Over 1 million tech questions and answers.

Blue screen BAD_POOL_CALLER; laptop won't boot, a new laptop dying?

Q: Blue screen BAD_POOL_CALLER; laptop won't boot, a new laptop dying?


I bought a new laptop - HP Compaq Presario, Intel Pentium Processor T4300 (2.1 GHz), 500 GB Hard Drive, 4 GB RAM, nVidia GeForce G 103M with 512 MB DDR2 dedicated graphics memory. After a week, i got the firs blue screen error after which it couldn't boot [i couldn't even get to BIOS).
I was out of the country, so my friend called the service staff who told him to try to run some tests, that time it worked, he got to BIOS, ran the tests, everything was fine and the laptop started up normally. Now, 2 weeks after, I'm getting blue screens continuously, and laptop won't boot. If it boots [and it usually happens when you hit it slightly, though, i don't know if it's a conincidence], windows 7 starts up normally and everything is working fine until the next blue screen shows up, which disables my laptop all over again.

Blue screen looks like this:


Technical information:

STOP: 0x0000000C2 (0x00000099, 0xFE8F40DC, 0x00000000, 0x00000000)
Collecting data for crash dump
Initializing disk for crash dump
Beginning dump of physical memory
Dumping physical memory to disk:100
Physical memory dump complete
Is it a software crash? Can I run Win 7 repair if I manage to boot it and how to do that? Is it my hard disk problem?
What to do? -.-

Preferred Solution: Blue screen BAD_POOL_CALLER; laptop won't boot, a new laptop dying?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Blue screen BAD_POOL_CALLER; laptop won't boot, a new laptop dying?

If you can get it to work by tapping on the machine, then it doesn't sound like a software problem. It could be a bad system board or memory.

I would call HP again and see about getting service on the hardware.

Read other 3 answers

I have had a similar post before but the difference now is the Blue Screen comes up immediately. I tried to boot in safe mode and the last known good boot and neither works. Any suggestions or help would be appreciated. It sounds like the hard drive is making some odd noise as well.

A:Laptop will not boot up/ Blue Screen of death

Read other 11 answers

Hi, My Gateway laptop will not boot and I have run the FRST64 scan tool. In the log under one month modified files and folders it says Attention: check for possible partition/boot infection: C:\windows\svchost.exe. Also under Bamital and Volsnap check its says TDL4: custom:26000022 ATTENTION! Also under Partitions its says ATTENTION: Malware custom entry on BCD on drive Y: detected. Check for MBR/Partition infection.

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 11-04-2013
Ran by SYSTEM at 15-04-2013 13:42:44
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
The current controlset is ControlSet001

==================== Registry (Whitelisted) ===================

HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [11444840 2010-09-21] (Realtek Semiconductor)
HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [1890088 2009-12-10] (Synaptics Incorporated)
HKLM\...\Run: [Acer ePower Management] C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe [861216 2010-06-11] (Acer Incorporated)
HKLM-x32\...\Run: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k [258304 2010-06-28] (NewTech Infosystems, Inc.)
HKLM-x32\...\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe [1155928 2010-06-01] (Symantec Corporation)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] "C:\Program File... Read more

A:Gateway Laptop will not boot Get blue screen

Hi and welcome to TSG.

Download the enclosed file.

Save it next to FRST.

Run FRST as you did before, except that this time around click on the Fix Button and wait.

The tool will make a log in the flashdrive (Fixlog.txt) please post it in your next reply.

Attempt to boot in Normal Mode and let me know the outcome.

Read other 1 answers

when i start up my laptop, it gets to the windows XP loading thing, it loads, then a blue screen saying:
'Windows could not start because the following file is missing or corrupt

and to contact my administrator and all that jazz :/

it won't boot up in safe mode or anything either, and it was working fine just last night.


A:laptop won't boot - blue screen of death?

Read other 7 answers


I have a dell inspiron 5100. I am unable to boot from the hard disk and when I boot it is showing a blue screen. I had this kind of error before but i was able to fix it using chkdsk /f
command by using a window xp installation cd. The problem is that my cd rom has not been working for quite some time and hence i am unable to use the installation cd.
Any ideas how can i fix the computer

This is the blue screen error which i get

"A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you are seeing the STOP error screen restart your computer, otherwise follow these steps

Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive conficuration and check for updated drivers. Run chkdsk /F to check for hard drive corruption and restart your computer

Technical information
*** STOP : 0x00000024 (0x00190203,0x82F85848,0xC0000102,0x00000000)"

******************************************************* *************

A:blue screen, laptop wont boot

Read other 8 answers

Hi my is Dan, I have a Gateway Laptop that will not boot and I get a blue screen. I have run the FRST64 Scan tool and the log does show some problems. First is under one month modified files and folders it says Attention:check for possible partition/boot infection: C:\windows\svchost.exe. Also under Bamital and Volsnap check it says TDL4: custom: 26000022 Attention! And also under partitions it says Attention: Malware custom entry on BCD on drive Y: detected. Check for MBR/Partition infection. I would appreciate any help, thanks.
can result of Farbar Recovery Scan Tool (FRST) (x64) Version: 11-04-2013
Ran by SYSTEM at 15-04-2013 13:42:44
Running from G:\
Windows 7 Home Premium   (X64) OS Language: English(US)
The current controlset is ControlSet001
==================== Registry (Whitelisted) ===================
HKLM\...\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [11444840 2010-09-21] (Realtek Semiconductor)
HKLM\...\Run: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe [1890088 2009-12-10] (Synaptics Incorporated)
HKLM\...\Run: [Acer ePower Management] C:\Program Files\Gateway\Gateway Power Management\ePowerTray.exe [861216 2010-06-11] (Acer Incorporated)
HKLM-x32\...\Run: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Gateway MyBackup\BackupManagerTray.exe" -h -k [258304 2010-06-28] (NewTech Infosystems, Inc.)
HKLM-x32\...\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBu... Read more

Read other answers

Hey guys, so my laptop shut down last night after it reached critical level (it didn't warn me about the battery level and I forgot to keep checking) and it hasn't been booting up properly since then.

I have a Lenovo T61p and I just bought it recently secondhand. It runs on Windows 7 and the OS was recently installed.

When I turn it on all the lights come on, I can hear it whirring, and the think pad and windows logo plays as normal. I am able to access the Advanced boot options menu when I tap f8, but if I dont, it shows me the blue screen and a Windows Error recovery message and recommends I choose startup repair.

When I choose that it tells me that startup repair cannot find a reason for the problem and that windows cannot repair the computer automatically. It tells me to unplug any external devices (which I have, I removed a USB that was in it when it shut down)

I've tried running the Chkdsk /f prompt (blue screen tells me to) for the C drive and D drive.
I've tried removing the battery and plugging it in but that doesn't change anything.
I've tried changing the boot order but that doesn't work either.

I'm feeling frustrated over this. Ive tried googling but I'm getting confused and I think I'm going around in circles. Is it a virus or a problem with the laptop itself? If anybody knows how to fix this it I would be So so grateful!! Thank you!

Read other answers

I have an hp pavillion ze5185 laptop and when I turned it on yesterday, it started booting up and just paused at that blue Windows XP screen (just before Windows plays it's dandy startup music). It wasn't frozen - I could move the mouse arrow around and everything - but no keyboard keys would register, not even my favorite Ctrl-Alt-Del. Left it for hours and it still didn't get past that screen. Turned off and on multiple times, tried loading default setup values, starting in safe mode, and it still wouldn't get past that screen.

This may be connected to the problem, who knows: recently a blue screen of death has been popping up whenever I was using the laptop and then the computer would restart itself. The blue screen said something like, "It's ok if this screen pops up once but if it happens more often then do something about it." My brother said it was an overheating problem.

When I try to open the DVD drive at this blue screen, it'll open for me! Wonder if that makes a difference...

I can enter PhoenixBIOS if I press F2 before it gets to that stupid Windows screen. Let me know if you helpful computer geniuses need any more information! Please help!

A:HP laptop won't boot past blue Windows screen

Read other 10 answers

I was just moving a folder that was using alot of memory into another partition, and I may have dragged it into another folder in the same directory.  It froze for a while and then gave me a blue screen.  I tried going into safe mode, debugging, startup repair...... nothing works.  If I choose repair it says " windows failed to start... to fis the problem.  Insert your windows installation disc...    Status 0xc000000f  Info:  the boot selection failed because a required device is inaccessible."   If I choose start windows normally I get the Blue stop screen (Stop: 0x0000007B).  I dont seem to have an installation disc for my laptop, which is an MSI A6000.   Please help

A:Getting blue screen "stop error" laptop will not boot up

Let's try a Repair Installation.  This will not effect your data.  The instructions include a means for downloading a ISO image which you will burn to a disc to create a bootable disc.
Instructions for a Windows 7 Repair installation.
A Windows 7 Repair Installation will require a installation disc.
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Window 7 Direct Download Links.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
Part A, Steps 1a - 6a
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
3a)  Open ImgBurn, and click on Write image file to disc.

4a)  Click on the Browse for a file icon:

5a)  Locate the ISO file you want to burn, and click on the Open button.
6a)  Click on the blue arrow to start burning the bootable DVD.

P... Read more

Read other 1 answers

HP Pavilion laptop w/sata HD willnot boot. Blue screen of death "STOP: 0X0000007B (0XF7A60528, 0XC0000034, 0X00000000, 0X00000000). Their is no Recovery Console or floppy drive and a restoration w/NERO HD image, have the same result...Reinstallation of WINDOWS keeps getting an error which states "NO Hard Drive Detected"ANY IDEAS ???

A:laptop won't boot.no recovery console.Blue Screen

Go into the BIOS...is the hard drive properly reflected there?Last time hard drive was in system when system booted properly?What model Pavilion?Most recent changes made?Any suspicion of malware problems?How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/ Once you create a XP Recovery Console CD...try running the chkdsk /r command.How to use CHKDSK in the XP Recovery Console - http://pirules3.14.googlepages.com/recovery_console_chkdsk Info on 7B STOP errors, left column at http://www.aumha.org/a/stop.htm.Louis

Read other 1 answers

I have a compaq presario 2100 and i had been experiencing frequent crashes caused by an "unknown device driver". This was annoying but i would just reboot and it would be fine for awhile. I tried reinstalling and or updating all the device drivers that i though could be the cause of the crashes, then yesterday i went to use my laptop and it crashed and no longer will load windows. It will not load in safemode and i can't reinstall xp either i get to the point where you press enter to install a fresh copy of windows and it says that it is searching for previous installations then it crashes and displays the same error message that i get for every attempt to boot in any form. The error is Bad_pool_caller and the stop: 0xC2. I have also tried moving the ram around and i dont think that its the problem. any ideas? thanx

A:laptop wont boot error bad_pool_caller 0xC2

ive had that same problem before and found that the possible causes were the mbr master boot record. did you try to boot into safemode with command prompt , did you try the fixmbr command, is youre cd scrached. its a very common problem more likley to be associated with a corrupt mbr, and or viruses.

Read other 1 answers

My laptop screen was just fine when I shut it down and when I powered it up the next day there were black lines running across a top section of the screen. My laptop wasn't dropped or near anything magnetized so I'm not sure what caused it. Is there anyway to fix the display? There are never updates for my drivers when I check (I have an ASUS notebook). I assume the drivers have nothing to do with the problem. I also don't have a spare monitor to hook up to my laptop. I could take it to the Geek Squad at Best Buy but I have no warranty and don't trust them anyway. Is there any other way to fix this or do I have to live with it?

Note: The vertical lines don't show up in screen shots. Most lines are black, others are light turquiose. I tried bending the corners of the screen as suggested on other technical websites. Doesn't make any difference in the appearance.

A:Laptop screen dying or fixable?

Read other 11 answers

Hi. Not too long ago I posted about my laptop screen and how it was dying. If you didn't read it, I'll explain it again.

A long time ago, a strip of pixels on my laptop screen half died. There was colour in them, but the colour was lighter than what should have been displayed. I left it and thought not much of it. A week or two later, around 15% of the total screen "died". It stopped showing what it was meant to be showing, and instead it either displayed just a big black bunch of pixels, or strands of colourful pixels. I was annoyed at this. A few days later another 15% of the screen died on me. Right next to the other lot that died (all on the left side of the screen). It did the same - stayed black, however it occasionally flickered on startup, then died again. Yesterday another bunch of pixels went, making half the screen 'damaged'.

Now, the first part that went always shows coloured lines from the top of the screen to the bottom. The colours and amount change. The second part was half wanting to work yesterday. It was showing distorted parts of my desktop and if I moved a window it would also move on the distorted part. The third part just flickers from grey to black constantly.

I plugged my dads computer screen into my laptop and I can view the desktop perfectly without implications on it, so it's not the motherboard or some video card thing (not the best at computers here). I concluded that the (laptop) screen itself isn't dod... Read more

Read other answers

Well my friend has a laptop and she randomly started having problems with it one day. I took a look at it and this is what happens:

i press power, it boots up to when it finishes loading 'windows' and then starts some system recovery thing and just goes to the blue screen. o.o
i tried to boot it up in safe mode, didn't work, does the same thing.
i tried to boot it from all the different options there were (debugging, safe mode with network etc etc) and still it goes to blue screen. she doesn't mind reformatting but really needs her files on the HDD.
im pretty sure its some random virus thing but how do u remove it w/o being able to boot into ur actual account ? O.O

specs abt laptop:
Windows Vista OS
Intel Integrated Graphics Media Accelerator X3100
250GB3 configured with a single 5400 RPM SATA hard drive


Read other answers

Hey everyone, I am facing some problems with my Lenovo Thinkpad T410. The screen acted as seen in the attached photo. I disassembled the laptop following the service manual, took out the LCD screen out of the cover, connected the screen again and it was acting the same, but system etc. started normally. I ordered a new screen on eBay and put aside the disassembled laptop waiting for the part to arrive. When it arrived, I connected the old screen just to check if the computer itself is still fine and there's where problems have begun. When I start the laptop, the cooling fan runs for a few seconds, then stops for 10s and starts to run again at high rpm. The screen doesn't work. The same is for the new screen. External screen connected via VGA doesn't find the signal.What's wrong, what to do? 

Read other answers

I have a bit of a stupid question for you all, mum's laptop (a ~4 year old HP Pavilion DV6614TX) is on the fritz; when watching stock market videos or playing graphic-intensive games (like DX-ball) the computer freezes, graphics get pixely & it eventually crashes. It's BSODd [SIZE=-1][SIZE=-1][SIZE=-1][SIZE=-1]o[/SIZE]nce[/SIZE][/SIZE][/SIZE], but by the time I got there to see it close up to read the error code it restarted, most of the time it just outright crashes sans-BSOD. It's also tiling the display occasionally when these lock-ups occur, or on start-up after a lock-up, it basically repeats the display 6 times tiled on the monitor.... i don't really know how to describe that succinctly, so I hope it makes sense to you.

SO I'm thinking it could be one of 3 things, RAM, Graphics card / graphics card memory, or just plain ol' overheating.

I've pulled the laptop apart & took to its fan with the hand vac for lack of an air compressor, but it's still starting up with the display tiled[SIZE=-1].. in fact, I can't seem to get [SIZE=-1]it [SIZE=-1]to start up w[SIZE=-1]ithout [SIZE=-1]the disp[SIZE=-1]l[SIZE=-1]ay tiled at all now. I[SIZE=-1][SIZE=-1]'[/SIZE]ve just taken a pic of the phenomenon & will attach it in case [SIZE=-1]I[/SIZE] haven't described it well enough.

[SIZE=-1]I'm replace... Read more

A:Solved: Laptop dying; screen tiling itself & glitchy graphics? (+PICS)

have you tried reinstalling the video driver

Read other 2 answers

First of all, I am not sure if I am posting this in the right section. If not, please guide me to the correct section.
I have a Dell Inspiron 17r SE Laptop and my problem is that every single time, I have to turn my Laptop ON twice in order for it to boot up successfully. The first time I turn it on, Dell logo appears for a second and then, black screen shows up. Then, I have to turn my laptop off and start it back again. Second time, it boots up without any problem. I am fed up of turning it on twice everytime, and also concerned that it will affect health of my Laptop . How can I fix this Issue, please help.
I don't have a Recovery CD or Windows 8 CD. Windows 8 was pre-installed on my Laptop.

A:Laptop screen goes black on startup, have to turn laptop ON twice for it to boot up s

If it's still under warranty, call Dell. The unit or parts might be covered for replacement.

Read other 4 answers

Hello I just got the blue screen about three times in a row in the last hour or so, and came on here as it seems like you guys are solving a persons problems fairly fast, while I don't know exactly what I'm doing :/ I would greatly appreciate it if you guys took a lot at the SF zip file I put together (followed your instructions, hopefully I did it right), and hope to hear back soon. Thanks ahead of time!

A:Blue Screen / Bad_Pool_Caller

Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

If you did run the report tool, it didn't get all the files. Please re-run it and let it run for at least 15 minutes (or until the app itself says it's done).

For starters:

At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
Please try these free diagnostics for starters: Initial Hardware Diagnostics
Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Lycosa.sys Fri Jan 18 03:51:42 2008 (4790689E)
Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7

PGR1394.sys Mon Mar 10 17:53:12 2008 (47D5ADC8)
Point Grey IEEE-1394 cameras, which are connected to a 1394 OHCI host adapter that uses the FirePRO (pgr1394.sys) driver
PGR1394.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for th... Read more

Read other 3 answers

Hi I've Just recently bought a new pc, haven't been using it for more than a day. However , I've received on 3 occasions the "blue screen" and am clueless as to why because I've barely installed anything. This happens after roughly 2hours of continuous usage.

I'm running Windows 7 Ultimate 32 -bit
Intel i3 2.93GHz(4CPUs)
Kingston DDR3 4G
Nvidia GT240 1G

Peripheral devices include a Philips 22inch Monitor
TL-WN727N (TP-Link USB wifi adapter)
and a basic USB wireless mouse and keyboard set.
all drivers are up to date.

Attached are the system dump files
(I apologize as I do not know my way around the forums. I barely go on forums let alone a tech forum)




anyone care to assist?

Read other 1 answers

help! i get a blue screen when i turn on my pc . working with windows vista and have tried to reinstall several times but nothing changes. i also installed and uninstalled something called registry smart thinking this would help but it didn't. this does not happen always though. maybe 3 out of 10 times. and it takes a while to boot up.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:51:38 AM, on 10/9/2007Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.16512)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Windows\autoclk.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Windows\System32\rundll32.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files\SAGEM\CONN-X SAGEM Fast 800\dslmon.exeC:\Program Files\HP\Digital Imaging\bin\hpqtra08.exeC:\Windows\System32\rundll32.exeC:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exeC:\Program Files\Internet Explorer\ieuser.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Progr... Read more

A:Blue Screen Saying Bad_pool_caller

Καλημέρα φωτεινή

Είδα το όνομα και κατάλαβα. Καλώς ηρθες στο BleepingComputer!!

Από μια γρήγορη ματιά είδα ότι έχεις έναν Trojan (δούρειο ίππο). Δεν είναι σίγουρο αν αυτός είναι το πρόβλημα αλλά θα δούμε. Δώσε μου λίγο χρόνο να το ψάξω και θα σου πω τι να κάνεις.


Read other 10 answers

Hey guy, when I turn my computer on or sometimes when it is already on, the screen turns blue and it gives me a message saying: if this is the first time that you got this message, restart. if the problem continuous, uninstall the recently installed software or hardware.

it says physical memory dumped or something like that.

I recently installed a lot of Nero, Zone Alarm, Norton, and a TV tuner. Is there any way of knowing what the problem is without actually uninstalling any of the stuff.

Please help, this has been bugging me for some time now.

A:Blue Screen ( Bad_pool_caller)

Read other 8 answers

I get this blue screen every once in a while and it is annoying, how do I get rid of it? What kind of technical information do you guys need to help me fix this?

A:what to do if you get a blue screen BAD_POOL_CALLER

Typically it's a driver problem. See http://support.microsoft.com/kb/314492/en-us

Read other 1 answers

When I try to run a game that takes up the whole screen (ex. Diablo II, Gunbound, Empire Earth, ect), most of the time I get a Blue Screen Error:


and a physical memory dump.

I do not know what to do when I look at the Dump File after restarting. If it helps, here is a screenshot of what I get.


This screen shot is about a week old. Since then, the only thing I have changed is updating to SP2, and I still get this error.

Numbers of the error:

0xc2 Stop Error (Paramaters: 0x00000043, address being freed [according to Microsoft], 0x00000000, 0x00000000)

A:Bad_Pool_Caller Blue Screen


Read other 3 answers

Every so often on my Dell E6500 laptop, I get the blue screen. I don't know of any drivers or programs I have installed recently. The .dmp file indicates bad_pool_caller. I have read that a driver most likely causes this. I will upload the .zip.

A:bad_pool_caller blue screen

Difficult to reach much of a conclusion from just one dump file so it may help if you post a few more.

The driver in the dump causing the problem is from Avast Anti Virus.

If you have more than one Anti Virus installed uninstall the other Anti Virus program/s and see if that helps. If you only have Avast, uninstall it and replace it with Microsoft Security Essentials

After removing Avast you must run the clean up tool: Avast removal tool

Read other 1 answers

Hi all,
Please help me with this.
I have some important data on my hard disk. It looks like my hard disk is corrupted( thats what the HP support ppl have told me).
Yesterday there was a virus attack on my computer, I removed it using Malware Malbytes, but when I opened the internet explorer it started coming up
muagain. So I went to System Restore and restored it to a day before. Now after restarting, I manually shutdown the laptop for it to be started in safe mode.
After this my system never passed Windows logo and everytime it throws Blue screen with error
I tried to open using all the options Safemode, and the rest. But nothing seems to be working. Ive searched in all forums regarding this issue, but all are related to when the system can started. For me all I can do is go into BIOS.
I've checked in BIOS for the Harddisk error, it shows #1-07 Fail--> Does this mean my hard disk is gone for a toss?
Also there are bunch of driver files displayed when I try to start using Safemode.

There are lot more files but I've just ... Read more


what i would do is reinstall on a new hard drive , hook this one of yours up and see if poss to take the info off it you need, if succesfull format it and use as back up drive

Read other 3 answers

I am also facing same problem. When I put my lappy in sleep or hibernate mode, after turning it on it always crashes showing blue screen as attached.
Attachment 24409

But today i got the blue screen as...
Attachment 24410

MiniDump files are attached. Please tell me the reason causing this problem. Thnq..!!!

A:BAD_POOL_CALLER. Blue screen...!!!!

Please provide this information so we can provide a complete analysis: Blue Screen of Death (BSOD) Posting Instructions

All the stack texts blame ndistc.sys - a component of TrueCafe. I don't believe that this program is Win8 compatible (the last time I checked it wasn't listed on their website). Please uninstall it.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [S] DuplexSecure - FAQ [/S] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

teamviewervpn.sys Thu Dec 13 04:22:09 2007 (4760F9C1)
TeamViewerVPN Network Adapter
http://www.carrona.org/drivers/driver.php?id=teamvie... Read more

Read other 12 answers

Since last 2 days, I'm getting blue screen during startup. The "BAD_POOL_CALLER" message is displayed with following code:

STOP: 0x000000C2 (0x00000007,0x00000CD4,0x00000000,0x8980B2F8)

Any idea what could be wrong? Thanks.

A:Blue Screen with BAD_POOL_CALLER message

Also attaching couple dump files from today.

Read other 2 answers

Hello, Im having some problem with my computer. First of it freezes up quite often, it slows down repeatedly time after time. Especially when the computer have been on for 5 -10 minutes. But I have been getting 2 blue screens, both when just browsing the web. Could anyone help me figure out what is causing these blue screen?

Thanks in advance.

A:Solved: BAD_POOL_CALLER x2 Blue Screen

Read other 16 answers


I'm having windows xp service pack 3 issues.

I started the computer this morning and all of a sudden there is a blue screen of death.

Yesterday it worked fine.

I tried with F8 and selected all of the options (including safe mode), but it keeps showing.

Technical information showing is:
*** STOP: 0x000000c2 (0x00000043, 0xD90DF000, 0x00000000, 0x00000000)

Beggining dump of physical memory.
Physical memory dump completed.

I'm not having desktop access at all.

What could be the reason for this?

A:Blue screen of death, BAD_POOL_CALLER

Read other 16 answers

I just recently bought my Hp Envy Notebook (laptop) from Best Buy. I was getting the error report BAD_POOL_CALLER  (or it was BAD_POOL_CALLER_HEADER i dont know). I quickly returned it to get a new one but this laptop is having the same issues. I looked on the HP website to see if my drivers were out of date (because that was what people were saying the issue was) but all of my drivers are up to date and so is my Windows 10. I really don't want to return this computer. Can someone please help??!!!

Read other answers

Hello tech's.

I have had the error screen of BAD_POOL_CALLER now a few times. normal once every few days. I've only seen it happen when gaming and I can't figure it out. I don't have a application to read dmp files. It would be great for some help.

Here is the minidump file.


A:Solved: Blue screen crash. BAD_POOL_CALLER

Read other 15 answers

My laptop keeps turning itself off and keeps blue screen.... it says (( BAD_POOL_CALLER ))..

i have attached the last of my minidump .DMP files if you can access then and check the for me ...#

thank you



A:Win 7 keeps turning off and blue screen error bad_pool_caller

I recall having seen this issue with a printer driver. Try to unplug or disconnect to any printers disable your wireless NIC . Also ensure no printer software is starting up with windows. How long does it take for the issue to appear after boot?

Read other 2 answers


well basically ive been having this blue screen issues for some time now, however i kept ignoring it until now its really starting to annoy me lol

I get the messages:

Stop error blue screen



***stop: 0x000000C2 (0x00000099, 0x8462DC98,0x00000000,0x00000000)

Well that is the basic info the blue screen gave me,, I have tried removing some programs liek newly installed which were: Itunes, RegCure, Imtool, 4 on demand and other free-ware programs to convert video files.

I have a HP Pavillion DV6000 , 250GB, intel core 2 duo processor, vista home premium, 2 GB ram (this laptop is quite new, only had it for few months)


Read other answers

Computer Name: Dell Inspiron 1521 Laptop
Operating Sys: Windows Vista Basic
Windows updates are CURRENT
My computer has done this twice in the past two years and I reprogrammed it the first time about 4 months ago that it did it and now this past week I went to sleep mode and about an hour later of returning and it come up yet again the blue screen pops up and windows restarts when it comes back up it says "A problem caused windows to restart unexpectedly" "Windows will notify you when a solution is the found for this problem" So I know if I just go and reprogram it again it will do it over and over probably, so I don't wanna do that for the 2nd time cause its something that I'm installing each time the computer is reprogrammed and its not configured. I know that this is a driver problem cause I'm good like that with computer, I know alot about them but this problem I just can't crack, it requires "experience". Basically, my computer does it of and on, I can put it to sleep and it will boot up just fine other times it'll restart as soon as I try to get it out of sleep mode, same with hiberation, it'll sometime restart and other times come up with no problems. Those are the only two power options it does it on I believe...thanks...sorry for the massive paragrahp...lol...

A:Bad_pool_caller blue screen in windows vista

(Click to consult the online Win XP Resource Kit article.)
A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this.

Click C2: on the right side for more info

Also go to C:\Windows\Minidump
Copy the .dmp files in there and zip them up, attach the zip file in your next post using the "Go Advanced" button, then click the paper clip icon to attach the zip.

Read other 2 answers

HI just wondering if someone could help me i recently just got a new motherboard (Asus P5Q Pro) and I was told to format my hard drive. I then reinstalled windows XP back onto the hard drive, but after this every time i boot up my computer the loading bar with the 3 blue blocks always freezes for like 10 minutes and then my computer makes a weird noise that sounds like my hard drive and then the loading bar continues and starts up normally. I have tried reinstalling windows several times and its just really annoying having to wait every time when my computer never did this with my old mother board. I then asked someone what I should do to try and fix it and they told me to do a repair reinstall of the windows XP, so I tried this with an SP2 disk and half way through the installation it blue screens saying BAD_POOL_CALLER and now i cant even use my computer because windows just trys to reinstall itself everytime i turn it on and then it just blue screens. Any advice would be great.

A:Bad_Pool_Caller blue screen after repair/reinstall of Windows XP

Boot into the BIOS and set the BIOS back to "default" / save & exit / reboot into the BIOS and make any changes necessary to support your hardware/configuration / save & exit.

Boot from your XP CD / format the drive and perform a fresh install. After it completes and boots into Windows, install the MB drivers from the supplied CD.

Read other 1 answers

Hello guys, when i was playing Dying light i suddenly got a blue screen i hope you guys can help me out thanks a lot and have a good day i also took a screen shot of my blue screen
Os Windows 8.1 64 bit Pro version
Also my computer spec
Case:Antec Nine Hundred Black Steel ATX Mid Tower C
Monitor:BenQ RL2455HM 24-inch LED 1ms
Motherboard:ASUS P8Z68-V GEN3
Cpu:Intel Core i5-2500K CPU @ 3.30GHz
Memory:G.SKILL Sniper Series 8GB DDR3
Graphics Card: ASUS STRIX GTX970 4GB SLI Support
Power Supply: SuperNOVA 850 B2
Sound Card: HT | OMEGA Claro Halo
Hard Drive 1: Samsung SSD 840 Pro Series (128GB)
Hard Drive 2: Seagate Barracuda 1TB
Mouse and Keyboard: Razer DeathStalker,Razer Naga Hex

A:Got Blue screen while playing Dying Light

Please use the tool again and upload the zip file, there are lots of files missing.

Read other 15 answers

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum

Read other 1 answers

When I start up my laptop it will flash between the sign in and blue screen it just alternate it won't let me proceed furthur

Read other answers

I get a blue screen error of "driverirql_not_less_equal" when my laptop monitor dims.

OS: Windows 8 Professional (64 bit)
Intel i7 2640M
8 Gb Ram

The attached screen capture is the location of my error.

A:Windows 8 blue screen error when laptop screen dims

This is probably either a BIOS problem, or a video driver problem. It's also possible you have a hardware fault, but try updating your BIOS and video card drivers.

Read other 1 answers

Hi, i'm new to the forum and i need help with my toshiba a205-s4577.

it was working fine for the past year and months that i have used it and then one day it suddenly crashed while i was watching a movie. it displayed random patterns on screen. kinda like part of the image from the video is on the screen then a black strip and random colors. I restarted the unit to safe mode and left it on and browsed the net and downloaded some big files for how many hours and nothing happened.. there are also times when windows is still loading with the windows logo on screen, it crashes. there are also times when the login screen is displayed and it crashes. it just crashes randomly! so i tried to reformat it. i deleted the partitions and created a new one, formatted it then fresh installed windows 7 ( my previous OS is windows 7 by the way) and started installing the basic drivers and after a few hours, it crashed again... thinking that the driver installed might not be compatible, i tried another fresh install of windows (same execution, delete partition, create, install OS) and this time, without installing the drivers, it crashed again after a few hours... sometimes it crashes immediately after turning it on from cold start!

is there someone who can give me an advice on this? is this somehow caused by dust accumulating inside the laptop? or is it already busted?

A:Laptop crashes, random pattern on screen / blue screen

Read other 9 answers

I've never experienced this before but just over a week ago, I came across this screen for the first time on my laptop. I first experienced it when I was playing an online game called Fantasy Tennis. I forgot that I didn't have my charger plugged in to the laptop so it eventually dropped to 0% whilst I was playing the game, and it cut off. I thought it was going to shutdown but from what I remember, this blue screen appeared.

I just held the power button to turn off the computer because that's all I could do. But it came back when I tried loading my computer again. I can't remember how often it came back or what caused it to pop up again but it must have came back about three times after restarting it from the first time.

A week on then and I hadn't had the problem again. Until I played the game again today (I hadn't played it since that incident last week). After I finished playing the game, I quit it and it closed normally. But then it came up again, to my dismay. I took a picture of it on my phone of what I'm getting below.

Hopefully you can read it. But I'm hoping somebody here can tell me what's causing it and how I can prevent it. The game never caused it before, but it only came up the first time when my battery ran out. Is it coincidence that a week on of not having it, that it came up after I quit the game?

Many thanks to those who can help.

A:Blue screen on laptop!

bad memory... maybe.... try using your system restore disks and get it to run and maybe get a fresh install.... either that or check for bad memory.... (I think this was suggested before in some other post...)

Read other 2 answers

Whats up guys, I just bought my HP dv1000 and there seems to be a problems. When im doing certain things, like using programs like Limewire, or on pogo.com or coffeebreakarcade, i will get the blue screen of death, saying memory dump.... and some other things. Then it just restarts. Im not sure why a brand new laptop would be doing this. Any ideas?

A:BLue screen on new laptop

Does this only happen online?

Read other 9 answers

I got a new computer a few days ago, used it for a few minutes, then set about reformatting. After I finished I started getting BSOD. I reformatted and still it's happening. For some reason in the last hour or so it's happened about 3 times so I haven't really had a chance to diagnose it myself. Here is a link to the dmp file: 2shared.com/file/hLF1_BJ_/040112-33992-01.html

Here is the information I got from Windows:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000006F8
BCP4: FFFFF80002A55E48
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

A:Blue screen on new laptop

I am forbidden as a proper employee and a computer activist from typing in that URL. Please upload the files via the Upload on the Advanced Post, security precautions.

Read other 4 answers

I keep getting this atleast once a day how do I stop it or fix it

A:Blue screen on HP laptop

Please download MINITOOLBOX and run it.

Checkmark following boxes:

Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)

Click Go post the result.

Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
After the scan is finished then click on File>>>>>>>>>>>Save
The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.

Please upload your minidump files. How to compress and upload Minidump files

Read other 7 answers

laptop windows XP

I loaded a CD in my laptop (CD I have used many times before with no issues) and it did not autoload as normal.

I manually double clicked on the drive and now I have a blue screen covering my whole desktop.

When I reboot. I can see my desktop icons and then they are gone.(covered by blue on,off,on,off)

looking at TaskManager Processes(after reboot) I see the imapi.exe comming on and off as the icons appear and disappear on desktop eventually staying covered with blue.

I cannot right click on desktop.
I cannot do anything from desktop.

I can open applications via Task Manager [New Task] button. That is how I am opening my browser.

Browser does not seem slow at all, and I do not get any popups.

Thank you for your help

Read other answers