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Inspiron 13-5378 Video streaming problem (Green screen)

Q: Inspiron 13-5378 Video streaming problem (Green screen)

Just after I purchased this inspiron 13-5378 (intel core i7) immediately after setting everything up and running smoothly, I tested it by watching a few videos on youtube. I noticed that videos just stop loading and the whole chrome browser just hangs for a couple 10seconds if i "jump" along the playbar too quickly/repeatedly. Then the video would just show a green screen and I have to reload the page to continue watching. Was a bit shocked since it was a new PC, and that other than that it is much faster than my previous laptops (which were admittedly quite old, 5 years or more old haha)
This still occurs occasionally for about a month now. It's really irritating so i decided to post here. Is there anything i can do to fix it? Is it a problem with this model's weak graphics card? Do i have to upgrade to a new one to resolve this?
Sorry, I'm not really a tech enthusiast so i'm quite unknowledgeable about this things. Any advice is very much appreciated. Thanks a lot! (:

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RELEVANCY SCORE 200
Preferred Solution: Inspiron 13-5378 Video streaming problem (Green screen)

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RELEVANCY SCORE 76.4

Inspiron 13-5378  2 in 1. 8 gb RAM, 1tb hard drive. Received this laptop yesterday 1-20-17. Touch screen didn't work. I disabled the touch screen driver, rebooted then enabled the touch screen driver and it worked for a while. While installing software it stopped. tried several things including uninstalling the video driver. i downloaded the video driver from the Dell web site, installed it and the touch screen worked. I shut the laptop down and when i booted up this morning the touch screen was not working. Tried disabling the touch screen driver, rebooting and enabling it again. no luck. I then tried to reinstall the video driver, also no luck. can someone help or do I need to return?

A:Touch Screen on Inspiron 13 - 5378 not working

Since no one from Dell has shown up yet, I will share my experience.  A couple of years ago I got a system with the Nvidia and Intel Display Adapters.  I noticed the Nvidia one would lose it drivers and would disappear from the Device Manager.  
The device was intermittent, although basically unusable, for a couple of months and then finally completely failed.  
If something is not dependable possibly the system is losing contact with the device.  Maybe it is only a connection problem or something worse, but at the very least I would start a conversation with support.  

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RELEVANCY SCORE 75.6

I brought it just now. And screen auto rotation not work out of the box. Is there way to make it work?

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RELEVANCY SCORE 74.8

I'm having the exact same problem as http://en.community.dell.com/support-forums/laptop/f/3519/t/20004345 who reported: "I have been experiencing distorted color while trying to watch certain videos online. For example if I want to watch [a video] the thumb nail and video advertisements are in color, but the video content from this and other sites plays in black and white or only in very [washed out] colors. Even more confusing is the fact that this only occurs while my laptop is connected to the AC adapter. If the computer is unplugged the color returns to normal then goes back to black and white when the charger is reconnected."
I'm using the factory AC adapter, plugged into the wall. I've tried updating "AMD Radeon R5" video drivers to no avail.
The problem started the day after warranty expired - I kid you not :[

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RELEVANCY SCORE 74.4

Hi all,
I recently purchased the Dell Inspiron 2-in-1 5378 laptop. I am seeing the following warnings in the Event Viewer:

WHEA-Logger
A corrected hardware error has occurred.
Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)
Bus:Device:Function: 0x0:0x1C:0x0Vendor ID:Device ID: 0x8086:0x9D14Class Code: 0x30400
The details view of this entry contains further information.

I have all the drivers up-to-date and all Windows updates installed and I cannot solve it. Please assist.

A:Dell Inspiron 2-in-1 5378 problem

I think that is being caused by the Bluetooth.  You might try disabling it in the Device Manager or Bios to see if the entries stop.
What Wi-Fi card do you have in the system?

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RELEVANCY SCORE 72.4

here is my problem, all streaming video i try to watch that uses windows media video 9 codec shows up completely green. if i watch streaming video using realplayer or quicktime it works perfect. ive tried reinstalling windows media video 9 codec and also updating everything that has anything to do with windows media player, nothing has worked. and all audio plays perfect. if i open the same video over and over again in a new window so that the video overlaps i can sometimes get it to show the video and as long as i don't exit out that page i can watch all the video with no problems. please help me ive tryed everthing asked sevral people and if i cant figure it out my next stem is to take it to a shop and try to get it fixed for 50 bucks!(Moderator edit: post moved to more appropriate forum. jgweed)

A:Streaming Video Is All Green Or Lines Of Other Colors!

where the hell was it moved to?

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RELEVANCY SCORE 71.6

On my Windows XP professional I am having a problem viewing not all but many video's. What is happening is when I go to "Full Screen" option the entire screen turns green, and only the audio from the video is heard. After the picture turns green in "Full Screen" if I go back to the small version of the video that played fine, it is green now too. Can anyone answer this questions below:

1) Does anyone know why this is happening when video's played fine with "Full Screen" for over 3 years?

2) What can I do to correct this problem?

3) Why does some video's play fine in "Full Screen" option?

A:Video green screen problem.

This really isn't my area of expertise, but until someone more knowledgeable jumps in let me ask a question - does this happen with all players or just one? Have you tried different players (VidLan, Gom, etc)?

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RELEVANCY SCORE 71.6

Hey, would really appreciate some help with my problem it is driving me crazy! I am running windows 8 on a 500gb hdd 4gb ram laptop. I have been putting videos from my SLR Camera in .mov onto my pc and suddenly I can't play them. On quicktime/media player there is sound but no video. On VLC there is video but with these white lines all through it and very jittery, sound works ok though... Then also online (using chrome) facebook and vimeo videos have no sound and a green screen... I tried to disable graphics acceleration on adobe but this didn't help with any of the problems.

Some videos still play on VLC like .mp4 but .mov definitley doesn't seem to work anywhere... I am preety sure these issues are linked (online green screens/.mov not working) since both started today.

Thank you,
Joe

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RELEVANCY SCORE 64.4

Hello everyone. I recently just purchased two of the Dell Inspiron 13 5378 laptops. Both are Core i7, 8g ddr4 and 256SSD. 
Can a second SSD be added?

Can the fan be upgraded? It seems a bit undepowered and the laptop gets very hot as a result.

thanks

A:Inspiron 13 5378

The system has space for just one 2.5" drive -- and no M.2 connector for a card-type drive -- so one drive is all it can take.
No, the fan cannot be upgraded.  Be sure the system is being run on a hard, flat surface - NEVER in your lap or on upholstered or other cloth surface (which will block the cooling intakes and lead to rapid overheating).

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RELEVANCY SCORE 63.6

I have a Inspiron 3646 (mother's computer) that will not boot up. It goes to the green screen where it says that the PC did not start correctly. I have clicked on every option that is available and nothing will work. No system recovery, nothing. It will not even boot up in Safe Mode. Anyone else ever have this problem? Any help would be appreciated.

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RELEVANCY SCORE 63.6

I have a Inspiron 3646 (mother's computer) that will not boot up. It goes to the green screen where it says that the PC did not start correctly. I have clicked on every option that is available and nothing will work. No system recovery, nothing. It will not even boot up in Safe Mode. Anyone else ever have this problem? Any help would be appreciated.

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RELEVANCY SCORE 63.6

In Inspiron 13 5378 2-in-1, is there HDMI 1.4 or 2.0 ?
thx, Mira

A:Inspiron 13 5378 2-in-1 HDMI 1.4 or 2.0 ?

It's 1.4a.

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RELEVANCY SCORE 63.6

Hi,
I purchased an Inspiron 13 5378 which comes with a 1TB HDD. I'd like to upgrade to an SSD. I'm wondering if there is an unused M.2 slot where I could insert a new SSD? Would it be possible to transfer data such that the SSD is the primary disk, and the HDD is just for data storage?
If there is no M.2 slot, I suppose the only option would be to replace the HDD with a 2.5" SSD. Is that right?
I haven't received the laptop yet, just asking in advance.
Thanks

A:Inspiron 13 5378 SSD upgrade

You need to move to the 7000 series to have an M.2 socket - the 5000 and 3000 series do not have them.  You'll need to replace the hard drive with a 2.5" SSD.

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RELEVANCY SCORE 63.6

I bought three of these laptops from Costco for my business because the great price and specs.  One of the units is kept at a remote location, and I use TeamViewer to access it.  I disabled all power management features except for turning off the screen.It repeatedly/consistently goes blank when I'm away, where not only is the screen off but the computer disconnects from the internet and is offline in TeamViewer.  When I physically get to to computer to see what's wrong, the laptop is still powered on but the screen is off.  Nothing will get the screen to come back on, and the only option is to hard reboot the computer by holding in the power button. I ran Dell's Diagnostic tests, and everything checked out as "good".  
Has anyone experienced and corrected this type of problem?

A:Inspiron 13-5378 Freezes While Away

Is Hibernation disabled in Power Options, Additional Settings?

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RELEVANCY SCORE 63.2

Hi all, Since yesterday, I have a lot of graphic artifacts on my laptop screen.  I try to change my Video driver from the Intel HD Graphics Driver 21.20.16.4526 to 21.20.16.4471.  (it did nothing)
Only the Microsoft Basic Display Adapter are working.
What else should I do or try ?
Should I try to return it because it's a defective unit ?
Thanks,
Frantz

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RELEVANCY SCORE 63.2

Hi all,
I want to set the two-fingers tap as the middle button of the mouse (for example in Chrome open link to new tab and close tab) and the three-fingers tap as the right button.
How? Windows 10 standard settings don't help.

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RELEVANCY SCORE 63.2

About once a week (it's happened twice) I get 2 amber then 6 flashing white lights on boot up and the laptop appears dead. I did the diligent thing and Googled it, leading to a post that suggested that disconnecting and reconnecting the battery would solve the issue. It did, but that involves undoing many screws to get inside the case. I don't mind doing that, in principle, but it's a workaround not a fix.
Has anyone else had this problem? Should I just call Tech Support?

A:Inspiron 13 5378 boot-up issues

Tim.Fitzpatrick,The diagnostic LED's that you mention represent the Motherboard / Chipset error. You may need to replace the motherboard. Call Dell Support at 1-800-624-9896

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RELEVANCY SCORE 63.2

Hello!
I write because i'm not able to understand which pen can work with my new Inspiron 13.3" 5378, and I hope that someone can give me a solution please!
I do not understand if i have to buy a passive ora active one, and also the differences among pes in the same categoriy...
thank's!

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RELEVANCY SCORE 63.2

Hello,

Subject says it all, Inspiron 13 5378 after approx. 1hr noisy fan/overheating.  Default install OS.  Solutions please?
thanks,
col

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RELEVANCY SCORE 62.4

This morning, I was working at my job and opened my computer to a patterned green screen.  I moved my mouse around and i could see a box where i was moving my mouse.  so I restarted my laptop by holding down the power button and it worked fine after that.  Then I closed the lid and it happened the next time I opened the lid.  So i tested it.  When I closed the lid and opened it again, the light on the power button went off.  When i clicked it, the screen was a patterned green again.  Here is a picture of the screen.

A:Patterned Green screen issue Inspiron 15 7000 gaming

Please run the computer LCD built-in self test (BIST) by following the steps in the video below:

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RELEVANCY SCORE 62.4

I have an Inspiron 5378 on the way, and my understanding is that it has two DDR4 slots.  Dell advertising suggests this machine can only use 16GB.  But around the web, I have seen folks suggesting that some of the earlier versions of this 2-in-1 could indeed take 32GB as 2x16GB sticks.  The CPU in this machine (Core i7-7500U) supposedly supports 32GB so I am wondering if anybody has actually tried 32GB to confirm that it works.  Thanks for any comments!

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RELEVANCY SCORE 62.4

My new Inspiron 5378 running Win 10 has an intermittent crackle when playing mp3 audio from local drive under battery power. The crackle often appears when a window is moved on the screen or the mouse is moved. I've tried disabling various devices shown on Device Manager on the basis that the crackle is caused by excessive latency in one of the drivers. All drivers were updated by the Dell service person as the machine is still under warranty. The motherboard was also replaced.  The crackle is reduced in severity sometimes but does not disappear. The computer uses MalwareBytes for additional malware protection. Can anyone offer any suggestions for tracking down the cause of the crackle and removing it?

A:Inspiron 5378 Intermittent Audio Crackle

SimonKravis,Click the link below for troubleshooting and resolving audio problems.Sound/Audio Problems in Microsoft Windows

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RELEVANCY SCORE 62.4

Hello,  
I purchase Inspiron 5378 last December in USA and used in Korea.
Today, I noticed my inspiron 5378 power button retracted and it did not work.
So, I went to Dell service center in Korea. The technician opened the cover and showed the switch off from the power button circuit and button broken. They said they cannot repair it in Korea.
So, I tried to contact DELL service by chat, but no way to contact except the this fortum.
What can I do? Can I get the power button circuit and the button parts? It looks easy to repair with the parts. I have to stay Korea for several months. So, I hope to fix it here even for myself.
See the photos. 

A:Help! Inspiron 5378 power button broken

That's not going to be an easy repair - essentially you need to replace the base assembly and swap all the parts inside the system into a new base - while the part isn't likely to be expensive, the labor involved is significant - everything inside the system has to come out and be transferred over to the new chassis.

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RELEVANCY SCORE 62.4

When I was using my laptop (it was working perfectly a few hours ago) it?s battery was low enough that a screen in SupportAssist said that the battery was critically low so when I tried to reboot after letting it charge for a bit, it kept wanting to do a RAM test and when it would finish, I would hit Esc so it would reboot. I would end up getting to that screen yet again so this time I just rebooted and sure enough, I was back st that screen yet again. I did the diagnostic preboot or whatever it?s called and after it was done, it rebooted the computer and now I keep getting the No bootable devices found screen. What do I do? How can I fix this?

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RELEVANCY SCORE 62.4

New to the 2-in-1 environment, unit is working well wirelessly and as a laptop in general.  How/where do I find general operational details (basically 'how to use') on this product so I can teach my husband how to operate it as a tablet.  Am retired, 70 years old, and limited knowledge compared to others in this environment.  Have scoured Dell's site for this info with no success.  Windows 10. 

A:Inspiron 13 5378 2-in-1 NEED GENERAL OPERATION INFO

Hi ROCKIN S,
Find the article with all related info about your system model here - http://dell.to/2jnSX5B - it contains all info from basic how to - advanced.
Learn how to use Windows 10 here - http://dell.to/2irmUCB
Win 10 Visual Guide - https://www.youtube.com/watch?v=kGw9k-ImkG4
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 62.4

Is the HDMI jack on a Dell Inspiron 13 5378 capable of BluRay video output?

A:Dell Inspiron 13 5378 HDMI Output

Hi BSPIELB,
Yes it is.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries

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RELEVANCY SCORE 62.4

Am I the only one noticing a really noisy fan and a tremendous heating of the rear part, especially when using it on the lap/couch?
I know you're supposed to always put it on a flat surface, but it's a 2in1...The noise, especially, is sometimes almost unbearable, even on a light workload like browsing the internet or watching a movie.
Asked on other forums, it seems like a common issue. Do you think it's a defect, will Dell fix it ot am I supposed to just deal with it? I updated the BIOS to the last version available, but it doesn't seem to help.

A:Inspiron 13 5378 [i5 version] - Noisy fan and heating

Hi baronebarra,
Thank you for writing to Dell Community Forum.
Please run the diagnostics <F12> and capture any error codes or message you get.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 62.4

Good morning,
on my Inspiron I'd say 80% of the times the headphones don't work: I plug them in and the sound still comes out of the speakers. I can't select them either, because when I check playback devices I have only one listed as "Speaker/Headphones", and I of course can't disable it.
At the beginning I used to see a MaxxAudioPro pop-up whenever I plugged the headphones in, but then it stopped appearing; I tried to delete and reinstall drivers, install the ones on Dell website, install the default windows one... Nothing seems to work.
Help? Thanks!

A:Headphones not working - Inspiron 13 5378 2in1

If you open Task Manager to the processes tab, you should see two Waves entries.  One blue square and one green circle and if there, you should get the popup if the headphones are plugged in correctly.
If you don't have them check the startup tab to see if the Waves MaxxAudio Service is enabled.

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RELEVANCY SCORE 62.4

Dell Laptop just shuts down several times. I have tried running tests and it shutsdown before finishing. 
This started Nov 2 but today 11/4 it is happening a lot. Not sure if an update is causing this. 

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RELEVANCY SCORE 62.4

I just bought this laptop and literally right out of the box I have been having this problem. I did some research on this and nothing fixes it!
I am running Windows 10, that I installed cleanly.
I updated my audio driver to the current one available at Dell's website. Version 6.0.1.8029. 
I only use my laptop when it's plugged in. 
I tried unchecking all kinds of stuff. 
I tried turning off the EQ in Maxx Audio and that doesnt work and when the audio is working, it sounds like *** with the EQ turned off. 
I tried to reproduce the problem and can't figure out whats causing it. 
When the problem occurs, and it occurs whether Im streaming something or playing something off my drive, if I stop the song or movie and hit play again, there's an audio spike and then plays at low muffled volume. 
When the audio is screwed up, if I go into the advanced settings of the speaker properties and change from 24 bit to 16 bit, the audio will work after Ive closed everything out and open the song or whatever again.
Whats going on here? How did Dell allow this? You can't tell me they don't know about this ***! Unbelievable!

A:Audio randomly fades out on my Inspiron 13 5378!!!

Hello. I have some info I condensed from a thread about Inspiron 13 series, but the exact model names were not mentioned by the participants in the thread. The issue is this: every few seconds, the audio through the speakers fades in and out, and becomes muffled. The audio through the headphones is not affected.
Solution 1a: Right click on the speaker icon on the lower right part of your screen and choose "Playback Devices", to go to the Sound menu. Click on the Communications tab. There you'll find a set of options to "When windows detects communication activity:" Choose "Do nothing". [This solution was confirmed by several owners, but did not work for others.] Solution 1b: Solution 1a worked for one owner until the battery got very low, then problems returned. Solution was to go to MaxAudioPro>Playback>Advanced screen. Uncheck "Switch to battery save mode when battery is low".
Solution 2a: Turn off the MaxxAudio Pro Speaker Enhancement. The fading in and out will stop, but the volume becomes much lower. Solution 2b: Keep MaxxAudio on, but go into advanced settingsand uncheck MaxxVolume. Doing so keeps the volume louder. Solution 2c: Keep MaxxAudio on, but go into advanced settings and uncheck MaxxLeveler. Solution 2d: Disable MaxxAudio and enable Equalizer.
Solution 3: one owner had muffled audio only when streaming. He or she bought a USB wireless adapter on Amazon, disabled the on board wireless adapter and added the USB o... Read more

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RELEVANCY SCORE 62

I am having trouble streaming video files from my pc ( Windows 7 ) to my sony Bravia via wireless lan dongle. This has been working trouble free for over a year, until last week. When i stream to the tv using the "play to" function, the file plays, i can see the video and hear it but the screen is covered in a green haze. There are some avi files that i can play that play 100%. This is also happening when i play files via the server using the menu on my Sony Bravia to acess my video files on my pc.
Any help on this matter would be great.
 

A:Streaming avi files to tv using the "play to" function, tv screen turns hazy green

Can anyone help please?
 

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RELEVANCY SCORE 61.6

I have Dell AIO that does not post. Power button stays amber and the screen cycles red, blue, green, white. Other buttons do not do anything or pull up any menu. I checked the power supply and it is getting correct voltage. Is it possible Dell has a factory diag mode the computer is stuck in?

A:Inspiron 20-3052 AIO - No post - Screen cycles red, blue, green, white.

Check the "BIOS update" mess thread in this forum.    The update of last week killed a lot of machines.
Howard

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RELEVANCY SCORE 61.6

This has occurred to
My desktop after a did the latest update
Totally dead in the water!
Help please

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RELEVANCY SCORE 61.6

Hi,
I recently purchased Dell Inspiron 13-5378 model laptop with i5, 8GB RAM and 1TB SATA HDD.
I am looking forward to add additional SSD (about 128GB /500GB) to use it for installing OS and programs.  And I will use the HDD for files/folders.
Can this be done in this laptop model?

Thanks in advance.
Arun

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RELEVANCY SCORE 61.6

Hello! Please advice me a compatibile Wacom stylus for a Inspiron 5378.

Thank you.

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RELEVANCY SCORE 61.6

hi everyone!
When my Inspiron 13-5378 is powered by the AC, the backlit keyboard never turn off but the the laptop is on battery only, it work flawlessly.
I tried to play with the backlit settings in the Dell QuickSet BacklitKB.exe app or with the Dell Mobility app without luck.
I checked in the BIOS and there's no setting i can play with to change this behavior.

Any idea?

A:The backlit keyboard on my Inspiron 13-5378 never turn off on AC power

Can you adjust the brightness/turn the keyboard off by pressing F10? Do not press Fn it should just be F10 and it will cycle through off/low/high brightness. I hope this helps!Best regards,Brad

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RELEVANCY SCORE 61.6

After turn on laptop the PSA diagnostics running and got the Error Code: 145. Then, shutdown after click continue. This happen after I replaced HDD with SSD drive.
I did update BIOS to the latest version before replace SSD.
Please help with this problem because I needed to upgrade to SSD.

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RELEVANCY SCORE 61.6

I have bought new dell insperion 13 5378 with Windows 10 Home. But there is no option for auto rotate and auto brightness in laptop. Its like no sensor is installed in it.Thanks

A:no auto rotate in dell inspiron 13 5378 in Windows 10

Hi asad1050,Thanks for posting.Here is some information you may find helpful: http://dell.to/2xqvdnY

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RELEVANCY SCORE 61.6

My dell inspiron 13 5378 when playing audio through the speakers it fades away to an almost inaudible sound. This occurs no matter what I am doing. EX. Playing a game, spotify, itunes youtube. I have tried reinstalling the audio driver, updating it. I have already gone to a Microsoft store and they fixed it but as soon as I got home it stopped working again. Please help me.

A:Audio fades away after a few seconds (DELL INSPIRON 13 5378)

Hello. Please check the Recent Issues FAQ. Look at the section for the Inspiron 5368, Issues 1 & 2

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RELEVANCY SCORE 61.2

Hi There,
I am facing issue with Dell laptop where as i can see Pink and Green screen which flickers , I checked screen with "Power+D" button and it did show those lines in all colours expect  white.
Please let me know how to fix it, do i need to replace LCD? Its not even 1 year old.

Thanks & Regards
Mona

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RELEVANCY SCORE 60.8

How do I enable my Dell System Model Inspiron 13-5378 to extend to 3 monitors (2 external monitors and the laptop screen)?
One external monitor is connect via HDMI port. The second external monitor is connected via HDMI cable converter to USB port.
Blessings,
Bonnie

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RELEVANCY SCORE 60.8

We recently purchased some of the Inspiron 5378 2 in 1 laptops. I installed Windows 10 Enterprise x64 LTSB 2015 like I have on the previous model they are no longer making, Inspiron 5368. The problem is the device "HID Sensor Collection V2" driver on dell's website nor any of the drivers from windows update will work. In device manager three out of four parts of the HID Sensor collection v2 have an error code 10 (device cannot start) failed to initialize sensor from HID collection descriptor. Specifically Locations 0, 1, and 2 are the devices not working. The machines came with Windows 10 Pro and the drivers are working correctly. I was under the assumption the driver pack in pro would be the same for enterprise but, I could be wrong.
I have tried uninstalling the drivers and re-installing them, some forums have mentioned disabling auto-rotate but that option does not show up for me anywhere. Microsoft says the manufacturers make the drivers not them and would not help unless we purchased a $500 service contract and the Dell technical representative said they do not support windows 10 enterprise for those machines and would not help me further. I am at a loss to what to try next any help would be appreciated. 

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RELEVANCY SCORE 60.8

When I execute the Panel Firmware Update at http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=J5PR2, the Raydium FT (Ver. 2.32) application windows opens. I select the only menu, Functions, then Update FW and I am presented with a password prompt. I can't find the default password anywhere in the manuals or documentation.
What is the default password or where can I find it?

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RELEVANCY SCORE 60.4

When I play any thing in Flash forexample on youtube, or on facebook or any online browser video,
The video screen is green, I can hear the sound but no video as it is whole green.

but windows media player or any local computer player is working fine.

A:Browser video screen is GREEN

  
Quote: Originally Posted by 427332


When I play any thing in Flash forexample on youtube, or on facebook or any online browser video,
The video screen is green, I can hear the sound but no video as it is whole green.

but windows media player or any local computer player is working fine.



did it always do this? do you have a backup from before this probem? do you have a win 7 dvd from which to do a repair install?

ken

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RELEVANCY SCORE 60.4

When I try to watch a video, my screen is GREEN! I have sound, just a green screen!!

A:When I try to watch a video, my screen is GREEN!

Hi, If you're using Internet Explorer, try the following. Open an Internet Explorer window. Hold down the alt key and press x, then select Internet Options. Select the Advanced tab, enter a tick in the box next to 'Use software rendering instead of GPU rendering', then click Apply and Ok to save this change. Close all open Internet Explorer windows, then open it again and try playing a video. Regards, DP-K

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RELEVANCY SCORE 60.4

I bought this Dell Inspiron 13 5378 in Oct 2017 and I have updated onto the latest Windows version and while the update history shows 1709 is installed the system info still shows OS version as 10.0.16299 Build 16299 of Windows 10 Home. I have seen the post on 100% disk usage but in my case it is not so but the system if dead slow and I am not able to figure out what the issue and have done all virus scan, dell support assist helps but its still the same - slow

A:Inspiron 13 5378 with Windows 10 Home is very very slow, feels like its running on celeron please help

Go back to the previous version of Windows 10.
You have 30 days.
If the problem goes away, then you know the reason.

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