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Lenovo Ideapad 500-14ISK Randomly shut off

Q: Lenovo Ideapad 500-14ISK Randomly shut off

Hello, I've got a problem with my newly bougt Lenovo Ideapad 500 14ISK. It randomly displays signs of shutting off/overheating. The screen turns black (not off but just like its not receiving signal) an de audio stops working. Only solution is to force shut off the laptop and restart. I bought the new laptop two monts ago. Of those two months i'vo only had the chance to work on it for a few weeks due to this problem. I've read the forums when the first problems started acting up. I've installen the new intel drivers, did a bios update, did a full system sofware and hardware check, and obviously found no problems. After giving up and returning it to the store, they said it should be a hardware issue, if the laptop just radomly shutts of (like overheating). It took them three weeks to send my laptop back. Once i got it back, i read the reppair report, and guess what? they didn't found any hardware issues, so they installed a clean version of windows and did a bios update. After working on it for an hour in the universities library the laptop turned black again. So if anyone can give me some advice that would be greatly appreciated, since the repair man of Lenovo also don't understand my problem. Some info;doesnt matter if battery power or net power.Doesnt matter which programs i am using, it will juust randomly shut off. I did the intel upgrades listed on Lenovo's forums and the latest ones, still the same problem. I did the BIOS update, also doenst influence systemFull hardware check by Lenovo maintenance program. All Drivers up to date No sofware issues found by lenovo's checker. hopefully anyone can shed some light on this case! greetings Chris

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Ideapad 500-14ISK Randomly shut off

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 76.8

My lenovo note book recently bought from Jarir Book Store Saudi Arabia Yanbu city had problem auto shutdown and graphics driver it was just 3 days i bought,i gave to them sent for repair fault bad sectors hard disc replaced,ttill now its function is faulty now message displaydriver fault coming repeatedly,i am not sure aabout lenovo quality assurance this time.Thanks

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RELEVANCY SCORE 76

 i want to ask, for lenovo product ideapad 320 14isk, does it have 2 so dim or not

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RELEVANCY SCORE 76

Good day everyone.I encountered a problem with my laptop yesterday. When I restarted my laptop, it showed me this:   Running startup repair always says "Startup Repair couldn't repair your PC". I have no idea what to do with this. My important files are in here, so it would be great if anyone could help me. 

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RELEVANCY SCORE 76

Good day everyone,I encountered a Blue Screen of Death on my laptop. It happens when I play League of Legends, and it does not occur at browsing or playing other games. Here's the Blue Screen:I think the SynTP.sys is linked to Synaptics Pointing Device, the touchpad.I have the latest drivers for my touchpad, yet another blue screen appears when I play LoL, and the same error is shown.Any ideas on how to fix this? Any help is highly appreciated.

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RELEVANCY SCORE 75.2

Hey there, Both hinges of my Ideapad 300-14ISK are now broken after 6 months of light use. The right one started to freeze after less than 2 months from the purchase date. It has resulted in breaking the LCD cover as a result as I opened or closed the lid. About a month later, the left hinge did the same. I can't open or close the lid at all now. I am now looking for a replacement for those hinges since I gave up on trying to resolve this with the support team although it is still in the warranty (however I bought it from outside the US. They're claiming that's why they can't help me). The Lenovo website has 2 parts for the hinges for this model but I can't understand the difference between them. First one is "5H50K14044 - HINGE L+R LIMR L300-14IBR" while the second one is "5H50K14032 - HINGE L+R L300-14IBR". I can't figure out the difference between both parts. The only difference in the name is the "LIMR" word in the description of the first one. Does anyone understand what the difference between both parts is? Thanks! 

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RELEVANCY SCORE 75.2

I recently bought a Lenovo Ideapd 300 14ISK. I noticed when I got home(in a quiet room) that there is some consistent noise coming from the harddrive. I know its not from the fan because I know the sound that the fan makes. I dont know if it is normal because other laptops dont have the same noise. I need help on this one becuase it is getting frustrating and it makes studying using the laptop hard due to the noise that it makes. Any help on this concern is very much appreciated

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RELEVANCY SCORE 75.2

I have Lenovo Ideapad 500S-14ISK i5 Processor, planning to replace the original RAM 4GB Ramaxel 12800 with Kingston HyperX Impact 8GB DDR3L 1600 MHz or HyperX Impact 8GB DDR3L 1866 MHzCan i replace between this 2 RAM in my notebook?Really appreciate your feedbackThanks

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RELEVANCY SCORE 75.2

New ideapad 500S-14ISK with Windows 10 keeps getting abrupt blackscreens, so I've to turn it off and on again.Anyone with the same problem or solving idea? 

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RELEVANCY SCORE 75.2

hola a todos....Hace 1 dia mi lenovo empezo a reiniciarse al conectar el cargador.....abre el cmd y ejecuta una directiva que no alcanzo a ver bien.....despues de eso ejecuta el shutdown -r -t 0 y se reinicia.... y asi esta reiniciandose cada minuto hasta que desconecto el cargador... alguna sugerencia.... o solucion.... PD: mi garantia aun esta activa....tiene como 20 dias que la compre.

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RELEVANCY SCORE 75.2

For my y700 laptop, I recently formatted the os disk and reinstalled windows 10. But before I could do updates, and at random intervals, the cursor moves to the middle of the screen and the computer freezes. I can't get any drivers because the computer freezes before it can finish installing. Any solutions? 

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RELEVANCY SCORE 75.2

 Hello, I just bought this laptop last week. My past laptop's Function keys work just by pressing them, but on this one when I press it, it does a certain function. For example if I press F1, it mutes the sound instead. I tried to press F1 with FN key to actually use F1. But it didn't work. 

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RELEVANCY SCORE 75.2

Hi All, I just brought a Lenovo laptop few months ago and after some system update, my touchpad is not working. Tried various ways (Tried pressing on (FN+F6)) but none of it works. Please help me!!

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RELEVANCY SCORE 75.2

I've read that the RAM on my laptop can only run 2133Mhz speed. But can I install 2400Mhz RAM? will it be compatible? It doesn't matter if the RAM speed is decreased to 2133Mhz, what I worry about is the BSOD. Warm regards,Andre

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RELEVANCY SCORE 74.4

Hi,I'm stuck trying to connect 2 external monitors to my Lenovo ideapad 320-14ISK (S/N: PF0TTV33). I've got 1 monitor connected through hdmi, that 1 is working. But my laptop isn't detecting the second one which I have connected with a Satechi adapter to my usb-c poort.I've read that it isn't possible to connect a monitor on this Lenovo laptop through an usb-c poort and even that it isn't possible to connect 2 monitors to this laptop at all!Can someone help me or tell me if this is true?Thanks for your help in advance

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RELEVANCY SCORE 74.4

Hi there, do you know the solution for this?

A:Screen flickers, Lenovo Ideapad 500s-14ISK

Hi Lruth,
 
Welcome to Lenovo Community!
 
We are sorry to hear that display is flickering in your Lenovo idea pad 500s-141SK.
 
Please do confirm which operating system is running on your laptop.
 
Check in BIOS if issue persists.
 
Confirm if flickering happens when you are closing and opening the lid.
 
Best Regards,
Poojitha.
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RELEVANCY SCORE 74.4

When I plug in the computer the charging sign blinks and then it stops and shows "charging" however, the percentage isn't going up, it stuck at 59 %. If I plug out then the percentage goes down. 

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RELEVANCY SCORE 73.6

When I first had this problem it would only freeze once a day. Now it happens everytime I try to play a game. I have seen some other posts on this forum to try to fix my problem but I still haven't found a fix. I have reinstalled windows, moved some games to my ssd, updated BIOS, updated graphics card drivers / downgrade drivers, etc and the problem continues to happpen. This it what actually happens: Im like 1 min into the game and then all of a sudden the whole laptop freezes and the audio from the game keeps on repeating. The laptop doesn't let me alt + tab, alt + F4, the mouse and keyboard doesn't work at all, I'm forced to do a force shut down. This problem only happens when I'm using the AMD grahics. If I play a game on the intel graphics it won't freeze but the game is barley even playable.I really want this problem fixed!  Please help me.

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RELEVANCY SCORE 73.6

My R9 M375 in my lenovo y700 laptop seems to have a problem, while in game and under load, the GPU keeps going from 820mhz to 1005mhz, this manifests as stutter in games and annoys me quite a lot. Here is a picture of gpu-z while playing a game.And also why does the gpu usage vary that much under the same loadIt is supposed to stay at a 1005 mhz at all tims under a game.

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RELEVANCY SCORE 72.8

Good day everyone,I just recently bought a new laptop which is a lenovo ideapad 110-14isk. When I booted it up, I noticed that it can't respond quickly so I opened task manager and saw that disk usage is always at 100%. Due to this, even shutting down takes a long time and seldom I force it to shut down because it is very unresponsive. I observed the laptop for a few days and found out that windows update was slowing it. I disabled the Windows Update Service, and when I rebooted it, the disk usage is at normal levels. So my question is, how can I update my laptop? and is there any way to use Windows Update without the laptop lagging? Hope you can help me. Thanks in advance.

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RELEVANCY SCORE 71.2

I have the same problem as listed here:https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Strange-mouse-pointer-behaviour-when-wo... I have tried the various solutions suggested here^, including the one that is considered to have "solved" the problem: downloading the new drivers. However, when I do this, it installs but I am left with an error message saying "Target drivers not found".Why will these mouse drivers not install on my laptop? Thanks!

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RELEVANCY SCORE 71.2

I am experiencing strange mouse pointer behaviour after my laptop has been running for a while and a program is working in the background. The mouse pointer is displayed in a very low resolution, while jumping up to another part of the screen. So usually, the mouse cursor looks like this:  But when the problem occurs, it looks like this (and jumps up to another part of the screen):  As mentioned, the problem only occurs after my laptop has been running for a while (this may take a day, but sometimes only an hour) but when it does, it keeps occuring untill I restart. This has been happening since I bought the system about two months ago. System: Lenovo ideapad 510S14ISKOperating system: Windows 10 I already tried:- updating my drivers (using Lenovo Companion)- reinstalling windows (while keeping my files)- uninstalling Lenovo System Interface Foundation as recommended here- unchecking the box "enhance pointer precision", also as recommended here The problem occurs both with my external mouse plugged in and plugged off. Any ideas what might be causing this problem? 

A:Strange mouse pointer behaviour when working in background - Lenovo Ideapad 510S 14ISK

Maybe related to this issue, maybe not: I also noticed a strange resolution in a few other places. For example, in the image below you can see that the text in the left box is displayed much sharper than that in the right box.  This occurs also after my laptop has just restarted and is of course much less anoying. Nonetheless, I thought it would be interesting to mention as the two issues might be related.

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RELEVANCY SCORE 70.4

Hey everyone, My Intel HD graphics 520 driver continuously crashes and basically shuts down my computer. The power button/keys are still on, but I just get a black screen (with some light behind it), as if it is in sleep mode, and I cannot wake up my computer anymore. The only solution then is to just force it off by holding the power button and restart it. I feel it happens at random, but it seems to occur more often when I'm playing a video or something (although that may just be a coincidence). I've had this problem for a long time and have tried several times to reinstall or update the driver. Because I got so fed up with it I just disabled the driver and used the NVIDIA Geforce 920M driver, which works sort of fine with the only big disadvantages that I can't increase or reduce the brightness of my screen anymore and can't run certain programs/games properly. So, therefore, I'm still looking for a solution.  Can anybody help me out? 

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RELEVANCY SCORE 65.6

For some unknown reason my laptop completely shut down.  At first it was giving me a message Windows unable to start up.  After doing a restore now I am getting a message for Automatic Restore which keeps failing.  I am trying to avoid performing a factory restore for I would like to have access to some files.  Anyone have any suggestions.

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RELEVANCY SCORE 65.6

For some unknown reason my laptop completely shut down.  At first it was giving me a message Windows unable to start up.  After doing a restore now I am getting a message for Automatic Restore which keeps failing.  I am trying to avoid performing a factory restore for I would like to have access to some files.  Anyone have any suggestions.

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RELEVANCY SCORE 64

Hello people. I bought my laptop 8 months ago and i have had problem for 2 months. Sometimes when i shut it down, the screen goes black, but laptop is still working. And a couple seconds before it turn off, the fan goes so loud. I have warranty and I already gave it for two times in servis, but they didnt solve the problem. First time they just cleaned it from dust (o.O), and the second time they told me that my latptop need more time to turn off after I update windows?! Like I am retarded or something. Before two months that was happening rarely, but now it happens at least every two days.. 

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RELEVANCY SCORE 64

Hello people. I bought my laptop 8 months ago and i have had problem for 2 months. Sometimes when i shut it down, the screen goes black, but laptop is still working. And a couple seconds before it turn off, the fan goes so loud. I have warranty and I already gave it for two times in servis, but they didnt solve the problem. First time they just cleaned it from dust (o.O), and the second time they told me that my latptop need more time to turn off after I update windows?! Like I am retarded or something. Before two months that was happening rarely, but now it happens at least every two days.. 

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RELEVANCY SCORE 62.8

Hi. I have a problem with the Lenovo IdeaPad Flex 15D. I was using it normally one day, using Google Chrome, when it suddenly stopped responding. The whole PC stopped responding (although I could still use the mouse normally) and I had to manually shut it off. When I tried turning it back on, it took at least 10 minutes, and froze again about 5 minutes later. Now, the computer freezes after 10 minutes of use, even when I'm not even logged in. This has been happening for days. If anyone can help me, thank you in advance. (I'm using Windows 10 as well)

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RELEVANCY SCORE 62

hello lenovo support team, i have recently purchased a lenovo ideapad 310 and ever since i have been experiencing an issue with the laptop. The device sudenly freezes and randomly reboots multiples times a day.

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RELEVANCY SCORE 62

hello lenovo support team, i have recently purchased a lenovo ideapad 310 and ever since i have been experiencing an issue with the laptop. The device sudenly freezes and randomly reboots multiples times a day.

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RELEVANCY SCORE 61.6

I bought Lenovo Ideapad 320 15-IKB few days ago and I installed new windows 10 and updated it, also installed Lenovo Vantage and made all updates for said laptop, even the BIOS update. Since then, my ideapad freezes randomly, keyboard and trackpad doesnt respond until I shut down by power button or close and open screen. I read on link below that problem was solved by backflashing bios to previous version. Since I can't find live support or how to contact Lenovo by e-mail, can someone confirm me this and tell me where to find and how to do backflashing bios? My current BIOS version: 4WCN39WW. Link for topic with said solution but for ideapad 310: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Lenovo-Ideapad-310-15ikb-80TV-Freezing-...

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RELEVANCY SCORE 60.4

Hi. My keyboard stopped working out of the blue, and whenever I open the laptop it goes into tablet mode. Switching to laptop mode does not fix the keyboard issue. Any help?

A:Lenovo Yoga C930: Laptop switches modes randomly, sometimes thinks it's shut and just goes black!

Problem seems to have fixed itself, but I'm still worried.It's like something is making the laptop confused. Sometimes it doesn't know if it's in tablet mode, laptop mode, or closed. There's been times where the screen just shuts off, and I need to close and open the laptop again to get it to work. In fact, it was this that caused the issue in the first place.Is there anything that might be causing this system confusion?

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RELEVANCY SCORE 59.6

I bought Lenovo Ideapad 510s 14IKB a month ago. Till now everything was working great, but now I am expriencing weird issue with sound played back through speaker.  When I play any sound (music or video file) through speaker, sometimes everything is fine, but very often sound is muted for 6 second in the begining and then it plays normally. When I connect headphones, I do not experience any issue.Anybody who experienced similar problems? I tried to uninstall audio driver, install it again, update driver, etc... Nothing helped.

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RELEVANCY SCORE 58.4

Hello everyboddyI bought an Ideapad 310 14ISK a few days ago and I need  win7 64 for some softwares . I have installed all its drivers but I couldn't find compatibale  intel HD 4000 driver and IMEI yet , Installation procces error says " your system dose not meet the minimum requirments " so would you please let me have the those drivers for win 7 64 ?Thank you in advanced.

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RELEVANCY SCORE 58.4

hope you can help me ! i have a lenovo ideapad y700 14isk
serial number: xxxxx
BIOS : D4CN27WW(V1.07)
 
 
 
when I move the screen up and down so I can see it from different angles, the screen goes black but it is not turned off, it is just black (most of the times when I move it down; and when I move it up, about 120 degrees it start working again). I already did the " Hardware Scan" from the Lenovo Solution Center and it passed device, I did an update for the BIOS, AMD  and Intel drivers and the problem still happens.
 
 
Moderator comment: Serial number(s) removed to protect member from mischief.

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RELEVANCY SCORE 58

I have some problems with the Lenovo software. Lenovo Account Portal does not launch Lenovo Companion and Lenovo Settings. Also, Lenovo Solution Center is missing from the Start Menu. The second problem is that some tiles are blank in Start Menu. Seemingly it's the apps that aren't Metro. I'm not sure when the problem started, but I think it was like that since I got the PC. If I right click the apps, the only option will be "Pin to Start", and with some apps: Share and Rate. Here's a picture of the problem:I did already try:Restarting the PC.Doing scannow, DISM, and scannow again.Fixing Registry errors with CCleaner.Updating BIOS and drivers. What can I do to fix the problem?

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RELEVANCY SCORE 57.6

i bought new Ideapad 300,it keeps freezing while using anything office, web, apps. most often while using office apps.  I have to press the power bottun to turn off the laptop, power on to get it operating again.i did reset and formated the device installed the windows again but no luck the same problem appeared, i think its hardware problem. your advice please.

A:IdeaPad 300 14ISK keep freezing

Hi SSO,
 
Welcome to the Lenovo community!
 
Does the freezing issue occur even if you restart in Safe Mode?
 
Also, Run a few tests from this link -
http://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools
 
You should try Storage test, memory test, motherboard test, CPU test. Post results and let?s review.
 
Hope this helps.
Regards,
Shashi
 
Tap that kudos button if I helped  If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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RELEVANCY SCORE 57.2

My system is Windows 7I did install driver manually and it seem to be good.After i knew that it has a software "Power Manager" which can use to adjusting the charging parameter.After I install Power Manager, it can not to use that fucntion. It 's show another but not battery. Batter is not install. How to fix this problem, please help

























lenovo.jpg ?122 KB

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RELEVANCY SCORE 57.2

Can anyone help me identify a dvd drive (in the UK) to fit in an Ideapad 320 14ISK that I purchased thinking it had one installed, only to find it was a dummy drive.

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RELEVANCY SCORE 57.2

Hello All, I have just bought Ideapad 300S-14ISK last month. It came with 4GB RAM only and I found it way too slow even for simple task like browsing the web using a few Firefox tabs. I am thinking to upgrade the RAM to 16 GB to get a better performance. Using CPU-Z tool, I found that my notebooks has Samsung 4 GB DDR3L 1600Mhz single rank unbuffered non-ECC module with CAS Latency 11-11-11-28.  At the moment, I am interested in getting RAM from Corsair 16 GB kit (2 x 8 GB). They have at least two products:- Value Select, with CAS Latency 11-11-11-28- Vengeance, with CAS Latency 9-9-9-24 My question is, can I use the Corsair Vengeance in Ideapad 300? Will it run and able to take the benefit of using high performance memory modules?

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RELEVANCY SCORE 57.2

Hi, I've had an ideaPad 500s-14ISK for about 8 months now.About a month after I got it, it had a problem where in the middle of working, the screen turned grey, the computer became unresponsive (the backlight was still working) and the only option was to force it to restart.At first I didn't pay attention to it, as it happened about once in 2 weeks, but recently it got much worse, going unresponsive at least once in an hour, sometimes 2 or 3.I decided to try and install some driver updates to try and solve it. Display drivers didn't work, so I tried Power Management also (including the one which came out very recently) without success.2 days ago (my Friday evening) I decided to try a BIOS update, as nothing else more recent worked. I downloaded the update from the "Downloads" section on the Lenovo website, followed the exact instructions on the update and the txt file that came with it. The update started the BIOS flashing process, and guess what? Screen went grey and unresponsive.I waited for some time to see if something might happen, but nothing. I turned it off, and with that the BIOS went bad. Now it is totally bricked, it does try to accept USB when I turn it on with Fn+R+Power though.Any help would be greatly appreciated.

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RELEVANCY SCORE 57.2

Help me I think My laptop Gpu is nearly dead.it keep showing a black screen(Only for a 5 minute and then it comes back) when I open My aplication.

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RELEVANCY SCORE 57.2

Ideapad 510S-14ISK - can SSD be upgraded from 256 to 512 GB? If so, how would I get it done, and how much would it cost? And while I am here, one reviewer said that this 256 GB SSD is a "slow" one. Is that true? Mike

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