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Blue screen, unexpected shut down, have minidump

Q: Blue screen, unexpected shut down, have minidump

I'm wondering if my computer has a serious problem. Windows 7 Prof 64 with C and G drives. The blue screen seemed to happen after I had "safely" disconnected a USB drive that may or may not have been in a backup process. In my haste to disconnect, I didn't check to see that it really was safe. Here's the info from the unexpected shut down screen.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: e4
BCP1: 0000000000000002
BCP2: FFFFFA800AB72780
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:


I'm trying to use the DM log collector mentioned here: Blue Screen of Death (BSOD) Posting Instructions
It says "takes a while" - can I expect it to take more than 10 minutes?

14:32:41.07: Creating the archive

14:32:41.08: Copying mini dump files
1 file(s) copied.

14:32:41.08: generating dxdiag report (takes a while)

Preferred Solution: Blue screen, unexpected shut down, have minidump

For anything regarding erasing your history and maintaining privacy, I really recommend downloading History Fixer. It deletes all traces of online and offline computer activity including Internet searches, history and chat sessions. Includes a file shredder feature.

You can download it direct from this link http://goo.gl/7JS9gZ. (This link will automatically start a download of History Fixer that you can save to your computer.)

A: Blue screen, unexpected shut down, have minidump

Please read BSOD Posting Instructions

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Blue e screen
os version 6.1.7600.
Locale ID 1033
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800164D5D6
OS VERSION: 6_1_7600
PRODUCT: 768_1

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Hello everyone as the title says I get the blue screen error when I click shut down, I don't get this error when restarting, logging off or anything else. I've attached the dump file
I am running windows 7 professorial sp1 x64

I get this error message after my pc starts up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1049

Additional information about the problem:
BCCode: f4
BCP1: 0000000000000003
BCP2: FFFFFA80051A2B30
BCP3: FFFFFA80051A2E10
BCP4: FFFFF80002DDB510
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
what am I supposed to do? I wish I can avoid formatting.

thanks for your help

A:unexpected blue screen error only when I shut down my pc

Welcome to SevenForums,

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

F4 is usually a hard drive/storage related bug check.

Upload a screenshot of your hard disk using crystal disk info:CrystalDiskInfo - Software - Crystal Dew World
Screenshots and Files - Upload and Post in Seven Forums
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Hard Drive Diagnostic Procedure

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My computer shuts down unexpectedly and indefinitely.
Also, whenever i restart my computer within 20 minutes after shutting down, it shows a blue screen saying some fatal error has occurred and the system has been shut down.
I re-installed windows vista but that did not help.
Please help me in this regard.
Your help would be highly appreciated.
Thank you.

A:unexpected shut down and blue screen problem

If it was a Windows problem, re-installing it (which you've done) should have fixed it, but since it hasn't it's very likely a faulty hardware issue.

Start by testing the hard drive with Seagate SeaTools for DOS. Click "Downloads" here: SeaTools | Seagate

To use SeaTools for DOS you need to make a CD from the downloaded ISO file. You can do that by installing & using IMGBurn from here: Download ImgBurn - FileHippo.com

When you've made the CD, boot your faulty PC from it (you may first have to set the CD-ROM drive as the first boot device in the BIOS settings).

If the hard drive passes okay, next test the installed RAM with Memtest86 from here: Memtest86+ - Advanced Memory Diagnostic Tool
Like SeaTools for DOS, Memtest86 requires that you make a CD from the ISO file and boot your faulty PC from it.

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i just bought a lap top a month ago. I did not buy a year's guarantee...so now i have this problem ...i cnt even take this back to the store ...
okay so like a week ago, i start getting this message when i close my laptop while its still running or whenever i shut it down..."there was unexpected shutdown...send problem information...etc" and now when i insert something in my usb outlets like my wireless mouse or a printer, and when i disconnect it takes me to a blue screen adn shuts down my computer...

I also had to system restore my computer becuase it asked me that in the beggining of my start up...
Right now i can start up my comp and open programs but i need to resolve this problem...i talked to an microsoft assistant and she told me that i need a expert to help me becuase i did not install a program correctly and that did not install drivers...i assumed that this vista would come with everything ...but idk i need help asap...

A:Solved: Windows Vista BLue screen and unexpected shut downs?

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A few months ago I built a new computer and did a fresh new install of Windows. Shortly after that it began to start up abnormally every other day for no reason. I have no idea what is causing it. Every time I shut down the computer, I use the shutdown option in the start menu. I see it shutdown normally but the way it starts up occasionally seems to suggest otherwise.

What happens, is after starting up a blue screen appears briefly and then goes to the black screen where it says windows has shut down unexpectedly. On the black screen you can also choose whether to do a normal startup or go to repair mode. If you pick repair mode it just loads for about 10 minutes and says the problem can't repaired. You can also choose system restore but I never do that. So usually I just choose to start normally and then it starts up like normal with no issues.

That might not sound so bad, but it's making me worry about what's wrong with my PC. Constantly starting up like this can't be safe for it. What's worse is that today instead of starting up normally after choosing the normal startup option, it went back to the blue screen and kept doing it every time after I chose the normal startup option. It seemed like an infinite loop.

What's causing this problem?

A:Blue screen on start up with "unexpected shut down" message

Please tell us what that BLUE SCREEN says....

Your 2nd paragraph 2nd line, you meant unexpectedly, right?

Do this from a START | <search box>
SFC /scannow
That will verify your windows files install.

You have virus scanned the system? Rec: Malwarebyte's free scanner if you haven't.
Get it here:

Malwarebytes Anti-Malware - CNET Download.com

Get all the info from that BLUE SCREEN, and report back, we needz it!

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I recently bought 2 Toshiba Satellite Pro L300D-138 laptops; one for me and one for my parents. I have been setting both of them up. They both came with Vista, and as Toshiba instructs, I made recovery discs, and then I downgraded to XP.
It appeared to go smoothly enough, but then when I shut down either computer, they would automatically restart. The only way to shut either down completely is to hold my finger down on the power button. What I have taken to doing is allowing it to shut down, then as I hear the fans re-activate, I then hold down the button and it shuts down properly.
At first I thought this was a Toshiba problem, so I checked their website, and I rang them a couple of times. They talked me through a couple of different options, and in 'Toshiba Modem' in the Device Manager, I unchecked a box that said 'restart on standby' or something...
This didn't solve the problem. I rang again, we did other things (sorry for lack of information, but as I now believe it is a Windows problem, I don't really think anything they said or did for me was of much help.)
Anyway, both computers still restarted when I shut them down, so I googled it, and on a Microsoft forum came up with: Right click on My Computer, go into Properties; click on Start up and failure, uncheck box that says 'automatic restart'. I don't claim to know much about computers, but I imagine the point of that little system is that when something is going wrong, the comp... Read more

A:Computer restarts on shut down OR blue screen- 'stop windows has shut down to protect' screen

Hi .Ati2mtag.sys is a video driver, installed for any system possessing an ATI video card/chip.http://www.file.net/process/ati2mtag.sys.htmlHaving possessed various ATI cards previously...I can attest that yours is a fairly common situation. I suspect that the driver has been somehow damaged and needs to be replaced by an undamaged version.What I would do is, once the system boots, remove the installed video drivers (using Device Manager)...then reboot and reinstall the drivers.How to update a Windows hardware driver - http://www.bleepingcomputer.com/tutorials/how-to-update-a-windows-hardware-driver/ The STOP0X0000007A noted in the error message...indicates that this is a hardware error. Component drivers are considered hardware, so I would try the uninstall/reinstall for the video drivers.As for shutdown problems...every version of Windows has those. Some have solutions, others are more obtuse. You might take a look at Troubleshoot XP Shutdown Problems (MS) - http://support.microsoft.com/?kbid=308029 AND Troubleshooting Windows XP Shutdown Issues - http://www.theeldergeek.com/shutdown_issues_in_xp.htm If you read through the links provided, you will see that the suggestions made by Toshiba personnel...followed a known, logical sequence.Louis

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I have random blue screens ( maybe 3 or 2 blue screen in 1 Month).
My pc is :
Windows 7 Ultimate x64
CPUEdit Value
phenom 2 965
MotherboardEdit Value
MemoryEdit Value
kingston 4x1 gb 533
Graphics Card(s)Edit Value
6850 power color
More info : Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 9242

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

Ty in advance.

A:Blue screen Minidump

Please follow the: Blue Screen of Death (BSOD) Posting Instructions

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Computer was just sitting here with firefox open and nothing happening. Then, it blue screened. Wasn't able to get a picture of it, but it created a minidump file.

This has never happened before. Not sure there is a problem now, but if someone is able to read the file, maybe that could help. Thanks.


Nevermind. It won't let me upload the dmp file, since .dmp is an invalid file type. Any ideas? Thanks.

A:Blue Screen - Have Minidump

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I am not sure why I got a Blue screen. Here is the dump file can someone please help me out. Thanks

A:Have a minidump. Can someone please tell me why I have a blue screen?

Have you only received the one?

It's blamed on e1e5132.sys the Intel pro 1000 Ethernet driver.> http://downloadcenter.intel.com/

What band/model PC is this?

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can you help me in solving these crashes. i previously encountered same but out IT recommended to repair OS. after a month i then again encountered blue screen error, and decided to research. below are the details of the error and i also attached the minidump files.

i hope you can help me in analyzing and solving this issue.

* *
* Bugcheck Analysis *
* *

This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
kb will then show... Read more

A:Blue Screen - Minidump

Both crashes blame your Intel Graphics Accelerator Drivers. Judging by the date of these drivers (Feb 2008) I'd say there's good reason for that. See if you can't find an update for your graphics drivers.

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I was trying to re-install a soundcard driver that was uninstalled a few days ago due to fear of hardware incompatibility.

During the installation, the screen went blue and showed this error message:

***STOP: 0X0000000A (0x000004c, 0x00000002, 0x000000, 0x804F8FEC)

dumping physical memory...
physical memory dump complete.

minidump attached.

Prior to this, my computer had problems shutting down (hanging issue).

So I rebooted and could not uninstall the driver at all ("can't find instal.exe"), and then blue screen again.

Forced shut down, rebooted, tried to get on line--blue screen again, same message. Everything seemed very sluggish at this point.

I suspect that either the wireless LAN card need update or the IEEE1394 is not compatible with the sound card driver. HOw do I solve this? Please help!!

-another victim of windows.

A:SOS! blue screen won't give up...where's the minidump?

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I've started having an issue with skype. When I try to start Skype my system does a minidump- Blue screen with white text.
This is a fairly recent issue but I cannot remember what has been installed recently that might be causing it.

I've attached a zip file of the Mini Dump log files that I know relate to this issue.

I was hoping someone could take a look at it for me and give some ideas about fixing it.

Thanks in Advance


A:Blue screen MINIDUMP and SKYPE

It looks as if stdriver32.sys is causing the problem. Try updating or removing SoundTap, which appears to be its program.

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I have a PC that has once crashed with the blue screen: Windows has detected an error and needs to shutdown for your safety

PC has WinXP Pro.

I have the mini dump file that was generated from the crash and I'm not very good at reading them is anyone able to see any cause for the system crash.

Thanks in advance

A:Blue screen creates following minidump

Your issue is with the driver Elousb.sys and is a USB touchmonitor driver for Windows XP/2000. - Elo TouchSystems Driver Package for Windows XP and 2000 - Elo Touchsystems, Inc.

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I got another random blue screen and those things always scare me... is it natural to get one every couple months?

Idk, still scary... I'm upgrading to a Phenom X3 here soon and would like to know I don't have any hidden problems.

Also can not defragmenting your computer cause a blue screen? If so I wanna think that might be my problem, seems every time i get a lot of fragmented files I blue screen.

Either way I uploaded the minidump via .rar file cause that's the only way I could figure how to.

Thanks in advance, hopefully it's nothing serious.

A:Blue screen read my minidump?

Next time you get the BSOD, please write down everything that appears in the message and post it here. Defragging never hurts, but there could be another underlying issue. If you are constantly installing/uninstalling apps/games and creating/saving documents, images, etc, I'd suggest defragging monthly.

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I cant figure it out wats the problem...kindly help me about it...thank you

A:Blue Screen Error (minidump)

60 people have viewed still no help from any1 ....i really cant figure it out...help me with this...

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Need assistance...i recently purchased a linksys router and connected it to my desktop - no problem. Imediately on my Sony Vaio Laptop i started receive the BSOD referencing 0xff1711f2 (continued) and am having no success getting past it. Can someone look at my 5 latest minidump files and tell me what is going on? Thanks - Jason1211 (please tell me where to send the files)

A:Blue Screen of Death, Help with Minidump

The minidump files are dated. If possible, zip (it) them and attach to your next post. Below the type-in box you will see 'Manage Attachments' where you can up load the file(s) to attach to your post.
The minidump files are in C:\Windows\Minidump.

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Daily getting blue screen....
seems some problem with Office scan...

Intel Xeon
Raid 5
Kindly advice experts ....Its a server and hence urgent ....

A:Blue screen, minidump attached

Your issue is with the Trend Micro firewall driver tm_cfw.sys.

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Hi. Guys

I returned home to find my computer rebooted, (dump file attached).

Please help.


A:Blue screen minidump attached

Quote: Originally Posted by crislevin

Hi. Guys

I returned home to find my computer rebooted, (dump file attached).

Please help.


This crash was caused by your video driver. Use the below to un-install and re-install it.


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\122210-30451-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02c0a000 PsLoadedModuleList = 0xfffff800`02e47e50
Debug session time: Wed Dec 22 09:57:30.736 2010 (GMT-5)
System Uptime: 6 days 5:36:15.428
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded module list
*****************... Read more

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Can some1 take a look @ my 'minidump-file'?
Allready updated everything & cleand up my pc, but i keep getting crashes with looping sounds while playing Counter Strike 1.6 (famous online fps game).
Can you help me fix it or tell me hat to do? Its pretty annoying


here is the link to my system in case you want to know what kinda pc i have...
Pag.2 you find the .txt

A:minidump after blue error screen...

Hi Zonta,

One miniudmp is insufficient to determine the culprit. Your minidump was crashed with bugcheck code EA which may be caused by faulty ram or nVidia Display card driver. However you have to provide more minidump to confirm the culprit.

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I started getting these last night, 1st, computer sitting idle, a couple of ie windows open, nothing streaming, next, I'd tabbed over from world of warcraft to check something on ie, it crashed, I rebooted, turned off monitor, nothing running when I got up next morning it was sitting at blue screen. I'm attaching the minidump, if anyone can tell me what I need to do to stop this, I'd really appreciate it.

A:Blue screen, minidump attached

Please post BSOD per instructions below:


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So I was just watching some videos on new scientist about some crazy s*** [link] when the computer goes to a blue screen. Now I do have BOINC running in the background but that hasn't ever given me hastle but you never know.

Technical Information:
*** STOP: x0x000000E (0xFFFFFFFFC0000047, 0XFFFFF800034CE1E4, 0x0000000000000000, 0x0000000000000000)

I know you want the logs, I'm just trying to find them all atm, and the wine doesn't help with that ^_^


A:Blue screen, quite unexpected really

Here is the minidump:

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A:MiniDump from ntoskml.exe blue screen of death

Blue Screen of Death (BSOD) Posting Instructions

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Hi there,

I was hoping someone might be able to help me identify a problem. My PC blue screens every now and then, often in the morning while just browsing (having been woken from sleep, maybe 5 minutes or so beforehand). The blue screen mentions a driver power state failure. I have power save profiles all set to 'Never'.

I also experience what seems to be a different problem sometimes where the system just locks up, the screen either goes black or white (once, monitor one went white and monitor two went red!). Only turning the machine off and one again restores functionality - control alt delete doesn't work. I have always assumed that was a video card problem and have updated nVidia drivers, done Windows updates etc. I have run the pc without the side on in case the card was overheating, turned off open GL support in Photoshop and still experience this from time to time. As I said, I think it's a different problem and not the subject of this topic, although I mention it in case it may be of relevance or in some way related.

I have uploaded the minidump file from the BSOD (I hope I have done this correctly). Can someone take a look at point me in the right direction for what the file contains please? Any suggestions about what the dump file contains would be much appreciated.

A:Blue Screen - please help read minidump file

What is the Ram specs of the Machine? How many rams do you have the machine.. it might be that one is getting faulty and playing up.. so if you have two slot of Ram please test it one by one..
Also what antivirus program are you running..
Try to run a disc check/ repair - if you don't know how to to run the hardware test.. post the model of your machine will try to guide you through..

and also run a hard ware test..

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Hi guys, i have my computer for a month and from the first moment it shutdown but just time to time and shows me the Blue Screen.
Interl Core 2 Duo 6300 1.86 Ghz
512 Ram
MSP P965 Neo
GeForce 7100 GS
This is the last error i`ve received. I could check it in the EventViewer:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000077 (0xc0000185, 0xc0000185, 0x00000000, 0x0c4d9000). A dump was saved in: C:\WINDOWS\Minidump\Mini031607-01.dmp.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.Click to expand...

Heres another:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000077 (0xc0000185, 0xc0000185, 0x00000000, 0x02194000). A dump was saved in: C:\WINDOWS\Minidump\Mini031707-01.dmp.Click to expand...

When the bluescreen apperas it tells:
Click to expand...

When the Blue Screen appears it creates me a minidump. I have some of them.
Mini031307-01.dmp etc

I post the files (Pstat1.jpg and Pstat2.jpg) the PSTAT.exe from the last Minidump i quote here.
Click to expand...
Heres my HijackThis log
Logfile of HijackThis v1.99.1
Scan saved at 12:39:20 p.m., on 17/03/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:
C:\WINDOWS\... Read more

A:Blue Screen Problem / Create Minidump

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Sup guys.

Running Windows XP Pro 32-bit. Built this computer myself, and it recently, for the very first time, crashed.

Here is the resulting minidump. What information can you give me from it?

I'd like to fix my problems <_<

A:Blue Screen of Death, minidump inside


BugCheck 1000007E, {c0000005, a0e2ddaa, a42d6bdc, a42d68d8}

Probably caused by : TP6810.sys ( TP6810+18daa )

This is a Universal Serial Bus Camera Driver

Please download the latest driver

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Hi, A friend bought a new pc.. I use windows 8 pro X64 too. I put windows 8 on the new pc but we have a serious problem.. I update motherboard bios and reinstal windows to see if it will be fixed, but the same problem.. And we are searching about 2 weeks to find a solution.
The problem: When load windows... gives blue screen with an error as you see in the photo..
Attachment 20189

After I run diagnostic tool and grab all to a file and send it to you.. I dont know what to do. I also open computer properties and in advanced settings ==> startup and recovery settings and in writing information and error recover put none.. Can you tell me what is wrong??? What is the error about? I fixed more than 50 computers but this is first time i saw something like that..

A:Blue screen error when start - minidump

Do you still need help with this? I've been sick and haven't been able to keep up with the posts.

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For the past week I have been having problems where (while playing a MMO) my computer suddenly freezes, screen goes black. I cant do anything other than reboot (a couple of times my pc has automatically rebooted).

Support for the game I play suggested re-installing graphics drivers to no avail.

When I reboot and I look in the problem signatute, I can see:

Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 2057
Additional information about the problem:
BCCode: 333
BCP1: 0000000000000001
BCP2: 0000000000000002
BCP3: 0000000000000003
BCP4: 0000000000000004
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

When I try to look at the minidump file, I get a access to C:\Windows\Minidump\ is denied - even though I am logged in as an administrator. Im not even sure which program to open a minidump file with.

Can anyone offer me any advice, firstly on what this bluescreen BCC 333 is, and secondly how I can open the minidump so I can find out more!

Thanks alot

A:Help: blue screen/cannot open minidump file


Navigate to the "C:\Windows\Minidump\" folder and right click on it and select Properties.Under the Security tab, click Advanced.Under the Owner tab, click Edit.Click "Other Users and Groups".Click Advanced.Click "Find Now".Scroll down and double click on Everyone.Click OK THREE times.Click Edit (now on the standard file Property window under the Security tab).Click Add.Click Advanced.Click "Find Now".Scroll down and double click on Everyone.Click OK.Single click on Everyone and then tick the "Full Control" box under Allow.Click OK TWO times.
Now can you upload the minidump file. You will not be able to open a minidump file just by double clicking on it. You may also have to copy the minidumps to your desktop before you upload them to this site. You also have to zip them up.

If your REALLY want to open your own minidumps, use this program here, though it will not necessarily give you quite such a good analysis: http://www.nirsoft.net/utils/blue_screen_view.html

If you want a better analysis, though it is much harder, see this Microsoft support page: http://support.microsoft.com/kb/315263

If you get errors about symbols not loading, then you have probably done something wrong, though it may be a corrupt minidump!

If you ever ask for help on this site, ALWAYS included the minidumps, not just your analysis.


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Hey everyone, my name is Eddy and I need help.
I'm attempting to fix my friends computer so far I've "patched" it.
I scanned computer with NOD32 and CounterSpy.
I removed unnecessary software.
I removed a cd-rom writer because it wasn't compatible.

Here are the computer specs:

CPU: AMD Athlon XP, 1466 MHz (11x133) 1900+
Motherboard: Asus A7V8X-X
Chipset: VIA VT8377 Apollo KT400

And this is the system error:

Error Code: 10000050
Parameter1: e23e6000
Parameter2: 00000000
Parameter3: 8056b9ac
Parameter4: 00000001
Category: 102
Event ID: 1003

Any suggestions, will be very appreciated.


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I am brand new here. I have found this delightful forum to be the only one that is intelligently able to assess one's minidump files. Here are mine. This is from a laptop running winxp pro. i have performed all the procedures outlined in the "before you post minidumps" notice, and I still have nothing. Please let me know if I posted my minidumps incorrectly. Thanks to anyone who can help. The laptop blue-screens after a few minutes of being fully logged in and running. The blue screens states: Page fault in non-paged area at which point a minidump file is created and the machine reboots. Thanks for any help!

A:Dell Laptop Blue Screen w/Minidump

what kind of dell is it inspiron or lat system??? have you tried running the 32bit dell diagnostics from the boot menu??? to access just post the system and at the dell logo screen hit the F12 key then chose the option that says boot to utility partition and run the express test then the extended test if nothing shows up. also remember that if you don't have a cdrom such as a windows disk in the drive then you will get an error for the cdrom when it tests it so just continue on past that and do the rest of the test.. do that then work on the minidumps...so you can get possible hardware out of the wat first.then you can be pretty sure it is software realted such as driver or new software install done recently

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To whom it may concern,

I received an error message will post it below.
I just installed a new ram today, by removing my 2x 2gb rams and inserting one corsair dominator 4gb ram.

PC Specs: Windows 7
Motherboard: G41T-M13
Cpu: Pentium dual-core E5700 3.0 GHz
Ram: 4gb corsair dominator 2133Mhz
HDD: 1x 300gb
1x 500Gb

Please advice it's an old desktop probably 7years
Can it be my motherboard? or my HDD?

Thanks in advance
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP2: FFFFF88004824CB0
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

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Hello everyone, first off, thank you for your time and patience.

Now, to summarize: When I run my computer on battery, it randomly decides to "freeze" and show a completely blue or gray screen.

No error messages, no warnings, no interval, no specific programs, it simply happens.

It happened last night as I worked on an assignment for college and, luckily, I was able to "bypass" the problem by putting my computer on standby (I just have to physically hit the Power button to put it on standby) and so I turn it back on, from standby, and everything seems to work perfectly. Unfortunately the problem happened again, actually, it's happened twice tonight. So everything is not perfect as I had hoped it would be.

ANyone have any thoughts on this? -- It's a really weird problem.

Ps: This blue screen IS NOT the windows error blue screen which is common to Windows crashing. It is a different shade of blue and it shows NO error messages whatsoever. No memory dump, no fatal error, nothing. It's as if I had "painted" over my desktop blue or gray.

Thank you for your time and paitence. ANy help and/or suggestions are greatly appreciated.

A:Unexpected gray and blue screen-

Does this happen while you are actively using your computer or when it is idle for 5+ minutes?

What computer do you have? manufacturer and model

have you tried disabling any powersaving features? (ie if you have an itel based PC, sometime they have a laptop mode, presentation mode, AC mode, etc.)

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On Sun 6/5/2011 3:42:19 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\Mini060411-09.dmp
This was probably caused by the following module: hal.dll (hal+0x3E79)
Bugcheck code: 0xA (0x34, 0x2, 0x1, 0xFFFFFFFF823A4E79)
file path: C:\Windows\system32\hal.dll
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000034
BCP2: 00000002
BCP3: 00000001
BCP4: 823A4E79
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
... Read more

A:Unexpected shutdown, blue screen, HELP!

Hello and welcome to the forum

Please follow the instruction here.

Blue Screen of Death (BSOD) Posting Instructions

The IRQL_NOT_LESS_OR_EQUAL bug check has a value of 0x0000000A. This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.

This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

If you encounter bug check 0xA while upgrading to a later version of Windows, this error might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.

This is why we need your BSOD report as you have different stop codes.

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Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks

A:several blue screen unexpected shutdowns

Originally Posted by hotlips

Hi, im using windows vista basic. I have had a few of these unexpected shutdowns but recently they are happening quite alot. Im not sure what to do or how to find out whats causing the problem. I would appreciate any help with this matter. Thanks

Hi there,

Those that can help will need the information that is outlined here,

Blue Screen of Death (BSOD) Posting Instructions

If you can post that info in your next post they will be able to read it and offer you some help.

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hi all, i've recently done a recovery disk method to my system, however 2day i got an unxepcted shut down, details are here:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6001.
Locale ID: 2057
Files that help describe the problem (some files may no longer be available)
View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 85BFF030
BCP3: 85BF1030
BCP4: 84069AD0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Server information: 74e7df25-d7ae-40d8-be71-76e0dc2557db

could someone please tell me the solution to this.


A:Blue screen.unexpected shutdown

This is a Driver Power State error (more info here: Troubleshooting Windows STOP Messages )
Most often this is due to issues with the video drivers, but it can involve other drivers that are involved in power state transitions (such as storage drivers).

The first step is to download the most updated drivers for your video card from the website of the manufacturer of your video chipset (ATI, nVidia, Intel, etc). Then uninstall the current video drivers from Control Panel...Programs and Features...Uninstall a program.

Once that's done, reboot the system. Dismiss any "Found New Hardware" dialogs that may pop up. Then double click on the downloaded driver file and follow the prompts to install it.

If this doesn't fix it, then try the storage drivers for your system (we'll need the exacty make and model of your system in order to research this).

If that doesn't fix it, then locate the memory dump files in C:\Windows\Minidump (may be hidden), zip them up and upload them with your next post. If you have difficulties with accessing them, copy them to your Desktop first. If you can't locate them, check in C:\Windows to see if there's a file named MEMORY.DMP - if it's there, let us know and we'll give further instructions.

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I received the following after unexpected shutdown & Blue Screen:
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.
  Locale ID: 1033
Additional information about the problem:
  BCCode: fe
  BCP1: 0000000000000008
  BCP2: 0000000000000006
  BCP3: 0000000000000005
  BCP4: FFFFFA8005CFE160
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 256_1
Files that help describe the problem:
Here is the link to dump file:
This happened on Dell Inspiron 1564 Laptop Windows 7 Ultimate 64-bit with Service Pack 1. Please help me by informing about the cause of the problem.
Thanks, Michael Harris

A:Blue Screen and unexpected shutdown

I removed SP1 and reverted back to Windows 7 RTM and now problem is solved, system running fine. SP1 seems buggy to me.

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I was playing music from a cd on my computer and all of a sudden it restarted by itself. It then left me a message saying that windows has recovered fron an unexpected shutdown. It left me with these notes:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 1
BCP1: 83070510
BCP2: 00000000
BCP3: 0000FFFF
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:

I have no clue what this means, but I would appreciate if someone here can tell me what's going on with my pc.If there's a fix, please let me know how to do so. Thanks.

A:unexpected shutdown, blue screen?

Happened once?
If so, I wouldn't worry too much.

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Recently I my Vaio VGN-CS290 keeps getting a blue screen unexpected shutdown that says something like:

A problem has been detected and Windows has been shut down to prevent damage to your computer.

It this is the first time you've seen this Stop error screen, restart
your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

Collecting Data for crash dump ...
Initializing disk for crash dump ...
Beginning dump of physical memory.
Dumping physical memory to disk:

I've restarted, used system restore to a previous date but it keeps happening. I've also generated a health report and everything looks fine.

Can anyone help?

A:Blue Screen Unexpected Shutdown...


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My computer had a BSOD again and I have the minidump file attached to this message. Can someone read it for me to see why my computer restarted? Thank you!!

A:Blue Screen of Death MiniDump file needs reading

Navigate to c:\windows\minidump
Zip some of the recent Minidumps and Attach them here

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Hey guys,

My computer keep getting blue screen. GPU seems to be the main problem, but I'm not so sure. I've attached five lastest mini dump files.

If you need more information, please let me know.

Thank you very much for your time.

A:Blue screen - Windows 7 x64. minidump files attatched

Okay, the minidumps are all the same:
no Bug Check String entries...

Check you memory and hard drive for errors. Where did you get the GPU idea from?

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Hello TechSpot,

I really hope you can find out the cause of the crash. I have used Windows Memory Diagnostic to check my PC's RAM and inbuilt program to check my hard drive. Both of them turned out fine.

This is the info about most resent crash:

BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8005834028
BCP3: 00000000B4002000
BCP4: 00000000A9000145
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I am using wondows 7 64bits
I'm using the CoolMaster RS-650-ACAAE3 as my power supply unit. From my best knowledge it is for gaming which I believe it can produce enough power.
Here is the spec sheet, and I hope it helps.
CPU: AMD X6-1100T 3.3G 9MB
RAM: Kingston 4G DDR3
Motherboard: ASUS M4A88TD-V EVO/USB3
Graphics card: ENGTX460DIRECTCU/TOP1G

For the RAM setting, it is currently sets on AUTO. It can goes all the way to 2.1V.

A:Many blue screen errors. Minidump files included.

Take the memory setting to MANUAL and select a voltage around 1.6 volts. See if the BSOD's stop

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My computer locks up randomly and the screen turns black and unresponsive, at least once per day, forcing me to do a hard reset. There is no BSOD or Minidump created, although sometimes (maybe 75% of the time) there is a dump file created in the LiveKernelReports folder. The dump files in LiveKernelReports always point to atikmpag.sys. I tried uninstalling all video card drivers and using driver sweeper, and letting Windows use default graphics. I continued to get the same freezes, except no dump files were created at all in LiveKernelReports. I then reinstalled the ATI drivers, and the symptoms persist, now with dump files again pointing to the same atikmpag.sys.

Oddly, this only happens when the system is idle for a while. I never get freezes when actively using the system, but if I return to it after an hour or more, it's just a black screen and I must do a hard reset.

I am running Win 7 professional 64-bit full version, 8 gb ram, 1gb ddr5 msi video card.

Another strange symptom: After the hard reset, the computer has deleted all of my IE cookies. It also has forgotten the IE window size after these hard resets... very bizarre. In fact, if I make any changes to the desktop -- for example, by moving the icons or re-sorting them by name -- Windows doesn't remember this either. On reboot, it reverts to whatever I had on the desktop before making the changes. This does not happen on a normal restart/reboot. If I do not wait for it to crash, and instead... Read more

A:Repeated Freezes When Idle, No Blue Screen or Minidump

Sorry to bump this thread, but I'm hoping maybe someone can help me... I'm completely out of ideas.

I have a relatively new PC (about 4 or 5 months old), self-built, that's been crashing for about 2 months, every day at least once or twice. It appears to crash only when idle. In the 80+ times it's crashed, I've never had it crash while I'm using it. When it crashes, the screen turns black and is unresponsive, and I have to do a hard reboot. On reboot, everything seems normal. No Minidump file is generated in the normal minidump directory, but there is usually a dump file in the LiveKernelReports.

BlueScreenView used to always list atikmpag.sys as the cause. Now it still usually lists atikmpag.sys as the cause, but sometimes lists others -- like null.sys and discache.sys, to name a couple. WhoCrashed continues to always list atikmpag.sys as the cause (so it is interpreting the files differently than BlueScreenView). Event Viewer shows nothing unusual around the time of these crashes, other than idle activity (i.e., it doesn't crash unless Event Viewer has logged nothing for a period of time, typically 30 minutes or an hour.)

I've done everything I can think of, including some other things in the last 2 weeks (since my original post). Here is an updated list of everything I did:
- ran memtest86, no errors after 9 passes
- repeated memtest86 with 1 stick of ram individually, no errors
- ran seatools hard drive diagnostics, no errors found
- ran Hot CPU Tester 4, n... Read more

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Recently, I have had sporadic instances of the message below. I would like to know what is causing the issue and to fix it. The four or five times it has happened is when I've been away from my computer. When I return to the computer it has the blue screen message. I've attached my Minidump folder because I saw another post where someone requested it.

Thanks so much for your help!


A Problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this Stop error screen, follow these steps.

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to restart your computer, press F8 to select advanced Startup Options, and then select Safe Mode.

Technical Information:

*** STOP: 0x0000008E (0xC000009A, 0x804E6291, 0xA9A5B6D8, 0x00000000)

Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or technical support group for further assistance.

A:Sporadic blue screen, Minidump file attached, XP

Another program by PC Tools is giving the same symptoms as your crash (Spyware Doctor). Uninstall ThreatFire Filesystem Monitor for problem isolation.


EXCEPTION_CODE: (NTSTATUS) 0xc000009a - Insufficient system resources exist to complete the API.

BugCheck 1000008E, {c000009a, 804e6291, a9a5b6d8, 0}
Probably caused by : TfFsMon.sys ( TfFsMon+b139 )
a910a000 a9116000 TfNetMon TfNetMon.sys Thu Sep 13 21:11:56 2007 (46E9371C)

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A machine in my office keeps on crashing.

It displays the BSOD, and the following numbers are mentioned

Stop: 0x00000008E (0xc0000005,0xBF8054AE34,0xB1932568,0x00000000)

I have also attached the System Minidump file.

Could someone please point me in the right direction. I have no idea what going on here

Thanks in advance,


A:Solved: Blue Screen of Death - Can't read the minidump

BugCheck 1000008E, {c0000005, 8054ae34, b1932568, 0}
Probably caused by : savrt.sys ( savrt+44031 )

The log says "savrt.sys" which is a Norton Antivirus driver file, crashed. You should check that you have the latest Norton updates and patches.

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I have someone?s PC that upon normal boot-up is displaying the following:

A problem has been detected and windows has been shut down to prevent damage to your computer.
Technical information
*** STOP: (0xC0000005, 0x8056AFE9, 0xBA307AF4, 0x00000000)
Beginning dump of physical memory

WinXP Pro SP3

PC can now boot into Safe mode after performing a windows repair install, also attempted windows CHKDSK.

PC has two memory Sims tried removing each one individually and seeing if it will work with the other, same error.

The person had installed an Epson Printer Driver I?ve removed the software for this printer within Add & Remove programs but can?t remove the driver as it?s not available via safe mode.

I had removed display adapter and re-installed.

Can anyone see from any of the two attached minidump files what?s possibly causing the issue!

Thanks in advance.


A:Blue screen upon boot-up creates attached minidump


This is most likely a memory issue. Run Memtest86:
Download the pre-compiled bootable 4.20 iso file. Burn this to a DVD or CD and boot the computer with it. Run Memtest86 for at least 7 passes. Any errors can mean bad memory

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I reformatted my Dell Inspiron 1545 and did a clean install of windows 7 home premium with the cd that came with the laptop. It's a clean install because I used dban to erase the hard drive. Now the laptop would crash and give me a blue screen error whenever I'm using it. Also ie 11 (if I get there before a crash) would some times freeze or worse cause a blue screen error. Please help. I've uploaded the file from the dm log collector. I'm doing this in safe mode.

I wasn't able to get the blue screen error code but I got this from running check for solution in control panel.
Problem: shut down unexpectedly
Files that help describe the problem:

A:Blue Screen Error, Unexpected Shutdown

Welcome to the forum.

The BSOD was caused by K9 parental web filter.

Please remove this software and see if the BSOD's stop.

Revo Uninstaller:

Use Revo Uninstaller to uninstall stubborn software.

Download and install the software
Opt for Advance Mode while uninstalling which allows you to remove leftover registry.
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Driver Reference Table

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\admin\Downloads\AL-MARISSA-PC-Sat_11_29_2014_163815_54\112814-22838-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02811000 PsLoadedModuleList = 0xfffff800`02a54890
Debug session time: Sat Nov 29 07:43:09.877 2014 (UTC + 6:00)
System Uptime: 0 days 4:53:20.594
Loading Kernel Symbols
Loading User Symbols
Loading unloaded modu... Read more

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