Hoping I can get some help with this... I have an HP Envy H8 that I bought two years ago (March 3 2012 to be exact). I use the PC constantly, and it's on 24/7 as I use it as a media server for the house and stream music to every room, have PLEX installed to watch movies, etc. So the PC is never off for more than a few minutes when I reboot it every 6-8 weeks or so.
Today, when I came home, I noticed that the PC had frozen and wouldn't wake up. When I tried to boot it, I get the HP logo screen and the swirling dots going around at the bottom once or twice, and then the dots freeze and the PC stops booting and won't do anything else. I've rebooted it several times, the PC has actually tried to fix errors itself (it says "Preparing Automatic Repair") but can't seem to do anything, it just kicks me back to a menu that gives me several options including to continue to boot into Windows 8, but nothing works.
Anyone can help me fix this? Or is it just dead? I'm hoping it's not just dead, as I've not backed up the HD in a while and will lose a lot of photos and data and things....
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
Hello, When I turn the computer on, it successfully launches to the HP loading screen with the loading circle. After that, it goes to a black screen. I cannot give you any of the computer specs because I cannot access windows at the moment. I've tried hitting F8 to load the Boot options - just got a black screen. I also tried connecting it to another working moniter and that didn't seem to make a difference. Suggestions?Read other answers
Hi All, I have an HP Envy that (was) running Windows 8. Due to a BCD problem, I know the fix is to create a bootable USB stick with the right ISO image on it. I've created this and checked it boots on another PC, no problem. However, I cannot change the boot order on the HP Envy. No matter which keys (ESC, F2, F6, F9 or F11), I cannot get the into the BIOS to change the boot order or even turn the auto boot off so I can change it to USB. I've tried all three USB ports with the stick. If I press escape at the blue 'Recovery' screen I can see the 5 options but if I say, press F10 'BIOS Setup' it goes straight back to the blue 'Recovery' screen. Any ideas? Very frustrating as I know the USB stick is ready to go to fix the problem if only the Notebook would let me boot from USB! - David.
If you tap Esc, then F9 does it not let you select USB to boot from?Read other 6 answers
Brand new out of box and it will not boot. I get to the HP screen and never get to the Windows screen. Have tried everything....System Diagnostics (everything passes), Hard Reset (didn't fix issue)...resetting to factory settings (computer says RESTORE TO FACTORY SETTINGS NOT AVAILABLE)...Cleared the CMOS (didn't fix issue)...BIOS REcovery (didn't fix issue) No external devices attached to the machine. Any suggestions? IT dept. at work suggested re-imaging the HDD but I do not know where to find the Windows 10Read other answers
My tower does not boot up, if I am able to get to the green login screen, once I enter my password, the computer stops on the "welcome" or loggin in. We did get the start screen to show up but all of the apps and programs never completely loaded.Currently we just have a black screen and you can hear the fan blowing every now and then. We have re-booted and shut it completely down.Any help is appreciated.Thanks!Read other answers
Hi, I wanted to try using the intel Graphics instead of the 610M. I believe the i7-3770S should have built in HD 4000 graphics? The motherboard info says no intel graphics with a MXM card connected. OK, so I removed the MXM gard but there is no video on boot. The monitor backlight does not even turn on. The HD does sound like Windows is booting. I tried resetting the BIOS battery and changing jumpers with no luck. I can only boot with video when the MXM card is installed. Please help.Read other answers
I kept my laptop on sleep mode at night, morning the battery was completly drained. When I plugged in the charger the wifi led is orange and doesnt boot up! I cannot do an hard reset my beats button is dead its not working. Tried removing the battery, Ram, power connector no success. Please help!!Read other answers
OK HP, where do we stand on issuing a BIOS update that allows users to boot from, not use as storage, the NOT NEW NVMe SSDs. These are the new standard and should be supported in a NEW PC. Well?!Read other answers
I have a new Envy 17 and it tends to freeze on a daily basis. When it freezes it needs a hard reset. This is very frustrating. Any ideas?
Turn OFF the Notebook and once its powered ON, keep Pressing F10 to load BIOS screen of the Notebook. In this screen under Diagnostics, run the test on hard drive and memory. Post back the results here.Also in startup menu there is an alternate way where you can run F2 (System Diagnostics). The instructions can be found at below linkhttp://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01443317Read other 9 answers
REF: HP Envy 17 t
Email to a HP Account Manager that is self explanatory.
Dear rep, I followed your phone instructions after my email of ......... Did the OS restore which took a long time. Now I know why your technicians did not do it at the shop and you left me hanging waiting for your call back in 1/2 hour.
I did re-installed all of my apps.
Afterwards, the Laptop worked fine until today, Friday 4 PM of 3/31/17 which is froze again . I needed to do hard shut down. Turned it on and back again.
I will do some research on my own by no installing a couple of apps and see results. If the problem resurface again I shall bring this issue to other party for a satisfactory resolution.
A dissatisfied HP customer,
Periodically and without any warning my new hp envy x360 running windows 10 on an intel i5 dual core processor with 12 GB RAM I bought last August so it came preinstalled with windows 10 will freeze on me and nothing except hitting the power button and restarting it fix the problem. I've been on chat and twitter support for what seems weeks now to get this fixed and nothing seems to be working, I've updated windows, updated the bios, all the drivers, done hardware checks and none of this has solved the problem. HP support now suggests that reset my laptop to the factory settings but before I do that and all the hassles of reinstalling my data (just backed it all up) I want to make sure this will once and for all solve the problem. I've done some research and this seems to be a common problem on windows 10 laptops, that there may a way to fix this by adjusting something the BIOS or in the windows power settings. I've also been told to just go back to an earlier version of windows. Its been driving me nuts for months and whats worse is if this is a "common problem" why doesn't tech support seem to know about it?Read other answers
I bought the HP phoenix 860-019 a couple of weeks ago and from day 1 it freezes up. There is no one particular thing I am doing, it is very random. Could be 10 mins into use or a couple hours. All drivers are up to date. I have read that the nvidia 860 card that is installed has issues with windows 10 but don't see any fixes. That drive is up to date as well. This was a refurbished computer could that be the issue? Should I reinstall windows? Any advice would be greatly appreciated.Read other answers
Hi,My laptop (HP ENVY 17t-k000 CTO Notebook) freezes frequently after Windows 10 upgrade. The display driver crashes frequently and recovers itself but after sometime the claptop freezes/hangs. The only way to make it work is hard reboot.The laptop came with Windows 7 installed but I bought Windows 10 couple of months back and the laptop is freezing ever since. I have uodated all drivers etc. My warranty has expired in Dec'15. Please help me resolve this problem.Read other answers
Sometimes after startup, I quickly go to Task Manager to look at the Performance and see the up time which freezes after 0:00:01:30right now i managed to go up to 8 minutes of up time, but I'm not sure what to do considering this is a new desktop we bought and the only things I've installed are Steam, some Steam games, adwcleaner, CCleaner, iTunes, WinRar, and Google Chrome.. :/ any help? tips?
@VikkyOstrich?, welcome to the forum. I suggest contacting the seller for help with your problem. If you bought the computer from HP Store you should contact HP Customer Service for help. You should not be having any problems with a new computer. There may be a faulty component that is causing the problem. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.Read other 1 answers
Freezes right at bootup, sometimes in BIOS, sometimes I get as far as windows logon screen before it freezes again. And if I leave it off long enough, I would be able to log into windows before it freezing again. All these cases would require a hard reboot. Definitely some kind of hardware issue. I'm out of warranty, no surprise. Rant: For those reading, including HP reps, I'd have to say very politely that HP is horrible, just horrible. Customer service is great though, nice people I've enjoyed talking with, but still, it doesn't make up for the horrible product, wasted time, and frustration. I personally don't buy HP, mostly Apple (a bit more $$ but worth it), but still cannot sway family members of older generations to do so (but they're slowly seeing the light). They are still fixated on the HP golden days of reliability, which was way in the past. Perhaps with this latest purchase, I can make a stronger case for HP's downward trend to the old folks. But for now, I have a blank screen staring at me. Cheers.
And I have some Apple horror stories I can tell you but let's not. Do you want to try to fix the HP? Or are we just going to throw in the towel? Frankly sounds to me like maybe bad memory or a bad hard drive, either of which could be easily remedied. To replace it with a like MacBook Pro might cost $2500. True, it is a more robust product but HP also makes professional laptops in that price range that I will stack up against Apple notebooks any day.Read other 1 answers
Computer freezes without warning. Have: Installed all windows and hp updatesRun Malware and Virus protection Have NOT:Installed any suspicious software or any software with which I am not familiarRead other answers
Hp Envy 13 i7 kaby lake freezes/interupts a bit while browsing and then freezez permanently. The only option then is restart by pressing the power button for long. This is a new laptop only one month old. This problem has happened multiple times in the past few days, i have updated every driver. Waiting for your help. Kind regards, SaadRead other answers
My OS is XP Home Edition SP2 and pc is about 3 years old. Lately, whenever I boot up, my pc freezes and I have to press the RESTART button to get it going. It takes about 3 or 4 attempts before it comes good. There does not appear to be a pattern as to what stage of the bootup it freezes and once it is up and running, there are no further problems (albeit once when I had to turn it off whilst in Outlook Express v 6.00 - Cont/Alt/Del would not work).
My browser is Internet Explorer v 6.0. Have had SP2 installed for a few months, without any apparent problems. Recently updated ZoneAlarm free, to version 5.5.094 and not sure but problem "may" have commenced around the same time??
Have a UPS unit which had been running on a flat battery for a very long time and have just replaced the unit with a new battery (was told that sometimes power supply may affect pc freezes??). But replacing battery has not helped.
Is this a common problem? Will it damage my pc if I keep using the RESTART button? Appreciate any feedback (including correct protocol re postings etc).
Hey, Troubled1:You give me a lot of possibilities. We will stick with the easy ones first. Can you log into safe mode with the computer, without it restarting?Start in Safe Mode Using the F8 method: * Restart the computer. * As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears. * Use the arrow keys to select the Safe Mode menu item. * Press the Enter key.Since it is a free version of ZoneAlarm that you are using... and you seem to think your problems started around the same time... why don't you remove ZoneAlarm to see if that fixes your issue.Keep us posted.Thanks,Read other 24 answers
My PC works well for hours while booting from HDD but freezes at different instances each time when trying to boot from CD or USB.
I tried changing CD Drive but the result is same. The bootable CD is also working well in other PC. Can it be corrupt BIOS or hardware fault?
My PC is 5 years old and Both (HDD and CDD) are IDE.
Also I tried different data cable, RAM but the result is same.
Hi. My name is Sidney, I'm a technician for Staples.
I have a customer with a pc that has an abundance of viruses, and to remove them, I boot into a program located on a flash drive.
However, when I boot into the flash drive on this pc, it loads the program, and then freezes. Nothing moves, no key pressing will make a difference.
I've ran SFC and CHKDSK, which had located some corrupted files, but failed to fix the issue.
Any ideas would be appreciated; I'm running dry. :/
I'll gladly provide any extra details on the machine that might help.
Thanks in advanced,
a pc that has an abundance of viruses
Quite honestly, your statement above tells me you are destined to spend more hours trying to remove these viruses, than the owner may be willing to pay. Moreover, since many of the nasty ones usually leave significant remnant damage behind, the repairs of same could take even longer than the virus removals themselves. Now, combined with the fact that you are also finding CHKDSK errors leads me to believe there are also hardware issues involved. I don't see a single fix point for all your issues here but I would definitely recommend a clean install to the customer immediately with the caveat that the hard drive may have issues as well. I hope Staples is not charging by the 1/2 hour because I don't think I could afford to pay that bill! Anyway, as my user names implies, that's just my2cents! Good luck.
I installed SP3 earlier today and after restarting, it constantly freezes on the loading screen (the one with the logo and the small loading bar). The bar stops moving and it freezes there. I tried booting in safe mode and it stops at giveio.sys when booting into it.
Any suggestions? :/
Bump.Read other 19 answers
Well a short description of the computer. 1.6ghz, 512mb ram, Intel.
The computer goes through the initial boot process and then it freezes once the desktop shows up.
*Edit* Forgot to mention that this was taken in safe mode. (The only way it boots)
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:39:03 PM, on 5/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Safe mode with network support
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microso... Read more
When my XP system boots is freezes during boot. It gets to where the blue bar is going across in the box and at some point it just stops moving across it's box and never goes/boots past this point.
Any idea what the problem is and how to fix it?
P.S. When I do a line by line safe boot it seems to get to this line (at least this is the last line to displayed) and stop:
Hello. Well yesterday my computer running windows XP wont boot. It will get to the windows loading screen with the bar moving from one side to the other and it will go for about a minute then it will freeze. I can boot in safe mode but i cant figure out how to get back in regulary.
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I have a compaq, no idea about bells and whistles as my husband bought it a while back. I was making a disk with pictures and music with MSN Plus Photo Story when the mouse developed a problem of only going from side to side with a 1/2 inch by 1 inch rectangle under it. I restarted it a couple of times and I get as far as logging on with my password and it freezes up with the same weird little mouse problem. Here is my Hijack This thingy. I would greatly appreciate any help any one of you smart individuals can offer!
Thanks so much in advance! PS I am running in safe mode now (don't know if that matters just thought I'd throw that in) Also I have AVG and thought it might be a virus, when I ran it, there was a box with a red X thru it that said something like "boot disk drive"
Logfile of HijackThis v1.99.1
Scan saved at 7:13:53 PM, on 4/20/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Sea... Read more
Read other 11 answers
I am running win xp pro. In the last day or so, every time I start up my computer it freezes at start up. It freezes when all the information about the machine is being displayed. I have to then physically turn it off. If I restart it right away it just freezes again, however if I let it run frozen for a little while then turn it off and back on it boots up as normal. Not sure whether this is significant or not, but last time I started it and finally got it to boot up, I was checking my mail and the computer froze. I couldn't do anthing and the cursor was frozen on the screen. I don't ever remember that happening since I have been running win xp. Also, I have already scanned for viruses. Thanks for any help.
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My system specifications are as fallows- Computer name- Dell Inspiron 545,
Processor- Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50 GHz 250 GHz,
RAM- 3.00 GB
Graphic card- ATI Radeon HD 4300/4500 Series with 512 MB Ram and
System type- Windows 7.64 bit Home Premium Operating System.
My desktop just freezes when its half way through booting. Some times it completes booting but then I am faced with a error message which says "Alert Previous attempts at booting this system have failed at checkpoint (50)", the computer even then cannot communicate with keyboard and mouse but accepts only on key from keyboard I am not sure but it is F1 or F2. After pressing the key I am faced with a blank screen which looks like in DOS mode with cursor blinking and there is still no communication with keyboard and mouse.
But sometimes it just completes booting and starts normally. Also I have noticed that my computer also hangs for about 5 minutes at the windows start up screen and the booting takes much more longer than before. I am having this problem for more than three weeks now.
I also tried opening the desktop and switched the two ram sticks that I have. First I inserted the 2GB ram then I removed it and inserted the 1GB ram. Then I inserted both the ram sticks together. The computer responded properly throughout the tests that I ran. But now after I closed the computer lid, attached all the peripherals, it hanged after I restarted the system. This time completely. It did not ev... Read more
Read other 11 answers
Hi, thanks for any help in advance.
My problem is that my PC keeps freezing after booting. At first it was just freezing after being in windows for awhile, then it started to freeze after booting before getting into windows. Now it just seems to freeze within seconds of being booted. I don't think it's a problem with heat, all the fans are working and I checked the temp of the processor just before one of the freezes. I built this PC about 5 years ago and it's been used pretty heavily in that time, so it may just be ware. Any ideas? I was considering testing each stick of memory in it to see if the memory is fried is that a good start? What should I consider doing after that? Does anyone have any idea what the problem is before I start tearing stuff apart looking for a fix? Thanks.
Edit: Can someone move this to hardware forum, I just realized I accidentally posted in XP forum
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This is regarding my laptop Gateway 5350 model Win XP OS.
Lately it started to freeze up so I have to unplug the power cord and reboot. Today it started to have problems booting as well. It took 3 attempts.
Cybertech, are you still there, if not can anybody else help?
here is the Hijack record:
Logfile of HijackThis v1.97.7
Scan saved at 6:01:07 PM, on 7/13/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
C:\Program Files\Roxio\Easy CD Creator 6\DragToDisc\DrgToDsc.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Roxio\Easy CD Creator 6\Au... Read more
that is an old out of date version of HJT
delete it &
go to here and download 'Hijack This!' self installer. Save it to the desktop or other suitable place. DO NOT just press run from the website Double click on the file and it will install to C:\program files\hijackthis and create an entry in the start menu and an optional shortcut on desktop.
Click on the entry in start menu or on the desktop to run HijackThis
Click the "Scan" button, when the scan is finished the scan button will become "Save Log" click that and save the log.
Go to where you saved the log and click on "Edit > Select All" then click on "Edit > Copy" then Paste the log back here in a reply.
It will possibly show issues deserving our attention, but most of what it lists will be harmless or even required,
so do NOT fix anything yet.
Someone here will be happy to help you analyze the results.
My PC is playing up, and unfortunately the person in my household who knows how to fix it has just left to go overseas for 2 -months so I'm in a bit of trouble here.
Basicly, I recently ran AVG anti-virus which downloaded and installed an update, and thus restarted the PC.
Since then, the PC won't boot. It gets about 5 seconds into the start-up phase (the black screen) prints about 4 lines (such as Pentuim 4 2.5 ghz... blah blah) and then just stops, about 5 seconds in, every time. The red light is on..... I've tried leaving it for 20 minutes, but nothing happens. All the fans seem to be going....
I have tried to get to safe mode, but there is not enough time. It freezes before it gives you the chance. You cannot press del and enter setup either.... it freezes too quickly.
I'm not sure if this is relevant, but before I restarted the system after updating AVG, the screen was very flickery and wobbly, which is something that had never happened before.
To make matters worse, I'm not sure if AVG was registered, the tech guys from AVG won't help, and I can't find the Windows XP resource disk in amoung the piles and piles of CD's of our house. Only my Dad knows, and he has gone overseas.....
So yeah, I'm a bit stuffed here.....
Would appreciate your help!
I don't think AVG is your problem. Are you okay with opening the case? If so, crack her open and make sure all the fans are spinning unobstructed, and make extra sure that everything's seated correctly, especially the video card.Read other 3 answers
Can anyone help, please? My computer freezes during the bootup at the point when it says: "Detecting IDE drives..." (also: "Press DEL to enter SETUP").
History: a 2nd hand home built machine, with Athlon XP 2200+ processor, Windows 2000 (before formatting the HDD), and unknown motherboard (all I've been able to find on the motherboard is "V266B Rev:3.0").
The computer worked fine until I seem to have picked up a virus, and had problems booting - it would freeze on the windows boot up screen about 3 times out of 4. I think I cleaned the virus, but after that it wouldn't worky at all, seeming to boot up and showing the desktop, then after a few seconds, regardless of what I did, the screen would go blue, and say something like "beginning system dump". Eventually, I took out the (only) HDD and recovered the data on it, then formatted it, and put it back, intending to reinstall Windows 2000.
Now the computer will switch on and start the boot up, but as I said, stalls on: "Detecting IDE drives", after identifying the main processor, and "Memory Testing: 262144K OK"; and the keyboard doesn't seem to have any effect, pressing either delete or the function keys. Outside, the floppy drive light illuminates and remains illuminated until I switch the machine off. I have tried holding the delete key down from turning the computer on, and the only difference it makes is that it doesn't say "detecting I... Read more
If you haven't done so try a different IDE cable. Also go to your HD manufacturer web site and download and use (on a floppy) the HD diagnostic utility.
My Dell precision 450 workstation freezes SOMETIMES in the middle of booting process. But on the other time it runs like normal. I have tried "Recovery Console" from XP CD-ROM and type bootcfg /list. It shows "There are currently no boot entries available to display". After type chkdsk, it says "The volume appears to contain one or more inrecoverable problems". What is that? Could you experts kindly help me out?
By the way, the mechine is installed with FastTrak SX4060 and run RAID5. In the first popup screen always shows the "disk status" is Function.
Thank you in advance!
Vista Home Premium
Gateway MX8738 Notebook
Intel Processor T2080@ 1.73Ghz
RAM 1014 MB
(If I haven't included some necessary info its because I didn't know how to find it)
I'm a complete novice when it comes to computers even though I have taken one apart with good instruction. Please write out commonly abbreviated computer terms as I may not know them.
Here is the issue: After booting up the computer the desktop freezes immediately. If it doesn't freeze up immediately I'll have some functionality, but minimal. I'll no longer have access to the internet (no network adapter present), can't run programs (they fail to open) or can't install programs/updates. I have even gotten a couple of Blue screen error messages such as: IRQL_NOT_LESS_OR_EQUAL and DRIVER_IRQL_NOT_LESS_OR_EQUAL.
In safe mode with networking I do have access to the internet. When I try to download updates in safe mode I can't because Install shield will not work, or some other excuse. There are no restore points to restore to. There was a Windows Framework update on August 7th. I tried to uninstall it, but apparently it was never installed properly. No blue screens while in Safe Mode.
I've been trying to problem solve this on my own, but with my limited computer repair skills I'm scared to try things. Any help or advice would be greatly appreciated.
Most post-startup issues (namely unresponsiveness) is usually a matter of the computer having too many programs to load on startup. When you say that the network adapter isn't present and that you ran into some BSODs (blue screen), that's already a different issue (problematic drivers/hardware).
For slow/unresponsive startup:
Boot in safe mode if necessary.
Press Win+R, type msconfig and press enter. Go to the Startup tab.
Uncheck whatever you can. If you're not sure - it's safe to uncheck everything and anything (that's actually what safe mode does). You can always go back and check/uncheck them again or each one individually. The computer must restart for these changes to take effect.
As for BSOD and network adapter issues:
My first guess is that your network adapter driver is not installed properly, (bad drivers are the number one cause for crashes). So I suggest reinstalling the network adapter driver (I like installing drivers in safe mode, without networking, just in case).
Keep this thread updated, especially with so many helpful people on this forum!
I have a Medion PC running Windows XP which I have had since March. Over the last month I have had a problem logging off and shutting the machine down. When I try to log off it removes all the icons from view then freezes leaving just the background. The same happens if I try to turn off or restart the pc. I therefore have to just turn the machine off by the power button whereupon it immediately restarts and everything is fine until the next time I want to log off or switch off. Any ideas as to how to overcome the problem would be appreciated.
Test your memory with these:
My computer wont get past the boot proess. Turning on the desktop I see teh boot menu and options but when the boot process starts, on the black blackground, I see Microfot logo loading and then it just gets stuck. I have tried booting in Safe Mode and Command Prompt as well, but to no avail. Performing the in-built HP diagnostic test from the boot menu provides good result. I have some very important files in there. Can someone please suggest? If I do system restore, will I loose my files? is there any other option?Read other answers
My laptop freezes during booting and always in the same manner. The system starts normally, giving me the F2 and F8 options. Afterward the system will be dark for a good 2+ minutes and then load the desktop background image in low resolution. The mouse cursor is also available and active. However, no folders are visible and right-click does not work. In other words, I cannot interact with desktop in any way.
I have gone through safe mode, safe mode with command prompt, repair mode, last known good configuration, and debugging mode. In every case the system immediately goes dark until the desktop background loads as described above. I am out of ideas and would appreciate any advice you can give. Thanks.
Try booting to an installation disk and running the startup repair options.
If these fail, try opening the cmd prompt from the repair options, and running sfc /scannow /offbootdir=X: /offwindir=X:
Just replace "X" with your drive letter (in the recovery environment, it is usually D)
My computer will intermittently freeze when starting up. It usually happens when the Windows XP loading screen appears. Doesnt happen all the time...
First, make sure all the fans are running and clean and all heatsinks are clean.
Check your psu voltages using System Information or Everest Free or something to ensure they are adequate.
Make up a bootable memtest86 disk and run it for at least 10 passes.
If those prove fruitless, pm howard_hopkinso or momok to get their help re virii .
I wanted to upgrade my laptop Asus X53SV to Windows 8. I made a bootable usb and dvd, but from both I can't boot into setup. Windows 8 setup will "freeze" at the logo screen, it doesn't enter the setup. Any ideas what the reason for this could be?
i have compaq presario sr1630nx and i have an issue that started after i opened the case and used my compressor to blow the dust out of it its not the first time ive done this like 4 times to be exact. my machines issue starts when i turn it on the fans go on but the cpu fan runs the loudest and it displays nothing other attempts it turns on normal but still nothing on the display. after idk the twentieth attempt of turning on and off it finally boots up normally, but i cant do nothing major like go on the web to long because it freezes right away. i could listen to music but it will eventually freeze after fifteen minutes or the display will turn to an orange or blue screen. the pc does have some upgrades like a graphics card for two dvi inputs and power supply which were done about a year ago. if anything i think it might be the mother board which can be replaced but idk can anyone spread some knowledge and give their opinion of what this issue might be?
When you blow dust out, you want to do so in the following sequence.Shut down and turn off the computer
unplug all power sources from the case
hold down the power button for 30 seconds to close the circuit and drain all power from components
remove the case
blow out dust
plug power supplies back into the computer
turn the computer on
If you do not follow the above steps, you risk damaging components. Also, if you are using a compressor at full pressure, you may damage components by the pressure applied to them. It is better to use a compressor designed for electronics or change the pressure output so it is not too high for the compressor you use.
All that being said, can you follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with additional logs to diagnose whether it is a Windows related issue or hardware issue? I realize you are not having a blue screen crash, but those instructions produce other log files that are useful for troubleshooting steps.
Hi There, I've recently had Vista ultimate complete with Office 2007 installed on my much loved VAIO. The specs are as follows:
Sony VAIO VGN-BX296XP. 1.86 Single core Centrino. 120GB HDD. 2GB RAM (Upgraded from 1GB). ATI Radeon700 256MB.
I've had Vista on the machine for 2 weeks now and I was still missing 4 drivers as indicated by 'Driver Detective V.6'. The machine was still running fast & fault free except for the inability to play DVD's in media player so I found & down loaded a new driver for the ATI Radeon for Vista, but this still did not solve the DVD playback problem.
I ran Driver Detective again & it suggested that there was an even more up to date driver available, however I was having trouble getting it due to slow connection speed - I'm stuck on an offshore drilling rig in Angola at the moment!
While running DVD Ghost last night the machine crashed with the Blue screen message saying something about a BIOS problem.
Now the machine will not boot up in safe mode as when the screen appears the keyboard will not respond, so it simply counts down 30 seconds then reboots windows normally. I then get the user log on screen OK, however once Vista starts up it'll run for up to a minute before locking up, not giving me a chance to do anything of use.
I've tried booting the machine up with the Vista installation disc in, however as the keyboard does not respond, I am unable to boot from it when it prompts me to press ... Read more
When you press and hold the F8 option to get the Safe Mode choice -- is there not also a "repair" option which includes System Restore? I believe this runs outside of Windows and so should not be bogged down by anything currently starting up.
I recently upgraded my computer to an SSD and Windows 10. Randomly and every once in a while (1-2 times a day), my computer would freeze. I could still move the mouse, but I wouldn't be able to click anything at all.
If I try to press the restart button on my case, after the motherboard logo it brings me to a black screen with a flashing underscore and after a while it says that it cannot find an OS and to insert a drive with one and press CTRL+ALT+DEL to restart. From here, restarts bring me to the same situation.
Usually though, if I shut down my PC with the power button on my case and turn it back on, it will boot back up into Windows. However, in the latest freeze, it was stuck at the logo screen on the 1st hard reboot; stuck at the loading Windows screen at the 2nd; on the 3rd attempt, it went past the loading Windows screen but was stuck at a black screen with a cursor which I could move. I booted into startup repair using a USB drive and all it said was that Windows didn't load correctly and to restart it. After this, it was able to boot up.
I am not sure whether this is a problem with my SSD or with Windows 10. Does anyone have any insight on how I can fix this issue?
Hi all, Hoping someone can help me here. If I use my discrete video card (nvs 42000m) to boot into windows, it will freeze on the sign in page or sometimes on the metro page however when Optimus is enabled it works just fine. So I thought it was a driver issue. I went to Nvidia and downloaded their latest video card driver for windows 8.1. No help Uninstalled that, went to Lenovo's support site and installed their recommended driver and all other windows 8 drivers. Again it would freezeBooted into safe mode uninstalled that, turned optimus back on, and this time used Windows update to install my video drivers (intel and Nvidia both this time). Didn't work. So I spent maybe another hour or so fiddling and after many restarts i finally found the culprit. It was the Lenovo monitor driver. As soon as I uninstalled that, everything worked fine and I could finally use my laptop with optimus disabled and discrete video card enabled. Windows update keeps recommending me to update the monitor driver but if I do, then it freezes again so I'm just leaving it as the default generic monitor. The reason why I made this thread is to inform and save potential users in the future who have a similar laptop to mine (t520 with hd 3000 and nvidia 42000m) with Windows 8 installed and they happen to choose to solely run their laptop with the discrete graphics card, remember to uninstall your monitor driver. I am open to recommendations and other alternatives. ... Read more
We had this same issue with a new W540 two weeks ago. Let me find out who fixed it and what was done. Stay tuned.
W530 | 3840QM | 32g @ 1.35v CL9 1986z | 512g 840 Pro | 1t HGST 7200 | FHD AUO v.4 | Quadro K2k | GOBI 5k | Centrino 6300
Ok so I researched all over the internet and didnt find a fix for this stupid problem. Whenever I boot my laptop in normal mode, it kind of freezes on the desktop. Everything happens hella slow and ive no alrernative but to force shutdown the laptop by pressing the power button. But the thing is, it works perfectly fine in Safe Mode. Please help me!!!
Oh and I forgot to mention, the mouse cursor doesnt freezes on the desktop. Its just every thing else does. Makes me think that theres a problem with explorer.exe but you guys are the experts so...
Try opening Device Manager and see if any of the devices are marked with a yellow '!'
To get there, right click on Computer, click Properties, then click Device Manager tab.
Hello. I have an issue with my touch pad. If I put my laptop into Hibernation and reboot my touch pad doesn't work. The only way it would work is if I booted up normally or reset it. I have tried updating the drivers but it keeps on happening. My Laptop is always up-to-date. I have tried a clean install of my touch pad drivers but it doesn't fix the problem. What can I do to resolve this problem?
Windows 7 Home Premium 64 Bit
Samsung Series 3
6GB DDR3 RAM
AMD A6-APU 1.5GHz
See the last post on this thread
keyboard and touchpad do not function after PC wakes up from - Microsoft Community
I also see others having this issue. One says you can close the lid for a minute, then it will work again when you open it (better then restarting). Many suggest uninstalling the touchpad driver, and installing the latest. If you can't find the driver (assuming it is not the one from that thread), let us know the full model # of your laptop and we'll see if we can find it. A Guy