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Helix gen2 - Display HELL

Q: Helix gen2 - Display HELL

I have a Lenovo Helix 2 with docking station. The problem is that the Helix 2 doesn't always recognize the docking station and I only get one monitor. After several times of deleting the display driver and rebooting it / undocking and redocking it will work for a while.

Then for some reason it stops recognizing the docking station again and I have to go through this process again.


Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 200
Preferred Solution: Helix gen2 - Display HELL

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 70.4

I have a Thinkpad tablet 20CG onWindws 8.1 that uses a Pro dock keyboard. The tablet originally came with a folio keyboard that still works correctly but I cannot get the touchpad on the pro dock keyboard to function. However the keys on the keyboard portion still function. I have tried downloading the firmware update for the ultrabook pro keyboard and the registry patch with no resolution. I figured it has to be a driver issue but cannot figure out which one is causing the issue. Any ideas?
 
Thank you
 
 
Moderator comment: Detail added to subject for clarity.

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RELEVANCY SCORE 55.6

Please, could you help me, I have the problem with display. The laptop was obtained from the repair with the re-installed OS Windows 10. I noticed that sometimes there is the flicker on the monitor, which makes the eyes very tired. Flicker can be seen, for example, on a gray background. The drivers for all devices are installed, as well the latest OS updates. I tried to reinstall the OS on Windows 8.1 and noticed that there was no flicker until I installed the graphics driver (all the drivers were installed from the Lenovo website). Please could you tell me how to solve the problems with the flicker on the screen?

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RELEVANCY SCORE 55.6

To start, I have updated all drivers from the lenovo site.  I was using a second screen via display port to DVI and when I woke up the next day, it would no longer detect or identify the second monitor , but would say "2. Display port on:VGA."  It never said this before. So, I took the second monitor to another laptop and it works fine.  I also went into the bios and changed the display configuration to all three settings.  Nothing!  This has become mind-boggling.  Any thoughts?

A:Helix - Display port problem

I tried to reinstall back to factory but nothing is working.  Can someone walk through the steps in case I might be missing something.  I searched the internet and it also sounds like a Windows update problem, but I have no idea.  Any help would be great.

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RELEVANCY SCORE 54.8

Hello Community I have a ThinkPad Helix (1st Gen) N3Z6CGES running Windows 10. Bought it back in 2013.Long time i was very happy with the device. Smaller issues, no big deals.Among others: Some static Windows control buttons burnt into the screen. Therefore, in September 2017 I decided to give it to a certified dealer, before my ThinkPlus service runs out.They changed the screen and since the Helix has this new screen, I have the same problem as it is seen in this video:Lenovo Yoga 3 14 freaking around... [YouTube]Exept for my phantom touches only occure in the lower corners of the screen. Which doesn't make it any better, though.Rebooting gives me a break for a few minutes, but then it start again out of nowhere. Sadly, for some time, after the repair i haven't used the notebook at at all, so I didn't realize there is this problem.During this time, of course my ThinkPlus Service and the warranty for the device run out. But then again I needed my notebook very urgently, saw the problem and didn't have the opportunity to give it to repair again.I improvised and turned off the touch screen in the Device Manager. I could only use the digitizer, but at least i was able to work with the Helix. Few days ago there was a Windows update and i noticed that this update resetted my settings in the device manager. I was able to use the touch input completely problem-free again and felt happy like a little child, not knowing how much is missed this comfort!The problem w... Read more

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RELEVANCY SCORE 53.2

Hi, I'm having issues with my external 4k display to only be able to operate at 30Hz. I have my laptop connected to a generation 2 Thunderbolt 3 dock via the provided cable, and from there I have tried both DisplayPort and HDMI cables (several) to connect to my display.All the technical information I have seen says that my laptop plus the dock should be able to operate at 60Hz even at this resolution, but I'm unable to lock down the settings that enable me to do that. I have pulled the latest BIOS, TB3 FW, display drivers, Intel chipset drivers from the product page.My screen is: AOC U3277FWQ if that matters. I'm running Windows 10 Pro 1809. Has anyone battled with the same issue? I'm running out of ideas on how to solve this. The HDMI port on the side is apparently only 1.4 so this would only support the [email protected], but I'm not using it at the moment. If I set the screen to 1920x1080, I can set the resolution to 60Hz. Best regards,_tero

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RELEVANCY SCORE 53.2

Hi, The Dell UP3218K 8K monitor uses TWO Displayport 1.4 cables to deliver its 8K 60Hz, using a technique called MST and DisplayID. The technique is described in this VESA document https://www.vesa.org/wp-content/uploads/2016/06/Display-Summit-USA-2016-AMD-VESA-SAH_Final_r1.pdf at page 10. All of the X1 Extreme gen1's GTX 1050 Ti Max-Q's and gen2's GTX 1650 MaxQ and P1 gen1's Quadro P2000 and gen2's Quadro T2000, support this feature, even see here https://www.nvidia.com/en-sg/geforce/products/10series/compare/ for 1050 they say "Maximum Digital Resolution*: [email protected]" and "* 2 - 7680x4320 at 60 Hz RGB 8-bit with dual DisplayPort connectors". ALL these four Thinkpads have *TWO* displayports, each via the Thunderbolt, and therefore can drive one of these 8K displays by connecting the display to the TWO Thunderbolt-displayports, right?  (Either use an USBC-Displayport converter on each port, OR: Driving the display via both Thunderbolt ports can even be done concurrently with using a Thunderbolt expansion chassi on each of the two Thunderbolt connectors, where the Thunderbolt chassi has a Displayport passthrough slot, e.g. like the Akitio Node Pro has, see on back there https://www.akitio.com/expansion/node-pro there's Thunderbolt in, Thunderbolt out (= daisy chain), and Displayport out. The Thunderbolt cable will have the bandwidth for half-of-8K-60Hz and do Thunderbolt PCIe data at the same t... Read more

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RELEVANCY SCORE 52

My Laptop: Helix (Type 3xxx) Laptop (ThinkPad)Serial Number: R9Z7FE3Machine Type Model: 369843GGot a mini display port connectorGRAPHIC Display adapter: INTEL HD 4000, Driver version: 10.18.10.4358 External Monitor: IIYAMA ProLite LE4041UHS-B1 4K (3840 x 2160)https://iiyama.com/gb_en/products/prolite-le4041uhs-b1/Interfaces & connectors Headphone connectorYesVideo INVGA, DVI, 2x HDMI, DisplayPortVideo OUTDisplayPort (daisy chain)Audion INMiniJackAudio OUTMiniJack, speakersControlsRS232C (IN/OUT) The monitor comes with it a mini display port to display port cable. My questions:Q1. Can I get 4k 3840 x 2160 resolution @ 60 Hz if I connect the monitor to the laptop by using the aforementioned cable?Q2. if I decide to daisy chain via displayport the monitor to another monitor with the  same specification what is the maximum resolution and hz I can get in the second monitor?  Thanks in advance  

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RELEVANCY SCORE 51.6

I turned on my PC today and my aviara anti-vir went crazy with virus/malware alerts.

I tried to run malware bytes, but it keeps telling me the .exe is not found. i uninstalled,reinstalled and keep getting error message that the .exe doesnt exist.

i have installed GMER and DDS and hijack this.
 

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RELEVANCY SCORE 51.2

I have a Lenovo Helix 2 with docking station. The problem is that the Helix 2 doesn't always recognize the docking station and I only get one monitor. After several times of deleting the display driver and rebooting it / undocking and redocking it will work for a while. Then for some reason it stops recognizing the docking station again and I have to go through this process again.

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RELEVANCY SCORE 49.2

I'm thinking of creating a C drive image with Macrium Reflect and replacing the C drive contents on the replacement.  Back when, that might have led to problems with drivers and such, but Windows has gotten more flexible.  I've seen references to the newest installs being very free of bloatware, but I think tidied up the gen2 install  pretty well.  Am I overlooking an issue?  Thanks (And a thanks to Lenovo, particularly Andy, for the help in getting a replacement (screen banding problem).)

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RELEVANCY SCORE 47.2

I've just purchased a 2. gen Helix (20CG) with german Ultrabook Pro Keyboard Dock, very happy with the machine, but a bit annoyed with the German keyboard layout. I've got an older 1. gen Helix (3XXX) with Ultrabook Keyboard Dock (not Pro), are the keys interchangeable, so I can change the layout of the Pro Keyboard to my desired/preferred language (which is Danish)? Anyone tried this or have info's on this?The key-size seems to be the same, but I don't know about the hinges or mechanics and how about backlight?Buing a new keyboard dock is no option for me, the expence of this is no match to the annoyance with it...

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RELEVANCY SCORE 44

Getting a lot of pop ups. Seems like a group, as I get many repeats. At times my comp runs slower than others. Also get error messages at start up, one off hand being from Outlook Express, which I have tried in vane to completely delete. Mostly it is the Pop ups that concern me as they interupt almost everything I do. I am not sure if I have uploaded the right scans or not, as this is new to me.

here is the DDS log
DDS (Ver_09-10-26.01) - NTFSx86
Run by Bob MacPherson at 15:17:28.47 on 10/11/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.210 [GMT -5:00]

AV: Kaspersky Anti-Virus *On-access scanning disabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\SearchIndexer.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Google\Quick Search Box\GoogleQuickSearchBox.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program... Read more

A:Hell pop up hell! Possible virus or spyware infection

Posted Tuesday Nov 10. Bump!

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RELEVANCY SCORE 36.8

Suddenly today my ThinkPad Helix (1st gen) will not power on. When I connect the AC adapter, the little red LED light that forms the dot over the "i" in ThinkPad blinks 5 times, then goes dark. I can't find any information about what 5 flashes of the "i" means. You'd think if they bothered to engineer a diagnostic code like this, it would be documented somewhere. I tried a different AC adapter with the same result. Can anyone provide any enlightenment, please?










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A:Helix will not power on

does, the Thinkpad helix power on when you connect the power directly to the screen portion?

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RELEVANCY SCORE 36.8

I bought a Helix in May directly through a Lenovo gov/military sales rep to evaluate it for education and I am moderately happy with it.  I want to add a cellular mobile capability and the Lenovo tech I spoke to said there is only an Ericson 3G option for the Helix.    Anyone out there with a 4g LTE model? I thought there going to be  a Gobi 4g LTE chip available. 

A:There is no 4g LTE option for the Helix

My recollection is that there was a LTE model briefly available but this was withdrawn due to some compatibility problems (I don't know the exact details). There were rumours that these would be resolved with a new LTE model released around August 2013 but as far as I know this never happened. Matthew

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RELEVANCY SCORE 36.8

Hello, What I miss most on notebooks and convertibles, is that the display is always attached to the keyboard and you cannot increase the distance between them. This shouldn't be the problem with a thinkpad helix convertible notebook, however I'd need a cable to connect them, as the keyboard contains an additional battery and is not connected via bluetooth or similar. Thus I'd like to buy the connectors to create such a cable. Does anyone know where I can buy them? Edit: I've found one at aliexpress, but I'd like to have a more serious source, as the description says nothing about whether it is the male or female part of it. Kind regards,Daniel

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RELEVANCY SCORE 36.8

I'm currently using my Thinkpad Helix 2nd gen with Ultrabook Pro Keyboard and I love it. Currently I would like to buy a new one for my wife, but I would like to wait for the 3rd gen of Helix coming out, since it would probably has  6th gen Intel CPUs. So, when will ThinkPad Helix 3rd gen come out?










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A:When will ThinkPad Helix 3rd gen come out?

Hi wanderseeme,
 
Welcome to Lenovo Community.
I have a Helix and love it, so I can relate.  I don't work for Lenovo and have not heard when or if a Gen 3 Helix will be released. Have you considered the new ThinkPad X1 Yoga ?

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RELEVANCY SCORE 36.8

Hi. I cant seem to be able to Wipe my M.2 SSD from previous encryption no matter how I try.Downloaded the  ThinkPad Drive Erase Utility for Resetting the CryptographicKey and Erasing the Solid State Drive and tested making several Bootable USB drives and I can only get the UEFI boot working when the SSD is removed from the tablet. if the drive is installed again, I get the Password promt directly. there is no way to boot from another device no matter what I try.cant get into Bios either when M.2 SSD is installed. without it, no problems though.The user of this tablet has no clue what the password was, so I just want to wipe it and reinstall windows.Please help

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RELEVANCY SCORE 36.8

Hello, well, this terrible machine has yet another issue - when I put it to sleep, it wakes up exactly 10 minutes later on it's own, and then NEVER gets back to sleep, so when I return the battery is dead. Event log shows this: The system has returned from a low power state.Sleep Time: ?2015?-?07?-?15T06:09:32.571101300ZWake Time: ?2015?-?07?-?15T06:19:34.461138000ZWake Source: Unknown powercfg shows this: C:\WINDOWS\system32>powercfg -lastwakeWake History Count - 1Wake History [0]Wake Source Count - 0 C:\WINDOWS\system32>powercfg -requestsDISPLAY:None.SYSTEM:None.AWAYMODE:None.EXECUTION:None.PERFBOOST:None. SO what do I do?

A:Helix wakes up on it's own

Gen1 or Gen2 Helix? What OS?

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RELEVANCY SCORE 36.8

I did do some reading, hit the PSREF. Strange, my product doesn't show up there. In any case, it is a Helix 2, and I have an active ThinkPad Pen (with AAAA battery). But the pen does nothing. My questions:1. How can I guarantee that the product (20CHS1FU00) actually supports the Thinkpad Active Pen?2. Anything else I can do to make it recognize the pen? Does it need a spcific driver?And, yes, the touch screen works well. Thanks in advance, Uwe 

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RELEVANCY SCORE 36.8

Hi, I have a ThinkPad Helix Gen. 2 (20CHS06A0J) and I want to buy a stylus pen for it.This stylus compatible with my ultrabook?:Wacom Bamboo Stylus Feel Carbon (CS-400)  The Wacom combatible list contains ThinkPad Tablet 2 but the Helix is not on the list.On the Lenovo forum I found the pen support list which says ThinkPad Helix 2nd Gen support digitizer Pen or ThinkPad pen pro/ active pen and ThinkPad Tablet 2 support digitizer Pen. So my model (20CH) is the Digitizer version i think and it should support the Bamboo pen too like Tablet 2. If someone can confirm or disprove it I would be very grateful.Thanks!

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RELEVANCY SCORE 36.8

Hello, could someone please tell me the FRUs or part numbers of the cpu fan and the dockingstation/keyboardpart-fans? I googled and found what I expect to be the cpu fan on ebay: 04X0431 But Im not sure is this is the right fan. Can someone help me? Unfortunatley I cant just open the Helix and look myself.  Model: 3698-6CG

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RELEVANCY SCORE 36.8

Hi,I have brought a helix 2. but unfortunately is did not came with the charger.Can I use a helix 1 charger with this product. I have also found a converter adaptor for round type connector to square adaptor. https://www.ebay.com/itm/Female-Converter-Power-Plug-Charger-Cable-Adapter-For-IBM-Lenovo-ThinkPad-P... would that be suitable for my helix 2 thanks,nayantha 

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RELEVANCY SCORE 36.8

Hi all This machine has no display following all battery Being replaced and most recently the cmos  battery  The cmos battery was flat and I decided to replace it and now, well here we are  Both the  batteries in the tablet and keyboard were replaced successfully, I removed the motherboard and checked the voltage of the cmos battery, as it was not holding date and time. I  put it back together, all working well.  Found a replacement cmos battery, ordered it, put it in and device powers up, red light is on but no display  I have ordered a mini display port cable as I don?t have one, to confirm the situ of the screen  I need some expertise moving  forward on this Helix 3rd generation i7, 8gb, 256gb

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RELEVANCY SCORE 36.8

I've tried everything I have found both on google and here - nothing works! Situation: Want to install Windows 10 Tech Preview on a prepared partition. Got the ISO from Microsoft, used Windows 7 USB DVD Download tool and Rufus to create bootable USB. Restarting (after I changed boot sequence tons of times), it just boots into the normal startup screen. How to do?????????????? Lenovo Thinkpad Helix 36986CG, Win 8.1 Pro 64bit

A:Helix can't boot to usb

Are you selecting a UEFI install when you use those tools to build your flash drive?
 
Is it formatted NTFS or FAT32.  Must be FAT32 to boot in UEFI mode.
 
IIRC Rufus has a UEFI build mode, but I just do it by hand.  Prep the flash drive with a single FAT32 partition (use DISKPART or similar tool), use 7zip (or similar) to extract the ISO _contents_ to the flash drive.  Boot it.
 
If that doesn't boot you may need to look at other things like trying a different flash drive brand.  Some of the brands I use won't boot out of the box, even though they seem to be in FAT32 format.  Using DISKPART (list disk, select disk, clean, create partition primary, format fs=fat32 quick, assign) should sort that issue.  BE CERTAIN you select your flash drive before doing a clean, create, or format!
 
Z.
 
[edit] forgot the "create partition primary"
 
[more edit] Truth check:  I just dowloaded the Win 10 64 bit English ISO, verified the SHA1 checksum, and followed my little instructions above. Team Group USB 3.0 16GB flash drive.  It boots on my Twist, even in secure boot mode.  Tested by putting the flash drive at the top of the boot order, and also tested by leaving the HDD at the top hitting F12 during reboot and selecting flash drive on the fly.  Both worked.  Sorry I don't have a Helix to test with.

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RELEVANCY SCORE 36.8

Hi,I have a Helix 2nd Gen machine (20CG001BGE) sadly the hibernation is not available.Inside the energy conifguration options I can not select hibernation in any of the options. Just using standby is not working for me cause the enrgy drain is to high. Any ideas? I installed the newest drivers I found. My personal impression is that the complete software for the 2nd gen maschine is beta ... RegardsManuel











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A:Helix 2nd gen hibernation not available

Good day and welcome to the community.
 
Try this:
- Open an elevated command prompt
- Enter "powercfg /h on" without the quotes and hit return
- See if you gain the hibernation functions back in the power plan settings
 
Regards.

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RELEVANCY SCORE 36.8

Hello,I have a Lenovo Helix 2 and for the life of me I cannot figure out how to boot to the Lenovo Recovery CD.  I need to resinstall the factory OS before my company donates these but there must be a trick. I have gone into the BIOS and enabled the USB CD Boot option - I know I can boot to a CD because I just booted to the Lenovo BIOS update CD.  But - for some reason when I insert the recovery CD it will not boot to it.  I have disabled Secure Boot in the BIOS, I have reset the BIOS to factory defaults. When I press F12 to get the boot menu the CD drive is listed there but when I select it the boot menu just appears again. Does anyone know how to get these machines to boot to the Lenovo Recovery CD? Thank you for any help you can give me,Matt

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RELEVANCY SCORE 36.8

 Hi guys, picked up a little nasty and started working through the following guide: http://malwaretips.com/blogs/tr-atraps-gen2-virus-removal/
 
I fell at the first hurdle however when Kaspersky came back stating its only detection as:
"TDSS file system --- Physical drive\DevicezHarddisk\DR0"
 
I'm running 64 Bit win 7 and am somewhat wary of jumping head first into this after reading that removal of the title subject is somewhat complicated. Looking forward to hearing from anyone who can shed some light on this for me.
 
Craig

 

A:TR/ATRAPS.Gen2

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Update Malwarebytes' Ant... Read more

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RELEVANCY SCORE 36.8

Hey all you! I have a problem with tr/atraps.gen2, i have tried a lot of different things to delete that virus/trojan/idontknow, but nothing seems to delete it... Its really annoying and i dont know what to do anymore, i wouldnt like to install Windows 7 again because i dont have the CD... Any help? Will be appreciated very much! Thanks to all help in advance!

A:tr/atraps.gen2 Help!!

Hello a dds log is needed here.Please go here....Preparation Guide ,do steps 6-9.Create a DDS log and post it in this topic,thanks.If GMER won't run skip it and move on.

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RELEVANCY SCORE 36.8

I tried searching for help with this and read that if i clean installed windows and formated my comp it would dissapear. i did this 2 times and when avira scans it always finds the trojan in the same folder (C:\Windows\winsxs\Temp\PendingRenames\39bccb23172dcb01afa20000840dec0a.x86_microsoft-windows-gdi_31bf3856ad364e35_6.0.6000.16939_none_a7d5725a5d6ffbb2_atmfd.dll_ff796bf0) and it always has a different name. I tried scanning malware bytes but it doesnt even pick it up. all i did after the clean install of windows was go on google and download avira, pc tools firewall plus, and malware bytes.

A:TR/Rootkit.gen2

Hello,Please follow the instructions in ==>This Guide<== starting at Step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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RELEVANCY SCORE 36.8

Hi guys, picked up a nasty little bugger that seems to be getting worse by the day - I realise I shouldn't turn the machine off however I'v e been dealing with this for several days now and am frequently away from home over night so have had little choice - hope it wont have too much effect on any potential solutions. In the current state I can confirm I have been infected with a ZeroAccess rootkit, which as of today has disabled MS security center, I'm also getting notiffications on Avira every few minutes even whilst offline. I have access to another machine which I intend to use to resolve this issue therefor am able to leave the infected machine offline indeffinatly if need be.
 
I would also like to direct your attention to the following thread as requested by Broni : http://www.bleepingcomputer.com/forums/t/509435/tratrapsgen2/
 
 
Thanks for any help you may be able to provide.
 
Craig

A:TR/ATRAPS.Gen2

Hello FallenPhoenix1986 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "... Read more

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RELEVANCY SCORE 36.8

Avira Free Antivirus keeps popping up with TR/ATRAPS.Gen2 . What do I need to do to remove this? I ran combofix here is the log.

ComboFix 12-10-23.01 - Matt 10/23/2012 18:22:52.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.562 [GMT -4:00]
Running from: c:\documents and settings\Matt\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Matt\Desktop\CFscript.txt
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Matt\My Documents\~WRL1581.tmp
c:\documents and settings\Matt\My Documents\~WRL1861.tmp
c:\documents and settings\Matt\My Documents\~WRL3473.tmp
c:\documents and settings\Matt\WINDOWS
c:\windows\assembly\GAC\Desktop.ini
c:\windows\desktop
c:\windows\desktop\WinPoker 6.lnk
c:\windows\system32\URTTemp
c:\windows\system32\URTTemp\fusion.dll
c:\windows\system32\URTTemp\mscoree.dll
c:\windows\system32\URTTemp\mscoree.dll.local
c:\windows\system32\URTTemp\mscorsn.dll
c:\windows\system32\URTTemp\mscorwks.dll
c:\windows\system32\URTTemp\msvcr71.dll
c:\windows\system32\URTTemp\regtlib.exe
.
.
((((... Read more

A:TR/ATRAPS.Gen2

Also, I am clueless when it comes to computers. Thank you in advance for any help!!

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RELEVANCY SCORE 36.8

I have/had this virus on my computer. It initially blocked me from doing just about anything on my computer. I was able to start computer in Safe Mode and ran Spybot Search and Destroy. That seemed to remove some of the virus, but not all. On next start up, Spybot was immediately running and seemed to remove some more of the virus. I was then able to run Avira which did find 10+ infected files but says they have since been removed to quarantine. I have run pcsafedoctor and it found a Trojan PE_Patch. No other programs found this. Not sure if this is related to the Rootkit.Gen2 or something completely diffreent. I cannot turn on automatic updates on the computer so one of these trojans or virus is still on the machine. How can I get the computer clean and then also be able to turn back on automatic updates?

Here is my computer info:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x86 Family 15 Model 4 Stepping 4
Processor Count: 2
RAM: 1022 Mb
Graphics Card: RADEON X300 Series, 128 Mb
Hard Drives: C: Total - 300795 MB, Free - 224279 MB; G: Total - 1907725 MB, Free - 1783900 MB;
Motherboard: Dell Inc., 0X8582
Antivirus: AntiVir Desktop, Updated: Yes, On-Demand Scanner: Enabled

Running windows XP.
 

A:TR/Rootkit.Gen2

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RELEVANCY SCORE 36.8

Can some one give me tip on removal of this bugger? I have been swarmed in my shop for the last couple of months with virut.gen,virut.gen2, the uac rootkit thing, vundo's, and I seem to come accross alot of stuff that doesn't show up at ALL when I google it. Then a week or two later I can start finding things on the net about them. Surely I'm not the first to see some of these new things popping up. Things are damn hard to remove if at all. i usually go thru the process of sdfix, combofix,smitfraudfix, if I can access the drive thru a startup.
But anymore I see alot of pc's that won't even boot so I have to take them out and hook to another pc via a usb adapter and scan them with kaspersky downloaded thru sdfix standalone tool, and the other tools in regular mode sdfix, bitdefender online scan, avria,f-prot online scan, panda online scan,symantec online scan, norman malware scanner, malwarebytes antimalware, paid versions of spysweeper, and spyware doctor, windows defender, spybotsearch and destroy, ad-aware plus pro 30 day free trial, and I'm sure I forgot to mention something because I don't have my check list by my side right now. This, along with running specialty tools like vundofix or cwshredder or hijackthis, xpseconsole tool, rootkit revealer, stinger, etc. I also go in and delete the obvious bad things like all those 1.tmp and 2.tmp,b.tmp, a.tmp, and stuff like that.
This is all run from a vista ultimate pc's onto a drive hooke... Read more

A:w32 virut.gen2

Hello and welcome. Unfortunately I am the bearer of not so great news.Your system is infected with a nasty variant of Virut, a polymorphic file infector with IRCBot functionality which infects .exe, .scr files, downloads more malicious files to your system, and opens a back door that compromises your computer. Virux is an even more complex file infector which can embed an iframe into the body of web-related files and infect script files (.php, .asp, and .html). When Virut creates infected files, it also creates non-functional files that are corrupted beyond repair. In many cases the infected files cannot be disinfected properly by your anti-virus. When disinfection is attempted, the files become corrupted and the system may become irreparable.The virus has a number of bugs in its code, and as a result it may misinfect a proportion of executable files....some W32/Virut.h infections are corrupted beyond repair.McAfee Risk Assessment and Overview of W32/VirutThere are bugs in the viral code. When the virus produces infected files, it also creates non-functional files that also contain the virus...Due to the damaged caused to files by virut it's possible to find repaired but corrupted files. They became corrupted by the incorrect writing of the viral code during the process of infection. undetected, corrupted files (possibly still containing part of the viral code) can also be found. this is caused by incorrectly written and non-function viral code present in these files.AVG ... Read more

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RELEVANCY SCORE 36.8

Hello - I was asked to create a new topic for further help from previous posting per below.http://www.bleepingcomputer.com/forums/topic459617.html/page__pid__2754816#entry2754816I have followed the steps per the preparation guide - 1- have backed up data, my firewall is on but it won't allow me to set to recommended settings (error 0x80070424), have disabled CD Emulation, have run DDS (without any problems), when running GMER, the boxes you wanted unchecked were unchecked, but I could not check the boxes system, sections,devices, processes, modules, threads, and libraries.The requested logs are attached and below. I really appreciate your help. This TR/ATRAPS.Gen2 seems to allow all kinds of other virus program to enter my computer. Avira finds them, but they keep coming back. Thank you again.John Maxworthy.DDS (Ver_2011-08-26.01) - NTFSAMD64 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_29Run by JMAXWORTHY at 10:43:55 on 2012-07-28Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8119.5331 [GMT -4:00].AV: AntiVir Desktop *Enabled/Updated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}SP: AntiVir Desktop *Enabled/Updated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}.============== Running Processes ===============.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\sy... Read more

A:TR/ATRAPS.GEN2

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your computer problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

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RELEVANCY SCORE 36.8

Greetings experts,

I was browsing, and my real-time popped up with: ncrypt.dll and 358f.tmp related to the TR/ATRAPS.Gen2. Thought this was no problem and the antivirus would take care of it. Wrong. All subsequent scans come up with the same 2 files, and my browser has been hijacked to 109.206.160.225 (market-find.com).

I never Ghosted or otherwise made a backup image of this machine, so I tried to do a system restore (Safe Mode and Normal)?. No dice. The error on all available restore points “Windows failed to restore to an earlier time.”

System is a N7010 running Win7 Home Premium SP1. Anti-Virus is Avira 12.0.0.1199.

I searched the forum for TR/ATRAPS.Gen2, seemed like both topics required an involved fix by Gringo? So, I will wait and see what you guys can come up with.

THX

A:TR/ATRAPS.Gen2

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here.If you get crashes in normal mode,run it in safemode with networkingDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

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RELEVANCY SCORE 36.8

Hi,Today I've benn infected with TR/ATRAPS.Gen / Gen2. I scanned my computer with Avira Antivir Personal + Malwarebytes AntiMalware + Combofix.Here's log from Combofix:
ComboFix 12-07-27.03 - Damian 2012-07-27 21:24:20.6.2 - x86
Microsoft Windows 7 Home Premium 6.1.7600.0.1250.48.1045.18.3326.2257 [GMT 2:00]
Uruchomiony z: c:\users\Damian\Desktop\ComboFix.exe
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Utworzono nowy punkt przywracania
.
.
((((((((((((((((((((((((( Pliki utworzone od 2012-06-27 do 2012-07-27 )))))))))))))))))))))))))))))))
.
.
2012-07-27 19:29 . 2012-07-27 19:29 -------- d-----w- c:\users\Public\AppData\Local\temp
2012-07-27 19:29 . 2012-07-27 19:29 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-07-27 19:22 . 2012-07-27 19:22 54016 ----a-w- c:\windows\system32\drivers\nnceoax.sys
2012-07-27 18:12 . 2012-07-27 19:29 -------- d-----w- c:\users\Damian\AppData\Local\temp
.
.
.
(((((((((((((((((((((((((((((((((((((((( Sekcja Find3M ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-07-27 14:57 . 2009-07-13 23:11 259072 ----a-w- c:\windows\system32\services.exe
2012-07-03 14:21 . 2012-04-03 06:56 426184 ---... Read more

A:TR/ATRAPS.Gen / Gen2

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/462749 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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RELEVANCY SCORE 36.8

Referred from this topic: http://www.bleepingcomputer.com/forums/t/268775/can-someone-help-me-or-should-i-format/ ~ OBDear all,I'm a new member. I'm really in trouble with a virus nd I hope you can help me...I'm using AVIRA antivirus and at windows' startup I receive tons of atrapsgen2 virus alerts related mostly to windows/system32/c_646217.nls file . They are popping up continuosly. What should I do? My OS is Windows XP SP2.Also do you have any idea how can I permanently stop AVIRA? rightclicking on icon it works but when the system restarts AVIRA is running again and I get all the popup virus alerts.I have been redirected to this forum by one administrator. I really appreciate your support because I cannot solve this problem...Attach.txt attached DDS (Ver_09-10-26.01) - NTFSx86 Run by Fiorenzo at 23.19.07,44 on 06/11/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17Microsoft Windows XP Home Edition 5.1.2600.3.1252.39.1040.18.2047.1055 [GMT 1:00]AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\acs.exeC:\Programmi\Avira\AntiVir Desktop\sched.exesvchost.exeC:\Programmi\Avira\AntiVir Desktop\avguard.exeC:\Programmi\File comuni\Apple\Mobile Devic... Read more

A:ATRAPS.GEN2 help.... thanks...

HelloMy name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Then please post back here with the following: log.txt info.txtThanks

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RELEVANCY SCORE 36.8

I use avira and keep getting an alert about the TR/ATRAPS.Gen2 virus. I have tried quaranteeing and deleting and it keeps coming back.
Any ideas?

Thanks

A:TR/ATRAPS.Gen2

Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The... Read more

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RELEVANCY SCORE 36.8

Hello,

Please tell me how to remove this TR/ATRAPS.Gen2.
Thanks

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:44:55 PM, on 7/30/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1438.0\mswinext.exe
C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files (x86)\USB2.0 2MP UVC Camera\Monitor.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnui.exe
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files (x86)\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Users\Armando Verea\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Pag... Read more

A:How do I get rid off TR/ATRAPS.Gen2?

Is there anybody here that can at least give me some idea of what to do?

THanks
 

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RELEVANCY SCORE 36.8

Hi, over the last 2 days I've been having a serious issue with a trojan that's getting rapidly worse. I did a google search and found that many people have been having this same issue within the last 2 weeks, and we all seem to use the Avira virus scanner. The issue is a trojan called ATRAPS.Gen (and sometimes Gen2), which Avira finds and quarantines, and then finds again less than a minute later within a new file. I looked extensively online and this seems to be a sort of tricky virus - this site seems to offer the best advice I can find (and has addressed this virus before), and as you recommended, I didn't take any major steps of my own other than updating Avira and then running a full system scan. As usual, it found atraps.gen and atraps.gen2 and quarantined them. The log of that scan is below:

http://pastebin.com/vdE1kLDq

I run Windows XP SP3 (and I have a virtual drive F from the Alcohol 120% program, which probably accounts for that "hidden object" found in the scan).
Any advice is much appreciated!

EDIT: I'm sorry, only just now looked in more detail at the pinned threads and saw the log-posting guideline. I'd delete this thread and repost it in the correct area but I'm not able to. Sorry for the inconvenience.
EDIT 2: I've also now gone ahead and downloaded/run DeFogger to temporarily disable my virtual drive, just in case.

A:TR/ATRAPS.Gen + Gen2

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next t... Read more

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RELEVANCY SCORE 36.8

Hello - I really need help getting rid of TR/ATRAPS.GEN2.

Avira initiates a notice regularlly of it in c:\windows\installer\... and I select "remove" but it returns.

I have run Avira and Malwarebytes in regular mode and in safe mode. Both programs detects it (them) and other trojans / virus, I delete or quarantine them and reboot, but they return.

I am ready for any help that can be offered. Thank you.

John Maxworthy

A:TR/ATRAPS.GEN2

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

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RELEVANCY SCORE 36.8

I have a computer that is running XP SP3 and I have been getting messages that I am infected with Trojan.Gen.2, I use Symantec and it quarantines it but two days later it is back and it says it found 100+ in my temp folder. I boot in safemode and delete, and all is fine for a few days and then it is back again. Ideas on how to remove it 100%?

Thanks

A:Win XP - Trojan.Gen2

Hi,After performing these scans, enter the results in your next post and also update me on the status of the PC.Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.================================================================================Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the contents of that document.================================================================================Please download and scan with SUPERAntiSpyware FreeDouble-click SUPERAntiSypware.exe and use the default settings for installation.
For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.An icon will be created on your desktop. Double-click that icon to launch the program.If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINI... Read more

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RELEVANCY SCORE 36.8

I use avira and keep getting an alert about the TR/ATRAPS.Gen2 virus. I have tried quarantining and deleting and it keeps coming back. I also used malwarebytes, but it still keeps on coming back.
Any ideas?

Thanks

A:TR/ATRAPS.Gen2

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) DownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results hereDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

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RELEVANCY SCORE 36.4

Just got a new pc with Vista x64. I have a Phonic Helix Board 12 USB mixer/audio interface which appears to have installed fine, but I am getting no sound from the pc through it. I have set it as the default audio device. On board sound is fine.
Any ideas anyone?

A:Helix Board 12 USB with Vista x64

Hi, SimonToddmUSIC, and welcome to the forums.

have you checked in Device Manager to make sure it is working OK?

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RELEVANCY SCORE 36.4

Hey everyone,

Anyone know if there's a Helix Player for Windows? I've been searching all over and all I find is the file-type-hijacking, bloated RealPlayer. The Helix-based RealPlayer in Linux is so fast and it plays all the RealPlayer formats. It would be great if there's a Windows version. Is there?

Thanks,

Vicente
 

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