Over 1 million tech questions and answers.

BIOS flash error, BITLOCKER on? No bitlocker installed, Win 7 Pro

Q: BIOS flash error, BITLOCKER on? No bitlocker installed, Win 7 Pro

I tried using HP BIOS Flashing utility on my HP Z400 Workstation, and it says it can't continue because I have Bitlocker enabled, but I don't have bitlocker on Win 7 Professional 32bit. I don't see it on the control panel or in context menus. I do see it set to manual in "Services" but the service in not running. Is there a way to find drives Bitlocked or are my drives being treated as bitlocked because of my antivirus program AVG?

RELEVANCY SCORE 200
Preferred Solution: BIOS flash error, BITLOCKER on? No bitlocker installed, Win 7 Pro

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: BIOS flash error, BITLOCKER on? No bitlocker installed, Win 7 Pro

In the services window is there and option to disable or turn off...there should be. Just change the startup type from manual to disable and reboot. Then try your BIOS update.

Read other 5 answers
RELEVANCY SCORE 90.8

Hi , 
I locked my external hard disk (Seagate- 1 TB) on Windows 7 laptop . The encryption was successful but when I later tried unlocking it, Its giving an error. Error
says "bitlocker drive encryption failed to recover from an abruptly terminated conversion". Please note that the Password and Recovery Key are correct and I have tried unlocking it
several times but no success.
Upon searching on internet, I came across the below thread which I yet need to try. Pray that it gets unlocked as I have got very important data locked up and the drive
volume is also 80-90% filled. 
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-7/ee523219(v=ws.10)<o:p></o:p>
Please help me out experts to get my data back.<o:p></o:p>

Read other answers
RELEVANCY SCORE 89.6

Hello,
In our organization we have a policy to require Bitlocker flash drive encryption. This is set via Group Policy. I am having an issue on some computers where when they select to encrypt their flash drive for the first time, they get the following error message:
BitLocker Encryption cannot be applied to this drive because of conflicting Group Policy settings.
When write access to drives not protected by BitLocker is denied, the use of a USB startup key cannot be required. Please
have your system administrator resolve these policy conflicts before attempting to enable BitLocker.

Comparing to my laptop which is working, here is what I've gathered:

Same OU/Group PoliciesNo group membershipsSame TPM settings in BIOS and TPM Management ConsoleTried multiple flash drivesDoesn't matter who is logged in. Local admin, Domain Admin, or the user of the machine.
We do not require a USB startup key (obviously) and the policy is set to store the recovery passwords and key packages in AD DS. Another thing is the workstation HD is encrypted and the recovery key is in AD, so that tells me at least at one point it had
a healthy relationship with the DCs.
I am convinced it is not an issue with the policy, as there are currently only 2 users complaining of this issue out of 450. Where do I go on the workstation side of things to see what is happening? For your peace of mind, I have isolated the workstation
in it's own OU with only one policy applied. Here is what the policy ... Read more

A:Bitlocker Policy Error on Flash Drive Encryption

So I ended up opening a ticket with Microsoft. The solution was to change the following registry value from 1 to 0:
HKLM\Software\Policies\Microsoft\FVE\EnableBDEWithNoTPM
For some reason I am guessing during Windows installation it didn't detect the TPM correctly and put that in there. Who knows. Working now!

Read other 15 answers
RELEVANCY SCORE 85.6

I am resetting my surface pro 3 to factory reset. it lock me out to bitlocker key. it shows me the key id. how can i retrieve the bitlocker key?

Read other answers
RELEVANCY SCORE 85.6

Am super frustrated and would appreciate any help.   ThinkPad X1 6th Gen has been dead more than a week;  OS crashed, but several reboot and repair efforts failed.  Tried system restore.  That required a bitlocker key (which I found online) but then the machine would not accept my account password.  So unable to restore.    Multiple calls with Thinkpad warranty support (hardware and software) could provide no help or guidance.  (Except to send restoration media.)  Mind-boggling lack of support... and no way to escalate issue to someone who actually understood it.  Deeply disappointing experience w/ Lenovo. . So now the question is how -- after I reset my system -- do I avoid this nonsense in the future?   I shouldn't have to rebuild my laptop from scratch anytime there is an OS problem.  BTW, I did not order bitlocker, set up bitlocker or create any password for it.  Do not need it or want it.    Can anyone help with advice on how to set up my machine without it? Thanks.  

Read other answers
RELEVANCY SCORE 85.2

I have an older Laptop that operates on  Windows 7 Ultimate,I have the Bitlocker Drive Encryption on and encrypted for Drive C:   I now started the process of encrypting my external usb hdd Drive E: which has a long way to go for it's large
size. During the encryption I needed to disconnect it so I paused the encryption like it says to do before removing or changing any files on it. I then plugged my drive into a newer laptop I have that operates on Windows 10,. I was prompted for the Bitlocker
Drive Encryption Password screen like normal just like on my Windows 7 laptop so I enter the password and it was correct and it began the encryption process again. When I finished with what I needed to do on the Windows 10 laptop I paused the encryption again
and disconnected the drive. I am now back on my Windows 7 Ultimate OS and plugged the drive in, Bitlocker Encryption Password Screen comes up again and I entered my password but now for some reason it's saying the password is incorrect?  "But It's
not incorrect",is there a reason why this has happen and a way to fix it? My second issue is that I have the recovery key written down on paper but on the fifth line of the eight lines that makes the recovery key I left out a number,did not write it correctly,
there for I cannot just reset my password using the key and get back to normal again. Any way to find the lost number to the key? As I do have the rest of it written correctly please help tha... Read more

Read other answers
RELEVANCY SCORE 84.8

Hi
After rebooting one of our test machines, bitlocker wanted the recovery key.
There were no hardware modifications on that machine.
Error message in event log:
Bootmgr failed to obtain the bitlocker volume master key from the TPM because the PCRs did not match
Event id 24635, source bitlocker-driver
 Each time the machine starts, the recovery key is needed.
Any idea how to solve that issue and why it happens?
update:
Second partition was created manually on that machine. So that's clear that bitlocker reacts...
But now: how can I confirm those changes so that the recovery key is not needed each time we boot?

A:Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

Hi,
 
I would like to confirm if BitLocker accepts the recovery key?
 
Please update the BIOS to improve the stability for TPM first.
 
I also would like to suggest you disable and enable BitLocker again to reset the settings.
 
For more information, please refer to the following link:
 
http://technet.microsoft.com/en-us/library/dd835565(WS.10).aspx
 
Regards,
 
Arthur Li
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Read other 8 answers
RELEVANCY SCORE 84.4

Hello and good afternoon, I have a issue where a manager started the Bitlocker process on the SD card in his Surface Pro 3

with Windows 8.1. The Bitlocker attempt failed at 3.4% completed but the SD card ended up being Bitlocked without providing the Bitlocker Recovery Key (I've never seen this happen before). He doesn't know the password for the SD card and of course
I've been tasked to somehow release the encryption so that he can get the required information off of the SD card. 



Is there anything that can be done to release the encryption on the SD card or has the SD card been made non-accessible moving forward?

Read other answers
RELEVANCY SCORE 82.8

I turned on Bitlocker on three new Windows 8.1 laptops and saved the 48-digit recovery keys and associated identifiers, but I forgot to indicate which laptops they are associated with. Is there any way to find the identifiers/recovery keys on my laptops so I can document this? Or do I have to decrypt the laptop drives, turn off Bitlocker, and start all over again to generate new identifiers/recovery keys? My only options under Manage Bitlocker are Suspend protection, Back up your recovery key, and Turn off BitLocker.

A:BitLocker Identifier generated after turning on Bitlocker

Hello Edwin, and welcome to Eight Forums.

No worries. If you should ever need to unlock to drive, it'll provide you with a recovery key ID number that you can use to ID which recovery key to use. The tutorial below can give you more details about this to help get an idea if ever needed.

BitLocker Recovery - Unlock a Drive in Windows 8

Read other 5 answers
RELEVANCY SCORE 82.8

My BitLocker password is not working after format my c drive. instead i have my recovery that is also not working.
Please somebody help me to unlock my disk.

Read other answers
RELEVANCY SCORE 80

Initially I found that BitLocker on the Go supported removable media like flash drives and external drives. Why isn't a CD/DVD supported since it is considered removable media? Will this support be available in future releases?

A:Will BitLocker or BitLocker on the Go ever support CD/DVD encryption?

Hi,
 
Bitlocker to Go is not supported on CD/DVD. Your suggestion is valuable, I will forward this information to the appropriate department through our internal channel.
Both the Microsoft Product Team and Development Team will take into consideration all suggestions and feedback for future releases.
 
Currently, you may need third party software to encrypt CD/DVD.
 
Best Regards,
Niki
 
 Niki Han
TechNet Community Support

Read other 3 answers
RELEVANCY SCORE 79.6

Can Bitlocker be installed using a W7 Professional SP1 64 Bit OS; thank you to anyone who replies?! 

A:Can Bitlocker be installed using a W7 Professional SP1 64 OS...

Hi: You need W7 Ultimate or Enterprise for Bitlocker to work. Plust you need a Trusted Platform Module (TPM).

Read other 7 answers
RELEVANCY SCORE 79.6

My wife want her laptop locked down with bitlocker and a usb flash stick(laptop does not support TPM) Never used bitlocker before and i don't want to brick the system and have to reinstall.

She has one physical drive split into 2 partitions, my question is can i bitlock both drives and use the same(one) flash drive as the keyholder to unlock the windows drive as well as the second partition(she does not want to have to input a password{lazy}?

Have looked but can't seem to find the answer, I know i can store the recovery key on the same stick, but since i dont know how the actual unlock key is written to the usb stick I don't want to encrypt the win drive with a key and then have that overwritten with the key for the second partition.

A:Bitlocker with a usb flash drive??

Hello Ba5ik,

Yes, you can save both recovery keys onto the same USB flash drive without any issue. Just keep a backup of both of them in separate folders on the USB flash drive as well to be safe.

For Windows 7 partition:
BitLocker Drive Encryption - Windows 7 Drive - Turn On or Off with no TPM

For other nonsystem partition:
BitLocker Drive Encryption - Internal Data Hard Drives - Turn On or Off

Hope this helps,
Shawn

Read other 3 answers
RELEVANCY SCORE 79.2

Hi Mr/Ms
I
flash
drive encrypted
with BitLocker 
I used
this
driver for three months my computer is broken I bought a new computer    when i was try my flash disk new computer its give me this  problem 
BitLocker Drive Encryption failed to recover from an abruptly terminated conversion. This could be due to either all conversion logs being corrupted or the media being write-protected
? know my passworrd but I do not know
the BitLocker
recovery key what can i do know pls some one help me 

Read other answers
RELEVANCY SCORE 78.8

Hey,

The help page for BitLocker mentions

"A removable USB memory device, such as a USB flash drive. If your computer doesn?t have TPM version 1.2 or higher, BitLocker will store its key on the flash drive. This option is only available if your system administrator has set up your network to allow the use of a startup key instead of the TPM."

I don't know how to set this up - anyone have in-depth guide for this?

Thanks

A:Setting up BitLocker via USB flash drive

Hello Dzjepp,

This can help show you how to setup BitLocker like this.

BitLocker Drive Encryption - Windows 7 Drive - Turn On or Off with no TPM

Hope this helps,
Shawn

Read other 1 answers
RELEVANCY SCORE 78.8

Please I was trying to lock my flash drive with bitlocker but it did not finish installation and stopped at about 81.2% and then my laptop power went down and I removed my flash drive. when eventually I was able to power my laptop on the bitlocker refused
to complete locking and it has refused to remove. please how do I remove the bitlocker.

Read other answers
RELEVANCY SCORE 78.8

Hi,

I followed the step by step guide on what Brink wrote up below.
BitLocker - Turn On or Off for Operating System Drive in Windows 10[1]=Security System Tools

However, when turning ON BitLocker to encrypt the OS drive only, and ask me to where to save the recovery key, I get only the Save to File and not the Save to USB Flash. Has MS taken out the Save to USB selection since WIn 10 version 1511?

I followed all the steps and left BitLocker to its default setting (except for encryption method).

I was able to save the recovery key to a file which was my USB flash drive.

A:BitLocker Save to USB Flash missing?

No, Bitlocker works fine on 1511 and whether you save your key to USB, use a password or whatever is defined in group policy.

Please let us know what gpedit.msc settings you have made. The various settings are described in the tutorial.

Read other 0 answers
RELEVANCY SCORE 78

SOLVED - see last post.

My query is regarding a brand new i7 sixth generation computer with Windows 10 Professional, including all the Windows upgrades, and a new Samsung SSD hard-drive.

The reason I bought Windows 10 Professional was for the full hard-drive encryption provided by Bitlocker in case my computer gets lost or stolen, as has happened to me previously. However, I have an ongoing problem with it and can't find a solution anywhere. I have tried to telephone Microsoft's telephone support several times but it has been beyond a joke with their outsource staff in far-flung countries with poor English claiming Windows 10 Professional does not have the option of Bitlocker or any form of encryption to all kinds of other absurdities.

Whenever I start my computer it does not ask me to enter a Bitlocker username or password (I am asked for the Windows password, but, as everyone knows, those are not totally secure and do no protect hard-drive data access). Also, in the Bitlocker section in Control Panel, I am not giving the option to edit a Bitlocker password, even though that option exists in all the other screenshots I have seen on the web.

How can I set my computer up to present me with a Bitlocker password on boot-up?

My system does say my hard-drive is encrypted, but how can I certain of that if there is not even password protection?

Here is what I see in my Windows Control Panel > Bitlocker section:

I note the warning message about rights being restricted t... Read more

A:Installed Bitlocker does not ask for password on computer start-up!

You can't change the bitlocker key and it would be impractical to enter it (it is 8 blocks of 6 numbers). This is the number you have to enter to unlock your drive to access it if it isn't unlocked by normal methods. This would prevent someone taking your disk out and being able to read it which can be done very easily if you don't have bitlocker enabled (which you do).

Your recovery key is on the USB you saved it to when you enabled bitlocker (if you saved it to USB) or here RecoveryKey if you saved it to your OneDrive.

What you can do is chose if what is required to unlock your drive when you boot (whether you need a pin, password, usb key). This is changed under gpedit.msc



There is a tutorial here somewhere - I'll see if I can find it. In the meantime what model of computer do you have exactly? Does it have a TPM (Trusted Platform Model) chip?

EDIT: Here is a windows 8 tutorial BitLocker - Turn On or Off for OS Drive in Windows 8

It is much the same except Windows 10 (version 1511 and later) allow stronger XTS-AES encryption - again set in gpedit.msc under Computer Configuration > Admisistrative Templates > Windows Componenets > Bitlocker Drive Encryption > Choose drive encryption method and cipher strength (Windows 10 [Version 1511] and later)

The separate bitlocker password is for non OS drives - see here BitLocker - Turn On for Fixed Data Drives in Windows 8 or BitLocker - Turn On for Removable Data Drives in Windows 8

Read other 10 answers
RELEVANCY SCORE 78

Hi All,

I have been looking on the internet but can't find anything useful.

I protected data on my USB flash drive using Bitlocker in Windows. But of course I can't access it inside Apple OS X operating system. Yes I have a Windows VM running inside my MacBook and can access bitlocked flash drive this way, but this requires booting
up Window VM and becomes frustrating most of the time.

Does anyone know any possible way to access bitlocked flash drive directly inside OS X?
If the answer is "No", then my request to Microsoft is to please make a Bitlocker Reader/Access tool for Mac OS X and make everyone's life easy. This will definitely increase number of Bitlocker users; a win-win situation!


Thanks

A:Access Bitlocker Encrypted Flash Drive in OS X

There is dislocker for Mac:
http://www.hsc.fr/ressources/outils/dislocker/

Read other 6 answers
RELEVANCY SCORE 77.2

hi sevenforums

how can write key Full BitLocker recovery Key identification:
3E253B88-09F9-4E71-B925-FB3C8089FBBA
is not respond for ABC

http://www.quikstarts.com/images/upl...7725_thumb.jpg

A:forgot my bitlocker password and lost my recovery key (USB-flash).

I'm afraid there is nothing you can - Bitlocker has no backdoor functionality.

Bad luck
Golden

Read other 9 answers
RELEVANCY SCORE 76.8

This laptop has had Windows 7 O/S installed, but when trying to turn on Bitlocker, it says the BIOS is not supported by the TPM. This needs to be encrypted, and have looked for an update to the BIOS to no avail.    It's a bit poor if there isn't a solution to this. Can anyone help?

Read other answers
RELEVANCY SCORE 76.8

 Model #: h8-1380tProduct #: B4J27AV#ABASerial #: 2MD30605M8Software Build #: 12NA2RCW602#SABA#DABA Window 10  OS upgraded from Windows 7 ultimate. Does my BIOS support TPM 1.2 for Bitlocker If so how to enable.If not is there a BIOS upgrade to enable TPM1.2 ? If I can enable TPM 1.2 for Bitlocker in the BIOS;  How to administer/setup  for multiple  valid user sharing one computer. Thanks  

A:Bios support bitlocker TPM

@jphutch Welcome to HP Support Forum. Firtly you nedd to check does your machine have TPM or not. If yes it does have, you can see it from Device Manager   otherwise you have to do fifferent way. It is a piece of hardware. BIOS upgrade without hardware won't work. Regards.

Read other 1 answers
RELEVANCY SCORE 76.4

Dears , 
I have domain contains +500 clients (Win8.1) , all clients have no TPM chip installed . 
I've checked bitlocker group policy settings and found that i can force users to encrypt their
Newly connected disks only and nothing i can do about deploying force encryption to C: and D: drives . 
So can u please suggest how to automate force bitlocker encryption to their both C: + D: currently running drives .

 

Read other answers
RELEVANCY SCORE 76.4

Dears , 
I have domain contains +500 clients (Win8.1) , all clients have no TPM chip installed . 
I've checked bitlocker group policy settings and found that i can force users to encrypt their
Newly connected disks only and nothing i can do about deploying force encryption to C: and D: drives . 
So can u please suggest how to automate force bitlocker encryption to their both C: + D: currently running drives .

 

Read other answers
RELEVANCY SCORE 76

I have a Lenovo ideapad 100S 11IBY, and today I could not log in to windows 10 after its BIOS update (to the latest version) It just keeps wanting me to input bitlocker recovery key, but I could not find it on my microsoft account website, and actually even I don't remember whether I did set up my bitlocker recovery key or not. I'd been to 'windows.microsoft.com/recoverykeyfaq' as intructed on the screen and followed all directions, also had been to the BestBuy that I'd purchased it but nothing helps. I love my laptop and I have done my best to keep the device good. I feel very sad that I cannot use my PC during this weekend. I don't want to reset my laptop.  Anyone knows how to solve this problem ??  

Read other answers
RELEVANCY SCORE 76

Hey guys

I was just wondering, before turning ON BitLocker to encrypt the Operating System drive, does the BIOS need to be configured to boot from the INTERNAL hard disk first from the Boot Order section?

This is for machines that have the TPM chip.

Read other answers
RELEVANCY SCORE 75.2

 The windows 10 Pro computer has died, and I would like to put the in my new computer with windows 10 home.   I would like to remove the bit locker password,  so I can reinstall windows 10 pro while keeping my files and apps,  
I'm unable to do this while the drive is encrypted.  How do I remove drive encryption from the drive while I have the drive slaved to a windows 10 home computer? 

Read other answers
RELEVANCY SCORE 75.2

see above 

getting:
"the trusted platform module on this computer does not work with the current BIOS.  Contact the computer manufacture fro BIOS upgrade instructions"

well dell--here I am...what do I do?  (yes, it has latest BIOS....)

A:Latitude 5570 BIOS not compatible with bitlocker

think I found it...turns out the Dell command update doesn't give you the latest update....
found a NEWER version of the bios on dell site.
Failboat

Read other 2 answers
RELEVANCY SCORE 75.2

Hello!

In my upgrading frenzy, I went ahead and updated my new work-provided laptop's BIOS (Dell E7240). Lo and behold Bitlocker is now asking for a recovery key.
As the IT Administrator won't be available till next week and I am in urgent need to access it.

My question is simple; does downgrading the BIOS back reverse the lock?

Thanks!

A:Bitlocker and BIOS Firmware Upgrade - Locked out!

Nope. You will need to wait for IT admin at this point.

Read other 3 answers
RELEVANCY SCORE 74.4

In my 5175 (Windows 10 + Creators Update + all updates) the bitlocker was enabled and I updated the BIOS many times without problems. But after upgrading from version 1.0.20 to version 1.0.24, I've got "Preparing BitLocker Recover" and I need to enter a recovery key. I made a downgrade to 1.0.20 but the problem was not solved. I reset the BIOS settings, but it also did not solve the problem.

Read other answers
RELEVANCY SCORE 74.4

I have a Dell XPS 15 9550, and after a recent BIOS upgrade, it seems to have lost the PIN, and is asking me to enter a BitLocker recovery key, which so far at least, I've been unable to find.  So does anyone know how to:

Reenter the PIN so that the system boots normally (TPM/UEFI/etc.)?
If that is not possible, re-install Windows 10?

The system was upgraded right after purchase from Windows 10 Home to Pro, otherwise is pretty stock.  
When I go through the various recovery options to Troubleshoot:

Reset this PC:  It asks again for the recovery key (which I do not have)
Advanced > System Restore:  Same (recovery key which I do not have)

I realize that the without the Bitlocker recovery key, that the data may be all lost, but what I would like to do is get the system running again, at least to the point I can re-install Windows.  I have the PIN of course, but cannot seem to get to the point where the system prompts for it, it is stuck on the Bitlocker key, which I cannot find.

Suggestions?

Read other answers
RELEVANCY SCORE 74.4

I have a Precision Mobile Workstation 7510 running WIndows 10 with two drives. I have Bitlocker enabled on both drives.
Dell Command Update recently notified me of a BIOS update but warned me that I must suspend BitLocker protection to perform the update.
I suspended BitLocker on the OS drive, but it appears that Windows 10 does not allow me to suspend BitLocker on the second drive. My only option to turn BitLocker off on the secondary drive is to do a full volume decryption, which takes hours (it's a 2GB drive).
Turning BitLocker off on the OS drive does not seem to convince Dell Command Update that things are ready for the update. I suspect that it is the fact BitLocker is still enabled on the secondary drive that is causing Dell Command Update to balk.
So, questions:
1) Am I deducing the problem correctly? Is it the fact that the secondary drive has BitLocker still enabled that is stopping Dell Command Update from updating?
2) Is there any way to convince Dell Command Update to proceed with the update?
3) If I manually install the update (bypassing Dell Command Update) without completely disabling BitLocker on the secondary drive, will there be any adverse effects (such as being unable to access data on my secondary drive)?
4) Is there a way to get around #3 without completely decrypting and then later re-encrypting the secondary drive? Can I remove it from my computer while the BIOS update runs and add it back later fir a seamless transition? Or can I save the recover... Read more

Read other answers
RELEVANCY SCORE 74

I am trying to enable BitLocker on a Windows 7 Ultimate x32 system with TPM. I follow the Wizard and when asked to encrypt the drive I select 'Run BitLocker system check' and 'Continue' (see attached sreenshot).
The USB is inserted and contains the recovery key (.txt and .tpm). During reboot I get:

Windows BitLocker Drive Encryption Information
The system boot information has changed since BitLocker was enabled.
You must supply a BitLocker recovery password to start this system.
Confirm that the boot changes to this system are authorized.
If the changes to the boot system are trusted, then disable and re-enable
BitLocker. This will reset BitLocker to use the new boot information.

Otherwise, restore the system boot information.

ENTER=Continue

Windows then continues to start normally. After login I get an error message: BitLocker could not be enabled (see attached screenshot).
When I check TMP it shows as active, initialized and owned.

I've started out from scratch several times - same results. I can't figure out what the problem is.
This is driving me nuts.

Any help appreciated

Thanks

A:Bitlocker: BitLocker could not be enabled

BIOS: A06
DELL: d420
Hard drive: System reserved 100MB NTFS, 27.84GB NTFS

TPM
Manufacturer name: BRCM
Manufacturer version: 2.10
Specification version: 1.2
Status: The TPM is on and ownership has been taken

I've since modified the group policy settings for Bitlocker to use a PIN.
I am still getting the same results.
I follow the wizard, select check the system, reboot, enter PIN, get the same "error" messages as shown in my previous post.

This makes no sense.

Any help?

Read other 6 answers
RELEVANCY SCORE 73.6

We are imaging our computers in SCCM, we use the BIOS Scripts to take ownership of the TPM chips and to provision bitlocker.  This is working fine, its the final step in the process of adding our PIN to the bitlocker drive that fails.  The machine is giving an error "The BIOS did not correctly communicat with the Trusted Platform Module (TPM).  Contact the computer manufacturer for BIOS upgrade instructions." The machine is running the latest posted availalbe BIOS:  Bios revision level: M16KT32A Bios block revision level: 1.32  Bios Date: 5/3/2017 Machine type and model: 10M8S0HU00 The original configuration is an NVMe drive, in thought that this could be causing the issue, we removed this drive and placed a standard SATA hard drive in it and receive the same error.  As another test we put our windows 10 task sequence on it and it worked without issue. The only difference is that the Boot mode for Windows 7 to work with the NVMe is only available to the LEGACY.  The Boot mode for Windows 10 is using UEFI. I have attached 2 screenshots that show the error we receive in windows 7.  This command runs during the task sequence and fails, we tried it in the OS as well and receive the error. Please help ASAP, this is affecting our T470 model as well.  We need to certify these devices asap.

Read other answers
RELEVANCY SCORE 73.6

Imagining multiple laptops, yesterday bios Version 1.13.3, 1.13.3 came out. Started it into our rotation.
Afterwards bitlocker was no longer able to start "internal issue". Tried to revert back to old and still same issue even after re-image it. All TPM and secure boot options correct. Also have done: Imaged laptop, let bitlocker encrypt, suspended it, updated bios, after restart bitlocker didnt resume, tried to force it and prompted with internal error again.

Read other answers
RELEVANCY SCORE 73.6

Hello, I have Lenovo ThinkPad X1Yoga 360 3rd Gen, today I got the BIOS update and after restart OS is not opening it asking for BitLocker Recovery Key, I have tried all the way but it doesn't open, in system cmd I have also tried that command "manage-bde -protectors C: -get" to retrieve the password but in output of that command there is no password, Kindly help me in this. Regards,

Read other answers
RELEVANCY SCORE 72.8

I had a lot of issues with the screen blinking/flickering on/off when removing the laptop from the WD-15 dock and read that the new BIOS upgrade would fix this issue so I went ahead and upgraded the BIOS.
I installed "DellDockingStationFwUp_1.0.0.8_20161220_WD15.exe" and "XPS_9550_1.2.21.exe".
I added Bitlocker protection the first thing I did when I got the laptop about a year ago and it has been working fine.
After this upgrade (with or without) the dock attached I get the Bitlocker code prompt at every start of the laptop.
I can't seem to roll back the FW upgrades as the installer tells me I have a newer version installed...

A:Windows 10 Bitlocker code required every time after BIOS upgrade on XPS 15 9560

After searching and checking I found that I no longer have any compatible TPM according to Windows.
(Win 10 Enterprise 64bit Build 14393)
Looking in the BIOS there is no setting for TPM anymore so then I found a way to rollback BIOS FW.
It was by shutting down, unplug the power plug and then keep CTRL+ESC pressed while plugging in the power plug. That brings up a prompt where I could do a rollback and after that tehre still is no TPM in BIOS. I run the same again but this time I chose to reset the BIOS settings, still no TPM!
I still have to give the Bitlocker key at every startup and to top it off the laptop no longer goes to sleep when the lid is closed, it shuts down even though the settings is to "sleep".
This of course means that every time I carry it around I have to add the Bitlocker key when picking it up.
Our corporate network requires Bitlocker so I can't use the laptop without bitlocker in the domain.
Any suggestions?

Read other 1 answers
RELEVANCY SCORE 72.8

E7470 laptop was running fine on BIOS 1.12.3 but received security advisory concerning AMT vulnerability.
BIOS 1.15.4 was just released to address concerns for security advisory CVE-2017-5689 / INTEL-SA-00075.  Applied BIOS revision to the E7470, but after applying it continued to prompt for Bitlocker code after each restart.  Unable to successfully leave Bitlocker protectors on without being prompted for code after each reboot so opted for reimage.
Ran through process of reimaging computer via MDT, but now receive error in smsts logs:
'ProtectKeyWithTPM' failed (2150694914)
Failed to enable key protectors (0x80310002)
Failed to run the action: Enable BitLocker. The BIOS did not correctly communicate with the Trusted Platform Module (TPM). Contact the computer manufacturer for BIOS upgrade instructions. (Error: 80310002; Source: Windows)
Can someone please confirm issue with this latest BIOS and will need Dell to re-evaluate.
Thanks
T

A:Dell Latitude E7270/E7470 System BIOS 1.15.4, Bitlocker fails

So far, I have seen two threads (Latitude E7470 & Latitude 5280) who went to the latest BIOS and now TPM is not available. Attempting to downgrade a BIOS is always risky as it could "brick" the motherboard CMOS if it fails. Makes sense that the image failed because the image was made when TPM was enabled. For now, all we can do on the Forum is gather the system models, BIOS number, and usernames and track it.

Read other 1 answers
RELEVANCY SCORE 72.8

hey,

i tried to install a toshiba Z20t-c-11g

OS: Windows 10 LTSB
Driver: complete

I tried to install the new BIOS from the drivers page on toshiba.eu.
That BIOS sadly does not work ...? Why?

Anyway... the problem i had and i wanted to have fixed is:

Bitlocker encrypted my whole drive.
it starts correctly and displays the keyboard.
GPO: Keyboard Slates (or something like that) is activated.
BUT: Touchscreen does not work. That means.. i can see the keyboard but it does not work.
thats why i wanted to update my bios but it says it is not working on my computer... well thats frustrating...
why offer the bios update when it does not work at all... or is it some sort of windows 7 only? cant imagine that tbh.

i guess the only problem is the bios but i could be wrong (z20t-b works on same settings for example)

Any help would be pretty nice. Thanks ..

Read other answers
RELEVANCY SCORE 72

Hey,

I've experienced quite the snag with Bit Locker.

In an attempt to encrypt my 2TB (1.81 TB) HDD my computer decided to crash 43% into the encryption. Leaving the drive inaccessible, and completely useless.

After some searching on Google I found out about the repair-bde line in command prompt. Following I attempted a repair.

repair-bde E: J: -rp (RECOVERY KEY)

Mind you this is after I went out and purchased a second 1.81 TB hard drive so I could successfully repair.

Following that command I get the error:


Code:
LOG ERROR: 0x000003c
Need atleast 1907727 MB of free space for repair.

ERROR: Not enough free space on output volume to preform repair.
Apparently my 1.81 TB hard drive isn't big enough to repair my broken 1.81TB hard drive, that was only 40% full...

Is there any work around, or any other way that I may be able to recover the data from this drive? This was my main drive for pretty much EVERYTHING. Music, Movies, Pictures, etc.

It is essential I recover the data on this drive.

Any suggestions?

Read other answers
RELEVANCY SCORE 71.2

Dear All,

We are facing an issue with bitlocker on Windows 8 machines since its not encrypting Hard disks through GPO. we are getting the below error on the log files

failed to initiate drive encryption with the following exit code: 80070057

We are using the same GPO for windows 7 machines and its working completely fine and also Bitlcoker_to_go is working fine with both OS's.

Friends, is there anything specific in GPO to check for bitlocker encryption in windows 8?
Regards,
Meshad

A:Bitlocker Error with GPO in Windows 8

Hello Meshad, and welcome to Eight Forums.

Double check using the tutorials below to see if they may be able to help with encrypting them with BitLocker.

(OS drives without TPM)
BitLocker - Turn On or Off for OS Drive in Windows 8

(data drives)
BitLocker - Turn On for Fixed Data Drives in Windows 8

Hope this helps for now,
Shawn

Read other 1 answers
RELEVANCY SCORE 71.2

Hi All

I've downloaded BitLocker Reader To Go from Microsoft and trying to install it on machines to try and test it to see if it works etc.

When I go to open up the installer (KB970401) I get the following error:

Windows Update Standalone Installer
Installer encountered an error: 0x80096002
The certificate for the signer of the message is invalid or not found.

I've tried this on a Windows 8.1 Pro machine and also a Windows 7 machine
Any ideas on how to fix this?

Read other answers
RELEVANCY SCORE 71.2

I am trying to enable BitLocker on a Windows 7 machine but when I go to save the startup key on my USB drive, I get the following Error:  The startup key could not be created.  Try again or restart the BitLocker Wizard.  I am sure it is
something within windows (policy or registry).  I opened up the policy editor but nothing jumps out.  I have looked in the bitlocker portion and the removable media portion.  This is in a virtual machine and works on other systems.  This
is a stand alone locked down system. I can write to the usb drive and it shows up as a removable drive in the BitLocker Wizard.

Read other answers
RELEVANCY SCORE 71.2

A user had locked himself out of his laptop when unsuccessfully trying to enter his password.  Using the recovery key I was successful until I tried to change the PIN. I keep getting (Resetting your
protector failed for unknown reason. Please try the action again.)". Is there something I doing wrong or has someone experienced the same problem and can you steer me in the right direction on a fix
I have 3 laptops with the same error

Read other answers
RELEVANCY SCORE 71.2

Hi All,

I am using the following command to create a passphrase for Bitlocker
manage-bde -protectors -add C: -pw
I get the following error:
ERROR: An error occurred (code 0x8031006a):
Group Policy settings do not permit the creation of a password.
There is no change in the Group Policy settings, all are set to "NotConfigured". Machine
has a TPM v1.2
This was working fine, all of the sudden this started failing. Please help me where to look at.

Read other answers
RELEVANCY SCORE 70.4

I just wanted to say thanks for not responding back to me,  I figured it out on my own.  I had 34 views and no one bothered to respond back. Anyways, the problem that i was having was:  Error recovering disk G: A recovery key was not found
on this drive. The drive cannot be unlocked. I took a capture of the decrypting message. 81.5% completed threw me off because i thought it was completed. Therefore, when i removed the USB drive from my laptop and plugged it in to my other laptop it gave me
the above error message. So, after trying everything but the right thing I said wait a minute, this 81.5% means it's not 100% complete dummy dah (me). So, after letting it reach 100% which took hours and hours i unplugged it and plugged it into my other laptop
and you know the rest. Jeez!!!



gj

Read other answers