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Problem while watching netflix

Q: Problem while watching netflix

windows 7 too many restarts while watching netflix

Preferred Solution: Problem while watching netflix

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Problem while watching netflix

Can you be more specific. Does your computer automatically restart? Or is restarting the only way to get the computer back to a usable condition?

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I'm about to get a cable broadband connection into my house and don't know how to hook up my old Sony trinitron tv up so I can watch Netflix. Also need a wifi router.

A:Watching Netflix on old crt tv

I'm about to get a cable broadband connection into my house and don't know how to hook up my old Sony trinitron tv up so I can watch Netflix. Also need a wifi router.Are you looking to hook up a computer? Or are you looking to use ANY device to hook to the TV to watch Netflix?If you are talking about the latter, then there are number of devices that will hook to an old CRT TV by way of a standard composite (i.e. yellow "RCA" jack) or maybe even an S-Video jack since your CRT Trinitron TV likely does not have HDMI or component (red-green-blue RCA jacks). If nothing else, Wii can hook up to CRT TVs and you can watch Netflix through your Wii. Also, older Roku devices (but not the Roku 3 it appears) can hook up to older analog connectors and they offer a Netflix "channel".If you are talking about a computer, then you will either need a graphics card that support output to a composite video connection or you will need a converter that will go from VGA to composite (or S-Video) or even DVI/HDMI to composite (or S-Video).If you clarify what you specifically want to do, then I might be able to provide more specific guidance. Also, it would help if you listed what specific input connections you have on the TV and if you want to use a computer, what specific output options you have on the computer (i.e. brand/model of computer).

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Was watching Capitalism: a love story on netflix (streaming) and I got a BSOD. Restarted, resumed the movie and 20 minutes later got another one.... and I've never had a problem with watching netflix movies this computer while streaming them........ heres the reports I came up with via bluescreen view

Dump File : Mini080610-02.dmp
Crash Time : 8/6/2010 8:16:49 PM
Bug Check Code : 0x100000ea
Parameter 1 : 0x89bb09c8
Parameter 2 : 0x8a406b00
Parameter 3 : 0xb84ebcbc
Parameter 4 : 0x00000001
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini080610-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600

Dump File : Mini080610-01.dmp
Crash Time : 8/6/2010 7:32:34 PM
Bug Check Code : 0x100000ea
Parameter 1 : 0x8a22bc80
Parameter 2 : 0x8a4315d0
Parameter 3 : 0xb84dbcbc
Parameter 4 : 0x00000001
Caused By Driver : nv4_mini.sys
Caused By Address : nv4_mini.sys+59ccf
File Description : NVIDIA Compatible Windows 2000 Miniport Driver, Version 258.96
... Read more

A:BSOD while watching netflix

It looks like your video card driver is giving you issues.

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Hey guys. Long time since I've posted here about my computer giving issues and quite frankly my system has been running perfectly fine since the last time I posted until now. I get a BSOD when watching Netflix and have attempted analysis myself and apparently my ATI display driver is causing it(?)

Use !analyze -v to get detailed debugging information.

BugCheck 100000EA, {fffffa800c893b50, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+37 )

Followup: MachineOwner

3: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

The device driver is spinning in an infinite loop, most likely waiting for
hardware to become idle. This usually indicates problem with the hardware
itself or with the device driver programming the hardware incorrectly.
If the kernel debugger is connected a... Read more

A:BSOD when watching Netflix

Run Display Driver Uninstaller in safemode. Display Driver Uninstaller Download version Click on your Graphics card witch in this case is ATI(AMD) Press Clean and restart.
After that goto your manufacture website and download your ATI graphic drivers again. If it is a custom PC goto your graphics card manufacturer website and download it there. The BSOD should have been fixed. Report if something happens.

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Got a BSOD when watching Netflix so it's probably my display driver because it always is lol. Although it started out with a freeze up of my PC and mouse then a BSOD then once the PC restarted, windows were configuring updates before it got to the login screen so that's different. I don't see any updates that I can find that were installed when this happened. Tried windows update history but last one installed was a few days ago. So the updates installed today must be listed somewhere. I still have the display driver the windows updates gave me about a month ago. I'm not going to bother getting a new one from amd.com because I always have trouble whenever I try a new one from there. I think it's because my PC needs a catalyst version and not one from crimson. I used to have catalyst and had less (almost none) problems with it.

Sorry but I don't have a minidump file to post. There's a folder "minidump" but it's empty for some reason and the date modified was from January so I guess the file caused by the BSOD never made it there this time like it usually does. I hope that's a good sign! My system shut down on me one time not long ago and guess what I was doing? Watching Netflix! I guess it has to do with the fan or something getting too hot. That's a bummer because I enjoy Netflix!

My PC specs

I have Windows 8.1

I just googled about not getting the minidump files and one site for windows 7 advised that I select "small memory dump" but I h... Read more

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I am getting continuous BSODs while watching Netflix in Firefox. This specifically happens when watching episodes and Netflix minimizes at the end of an episode to the Auto-Play screen. It isn't consistent so I can't replicate what is and isn't causing it. It happens both in full screen mode and windowed mode.

Attaching the DM Log files.

A:BSOD While Watching Netflix

Hello Chopper,

Advanced SystemCare 8 "c:\program files (x86)\iobit\advanced systemcare 8\asctray.exe" /auto NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
This specific program can actually cause harm to your computer as it changes registry, and deletes other files. Please uninstall till we are certain what the problem is.

Found this error for all of the crash files, Please follow the instruction.

BugCheck 0x124
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
If you are overclocking any hardware, please stop.

If you have an SSD, make sure the following are up to date:SSD firmware
BIOS Version
Chipset Drivers
Hard disk controller drivers/SATA drivers
If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your ... Read more

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Hello everyone,

I recently had a BSOD while watching Netflix. I did a little research of my own, and it looks like it is my Intel Graphics controller that had the problem.


I tried to update the driver automatically through Windows,but it told me it was already up to date. I then downloaded this driver : win64_153623.exe (version and tried to install manually, but I received an error that this file was not valid for my computer.

I also tried to use the Intel "manage drivers" utility, but it did not detect any drivers on my system.

Could you give me a few tips for solving this problem ? Thank you very much !

For reference I an running Windows 8.1 with all critical updates, Intel Graphics 4600 + Nvidia GTX 860M, 8Go Ram, Core i7.


Please fill in your specs:
Click on user cp in the right side of the top of the page > my settings list on the left side on the page> 2nd from above.

This to make analysing easier.

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I get this immense ping problem while my GF is watching netflix. My broadband connection is 150mbps, so it should let me play games without problems. I can watch multiple streams on my computer and its fine, its only when she is using either chromecast or apple tv I have this problem. E.g DOTA and other games are basically unplayable. Link to a small ping log: https://pastebin.com/9CtdQUB1

A:High ping when watching Netflix

Is the computer youre using to play these games connected via wifi or LAN?

Make and model of your router and modem would be helpful as well.

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I had a few things running in background, including mIRC, l33tsig, MSE, and Daemon tools. Was streaming a film on Netflix, using Chrome browser. First BSOD I've had while on Windows 7. I had reinstalled Windows on January 4th, 2012. I do a clean reinstall about once a year. I don't recall the error code I got with this BSOD, sorry about that, perhaps it's in the report I'm attaching? Computer seems fine now, but it is disconcerting, using Windows 7 for quite some time now, completely stable up until last night.

A:BSOD while watching Netflix on Chrome

e1e6032e.sys Tue Mar 24 14:17:23 2009 (49C923B3)
Update your network drivers. If this doesn't fix the problem then run the hardware tests listed below
Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html



Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Thu Jan 19 00:53:39.453 2012 (UTC - 5:00)
System Uptime: 7 days 22:15:45.626
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36024 )
BUGCHECK_STR: 0x1a_41790
FAILURE_BUCKET_ID: X64_0x1a_41790_nt!_??_::FNODOBFM::_string_+36024
BiosReleaseDate = 03/16/2007
SystemManufacturer =
SystemProductName = GT5268E
CPUID: "Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz"
MaxSpeed: 2930
CurrentSpeed: 2930

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Everytime I watch a video..either it be youtube, netflix or whatever...except DVDS on my laptop...my computer freezes!! Then I sometimes get a message that my display driver stopped working...WHY? This just started happening like 3 weeks ago and I;ve had my laptop for just a year.

A:PC Freezing while watching Youtube, Netflix, etc

Intel Core 2 Duo T6600 2.20GHz processor and 4GB of DDR2 memory (maximum 8GB) mated to Intel graphics media accelerator graphics,
what do u mean old? this just started happening out of the blue... laptop is barely a year old.

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? OS - Windows 7
? x64
? What was original installed OS on system? Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? OEM version that I purchased from a retailer
? Age of system (hardware) Motherboard, ram, hdd, gpu all under 6 months, psu and cpu 1 year
? Age of OS installation - have you re-installed the OS? 2 months ago

? CPU AMD Phenom II x6 1055T
? Video Card AMD Radeon HD 5830
? MotherBoard ASUS M4A89GTD
? Power Supply - brand & wattage Corsair 650tx

? System Manufacturer Me
? Exact model number (if laptop, check label on bottom) none

I have tried two kits of ram (the first showed errors, which is why I switched, but I guess that didn't fix it)
I am also using a new gpu since the first crashes started, and the motherboard is only 1 month old.

Ignore the 0x119 bugcheck, this was caused by a poorly coded application.

So ruling out ram, gpu, mobo, and OS installation, what could be causing this?
All bsods occurred while watching Netflix, and I run my browsers in sandboxie.
Since this is a privilege error most likely, and sandboxie intercepts the kernel to keep my system secure, could this be the cause?
I will not uninstall sandboxie, don't waste your time suggesting it.
Just want to know if it's a possibility.

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Occasionally I will be watching a video or Netflix movie and sometimes it just stops streaming and makes a loud noise which continues until I have to manually shutdown the computer. I've even just tried closing the video or movie but it will not allow me - it just freezes accompanied with the loud noise.

Is there something I can do to fix this occasional problem?

A:Watching Netflix or Video online

It's possible that your computer is overheating and the loud noise you hear is the CPU fan revving up in an attempt to cool the CPU. Without knowing anything about your system it's impossible to say for sure.

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I have done two re-formats on my computer attempting to get rid of this blue screen error, but it keeps coming back (almost instantly). I think it usually happens when I watch netflix and close the computer without shutting down first; but it has happened a few times when I wasn't previously watching netflix.

It only occurs when I'm starting the computer, but not every time.

The last time it happened, I kept ignoring the blue screen and it eventually got to the point where I wasn't able to use the computer (couldn't save files, wouldn't connect to internet, etc.).

Anyways, any help would be greatly appreciated. I attached my dump files, but to be perfectly honest, I don't know anything about fixing computers. So please baby step me through fixing it if you can

Thank you so much,

A:BSOD when starting computer, usually after watching netflix

Welcome aboard.

► You have two antivirus programs installed. AVG and McAfee. Your crash is directly blaming AVG.

fffff880`07c3c7c8 fffff880`06215796Unable to load image \SystemRoot\system32\DRIVERS\avgidsdrivera.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgidsdrivera.sys
*** ERROR: Module load completed but symbols could not be loaded for avgidsdrivera.sys
It is Driver Reference Table - avgidsdrivera.sys.

So you must to uninstall AVG. At the same time, McAfee is a higher level crap, and a very well known problem causer. Uninstall McAfee too. For best protection, use Microsoft Security Essentials - Free Antivirus for Windows, with Free MBAM.

► Also, Free up the startup.
Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.
► What I have also noticed, you have some old device drivers installed.

ATI Display Driver:

c:\windows\system32\drivers\atikmdag.sys (, 5.76 MB (6,037,504 bytes), 8/18/2009 6:48 AM)
Realtek ethernet driver:

c:\windows\system32\drivers\rt64win7.sys (, 317.53 KB (325,152 bytes), 10/25/2011 2:05 AM)
If possible, try to update those, too.

Let us know the results.

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Hello all. First time posting on these forums, as I haven't really had a need to inquire about computer problems till more recently.

I was watching Netflix last night, when I suddenly lost access to all windows functionality. The show continued to play for about a minute, before the computer went to the BSoD. I have not used Netflix at all since the incident, but I've also not seen the error again. Hopefully this may narrow things down a bit.

I had another incident where my computer froze up while watching Netflix. I was able to ctrl+alt+dlt, but attempting to open task manager did nothing. Had to hard-resent, but no BSoD.

I've attached the zipped crash information. I was unable to save a performance monitoring file as an html doc for some reason, so I hope this is suitable. Any insight would be great. Thanks all!

Please see basic system specs below:
Windows 7 Home Premium 64bit
Intel core i5-2500K CPU @ 3.3GHZ 3.9GHz
nvidia geforece GTX 580
60 GB SSD holding windows
1 TB HDD 7200 RPM

Let me know if you guys need any other info. Thanks, again.

A:BSOD while watching netflix, error 0x000000f4

Quote: Originally Posted by banes27

Hello all. First time posting on these forums, as I haven't really had a need to inquire about computer problems till more recently.

I was watching Netflix last night, when I suddenly lost access to all windows functionality. The show continued to play for about a minute, before the computer went to the BSoD. I have not used Netflix at all since the incident, but I've also not seen the error again. Hopefully this may narrow things down a bit.

I had another incident where my computer froze up while watching Netflix. I was able to ctrl+alt+dlt, but attempting to open task manager did nothing. Had to hard-resent, but no BSoD.

I've attached the zipped crash information. I was unable to save a performance monitoring file as an html doc for some reason, so I hope this is suitable. Any insight would be great. Thanks all!

Please see basic system specs below:
Windows 7 Home Premium 64bit
Intel core i5-2500K CPU @ 3.3GHZ 3.9GHz
nvidia geforece GTX 580
60 GB SSD holding windows
1 TB HDD 7200 RPM

Let me know if you guys need any other info. Thanks, again.

With only one DMP file it is almost impossible to tell if it is s one off.

I notice your avast which is often at least a contributing cause of BSOD'S . Please remove and replace your Avast with Microsoft Security Essentials AT LEAST TO TEST

Microsoft Security Essentials - F... Read more

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Hello, this is a very recent problem (started less then a week ago) that Ive been having on a custom build pc that has been running flawlessly for years, the only recent hardware change was a new GPU around february.

I started getting BSOD, mostly while playing FIFA or while watching netflix last week. Eventually I formatted and instaled windows 7 (ultimate 64 bit) again but the error persisted even on the new format, eventually I started getting BSOD on boot and even on safe mode (diferent bsod errors: irql, memory management and others) so I RE formatted and installed the least amount of things possible and that ran flawlessly for two days (I played lots of games, watched lots of netflix to test it and it seemed fine) I thought the problem was fixed.

Today I was playing FIFA 15 and I got a new BSOD (IRQL LESS NOT EQUAL). Throughout this whole process I have made sure I have the latest GPU drivers, I installed new motherboard drivers on this format, I ran mem test 86 and the windows memory diagnostic and both of them showed me no errors. I am completely stumped.

CPU: AMD Phenom II x4 945
GPU: Nvidia Geforce GTX 950
Mother: ASUS m4a79xtd

I have attached the dump file and the DM log collector, thanks in advance for any help!

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I am not at all sure of how to proceed...help

win 7 home prem x64
dell studio few years old...see screen shot of comp properties

A:BSOD watching netflix streaming and other times

Please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with your crash reports so we can analyze them and give you specific troubleshooting steps.

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about 40 minutes into the movie the stream started getting a little out of sync and then my computer turned off. Upon start up it then sat in the screen almost waiting for my profile to come up. I manually shut it down and then started it again. I'm getting so tired of this as win 7 was working great for about 4 weeks before I started trying to install drivers for my graphics card. I had been trying to put more software on but after the last crash I literally only did that one driver and I'm still having problems.

A:system crash while watching netflix stream

wow I'm in a state of duress. Forgot the files.

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Have been having some random crashes, replaced HP Officejet driver but it is not working correctly. Noticed a lot of DNS client events and other weird events. I've run Malware Bytes, super antispyware and windows defender scan with no malware showing up. attached zip file with requested info.

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I'm new here. I was hoping someone could help diagnose my BSOD issues.

I upgraded my video card to a MSI Radeon R9 390 recently. But my Motherboard is a Gigabyte Model: GA-870A-UD3.
It is running on PCI-e 2.0 rather than 3.0 but I don't know how to verify that this is what is causing the BSOD.

I am also running two types of RAM in my computer:
Corsair 2x 2GB RAM
Kingston 2x 8GB 1600 MT/s (PC3-12800) CL11

I have a Corsair HX650 as a powersupply. I would've thought that this PSU is sufficient for the hardware that I'm running.

I play games such as GTA V, Starcraft II, Counter Strike: GO and it crashes at random times - sometimes even in the menu screen.

Look forward to hearing back form you and telling me what type of tests I can do to try and find the root cause.

Thank you all in advance!

Zip file using the DW app: DESKTOP-0HVDDSJ-23-Jan-16_165235_03.zip

A:BSOD during gaming and sometimes when watching Netflix/Browsing

Hi kaiz0r,

Welcome to the 10forums.

The dump is inconclusive.

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
I would like some more information about your hardware.
Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

*SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each module.

Please post each screenshot in your next reply/replies.

Read other 0 answers

Hey folks,

I've received a few BSOD's in the past couple days while doing what's in my title. These are the 3 messages I've received:


I'm fairly confident that chrome or wow are culprits, but not entirely sure. I've collected 4 mini dumps, which I hope will help (attached).

I've ran a Windows memory diagnostic which came back clean. I'm using an 840 Evo SSD which I've confirmed has the latest firmware.

Any help would be greatly appreciated!

Edit: had to update my attachment, but computer crashed haha, it's up and good to go now!

A:BSOD Playing WoW and watching Netflix on Chrome


I am extremely sorry that this thread was not attended to. There are not many people in this field.

In case you still require help, kindly respond to this thread and I will be notified via email and you should expect a response from me in 48 hours.


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Is there a way to password lock my computer while I'm falling asleep to Netflix so that no one else can use it? I want to be able to fall asleep to the lights/colors/sounds, but if someone in my house takes my computer before it falls asleep and after I'm asleep, I don't want them to be able to use it even for other shows or surfing the web. I don't want anyone using my computer without my permission. Can anybody help me?

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My pc tend to go blue whenever I'm playing netflix/hulu while downloading games (through steam or Origin). The other time the BOSD would come is when I opened facebook games or reading manga.

Thank you for the help.

OS:Windows 7 Home Premium 64bit
CPU: Amd phenom II Black Edition x6
Motherboard: Asus Crosshair IV extreme AM3 890FX
Memory: Corsair Memory Vengeance 8 Dualkit DDR3 1600MHz
Graphics Card(s): HIS Radeon HD 6950 2GB (256bit)
Sound Card: N/A
Monitor(s) Displays: N/A
Screen Resolution: N/A
Hard Drives: Western Digital 2TB Caviar Green WD20EARS
PSU: Corsair Enthusiast 850-watt
Case: NZXT-Phantom White
Cooling: Corsair Hydro Series H70

A:BOSD-TCPiP.sys while watching hulu/netflix

I'm sorry forgot to attach the zip file

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Hi All!

So I am reaching out to all you wonderful people in hopes that I'll be able to recover my system without having to send it back to HP (terrible, terrible service!)

In short, I bought a system that was a demo system. I just needed it for school (Adobe Creative Suite, pretty much) and figured that it had sturdy-looking specs--because it was open-box, it was under 400 with tax!

However, from the first week on, it crashed repeatedly at random times. Bringing it back, they told me it was probably bad ram (I bought it with 3 x 2GB) and was advised to run the system on one stick at a time to find and eliminate the problem RAM. I did so, and found one that crashed consistently, and removed it. Everything was fine from then on.

Fast-forward three or so months to now. This thing crashes every day! (I am back to using a 6 year old Vaio as it is more reliable) I know I may just be experiencing a bad case of buyer's remorse, but I do need a stable computer, so I would like to sort out this one's problems.

I initially thought it may be video card related--I am no troubleshooter, but oftentimes when it crashes, there are little random lines drawn on a frozen screen, or just a bunch of random lines and colors (this happens WITHOUT a BSOD, usually--the computer will just shut off). When a BSOD does occur, it usually happens when watching something online (strangely, does not happen when playing video from my hard drive). Also, the screen saver triggers it sometimes.

However, I a... Read more

A:Daily BSODs usually when watching Netflix/Youtube, but not exclusively

Sorry, forgot to mention, the age of the hardware/OS is I think roughly a year old. I purchased it at the end of July 2011, but it had been a demo for some time, I imagine.

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Hello! I get bsod randomly while watching videos and browsing, sometimes when i try to start a game.
The blues screen says something like this : Attemp to reset display driver and recover from timeout failed

What i have checked/tried

-Gpu temps idle 25-28 C And under load about 30-50C
-Gpu voltage 0.90V Minimum / 1.20V Max

Deleted Catalyst Control thing and installed drivers manually

Deleted a windows patch that i heard could cause problems with Catalyst control center (KB2670838)

A:Random bsod's while watching netflix/youtube/Browsing normally

Quote: Originally Posted by Yeehu

Hello! I get bsod randomly while watching videos and browsing, sometimes when i try to start a game.
The blues screen says something like this : Attemp to reset display driver and recover from timeout failed

What i have checked/tried

-Gpu temps idle 25-28 C And under load about 30-50C
-Gpu voltage 0.90V Minimum / 1.20V Max

Deleted Catalyst Control thing and installed drivers manually

Deleted a windows patch that i heard could cause problems with Catalyst control center (KB2670838)

Hi Yeehu,

Welcome to the Seven Forums! We will try help the best we can!
Thanks for uploading your system information zip file. I've analysed your minidumps and the problem is with you ATI Radeon Driver.
Please follow the steps below exactly as narrated:

Run the Guru3D Display Drivers Removal Tool: Display Driver Uninstaller Download version
Download CCleaner here and run both the Cleaner and the Registry Cleaner to remove left-over keys.
Go into C:\Program Files & C:\Program Files (x86) & C:\ProgramData and delete any leftover ATI files.
Disable automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
Restart Computer.
After restart go to: Download Drivers and install the latest ATI Package (Including the Catalyst & Crossfire Drivers - Install it all).
Re-enable the automatic driver installation: https://support.microsoft.com/en-us/kb/2500967
Run CCleaner again (as ... Read more

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EDIT - Since i thought this post didn't post i added my info in a new thread *facepalm* adding attachments here i guess, and i don't think i can remove threads so - i guess if someone wants they can remove one of them:

Attachment 202592

Attachment 202593

Hey guys - i'm not really sure how to decode what error message this is, but here's the information my computer dumped on me - maybe you can help me figure out what's causing this. I uninstalled zonealarm already since it seemed like a common error with that - but i'd like to check it out just in case.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF8800F29B1A9
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:


If anyone can please help me verify what's going on i would appreciate it.

My understanding is it's a memory problem, hardware problem, or driver problem, but i'm not sure how do diagnose it.


A:BSOD watching netflix, playing DoD online BCCode 7f

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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So I've updated my graphics card driver, reinstalled flash and silverlight, disabled antivirus, reinstalled my browsers (it doesn't work on any browsers). I have no idea what to do.

Looks like this: http://imgur.com/a/h4bAn

Now here's the kicker. I can hear the sound perfectly fine. And if I move the browser to my second monitor I can watch it just fine, but my main monitor stops displaying.

Thanks in advance

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I get a BSOD when i'm watching streaming on the internet - the error is: driver_irql_not_less_or_equal

I've had a look for the same issues but wanted to know if you can see anything in the dump files i've attached first. It does seem like a driver issue. It was working fine yesterday but randomly today it decided to BSOD. I've installed latest video drivers.

I've attached the zipped files so you guys need to help me

Thank you.

A:BSOD - Watching Netflix, iPlayer or Yotube - driver_irql_not_less_or_e

Welcome to the forum.

Check for an update on the driver below:
Driver Reference Table

Microsoft (R) Windows Debugger Version 6.3.9600.16384 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\YUSRA\Downloads\Compressed\05_02_2015_182649_51\020515-39998-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18700.amd64fre.win7sp1_gdr.141211-1742
Machine Name:
Kernel base = 0xfffff800`03267000 PsLoadedModuleList = 0xfffff800`034aa890
Debug session time: Thu Feb 5 22:57:30.914 2015 (UTC + 6:00)
System Uptime: 0 days 0:03:13.835
Loading Kernel Symbols

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

Loading User Symbols
Loading unloaded modu... Read more

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I continually get BSOD's while trying to play Infestation or Watch Netflix, run IE, Chrome, I've already run a Memtest86 with 0 errors. Any help would be greatly appreciated.

A:BSOD Watching Netflix, Playing Games, MEMORY_MANAGEMENT

Hello and welcome !
The majority of the dumps are showing signs of a driver misbehaving, mostly with association
to Steam, WarZ and AVG.
Please remove AVG and all of it's extensions mainly the toolbar (in each browser),
I suggest you use Microsoft Security Essentials instead.

For how many passes did you allow memtest to go through?
The following quote describes the best course of action right now, in great detail .

Quote: Originally Posted by Arc

Your crash dumps are not showing any finite probable cause.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Quote: Originally Posted by Arc

First run it with all the existing/installed RAM modules. If it comes with no error, all is good.

But if it starts showing errors, Stop testing. Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a... Read more

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Hi, I  have this strange issue where when watching Netflix in either IE11, Edge or Netflix App in full screen mode the display would sometimes flicker or goes black for a few seconds then back to the video.  This would happen continuously  every 10 second of so during playback.  I had similar issue with watching YouTube video before, but it was resolved by selecting "Use Software Rendering instead of GUP".  However this does not seem to have any affect on NetFlix videos. I did some troubleshooting and discovered that this issue appears to be caused by Intel(R) HD Graphics 530 driver.  When disabling the NVIDIA GeForce GTX 950M driver, the issue still appearing.  However, when disabling the 530 driver, the issue seems to go away but video became slightly choppy. The default 530 driver what came with the PC was .4475 and I have since updated to the latest version .4627.  Updating the graphic driver did not solve the issue and I also did a full uninstall and reinstallation of the driver. I have the latest BIOS for this computer F.11 Rev.A Wondering if anyone have similar issue or offer some additional troubleshooting advice. Thanks

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Hey everybody,
I was recently watching netflix on my desktop and got a BSOD. I hadn't had any problems with my computer for months. I attempted to restart the computer, and was able to do so. However, upon restarting, I noticed that there were several problems with various components. For example, the resolution on the screen was very poor (looked like safe mode), the computer could not connect to the network, and the sound was not working. Then I got a message saying my copy of windows 7 was not genuine (I payed for it and it is genuine). I restarted the computer several more times in normal mode, got another BSOD, and then tried starting it up in safe mode. I tried to restore the computer to an earlier timepoint using windows backup and restore, but this did not help. Now I cannot even get into safe mode. The following message pops up:
Attachment 249110
Thanks for your help!

A:BSOD watching netflix. Now cannot boot up comp. Error msg attached.

Could somebody please help me with this problem? I cannot log on to windows at all.

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Can you help me guys? I tried to update the drivers, but did not work.
Thank You!

A:BSOD Watching Netflix and turning off the Laptop, error 0x19

* *
* Bugcheck Analysis *
* *

The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arg1: 0000000000000022,
Arg2: 0100000000000000
Arg3: 0000000000000000
Arg4: 0000000000000000
Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in... Read more

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Hi - I keep on getting random BSOD while watching Netflix, Youtube, or just simply browsing (although it's more frequent on Netflix / Youtube). This has been going on ever since my PC was built, but I just kept on ignoring them. However I want to get rid of the problem because it is interrupting my work.

I wish i could provide more details, but the errors I am getting seem pretty random. My SF zip file that is attached on this thread contains dmp files from January to this date, and it can be seen that the errors are different.

Hope you can help. Let me know what can I do to help you guys investigate the issue.
Thanks in advance! :-)

A:Frequent BSOD while watching Netflix / Youtube, random errors

Welcome to the forum.

Please remove Kaspersky, Zone Alarm and Avast!. Running multiple AV's can cause BSOD's.Revo Uninstaller "Free"Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.Link to download: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase
Help protect your PC with Microsoft Security Essentials
Malwarebytes Free

Do not start the trial version of MalwareBytes

Also take a look at: Good & Free System Security Combination
Virus Check:Make scans with these tools below:TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
Online Virus Scanner Eset
Application conflict:Reduce the start-up items. This will help avoid software conflicts:Remove Startup Programs in Windows 7
Clean Startup in Windows 7
System File CheckerThe SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert... Read more

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here's my dump files for you to see. I've been helped by the amazing people here and I'm hoping I can find some help again.

it seems like my pc just crashes at random, it varies from solid green, pink, white, and black color, and all I can do is reboot. its hard to pin point the exact problem since the crashes have no pattern. I can watch netflix for hours, use photoshop, but the next time my pc will crash after 30 minutes.
Processor Name: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz
MOBO: z97-e
BIOS Name: BIOS Date: 05/20/15 15:13:29 Ver: 05.03
Video card Name: NVIDIA GeForce GTX TITAN X
Installed Memory: 32.00 GB

Thank you for taking the time to read my post!

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This just started happening today. I had no issues of this sort yesterday when I updated my graphics card driver (system information is available through my profile, I made sure to fill that out).

As of about an hour ago, I've had two separate BSODs of the same type while playing a game called Trove (voxel based MMO on Steam) and watching shows on Netflix. I had no BSODs yesterday, or even for the past month, during which I am usually always playing Trove and watching Netflix.

Attached are the two dump files that were generated by the computer, zipped up by the log collector.

Let me know if I need to provide any other information and I'll try to provide it. I may not be available very quickly this week though, as I do work during the day.

A:REFERENCE_BY_POINTER 0x00000018 whilst playing Trove/watching Netflix

looks like your graphics driver, try re-installing you drivers and maybe try a friend's card in case it is hardware and not software.

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Hey guys,

my friends PC that she just got has been randomly BSOD'ing whenever she watches netflix (and only netflix). It doesnt always BSOD, sometimes it just completely locks up and you have to hard power cycle it because nothing is responding.

I've attached the BSOD minidumps as well as the output of msinfo32 and dxdiag. Let me know if anything else is needed.

System specs are in attachments, but heres a quick rundown
Windows 7 Home Premium (64 bit)
Gigabyte GA-970A-D3 Motherboard
AMD FX(tm)-8150 Eight-Core Processor, 3624 Mhz
16.0 GB Ram
NVIDIA GeForce GTX 570

So, here's what I've tried so far,

* since its only been affecting netflix so far I reinstalled Silverlight.
* the minidumps point to RT64win7.sys, so i reinstalled and tried 4-5 different versions of the Realtek drivers that are for the built-in card in question (currently latest driver is installed)
* tried turning off AMD Cool/Quiet and C1E support on the bios (i had a weird C1E issue on my mobo so i figured I'd at least try that)
* tested chrome, internet explorer and firefox... all have the issue.

any help on this would be greatly appreciated, this issue's been driving me up a wall.

A:BSOD STOP 101 when watching netflix (fine when gaming in bf3/Diablo 3)

on a side note,

i'm going to follow this guide on Saturday to see if its the CPU or not.
Class 101 for 0x101 Bugchecks

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My girlfriend just got me a years netflix membership for my birthday but after a week i suddenly got a "http status 500 server error" message... i talked to netflix and they said im good to go and it is a problem with my machine, so i called dell and was informed they could help me in no time, however since i am no longer uncer warranty they want $250 to tell me how to fix whatever is wrong. Can anyone help me figure out want i need to change and/or delte to make it work again? Nothign was downloaded between it working and not working. thanks.

Owen Five

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Has anyone else had a problem with Netflix saying To continue, you'll need the Netflix app for Windows 8?

Screenshot: Screenshot by Lightshot

A:Netflix Problem

Yes. It happened when using Win Version 8.0 ...
Updates fixed it. " Flix " will work on the desktop in 8.1

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Hello...newbie here and not even sure how to ask a question. I just purchased a flat screen tv and blu ray dvd player...we followed the menu instructions...and thought we had talked to our wireless router. I am not able to do live streaming with Netflix...I go to netflix and they tell me to get a password from the TV/blu-ray; I go there and click on TV internet options...and nothing. what am I not doing? Thanks. Jerry

A:Netflix problem

Hello...newbie here and not even sure how to ask a question.Click to expand...

If it's a question related to an active thread simply ask it. For help with your own problem start a new thread, which I have done for you this time. Here is the Welcome Guide; both the text and video versions cover most of what you need to work with threads.

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All of a sudden when I try to log in to the Netflix web site I get the error message below. Netflix can't fix it. Anyone know how I can resolve this?

HTTP Status 500 -

type Status report
description The server encountered an internal error () that prevented it from fulfilling this request.
Apache Tomcat/6.0.10

A:Netflix problem

Which web browser do you use? Have you tried a different browser?

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I am having a problem with javascript I think. When I load up netflix, and then click on the Next button to script a new line of movies to view they do not scroll over to the next set. That button seems to not work but it use to. I cannot figure out why. Help!

I have vista and Internet Explorer 7.

A:Netflix javascript problem

Hi there, you might want to make sure you have the latest versions of java & adobe flash player. Also, try a different browser (chrome or firefox) to see if the problem persists.

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I apologize if this has been discussed already. I could not find anything so I need to ask. I have Windows Vista and I use IE 7. On one of my computers, on the Netflix website, the extra movie information pops up at scroll over. On my new computer, this doesn't work. I have set the pop up blocker to allow pop ups from Netflix. I have the newest version of Java installed. I have tried and tried to find out why this isn't working and can't resolve the problem! Does anyone know what I need to check or change in order to correct this problem? It's very irritating to have to open a new window every time I want to read what a movie is about. Thank you for any help or advice.

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I am having problems installing Netflix on Windows Media Center on my Vista64 HTPC. It's funny because it installed without problem on my desktop computer. The only difference I can think of is that I have a tv tuner card installed on the desktop. I understand the latter is not needed for Netflix. I get the message, Unable to install Netflix. There was a problem during installation. Restart the computer and try again. I restart and try again but get the same error message. I have confirmed that my Regional Settings are correctly set to Canada English and Automatic Updates for WMC are set to update when connected. Any assistance would be much appreciated. Thanks.

A:Netflix installation problem

I've had problems installing it too, but I just restarted and it worked. Maybe try manually updating Windows Media Center.

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when i go to launch netflix it will load and then it will say that a new version is needed. i go to apps and it says that it is up to date.

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Hello, I've ran into a problem with the Netflix app just recently and I've just about ran out of ideas on how to fix it. I was getting the "green screen of death" when trying to watch something, which indicates I needed to update my drivers. And so I did. Both of my video and audio drivers are up to date, but now when I try to watch something I get this:

A:Netflix Problem - Extremely Frustrating

I have the same problem. I called Netflix and they said it was a new application and that there may be some bugs. They suggested using IE from the desktop. That works fine for me but it would be nice to have the app from the Start screen work.

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I deleted the folder to clear up space but didn't uninstall it so now I think there is some file laying somewhere that prevents it from reinstalling cause it still says it's on my comp. I need to know where it is or how to fix it.

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No matter what browser I use (and I have tried IE, Foxfire, and Opera), the Netflix website does not work properly. On all browsers it has problems loading images, including the buttons needed to make selections. The worst is on IE, which hangs up trying to load images, then goes to a blank red screen and freezes totally. The only way to exit the site then is to end task in Task Manager. The other two browsers are more functional, but Netflix requires IE for its "watch instantly" feature.

Here is what I have already done:

1. Called Netflix. They say they have made no changes to their webpage so it must be my problem.

2. Done a VERY extensive scan for viruses (using multiple programs) culminating in a HJT log that shows no problems according to another tech support forum.

3. Cleared history and cookies, etc. more than once.

I am stumped. The only website that I am having this problem with is Netflix. Any ideas?

Thanks in advance.

A:Problem ONLY with Netflix site loading

I have been having the same problem with all 3 browsers. Opera functions the best but none of them function correctly. I also called netflix and they told me the problem was probably "java" in my computer. I reinstalled Java with no success. While I was in the process of doing a system restore to see if that might have changed anything or not i decided to hook up another computer that has not been in use. Well guess what Netflix does the same thing on this machine with firefox. I do not have opera on this machine at present. I am going to download it and try it along with IE. I'll let you know what happens.

I have the same problems with Opera and IE as with Firefox. Opera seem to load the fastest of the three but is totally unacceptable and cant be used for instant viewing. Time to call netflix again!

I called netflix and they had me unplug the power to my dsl modem and my router and the site loads perfectly. I hope this helps you.

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