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fell for scam

Q: fell for scam

Unfortunately, my elderly parents fell for a scam today.

Evidently mom was reading some news story online and they got some pop up saying they had a lot of infections and the hard drive was going to be destroyed shortly and to call this specific 800 number.

So what do they do? They call the number. And then they type in some stuff per their instructions which gave these people access to their machine. My mother then had the idea to call me and ask me if this number was legitimate or not.

I told them to hang up the phone with these people and to pull the plug on the computer immediately. It took some convincing but they did it.

I?m totally not sure what to do now. These people never asked for any money, but they had full access to their machine. My mother couldn't tell me what they had her type in to give them access but she did say something about the rundll32.exe. That's the most information I could get out of either of them.

I think I have to assume the worst in that the bad guys have access to anything and everything that was on the computer, passwords, etc. Luckily they don?t do any online banking or anything of that sort. But isn't the entire machine now a security risk?

I think I also have to assume that they installed some sort of backdoor to re-give them access to the machine once they turn it back on again. I've told them not to turn on the machine for now.

I also wonder if the bad guys could somehow get access to their internet gateway. Is there a way to check that it's safe to connect to that gateway with other devices?

Any general suggestions on what to do now? I'm not asking for help on any malware removal. Would that even be possible in this case? Unfortunately, they are 1,000 miles away from me, so I can't help them very much directly.

RELEVANCY SCORE 200
Preferred Solution: fell for scam

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: fell for scam

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RELEVANCY SCORE 69.6

Hi, 
just got a phone call from my mum and she has fallen for a phone scam.
Basically an 'AVG looking' box kept appearing over her browser, so she clicked it, and then it wouldn't go away. There was a free phone number to ring, so she rung it and spoke to a person in a call centre. They took control of her computer, and scanned it, and it said she had a trojan. Then they asked her for a payment of £110 and then asked her to enter the admin password on the screen. Luckily by this point she got suspicious, and hung up. 
How safe is her computer to use now? I haven't got the computer in front of me, and wont be able to fix it for a while, but I'm just wondering if it needs a full clean install, or would just require some house keeping.
She didn't enter the admin password, so how much damage could they have done without it? I'm a mac user, so not totally sure on windows issues. 
she has AVG installed, so would it be a simple scan with that?
thanks!

A:Mum fell for phone scam, can anyone help

i just found this info online, which is probably the same thing:
A (slightly) more legitimate version comes from a company called Help PC Online, which "Which" investigated.  Their British phone number actually connects to a call centre in Delhi and their address in Crawley appeared on Google to be a car park! For £110 per annum they promise to give you support. They then take over your PC and install and run two (legit) free packages (Ccleaner and Malwarebytes) Whilst I thoroughly approve those the charge is excessive. But there can be much worse consequences from allowing someone to take over your machine.  In fact you are giving them the right to search the whole hard disk and they may find details you would prefer not to disclose. 

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RELEVANCY SCORE 69.6

So I never knew about the scam before this happened, I was oblivious to what was happening. My laptop is a Dell Latitude D530.

Now I have the issue where the hacker configured a password onto my computer, but said the viruses wasn't removable, I doubt that much. So I called a repair shop to come over and fix the issue, but is the bios battery inside the computer, cause I don't see one underneath the battery.

Windows 8.1
 

A:Fell for microsoft scam

Welcome aboard

Not sure what your actual situation is.
You said you called repair shop and...?
 

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RELEVANCY SCORE 68.8

I fell for the technical support scam and paid the fee and granted them access to my computer and they were downloading a couple of programs,but at the same time I told a friend about it and they told me to turn off completely. The scammers continue to call me. I am scared to turn on my computer and would like to know what to do about this.already called the credit card company to cancel the payment.

A:I fell for the technical support scam

Unsolicited phone calls (aka Tech Support Scamming) from "so-called Support Techs" advising your computer is infected with malware has become an increasing common and prolific scam tactic over the past several years.
In the majority of these cases the scammers use social engineering to trick a victim into spending money for unnecessary technical support or to buy an application which claims to remove malware. In other cases the caller pretends to provide free security checks or direct the download and use of a bogus registry cleaner which purports to find thousands of problems, then offer to fix the computer for a fee. If the victim agrees, the support usually costs hundreds of dollars and often leaves the victim's computer unchanged or intentionally infected with dangerous malware.
Another scam tactic involves tricking their victims into believing that their computer is infected by having them look at a Windows log that shows dozens of harmless or low-level error entries. The scammer instructs their victim to type "eventvwr" in the RUN box to open Windows Event Viewer and points out all the warnings and error messages listed under the various Event Viewer categories. The scammer then attempts to scare their victims into giving them remote access to the computer in order to fix it and remove malware. More nefarious scammers will install a backdoor Trojan or Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to ac... Read more

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RELEVANCY SCORE 68.4

My wife fell victim to a cold call from an agitated "Security" service individual that led her to "error" messages in the event log and then coerced into installing ammyy remote admin management capability to "fix" the problem. This is a common attack (seach "ammyy") usually to sell bogus services or windows 7 upgrades (credit card snatching). However, for the brief time before she closed the remote admin program after becoming aware that this was a scam, the scammer had full access to her computer.

I've run Avast, Spybot S&D, TrendMicro HouseCall, McAfee Security Scan, Malwarebytes. These found a few tracking cookies and something related to Installshield 2k2 (that sends tracked info to some site). Anyway, it now looks clean (programs removed cookies and registry entries).

I have a HijackThis log attached that seems ok, but not sure about all the entries. Any extra eyes on this log appreciated!

Thanks!, George

A:Fell for ammyy remote admin scam

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the ... Read more

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RELEVANCY SCORE 68.4

My mom got a call from a supposed "Microsoft tech" who said her computer was sending out messages that there was a security problem.... you know... the "you need to buy my support" scam. They proceeded to do the usual having her look at log files & other system messages to scare her. But the worst was that they convinced her to give them remote access using "showmypc".  By the time I came home it had been running on her laptop for 4 hours. Thankfully, she told them to call back when I was home for payment for their service. Ya... that's not what they got when they called back! I'm concerned about what they might have been able to do with all that time & ability to access her laptop. I'm also concerned about access to our entire network. What would you suggest... not just for her laptop, but for any other devices on the network? ThanksMod Edit by quietman7: Referred to AII from this topic.

A:Elderly mother fell for "MS tech" scam

Let's scan your mom's computer and see if anything malicious is there.  Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware (MBAM) to your d... Read more

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RELEVANCY SCORE 68.4

and now my machine is really playing up.
Acer M1641 Intel Core 2 Duo E4700 at 2.6GHz
3 GB RAM Running Vista Home Premium Version 6 Build 6001 Service Pack 1.

I am getting:
System Hang-ups
Random IE pages appearing for no apparent reason, especially as I use Firefox!

Ran DDS and GMER, but had to do it in Safe Mode as GMER caused a Hang-up which only a single finger re-boot (mains off at plug) would cure in ordinary mode. So here is DDS.

Hope you can help. Many Thanks. Jeremy.


DDS (Ver_09-06-26.01) - NTFSx86 MINIMAL
Run by Jeremy at 23:12:19.75 on 20/07/2009
Internet Explorer: 8.0.6001.18783 BrowserJavaVersion: 1.6.0_13
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.3071.2669 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Users\Jeremy\Desktop\dds.scr
C:\Windows\system32\... Read more

A:I fell for the Adobe Flash Upgrade scam...

Hi Jeremy,

Please visit this webpage for download links, and instructions for running ComboFix tool:

http://www.bleepingcomputer.com/comb...o-use-combofix

Please ensure you read this guide carefully first.


Please continue as follows:
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix, link
Remember to re-enable them afterwards.

Click Yes to allow ComboFix to continue scanning for malware.

When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
New dds.txt log.

A word of warning: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix. This tool is not a toy and not for everyday use.

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RELEVANCY SCORE 67.6

Just today I got a call from someone named "Mike Anderson" (He gave a number claiming to be "Windows Tech Support" and he preyed on my lack of technical expertise. I feel like a freaking moron!
 
I am on the computer this happened to and do not have access to any other machines in order to download or transfer software. It runs Windows Vista Home Premium 32bit. I've had this computer very a very long time, and I feel so dumb that I fell for this! I thought stuff like this came in emails, not the phone! I don't even know how he got my number!
 
Anyway---
 
He connected to my PC using an Ammyy program and brought up a whole bunch of scary stuff. I told him "wait, I have McAfee, it blocks anything that doesn't belong. I also use Malwarebytes and it's done great for me."
 
The guy told me it's hackers, not a virus, and McAfee is useless, and proceeded to uninstall McAfee and my iObit defragmenter! He then installed CCleaner (I don't dare touch it). He had control of my PC and had me log into my email to send emails to a bunch of email addresses(he added them to my contact list).
 
I don't dare change any passwords until I'm sure there isn't anything still on this computer that can see what I change it to.
 
My Windows firewall is disabled and can't be reenabled. I tried to update Malwarebytes, but it failed and my computer rebooted itself. I went right to the malwarebytes site, downloaded and installed it without a problem. I ran in regular mode sinc... Read more

A:I fell for a Creative Solutions scam and I feel stupid. Please help.

There is no edit function, oops! I forgot to mention that I will not run any software that will alter anything until advised. I'm working on using tools that scan things so I will have logs available if I am asked to post them in the log forum.

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RELEVANCY SCORE 67.6

Today my mother fell for a phone scam - the scammers called out of the blue, pretended to be from an ISP, used the Event Viewer to convince her there was something wrong with the computer's (Windows 7 Desktop) internet connection, and got her to install Teamviewer and presumably give them access (she doesn't remember what happened exactly, but she says she followed all their instructions). After doing everything they wanted, then they said that it was all fine but they wanted to speak to the account holder who was my father - he wasn't there at the time. Anyway, they called back in the evening, and I pretended to be my father. I played along up to the part where they wanted me to give them the Teamviewer ID and password and then hung up. Since then I've deleted Teamviewer and have run Malwarebytes Anti-Malware and Superantispyware which didn't turn up anything that looked too serious.

My question is: what were they after? Presumably money, but I note the following:
1) At no stage with the conversation with my mother or me did they mention payment or credit card details
2) The computer seemed to be working fine, with no obvious changes like new password checks/bricking/ransomware/new software (other than Teamviewer)
3) I can't work out why they would have wanted to talk to the account holder when they presumably got remote access already via my mother who believed them

I'm not sure what I'm missing and any insight would be much appreciated.

A:Mother fell for remote access phone scam - what were they after?

  
Quote: Originally Posted by cwan


Snip, snip...
My question is: what were they after? Presumably money...
Snip, snip...


You are correct. Please pardon my abruptness but no further speculation is really required regarding scams. You did well to not lose any money.

Cheers.

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RELEVANCY SCORE 67.6

Hi,Well this is my first post in here but I've visited many times over the years.So yesterday I was busy trying to get all my tax paper ready for the accountant, phone rings and my wife hands me the phone.Indian accent lady on the other ends of phone tells me that shes calling from some IT company and my computer is infected and it's sending warning messages to them, I was having a hard time understanding her and at the same time sorting paper work out. so my mind wasn't completely with it. My laptop was purchased back in 2008 and it's probably time to get a new one, over the last month it's been running slow etc, I clean a whole bunch of things, purchase another software to try help fix things up etc.But over the past 4 days my primary email address that's [email protected] was getting a huge amount of virus emails, so I figure this lady was some IT person from Rogers, they also have call centers in India and other countries, unless you talk to customer relations.Anyway, after she had my run a few "Run" CMD type commands she told me yes your laptop is infected and all software is corrupt.She had me visit ammyy.comI questioned her for a little about why would I need to use a remote desktop app, she said her tech guy will help guide me to remove/fix problem, so being stupid I granted access, then after running one more CMD command, not sure what the command was but after it finished it said something like:"All software has been deactivate... Read more

A:I fell for the Ammyy SCAM via phone call - Have I been infected

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. Please take note: If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available. If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic and do their best to resolve your issues. If you have already posted a DDS log, please do so again, as your situation may have changed. Use the '... Read more

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RELEVANCY SCORE 66.8

Windows XP pro.  SP3 Gigabyte Motherboard. 32 bit system.  500 GB drive got call from "Microsoft" saying errors had been sent and they could tell me how to fix. them.  Yes, I had errors sent resulting from multiple tries of migrating 500GB drive to 1TB drive.  several unsuccessful attempts. When I realized this MS call was a scam and they were IN my sytem - I disconnected from the net.  tried to find the logmein software and remove it.  couldn't find it. I'm still not sure which drive they accessed because I had so many issues with my cloned drive not showing up properly.  Had multiple drives running. cleaned and defragged with Glary utlities (big mistake) shut down system and tried to reboot with no luck' couldn't use XP disk to repair.  would get to 'starting windows' and would get blue screen. took out all drives except the original.  dug out the motherboard install disk.  used that.  got system to boot into windows. no internet connection but did have AVG Pro trial installed.  Did a scan and found 28 items but said can't remove them.  IRC Hook was the one that showed the most. I'm unable to copy files from that system to a floppy or CD.  I did a screen shot and could send that if it would help.  I can open desktop files but can't move them or 'send' them to USB drive seems that the virus disabled all the normal services.  keep getting error mes... Read more

A:Fell victim to "microsoft" scam and now system is infected and AVG can't cure

(been getting help from the TEch Support site.  Great people.)
 
Hello avatrx -
Please tell us only when you have Fully finished with the other support people, and yes they are good.
Note that we do not help you while you are getting help at other places.
We would also like you to leave a link to the topic there when you are finished.
The advice may clash, with 2 versions of opinions from each site -
 
Thank You -

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RELEVANCY SCORE 65.2

My husband fell for the phone call that our windows certificates were expired. He followed the prompts of the caller which gave the caller control of the computer. He got all the way to the costs before my husband realized something was amiss. Needless to say when I got home there were open files on my computer to prove the callers point. I used AVG to search for malware. it found 3 items and destroyed them. I used the window defender and it found nothing. I then found 3 files in my download folder and attempted to delete them one would not delete the Ammyy-(1) (I may not have that correct). So I scanned it 3 time with AVG and it was not infected. I asked a friend how to remove the file and they suggested I do it in safe mode. I went to safe mode and have been stuck in this Start-up repair. Start up repair cannot determine the cause of the problem. I am running windows 7 (professional ?). I don't have any disks, but I can attempt to get them from work if necessary. Any help you can lend I appreciate. I really don't want to lose my photos.

A:Fell for the phone scam Ammyy computer stuck in Windows error recovery

Hi jamiespull
 
My name is polskamachina and I will be assisting you with your malware problem. It sounds like you are unable to boot into normal mode, is that correct? Or do you get stuck in Start-up repair only when you boot into that mode?
 
polskamachina

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RELEVANCY SCORE 46.8

I've never seen this before. When I'm on the internet, it usually happens after a search and clicking on a few links. When I get redirected, one thing that will happen is that an audio file will start running, talking about an investment which is obviously a scam. Another time, I will get a full screen with an official-looking screen that contains text saying that "it appears that your browser is set to show popups" (or something close to that) and that I should phone a toll-free number immediately.
 
I've run Malwarebytes, Spybot, Superantispyware, Hitman Pro, and Eset Online scanner. While all of them have found something, the problem persists.
 
I download and ran FRST64.exe and the log files are posted below:
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:07-09-2015
Ran by Owner (administrator) on OWNER-PC (10-09-2015 00:19:20)
Running from C:\Users\Owner\Desktop
Loaded Profiles: Owner (Available Profiles: Owner)
Platform: Windows 7 Home Premium Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: IE)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(ASUSTeK Computer Inc.) C:\Windows\System32\FBAgent.exe
(ASUS) C:\Program Files (x8... Read more

A:Browser Hijack with audio - Investment scam - fake virus scam

Hello techboy I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NO... Read more

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RELEVANCY SCORE 43.6

I fixed the problem which was simple but here's the story. Wife was on Computer, all of a sudden a screen popped up stating that a problem with windows was found and that you cannot shut off or restart your computer as it may not start up again. Now this message from Microsoft was very authentic looking, not a short paragraph but three paragraphs long, along with the instructions to call this number which is a microsoft teck number to get a fix for the problem. Very legit page, response number etc. Did not call cause it was to good to be real. Should of kept the phone number, but I forgot, it said if you call this number and if you do not get an answer, go to this website and it will tell you what to do. A little shaken but called a very tech person I know and he said that there is no way microsoft would know that, besides it would of come up earlier. Rebooted and nothing happened. Just a warning for anyone out there that there is a very authentic looking popup you get thats bad.
 

A:Solved: web scam attack. SCAM

Some people who are trusting or naive continue to fall for it and get bilked out of hundreds of dollars.

--------------------------------------------------------------

Go here, then click the large blue "Download Now @ Bleeping Computer" button to download and save AdwCleaner.exe to your desktop.

Close all open windows first, then double-click AdwCleaner.exe to load its main window.

Click the "Scan" button, then allow the scanning process to finish.
(Note: Several seconds may pass before the scanning process starts, so be patient.)

Click the "Logfile" button.

When the log appears, save it.

Return here to your thread, then copy-and-paste the ENTIRE log here.

Note: After you submit the log, close AdwCleaner. If a warning appears, click "Yes".

-------------------------------------------------------------------
 

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RELEVANCY SCORE 38.8

Usually with most computers (or previous ones at least...) if the key fell off (not the white part, just the key), I was able to just press it down and pop it back on. This one won't stay on. Help?

A:Key fell off!

Do you mean the key number from the keyboard?

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RELEVANCY SCORE 38.8

I opened a video file I downloaded, and I was redirected to a website, and like a total idiot, I downloaded this exe file and I am 99% sure I have a virus now.

I am trying to run SpyBot Search and Destroy, but I get this error message...

"Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

I am the computer's administrator.
Not sure where I should go from here.
I did find several other threads on this topic, but they all seem to trail off and not offer any solutions to someone a reader that is just passing by.
Any help would be greatly appreciated, thank you!

A:I can't believe I fell for this...

Please run this application them immediately run the othersIf you use Spybot's Teatimer function, it needs to be disabledPlease download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer or you will have to run it again===============================Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.Double-click on mysetup.exe to start the installation.If that did not work, then try renaming and changing the file extension. click this link if you do not see the file extensionRight-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.Right-click on mbam.ex... Read more

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RELEVANCY SCORE 38.4

Hi     Has anyone else had CDs falling into their computer when uploading music or other things.This happened to me last month HP took the computer any took out the two CDs and sent it and the CDs back but it has happened yet again. I have spent hours trying to get on the chat line then a long time chatting with them previously but they dont seem to undersatand simple things like the CD is still inside the computer.It this a design fault?

A:Re: CD fell into computer

@Graeme64,It is not a design flaw.  The media is supposed to be "clicked/snapped" into the holding tabs, because of the vertical design. Now, it becomes operator intense. How else would a vertical disk stay in-place. You could try to shake it out. https://www.youtube.com/watch?v=AFEFhFY3tLs 

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RELEVANCY SCORE 38.4

So I put my laptop in cinema mode (keyboard down) and when I put it on the table and slid it, the shift key popped off. I can't seem to get the bugger back on, it doesn't look broken. Any recommendations?

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RELEVANCY SCORE 38.4

 
I just got my computer - put my printer/scanner disk in and it disappeared.   So irritating.  Pretty basic function to have such an obvious flaw.  This computer is also noisy.   The fan runs and hums continuously.  HP all in one.
 
Now I have to take hours out of my day to find someone to get the disk out.  This is unacceptable.

A:CD fell into computer

@BoiseRE,I moved your inquiry, as you appended to a 3 yr old inquiry.Vertical CD/DVD slots do require that you snap the media into the holders.  No doing that allows the media to move within the tray, as you noted.  It is a human error.

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RELEVANCY SCORE 38.4

I bought a compac 6 months ago. It fell on the floor and won't start. Any ideas what could be wrong with it and what I need to do to get it to work.

Thanks in Advance.

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RELEVANCY SCORE 38.4

hi, lemme give you some background info first. I mod and repair xboxs, and i was fixing one with vid problems and it came out good. I installd a mod chp and it came out good but the hdd woodnt boot. i switched to my hdd and it booted. I looked at the IDE interface and a pin from the top row was missing. now i have a old unusable hdd and someone told me to take a pin from that one. put some solder on it, let it dry place it in where it was and heat t he pin til the solder melts. otherwise just replace it. currently i can acces files on the drive by ftping from the modchip menu

for anyone that confused, a hdd lost a ide pin and wont boot, i can acces files by ftping to it. I can solder pretty good and have a useless hdd with pins i can use.

any ideas?
 

A:Help, IDE interface, pin fell out

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RELEVANCY SCORE 38.4

I have a Dell Inspiron 1100 laptop and recently my F9 key fell off. I know I don't use the key often but it just looks odd not having it there. any suggestions? thanks
 

A:keyboard key fell off

Perhaps laptop keyboard are different, but why can't you just stick it or glue it back on? I agree not much use for the F9 key, perhaps some games.
 

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RELEVANCY SCORE 38.4

I have a Pavilion 20" All-in-One computer. (Model: 20-b314) I put a cd in the drive and it closed as normal. When I went to play it the computer said "no disk". I opened the drive and it was gone....how do I get my cd back?

A:CD fell into computer

Hi JOVIL, sorry to hear that you are having issue with retrieving a  C.D. from the drive. I have looked into the issue for you. Is it computer still under warranty? If so, I would suggest that you contact HP Total Care at 1-800-474-6836 for warranty options.  If this number is outside your calling area, here is a link to the world wide sited so you can get support in your area.  http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Sorry for the inconvenience on this matter.

 

Thank you.

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RELEVANCY SCORE 38.4

where does the main video card power supply cord plug into on an acer computer?

 

A:wire fell out

Probably different on every model. Is this an extra power supply connector beyond what the card gets through its slot?
 

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RELEVANCY SCORE 38.4

Two Win98 and one Win95 connected via 10/100 adapters through a D-Link DSS-5+ switch.

One WIN98 box 'fell off' the network. It can no longer see anything in Network Neighberhood, not even itself.

No problem dialing up and connecting to the internet.

It can ping the other computers as well as its own IP address.
The other computers can not ping it, althought the appropriate activity lights flicker on the switch.

I have removed everything from Network Neighborhood and reinstalled from the Windows98 CD.

Do these symptoms bring back any memories ?
 

A:Win98 box fell off the LAN

Reset the switch and try another port
 

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RELEVANCY SCORE 38.4

So just like 15 minutes ago, my PC fell down. When I say fell, I mean the system unit struck the floor at a height of like meter (guesstimating the height of the table). It fell down because I was relocating my desk, the system unit is placed on another table (If you're asking why, I'm on a flood prone area so I can't place my unit on the floor; the table was the only thing to put it on to.) while the other things are on the desk. So I moved the desk closer to the unit then rotated it at 90? clockwise and pulled the desk to the right. I was struggling to pull the desk because one of the wheels is jammed. So I was looking at that jammed wheel when I was pulling it and then I heard like a bang. Checking the other side, I saw the unit is on the floor. I knew that my PC was fine because I was playing a song and it was still playing after it fell. The first thing that came in my mind is "Is the HDD fine?" and my answer is yes; and according to the spec sheets, my drive can survive a 30G~65G fall when it's working and I checked it with HD Tune with no problems. Plus the position of the HDD is upright so it's parallel to the direction of the fall (Does this help? Just for future reference).

Now the question is there any part that may be damaged? For now, all is fine.

When my PC fell down, I was actually surprised that everything survived considering that most of the parts are like 3.5 years old (GPU is almost 2 while HDD is 10 months). It gave me a mini-heart attack whe... Read more

A:PC fell down + one PSU question

Personally I'd recommend opening the unit up and check that everything looks fine (no visible damage), all connections are properly seated and all cables and connections are firmly made.

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RELEVANCY SCORE 38.4

So I got the ICE virus holding my PC hostage. I went to the BleepingComputer ICE removal guide and follow up on all the instructions but everytime I finished step 9. After pressing "1", instead of the PC starting up normally, all it did was opened up the "Startup Repair" screen. I went on and back tracked and redid it all over again but it still happened. Is this just simply a human error caused by me or is it something else in the process? Any help is much appreciated.

A:I fell victim to ICE

Please follow the instructions in This Prep Guide starting at Step 6.
Once the requested logs are created, then make a New Topic and post it to the =>> Malware Removal Experts Area <== Not back here.Copy and Paste any logs created, (do not attach them unless requested) and include a brief description of your problem and what you have done to try to resolve them.

Please note that the area can get a bit busy, so you may need to wait a day or more for a reply.NOTE - If you cannot produce any of the logs, then please create the new topic anyway. Do not run more tools unless the experts request them.

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RELEVANCY SCORE 38.4

hi my laptop just fell, i turned it on and it gave me a good start up, a little later it went black and i had to turn it off, but i dont know what's going on can someone please help me?
 

A:My laptop fell

Did it turn back on?
 

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RELEVANCY SCORE 38.4

Hi  My laptop fell and needs attention. It is still under warranty so what can I do Thank you

A:LAPTOP FELL

Usually the warranty will not cover accidental damage. You do not give us the model number or anything to work with here. What happened and what is damaged?

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RELEVANCY SCORE 38.4

Hello, I have lenovo y50-70 model (20378) and my left 'Ctrl' button has fallen off and I am looking to fix the situation. I have found a replacement part at http://www.replacementlaptopkeys.com/lenovo-y50-70-laptop-keyboard-keys-replacement/ and I am wondering if this is the correct part to fix the problem and which type of keyboard I have. Keyboard type is either 'IC51' or 'IC06' and I am not completely sure which part to get. Am I approaching the solution correctly? PIC of affected area included. Thank you.

























IMAG0816.jpg ?660 KB

A:y50-70 keyboard key fell out, need fix

From comparing your picture and the picture on the website, I'd go with the IC51 if it were my purchase.

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RELEVANCY SCORE 38.4

Hello, Tonight the L key from my Ideapad Z580 fell off. I have tried to fix it but noticed one of the parts is broken so when on it half hangs off. It is incredibly annoying as I am a student and needing a fully functioning keyboard for upcoming work.  What am I supposed to do about this? Or where am I supposed to get a replacement? This is not the first time I've had this problem with this laptop after having it for jsut over a year.  Thanks. 

A:Z580 Key fell off

Hi Nyxx,                           
                                              
Welcome to Lenovo Community!        
                                                                                                                                            
As per the query we understood that you are facing the issue with key out of the keyboard of your Z580 laptop.
 
As you have mentioned... Read more

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RELEVANCY SCORE 38.4

About 30 minutes ago, my computer had a pretty hard fall off a 3-4 foot drop, it was a pretty loud crash. Immediately I tried to turn it on again, and it did a "disk check". After that it just sort of got frozen. So i turned it off, turned it back on, and everything seemed to be running normal, for about 10 minutes. Then it just turned off. I turned it back on, and i had even less time that time around, as eventually it turned off again. And it was making some sort of Clicking sound while it was on...

I have a panel on the bottom of the back of my computer, and im 95% sure there is a unplugged cord there that wasn't there before, I am thinking something got displaced or fell off in the crash, but i am not sure.

I unplugged it, and opened up the panel, but i know nothing about computers...I am waiting for my brother to get home to take a look at it. But for now. Does anyone know anything i can do or any help they can offer on what is going on?

The computer turns on, then will just turn off a few minutes later, without any warning.

And it doesn't turn off until a little after that.

IF it is my Cooling system, which might be the case, how can i confirm this?

HeLP PLEASE!

EDIT: Nothing seems to be broken inside the Computer, but there are a few uplugged cords...
i turned it on with the panel open, and both fans seem to be working..

inside the computer, and on the like strip of plastic matirial that goes from the driver i guess, to all the computer ch... Read more

A:My computer fell, need help

If you know what the CPU heatsink and fan look like and where they are located, I would check to see if they didn't get knocked loose. The fan electrical connector could still be connected and the running fan might be hitting something. The unplugged cords could be just unused power supply connectors.

If you aren't very familiar with the insides of the PC, I don't know if it would be a good idea to muck around inside since you could do more harm than good. An accurate diagnosis of what is wrong with the PC is very difficult to give from this side of the internet without seeing the insides ourselves.
 

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RELEVANCY SCORE 38.4

My "W" key fell off recently and cannot be snapped back into place.  It looks like the plastic pieces below the key have some damage where some plastic may have broken off.  How can this be fixed?  Is there somewhere this can be replaced / fixed?  Thanks.

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RELEVANCY SCORE 38.4

I tried turning off AVG Watchdog, and now my AVG has completely fell over. I can't stop it running to use 'system restore', in the same instance it doesn't seem to be running, as it keeps telling me that it is turned off. I have tried uninstalling it, but it keeps telling me that it can't.  Any help would be appreciated.

A:AVG 2015 fell over

Hi [email protected] If you cannot uninstall AVG via the Control Panel, I suggest you to use their uninstall tool to clean the installation and it's remnants. Download the version matching your AVG installation.AVG 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exeAVG 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exeAnd follow the steps under "C) In case the uninstallation fails, please use the AVG Remover tool".https://support.avg.com/supportArticleView?urlname=How-to-uninstall-AVG&l=en_US

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RELEVANCY SCORE 38.4

I bought this notebook last April and I've been using it for at least 4 hours every single day. I did found a black screw on my table early this morning then I turned my notebook upside down to see one screw missing. This does not affect the laptops's performance however it alarmed me. Yeah, it might have been unscrewed due to the laptop's vibration but this made me worry that my laptop might not last that long. I had not experienced this on my 5 year old laptop and I don't think it is normal. Just posted this to see if people encountered this problem too.

A:G50-80 one screw fell out

Dear rojun,
 
Welcome in lenovo community,
 
I'm sorry for what happened to your laptop, but i can say that it is not a common issue with the laptop,
 
My advice to you right now, is to send your laptop kindly to lenovo service center at your country for full check up, to make sure that we will not face this kind of problems again.
 
Kindly find the link below for more details,
 
http://www.lenovo.com/contact/ph/en/
 
Regards,
Joseph

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RELEVANCY SCORE 38.4

Hello,

unfortunately the letter S got loose from the keyboard of my laptop. The plastic retainers came off with it and are still attached to the key pad. After some research on the internet and closer inspection i saw that the metal hooks for the plastic retainer seem twisted and therefore i was unable to reattach the key pad.
Any advice how to fix the problem? My fear is that i would have to exchange the whole keyboard?

Greetings,

Michael.

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RELEVANCY SCORE 38.4

6 of the screw on my laptop have fallen out, the base of my laptop is only just holding on. No one I talk to seems to be able to help, I just get sent to a new person.

A:Screws fell out. G50-70

Have you removed them? Did you find them and tried to fix?

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RELEVANCY SCORE 38.4

Hi there, thank you for taking the time to look at this! I'd appreciate any kind of help someone can give me.
 
My operating system: Windows 7 (64-bit)
 
Yesterday I fell for the SteamGuard.exe program which I downloaded from a Phishing site. I usually never fall for these things but I wasn't really thinking and stupidly went along with it and ran the program. There isn't all that much info that I could find about it online besides lots of other people asking for help too. I don't know exactly what it's put on my computer, or where. And I don't know how to go about finding and removing it.
I fear a keylogger may be part of it so I changed the majority of my passwords via mobile instantly. Steam, stupidly, requires you to use the desktop program to change passwords which would be pointless should there indeed be a keylogger on my system so I did the next best thing I could think of and deauthorised all other devices as well as locking my account out from transactions.
I have the majority of things I care about already backed up on an external HDD and I have good internet to re-download stuff so I can do a complete wipe as a last resort, but I'd rather try my options first.
Thanks again for your time

A:I fell for SteamGuard.exe, please help!

Reference:  http://www.bleepingcomputer.com/forums/t/545817/steamguardexe/#entry3459294 .
 
Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.
It may take s... Read more

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RELEVANCY SCORE 38

Got a customer call on Thursday.  He fell for a phone call telling him he was sending out viruses and that the caller needed to remote log in.  The customer allowed him to.  The criminals did not ask for payment, so presume they dropped something on his machine.
I told him to leave his computer off till I got there tomorrow (Tuesday).
What kind of malware do you suppose they deposited?
 
Any special scans to do or just the standard stuff?
Many thanks,
-T
 

A:Customer fell for one of those calls

Personally i'd wipe the drive and start afresh as the potential for maliciousness where somebody has/had uncontrolled access to my system would make me too nervous to do otherwise - better safe than sorry.

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RELEVANCY SCORE 38

Greetings, My two month old laptop fell on the cement while it was in my protective bookbag and it shatterd the screen from the top left corner. It's pretty badly damaged, the touch screen doesn't work at all for the entire left side. The pc is bought in The States. Is there any way I could get this fixed soon and if so, what would the cost be? Thank you.

A:My Laptop Fell on the Cement :(

Hi,You can find an authorized service centre in your are and contact them for prices. It is a quite straightforward fix even if the screen can be quite expensive.http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized Hope it helps,David

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RELEVANCY SCORE 38

Today, the "3" key simply fell out of my keyboard while typing. One of the clips on the backside of the key broke off. I have to say, I'm pretty disappointed. Now, what do I do? Is it possible to replace only a single key? Can I order them somewhere? It would be pretty excessive to replace the whole keyboard just for one key...

A:Key fell out of X1 Yoga keyboard

Good day and welcome to the community.I don't know of anywhere to obtain single keys. Considering that you're likely still under warranty, I'd recommend that you give Service a call (info below) to discuss the issue.Regards.
 
Switzerland


THINK-branded products
German, French, Italian 0800-55-54-54 (Warranty service and support)
9:00 - 18:00 Monday - Friday

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RELEVANCY SCORE 38

So I updated from windows XP to windows 10 and google chrome thenleft it on overnight so it could finish the download. Woke up the next day now every time I try and turn it on all it does it shows the start up loading bar and goes up to three quarters the way. He screen goes blank then shows the bar in the exact same place so basically it's not finishing the start up process. Please help!! Microsoft can't help and neither can Dell!!!!

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RELEVANCY SCORE 38

My battery fell out and now the laptop won't launch. On the bootup screen it says "We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this."

"If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked."

It then prompts to load in
- "safe mode",
- "safe mode w/ networking",
- "Safe Made w/Command Prompt"
- "Last Known Good Configuration (your most recent settings that worked)"

None of these modes will successfully launch the computer, it just reverts back to this same screen under every mode.

If anybody can help me here it would be greatly appreciated. I am a student and dont have everything backed up. I need this this thing to launch!
 

A:Battery fell out, now won't launch.

You likely had severe file corruption when the battery fell out ( how does that happen anyway?)

You can perform a Repair Install to get back going . . you will have to reload all the
Windows updates but data and programs should be ok ( except for maybe the one that was open when power was lost )

This is a good guide to performing a repair install

http://www.michaelstevenstech.com/XPrepairinstall.htm
 

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RELEVANCY SCORE 38

Recently my laptop went off (not fully) due to accidental fall.

It stopped booting from hdd and an error ""hdl.dll" missing in root" started appearing on screen.
I tried to boot it from a bootable cd but the cd drive have lost alignment so dont read properly and hangs in between.
Couple of tries and i could boot in dos once and found that system and system32 are missing from c drive.
i also tried to recopy missing dll but didn't work.
Scandisk also did not work and hanged on the way.
Had to replace dvd writer to boot from a cd properly.
A thirdparty disk repair program sorted several cross linked files and at last i could install microxp on c drive to boot.
But it was a clean new boot so lost my all installed programs.
Recovery console of xp also tried.
Tried winxp pro but no way to recover old "documents and settings" though whole \program files folder is intact if browsed through explorer, it is not visible in through "start" button. Neither recover old registry etc etc. Network settings, drivers for other hardwares are lost.

Is there a way to get back all my old settings?
Thanks for reading.
Waiting for a solution......

A:Laptop with WinXpPro fell down! went off

saying you accidently dropped your laptop minor fall. no fall is a minor fall to wreck a hdd. I bet the hdd is fried. replace and report

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RELEVANCY SCORE 38

Hi my hp laptop can't reboot stop s at the blue hp logo. It fell on the floor. What can I do??

A:Laptop can't reboot fell over

That type of error is normally caused by either damaging the hard drive or forcing the connection by the drop.  When you open the unit to check on a loose connection, be prepared to replace the hard drive.

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RELEVANCY SCORE 38

My laptop fell on floor. It did not real damage; however, now my keyboard behaves a little erratic, meaning it behave like some different letters and the return button sometimes.

I have built a computer before. My question is, is it safe to take it apart incase it has moved a little to move it back, or if a key button has moved?

Kind regard tech land.
 

A:Laptop fell on floor

Maybe the keys were a little loose and the underlying rubber pads are not aligned with the "outside" keys?
if you can have the laptop keyboard checked/aligned (for a minimal fee) would be wise.

in the meantime, if you agree with me, you can use a cheap usb keyboard as a temporary fix for your keyboard problem.
 

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