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Infection Or Malfunction?

Q: Infection Or Malfunction?

Hi,I've spent several days trying to figure out why my computer is running slow and has intermittent freezing. I've followed many helps for dealing with Slow Windows XP and did a lot of housekeeping/suggested maintenance. Also found out that the reason my computer all of a sudden was noisy was that the fans were full of dust. Cleaned out the computer and followed all suggestions; quieter now but still having problem. I keep getting a disk/CD symbol next to my mouse pointer and the PitStop utility said my CPU is running at 100%. I've dumped all kinds of programs at startup and running in the background. I ran a QuickScan of SuperAntiSpyware and found 100 + Tracking cookies and a couple trojans which got deleted/quarantined. I don't think Norton picked up anything when it scanned last Friday. I have tried to boot in Safe Mode to do full scans, but won't let me. I get a screen full of multi(0)disk(0)rdisk(0)partition(2) lines and then nothing else. Also, twice I got a Secondary drive 0 not found message. Kaspersky Webscan froze when I tried to run it. Here's my Hijack This log from yesterday.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 5:17:57 PM, on 9/17/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16705)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\ccProxy.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exeC:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exeC:\WINDOWS\System32\CTsvcCDA.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Viewpoint\Common\ViewpointService.exeC:\WINDOWS\System32\MsPMSPSv.exeC:\WINDOWS\system32\fxssvc.exeC:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exeC:\Program Files\Multimedia Card Reader 6361\shwicon2k.exeC:\Program Files\HP CD-Writer\VERITAS StorageGuard\SGTRAY.EXEC:\Program Files\Dell\Media Experience\PCMService.exeC:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exeC:\Program Files\HP CD-Writer\Mmenu\hpcdtray.exeC:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXEC:\Program Files\Dell AIO Printer A920\dlbkbmgr.exeC:\WINDOWS\BCMSMMSG.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exeC:\QUICKENW\QAGENT.EXEC:\Program Files\Dell AIO Printer A920\dlbkbmon.exeC:\Program Files\DellSupport\DSAgnt.exeC:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeC:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exeC:\Program Files\Google\Google Updater\GoogleUpdater.exeC:\Program Files\SpywareGuard\sgmain.exeC:\Program Files\SpywareGuard\sgbhp.exeC:\WINDOWS\system32\ctfmon.exeC:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/mywayR3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dllO2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dllO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dllO2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dllO2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\coIEPlg.dllO2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dllO3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.0\CoIEPlg.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dllO4 - HKLM\..\Run: [ymetray] "C:\Program Files\Yahoo!\Yahoo! Music Engine\ymetray.exe"O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader 6361\shwicon2k.exeO4 - HKLM\..\Run: [StorageGuard] C:\Program Files\HP CD-Writer\VERITAS StorageGuard\SGTRAY.EXEO4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exeO4 - HKLM\..\Run: [HP CD-Writer] C:\Program Files\HP CD-Writer\Mmenu\hpcdtray.exeO4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXEO4 - HKLM\..\Run: [Dell AIO Printer A920] "C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe"O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exeO4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exeO4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /autoO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartupO4 - HKCU\..\Run: [QAGENT] C:\QUICKENW\QAGENT.EXEO4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startupO4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeO4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exeO4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exeO4 - Global Startup: Google Updater.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dllO9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLLO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CABO16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english/kavwebscan_unicode.cabO16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/housecal...ivex/hcImpl.cabO16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dllO16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.com/resources/neutral/co...ls/DigWebX2.cabO16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cabO16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cabO16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cabO16 - DPF: {BD8667B7-38D8-4C77-B580-18C3E146372C} (Creative Toolbox Plug-in) - http://ak.imgag.com/imgag/cp/install/Crusher.cabO18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dllO20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLLO23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exeO23 - Service: BlueSoleil Hid Service - Unknown owner - C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exeO23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exeO23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exeO23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.exeO23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXEO23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXEO23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeO23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exeO23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exeO23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exeO23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe--End of file - 11954 bytes

Preferred Solution: Infection Or Malfunction?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Infection Or Malfunction?

Update: I checked my scan logs from Norton and the only thing weird I noticed was several modifications made by some mystery processes to Windows Startup on the 12th. These occurred from 2:11:12 to 2:14:23 pm and were made by the following programs: msopimstmp.exe, oeabpstmp.exe, msw2kpimstmp.exe, msoabpstmp.exe, hrmystmp.exe. I'm assuming some of these are microsoft, but I don't know what they are, so thought I'd mention them. The night before, Norton did pick up and remove a tracking cookie, but that was it.

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after accidentally going online unprotected (by my Zonelabs security suite, latest,fully updated)
I've started having problems--
zonelabs flashed program a number of program warnings, all to the effect that "Services and Cotroller" is acting suspiciously (trying to gain access to privileged resources, trying to alter, open and/or change driver "KLM1")
--when I've refused each Services&Controller attempt, various Windows warnings have appeared ( i.e. "ScanningProcess.EXE Ordinal Not Found"...(then within the "ScanningProcess.EXE warning" box)..."the ordinal 110 could not be located in the dynamic link library SSLEAY32.dll")--
In addition, during the system scan I ran immediately following my unprotected exposure,
the scan malfunctioned, forcing "vsmon.exe", zonelabs main virus ident app, I believe--to close, ending scan...

What is KLM1?
what's "NvCplDaemon"-(O4)

thanks much

Here's my Hijack this Log:

Logfile of HijackThis v1.99.1
Scan saved at 5:37:50 PM, on 2/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\G... Read more

A:possible infection/Zonelabs malfunction?


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MY LAPTOP IS POSSESSED I TELL YA!!! Yesterday something went seriously wrong. My computer shut off by itself while I was surfing the web and wouldn't start up. It tried to start up by itself few times but shut back down right away. ok so I happened to spill a few drops of liquid on the keyboard (nothing that hasn't happened before) but this time my machine went berzerk 10 minutes after. I turned it on a few hours later and it started up fine. A volume control on my screen appeared for the first time and didn't go away no matter what i did, even after a full system recovery. It went away after I fiddled with my sound card properties. Just when one problem seemed to be resolved, another more insane one appeared. Every time I turn on my wireless connection with the click of a button on my computer, thousands and thousands of browser windows start opening by themselves. SCARY! I THOUGHT MY COMPUTER WILL EXPLODE! No home page on any of them, just the "Page cannot be displayed" on IE7. Once the wireless connection is turned on, i can't turn it off like i could before with the same button that turns it on. The only way is to unplug my power cord to stop the madness and turn the wireless off. When I connect to the internet via ethernet cable, everything works fine. But as soon as I hit that wireless button, all hell breaks loose in different ways. Another way is the keyboard stops working and when I connect an external keyboard, the letter J types itself... Read more

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Hi ,, been here before and never been able to solve this issue,, The last suggestion by a member was to do a clean reinstall,,.however, I have read in other forums, that may not clear up some of the issues...With that said, I have downloaded RogueKiller  and I will attach log.. So, no internet via Wifi,, i am hard wired,, network adaptor has exclamation point on it: B/G 8-11,,,,try to install update, and it gives an error 1-Problems with NVIDIA GE Force,,, backend quits- I am not a gamer,, but I still want it to work if I need it.. I just recently  downloaded a tool to fix registry, and I am pretty certain its legit..I have fixed
 RKreport_SCN_02242015_173050.log   9.09KB
  3 downloads some recent issues, like freeze ups, and BSD's etc.. So now i REALLY WANT TO, get this thing on Windows 7 , at least..
HOPE, you can help- Thank you


Hello again,, I THINK i may have, successfully gotten GE Force to reinstall; not 100 percent- trying now to fix Network Adaptors-limited knowledge is power- NOT!!! scratch my comment on registry, not for us amateurs to play around with,, Still trying to connect without wires,,So the issues are: No Wifi, Driver issues: B G 8/11 Network Adaptor- Network can't be seen or found, can't install the driver- I don't think I have any current bad stuff, as I have scanned several times with AVAST- Thanks for reading.
OK Spock, I need some logic- RIP , to our voice of reason, He will be missed

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I have windows 7 my laptop freezes a lot after running for long time or after hibernation. when i click on a program it'll stop responding right away. and then i have to reboot and it'll take forever to reboot sometimes it'll just freeze with the shutting down logo which forces to power shut it (using the power button)
also sometimes the screen like turns off an back on in like a blink of an eye shutting the internet off right away for like 30 seconds or more and then it does the same thing bringing the internet back on again.At one point it stopped booting completely. it just froze with the "starting windows" logo and i ran a hard drive test that an HP operator asked me to run and it failed. so they told me ur hard drive is failing. but then two days later i tried booting it again and it worked .. but the same problems are there. im not sure if its a software or hardware problem. it would be very much appreciated if u can guide me through a fix to this mess. Thanks a million!

DDS (Ver_10-12-12.02) - NTFS_AMD64
Run by Anas at 0:23:08.66 on Mon 02/21/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.5942.3838 [GMT -8:00]

AV: Sunbelt VIPRE *Enabled/Outdated* {BE5DD172-7F42-7948-1A60-E6A720288F81}
AV: Ad-Aware Total Security *Enabled/Updated* {54ACC... Read more

A:Possible unknown Virus infection or hardware malfunction

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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I recently purchased an HP ProBook 450 G3. I am using two passport compact 1 TB drives with my laptop's two USB 3.0 ports. In normal use there is no problem. However, when I copy a lot of data from one to the other (or from one to the laptop's internal drive) the drives keep disconnecting. I know this because first I will get a copying error saying either the source or the destination is missing. Then I will hear the "chime" that Windows makes when a USB device connects or disconnects. Then the autoplay window for the Passport drive will appear. It seems that it spontaneously disconnects and then reconnects. I can continue using it for a time afterward, but it always spontaneously disconnects at some point, always when I am doing large data transfers.

I wondered if I have a poor physical connection---the USB plugs seem a bit loose. I checked if there is any vibration or movement that could break the connection, but so far there is no evidence that anything is moving. The disconnection always happens when a lot of data is being transferred, while the drives are sitting completely still.

Any ideas how to debug this?

A:Hard drive malfunction? USB port malfunction? Or just normal?

This is a hard situation to diagnose from a distance IMO. "Loose" is somewhat subjective, and barring serious abuse the only kinds of usb connectors & ports I've ever seen fail mechanically are mini and micro USB2 types.

I'd be inclined to suspect the drives first, especially if they are from the same family and were produced around the same time (the "bad batch" phenomenon). Have you tried to reproduce the problem on other machines, or with different drives on your machine?

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i used comodo cleaner,,the wiper function,,what a mistake, all my shortcuts,, favorites, program access are disabled, all the desktop icons wont finish loading, and they dont work, cant use system restore either,, programs are still there in files , they wont load , all icons for programs will not appear , any ideas where to go to fix this, ?

A:shortcuts malfunction program access malfunction

did it give you the option to back up before wiping? if so you can use that, or try system restore in safe mode.

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While installing usb modem of tata i am getting a msg USB MALFUNCTIONED.


A:Usb Malfunction

Hi sunsandy4u and welcome to TSF,

Have you looked in the Task Manager to see if you have any Yellow marks by the usb hubs on the tree in the left pane? If so, that would indicate a driver problem.

My modem is usb and required a download into it for it to function properly. The software came with the modem. Also, try another usb port if you have one on your computer.

Hope this might help,

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I have left my PC working continuously for 3 months now and everything was fine .. until suddenly I heard a weird ticking sound wich after the computer freezed and stopped responding .. then each time I restart the problem occurs again and again (about 5 minutes after res.) ...

any Ideas what the problem is ???

and thnx in advance ...

A:a malfunction ???

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It is dificult to type because as I'm going along, something causes my cursor to jump back in the middle of sentence. I am constantly having to go back and edit.

A:Key malfunction

Are you using a laptop ? Maybe the touch pad is too sensitive. You can adjust that in the Control panel I think.

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My IE browser is erratic and doesn't show all graphics. Would you recommend a reset as a remedy? Have tried endless work a rounds with out success. Please advise

A:IE malfunction

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Hello all,

Well, to get right into it, my PSU conked out. I shut down my computer (Start > Turn Off Computer . . .), it didn't automatically turn off like it normally does. So, I tried the power switch, nothing happened. Finally, I flipped the switch on the PSU. Obviously, it was off now.
The next day, I went to turn it on, and it didn't. I tested the power switch, it was fine, so the next thing to check was the PSU. Took it to a computer service store, they tested it, it was dead. I sent it back to the company, they sent me a brand new one. And that brings us to today.

I installed the PSU in my computer, hooked it up to everything (mb, harddrive, video card, CD-Rom, fans). I pushed the power button, the PSU lit up (it has a lighted fan on it) and the fan went on, this lasted about a second, then it shut off. Well, then I went through step-by-step:
- Connected only the motherboard to the PSU - turned on, stayed on, beeped.
- Connected the motherboard and the larger fan - turned on, stayed on, beeped.
- Connected the motherboard, larger fan, and the harddrive - turned on, stayed on, beeped.
- Connected the motherboard, larger fan, hard drive, and video card - turned on, stayed on, did not beep. (apparently it was beeping because there was no video output.
- Connected the motherboard, larger fan, hard drive, video card, and plugged everything into the back of the computer - turned on, stayed on.
- Connected everything listed above, plus the smaller fan, turned an... Read more

A:PSU Malfunction

Although there are things like power surges and lightning strikes that could kill a PSU, there is really no reason to try to come up with a scenario for what happened. Often they just die and it can be without warning. I think you are saying that now everything works. If the new PSU suddenly quits then you may have a problem that needs to be figured out.

The fan set up looks pretty standard.

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I have a laptop with a F1 key Malfunction, when Windows XP loads and my desktop appears it then loads help and support continuously, finally locking up the system.
My question is how can i stop F1 from running help, is there some windows service that i can turn off permanently? So that the F1 key means nothing? Replacing the keyboard is not an option for me at this time!


A:F1 key Malfunction

You can disable the Help and Support service from the Services management console (Start > Run > services.msc), or from a cmd prompt: sc stop helpsvc, then sc config helpsvc start= disabled.

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I have a Atapi 6x/32x dvd-rom. Recently, when attempting to insert and install any type of software...dvd or cd it causes my computer to crash and I need to reboot. Sometimes, at that point a warning appears during the reboot process indicating...fatal exception OE: page fault and lists too many numbers to repeat. Could this be hardware or software problems? I have a 2 year old micron 450MHz Intel II that required a hard drive replacement last year (13.0 GB Ultra ATA66 Hard Drive) after emmiting the "sound of Death" Any one have any clues? Thank you

A:dvd-rom malfunction?

For starters, go to start/settings/control panel/system/device manager/ cdrom tab, is it listed correctly , does it have any error indicators. If not, try selecting it, hit remove, reboot and reinstall the drive and software that came with it.

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down vote

DEP processing is flaky. Setting /noexecute=OptOut and adding HP digital monitor to the exceptions list does not cause DEP enable for all processes.

No 'restart needed' popup is displayed....
?? CHROME, AVAST, FIREFOX all show DEP (permanent). All others DISABLED.....
?? setting /noexecute=AlwaysOn works, all processes DEP'd, BUT disallows HP digital monitor (can print, cannot scan or retrieve printer info).
I do have Administrator privileges but thought I noticed a popup (IIRC) re two items (processes?) not functioning, CIMV2? perhaps and one other. WBEMTEST checked for DEP 3 (OptOut), verified it was set (I forget the Superclass now, under root/cimv2).
Is this a Startup issue of some kind? Something not loading? GPEDIT under XP not helpful unless DISabling access to various options.
Thanks.... :-/

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My IE browser is erratic and doesn't show all graphics. Would you recommend a reset as a remedy? Have tried endless work a rounds without success. Please advise.

A:IE malfunction

What version of Windows & IE?

Try resetting IE to the defaults.
In XP its Control panel - Internet options - advanced tab - reset button at the bottom right.

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Please help!

Today I downloaded the latest version of Internet Explorer and shortly thereafter I received a message "USB Malfunction...Device not recognized" I was not sure what "device" the message was referring to.

After that, I noticed my LINKSYS Wireless Icon was missing not allowing me to log on to the internet. There are two other PC's on our wireless network which are working fine.

How do I fix this and get my LINKSYS Wireless Icon back???



A:USB Malfunction???

go to device manager

in the device manager uninstall all listed usb
shut down

unplug all usb plugs
reboot twice
after that replug and check it.

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Hello everyone, first time poster, so sorry if I mess up ^^

Anyways, I just got a new laptop, specifically a Lenovo 80XS0086IX Ideapad 320-15ABR. Initially it all seemed fine, but as I used it I noticed several problems: 1) it cannot remain in sleep mode for long. After a while, it just switches off abruptly. I have tried several combinations of lid closed/open, power cord in/out, but eventually the result is always the same. 2) When powering it on after these shutdowns, the trackpad does not recognize multiple-fingers gestures, requiring a restart. 3) The disk usage frequently goes up to 100% despite no ongoing activity. 4) Sometimes, pressing the power button to power it on results in the disk starting, then abruptly stopping, then restarting again several times, before the laptop finally starts. 5) The system sometimes freezes for several seconds, even the cursor stops, only to resume any input movement later.

I have tried everything in my knowledge: I updated the BIOS, the HDD firmware, installed all Windows updates, fresh-installed Windows, but nothing seems to work (although the HDD thing apparently solved the "always 100%" problem). I ran both Windows in-built check-disk and third party programs to check for errors on the HDD, but none showed up. I'd be really glad if it was something I can fix at home, since I really need this machine to study, so sending it to be repaired/replaced back at Amazon is my very last option due to time. Hope you guys can h... Read more

A:Possible HDD malfunction

LofB said:

I just got a new laptopClick to expand...

u mean....brand new???

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I have a current issue with my laptop that I would like some assistance on. When I go to play a computer game (such as DOTA 2), the CPU fan malfunctions a few minutes into playing the game and then intermittently switches off then on until I shut the computer off for a while. Is there any way to fix this issue? I have already updated my bios and it did not help.

A:CPU Fan Malfunction

Hi jdendrin,

First and foremost, please post your computer specs. Posting computer specs definitely helps us troubleshoot computer issues more efficiently. What is the brand/model of your laptop? Do you have warranty on your laptop? It's possible that the fan inside your laptop is dying.

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my computer just switch it's self on and it displays the HP logo and it switch it's self off again and it keeps repeating that..... need help please.... I can't work on it.

A:malfunction of PC

How about identifying your notebook with its complete product name or number. See the sticker on the box that it was delivered in.

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Hi, when i turn on my dell latitude 5430 i recieve a message on black background that says:

Fan malfunction
to continue press F1 key
to change setup option press F2 key
to run onboard diagnostics press f5 key.

I've ran onboard diagnostics but it did not find any issues. what should i do about the fan? the warranty is still up to date.

A:Fan malfunction

if it is still under warranty, you should call Dell to arrange for a replacement for the fan.

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I wrote files to my 3.5 floppy disk in my xp's floppy dd and went to my friend's house and tried to read the files on her xp using her fdd. It said disk not formated!!?

Cause? Remedy?

A:3.5 fdd malfunction

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Can anyone help me here, my usb flash pen drive got malfunctions and i want to know how to repair or how to i get back my usb.
1.when inserted lights no showing
2.operating system says malfunction

so pliz pliz help

A:Usb malfunction

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 805 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 8159 Mb
Graphics Card: NVIDIA GeForce 7025 / NVIDIA nForce 630a, 32 Mb
Hard Drives: C: Total - 953766 MB, Free - 833189 MB; G: Total - 953857 MB, Free - 716403 MB;
Motherboard: BIOSTAR Group, N68S3B
Antivirus: Microsoft Security Essentials, Updated and Enabled

I am experiencing a malfunction where sometimes my screen will partially or completely become covered with horizontal lines. It can happen at any time. On or off line. It happens in my photo program sometimes blocking out whole or partial pics. I can roll my mouse wheel up and down and it will disappear. It happens completely at random. I uploaded a screenshot to look at. Any help would be greatly appreciated!


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when I started up this am everything on screen was smaller, icons, print, and everything. When i shut it odd last nite I used same procedure I always use. Have ran a virus scan and was clean. Can you help , please?


sounds like your screen resolution has changed, try right click on desktop and then click on properties, click on settings and change the resolution to a lower size.


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Trying to open mail from my home page I am asked for confirmation of my password. A blank white page opens with the address bar flashing(?) Can anyone help? It started when I upgraded to IE10 so I reverted to IE9. The problem still persists.Can I completely uninstall IE and start again?
Attached is the page in question.


A:IE malfunction

Make sure all Windows updates are marked "Successful". If your mail is Yahoo, AT&T or any SBC company they're having trouble with the new mail so the problem might not be on your end.

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I have a Toshiba Satellite laptop with XP Home Edition on it. All of my drives and devices connect externally and I access them through 3 different USB ports. A week ago I began having problems with my USB ports.

When I turn on my laptop, the devices (a mouse, keyboard and printer) initially are recognized and run well. Then I hear the noise from the comp as if I unplugged a device and my mouse, keyboard and printer are all no longer recognized by the comp. Sometimes I hear the noise as if I plugged them back in, sometimes I don't hear that noise but get an error message saying that my devices are not working properly and need to be replaced. All of my devices are in reality functioning properly. There does not seem to be consistency in when the USB ports stop functioning. During this time I am not touching the connections and at times am not even actively using the comp.

Do I have a trojan virus? or are my USB ports beginning to simply malfunction?
Any suggestions would be really appreciated. I can't do much with a laptop that cannot save a file to a disk or print a file. I have ad ware and spy ware removal tools (ad aware, spybot search and destroy, spyguard) as well as an updated firewall and antivirus (zone alarm suite) running on the comp. No major risks or problems have been found by these programs.

A:USB Malfunction

Try this: Go to start, control panel, system, click the hardware tab, and click device manager, click the plus next to Universal Serial Bus controllers, and right click and click uninstall on any USB root hubs. Then restart your computer and windows should detect your usb and reinstall the drivers.

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I keep getting this error "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it". And if I leave my PC on to long the keyboard, mouse, and sometimes even the monitor stop working. I've tried unplugging the keyboard and mouse (which are not USB) and plugging them back in, but to no avail.
Any help would be much appreciated. Thanks

Edit: It's a Dell Dimension 8400

A:usb malfunction

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Running Office 2000 in Windows 7 Pro 64-bit.

All Office modules have been running successfully for a few years. Today however when starting Word this error message is received:

Windows Word has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

All other Office modules continue to run without problem. The installation disc was inserted and the installation correction option chosen, which appeared to execute without problem. But Word continues to fall over:

There was a problem sending the command to the program

Can anyone advise? There is a strong desire to curl up in a dark corner and weep ....

A:MS Word malfunction

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I'm getting the errror messages pictured in the screen shots below (also incliding shot of Windows Version). The e-mail sticks on "Authorizing". I am able to log on to comcast.net and get my mail that way but cannot receive on my regular e-mail. I'm using Windows Mail on Vista 32 bit. Any suggestions?

A:E-mail Malfunction

Hello Fred44,
I had issues with my comcast e-mail and had to initiate live chat and have them fix me up. They gave me the settings to put in to get mine working.
So, i am thinking this would be easiest way to resolve your issue.

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Suddenly my Excel 2007 no longer adding figures correctly. We have tried rebooting and looking for updates, but nothing has fixed the malfunction. Has anyone else had this problem, and how did you fix it? Thank you

A:Excel malfunction

no longer adding figures correctly.Click to expand...

can you explain a little more please?

give maybe some examples and attach a sample spreadsheet

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ok guys, I really need your help pleeeeeeease!!!

I have the same problem that Jordan Clout, and I've tried the same things that he did with his USB and the solution that worked for him... but without the same result, the F*@# usb device is still unknown.

" Solved: USB Device Malfunction
I recently purchased a USB stick for school related matters. I managed to save my files to the USB stick from our home computer without any issues, worked on some of those files at school and when I tried to access them later at home I encountered a problem. I'm unable to read anything on the USB stick as my computer now doesnít recognize the device .

It may be co-incidental but I'm also getting an error message when I try to print any document from the hard drive. I've tried different ports and neither the USB stick nor the printer works. I can print a test page direct from the printer itself.

When attempting to print an error message appears as follows:

'One of the USB devices attached to this computer has malfunctioned and Windows does not recognise it'. I've looked into the port location and it indicates that 'no drivers are installed for this device'. The device is enabled and I've performed the Toubleshoot without any success.

I have checked the cables and all connections appear OK.

I've looked through the Device Manager and checked the USB Controllers. For the 'unknown device' I proceeded through Properties... Read more

A:WD USB Drive malfunction

C'mon Guys! somebody???... anybody?...

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I can open all folders on the left pane except one of them. This is one of user created folders for archiving received emails. There are several other folder for the same purpose. I wonder why this particular one can not be opened.
What I have done so far includes compacting files,reinstalling the Thunderbird and trying on other W8 machine.. Any suggestion is appreciated.

A:Thunderbird malfunction on W8

I use Thunderbird on all of my Win 8 rigs and I have not run across any issues. If you give me a screenshot, I can try and replicate the issue. I really need to see your structure before I can assist any further.

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Hello. I have hardware issues. XP. The other day my CD-ROM and DVD-ROM drives weren't working. Last night my mouse suddenly stopped working. The cursor just stays in the middle of the screen. I checked connection. Restarted with scan. Scan says I have hardware issues.

Will someone please help me get the mouse working again? Thanks.


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I tried to install a printer and got this error message

"The InstallShield Engine (iKernel.exe) could not be launched. No such interface supported"

Tried to resolve the problem by following these instructions but when I run the installer I get the same error message and the deleted folder reappears.

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Well I'm having a problem, obviously.

I installed a new Seagate external hard drive to my computer to free up some space and deleted all the files that I put on my external drive. Now I'm having an issue with a text document.

I open the text document and instead of text, it shows only boxes going in a straight line way to the right of the file. I've tried changing the size, font, even the color and what the file is saved as, but nothing seems to be working. I had this problem the same day with a different file, and I chalked it up to not having used the file in a long time and just deleted it.

Nothing traumatic to the computer brought this on. I didn't lose power, install any other softward, or turn the computer off before it happened. I was working just fine on the exact same document, and when I closed the document for an hour or so to take a break and then tried to open it again, all I got were boxes.

Is there any way I can recover the text that was in the document?

A:Wordpad Malfunction

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Following a major glitch I had to clean my hard drive and begin again.However, iTunes is behaving oddly.When I select either 'Audio' or 'Music' tracks, whilst the picture linked to any track changes as I move from one to another, the sound is locked to the very first track in those listings.Is there a cure for this?
Thanks for any help.

A:iTunes malfunction

Try recreating Itunes Library, http://support.apple.com/kb/HT1451. Hope that should work

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I have an Epson WF-3540 printer. I have used Epson printers for years with no major problems. My black cartridge will not print. Iíve put in new cartridges, cleaned the head many times with no printing results. Epson is at a loss of what to do. I just wonder if anyone had any suggestion on what what I can do. In the past I was able to reset the pads but this is not something that can be done on this model apparently

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Working on a family members Dell Precision M90 with Windows XP that they have had for a while and haven't touched. Without making any changes I get a Hardware Malfunction BSOD. Restart computer and go about trying to find out what cause it and I randomly get screen glitches (such as lines across entire screen) that most of the time go away for a while. I reformat computer to start it off fresh and the BSOD/glitches come back almost immediately. They bring a friend in the form of random screen freezes to a black screen, then back again every 10 seconds. I have no hardware knowledge and the computer is so past its warranty I can't get dell support or replacement pieces.

Any and all help would be appreciated.

A:Hardware Malfunction

im going to take a guess that either the motherboard or the harddrive are failing or have failed or possibly both are shot.hope this helps u.

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.I was typing in my Microsoft word, and all of a sudden it stops typing and loading up files and media what have you. F opens up files, x opens some menu of some.sort. I don't know what this is but it's rather annoying anyone know what my situation is?

A:button malfunction

Locate cmd & run as administrator by right clicking in it & type sfc/scannow & press enter..this will fix it !

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On first bootup of the day, my computer reaches its normal desktop display, then, after a few seconds, .wuauclt starts its interrogation of my system. This uses 100% CPU capacity (per Task Manager), and every second or third day, it causes my computer to reboot, sometimes two or three times, before the computer stabilises. (Windows XP Pro SP2, AMD Athlon 64 3000 2.1GHz, 1.25MB RAM). I have auto-update set to "Notify me, but don't automatically download and install". Is there a cure for this annoyance?

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my computer has malfunction after exchanging power supply system from the running to the standby mode. The computer was running at that time. I checked the computer power supply and found Ok but only coloumns of I/O ports numbers appear on the screen at the moment. And I could NOT log in to my WinXP accounts. So, what do you think the problem is? to make new operating system setup of my WinXP?

A:my computer malfunction

Have you tried changing it back? Don't let it hibernate...Just turn it off, and then on when you need it...It actually saves time on the power supply..

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I'm trying to set up a wireless network but I get a message that the flash disk is write protected. How do I remove the write protect? Also, the disk no longer shows up in 'My Computer' as 'Flash Disk' but as SOFTWARE'. Is the disk knackered?

[email protected] or Bert:

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I woke up one morning only to find that whenever I play any audio on my computer it's constantly clicking, popping, lagging and/or skipping. I have no idea why but it isn't the speakers or my media player, I've tried Itunes and it's even worse I can't even make out the song I'm attempting to play!

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Hi guys, I am a new user of Windows 10 which just updated to it from Windows 7 few days ago...

Well, I have bought a wireless mouse (CLiPtec brand), but I realized that it doesn't work or fit with Windows 10. I tried to troubleshoot the device but it ended up with "DTMB BDA TV USB has a driver problem". I also opened the device manager and made sure that the DTMB BDA TV USB is up-to-date. But, still, the problem never gone.
I opened the properties of DTMB BDA TV USB in Device Manager and it tells me that the device cannot start (Code 10).
Can anyone please tell me the solutions? I tried to search the newest update for DTMB BDA TV USB (For Windows 10) in Google, but it end up with no result (there are only Windows 8 and below..).
PS : I tried uninstalled the DTMB BDA TV USB and plugged in again the USB of the mouse. The mouse can move for the starting seconds, but soon, it can't be function anymore.

A:Malfunction of DTMB BDA TV USB

You are speaking about a CLiPtec mouse, but also about a DTMB BDA TV USB.

Are the problems of these two devices connected?

A normal mouse should also work without installing special drivers. So I would basically try uninstalling the mouse driver and see, if that helps. Note that Windows 10 by default will search for new drivers through WIndows Update and if it finds some, then it will install them automatically. If that happens, you should deactivate automatic driver installation.

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Hello, I'm running W7 Pro, a cpl of hrs ago, I started getting the message on my system tray '" usb device not recognized/malfunctioned", I also can hear the "dadam, dadum" notification as if I were pluging and unpluging a usb device constantly. I unpluged my wireless keyboard/mouse combo and pluged back in again, did the same with an mp3 player....they are all recognized and working through usb, but i still get the error message about every 5-10 seconds. Any ideas?? ty.

A:Solved: Usb Malfunction??

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