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New laptop wont turn on unless plugged in

Q: New laptop wont turn on unless plugged in

My parents have just bought a new Toshiba Satellite C855 -1J1, and it wont work unless it is plugged in. If it is on and you pull the power adapter out or in any way disconnect the power it will turn off. If it is turned off it will not turn on without the power adapter being plugged in.

I have checked to make sure the battery is inserted correctly and it is. The status of the battery is also showing that it is at 100%, but it will not work at all in anyway with just its battery and you can only get it to work with an external adapter to power it.

Before I take it back the shop does anyone have any idea what it may be.

Regards

RELEVANCY SCORE 200
Preferred Solution: New laptop wont turn on unless plugged in

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A: New laptop wont turn on unless plugged in

I would take it back. Sounds like a bad connection somewhere.

What you can do is check all the pins of the battery and battery plug-ins whether they look OK - but that's about all the diagnostics that come to mind.

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RELEVANCY SCORE 81.2

My laptop wont turn on when it is on charge, even with a full battery

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RELEVANCY SCORE 67.6

i have a 3 year old pavilion dv7 and it wont turn on at all, battery is fully charged and even when just the power cord is plugged in it shows its getting power, but still wont turn on.  

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RELEVANCY SCORE 66.8

My ideapad z510 shows 0% avialable plugged in charging.. and goes off immediately I unplugged it.. I have tried another battery still won?t work .. what do I do please ?

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RELEVANCY SCORE 66.8

I am on windows 7 64bit, I have listed in my speaker system 4 different devices

this is the order they are listed and their status also

Sharp HDMI - Disabled (unplugged) - I have to manually enable it when I want to plug my laptop to my tv

Speakers - Ready - Default Device

Headphones - Disabled, unplugged

Headset Earphones - Default Device when plugged in (otherwise not visable on list)

Here is the issue

If I were to plug in the Earphones Headset Earphones without the Sharp HDMI being disabled (but still unplugged) my laptop for some reason selects both Headset Earphones and Speakers, some sound comes out the speakers, others the Headset Earphone

If I disble the Sharp HDMI then when I plug the Headset Earphones in it swaps as it should to the Headset Earphones making them the default device and only the Headset Earphones work so when I pull the Headset Earphones plug it automatically switches back to the Speakers, this is how I want it to work but without having to disable the HDMI in order to do it.

would anyone hazard a guess to what is going on here?.. thanks

A:Speakers wont turn off when headphones are plugged in

In most cases (all that I've seen), the HDMI is inactive unless an HDMI cable is plugged into the PC.

The normal (and usual) speaker/headset mode is the speakers are muted when a headset is plugged in. Some RealTek control panel's will allow reconfiguring this so that either the speakers are muted (normal) when headset is plugged in or speakers are still active when a headset is plugged in.

If you haven't done it, install the latest AMD (ATI) drivers for the HD3450 and see if that makes any difference. Also check your RealTek HD Audio Manager (assuming you have one) to see if there are any speaker options that could affect what is happening. There are different RealTek versions, depending on the PC or motherboard vendor (in your case you should be using ASUS supplied RealTek drivers).

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RELEVANCY SCORE 66

I have a Lexmark all in one printer, scanner, copier X 1150 and I have it connected to my computer via USB cable and when I try to turn on my computer my computer won't like boot up or anything it just turns on and stays at some black screen so I was wondering if I could get some help
 

A:My Comp Wont Turn On When My Printer Is Plugged In Via USB Cable

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RELEVANCY SCORE 64.8

My original SSD died. I installed an Intel 660p but it will not power on unless I plug in the AC adapter.  If I remove the 660p, it will turn on without the AC adapter so I know it's not the battery. I can't believe Lenovo blocked third party SSD?! Is there a way I could get around this issue?

A:Yoga Y710 with Intel 660p SSD wont turn on without AC adapter plugged in

I tried resetting the bios to default and also turning off secure boot. No go. Also with the 660p installed, when I hit the power button, I just see an orange light blinking 2-3 times from the charge port.

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RELEVANCY SCORE 63.6

Hello, I have a Lenovo IdeaPad Z575 machine type 1299. I am currently having issues turning on my laptop. Atm, i have it plugged into the adapter and the battery light on the bottom of the laptop is a solid white light. What does this mean? And why won't my laptop turn on?Attached is a picture of the light if that helps at all. 

























1473183630954-729484671.jpg ?4695 KB

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RELEVANCY SCORE 63.6

So i came over to my friends house today, brought my laptop, and connected to her network. I was on for maybe 10 minutes if that, and my computer just turned off. I thought that maybe the battery died, so i plugged it into the wall and turned it on and realized it didnt have a low battery because it didnt resume windows and it said that my battery had 80% charge. It also said that it was plugged in, but not not charging.

Whenever i unplugged the power adapter out of the back of the computer, my computer would just turn itself off, and it wont let me turn on my computer at all without it being plugged into the wall.

It just started doing this and i have no idea whats wrong with it. I have a Lenovo 300 N100 Laptop. Dont know what all specs i would need to give for this type of problem. Any help would be appreciated.
 

A:Laptop won't turn on without being plugged in

Try draining the laptop power by taking the battery out and not having it connected to the power jack then flip it over and hold the power button for about 20-30 sec then put back the battery and try to turn it on also try to find a program to test the battery life of the battery it may be dead or acting up.
 

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RELEVANCY SCORE 62.8

Hello, 
I have a Lenovo IdeaPad Z575 machine type 1299. 
I am currently having issues turning on my laptop. Atm, i have it plugged into the adapter and the battery light on the bottom of the laptop is a solid white light. What does this mean? And why won't my laptop turn on?
Attached is a picture of the light if that helps at all. 
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

























1473183630954-729484671.jpg ?4695 KB

A:Z575 - Laptop won't turn on even if plugged in

Hi CodyCheatham , 
 
Welcome to the Community Forums. 
 
A white battery led status description (page 30) :
The remaining power of the battery is more than 80% of its capacity, or the computer is operating on battery power with the remaining power between 20% and 80% of its capacity.
 
We know that the battery is receiving power , but to further isolate follow the power check out (page 21-22)as initial steps. If removing the battery and connecting to a known working ac adapter and would still not power on  , then checking on possibilities on systemboard issue specially if even using the Novo button to turn on is the same . 
 
Consider having it checked for advance board level isolation and confirmation if needed thru technical support or service center in your location. 
 
Hope this help answer your query. 
Update us how things go. 
 
Regards
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 62.8

How can I fix my hp? My laptop won't turn on unless it's plugged into the charger.  When I first got it was working fine but I can't remeber when it started needing me to plug in the charger for it to work. Even if it's full battery it still won't turn on unless I plug it in. Do you think I need to buy a new charger or re set it? 

A:My laptop won't turn on unless my charger is plugged in?

Try doing a hard reset:http://support.hp.com/us-en/document/c01684768

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RELEVANCY SCORE 62

Hello, My notebook DV6 7320el was overheating so I opened the computer and cleaned it (I didn't changed the thermal paste).I put it back together and as soon as I plugged the power in it turned on.  The power, wireless and charging leds are turned on but the computer doesn't boot at all and the screen remains black.  I opened it again to check if I didn't plug a cable correctly but it all seems fine.What should I do now? Which components I might have connected incorrectly?

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RELEVANCY SCORE 62

So I apologize ahead of time if I'm breaking any noobish rules, I'm only slightly frantic here... Any help at all would be greatly appreciated!!

I own an Alienware m17x r4 that's about 3 years old. I was playing a game on it and it just suddenly turned itself off (had my headphones on and heard kind of a popping sound, dunno if relevant). I checked the cable because it comes out sometimes, but it was still plugged in, but the light on the cable where it plugs into the laptop itself was turned off.

I thought the cable connected to the power brick had come unplugged but that was okay too. I plugged the cable into a different outlet and the light came back on (it wasn't plugged into the laptop at this time) so I plugged it back into the laptop but the light immediately went out and nothing. I tried unplugging the outlet cable from the brick and plugging back in, but no dice. (did this a few times with light coming on but turning off when plugged into laptop.)

There's a button on the bottom of the laptop right by the battery that when pressed, five lights turn on. Just noticed this so I don't really know what it means; I'm assuming it tells me how charged the battery is. If so it's telling me the battery is fully charged then. Anyway, tried turning on without charger, nothing. Tried turning on without battery in and with charger plugged in, nothing.

I'm hoping that it's somehow both the battery and the charger are bad, but before the computer turned off in the middle ... Read more

A:Laptop won't turn on; charger turns off when plugged in

Greatings pinkgalaxies and welcome to the forum I will try to answer all the questions I can.






There's a button on the bottom of the laptop right by the battery that when pressed, five lights turn on. Just noticed this so I don't really know what it means; I'm assuming it tells me how charged the battery is. If so it's telling me the battery is fully charged then. Anyway, tried turning on without charger, nothing. Tried turning on without battery in and with charger plugged in, nothing.



Correct if pressed and released tells you what the charge is. If held down the amount of light that light up tell life of battery or something to that effect.






I read somewhere about a bad charger overloading something or other. Could this be possible? Also, my main concern is the things on my laptop. I can do without it for a few days or whatever as long as I know my stuff is still safely contained within. I guess I'm just looking for a little assurance here, Ha.



I have a power for one of mine that when it get to hot it cut off one it cools then back on. I do not think that is the concern here. The data is safe is stored on a hard drive (disclaimer unless the drive is going bad).

What I think is going on one of two maybe three things

1. Replace the power brick with a new one form Dell.
2. The board that is in the system that the power plugs into is bad.
3. The power switch is bad may need to be replaced or cleane... Read more

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RELEVANCY SCORE 60.4

My Toshiba Satellite will power off if I pull the plug out and won't turn on unless plugged into a power outlet. Anyone know how to fix this? Computer is only about a year and half old and doesn't have much on it.
Windows 10 is the operating system
 

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RELEVANCY SCORE 60

Hi there,i just unpacked my laptop from a flight and now it suddenly doesn?t turn on anymore.when I press the power button nothing happens, no indicator leds, nothing. When I release the button I hear that thud noise you hear when you manually kill a laptop by keeping the button down. Now the weirdest thing: when I plug in the adaptor the fans start spinning like crazy, immediately when I plug it in, I don?t even need to push the power button.the same thing happens when the laptop is unplugged and I keep the power/reset button down for a longer time, the fans start spinning out of control but no leds, no nothing, and they immediately stop when I let go.If anyone has any clue how this could be or what to do please tell me. I will contact the seller on Monday (I have had this laptop for 2.5 years, thank god the insurance runs for three years) but as I?ve just moved to another country I?m not sure if that?s going to work out.Any help or suggestions appreciated.

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RELEVANCY SCORE 60

Hi,I have a Y700 laptop.I have a  problem.My laptop is off and fully charged and it's still plugged on but the charging indicator light won't turn off.Is there any risk of overcharging?

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RELEVANCY SCORE 59.2

i'm having problems with audio when connectiong my laptop to my tv via hdmialtho my laptop detects the tv n i get a picture,the audio wont work thro my tv...can anyone please give me any incling on whats wrong n maybe a solution to this problem?

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RELEVANCY SCORE 59.2

I have a new lenovo laptop and i have it always plugged in... just recently i started to worry cause i would notice it wont charge at times when its at 97%. it would say Plugged in, not charging. i have installed all the drivers and utilities here (drivers) and lenovo vantage. in lenovo vantage i found conservative mode already OFF. yet the battery is at 95% at this time and its still not charging. Shouldnt it charge if Conservative mode is turned off?

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RELEVANCY SCORE 58.8

Hi, My laptop was not charge, I was not able to check the percentage of the battery & all of a sudden it shut down. I cant even remember if I shut it down or it shut down on its own, because I went to th rest room.. Few hours later I plugged it in the charger but t seems like it's not charging and then i tried to turn it on but its still not working. I need Help ASAP :-(  

A:LAPTOP WONT CHARGE AND WONT TURN ON

It would help if you posted the product number or complete product name. You have only identified the notebook model series that it came from and that is not quite specific enough. Identify it and I will be able to give you instructions on performing a hard reset of your notebook. Is it still in warranty?Check your warranty status Here. Does the power\charge LED light up when a power adapter is connected to it?

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RELEVANCY SCORE 56

I was using my laptop as normal when it just shut down. I tried reseting it by disconnecting the battery and holding the power button but that won't work. The only signs of power going into my laptop is heat and that it can charge my phone. The cd player won't come out and the laptop is not emitting any lights. What do I do?

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RELEVANCY SCORE 56

My acer laptop will not turn on or do anything, but when the power cable is plugged in the light shows the battery is full.
 

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RELEVANCY SCORE 56

Hi I have a Nec Versa L1100, and it wont turn on. It runs windows Xp.
Was working fine a few hrs ago and i charged up the battery, when i went to turn it on it seems like the power switch is had it. The blue light for the battery iw working but that seems to be the only thing that is. Any help would be appreciated, Thankyou.

A:Laptop wont turn on.

Hello,
Have you tried to power it "ON" without the battery on it? Take the battery off, give it a try and tell what happens.

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RELEVANCY SCORE 56

Laptop:
Asus Vivobook S550CM
8GB Ram

everytime i press the power button, it just lights up then turns off.
please help.
I recently used ASUS Backtracker to fix my other issues.

A:My laptop is currently off and wont turn on

Try removing the battery for 5 minutes then put it back in and try again. If still no connect the power supply in case the battery is dead.

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RELEVANCY SCORE 56

My laptop wont turn on.


I got a fan to put under it to keep it cool for games, and the cord got stuck in my chair, and I was pulling at it to get it out and it broke, and the laptop turned off and wont turn back on...it is still under warranty for if it is killed but...I am very upset...


Anything to be done?
 

A:Laptop wont turn on

Calm done and send it in for repair.
 

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RELEVANCY SCORE 56

a couple months ago my computer kept getting random files so i reset it and ive tried several times but wont fully turn on. after it quits in the middle of the smaller resets, it tells me to choose another option of resetting and if i do, the same thing would happen. i tried the separate option of continuing with unaffected files but the computer would crash and proceed to make the title appear and disappear continuously then when i hold down alt and f10 the menu of options will just appear again and im still not sure what to do
 

A:laptop wont turn on

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RELEVANCY SCORE 56

HELP PLEASE MY LAPTOP WONT TURN ON! I TRIED TO REMOVE THE BATTERY,DISCONNECT THE ADAPTER AND HOLD THE BUTTON AT LEAST 30 SECOND TO 2 MIN!!! BUT AFTER I DID THAT MY LAPTOP STILL WONT TURN ON! HELP PLSsorry for caps lock

A:HELP MY HP LAPTOP WONT TURN ON AFTER I TRIED SOME WAY TO FIX...

Hi @Makoro, Thank you for your inquiry.Please remember when posting to include your exact model of HP notebook and your operating system to help us to help you. I understand you tried removing the battery, disconnecting from power and held the power button down for up to two minutes.  When you state your notebook will not turn on, is it not getting power or do you see a blank/black screen on startup? Do you see any flashing lights or hear any beeps?   Are you connecting directly to an electrical outlet or using a power/surge bar? Have you tried a different outlet? Here are links to documentation that may help:HP Notebook PCs - Use Hard Reset to Resolve Hardware and Software Issues,( Be sure to remove any peripheral devices, such as USBs, memory cards, printers or additional displays)  HP Notebook PCs - Testing and Using the AC Power Adapter and HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge. Please let me know the outcome. Please let me know if this resolves the issue by marking this post as "Accept as Solution".  To simply say thanks, click the ?Thumbs Up? below!    If you require further assistance let me know and I will gladly do all I can to help.

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RELEVANCY SCORE 56

Hey, Ive had my  HP for a few months now, at first the internet wouldnt connect, but now it wont even turn on. I've looked up videos on how to fix this, such as Taking the battery out, draining the battery and plugging the AC adapter back in and try to turn it on and it wont work. I tried going through the Hp's help guide too and it didnt work. :/ Can someone please help me on this, I need the laptop urgently.

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RELEVANCY SCORE 56

my laptop won,t turn on i have tried to press the powerbutton for 1 munite sometimes it works and sometimes it doesn,t but honestly always it doesn,t work but i am sure that the hardware is working 100% good everything is working but i am Doubt that it amy be the poer button but the main question is may windows 10 cause these problem PLEASE ANSWERPLEASE ANSWER 

A:Laptop Wont Turn on

Dear Customer, It looks like you are not able to Power ON the Notebook and wanting to fix the issue Please perform below shown steps to find out if this is a Software or Hardware Issue:Remove all Peripherals and Cables, Disconnect them and try to Power ON the UnitCheck for LED Light Status and ensure Power Button spring action is normalSwap with a known good Power Cord and Power AdapterIncase no Adapter is available, Check if the Power Adapter is slightly warmNote: This will give us a hint that the Power Adapter might be fineDo you know if the Notebook was in Battery or Power Adapter Mode when you used it for the last timeNote: Ensure there is no liquid spillage or Power OutageCheck if the AC Adapter Port is loose/brokenNote: If the Notebook doesn't Power ON even with a known good Power Adapter this confirms the Hardware fault with System Board or the DC Power CircuitHope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on left to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,TechToday

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RELEVANCY SCORE 56

Okay, so my laptop, a Compaq Presario V6210US, wont run on. I push the power button, the led lights light up for about a second then they go off and it dies, please help. The power supply is plugged in, ive tryed it pluged in and not and with the battery in and out.
 

A:Laptop Wont turn on

There are a lot of possibilities. So it can be difficult (and easy!)

Lets do the real simple stuff.

Reseat the ram card(s) and blow out any dust
Reseat the HardDrive (make sure to make a secure connection)

Pull out the main (big) battery,; remove the power adaptor. Hold down ON for 30secs (dispersing all internal power)
Re-insert the power adaptor
Turn On

Now it gets a bit harder!
Remove all power again
Begin to pull it apart (the dissamble guide should be on the net somewhere)
Remove all internal dust
Reconnect all internal connections
Turn on again

Lastly (still with it apart)
Reseat the CPU
http://www.arcticsilver.com/arctic_silver_instructions.htm

Good luck
 

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RELEVANCY SCORE 56

a few days ago when turning on computer the display just showed lines then I would reboot and the start up window would appear and I would be fine. today it wont even come on, not sure if its the video display or if the power supply died.

I know its an older computer but as usual I have important files on there

any suggestions

averatec 5500 laptop

thank you

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RELEVANCY SCORE 56

I was on my laptop for a while left and then when i came back it wouldnt turn on even when its plugged in. Its a compaq presario 3000
 

A:Laptop wont turn on

Hi

A very vague post, first is it under warrantly if so take it back to where you bought it from.

If your able test the power supply with a test meter and see if there is any voltage coming out of it.

Post back and let us know.

regards
 

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RELEVANCY SCORE 56

I was just watching a movie when suddenly laptop shut down completly(it happened instantly).i tried doing electrostatic discharge still nothing. The laptop is brand new only 3 days old.i dont think something could have died because it s so new.also while its pluged in power its right side gets warm.

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RELEVANCY SCORE 56

I m using inspiron 3542.
It won't turn on overnight. When I  click power button led blinks. After charging 3 hrs it works fine. I using windows 10.no problrm with battery and charger

A:Laptop wont turn on

Hi MANOJBME26,
Kindly review this article - and install the application - Intel Haswell ME FW v9.5.55.1948 update. 
This should resolve the issue.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 56

my Compaq 6735b laptop won't start at all even when I plug the adapter nothing shows up not even a single light showing there is power connected to it wish someone could help.

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RELEVANCY SCORE 56

Hey guys, 
Laptop recently started playing up.
I'm using a Inspiron 15R N5110.
If I turn the laptop off by going: Start, turn off, the display turns off but I can hear the fans still running. The only to turn it off is to hold down the power button.
Also if I shut my laptop lid the screen turns off but once again the fans are still running(doesn't go into to sleep mode). If I then re-open my laptop the display doesn't turn back on I have to hold the power button and then turn it back on.
Any help would be appreciated. 

Thanks Ethan 

A:Laptop wont turn off

Hi Ethan,
I would suggest you to run the diagnostics on the computer to check the hardware functionality.
Restart the computer, press 'F12'  key on the Dell logo -> Select ‘Diagnostics’ from the boot menu -> Please refer to the link if any error code shows up http://dell.to/OUGnqT
You may try to boot the system in Safe Mode and check:
Power off the computer -> restart the computer, tap 'F8' key on Dell logo 2-3 times -> this will take you to ‘Windows Advanced Boot Options’ -> choose ‘Safe Mode’ in the Advanced Boot menu (use ‘up’ or ‘down’ arrow keys to highlight the option, press ‘enter’ to select)  -> when Windows finishes loading in Safe mode, check if you are able to shut the system down.
The above steps to boot into Safe Mode are for Windows 7 operating system. Let me know if you are using a different operating system.
Please reply if yo have any questions.

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RELEVANCY SCORE 56

i have a Toshiba laptop running windows 10. for the last two days, my laptop wont turn off when i use the Shutdown icon in the start button. its says its shutting off, goes black...then turns right back on again. if i do a hard shutdown with the power button, it seems to shut off for good but then the battery is drained the next day like its been still running the whole time.
any suggestions?
thanks in advance!
 

A:Laptop wont turn off

Please include the full model details for that Toshiba laptop in your next reply (should be on a label underneath).

Did a change coincide with the not shutting down problem starting, like an update to a driver or Windows 10 itself ?
 

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RELEVANCY SCORE 56

After i woke up this morning i just tried my laptop to boot and it wont turn on. I already tried the press the power button one minute and my laptop just got statics with im touching it . HELP

A:My laptop wont turn on.

According to me the best solution will be to take it to an HP Authorised Service Center as it seems to be a serious hardware issue. Please don't try any repairs yourself as you told the laptop is giving statics.  Happy to [email protected]

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RELEVANCY SCORE 56

my brand new inspiron 11 3179 won't turn on. It's been charging for over 2 hours and nothing is happening. what do i do?

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RELEVANCY SCORE 56

Hi
I have a problem with my laptop. It was working nowI can't turn it on. The light for power just turn on and imidiately turns off. I can see that my monitor is  turning but it also torn off imidiately. I tryed to remove all power suply's and pushed the power button for 30 second and it worked the same. What can i do?

A:Laptop wont turn on

Mine won't turn on either at all. No lights etc. No messages before this happened. I don't know which notebook you have but I have an E6530. Oddly I can get used ones for about the same price or less then getting it repaired. Dell Parts People company seem to have a good rating. 

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RELEVANCY SCORE 56

I press the power button, it flashes three times and it wont turn on.

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RELEVANCY SCORE 56

hi, i brought my laptop last december. i only uses it for school projects and related stuff. not gaming. Only recently, my laptop wont turn on even if i plugging the power socket in. it wont show any life. please help

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RELEVANCY SCORE 56

Hi

Iv'e got a real strange problem with my lappy.
It is a Dell Inspiron 6000.
The problem is I can turn it on with battery plugged in no problem. I can turn it on with just the power cable plugged in and no battery with ease. But when I try to turn it on with the power cable AND the battery plugged in it shows all the lights and then just stalls. It is still on but doesn't get anywhere.

Can anyone help?
 

A:laptop wont turn on

I guess it's because it can't handle 2 power sources at once. Just use one of them at a time. Why would you need both at once anyway?
 

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