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First Boot & FROZEN :(

Q: First Boot & FROZEN :(

I know for a fact that this has been covered many times, but from all of the research I've been doing and all of the reading in forums I've not found any solution to my problem.

I had a pc that I built back in 2001 that I still use, but recently got a newer pc that somebody was gonna scrap, the new pc has a slightly faster cpu (2.8ghz) than my old one (1.3ghz).

I installed 2 sticks of ram in the new pc and it worked fine, but I didn't want to use the preexisting ver. of xp on there already (home), so I formated the C partition (all my files were on D) and installed my authentic xp pro. when it finished loading the initial files and got to the FIRST boot (where it shows the windows logo and a loading bar for the first time) it keeps freezing.

I know it's not the disc because I JUST used it in the old pc and it worked fine, I know it's not the ram because i tested that out too (before reinstalling xp)... so now I'm stumped, what can I do to get this new pc loaded?

Preferred Solution: First Boot & FROZEN :(

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: First Boot & FROZEN :(

Did you do a full format or a quick one? All a Quick format does is lay
down a blank FAT and directory table.... If you did do a quick format now it's time do do a full...a Full format truly scrubs the disk from
scratch, rebuilds all of the file structures, and checks to make
sure that everything is copasetic.

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I built this computer about a year ago, everything has been fine up until about 3 days ago. All of a sudden now i cant get past the windows boot screen, i make a selection (safe mode, last known good config, or normal) and it immediately freezes on that screen. I have tried to let the time run down but it freezes on 0.

Before it got to this point my computer would freeze from time to time usually when i was asleep or at work and the screen saver was up. I would move the mouse but the screen saver was frozen so i would just reboot. I did disk cleanups, defrag, Removed any scheduled backup tasks, ran spyware/anti virus detection software and removed any settings to turn off hard drive or monitor after any period of time.

I currently have the computer in pieces...i have booted the hard drive in another computer with no problem. At that point i ran a hard drive test where i passed with no issue. I have tried booting the computer with different sticks of RAM in about every combo imaginable (no luck). I have tried running a repair on the OS with the windows disk but never made it far enough to get anything done. I think it might be the motherboard but i am not positive. i am looking for some advice before i go and buy a new board. I have been debating on flashing the bios but have actually never done that before so i wasnt sure. Please Help...

A:O/S Wont Boot Past XP Boot Menu (Frozen)

You might want to try (no for certain) to remove the battery from the motherboard to reset it and then attempt a reboot.

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I have seen plenty of posts on this matter however they have all been fixed by methods I have already tried. I have had no problems with my computer til this happened. I shut down my computer like I always do came back and turned it on about an hour later, seen the eMachines logo flash up and then it went to the PCI Device listing and said Boot from cd. I left it sitting there up to an hour and it did nothing. I changed the boot order to Primary -Hard Drive Secondry -CD Rom. Now instead it goes to the same screen and does not say Boot from cd. So then I had the bright idea to insert my Restore disc and I did a restore with a backup, for it to still do the same thing. Next time I did a full restore and it still does the same thing! It will not let me boot into safe mode as it does not give me the option. I have attached a picture of what is wrong it would not let me insert into my picture!

A:Frozen at Boot From Cd


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I was online today when my computer suddenly shut down. I tried to reboot it but when I did an Intel screen comes on with the letters 'EB' in the lower right screen and the computer seemingly is stuck on this screen. Nothing else happens. I have no options to do anything. CTL, ALT, DEL doesnt work. F8 doesnt work. Nothing.

Of note, I am using Windows 7. If anyone can offer me any suggestions, I would greatly appreciate it. Thank you very much!

A:Frozen Boot Up

Hello volbuck1

Here are a couple of things to try

1) Turn the off (Shutdown instead of Restart)
2) Remove any USB devices from any USB ports on the computer

Then power on the computer and see if that changes the boot process.

Try these two things first and also let me know if you have your Windows 7 DVD or a Windows 7 Repair Disc.

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I have a custom built computer with an Intel core 2 quad, Asus P5Q MB, 4GB mem, Seagate 500 GB drive, using Win XP Pro, SP3. It's been working fine, but suddenly this morning the dreaded window opened that starts "We apologize for the inconvenience......etc." Then lists several possible ways to start Windows, including "Start Windows Normally". However, the screen is frozen - non of the arrow keys do anything, everything is frozen - nothing happens,

Any ideas?

A:Can't boot into Win XP-computer frozen

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I have a problem. I have a USB keyboard that came with my Dell Dimension that is about 3 years old. When I start my computer and am trying to press f8 to change the boot order, it doesn't do anything even though the lights on my keyboard are lit up. This also happens when I shut down my computer without clicking shut down, and it comes up saying "Do you want to start windows normally" in which case I have to sit there for 20 seconds since I can't use my keyboard to select it. I have already tried trying a different keyboard but the same thing happens.

I hope I am clear. Any help would be greatly appreciated.

A:Keyboard Frozen during boot up

You could try using another USB Port. is the usb connected to the pc or is it on an external powered USB Hub.? the reason I ask is Hubs can cause problems if too many devices are attached and no extra power is used to power the extra ports. If the ketboard lights up its getting power but the settings in bios could be messed up too. then you need to tell bios to use US Keyboard.

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Dell 5150, Pentium D, Windows xp
A friend has abandoned this computer and I'm wondering if I should just wipe the hard drive and start over.
The computer boots through the windows start up screen, but then freezes with an error code dialog box titled:
services.exe -Bad Image
The message says:

The application or dll c:\windows\system32\mmmzoyuh.dll is not a valid windows image. Please check this against your installation diskette.

The cursor arrow is visible, but is frozen.
Same thing happens in Safe Mode, Safe Mode w/ Networking and Safe Mode w/ Command Prompt.

Any suggestions?

A:computer frozen after boot

You should re format the disk.OK I figured that out and I'm doing that now.Good. Hope it goes well.Thanks.

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Hi: I got a bootup problem on my X1 Carbon 4, with Windows 10. After I press the power button, the Lenovo Logo show up, then the light of F1, F4 and CapsLock turn on, and then frozen with black screen.  The only solution is press the power button 4 seconds to force shut down, and then power on agian.The notebook always can boot up at  the 2nd time, and never happen during restart. This problem happen only if I shutdown at night, and during the first time boot up at next morning. I already try to turn off the secure boot, but it doesn't help. Does anyone has the similar issue? Thanks.

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Have just acquired a GigabyteM61SMES21 Desktop loaded with win/7/pro and after making a dvd install disc,i decided to try it out,so pressed f12 and brought up the boot menu,only to find that I could not shift up or down to select drive and even escape was frozen. Would greatly appreciate help with solving this problem!! apart from this issue everthing seems to be working properly..many thanks to all  who reply.

A:frozen boot menu

Hi, oldbod. How and where is the dvd installer created from? Can you press keys such as caps lock and check if they lit on keyboard? Other things that could also cause frozen issue related to your problem is a keyboard on USB or PS2 depending on your current interface use, a power supply, faulty RAM module, etc.. Do you happen to know if the problem is existent during or before acquiring the desktop?

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Hey, My names Mr_LeE,

ive just purchased a new pc, and it seems to be having a weird booting screen problem..

it gets to the screen b4 the hdd scanning, although i dont think its the hdd's that are the problems.

first it saids

bla bla 256mb gfx card g force,

then continues to the intel main processor intel core CPU stats 2.40GHz(266x9)

it then testes the ram saids ok,

then the options at the bottom of the screen appear..

<DEL> BIOS setup / Q Flash <F9> Express Recovery <F12> Boot Menu

then it just freezes there :S..

i cant press anything on the keyboard or anything.. i just thought mabe i could just go in the bios and it would be fixed but it seems to be frozen or something.. zzzz

if anyone could help, id be greatly appreiated !

thanks for reading


A:Frozen On Boot Screen? help

[-Steve-] said:

Have you tried to rest the BIOS (CMOS), this is a good place to start. To do this first remove the main power cable from the power supply. There is a jumper on the motherboard that will clear the CMOS, the manual will explain how to use this jumper. Alternatively if you cannot work this out leave the main power cable unplugged and remove the battery from the motherboard. The battery should be removed for at least 10 seconds.Click to expand...

im trying it now mate

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hey today i decided to go onto my computer and for some reason i cant get past the boot up screen. i Use an asus A8N-SLI ive tried pressing delete to enter setup and it still hasent done anything and i cant reformat it because i need to get past the boot up to do it. Please help

A:Frozen on Asus boot up screen

Try clearing the system's CMOS. To do this, you can either use the jumper, or remove the CMOS battery. When doing this, make sure there is no power going to the system.

If this doesn't work, the next step would be to start testing your hardware. The easiest place to start here would be testing your RAM sticks. If you have multiple sticks of RAM, take all but one module out of the machine. Test each of them one at a time.

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Hi guys. My
Computer has recently started to give me some seriouse problems. It started when I went to open up safari browser and and then my computer went to a blue screen with no text or anything. I then tryed to reboot the computer in safe mode and it then froze up on a black screen after entering my password. I then tryed to restart my Computer regularly and run sfc /scannow and it told me It found corrupt files, but was unable to fix the problem, then froze to the same Blue screen as before. Now it's just a repeating process and my computer keeps freezing on a random colored screen after I try to boot in safe mode or anything else. What could be the problem here?

I'm on a Sony vaio laptop and can't give any other details because I can't keep the computer running long enough to check, but I'm running windows vista home premium 32bit.

A:Computer frozen screen after boot

Reasons for frozen screen
Here are my solutions to freezing, and an excellent article, which I hope is of some help
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.
Test in safe mode, does it still happen?
Try with clean boot..

See if you have the dump reports
Blue Screen of Death (BSOD) Posting Instructions

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I started my computer the other day and it was frozen on the XP home screen loading page. I tried numerous times over and over it gives the option of Last Known Good Configuration, Safe Mode, Normal Mode, etc. Ive tried them all and they all freeze before reaching the login. I tired system recovery option still it freezes. I even did one of the last stages of trying (next to buying a new computer) I bought a new HD and XP home i installed it and the last page were it says "Now Starting Windows XP" it freezes on that screen.
Ive read through other similar forums just barely and think i might try removing the battery or the jumpers but im just hoping there isnt a shorted circuit on the motherboard preventing the final stages of booting

Please help thanks!


A:Boot Fail - Frozen Xp Screen

I don't see where removal of the battery or the changing of jumpers will help here.By replacing the HD you have eliminated that piece of hardware, but have you tested the RAM yet?If there are two pieces of RAM you could always remove one and see if this issue persists. If it does, swap the pieces and try again. This would identify which piece of RAM is defective, if any.If you care to test the memory:Microsoft Memory DiagnosticMemtest86EDIT: If the RAM tests ok, then you need to disconnect all drives from the motherboard. Try to boot. You should get a messages similar to: Can't find the HDD. Then connect the HD and try again. If it boots, reconnect another piece of hardware etc until you can isolate the offending piece.

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running windows xp....on dell desktop.......
boots up to desktop screen but curser stationary and keyboard not funtioning
Keybourd is wireless and all appears connected as lights on.
Mouse is usb and this working well when used on another machine.
I am not knowledgable enough to fathom out the problem so if there is some kind patient techie person to assist me I would be very grateful.

A:Solved: curser frozen after boot up

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Hello everyone,

After enjoying my Toshiba Satellite a665 laptop for five years suddenly there is a major problem with booting. It is terminally slow and when eventually the desktop appears I wait for icons to slowly come up. As soon as I click on an icon it fails to respond.

In Safe Mode it is a bit better but also there are problems at times with logging off which also stalls.
I've run a Malwarebytes scan in Safe Mode which shows nothing. These symptoms started a day after some automatic updates were installed. I did note that the install was incomplete and the computer rebooted.

At present I am hoping it is a case of corrupted data in boot or registry but do not know how to diagnose.
The HDD seems to work but there may be some data recovery issues causing the computer to lag. It is unusable at present and some of the settings on my programs have been skewed up.

Anyone give me some advice and/or tools to check the system safely before I take it to the repair shop?
It does seem to be completely and utterly bricked up for some reason beyond the usual slow processor issues.

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I am running Win XP Pro on an Abit KA7-100 board with an Athlon 700 CPU. WD-80GB HDD.

A few weeks ago I upped the memory with a 512 stick of Crucial memory to 1 GB of SDRAM. Everything was fine.

A couple of days ago the onboard RAM was reported as being only 512 MB. I reseated the memory modules without any effect.

Overnight, problems appeared. The principal one being that the mouse pointer is frozen in the centre of the screen.

The mouse is a Logitech MX700 cordless optical mouse.

I reinstalled the Logitech software without effect and attempted to reconnect the mouse with the base station. Result : No apparent effect.

The pointer is still frozen, after several reboots.

I propose to take out the memory and reseat it.

Is the order in which the memory banks are populated significant ?

Any ideas or suggestions will be gratefully received !


A:Mouse Pointer Frozen after Boot

Since your only reading 512 instead of 1 gig it maybe that the first stick isn't reading so as well as taking out a stick , make sure the stick is always in the first slot.

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eMachine 6216 being reimaged, rebooted to frozen eMachine splash screen, won't POST,
No F keys respond. CMOS battery pulled, replaced: same thing.

Update: Pulled HD power, can enter BIOS setup, even boot a disk. This supposedly means HD is bad, however HD will start up when slaved to another PC.

Swapped cables with known-good OD which had just booted disk, HD still blocks POST, freezing at Emachine screen.

Solution: Next I swapped in a known-good HD and it started up so I knew prob had to be limited to the HD. But since it started up in the other machine it didn't seem to be a bad HD. Could it be that HD (boot) code might be blocking this BIOS from even POSTing? I wanted to test this so slave the HD again to the other machine and Cleaned it with Diskpart.

Sure enough when returned to the eMachine it allowed BIOS to post, so I booted installer and reinstalled 7. Since it was during reimaging that this boot code apparently futzed the BIOS the image is getting deleted. And I thought I'd gotten a copied image to reimage over the network - wrong!

A:Frozen BIOS Boot screen

Fascinating stuff Greg.

So the question that pops into my head is: what is the bios reading from the hard drive that could be affected by a disk image?
I was unaware that the BIOS could/would read any data from the drive. I was under the impression it only read the info from the firmware.

To the laboratory Igor!

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ok i just recently posted on here and had goten my problem solved... it was something wrong with my video card so i got a new one and it had seemed the problem was fixed... well if its not one thing its another.. which is really frustrating...

Last night i put my computer on standby and it stayed that way for a little bit and i accidently hit the mouse and took it out of standby and it froze at the user accounts page... oye vay here we go agian...

so of course i restarted and rebooted the computer as anyone would do and it brought me to the screen were i get to choose wether or not to start in safe mode or start windows normally so i start windows normally and it it gets to the desktop and the screen goes blank... i restart and no video so i took the video card out-- may i remind you its brand new right out of the box-- and use the onboard video on the motherboard and its still doing this...

i think it could maybe be one bad capacitor on the motherboard or possibly a software issue with one of the drivers used for the installation of the card i just put in... some please help.. AGIAN...!!

A:frozen out of standby now wont boot 100%

Using the Onboard video card can you get into safemode by tapping F8 immediately on startup and choosing Safemode

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Thanks in advance,

I have a refurb Dell XPS 630i that is frozen in the boot up process. After I had a program lock up (Media Monkey, specifically) I restarted the computer and got to the Dell screen where the option appears to press F2, etc. to enter BIOS or setup and the computer locked up.

Running Vista with 6gb ram. No new hardware/software installs that I am aware of.

Turning the computer off and on again results in the computer starting up at that exact same place. Not before - not after. Tried to boot up from cd. Will not boot from cd; starts and freezes in the exact same place. Removed the hard drive as I needed access to the data and was able to use an adapter and retrieve all of my documents and files. Got a new motherboard and installed it and replaced the hard drive. Same thing - starts in the exact same place and is frozen. Removed all the sticks of ram and got the beeps that indicate no ram. Installed one stick and had the same results - frozen in time. Installed a different stick - same thing.

Any ideas/guidance would be appreciated.

A:Dell XPS 630i frozen on boot up

Since you replaced the Mobo, it would likely be that some piece of hardware connected to it is the culprit.

Have you tried booting without the hard drive, or the optical drive connected?


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Update bombed at 98%. Msg displayed ..."Failure configuring Windows Update
Reverting Changes
Do not turn off your computer"
It has been going round and round for days.
I tried turning off the laptop but it just 'boots' back to the same message.
What can I do...?????
Cheers - Arlo

A:Frozen laptop on 'boot after updates'

Hi Arlo,
Welcome to the forums, you could try refresh, reset or a Repair Install.
Reset Windows 8
Refresh Windows 8
Repair Install Windows 8

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I've been browsing the forums and have found similar situations to mine, however, with variations and I'm not brave enough to try them without some expert input. So if you would please help me out here, It would be greatly appreciated.

4 yr old dell with 40gb- very full and 512 ram, running slowly, IE freezing regularly.

reading forums and found another one that had slow shut down and recommended running the chkdsk, so I did. Computer ran about 4 times faster, Great! I should have left well enough alone. Then I discovered my bookmarks in firefox were gone, (My brains and stickys) so I thought i'd do a system restore and get my bookmarks back and save them. Reran chkdsk in case I had restored problems, no bookmarks, so I tried about a month back, ran chkdsk to remove restored problems, no bookmarks, didn't work, computer told me the system restore wouldn't work and I couldn't go back to a restore point.

So, ok, I'll survive without my bookmarks, opened several windows, listed an auction ad, had to leave, shut down most windows, one froze, Son restarted computer and this blue screen shows up. it says

Problem has been detected. Windows has been shut down to prevent damage to your computer. If this is the first time you have seen this stop error screen, restart your computer. This screen appears again follow these steps.

Disable or uninstall any AV, disk defrag or backup utilities. Check HD configurations and check for upgraded drivers. R... Read more

A:Solved: Frozen BSOD can't boot safemode

Run chkdsk /r from the recovery console. http://www.windowsnetworking.com/articles_tutorials/wxprcons.html

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My parents have an old Compaq running Windows XP that has a power issue, but I just wanted to make sure the internal Samsung HD was okay, so I pulled it from the Compaq and installed it into an empty bay in my Dell running Windows 7. Everything seemed fine, as I was able to boot the Dell as usual running Windows 7 and the Samsung disk showed up as Drive F.

No calamities, all of their files are there, but I'd rather them boot the Dell computer using their original drive so that they don't have to sift through my drive to get to their applications.

But when I tried to boot the machine using the Samsung drive, I was sent to a Windows Activation screen:


Windows Product Activation

This copy of Windows must be activated with Microsoft before you can log on. Do you want to activate Windows now?

Yes No

Thing is, the keyboard and mouse are frozen on that screen and I can't even click "Yes."

Also, this drive was running earlier in the week and they've been running this version of Windows on this drive for years, it's not a new product activation, so I'm not sure why I would even need to activate.

I am not sure, but it is likely an OEM version of XP on this drive, the Compaq had the OEM sticker labeled Windows XP Media Center Edition 2005.

Not sure if it's bootable from another system, but Id like to try so that my parents don't have to go through Windows 7 to access their older programs th... Read more

A:Moved HD & Frozen Activation Screen on Boot

When you install a Hard Drive to a computer and install an OS it takes a snapshot of the hardware and installs drivers for that motherboard and chipset. If you remove that hard drive from the motherboard and put it on another board, when the computer boots the hard drive looks for that hardware to boot if it doesn't find it, it will BSOD, or do what your going through. You can do a Repair Install on this drive to let it install the chipset drivers for this particular motherboard and you shouldn't loose any data. But you may need to reactivate it since this isn't a Compaq motherboard.

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Hello! Hopefully i've come to the right place to get some help with this annoying problem that my computer, or perhaps windows xp pro, has developed.

I've had this now for several months but it's not until recently that it has become a serious problem. When I boot my computer everything runs fine until it gets to the windows user login page and then I realize that neither the keyboard nor the mouse cursor work. As far as I know, this is not a problem with my keyboard or mouse since after i shutdown manually and startup again everything works fine. I can log on, enter safe mode... whatever.. eveything works normally. Then when I shut down (or restart) and boot again the same problem re-occurs. However, the computer is not frozen when this happens... It just seems to be the keyboard and mouse that dont work.

Right now i have a terrible spyware/malware/virus/trojan infection on my computer and i have been trying to get it back into decent condition but one of the detection programs that i use requires me to restart and have the program run during startup (therefore not allowing the virus to load). The program has found a trojan (maybe several) but I cannot delete it because... well, see above. The option to do this is selected when everything works, the process is done when everything doesnt work, and when i need to press a key 1-9 do choose what to do with this trojan i cant do anything.

Okay so hopefully there is some simple explination for this and if anyon... Read more

A:Solved: Frozen cursor and keyboard, every other boot

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My computer doesnt load up, doesnt progress any further than the Gigabyte utilities splash screen. I cannot open the CD drive, and pressing the keys on my keyboard does nothing. However, if I press the caps lock before turning my computer on, THEN the green light on the caps lock appears. Pressing the hotkeys, such as TAB for access to the BIOS, or F12 for utility program does nothing.

To give some background, I had been playing a game and had a tv show from the internet running in the background.

My system was running slow, and then seemed to have totally frozen. I waited 5 mins for it to resolve itself. It didn't. I tried task manager, and Ctl+Alt+Del to no avail.

I then, in desperation turned the power off at the mains.

PPS: I have left the computer for approx 4 hours to see if it was just running slowly. Sadly, no such luck.

Since then, I cannot even access Windows or anything.

Please help!

PS: This is a desktop computer I am referring to.

A:Computer is frozen when loading Windows, frozen at the Gigabyte Utilities screen


doesnt progress any further than the Gigabyte utilities splash screen. I cannot open the CD drive

This signifies a hardware problem. When you power up the computer can you press the eject button for the CD drive? Does the tray open? Does the light on the CD drive light or blink? on the Gigabyte screen can you enter Setup (Bios) usually by pressing the Del key?
If not, then shut down the computer and unplug all drives (CD/DVD, HDD's, Floppy etc) and start the computer. Can you get into the Bios? If not, then you may have a failing Power Supply Unit. Try testing with another.

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Hi all, Hoping someone may be able to help.

I have attempted a fresh install of Windows 7 on a Packard Bell Easynote TE11HC notebook, I turned off UEFI in the BIOS and booted from my Windows 7 disk, I deleted all partitions and then allowed Windows 7 to create a partition and install as I usually do when I build new systems or install onto a fresh HDD/SSD in a laptop.

Windows 7 installed all of the way to preparing desktop and then restarted, at this point the laptop goes displays the Packard Bell logo and then reboots and remains stuck in this loop. If I enter the BIOS the HDD password displays Frozen. I can clear this by removing the battery but it goes back to frozen when I try to boot to Windows 7. I have removed the HDD and installed Windows 7 onto it via my desktop PC and it works fine so I do not think the problem lies with the HDD. Does anyone have any idea how I can remedy this and get Windows 7 booting properly?


A:Windows 8 to 7 downgrade problem HDD password frozen, won't boot.

On some Acer, Gateway, P. Bell, Windows 7 x64 will not install in UEFI mode.

Windows 8 Desktops - How to Disable Secure Boot - YouTube

Enabling the boot device menu

Quote: Originally Posted by Acer

On most Acer systems, you can use the F12 key on boot to select the drive or network from which loading the operating system. In case the F12 option does not work, you may need to enable this function.


Enabling the F12 function:

1.Power on the system. As soon as the first logo screen appears, immediately press the F2 key, or the DEL key if you have a desktop, to enter the BIOS.
2.Press the right arrow key to select Main.
3.Use the arrow keys to navigate to F12 Boot Menu, and press ENTER.
4.Select Enabled, and press ENTER.
5.Press the F10 key to save changes and restart the system.

How to Enable or Disable Secure Boot

Quote: Originally Posted by Acer

This article only applies to: Windows 8 Desktops

Bootable media from previous versions of Windows may not be recognized in Windows 8. You can change the Secure Boot setting and it should recognize the bootable device.

Use the following steps to change Secure Boot:

1.Completely shut down your computer.
2.Power on the system. As soon as the first logo screen appears, immediately press Delete to enter the BIOS.
3.Use the right arrow key to select Authentication.
... Read more

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HI all;

This is my very first ever post to this forum, so please bear with me....

My Dell Optiplex GX620 pc (Win XP SP3, 4gb RAM, 128GB SSD, integrated video and sound) after working just fine for the past 5 years suddenly decided to stop recognizing my USB keyboard and mouse. Thinking that possibly they may have gone south, I switched both components but got the same results.

To make a long story short, here's what I've attempted:
Swapped both keyboard and mouse
Reset the BIOS to factory default
Removed then replaced the CMOS battery to bring the unit to hard reset
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)
Removed and tested each memory DIMM individualy, in the Dell, to make sure it may not be a RAM problem.
As you may have noticed, above, the keyboard works fine during POST and in the BIOS, but not once any other DOS or GUI appears. At the XP logon screen, I cannot operate either the keyboard or the mouse...

Doing a search on this forum, I did find a similar issue posted by Nick77777 back in June of 2010. But, in his case the mouse functioned properly; keyboard only was frozen. The problem occured after he had run some software, which is not the case here; this pc worked fine, but then was not used for about a month, if that means anything.

In ... Read more

A:Keyboard and mouse frozen at boot; unable to logon

Good luck.
I was helping another person with a Dell in August or September with the same issue. As soon as windows loads, the keyboard and mouse no longer work. We never did get it working.

Just to rule out a window problem, I had him boot a linux live CD/DVD. The keyboard and mouse did not work in linux either.

If you know how to burn an ISO, download linux, burn it to a CD or DVD depending on the size, fire it up and see if the keyboard and mouse work.

This test
Booted from XP CD and attempted to run the recovery console, but keyboard stopped functioning when the XP setup, blue DOS screen appeared with the three choices ("enter" for install, "r" for recovery console and "f3" for exit)Click to expand...

leads me to believe that the issue will persist in linux.

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I was attempting to boot my Dell windows vista business in safe mode to fix a virus. I turned on my computer, waited for the Dell loading screen to go black with a blinking cursor (I have no "beep" to go by), and tapped F8 repeatedly, which gave me the boot menu as per normal. However, the menu appears to be frozen. The screen will not respond to my wireless keyboard in any way. I know it's not a problem with the keyboard, because I tried allowing the computer to boot normally and the keyboard worked. I have successfully used F8 to boot my computer in safe mode in the past- this is the first time it hasn't worked. Any advice on how to unfreeze the menu would be great.

A:Vista can't boot in safe mode- menu frozen

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C... Read more

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i have latitude e5520 i5 ,and it got a problem , when i turn on the pc the circular dell logo picture get frozen and i cannot enter the bios settings , i tried to remove the battery -check out the ram -removing the hard drive but with no result
please help if someone run into a similar issue

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I have just done a fresh install of XP Home on a client's computer (it was SP1 version and I applied the SP2 from a disk from MS).

When I was installing from the XP Home SP1 disk, I noticed there was no mouse pointer available as well, but I thought this was a quirk since the OS disk was supplied by MDG Computers. Once the system restarted the mouse worked fine.

Now, I am still experiencing this problem. Every time I cold boot the computer, windows loads completely and everything is functioning except the mouse. I can use the keyboard to navigate around and restart the system. When it restarts, the mouse is working perfectly. I have done all the updates from MS.

This problem is driving me nuts.... I have not found any posts anywhere to do with this particular problem - it always deals with the system hanging before windows starts.

Has anybody else seen this problem or knows what it could be caused by ? I hate to have to tell my client that they have to start the system and then reboot immediately to get the mouse working.

A:XP loads but Mouse pointer frozen ONLY on Cold Boot

Allo CelticElf

Without the mouse, it'll be a bit 'messy' to get there but, while the mouse is frozen, during 1st boot, work your way to the control panel, then the 'System' - Hardware - Device Manager. You need the 'Mouse and other pointing devices' bit. Is it expanded to show what mouse is connected, and does it have either a yellow triangle or red thingy next to it???

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I have have friend whoose winxp pc wont boot. When he turns it ok, he sees the "your computer was not shutdown right...... and all the differnt starting option come up: safe mode, normally, last know config that worked ect. However when this comes up the start normally choice is highlighted, but pressing enter over it does nothing, and there is no way to move to a different option. It stays frozen over [start normally]. I'm going to try and help him out and im wondering if anyone has any ideas about how to do this. First ill probably try F8 and go into safe mode, but if it freezes at the screen like he says then that might now work. I was wondering if i can dl a image and make some kind of winxp boot cd? He might has his computer's recovery cd, but im not sure, so im wondering if there is some kind of image i can put on a cd or floppy to help boot him computer.

A:Windows XP wont boot, selection menu is frozen

Go HERE and download a boot floppy.

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I have a western digital 160 gb sata hard disk. Few days ago one of my drives gone bad and there was a error showing a msg about I can't access the drive. I had to format it. I recovered my drive but lost the data. After a few days another drive gone bad same way. Suddenly one I started my pc and the bios screen showed up but it stuck on the boot screen. Since then it's not starting. Another thing I noticed is the hard disk is getting very hot very quickly. I don't know what happened to the Harddisk. A friend of mine tried low level format but was unsuccessful. I can't past the boot screen in any way. It stuck with the black dos screen. No msg nothing. I have checked everything is ok in my pc. This is the second time I lost my hard disk. Can anybdy tell me what has happnd or what is cause? Is there anything I'm doing wrong or wrong with my room. Pls if there is any tips on how I can protect my hard disk so that I will not lost one in future tell me? I'm really fustrated with it. (Also can anyone tell me how to perform a low level format? )

A:Frozen on boot screen!! hard disk problem

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Hi, I have an acer 3040 which is running Vista Business. I installed Norton on it and in the process of doing so I had to update the driver for the external DVD Drive (I had Norton 360 on DVD).  I tried and tried to get the external DVD drive to work but I gave up in favour of downloading the trial from Symantec and then entering the code I had on the DVD case.  Then I tried to reboot................................. there was some text about Windows installing updates, the computer turned off and started up again and then - Nothing! Just a message on the screen about the updates not being configured correctly and reverting changes with a stark warning not to turn off the computer - end result after hours of the same message - NOTHING!  Just the same message with no other result as a reward for waiting.  Can anyone help please?

A:Vista Business frozen on boot, updates not configured, reverting changes

Sorry to hear that, do you have a Recovery Disk for Vista?  If so
insert the disk
reboot your system
as its booting up Press F10 or F8 (this is different for each computer, it should give you two options at the boot screen)
Select Boot from DVD/CD and hit enter.  (if a message pops up saying Press any key to continue do it)
This should allow your computer to boot, and give you a few options
Restore, refresh and repair
Here is a link to Microsoft support about using system recovery, what each does, and how to do it.  Click here for the link.
If your DVD drive still will not work you can use the Microsoft DVD to USB tool.  Down load it here.
I will follow this topic for a few days, if you have any questions please ask.  Just allow up to 24 hrs for a reply, we all here help more than one person at a time.
Good luck

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Hey guys, after having a perfectly working laptop with Windows 10, I just tried to boot up my 9350, and I got this screen after 2 seconds: http://i.imgur.com/Cn2PPPG.png
Restarted a few times, which didn't help. I've tried to get to the bios during bootup, and I managed to get to:http://i.imgur.com/TCAWJWx.jpg
Where I can navigate, but only in that tiny bar on the screen. Which makes it impossible basically.
Has anybody had this issue before?
Any idea how to fix this?
I've got the latest Dell bios installed (updated 3 days ago)

A:XPS 13 9350 Boot Crash, Screen Frozen With Millions Of Colors

How to Run the Laptop LCD Built-in Self Test:

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Hope somebody out there can help me as I've run out of ideas.....possibly might have picked up a Virus from facebook but I'm not certain.My system started to run slowly a few days ago and a Security centre 2011 box suddenly appeared..wouldn't allow me to open Malwarebytes or access system restore.
I powered down the PC and restarted but a black screen with a flashing cursor appeared before disappearing with the numbers lock light illuminating.
Restarted the PC and F8 into safe mode but system stalls at: multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\Drivers\Mup.sys
Restarted PC again and loaded recovery disc which starts to run but subsequently stops with technical codes showing: 0x0000007B (0xF898A640/OxC0000034/0x00000000/0x00000000).
Don't know if I'm every going to get my system back.....much appreciate anyone's help on this!!
(My PC is Sony Vaio VGC-M1 with Windows XP Home edition)

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!!

Hello and to the BC forums.

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.

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I have the same problem as the other thread. Unable to restore, go into safe mode, or task manager. I just got black screen with moveable cursor. When load restore cd, it just loading windows files and back into black screen with cursor. I have followed the instruction from previous threat but i'm stuck after loading the burn image cd. This is the thread that i tried to followed: http://www.bleepingcomputer.com/forums/topic405525.html

Download GETxPUD.exe to the desktop of your clean computer

•Run GETxPUD.exe

•A new folder will appear on the desktop.

•Open the GETxPUD folder and click on the get&burn.bat

•The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.

•Click on Start and follow the prompts to burn the image to a CD.

•Next download driver.sh to your USB drive

•Also Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file, query.sh, will be extracted.

•Remove the USB & CD and insert them in the sick computer

•Boot the Sick computer with the CD you just burned

•The computer must be set to boot from the CD

•In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.

•Follow the prompts

•A Welcome to xPUD screen will appear

•Press File

•Expand mnt

•sda1,2... Read more

A:Frozen Black Screen/Unable to boot into Safe Mode....can't recover system..Help!!! i got the same problem from...

FWIW: Using a malware topic of someone else...as a guide to solving issues...is probably not the way to go.

If you have malware issues, I suggest that you initiate a proper topic at the appropriate malware forum.

Preparation Guide, Before Using Malware Removal Tools and Requesting Help - http://www.bleepingcomputer.com/forums/topic34773.html


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I'm running W2K on an

AMD Athlon XP 1800+
512MB memory
gForce3 gfx card
200GB Seagate Ultra
Soundblaster Audigy

I just ran into a problem that I've not encountered before with any of my systems.

After a couple of hours of inactivity on my system, the system froze completely. I had to reset it because I couldn't reboot via the normal graceful ways. Anyway, when I did this, I heard a series of 2 short beeps followed by another series of maybe 8 regular beeps and I had no display. The funny thing is when I went to start it up again the next day, it came up, but the clock was wrong and after being able to type only a few characters, it froze up again. I might mention that although the frozen cursor problem happened intermittently initially, the problem got worse when I downloaded the recommended nVidia driver patch (Version: 61.77)...now I can't keep the system up long enough to test anything.

That's pretty much it...Oh, I looked in the documentation re: the beeps (to attempt to decipher them) and there's nothing...not in the book, nor on the mainboard CD.

Any ideas?


A:Frozen Cursor...Frozen Screen

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I restarted my computer like normal and for whatever reason the computer is now stuck at the Acer boot screen. I try to press DEL to enter Setup and I even tried pressing F12 to go into the Boot Setup, but for whatever reason the computer does not respond to anything.

To shut it off I have to hold down the power button and eventually it shuts off.

Stuff to know:
- I have a wireless mouse and keyboard being used on that desktop.. Should I perhaps try to plug in a corded mouse and keyboard?
- I'm running on Windows 7 Ultimate.

A:Acer Aspire E4600 Desktop Frozen At Acer Boot Screen

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When starting my pc it appears to start up okay but the mouse is inop. Mouse is in ps/2 slot. I tried another mouse that works on another computer and it is also inop. Is the pc freezing on start up? How do I start up in safe mode. Os is windows XP. The computer is about 3 years old. Any ideas?

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Q: Frozen

I am not entirely sure if this is a software or a hardware problem, so here goes.

I previously had a problem with my computer freezing. When I say freezing I don't mean it held up or slowed, I mean it stopped. Like it said "hey I am tired" and just STOPPED. I would have reset or cut the power and reboot. I tried formatting and reinstalling windows as the computer was two years old and had never been formatted. That didn't work and it finally got to a point where it wouldn't boot up at all. I would get to the windows screen with the blue bar across the bottom hear a click and it would reboot. I had tried reinstalling windows.

We first thought it was the power supply, replaced it. The problem persisted so my sister thought it was the hard drive as did my BF, I thought it was the motherboard. Majority rules and I bought a new hard drive. Hey guess what, I was right, the problem persited and so I replaced the motherboard and the processor.

Everything was working fine for 2 weeks until it started freezing again on the weekend. I barely have anything on it. I have run virus scanners and malware/spyware scanners. I have run pcpitstop.

I am at a loss. I can't imagine it is any of the hardware as I have replaced the powersupply, motherboard, processors hard drive (the old hard drive is working fine and is running as the slave right now), I bought new ram so I now have two sticks of 512. I am running windows XP, I have McAfee, I have a firewall (sygate... Read more

Q: Frozen

Suggestions on what program I can run to check for virus/worms...etc ??
Issue is....... Sometimes, (not always), when I go to a website, everything "feezes" for 15 - 30 seconds.  Even the cursor won't move.  Then everything is fine.
Doesn't happen on any certain website.......and doesn't happen on all websites.
Very random.
Please help

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I've been working with dai to fix a HDD problem (thread: SMARTDrive failure imminent) that appears to be resolved with a replacement drive; however, the backup that is restored to the new drive continues to run XP Pro SP1 VERY SLOWLY, i.e. a mouse click takes several minutes to respond. I've followed MicroBell's 'Read this before posting...', in which I ran:

Spybot Search & Destroy



with no change in performance, and dai has suggested using jv16 PowerTools, which I ran and have almost no idea of what to do next.

Included here is the latest log from HiJackThis. I also have an ActiveScan log, which I will add to the next post:

Logfile of HijackThis v1.99.1
Scan saved at 2:28:57 PM, on 5/8/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://start.earthlink.net/AL/Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
O2 - BHO: My Search BHO - {014DA6C1-189F-421a-88CD... Read more

A:XP Pro SP1 nearly frozen

Here is the ActiveScan log. Some names have been changed to ward off the incredibly nosy. Hope this helps.

Incident Status Location

Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.2o7.net/]
Spyware:Cookie/Atlas DMT Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.atdmt.com/]
Spyware:Cookie/Advertising Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.advertising.com/]
Spyware:Cookie/Atwola Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.atwola.com/]
Spyware:Cookie/Doubleclick Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Application Data\Netscape\NSB\Profiles\45xnrzpg.default\cookies.txt[.doubleclick.net/]
Spyware:Cookie/2o7 Not disinfected C:\Documents and Settings\Administrator.OLYMPUS\Cookies\[email protected][2].txt ... Read more

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Ok, this is going to be weird, cause the issues i'm having...i've never seen before.

First, let me start off by saying that I installed a new motherboard, RAM, and CPU into my computer. The RAM checks out clean.

Heres my main problem(s). Every once in awhile, when I turn the computer on, my monitor tries to recognize the system....but it doesn't, so it stays black. Happens with my LCDs AND my CRTs. This is easily fixable through a few reboots, then everything is fine.

Next up, when the system boots up, every once in awhile, it'll just hang at the welcome screen after I sign on with my password, stuck at "Loading personal settings...". When I press Ctrl+Alt+Del, the taskmanager appears and the welcome screen disappears. Then its a blank screen (with the default background color in the back) and the task managar. When I try to start a "New Process" through task manager, the task manager hangs and freezes. Then I have to create another task manager, and it freezes when I try to create new tasks through that as well. Not only that, but when I try to end task, no task will "end." This is when it is booting up.

Now, if it boots up fine and I'll be on the PC for awhile doing stuff. Then when I try to open a program or something, the system will randomly just not let me. And when I try to start any new program or run anything that isnt alreayd running, it'll hang on that. And when I use task manager, it won't "... Read more

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My PC froze yesterday. No explanation, no warning, just froze. Tried to reboot but now wont start up in normal mode. Starts in safe mode absolutely fine and can access internet via this mode. Need help getting it to start up normally. Please help!

A:PC frozen

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Q: Frozen

Blue screen with a dove and olive branch, that's it!

Q: Frozen

Hey guys, I recently built a computer with Vista Ultimate 64bit.

I absolutley love it and have only had two problems.

Randomly the computer will just lock up.

No graphical glitching, no errors, no nothing. In fact if you just came in the room and looked at the screen everything would appear normal.

This happens when doing any manner of things. It has happened when playing games, surfing the net, working on a document or even when the computer is left on overnight.

Its very sporatic too. I have gone a whole week without it happening with turning the computer on and off. I have also had it happen a few times within a few hours. Sometimes I can leave the computer on for a few days and it wont happen, sometimes it will happen right after I have signed in.

Its weird, I have never been doing anything specific whatsoever.
Again, there is nothing that happens that shows it, its as if the mouse and keyboard just stopped working but its not the mouse and keyboard as I have tried others and have tried hooking other things up and windows is basically just stopped. The only way to fix it is if I turn the computer off by holding down the power button.

Boot Up
This is a separate problem than the one above.
Almost every single time I boot up my computer and my bios thing has run and right before the little Vista loading bar pops up it will stop booting. Black screen indefinately.
I have to turn the computer off and then on again and it always goes through ... Read more


Carbonite, first off do not bump your thread as this is againts the rules of this forum. Post deleted. Look in your error logs and performance logs to see if there is any errors that may be showing up. Have you got all updates installed? If you have just built it, it may take a small while to settle down.

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so ahh whats happeneing has everybody given up on my problem have they. i have not had a reply from anyone for a week now

thanks guys

A:Frozen please help

I suppose you know that typing in all caps is considered yelling. It
doesnt bother me, but expecting someone to help you when doing
that should be unexpected. Go here,,
That may get you on the right path.

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