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Unable to install Cyberlink PowerDirector Software

Q: Unable to install Cyberlink PowerDirector Software

Downloaded Cyberlink PowerDirector Software from driver's website, when installing it shows error "This is not a valid hp drive, setup will now abort" SOFTWARE VERSION:, help me to install this software...Thanks in advance

Preferred Solution: Unable to install Cyberlink PowerDirector Software

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unable to install Cyberlink PowerDirector Software

Hi, Please try http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71924.exe which is newer version Rev.A for your machine. Regards.

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Is Cyberlink PowerDirector software pre-installed  when i purchased HP Pavilion Gaming AK031TX recently permenant licenced or with expiry like mcfee? Thanks

A:Cyberlink PowerDirector Software

Hi, It's basically a slightly scaled down version of the commercial offering; the license is permanent and will not expire. One point to mention is that you may occassionally see options to 'Update' or 'Upgrade' - the Update option just enhances the current installation, whereas the Upgrade option will take you to the Cyberlink site where you can purchase the commercial version. Regards, DP-K

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I have lost my CD & DVD drives after installing the upgrade patch to Cyberlink's PowerDirector Pro 2.5.

I have uninstalled all of the PowerDirector programs from my system, and still can't get onto the drives.

When I go into the Device Manager I get the following error message for both drives :
A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

I tried updating the drivers but nothing seems to be working.

Any suggestions ????

I really do not feel like having to do a system recovery.

I have an e-mail into Cyberlink support, but I feel like getting this problem fixed sometime this century.
Thanks for the help !!!

A:Losing CD & DVD Drives after installing Cyberlink PowerDirector Pro 2.5 software

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I have had to reset my laptop which was running Windows 10 Pro x64 to fix an unrecoverable OS/Hyper-V error (not related to this problem).  I used the built in Windows 10 recovery solution and reset my laptop with the option to 'delete everything' (i had to use this option to fix the error). After a successful reset i installed all the drivers and software as supplied on the HP support site (HP support assistant software was unable to install any software except an updated Broadcom WiFi driver which ruins WiFi performances... another issue).  All the software and drivers installed successfully except for the Cyberlink PowerDirector. After extracting and starting the install process fails with the following error message: "This is not a valid HP  drive.  Setup will now abort". I have search through the HP support forum and have not been able to find a solution that solves this issue except for doing a complete factory reset back to Windows 8.1 wherein which I will have to spend hours resetting the system, updating drivers, then upgrading the system to Windows 10, and reinstalling or upgrading driver in the hope that the upgrade takes as the Windows 10 upgrade is not as painles as everyone thinks. With all this in mind I would be grateful if someone could or even HP could provide a solution that actual works for this issue that doesn't require the factory reset mentioned above maybe an installation that uses the HP framework to ... Read more

A:Cyberlink Powerdirector fails to install - Windows 10

 Cyberlink Powerdirector is not a HP product and that requires you contact Cybelink for support.

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Fresh installation of Windows 10 Home Single Language - works well on the i3 with 4GB Memory.Much better than Win8   I did download all the Drivers as per my HP Notebook (support assistant)"This is not a valid HP  drive.  Setup will now abort".I have downloaded others versions and they all are also failing. Any assistance is appreciated.Thank you in advance.

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Note: The answer to my question will determine if I purchase this product or not
I recently downloaded the trial version of cyberlink powerdirector 7....

The Speed setting (even at 10x) isent fast enough for my footage... (Cloud Time Lapse)

So how do I make it go even faster without converting and dragging in the same clip over and over?

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i tried to install but the installation failed, when trying to reinstall it asks me to uninstall. there is no program to uninstall under add/remove programs and i was unable to uninstall from the directory. i deleted the directory and deleted registry entries of cyberlink and tried installing again and i have the same problem. asks to uninstall first. how can i completely remove this from my before installing... any help would be appreciated, cheers

A:uninstalling cyberlink powerdirector..

Have you tried the registry clean in CCleaner - Optimization and Cleaning - Free Download ?

You can also look in program data and appdata folders which are hidden by default.

File and Folder - Hide or Unhide

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Hey everyone. I have been having some issues with CyberLink PowerDirector 6. A lot of the time while I'm in the middle of a project, the program randomly freezes and/or crashes. It mostly does this when I click over to something such as transitions, or when I use the magic clean feature. My computer meets all of the requirements to run this program, and I have even reinstalled it a few times. Does anyone have any ideas what the problem could be? Is this a known issue? Is there any settings I could change to make it run better? I just figured I'd get your alls opinion first before I contact CyberLink, because it might take a while for them to get back with me. Plus, you guys have helped me out a lot in the past! Thanks in advance!

A:CyberLink PowerDirector 6 Issues

Other than trying another vid card driver I suggest their forums.


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I recently bought a new computer that came with Windows 8.
About an hour ago I installed CyberLink PowerDirector 11 but every time I open it, it would crash my entire PC.
I used to have the same program on my old laptop and it would run just fine.
Here are the specifications of my computer:

OS: Windows 8.1
Processor: AMD FX 8300 Eight-Core Processor 3.30 GHz
Installed memory(RAM): 12.0 GB
System type: 64-bit Operating System, x64-based processor
GPU: AMD Radeon R9 255 2GB

A:CyberLink PowerDirector 11 crashes my PC

The latest version is 12 and does have 64 bit version.
However, you might want to update the video driver first to see if it works. If not, turn off any anti virus program and re-install power director.

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I have a doubt between these two,which gives a better and more professional video editing ?

A:CyberLink PowerDirector or Lightworks ?

Lightworks has a steeper learning curve, but a free version is available. 32-bit and 64-bit are both available for download, with 32-bit having more functionality. Check the documentations for more information.

Try each one and then find out which works better for you.

PowerDirector has an app for Android and can be purchased part of a bundled deal. (Windows + Android)

You can create professional looking videos without spending $100s, if you know how to "edit videos".

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Anyone familiar with Cyberlink PowerDirector 6.0? I'm having the hardest time burning a DVD - when I go through the burn process all I have to show for it is a 7-8 second preview that loops over and over. All the scenes I added and the transitions, etc. are not part of the burning process. I don't know what I'm doing wrong or missing - if anyone who's familiar with this program can assist I'll be very grateful.


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I'm having problems editing some clips using PowerDirector, I'm pretty sure its the newest version because it came with my new HD camera. Anyways, what I'm trying to do is mute the audio on just a selected clip, not the entire track, and the help file says to open the 'speed options panel' only I have no idea where that is! I figure it should be right along with the buttons trim, color etc. but its not. Anyone had this problem and know how to fix it? Help would be greatly apprieciated!!

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I clicked on the Cyberlink Essentials icon as I was advised and found the video editing software called PowerDirector 12. I'm using this because Movie Maker is no longer included on my computer as it was on my previous one. I finally figured out how to import a video and even how to edit out parts I don't want. But when it came to saving the final result, that's when I have a problem. It seemed simple enough: I clicked save, and then the "save" window came up and allowed me to choose the location I wanted to save it, and in what format. Then I clicked "Save" at the bottom of the window, and the window disappeared. When I went to the location it was supposed to save to, it wasn't there. I tried this repeatedly, even specifying different save locations and formats for the video. Still, I got no video to show for it.

I even found a video on youtube that gives instructions. At 1:03, it shows how to do a save. I did it this way, and I got no results after doing this. Here's the video: How to Produce (Render/Export) a Video in PowerDirector 12 - YouTube

Can someone please help me with this?

A:How can I save videos from Cyberlink's PowerDirector 12?

You forgot to click Start to produce / save the video. See screenshot for instructions in producing and saving your video:

(Click screenshot to pop-out, click again to enlarge.)

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hi, I tried installing powerdirector on win 10, but when I open the installation, by mistake: it is not a valid unit hp. the setting will be aborted. I contacted cyberlink and tell me that is not powerdirector compratibile with win 10, there is a version in the site hp compratibile with win 10? there is a way to make it compatible?

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When I instaling software Cyberlink PowerDirector v.12.0.4-6 from HP list software for my Pavilion 15 (ab277nz) a have problem: Incorrect drive HP. The installation is now finish. (polish: To nie jest prawid?owy nap?d HP. Instalacja zostanie teraz zako?czona.).I tried with HP packages: sp74940, sp73853, sp71922.What can I do???My oryginal HP DVDRW drive: SU208GB HH00 OEM Code HM

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After upgrading to Windows 10, Cyberlink PowerDirector Software is not installing.  It errors out saying 'This is not a valid HP drive. Setup will now abort.'. I have not changed my DVD-drive and my drive name in device manager is showing 'hp DVDRW DU8A5SHL'. Please help me fix this issue as I am unable to use my DVD writer. 

A:After upgrading to Windows 10, Cyberlink PowerDirector Softw...

Hi: See if this other version of the software works for you... CyberLink Power2Go is an imedia burning software that allows users to burn data, music or video discs. CyberLink Power2Go offers support for CDs, DVDs, HD DVDs, and Blu-ray discs, and also includes features for disc copying. This package is available for supported notebook models running supported operating systems. ftp://ftp.hp.com/pub/softpaq/sp74501-75000/sp74577.exe

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After upgrading to Windows 10, Cyberlink PowerDirector Software is not installing.  It errors out saying 'This is not a valid HP drive. Setup will now abort.'. I have not changed my DVD-drive and my drive name in device manager is showing 'hp DVDRW DU8A5SHL'. Please help me fix this issue as I am unable to use my DVD writer. 

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I'm using Cyberlink PowerDirector 6 with Windows XP Pro. When I burn a DVD with it I select the 'Fit to disc' option, but when it's finished and I look at the disc, I can see that it has only filled half of it. Everything that i told it to burn is on there, but obviously the quality is reduced because it's only burnt to half the disc instead of the whole thing. Please can someone tell me how to make it fill the disc?


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When I instaling software Cyberlink PowerDirector v.12.0.4-6 from HP list software for my Pavilion 15 (ab277nz) a have problem: Incorrect drive HP. The installation is now finish. (polish: To nie jest prawid?owy nap?d HP. Instalacja zostanie teraz zako?czona.).I tried with HP packages: sp74940, sp73853, sp71922.What can I do???My oryginal HP DVDRW drive: SU208GB HH00 OEM Code HM

A:Cyberlink PowerDirector installation problem - incorrect dri...

Hi @CybeWaldi, Thank you for visiting the HP Forums!  HP Pavilion 15-ab277nz Notebook and issues with the CyberLink Power director software not installing correctly. Here is the software for your device under the Multimedia Software tab. You might need to uninstall the other Version. You can say thanks for trying to help by clicking the Thumbs Up below! Thanks.   

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I've been chasing my tail over installation of the HP version of Cyberlink Powerdirector... I have a 15-N225NR that I had upgraded from Windows 8.1 to Windows 10... I had some issues and ultimately had to re-install Windows 8.1 from CD (because I couldn't perform a system restore from the on-hard drive media after the upgrade to Windows 10!)...  Then I upgraded to Windows 10 again (an adventure with Microsoft because the upgrade would fail to validate) Now when I try to install Cyberlink PowerDirector, I keep getting "This is not a valid HP drive. Setup will now abort." Am I struggling with something that is a lost cause at this point?

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please help ...

i am a youtube fanatic.. i use cyberlink powerdirector 6 and i use the upload to youtube function regularly....

usually i click the upload to youtube button and IE opens and i allow and its all gravy

now all of the sudden when i hit the click to authorize button nothing happens.... it won't go any further or even open IE for that matter.. please help

Vista Home Basic is what i have please help and thank you in advance

this is my first post

A:Solved: Cyberlink powerdirector 6 youtube problem

hahaha guys i solved it...... i updated to version 7..lol thanx though

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I just downloaded the trial version of CyberLink Powerdirector 9, and wanted to import some HD files from my iPod. I had it stored in a folder on my computer, and they asked me something about "shadow editing", and I just clicked "yes". After that, the video files wouldn't show up in my library even though the importing window was visible. Please help?

A:CyberLink PowerDirector 9 won't import video files

Hi turn off the shadow editing see here Shadow edit file OFF speeds up production

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Hi, if anybody as any suggestions for my little problem. I would really appreciate any feed back. I got this new program Cyberlink Powerdirector 8.0, likes nice and all. But when I import a video no sounds comes out. Am i missing something here. Do I need to download a plug-in or check off a box in the options/settings of the program??? Could it have something to do with the timing on registering the software date. I don't know, can someone help??? I read all the reviews stating that this was the software to get for what I want to do.

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I am unable to play a DVD on this laptop. i tried to download the software from the HP Support Center, SP73343, and I get the following message: "You do not have the required version of the program installed on your system. The installation will abort."I thought this software should have came with the laptop.Product number L4A08UT#ABA. Thanks in advance.

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I just bought an HP external DVD drive from HP.com, it won't install the Cyberlink software, says it is only for HP systems, yet it is attached to my new HP Envy 15-q493cl.

A:Cannot install Cyberlink software for HP external drive to H...

Please ensure that you are using the right drivers and the drivers are compatible with Windows 10

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I cannot install on my PC powerdirector. I just download from HP Drivers. After dowloading program "Web setup" open. After this process UAC opened for "PowerDirector" and then noething... Please help me! I need it! ps. Can by a problem, that i dont have a HP SUPPORT ASSISTENTpc2. It worked on PC before HDD I exchange it.ps3. Sorry for my bad english!

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I have cyberlink PowerDVD 2.55 that I am using with my DVD drive, even though one would assume that my system is powerfull enough to run DVD's properly, the video is still kinda jerky. Any suggestions to fix it are welcome

My System Specs.
AMD K6-II 500MHz Processor,
8X Pioneer DVD-ROM (slave device, master IDE)
ESS Solo-1 64bit PCI sound Card.
nVidia TNT2 Vanta 16MB AGP Video Card
Windows ME

And yes I have DMA enabled on the drive.

A:Cyberlink DVD Software 2.55

I had the same problem. Power DVD is a software decoder and tends to be a little slow with vidio. I resolved my problem by buying a new vidio card (ATI) which had a hardware decoder. I'm not sure whether your TNT2 card has a decoder or not. If it does then use it and the supplied software.

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had problem with power dvd 9 , would not work in windows 7 , tried to unistall blu-ray suite and could not . Is there any solution ? Is there any free blue ray movie playing software for win 7 ?

A:cyberlink blu-ray software

Do you want to uninstall Power DVD9? or do you want a Free Blu-Ray Player?
If you can't uninstall Power DVD, try Revo Uninstaller.
You will need the most recent version of Cyberlink Power DVD 11 or 12 to play Blu-Ray on Windows 7 and 8.
Here is a free player, I haven't tried it, but it might work for you. Free Blu-ray Player - Your Best Choice to Play Blu-ray Movies on PC

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Hello, My HP500 Pavilion has been delivered with Windows 8 and CyberLink applications a few years ago. After the upgrade to Windows 10 the CyberLink applications cannot be installed anymore (PowerDirector, PhotoDirector, and PowerDVD). Is there a way to use the OEM licenses for CyberLink on Windows 10 as well? Thanks in advance, SJW

A:CyberLink software on Windows 10

@sjwestra Sorry, but I don't have very good news for you ... HP will reinstall the preloaded apps when you do a complete factory restore -- but that erases the entire drive, removing everything that is there. If you provide the detailed product number of your PC, I will see if HP makes that SW available for download. The product number will be on a tag, similar to one of those below: 

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I need to reinstall the Cyberlink PowerDirector7 OEM software that originally came with my laptop.Is this software available anywhere online?I contacted Cyberlink and they have directed me to HP support.Thanks.

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Hi all.

Im currently running Win 7 64bit O/S, new install so hopefully no viruses yet.

O/S working fine. I have tried to install several different pieces of software but i get an error message along the lines of 'unable to install, only win 7 programs will be installed'

I have checked and double checked that i have the correct software and tested it on another computer with same O/S, they work fine.

Any info would be greatly appreciated.

A:Unable to install software.

Can you post a screenshot of a failure error message on your system? You can use the snipping tool to capture the error message window if necessary.

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Hi guys,

I do music production and was trying to install Iztotope ozone 7 on my new dell xps 15 9560. However can't seem to get my copy of Ozone 7 and neutron to be installed on my new dell xps 15 9560. When installing, it would freeze on the installation bar screen. When I switch over to custom install, it would just freeze in general. Also, I have contacted izotope and they recommended me to lower my resolution from 4k to something lower and It's still not working at 720p. Can anyone help? Thanks

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I've always gotten this error when I try to install Adobe Reader, but I found a way around it...so I never paid it much heed.

But today I'm trying to install a piece of software for CD labelling, and I get this error...have no idea what it is, how to get around it, or how to fix it. It reads as follows:

1607: Unable to install Installshield Scripting Runtime
This happens during installation of the software while it prepares to install using InstallShield Wizard.

Anyone know how to fix it or get around it so I can finish installing this thing?

A:Unable to install software!

try installing that software using user accounts with administrative privilege...

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Hello..I am unable to install SQL Server 2000 and Adobe Photoshop on my computer..At first I thought this was an issue specifically for those software programs...but I have gone though all the troubleshooting for SQL Server specifically and photoshop as well. When I try to install from the CD I get to the exe's and double click them and nothing happens..it is like my computer does not recognize exe commands anymore. I have made sure my security settings will accept downloads and I dont have any anti-virus software running...any help with this issue would be greatly appreciated..thanks


A:Unable to install software!!!

Hi, and welcome to the TSG forum

have you tried from the run command or via add/remove programs

whats the windows version you have ?

have you run any virus/spyware software at all

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Everytime I attempt to install any type of software, I receive the message
"16 bit Wndows Subsystem"
C:\Windows\system32\autoexec.nt. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Chose 'Close" to terminate the application.
I've been using this computer for over a year and it just started displaying this message a few weeks ago. I don't understand what happened to cause a system file to get screwed up.

A:Unable to install any software

XP Fix - http://www.visualtour.com/downloads/

Scroll down to get XP Fix

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Here is the issue, any time I try to install HP printer software on a machine that does not have the boot volume set as the C:\ drive it fails. I have not been able to find a work around for this. I was just wondering if there was a way around this issue someone may know.
I have seen this issue several times. The first time I had to reinstall Windows XP. The second time the subst command allowed the install to briefly install before failing and having to uninstall itself.

Can anyone help?

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My OS is Windows XP Pro, which normally gives me very few problems, those that have occurred; I have been able to fix myself. However, during a recent regular windows update, during which time my Internet Explorer six was upgraded to version eight. I discovered that some of my programmes (For example Paint Shop Pro and Acronis True Image) would not run, including IE eight.

Following instructions I removed IE8 and reinstalled IE6 which basically fixed the problem, the programmes that would not run previously still would not run, so I removed them to do a re-install, but could not do so.

I finally did a Safe Re-Install using my original installation cd, but the problem remains unchanged, but IE six is fine. My Event Viewer logs report no problems.

Please help…

A:Unable to re-install my software

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Error message -- "Cyberlink Power Media Player does not support the playback of this media format"  This is a well known issue with HP with Windows 10.  HP document has procedure to uninstall that I have and download SoftPaq SP71924 and then it install it.  Knowing the problem and the fix to correct the problem, now how do I get the file from HP.  I can not do a search for it.  I continually need to re-enter my type of equipment, serial number, etc and never get anywhere in HP Support to get the file needed.  So just how is it that while knowing the file to get to correct HP's issue do I actually go about getting that actual file.  Seems HP goes out of their way to make it difficult to get file.

A:Preinstalled Cyberlink software and Windows 10

Hello @jslm Thank you for posting in the HP Support forum. Welcome! Try this > http://support.hp.com/us-en/document/c04816370 Found by searching in Google. If this does not work, could you post your full product model and product number (PN) and I will try to search for the file that you need to. Here is how > http://support.hp.com/us-en/document/c00033108  Additionally, have you considered installing the free and open source application VLC ? The best player in the world  (IMO) that support pretty much anything and can play almost anything > http://www.videolan.org  

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I removed the hard drive that came with my computer and replaced it with a 1TB SSD.  I did that to get the size and speed that gives me.  For some reason my Cyberlink YouCam software disappeared.  When I try to downloan it from the HP Support website I get the message that that software is only available for HP computers.  This IS an HP computer.  It just has a different hard drive. Can anyone tell me how to get this software?  Also the fn Key-esc Key thingie that gets the computer to tell me things about itself no longer works.  I'd like that back too. Sam

A:Can't download Cyberlink YouCam software

Hi: See if this software restores the Fn key thing... This package contains the HP System Event Utility, which enables special function keys on supported notebook models to be programmed. For example, HP System Event Utility enables users to press the Fn+ESC keys to view system information. This package is provided for supported models running a supported operating system. http://ftp.hp.com/pub/softpaq/sp76001-76500/sp76383.exe Unfortunately, I wouldn't be able to help you with the YouCam software.  I was hoping to find a different version for W10 and checked several different model notebooks and it is the same file as the one on your notebook's support page. Maybe try the version for W8.1... http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70822.exe

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i have this software on my pc and i have just burned my first movie to a DVD. pretty simple to use, but i have a few questions....

1. the movie i burned is in letterbox format, it burned to the disc in full screen format. is there any way to get the movie to burn in the smae letterbox format as it was DL from? right now, its like watching a movie all streched on the screen.

2. I have some concert videos that i DL and 1 is in a .bin format, which i use the VLC MEDIA PLAYER for playback.

The other is in a ISO format (with 10 other MPEG tracks)that my power2go software does playback, but wont identify for the burn. Im sure you guys already know what i mean, but just to be clear. When I want to watch this ISO video, i click on it, then I can skip chapters just like on a normal DVD. But my software doesnt seem to identify this format when i goto burn it. i can watch it on the software, just no burn.

thanks for reading

PS, 1 other real dumb question. the the burn software gives me an option to select a video format.

NTSC or PAL whats the difference??

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At launch of the program I receive an error message:"Non disponi dell'hardware o del driver VGA compatibile per eseguire YouCam""You do not have the hardware or the VGA driver that is compatible to run YouCam"Which driver I have to install?Thanks

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Hey, I was wondering if anyone could help me with the reinstallation of the Cyberlink PowerDVD software. My hard drive recently crashed and was replaced at Best Buy. When I got it back, I no longer had this software. Upon using hp's website, I found the software under my computer model, but there was no link to download it. My computer originally came with it, so I would kind of like it back without have to purchase it. Any help or the proper links would be greatly apprciated!

A:Unable to reinstall Cyberlink PowerDVD

Hi, Try the link below. http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63425.exe Regards, DP-K

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Hi All,

My house mate recently purchased a refurbished Dell unit which came complete with Windows 7 Pro Fully installed and activated etc. However on starting it up we have come across an unusual error. We are unable to install any software on it what so ever however and cannot run some programs.

The PC came complete with the Software fully installed and activated and it has a genuine Key on the top of the unit.

I am really stumped as to what to do as we have purchased something now that we cannot use properly.

It has the following basic Specs:
INTEL Pentium D Dual core (3.4 x2)
1 TB Ultrastar SATA HDD
4 GB DDR2 Ram

Error Codes:
I have come across this error code alot

Progress so far:
Im quite apt at running stuff under compatibility mode and turning off the UAC ect so all that has been done.
I have no issue with rooting around in the registry so I have already made a backup copy of it.

any help would be appreciated many thanks.

A:Unable to Install software on Windows 7 Pro

Cant access that link to see the error message - - -

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Celeron 2.66 GHZ Processor, 512 Mb DDR2 667 MHZ RAM, 80 GB Harddisk


Windows XP Professional SP2

Problem :

1. Am unable to install any antivirus progaram, despite repeatedly formatting Windows. This surely seems to be the lord of all viruses and the ultimate nightmare for any antivirus company too.

When installing Avast, the system just restarts the minute I double click to install the antivirus, with Kaspersky, the program tries to get installed but hangs when trying to copy some files into the temp.

PLEASE HELP SIR !!!!!!!!!!

Logfile of HijackThis v1.99.1
Scan saved at 2:43:05 PM, on 1/18/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\WordWeb\wweb32.exe
C:\Program Files\Winamp\winamp.exe
C:\Documents and Settings\P\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\P\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\P\Local Settings\Application Data\Google\Chr... Read more

A:Unable To Install Antivirus Software

hi, welcome to TSG.
* Click here to download ATF Cleaner by Atribune and save it to your

* Double-click ATF-Cleaner.exe to run the program.
* Under Main choose: Select All
* Click the Empty Selected button.
o If you use Firefox:
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+ Click the Empty Selected button.
+ NOTE: If you would like to keep your saved passwords,
please click No at the prompt.
o If you use Opera:
+ Click Opera at the top and choose: Select All
+ Click the Empty Selected button.
+ NOTE: If you would like to keep your saved passwords,
please click No at the prompt.
* Click Exit on the Main menu to close the program.

Download SDFix and save it to your Desktop.


Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :

* Restart your computer
* After hearing your computer beep once during startup, but before the
Windows icon appears, tap the F8 key continually;
* Instead of Windows loading as normal, the Advanced Options Menu should
* Select the first option, to run Windows in Safe Mode, then press
* Choose your usual account.

* Open the extracted SDFix folder and double click RunThis.bat to start
the script.
* Type Y to begin the cleanup process.
* It will remove any Tro... Read more

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Unable to install or update any software from all user accounts including Adminstrator on a XP Home system.

Just to give a little background, this is a notebook that my daughter is using in college. She got infected by a virus (unknown type) from an emal sent by her professor. I was too far to help and she took it to their on campus tech center. They were able to clean it out, but she is now unable to install anything. I suspect the technician took the drive out and installed it on a XP Pro system to clean out the virus(s). As a part of the process, he changed the privilleges of the administrator group. The tech center is closed for the summer and I am at a lost on what he did. Any suggestions?


A:Unable to Install Software on XP Home

Going to XP Pro would be the ultimate goal....One of the other symptoms that I did not mention is this problem is also preventing me from backing up the system.

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Hi Guys,

I'm using Windows XP SP2 and from past couple of weeks I'm unable to download or install new software. The download (ESPECIALLY the .exe files) stops at 99% regardless of the browser and the .exe files don't get installed. I used Malware Bytes to scan and remove any threats, still the problem persists. Kindly advise.

A:Unable to Download and Install new Software

My first suggestion would be to upgrade to SP3. You should not be running a system with SP2 due to the security risk of doing so. If you have restore points enabled you can try going back to a previous point before the issue happened.

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