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Dell Latitude E5470 - fingerprint & headphone probs - help?

Q: Dell Latitude E5470 - fingerprint & headphone probs - help?

Fingerprint recognition on this laptop is really difficult to use. My old Vostro works quickly and easily, but it has never worked well on this machine.
I have to hold my finger down and press hard, sometimes it doesn't work at all.
I've tried deleting then reinstalling & updating the driver, which has no error message. Tried hardware scan also.
Is this a common problem with the E5470. With this type of fingerprint reader. Or is the hardware just faulty and in need of repair?
I also find that the headphone socket doesn't work sometimes, it doesn't recognise when a headphone is plugged in, and volume continues from the speakers.

Any help appreciated.

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RELEVANCY SCORE 200
Preferred Solution: Dell Latitude E5470 - fingerprint & headphone probs - help?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 95.6

I just got this computer, but the fingerprint scanner does not work.  It seems not to have a driver, and I suspect that the Windows 7 was loaded by our IT folks.
Can I get a driver?

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RELEVANCY SCORE 95.6

Hi I recieved a new Dell latitude E5470 running Windows 7 enterprise today for work, but can't get the Fingerprint reader working at all, can anyone help please?

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RELEVANCY SCORE 94.4

I bought a new E5470 for a work laptop.  When initially received I set up a local account before connecting to our company domain.
My fingerprint has been associated with the local account, and so cannot be used with the account on the domain.  How to I reset / disassociate my print from the local account and reassign it to the domain account?

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RELEVANCY SCORE 93.6

This Latitude E5470 is quite new, but out of warranty, but the fingerprint has never worked properly.
It works sometimes, but mostly not. I've tried re-doing the fingerprint recognition several times, but it keeps telling me that it might need cleaning. I have to put in the pin number most of the time. Its terrible.
My 5 year old Vostro works fine, but this new laptop is really bad - this was an expensive laptop, I'm really disappointed.
It didn't work with Win7 and Win10. 
Any ideas on how to fix this.Should I reinstall the driver (how do I do this?), replace the fingerprint pad - anything else?Thanks
 

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RELEVANCY SCORE 84.8

Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions". 
Dell Latitude E5470/ Windows 7
Bios version 1.14.4
Please Advise

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RELEVANCY SCORE 82.8

Hello, 
I have installed the latest september version of bios and we still have problems initialize tpm. It says 
"Cannot take ownership of the TPM. Access is denied. error code 0x80070005"
I have checked on the bios to see if the TPM is still on and activated. 
I have reinstalled windows twice. Please let me know what I can do avoid this error. 

A:Dell latitude e5470 unable to initialize tpm

The latest bios is November 2016 www.dell.com/.../DriversDetails

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RELEVANCY SCORE 82.8

Hello!
Please, answer for shure - is it possible to put into Dell E7470/E5470 inside WWAN-slot second SSD drive??
(Because I really dont need WWAN modem, but already have M.2 2242 SSD 256Gb from previous notebook.)

A:Dell Latitude E7470 E5470 SSD to WWAN

Found this post with confirmation that E5470 detect SSD in WWAN slot:

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RELEVANCY SCORE 82.8

Hello Everyone!I bought an open box Dell Latitude E5470 today at a very cheap price. Unfortunately this laptop had a non backlit keyboard and a TN (1600 x 900) panel but it had the much needed 6300HQ, so I went ahead and bought it thinking that I can always buy a backlit keyboard later from aliexpress. I looked at aliexpress again today and noticed something I had overlooked before purchasing the laptop and that is that all backlit keyboards available for E5470 have a different shape thanks to the two stupid top mouse buttons that are not present in my variant of E5470. I now have to find a new top panel with frame that has the cutout for those two extra mouse buttons. This is a nasty situation for me as I am not even sure if the required top panel will be compatible with my variant of E5470. Any advise on what I should do?

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RELEVANCY SCORE 82

Hi,
Recently I have bought my Dell Latitude E5470 laptop and from the beginig I have annoying touchpad issue :(
When trackpoint and touchpad are active at the same time, cursor freezes for 3-5 seconds and moves to the left at a small angle. When trackpoint is disabled, cursor freezes for 3-5 seconds and doesn't move at all. If I use touchpad actively, this happens each minute or two.
I have checked this situation from the BIOS and the case looks slightly different, but still the same.
Please, help me to solve my problem. Thank in advance!
I have Windows 10, BIOS 1.9.4, Dell Multi-Touch Touchpad Driver 10.1207.101.113 A06

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RELEVANCY SCORE 82

Hi
Just received my new e5470 with 4GB RAM, I wanted to upgrade to 16GB (2x8GB) which I have from my previous laptop. I found only one slot underneath, the usual place for the 2nd slot next to it does not have the slot set up and it is blank. I have also removed and checked under the keyboard but it was not there either.
The BOIS setup stated that I have two slots, one is 8GB which is I know I have (I changed the 4GB which came originally with one of the two 8GB that I have) and the other is "not slotted" which I am unable to locate.
Does anyone know where is the other slot located?
Thank you

A:Unable to find the 2nd RAM slot Dell Latitude e5470

The manual will have that info. It is most likely under the 4 gb. 
www.dell.com/.../Removing-the-memory-module

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RELEVANCY SCORE 82

I decided to update my drivers and BIOS this morning. My laptop encountered an error during BIOS update and I was stuck in Automatic Repair.

1. I tried restarting the laptop several times.
2. I tried system restore which worked after my second try. The problem is Windows applications like Calendar, Mail, Cortana are not working. It doesn't run and the application is grayed out.
3. So I tried resetting Windows, remove everything which was not successful. Problem got worse, I got stuck on the Dell logo.
4. I ran Diagnostic. No hardware issue found.
5. I tried booting from my bootable USB which contains Windows OS. But my laptop is unable to detect it in BIOS.
5. I read some forums and learned about Legacy vs UEFI and Secure Boot. I disabled the Secure Boot and enabled Legacy ROMS. My laptop was able to boot from the USB and I was able to reinstall Windows 10.

Now, the problem is I want to change it back to UEFI with Secured Boot.
From what I gather, I should do the following:
1. Download Windows OS
2. Make a bootable USB in UEFI mode and GTP partition
3. Change laptop to UEFI mode while Secure Boot is disabled.
4. Re install Windows 10

Am I going in the right direction? Please help me.

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RELEVANCY SCORE 81.2

Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

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RELEVANCY SCORE 81.2

Hi
I recently bought a new Dell Latitude e5470. It is running Windows 7 Pro, but I received Windows 10 on a CD with the laptop. The laptop doesn't have a CD-Rom drive, so I obviously can't install it using the CD. 
On the CD it says "Already installed on your computer", but I don't understand what it means. 
How can I install or activate Windows 10 on my laptop?

A:Dell Latitude e5470 has no CD Rom drive, but received Windows 10 CD with. How do I install?

I'd suggest you purchase a portable disc drive at your local Walmart.
Portable Disc Drives - Walmart.com

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RELEVANCY SCORE 81.2

Hello to all,
       I have a problem. I'm not sure it's a hardware problem but I found it on 40 new and just opened Dell E5470 (the model with finger sensor). The problem is on Windows 7 PRO. The Dell support team is not helping me even if I have bought the "professional support". I also called Microsoft support team and they replied me to call the Dell Support because the software problem...The Dell support told me to call Microsoft support because the harware problem...
The problem is the black screen with windows pointer; please take note that it is no blank screen: BLACK SCREEN and the cursors is the windows graphic pointer, no character cursor. I made many tests: factory restore, restore from the Dell ISO image downloaded from dell website. I didn't found a solution because even if I recovery or even if I restore, the problem reappears. When it appears, I can only do the configuration recovery; instead the safe start and all other ways after F8 don't work. I can only do, I repeat, the configuration recovery or factory image recovery. When the PC starts, I see the windows logo and after a while I see the black screen with the windows pointer and nothing else (and the login screen doesn't appear).
I work in a big company and all PCs & notebooks that we bought are Windows 7 PRO pre-installed (We cannot install windows 10 and other O.S.). When I install the notebook (please take note that I usually install hund... Read more

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RELEVANCY SCORE 81.2

Hi,
Recently, I disabled the Bluetooth icon in Network Connections. After that I could not enable it back as the icon is missing. I tried to search in Device Manager but there is no Bluetooth Radio item.
I tried to use C:\Windows\System32\fsquirt.exe to receive files but got an error message "The file could not be sent because the connection could not be established. Check to make sure the Bluetooth radio is plugged in."
In Services, I can see the following:
Bluetooth Device Monitor, Bluetooth Media Service, Bluetooth OBEX Service, bthserv.
How do I install back the Bluetooth Radio in Device Manager?
Any help is appreciated.

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RELEVANCY SCORE 81.2

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

A:DELL Latitude E5470 unknown device ACPI\DELLABC6

www.dell.com/.../driversdetails

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RELEVANCY SCORE 81.2

Hello All,
I have a Latitude E5470 on Win 7 x64 that I am not able to use the soft key toggle switch (FN + Prtscr) to turn on or off the wireless connection. This functionality works perfectly in the Win10 laptop, however seems that the driver does not allow or is not functional in the Win7 environment. (In Win10 the airplane mode appears when I toggle the option.)
Have anyone experience this issue or knows of a workaround to resolve this in Win7 ? 

Thanks in advance. - Ron

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RELEVANCY SCORE 79.2

Hi Dell!
Recently we buy 12 laptops Model Latitude E5470 for our company.
So, after we installed Epo Encryption, laptop is going on reboot loop
Any ideea?
Regards,
Iulian

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RELEVANCY SCORE 78.4

Hello,
where can I find the Driver for my Dell Latitude E5470 Windows 10 Driver for this unknown Device: ACPI\DELLABC6\2&DABA3FF&1

mfg
Carsten

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RELEVANCY SCORE 74.4

Hello ,
i have dell latitude e5440 , all my driver are up to date , but i can't but a finger print since it says that i need a fingerprint manager application , searched the net for 3 days now and found nothing , please help me to solve this ,

PS : its win 7 pro 64 bits

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RELEVANCY SCORE 73.6

Hello,

I just purchased the computer refurbished from a Goodwill store, but cannot find any fingerprint software for it. I've download some stuff from dell's website, but nothing is working. Anyone know where I can find any?

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3023 Mb
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1287 Mb
Hard Drives: C: Total - 122001 MB, Free - 79709 MB;
Motherboard: Dell Inc.,
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

A:Fingerprint software for Dell Latitude E400 XFR

whats the exact model and service tag number for the Dell
 

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RELEVANCY SCORE 73.2

Hi 
My Latitude D6430 suddenly has no sound, I also disable the hardware driver and update new one but it refused. Pls help.

A:Dell latitude E6430 no sound from both Headphone or speakers

Hello. Use Windows System Restore. (Type system restore into the Windows search box.) Select a restore point dated earlier than when the issue began. See if that helps.

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RELEVANCY SCORE 72.8

Hi all. Since upgrading my E6530 to Windows 10 the other day I can't get my fingerprint reader to work. Two issues: First, when I installed the new DDPA it told me my ControlVault drivers did not meet the minimum requirements. However I can't find any newer drivers anywhere. Second, when I try to use the fingerprint reader to log onto WIndows I get the message "Fingerprint not verified' even though I enrolled the prints with DDPA and with WIndows.
 
Any help here?  Thanks .......... Rob

A:Dell Latitude E6530 Fingerprint Reader Issues

I have the same problem, also I could 't find the finger print setting in my security console, see below my image.
Any body please help us with these problems.

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RELEVANCY SCORE 72.8

Hello,
After installing Windows updates and Dell's updates, including the "Dell Data Protection" software, the fingerprint login option ceased working.
I tried configuring the fingerprint login via the DDP Console, but in the end of the process (after configuring the fingerprint) it says that "The biometric unit is not in the proper state to perform the specified operation". What does it mean?

It is worth noting, that the biometric device reads fingerprints (I'm able to add\remove fingerprints via the Windows sign-in options screen and via the DDP Console, until it says that there is an error as stated above).
OS: Windows 10 pro
Please advise.
Thanks in advance!

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RELEVANCY SCORE 72.8

Hi,

My Dell Latitude LS screen has a vertical single pixel width line where the pixels only show the color neon green or some flashy green shad only. Is there a way to fix those pixel. In the strict sense these are not dead pixels because they do light up but they do not show anything. I have found websites suggesting, I squeeze, or massage that particular area of the screen while the LCD is on and off and then on. But that does squat for my laptop. Does anyone have any suggestions or may have come across a similar problem. Thanks in advance.
 

A:Dell Latitude LS LCD Screen Probs

Hi and welcome to Techspot. Is the laptop within warranty? this sounds like something Dell would replace.
 

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RELEVANCY SCORE 72.4

Hi,
I got a new Dell Latitude E5550 laptop at work two weeks ago. Everything worked perfectly, except that the jack of my headphones seemed to pop out quickly, but that wasn't much of a problem. But now, since two days, when i plug in my headphones, the internal speakers of the laptop keep playing, and no sound is produced by my headphones. I checked the Sound Manager and it doesn't detect when i plug in my headphones.
I checked if an other type of headphone would work. Those were detected and worked perfectly. I also checked if my current headphones would work on my smartphone, and that worked as well. So the headphone (JVC) can't be the problem. The only problem seems to be the detection of this specific type of headphones by my laptop.
I already installed several new drivers and updates and checked the support page of Dell, but this didn't fix it. I just think its really strange that my headphones used to work on this laptop, but suddenly not anymore.
Can somebode please help?

A:Headphone suddenly not detected anymore (Dell Latitude E5550)

jvdickeI already installed several new drivers and updates and checked the support page of Dell,
Hello. Test by switching from the Realtek audio driver to the Windows native audio driver.
1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".3. Select to "Update Driver Software".4. Click on "Browse my computer for driver software".5. Click "Let me pick from a list of drivers on my computer".6. Put a check in the box "Show compatible hardware" if not already checked.7. In the list of devices, click "High Definition Audio" (the native driver).8. Click "Next".9. On the Update Driver Warning box, click "Yes" (install the driver). 10. Restart the laptop if prompted. If not prompted, then no need to restart.[To get back to the Realtek driver, do it again but reverse the names in steps 2 and 7.]
If it works with the native driver then the problem is the Realtek driver. If it doesn't work with the native driver then probably a hardware issue.
jvdickeI just think its really strange that my headphones used to work on this laptop, but suddenly not anymore.
When a laptop is running a Windows operating system, the headphone jack detects headphones using impedance sensing. Because impedance can vary quite a lot between different model of phones, s... Read more

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RELEVANCY SCORE 72

Bought this computer yesterday and fingerprint reader doesn't work. I've installed Dell Data Protection (Recovery, Update, Endpoint Recovery, Security Tools... etc) and I still can't get the fingerprint reader working. I don't understand why it's not installed there in the first place.

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RELEVANCY SCORE 72

I cant setup my fingerprint reader on windows 10 , it doesn't show on sign in option ! driver is installed hope somebody help ,thank you  

A:dell latitude e7270 fingerprint reader setup and installation

You must enroll in Windows Hello by setting up a PIN and then, you'll be able to setup fingerprint. Please click on link below for additional information:
Setting up fingerprint sign-in on Windows 10 - IT Tutorials

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RELEVANCY SCORE 71.2

Hello,
I have a curious Problem with a Fresh windows 10 Install (restore from Dell Media) and he Fingerprint Reader.
I installed all drivers inkl. Dell Security Tools. 2 Fingers are recognized in Software.
But after Restart from Windows, Login is only possible with PW or secure Question. When i then lock the laptop, login with finger print is available and possible ?!
Also when I then shutdown the Computer and re-power on, fingerprint login is also possible.
But when i press Reboot in Windows, the reader is again not available.
Also when the Computer hits standby and then is power on again, fingerprint is not available.

What can I do to get this reader always available ?

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RELEVANCY SCORE 71.2

Hello to you all !
I am stubbing to get the fingerprint scanner working on my Dell Latitude E7470.
I already get stuck when i want to set up my fingerprint in Windows Hello. 
I must get my finger on the reader but can wait very long before the reader recognizes a finger on the reader, sometimes it does not see my finger at all ...
I installed the latest Control Vault driver (version A.09)  from the Dell Website.
If i install the previous Control Vault driver (version A.08) i can actually get through the set up from Windows Hello (that goed not very smooth and rather slow but i manage to finish it)  and use the fingerprint scanner BUT it is very slow with recognizing my finger and sometimes it does not recognize it at all ... 
Is there a driver issue from Dell (version A.10 with Latitude E7470) or what is happening here ?
Can someone help me to get the fingerprint scanner work properly ?
Thanks in advantage for your help !

A:Fingerprint scanner not working properly Dell Latitude E7470 (Windows 10 Pro 64-bit)

Hi Daniel who ...,Thanks for posting.Here is some information you may find helpful:http://dell.to/2xWt41Ohttp://dell.to/2xWt4yQhttp://dell.to/2xX0MVi

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RELEVANCY SCORE 70.8

I purchased my laptop about a month ago and just over a week ago my internal speakers stopped working and instead just make a very quiet popping/cracking sound when audio is being played. My headphone port still works perfectly tho. Every so often the speakers will start working again randomly but always eventually stop working again. I'm guessing it is a hardware issue and plan on sending it back under warranty but just wanted to make sure as happened very randomly.Cheers

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RELEVANCY SCORE 70

 recently bought a Dell latitude E6420 i5-2520M 8GB and I am experiencing a very annoying issue with the speakers.
The sound coming from the speakers worked until I plugged in the headphones jack into the computer for the first time - when I unplugged the headphones internal speakers stop to work completely.
What I have tried so far with no success:

Uninstall and reinstall windows audio/sound drivers
Tried Realtek drivers
Disabled headphones
Recovery and reinstall Windows 10

What is strange is that every time I uninstall and reinstall the sound drivers the speakers start to work again until i plug the jack of the headphones and again speakers stop to work. Any Idea?
Please let me know what you need to know about my computer to better understand the problem and I will amend the question accordingly.
Thanks!

A:Dell latitude E6420 - plug headphone jack in stop internal speakers to work

I resolved installing windows native audio drivers
en.community.dell.com/.../20650645
Apparently, this is a known issue with the Realtek drivers on the Dell Latitude.

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RELEVANCY SCORE 69.2

I installed Windows 7 Beta on a Dell Latitude D620. Laptop has built in UPEK
biometric fingerprint reader.  Windows 7 did not automatically install a
driver.  I first installed the driver from Dell.com for Vista 32bit. 
Device manager shows driver installed and hardware running, but the
fingerprint reader does not show up in the Biometric Devices screen
from within the Control Panel.  Next, I went to UPEK's website, and
downloaded a driver dated 12/2008.  Same scenario, device manager is
good, but no device showing up in Biometric Devices in Control Panel.  I
removed driver and rebooted machine before and after each attempt. 
Anyone have any ideas?  Or are the existing drivers just simply not
supported currently by Windows 7 Beta fully?  Thanks in advance! - Brian

A:Problem getting UPEK fingerprint reader in Dell Latitude D620 to show in Biometric Devices screen

I checked that with UPEK, and my reader according to the Windows 7 Alert Center, "The model name of your Fingerprint Reader is TCD
41/42/50", is a currently supported reader for this beta??? - BrianUPDATE...I contacted UPEK and they have helped me to get this working.  There are two things I needed to do:1) Download the UPEK Windows 7 Beta software and drivers from here:  http://www.upek.com/win72) Once software is installed, go to device manager, right click on the UPEK reader, go to the power management tab, and uncheck the option for Windows to allow this device to save power or go to sleep.  Reboot.Once I completed this, the UPEK reader worked fine.

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RELEVANCY SCORE 67.2

HI folks, 
Not sure if this problem belongs here but I thought I'd give it a try. 
So my laptop(on battery) windows loading starts and ends and before the logon screen the laptop goes dead. 
On AC power I don't have this issue. 
I havent tried fresh windows installation etc because it's a work laptop and would result in a couple of days delay before i get back on track. 
Any solutions ?
Many thanks 
Ahmed

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RELEVANCY SCORE 67.2

Latitude E5470 with Win10 64bit has an unknown device:ACPI\VEN_DELL&DEV_ABC6ACPI\DELLABC6*DELLABC6Do you have a driver?Thanks

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RELEVANCY SCORE 66.4

Hi Guys,

 It's my first post, i need help with a Latitude E5470, we got it with Windows 7 preinstalled, i load our Windows 10 corporate image on it and encripted using Bitlocker.
 The problem is that the user forgot his Bitlocker PIN and locked the TPM, i got to Windows using the recovery key and decrypted the drive succesfully. Now, when i try to encrypt the drive i got the "The tpm on this computer is currently locked out" message.

 I already upgraded the BIOS to versión 1.4.7, formatted the drive and loaded OS again, restored BIOS defaults/Factory settings, used PowerShell commands but all with no progression.
Thanks in advice for any help.

A:Tpm on Latitude E5470 locked out

The TPM can be cleared by using the Windows administrative snap-in (start-run-tpm.msc).
Note that doing so will clear not only the TPM keys but everything protected by them.

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RELEVANCY SCORE 66.4

Can anyone point me to a simple guide to setting the bios such that the system will boot from a USB drive if attached?

Thanks

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RELEVANCY SCORE 66.4

I want to upgrade my drive to a hybrid TB drive but I can only find those in 9.5mm width. Will that fit my laptop?
I can't find a straight answer in the support docs.

A:Will a Latitude E5470 fit a 9.5mm 2.5" HDD?

That chassis will take a 9.5 mm drive -- the higher line 74xx models are slimmer and are 7 mm only.

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RELEVANCY SCORE 66.4

Will the following batteries:
Battery RYXXH  or YD8XCWork on a Latitude e5470
It appears they are compatible

Thanks

A:Latitude e5470 Battery

Both are compatible with that system.

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RELEVANCY SCORE 66.4

I was offered either a Dell PA-2E and a Dell PA-3E by a friend to use with my Latitude e5470. I lost my original charger and part of the attractions of these other two chargers is that they are slim and better for packing for the travel I have to do.
Is there any reason that these two charges would not work with my Latitude?

A:Latitude e5470 Charger

If the system has integrated video, either will work.  If it has  hybrid video you need the 3E (90W) -- the 2E (65 W) doesn't provide sufficient power.

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RELEVANCY SCORE 66.4

I'm interested to hear about your experience with this.
Do you use fingerprint recognition? How does it work for you?

Mine is terrible, it doesn't work or is very slow.

I'm interested to know if this is a fault with my PC or normal for this reader.
thanks

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RELEVANCY SCORE 65.6

Guys,
We just received a batch of E5470's but we are unable to encrypt them with Bitlocker.  We will be installing Win7 64bit.  The BIOS is at 1.12.6.  We will PXE boot and image these from a MDT.
In the BIOS, we select:
Boot sequence - UEFI (uncheck onboard NIC ipv4 and 6)
Advanced boot options - Select "enable legacy option ROMS" and "enable attempt legacy boot"
Integrated NIC - Check "enable UEFI network stack" and "enabled with PXE"
SATA Operation - AHCI
Security TPM 2.0 - "TPM On"  "SHA-256"  "Attestation Enable" "Key Storage Enable" and of course "Enabled"
Secure boot enable - "disabled"
MBAM gets loaded during the image.  When we login and attempt to enable bitlocker, it fails to encrypt every single time. 

At the first login after the image, the TPM does show in device manager as "Broadcom USH" with an exclamation point.  After running Windows Updates and rebooting, it'll show as "Trusted Platform Module 2.0".

Does TPM need to be at 1.2 instead of 2.0?
Could someone please post the exact steps in order to get this enabled? 

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RELEVANCY SCORE 65.6

I would assume this issue is because our company images laptops and removes all of the Dell software.  Can someone tell me what I need to download to be able to see on-screen volume and brightness?

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RELEVANCY SCORE 65.6

is it possible?  more precisely adding a samsung 960 Pro Nvme 1T

will I be able to boot Linux using it?

thanks and regards.

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RELEVANCY SCORE 65.6

Hi ,
I am having problems installing our corporate version of Windows 7 Enterprise.
I have four new E5470 Laptops, all without an internal CD/DVD drive installed.
When loading Windows 7 Enterprise from either an external USB connected CD/DVD Rom drive, or from a USB 3 stick, the installation commences as far as letting you change the language set from US to UK English but then bombs out after this.
It comes back with the error "No device drivers were found. Make sure that the installation media contains drivers and then click ok". 
I have downloaded and installed all the drivers from the Dell web site for this model laptop onto the installation USB 3 stick but it still does not see and let you select them. Or if you plug in another separate USB stick or if you burn the drivers to CD and change the disk in the external drive unit.
It seems to be because these 'drivers' or whatever files are required, need to be slip streamed into the installation routine.
I have four of these laptops in total, all brand new, and the fault happens on each.
Windows driver problem? 

A:Latitude E5470 - Win 7 Installation - No Drivers

If I understand your situation properly, we're in the same boat. Basically I received a laptop with the 7 pro install on it directly from Dell and wanted to install 7 enterprise by using a bootable USB.
Due to the age of the win7 ent installer, a lot of new dell systems are coming with usb hubs which can't properly read an external drive without the USB3 driver being manually installed during the process. Since the problem is that it can't read the USB, you can't put the drivers on the USB. My solution was to put them onto a partition on the internal drive and install them from there. Once that was done (and the installation media was in the USB on the right side, as the back would still not recognize it?), I hit the rescan and the OS installation went forward without issue.
If you want to actually solve your problem to avoid this in the future, you could potentially import the USB drivers into the bootable .wim through use of the DISM tool, but my first attempt resulted in a frozen installer so I didn't bother. I have had the same issue with a few new Optiplex towers, so it might be worth it in the future.

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