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ITunes/ICloud update programs

Q: ITunes/ICloud update programs

Have tried to download the two updates to Itunes, but each time the download is rejected. My next step will be to delete ITunes and then re-install, however I do not want to lose all of the downloaded material.

Any way around this? This is my 4th-5th attempt to download these updates.


Preferred Solution: ITunes/ICloud update programs

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A: ITunes/ICloud update programs

Uninstalling iTunes does not remove the downloaded content. See here for more information: http://support.apple.com/kb/HT1925

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I have a new HP laptop with Windows 8. I have downloaded iTunes and iCloud and both appear in my Downloads folder - but I can't get them to run/install. When I right click and select "run as administrator" I get the pop up box to allow changes to the computer. I click YES but then nothing ever happens. If I try to delete the download I get an error message saying "can't do as the file is open in iTunes installer.

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my Outlook calendar has lost its' connection to iCloud after the anniversary update last nite . . Anyone have this problem and a solution?

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Windows update has not been able to download updates for some time. I am also having difficulty accessing secure websites (on any browser) such as icloud, paypal, and capital one. I will input the address and get the spinning wheel of death until finally I get a message that says "this site can't be reached" or "took too long to respond". After clicking reload like 7-10 times it will finally take me to the website. I have icloud downloaded directly to my pc and it can't access the internet just like windows update. The only way to get to icloud is to go online and click reload a million times. It takes me forever to pay my bills! Please help I have a life that I would like to get back too. I miss my kids and I think my husband left me but I haven't been able to check yet.

A:Can't update windows or access secure sites like icloud, paypal and capital one.

Checked with hubby...he said as long as get the dishes done he was okay.
Let's see if there is some adware or malware causing the problem.
Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the
Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.
After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.
CCleaner - PC Optimization and Cleaning - Free Download
Download Malwarebytes' Anti-Malware from Here
Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).
Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
Click the Remove Selected button.
MBAM will now delete all of... Read more

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I thought I cleaned up some malware that hit my computer last week, but it seems that there is still something on there. I would appreciate any help anyone could give.When trying to access McAfee update, an "Update Error" occurs saying, "An error occurred while updating. Please reinstall these programs: McAfee Virus Scan Plus."Also when trying to access Firefox update it says "Update server not found (check your internet connection)"When Adobe Flash plugin tries to update it says that I need to check my internet connection, and though I can access the internet, I cannot get the update to download.When in iTunes, I cannot access the iTunes store nor can I download any of my podcasts.When I try to use Internet Explorer, it says Internet explorer cannot display this page for any website I try to access, but Firefox seems to work.Malwarebytes and SpyBot scans run clean.It seems that I have something similar to what was posted about in: http://www.bleepingcomputer.com/forums/t/228041/infected-by-something-but-dont-know-what/ and http://www.bleepingcomputer.com/forums/t/227207/cant-access-security-site-no-cmd-prompt-help/I have attached my hijackthis logI would appreciate any help you could provide.Thank you.

A:Can't access McAfee update, Firefox update, Flash update, iTunes store, IE, etc.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions... Read more

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Hey Bleeping Comp Pros,
First of all, thanks in advance for all that you do.
This is a friends computer that seems to get constantly infected. He came to me unable to log into Win 7 Home Premium. Ran MBAM in safe mode, 86 hits cleared and was able to log back into Win. Still unable to do Win Update, and profile in Itunes was corrupt. Re-named 'iTunes Library Genius.itdb' to create new allowing Itunes to start and get music back, but unable to connect to Itunes store. Event Viewer pointed to problem: 'diagnostic policy service error 5: access is denied' which led to finding out Win update not working because of Error 80072F8F which is about W32Time service not working. Went through 'net stop w32time', 'W32tm /unregister', 'W32tm /register', 'net start w32time', 'w32tm /resync' and the WinTime service still isn't in services. Tried to perform clean-boot and realized anything I tried to do reverted back when I hit apply. Decided to run MBAR and got:
Registry Keys Detected: 2
Registry Values Detected: 2

A:Win update, Itunes update & Error 80072F8F

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Please remove these programs in bold using the Add/Remove programs applet.Extended Update (HKU\S-1-5-21-1157992372-943750825-3543147569-1006\...\UpdaterEX) (Version: - Extended Update) <==== ATTENTIONVideoPlayer v2.0.6 (HKLM-x32\...\VideoPlayer) (Version: v2.0.6 - TUGUU SL) <==== ATTENTIONPress the windows key + r on your keyboard at the same time. This will open the RUN BOX.Type Notepad and and click the OK key.Please copy the entire contents of the code box below to the a new file. 


CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-1157992372-943750825-3543147569-1006\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKLM-x32 -> {b7fca997-d0fb-4fe0-8afd-255e89cf9671} URL = hxxp://search.yahoo.com/search?p={searchTerms}&ei={inputEncoding}&fr=chr-hp-psg&type=HPDTDF
SearchScopes: HKLM-x32 -> {d43b3890-80c7-4010-a95d-1e77b5924dc3} URL = hxxp://en.wikipedia.org/wiki/Special:Search?search={searchTerms}
SearchScopes: HKLM-x32 -> {ec29edf6-ad3c-4e1c-a087-d6cb81400c43} URL = hxxp://www.bing.com/... Read more

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First of all, thank you guys for all that you do and for any help you are able to provide.
I have been moved over to Win 7 forum from Virus Removal. All the usual suspects have been tried to get these two issues resolved. This is the link to the Virus Removal forum for reference about what has been tried.
Basically this is a friends comp that routinely gets infected, but we haven't been able to get Win Update to work for months. Also unable to log into iTunes to access iTunes Store. Credentials aren't the issue as we can log onto iTunes.com.
Let me know what additional info you need.

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Good morning all. I attempted to install Itunes 11.4 and received an error message that "the old version of Itunes cannot be uninstalled. Contact your local administrator". Then, I figured that this shouldn't be a problem because I can remove Itunes from Windows 7's Control Panel, Programs and Features, right? Apparently no. Itunes does not appear on Programs and Features. When I go to Start, All Programs and the Itunes program folder, there is no Itunes uninstall icon either.

When I tried uninstalling it from "Wise Program Uninstaller", Itunes does not appear on there as well.

I have also tried Microsoft "Fix It". Itunes does not appear on there as well.

Itunes is fully functional when I run it from my desktop and I can run Itunes from C:\Program Files (x86)\iTunes\iTunes.exe. Since I am able to run Itunes from my desktop and from Windows Explorer, what alternative way can I use to successfully uninstall it from Windows 7 so that I can install the new version of Itunes 11.4?

I have tried Apple Forums, Itunes Forums to no avail.

Please let me know if you have any suggestions. Thanks in advance!

A:Itunes does not appear on Programs and Features

Hi and Welcome to TSF!

See if Revo Uninstaller can find the left over files:

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Next, make sure you run the new iTunes as an administrator.

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For the last two weeks I've had a number of issues with my PC.

I started getting warnings that programs would not start on startup due to the file SPORDER.dll missing.

I temporarily solved this by copying the file from the McAfee antivirus CD that I have an keeping it on my desktop into the system32 folder whenever the message appeared, although this seems to vanish from the folder after 24 hours or so.

I had some issues with McAfee which I reinstalled at the same time but now I'm having trouble running non-Microsoft applications that connect to the internet, such as:

- Itunes
- Quicktime
- Sky Anytime

These never start, just get warning messages stating that the program could not open.

Is there anything I can do to perminantly solve the Sporder and 3rd party apps?


A:Help with Itunes, Quicktime & other programs


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My little netbook cannot handle iTunes. Is there anything else out there for me to transfer files and music to iPod without it?

I asked here because I knew you guys would recommend something clean and safe.

A:Any programs out there for me to manage my iPod without iTunes?

Winamp ? It really whips the llama's ass! with this plugin, iPod Winamp support plugin | Free Audio & Video software downloads at SourceForge.net

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along with many other things. i have NO clue what i did. all i know is, now i can not access hotmail nor gmail through internet explorer. i downloaded firefox now have access to my emails. when i tried to open my iTunes i had no luck. i tried to delete iTunes and redownload it but i can't seem to open it. i'm really bummed about and don't want to buy a new computer yet.
any help would be greatly appreciated.

A:Deleted programs now iTunes won't work

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I am having trouble uninstalling itunes and quicktime. I had a shuffle awhile back but i lost it and i decided to uninstall the two programs. I uninstalled it from the start menu and it said it was successfully off. I went back to my add/remove programs list and they both were still on the list but with no size. I clicked "remove" and a windows says the InstallShield wizard will load but it never does. I've been doing the same thing clicking on "remove" for weeks and nothing seems to happen. Can anyone help?

A:iTunes stuck in add/remove programs list


if anyone has a solution please neomail me; , i'd appreciate it

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Somehow I set all my .exe programs to oepn with iTunes. I've installed iTunes but still have to manually reset all the programs. I cannot system restore because that program isn't correctly linked either. I found a helpful solution here but I'm lost along the way and am not sure what to do once I have the regfix file downloaded to the desktop.
Any help would be appreciated.
I think a problem is I cannot MERGE because it's saved as a .txt file and opens with Notepad. I cannot use regedit because it's not associated with the correct file and I also cannot use cmd prompt.

A:All .exe programs set to default open with iTunes.. need to reset

You download it by right clicking and then "Save target as" or "Save link as", saving it, launching it and then clicking "Yes" or "Accept" if any dialogs should appear.

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A long time ago, I thought it would be cool to be able to type in japanese. So I downloaded japanese text and something with the keyboard, but I can't remember what else I did. After that, all my programs keep showing up in japanese and I don't know how to change it back into english.
I have windows 7. I don't know what else you'd need to know to help me, though.


A:My iTunes and other programs are in japanese, how do i change it back?

Hi shin_cchi, Welcome to TSG.

Click START>Help and Support.
In the search bar, type Change Language. Make a choice from the list.


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I click the icons in each case and the process starts in task manager but the memory used doesn't change im guessing this suggests this means its frozen. no window appears except for word where the microsoft word loading box appears. it seems weird how only these programs are affected and there wasn't a sudden occasion that all 3 stopped working over the last day they started to not load. however recently itunes has started to load but freezes imediatly. oh and btw my computer has had no problem running these programs in the past and has done problem free for a year without problems.

A:Many Key Programs (Firefox, Word and iTunes) wont load up. why?

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Would like to ask for expert advice on this problem im having recently.

I use my PC nowadays mainly for light office work, casual gaming, downloading, browsing and as a media center.

I run XBMC , display it on my LCD TV and use XBMC remote app on my ipad. Works great!

But now when i click XBMC, nothing happens. I later realized it will still run XBMC... 5 mins later! So something is making it run sloooooow. I checked Task Manager, its there and sometimes its difficult to End Task it. (Not Responding). But if i leave it for 5 minutes or more it will eventually run it and its fine. Task Manger shows normal or at least not high levels of mem usage or physical memory.

Another program thats giving me program is itunes. After upgrading to the latest version, it also opens slowly. Not as slow as xbmc, but still slow. Also, it wont recognize my ipad anymore so i cant sync or add files in it anymore.

So far these are the 2 programs i noticed thats giving me problems. My other uses, like MS Office, photo editor and other media players dont give me problems and would run instantly upon launch.

I uninstalled xbmc and itunes, downloaded latest version and reinstalled them. Still the same.

Updated virus software and cleaned registry, still nada.

And also, i have dual boot pc.. so i boot windows xp (w/c i hardly do anymore) and can run xbmc and itunes fine. And itunes under xp can detect my ipad.

The only things i can recall i installed last on my system a... Read more

A:Some programs (like XBMC and iTunes) takes 10 mins to open

You can try to spot errors with Event Viewer.

Open the Start Menu, and type eventvwr.msc in the search box and press enter.
If prompted by UAC, then click on Yes (Windows 7) or Continue (Vista).
In the left pane of Event Viewer, double click on Windows Logs to expand it, then right click on System and check for errors (see screenshot). If no errors related to IE will be in System, please check Application section.

Please post description of errors occurred within the described time of those programs starting.

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Hi helpers,

Relatively new to forums. Just having massive issues with XP and iTunes etc. running really slowly of late. I think it may have something to do with the new iTunes update but obviously i'm not sure, that's why i've come here.
What do I need to do to start off?

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model MM061
System Type X86-based PC
Processor x86 Family 6 Model 15 Stepping 6 GenuineIntel ~1828 Mhz
BIOS Version/Date Dell Inc. A12, 12/18/2006
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Total Physical Memory 1,024.00 MB
Available Physical Memory 399.43 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.40 GB

Hope you can help,


A:Windows XP and Programs Running Extremely Slowly - especially iTunes

I've never had any problems with iTunes, but have had machines slow down when they've become cluttered with superfluous junk: remnants of "uninstalled" apps, internet temp files, cache, history, too many background apps running, and the like.

iTunes may be your problem, but I'd bet on a machine that that just needs to be cleaned up a bit. CCleaner might make the job easier for you.

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Three day old computer, started getting blue screen'd after I left it on overnight the first day. Now it's happened one time each day and I'm a bit worried I may have a hardware problem.

Attached is the diagnostic file, thanks for the help in advanced!

A:BSOD when opening random programs or games (Itunes, Xenoblade)

Ran Bluescreenview, and it showed the file "ntoskrnl.exe+f3be" as a possible culprit. I have no idea what file this is so any help is greatly appreciated.

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A few days ago, noticed that my automatic Windows update did not download 2 new updates. I tried manually but got error code 8007007E. I also noticed that some of the desktop icons had a small shield on them and when I tried to open them, they would not open and a window would open stating "specified module could not be found". I tried uninstalling some programs and they would not install. Then yesterday, I had to remove the Vista Home Security 2011 malware, which somehow got through McAfee and my Malware security. I need some help to get these programs running and/or to clean up a corrupted drive.

A:Certain programs do not start, cannot uninstall programs, and windows update will not


Try that^

And maybe check the permissions on your main hard drive.

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Sorry, I don't know the specific name of the infection or problem im having, but various programs are not being allowed to open. Mcafee doesn't open. itunes says it has encountered an error and needs to close, same thing with install shield and real player. Any help would be awesome. Not sure how all this works but if I haven't described the problem with enough detail, again sorry.DDS (Ver_09-12-01.01) - NTFSx86 Run by BRANDO at 21:07:08.20 on Tue 03/09/2010Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_17Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.511.118 [GMT -6:00]AV: McAfee VirusScan *On-access scanning enabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEsvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\Intel\Wireless\... Read more

A:infection that wont let Mcafee or other programs open such as itunes and instal shield

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you let... Read more

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I have had serious problems yesterday with certrain programs not always opening (firefox) some programs freezing and closing or not responding (itunes) and internet browsing going very slow. Thought this could be related to some stuff that got on my computer, so I was hoping to get this log looked at. Thank you

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:55:43 PM, on 9/24/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Common Files\Logishrd\LComMgr\Communications_Helper.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files\Cisco Systems\Clean Access Agent\CCAAgent.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\S... Read more

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Recently, I've been having this serious problem on my computer. Anything and everything that has to do with Quicktime simply won't open, and it's beginning to really tick me off. This problem has been going on for about three or four months now.

Here's my computer's information:

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 2

AMD Athlon(tm) Processor
1.05 GHz, 496 MB of RAM

Error message upon trying to open iTunes, Quicktime, and all Macromedia programs:

"______ has encountered a problem and needs to close. We are sorry for the inconvenience."

I've checked the iTunes and Quicktime error report information, and the problem file always has 'appcompat' somewhere in the name, along with a couple underscores and a variety of numbers. They reappear and change every time I go through and delete them.
I've tried everything I could think of; uninstalling and redownloading the programs that won't work, and also any programs that could be causing a virus (i.e. Limewire), browsing the net for a solution from people who've experienced the same problem, manually deleting any problem files, etc. Nothing has worked so far.

iTunes, Quicktime, Fireworks and Flash won't open at all on my computer. It's impossible for me to put any new music/videos on my iPod, watch any videos via Quicktime, edit photos with Fireworks, or create animations in Flash.

Help would be much a... Read more

A:Solved: Windows XP Error - Won't open Quicktime, iTunes, or Macromedia Programs

I found this site, Versiontracker, and downloaded the Uniblue Registry Booster. After finding and deleting about 1000 problems, I reinstalled iTunes and everything works now!

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I have iTunes on my computer, but older version.  iTunes does not recognize my iPhone and says I need to upgrade to version 12.6.  When I attempt to download and install it says it is looking for iTunes6464.msi and not found.  Cannot update or uninstall, because file is not found. Did a search and found an iTunes6464.msi in Program Data, but does not recognize it. Need to upgrade iTunes, but can't.  Any suggestions?

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Hey everyone. Well I downloaded the update for itunes and it didnt work(I have windows xp). I got a message that says: C:\Documents & Settings\Owner\Mydocuments\Itunessetup2.exe is not a valid win 32 application. When I downloaded the first update for Itunes awhile ago I got the same message and called the company. They had no idea what to do. Well I updated my windows and tried to install it again and it worked. I tried that with this new update but it didnt work. Any ideas? Also can you download movie trailers on Itunes or just watch them? If you can download them can you put them on your Ipod mini? Thanks for the help.

A:Itunes Update?


Not sure about the movies bit, as I don't have it, but someone may be able to help on that one

As for the error, did you download the Mac version by mistake? If not, that's okay, just ruling some things out. Have you tried deleting the file, then redownloading it again?

Is this the site you downloaded it from:


I just downloaded it from there, and its a different file name: iTunesSetup.exe

The file is 20.1MB large, and its version for the setup program, for the actual version

To determine this, rightclick on the file, and choose Properties, Version tab. For the last version, in the Item Name box, click on product Version, and it will be shown on the righthand side.

Does that match yours?



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It says the following The windows installer service could not be accessed. This can occur if you are running Windows in safe mode (I'm NOT) or if the windows installer is not correctly installed. contact your support personal for assistance.
I also get a message about not being the systems adminstarator.
Help please

A:just want to update itunes 9.0.1

Originally Posted by amberk

It says the following The windows installer service could not be accessed. This can occur if you are running Windows in safe mode (I'm NOT) or if the windows installer is not correctly installed. contact your support personal for assistance.
I also get a message about not being the systems adminstarator.
Help please

Can you log in as admin? sometimes you have to have admin permissions to install new apps


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I have Itunes v installed and been trying for sometime to update to v7. When I attempt to install it completes about 90% of install and then freezes. I then uninstall new version and reinstall old version. It keeps referring to MS setup but I have checked with MS site but cannot find an update. I have no problems with other programs being installed. Can anyone assist? Run XP Pro SP2

A:ITunes update

Hi 6279stephen and welcome to TSF !

What do you mean by "it keeps referring to MS setup" ? Do you get some error message ? If so what's the exact message ?

You're likely to find more help about this problem on iTunes's support website :
They also have a support forum :

Maybe this will help :

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"iTunes 7.0.1 addresses stability and performance issues with Cover Flow, CD importing, iPod syncing, and more." = http://www.apple.com/support/downloads/itunes701.html

http://blog.wired.com/monkeybites/ = "It's been two weeks since the release of iTunes 7. Since day one, iTunes 7 users have been telling us about all kinds of horrible problems that they've been having. Windows users had an especially hard time getting the software to work properly. Many of them gave up and reverted back to iTunes version 6.0.3. You can read our coverage of user woes here and here."

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I had iTunes on my computer. I tried to install to the newest version, but it looked for an uninstall file somewhere in my user profile. It never found the file, so it couldn't uninstall, nor could the new version install. It's version I tried manually uninstalling following the instructions here, but that did nothing to help. Whenever I try to run a fresh install, it still gives me that "file not found on the network" message (even though that file was never on a network). Any ideas?

A:Itunes won't update


Have you tried to just update to latest version through Apple Software Update?

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I have a computer which runs xp sp3 on a amd atholon processor and every time i try to install the current version of itunes it says itunes could not delete the old version and then the installer app quits out. I tried everything from uninstalling the old itunes and when I tried to install it says the same thing even itunes doesn't exist any more. I even deleted everything related to apple and itunes and tried and still to no avail.

please any help would be appreciated

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I'm having a rather strange problem. I have windows 7, and I'm having a problem with iTunes and Windows Media Player. They work fine, but if I put my computer in sleep mode while one of them is running, or even sometimes if they are not, when I open my laptop again iTunes and Windows Media Player both don't work. I can see the icon for iTunes on the bottom right, but if I click it nothing happens. If I open WMP and try to play a song, it freezes up and I have to use the task manager to close the program. If I shutdown or restart my computer, everything works fine again, but the problem occurs again the next time. I also sometimes have this problem with hibernate mode, but more often with sleep.

A:Music Programs Not Working After Sleep Mode or Hibernate (iTunes and Windows Media Pl

i dont wanna be sarcastic but why the **** do you use sleep or hibernate, use power on or power off ^^, well my option is 97% power on cause its just bad to shut down your pc

// LilleCarl

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Hello, I have been referred here by noknojon from the "am I infected" forum.  I am having several issues including windows update won't work, Microsoft security essentials won't update, and  I am unable to uninstall Microsoft related programs (mse, word, etc).  I have noticed a pop up ("click to run") that says "Microsoft office 2010 needs to be updated" but it doesn't look legitimate.  noknojon was giving me guidance but I was unable to get security check, minitoolbox, rkill, etc to run unless windows was opened in safe mode or sm w/ networking.  I am also unable to get dds to run.  If I try to double click the shortcut it locks my entire desktop where I am unable to click any other shortcut icons.  I am able to browse the internet on the comp giving me issues, but it won't shutdown properly along with the issues mentioned above.  I did a system restore prior to asking for help which may have be wrong to do.  I apologize for that and appreciate any help that can be offered.

A:windows/mse won't update/can't uninstall programs/can't run programs

Sorry, I forgot to mention.  When mse wouldn't uninstall I tried to use Revo Uninstaller and MSE wouldn't show up under the list of programs.  I then tried to use the "hunter mode" in Revo and when I would hover the crosshairs over the MSE shortcut icon it would list the file path to another program such as adobe or asus recovery. 

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I am expirencing a small glitch with my itunes, one...i am getting no notifications of updates even tho the option is ticked, and secondly when i check for updates manually and an update is found, the update doesnt download automatically, i have to download the update via the itunes website and then install it manually as well.......i noticed this when doing a few things on my dads laptop and his itunes popped up with an update notification and after i confirmed it was okay to download it did everything itself....whats wrong with mine?

I run on XP home edition


A:itunes update via website??

Count yourself fortunate because many iTunes users I know personally (as well as on various forums) have found to their horror that an automatic iTunes update has screwed up what was working okay before it. It's no bad thing to disable the auto-update, then visit the site occasionally and see what the latest update actually adds or fixes before deciding on whether or not to install it.

Updates are not compulsory (same with driver updates) -- so if it ain't broke, don't fix it!

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I read through a number of posts and solutions but as most are a couple of years old i hesitate to start applying fixes. Please help if you can.
1. Itunes was recently updated
2. CD drive started having problems connecting every now and then
3. Tried to 'burn' a cd from itunes this morning but got a message: 'drive not found'
4. Tried a couple of other cds got the same message
5. Eject button stops working (had to use a paperclip)
6. CD drive vanishes from 'My Computer'
7. Did a system reset, but CD drive still gone
8. Downloaded a MS Fix for CD drives but got a message: No CD drive on this computer
9. Read through gazillion posts re the same problem, but still need updated info.


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.80GHz, x86 Family 6 Model 13 Stepping 6
Processor Count: 1
RAM: 494 Mb
Graphics Card: Intel(R) 82852/82855 GM/GME Graphics Controller, 64 Mb
Hard Drives: C: Total - 72684 MB, Free - 33366 MB;
Motherboard: DELL SYSTEM, Inspiron 700m, Rev.A , CN0F58237016648BC1W4
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

A:cd drive gone after itunes update

Oddly enough the drive reappeared today (!) Does anyone know more about this?

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This has been puzzling me for a good while. All my applications that connect to the net works great through my router (Linksys WRT54G) and DSL modem. Gaming, MSN, BitTorrent, AVG AntiVirus Updates, etc all connect fast and smoothly.

Only iTunes has trouble updating podcasts which I don't understand why. I have opened up the 2 ports (3689 TCP and 5353 UDP) and still the update works very very very slowly before saying that there is a timeout.

I tried a workaround and used Juice to download podcasts, it downloaded fine but I didn't like the way it was integrated into my ipod (i prefer them in the podcast folder which Juice can't do).

I don't understand why iTunes has trouble connecting to the net as all my other applications work really well and the required ports have been opened too.

Anyone has any idea how to fix this?

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Yesterday I saw on tech spot a new iTunes update. I downloaded and installed it. Now I see that it is suported by Windows 2K and XP, but not Vista. I have Vista. What should I do?

A:iTunes update question


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I am having huge problems with my computer right now. I'll start from beginning, was having issues with errors and speed so I downloaded AVG PC TUNEUP 2011, REGISTRY DEFENDER, AND MAX MY SPEED. Ran all of these with little to no success, but my computer was working efficiently. Then I lose my iphone and can't retrieve it. So I buy a new 4s, hook it up to my computer to use my saved back ups. Can't connect to itunes, so I try and update to latest Itunes but am stopped by this error " the installer has insufficient privileges to modify this file C:\Program Files\Apple\Mobile\Device Support\SyncServer.exe. "

So thinking I know what I'm doing I uninstall my old version of Itunes and try to install the new version from scratch...same error. So I start to look on online forums and help sites and they say to delete the file causing the problem but I can't because it says I have to be the admin. I am the admin on my computer, so I logged on in safe mode under admin and tried to delete. It won't because it says something about it may be in use by another program or something. Again thinking I could fix this downloaded an old version of itunes (itunes 9) it installed and it worked but won't recognize my new iphone 4s, and same error about privileges when i try and update it.

Please help, I have once again uninstalled itunes 9 and am looking for new help.


A:Itunes update and install

went through your prep guide and here is what I got. GMER crashed or something and I can't open it again error is " windows cannot acces the specified device, path, or file. You may not have the appropriate permissions to access them."


defogger_disable by jpshortstuff (
Log created at 14:34 on 19/12/2011 (Grant McClean)

Checking for autostart values...
HKCU\~\Run values retrieved.
HKLM\~\Run values retrieved.

Checking for services/drivers...
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Grant McClean at 14:42:12 on 2011-12-19
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.214 [GMT -7:00]
AV: AVG Anti-Virus Free *Disabled/Outdated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\W... Read more

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on 8-21 I installed KB3179573 which was a 2.2mb (supposed) Service Pack rollup. No noticeable effects after, but before rebooting I also installed the latest version of iTunes for windows, which reported errors in the installation, and rolled back the install. Now, the only working browser is Chrome, and NOTHING works! Not ESET, MBAM, SAS, Teamviewer, but Office 2007 does work. Any ideas? Gateway DX4710-UB301A on Win7 Home Premium SP1, 6GB ram, 64-bit

A:Win update or iTunes to blame?

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy,  taking care to post the link of the snapshot in your next post.
   Go to Piriform's website, and download the free version on the left.  Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
    After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
     Now, at the top, click File > Publish Snapshot. You will see the following prompt:
 &#... Read more

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Hello Guys,

There is a problem with devices connecting to iTunes after installing update with Windows 8.1, here is the fix that worked for me:- https://discussions.apple.com/thread/5820931

Hope this helps


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I just did an iTunes update on my HP desk top running Windows Vista yesterday. When trying to reopen the program, I get the following message-The procedure entry point CMTimeRangeMakeFromDictionary could not be located in the dynamic link library CoreMedia.dll. I've tried the usual remedies like retrying to open the program and rebooting the computer, but am hesitant to uninstall and reinstall iTunes as some have suggested. I cannot determine the version of iTunes that I had or what I updated to because I can't open either, but the new one is probably the one that is current as of today; June 30, 2017. Have done many searches for solutions, but results have been of no help. I have an older 80G iPod with thousands of songs, but have several new CDs I was trying to add. Hate to lose the ability to add to my music collection or be able to put what I have on iTunes on another iPod, which I'm now shopping for. Two questions: "Can anyone help me with a solution that's safe.", and "Does this error just affect iTunes or also create problems with other programs or aspects of the computer." Thanks in advance for any help that you can provide.

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Since I have run the downloaded installer, iTunes (the older version) is no longer installed on this Windows 8.1 machine.
Is iTunes no longer available for Windows 8.1? That would seem to be a crazy situation. Although I don't often use it on Windows 8.1.
There was a similar error with Quicktime too

 itunes update fail.JPG   37.75KB
 itunes update failure.JPG   31.18KB

A:iTunes fails to update

The iTunes 64-bit installer must be used with Windows 8.1.

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For some reason I can no longer update itunes. I am stuck at 10.2. When I click on the 'update itunes' button nothing happens. I'm afraid to uninstall and then reinstall in case there is a system problem in which case I will be left with no itunes at all!
I have attached my system info

A:itunes fails to update

Have you tried manually downloading and updating?

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In trying to update apps in iTunes in Win XP, the update starts and then goes to an error message "We could not complete your iTunes store request. An unknown error occurred (-45048)" and the update stops. I have removed all iTunes/Apple apps and reinstalled but still get the message. Any thought as to how to clear the error and resume updates?

A:iTunes app update error

Have you follow this: http://support.apple.com/kb/ht1925

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It looks like the last time iTunes updated was in July this year. I get the message (through Secunia) that it needs to "add 1 item" but when I try to do that I get the attached 2 messages. None of the music on there is mine (can't access it - computer was given to me and belonged to previous owner), so I tried to uninstall iTunes. I get the same messages. I can't update it or uninstall it.

If I can get this solved, I have another Secunia issue about Microsoft XML Core Services end-of-life issue - that I also can't do anything with. For now I just want to get rid of iTunes.

My computer is HP Pavilion dv6 Notebook
Intel Core Processor, i3CPU
M330 - 2.13 GH
4.00GB (3.80 GB usable)
64 bit Oper. System.

A:iTunes won't update and I can't uninstall

iTunes 12.3.1 is the most current version and was released in October 2015.

I personally have never used it, so I can't address any issues with it.


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everytime I try to download itunes it says it cant remove old version of bonjour, but when I look for bonjour in my computer it is nowhere to be found. Not in add/remove or services.msc. I figured out I should try a windows install clean up but not sure which 1 I should use

A:Cant update itunes due to bonjour

Hi and Welcome to TSF!

Bonjour is used for connecting your iPhone or iPod to iTunes. Reinstalling iTunes should fix that problem.

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I have had itunes with an Wiondows XP 32 bit pc for many years. I now have a new pc with Window 7 64bit, i7-2600, 16 G RAM, and 1T of memory. My problem is I can not load itunes 10.6.3 into the pc. When I try, the program says it was interupted and the change did not take place. It then asks me to press finish or cancel. When I press finish, the program says thank you and gives me the4 option to store the program in G. I no longer have a G as that has been replaced by H. There is no opportunity to change the save location to H. and simply says to load the external disk, which does not exist.

When I try to uninstal the itunes programs by strting with itunes first, the pc says that ituneshelper. Resources is not a valid short name. Any suggestions on this?

A:Can't load update for itunes.

Welcome to Seven Forums, David.

It appears that you have already downloaded the 64-bit iTunes Setup Program from Apple Web Site. I think the latest version is iTunes Setup.exe. If so then unistall iTunes from the Computer that you had intalled earlier and clean the Registry of all iTunes related keys and values. After that reboot and then install the latest version afresh.

Try installing in safe mode first as there is no harm in trying but I don't think it shall install.

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Every time there is an iTunes update about 2/3rds of the way into installation I get the following message:- "Service 'iPod Service' (iPod Service) could not be installed. Verify that you have sufficient privileges to install system" with 3 options below, Abort. Retry. Ignore.
Repeatedly clicking ignore eventually lets the install finish. However when I connect my iPod I get a message saying download was not successful try again.
The only way to get updates is to uninstall iTunes completely, restart and install again from the web site.
This is becoming a pain in the backside. Any ideas?

A:itunes update failure.

I have this same problem. I have to uninstall all apple software each time I update itunes.

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