that same 500GB external drive? If yes, it's possible that you might have some damaged or corrupt system files. Try running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot the computer after each scan.

SFC /SCANNOW Command - System File Checker

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I have an old program that runs successfully on all my laptops running Windows 7 Home Premium 64 bit. I upgraded on to windows 10 and downgraded back to 7. Now the program will not work regardless of what settings I chose in the compatibility mode. I have tried uninstalling and reinstalling. Now I get the following error when I try to install

A:Compatibility Mode not working after downgrading from windows 10 to 7

Suggest you delete the installation package before and redownload it.

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Hey all

I recently bought a PC on behalf of work, believing it to be Windows 7 and it turned out to be Windows 8. A bit annoyed, I ordered a Windows 7 Professional disc and am now trying to downgrade the PC. However, after pressing 'Install Now' on the installation Window and selecting 'Update the files now', I receive the error:

"Windows could not update the installation files. To install Windows, close Setup and restart the installation. Error code 0x0".

I did a Google search to see if I could fix this error, or if anyone had any errors like it, and I came across this:

I've uninstalled all of the security software on the PC, made sure the PC was updated fully, and also tried checking the hard drive with chkdsk. However, when trying this, the computer got stuck at 27% for over half an hour, and I Googled that as well and found out that there could be a problem with the hard drive, even though it's a brand new PC fresh out of the box. Windows 8 runs perfectly, but I really need Windows 7 to comply with everything else in the office.

A:Solved: Downgrading to Windows 7 Error

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I had upgraded to windows 10 from 8.1 around 20 days back but now I don't like the outlook and my system has also become slow so I thought of reverting to windows 8.1. My laptop is giving an error 0xc0000225. Please help urgently.

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Hi guys,

can someone please help me solve the issue by code: 0x0000007e? i can't enter my windows now every time reboot my computer it simply crashes crazily after starting windows 7 and i got blue screen forever.

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Hi everyone.

I have just got a Compaq Presario CQ50-215NR which, I am sure you know, comes with Vista installed on it. After playing with it for a while I decided that it is much slower than my desktop, which is 4 years old, running Windows XP, so I decided to "downgrade" to Windows XP SP3. I have successfully achieved it using the 32 bit version of XP.

The thing I would like to ask the forum is this:

The Compaq Presario CQ50-215NR has an AMD Athlon Dual-Core QL-60 processor which the supports 64 bit OS. Why will it not install on this particular brand of laptop?

I would greatly appreciate any help you can offer.


A:Downgrading from Windows Vista Home edition to Windows XP on a Compaq CQ50-215NR

What error message do you get when attempting to install the 64 bit OS? Is this Vista 64 bit or XP 64 bit?

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Hello. I think I'm losing my mind here and now I think I'm lost. Been googling and circling around for hours. So, I have an ASUS Vivobook laptop here, which has a preinstalled Windows 8. Now I'd like to downgrade to Windows 7, which I got thanks to my school having a deal with DreamSpark.
So I have a Windows 7 Professional ISO which I got from DreamSpark. Then I tried to create a bootable memory stick with Rufus, based on this tutorial:
UEFI Bootable USB Flash Drive - Create in Windows

But when I'm pressing the "Start" button to start the process, it gives me an error:
title: "Unsupported ISO"
"When using UEFI Target Type, only EFI bootable ISO images are supported. Please select an EFI bootable ISO or set the Target Type to BIOS."

So there seems to be a problem with my ISO. Is there a way to modify the ISO? Or what should I do in order to get the ISO readable for Rufus?

A:Problems downgrading preinstalled Windows 8 to Windows 7 on ASUS Vivo

Try downloading a fully legal ISO from here: Windows 7 Direct Download Links

Use that as input to Rufus, see if it works. Make sure you get the one that matches what you got from DreamSpark so the installation key will work and you can active. You want the SP1 U (media refresh) version.

Since the computer that came with Windows 8 is probably UEFI/Gpt based rather than BIOS/MBR, see here:

To install Windows 7 on a UEFI (not BIOS) system

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Had gotten the message from Microsoft that my laptop could upgrade to Windows 10. Did so on 7/29/2015 and things seemed ok, but it was very slow and wireless mouse's scroll wheel didn't function. Then bluetooth stopped working. Ran the program to go back to Windows 7 and it said it completed properly, but now it won't boot. Can't go to safe mode and when I looked there are no recovery points saved. Even though warranty has expired, Dell support agreed and sent me "Reinstallation DVD" for Windows 7 Home Premium SP1 64-bit. My problem is that I really don't want to do factory reset type of install as we have thousands of photos on this laptop and they can not be replaced. Any help would be appreciated. I am using our desktop to post and I can not access the internet from the laptop. I did, when in adnavced menu, get it to boot once without the constant rebooting and it ended up at a blue screen saying I needed to run my anti-virus program. I am not that computer savy, so be prepared for a lot of questions.

A:Dell Inspiron N7010 won't boot Windows 7 after downgrading from Windows 10

You can still retrieve all your data. Download the Hirens boot disk here. Unzip the iso file to the desktop. Burn the iso file using WIndows 7 by right clicking it and selecting Burn Disk Image. On XP you can use Imgburn. If you use Imgburn make sure you opt out of any optional programs it installs. Attach a USB flash or external drive. Boot the Hirens disk and select MiniXP. Double click Computer. Your hard drive may be a different letter than C: 
Copy, do not move, the files from your hard drive to your external drive. Make sure you can open them on the other computer before doing the clean install.
If you do not have an available CD or DVD you can create a bootable USB flash drive. If you prefer this method then I will post the instructions.
Edit: You may want to also save your browser favorites or bookmarks.

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Hi guy i need some support from all of you


I have to Downgrade a Lenovo y50 form Windows 8.1 to Windows 7.  I tried to install Windows 7 with an External DVD and a with USB Stick but when start the Graphic GUI with written "Starting Windows", the system freeze..in both case. There is
some driver issue?....


I tried only in UEFI Mode.....


Do you know if there is some work around?

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So as the title says, I decided to downgrade my windows to 7 again, everything went smoothly. PC restarted and I was greeted by a BSOD, it restarted, BSOD again and so on. Tried startup repair, no use (failed with 0x490 code, if thats any use), tried boot windows to last good configuration, same. I still havent tried chkdsk. I can boot into safe mode but I cant manage to get my mouse and keyboard work.
BSOD code: STOP 0x0000007e (0xffffffff80000003, 0xfffff880223912d, 0xfffff880009a9328, 0xfffff880009a8b80)

A:BSOD boot loop after downgrading from Windows 10 to Windows 7

And I if someone would help me get my mouse and keyboard working in safe mode I could get the logs and post them here

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I upgraded to Windows 10 and it ran fine for a day. I decided to expand color range on f.lux and restarted and kept getting BSOD either at the login screen or the Windows 10 splash page. I restored back to Windows 7 but the problem seems to be the same; BSOD at the Windows splash page.
I wasn't able to get a PERFMON System Health Report. It keeps saying 




An error occured while attempting to generate the report.



The system cannot find the path specified.

Is there anything I can do about that?
I've attached the sysnativefilecollectionapp output and answered the following questions here. Any help would be greatly appreciated. Thank you!
· OS - Windows 7· x64· What was original installed OS on system? Windows 7· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre-installed.· Age of system (hardware) 6 years· Age of OS installation - have you re-installed the OS? 1 day· CPU Intel Core - i7 720QM / 1.6 GHz· Video Card - ATI Mobility Radeon HD 5870 - 1 GB GDDR5 SDRAM· System Manufacturer - Asus · Exact model number (if laptop, check label on bottom) - G73JH-A1· Laptop or Desktop? Laptop

A:BSOD boot loop after downgrading from Windows 10 to Windows 7

I rarely use the perfmon report, so don't worry about it unless someone else asks for it. Only 214 Windows Update hotfixes installed.  Most systems with SP1 have 350-400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).The actual number is not important.  Rather it's important that you checked manually, installed any available updates, and didn't experience any errors when checking or updating. F: drive only has less than 1% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty).  Low free space can cause BSOD's (less than 1% free space can definitely cause this) - but the actual amount depends on the files being used by the system.These devices have problems in Device Manager: SXUPTP Driver    ROOT\SYSTEM\0003    This device is working properly.Security Processor Loader Driver    ROOT\LEGACY_SPLDR\0000    This device is not present, is not working properly, or does not have all its drivers installed.The SXUPTP Driver relates to some sort of network hub device.  I still haven't figured out why a device that's working properly would list itself in Device Manager as having problems.The Security P... Read more

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Received Error code 6 when calling ::DeviceIoControl with command CTL_CODE(FILE_DEVICE_UNKNOWN, IOCTL_USB_INDEX(0x0000) + 4, METHOD_BUFFERED, FILE_ANY_ACCESS) on windows 10.

Getting error on windows 10 version 1809 but same code was/is working on windows 10 version 1803.
Is there any change in windows 10 patches? I am communicating with hardware on USB port

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Hi....Actually i purchased a HP Laptop 15boo2tx which was loaded with windows 8, now because windows8 was extreemly sluggish i decided to switch to windows 7 but after installing the same i managed to install drivers but i think they are not the correct one as my PC performance is not up to the mark, can anyone guide me that from where i can check that whether my drivers are correct, i came accross many softwares but they are not free ones, so pls help me!

A:Downgrading from Windows 8 to windows 7-Driver Problem

Hi Welcome to Seven Forums .. Where did you download the Drivers from ? Have you any errors in the Device Manager ? ... Did you run Windows Updates ? ... I could not find your Model on the HP Website .. Can you please Post me a Link to it ? ....

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Ok, so hi everyone again and sorry for this but yes... I just downgraded from Windows 8 and so far I'm not very happy for a few reasons (more like problems) that I really need help with... So, before I go into exposing my problem I'd just like to give some background so you know where I'm at:

Instead of doing a so called downgrade and going through all that process of contacting the manufacturer and asking for the software required I decided to go full-on cowboy and take my chances doing a clean install of Windows 7; So I booted from the disc and got some problems (which I later fixed) with the whole partitions thing (I ended up deleting all of them and having only 1 partition filled with unalloc'ed space to which I installed Windows 7 (x64 BTW)); after that I got everything going and I once again ran into some issues, this time I had no Internet Connection either wireless or wired...

Long story short, I went to Samsung's site for a product I believe is equal or at least very simillar to mine (my laptop is a Samsung NP350-V5C-S04PT) and I downloaded the x64 drivers for the wireless LAN (got that working) and downloaded the both x64 and x86 drivers for the LAN device (also got that working) I was happy! But then... More issues....

I noticed I wasn't being able to switch to the aero graphics configuration, which made no sense considering the computer has a fairly good graphics setup and once more I got myself to the device manager to see what's going on... Everything... Read more

A:Compatibility issues after downgrading from Windows 8 to Windows 7

You have an intel graphics card and not a ATI thats why the catalyst drivers wont install
The chipset drivers will get rid of the SM bus & USB issue
The card reader drivers will fix the USB CRW issue

I had to downgrade a samsung 350 laptop the other day which had exactly the same issues. I'll look for the drivers and get back to you as soon as i can find them.
But in the mean time if you look at the hardware ID's it will steer you in the right direction

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I have by default windows 8 operating system when I bought laptop HP Pavilion 15-p249tx. I want to downgrade my operating system to windows 7 but I cannot find drivers for windows 7 64bit on Hp website. Can anyone guide me in downgrading?  Thanks in advance,

A:Downgrading windows 8 to windows 7 on HP Pavilion-15-p249tx

Hi: See this related discussion... https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/hp-pavilion-15-p207ne-win-7-64-...

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Hi, Just got the Stream 13 last week, and in the process of downgrading it to Windows 7 (When will HP realize that all the crap they put in their computers is not tolerated by many consumers? They leave us with the choice of paying someone to remove it or doing it yourself, which automatically opens the door to other issues, leading to a clean install). Anyway, I attempted to downgrade using the same methods used for my Pavillion and other Notebooks, and as usual, it created bigger problems for me.1. I managed to transfer Win 7 to a usb boot disk, - necessary as Stream has no cd/dvd  -but now, it's asking for drivers before continuing with the install.2. I can't get to the bios, and that's after repeated attempts at disabling and enabling the secure boot, going legacy, and doing all those things that usually worked on other Hp notebooks. It takes me as far as what the rolled back bios would be  (F.13), then it says it can't because of drivers or imaging issues. Yes, I did remove the recovery, only because when doing the clean install with the Pavillion, it did it with no problems. Can anyone direct me on this? I really don't want the recovery disc, chip or whatever it is they're selling right now, and I've always been able to do this in the past, with help from people here at hp.Thanks in advance. KCKay 23602361

A:Downgrading HP Stream 13 from Windows 10 to Windows 7 Profe...

Hi, I'm not sure why Windows 7 is asking for drivers during the installation.  You might still have driver issues after the installation however since there might not be all the Windows 7 drivers available for the Stream 13.  I read about a few people here trying to install Windows 7 on the Stream laptops, I'm not sure how they made out.  If you just want to get rid of HP's bloatware, you might download the Windows 10 installation media from Microsoft and do a fresh install with that?

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I'm running Windows 7 Ultimate connected to network with Server 2008 (R2).

I am trying to backup the System Image [only] to a share on the server without success:

[Window Title] Windows Backup: Troubleshooting Options

[Main Instruction] Check your backup

[Content] Windows Backup cannot read the backup destination.

[Try to run backup again] [Change backup settings]

[Expanded Information]
Backup time: 8/05/2016 6:20 PM
Backup location: \\Server2008\backup\
Error code: 0x8078006F

The backup location is a valid share on the server and is accessible (and read/writeable) from my Win7 machine. Both SYSTEM and Administrators have "Full control". When setting up the backup, the location is tested and a username and password requested - these are accepted (and wrong ones are not, so some sort of check is being carried out), however when I attempt to run the backup (either manually or on schedule) the backup runs briefly (a few %) then fails with the message "Windows backup did not complete successfully" then the message box as above. No files are created at the backup location.

A search of the web finds a lot of similar questions and a lot of wrong and useless answers. This has been an ongoing problem for some time, but I really would like to have a regular scheduled backup. Has anybody got any clues, please?

A:Windows Backup cannot read the backup destination, Error: 0x8078006F

Hi Seven,

include the domain name of the network drive (not the computer you're backing up, but the network device): NETWORKDEVICE\Username\backup\

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We are experiencing this error with a page we are trying to open from Internet Explorer 11 on Windows 10 32 bits that is not occurring on IE 11 on Windows 10 64 bits.
This is happening in all machines that we tried. It worked in our development environment and in the Bank environment on 64 bit Win10, and it fails in both environments in 32 bits Win10.
Also, we tried in physical and virtualized machines and the same happened.
The versions of IE11 (as shown below) are:
IE11 on 64Bit Win 10: 11.0.10240.16384
IE11 on 32bit Win 10: 11.306.10586.0
If we open the URL on IE11 on a Windows 10 64 bit, the pages displays fine:
On Windows 10 32bits, using the same URL, IE tries to ?recover? the page several times, until it displays an error:

Disabling ?recover mode? from IE settings also didn?t help, as IE hungs or shuts but nothing is displayed.
I?m attaching:


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Usually, I store my Windows 7 Backup Files on a large internal disk that i reserve more or less for Backups. From time to time, I also create additional copies on external USB disks that I store safely/remotely in the safe of my bank. For backing up my files/folders, I select the "Let Window choose (recommended)" option (Windows Backup will then include in the Backup a System image). I observed that when changing the destination of my file/folder backups from the internal disk to the external disk (and vice versa), Windows Backup always created on the new destination  a new Full Backup and a new Backup Set for my File/Folder backups (even though a previous Backup set was already existing on that destination).But..... When clicking on "Create A system Image" in the left pane of the Backup And Restore Control panel, to create a System Image Backup of my C partition, and when changing the backup destination from the internal disk to the external disk (or vice versa), things become more complex and I am not sure what is really happening.   a) On one side, when changing the backup destination, the Backup process takes long time and I have therefore the (right? or wrong?) impression that Windows Backup is creating a Full Backup of the C partition.  b) On the other side, after completion of the Backup,  I see in the "WindowsImageBackup" Folder  of the destination disk only one si... Read more

A:Is it really an incremental System Image Backup that the Windows 7 version of Windows Backup has created?

Hi there,
1. Microsoft states that the backup function was designed as first backup always full and subsequent backups are always incremental. http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/a413ba37-2cde-4e4f-b23b-e5adab4c8b2dWhen you change the backup destination, the backup wizard will let you chose backup items again and that would make the system believe this is a new Backup Plan.
2. Windows 7 use vhd file for image back and support attach vhd file directly (it’s a great feature). As you have noticed, the folder with name "Backup YYYY.MM.DD hhmmss" is one copy of your image back (full backup with one vhd file). Not sure how can you find several image backup restore info in WinRE, did you use this external drive for image backup for another computer (or save image backup to different partitions)? When you try to run image backup to the same drive for second time, you may receive a warning “Any exiting system images for this machine might be overwriteen.”http://cid-9c88b7cb6fa32a48.skydrive.live.com/self.aspx/.Public/2010-01-27-ImageBackup.png
Actually, older data will be moved to the shadow copy storage area if it’s available (NTFS formatted internal or external hard disks supports Volume Shadow Copy), Network share and optical media, on the other hand, do not support shadow copy. Therefore only one system image per computer can be stored at a time (as the .vhd file). Any newer backup created will replace the... Read more

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Hi. I am trying to perform a full PC Backup on Vista Service Pack 2.  I have a recently purchased Seagate Backup Plus 2TB drive which has 1.6TB free space.  When I do the normal 'Backup Files' option it backs up onto this drive no problem  When I then try to do a Complete PC Backup onto the same disk (size of backup estimted to be 67Gb), it bombs straight away, with the error message 'One of the backup files could not be created. (x08078002A)'. I have only performed a full backup once onto multiple DVDs which worked fine.  This backup however, is seriously out of date now. Could someone please assist? Thanks.

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I'm about ready to consider this a bug.

Traditionally, I share a folder from my Desktop to my PC via SMB and it works perfect as can be. The HDD on the Desktop has PLENTY of space and is in NTFS format and not being used as a NAS.

I browse network to find the folder I want, there it is all ready to be used. I select and enter the same information (my live email and password, and also tried Desktop username/password) as I did with getting the folder to share in the first place.

I keep getting the error 0x80070544 which tells me that it's the network credentials.

There is only a grand total of one post on here that I can find that error code and it was never truly resolved. I don't know what I should do. I would despise using alternative software over something as trivial as this.

Any help would be GREATLY! appreciated.

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My OS is Windows 7 Professional 32-bit, Unable to update any file from windows update. Same error code 8024402F occurs and Windows could not search for new updates.

Whereas my internet connection is working fine and i able to browse and download from internet.

Also tried Microsoft Fix it and it says Repair windows update components. After applying it still same error occurs.

Even disabled AVG Internet Security 2012 and still same problem.

Here is the log detail from windowsupdate.log

2012-07-21 18:19:18:545 1256 8b0 AU ## START ## AU: Search for updates
2012-07-21 18:19:18:545 1256 8b0 AU #########
2012-07-21 18:19:18:548 1256 8b0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {7CB9454F-3210-479E-A30A-D356B61C2A99}]
2012-07-21 18:19:18:548 1256 17e8 Agent *************
2012-07-21 18:19:18:548 1256 17e8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-07-21 18:19:18:548 1256 17e8 Agent *********
2012-07-21 18:19:18:548 1256 17e8 Agent * Online = Yes; Ignore download priority = No
2012-07-21 18:19:18:548 1256 17e8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and Reb... Read more

A:Windows update is not working in Windows 7 Professional. Error code 8024402F

Press Windows+R key and typencpa.cpl and click okRight click on your LAN connection-propertiesClick on Internet Protocol Version 4 (TCP/IPv4) and then click Propertiesclick on Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.PREFERRED the PC Let me know if you can update now

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Hello, my Windows Update is not working: it returns the error 80073712. It has been like this for several months. I tried to do sfc /scannow but it says: "beginning system scan. This process will take some time" and 2 seconds after it says "Windows Resource Protection could not preform the requested operation". My Windows Help and Support doesn't work either as well as my Windows Features (when I open "Turn Windows features on and off" it returns a blank box). I also tried the "Windows6.1-KB947821-v27-x86.msu" but it does not repair the error. I also scanned my system with Malwarebytes Antimalware and avast! to see if it was a malware or virus but i do not find anything.

In the other hand, my date and time is working as well as my search box.

I do not know what I have to do.
I have a Windows 7 Ultimate x86.
Thank you for your help

PS: I also tried some other things but I do not remember anymore what they were

A:Windows Update error 80073712 (sfc, windows feature, help not working)

Pleasefollow the WindowsUpdate Posting Instructions and post the requested data

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I have Windows 7 Home Premium (64 bit, SP1) on a year old Acer laptop. All Windows updates have been applied, and I have never installed Acronis on this laptop.

When I click on Set up Backup, instead of the wizard, I get a screen showing the files in my C:\Windows\system32 folder. I get the same result in Safe Mode.

Scannow reported no problems on the disk.

I can't do a clean install since no disk came with my system.

What is strange is that I was able to create a system image using backup without a problem.

Any suggestions appreciated.

A:Windows Backup Not Working

I can't do a clean install since no disk came with my system.

We always assume you have made your Recovery Disks using the OEM manufacturer's app the first day you had your new PC.
& made the Startup Repair CD.

You can make Acer Recovery Disks with
Acer Empowering Technology > Acer eRecovery Management.

You can Order Acer recovery disks from here:

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I use Windows backup weekly to save my data to an external hard drive. Today got a message Windows backup not setup. Also got two errors....0x80071A91 and 0x80041321. I typed these error codes in my browser but the instructions I found didn't seem to work. I followed instructions but couldn't always find what I was supposed to be looking for. Any help will be appreciated.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8103 Mb
Graphics Card: Intel(R) HD Graphics, -1988 Mb
Hard Drives: C: Total - 912406 MB, Free - 764727 MB; D: Total - 40958 MB, Free - 34810 MB; L: Total - 953295 MB, Free - 232776 MB;
Motherboard: MSI, H61M-E23 (MS-7680)
Antivirus: ThreatTrack Security VIPRE, Updated and Enabled

A:Windows Backup Not Working

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Win 8x64. Just got a UAC flag that Windows backup app wasn't working (see attached). Looking at Windows 7 File Recovery in the CP, all it shows is "Backup or Restore Your Files" at top and the rest of the page, which usually has some choices, is blank. Never seen that before. Rebooted to be sure. Any ideas what's going on and what to do about it? Thanks,

A:Windows Backup not working


1. Use the clean boot technique to see if the problem is caused by the third party software.
2. Press Win+R - rstrui - Ok, restore to the earlier point.
3. Review Google results for 0x80070424 windows backup and post what you've tried.

We'll proceed depending on the results.


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So a few days ago my brand new laptop arrived with windows 8, and shortly I hate it, nothing personal I just prefer windows 7, so for the past couple of days I've been trying to dual boot it with windows 7, the problem is whenever I try to run the setup.exe (I don't have a DVD so I put the iso on a usb) it says insufficient space for temporary files, I did extensive research but no solutions for windows 8, it was usually upgrading from vista or xp where that problem occurred. I tried booting into the setup but for some reason (like my old computer) it refuses to boot from the usb, I changed the boot order so that it always tries to boot into usb but nothing, it just goes straight to windows 8... Please help I really need and want windows 7 back

PS: I read that Windows 8 pro users can downgrade (somehow) but I dont think my version is pro... either way, I just want to install windows 7, help plz

PSS: I would prefer to do it without burning a disk so suggestions other than that would be greatly appreciated!

A:Downgrading from Windows 8 to Windows 7 problems

Take a look at this tutorial:
Dual Boot Installation - Windows 8 and Windows 7 or Vista

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Hi all, new guy here. I just bought myself a new(well, refurb) HP laptop and absolutely hate Windows 8. Have been trying to get it to install but every time I get an error saying it can't find CD/DVD drive and asks me to look for the drivers. I'm installing Win 7 from a USB flash drive because there isn't a DVD drive on my laptop.

I have no idea what drivers it wants me to find, I'm guessing USB? I really don't know. I posted this on the HP Support forum a few days ago and didn't get any response there.

Any help would be great! I'm going nuts not being able to use Windows 7. Here is a link to my laptop for specs and whatever else you might need:

Product information HP ENVY 15-j023cl Notebook PC | HP? Support

A:Downgrading from Windows 8 to Windows 7. Need Driver Help


Before you trying to downgrade "Windows 8", i highly recommends creating the "Recovery Drive" as per the below tutorial.

Recovery Drive - Create with USB Flash Drive in Windows 8

Have been trying to get it to install but every time I get an error saying it can't find CD/DVD drive and asks me to look for the drivers.

According to the official spec ( HP ENVY TouchSmart 17-j023cl Notebook PC Product Specifications | HP? Support ) , your model only came with 4 USB 3.0 ports. Windows 7 won't support USB 3 by default and requires special drivers. I would recommend simply burn the "Windows 7" ISO to a blank DVD and use it to install. You will be able to install Windows 7.

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Hi guys, my name is tom and i have a little problem here after downgrading from win 10 back to win 7. All i know is that it can work on safety mode and teh bsod code os 0x0000007e. Can somebody tell me why is this happening and how to solve it? Btw laptop is Hp Pavillion g6.

Thanks in advance!

A:bsod after downgrading from windows 10 to windows 7

Hello there, tom.
I would try these:
Get your Windows 7 media device and reinstall WindowsTry auto-repairFollow these steps:

Put in your Windows 10 media device, boot into the USBSelect your language and keyboard input, then click next.Click "Repair this computer"Go to "Advanced options"click system restoreSelect a restore point before you downgraded to Windows 7.
Hope I helped!

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i want to downgrade my computer from widows 7 to XP but i receive a blue screen message:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any new newly installed hard drives or hard drive controlers. check your hard drive to make sure it is properly configured and terminated.
Run diCHKDSK /F to check for hard drive corruption and then restart your computer.

Technical information:

*** STOP: 0x0000007b (0xF8D2524, 0xc000004, 0x00000000, 0x00000000)

A:[SOLVED] downgrading from windows 7 to windows xp

In what part of the process did this happen? And what was the method of installing the windows xp?

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I currently have a 40gb HDD, running WinXP.

Is there a way to downgrade to Win2000, without wiping the whole drive?


A:Downgrading Windows XP to Windows 2000

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 I have downgraded it to Windows 7. And it seems none of the drivers are workingand having a hard time looking for the drivers. Wondering if anyone ran into this situation? Also if any knows of what drivers to use for the networking, audio, graphics, etc... 

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I recently downgraded my HP 15-ba018wm to Windows 7 from Windows 10 and I am struggling to find drivers to make the machine run smoothly.  Any help would be greatly appreciated!

A:Downgrading windows 10 to windows 7 on HP 15-ba018wm

Hi: First install the AMD chipset drivers and restart the PC.  Those will install the smbus and usb controllers.  You want the first file listed on the webpage. http://support.amd.com/en-us/download/chipset?os=Windows%207%20-%2064 Graphics:  You have the choice of installing the full driver package, or the minimum installation package (graphics driver only). http://support.amd.com/en-us/download/apu?os=Windows%207%20-%2064 Audio:  Accept the agreement.  Download and install the 2nd driver on the list. http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT... Definition Audio Codecs Ethernet:  Download, unzip and run the setup application from the 2nd file listed at the link below. http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=7&Level=5&Conn=4&DownTy... Card reader:  Download, unzip and run the setup application from the 1st file listed at the link below... http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT... Touchpad: This package provides the driver that enables the Synaptics TouchPad in supported notebook models that are running a supported operating system. The driver enables general touchpad functionality (for example double-tap and scroll) and provides a user interface. http://ftp.hp.com/... Read more

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Hello i really need help downgrading my windows Vista To windows XP i have a Compaq Presario PC SR5310F

the processor is an Intel Dual-Core Processor E2140

Please i really Dislike Vista alot and it eats up my Ram because i only have 1 gig

I would bow down to you if you help me with this

LOL thanks alot

Ricky V.

A:DownGrading Windows Vista to Windows XP

Hi Rick,

Have you got XP installed?
You will need XP SP2
Here is your spec sheet:

Chipset: Intel 945GC

Graphis: Intel Media Accelerator (Same link as above)
Intel Matrix Storge Manager (Same link as above) If needed

Install the UAA Driver before the Sound Driver
UAA Driver:

Sound: Realtek HD Audio

Lan Driver: Realtek RTL8101E

Samsung HD Firmware update for XP:
Post any errors in the device manager when done.
Hope this helps.

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Hi all, I am looking to find out if anyone has or any advice on downgrading the All In One PC (HP PAV 23-Q111na) from Windows 10 to Windows 7 Enterprise.  My company bought a few of these and unfortunately we did not realise there is no drivers on HP website for Windows 7 and has only been tested on Windows 10. We require to put them on the domain for authentication and group / security policy reasons and Windows 7 at the moment is the defacto. Any help is appreciated. Thanks

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My 15-p106ne came with FreeDOS but I've installed Windows 8.1 64 bit on it. I had no troubles at all finding all the drivers on the official website and everything was running perfectly great. I recently had to format it and decided to install Windows 7 Ultimate 64 bit on it instead.  Though my main concern is that I can't seem to find any drivers compatible with my actual OS.  I would really appreciate some help as using my laptop with no drivers installed is a true nightmate. Thank you. 

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Hi All, there was a thread about it, but seems to be closed now

I'm having an issue with trying to get windows to work now, I get BSOD if I try to boot normally, only safemode works currently, wasn't even able to control the mouse and the keyboard till I went in using a windows installation USB flash drive and adjusted the upper and lower filters for the mouse and keyboard.

but I still am having an issue with trying to get windows to boot, it seems like a USB or Grafix driver

I uninstalled all the programs that were upgraded in windows 10, in my case that was the AMD and Intel Grafix drivers and my roccat Kave drivers along with the razer synapse driver

still getting the issue, even tried unplugging all USB ports, not working, tried using the Intel integrated grafix instead of my AMD one, not able to go through.

in safe mode I'm seeing the following:

The Computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e
(0xffffffff80000003, 0xfffff8800570b0f5, 0xfffff880009a9328, 0xfffff880009a8b80) A dump was
saved in: C:\Windows\MEMORY.DMP.ReportId: 080815-7425-01

not sure what to do next ? I tried repairing startup and I can't do a repair install because I can only run safemode

any ideas ?

A:BSOD after downgrading from Windows 10 to windows 7

logs that were created by a windows tool

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I just purchased a brand new Thinkpad X1 Carbon 5th Generation laptop.  It's being shipped and I should have it this week.  It comes with WIndows 10 Home preinstalled.   I want to install Windows 7 Pro (personal preference) before even using the computer.  What do I need to do to swap WIn 10 for WIn 7 Pro?  I presume , if needed,I can buy Windows 7 online with an install code.  Then what?   Thanks for any help you can provide.  BL

A:Downgrading Pre-Installed Windows 10 Pro to Windows 7 Pro

I assume you are getting a retail copy with a retail key, so activation should not be a problem.  Your SSD might be NVMe and there is no native support.  If you have a SATA SSD, there will be no problem installing, but there is usually a problem getting windows update to work,  You may need to do the following, 
Microsoft has not done well with windows 7 updates. A fresh install of windows 7 requires a lot of things to be downloaded, and the update process works poorly for win7. You need to update the servicing stack and do an update rollup before windows update will run at all. If you were ever going to update to windows 10, now is the time.
Try this: Update servicing stack: https://www.microsoft.com/en-us/download/details.aspx?id=46817 Then apply this: https://www.microsoft.com/en-us/download/details.aspx?id=53332 Then retry windows update.
If you have an NVMe disk, you also need to get an NVMe driver merged into your install media.  There are many descriptions available from google and they are all ugly.
I suggest keeping an image of your win 10 disk in case you cannot get win 7 to work.

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Hey everyone, Recently, we got a pair of HP RP 5 computers with Windows 10 Pro installed, but the biometric fingerprint scanner driver isn't compatible with it. When the computers were ordered, there was guarantee of it downgrading to Win 7 but it seems like it must be done the hard way. I've been researching on how to downgrade the current Windows 10 product key to Windows 7 just so the process is simple, at no cost and seamless, but have found no luck so far. Any help on this will be greatly appreciated. Thanks, Steffan.

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My laptop had installed Windows 7 Ultimate 64bit. I have upgraded with no problem to Windows 10.
Then I started facing a lot of problems and I was forced to downgrade to Windows 7 again but I have used a USB containing Windows 7 Home Premium.

After the downgrade on my C drive where there is only one partition I can see only three folders(attachment 1).

It seems that after the downgrade all the attributes of my files on my drive were changed since If I use dir/ah
I can see all my folders there i.e. they are hidden

How can I reset the attributes of all my folder and files on my drive to their original state? I do not have a restore point
Keep in mind that the show hidden files it is enabled.

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My computer's start menu will not load up. I have tried running explorer.exe from the "new task" area in my task manager with no luck. I am only able to view my desktop background, and run programs through task manager.

Can somebody please help? Here is my hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:30:15 PM, on 12/6/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Symantec AntiVirus\VPC32.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\H... Read more

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