Over 1 million tech questions and answers.

Unable to install Cyberlink PowerDirector Software

Q: Unable to install Cyberlink PowerDirector Software

Downloaded Cyberlink PowerDirector Software from driver's website, when installing it shows error "This is not a valid hp drive, setup will now abort" SOFTWARE VERSION:, help me to install this software...Thanks in advance

Preferred Solution: Unable to install Cyberlink PowerDirector Software

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unable to install Cyberlink PowerDirector Software

Hi, Please try http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71924.exe which is newer version Rev.A for your machine. Regards.

Read other 2 answers

Is Cyberlink PowerDirector software pre-installed  when i purchased HP Pavilion Gaming AK031TX recently permenant licenced or with expiry like mcfee? Thanks

A:Cyberlink PowerDirector Software

Hi, It's basically a slightly scaled down version of the commercial offering; the license is permanent and will not expire. One point to mention is that you may occassionally see options to 'Update' or 'Upgrade' - the Update option just enhances the current installation, whereas the Upgrade option will take you to the Cyberlink site where you can purchase the commercial version. Regards, DP-K

Read other 1 answers


I have lost my CD & DVD drives after installing the upgrade patch to Cyberlink's PowerDirector Pro 2.5.

I have uninstalled all of the PowerDirector programs from my system, and still can't get onto the drives.

When I go into the Device Manager I get the following error message for both drives :
A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

I tried updating the drivers but nothing seems to be working.

Any suggestions ????

I really do not feel like having to do a system recovery.

I have an e-mail into Cyberlink support, but I feel like getting this problem fixed sometime this century.
Thanks for the help !!!

A:Losing CD & DVD Drives after installing Cyberlink PowerDirector Pro 2.5 software

Read other 7 answers

I have had to reset my laptop which was running Windows 10 Pro x64 to fix an unrecoverable OS/Hyper-V error (not related to this problem).  I used the built in Windows 10 recovery solution and reset my laptop with the option to 'delete everything' (i had to use this option to fix the error). After a successful reset i installed all the drivers and software as supplied on the HP support site (HP support assistant software was unable to install any software except an updated Broadcom WiFi driver which ruins WiFi performances... another issue).  All the software and drivers installed successfully except for the Cyberlink PowerDirector. After extracting and starting the install process fails with the following error message: "This is not a valid HP  drive.  Setup will now abort". I have search through the HP support forum and have not been able to find a solution that solves this issue except for doing a complete factory reset back to Windows 8.1 wherein which I will have to spend hours resetting the system, updating drivers, then upgrading the system to Windows 10, and reinstalling or upgrading driver in the hope that the upgrade takes as the Windows 10 upgrade is not as painles as everyone thinks. With all this in mind I would be grateful if someone could or even HP could provide a solution that actual works for this issue that doesn't require the factory reset mentioned above maybe an installation that uses the HP framework to ... Read more

A:Cyberlink Powerdirector fails to install - Windows 10

 Cyberlink Powerdirector is not a HP product and that requires you contact Cybelink for support.

Read other 2 answers

Fresh installation of Windows 10 Home Single Language - works well on the i3 with 4GB Memory.Much better than Win8   I did download all the Drivers as per my HP Notebook (support assistant)"This is not a valid HP  drive.  Setup will now abort".I have downloaded others versions and they all are also failing. Any assistance is appreciated.Thank you in advance.

Read other answers

Note: The answer to my question will determine if I purchase this product or not
I recently downloaded the trial version of cyberlink powerdirector 7....

The Speed setting (even at 10x) isent fast enough for my footage... (Cloud Time Lapse)

So how do I make it go even faster without converting and dragging in the same clip over and over?

Read other answers

Anyone familiar with Cyberlink PowerDirector 6.0? I'm having the hardest time burning a DVD - when I go through the burn process all I have to show for it is a 7-8 second preview that loops over and over. All the scenes I added and the transitions, etc. are not part of the burning process. I don't know what I'm doing wrong or missing - if anyone who's familiar with this program can assist I'll be very grateful.


Read other answers

i tried to install but the installation failed, when trying to reinstall it asks me to uninstall. there is no program to uninstall under add/remove programs and i was unable to uninstall from the directory. i deleted the directory and deleted registry entries of cyberlink and tried installing again and i have the same problem. asks to uninstall first. how can i completely remove this from my before installing... any help would be appreciated, cheers

A:uninstalling cyberlink powerdirector..

Have you tried the registry clean in CCleaner - Optimization and Cleaning - Free Download ?

You can also look in program data and appdata folders which are hidden by default.

File and Folder - Hide or Unhide

Read other 9 answers

I have a doubt between these two,which gives a better and more professional video editing ?

A:CyberLink PowerDirector or Lightworks ?

Lightworks has a steeper learning curve, but a free version is available. 32-bit and 64-bit are both available for download, with 32-bit having more functionality. Check the documentations for more information.

Try each one and then find out which works better for you.

PowerDirector has an app for Android and can be purchased part of a bundled deal. (Windows + Android)

You can create professional looking videos without spending $100s, if you know how to "edit videos".

Read other 9 answers

I recently bought a new computer that came with Windows 8.
About an hour ago I installed CyberLink PowerDirector 11 but every time I open it, it would crash my entire PC.
I used to have the same program on my old laptop and it would run just fine.
Here are the specifications of my computer:

OS: Windows 8.1
Processor: AMD FX 8300 Eight-Core Processor 3.30 GHz
Installed memory(RAM): 12.0 GB
System type: 64-bit Operating System, x64-based processor
GPU: AMD Radeon R9 255 2GB

A:CyberLink PowerDirector 11 crashes my PC

The latest version is 12 and does have 64 bit version.
However, you might want to update the video driver first to see if it works. If not, turn off any anti virus program and re-install power director.

Read other 6 answers

Hey everyone. I have been having some issues with CyberLink PowerDirector 6. A lot of the time while I'm in the middle of a project, the program randomly freezes and/or crashes. It mostly does this when I click over to something such as transitions, or when I use the magic clean feature. My computer meets all of the requirements to run this program, and I have even reinstalled it a few times. Does anyone have any ideas what the problem could be? Is this a known issue? Is there any settings I could change to make it run better? I just figured I'd get your alls opinion first before I contact CyberLink, because it might take a while for them to get back with me. Plus, you guys have helped me out a lot in the past! Thanks in advance!

A:CyberLink PowerDirector 6 Issues

Other than trying another vid card driver I suggest their forums.


Read other 2 answers

hi, I tried installing powerdirector on win 10, but when I open the installation, by mistake: it is not a valid unit hp. the setting will be aborted. I contacted cyberlink and tell me that is not powerdirector compratibile with win 10, there is a version in the site hp compratibile with win 10? there is a way to make it compatible?

Read other answers

I'm having problems editing some clips using PowerDirector, I'm pretty sure its the newest version because it came with my new HD camera. Anyways, what I'm trying to do is mute the audio on just a selected clip, not the entire track, and the help file says to open the 'speed options panel' only I have no idea where that is! I figure it should be right along with the buttons trim, color etc. but its not. Anyone had this problem and know how to fix it? Help would be greatly apprieciated!!

Read other answers

I clicked on the Cyberlink Essentials icon as I was advised and found the video editing software called PowerDirector 12. I'm using this because Movie Maker is no longer included on my computer as it was on my previous one. I finally figured out how to import a video and even how to edit out parts I don't want. But when it came to saving the final result, that's when I have a problem. It seemed simple enough: I clicked save, and then the "save" window came up and allowed me to choose the location I wanted to save it, and in what format. Then I clicked "Save" at the bottom of the window, and the window disappeared. When I went to the location it was supposed to save to, it wasn't there. I tried this repeatedly, even specifying different save locations and formats for the video. Still, I got no video to show for it.

I even found a video on youtube that gives instructions. At 1:03, it shows how to do a save. I did it this way, and I got no results after doing this. Here's the video: How to Produce (Render/Export) a Video in PowerDirector 12 - YouTube

Can someone please help me with this?

A:How can I save videos from Cyberlink's PowerDirector 12?

You forgot to click Start to produce / save the video. See screenshot for instructions in producing and saving your video:

(Click screenshot to pop-out, click again to enlarge.)

Read other 1 answers

When I instaling software Cyberlink PowerDirector v.12.0.4-6 from HP list software for my Pavilion 15 (ab277nz) a have problem: Incorrect drive HP. The installation is now finish. (polish: To nie jest prawid?owy nap?d HP. Instalacja zostanie teraz zako?czona.).I tried with HP packages: sp74940, sp73853, sp71922.What can I do???My oryginal HP DVDRW drive: SU208GB HH00 OEM Code HM

Read other answers

After upgrading to Windows 10, Cyberlink PowerDirector Software is not installing.  It errors out saying 'This is not a valid HP drive. Setup will now abort.'. I have not changed my DVD-drive and my drive name in device manager is showing 'hp DVDRW DU8A5SHL'. Please help me fix this issue as I am unable to use my DVD writer. 

Read other answers

I've been chasing my tail over installation of the HP version of Cyberlink Powerdirector... I have a 15-N225NR that I had upgraded from Windows 8.1 to Windows 10... I had some issues and ultimately had to re-install Windows 8.1 from CD (because I couldn't perform a system restore from the on-hard drive media after the upgrade to Windows 10!)...  Then I upgraded to Windows 10 again (an adventure with Microsoft because the upgrade would fail to validate) Now when I try to install Cyberlink PowerDirector, I keep getting "This is not a valid HP drive. Setup will now abort." Am I struggling with something that is a lost cause at this point?

Read other answers

When I instaling software Cyberlink PowerDirector v.12.0.4-6 from HP list software for my Pavilion 15 (ab277nz) a have problem: Incorrect drive HP. The installation is now finish. (polish: To nie jest prawid?owy nap?d HP. Instalacja zostanie teraz zako?czona.).I tried with HP packages: sp74940, sp73853, sp71922.What can I do???My oryginal HP DVDRW drive: SU208GB HH00 OEM Code HM

A:Cyberlink PowerDirector installation problem - incorrect dri...

Hi @CybeWaldi, Thank you for visiting the HP Forums!  HP Pavilion 15-ab277nz Notebook and issues with the CyberLink Power director software not installing correctly. Here is the software for your device under the Multimedia Software tab. You might need to uninstall the other Version. You can say thanks for trying to help by clicking the Thumbs Up below! Thanks.   

Read other 1 answers

please help ...

i am a youtube fanatic.. i use cyberlink powerdirector 6 and i use the upload to youtube function regularly....

usually i click the upload to youtube button and IE opens and i allow and its all gravy

now all of the sudden when i hit the click to authorize button nothing happens.... it won't go any further or even open IE for that matter.. please help

Vista Home Basic is what i have please help and thank you in advance

this is my first post

A:Solved: Cyberlink powerdirector 6 youtube problem

hahaha guys i solved it...... i updated to version 7..lol thanx though

Read other 1 answers


I'm using Cyberlink PowerDirector 6 with Windows XP Pro. When I burn a DVD with it I select the 'Fit to disc' option, but when it's finished and I look at the disc, I can see that it has only filled half of it. Everything that i told it to burn is on there, but obviously the quality is reduced because it's only burnt to half the disc instead of the whole thing. Please can someone tell me how to make it fill the disc?


Read other answers

After upgrading to Windows 10, Cyberlink PowerDirector Software is not installing.  It errors out saying 'This is not a valid HP drive. Setup will now abort.'. I have not changed my DVD-drive and my drive name in device manager is showing 'hp DVDRW DU8A5SHL'. Please help me fix this issue as I am unable to use my DVD writer. 

A:After upgrading to Windows 10, Cyberlink PowerDirector Softw...

Hi: See if this other version of the software works for you... CyberLink Power2Go is an imedia burning software that allows users to burn data, music or video discs. CyberLink Power2Go offers support for CDs, DVDs, HD DVDs, and Blu-ray discs, and also includes features for disc copying. This package is available for supported notebook models running supported operating systems. ftp://ftp.hp.com/pub/softpaq/sp74501-75000/sp74577.exe

Read other 1 answers

I just downloaded the trial version of CyberLink Powerdirector 9, and wanted to import some HD files from my iPod. I had it stored in a folder on my computer, and they asked me something about "shadow editing", and I just clicked "yes". After that, the video files wouldn't show up in my library even though the importing window was visible. Please help?

A:CyberLink PowerDirector 9 won't import video files

Hi turn off the shadow editing see here Shadow edit file OFF speeds up production

Read other 3 answers

Hi, if anybody as any suggestions for my little problem. I would really appreciate any feed back. I got this new program Cyberlink Powerdirector 8.0, likes nice and all. But when I import a video no sounds comes out. Am i missing something here. Do I need to download a plug-in or check off a box in the options/settings of the program??? Could it have something to do with the timing on registering the software date. I don't know, can someone help??? I read all the reviews stating that this was the software to get for what I want to do.

Read other answers

I am unable to play a DVD on this laptop. i tried to download the software from the HP Support Center, SP73343, and I get the following message: "You do not have the required version of the program installed on your system. The installation will abort."I thought this software should have came with the laptop.Product number L4A08UT#ABA. Thanks in advance.

Read other answers

I just bought an HP external DVD drive from HP.com, it won't install the Cyberlink software, says it is only for HP systems, yet it is attached to my new HP Envy 15-q493cl.

A:Cannot install Cyberlink software for HP external drive to H...

Please ensure that you are using the right drivers and the drivers are compatible with Windows 10

Read other 7 answers

I cannot install on my PC powerdirector. I just download from HP Drivers. After dowloading program "Web setup" open. After this process UAC opened for "PowerDirector" and then noething... Please help me! I need it! ps. Can by a problem, that i dont have a HP SUPPORT ASSISTENTpc2. It worked on PC before HDD I exchange it.ps3. Sorry for my bad english!

Read other answers

had problem with power dvd 9 , would not work in windows 7 , tried to unistall blu-ray suite and could not . Is there any solution ? Is there any free blue ray movie playing software for win 7 ?

A:cyberlink blu-ray software

Do you want to uninstall Power DVD9? or do you want a Free Blu-Ray Player?
If you can't uninstall Power DVD, try Revo Uninstaller.
You will need the most recent version of Cyberlink Power DVD 11 or 12 to play Blu-Ray on Windows 7 and 8.
Here is a free player, I haven't tried it, but it might work for you. Free Blu-ray Player - Your Best Choice to Play Blu-ray Movies on PC

Read other 1 answers

I have cyberlink PowerDVD 2.55 that I am using with my DVD drive, even though one would assume that my system is powerfull enough to run DVD's properly, the video is still kinda jerky. Any suggestions to fix it are welcome

My System Specs.
AMD K6-II 500MHz Processor,
8X Pioneer DVD-ROM (slave device, master IDE)
ESS Solo-1 64bit PCI sound Card.
nVidia TNT2 Vanta 16MB AGP Video Card
Windows ME

And yes I have DMA enabled on the drive.

A:Cyberlink DVD Software 2.55

I had the same problem. Power DVD is a software decoder and tends to be a little slow with vidio. I resolved my problem by buying a new vidio card (ATI) which had a hardware decoder. I'm not sure whether your TNT2 card has a decoder or not. If it does then use it and the supplied software.

Read other 1 answers

Hello, My HP500 Pavilion has been delivered with Windows 8 and CyberLink applications a few years ago. After the upgrade to Windows 10 the CyberLink applications cannot be installed anymore (PowerDirector, PhotoDirector, and PowerDVD). Is there a way to use the OEM licenses for CyberLink on Windows 10 as well? Thanks in advance, SJW

A:CyberLink software on Windows 10

@sjwestra Sorry, but I don't have very good news for you ... HP will reinstall the preloaded apps when you do a complete factory restore -- but that erases the entire drive, removing everything that is there. If you provide the detailed product number of your PC, I will see if HP makes that SW available for download. The product number will be on a tag, similar to one of those below: 

Read other 7 answers

I am looking to purchasing new Video and Photo editing software and would like to use a product that is capable of delivering very good results; but I don't want to have to mortgage the house to pay for it..... so "value for money" is the next most important consideration after "quality of results". "Ease of use" is not important as I usually learn quickly.

Two products that consistently receive excellent reviews are both supplied by CyberLink and can be found at the URL's below. If any Forum members have personal experience of using these products then I would be most grateful if you would share that experience with me.



1. Photo Editing Software

2. Video Editing Software

A:Opinion of CyberLink Software

I'd suggest Adobe
Photoshop Elements has about 99% of the photo editing capabilities of Photoshop.
I think you might get better help here at TSG and on YouTube Tutorials if you stick with Adobe.
I'm currently running Photoshop CS5 and Premiere Elements 13
Any newer version of Photoshop is now rent by the month .. So I may switch to Photoshop Elements if they ever create a new tool that I might want.
The last new photoshop tool that I though was worth getting content aware.

Read other 1 answers

I need to reinstall the Cyberlink PowerDirector7 OEM software that originally came with my laptop.Is this software available anywhere online?I contacted Cyberlink and they have directed me to HP support.Thanks.

Read other answers

I've always gotten this error when I try to install Adobe Reader, but I found a way around it...so I never paid it much heed.

But today I'm trying to install a piece of software for CD labelling, and I get this error...have no idea what it is, how to get around it, or how to fix it. It reads as follows:

1607: Unable to install Installshield Scripting Runtime
This happens during installation of the software while it prepares to install using InstallShield Wizard.

Anyone know how to fix it or get around it so I can finish installing this thing?

A:Unable to install software!

try installing that software using user accounts with administrative privilege...

Read other 1 answers

Hi guys,

I do music production and was trying to install Iztotope ozone 7 on my new dell xps 15 9560. However can't seem to get my copy of Ozone 7 and neutron to be installed on my new dell xps 15 9560. When installing, it would freeze on the installation bar screen. When I switch over to custom install, it would just freeze in general. Also, I have contacted izotope and they recommended me to lower my resolution from 4k to something lower and It's still not working at 720p. Can anyone help? Thanks

Read other answers

Everytime I attempt to install any type of software, I receive the message
"16 bit Wndows Subsystem"
C:\Windows\system32\autoexec.nt. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Chose 'Close" to terminate the application.
I've been using this computer for over a year and it just started displaying this message a few weeks ago. I don't understand what happened to cause a system file to get screwed up.

A:Unable to install any software

XP Fix - http://www.visualtour.com/downloads/

Scroll down to get XP Fix

Read other 1 answers

Hello..I am unable to install SQL Server 2000 and Adobe Photoshop on my computer..At first I thought this was an issue specifically for those software programs...but I have gone though all the troubleshooting for SQL Server specifically and photoshop as well. When I try to install from the CD I get to the exe's and double click them and nothing happens..it is like my computer does not recognize exe commands anymore. I have made sure my security settings will accept downloads and I dont have any anti-virus software running...any help with this issue would be greatly appreciated..thanks


A:Unable to install software!!!

Hi, and welcome to the TSG forum

have you tried from the run command or via add/remove programs

whats the windows version you have ?

have you run any virus/spyware software at all

Read other 3 answers

My OS is Windows XP Pro, which normally gives me very few problems, those that have occurred; I have been able to fix myself. However, during a recent regular windows update, during which time my Internet Explorer six was upgraded to version eight. I discovered that some of my programmes (For example Paint Shop Pro and Acronis True Image) would not run, including IE eight.

Following instructions I removed IE8 and reinstalled IE6 which basically fixed the problem, the programmes that would not run previously still would not run, so I removed them to do a re-install, but could not do so.

I finally did a Safe Re-Install using my original installation cd, but the problem remains unchanged, but IE six is fine. My Event Viewer logs report no problems.

Please help…

A:Unable to re-install my software

Read other 11 answers

Hi all.

Im currently running Win 7 64bit O/S, new install so hopefully no viruses yet.

O/S working fine. I have tried to install several different pieces of software but i get an error message along the lines of 'unable to install, only win 7 programs will be installed'

I have checked and double checked that i have the correct software and tested it on another computer with same O/S, they work fine.

Any info would be greatly appreciated.

A:Unable to install software.

Can you post a screenshot of a failure error message on your system? You can use the snipping tool to capture the error message window if necessary.

Read other 6 answers

Here is the issue, any time I try to install HP printer software on a machine that does not have the boot volume set as the C:\ drive it fails. I have not been able to find a work around for this. I was just wondering if there was a way around this issue someone may know.
I have seen this issue several times. The first time I had to reinstall Windows XP. The second time the subst command allowed the install to briefly install before failing and having to uninstall itself.

Can anyone help?

Read other answers

I removed the hard drive that came with my computer and replaced it with a 1TB SSD.  I did that to get the size and speed that gives me.  For some reason my Cyberlink YouCam software disappeared.  When I try to downloan it from the HP Support website I get the message that that software is only available for HP computers.  This IS an HP computer.  It just has a different hard drive. Can anyone tell me how to get this software?  Also the fn Key-esc Key thingie that gets the computer to tell me things about itself no longer works.  I'd like that back too. Sam

A:Can't download Cyberlink YouCam software

Hi: See if this software restores the Fn key thing... This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This package is provided for supported models running a supported operating system. http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76383.exe Unfortunately, I wouldn't be able to help you with the YouCam software.  I was hoping to find a different version for W10 and checked several different model notebooks and it is the same file as the one on your notebook's support page. Maybe try the version for W8.1... http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70822.exe

Read other 1 answers

i have this software on my pc and i have just burned my first movie to a DVD. pretty simple to use, but i have a few questions....

1. the movie i burned is in letterbox format, it burned to the disc in full screen format. is there any way to get the movie to burn in the smae letterbox format as it was DL from? right now, its like watching a movie all streched on the screen.

2. I have some concert videos that i DL and 1 is in a .bin format, which i use the VLC MEDIA PLAYER for playback.

The other is in a ISO format (with 10 other MPEG tracks)that my power2go software does playback, but wont identify for the burn. Im sure you guys already know what i mean, but just to be clear. When I want to watch this ISO video, i click on it, then I can skip chapters just like on a normal DVD. But my software doesnt seem to identify this format when i goto burn it. i can watch it on the software, just no burn.

thanks for reading

PS, 1 other real dumb question. the the burn software gives me an option to select a video format.

NTSC or PAL whats the difference??

Read other answers

Error message -- "Cyberlink Power Media Player does not support the playback of this media format"  This is a well known issue with HP with Windows 10.  HP document has procedure to uninstall that I have and download SoftPaq SP71924 and then it install it.  Knowing the problem and the fix to correct the problem, now how do I get the file from HP.  I can not do a search for it.  I continually need to re-enter my type of equipment, serial number, etc and never get anywhere in HP Support to get the file needed.  So just how is it that while knowing the file to get to correct HP's issue do I actually go about getting that actual file.  Seems HP goes out of their way to make it difficult to get file.

A:Preinstalled Cyberlink software and Windows 10

Hello @jslm Thank you for posting in the HP Support forum. Welcome! Try this > http://support.hp.com/us-en/document/c04816370 Found by searching in Google. If this does not work, could you post your full product model and product number (PN) and I will try to search for the file that you need to. Here is how > http://support.hp.com/us-en/document/c00033108  Additionally, have you considered installing the free and open source application VLC ? The best player in the world  (IMO) that support pretty much anything and can play almost anything > http://www.videolan.org  

Read other 1 answers

At launch of the program I receive an error message:"Non disponi dell'hardware o del driver VGA compatibile per eseguire YouCam""You do not have the hardware or the VGA driver that is compatible to run YouCam"Which driver I have to install?Thanks

Read other answers

Hey, I was wondering if anyone could help me with the reinstallation of the Cyberlink PowerDVD software. My hard drive recently crashed and was replaced at Best Buy. When I got it back, I no longer had this software. Upon using hp's website, I found the software under my computer model, but there was no link to download it. My computer originally came with it, so I would kind of like it back without have to purchase it. Any help or the proper links would be greatly apprciated!

A:Unable to reinstall Cyberlink PowerDVD

Hi, Try the link below. http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63425.exe Regards, DP-K

Read other 1 answers

I have an epson CX5800f printer. Recently, it stopped responding to printing commands. The printer spooler frequently shut itself off. Since then, I have uninstalled my drivers for the printer. However, now when I try installing any drivers, I get messages saying installation has failed.

I have checked to see if the printer itself is unable to print, and I have found that it still can. Maybe parts of the old driver are still in my computer?

Thanks for any help

A:Unable To Install Printer Software

Right click on "my computer" and click on "properties"
click on the "hardware" tab, then click on "device manager"

locate the printer, then rightclick on it and choose "uninstall".

Once the printer itself is gone, then go and uninstall the drivers

to do this:
Click start > settings > printers and faxes > file > server properties > drivers

locate the drivers you wish to uninstall (all of them if you don't have any other printers or programs that use print drivers) and click "remove".

Then reboot your computer and start from scratch.


Read other 4 answers

I'm guessing that this computer has some sort of malware on it, but I need confirmation and instructions on how to remove it. My main problem is that I have downloaded about three different security software programs, but I am unable to completely install them. With program #1 an installation window pops up and automatically closes. Program #2 Installation progresses to a window that says "initializing" then hangs there indefinitely. Program #3 shows 99% on the progress bar, then an error message appears. I can try it again if you want the specific message details.

I know we're not supposed to dump all problems in one post but, possibly related problems:
1. E-mail address of the main user of this computer has been used as sender address for spam to users contacts. Hence, the discovery that none of the previously installed security software was running and the attempts to install a security program. As far as I know it's all been uninstalled in an effort to install new security software, which as I said cannot be installed.

2. Tried to install the Silverlight plugin before this discovery and had the install window pop up and close in a blink of eye, like with security program #1. I am not the main user on this computer and I thought perhaps it was a firewall blocking it or something, but maybe it was malware.

So is this computer infected?

A:Unable to install security software

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C... Read more

Read other 16 answers

Hi all

I wonder if you guys can help me with something that's started happening fairly recently. I'm running Windows 10 x64 Home edition. If it helps, I have 16Gb of RAM and a 1TB HDD. I don't think that information will make any difference but there you have it.

I also have a 1TB Western Digital MyBookWorld which I use as a remote storage tool for all of my documents. I'm not running a business or anything, I'm just paranoid about losing all of my stuff, especially the genealogy research information that I've spent years collating. Among other things, I like to store software on there - nothing illegal, just electronic copies of software that I own, so that if I want to remove and reinstall it I can so without having to grab the physical versions from the loft.

About 10 days ago I sat down with the intention of installing some software on my PC. To let you understand, I've had the machine about 4 months but it's only now I've felt the inclination to install this piece of software. So, I accessed the folder on my NAS drive (which has a static IP address and to which I can connect using a mapped drive with NO issues. However, when I try to install the software I get this error:

"Cannot start setup - the setup file may be corrupt, or you may have the wrong password. If you downloaded this file, please download a fresh copy. If the file is password protected, check your password and try again."

I get this error regardless of whether or not I opt to run t... Read more

A:Unable to Install Software From NAS drive

Did you try copying the software from the other drive to your machine? Third Party security software can cause issues, along with a slow upload speed on the remote side and remote software being the issue.

If you can use WinSCP to connect to it, try that.

Read other 1 answers