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Infection Or Malfunction?

Q: Infection Or Malfunction?

Hi,I've spent several days trying to figure out why my computer is running slow and has intermittent freezing. I've followed many helps for dealing with Slow Windows XP and did a lot of housekeeping/suggested maintenance. Also found out that the reason my computer all of a sudden was noisy was that the fans were full of dust. Cleaned out the computer and followed all suggestions; quieter now but still having problem. I keep getting a disk/CD symbol next to my mouse pointer and the PitStop utility said my CPU is running at 100%. I've dumped all kinds of programs at startup and running in the background. I ran a QuickScan of SuperAntiSpyware and found 100 + Tracking cookies and a couple trojans which got deleted/quarantined. I don't think Norton picked up anything when it scanned last Friday. I have tried to boot in Safe Mode to do full scans, but won't let me. I get a screen full of multi(0)disk(0)rdisk(0)partition(2) lines and then nothing else. Also, twice I got a Secondary drive 0 not found message. Kaspersky Webscan froze when I tried to run it. Here's my Hijack This log from yesterday.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 5:17:57 PM, on 9/17/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16705)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exeC:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exeC:\WINDOWS\System32\CTsvcCDA.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Viewpoint\Common\ViewpointService.exeC:\WINDOWS\System32\MsPMSPSv.exeC:\WINDOWS\system32\fxssvc.exeC:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exeC:\Program Files\Multimedia Card Reader 6361\shwicon2k.exeC:\Program Files\HP CD-Writer\VERITAS StorageGuard\SGTRAY.EXEC:\Program Files\Dell\Media Experience\PCMService.exeC:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exeC:\Program Files\HP CD-Writer\Mmenu\hpcdtray.exeC:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXEC:\Program Files\Dell AIO Printer A920\dlbkbmgr.exeC:\WINDOWS\BCMSMMSG.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exeC:\QUICKENW\QAGENT.EXEC:\Program Files\Dell AIO Printer A920\dlbkbmon.exeC:\Program Files\DellSupport\DSAgnt.exeC:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeC:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exeC:\Program Files\Google\Google Updater\GoogleUpdater.exeC:\Program Files\SpywareGuard\sgmain.exeC:\Program Files\SpywareGuard\sgbhp.exeC:\WINDOWS\system32\ctfmon.exeC:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/mywayR3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dllO2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dllO2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dllO2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dllO2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dllO3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dllO4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe"O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader 6361\shwicon2k.exeO4 - HKLM\..\Run: [StorageGuard] C:\Program Files\HP CD-Writer\VERITAS StorageGuard\SGTRAY.EXEO4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exeO4 - HKLM\..\Run: [HP CD-Writer] C:\Program Files\HP CD-Writer\Mmenu\hpcdtray.exeO4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXEO4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exeO4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exeO4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /autoO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartupO4 - HKCU\..\Run: [QAGENT] C:\QUICKENW\QAGENT.EXEO4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startupO4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeO4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exeO4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exeO4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLLO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CABO16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cabO16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cabO16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dllO16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.com/resources/neutral/co...ls/DigWebX2.cabO16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cabO16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cabO16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cabO16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cabO18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dllO20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLLO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exeO23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exeO23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exeO23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exeO23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exeO23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXEO23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXEO23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exeO23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exeO23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exeO23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe--End of file - 11954 bytes

Preferred Solution: Infection Or Malfunction?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Infection Or Malfunction?

Update: I checked my scan logs from Norton and the only thing weird I noticed was several modifications made by some mystery processes to Windows Startup on the 12th. These occurred from 2:11:12 to 2:14:23 pm and were made by the following programs: msopimstmp.exe, oeabpstmp.exe, msw2kpimstmp.exe, msoabpstmp.exe, hrmystmp.exe. I'm assuming some of these are microsoft, but I don't know what they are, so thought I'd mention them. The night before, Norton did pick up and remove a tracking cookie, but that was it.

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after accidentally going online unprotected (by my Zonelabs security suite, latest,fully updated)
I've started having problems--
zonelabs flashed program a number of program warnings, all to the effect that "Services and Cotroller" is acting suspiciously (trying to gain access to privileged resources, trying to alter, open and/or change driver "KLM1")
--when I've refused each Services&Controller attempt, various Windows warnings have appeared ( i.e. "ScanningProcess.EXE Ordinal Not Found"...(then within the "ScanningProcess.EXE warning" box)..."the ordinal 110 could not be located in the dynamic link library SSLEAY32.dll")--
In addition, during the system scan I ran immediately following my unprotected exposure,
the scan malfunctioned, forcing "vsmon.exe", zonelabs main virus ident app, I believe--to close, ending scan...

What is KLM1?
what's "NvCplDaemon"-(O4)

thanks much

Here's my Hijack this Log:

Logfile of HijackThis v1.99.1
Scan saved at 5:37:50 PM, on 2/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\G... Read more

A:possible infection/Zonelabs malfunction?


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MY LAPTOP IS POSSESSED I TELL YA!!! Yesterday something went seriously wrong. My computer shut off by itself while I was surfing the web and wouldn't start up. It tried to start up by itself few times but shut back down right away. ok so I happened to spill a few drops of liquid on the keyboard (nothing that hasn't happened before) but this time my machine went berzerk 10 minutes after. I turned it on a few hours later and it started up fine. A volume control on my screen appeared for the first time and didn't go away no matter what i did, even after a full system recovery. It went away after I fiddled with my sound card properties. Just when one problem seemed to be resolved, another more insane one appeared. Every time I turn on my wireless connection with the click of a button on my computer, thousands and thousands of browser windows start opening by themselves. SCARY! I THOUGHT MY COMPUTER WILL EXPLODE! No home page on any of them, just the "Page cannot be displayed" on IE7. Once the wireless connection is turned on, i can't turn it off like i could before with the same button that turns it on. The only way is to unplug my power cord to stop the madness and turn the wireless off. When I connect to the internet via ethernet cable, everything works fine. But as soon as I hit that wireless button, all hell breaks loose in different ways. Another way is the keyboard stops working and when I connect an external keyboard, the letter J types itself... Read more

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I have windows 7 my laptop freezes a lot after running for long time or after hibernation. when i click on a program it'll stop responding right away. and then i have to reboot and it'll take forever to reboot sometimes it'll just freeze with the shutting down logo which forces to power shut it (using the power button)
also sometimes the screen like turns off an back on in like a blink of an eye shutting the internet off right away for like 30 seconds or more and then it does the same thing bringing the internet back on again.At one point it stopped booting completely. it just froze with the "starting windows" logo and i ran a hard drive test that an HP operator asked me to run and it failed. so they told me ur hard drive is failing. but then two days later i tried booting it again and it worked .. but the same problems are there. im not sure if its a software or hardware problem. it would be very much appreciated if u can guide me through a fix to this mess. Thanks a million!

DDS (Ver_10-12-12.02) - NTFS_AMD64
Run by Anas at 0:23:08.66 on Mon 02/21/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5942.3838 [GMT -8:00]

AV: Sunbelt VIPRE *Enabled/Outdated* {BE5DD172-7F42-7948-1A60-E6A720288F81}
AV: Ad-Aware Total Security *Enabled/Updated* {54ACC... Read more

A:Possible unknown Virus infection or hardware malfunction

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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Hi ,, been here before and never been able to solve this issue,, The last suggestion by a member was to do a clean reinstall,,.however, I have read in other forums, that may not clear up some of the issues...With that said, I have downloaded RogueKiller  and I will attach log.. So, no internet via Wifi,, i am hard wired,, network adaptor has exclamation point on it: B/G 8-11,,,,try to install update, and it gives an error 1-Problems with NVIDIA GE Force,,, backend quits- I am not a gamer,, but I still want it to work if I need it.. I just recently  downloaded a tool to fix registry, and I am pretty certain its legit..I have fixed
 RKreport_SCN_02242015_173050.log   9.09KB
  3 downloads some recent issues, like freeze ups, and BSD's etc.. So now i REALLY WANT TO, get this thing on Windows 7 , at least..
HOPE, you can help- Thank you


Hello again,, I THINK i may have, successfully gotten GE Force to reinstall; not 100 percent- trying now to fix Network Adaptors-limited knowledge is power- NOT!!! scratch my comment on registry, not for us amateurs to play around with,, Still trying to connect without wires,,So the issues are: No Wifi, Driver issues: B G 8/11 Network Adaptor- Network can't be seen or found, can't install the driver- I don't think I have any current bad stuff, as I have scanned several times with AVAST- Thanks for reading.
OK Spock, I need some logic- RIP , to our voice of reason, He will be missed

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I recently purchased an HP ProBook 450 G3. I am using two passport compact 1 TB drives with my laptop's two USB 3.0 ports. In normal use there is no problem. However, when I copy a lot of data from one to the other (or from one to the laptop's internal drive) the drives keep disconnecting. I know this because first I will get a copying error saying either the source or the destination is missing. Then I will hear the "chime" that Windows makes when a USB device connects or disconnects. Then the autoplay window for the Passport drive will appear. It seems that it spontaneously disconnects and then reconnects. I can continue using it for a time afterward, but it always spontaneously disconnects at some point, always when I am doing large data transfers.

I wondered if I have a poor physical connection---the USB plugs seem a bit loose. I checked if there is any vibration or movement that could break the connection, but so far there is no evidence that anything is moving. The disconnection always happens when a lot of data is being transferred, while the drives are sitting completely still.

Any ideas how to debug this?

A:Hard drive malfunction? USB port malfunction? Or just normal?

This is a hard situation to diagnose from a distance IMO. "Loose" is somewhat subjective, and barring serious abuse the only kinds of usb connectors & ports I've ever seen fail mechanically are mini and micro USB2 types.

I'd be inclined to suspect the drives first, especially if they are from the same family and were produced around the same time (the "bad batch" phenomenon). Have you tried to reproduce the problem on other machines, or with different drives on your machine?

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i used comodo cleaner,,the wiper function,,what a mistake, all my shortcuts,, favorites, program access are disabled, all the desktop icons wont finish loading, and they dont work, cant use system restore either,, programs are still there in files , they wont load , all icons for programs will not appear , any ideas where to go to fix this, ?

A:shortcuts malfunction program access malfunction

did it give you the option to back up before wiping? if so you can use that, or try system restore in safe mode.

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My IE browser is erratic and doesn't show all graphics. Would you recommend a reset as a remedy? Have tried endless work a rounds with out success. Please advise

A:IE malfunction

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Hello all,

Well, to get right into it, my PSU conked out. I shut down my computer (Start > Turn Off Computer . . .), it didn't automatically turn off like it normally does. So, I tried the power switch, nothing happened. Finally, I flipped the switch on the PSU. Obviously, it was off now.
The next day, I went to turn it on, and it didn't. I tested the power switch, it was fine, so the next thing to check was the PSU. Took it to a computer service store, they tested it, it was dead. I sent it back to the company, they sent me a brand new one. And that brings us to today.

I installed the PSU in my computer, hooked it up to everything (mb, harddrive, video card, CD-Rom, fans). I pushed the power button, the PSU lit up (it has a lighted fan on it) and the fan went on, this lasted about a second, then it shut off. Well, then I went through step-by-step:
- Connected only the motherboard to the PSU - turned on, stayed on, beeped.
- Connected the motherboard and the larger fan - turned on, stayed on, beeped.
- Connected the motherboard, larger fan, and the harddrive - turned on, stayed on, beeped.
- Connected the motherboard, larger fan, hard drive, and video card - turned on, stayed on, did not beep. (apparently it was beeping because there was no video output.
- Connected the motherboard, larger fan, hard drive, video card, and plugged everything into the back of the computer - turned on, stayed on.
- Connected everything listed above, plus the smaller fan, turned an... Read more

A:PSU Malfunction

Although there are things like power surges and lightning strikes that could kill a PSU, there is really no reason to try to come up with a scenario for what happened. Often they just die and it can be without warning. I think you are saying that now everything works. If the new PSU suddenly quits then you may have a problem that needs to be figured out.

The fan set up looks pretty standard.

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I have a Atapi 6x/32x dvd-rom. Recently, when attempting to insert and install any type of software...dvd or cd it causes my computer to crash and I need to reboot. Sometimes, at that point a warning appears during the reboot process indicating...fatal exception OE: page fault and lists too many numbers to repeat. Could this be hardware or software problems? I have a 2 year old micron 450MHz Intel II that required a hard drive replacement last year (13.0 GB Ultra ATA66 Hard Drive) after emmiting the "sound of Death" Any one have any clues? Thank you

A:dvd-rom malfunction?

For starters, go to start/settings/control panel/system/device manager/ cdrom tab, is it listed correctly , does it have any error indicators. If not, try selecting it, hit remove, reboot and reinstall the drive and software that came with it.

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While installing usb modem of tata i am getting a msg USB MALFUNCTIONED.


A:Usb Malfunction

Hi sunsandy4u and welcome to TSF,

Have you looked in the Task Manager to see if you have any Yellow marks by the usb hubs on the tree in the left pane? If so, that would indicate a driver problem.

My modem is usb and required a download into it for it to function properly. The software came with the modem. Also, try another usb port if you have one on your computer.

Hope this might help,

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My IE browser is erratic and doesn't show all graphics. Would you recommend a reset as a remedy? Have tried endless work a rounds without success. Please advise.

A:IE malfunction

What version of Windows & IE?

Try resetting IE to the defaults.
In XP its Control panel - Internet options - advanced tab - reset button at the bottom right.

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my computer just switch it's self on and it displays the HP logo and it switch it's self off again and it keeps repeating that..... need help please.... I can't work on it.

A:malfunction of PC

How about identifying your notebook with its complete product name or number. See the sticker on the box that it was delivered in.

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I have a laptop with a F1 key Malfunction, when Windows XP loads and my desktop appears it then loads help and support continuously, finally locking up the system.
My question is how can i stop F1 from running help, is there some windows service that i can turn off permanently? So that the F1 key means nothing? Replacing the keyboard is not an option for me at this time!


A:F1 key Malfunction

You can disable the Help and Support service from the Services management console (Start > Run > services.msc), or from a cmd prompt: sc stop helpsvc, then sc config helpsvc start= disabled.

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It is dificult to type because as I'm going along, something causes my cursor to jump back in the middle of sentence. I am constantly having to go back and edit.

A:Key malfunction

Are you using a laptop ? Maybe the touch pad is too sensitive. You can adjust that in the Control panel I think.

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Hi, when i turn on my dell latitude 5430 i recieve a message on black background that says:

Fan malfunction
to continue press F1 key
to change setup option press F2 key
to run onboard diagnostics press f5 key.

I've ran onboard diagnostics but it did not find any issues. what should i do about the fan? the warranty is still up to date.

A:Fan malfunction

if it is still under warranty, you should call Dell to arrange for a replacement for the fan.

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 805 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 8159 Mb
Graphics Card: NVIDIA GeForce 7025 / NVIDIA nForce 630a, 32 Mb
Hard Drives: C: Total - 953766 MB, Free - 833189 MB; G: Total - 953857 MB, Free - 716403 MB;
Motherboard: BIOSTAR Group, N68S3B
Antivirus: Microsoft Security Essentials, Updated and Enabled

I am experiencing a malfunction where sometimes my screen will partially or completely become covered with horizontal lines. It can happen at any time. On or off line. It happens in my photo program sometimes blocking out whole or partial pics. I can roll my mouse wheel up and down and it will disappear. It happens completely at random. I uploaded a screenshot to look at. Any help would be greatly appreciated!


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Please help!

Today I downloaded the latest version of Internet Explorer and shortly thereafter I received a message "USB Malfunction...Device not recognized" I was not sure what "device" the message was referring to.

After that, I noticed my LINKSYS Wireless Icon was missing not allowing me to log on to the internet. There are two other PC's on our wireless network which are working fine.

How do I fix this and get my LINKSYS Wireless Icon back???



A:USB Malfunction???

go to device manager

in the device manager uninstall all listed usb
shut down

unplug all usb plugs
reboot twice
after that replug and check it.

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Can anyone help me here, my usb flash pen drive got malfunctions and i want to know how to repair or how to i get back my usb.
1.when inserted lights no showing
2.operating system says malfunction

so pliz pliz help

A:Usb malfunction

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when I started up this am everything on screen was smaller, icons, print, and everything. When i shut it odd last nite I used same procedure I always use. Have ran a virus scan and was clean. Can you help , please?


sounds like your screen resolution has changed, try right click on desktop and then click on properties, click on settings and change the resolution to a lower size.


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I keep getting this error "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it". And if I leave my PC on to long the keyboard, mouse, and sometimes even the monitor stop working. I've tried unplugging the keyboard and mouse (which are not USB) and plugging them back in, but to no avail.
Any help would be much appreciated. Thanks

Edit: It's a Dell Dimension 8400

A:usb malfunction

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down vote

DEP processing is flaky. Setting /noexecute=OptOut and adding HP digital monitor to the exceptions list does not cause DEP enable for all processes.

No 'restart needed' popup is displayed....
?? CHROME, AVAST, FIREFOX all show DEP (permanent). All others DISABLED.....
?? setting /noexecute=AlwaysOn works, all processes DEP'd, BUT disallows HP digital monitor (can print, cannot scan or retrieve printer info).
I do have Administrator privileges but thought I noticed a popup (IIRC) re two items (processes?) not functioning, CIMV2? perhaps and one other. WBEMTEST checked for DEP 3 (OptOut), verified it was set (I forget the Superclass now, under root/cimv2).
Is this a Startup issue of some kind? Something not loading? GPEDIT under XP not helpful unless DISabling access to various options.
Thanks.... :-/

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I wrote files to my 3.5 floppy disk in my xp's floppy dd and went to my friend's house and tried to read the files on her xp using her fdd. It said disk not formated!!?

Cause? Remedy?

A:3.5 fdd malfunction

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Hello everyone, first time poster, so sorry if I mess up ^^

Anyways, I just got a new laptop, specifically a Lenovo 80XS0086IX Ideapad 320-15ABR. Initially it all seemed fine, but as I used it I noticed several problems: 1) it cannot remain in sleep mode for long. After a while, it just switches off abruptly. I have tried several combinations of lid closed/open, power cord in/out, but eventually the result is always the same. 2) When powering it on after these shutdowns, the trackpad does not recognize multiple-fingers gestures, requiring a restart. 3) The disk usage frequently goes up to 100% despite no ongoing activity. 4) Sometimes, pressing the power button to power it on results in the disk starting, then abruptly stopping, then restarting again several times, before the laptop finally starts. 5) The system sometimes freezes for several seconds, even the cursor stops, only to resume any input movement later.

I have tried everything in my knowledge: I updated the BIOS, the HDD firmware, installed all Windows updates, fresh-installed Windows, but nothing seems to work (although the HDD thing apparently solved the "always 100%" problem). I ran both Windows in-built check-disk and third party programs to check for errors on the HDD, but none showed up. I'd be really glad if it was something I can fix at home, since I really need this machine to study, so sending it to be repaired/replaced back at Amazon is my very last option due to time. Hope you guys can h... Read more

A:Possible HDD malfunction

LofB said:

I just got a new laptopClick to expand...

u mean....brand new???

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Trying to open mail from my home page I am asked for confirmation of my password. A blank white page opens with the address bar flashing(?) Can anyone help? It started when I upgraded to IE10 so I reverted to IE9. The problem still persists.Can I completely uninstall IE and start again?
Attached is the page in question.


A:IE malfunction

Make sure all Windows updates are marked "Successful". If your mail is Yahoo, AT&T or any SBC company they're having trouble with the new mail so the problem might not be on your end.

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I have left my PC working continuously for 3 months now and everything was fine .. until suddenly I heard a weird ticking sound wich after the computer freezed and stopped responding .. then each time I restart the problem occurs again and again (about 5 minutes after res.) ...

any Ideas what the problem is ???

and thnx in advance ...

A:a malfunction ???

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I have a Toshiba Satellite laptop with XP Home Edition on it. All of my drives and devices connect externally and I access them through 3 different USB ports. A week ago I began having problems with my USB ports.

When I turn on my laptop, the devices (a mouse, keyboard and printer) initially are recognized and run well. Then I hear the noise from the comp as if I unplugged a device and my mouse, keyboard and printer are all no longer recognized by the comp. Sometimes I hear the noise as if I plugged them back in, sometimes I don't hear that noise but get an error message saying that my devices are not working properly and need to be replaced. All of my devices are in reality functioning properly. There does not seem to be consistency in when the USB ports stop functioning. During this time I am not touching the connections and at times am not even actively using the comp.

Do I have a trojan virus? or are my USB ports beginning to simply malfunction?
Any suggestions would be really appreciated. I can't do much with a laptop that cannot save a file to a disk or print a file. I have ad ware and spy ware removal tools (ad aware, spybot search and destroy, spyguard) as well as an updated firewall and antivirus (zone alarm suite) running on the comp. No major risks or problems have been found by these programs.

A:USB Malfunction

Try this: Go to start, control panel, system, click the hardware tab, and click device manager, click the plus next to Universal Serial Bus controllers, and right click and click uninstall on any USB root hubs. Then restart your computer and windows should detect your usb and reinstall the drivers.

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I have a current issue with my laptop that I would like some assistance on. When I go to play a computer game (such as DOTA 2), the CPU fan malfunctions a few minutes into playing the game and then intermittently switches off then on until I shut the computer off for a while. Is there any way to fix this issue? I have already updated my bios and it did not help.

A:CPU Fan Malfunction

Hi jdendrin,

First and foremost, please post your computer specs. Posting computer specs definitely helps us troubleshoot computer issues more efficiently. What is the brand/model of your laptop? Do you have warranty on your laptop? It's possible that the fan inside your laptop is dying.

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I am using Kaplan test prep for my upcoming registered nursing exam. all was going fine til now. I receive a blank page when trying to create a new test and/or when after taking a practice test I click on the explanation portion, and I get a blank page then too. Talked to their tech person and he couldn't fix it, thinking it maybe some kind of virus. Everything else on my desktop and laptop work fine. Have no clue what the problem is. can you help?

A:help with site malfunction

I moved your thread from Windows 7 to Web & Email.

Can we assume that your OS is Windows 7?

What browser? Have you tried another one?

What may have changed since it last worked OK? Installed or uninstalled an application? An update to something? Etc.?

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I have the T-Mobile MDA, which uses Microsoft Mobile 5.0. Since I installed Norton Anti-Virus, Firewall & System Works 2006, I cannot sync my device. I have uninstalled and reinstalled Active Sync, have checked the firewall, have hard-reset the mobile device, used Norton Go Back and still get the error code 85010014. For some reason I get the following message: "Active Sync encountered a problem on the desktop. Support Code 85010014. I feel like I have tried everything and now my hard-reset has caused me to have a pda with no information since nothing will sync. HELP! thanks.

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Whilst cleaning the back of a computer (whilst it was on), a cable was pulled out. I've not been informed if there were any noises but apparently it was the main power chord. When the computer was turned back on, the typical black screen came up with options. Pressing any of the options led to the loading screen of windows and then froze returning eventually to the black options screen.
I've tried changing out the RAM because I thought it might have ben damaged (and would explain the computers inability to load) but because changing it didn't rectify the issue I'm a little confused. Is it the Chipset (processor which is pentium 4 intel), could it be the hard-drive?

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I have a Mac OS 9.2. The modem will not work. In additon, the modem or whatever runs it spontaneously starts up about every 20 minutes, shutting down the process I am involved with and it does not connect to the internet. Is this a problem with the physical modem or some type of software? What can I do about it? Thanks very Much.

A:Modem Malfunction

You might receive more help in the Apple-Macintosh forum. You might need to down load a modem script for your modem. See if the discussions here for Mac OS 9 and earlier will help.

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I'm having this problem for a long while. I use an Olivetti Olibook 500, with Windows Vista. When I connect to my router it disconnects every 5 minutes. When I bought it around 2 years ago, it didn't have this problem, but we have 2 more laptops now, and I'm not sure if it's a problem related to the other Laptops.

A:Router Malfunction

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I am running windows XP professional edition and when i get to the user log in menu it allows me to log in but I am immediately automatically logged out seemingly by the computer. Is there anyway i can stop this without reformatting?

A:XP login malfunction

Can you log in under safe mode?

if not, select administrator login -- delete the user, then recreate.

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My LG monitor is having a problem that has only started yesterday. After turning on my computer is works fine for about 15 minutes then goes black with no indication of it going to sleep mode or anything. I know that it is still receiving power because it has the power indicator light on. Also, when I unplug the screen from the computer and plug it back in it works fine for 15 minutes then goes completely black again.

Now last week my computer got a very bad virus and was taken in and it was removed. I got it back yesterday and this new monitor problem has started... I suspected there may be a problem with the computer itself causing this malfunction, so I plugged the screen into another computer to see what would happen and it is the same story.

Thoughts or suggestions would be much appreciated!

A:Monitor Malfunction

From what you have said and done [tested] i would say you have a monitor problem.

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hello everyone
i am new to TSG and wanted help regarding my keyboard
my specs are

intel q6600 2.4 ghz @ 3.0 ghz
2 gb ddr2 ram
asus p5n-mx mobo
geforce 8400 se 512 mb
logitech ultra flat keyboard
logitech optical mouse
windows vista 32 edition

recently after cleaning my keyboard i felt that a bit of water slipped in so i hairdryed it kept it overnight and connected it on my pc . i noticed that some of my keys were malfunctioning like when i tapped "a" it appeared "as" and
s - as
z - zx
x - zx
q - qw
w - qw

please help me i'm in great need of help as i cant buy another keyboard
i have tried reinstalling drivers from device manager
also should i upgrade my any of pc components to make it perform better in crysis warhead

A:Keyboard Malfunction

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I recently installed Windows XP SP2 on my HCL EC2 Desktop PC.
After install I was installing programs and loaded Kaspersky Antivirus. During these installs..I noticed that my keyboard was malfunctioning.
Whenever I Press the comma , key AND if a folder window is open, then by pressing the comma key it switches to the folder window instead of pressing the comma key.

Then later I installed Service Pack 3 on my system, and then my windows was back to normal. Then there was no problem with the keyboard until today. Today my computer crashed and I had to take a force restart due to some updating Kaspersky was doing.

After restart, I had firefox and a folder window and a notepad txt window open. I pressed comma and it switched to the folder windows instead of giving me a comma in firefox. I closed the folder window, and thus can now type the comma... ,

Please can someone help me in how can I fix this error?


My HIJACKTHIS log file is :
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:34:31 PM, on 6/18/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMo... Read more

A:Keyboard Malfunction

Problem Solved.

I've bought a new DELL Inspiron PC. Thanks anyways.

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Hi, all, first post here, so bear with me. I've had this Y580 for a few years now, and it's been functioning rather nicely throughout, just with consistently high temperatures. A few days ago, the performance abruptly dropped considerably, and so I checked my temperatures. They were absolutely ridiculous, even for what this thing averages; I was doing around 95 degrees on the GPU, and it was eternally downclocking to 135MHz. I thought it was just a cooling issue at first, and tried everything, but then when playing around in Energy Management, I noticed something really strange. If I hit the dust removal button, the fan wouldn't change in sound at all. In fact, I could barely hear the fan. I opened up the back cover and inspected the fan. While it was running, it was running at a ridiculously low speed, and would not speed up no matter what I was doing. This is a serious issue; have any of you encountered this before? Anyone have good suggestions for how I should go about dealing with this?  

A:Y580 Fan Malfunction

Hi ThunderBIrd2678 ,
Welcome to the Community Forums.
Manual cleaning using compressed air can , checking the gears itself if there are strands slowing it down and reapplying thermal paste ensuring contacts are good as initial step.
Uninstalling and reinstalling the energy manager tool from the support site  under power management can help.
Since fan system is still mechanical in nature, as wear and tear may now be affecting its performance, you may decide on replacing it if you have neccessary tools and skills using the manual (page 58) as guide.
Thermal module with fan in item 11 page 78 FRU number as compared the parts look up for the part number .
Hope this helps answering your query.

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OS, XP Home Ed.
MY Deskjet 720 C HP Printer has quit printing in MS Word, Notepad and Word pad. It will print material from the web but is erratic and will not print from selection option. I have reinstalled both the printer and MS Word software to no avail. There is no updated driver available for it. The printer will eject two blank pages when attempting to print from a word processor. I would be very grateful for any input.

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Hello, my laptops keyboard has stopped working properly. 'U' now types 4, 'I' 5, 'J' 1, 'K' 2, 'L' 3, 'M' 0 etc. The only buttons effected by this are the ones with numbers on the letter, so not e, r, t etc.

Any help would be appreciated!

A:Keyboard Malfunction

Find a button with "Num Lock" written on it, push that button while holding down the "Fn" or "Function" on it. This should stop the behaviour.

E: there could also be a dedicated button for the num lock, if so, just press that.

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I have D: 1.1.0 ATAPI DVD A DH20A4P installed and I cannot download videos. Ive tried IMGBURN and NERO and both say burn failed.
I updated the firmware but still have the problem.
Any thoughts?
Many thanks, Mima

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This was not due to a storm or power outage like many others I have read about. My computer is three years old, it is a Gateway GT5028 and has seven USB ports. All of which are no longer to register: digital camera, printer, external harddrive, iPod, so on. BUT the speakers that came with the computer are still up and running fine. [knock on wood]
I have tried these few solutions:
Uninstalling and Reinstalling the drivers
The PC has been shut down and turned on many times [this matter has been since one month ago]
All of the instructions from the Microsoft Solutions page
System Restore
My warranty is expired
My device manager detects no problems/changes/updates
The local PC shop is $50 an hour
So, any other suggestions on how to fix this incredibly odd problem, let me know.
My next step is to re-format my harddrive myself and see if maybe it will bring them back.

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When I start my computer, I have to restart it to get my A drive to work. If I don't do that, the drive doesn't show up in Control Panel and Hardware lists it as "Device Cannot Start". I've uninstalled & installed it, and nothing works. I have XP Pro. I usually, as the computer is booting up, press "delete" to get into BIOS then immediately push F10 to restart, so it will come on.
HELP, please!

A:Floppy malfunction & RAM


Flip the ribbon cable over making sure the red stripe heads toward the power cord or as you face the case, the red stripe is away from you.

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Neither of my cd-drives manages to read/copy any big files in win2k!

I download every service pack, update, patch for windows, motherboard, graphics card and even the sound card but it still refuses to copy files exceeding some certain magical amount of information unto the harddrive.
BUT, both CDs work like charm in win98.

It somehow seems that it is the win2k standard issue cd drivers that is the problem, but MS haven't posted any new ones, and neither has the hardware producer.

The CDs are one acer atapi cdrw 16x10x40 and a cd 36x of unidentified origin, both without any drivers included, both experiencing the very same problem.

Help would be much appreciated!

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My wife's comp uses an I-Inc TW191 monitor. We just came back from vacation, and the monitor has problems. It does not come on automatically when the computer is turned on. I checked power and vid connections, all are tight etc. If I turn the monitor off, then turn it on, the screen "displays" but only for about 5 seconds, then goes black. I tried the manufacturer website, it said something about doing a "factory reset" then provided no clue on how to do it. Anyone with any ideas??

A:Monitor Malfunction

I looked around a bit and also found the manufacturer site next to useless even after reading the manual.

I've never touched one of those but you might try simply unplugging the thing for a while and see if that does anything.

Other than that you'd need to get into the menu and look at the options in there though five seconds doesn't make for a lot of time to do that.

I noticed it has an "Auto" setting so if at all possible I'd try to use that one.

Besides that if I don't have a manual I try stuff like holding down buttons on the item for a few seconds or a combination of two buttons.

Might give you something to try if nothing else.

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I have a computer that is running very slowly of late. After a long search, i realized that if I close the svchost.exe process that is running RPCSs, then the computer runs with normal speed again. Of course, then the computer cannot communicate with the RPC server and everything from cut & paste to Microsoft Oulook goes crazy. I've already checked for viruses and trojans, so I am stumped on how to fix it. Anyone have any clues as to how I can fix the problem?

A:RPcSs Malfunction

Please do this. Click here: http://www.majorgeeks.com/download3155.html to download Hijack This. It’s very important that you save it to its own folder on your hard drive, such as program files (not temporary files or the desktop), so that it can create proper back-ups and be able to restore them if necessary.
Close all open windows and open Hijack This. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and then save it to NotePad. Click on “Edit” – “Select all” – “copy” and then “paste” into the thread.

DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed.

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